Alcatel-Lucent 4019 User Manual 2

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Page 1

Alcatel OmniPCX Office

Alcatel 4018/4019

Page 2

First

Page 3

User manual

How

Introduction

Thank you for choosing a telephone from the 4018/4019 range manufactured by Alcatel. Your terminal has a new ergonomic layout for more effective communication.

How to use this guide

Lift the receiver. Line key.

Hang up. Specific key on numeric keypad.

def

jkl

These symbols can be supplemented by small icons or text.

Numeric keypad. Partial view of display.

Means that the function is subject to programming. If necessary, contact your installer.

Adjustment “reduce”. Fixed key.

Adjustment “increase”. MENU key.

Loudspeaker, hands free.

Move the navigation key up or down.

To go back one level (press and release) or to return to the welcome page (press and hold) ; during a conversation, can be used to access the different pages and to return to the telephone screens.

Voice mail access key.

Page 4

How

Page 5

Contents

Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6

Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7

1.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7

1.2 Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7

1.3 Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7

1.4 Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . p.7

1.5 Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . p.7

1.6 Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8

1.7 Filtering calls using the voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8

1.8 Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8

1.9 Make a call-back request to a busy number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8

1.10 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8

1.11 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9

1.12 Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9

During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10

2.1 Making a second call during a conversation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10

2.2 Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10

2.3 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10

2.4 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10

2.5 Three-way conference with internal and/or external corr

2.6 Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11

2.7 Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11

2.8 Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11

2.9 Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12

2.10 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12

Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13

3.1 Receiving supervised call ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13

3.2 Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13

3.3 Manager/secretary filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13

3.4 Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13

3.5 Answering briefly in place of the operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13

3.6 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14

3.7 Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14

3.8 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14

3.9 Calling a correspondent on his/her loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14

3.10 Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . p.14

3.11 Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15

3.12 Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . . p.16

3.13 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p.16

Toc

espondents (conference). . . . p.11

Keep in touch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17

4.1 Selecting calls to be diverted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17

4.2 Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . . p.17

4.3 Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17

4.4 When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17

4.5 Activate/disable the personal assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17

4.6 Personal assistant : reaching you with one number only . . . . . . . . . . . . . . . . . . . . . . . . . . p.18

4.7 Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18

4.8 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p.18

4.9 Applying a selective diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18

4.10 Diverting all group calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18

4.11 Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19

4.12 Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19

4.13 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19

4.14 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19

4.15 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20

4.16 Message notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20

Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21

5.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21

5.2 Finding out the cost of an outside call made for an internal user from your terminal . . . p.21

Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22

6.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22

6.2 Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22

6.3 Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22

6.4 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22

6.5 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23

6.6 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23

6.7 Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23

6.8 Programming direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23

6.9 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24

6.10 Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24

6.11 Broadcasting background music on your loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24

6.12 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24

6.13 Activating/deactivating "forced headset" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25

Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26

Page 6

Telephone

Handset

Getting to know your telephone

Alphanumeric keypad



Navigation

Who am I

Lock

Settings

Up-down navigator:

when entering characters. The home page consists of:

• Information on the status of the set (set locked, call forward, etc.),

• Date and time,

• Set programming and configuration functions.

used to navigate around the home page, through the menus or in a text zone

Functions accessible (set in idle position): Features accessible in conversation:

Who am I

Identify the terminal you are on,

Hold

Placing a call on hold (hold),



Audio keys



Function keys

Hang-up key:

Hands-free/Loudspeaker Key:

Intercom/Mute key:

To adjust the loudspeaker or handset volume up or do

Messaging key to access various mail services:

if the key flashes, a new voice message or a new text message has been received.

'Redial' key :

to terminate a call.

• Lit in hands-free mode or headset mode (short press).

• Flashing in loudspeaker mode(long press).

• During a conversation: press this key so that your correspondent can no longer hear you.

• Terminal idle: press this key to answer calls automatically without picking up the receiver.

• To access the 'Redial' function (short press)

• Call back on the last 10 number dialled (long press).

to make or answer a call without lifting the receiver (Alcatel 4018).

Rediallist

Lock

Appointment

Forward

Settings

Dial by name

. Other features can be accessed depending on the configuration of the system.

OK key:

Back/Exit key:

a character you entered.



Function keys and programmable keys

Guide key:

Phone book key:

twice).

Pre-programmed function keys and programmable key:

Lit when the function associated with the key is activated. The 6-key block consists of:

  

 

Call back on the last 10 number dialled,

Lock / unlock your telephone,

Programming an appointment reminder,

Divert your calls to another number. (immediate forwarding, forward to voice mail, forward to bleeper),

Configure the set (personal assistant, display, ring tone, voice mail, etc.),

Using call by name.

used to validate your choices and options while programming or configuring.

to return to previous menu (short press) or return to first screen (long press). You can also use this key to correct

use to obtain information on the pre-programmed keys or to access the set programming or configuration.

phone book key to access your personal phone book (short press) or to make a call by name (long press or press

two line keys, one 'immediate forwarding or cancel call-forward' key, one 'conference' key,

one 'transfer' key, one direct call key to programme.

¤MFcode

Savetorep

Dial by name

Sending DTMF signals,

Store the number in the personal phone book,

Call a second correspondent using call by name.

Page 7

Using your telephone

Making a call

1.1

def

abc

jkl

dial directly the number for your call

programmed line

Receiving a call

1.2

Other

lift the

receiver

abc

jkl

number

required

def

mno

hands free

(Alcatel 4018

abc

jkl

number

required

def

only)

conv.

during a conversation

key

To make an external call, dial the outside line access code before dialling your correspondent's number. 9 is the default code for an outside line.

For the operator, dial '0' (by default).



Call in progress:

conv.

during a conversation

1.4

conv.

during a conversation

adjust volume

press and release

During a conversation, you can lift the receiver without terminating the call.

Activating the loudspeaker during a conversation (receiver lifted) Loudspeaker

the loudspeaker key flashes

activate loudspeaker

(long press)

(7 levels)

deactivate loudspeaker (long press)

The key is no longer lit

 Terminal idle:

lift the receiver

hands free

(Alcatel 4018

only)

Using the telephone in 'Hands free' mode (Alcatel 4018 only)

1.3

press the key for the line that is lit

you are in hands free

mode

press and release

press and release the loudspeaker key to switch to hands free mode (light steady).

Calling your correspondent by name (company directory)

1.5

long press or press twice

first letters of your

correspondent’s

name

select the name from

the displayed list

You enter your contact's name in predictive text mode. In this mode, enter each letter of the name by pressing only once on the key with this letter.

Page 8

Using your telephone

Make a call using the personal phone book

1.6

def

abc

press and release

jkl

press the

programmed key

select the contact to

start the call

call

directly (0 to 9)

Filtering calls using the voice mailbox (Alcatel 4018 only)

1.7

This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to communicate with him.

• Activating call screening:

def

abc

jkl

'voice mailbox screening'

enter your personal

password

same key to stop listening and

deactivate the screening

programmed key

• When you receive a call:

call

you hear the message left by your

caller

Redialling

1.8



Redialling the last number dialled (redial):

'Redial' key (short press)



Call back on the last 10 number dialled:

'Redial' key (long press)

Make a call-back request to a busy number

1.9

the number you are calling is

busy

last number redial

Rediallist

¤Call back

select the No. in the

last ten issued

start the call

name or number of the caller

to take the call to stop listening only

Answering an internal call in intercom mode (Alcatel 4018 only)

1.10

You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in hands free mode. The screen shows the caller’s identity.

• To activate - Terminal idle:

corresponding LED lights up

When your caller hangs up, intercom mode remains act

ive.

Page 9

• To deactivate - Terminal idle:

The corresponding LED goes out

Sending DTMF signals

1.11

Using your telephone

During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant o remotely consulted answering machine.

conv.

during a conversation

The function is automatically cancelled when you hang

Mute, so that your correspondent cannot hear you

1.12

You can hear your correspondent but he/she cannot hear you:

conv.

during a conversation

resume the conversation

disable microphone

The key is no longer lit

¤MFcode

to activate

up.

The key lights up

r a

Page 10

During a conversation

Other

Making a second call during a conversation

2.1

def

abc

conv.

during a conversation

jkl

number of

second

correspondent

call back the last

number dialled.

(short press)

• Other methods for calling a second correspondent

Call back on the last 10 number dialled (long press).

Calling from your personal directory (PersSpDial) (long press or press twice).

Dial by name

Using call by name.

Programmed line key.

• To cancel your second call and recover the first:

conv.

during a conversation

key for the line

whose light is

flashing

the first call is on hold



Answer call displayed:

the first call is on hold

line key for which icon is flashing

• To return to your first caller and end the conversation in progress:

conv.

during a conversation

Switching between calls (Broker call)

2.3

During a conversation, a second call is on hold. To accept the second call:

your first call is placed on hold

key associated with the

'incoming call' icon

light flashes

Transferring a call

2.4

• To transfer your call to another number:

If you make an error, hang up: your telephone will ring and you will recover your first call.

Answering a second call during a conversation

2.2

• A second correspondent is trying to call you:

conv.

during a conversation

call

name or no. of the caller

displayed for 3 seconds

light flashes

def

abc

conv.

during a conversation

jkl

no. of the 2nd

terminal

the first call is on hold

• If the number receiving the transfer answers:

'transfer' programmed key

You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described above.

Transfer between two outside calls is not generally possible (depends on country concerned and system configuration).

Page 11

Three-way conference with internal and/or external correspondents

2.5

(conference)

 During a conversation, a second call is on hold:

conv.

During a conversation

• Recover the call on hold:

conv.

key for the line whose light is flashing

during a conversation

“Conference” programmed

key

 Cancel the conference and remain with your second correspondent (your first call is placed on hold):

“Conference”

programmed key

 Hang up on all correspondent:

 After the conference, to leave your two correspondents talking together:

cancel the conference

Placing a call on hold (hold)

2.6

• Exclusive hold:

During a conversation, you wish to place the call on hold and recover it later, on the same telephone.

'transfer' programmed key

Placing an outside call on hold (parking)

2.7

You can place an outside call on hold and recover the call on another telephone:

conv.

Parkcall

during a conversation

• To recover the parked call:

def

abc

Pickup

Unparkcall

jkl

number of

telephone from

which call was

parked

If the parked call is not recovered within a preset time (default value 1 min 30), it is transferred to the operator.

Intrusion into an internal conversation

2.8

Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call:

conv.

during a conversation

Hold

your call is placed on hold

'Intrude on a call'

programmed key

Page 12

• Protection against intrusion:

'protection of a call'

programmed key

def

abc

jkl

enter the number

During a conversation

Adjust audio volume

2.10

During a call, to adjust the volume level of the loudspeaker or receiver:

Protection is cancelled when you hang up.

Store a number

2.9

During a call, to save the number onto a call key:

conv.

Savetorep

during a conversation

enter the name of

apply apply your correspondent*

* enter the name of your correspondent :

def

abc

mno

jkl

Enter the text: the number pad keys have letters that you can display by successive presses.

Position the cursor in the entry field.

display number

select the key to

programme (0 to 9)

conv.

during a conversation

adjust audio volume

Erase last character entered.

def

abc

Enter a digit (keys 0 to 9).

mno

jkl

Page 13

Sharing

Other

Receiving supervised call ringing

3.1

To receive the special ringing for calls to another number:

“Supervised call

same key to cancel ringing” programmed key

Answering the general bell

3.2

When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:

conv.

Pickup

Generalbell

during a conversation

Manager/secretary filtering

3.3

System configuration allows “manager/secretary” groups to be formed, s secretaries.

o that the manager’s calls can be directed to one or more

• From the manager’s or secretary’s telephone:

Call pick-up

3.4

You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.

• If the telephone ringing is in your own pick-up group:

'group call pick-up'

programmed key

• If the telephone ringing is not in your pick-up group:

def

abc

Pickup

Set

jkl

number of

telephone

ringing

def

abc

'telephone call

pick-up'

jkl

number of

telephone ringing

programmed key

The system can be configured to prevent call pick-up on certain telephones.

“Filter”

programmed key

same key to cancel

Filtering is indicated on the manager’s telephone by the ic “filtering” programmed key.

incoming calls are filtered by a chosen person

(secretary, etc.)

on corresponding to the

Answering briefly in place of the operator

3.5

Outside calls to the operator will ring on your telephone and you can answer the call:

your telephone will ring at the

same time as the switchboard

“Operator help”

programmed key

same key to

cancel

Page 14

• Calls to the switchboard:

Sharing

calls to the switchboard will ring on

your telephone

“Operator help”

programmed key

Hunting groups

3.6

• Hunting group call:

Certain numbers can form a hunting group and can be called by dialling the group number.

def

abc

jkl

no. of group to be called

• Temporary exit from your hunting group:/Return into your group:

def

abc

jkl

'exit group'

your group number

programmed key

Belonging to a group does not affect the management of direct telephone within a group can always be called by using its own number.

calls. A specific

paging in progress is displayed

Your correspondent can answer from any telephone in the system.

Answering a call on your pager

3.8

A call on your pager can be answered from any telephone within the system.

def

abc

your pager beeps

'answer page'

programmed key

Calling a correspondent on his/her loudspeaker

3.9

jkl

your group

number

Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone:

alert

ForcedAnsw

Calling an internal correspondent on his/her pager

3.7

The number called does not answer and you know that the pers

alert

your

'page' programmed correspondent does not reply

key

on called has a pager:

your correspondent does not reply

you are connected to the loudspeaker on your correspondent’s

phone (if he/she has the hands free function)

Sending a written message to an internal correspondent

3.10

def

abc

SendTxtMsg

jkl

number to be

called

Page 15

Sharing

• Predefined message:

select the message to be sent

Language

change language of message send

• Personal message:

Create

*Create a temporary personal message:

def

abc

mno

jkl

Enter the text: the number pad keys have letters that you can display by successive presses.

Position the cursor in the entry field.

Gotomessage

create a temporary

message

personal message*

def

abc

jkl

enter the no. of the message to

be sent

(01 to 27)

send message

apply your

choice

14 Meeting at _:_ (*) (*) Messages to be completed using numeric keypad

Send a voice message copy

3.11

def

abc

Voice

jkl

display number of new and

old messages

personal code

Consult

Sendcopy

select message to

copy by consecutive

presses

def

abc

jkl

number to

send message record a comment*

Record

be called

Add

Sendcopy

add a correspondent send message

Erase last character entered.

def

abc

Enter a digit (keys 0 to 9).

mno

jkl

• The 27 standard messages are shown below:

1 Call me back 15 Meeting on ___ (*) 2 Call me back tomorrow 16 Meeting on ___ at _:_ (*) 3 Call me back at _:_ (*) 17 Out for a while 4 Call back _____ (*) 18 Absent for the rest of the day 5 Call the attendant 19 Absent, back at _:_ (*) 6 Call the secretary 20 Absent, back on ___ at _:_ (*) 7 I will call back at _:_ (*) 21 On vacation, back on ___ (*) 8 Use paging 22 External meeting 9 Please fetch your fax 23 External meeting, back on ___ (*) 10 Please fetch your mail 24 I am in room nr __ (*) 11 Please cancel your forwarding 25 In a meeting - do not disturb 12 Visitors are waiting 26 At lunch 13 You are expected at reception 27 Indisposed

• * To record a comment:

Record

recording

start recording the comment recording

Listen

end of recording replay comment

Record

re-record a comment send message

Page 16

Sending a recorded message to a number / a distribution list

3.12

def

abc

jkl

personal code

Add

Sendmessage

def

abc

jkl

number to be called

Voice

other correspondents if necessary

Sharing

Record

recording

start message recording recording

Stop

Listen

end of recording; replay message

Record

re-record a message apply

Broadcasting a message on the loudspeakers of a station group

3.13

A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:

def

abc

jkl

speak, you have 20 seconds

number of

broadcast

group

The message will only be broadcast on terminals not in u loudspeaker.

se and which have a

Page 17

Keep in touch

Other

Selecting calls to be diverted

4.1

When a diversion is applied, you can select the types of call to be diverted: outside, internal, all.

Forward

select the 'Diversion'

function

if the type of call is not

appropriate

Ext/Int

select the type of Out/Int

call

Allcalls

type of call diverted is

displayed

all calls

Internal

External

the new type of forwarded

call is displayed

internal or outside calls apply

Diverting calls to another number (immediate diversion)

4.2

The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.).

def

abc

Forward

select the 'Diversion'

function

Immediate

jkl

number to be

called

Diverting your calls to your voice message service

4.3

Forward

Immediate»VM

select the 'Diversion'

function

When you return, consult recorded messages

4.4

The light indicates that messages have been received.

def

abc

Voice

jkl

personal code

Consult

select message

Play

Clear

listen to message erase message

Call

Sendcopy

diversion is acknowledged

display number of new and old messages

display name of sender, with date, time and

ranking of message

diversion is acknowledged

call back sender of message Send a copy of a message

select the number

Activate/disable the personal assistant

of your choice

4.5

You can make calls, but only the destination number can call you.

Settings

ON/OFF

Assistant

Display of personal assistant

state (active or not actve)

Off

Page 18

Keep in touch

Personal assistant: reaching you with one number only

4.6

Settings

InternalNr

dial number of a colleague

Assistant

ExternalNr

dial an outside line number

or your secretary

MobileNr

dial number of your mobile

or DECT

Diverting calls to your pager

4.7

Callers will thus be able to contact you while you are moving aro

Forward

Operator

activate/deactivate transfer

to operator

und the company:

Topaging

select the 'Diversion'

function

select type of diversion

Forwarding your calls from the receiving terminal (“Follow me”)

4.8

You wish to receive your calls in your present location:

Use the “Follow me” function.

def

abc

Forward

select the 'Diversion'

function

'forward calls'

programmed key

Applying a selective diversion

4.9

Followme

def

abc

jkl

your extension

number

diversion is acknowledged

jkl

your extension

number

You can selectively divert calls, according to the caller’s identity:

diversion is acknowledged

'selective diversion'

programmed key

Diverting all group calls

4.10

'divert to pager'

programmed key

diversion is acknowledged

You can divert all your group calls to another internal number:

def

abc

jkl

'divert group calls'

programmed key

number receiving

diversion

diversion is acknowledged

Page 19

Keep in touch

Cancelling all diversions

4.11

press the 'call forward' function

Forward

select the 'Diversion'

function

key

Diverting calls when your line is busy (divert if busy)

4.12

Callers can be diverted to another telephone if you are already on the line.

Forward

Onbusy

select the 'Diversion'

function

diversion is acknowledged

Do not disturb

4.13

You can make your terminal temporarily unavailable for all calls.

Cancelfwd.

def

abc

jkl

number receiving diversion

Leaving a recorded message for internal callers

4.14

You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.

Forward

Text

select the 'Diversion'

function

• Predefined message:

def

abc

select the message to be sent

Gotomessage

jkl

enter the no. of

the message to

be sent

apply your

choice

(01 to 27)

Language

change language of message send

message

• Personal message:

Gotomessage

create a temporary

send message

personal message*

*Create a temporary personal message:

Forward

DoNotDisturb

diversion is acknowledged

def

abc

mno

jkl

Enter the text: the number pad keys have letters that you can display by successive presses.

select the 'Diversion'

function

Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call.

Position the cursor in the entry field.

Erase last character entered.

def

abc

Enter a digit (keys 0 to 9).

mno

jkl

Page 20

Keep in touch

• The 27 standard messages are shown below:

Consulting written messages

4.15

The light indicates that messages have been received.

number of

messages received

display name of sender, with

date, time and ranking of

message

Text

During consultation of a message, pressing the 'i' key provides access to the following functions ( ):

Clear

Call

Sendmessage

Savetorep

Erase message.

Call back sender of message.

Sending a written message to an internal correspondent.

Save the sender's number in your directory.

Terminate consultation.

Message notification

4.16

A message is left in your mailbox but you are not at your desk. You can configure your telephone so that you receive notification of the message on another telephone.

Settings

Notification

• Activate/deactivate message notification:

During the display of the information:

Call back the message sender (the message is erased automatically after the call).

Next message.

Previous message.

ON/OFF

Off

• Enter the number of the set where the notification is to be received:

def

abc

Number

mno

jkl

enter the number apply

• Change the time slot:

The time slot during which notification is activated can be changed.

def

abc

Schedule

mno

jkl

change times apply

Page 21

Managing your charges

Other

Charging your calls directly to business accounts

5.1

You can charge the cost of your outside calls to business account numbers.

“Business account code”

programmed key

def

abc

jkl

enter the number of the terminal to

receive the

password for this

internal telephone

enter number for

correspondent

def

abc

jkl

message

• Adding or changing a business code during a call:

“Business account code during call” programmed key

Finding out the cost of an outside call made for an internal user from

5.2

your terminal

conv.

programmed key

'Meter Total

Recall'

the call is placed on hold

• At the end of the call, you are called back and you can:

1. Read information concerning call (cost, duration, number of units...).

name of internal user and cost of

call

2. Print a charge ticket. 3. Terminate consultation.

def

abc

jkl

outside number

Transfer

transfer call to your

correspondent on hold

called

Page 22

Programming your telephone

Other

Initializing your voice mailbox

6.1

light flashes

enter your personal code then record

your name according to voice guide

instructions

Your personal code is used to access your voice mailbox and to lock your telephone.

Customising your voice greeting

6.2

You can replace the greeting message by a personal message

Settings

recording

Mailbox

Persmessage

recording

During consultation of a message, pressing the 'i' key provides access to the following functions: ( )

Modifying your personal code

6.3

Your personal code is used to access your voice mailbox and to lock your telephone.

def

abc

jkl

old code (4 digits)

Settings

def

abc

jkl

new code

(4 digits)

My options

display requests

confirmation of new

password

As long as your voice mailbox has not been initialized, personal code is 1515.

Configuring the telephone ringer

6.4

Settings

My phone

Password

Ringing

Stop

Pause

Record

To stop the recording.

To pause recording.

To record the message again.

Choose the tune:

Melody

Adjusting the ringer volume:

Volume

select the melody of

your choice (16 tunes)

select the volume of your

apply your choice

choice

(12 levels)

Page 23

T Activate/disable meeting mode (progressive ringing):

Programming your telephone

Progressive

T Activate/deactivate discreet ring mode:

Beeps

T Adjust ringer volume while a call arrives:

call

your telephone

adjusting the ringer volume

rings

Adjusting screen brightness

6.5

Settings

Off

to activate to deactivate apply your choice

Off

to activate to deactivate apply your choice

My phone

Contrast

Language

Select the language

of your choice

Make a call using the personal phone book

6.7

def

abc

press and

mno

jkl

enter the name* enter the number

release

* Enter the name :

def

abc

mno

jkl

Enter the text: the number pad keys have letters that you can display by successive presses.

Position the cursor in the entry field.

Erase last character entered.

def

abc

Enter a digit (keys 0 to 9).

mno

jkl

apply your choice

def

abc

jkl

adjusting screen brightness

6.6

Selecting language

Settings

My options

Programming direct call keys

6.8

one direct call key to

programme

abc

jkl

Enter the number

def

Page 24

Programming your telephone

Programming an appointment reminder

6.9

You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).

• Program a temporary reminder call:

def

abc

Appointment

jkl

enter time of

appointment

apply the

appointment

time

• Program a permanent reminder call:

def

abc

Appointment

Choice

jkl

enter time of appointment

apply the

appointment

time

• At the programmed time, your telephone rings:

If you are in conversation, the display flashes and an audio t three calls without reply, a temporary request is cancelled but a permanent request remains in memory.

If your calls are diverted to another terminal, the diversion is not applied to the reminder call.

one is generated. After

Identify the terminal you are on

6.10

Who am I

press twice

Broadcasting background music on your loudspeaker

6.11

You can broadcast background music on the loudspeaker of your telephone (depending on configuration):

when telephone is not in use,

background music is played

(long press)

same key to cancel (long press)

The music stops when a call is made or received and starts again when you hang up.

Lock / unlock your telephone

6.12

• To cancel your temporary reminder call request:

Appointment

move to the end of

• To cancel your permanent reminder call request:

Appointment

the line

move to the end

enter the reminder

time

of the line

enter the

reminder time

Lock

def

abc

jkl

enter your personal

password

your telephone is

locked/unlocked

Page 25

Activating/deactivating 'forced headset' mode

6.13

'Forced headset' mode must be activated as soon as a headset is installed instead of the receiver;.

Programming your telephone

Settings

activating/deactivating 'forced headset' mode

My phone

Off

ForcedHead

Page 26

Guarantee and clauses

howtocIndependently of the legal warranty that covers this appliance, it is

guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice. The invoice will be demanded if making a claim under the warranty. The warranty does not however apply in the following cases: in the event of use that does not comply with the instructions given in this user’s manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness, etc.), noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer.

Warning: never place your telephone in contact with water. To clean your telephone, you may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.) which may damage the plastic parts of your telephone. Never spray it with cleaning products. Earpiece may retain magnetic objects.

The wording is not contractual and may be subject to change. Some functions of your telephone are controlled by a software key and the configuration of the unit.

Declaration of compliance

EC: We, Alcatel Business Systems, hereby declare that we assume the Alcatel 4018 or 4019 product to be compliant with the essential requirements of Directive 1999/5/CE of the European Parliament and Council. A copy of the original of this declaration of compliance can be obtained from your installer.

Alcatel Business Systems, in keeping with its policy of constant product improvement for the customer, reserves the right to modify product specifications without prior notice. Copyright © Alcatel Business Systems.

MU19002BSAA-O400ed01-1105