Adamatic BXC-4, BXC User Manual

Convection Ovens

Model BXC Smartbake

4-Tray & 10-Tray

Belshaw Bros., Inc.

1750 22nd Ave. S.

Seattle, WA 98144

Phone: [phone] • Fax: [phone]

Toll Free: 1-800-578-2547

E-mail: [e-mail]

http://www.belshaw.com

If you accept the machine from the shipping
company, you are, in effect, saying that the
machine is in good condition, and you must pay
for the machine. Belshaw cannot pay for
shipping damage, because the freight company
has accepted the machine from Belshaw in good
condition, and is responsible for its safe delivery.
For your protection, inspect the machine to see
that no parts are bent, scratched, or otherwise
damaged. If any damage has occurred in
shipping, file a freight claim with the shipping
company immediately.

WARNING

Keep this manual available at all times for

use.

EQUIPMENT RECORD

Please provide the information below when you correspond with us about your machine.

Purchased by _____________________________________________________________________

Installed by ______________________________________________________________________

Date of Installation ________________________________________________________________

Model number ___________________________________________________________________

Serial number

0206

MN-1881EN

Belshaw Bros., Inc.

1750 22nd Ave. S.

Seattle, WA 98144

Phone: [phone] • Fax: [phone]

Toll Free: 1-800-578-2547

E-mail: [e-mail] • http://www.belshaw.com

Contents

Sections

1 Installation 1

Unpacking the oven 1
Dimensions and Specifications 1
Installation 2
Initial Cleaning 2
Programming the control panel 3

2 Operation 5

Operating conditions 5
Operating using programmed settings 5

3 Cleaning and Maintenance 7

Daily cleaning 7
Weekly cleaning 7
Maintenance 8
Lubrication 8

4 Troubleshooting 10

Troubleshooting Fault Analysis 11

5 Diagrams 33

Limited Warranty Insert

Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

BXC Smartbake Oven MN-1881EN iii

Preface

The Belshaw BX Smartbake convection oven is a
computerized, compact, electric oven with a
capacity for either four or 10 trays. Each tray is
26” x 18”.

The convection oven is made of stainless steel
and is fitted with a removable tray rack, allowing
easy cleaning of its internal surfaces.

The 4-tray oven is designed to be stackable
without separate support, allowing the system to
grow with your business without taking up a
large area.

The 10-tray oven is equipped with an integral,
energy efficient steam system. A double glazed
door also helps to increase energy efficiency, and
the oven base is supplied with locking castors.

The high-speed fan and ring element provides
efficient air circulation, helping produce a range
of high-quality products.

To help ensure safe and efficient operation of the
oven, the operator must work safely at all times,
read this manual, and follow its instructions and
warnings. A thorough understanding of how to
install, maintain, and safely operate the
convection oven will help prevent production
delays and injuries.

• Electrical access panels must not be opened

unless the main supply to the oven is
isolated.

• Any chimneys or ducts fitted above the ovens

should be insulated.

• All connections must be made in accordance

with the regulations of the country where the
oven is installed.

• Do not touch the oven, its windows, or

immediate surroundings during or shortly
after use, as these surfaces may be hot.

• Use only Belshaw parts in this oven.

• Do not change the construction of this oven.

• The owner of the oven is legally obligated to

instruct staff using the oven in its operation
and in these safety regulations. The
instructions must stay in the oven’s working
area.

• This oven uses a steam generator. Hard

water must be properly treated before use.

To use the convection oven safely, heed the
following warnings and all other warnings that
appear in this manual.

• Use the oven only for baking bread,

confectionery, and savory products. Do not
use for any other items without consulting
Belshaw.

• All repairs and maintenance of electrical

units must be done by authorized electricians.

Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

iv MN-1881EN BXC Smartbake Oven

Installation 1

Unpacking the oven

1. Move the crate containing the oven to the

workstation.

2. Remove the machine from the shipping crate,

being careful not to lose, loosen or damage
any parts.

3. Remove all packing materials from the

machine.

4. Inspect the machine to see that no parts have

been damaged during shipping. If any
damage has occurred, file a freight claim
with the shipping company immediately.

IMPORTANT

Keep this manual available for future

reference.

Dimensions and Specifications

2618 4 tray oven 2618 10 tray oven

Height

Depth, door closed, including
handle

Width

Operational clearance*

21 inches 74 inches

44 inches 53.5 inches

33.5 inches 33.5 inches

2” back and sides, 10” top

2” back and sides, 10” top

Total power

Electric

Supply cable

Loading

Fan drive

Tray size

Tray capacity

Damper

Noise level

* Operational clearance is the amount of space required at the back, sides, and top of the oven to allow
adequate air circulation.

Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

BXC Smartbake Oven MN-1881EN 1

7. 5 kW 17 kW

208 V, 3-phase + N + E, 60Hz,
fused at 35A

6 feet of cable provided 6 feet of cable provided

7 kW concentric ring element

Direct to motor Direct to motor

26” x 18” 26” x 18”

4 5, 9, or 10

Butterfly type

Less than 85 dB Less than 85 dB

208 V, 3-phase +N + E, 60Hz,
fused at 58A

16 kW (2 - 8 kW concentric
ring elements)

Butterfly type

Water Supply

• The BX Smartbake oven is fitted with a

steam generator. In areas with hard water,
the water supply to the oven must be treated
with an appropriate protecting water
treatment device. It is the sole responsibility
of the customer to provide and maintain an
appropriate water treatment system.

• For stacked ovens, the water supply should

be shut off by closing the shut-off valves.
(See Figure 1-1)

• For non-stacked ovens, the water supply

should be shut off at the nearest shut-off
point.

The BX Smartbake oven needs the following for
the water supply:

• ¾” BSP female thread on the oven.

• 3 foot-long hose with ¾” B.S.P. female

fittings at both ends (included)

Initial Cleaning

Carefully wipe the interior of the oven and all
accessories with a clean cloth soaked in warm
soapy water and allow the oven to dry
completely.

IMPORTANT

When cleaning the inside of the 4-tray

oven, be careful not to damage the control

probe protruding from the upper corner of

the chamber’s rear wall.

• Inline backflow valve (customer must

provide and fit)

• 15-60 p.s.i. water pressure

Installation

The BX oven should be connected to a local
means of isolation.

• To stop the oven in an emergency, switch off

at the wall isolator.

NOTE

When stacking two BX4 ovens, you MUST

install the Stacking Kit (Part Number

M159-00-00100) between the ovens. Please

refer to Figure 5-1 in Section 5.

WARNING

Do not allow water to enter the control

panel or rear access panel.

Figure 1-1. Turning off the water supply.

Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

2 MN-1881EN BXC Smartbake Oven

Programming the control
panel

The BX Smartbake oven is capable of storing 99
preset bake settings. To program these settings
into the oven, follow these instructions.

1. Press the Stop button to get to the first screen
(see Figure 1-2).

Figure 1-4

4. Press button 1 for full bake set-up or button 4
for ½ bake set-up. All parameters for the
program can now be set.

5. The oven is capable of six different phases
per bake, and if fewer are required, the time
can be left at 0 to leave that phase
inoperative.

Figure 1-2

2. Press button 2 for the pass code screen (see
Figure 1-3).

Figure 1-3

3. Enter the pass code using the numbered
buttons (default is 111111). The following
screen will appear (see Figure 1-4).

• To move across the screen, press button

4.

• To move back, press button 1.

• To increase the value of the parameter,

press button 3.

• To decrease the value of the parameter,
press button 2.

6. Program Title: To set the program title,
press button 6 to go up the alphabet and
button 5 to go down the alphabet.

When all parameters are complete, press Stop
three times to save the setting. Repeat this
process for each program required.

Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

BXC Smartbake Oven MN-1881EN 3

Function of settings:

Note: The heating elements are off during the
Fan Dwell time.

Power Levels: Not used in current

configuration.

Temperature: The temperature the oven will

bake at for the specified phase. Can be set
from 122°F to 482°F (50°C to 250°C)

Bake Duration: The length of time in minutes

the oven will bake in the specified phase.
For example, Phase 1 set at 2 min., Phase 2
set at 4 min., and Phase 3 set at 10 min. has a
total bake time of 16 minutes.

Steam Duration: The length of time in seconds

that steam will be injected into the oven at
the beginning of the phase.

Note: Can be set from 0 to 20 seconds and
will only operate if the temperature is above
250°F (120°C).

Fan Cycles: The number of times the fan will

reverse rotation from clockwise to
counterclockwise and back.

Damper Delay: The amount of time in minutes

the damper will wait before opening during
one bake cycle.

Note:

• Can be set from 0 to 99.

• If this time is set higher than the total

bake time, the damper will not open.

• The damper will only open once during

a complete bake cycle and will close at
the end of the bake cycle.

Note: Can be set from 0 to 9. Do not set the
fan cycles number higher than 1 cycle per
minute of bake time.

Fan Dwell: The amount of time in seconds that

the fan will stay off during a rotation change.

Note: Can be set from 8 to 15.

Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

4 MN-1881EN BXC Smartbake Oven

Operation 2

Operating conditions

For the most efficient operation, the following
instructions must be followed. Failure to comply
with these guidelines may affect the warranty.

• The ambient temperature around the oven

must not exceed 115°F (40°C).

• The ventilation around the oven should be

enough to ensure that there is no
condensation on or around the oven from
steam.

• It is the customer’s responsibility to arrange

for adequate ventilation and operational
clearance at the back and sides of the oven to
allow circulation of air.

Running Pre-set programs

1. Connect water ensuring there are no leaks.

2. Connect the power to a suitable outlet.

3. Turn on the oven by pressing the green

button and the following screen will appear
(Figure 2-1):

4. Press Button 4 (which corresponds to the

“select product” option in Figure 2-1) and the
program list will appear (Figure 2-2). If the
oven has not been programmed, see the
section on programming on page 3.

Figure 2-2

5. Highlight the desired program by pressing

buttons 2, 3, 5, or 6 to scroll down, up, 10
down, or 10 up, respectively.

6. Start heating the oven by pressing button 4

for a ½ load bake or button 1 for a full load
bake. The following screen will appear
(Figure 2-3). To stop heating, press the
stop/Back button at any time.

Figure 2-1

Figure 2-3

Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

BXC Smartbake Oven MN-1881EN 5

WARNING

Stand clear of the oven door when opening

to avoid the hot steam and vapor. Hot

steam or vapor may cause severe burns.

WARNING

Always preheat the oven to required

temperature. Do not place product directly

into a cold oven.

7. When the oven is ready, the following screen

will appear (Figure 2-4). Load the product
and press the button corresponding to the
Start option (button 4).

Figure 2-5

9. Upon pressing the Stop button, the screen

will revert to the program screen (Figure 2-

2).

10. To bake in a preheated oven, select a new

program with keys 2 and 3. Then follow
instructions 6-8.

Figure 2-4

8. When the bake time is over, the buzzer will

sound and the screen will read “Bake Over”
(Figure 2-5). Press stop and remove the
product or press button 4 to extend the bake
time by two minutes. The Stop button may
be pressed at any time to stop the bake.

NOTE

During heating, button 1 can be pressed at

any time to check the settings. Press button

1 again or wait 10 seconds to return to the

previous screen.

NOTE

Until the oven is up to the target

temperature, the display will show

“Heating;” then the display will show
“Ready” and the oven will stay at the

target temperature until baking starts or

another program is selected.

Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

6 MN-1881EN BXC Smartbake Oven

Cleaning and Maintenance 3

4. Open the oven door and remove the internal

Daily Cleaning

1. Disconnect the oven from main power supply

and allow to cool completely before cleaning.

2. Use only approved chloride-free cleaning

fluid for daily cleaning.

3. Sweep any debris (after the oven has been

allowed to cool) onto removable oven trays
and remove for cleaning.

4. Brush down and wipe oven front, back, and

sides.

racking from the sides of the oven by lifting
and unlatching the racking. Wipe the interior
of the oven with a damp cloth.

5. On the BX-4, open the inner door glass by

removing two screws shown in Figure 3-1.
The glass is hinged to allow a more thorough
cleaning.

5. Carefully clean the oven with a damp cloth

that has been soaked in a solution of mild
detergent and hot water, being extra careful
around control switches. In the 4-tray oven,
be sure the control probe protruding from the
upper rear corner inside the oven is not
damaged (see page 9).

6. Do not let any liquid enter the control panel

or rear access panel.

7. Do not remove the rear paneling inside the

oven. This allows access to the fan
assembly, which is not safety interlocked and
could cause injury.

8. Dry completely.

Weekly Cleaning

1. Complete the daily cleaning.

2. Carefully clean off any burnt-on debris using

an appropriate oven cleaner, following the
manufacturer’s instructions. Do not allow
the oven cleaner to get in the control panel.

Figure 3-1. Removing the inner door glass

(BX-4 only).

6. Clean the glass with a suitable glass cleaner.

7. Wipe down the oven and clean the racking

with a damp cloth.

8. Reassemble all parts back in the oven after

cleaning.

3. Scrub the cabinet wheels (if fitted) with a

mild detergent and hot water, using a nylon
cleaning brush.

Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

BXC Smartbake Oven MN-1881EN 7

WARNING

In the 4-tray oven, do not damage the

control probe protruding from the upper

corner of the inside rear wall of the oven

chamber.

WARNING

Make sure water does not enter the control

panel or rear access panel.

WARNING

Do not remove the rear paneling inside the

oven. This allows access to the fan

assembly and could cause injury.

• If the steaming operation deteriorates, clean

the pipe aperture with a pin to remove any
build-up.

Lubrication

This machine does not require special
lubrication.

Maintenance

• Check for frayed or bare cables. The

machine must not be used if there are frayed
or bare cables.

• Follow cleaning instructions exactly.

• Check condition of the rubber door seal.

Repair or replace if necessary.

• If the light bulb burns out, use the following

instructions to replace it.

a. Disconnect the oven from the main power

supply and allow to cool.

b. Remove the glass front from the lamp

unit.

c. Remove the bulb by unscrewing

counterclockwise and replace with a new
bulb.

d. Refit the glass front.

e. Reconnect the oven to the main power

supply and test the lights.

Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

8 MN-1881EN BXC Smartbake Oven

Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

BXC Smartbake Oven MN-1881EN 9

Troubleshooting 4

The following pages contain troubleshooting/
fault analysis charts for the Classic convection
oven.

Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

10 MN-1881EN BXC Smartbake Oven

Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

BXC Smartbake Oven MN-1881EN 31

Diagrams 5

This section contains diagrams detailing the electrical components of the 4-tray and 10-tray BXC
convection ovens.

 Stacking Kit Arrangement, 5-1

4-tray BXC Oven (starts on page 35)

 Electrical Components, M189E25-01000

 PCB Connections, M158E25-21000

 PCB Outputs, M189E25-01100

 Power Circuit Diagram, M189E25-00100

 Control Circuit & 24V DC Power Supply, M189E25-00400

 Fan Motor Connections & Heating Element Wiring, M189E25-00500

10-tray BXC Oven (starts on page 41)

 Electrical Components, M150E25-55000

 Main Control Panel Layout, M150E25-20200

 PCB Connections, M150E25-51400

 PCB Outputs, M150E25-20400

 Interior Light & Power Supply Circuit, M150E25-20500

 Motor Power Circuit Diagram,

M150E25-20600

 Heating Power Circuit Diagram,

M150E25-20700

 Fan Motor Connections & Heating Element Wiring, M150E25-20300

Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

BXC Smartbake Oven MN-1881EN 33

Figure 5-1. Stacking Kit Arrangement for BX Ovens

Notes for Figure 5-1:

1. Position ovens in stacked arrangement locating the base projections of the top oven in the dimples in

the top of the lower oven.

2. Remove the rear covers of the ovens. Knock out the Blanking Plate in the damper tube of the upper

oven (fixed with silicone sealant)

3. Recover the knocked out Blanking Plate from the pre-installed flexible duct and discard safely.

4. Fit the end of the flexible ducting over the top damper tube of the lower oven and clamp with the

jubilee (worm drive) clip.

5. Replace the rear covers of the ovens.

Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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Belshaw Bros., Inc. • 1750 22nd Ave. S. • Seattle, WA 98144 • Phone [phone] • Fax [phone]

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US/Canada/Mexico Limited Warranty and Return Policy

Belshaw Brothers Inc. warrants parts of its manufacture and assembly of equipment to be free from
defects in workmanship and material which would result in product failure under normal use and
service. Belshaw’s entire liability under this Warranty is limited to either repairing or replacing at its
factory or; on user’s premises, at Belshaw’s option, any equipment or parts thereof, which shall be
determined by Belshaw to be defective. If necessary to return parts to the factory they must be shipped
transportation charges prepaid. This shall be purchaser’s sole and exclusive remedy.

Belshaw reserves the right to make changes in design; or add any improvement, at any time without
incurring any obligations to install, the same, on equipment previously sold.

This warranty is expressly in lieu of any and all other warranties express or implied, including:
implied warranties of merchantability and fitness for any particular purpose, and all other
obligations or liabilities what so ever on Belshaw’s part. All statutory or implied warranties,
other than title, are expressly nullified and excluded.

Belshaw neither assumes nor authorizes any person to assume for it any obligation or liability
in connection with the sale of Belshaw’s products or parts thereof.

Possession, use/or operation of equipment, or parts sold hereunder for any other than their designed
purpose, or use of equipment which is in poor repair, modified, improperly operated, or neglected is
done at the owner’s risk. Belshaw hereby disclaims any liability for these actions and shall not be liable
for defects in or for any damages or loss to the property sold which is attributable to such actions.

Under no circumstances shall Belshaw be liable for any indirect, special, incidental, or
consequential damages arising out of, or from the use of Belshaw’s product by buyer, it
assignees, employees, agents or customers.

Belshaw makes no express warranties except those contained in this Warranty concerning the product
sold hereunder. No modification or alteration of this Warranty shall be made except by Belshaw in
writing.

Warranty Period / Guidelines

This limited warranty shall extend for a period of one year from date of shipment and to the original
owner only. It covers parts (manufactured by Belshaw) and labor. This warranty covers only items sold
within the United States, Canada and Mexico. A pre-authorization must be obtained from Belshaw
before any warranty work is carried out, failure to do so may void the warranty of the product.

Limited Warranty

With respect to parts not manufactured by Belshaw, warranty coverage shall be limited to the original
part manufacturer’s warranty, or the Belshaw limited warranty, whichever is the lesser coverage period.
In no case will the warranty be in excess of 18 months after date of shipment of the equipment.

Replacement parts provided under the terms of this warranty are warranted for the remainder of the
original warranty period applicable to the product.

Belshaw Brothers Inc. 1750 22
Revised 04/04/2006 US/Canada/Mexico Limited Warranty Page 1

nd

Avenue S. Seattle, WA 98144-4590 Phone [phone] Fax: [phone]

Exclusions

This warranty excludes from its coverage and does not apply to: (a) solenoid and relay coils; (b) lamps;
(c) “O” rings; (d) belts; and (e) impellers. These items are excluded because (1) failure is usually due to
causes beyond our control; (2) it is not practical to accurately determine the failure cause; and (3) the
normal life of the parts is shorter than our warranty period.

Procedure for Return:

To speed up your credits for returned equipment, we have a return goods policy and procedure. Our
procedure starts with a phone call to [phone] or Service Department for a return authorization.
When contacting Service Dept. you should be ready to give:

• Customer name, address, phone number and individual’s name, Invoice number and date,
Model number and serial number, reason for return, i.e. credit, exchange, warranty, or repair.

Description of item and problem.

When we get this information we will issue you a Return of Goods Authorization Number (RGA). This
number must be marked clearly on the outside of the package. If the package is not clearly marked
with the RGA#, then the package will be returned unopened to the sender. The RGA# will be open for
30 days, if returnable goods have not been received within the 30 days, then RGA# will be voided.

Return goods must be:

• Returned freight prepaid, packaged securely and carefully so that in-transit damage cannot occur.

• Marked so the package contains the RGA# in the first line of the address line, “Attn: RGA#” (the

number being the number given you by the Belshaw service department.)

Please note the following:

• If the returned goods were sent to you due to our mistake, then we will pay all freight charges via
our choice of carrier.

• If the returned goods failed while in service and are still covered by warranty, they need to be
returned freight prepaid by you. We will then replace the goods at no charge.

• When returning parts for re-stock: our minimum re-stocking charge is 20% of original invoice
amount or $20 (whichever is greater), providing the equipment is in new, never-been-used
condition. Restocking charges may be increased above the minimum, depending on how much
rework the returned goods need. Final determination will be made after factory inspection of goods.

• No RGA# will be issued if the item in question was invoiced anytime prior to 180 days of the
request

Following these guidelines will help expedite the processing of your return.

Belshaw Brothers Inc. 1750 22
Revised 04/04/2006 US/Canada/Mexico Limited Warranty Page 2

nd

Avenue S. Seattle, WA 98144-4590 Phone [phone] Fax: [phone]