Table of contents
1 Getting started ....................... 5
1.1 Setup ........................................................ 5
1.2 Power on your phone .......................10
1.3 Power off your phone .......................10
2 Your mobile .......................... 11
2.1 Keys ....................................................... 11
2.2 Status bar icons ...................................15
3 Making a call ......................... 16
3.1 Placing a call .........................................16
3.2 Calling your voicemail .......................20
3.3 Receiving a call ....................................21
3.4 During a call .........................................22
4 Assistance (SOS) .................. 24
4.1 SOS contacts .......................................24
4.2 SOS message........................................24
5 Menu screen ......................... 25
5.1 Access main menu ..............................25
5.2 Access submenu .................................26
6 Contacts ................................ 27
6.1 Consulting your contacts .................27
6.2 Adding a contact .................................28
6.3 Delete a contact .................................30
6.4 Available options.................................31
7 Messages ............................... 33
7.1 Write message ....................................33
7.2 Read message ......................................36
7.3 Settings .................................................. 37
8 FM Radio ............................... 39
9 Alarm .................................... 43
10 Camera ................................. 45
10.1 Camera..................................................45
10.2 Video .....................................................47
11 Weather ................................ 49
12 Tools ...................................... 50
12.1 Calculator .............................................51
12.2 Calendar ...............................................51
12.3 Images .................................................... 51
12.4 Videos .................................................... 51
12.5 Voice alarm .......................................... 52
12.6 My files .................................... ..............52
12.7 Bluetooth ..............................................52
12.8 Services ................................................. 52
13 Settings ................................. 53
13.1 General .................................................53
13.2 Sound ..................................................... 56
13.3 Display ................................................... 56
21
13.4 Call settings ..................................... ..... 57
13.5 Assistance .............................................62
13.6 Network ............................................... 62
13.7 Connectivity .........................................64
13.8 Security ................................................. 64
13.9 Regulatory & Safety ............................ 66
13.10 Restore default .................................... 66
14 Making the most of your
mobile ................................... 67
15 Latin input mode ................. 69
Safety and use ............................ 70
General information ................. 83
Telephone warranty ................. 85
Troubleshooting ........................ 88
English - CJA284AALAAA
www.sar-tick.com
This product meets
applicable national
SAR limits of 2.0
W/kg. The specific
maximum SAR
values can be found
on page 78 of this
user guide.
When carrying the
product or using
it while worn on
your body, either
use an approved
accessory such
as a holster or
otherwise maintain
a distance of 1.0 cm
from the body to
ensure compliance
with RF exposure
requirements.
Note that the
product may be
transmitting even if
you are not making
a phone call.
43
Getting started ...
1
1.1 Setup
Removing or installing the back
cover
Installing or removing the battery
Insert and click the battery into its
place and close the telephone cover.
Remove the cover and take the battery
out.
65
Inserting or removing the SIM
card
You must insert your SIM card to
make phone calls.
Place the SIM card with the chip facing
downwards and slide it into its housing.
Make sure that it is correctly inserted.
To remove the card, press and slide it
out.
Inserting or removing the SD
card
Charging the battery
The phone can be charged in the
following ways:
a.
87
b.
Connect battery charger to your
phone and plug into the socket
• Be careful not to force the plug into
the socket.
• Make sure the battery is correctly
inserted before connecting the
charger.
• The mains socket must be near
to the phone and easily accessible
(avoid electric extension cables).
To reduce power consumption
and energy waste, when battery
is fully charged, disconnect your
charger from the plug; reduce
the backlight time, etc.
1.2 Power on your phone
Hold down the key until the
telephone powers on, type in your
PIN code if necessary.
If you do not know your PIN code or
if you have forgotten it, contact your
network operator. Do not leave your
PIN code with your telephone. Store
this information in a safe place when
not in use.
1.3 Power off your phone
Hold down the key from the Home
screen.
109
2
2.1 Keys
Your mobile ....
Assistance (SOS) key
Camera
Torch
Headset connector
Menu/
Direction key
Select/Call
key
Back/End call
key
Voicemail
key
Volume up
Volume
down
Torch key
Lock key
1211
From Idle screen
• Press: Access Main menu
Call key
• Pick up/Send a call
• Press: Enter Call log
(From Idle screen)
•Press: End a call
Return to the Idle
screen
Delete character
(In Edit mode)
• Press and hold: Power
on/off
From Idle screen
•Press: 0
• Press and hold: “+/p/w”
In Edit mode
• Press: Access symbols
table
• Press: 0 (when input
mode is Add numbers)
• Press and hold: 0
From Idle screen
•Press: *
In Edit mode:
• Press: Change input
methods
• Press and hold: Access
language list
From Idle screen
• Press: #
• Press and hold: Access
speed dial
In Edit mode
• Press: (space)
1413
2.2 Status bar icons
Battery charge level
Call forwarding
activated
Alarm or appointments
programmed
Level of network
reception
Radio is on
(1)
Headset mode
Flight mode.
Bluetooth status
GPRS connection
status
Roaming
SMS unread
Silence mode
Missed calls
Vibrate alert
(1)
The icons and illustrations in this guide are
provided for informational purposes only.
3
3.1 Placing a call
Dial the desired number then press
key to place the call. If you make a
mistake, press key to delete the
incorrect digits.
Making a call ...
1615
You can also make a call from your call
log:
First, press key from Idle screen to
access the call log and choose the
contact you want to dial, then select
Options.
Then select Call.
If you want to make a call from
phonebook, please select Contacts\
Options\Call.
Select Contacts from main menu:
Choose the contact you want to dial,
then select Options; finally, select
Call.
1817
To hang up the call, press the key
(Select End).
Making an emergency call
If your phone has network coverage,
dial emergency number and press the
send key to make an emergency call.
This works even without a SIM card
and without typing the PIN code.
3.2 Calling your voicemail
(1)
To access your voicemail, hold down
the key. To edit your voicemail,
select Messages\Voicemail\Options\
Edit, then you can edit the voicemail
name and number. Finally, select Save.
(1)
Contact your network operator to check
service availability.
2019
3.3 Receiving a call
Rejecting a call
When you receive an incoming call,
press the key to talk and then hang
up using the key.
Select Accept to pick up the call.
If the icon is displayed, vibration is
activated and no ringtone will play.
If the icon is displayed, the phone
neither rings nor vibrates.
The caller’s number is displayed
if it is transmitted by the network
(contact your network operator
to check service availability).
Press the key once.
Select Reject to reject the call.
3.4 During a call
(1)
During a call, following options are
available:
•Handfree (Options\Handfree)
•HAC (Hearing Aid Compatibility)
(1)
Contact your network operator to check
service availability.
2221
You can adjust the sound level during
a call by using the up/down or side
key.
Move the handset away from
your ear while using the "H-free"
option because the amplified
volume might cause hearing
damage.
Handling two calls
•Answering a second call (ensure that
"Call waiting" is activated, see page
59).
4
Assistance
(SOS) ...............
4.1 SOS contacts
To add an SOS number to your SOS
contacts, please select Settings\
Assistance\Contact list and press
Edit, then you can edit your SOS
numbers.
4.2 SOS message
From the main menu select Settings\
Assistance\Message to create an
SOS message.
2423
5
5.1 Access main menu
Press from the Idle screen to enter
the main menu.
The main menu can be used to select
your favourites by pressing in the
left or right direction.
Menu screen ...
5.2 Access submenu
To access the submenu, press
upwards or downwards from main
menu.
2625
6
6.1 Consulting your contacts
You can access this function by selecting Contacts from the main menu.
Searching for a contact
You can search for a contact by typing
the initial of their name. Subsequent
letters may be added to refine the
search.
Contacts ..........
6.2 Adding a contact
You can add a new contact to phone
or SIM card by pressing OK, and
select New to enter the "Add contact"
screen.
First, press from Idle screen to
access Contact and select OK.
Viewing a contact
Select a name from your contacts to
read the contact information.
Secondly, select New.
2827
Thirdly, you can choose to add the
new contact to phone or SIM card.
Finally, edit the name and numbers and
save them.
6.3 Delete a contact
Please select the contact you want to
delete and press to select Options.
Then select Delete to remove the
contact.
3029
6.4 Available options
From the contact list, you can access
the following options:
View View the selected contact.
Call Make a call to the
selected contact.
Send
message
Send an SMS/MMS to a
contact you selected from
Contacts.
Edit Modify the contents of a
file: name, etc.
Delete Delete the selected
contact.
Copy Copy the selected contact
to phone, SIM card.
Settings • Copy
all
• Delete
all
• Display
mode
• Memory
status
Copy all
contacts to
phone or SIM
card.
Delete all
contacts to
phone or SIM
card.
Select to
display contacts
in "SIM",
"Phone" or
"Phone and
SIM".
View used and
available space
in phone and
SIM card.
3231
7
7.1 Write message
From the Message screen select OK\
New to create a text/multimedia
message.
Messages .........
How to type a message:
You can enter text using normal or
predictive text input. To set your
desired text input, please select
Options\Input mode.
For normal text input, press a number
key, 2-9, repeatedly until the desired
character is displayed. If the next
letter your want is located on the
same key as the present one, please
wait until the cursor is displayed.
For predictive text input, start entering
a word by using the 2-9 keys and press
the key once and the word will be
modified each time you press a key. As
you go on, the word will keep changing.
3433
Example: For “ALCATEL”, press on
the following keys:
, , , , -->
ALCATEL.
7.2 Read message
From the Message screen select OK\
Inbox to read the text/multimedia
message.
How to read a message:
If a message comes, a notification will
be shown in the idle screen. Press
Read to view it or press Back to keep
it unread.
To insert a punctuation mark or
special character, please press the
key.
If you want to delete the already typed
letters or symbols please press to
delete them one by one.
If you want to view all the messages
received or sent, please select
Messages\Inbox\Outbox\Sent.
While writing a message, select
Options to access all the messaging
options.
You can save any messages that you
often send to Drafts.
3635
7.3 Settings
Text message
•SIM You can set
validity period,
message type,
sent on/off, etc.
•Memory
status
Show memory
used on the
phone and SIM
card.
•Alphabet
management
Enables the
definition of SMS
data coding for
management SMS
sending.
MMS
•Data
account
•Common
settings
Select your
data account
for multimedia
messages.
You can set
the slide timing,
validity period,
home network;
select preferred
storage way, and
check memory
status, etc.
3837
8
Your phone is equipped with a radio
with RDS
FM Radio .........
(2)
functionality. You can use
(1)
the application as a traditional radio
with saved channels.You can listen to
it while running other applications.
First, to turn on the radio, please
select FM Radio from main menu.
(1)
The quality of the radio depends on the
coverage of the radio station in that
particular area.
(2)
Depending on your network operator and
market.
Then, search the channel by selecting
OK\Options\Auto search (when
using this function for the first time).
Stations will be automatically saved to
Channel list, and you can select one.
How to choose the existed
channel:
a. From the FM radio main screen:
Scroll up/down key to change the
channel.
b. From the channel list:
Select Options\Channel list after
entering FM Radio, and choose the
channel you like. You can Play/
Delete/Edit the selected channel.
4039
How to add a new channel:
Select Options\Channel list\
<Empty>\Edit after entering FM
Radio, and edit the Channel name
and Frequency, then select Save.
Finally, to turn off the radio, please
select "Options\Turn off".
Available options:
Turn off Turn off the FM radio
Channel
list
Save
channel
Open the list of saved
stations.
Save the current tuned
station to the "Channel
list".
Auto
search
Start auto search
and stations will be
automatically saved to
"Channel list".
Enter
frequency
Enter the frequency
manually.
4241
9
Your mobile phone has a built-in alarm
clock with a snooze feature. You can
set up your alarm by selecting Alarm\
OK\Edit from main menu.
Alarm ..............
You can set up your time when you
access above Alarm screen, select
Edit to set the repeat time, snooze
intervals, ring mode, and alarm
ringtone;
Repeat You may select Once
(default)/Everyday/
Days to your preference.
Snooze The alarm will repeat at
regular intervals.
Mode You may select the mode
of Ringtone: Ring only,
Vibrate only, Vib. and
ring.
Tone You may choose one
tone as the alarm
ringtone.
4443
10
10.1 Camera
10.1.1 Take a photo, save or
The screen acts as the viewfinder.
Position the object or landscape in the
viewfinder and press to take the
image and the images will be
automatically saved. If you don’t want
it, you may directly delete it.
10.1.2 Settings in framing mode
Before taking the photo, you can
adjust a number of settings:
Access
video
My
creations
Camera
settings
Image
setting
Camera .........
delete
•Access video recording
mode.
•View the images you
have taken.
•Set Banding, Timer,
and the Night mode.
•You can set image size
and quality.
White
balance
Storage • You may choose saving
Restore
default
10.1.3 Options available after
Once you have taken a photo, you can
go to "Images" to view it, send it by
Bluetooth or MMS, or set it as a
wallpaper or power on/off image.
•Select your preferred
filter to capture scenes.
location if microSD
card is inserted.
• Return all settings to
default values.
taking the photo
4645
10.2 Video
10.2.1 Framing mode
When you enter the "Video" function
through "Camera\Options\Access
video", you are in Framing mode. Use
the mobile screen as a viewfinder and
press "Options" for the settings of
Quality, Night mode, Record
audio, Color mode, EV, Storage,
to Access camera and "Videos".
10.2.2 Recording mode
Once you have chosen your settings,
you can launch the recording of your
video-clip by pressing the key.
If you receive a call in recording
mode, video recording will stop
and save automatically.
10.2.3 Further operations after
shooting a video
After shooting a video, you can choose
to send your video by MMS, Bluetooth
or go to "Tools\Videos" to view it.
In the list of "My videos", press
"Options" to rename the video, set as
power on/off screen, etc.
4847
11
Weather
(1)
.....
12
Tools .............
Your phone is equipped with a weather
function for consulting up to 3-day
forecast of favourite cities.
From above screen, select OK/
Options/Forecast to view specific
information.
(1)
It may not be available.
When you enter this menu, press OK
to select your preferences in the
following features: Calculator,
Calendar, Images, Videos, Voice
alarm, My files, Bluetooth and
Services.
5049
12.1 Calculator
12.5 Voice alarm
Enter a number, select the type of
operation and enter the second
number, press Equal to display the
result.
12.2 Calendar
Once you enter this menu, there is a
monthly-view calendar for you to
check date.
12.3 Images
You can select an image or a photo as
wallpaper, power on/off screen.
12.4 Videos
When accessing this feature, you can
play, send, rename, delete and store
the video according to your preference.
With this function, you can create a
voice file and set it as an alarm. Select
New and start to record your voice.
Press and select Yes to save it.
12.6 My files
You will have access to all audio and
visual files stored in phone or Memory
card in My files.
12.7 Bluetooth
You can activate/deactivate the
bluetooth, check device list, edit
phone's name, etc.
12.8 Services
Contact your network operator to
check service availability.
5251
13
From the main menu, select Settings\
OK and access the function of your
choice in order to customise your
telephone.
13.1 General
To modify the General settings, select
General and you can set Flight
mode, Time and date, Languages,
and Input mode;
Settings .........
Flight
mode
Time and
date
Voice calls, Bluetooth
and messaging functions
are barred. Can be used
to increase standby
duration.
Allows you to have
settings of local city,
date and time, including
12/24h format.
You can also set the
daylight saving adjustment
and activate auto update
if needed.
5453
Languages
(1)
Display language for
messages. The "Auto"
option selects the
language according to
the home network (if
available).
Input
mode
Please see chapter "Latin
(2)
input mode", page
56. In addition to the
specific characters table
for Cyrillic, Chinese,
other data input modes
are also available in your
telephone. This feature
allows you to write short
messages and add names
with special characters to
your contacts.
(1)
Contact your network operator to check
service availability.
(2)
Depending on the language.
13.2 Sound
With this menu, you can set up the
sound mode from Normal mode,
Vibrate mode, and Silent mode.
13.3 Display
This function allows you to select
phone theme, customise wallpaper,
adjust brightness level of LCD display,
and set backlight time;
Theme
The theme provides Yellow, Blue,
Green, Red, and Black colour for
you. You can select one as your phone
theme.
Wallpaper
The wallpaper is displayed when you
switch on your telephone.
By selecting "Wallpaper" you can
customise it by replacing the default
image or animation displayed on your
telephone.
5655
Brightness
Auto redial
You may adjust black level with respect
to LCD display by using the up/down
key.
Backlight
Allows you to reduce brightness for
enhanced battery performance and to
save power during periods of expected
inactivity.
13.4 Call settings
You can activate/deactivate Speed
dial, Auto redial, Voice Assist
Dialing, and Noise cancellation,
etc;
Speed dial
Access "Speed dial" from "Settings\
Phone settings", Select , or
any number key from to
to set the speed dial key.
You can activate or deactivate the
automatic callback of your party for
calls that do not get through the first
time.
Voice Assist Dialing
Switch On/Off to choose if activate
the Voice Assist Dialing.
Noise cancellation
With this feature, others can hear you
clearly even when you're in a noisy
environment. We suggest that you
keep it on permanently.
5857
Other
Billing
You can access different items with
this option:
Call cost •You can view the last, max
or total cost of charged
calls, modify it or reset it
and enter the cost of a call
in the currency of your
choice.
Duration •You can view the total
duration of last call,
dialled calls, received calls
or reset duration.
Call waiting
Activate/Deactivate the notification of
a second incoming call by a beep.
Call forwarding
You can activate, cancel or verify the
status of the call forwarding to the
voicemail or to a specified number.
The following configurations are
possible:
•Unconditional: systematic forwarding
of all your calls. The icon is
displayed.
•Conditional: if your line is busy, if you
don’t answer or if you are outside
the network range.
Call barring
You can activate or deactivate the
call barring for outgoing and incoming
calls. The various options are:
Outgoing
calls
The following
configurations are
possible:
• All calls All outgoing calls are
barred.
• International
calls
• International
except home
Outgoing international
calls are barred.
Outgoing international
calls except those
to your country of
subscription are barred.
6059
Incoming
calls
The following
configurations are
possible:
•All calls All incoming calls are
barred.
•Roaming Incoming calls are barred
when you are abroad.
Cancel all Deactivate all call
barring.
Change
barring
password
Change the original
barring password for
activating call barring.
Caller ID
Set by network or hide, send number.
13.5 Assistance
please refer to "Assistance (SOS)",
page 24.
13.6 Network
You can access this feature to set and
select your preferred network and
search mode.
6261
13.6.1 Network selection
Preferred
network
•List of networks to
which you wish to be
connected in order of
priority.
Select
network
•The choice of network
connection is left up to
the user.
Search
mode
•Network connection
can be switched
between "Manual" and
"Auto".
13.6.2 GPRS connection
When
needed
•GPRS mode active
depending on
(1)
requirements.
Always •GPRS mode continuously
active.
13.6.3 GPRS international
roaming
GPRS data services can be used while
roaming overseas.
13.7 Connectivity
A set of profile settings for data
account, multimedia message and
weather.
13.8 Security
You can protect your phone by
activating and changing the PIN and
password, its initial one is 1234.The
feature also allows you to lock your
phone by activating the PIN2 of
Fixed dial number;
SIM
Activate PIN
The SIM card protection code is
requested each time the phone is
powered on.
(1)
Depending on network availability.
6463
Fixed dial number
Change password
Allows the phone to be "locked" so
that it can only dial certain numbers,
or numbers with certain prefixes. To
activate this function, PIN2 code is
mandatory.
Change PIN
Change PIN code.
Change PIN2
A protection code for certain SIM
card features (Billing/Cost/FDN, etc.)
will be requested if you attempt to
access it, if the code is activated. Select
to update it with a new one (between
4 and 8 digits).
Phone
Activate password
It is requested each time the phone is
powered on.
Change phone password, its initial one
is 1234.
13.9 Regulatory & Safety
View your phone information, such as
Product model, Manufacturer
name, Manufacturer address,
IMEI, CU Reference, etc.
13.10 Restore default
Make the phone’s settings recover to
its default value. End-user data will not
be erased. Enter its default password
1234 to confirm to restore and reboot.
6665
14
Making the
most of your
mobile ...........
Mobile Upgrade
Using Mobile Upgrade tool you can
update your phone’s software from
your PC.
Download Mobile Upgrade from
ALCATEL ONE TOUCH website
(www.alcatelonetouch.com) and install
it on your PC. Launch the tool and
update your phone by following the
step by step instructions (refer to the
User Guide provided together with
the tool).
Your phone’s software will now have
the latest software.
All personal information will be
permanently lost following the
update process.
Supported Operating Systems
Windows XP/Vista/Windows 7.
6867
15
Latin input
mode
.............
There are two text entry methods
that can be used to write messages:
•Normal: this mode allows you to
type a text by choosing a letter or a
sequence of characters.
•Predictive with the eZi mode: this
mode speeds up the writing of your
text.
Keypad inputting:
: Press: Access symbols table
: Press: Change input methods
: Press: Enter a space
Safety and use ..........
We recommend that you read this chapter
carefully before using your phone. The
manufacturer disclaims any liability for damage,
which may result as a consequence of improper
use or use contrary to the instructions
contained herein.
• TRAFFIC SAFETY:
Given that studies show that using a mobile
phone while driving a vehicle constitutes a real
risk, even when the hands-free kit is used (car
kit, headset...), drivers are requested to refrain
from using their mobile when the vehicle is not
parked.
When driving, do not use your phone and
headphone to listen to music or to the radio.
Using a headphone can be dangerous and
forbidden in some areas.
When switched on, your phone emits
electromagnetic waves that can interfere with
the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags. To ensure that there
is no problem:
- do not place your phone on top of the
dashboard or within an airbag deployment
area,
- check with your car dealer or the car
manufacturer to make sure that the dashboard
is adequately shielded from mobile phone RF
energy.
7069
• CONDITIONS OF USE:
You are advised to switch off the telephone
from time to time to optimise its performance.
Switch the phone off before boarding an aircraft.
Switch the phone off when you are in health
care facilities, except in designated areas. As
with many other types of equipment now in
regular use, mobile telephones can interfere
with other electrical or electronic devices, or
equipment using radio frequency.
Switch the phone off when you are near gas
or flammable liquids. Strictly obey all signs and
instructions posted in a fuel depot, petrol station,
or chemical plant, or in any potentially explosive
atmosphere.
When the phone is switched on, it should be
kept at least 15 cm from any medical device
such as a pacemaker, a hearing aid or insulin
pump, etc. In particular when using the phone,
you should hold it against the ear on the
opposite side to the device, if any.
To avoid hearing impairment, pick up the
call before holding your phone to your ear.
Also move the handset away from your ear
while using the “hands-free” mode because the
amplified volume might cause hearing damage.
Do not let children use the phone and/or play
with the telephone and accessories without
supervision.
When replacing the cover please note that your
phone may contain substances that could create
an allergic reaction.
Always handle your phone with care and keep it
in a clean and dust-free place.
Do not allow your phone to be exposed to
adverse weather or environmental conditions
(moisture, humidity, rain, infiltration of
liquids, dust, sea air, etc). The manufacturer’s
recommended operating temperature range is
-10°C to +55°C.
At over 55°C the legibility of the phone’s display
may be impaired, though this is temporary and
not serious.
Emergency call numbers may not be reachable
on all cellular networks. You should never rely
only on your phone for emergency calls.
Do not open, dismantle or attempt to repair
your mobile phone yourself.
Do not drop, throw or bend your mobile
phone.
Do not use the phone if the glass made screen,
is damaged, cracked or broken to avoid any
injury.
Do not paint it.
Use only batteries, battery chargers, and
accessories which are recommended by
TCT Mobile Limited and its affiliates and are
compatible with your phone model. TCT Mobile
Limited and its affiliates disclaim any liability for
damage caused by the use of other chargers or
batteries.
Remember to make back-up copies or keep
a written record of all important information
stored in your phone.
7271
Some people may suffer epileptic seizures or
blackouts when exposed to flashing lights, or
when playing video games. These seizures or
blackouts may occur even if a person never
had a previous seizure or blackout. If you have
experienced seizures or blackouts, or if you
have a family history of such occurrences, please
consult your doctor before playing video games
on your phone or enabling a flashing-lights
feature on your phone.
Parents should monitor their children’s use of
video games or other features that incorporate
flashing lights on the phones. All persons should
discontinue use and consult a doctor if any
of the following symptoms occur: convulsion,
eye or muscle twitching, loss of awareness,
involuntary movements, or disorientation. To
limit the likelihood of such symptoms, please
take the following safety precautions:
- Do not play with or use flashing-light features
if you are tired or need sleep.
- Take a minimum 15-minute break per hour.
- Play in a room in which all lights are on.
- Play at the farthest distance possible from the
screen.
- If your hands, wrists, or arms become tired or
sore while playing, stop and rest for several
hours before playing again.
- If you continue to have sore hands, wrists, or
arms during or after playing, stop the game
and see a doctor.
When you play games on your phone, you may
experience occasional discomfort in your hands,
arms, shoulders, neck, or other parts of your
body. Follow the instructions to avoid problems
such as tendinitis, carpal tunnel syndrome, or
other musculoskeletal disorders.
PROTECT YOUR HEARING
To prevent possible hearing
damage, do not listen at high
volume levels for long periods.
Exercise caution when holding
your device near your ear while
the loudspeaker is in use.
7473
• PRIVACY:
Please note that you must respect the laws
and regulations in force in your jurisdiction or
other jurisdiction(s) where you will use your
mobile phone regarding taking photographs and
recording sounds with your mobile telephone.
Pursuant to such laws and regulations, it may
be strictly forbidden to take photographs and/
or to record the voices of other people or any
of their personal attributes, and duplicate or
distribute them, as this may be considered to
be an invasion of privacy. It is the user’s sole
responsibility to ensure that prior authorisation
be obtained, if necessary, in order to record
private or confidential conversations or
take a photograph of another person; the
manufacturer, the seller or vendor of your
mobile phone (including the operator) disclaim
any liability which may result from the improper
use of the mobile phone.
• BATTERY:
Before removing the battery from your phone,
please make sure that the phone is switched off.
Observe the following precautions for battery
use:
- Do not attempt to open the battery (due to
the risk of toxic fumes and burns).
- Do not puncture, disassemble or cause a
short-circuit in a battery,
- Do not burn or dispose of a used battery in
household rubbish or store it at temperatures
above 60 °C.
Batteries must be disposed of in accordance
with locally applicable environmental regulations.
Only use the battery for the purpose for which
it was designed. Never use damaged batteries
or those not recommended by TCT Mobile
Limited and/or its affiliates.
This symbol on your telephone, the
battery and the accessories means
that these phones must be taken to
collection points at the end of their
life:
- Municipal waste disposal centres with specific
bins for these items of equipment
- Collection bins at points of sale.
They will then be recycled, preventing substances
being disposed of in the environment, so that
their components can be reused.
In European Union countries:
These collection points are accessible free of
charge.
All phones with this sign must be brought to
these collection points.
In non European Union jurisdictions:
Items of equipment with this symbol are not to
be thrown into ordinary bins if your jurisdiction
or your region has suitable recycling and
collection facilities; instead they are to be taken
to collection points for them to be recycled.
CAUTION: RISK OF EXPLOSION IF
BATTERY IS REPLACED BY AN INCORRECT
TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS
7675
• CHARGERS
Mains powered chargers will operate within the
temperature range of: 0 °C to 40 °C.
The chargers designed for your mobile phone
meet with the standard for safety of information
technology equipment and office equipment
use. They are also compliant to the ecodesign
directive 2009/125/EC. Due to different
applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in
another jurisdiction. They should be used for
this purpose only.
• RADIO WAVES:
Proof of compliance with international standards
(ICNIRP) or with European Directive 1999/5/
EC (R&TTE) is required of all mobile phone
models before they can be put on the market.
The protection of the health and safety for
the user and any other person is an essential
requirement of these standards or this directive.
THIS DEVICE MEETS INTERNATIONAL
GUIDELINES FOR EXPOSURE TO RADIO
WAVES.
Your mobile device is a radio transmitter
and receiver. It is designed not to exceed
the limits for exposure to radio waves (radio
frequency electromagnetic fields) recommended
by international guidelines. The guidelines
were developed by an independent scientific
organization (ICNIRP) and include a substantial
safety margin designed to assure the safety of all
persons, regardless of age and health.
The radio wave exposure guidelines use a
unit of measurement known as the Specific
Absorption Rate, or SAR. The SAR limit for
mobile devices is 2 W/kg.
Tests for SAR are conducted using standard
operating positions with the device transmitting
at its highest certified power level in all tested
frequency bands. The highest SAR values under
the ICNIRP guidelines for this device model are:
Maximum SAR for this model and
conditions under which it was recorded.
Head SAR
Body-worn SAR
During use, the actual SAR values for this
device are usually well below the values stated
above. This is because, for purposes of system
efficiency and to minimize interference on the
network, the operating power of your mobile
device is automatically decreased when full
power is not needed for the call. The lower
the power output of the device, the lower its
SAR value.
GSM
900+Bluetooth
GSM
900+Bluetooth
7877
0.657
W/kg
0.882
W/kg
Body-worn SAR testing has been carried out
at a separation distance of 10 mm. To meet
RF exposure guidelines during body-worn
operation, the device should be positioned at
least this distance away from the body. If you
are not using an approved accessory ensure that
whatever product is used is free of any metal
and that it positions the phone the indicated
distance away from the body.
Organizations such as the World Health
Organization and the US Food and Drug
Administration have stated that if people are
concerned and want to reduce their exposure
they could use a hands-free device to keep the
phone away from the head and body during
phone calls, or reduce the amount of time spent
on the phone.
For more information you can go to
www.alcatelonetouch.com
Additional information about electromagnetic
fields and public health are available on the
following site: http://www.who.int/peh-emf.
Your telephone is equipped with a built-in
antenna. For optimal operation, you should
avoid touching it or degrading it.
As mobile devices offer a range of functions,
they can be used in positions other than against
your ear. In such circumstances the device
will be compliant with the guidelines when
used with headset or usb data cable. If you are
using another accessory ensure that whatever
product is used is free of any metal and that it
positions the phone at least 10 mm away from
the body.
• Regulatory information
The following approvals and notices apply in
specific regions as noted.
8079
• LICENCES
eZiText™ and Zi™ are
trademarks of Zi Corporation
and/or its Affiliates.
microSD Logo is a trademark.
The Bluetooth word mark
and logos are owned by
the Bluetooth SIG, Inc. and
any use of such marks by
TCT Mobile Limited and its
affiliates is under license.
Other trademarks and trade
names are those of their
respective owners.
ALCATEL
ONETOUCH
2004C Bluetooth
Declaration ID
D022118
Hearing Aid Compatibility
Your mobile phone is rated: «For Hearing Aid»,
to assist hearing device users in finding mobile
phones that may be compatible with their
hearing devices.
This device is HAC M3/T4 compatible.
Reference ANSI C63.19-2007
For more information please refer to «Hearing
Aid Compatibility with Mobile Phones» leaflet
or visit our website http://www.alcatelonetouch.
com
8281
General information
• Internet address: www.alcatelonetouch.
com
• Hot Line Number: see "TCT Mobile
Services" leaflet or go to our Internet site.
• Address: Room 1910-12A, Tower 3, China
HK City, 33 Canton Road, Tsimshatsui,
Kowloon, Hong Kong
• Electronic labeling path: Touch Settings\
Regulatory & Safety or press * # 07 #, you can
find more information about labeling.
On our Internet site, you will find our FAQ
(Frequently Asked Questions) section. You can
also contact us by e-mail to ask any questions
you may have.
An electronic version of this user guide is
available in English and other languages according
to availability on our server:
www.alcatelonetouch.com
Your telephone is a transceiver that operates on
GSM networks with 850/900/1800/1900 MHz
bands.
(1)
This equipment is in compliance with the
essential requirements and other relevant
provisions of Directive 1999/5/EC. The entire
copy of the Declaration of Conformity for your
telephone can be obtained through our website:
www.alcatelonetouch.com.
Protection against theft
(1)
Your telephone is identified by an IMEI (phone
serial number) shown on the packaging label and
in the phone’s memory. We recommend that
you note the number the first time you use your
telephone by entering * # 0 6 # and keep it in a
safe place. It may be requested by the police or
your operator if your telephone is stolen. This
number allows your mobile telephone to be
blocked preventing a third person from using it,
even with a different SIM card.
Disclaimer
There may be certain differences between the
user manual description and the phone’s
operation, depending on the software release of
your telephone or specific operator services.
TCT Mobile shall not be held legally responsible
for such differences, if any, nor for their
potential consequences, which responsibility
shall be borne by the operator exclusively.
(1)
It depends on countries.
(1)
Contact your network operator for
service availability.
8483
Telephone warranty
Your phone is warranted against any defect or
malfunctioning which may occur in conditions
of normal use during the warranty period of
twelve (12) months
as shown on your original invoice.
(2)
Batteries
phone are also warranted against any defect
which may occur during the first six (6) months
(1)
from the date of purchase as shown on your
original invoice.
In case of any defect of your phone which
prevents you from normal use thereof, you must
immediately inform your vendor and present
your phone with your proof of purchase.
(1)
The warranty period may vary depending
on your country.
(2)
The life of a rechargeable mobile phone
battery in terms of conversation time
standby time, and total service life, will
depend on the conditions of use and
network configuration. Batteries being
considered expendable supplies, the
specifications state that you should obtain
optimal performance for your phone during
the first six months after purchase and for
approximately 200 more recharges.
(1)
from the date of purchase
and accessories sold with your
If the defect is confirmed, your phone or part
thereof will be either replaced or repaired, as
appropriate. Repaired Phone and accessories
are entitled to a one (1) month warranty for
the same defect. Repair or replacement may
be carried out using reconditioned components
offering equivalent functionality.
This warranty covers the cost of parts and labor
but excludes any other costs.
This warranty shall not apply to defects to your
phone and/or accessory due to (without any
limitation):
1) Non-compliance with the instructions for use
or installation, or with technical and safety
standards applicable in the geographical area
where your phone is used,
2) Connection to any equipment not supplied or
not recommended by TCT Mobile Limited,
3) Modification or repair performed by
individuals not authorised by TCT Mobile
Limited or its affiliates or your vendor,
4) Modification, adjustment or alteration
of software or hardware performed by
individuals not authorized by TCT Mobile
Limited,
8685
5) Inclement weather, lightning, fire, humidity,
infiltration of liquids or foods, chemical
phones, download of files, crash, high voltage,
corrosion, oxidation…
Your phone will not be repaired in case labels
or serial numbers (IMEI) have been removed
or altered.
There are no express warranties, whether
written, oral or implied, other than this printed
limited warranty or the mandatory warranty
provided by your country or jurisdiction.
In no event shall TCT Mobile Limited or
any of its affiliates be liable for indirect,
incidental or consequential damages of any
nature whatsoever, including but not limited
commercial or financial loss or damage, loss of
data or loss of image to the full extent those
damages can be disclaimed by law.
Some countries/states do not allow the
exclusion or limitation of indirect, incidental
or consequential damages, or limitation of the
duration of implied warranties, so the preceding
limitations or exclusions may not apply to you.
Troubleshooting ......
Before contacting the service centre, you are
advised to follow the instructions below:
•You are advised to fully charge ( ) the
battery for optimal operation.
•Avoid storing large amounts of data in your
phone as this may affect its performance.
•Use User Data Format and the Mobile Upgrade
tool to perform phone formatting or software
upgrading, (to reset User Data format, hold
down # while simultaneously pressing the
power on/off key under power off mode). ALL
User phone data: contacts, photos, messages
and files will be lost permanently.
and carry out the following checks:
My phone is frozen or cannot switch on
•Check the battery contacts, remove and
reinstall your battery, then turn your phone
on
•Check the battery power level, charge for at
least 20 minutes
•If it still does not work, please use User Data
Format to reset the phone or Mobile Upgrade
to upgrade software
My phone has not responded for several
minutes
•Restart your phone by pressing and holding
the key
8887
•Remove the battery and re-insert it, then
restart the phone
•If it still does not work, please use User Data
Format to reset the phone or Mobile Upgrade
to upgrade software
My phone turns off by itself
•Check whether your phone is locked when not
in use, and make sure you don't accidentally turn
off your phone when locking it by pressing the
power key.
•Check the battery charge level
•If it still does not work, please use User Data
Format to reset the phone or Mobile Upgrade
to upgrade software
My phone cannot charge properly
•Make sure you are using an ALCATEL ONE
TOUCH battery and the charger from the box
•Make sure your battery is inserted properly
and clean the battery contact if it’s dirty.
It must be inserted before plugging in the
charger
•Make sure that your battery is not completely
discharged; if the battery power is empty for
a long time, it may take around 20 minutes
to display the battery charger indicator on
the screen.
•Make sure charging is carried out under
normal conditions (0°C to +40°C)
•When abroad, check that the voltage input is
compatible
My phone cannot connect to a network or
“No service” is displayed
•Try connecting in another location
•Verify the network coverage with your
operator
•Check with your operator that your SIM card
is valid
•Try selecting the available network(s) manually
•Try connecting at a later time if the network
is overloaded
Invalid SIM card
•Make sure the SIM card has been correctly
inserted
•Make sure the chip on your SIM card is not
damaged or scratched
•Make sure the service of your SIM card is
available
Unable to make outgoing calls
•Make sure you have dialed a valid number and
press the send key
•For international calls, check the country and
area codes
•Make sure your phone is connected to a
network, and the network is not overloaded
or unavailable
•Check your subscription status with your
operator (credit, SIM card valid, etc.)
•Make sure you have not barred outgoing calls
9089
•Make sure that your phone is not in flight
mode
Unable to receive incoming calls
•Make sure your phone is switched on and
connected to a network (check for overloaded
or unavailable network)
•Check your subscription status with your
operator (credit, SIM card valid, etc.)
•Make sure you have not forwarded incoming
calls
•Make sure that you have not barred certain
calls
•Make sure that your phone is not in flight
mode
The caller’s name/number does not
appear when a call is received
•Check that you have subscribed to this service
with your operator
•Your caller has concealed his/her name or
number
I cannot find my contacts
•Make sure your SIM card is not broken
•Make sure your SIM card is inserted properly
•Import all contacts stored in SIM card to
phone
The sound quality of the calls is poor
•You can adjust the volume during a call by
pressing the navigation key
•Check the network strength
•Make sure that the receiver, connector or
speaker on your phone is clean
I am unable to use the features described
in the manual
•Check with your operator to make sure that
your subscription includes this service
•Make sure this feature does not require an
ALCATEL ONE TOUCH accessory
When I select a number from my contacts,
the number cannot be dialed
•Make sure that you have correctly recorded
the number in your file
•Make sure that you have selected the country
prefix when calling a foreign country
I am unable to add a contact in my
contacts
•Make sure that your SIM card contacts are not
full; delete some files or save the files in the
phone contacts
My callers are unable to leave messages
on my voicemail
•Contact your network operator to check
service availability
I cannot access my voicemail
•Make sure your operator’s voicemail number is
correctly entered in "Messages\Voicemail"
•Try later if the network is busy
9291
The flickering icon is displayed on my
standby screen
•You have saved too many short messages on
your SIM card; delete some of them or archive
them in the phone memory
SIM card PIN locked
•Contact your network operator to obtain the
PUK code (Personal Unblocking Key)
How to make your battery last longer
•Make sure you follow the complete charge
time (minimum 3 hours)
•After a partial charge, the battery level
indicator may not be exact. Wait for at least
20 minutes after removing the charger to
obtain an exact indication
•Switch on the backlight upon request
I am unable to send and receive MMS
•Check your phone memory availability as it
might be full
•Contact your network operator to check
service availability and check MMS parameters
•Verify the server centre number or your MMS
profile with your operator
•The server centre may be swamped, try again
later
The phone cannot be detected by others
via Bluetooth
•Make sure that Bluetooth is turned on and
your phone is visible to other users
•Make sure that the two phones are within
Bluetooth’s detection range
ALCATEL is a trademark of Alcatel-
Lucent and is used under license by
TCT Mobile Limited
All rights reserved © Copyright 2015
TCT Mobile Limited
TCT Mobile Limited reserves the
right to alter material or technical
specification without prior notice.
9493
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