Aastra CTT10C User Guide

User Guide

CTT10C

TOUCH-SCREEN TERMINAL

For use with MD110 Control Application, including Radio Access Communication

Table of contents

Contents
	Page
Introduction ..............................................................	3
Description ................................................................	4
General information ................................................	11
Log in ......................................................................	13
Log out or lock screen ..............................................	14
User profile selection ................................................	15
DA - General ...........................................................	22
DA - Answer calls ....................................................	23
DA - Make calls .......................................................	24
DA - Dynamic page .................................................	25
DA - Multiple intrusion ...........................................	26
IDA - General / Answer calls / Make calls ................	27
IDA - Last number redial .........................................	28
IDA - Call forwarding ..............................................	29
IDA - Intrusion .......................................................	32
IDA - Speed dialler ..................................................	33
IDA - Alpha mode ...................................................	35
DA and IDA - Hold ................................................	37
IDA and IDA - Transfer / Call-back .........................	38
DA and IDA - Conference .......................................	39
DA and IDA - Quick conference /
Message waiting .......................................................	40
DA and IDA - Group facilities .................................	41
DA and IDA - Other useful facilities .......................	42
Radio access..............................................................	43
Radio keys ............................................................	43
Radio channel assignment ....................................	46
Radio channel selection ........................................	49
Individual radio channel volume control ..............	52
Monitoring radio channels via the loudspeaker ....	53
Selcalls .................................................................	54
Selcalls - Channel mode .......................................	55
Selcalls - Queue mode ..........................................	59
Talk through ........................................................	62
Radio telephone interconnection ..........................	63
Radio to radio cross connection ...........................	67
Indications ...............................................................	70
Abbreviations ...........................................................	74
Change of cord / Maintenance .................................	76
Pre-programmed numbers .......................................	77

					Introduction
INTRODUCTION					The Ericsson Control Applications is a state-of-the-art
					business communications system. Its alliance of features and
					facilities effectively improves communications for virtually any
					kind of organisation.
					This user guide will describe how to operate the functions in the
					Control Application (including Radio Access Communication),
					with the Control Telephone Terminal, CTT10C.
					Note: Some of the functions described in this guide are dependent
					on system settings controlled by the system administrator.
					The CTT10C supports more functions than described in
					this user guide, e.g. “Personal number”, “Integrated voice
					mail”, “Do not disturb” etc., for a description of such
					functions see the user guide for the Dialog 3213 system
					telephone.
How to use the guide					The description of each feature is divided into two columns.
					To the left on the page, symbols are used to describe both what
					key(s) are to be pressed and the response of the system.
					To the right on the page, the description texts are presented, with
					requests to perform an action presented in bold typeface.
Example:					An incoming IDA call is indicated by a ringing signal.
					Simultaneously, the incoming call status and call identification
					is indicated in the concerned line key. As long as there is a free
					line key, all incoming IDA calls are indicated on the panel.
					Note: Line 3 is reserved for outgoing traffic only.
					Press the relevant line key to answer the call, that is in
					the incoming call state
					The key status changes to “Active call”.

3

Description

DESCRIPTION OF THE TERMINAL

6

1
8	9	10	7
14
2
3
4
5			13

11

12

-	+
1	2	3
4	5	6
7	8	9
*	0	#

The Touch-screen Terminal

The 77-key touch-screen panel is designed especially for use in control rooms. A touch sensitive overlay registers the key actions from the operator, while the screen displays the results of these actions using special status symbols.

1. Loudspeaker

The terminal can be equipped with an external loudspeaker.This external loudspeaker will then replace the built-in loudspeaker in the panel. For speaker configuration, contact your system administrator.

4

Description

2. Direct Access keys

See section “Direct access calls (DA)”.

3.Radio Access keys

See section “Radio access keys”.

4.Function keys

See section “Function keys”.

5. Dynamic field keys

See section “Dynamic field keys”.

6. Microphone

The terminal can be equipped with an external microphone for use towards, radio, monitored lines, for handsfree operation and intercom.

7. ID field key

See chapter “General information”.

8. Call-back key

See section “Call-back key”.

9.Message waiting key (MSG)

See section “Message waiting key (MSG)”.

10.Buzzer/Loudspeaker

11.IDA line keys

See section “IDA line keys”.

12. Control Module (option)

The control module consists of physical keys for volume control, and a keypad for dialling both complete and abbreviated numbers.

13.Free on 2nd key

See section “Free on 2nd key”.

14.Radio function keys

See section “Radio function keys”.

5

Description

DIRECT ACCESS KEYS

ABCD

Direct Access (DA) keys

The DA keys are used to make an outgoing call (without manually dialling any number), to answer a DA call or in combination with a function key to perform specific functions (e.g. transfer of calls). The DA keys provide fast access to a large number of pre-programmed parties. The incoming as well as outgoing connections are established at the touch of a key. The DA keys are organised in a number of pages that allows you to have many pre-selected parties.

RADIO ACCESS KEYS Radio access (RA) keys provide fast access to up to thirty radio channels. It is possible to activate monitoring as well as transmission paths to the pre-defined radio channels. The RA keys are organised in five pages. See section “Radio keys”.

FUNCTION KEYS		These keys are used to activate control functions such as
		hold, DTMF, Auto transfer, transfer, monitor, conference,
		broadcast, handsfree, transfer map, divert, logout/lock and
		redial etc. Further there are keys to activate the pop-up keypad
		(on the panel), macro keys and the speed dialler. Functions that
		are not available at a position will be removed or dimmed.
		Hold
		To park an active call. The call is not disconnected, but can be
		taken and activated by pressing the parked line key again.
		Transfer
		To transfer an answered incoming or an outgoing call from this
		position to another position.
		Diversion
		To activate or deactivate the function of different diversion
		types of IDA calls to other (pre-programmed) terminals or
		extensions.
		Conference
		To select a call to be included into a conference, or to “mark” a
		monitored line for monitor conference.

6

Description

DTMF

RAD

TO

SPKR

TEL

TO

SPKR

MUTE

MIC

TEL

DTMF (post digit dialling)

To dial digits on a connection already established. This is used when calling interactive Tele services, e.g. telephone banks.

Logout / Lock

To log out from or lock the position. At log out all active calls on the position are disconnected.

Keypad

For dialling, you can either use the keypad on the control module (optional) or the pop-up keypad (keypad window) on the panel. To activate the pop-up keypad, press the KEYPAD function key.

Speed dialler

To select the speed dialler.

Radio to Speaker

To connect the radio voice channel to the speaker. Microphone to use is selected in the set-up menu.

Telephony to Speaker

To connect the telephony voice channel to the speaker. Microphone to use is selected in the set-up menu.

ID field key

Setting volume, brightness and alert tones. This key is also used to display the date/time and the position´s own directory number.

Overflow

Appears only when the dynamic area is filled up. Press this field to remove the overflow warning.

Mute Microphone

To mute the telephony microphone.

Redial

To redial the telephone number that was last dialled from the position (external or internal number).

7

Description

Pagination

To switch between the nine pages, dynamic page and speaker page.

Dynamic Page

To enter dynamic page. Appears only when the dynamic field is filled up.

Dynamic Page

Shows an overview of all the active and incoming DA calls appearing on all pages. Calls can be handled from this page in the same way as calls appearing on normal DA pages.

Reorganise Fields

To reorganise the keys in the dynamic page.

Select Ring Tone

To individually program ring tone attributes (ring type and buzzer type) to DA and IDA keys.

DYNAMIC FIELD KEYS The dynamic field is used to display keys in action on background pages, not currently displayed. A call displayed on a key in the dynamic field can be handled in the same way as a DA key and can be operated directly from here.

CALL-BACK KEY

Request call-back

To request an automatic call-back.

8

Description

MESSAGE WAITING KEY (MSG)

Message waiting key

A call to a pre-programmed number, e.g. operator, voice mail, is automatically initiated.

IDA LINE KEYS

Indirect Access line keys

There are three line keys that are used for incoming and outgoing indirect (manually dialled) calls. The actual key shows the dialled number or the called / calling party's alphanumeric identity. The keys are also used to take a call off hold, if the call appearing on this key has previously been put on hold, also referred to as Indirect Access keys.

Note: Line 3 is for outgoing calls only.

FREE ON 2ND KEY

Free on 2nd line key

You can receive another call, if this function is activated.

INS KEY

INS	INS key
	Used to insert a new entry in the speed dialler or transfer map.

RADIO FUNCTION KEYS Radio function keys are used to activate radio functions like adjust Rx volume, selcall, radio to speaker, PTT, talk through and forced release. In addition, there is a radio function menu key which gives access to extra function keys..

See section “Radio keys”.

9

Description

THE CONTROL MODULE

(Optional) The control module consists of physical keys for volume control, and a keypad for dialling both complete and abbreviated numbers.

-	+
1	2	3
4	5	6
7	8	9
*	0	#

10

			General information
TONES AND SIGNALS			May vary from market to market. Check local instructions.
FUNCTION CODES			May vary from market to market. Check local instructions.
DISPLAY INDICATIONS			For relevant display indications concerning each
			function and line state, see chapter “Indications”.
CALL HANDLING			The system administrator may determine how new calls are
			to be handled when arriving (incoming call) or placed
			(outgoing call) at the terminal. It is possible to choose between
			a number of options, which are set on a per-system basis:
			- New call will automatically be connected to the free handset
			- Existing call will automatically be disconnected
			- Existing call will automatically be put on hold (both
			DA and IDA)
			- Not allowed, user must disconnect or put the existing call on
			hold
Illegal operation
			When a wrong procedure is performed, or when a function is
			unavailable, or when a system limit (e.g. maximum number of
			parties in a conference) is reached, “the Illegal operation” icon
			will appear on the key.
A-NUMBER
			A-number Display
			The calling/called party’s numeric identity is displayed on
			the DA or IDA key, representing the call. If the alphanumeric
			identity is available, it is displayed instead. If the alphanumeric
			identity string received from the switch is too long, the first
			characters in the string are truncated.

CONFIGURATION/RECONFIGURATION OF PAGES

This is performed at the system supervisor’s terminal. The speed dialler however, can be programmed individually by each operator or by using the phone directory program (PHD).

11

General information

SETTING VOLUME, BRIGHTNESS AND ALERT TONES

This key is also used to display the date/time and the position´s own directory number. The active profile (i.e. personal number setting) is also displayed if activated.

Press once on the ID field

You can select between 8 different buzzer alerting tones, thereby making it possible to distinguish the ringing on your terminal from other control terminals positioned in the same room. In addition, this window will be used for display and adjustment of volume levels in parallel with the control module.

Press twice on the ID field

Another window provides colour palette and different audio set-ups.

12

Log in

LOG IN				Any user can log into any terminal of a similar type by
				entering a user id consisting of up to 5 digits. The user id is
				identical to the user´s own directory number.
				If password access control is initiated for the system, the user id
				must be followed by a corresponding password (up to 5 digits).
			or	Press OK or # when you have entered the digits for
				your user id/password
				If you have given the wrong password, the panel will display the
				text INVALID USERID/PASSWORD!
				If the user is logged in at another position, the panel will display
				the text ALREADY LOGGED IN!
				The Clear key will erase the entered digits and allows you to
				start with the first digits again.

13

Log out or lock screen

LOG OUT OR LOCK SCREEN

Logging out will clear all calls from the position. The diversion function key will be automatically activated when logging out. To be able to log in at another position, you have to log out of the present. To save changes in your user profile, log out.

Press LOGOUT OR LOCK

If you want to log out:

Press LOGOUT

If you want to cancel:

Press CANCEL

If you want to lock the screen:

Press LOCK

When locking the screen, no calls are cleared. However, all audio will be disabled.

If no password access control is initiated for the system:

Press UNLOCK to enable the terminal

If password access control is enabled, enter your password to unlock the terminal.

14

					User profile selection
USER PROFILE					The user profile consists of programmed macros, ringing,
					tone settings, programmed function keys and speed dialler data
					etc. When the terminals are connected to a local network, you
					will automatically receive your profile at log in.
		or			If the network is not connected (or inaccessible), you must
					choose between “Previous user” and “Default user profile”
					when logging in. If you choose default, you can still use the last
					user´s speed dialler.
RING TONE SELECTION
					To select Ringing Type:
					Press RING TONE SELECT

	and
ABCD			LINE
	/or		1
	and
	/or

The ring tone selection pool the DA page 1 and one IDA line key is shown. The attributes for the keys already programmed are displayed on the respective keys. On the left side is the ringing type and on the right side, the buzzer type.

Ringing tone 1 and buzzer type 1 are default and highlighted. The current selected mode for “Ring after” and “Mute” keys are shown, but not highlighted.

Press the selected DA/IDA keys to be programmed

Selected keys are highlighted.

Press the ringing types and/or buzzer type that you want

Press OK

Press SAVE AND EXIT to save the selections and leave the menu

or

Start selecting new DA/IDA keys to be programmed

To deselect programming:

Press the key once more and the key returns to normal state

15

User profile selection

Buzzer type			You can select between nine different buzzer types.
			Press DEFAULT 0 to select the default buzzer type
			The key is not programmed and the buzzer type in the buzzer/
			volume set-up menu will be used.
			Press BUZZER TYPE 1-8 to select another buzzer type
			The same types as in the buzzer/volume set-up.
			Note: The type programmed in ring tone selection menu will
			override any selection made in the volume/buzzer set-up.
Ringing type			You can select between seven different ringing types:
			Press DEFAULT 0 to select the default ringing signal
			The key is not programmed and the ringing type from the
			switch will be used.
			Press NORMAL 1 to select a normal ringing signal
			Gives a periodic ringing signal.
			Press SINGLE 2 to select a single ringing signal
			Gives one ringing signal.
			Press NORMAL DELAY 3 to select a normal delayed
			ringing signal
			Gives a delayed periodic ringing signal.
			Press SINGLE DELAY 4 to select a single delayed ringing
			signal
			Gives one delayed ringing signal.
			Press ALARM 5 to select an alarm ringing signal
			Gives continuous ringing.
			Note: Ring after answer and mute on/off has no effect on keys
			selected for alarm.
			Press OFF 6 to switch off the ringing signal
			Gives no ringing signal.

16

User profile selection

Ring after answer or terminate

or

Mute ringing

or

Press to toggle between RING AFTER ANSWER and RING AFTER TERMINATE

The first one means that the ring tone buzzer will be restarted (for a new call) when all other calls are answered. The second one means that the ring tone buzzer will be restarted (for a new call) when all other calls are terminated.

Press to toggle between MUTE ON and MUTE OFF

Mute on only works with ring after answer and implies one muted ringing signal on incoming calls during speech. Mute off gives no muted ringing during active call.

Note: The programming of ring after and mute reflects all keys done on terminal bases (reflects all keys).

Cancel

Press CANCEL to terminate and retain the old data

17

User profile selection

Options

ABCD

Press RING TONE SELECT

Press the DA key to be programmed

Press OPTION until the wanted value is shown

Check technical documentation or contact system administrator for correct values.

Press OK

To deselect programming:

Press the key once more and the key returns to normal state

Example:	If you want to show called info:
	Select option 1

18

User profile selection

BACKGROUND COLOUR SELECTION AND OPTIONS

The selection of different colour backgrounds can be made for each DA key, either never, always or during incoming ringing. This to visualise more or less important calls. To show a special “incoming but not answered” status for a DA key is also a User Profile facility. The user can enable this per key.

Select background colour

ABCD

DE-

FAULT COLOUR

Press RING TONE SELECT

Press the DA key to be programmed

Press until the wanted colour is shown

Press OK

Press SAVE AND EXIT to save the selections and leave the menu

or

Start selecting new DA keys to be programmed

To deselect programming:

Press the key once more and the key returns to normal state

19

User profile selection

COLOUR PALETTE SELECTION

To select Colour Palette:

Press the ID FIELD key twice (rapidly)

Press SETUP

Press COLOR SELECT

The display shows:

SETUP

ALARMS

STATUS

EXIT

SET MUTE LEVEL

SET RADIO SIDETONE LEVEL

SETUP OF MICROPHONES

SETUP OF SPEAKERS

BUZZER IN LEFT

SPEAKER

OK CANCEL

COLOR	COLOR	COLOR	COLOR	COLOR	COLOR	COLOR	COLOR
1	2	3	4	5	6	7	8

Screen save on

NORMAL HEADSET

	or		Press OK if you want the new palette, or press
			CANCEL if you want your old palette

SET MUTE LEVEL

Set mute level when own/others PTT is in use

Choose the level you want by pressing the chosen frame

	or		Press OK or CANCEL again

20

User profile selection

Select speakers to use for radio to speaker and telephony to speaker

SETUPOFSPEAKERS

Choose the number you want for radio to speaker and telephony to speaker by pressing the frame repeatedly

		or		Press OK or CANCEL to leave the set-up

VOLUME/BUZZER SET-UP

Key indication in the upper right corner of the main page (showing extension number and time).

or		Press the ID FIELD key or VOLUME SELECT

Press EXIT to return to the main page

VOLUME / BUZZER SETUP

TELEPHONE

RADIO

		BUZZER
	BUZZER (T)	TYPE
		1
		BUZZER
	BUZZER (R)	TYPE
		1
	IRR
	LIGHT

If Control Module:

Visual indicators of loudspeaker / handset volume. To adjust volume, select item and use volume up/down keys on control module.

-

+

1 2 3

4 5 6

7 8 9

* 0 #

21

DA - General

DIRECT ACCESS CALLS (DA)

Is used for initiating outgoing calls and answering incoming calls that are directed to the key or to the group represented by the DA key.

Multiple representation One DA key may be represented at a number of positions. Each user may initiate or receive a call on this line. When one user initiates or receives a call, the other positions where the key is represented will get the indication “Line in use on other position” on that key. If these other users wish to join in this call, they may do so by activating the key (provided the call has not been made private and multiple intrusion is not barred for this key).

Select DA page

You can select one of nine pages with DA keys.

Press PAGE

The page select window is now opened.

		Select the page number you want
	PAGE	The page key will indicate the number of the active page.
	5

Press the same page key again to close the page select window

22

DA - Answer calls

ANSWER DA CALLS An incoming call is indicated by a ringing signal. Simultaneously, incoming call status is given on the DA key.

Incoming call to DA key on a visible DA page

Press the key with the incoming call to answer it

The key status changes to “Active call” and the ringing signal ceases.

Incoming call to DA key on a hidden DA page

The incoming call is indicated in the dynamic field, if there are free keys in the field.

Press the key with the incoming call to answer it

The key status changes to “Active call” and the ringing signal ceases.

When the dynamic field is full

When the dynamic area is full and there are more incoming calls on “hidden” pages, two new keys will pop up: “Overflow close” and “Go to DYN”.

If you press “Overflow close”, the “Overflow close” and “Go to

DYN” will be closed.

If you press “Go to DYN” you will enter the dynamic page, see section “Dynamic page”.

23

DA - Make calls

MAKE DA CALLS

ABCD

Incomplete numbers

Press the DA line key that is programmed with the required destination

The key status changes to “Outgoing call”. The ringing tone or busy signal is received.

When the call is answered, the key status changes to “Active call”.

On DA line keys it is possible to program incomplete numbers. In this way it will be possible to reach all persons in a company without having to program a separate DA key for each person, providing the company has Direct In-Dialling possibilities.

The incomplete number is “dialled”.

The key status changes to “Outgoing call”.

Complete the number by using either the key pad on the control module or on the popup key pad

24