Thank you for choosing one of our high-quality products.
To ensure optimal and regular performance of your appliance please read thisinstruction
manual carefully. It will enable you to navigate all processes perfectlyand most efficiently.
To refer to this manual any time you need to, we recommendyou to keep it in a safe place.
And please pass it to any future owner of the appliance.
We wish you much joy with your new appliance.
Page 3
3
Contents
For the User
Important Safety Information............................................................................................................. 4
Description of the hob .......................................................................................................................... 6
Maintenance and Cleaning .................................................................................................................. 9
Something Not Working ? .................................................................................................................. 11
Guarantee/Customer Service ............................................................................................................. 26
European Guarantee ............................................................................................................................ 28
For the Installer
Technical data ........................................................................................................................................ 12
Important Safety Requirements ....................................................................................................... 14
Gas Connections .................................................................................................................................... 15
Fitting the Hob into the Worktop .................................................................................................... 17
Building In ............................................................................................................................................... 18
You MUST read these warnings carefully before installing or using the hob. If you need
assistance, contact our Customer Care Department on 08705 350350.
Installation
• This appliance must be installed and
serviced by a competent person as stated
in the Gas Safety (Installation and Use)
Regulations Current Editions and the IEE
Wiring Regulations.
• For appliances installed in the Republic of
Ireland please refer to NSAI-Domestic Gas
Installations I.S.813 Current Editions and
the ETCI Rules for Electrical Installations.
• Remove all packaging before using the
hob.
• Ensure that the gas and electrical supply
complies with the type stated on the rating
plate, located near the gas supply pipe.
• Do not attempt to modify the hob in any
way.
• Any modifications to the domestic
electrical mains which may be necessary
for the installation of the appliance
should be carried out only by competent
personnel.
People Safety
• This hob is designed to be operated by
adults. Do not allow children to play near or
with the hob.
• This appliance is not intended for use by
children or other persons whose physical,
sensory or mental capabilities or lack of
experience and knowledge prevents them
from using the appliance safely without
supervision or instruction by a responsible
person to ensure that they can use the
appliance safely.
• The hob gets hot when it is in use. Children
should be kept away until it has cooled.
• Children can also injure themselves by
pulling pans or pots off the hob.
During use
• This hob is intended for domestic cooking
only. It is not designed for commercial or
industrial purposes.
• This appliance is not connected to a
combustion products evacuation device.
It must be installed and connected in
accordance with current installation
regulations. Particular attention shall be
given to the relevant requirements
regarding ventilation.
• When in use a gas cooking hob will produce
heat and moisture in the room in which it
has been installed. Ensure there is a
continuous air supply, keeping air vents in
good condition or installing a cooker hood
with a venting hose.
• Ensure a good ventilation around the
appliance. A poor air supply could cause
lack of oxygen.
• When using the hob for a long period
time, the ventilation should be improved,
by opening a window or increasing the
extractor speed.
• Do not use this hob if it is in contact with
water. Do not operate the hob with wet
hands.
• Ensure the control knobs are in the ‘OFF’
position when not in use.
• When using other electrical appliances,
ensure the cable does not come into
contact with the hot surfaces of the
cooking appliance.
• Unstable or misshapen pans should not be
used on the hob as unstable pans can
Page 5
cause an accident by tipping or spillage.
• Never leave the hob unattended when
cooking with oil and fats.
• Never use plastic or aluminium foil dishes
on the hob.
• Perishable food, plastic items and areosols
may be affected by heat and should not
be stored above or below the hob unit.
• This appliance cannot be cleaned with
steam or with a steam cleaning machine.
Service
• This hob should only be repaired or
serviced by an authorised Service Engineer
and only genuine approved spare parts
should be used.
Environmental Information
z After installation, please dispose of the
packaging with due regard to safety
and the environment.
• When disposing of an old appliance,
make it unusable, by cutting off the
cable.
5
The symbol on the product or
on its packaging indicates that this product
may not be treated as household waste.
Instead it shall be handed over to the
applicable collection point for the recycling
of electrical and electronic equipment. By
ensuring this product is disposed of correctly,
you will help prevent potential negative
consequences for the environment and
human health, which could otherwise be
caused by inappropriate waste handling of
this product. For more detailed information
about recycling of this product, please
contact your local city office, your household
waste disposal service or the shop where you
purchased the product.
It is very important that this instruction book should be kept safely for future consultation.
If the appliance should be sold or given to another person, please ensure that the booklet
goes together with it, so that the new owner can know of the functions of the machine
and also be aware of the warnings.
These instructions are only for the countries stated by the symbol printed on the front cover
of this instruction book.
Page 6
6
Description of the hob
2
2
3
4
1. Hob Top
2. Semi-rapid Burners
3. Auxiliary Burner
4. Triple Crown Burner
5. Control knob for left burner (triple crown)
6. Control knob for back middle burner (semi-rapid)
7. Control knob for front middle burner (auxiliary)
8. Control knob for back right burner (semi-rapid)
9. Control knob for front right burner (semi-rapid)
2
1
9
8
7
6
5
INSTALLATION
Any gas installation must be carried out by a registered competent person,
and in accordance with existing rules and regulations.
The relevant instructions are to be found in the second section of this manual.
Please, ensure that, once the hob is installed, it is easily accessible for the engineer in
the event of a breakdown.
WHEN THE HOB IS FIRST INSTALLED
Once the hob has been installed, it is important to remove any protective materials,
which were put on in the factory.
The manufacturer will not accept liability, should the above instructions
or any of the other safety instructions incorporated in this book be ignored.
Page 7
7
Operation
Hob burner control knobs
The symbols on the knobs mean:
= no gas supply
= maximum gas supply
= minimum gas supply
For easier lighting, proceed before
putting a pan on the pan support.
Lighting the burners
)
To light a burner, turn the relevant
knob anticlockwise to maximum position
() and push down the knob to ignite.
After lighting the flame, keep the knob
pushed down for about 5 seconds. This will
allow the "thermocouple" (Fig. 1 - D) to be
heated and the safety device to be
switched off, otherwise the gas supply
would be interrupted. Then, check the
flame is regular and adjust it as required.
If you cannot light the flame even after
several attempts, check the "cap" (Fig. 1 A) and “crown” (Fig. 1 - B) are in the
correct position.
In the absence of electricity, ignition
can occur without the electrical device; in
this case approach the burner with a flame,
push the relevant knob down and turn it
anti-clockwise until it reaches the
"maximum" position.
To switch off burners
)
To put the flame out, turn the knob to the
symbol ().
Take care when frying food in hot oil
or fat, as the overheated splashes
could easily ignite.
When switching on the mains, after
installation or a power cut, it is quite
normal for the spark generator to be
activated automatically.
Do not keep the control knob pressed
for more than 15 seconds.
If the burner does not light even after
15 seconds, release the control knob,
turn it the "off" position and wait for at
least one minute before trying to light
the burner again.
If the burner accidentally goes out,
turn the control knob to the "off"
position and wait for at least 1 minute
before trying to light the burner again.
A
B
D
C
Fig. 1
Triple crown burner
A
B
D
C
A - Burner capC - Ignition candle
B - Burner crown D - Thermocouple
Page 8
8
Once the hob has been installed, it is important to remove any protective materials,
which were put on in the factory.
Burnerminimummaximum
diameterdiameter
Triple crown180 mm280 mm
Semi-rapid
rear middle120 mm240 mm
rear right120 mm240 mm
front right120 mm220 mm
Auxiliary80 mm180 mm
As soon as a liquid starts boiling, turn down the flame so that it will barely keep the
liquid simmering.
Use only pans or pots with flat bottom.
If you use a saucepan which is smaller than the recommended size, the flame
will spread beyond the bottom of the vessel, causing the handle to overheat.
Carefully supervise cooking with fat or oil, since these types of foodstuff can result
in a fire, if over-heated.
The stainless steel can become tarnished if excessively heated. Therefore
prolonged cooking with potstones, earthenware pans or cast-iron plates is
inadvisable. Also, do not use aluminium foil to protect the top during use.
Make sure pots do not protrude over the edges of the cooktop and that they are
centrally positioned on the rings in order to obtain lower gas consumption.
Do not place unstable or deformed pots on the rings: they could tip over or spill
their contents, causing accidents.
Pots must not enter the control zone.
It is advisable to use cast iron recipients or steak plates only on the rear burners,
so as not to damage the electronic lighting components.
Using the Wok Stand
A wok stand is provided to enable you to
use a round bottomed wok on the hob.
The wok stand must only be used on the
triple crown burner, and should not be used
with any other type of wok or pan. When
fitting the wok stand, ensure the recesses
in the frame fit securely onto the bars of
the pan supports, as shown in figure.
Page 9
9
Mainteinance and Cleaning
Before any maintenance or cleaning can be carried out, you must DISCONNECT
the hob from the electricity supply.
The hob is best cleaned whilst it is still warm, as spillage can be removed more
easily than if it is left to cool.
This appliance cannot be cleaned with steam or with a steam cleaning machine.
The Hob Top
z Regularly wipe over the hob top using a soft cloth well wrung out in warm water to
which a little wasing up liquid has been added. Avoid the use of the following:
- household detergent and bleaches;
- impregnated pads unsuitable for non-stick saucepans;
- steel wool pads;
- bath/sink stain removers.
z Should the hob top become heavily soiled, the following products are recommended:
- For stainless steel hobs use a proprietary stainless steel cleaner.
- For other hobs use Hob Brite or Bar Keepers Friend.
z Do not leave acid or alkaline substances (e.g. vinegar, salt, lemon juice, etc.) on the
cooktop.
If scratches or cracks are noticed, disconnect the appliance from the electrical
supply to avoid the risk of electric shock and call your nearest Service Force
Centre.
The pan supports
To ensure a better cleaning, pan supports can be removed from the hob. Wash the pan
supports using hot soapy water. If necessary, a paste cleaner or a soap impregnated steelwool
pad can be used with caution.
The pan supports are not dishwasher proof;
they must be washed by hand. After cleaning,
be sure to wipe dry with a soft cloth. Take care
when drying them as the enamelling process
occasionally leaves rough edges. If necessary,
remove stubborn stains using a paste cleaner.
After cleaning, make sure that the pan
supports are correctly positioned.
When refitting the grate of the triple crown
burner, make sure to match the hollow part
of the grate with the reference located on
the plate fixed to the glass (Fig. 2).
Pay attention when placing the pan supports back on their position, in order to
avoid scratching the glass hob top.
Fig. 2
Page 10
10
The burners
z The burner caps and crowns can be removed for cleaning.
z Wash the burners taps and crowns using hot soapy water, and remove marks with a
mild paste cleaner. A well moistened soap impregnated steel wool pad can be used
with caution, if the marks are particularly difficult to remove.
z After cleaning, be sure to wipe dry with a soft cloth.
z Frequently wash the "caps" and the "crowns" (Fig 1 page 7 - A and B) with hot soapy
water, carefully taking away any built-up of food.
After a thorough cleaning, refit the crown in its correct position on the burner.
The Ignition electrode
The electric ignition is obtained through a ceramic electrode with a metal electrode
(Fig. 1 page 7- C). Keep these components very clean, to avoid difficult lighting, and check
that the burner crown holes (Fig. 1 page 7 - B) are not obstructed.
Page 11
11
Something Not Working?
If the hob is not working correctly, please carry out the following checks before contacting
your local Service Force Centre.
SYMPTOM
There is no spark when lighting the
gas.
SOLUTION
Check that the unit is plugged in and
the electrical supply is switched on.
Check that the RCCB has not tripped
(if fitted).
Check the mains fuse has not blown.
Check the burner cap and crown have
been replaced correctly, e.g. after
cleaning.
The gas ring burns unevenly.
Check the main jet is not blocked and
the burner crown is clear of food
particles.
Check the burner cap and crown have
been replaced correctly, e.g. after
cleaning.
If after all these checks, your hob still does not operate correctly, contact your local Service
Force Centre.
Please note that it will be necessary to provide proof of purchase for any in-guarantee
service calls.
In-guarantee customers should ensure that the above checks have been made as the
engineer will make a charge if the fault is not a mechanical or electrical breakdown.
Page 12
12
Technical data
Engineer technical data
OVERALL DIMENSIONSGlass cooktop models:
Width:740 mm
Depth:510 mm
Stainless steel models:
Width:745 mm
Depth:515 mm
CUT OUT DIMENSIONSWidth:560 mm
Depth:480 mm
SUPPLY CONNECTIONSGas:
R 1/2 inch (1/2 inch male) Rear right hand corner
Electric:
230 V~ 50 Hz supply, 3 core flexible cable with
non rewireable plug fitted with a 3 amp cartridge
fuse.
This hob must be installed in accordance with the Gas Safety (Installation and Use)
Regulations (Current Edition) and the IEE Wiring Regulations (Current Edition).
For appliances installed in the Republic of Ireland please refer to NSAI- Domestic Gas
Installation I.S. 813 Current Editions and the ETCI Rules for Electrical Installations.
Provision for Ventilation
Detailed recommendations are contained in the following British Standards Codes Of
Practice: B.S. 6172/ B.S. 5440, Par. 2 and B.S. 6891 Current Editions.
The hob should not be installed in a bed sitting room with a volume of less than 20 m3. If
it is installed in a room of volume less than 5 m3 an air vent of effective area of 100 cm2 is
required. If it is installed in a room of volume between 5 m3 and 10 m3 an air vent of
effective area of 50 cm2 is required, while if the volume exceeds 11 m3 no air vent is
required.
However, if the room has a door which opens directly to the outside no air vent is required
even if the volume is between 5 m3 and 11 m3.
If there are other fuel burning appliances in the same room, B.S. 5440 Part 2 Current
Edition, should be consulted to determine the requisite air vent requirements.
For appliances installed in the Republic of Ireland please refer to the NSAI- Domestic Gas
Installation I.S. 813 Current Editions Table Four.
Page 15
15
IMPORTANT
This hob must be installed by a competent person to the relevant Gas Standards.
Any gas installation must be carried out by a registered competent person.
Please, ensure that, once the hob is installed, it is easily accessible for the engineer in the
event of a breakdown.
The manufacturer will not accept
liability, should the above
instructions or any of the other
safety instructions incorporated in
this instruction booklet be ignored.
On the end of the shaft, which includes
the G 1/2" threaded elbow, adjustment
is fixed so that the washer is fitted
between the components as shown in
the diagram. Screw the parts together
without using excessive force.
A) End of shaft with nut
B) Washer
C) Elbow
Gas Connection
Connection to the gas supply should be with either rigid or semi-rigid pipe, i.e. steel or
copper.
The connection should be suitable for connecting to R 1/2 (1/2 BSP male thread).
When the final connection has been made, it is essential that a thorough leak test is
carried out on the hob and installation.
Ensure that the main connection pipe does not exert any strain on the hob.
It is important to install the elbow correctly, with the shoulder on the end of the
thread, fitted to the hob connecting pipe.
Failure to ensure the correct assembly will cause leakage of gas.
WARNING
Check to be sure that all connections to the unit are completely gas-tight; use a soap
solution to do this, never a flame.
Page 16
16
Location
The hob may be located in a kitchen, a
kitchen/diner or bed sitting room, but not
in a bathroom, shower room or garage.
Ensure that there is a minimum distance of
55 mm between the rear cut out edge and
the wall.
A minimum distance of 450 mm must be
left between the side edges of the cut out
and any adjacent cabinets or walls.
The minimum distance combustible material
can be fitted above the hob in line with the
edges of the hob is 400 mm.
If it is fitted below 400 mm a space of 50
mm must be allowed from the edges of the
hob.
The minimum distance combustible material
or a cooker hood can be fitted above the
hob is 650 mm.
For appliances installed in the Republic of
Ireland please refer to NSAI- Domestic Gas
Installation I.S 813 Current Edition Section 7- Permitted Locations of Appliance.
600
MIN.
Fig. 3
Page 17
Fitting the Hob into the Worktop
Carry out the building in of the hob as follows:
1) Remove the pan supports, the burners caps and
crowns and turn the hob upside down, taking
care the ignition candles are not damaged in
this operation.
2) Place the relevant sealing all around the glass
top edge, taking care that the sealings meet
without overlapping (Fig. 4).
3) Place the hob in the cut out, taking care of its
centring.
4) Fix the hob with the relevant fixing clamps,
supplied with the accessories bag (Fig. 5).
When the screws have been tightened, the excess seal
can be removed.
The edge of the hob forms a double seal which prevents
the ingress of liquids.
17
Fig. 4
a
a) sealing
Fig. 5
Page 18
18
Building In
Building over a cupboard or drawer
If the hob is to be installed above a cupboard or drawer it will be necessary to fit a heat
resistant board below the base of the hob on the underside of the work surface.
It is also recommended to carry out the electrical connection to the hob as shown in
diagrams 1 and 2.
Building over a kitchen unit
with door
Proper arrangements must be taken in designing
the furniture unit, in order to avoid any contact
with the bottom of the hob which can be heated
when it is operated. The recommended solution is
shown in diagram 3.
The panel fitted under the hob ("a") should be
easily removable to allow easy access if technical
assistance is needed. The space behind the kitchen
unit ("b") can be used for connections.
Dimensions are given in mm.
2
1
3
Page 19
19
Electrical Connections
Any electrical work required to install this hob should be carried out by a qualified
electrician or competent person, in accordance with the current regulations.
THIS HOB MUST BE EARTHED.
The manufacturer declines any liability should these safety measures not be observed.
This hob is designed to be connected to a 230 V 50 Hz AC electrical supply.
Before switching on, make sure the electricity supply voltage is the same as that indicated
on the hob rating plate. The rating plate is located on the bottom of the hob. A copy is
attached on the back cover of this book.
The hob is supplied with a 3 core flexible supply cord incorporating a 3 amp plug fitted. In
the event of having to change the fuse, a 3 amp ASTA approved (BS 1362) fuse must be
used.
Should the plug need to be replaced for any reason, the wires in the mains lead are
coloured in accordance with the following code:
Green and Yellow- Earth
Blue- Neutral
Brown- Live
1) Connect the green and yellow (earth) wire
)
Upon completion there must be no cut, or stray
strands of wire present and the cord clamp must be
secure over the outer sheath.
to the terminal in the plug which is
marked with the letter 'E' or the earth
symbol or coloured green and yellow.
2) Connect the blue (neutral) wire to the
terminal in the plug which is marked with
the letter 'N' or coloured black.
3) Connect the brown (live) wire to the
terminal in the plug which is marked with
the letter 'L' or coloured red.
A cut off plug inserted into a 13 amp socket is a serious safety (shock) hazard.
Ensure that the cut off plug is disposed of safely.
The replacement of electric cable must be carried out exclusively by the service force
centre or by personnel with similar competencies, in accordance with the current
regulations.
FO 0390
Page 20
20
Permanent Connection
In the case of a permanent connection, it is necessary that you install a double pole switch
between the hob and the electricity supply (mains), with a minimum gap of 3 mm between
the switch contacts and of a type suitable for the required load in compliance with the
current electric regulations.
The switch must not break the yellow and green earth cable at any point.
Ensure that the hob supply cord does not come into contact with surfaces with
temperatures higher than 50 deg. C.
Wiring diagram
Page 21
Fault Finding
21
Preliminary Electrical Systems Check
START
Isolate appliance
and carry out:
A: Earth Continuity
check.
NO
Has inlet fuse blown?
NO
Inlet wiring
faulty.
Rectify any
fault.
YES
Carry out:
C: Polarity check.
YES
PLUG (with cover removed)
Earth Wire
Green/Yellow
Neutral Wire
Blue
Carry out:
D: Resistance to
Earth check.
Electricity supply
should now be
satisfactory.
( )
FUSE
Brown
Brown
Blue
Blue
SOCKET
(face view)
( )
E
Green
Yellow
Green
Yellow
Isolate appliance and
carry out:
B: Insulation check.
Rectify any fault
including replacing
fuses as necessary.
N
L
Page 22
22
A. EARTH CONTINUITY CHECK
Appliance must be electrically disconnected - meter set on W (Ohms) x 1 scale and adjust
zero if necessary.
— Test leads from any appliance earth point to earth pin on plug. Resistance should
be less than 0.1 W (Ohm), check all earth wires for continuity and all contacts
clean and tight.
B. INSULATION CHECK
Appliance electrically disconnected, all switches ON.
a) meter set on W (Ohms) x 1 scale.
Test leads from L to N in appliance terminal block. If meter reads «0» then there
is a short circuit.
b) meter set on W (Ohm) x 100 scale.
Repeat test with leads from L to E. If meter reads less than × (infinity) there is
a fault.
NOTE - Should it be found that the fuse has failed but no fault is indicated - a detailed
continuity check (i.e. by disconnecting and checking each component) is required to trace
the faulty component.
It is possible that a fault could occur as a result of local burning/arcing but no fault could
be found under test. However a detailed visual inspection should reveal evidence of burning
around the fault.
Page 23
Ignition System / Gas Ignition
23
Ignitor does not spark
NO
Check plug top fuse and
replace if necessary
Check polarity and earth
continuity of supply point
Check earth continuity
of appliance
Check continuity from 'N' on the
mains connector block and "O" on
the ignitor unit
YES
Check gas supply at
burner
Light burner manually
Check by pass simmer
adjusted
Check position of the
electrode
Check continuity from the tip of
each electrode to the terminals 1
to 4 on the ignitor unit
Check fitting of
burners
Check continuity from 'L' on the
mains connector block and the
taps ignition switches
Check continuity from ignition
switches connector to ignitor unit
Check for breaks in the insulation
of the HT leads
Change the ignitor unit
Page 24
24
Commissioning
When the hob has been fully installed it will be necessary to check the minimum
flame setting. To do this, follow the procedure below.
1) Turn the gas tap to the MAX position and ignite.
)
2) Set the gas tap to the MIN flame position then turn the control knob from
MIN to MAX several times. If the flame is unstable or is extinguished follow
the procedure below.
Procedure:
1) Re-ignite the burner and set to
)
MIN.
2) Remove the control knob.
3) To adjust, use a thin bladed
screwdriver and turn the
adjustment screw (see diagram)
until the flame is steady and does
not extinguish, when the knob is
turned from MIN to MAX. Repeat
this procedure for all burners.
Minimum adjustment
screw
Pressure Testing
The pressure testing must becarried out on the burners.
Proceed as follows:
)
1) Remove the pan supports andthe burner caps and crowns.
2) Fit manometer tube over the injector.
3) Turn on the burner gas supply and ignite another burner supply.
The pressure reading should be nominally 20 mbar and must be between
17 mbar and 25 mbar.
4) Turn off the burner supplies.
Page 25
25
Conversion from Natural Gas to Liquid Gas
IMPORTANT
The replacement/conversion from natural gas to LPG should only be undertaken
by a competent person.
It is important to note that this model is designed for use with natural gas but can be
converted for use with butane or propane gas providing the correct injectors are fitted.
The gas rate is adjusted to suit.
Method
1) Ensure that the gas taps are in the 'OFF' position
)
2) Isolate the hob from the electricity supply
3) Remove all pan supports, burner caps, rings, crowns and control knobs.
4) With the aid of a 7mm box spanner the burner injectors can then be unscrewed
and replaced by the appropriate LPG injectors.
TO ADJUST THE GAS RATE
With the aid of a thin bladed screwdriver completely tighten down the by pass adjustment
screw. Upon completion stick the replacement rating plate on the under side of the hob.
Page 26
26
Guarantee/Customer Service
Standard guarantee conditions
We, AEG-Electrolux, undertake that if within 12 months of the date of the purchase
this AEG-Electrolux appliance or any part thereof is proved to be defective by reason
only of faulty workmanship or materials, we will, at our option repair or replace the same
FREE OF CHARGE for labour, materials or carriage on condition that:
•The appliance has been correctly installed and used only on the electricity or gas
supply stated on the rating plate.
•The appliance has been used for normal domestic purposes only, and in accordance
with the manufacturer’s instructions.
•The appliance has not been serviced, maintained, repaired, taken apart or tampered
with by any person not authorised by us.
•Electrolux Service Force Centre must undertake all service work under this
guarantee.
•Any appliance or defective part replaced shall become the Company’s property.
•This guarantee is in addition to your statutory and other legal rights.
Exclusions
•Damage or calls resulting from transportation, improper use or neglect, the
replacement of any light bulbs or removable parts of glass or plastic.
•Costs incurred for calls to put right an appliance which is improperly installed or
calls to appliances outside the United Kingdom.
•Appliances found to be in use within a commercial environment, plus those which
are subject to rental agreements.
•Products of Electrolux manufacturer that are not marketed by Electrolux.
Page 27
27
Service and Spare Parts
In the event of your appliance requiring service, or if you wish to purchase spare
parts, please contact your local Service Force Centre by telephoning
0870 5 929 929
Your telephone call will be automatically routed to the Service Force Centre covering
your postcode area.
For the address of your local Service Force Centre and further information about
Service Force, please visit the website at
www.serviceforce.co.uk
Before calling out an engineer, please ensure you have read the details under the
heading “Something not working”.
When you contact the Service Force Centre you will need to give the following
details:
1.Your name, address and postcode.
2.Your telephone number.
3. Clear concise details of the fault.
4. The model and Serial number of the appliance (found on the rating plate).
5.The purchase date.
Please note a valid purchase receipt or guarantee documentation is required for
in guarantee service calls.
Customer Care
For general enquiries concerning your Electrolux appliance, or for further
information on Electrolux products please contact our Customer Care Department
by letter or telephone at the address below or visit our website at
www.electrolux.co.uk
Customer Care Department
Electrolux Major Appliances
Addington Way
Luton
Bedfordshire, LU4 9QQ
Tel: 08705 350 350 (*)
(*) Calls may be recorded for training purposes
Page 28
28
European Guarantee
This appliance is guaranteed by Electrolux in each of the countries listed at the back of this user
manual, for the period specified in the appliance guarantee or otherwise by law. If you move
from one of these countries to another of the countries listed below the appliance guarantee
will move with you subject to the following qualifications:
• The appliance guarantee starts from the date you first purchased the appliance which will
be evidenced by production of a valid purchase document issued by the seller of the
appliance.
• The appliance guarantee is for the same period and to the same extent for labour and parts
as exists in your new country of residence for this particular model or range of appliances.
• The appliance guarantee is personal to the original purchaser of the appliance and cannot
be transferred to another user.
• The appliance is installed and used in accordance with instructions issued by Electrolux and
is only used within the home, i.e. is not used for commercial purposes.
• The appliance is installed in accordance with all relevant regulations in force within your
new country of residence.
The provisions of this European Guarantee do not affect any of the rights granted to you by
law.
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39712-5701 03/09 R.A Subject to change without notice
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