The information in this guide is subject to change without notice.
Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the
contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular
purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is". Should the
programs prove defective following their purchase, the buyer (and not Acer Incorporated, its distributor, or its
dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential
damages resulting from any defect in the software.
Acer is a registered trademark of Acer Corporation.
Intel is a registered trademark of Intel Corporation.
Pentium Dual-Core, Celeron Dual-Core, Core 2 Duo, Core 2 Quad, Celeron, and combinations thereof, are
trademarks of Intel Corporation.
Other brand and product names are trademarks and/or registered trademarks of their respective holders.
iv
Conventions
The following conventions are used in this manual:
SCREEN
MESSAGES
NOTEGives additional information related to the current topic.
WARNINGAlerts you to any physical risk or system damage that might result from doing
CAUTIONGives precautionary measures to avoid possible hardware or software
IMPORTANTReminds you to do specific actions relevant to the accomplishment of
Denotes actual messages that appear on screen.
or not doing specific actions.
problems.
procedures.
v
Service Guide Coverage
This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION
decided for Acer's "global" product offering. To better fit local market requirements and enhance product
competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on
card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic
service guide. In such cases, please contact your regional offices or the responsible personnel/channel to
provide you with further technical details.
FRU Information
Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available
on your regional web or channel. If, for whatever reason, a part number change is made, it will not be noted in
the printed Service Guide. For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a
DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the
list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
vi
Table of Contents
System Tour 1
Features 1
System Components 3
Front Panel 3
Rear Panel 5
Internal Components 6
System LED Indicators 7
System Utilities 9
CMOS Setup Utility 9
Entering CMOS setup 10
Navigating Through the Setup Utility 10
Setup Utility Menus 11
BIOS Recovery 25
System Disassembly 27
Disassembly Requirements 27
Pre-disassembly Procedure 28
Main Unit Disassembly 29
Removing the Side Panel 30
Removing the Front Bezel 31
Removing the Heat Sink Fan Assembly 32
Removing the Processor 33
Removing the Optical Drive 34
Removing the Hard Disk Drive 37
Removing the Power Supply 38
Removing the Memory Modules 40
Removing the TV Tuner Card 41
Removing the VGA Card 42
Removing the Front I/O and Card Reader Boards 44
Removing the Mainboard 47
System Troubleshooting 49
Hardware Diagnostic Procedure 49
System Check Procedures 50
Power System Check 50
System External Inspection 50
System Internal Inspection 50
Memory 58
Boot58
Storage Device 59
Virus Related 60
vii
System Configuration 61
CMOS 62
Miscellaneous 62
USB eModule Error Messages 63
SMBIOS eModule Error Messages 63
CPU eModule Error Messages 63
MPS Table (Multi-processor) eModule Error Messages 63
Online Support Information 64
System Block Diagram and Board Layout 65
System Block Diagram 65
Board Layout 66
Mainboard 66
System Jumper 68
FRU (Field Replaceable Unit) List 69
X3300/X5300 Exploded Diagram 70
X3300 FRU List 72
X5300 FRU List 82
Technical Specifications 93
viii
Chapter 1
System Tour
Features
Below is a brief summary of the computer’s many feature:
NOTE: The features listed in this section is for your reference only. The exact configuration of the system
depends on the model purchased.
Processor
AMD Phenom II X4 925/910/810/805 processor
AMD Phenom II X3 720/710 processor
Chipset
nVIDIA GeForce 8200 (MCP78PV) chipset
Memory subsystem
Supports up to four 240-pin DDR3-1066/1333 MHz DIMM sockets
Supports single channel or dual-channel memory mode
Media storage
DVD-ROM SATA drive
Combo SATA drive
Blu-ray disc rewriter
Super-Multi SATA DVD drive
160/320/640 GB or 1 TB SATA hard disk drive
Serial ATA controller
Embedded SATA controllers
Two SATA ports
eSATA port
Audio
HD audio codec ALC888S-VC HD codec 7.1
Networking
Marvell 88E1116 Intel WG82567V Gigabit NIC
One Gigabit Ethernet LAN port (RJ-45)
PCI I/O
One PCI Express x16 bus slot
One PCI Express x1 bus slot
Chapter 11
I/O ports
Front
Five USB 2.0 ports
2 HD audio jacks
14-in-1 card reader ( SD, MMC, Mini-SD, Micro-SD (T-flash), RS-MMC, Mobile -MMC, MMC-
Rear
PS/2 keyboard port
PS/2 mouse port
Microphone jack
Headphone/analog speakers jack or front speakers jack
Center speaker/subwoofer jack
Surround L/R speaker jack
Audio inside speaker jack or side speaker jack
S/PDIF port
HDMI port
eSATA port
Four USB 2.0 ports
Gigabit LAN port
VGA/monitor port
micro, MS, MS-PRO, MS Duo, MS-PRO Due, Micro-MS(M2), xD type M and Type H card, CF type
I and II, Microdrive)
Operating system and software
Operating system options:
Genuine Windows Vista
Genuine Windows Vista Home Premium (32/64-bit)
Applications
Acer Empowering Technology (Acer eRecovery Management)
Acer Arcade Live
McAfee Internet Security Suite 2008 Trial version
NTI MediaMaker
®
Ultimate (32/64-bit)
System BIOS
SPI Flash ROM
Power supply
220-watts (115/230 Vac) power supply
Active PFC 220V for EMEA and China
Non-PFC 110V and 220V with select switch.
Active PFC 220V with Energy Star 5.0
Dimension and weight
Dimension (LxWxH)
X3300: 352 x 270.8 x 105.8 mm (with bezel)
X5300: 397 x 265 x 100 mm (with bezel)
Weight (estimate): 5.6 kg (MVB SKU)
2Chapter 1
System Components
This section is a virtual tour of the system’s interior and exterior componen ts.
Front Panel
X3300
No.IconComponent
1HDD activity indicator
2Optical drive bay door
3Drive bay door eject button
Press to open drive bay door and access the optical drive.
4Media card reader
5USB 2.0 ports
6Headphone/Speaker-out/line-out jack
7Front I/O cover
8Microphone-in jack
9CF I/II (CompactFlash Type I/II) slot
10IEEE 1394 port (4-pin)
1 1USB 2.0 port
12Power button/power indicator
Chapter 13
X5300
No.IconComponent
1Power button/power indicator
2Optical drive bay door
3Front I/O cover open/close icon
Press beneath the icon (on the cover) to open the front I/O
cover. To close the door, flip the cover back into place, then
press the cover, beneath the icon.
4Media card reader
5USB 2.0 ports
6Headphone/Speaker-out/line-out jack
7Front I/O cover
8Microphone-in jack
9CF I/II (CompactFlash Type I/II) slot
10IEEE 1394 port (4-pin)
1 1USB 2.0 port
12Drive bay door eject button
Press to open drive bay door and access the optical drive.
4Chapter 1
Rear Panel
No.IconComponent
1Expansion slot (Photo shows graphics card and TV tuner card)
2Line-out jack
This section describes the different system LED indicators.
LED indicator ColorLED statusDescription
Power GreenOnThe system has AC power and is powered on.
GreenBlinkingThe system is in standby mode.
—OffSystem is not powered on.
HDD activityGreenOnHDD is installed and functioning correctly.
GreenBlinkingOngoing HDD activity.
LAN port
network speed
LED (left)
LAN port
network
connection LED
(right)
Green/
Amber
AmberOnHDD failure
AmberOnGbE link network access
GreenOn100 Mbps link network access
—Off10 Mbps link network access
GreenOnActive network link
FlashingHDD is rebuilding data.
BlinkingOngoing network data activity
OffOff-line network
Chapter 17
8Chapter 1
Chapter 2
System Utilities
CMOS Setup Utility
CMOS setup is a hardware configuration program built into the system ROM, called the complementary metaloxide semiconductor (CMOS) Setup Utility. Since most systems are already properly configured and
optimized, there is no need to run this utility. You will need to run this utility under the following conditions.
When changing the system configuration settings
When redefining the communication ports to prevent any conflicts
When modifying the power management configuration
When changing the password or making other changes to the security setup
When a configuration error is detected by the system and you are prompted ("Run Setup"
message) to make changes to the CMOS setup
NOTE: If you repeatedly receive Run Setup messages, the battery may be bad. In this case, the system
cannot retain configuration values in CMOS. Ask a qualified technician for assistance.
CMOS setup loads the configuration values in a battery-backed nonvolatile memory called CMOS RAM. This
memory area is not part of the system RAM which allows configuration data to be retained when power is
turned off.
Before you run the CMOS Setup Utility, make sure that you have saved all open files. The system reboots
immediately after you close the Setup.
NOTE: CMOS Setup Utility will be simply referred to as “BIOS”, "Setup", or "Setup utility" in this guide.
The screenshots used in this guide display default system values. These values may not be the same
those found in your system.
Chapter 29
Entering CMOS setup
1.Turn on the computer and the monitor.
If the computer is already turned on, close all open applications, then restart the computer.
2.During POST, press Delete.
If you fail to press Delete before POST is completed, you will need to restart the computer.
The Setup Main menu will be displayed showing the Setup’s menu bar. Use the left and right arrow keys
to move between selections on the menu bar.
Navigating Through the Setup Utility
Use the following keys to move around the Setup utility.
Left and Right arrow keys – Move between selections on the menu bar.
Up and Down arrow keys – Move the cursor to the field you want.
PgUp and PgDn keys– Move the cursor to the previous and next page of a multiple page menu.
Home – Move the cursor to the first page of a multiple page menu.
End – Move the cursor to the last page of a multiple page menu.
+ and - keys – Select a value for the currently selected field (only if it is user-confi g u rab l e ). Press
these keys repeatedly to display each possible entry, or the Enter key to choose from a pop-up
menu.
NOTE: Grayed-out fields are not user-configurable.
Enter key – Display a submenu screen.
NOTE: Availability of submenu screen is indicated by a (>).
Esc – If you press this key:
On one of the primary menu screens, the Exit menu displays.
On a submenu screen, the previous screen displays.
When you are making selections from a pop- up menu, closes the pop-up without making a
selection.
F1 – Display the General Help panel.
F9 – Press to load optimized default system values.
F10 – Save changes made the Setup and close the utility.
10Chapter 2
Setup Utility Menus
CMOS Setup Utility - Copyright (C) 1985-2005, American Megatrends, Inc.
►
► Standard CMOS Features
► Advanced BIOS Features
► Advanced Chipset Features
► Integrated Peripherals
► Power Management Setup
Product Information► PC Health Status
► Frequency/Voltage Control
► BIOS Security Features
Load Default Settings
Save & Exit Setup
Exit Without Saving
:MoveEnter:Select
F1:General HelpF9:Optimized Defaults
+ :Value//
-ESC Exit:
F10:Save
v02 66(C)Copyright 1985 2009 American Megatrends Inc
.-, ,.
The Setup Main menu includes the following main setup categories.
Product Information
Standard CMOS Features
Advanced BIOS Features
Advanced Chipset Features
Integrated Peripherals
Power Management Setup
PC Health Status
Frequency/Voltage Control
BIOS Security Features
Load Default Settings
Save & Exit Setup
Exit Without Saving
In the descriptive table followi n g ea ch of th e me nu s cre en sh ots, settings in boldface are the default and
suggested settings.
Chapter 211
Product Information
Processor Type
AMD Phenom(TM) II X3 720 Processor
Processor Speed
System Memory
System Manufacture
Product Name
System Serial Number
System BIOS Version
BIOS Release Date
Asset Tag Number
CMOS Setup Utility - Copyright (C) 1985-2005, American Megatrends, Inc.
Product Information
The Product Information menu displays basic information about the system. These entries are for your
reference only and are not user-configurable.
ParameterDescription
Processor TypeType of processor installed on the system.
Processor SpeedSpeed of the processor installed on the system.
System MemoryTotal size of system memory installed on the system.
System ManufacturerName of the manufacturer of this system.
Product NameProduct name of the system.
System Serial NumberSerial number of the system.
System BIOS VersionVersion number of the BIOS setup utility.
BIOS Release DateDate when the BIOS setup utility was released
Asset Tag NumberAsset tag number of this system.
12Chapter 2
Standard CMOS Features
System Date
System Time
► AHCI Port 1
► AHCI Port 2
► AHCI Port 3
► AHCI Port 4
CMOS Setup Utility - Copyright (C) 1985-2005, American Megatrends, Inc.
Standard CMOS Features
Use [ENTER] , [TAB]
or [SHIFT-TAB] to
select a field.
Use [+] or [-] to
configure system Date.
ParameterDescriptionOption
System DateSet the date following the weekday-month-day-year format.
System TimeSet the system time following the hour-minute-second format.
AHCI Port 0/1/2/3Displays the status of auto detection of the AHCI device.
Halt OnDetermines whether the system will stop for an error during the POST. All, but keyboard
No Errors
All Errors
Chapter 213
Advanced BIOS Features
Quick Boot
Quiet Boot
1st Boot device
► Hard Disk Drive Priority
2nd Boot device
3rd Boot device
4th Boot device
► Optical Disk Drive Priority
► Removable Device Priority
► Network Device Priority
Bootup Num-Lock
USB Beep Message
CMOS Setup Utility - Copyright (C) 1985-2005, American Megatrends, Inc.
Advanced Chipset Features
Enable/disable the generation
of ACPI_PPC, _PPS, and
_PCT objects.
Options
ParameterDescriptionOption
AMD Cool’n’QuietWhen enabled, the AMD Cool’n’Quiet driver dynamically adjust the CPU
AMD-VEnables or disables the AMD Virtualization Technology (VT) availability. Enabled
Memory Hole RemappingEnables or disables remapping of overlapped PCI memory above the total
Hybrid SLIEnables or disables the Hybrid SLI Technology. Enabled
Primary VideoSelect a graphic controller as a primary boot device. Auto
UMA Frame Buffer SizeSelect the amount of system memory used by the Intel graphics device.Auto
Current UMA SizeSelect a video memory size. 256 MB
clock and VIA to reduce heat output from your computer and its power
consumption.
physical memory.
Enabled
Disabled
Disabled
Enabled
Disabled
Disabled
PCIE
Onboard VGA
32 MB
64 MB
128 MB
Disabled
128 MB
Maximum
Chapter 215
Integrated Peripherals
Onboard SATA Controller
Onboard SATA Mode
Onboard USB Controller
Legacy USB Support
USB Storage Emulation
Onboard Graphics Controller
Onboard Audio Controller
Onboard LAN Controller
Onboard LAN Option ROM
Onboard 1394 Controller
CMOS Setup Utility - Copyright (C) 1985-2005, American Megatrends, Inc.
Integrated Peripherals
Enabled
Disabled
Options
ParameterDescriptionOption
Onboard SATA ControllerEnables or disables the onboard SATA controller. Enabled
Onboard SATA ModeSelect an operating mode for the onboard SATA. AHCI
Onboard USB ControllerEnables or disables the onboard USB controller. Enabled
Legacy USB SupportEnables or disables support for legacy USB devices. Enabled
USB Storage EmulationWhen set to Auto, USB devices less than 2 GB will be emulated as
Onboard Graphics
Controller
Onboard Audio ControllerEnabled or disables the onboard audio controller. Enabled
Onboard LAN ControllerEnables or disables the onboard LAN controller.Enabled
Onboard LAN Option ROMEnables or disables the load of embedded option ROM for onboard
Onboard 1394 ControllerEnables or disables the onboard 1394 controller. Enabled
Floppy and remaining as HDD. Forced HDD option can be used to
force a HDD formatted drive to boot as FDD.
Enables or disables the onboard graphics controller. Enabled
network controller.
Disabled
Native IDE
Disabled
Disabled
Auto
Floppy
Hard Disk
Disabled
Disabled
Disabled
Enabled
Disabled
Disabled
16Chapter 2
Power Management Setup
ACPI Aware O/S
ACPI Suspend mode
Power On by RTC Alarm
Power On by PCIE Devices
Power On by Onboard LAN
Wake Up by PS/2 KB/Mouse
Wake Up by USB KB/Mouse
Restore On AC Power Loss
CMOS Setup Utility - Copyright (C) 1985-2005, American Megatrends, Inc.
Power Management Setup
Include ACPI APIC
table pointer to
RSDT pointer list.
ParameterDescriptionOption
ACPI Aware O/SEnables or disables the Advanced Configuration and Power
Management (ACPI) function.
ACPI Suspend ModeSelect an ACPI state. S3 (STR)
Power On by RTC AlarmEnables or disables real time clock (RTC) to generate a wake event.Enabled
Power On by PCIE DevicesEnables or disables to wake up the system from a power saving mode
through an event on PCI Express device.
Power On by Onboard LANEnables or disables an onboard LAN controller to generate a wake
event.
Wake Up by PS/2 KB/Mouse Enables or disables to wake up the system from a power saving mode
using a PS2 keyboard or mouse.
Wake Up by USB KB/Mouse Enables or disables to wake up the system from a power saving mode
using a USB keyboard or mouse.
Restore On AC Power LossEnables or disables the system to reboot after a power failure or
interrupt occurs.
Yes
Disabled
S1 (POS)
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Enabled
Disabled
Power Off
Power On
Last State
Chapter 217
PC Health Status
CPU Temperature (PECI Mode)
System Temperature
CPU Fan Speed
CPU Core
+1.1V
+3.30V
+5.00V
+12.0V
5VSB
VBAT
Smart Fan
:MoveEnter:Select
F1:General HelpF9:Optimized Defaults
+ :Value//-ESC Exit:
F10:Save
Help Item
:-128 C/-262 F
oo
:-128 C/-262 F
:4383 RPM
:1.248 V
:1.120 V
:3.328 V
:5.053 V
:11.840 V
:5.080 V
:3.136 V
[Enabled]
oo
CMOS Setup Utility - Copyright (C) 1985-2005, American Megatrends, Inc.
PC Health Status
Fan confiruration
mode setting
ParameterDescriptionOption
Smart FANEnables or disables the smart system fan control function. Enabled
Disabled
18Chapter 2
Frequency/Voltage Control
Spread Spectrum
:MoveEnter:Select
F1:General HelpF9:Optimized Defaults
+ :Value//-ESC Exit:
F10:Save
Help Item
[Enabled]
CMOS Setup Utility - Copyright (C) 1985-2005, American Megatrends, Inc.
Frequency/Voltage Control
Disabled
Enabled
Options
ParameterDescriptionOption
Spread Spectrum Enables or disables the reduction of the mainboard’s EMI.
Note: Remember to disable the Spread Spectrum feature if you are
overclocking. A slight jitter can introduce a temporary boost in clock
speed causing the overclocked processor to lock up.
Enabled
Disabled
Chapter 219
BIOS Security Features
:MoveEnter:Select
F1:General HelpF9:Optimized Defaults
+ :Value//-ESC Exit:
F10:Save
Help Item
CMOS Setup Utility - Copyright (C) 1985-2005, American Megatrends, Inc.
BIOS Security Features
Install or Change the
password.
Supervisor Password :Not Installed
Chang Supervisor Password [Press Enter]
User Password :Not Installed
Change User Password [Press Enter]
ParameterDescription
Supervisor Password Indicates the status of the supervisor password.
User Password Indicates the status of the user password.
Change Supervisor
Password
Change User PasswordPress Enter to change the User password.
Supervisor password prevents unauthorized access to the BIOS Setup Utility.
Press Enter to change the Supervisor password.
Setting a system password
1.Use the up/down arrow keys to select a password parameter (Change Supervisor Password or Change
User Password) menu then press Enter.
A password box will appear.
2.Type a password then press Enter.
The password may consist up to six alphanumeric characters (A-Z, a-z, 0-9)
3.Retype the password to verify the first entry then press Enter again.
4.Press F10.
5.Select Yes to save the new password and close the Setup Utility.
Changing the system password
1.Use the up/down arrow keys to select password parameter (Change Supervisor Password or Change
User Password) menu then press Enter.
2.Type the original password then press Enter.
3.Type a new password then press Enter.
4.Retype the password to verify the first entry then press Enter again.
5.Press F10.
6.Select Yes to save the new password and close the Setup Utility.
20Chapter 2
Removing a system password
1.Use the up/down arrow keys to select password parameter (Change Supervisor Password or Change
User Password) menu then press Enter.
2.Enter the current password then press Enter.
3.Press Enter twice without entering anything in the password fields.
Chapter 221
Load Default Settings
CMOS Setup Utility - Copyright (C) 1985-2005, American Megatrends, Inc.
►
► Standard CMOS Features
► Advanced BIOS Features
► Advanced Chipset Features
► Integrated Peripherals
► Power Management Setup
Product Information► PC Health Status
► Frequency/Voltage Control
► BIOS Security Features
Save & Exit Setup
Exit Without Saving
Load Default Settings
:MoveEnter:Select
F1:General HelpF9:Optimized Defaults
+ :Value//
-ESC Exit:
F10:Save
v02 66(C)Copyright 1985 2009 American Megatrends Inc
.-, ,.
Load Optimal Default values for all the setup questions.
Load Optimal Defaults?
[OK] [Cancel]
The Load Default Settings menu allows you to load the default settings for all BIOS setup parameters. Setup
defaults are quite demanding in terms of resources consumption. If you are using low-speed memory chips or
other kinds of low-performance components and you choose to load these settings, the system might not
function properly.
22Chapter 2
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