AASTRA CTI Touch User Manual

Aastra CTI Touch

CTI Web applikation for Smartphones and Tablet PCs

User Guide

Welcome to Aastra

Thank you for choosing this Aastra product. Our product meets the strictest requirements with regard to quality and design.

The following user guide will assist you in using the CTI Web applikation Aastra CTI Touch and answer most of the questions that may arise.

If you require further technical support or information about other Aastra products, please refer to our website at http://www.aastra.de or http://www.aastra.com. It provides additional notes and tips on the product.

We hope you enjoy using Aastra CTI Touch.

Aastra 800 and OpenCom 100

This user guide applies to the Aastra 800 and OpenCom 100 communications systems. The OpenCom 100 product family comprises the OpenCom 130, OpenCom 131, OpenCom 150, OpenCom 510 and OpenCom X320 communications systems.

If individual features differ on the systems, a reference is made in this user guide.

Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Logging in and out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Hot Desking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Switching Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Device Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Dial out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Inbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Inbox Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Outbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Outbox Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Transfer Call Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Writing a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Searching for an Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Call Forward. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Editing Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Presence Status Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Configuration Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Configuring Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Configuring VPN with PPTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Overview

The Aastra CTI Touch web application is a web-based CTI application optimised for devices with a smaller touch-sensitive screen (smartphones or tablet PCs).

The web application has some resolution-independent control elements arranged on a single page. The Aastra CTI Touch web application is particularly suitable for smartphones with the Google Android™ or Apple iOS™ operating systems. To operate the web application you simply require a browser; no additional software components need to be installed.

The Aastra CTI Touch web application is suitable for the following situations:

• Accessing your workstation telephone: Connect your smartphone with the

company LAN via WLAN and can then control your workstation telephone. Alongside entering call numbers, the functions presence, short messages, call lists or accessing the communications system phone book are all available.

• Obtaining information via mobile telephone service/VPN: Your smartphone is con-

nected with the company LAN via a mobile data connection while you are on the go. You can, e.g. query the call lists of your workstation telephone or send a short message to other workstation telephones.

Access to the Aastra CTI Touch web application using a mobile telephone service connection can be conducted via the communications system internet connection. To do so, the administrator of the communications system or company network must configure port forwarding or VPN access (see Configuring Port Forwarding and Configuring

VPN with PPTP).

Using the Aastra CTI Touch web application requires a licence (“Aastra CTI Touch User”). The licence determines how many users may use the Aastra CTI Touch web application simultaneously. The communications system administrator activates the corresponding licence in the Configurator of the communications system on the System: Licences page.

Logging in and out

Login

The Aastra CTI Touch web application can be accessed under the IP address or the DNS name of the communications system at a special port number:

1. Start a web browser on your smartphone. Open an input

field for an internet address by, e.g. tapping on the browser address line.

2. Enter “http://” and then the IP address or the DNS name of

the communications system. Add a colon to your entry followed by the port number of the Aastra CTI Touch web application (default: 8080). Confirm your entr y, e.g. using the Go screen keyboard key. Sample complete address lines:

http://192.168.99.254:8080 http://pabx.company.com:8080

3. The web browser opens the logon page of the communica-

tions system. This page is displayed in the system language configured (see Switching Languages).

Enter the login information into the User name and Password fields. Then tap the Login button.

After successfully logging in, you can use the Aastra CTI Touch web application functions (see Main Menu).

When opened, the Aastra CTI Touch web application is optimised for mobile data connections, which is why it does not cause any undesired background data traffic.

Note

If you are using an inactive or checked-out telephone, you will not have all Aastra CTI Touch web application functions available to you (see Hot Desking).

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