Acer Aspire X3400 User Manual

Acer

Aspire X3400/X5400

Service Guide

PRINTED IN TAIWAN

Revision History

Please refer to the table below for the updates made on this service guide.

Date Chapter Updates

Copyright © 2010 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.

iii

Disclaimer

The information in this guide is subject to change without notice.

Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential damages resulting from any defect in the software.

Acer is a registered trademark of Acer Corporation. Intel is a registered trademark of Intel Corporation. Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are trademarks of Intel Corporation. Other brand and product names are trademarks and/or registered trademarks of their respective holders.

Conventions

The following conventions are used in this manual:

SCREEN MESSAGES

NOTE Gives additional information related to the current topic.

WARNING Alerts you to any physical risk or system damage that might result from doing

CAUTION Gives precautionary measures to avoid possible hardware or software

IMPORTANT Reminds you to do specific actions relevant to the accomplishment of

Denotes actual messages that appear on screen.

or not doing specific actions.

problems.

procedures.

Service Guide Coverage

This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide. In such cases, please contact your regional offices or the responsible personnel/channel to provide you with further technical details.

FRU Information

Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

System Tour 1

Features 1 System Components 4

Front Panel 4 Rear Panel 6 Internal Components 8 System LED Indicators 9

System Utilities 11

CMOS Setup Utility 11

Entering CMOS setup 12 Navigating Through the Setup Utility 12 Setup Utility Menus 13

System Disassembly 27

Disassembly Requirements 27 Pre-disassembly Procedure 28 Main Unit Disassembly 29

Removing the Side Panel 31 Removing the Front Bezel 32 Removing the Heatsink Fan Assembly 34 Removing the Processor 35 Removing the Optical Drive 36 Removing the Hard Disk Drive 38 Removing the Power Supply 39 Removing the Memory Modules 41 Removing an Expansion Card 42 Removing the Front I/O and Card Reader Boards 44 Removing the Mainboard 47 Removing the Top Bezel 49

System Troubleshooting 51

Hardware Diagnostic Procedure 51 System Check Procedures 52

Power System Check 52 System External Inspection 52 System Internal Inspection 52

Checkpoints 53

Viewing BIOS checkpoints 53 Bootblock Initialization Code Checkpoints 53 Bootblock Recovery Code Checkpoints 54 POST Code Checkpoints 55 DIM Code Checkpoints 57

Beep Codes 58

Boot Block Beep Codes 58 POST BIOS Beep Codes 58

Error Messages 60

Memory 60 Boot 60 Storage Device 61 Virus Related 62 System Configuration 63

vii

CMOS 64 Miscellaneous 64 USB eModule Error Messages 65 SMBIOS eModule Error Messages 65 CPU eModule Error Messages 65

MPS Table (Multi-processor) eModule Error Messages 65 BIOS Recovery 66 Undetermined Problems 68

System Block Diagram and Board Layout 69

System Block Diagram 69 Board Layout 70

Mainboard 70

FRU (Field Replaceable Unit) List 73

Exploded Diagram 74 X3400 FRU List 76 X5400 FRU List 79

Technical Specifications 83

viii

Chapter 1

System Tour

Features

Below is a brief summary of the computer’s many features.

NOTE: The features listed in this section is for your reference only. The exact configuration of the system

depends on the model purchased.

Processor

 One AM2+ socket

 AMD Phenom II X4 805/810/820/900E/905E/910/925 processor

 AMD Phenom II X3 545/550/700E/705E/710/720/740 processor

Chipset

 nVIDIA GeForce 8200 (MCP78PV) chipset

Memory subsystem

 Four DDR3-667/800/1066/1333 MHz DIMM sockets

 Supports single channel or dual-channel memory mode

 Maximum of 8 GB supported

Media storage

 Super-Multi DVD drive

 BD Combo, BD-ROM, BD-RW drive

 SATA hard disk drive

Serial ATA controller

 Embedded SATA controllers

 Two SATA ports

 eSATA port

Audio

 HD audio codec ALC888S

 Five audio jacks

Networking

 Marvell 88E1116 Intel WG82567V Gigabit NIC

 One Gigabit Ethernet LAN port (RJ-45)

PCI I/O

 PCI Express x16 bus slot

 PCI Express x1 bus slot

Chapter 1 1

I/O ports

 Front

 Five USB 2.0 ports

 Headphone/speaker-out/line-out jack

 Microphone-in jack

 9-in-1 media card reader — CompactFlash® (Type I and II), CF+™ Microdrive, MultiMediaCard

(MMC), Reduced-Size MultiMediaCard (RS-MMC), Secure Digital™ (SD) Card, xD-Picture Card™, Memory Stick™, Memory Stick PRO™

 Rear

 PS/2 keyboard port

 PS/2 mouse port

 Five audio jacks

 HDMI port

 eSATA port

 Four USB 2.0 ports

 Gigabit LAN port

 VGA/monitor port

Operating system and software

 Operating system

 Windows 7 Home Premium x64

 Windows 7 Home Premium X86

 Windows 7 Home Basic X86,

 FreeDOS

 Linux LL95

 Applications

 Acer eRecovery Management

 Acrobat Reader

 Acrobat Flash Player

 Arcade Deluxe

 Cyberlink Power Director

 McAfee Internet Security

 MyWinLocker

 Microsoft Works

 Nero 9 Essentials

Power supply

 220-watts (115/230 V AC) PFC or non-PFC power supply

 Active PFC 220V for EMEA and China

 Non-PFC 110V and 220V with select switch.

 Active PFC 220V with Energy Star 5.0

Dimension and weight

 Dimension (LxWxH)

 X3400: 367.8 x 100 x 281.5 mm (with bezel)

 X5400: 367.8 x 100 x 281.5 mm (with bezel)

2 Chapter 1

 Weight (estimate)

 X3950:  8 kg

 X5950:  8 kg

Chapter 1 3

System Components

This section is a virtual tour of the system’s interior and exterior components.

Front Panel

X3400

No. Icon Component

3 Front I/O cover

4 Microphone-in jack

5 Headphone/Speaker-out/line-out jack

6 CF I/II (CompactFlash Type I/II) slot

7 Media card reader

8 Drive bay door eject button

9 Optical drive bay door

10 HDD activity indicator

11 Power button/power indicator

4 Chapter 1

USB 2.0 ports

Press to open drive bay door and access the optical drive.

X5400

No. Icon Component

3 Front I/O cover

4 Microphone-in jack

USB 2.0 ports

5 Headphone/Speaker-out/line-out jack

6 CF I/II (CompactFlash Type I/II) slot

7 Media card reader

8 Drive bay door eject button

Press to open drive bay door and access the optical drive.

9 Optical drive bay door

10 HDD activity indicator

11 Power button/power indicator

Chapter 1 5

Rear Panel

X3400

No. Icon Component

1 Audio in or side speaker jack

2 Center speaker/subwoofer jack

3 Gigabit LAN port (10/100/1000 Mbps)

4 USB 2.0 ports

5 Key hole

6 Lock slot

7 Power connector

8 Power supply (Photo shows PFC power supply)

9 PS2 mouse port

10 PS2 keyboard port

11 HDMI port

12 VGA monitor port

13 eSATA port

14 Rear speaker/surround out jack

15 Microphone/speaker-out/line-in jack

16 Line-out jack

17 Expansion slot (Photo shows graphics card and TV tuner card)

6 Chapter 1

X5400

No. Icon Component

1 Audio in or side speaker jack

2 Center speaker/subwoofer jack

3 Gigabit LAN port (10/100/1000 Mbps)

4 USB 2.0 ports

5 Key hole

6 Lock slot

7 Power connector

8 Power supply (Photo shows PFC power supply)

9 PS2 mouse port

10 PS2 keyboard port

11 HDMI port

12 VGA monitor port

13 eSATA port

14 Rear speaker/surround out jack

15 Microphone/speaker-out/line-in jack

16 Line-out jack

17 Expansion slot (Photo shows graphics card and TV tuner card)

Chapter 1 7

Internal Components

No. Component

1 Optical drive

2 Memory

3 Expansion card

4 Mainboard

5 Heatsink fan assembly

6 Power supply

8 Chapter 1

System LED Indicators

This section describes the different system LED indicators.

LED indicator Color LED status Description

Power Blue On S0/S1 state

Blue Blinking S3 state

— Off S4/S5 state

HDD activity Blue Blinking S0/S1 state

LAN activity Blue Blinking S0/S1 state

LAN port network speed LED (left)

LAN port network connection LED (right)

Amber On 1000 Mbps link network access

Green On 100 Mbps link network access

— Off 10 Mbps link network access

Green On Active network link

Blinking Ongoing network data activity

Off Off-line network

Chapter 1 9

10 Chapter 1

Chapter 2

System Utilities

CMOS Setup Utility

CMOS setup is a hardware configuration program built into the system ROM, called the complementary metaloxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions.

 When changing the system configuration settings

 When redefining the communication ports to prevent any conflicts

 When modifying the power management configuration

 When changing the password or making other changes to the security setup

 When a configuration error is detected by the system and you are prompted ("Run Setup"

message) to make changes to the CMOS setup

NOTE: If you repeatedly receive Run Setup messages, the battery may be bad. In this case, the system

cannot retain configuration values in CMOS. Ask a qualified technician for assistance.

CMOS setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM which allows configuration data to be retained when power is turned off.

Before you run the CMOS Setup Utility, make sure that you have saved all open files. The system reboots immediately after you close the Setup.

NOTE: CMOS Setup Utility will be simply referred to as “BIOS”, "Setup", or "Setup utility" in this guide.

The screenshots used in this guide display default system values. These values may not be the same those found in your system.

Chapter 2 11

Entering CMOS setup

1. Turn on the computer and the monitor.

If the computer is already turned on, close all open applications, then restart the computer.

2. During POST, press Delete.

If you fail to press Delete before POST is completed, you will need to restart the computer.

The Setup Main menu will be displayed showing the Setup’s menu bar. Use the left and right arrow keys to move between selections on the menu bar.

Navigating Through the Setup Utility

Use the following keys to move around the Setup utility.

 Left and Right arrow keys – Move between selections on the menu bar.

 Up and Down arrow keys – Move the cursor to the field you want.

 PgUp and PgDn keys – Move the cursor to the previous and next page of a multiple page menu.

 Home – Move the cursor to the first page of a multiple page menu.

 End – Move the cursor to the last page of a multiple page menu.

 + and - keys – Select a value for the currently selected field (only if it is user-configurable). Press

these keys repeatedly to display each possible entry, or the Enter key to choose from a pop-up menu.

NOTE: Grayed-out fields are not user-configurable.

 Enter key – Display a submenu screen.

NOTE: Availability of submenu screen is indicated by a (>).

 Esc – If you press this key:

 On one of the primary menu screens, the Exit menu displays.

 On a submenu screen, the previous screen displays.

 When you are making selections from a pop-up menu, closes the pop-up without making a

selection.

 F1 – Display the General Help panel.

 F9 – Press to load optimized default system values.

 F10 – Save changes made the Setup and close the utility.

12 Chapter 2

Setup Utility Menus

►

► Standard CMOS Features

► Advanced BIOS Features

► Advanced Chipset Features

► Integrated Peripherals

► Power Management Setup

Product Information ► PC Health Status

► Frequency/Voltage Control

► BIOS Security Features

Load Default Settings

Save & Exit Setup

Exit Without Saving

:Move Enter:Select

F1:General Help F9:Optimized Defaults

+ :Value//

- ESC Exit:

F10:Save

.-, ,.

The Setup Main menu includes the following main setup categories.

 Product Information

 Standard CMOS Features

 Advanced BIOS Features

 Advanced Chipset Features

 Integrated Peripherals

 Power Management Setup

 PC Health Status

 Frequency/Voltage Control

 BIOS Security Features

 Load Default Settings

 Save & Exit Setup

 Exit Without Saving

In the descriptive table following each of the menu screenshots, settings in boldface are the default and suggested settings.

Chapter 2 13

Product Information

Processor Type AMD Phenom(TM) II X4 810 Processor Processor Speed System Memory System Manufacturer Product Name System Serial Number System BIOS Version BIOS Release Date Asset Tag Number

:Move Enter:Select

F1:General Help F9:Optimized Defaults

+ :Value//- ESC Exit:

F10:Save

Help Item

:2.60GHz :1792MB :xxxxxxxx :xxxxxxxx : :P01-B0 :xxxxxxxxxx :

Product Information

The Product Information menu displays basic information about the system. These entries are for your reference only and are not user-configurable.

Parameter Description

Processor Type Type of processor installed on the system.

Processor Speed Speed of the processor installed on the system.

System Memory Total size of system memory installed on the system.

System Manufacturer Manufacturer of the system.

Product Name Product name of the system.

System Serial Number Serial number of the system.

System BIOS Version Version number of the BIOS setup utility.

BIOS Release Date Date when the BIOS setup utility was released

Asset Tag Number Asset tag number of this system.

14 Chapter 2

Standard CMOS Features

System Date System Time

► AHCI Port 1 ► AHCI Port 2 ► AHCI Port 3 ► AHCI Port 4

Halt on

:Move Enter:Select

F1:General Help F9:Optimized Defaults

+ :Value//- ESC Exit:

F10:Save

Help Item

[Thu 04/02/2010] [21:26:38]

[All, but keyboard]

[Hard Disk] [Not Detected] [Not Detected] [Not Detected]

Standard CMOS Features

Use [ENTER] , [TAB] or [SHIFT-TAB] to select a field.

Use [+] or [-] to configure system Date.

Parameter Description Option

System Date Set the date following the weekday-month-day-year format.

System Time Set the system time following the hour-minute-second format.

AHCI Port 1/2/3/4 Displays the status of auto detection of the AHCI device.

Halt On Determines whether the system will stop for an error during the POST. All, but keyboard

No Errors

All Errors

Chapter 2 15

Advanced BIOS Features

Quick Boot Quiet Boot 1st Boot device

► Hard Disk Drive Priority

2nd Boot device 3rd Boot device 4th Boot device

► Optical Disk Drive Priority ► Removable Device Priority ► Network Device Priority Bootup Num-Lock USB Beep Message

:Move Enter:Select

F1:General Help F9:Optimized Defaults

+ :Value//- ESC Exit:

F10:Save

Help Item

[Enabled]

[CD/DVD] [Removable Dev.] [Network]

[Disabled] [Hard Drive]

[On] [Disabled]

[Press Enter] [Press Enter] [Press Enter] [Press Enter]

Advanced BIOS Features

Allows BIOS to skip certain tests while booting. This will decrease the time needed to boot the system.

Parameter Description Option

Quick Boot Allows you to decrease the time it takes to boot the computer by shortening

or skipping certain standard booting process.

Quiet Boot When enabled, the BIOS splash screen displays during startup.

When disabled, the diagnostic screen displays during startup.

1st/2nd/3rd/4th Boot Device Specifies the boot order from the available devices. Hard Disk

Hard Disk Drive Priority Press Enter to access the Hard Disk Drive Priority submenu and specify the boot device

priority sequence from available hard drives.

Optical Disk Drive Priority Press Enter to access the Optical Disk Drive Priority submenu and specify the boot device

priority sequence from available CD/DVD drives.

Removable Device Priority Press Enter to access the Removable Device Priority submenu and specify the boot device

priority sequence from available removable drives.

Network Device Priority Press Enter to access the Network Device Priority submenu and specify the boot sequence

from available network devices.

Bootup Num-Lock Selects power on state for Num Lock. On

USB Beep Message Enables or disables BIOS to display error beeps or messages during USB

device enumeration.

Enabled

Disabled

Enabled

Disabled

CD/DVD

Removable Dev.

LAN

Off

Disabled

Enabled

16 Chapter 2

Advanced Chipset Features

AMD Cool’n’Quiet AMD-V

Current UMA Size

Memory Hole Remapping Hybrid SLI Primary Video UMA Frame Buffer Size

:Move Enter:Select

F1:General Help F9:Optimized Defaults

+ :Value//- ESC Exit:

F10:Save

Help Item

[Enabled] [Enabled] [Enabled] [Disabled] [Auto] [Auto] [256MB]

Advanced Chipset Features

Enable/disable the generation of ACPI_PPC, _PPS, and _PCT objects.

Options

Parameter Description Option

AMD Cool’n’Quiet Enables or disables the generation of ACPI_PPC, PPS, and PCT objects. Enabled

Disabled

AMD-V Enables or disables the AMD Virtualization Technology (VT) availability. Enabled

Disabled

Memory Hole Remapping Enables or disables remapping of overlapped PCI memory above the total

physical memory.

Hybrid SLI Enables or disables the Hybrid SLI Technology. Enabled

Primary Video Select a graphic controller as a primary boot device. Auto

UMA Frame Buffer Size Select the amount of system memory used by the Intel graphics device. Auto

Current UMA Size Select a video memory size. 256 MB

Enabled

Disabled

PCIE

Onboard VGA

32 MB

64 MB

128 MB

Disabled

128 MB

Maximum

Chapter 2 17

Integrated Peripherals

Onboard SATA Controller Onboard SATA Mode Onboard USB Controller Legacy USB Support USB Storage Emulation Onboard Graphics Controller Onboard Audio Controller Onboard LAN Controller Onboard LAN Option ROM Onboard 1394 Controller

:Move Enter:Select

F1:General Help F9:Optimized Defaults

+ :Value//- ESC Exit:

F10:Save

Help Item

[Enabled] [AHCI] [Enabled] [Enabled] [Auto] [Enabled] [Enabled] [Enabled] [Disabled] [Enabled]

Integrated Peripherals

Enabled Disabled

Options

Parameter Description Option

Onboard SATA Controller Enables or disables the onboard SATA controller. Enabled

Disabled

Onboard SATA Mode Select an operating mode for the onboard SATA. AHCI

Native IDE

Onboard USB Controller Enables or disables the onboard USB controller. Enabled

Disabled

Legacy USB Support Enables or disables support for legacy USB devices. Enabled

Disabled

USB Storage Emulation When set to Auto, USB devices less than 2 GB will be emulated as

Floppy and remaining as HDD. Forced HDD option can be used to force a HDD formatted drive to boot as FDD.

Onboard Graphics

Enables or disables the onboard graphics controller. Enabled

Controller

Onboard Audio Controller Enabled or disables the onboard audio controller. Enabled

Onboard LAN Controller Enables or disables the onboard LAN controller. Enabled

Onboard LAN Option ROM Enables or disables the load of embedded option ROM for onboard

network controller.

Onboard 1394 Controller Enables or disables the onboard 1394 controller. Enabled

Auto

Floppy

Hard Disk

Disabled

Enabled

Disabled

18 Chapter 2

Power Management Setup

ACPI Aware O/S ACPI Suspend Mode Power On by RTC Alarm Power On by PCIE Devices Power On by Onboard LAN Wake Up by PS/2 KB/Mouse Wake Up by USB KB/Mouse Restore On AC Power Loss

:Move Enter:Select

F1:General Help F9:Optimized Defaults

+ :Value//- ESC Exit:

F10:Save

Help Item

[Yes] [S3 (STR)] [Disabled] [Disabled] [Disabled] [Enabled] [Enabled] [Last State]

Power Management Setup

Include ACPI APIC table pointer to RSDT pointer list.

Parameter Description Option

ACPI Aware O/S Enables or disables the Advanced Configuration and Power

Management (ACPI) function.

ACPI Suspend Mode Select an ACPI state. S3 (STR)

Power On by RTC Alarm Enables or disables real time clock (RTC) to generate a wake event. Enabled

Power On by PCIE Devices Enables or disables to wake up the system from a power saving mode

through an event on PCI Express device.

Power On by Onboard LAN Enables or disables an onboard LAN controller to generate a wake

event.

Wake Up by PS/2 KB/Mouse Enables or disables to wake up the system from a power saving mode

using a PS2 keyboard or mouse.

Wake Up by USB KB/Mouse Enables or disables to wake up the system from a power saving mode

using a USB keyboard or mouse.

Restore On AC Power Loss Enables or disables the system to reboot after a power failure or

interrupt occurs.

Yes

Disabled

S1 (POS)

Disabled

Enabled

Disabled

Enabled

Disabled

Enabled

Disabled

Enabled

Disabled

Power Off

Power On

Last State

Chapter 2 19

PC Health Status

CPU Temperature System Temperature CPU Fan Speed System Fan Speed CPU Core +1.1V +3.30V +5.00V +12.0V 5VSB VBAT Smart Fan

:Move Enter:Select

F1:General Help F9:Optimized Defaults

+ :Value//- ESC Exit:

F10:Save

Help Item

:49 C/120 F

:38 C/100 F :1021 RPM :N/A :1.312 V :1.104 V :3.360 V :5.053 V :11.904 V :5.134 V :3.136 V

[Enabled]

PC Health Status

Fan confiruration mode setting

Parameter Description Option

Smart Fan Enables or disables the smart system fan control function. Enabled

Disabled

20 Chapter 2

Frequency/Voltage Control

Spread Spectrum

:Move Enter:Select

F1:General Help F9:Optimized Defaults

+ :Value//- ESC Exit:

F10:Save

Help Item

[Enabled]

Frequency/Voltage Control

Disabled Enabled

Options

Parameter Description Option

Spread Spectrum Enables or disables the reduction of the mainboard’s EMI.

Note: Remember to disable the Spread Spectrum feature if you are overclocking. A slight jitter can introduce a temporary boost in clock speed causing the overclocked processor to lock up.

Enabled

Disabled

Chapter 2 21

+ 67 hidden pages

Acer Aspire X3400 User Manual

Table of Contents

System Tour

Features

System Components

Front Panel

Rear Panel

Internal Components

System LED Indicators

System Utilities

CMOS Setup Utility

Entering CMOS setup

Navigating Through the Setup Utility

Setup Utility Menus