Alcatel-Lucent 4019 User Manual 2
Alcatel OmniPCX Office
Alcatel 4018/4019
First
User manual
How
Introduction
Thank you for choosing a telephone from the 4018/4019 range manufactured by Alcatel.
Your terminal has a new ergonomic layout for more effective communication.
How to use this guide
Lift the receiver. Line key.
Hang up. Specific key on numeric keypad.
bc
def
a
3
2
o
n
m
jkl
6
5
These symbols can be supplemented by small icons or text.
Numeric keypad. Partial view of display.
Means that the function is subject to programming. If necessary, contact your installer.
Adjustment “reduce”. Fixed key.
Adjustment “increase”. MENU key.
Loudspeaker,
hands free.
Move the navigation key up or down.
To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a conversation, can be used to access the different pages and to return to the telephone
screens.
2
Voice mail access key.
3
How
Contents
Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6
1.
Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
1.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
1.2 Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
1.3 Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7
1.4 Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . p.7
1.5 Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . p.7
1.6 Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
1.7 Filtering calls using the voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
1.8 Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
1.9 Make a call-back request to a busy number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
1.10 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8
1.11 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
1.12 Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
2.
During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.1 Making a second call during a conversation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.2 Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.3 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.4 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.5 Three-way conference with internal and/or external corr
2.6 Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.7 Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.8 Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
2.9 Store a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
2.10 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12
3.
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.1 Receiving supervised call ringing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.2 Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.3 Manager/secretary filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.4 Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.5 Answering briefly in place of the operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13
3.6 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.7 Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.8 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.9 Calling a correspondent on his/her loudspeaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.10 Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . p.14
3.11 Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
3.12 Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . . p.16
3.13 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p.16
Toc
espondents (conference). . . . p.11
4.
Keep in touch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.1 Selecting calls to be diverted . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.2 Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.3 Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.4 When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.5 Activate/disable the personal assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.6 Personal assistant : reaching you with one number only . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.7 Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.8 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p.18
4.9 Applying a selective diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.10 Diverting all group calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.18
4.11 Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
4.12 Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
4.13 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
4.14 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
4.15 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
4.16 Message notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
5.
Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
5.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
5.2 Finding out the cost of an outside call made for an internal user from your terminal . . . p.21
6.
Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
6.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
6.2 Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
6.3 Modifying your personal code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
6.4 Configuring the telephone ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
6.5 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
6.6 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
6.7 Make a call using the personal phone book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
6.8 Programming direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
6.9 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
6.10 Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
6.11 Broadcasting background music on your loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
6.12 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
6.13 Activating/deactivating "forced headset" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
5
Telephone
Handset
Getting to know your telephone
Alphanumeric keypad
Navigation
Who am I
Lock
Settings
Up-down navigator:
when entering characters.
The home page consists of:
• Information on the status of the set (set locked, call forward, etc.),
• Date and time,
• Set programming and configuration functions.
used to navigate around the home page, through the menus or in a text zone
Functions accessible (set in idle position): Features accessible in conversation:
Who am I
Identify the terminal you are on,
Hold
Placing a call on hold (hold),
Audio keys
Function keys
Hang-up key:
Hands-free/Loudspeaker Key:
Intercom/Mute key:
To adjust the loudspeaker or handset volume up or do
Messaging key to access various mail services:
if the key flashes, a new voice message or a new text message has been received.
'Redial' key :
to terminate a call.
• Lit in hands-free mode or headset mode (short press).
• Flashing in loudspeaker mode(long press).
• During a conversation: press this key so that your correspondent can no longer hear you.
• Terminal idle: press this key to answer calls automatically without picking up the receiver.
• To access the 'Redial' function (short press)
• Call back on the last 10 number dialled (long press).
to make or answer a call without lifting the receiver (Alcatel 4018).
wn
Rediallist
Lock
Appointment
Forward
Settings
Dial by name
.
Other features can be accessed depending on the configuration of the system.
OK key:
OK
Back/Exit key:
a character you entered.
Function keys and programmable keys
Guide key:
Phone book key:
twice).
Pre-programmed function keys and programmable key:
Lit when the function associated with the key is activated.
The 6-key block consists of:
Call back on the last 10 number dialled,
Lock / unlock your telephone,
Programming an appointment reminder,
Divert your calls to another number. (immediate forwarding, forward to voice mail,
forward to bleeper),
Configure the set (personal assistant, display,
ring tone, voice mail, etc.),
Using call by name.
used to validate your choices and options while programming or configuring.
to return to previous menu (short press) or return to first screen (long press). You can also use this key to correct
use to obtain information on the pre-programmed keys or to access the set programming or configuration.
phone book key to access your personal phone book (short press) or to make a call by name (long press or press
two line keys,
one 'immediate forwarding or cancel call-forward' key,
one 'conference' key,
one 'transfer' key,
one direct call key to programme.
¤MFcode
Savetorep
Dial by name
Sending DTMF signals,
Store the number in the personal phone
book,
Call a second correspondent using call by name.
6
1
o
o
Using your telephone
Making a call
1.1
def
abc
3
2
mn
jkl
6
5
dial directly
the number
for your call
OR
programmed line
Receiving a call
1.2
Other
OR
lift the
receiver
abc
3
2
jkl
6
5
number
required
def
OR
mno
hands free
(Alcatel 4018
abc
3
2
jkl
6
5
number
required
def
mn
only)
conv.
during a conversation
key
To make an external call, dial the outside line access code before dialling your
correspondent's number. 9 is the default code for an outside line.
For the operator, dial '0' (by default).
Call in progress:
conv.
during a
conversation
1.4
conv.
during a
conversation
adjust volume
press and release
During a conversation, you can lift the receiver without terminating the call.
Activating the loudspeaker during a conversation (receiver lifted) Loudspeaker
the loudspeaker key flashes
activate loudspeaker
(long press)
OR
(7 levels)
deactivate
loudspeaker
(long press)
The key is no longer lit
Terminal idle:
OR
lift the
receiver
hands free
(Alcatel 4018
only)
Using the telephone in 'Hands free' mode (Alcatel 4018 only)
1.3
OR
press the key for
the line that is lit
up
you are in hands free
mode
press and
release
press and release the loudspeaker key to switch to hands free mode (light steady).
Calling your correspondent by name (company directory)
1.5
OK
long press
or press
twice
first letters of your
correspondent’s
name
select the name from
the displayed list
You enter your contact's name in predictive text mode. In this mode, enter each letter of the name by pressing only once on the
key with this letter.
7
1
o
o
Using your telephone
Make a call using the personal phone book
1.6
def
abc
3
press and
release
2
jkl
6
5
press the
programmed key
OR
mn
select the contact to
OK
start the call
call
directly (0 to 9)
Filtering calls using the voice mailbox (Alcatel 4018 only)
1.7
This service lets you filter incoming calls to your voice mailbox. When your caller leaves his message you can choose to
communicate with him.
• Activating call screening:
def
abc
3
2
mn
jkl
6
5
'voice mailbox
screening'
enter your personal
password
same key to stop listening and
deactivate the screening
programmed key
• When you receive a call:
call
you hear the message left by your
caller
Redialling
1.8
Redialling the last number dialled (redial):
'Redial' key
(short press)
Call back on the last 10 number dialled:
OR
'Redial' key
(long press)
Make a call-back request to a busy number
1.9
the number you are calling is
busy
last number redial
Rediallist
OK
¤Call back
select the No. in the
last ten issued
OK
OK
start the call
name or number of
the caller
OR
OR
to take the call to stop listening only
Answering an internal call in intercom mode (Alcatel 4018 only)
1.10
You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected
directly in hands free mode. The screen shows the caller’s identity.
• To activate - Terminal idle:
corresponding LED lights up
When your caller hangs up, intercom mode remains act
ive.
8
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