Alcatel 3T 10 8088X, 3T 10 8088Q Service Manual
Note:
This is a user manual for Alcatel 3T 10 8088X/8088Q.
Help
Refer to the following resources to get more FAQ, software, and service
information.
Consulting FAQ
Go to
http://www.alcatelmobile.com/global-en/support/topFaq.json
Updating your tablet’s software
Update through the Updates app on your device.
To download the software update tool onto your PC, go to
http://www.alcatelmobile.com/global-en/support/softwareUpgrade/list
Finding your serial number or IMEI
You can find your serial number or International Mobile Equipment
Identity (IMEI) on the packaging materials. Or, on the tablet, choose
Settings > About tablet > Status.
Obtaining warranty service
First follow the advice in this guide. Then check hotlines and repair centres
information through
http://www.alcatelmobile.com/global-en/support/repairResult
Viewing legal information
On the tablet, go to Settings > System > About tablet > Legal information.
Using ONETOUCH Cloud
Open User Centre, then touch More info. For an online User Centre
tutorial (may not be available in all areas), go to
http://my.alcatelonetouch.com/personalcloud/loginPage?reqUrl=/
dashboard/index.
Using other alcatel apps
Go to
http://www.alcatelmobile.com/global-en/apps/appsList
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Table of Contents
Safety and Use..................................................................... 6
Radio Waves ...................................................................... 15
Licences ...............................................................................20
General Information ......................................................... 22
1 Your Device ................................................................27
1.1 Keys and Connectors .....................................27
1.2 Getting Started ................................................30
1.3 Home Screen ...................................................32
2 Text Input ...................................................................40
2.1 Using the onscreen keyboard ......................40
2.2 Text Editing ......................................................41
3 Call, Call log and Contacts .....................................42
3.1 Call .....................................................................42
3.2 Call log ...............................................................47
3.3 Contacts ............................................................47
4 Messaging ..................................................................53
4.1 Write a new message ....................................53
4.2 Manage Messages ..........................................55
5 Calendar, Clock, and Calculator ............................56
5.1 Calendar ............................................................56
5.2 Clock ..................................................................58
5.3 Calculator ..........................................................61
6 Getting Connected ...................................................62
6.1 Connecting to the internet ...........................62
6.2 Connecting to a Bluetooth device .............65
6.3 Connecting to a computer via USB ............67
6.4 Sharing your tablet's mobile data connection
67
6.5 Connecting to virtual private networks ....68
7 Multimedia Applications ......................................... 70
7.1 Camera ..............................................................70
7.2 Photos ...............................................................72
8 Others ......................................................................... 75
8.1 Radio ..................................................................75
8.2 Support Centre ................................................77
8.3 Other Applications ........................................77
9 Google applications ................................................. 78
9.1 Chrome ..............................................................78
9.2 Gmail ..................................................................78
9.3 Maps ..................................................................79
9.4 YouTube .............................................................79
9.5 Play Store ..........................................................79
9.6 Play Music ........................................................80
10 Settings ....................................................................... 81
10.1 Network & Internet ........................................81
10.2 Connected Devices ........................................83
10.3 Apps & Notifications ......................................83
10.4 Face Recognition .............................................83
10.5 Battery ...............................................................84
10.6 Display ...............................................................84
10.7 Sound.................................................................84
10.8 Storage ..............................................................84
10.9 Security & Location ........................................84
10.10 Accounts ..........................................................85
10.11 Accessibility.....................................................85
10.12 Google ..............................................................85
10.13 System ..............................................................85
11 Making the most of your tablet ............................ 87
11.1 FOTA Upgrade .................................................87
12 Accessories ................................................................88
13 Warranty .....................................................................89
14 Troubleshooting ........................................................ 92
15 Specifications ......................................................... 101
3 4
www.sar-ck.com
PROTECT YOUR HEARING
To prevent possible hearing damage, do not
listen at high volume levels for long periods.
Exercise caution when holding your device near
your ear while the loudspeaker is in use.
This product meets applicable national
SAR limits of 2.0 W/kg. The specific
maximum SAR values can be found on
page 15 of this user guide.
When carrying the product or using it
while worn on your body, either use an
approved accessory such as a holster or
otherwise maintain a distance of 0 mm
from the body to ensure compliance
with RF exposure requirements. Note
that the product may be transmitting
even if you are not making a phone call.
5 6
Safety and use ...............................
We recommend that you read this chapter carefully
before using your tablet. The manufacturer disclaims any
liability for damage, which may result as a consequence
of improper use or use contrary to the instructions
contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a tablet while
driving a vehicle constitutes a real risk, even when the
hands-free kit is used (car kit, headset...), drivers are
requested to refrain from using their tablet when the
vehicle is not parked.
When driving, do not use your tablet and headset to
listen to music or to the radio. Using a headset can be
dangerous and forbidden in some areas.
When switched on, your tablet emits electromagnetic
waves that can interfere with the vehicle’s electronic
systems such as ABS anti-lock brakes or airbags. To
ensure that there is no problem:
- Do not place your tablet on top of the dashboard or
within an airbag deployment area;
- Check with your car dealer or the car manufacturer to
make sure that the dashboard is adequately shielded
from tablet RF energy.
• CONDITIONS OF USE:
You are advised to switch off the tablet from time to
time to optimise its performance.
Switch the tablet off before boarding an aircraft.
Switch the tablet off when you are in health care
facilities, except in designated areas. As with many
other types of equipment now in regular use, tablets
can interfere with other electrical or electronic devices,
or equipment using radio frequency.
Switch the tablet off when you are near gas or flammable
liquids. Strictly obey all signs and instructions posted in
a fuel depot, petrol station, or chemical plant, or in any
potentially explosive atmosphere.
When the tablet is switched on, it should be kept at least
15 cm from any medical device such as a pacemaker, a
hearing aid, or an insulin pump, etc.. In particular when
using the tablet, you should hold it against the ear on
the opposite side to the device, if any.
To avoid hearing impairment, pick up the call before
holding your tablet to your ear. Also move the tablet away
from your ear while using the "hands-free" mode because
the amplified volume might cause hearing damage.
Do not let children use the tablet and/or play with the
tablet and accessories without supervision.
If your tablet has a removable cover, note that your
tablet may contain substances that could create an
allergic reaction.
If your tablet is a unibody device, the back cover and
battery are not removable. If you disassemble your
tablet the warranty will not apply. Disassembling the
tablet may damage the battery, and may cause leakage
of substances that could create an allergic reaction.
Always handle your tablet with care and keep it in a clean
and dust-free place.
Do not allow your tablet to be exposed to adverse
weather or environmental conditions (moisture,
humidity, rain, infiltration of liquids, dust, sea air,
etc.). The manufacturer’s recommended operating
temperature range is -10°C (14°F) to +40°C (104°F).
At over 40°C (104°F) the legibility of the tablet’s display
may be impaired, though this is temporary and not
serious.
Do not open, dismantle, or attempt to repair your tablet
yourself.
Do not drop, throw, or bend your tablet.
Do not use the tablet if the glass screen is damaged,
cracked, or broken to avoid any injury.
Do not paint it.
7 8
Use only batteries, battery chargers, and accessories
which are recommended by TCL Communication Ltd.
and its affiliates and are compatible with your tablet
model. TCL Communication Ltd. and its affiliates
disclaim any liability for damage caused by the use of
other chargers or batteries.
Remember to make backup copies or keep a written
record of all important information stored on your
tablet.
Some people may suffer epileptic seizures or blackouts
when exposed to flashing lights, or when playing video
games. These seizures or blackouts may occur even if a
person never had a previous seizure or blackout. If you
have experienced seizures or blackouts, or if you have a
family history of such occurrences, please consult your
doctor before playing video games on your tablet or
enabling a flashing-lights feature on your tablet.
Parents should monitor their children’s use of video
games or other features that incorporate flashing
lights on the tablets. All persons should discontinue
use and consult a doctor if any of the following
symptoms occur: convulsion, eye or muscle twitching,
loss of awareness, involuntary movements, or
disorientation. To limit the likelihood of such symptoms,
please take the following safety precautions:
- Do not play or use a flashing-lights feature if you are
tired or need sleep;
- Take a minimum of a 15-minute break hourly;
- Play in a room in which all lights are on;
- Play at the farthest distance possible from the screen;
- If your hands, wrists, or arms become tired or sore
while playing, stop and rest for several hours before
playing again;
- If you continue to have sore hands, wrists, or arms
during or after playing, stop the game and see a
doctor.
When you play games on your tablet, you may
experience occasional discomfort in your hands, arms,
shoulders, neck, or other parts of your body. Follow the
instructions to avoid problems such as tendinitis, carpal
tunnel syndrome, or other musculoskeletal disorders.
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• PRIVACY:
Please note that you must respect the laws and
regulations in force in your jurisdiction or other
jurisdiction(s) where you will use your tablet regarding
taking photographs and recording sounds with your
tablet. Pursuant to such laws and regulations, it may
be strictly forbidden to take photographs and/or to
record the voices of other people or any of their
personal attributes, and reproduce or distribute them,
as this may be considered to be an invasion of privacy.
It is the user's sole responsibility to ensure that prior
authorisation has been obtained, if necessary, in order
to record private or confidential conversations or take
a photograph of another person; the manufacturer, the
seller or vendor of your tablet (including the operator)
disclaim any liability which may result from improper
use of the tablet.
• BATTERY:
Following air regulation, the battery of your product is
not charged. Please charge it first.
For a non-unibody device:
Observe the following precautions:
- Do not attempt to open the battery (due to the risk of
toxic fumes and burns);
- Do not puncture, disassemble, or cause a short circuit
in a battery;
- Do not burn or dispose of a used battery in household
rubbish or store it at temperatures above 60°C
(140°F).
Batteries must be disposed of in accordance with
locally applicable environmental regulations. Only
use the battery for the purpose for which it was
designed. Never use damaged batteries or those not
recommended by TCL Communication Ltd. and/or its
affiliates.
For a non-unibody device with a non-removable
battery:
Observe the following precautions:
- Do not attempt to eject, replace or open the battery;
- Do not puncture, disassemble, or cause a short circuit
in the battery;
- Do not burn or dispose of your tablet in household
rubbish or store it at temperature above 60°C (140°F).
Tablet and battery must be disposed of in accordance
with locally applicable environmental regulations.
For a unibody device:
Observe the following precautions:
- Do not attempt to open the back cover;
- Do not attempt to eject, replace, or open battery;
- Do not puncture the back cover of your tablet;
11 12
- Do not burn or dispose of your tablet in household
rubbish or store it at temperature above 60°C (140°F).
Tablet and battery as a unibody device must be disposed
of in accordance with locally applicable environmental
regulations.
This symbol on your tablet, the battery, and the
accessories means that these products must be
taken to collection points at the end of their life:
- Municipal waste disposal centres with specific bins for
these items of equipment;
- Collection bins at points of sale.
They will then be recycled, preventing substances
being disposed of in the environment, so that their
components can be reused.
In European Union countries:
These collection points are accessible free of charge.
All products with this sign must be brought to these
collection points.
In non-European Union jurisdictions:
Items of equipment with this symbol are not to be
thrown into ordinary bins if your jurisdiction or your
region has suitable recycling and collection facilities;
instead they are to be taken to collection points for
them to be recycled.
CAUTION: RISK OF EXPLOSION IF BATTERY IS
REPLACED BY AN INCORRECT TYPE. DISPOSE
OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.
• CHARGERS:
Mains powered chargers will operate within the
temperature range of: 0°C (32°F) to 40°C (104°F).
The chargers designed for your device meet the standard
for safety of information technology equipment and
office equipment use. They are also compliant with the
ecodesign directive 2009/125/EC. Due to different
applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in another
jurisdiction. They should be used for this purpose only.
This device is compatible with the charger, which
complies with the following standards relating to the
Common Mobile Device Charger:
- EN301 489-34 V2.1.1 Final Draft (2017-04)
- EN 62684:2018
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Radio waves ...................................
Proof of compliance with international standards
(ICNIRP) or with European Directive 2014/53/EU
(RED) is required of all tablet models before they can
be put on the market. The protection of the health and
safety for the user and any other person is an essential
requirement of these standards or this directive.
THIS DEVICE MEETS INTERNATIONAL GUIDELINES
FOR EXPOSURE TO RADIO WAVES.
Your tablet is a radio transmitter and receiver. It
is designed not to exceed the limits for exposure
to radio waves (radio frequency electromagnetic
fields) recommended by international guidelines. The
guidelines were developed by an independent scientific
organisation (ICNIRP) and include a substantial safety
margin designed to assure the safety of all persons,
regardless of age and health.
The radio wave exposure guidelines use a unit of
measurement known as the Specific Absorption Rate,
or SAR. The SAR limit for devices is 2 W/kg.
Tests for SAR are conducted using standard operating
positions with the device transmitting at its highest
certified power level in all tested frequency bands. The
highest SAR values under the ICNIRP guidelines for this
device model are:
8088X
Maximum SAR for this model and conditions under
which it was recorded
Body-worn SAR GSM900+WIFI 2.4G 1.21 W/kg
8088Q
Maximum SAR for this model and conditions under
which it was recorded
Body-worn
SAR
During use, the actual SAR values for this tablet are
usually well below the values stated above. This is
because, for purposes of system efficiency and to
minimise interference on the network, the operating
power of your tablet is automatically decreased when
full power is not needed for the call. The lower the
power output of the tablet, the lower its SAR value.
Body-worn SAR testing has been carried out at a
separation distance of 0 mm. To meet RF exposure
guidelines during body-worn operation, the tablet
should be positioned at least this distance away from
the body.
If you are not using an approved accessory ensure that
whatever product is used is free of any metal and that
it positions the tablet the indicated distance away from
the body.
LTE Band 28 + Wi-Fi 2.4G 1.38 W/kg
15 16
Organisations such as the World Health Organisation
and the US Food and Drug Administration have stated
that if people are concerned and want to reduce their
exposure they could use a hands-free device to keep
the tablet away from the head and body during phone
calls, or reduce the amount of time spent on the tablet.
For more information, you can go to www.alcatelmobile.
com.
Additional information about electromagnetic fields
and public health are available on the following site:
http://www.who.int/peh-emf.
Your tablet is equipped with a built-in antenna. For
optimal operation, you should avoid touching it or
degrading it.
As devices offer a range of functions, they can be
used in positions other than against your ear. In such
circumstances the tablet will be compliant with the
guidelines when used with a headset or USB data cable.
If you are using another accessory ensure that whatever
product is used is free of any metal and that it positions
the tablet at least 5 mm away from the body.
Please note by using the device some of your personal
data may be shared with the main device. It is under
your own responsibility to protect your own personal
data, not to share with it with any unauthorised devices
or third party devices connected to yours. For products
with Wi-Fi features, only connect to trusted Wi-Fi
networks. Also when using your product as a hotspot
(where available), ensure your network security. These
precautions will help prevent unauthorised access to
your tablet. Your product can store personal information
in various locations including a SIM card, memory
card, and built-in memory. Be sure to remove or clear
all personal information before you recycle, return,
or give away your product. Choose your apps and
updates carefully, and install from trusted sources only.
Some apps can impact your product’s performance
and/or have access to private information including
account details, call data, location details, and network
resources.
Note that any data shared with TCL Communication Ltd.
is stored in accordance with applicable data protection
legislation. For these purposes TCL Communication Ltd.
implements and maintains appropriate technical and
organisational measures to protect all personal data, for
example, against unauthorised or unlawful processing
and accidental loss or destruction of or damage to such
personal data whereby the measures shall provide a
level of security that is appropriate having regard to
17 18
- The technical possibilities available;
- The costs for implementing the measures;
- The risks involved with the processing of the personal
data, and;
- The sensitivity of the personal data processed.
You can access, review, and edit your personal
information at any time by logging into your user
account, visiting your user profile or by contacting us
directly. Should you require us to edit or delete your
personal data, we may ask you to provide us with
evidence of your identity before we can act on your
request.
Licences ...........................................
microSD logo is a trademark.
The Bluetooth word mark and logos are
owned by the Bluetooth SIG, Inc. and any
use of such marks by TCL Communication
Ltd. and its affiliates is under licence. Other
trademarks and trade names are those of
their respective owners.
Alcatel 8088X/8088Q Bluetooth
Declaration ID D038400
The Wi-Fi Logo is a certification mark of the
Wi-Fi Alliance.
This equipment may be operated in all
European countries.
The 5150-5350 MHz band is restricted to indoor use
only for the following countries:
BE BG CZ DK DE EE IE EL ES
FR HR IT CY LV LT LU HU MT
NL AT PL PT RO SI SK FI SE
UK NO IS LI CH TR
19 20
Google, the Google logo, Android, the Android logo,
Google Search TM, Google Maps TM, Gmail TM, YouTube,
Google Play Store, Google Latitude TM, and Hangouts
TM
are trademarks of Google Inc.
The Android robot is reproduced or modified from
work created and shared by Google and used according
to terms described in the Creative Commons 3.0
Attribution License (the text will show when you touch
Google legal in Settings > System > About tablet >
Legal information)
(1)
.
You have purchased a product which uses the open
source (http://opensource.org/) programmes mtd,
msdosfs, netfilter/iptables and initrd in object code and
other open source programs licensed under the GNU
General Public Licence and Apache Licence.
We will provide you with a complete copy of the
corresponding source codes upon request within a
period of three years from the distribution of the
product by TCL Communication Ltd.
You may download the source codes from http://
sourceforge.net/projects/alcatel/files/. The provision
of the source code is free of charge from the internet.
We hereby point out that the end user warranty for
infringement IPR is solely limited to the EU/EEA/
Switzerland.
If and to the extent that the Product is exported,
taken with, or used by end customer or end user
outside the EU/EEA/Switzerland any responsibility,
warranty or indemnification of manufacturer and its
suppliers in regard to the Product expires (including any
indemnification in regard to infringement IPR).
General information .....................
• Internet address: www.alcatelmobile.com
• Hotline: See the "SERVICES" leaflet that came with
your tablet or go to our website.
• Manufacturer: TCL Communication Ltd.
• Address: 5/F, Building 22E, 22 Science Park East
Avenue, Hong Kong Science Park, Shatin, NT, Hong
Kong
• Electronic labeling path: Touch Settings >
Regulatory & safety or press *#07#, you can find
more information about labelling
On our website, you will find our FAQ (Frequently
Asked Questions) section. You can also contact us by
email to ask any questions you may have.
This radio equipment operates with the following
frequency bands and maximum radio-frequency power:
8088X
(1)
.
(1)
May not be available in all countries.
21 22
(1)
It depends on countries.
GSM850/900 : 32.5 dBm
GSM1800/1900: 29.5 dBm
UMTS 1: 23.5 dBm
UMTS 8: 24 dBm
UMTS 2/5 : 23 dBm
LTE B1/3/7/8/20/28A: 23 dBm
802.11b≤18dBm
802.11g≤17dBm
802.11n≤17dBm
802.11a5G≤17dBm
802.11n5GHT20≤17dBm
802.11n5GHT40≤17dBm
Bluetooth≤9dBm
8088Q
GSM850/900: 32.5 dBm
GSM1800/1900: 29.5 dBm
UMTS B1/2/5/8: 23 dBm
LTE B1/3/5/7/8/28/38/40: 23 dBm
802.11B:≤18dBm
802.11G:≤17dBm
802.11N:≤17dBm
802.11A5G:≤16.5dBm
802.11N5GHT20:≤16.5dBm
802.11N5GHT40:≤16.5dBm
Bluetooth:≤9dBm
23 24
• Regulatory information
Hereby, TCL Communication Ltd. declares that the
radio equipment type Alcatel 8088X/8088Q is in
compliance with Directive 2014/53/EU.
The full text of the EU declaration of conformity is
available at the following internet address: http://www.
alcatelmobile.com/EU_doc.
• Additional information
The description of accessories and components,
including software, which allow the radio equipment
to operate as intended, can be obtained in the full text
of the EU declaration of conformity at the following
internet address: http://www.alcatelmobile.com/EU_
doc.
Protection against theft
(1)
Your tablet is identified by an IMEI (tablet serial number)
shown on the packaging label and in the tablet’s
memory. We recommend that you note the number the
first time you use your tablet by entering *#06# and
keep it in a safe place. It may be requested by the police
or your operator if your tablet is stolen. This number
allows your tablet to be blocked preventing a third
person from using it, even with a different SIM card.
(1)
Contact your network operator to check service
availability.
Disclaimer
There may be certain differences between the
user manual description and the tablet’s operation,
depending on the software release of your tablet or
specific operator services.
TCL Communication Ltd. shall not be held legally
responsible for such differences, if any, nor for their
potential consequences, which responsibility shall be
borne by the operator exclusively. This tablet may
contain materials, including applications and software
in executable or source code form, which is submitted
by third parties for inclusion in this tablet ("Third
Party Materials"). All Third Party Materials in this
tablet are provided "as is", without warranty of any
kind, whether express or implied. The purchaser
undertakes that TCL Communication Ltd. has complied
with all quality obligations incumbent upon it as a
manufacturer of devices and tablets in complying
with Intellectual Property rights. TCL Communication
Ltd. will at no stage be responsible for the inability
or failure of the Third Party Materials to operate on
this tablet or in interaction with any other device.
To the maximum extent permitted by law, TCL
Communication Ltd. disclaims all liability for any claims,
demands, suits or actions, and more specifically –
but not limited to – tort law actions, under any theory
of liability, arising out of the use, by whatever means, or
attempts to use, such Third Party Materials. Moreover,
25 26
the present Third Party Materials, which are provided
free of charge by TCL Communication Ltd., may be
subject to paid updates and upgrades in the future; TCL
Communication Ltd. waives any responsibility regarding
such additional costs, which shall be borne exclusively
by the purchaser. TCL Communication Ltd. shall not
be held responsible for the lack of availability of any
application, as its availability depends on the country
and the operator of the purchaser. TCL Communication
Ltd. reserves the right at any time to add or remove
Third Party Materials from its tablets without prior
notice; in no event shall TCL Communication Ltd. be
held responsible by the purchaser for any consequences
of such removal.
Your device ..............................
1
1.1 Keys and connectors
Headset
connector
Back
button
Front camera
Power key
Volume
up/down
Recent apps
button
Home button
Back camera
Back button
• Touch to go back to the previous screen,
or close a dialog box, options menu, the
Notification panel, etc.
Home button
• From any application or screen, touch to
return to the Home screen.
27 28
• Long press to turn on Google Assitant Now.
You can get help such as getting directions and
restaurant information based on the content
detected on the screen.
Recent Apps button
• Touch to open a card view of applications
you've worked with recently.
Power key
• Press: Lock the screen/Light up the screen.
• Press and hold: Show the popup menu to
select from Restart/Power off/Screenshot.
• Press and hold the Power key and Volume
down key to take a screenshot.
• Press and hold the Power key for at least 10
seconds to force reboot.
Volume keys
• In call mode, adjusts the call volume.
• In Music/Video/Streaming mode, adjusts the
media volume.
• In general mode, adjusts the ringtone volume.
• Mutes the ringtone of an incoming call.
• In camera preview mode, press Volume up or
down key to take a photo or press and hold to
take a burst shot.
1.2 Getting started
1.2.1 Setting up
Inserting or removing the microSD card and SIM card.
Your tablet only supports nano-SIM cards. Do not
attempt to insert other SIM types like mini and
micro cards; otherwise this may cause damage to
your device.
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