Aastra Telecom 4223 User Manual
Dialog 4223 Professional
Digital Telephone for MD Evolution
User’s Guide
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EN/LZTBS 102 1950 R81A
© Aastra Telecom Sweden AB 2008. All rights reserved.
Table of Contents
Welcome ..........................................................5
Important User Information ...............................7
Introduction to Your Extension ..........................8
Operations for Incoming Calls ........................16
Operations for Outgoing Calls ........................21
Operations during a Call .................................34
Directory, and Call List Services ...................... 44
Call Forwarding Services ................................ 48
Message Services .......................................... 59
Voice Mail Services ......................................... 64
Group Services .............................................. 82
More Features of Your Extension .................... 94
Programming Your Extension ....................... 105
Attendant-Based Services ............................117
Services Reserved for Attendants .................124
QSIG-MD Private Network Services ............. 143
Installing Your Extension ............................... 147
Your Extension’s Accessories .......................152
Index ............................................................ 159
Quick Reference Guide ................................ 164
Tab le of Co nt en ts
3MD Evolution – Dialog 4223 Professional
Welcome
Welcome
Welcome to the User’s Guide for the Dialog 4223 Professional
telephone used with the MD Evolution communication system. This
includes the MD Evolution M, MD Evolution XL, MDE Mi and MDE
Xli models.
The features described in this guide relate to version R8.0A or later
of the MD Evolution communication system. Certain services may
not be available in older system versions and/or may be protected
by a software key.
This guide describes services for the MD Evolution communication
system as well as the digital Dialog 4223 Professional extension,
with normal default programming.
In terms of the service rights for your specific extension, there may
be some discrepancy in the manner in which your own phone will
operate. For more information, or if a problem arises, contact your
system administrator.
Unless otherwise indicated, features that do not involve using the
handset are described in the “handsfree” section. Pressing the “C”
key (for “Clear”), is the same as hanging up the handset.
The latest version of this user guide can be downloaded from:
http://www.aastra.com
MD Evolution – Dialog 4223 Professional
Note: The Dialog 4223 Professional model is a telephone
system; it may only be used with a private branch exchange
that is compatible with this type of telephone.
5
Welcome
Copyright
All rights reserved. No parts of this publication may be reproduced,
stored in retrieval systems, or transmitted in any form or by any
means, electronic, mechanical, photocopying, recording or
otherwise, without prior written permission of the publisher except
in accordance with the following terms.
If this publication is made available on Aastra´s homepage, Aastra
gives its consent to downloading and printing copies of the content
provided in this file only for private use and not for redistribution. No
parts of this publication may be subject to alteration, modification
or commercial use. Aastra will not be liable for any damages arising
from use of an illegal modified or altered publication.
Aastra is a registered trademark of Aastra Technologies Limited. All
other trademarks mentioned herein are the property of their
respective owners.
Warranty
AASTRA MAKES NO WARRANTY OF ANY KIND WITH REGARD
TO THIS MATERIAL, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE. Aastra shall not be liable for
errors contained herein nor for incidental or consequential
damages in connection with the furnishing, performance or use of
this material.
Declaration of Conformity
Hereby, Aastra Telecom Sweden AB, SE-126 37 Hägersten,
declares that this telephone is in conformity with the essential
requirements and other relevant provisions of the R&TTE
directive 1999/5/EC.
Details to be found at: http://www.aastra.com/sdoc.
6
MD Evolution – Dialog 4223 Professional
Important User Information
Important User Information
Safety instructions
Save these instructions.
Read these safety instructions before use!
Note: When using your telephone or connected equipment,
the following basic safety precautions should always be
followed to reduce risk of fire, electrical shock and other
personal injury.
• Follow instructions in the equipment’s user guide or other documentation.
• Always install equipment in a location and environment for which it is
designed.
• For mains powered telephon es: Only operate with the mains power voltage
indicated. If you are uncertain of the type of power supplied to the building,
consult property management or your local power company.
• For mains powered telephones: Avoid placing the telephone’s power
cable where it can be exposed to mechanical pressure as this may
damage the cable. If the power supply cord or plug is damaged,
disconnect the product and contact qualified service personnel.
• Headsets used with this equipment must comply with EN/IEC 60950-1
and for Australia AS/NZS 60950:1-2003.
• Do not make any changes or modifications to equipment without seeking
approval from the party responsible for compliance. Unauthorized changes
or modifications could void the user’s authority to operate the equipment.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Do not spill liquid of any kind on the product or use the equipment near
water, for example, near a bathtub, washbowl, and kitchen sink, in a wet
basement or near a swimming pool.
• Do not insert any object into equipment slots that is not part of the product
or auxiliary product.
• Do not disassemb le the product. Contact a qualified service age ncy when
service or repair work is required.
• Do not use a telephone (other than cordless type) during an electrical storm.
Disposal of the product
Your product should not be placed in municipal waste. Please check local
regulations for disposal of electronic products.
MD Evolution – Dialog 4223 Professional
7
Introduction to Your Extension
Introduction to Your Extension
Dialog 4223 Extension Features
1Display
Your extension features a screen with three 40-character lines. See
also the “Display Information” section.
2 Dynamic Function Keys
Dynamic functions are services that are accessible depending on
the status of your calls. The corresponding text labels are displayed
on the last line of the extension’s display. They are selected by
pressing the corresponding dynamic function key.
See also the “Display Information” section.
8
MD Evolution – Dialog 4223 Professional
Introduction to Your Extension
>> 3 >> or Next Key
This fixed function key allows you to scroll through the dynamic
functions displayed 4 at a time on the last line of your extension’s
screen. When there are more than 4 services available, the < and >
signs are displayed at each end of this same line.
Menu 4 Menu Key
This fixed function key enables you to access various services while
programming your extension, such as call forwarding or the use of
these line keys.
See also the “Programming Your Extension” section.
Call-Fwd 5Call-Fwd Key
This fixed function key enables you to activate variable call forwarding that was pre-defined on your extension. It also enables
you to deactivate or cancel any type of active call forwarding on
your extension, pre-defined or defined on a case by case basis.
See also the “Call Forwarding Services” section.
Transfer 6 Transfer Key
This fixed function key transfers a call on your extension between
two online calling parties.
See also the “Operations during a Call” section.
Ô 7 Programmable Line Keys
Your extension features at least six line keys that enable you to
process up to six incoming and outgoing calls simultaneously. Four
of these keys may be customised for making specific internal or
external calls, or for direct access to certain services.
See also the “Programming Your Extension” section.
É 8Mute Key
This key activates or deactivates the microphone on your extension
when you are operating in handsfree mode or the voice transmission
feature when you are operating in handset mode. It also controls
your extension’s silent ringing function.
See also the “Operations for Incoming Calls”, and “Operations
during a Call” sections.
 9 Loudspeaker Key
This key activates or deactivates your extension’s loudspeaker. In
handset calling mode, it enables you to activate the loudspeaker.
Pressing this key also allows you to toggle between the handset
and handsfree modes. When an incoming call is ringing, pressing
these keys successively will adjust your extension’s ring melody.
See also the “Operations during a Call” section.
MD Evolution – Dialog 4223 Professional
9
Introduction to Your Extension
Í 10 Headset Key
Pressing this key toggles between the handset calling mode and
headset operation. There is a headset jack on the underside of your
extension.
See also the “Your Extension’s Accessories” section.
ì 11 Volume Control Keys
During a call, these two keys control the listening volume on your
loudspeaker or handset. When an incoming call is ringing, these
keys also control the ring volume for your extension.
See also the “Operations during a Call” and “Programming Your
Extension” sections.
í 12 “C” Key (Clear or Erase)
This key disconnects an incoming or outgoing call executed in
handsfree mode. It also enables you to exit your extension’s
programming mode.
See also the “Operations for Incoming Calls”, “Operations for
Outgoing Calls”, and the “Programming Your Extension” sections.
13 Location of the Microphone
14 Location of the Loudspeaker
Your extension has a microphone and a loudspeaker for the handsfree or speakerphone calling modes.
15 Handset
This also features a speakerphone function.
16 Satellite or Add-on Key Panel
Your extension may be equipped with (a) satellite(s), each featuring
17 programmable repertory keys. From one to four additional panels
may be connected to your extension.
See also the “Your Extension’s Accessories” section.
10
MD Evolution – Dialog 4223 Professional
Ô
ÕÔ
ÖÔ
Introduction to Your Extension
Extension LEDs
Most of your telephone’s fixed function keys, and line keys feature
an LED.
This is also true of the repertory keys on any additional satellite
panels that may be associated with your extension.
Each LED indicates the status of a current call or the status of the
service associated with the corresponding function key.
Status Meaning
Off
On
Slowly flashing
No call is processed on the line key,
or the service associated with the
function is inactive.
There is a call on the line key, or the
service associated with the function
is active. For the Call-fwd key, this
indicates that the extension’s predefined variable call forwarding for
this key is active.
A call is ringing on the line key. For
the Call-fwd key, it indicates that a
variable call forwarding for the extension, programmed on a case by
case basis, is currently active.
ÖÔ
MD Evolution – Dialog 4223 Professional
Quickly flashing A call is holding on the line key.
11
Introduction to Your Extension
Display Information
The step-by-step instructions displayed on your extension’s screen
explain how to use your telephone.
When your extension is inactive, the date and time are displayed on
the screen’s uppermost line. The middle line displays the number
of parties who tried to contact you, and when applicable, your
extension number. The bottom line indicates the services that are
accessible through the dynamic function keys.
FRI 20-APR 15:28
4 Callers Station 420
REDIAL CALLERS PICKUP NAME >
With an internal call, the called party’s name and extension number
are displayed on the screen’s uppermost line. The status is
displayed on the middle line. For an external call, the called party’s
number and possibly name are also displayed on the screen’s
uppermost line.
L1 SMITH Peter-405
FREE
DTMF VPAGING CALL_BACK FLASH >
During a call, the date and time are re-displayed on the screen’s
uppermost line. Your party’s name and number, as well as the
duration (and cost) of the call are displayed on the middle line.
FRI 20-APR 15:28
L1 SMITH Peter-405 01:33
DTMF INFO_COMM CALL_PARK >
When you receive a call, the screen’s uppermost line displays the
caller’s name and number (under the condition that it is connected
to an ISDN-type network for an external caller).
L1 SMITH Peter-405
REDIAL CALLERS PICKUP NAME >
When an internal call is placed from your extension, the screen
displays the status of the called party as one of the following:
FREE The party you are calling is free.
RING The party you are calling is already being rung by a third party.
WAIT The party you are calling is busy, but your call may be placed on
BUSY The party you are calling is busy, and it is not possible to place your
12
camp-on (multi-line extension).
call on camp-on (single-line extension).
MD Evolution – Dialog 4223 Professional
Introduction to Your Extension
CONGESTED The line you are calling is congested, therefore it is not possible to
place your call on camp-on.
Invalid number The number dialled is invalid.
End of call The party you called has ended this call.
When a service is either activated or deactivated, the system’s
acceptance or refusal is also displayed on the screen:
CALL FWD … ACCEPTED Your call forward programming has been accepted.
CANCEL ACCEPTED … Your call forward cancellation has been accepted.
Accepted service The request for service has been accepted.
Denied service The request for service has been denied.
FRI 20-APR 15:28 CS WM GC
4 Callers Station 420 lock
REDIAL CALLERS PICKUP NAME >
When the extension is idle, the screen also displays the information
relating to the activation of certain services:
C If your extension is part of a group (primary), this indicates that the
group is currently closed and is not accepting any incoming calls.
S If your extension is part of a group (primary), this indicates that you
are on stand-by with the group. Your extension will only receive
your personal calls.
WM Indicates that you have an unread message in the mailbox associated
with your extension, as applicable.
GC Indicates that your extension is in general calls acceptance mode,
and serves as an auxiliary attendant extension.
lock Indicates that your extension is currently locked. It cannot be used
until it has been unlocked.
MD Evolution – Dialog 4223 Professional
13
Introduction to Your Extension
Tones, Voice Announcements, and Ring
To ne s
Over and above visual information displayed on your extension’s
screen and LEDs, there are also various tones, voice announcements
and ring tones that signal the status of your extension, or certain
associated services.
The tones heard are applied under the following conditions and
with the following timing and frequency:
Internal dial tone • Heard each time the handset is picked up from your
External dial tone • Heard when a network prefix or an external call is dialled.
Ringback tone • Heard when you call an extension that is free.
Call on-hold or call
camp-on tone
Busy tone • Heard when you call an extension that is busy, but automatic
Call waiting presentation
tone
Special dial tone • Heard each time your extension’s handset is picked up, when
Re-routing on call forward • Heard when you call an extension that has a call forward that
Intrusion or call offer tone • Heard when a third party – typically an attendant – intervenes
Service Acceptance tone • Heard when a request for service is accepted on your
extension (excluding all activated special services).
330 Hz Continuous
424 Hz Continuous
1,5 sec. On/3,5 sec. Off
• Heard when you call an extension that is busy and your call
has been placed on automatic camp-on, or when your call is
placed on-hold by a third party set.
424 Hz 2 consec. beeps, rep. every 5 sec.
camp-on is not possible for your call, or when a service
request on your extension is refused.
424 Hz 0,5 sec. On/0,5 sec. Off
• Heard when you receive a new call, when your extension is
already busy.
424 Hz Only 1 ring signal, not repeated
there is a call forwarded active for your extension, or when it
is the recipient of a call forward for a third party set (apart
from other special activated services).
424+330 Hz 0,75 sec. On/0,75 sec. Off
is active, when the call forward is executed.
424 Hz 0,05 sec. On/0,05 sec. Off
during your current call.
424 Hz 2 consec. beeps, rep. every 1,4 sec.
extension.
Melody Multi-toned melody – continuous.
14
MD Evolution – Dialog 4223 Professional
Notification of a new
voice message
Locked extension
notification
Appointment reminder
notification
Notification of the extension’s general calls
acceptance status.
Introduction to Your Extension
The voice announcements (or voice guides) are normally provided
under the following conditions:
• Provided each time your extension is picked up, this
message indicates that a new message was left in the
mailbox associated with your extension, when applicable.
See the “Voice Mail Services” section.
Message: “A message has been deposited in your voice
mailbox”.
• Heard each time your handset is lifted, this announcement
reminds you that your extension is locked. It is therefore
temporarily impossible to use it. See the “More Features of
Your Extension” section.
Message: “Your set has been locked. To make a call, you
must unlock it”.
• Heard following your response to an appointment reminder
call, this announcement indicates the nature of this automatic
system call. See the “More Features of Your Extension”
section.
Message: “It’s time for your appointment.”
• Heard each time your extension is picked up, this message
reminds you that your extension is in general calls acceptance
mode, and serves as an auxiliary attendant extension. See
the “Attendant-Based Services” section.
Message: “Your extension is receiving external calls of the
attendants”.
Your extension also offers a selection of 10 different ring melodies
and 10 different ring volume levels. See the “Programming Your
Extension” section.
This ring is distinctly cadenced, according to whether the incoming
call is an internal or external call. The cadence is faster for an
internal call.
MD Evolution – Dialog 4223 Professional
Note: Your facility also usually provides integrated on-hold
music, to which every external calling party either placed on
hold or parked will be connected.
15
Operations for Incoming Calls
Operations for Incoming Calls
Receiving an Internal Call
You are informed that there is internal incoming call by the internal
ring signal for your extension, and the flashing LED associated with
the line on which the call is presented.
The name and number of the internal caller are displayed on the
screen.
L1 SMITH Peter-405
REDIAL CALLERS PICKUP NAME
16
Receiving an External Call
You are informed that there is external incoming call by the external
ring signal for your extension, and the flashing LED associated with
the line on which the call is presented.
If your calling party is an ISDN network (or the equivalent) user, his/
her external calling number is displayed on the screen. His/her
name may also be displayed if this calling party may be contacted
through abbreviated dialling (speed dialling) from your facility.
The screen also indicates whether this call was received directly on
your DID number (it says “DIRECT”), or if it was transferred from
another extension (it says “TRANSF FROM…”).
L1 Aastra-00164477500
DIRECT
REDIAL CALLERS PICKUP NAME >
MD Evolution – Dialog 4223 Professional
Answering a Call
To take an incoming call:
Operations for Incoming Calls
u Lift the handset.
You may now communicate with the caller through your
extension’s handset.
Or, for handsfree
mode:
L1 ÖÔ Press the line key where the call is presented, without lifting
the handset.
You may now communicate with the caller through your
extension’s loudspeaker and microphone.
FRI 20-APR 15:28
L1 SMITH Peter-405 01:33
DTMF INFO_COMM CALL_PARK >
Ending a Call
To end a call:
d Replace the handset.
Your extension returns to idle status.
Or, for handsfree
mode:
í Press the “C” key to end the call in handsfree mode.
Your extension returns to idle status.
Answering a Second Call
When you have an ongoing call, you may also receive a new call on
one of the other line keys available on your extension that has not
been programmed for a specific internal or external number, or
access to a specific service.
You are informed by a single signal and the flashing line key on
which the new call is presented.
MD Evolution – Dialog 4223 Professional
17
Operations for Incoming Calls
When a new call comes in, the identity of your new calling party will
also be displayed on the first line of your extension’s screen,
instead of the date and time.
L2 Aastra-00164477500
L1 SMITH Peter-405 01:35
DTMF INFO_COMM CALL_PARK >
To answer this new call:
L2 ÖÔ Press the flashing line key.
Your first caller’s call is automatically placed on hold.
Next, to return to your first caller:
L1 ÖÔ Press the first line key that is flashing.
The second call is placed on hold. You are now connected to your
initial caller.
í Or, press the “C” key if you wish to end the second call.
Your extension is re-rung by the first call placed on hold.
Consulting a New Call
If a new call is presented to you when you already have two parties
on your extension’s lines, this new call will not be automatically
identified, as indicated above.
You may, however, discover this new party’s identity. To do so:
Menu Press the Menu key.
L3 ÖÖÔ Press the flashing line key on which the new call is presented.
The new party’s identity is briefly displayed; you may then decide
whether or not to answer this call, in the aforementioned manner.
This procedure is also applicable for consulting the identity of a
party who is on hold.
18
MD Evolution – Dialog 4223 Professional
Operations for Incoming Calls
Call Pick-Up
When your extension is idle, you may also answer a call that is
ringing for another extension, without having to change extensions.
To do this, after lifting the handset or in handsfree mode:
FRI 20-APR 15:28
4 Callers Station 420
REDIAL CALLERS PICKUP NAME >
PICKUP Press the dynamic function key shown on the left.
FRI 20-APR 15:28
L1 Pick up _
GENERAL MAIN_GRP SEC_GRP DEFLECT
STATION NO z Next, dial the extension number that is ringing.
You are now directly connected to the party calling the other
extension.
Call Pick-Up on Presentation
From your idle extension, when you want to pick up a call that is
ringing on another extension, you may also ask for an initial call
presentation that will indicate the calling party’s identity.
To do so, proceed in the following manner:
FRI 20-APR 15:28
4 Callers Station 420
REDIAL CALLERS PICKUP NAME >
PICKUP Press the dynamic function key shown on the left.
FRI 20-APR 15:28
L1 Pick up _
GENERAL MAIN_GRP SEC_GRP DEFLECT
DEFLECT Press the dynamic function key shown on the left.
MD Evolution – Dialog 4223 Professional
19
Operations for Incoming Calls
FRI 20-APR 15:28
L1 Deflection _
GENERAL MAIN_GRP SEC_GRP
STATION NO z Next, dial the extension number that is ringing.
The information concerning the call that you are picking up is
presented to you, and the call begins to ring on your extension.
L1 Aastra-00164477500
REDIAL CALLERS PICKUP NAME >
L1 ÖÔ Press the flashing line key corresponding to pick up the call.
You are now directly connected to the party calling the other extension.
Notes:
Rather than dialling the number of the extension to pick-up,
you may also press the line or repertory key on which this
number may have been saved.
Certain extensions (such as yours) may possibly be equipped
with permanent protection against call pick-up and deflection
services. If this is the case, these services will obviously be
refused on these extensions (and vice-versa).
Silent Ringing Function
This function may be used when you wish to not be disturbed by the
ringing of the telephone. When it is activated only your extension’s
screen display and the flashing of a line key will advise you of a new
incoming call.
To activate this function from an idle extension:
20
É Press this key to activate silent ringing for incoming calls.
The associated LED will remain lit to remind you that this function is
activated.
MD Evolution – Dialog 4223 Professional
Operations for Outgoing Calls
Operations for Outgoing Calls
Manually Dialling a Call
The first way to place internal and external calls is to manually dial
the number to be called. To do so:
u Lift the handset.
Then, for an internal call:
STATION NO z Dial the internal extension number to contact.
Or, to call the attendants:
9 z Dial the number 9 (generally).
Or, for an external call:
0 + EXT. NO z Dial the ad-hoc network access prefix, followed by the number
for the external party to be reached.
You can then follow the placing of your call on the handset and on
your extension’s screen where your called party’s identity is
displayed.
Or, for handsfree
mode:
NO TO CALL z Directly dial the number for the internal or external party to
contact, without lifting the handset.
You can then follow the placing of your call on the loudspeaker and
on your extension’s screen.
L1 SMITH Peter-405
FREE
DTMF VPAGING CALL_BACK FLASH >
Note: The prefix to dial for external calls is generally “0” to
access the public network. Accessing a private network
depends on your facility’s configuration.
MD Evolution – Dialog 4223 Professional
21
Operations for Outgoing Calls
2 z Dial “2”, giving you access to abbreviated dialling.
Calling with Abbreviated Dialling
(Speed Dialling)
You may also place your external calls more quickly by using the
abbreviated dialling (speed dialling) service.
This enables you to contact your external parties using shorter
numbers than the norm, usually just 3 or 4 digits.
Usually, you will have access to a general list of abbreviated
numbers valid for all users in your facility.
Additionally, based on your user rights, you may also have access
to a personal list of 20 abbreviated numbers that are either personal,
or shared among a restricted group of users.
All of these abbreviated numbers are managed by your system
administrator or possibly your facility’s attendants. Contact them
as needed.
To contact an external party using abbreviated numbers, after lifting
the handset or in handsfree mode:
ABBR. NO z Then directly dial the abbreviated number associated with
the external party to be contacted.
The call is then established just as if you had manually dialled the
external party’s number.
Notes:
A personal abbreviated number accepts values from 00 to 19.
An abbreviated number on the general list is usually from
200 to xxx. The prefix “2” is the one usually used to access
abbreviated dialling. It may, however, have been modified
by your system administrator.
An abbreviated number is generally complete. It may also
be incomplete, in which case you will need to complete the
number by dialling the rest manually. This may, for example,
allow you to access a series of numbers using just one
abbreviated number.
22
MD Evolution – Dialog 4223 Professional
Operations for Outgoing Calls
Placing a Call Using Programmable Line
or Repertory Keys
Another option for quickly processing your outgoing calls to favoured
parties is to save their numbers under one of your extension’s programmable line keys, or under one of the repertory keys available
on one or several associated satellite key panel(s), as the case may
dictate.
Your extension features 6 line keys, of which 4 keys may be programmed with an internal or external number for your favoured
parties, or with an activation code for a given service.
If your extension uses one or several associated satellite key panels,
each one offers an additional 17 programmable repertory keys that
can also save an internal number, and external number, or again, a
service activation code.
The corresponding programming of each line or repertory key is,
in this case, entirely up to you. See also the “Programming Your
Extension” section.
To contact an internal or external party whose number has been
saved on a line or repertory key, after lifting the handset, or in
handsfree mode:
L4 Ô Simply press the line or repertory key associated with the
party to be contacted.
The call is then established just as if you had manually dialled the
internal or external party’s number.
MD Evolution – Dialog 4223 Professional
Notes:
As with abbreviated dialling, a number saved on a line or
repertory key may be incomplete. In this case you will need
to complete the number by dialling the rest manually. Incomplete numbers could, for example, allow you to access
a series of numbers using just one key.
Note:Programming a line key assigns a saved number or
service to this key. Practically speaking, this means that you
may only program 4 line keys, thus reserving at least line
keys 1 and 2 for processing incoming and/or outgoing calls
simultaneously.
23
Operations for Outgoing Calls
Last External Number Redial
When you place an external call, the system automatically saves the
number dialled, enabling it to be automatically redialled, if necessary.
This is true whether or not your external call is successfully connected.
Moreover, the last number dialled is saved until a new external call
is placed.
If necessary, to redial the last external number dialled, after lifting
the handset or in handsfree mode:
FRI 20-APR 15:28
4 Callers Station 420
REDIAL CALLERS PICKUP NAME >
REDIAL Press the dynamic function key shown on the left.
The last external number dialled is automatically redialled, just as if
you had dialled it manually.
Other Options for Dialling Outgoing Calls
Your extension also offers two additional services to easily dial your
outgoing calls.
The first service is the Call by Name service. Your extension gives
you access to the directory integrated into your facility, which includes
all of the internal numbers in service as well as the external numbers
accessible through abbreviated dialling (speed dialling). You may
consult this directory and then directly call a party found therein,
simply by selecting his/her name.
The second service is the Call log file service. Your extension automatically saves all of the call that you receive but do not answer.
You then have the option of automatically re-dialling each caller
whose identity has been saved in this file.
For these two services, see the “Directory, and Call List Services”
section.
24
MD Evolution – Dialog 4223 Professional
Operations for Outgoing Calls
Monitoring Your Internal Calls and
Subsequent Services
When you establish an internal call, your extension displays your
party’s status as one of the following:
FREE • The party you are calling is free.
RING • The party you are calling is already being rung by a third party.
WAIT • The party you are calling is busy, but your call may be placed on
BUSY • The party you are calling is busy, and it is not possible to place
CONGESTED • The line you are calling is congested, therefore it is not possible
camp-on (multi-line extension).
your call on camp-on (single-line extension).
to place your call on camp-on.
If your party is free, his/her extension will be rung, while you hear
the ringback tone.
If your party is busy, your call may be automatically camped-on for
the dialled extension, and you will hear the automatic camp-on tone.
You may then simply wait for your party to answer.
To proceed with your call, in terms of the requested internal party’s
status, you may also:
• Activate the automatic call-back feature for the called extension
that is busy, or not answering.
• Broadcast a voice message on the free extension, if it is equipped
with a loudspeaker.
• End your call by sending a mini-message to the called extension,
if it is compatible with this service. See the “Message Services”
section.
Depending on the rights assigned to your extension, you may also
carry out an intrusion upon the current call on the requested extension, or override their Do not disturb status. These last services are,
however, usually reserved for your system’s attendants. See the
“Attendant-Based Services” section.
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Operations for Outgoing Calls
CALL_BACK Press the dynamic function key shown on the left.
Automatic Call-Back on Busy Condition
When placing a call to an internal party whose extension is busy
and you would rather not wait, you may activate the automatic callback on busy condition for the called extension.
This if valid regardless of your called party’s status: “RING”, “WAIT”,
“BUSY” or “CONGESTED”.
To do so:
L1 SMITH Peter-405
WAIT
DTMF CALL_BACK FLASH >
d or í Replace the handset or press the “C” key to end the call in
handsfree mode.
You will be automatically called back when your called party’s
conversation has ended.
Automatic callback
REDIAL CALLERS PICKUP NAME >
Then, once you have answered this call-back, your internal called
party will be automatically re-rung.
Note: An automatic call-back is typically valid for 15 minutes.
When this timeframe expires, if your called party is not free,
the service will be automatically cancelled. When you are
called back, you typically have 30 seconds to answer the
automatic call-back service. If you do not answer within that
timeframe, the automatic call-back is automatically cancelled.
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MD Evolution – Dialog 4223 Professional
Operations for Outgoing Calls
Automatic Call-Back on No-Answer
Condition
When placing a call to an internal party whose extension is “FREE”,
but your call remains unanswered, you may activate the automatic
call-back on no-answer condition for the called extension.
To do so:
L1 SMITH Peter-405
FREE
DTMF VPAGING CALL_BACK FLASH >
CALL_BACK Press the dynamic function key shown on the left.
d or í Replace the handset or press the “C” key to end the call in
handsfree mode.
You will be automatically called back when your called party has
demonstrated his/her renewed presence, typically by placing a new
call from his/her extension.
Automatic callback
REDIAL CALLERS PICKUP NAME >
Then, once you have answered this call-back, your internal called
party will be automatically re-rung.
Notes:
An automatic call-back is typically valid for 15 minutes.
When this timeframe expires, if your called party has not
affirmed his/her presence, the service will be automatically
cancelled. When you are called back, you typically have
30 seconds to answer the automatic call-back service. If
you do not answer within that timeframe, the automatic callback is automatically cancelled.
With both services, you receive visible and audible confirmation that you have successfully registered the automatic
call-back on busy or no answer condition.
Your extension may also be subject to the automatic callback on busy or on no-answer service from third party sets.
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Operations for Outgoing Calls
Voice Paging over a Free Extension’s
Loudspeaker
When you call an internal extension that is “FREE”, but does not
answer, you may broadcast a voice page on your called
extension’s loudspeaker.
This allows you to transmit a message on the extension’s loudspeaker, which will be automatically activated when you request
this service.
The service is available when you attempt to contact an extension
that is equipped with a loudspeaker. Otherwise, the service will be
refused, and the call will continue normally.
To activate the service:
L1 SMITH Peter-405
FREE
DTMF VPAGING CALL_BACK FLASH >
VPAGING Press the dynamic function key shown on the left.
You may broadcast your message to be heard over the called
extension’s loudspeaker.
d or í Replace the handset or press the “C” key to end the call in
handsfree mode.
Notes:
Typically, the time limit for this service is 20 seconds. When
this time limit expires, your extension will be automatically
disconnected, unless the called party picks up their extension,
at which time the call will proceed normally.
The announcement may be unidirectional from your extension. It may also be bi-directional, in which case the called
extension’s microphone is automatically activated at the
same time as his/her loudspeaker. In the second case, your
called party can answer you without lifting their handset.
This depends on your called party’s extension settings. See
also the “Programming Your Extension” section.
Certain extensions (such as yours) may possibly be equipped
with permanent protection against voice paging. Obviously,
this service will be denied on these extensions (and viceversa).
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MD Evolution – Dialog 4223 Professional
Operations for Outgoing Calls
Call with Temporary Protection
When you place either an internal or external call that you deem
particularly important, you may choose to activate phonic protection.
Valid on a call by call basis, this protection ensures that you will not
be disturbed by the signal that sounds when a new incoming call is
presented to you. It is still possible to place new calls to your extension on camp-on.
This service protects you from any intrusion or offer that could take
place during your conversation, most specifically from an attendant.
These services are then refused in light of your conversation in progress.
To activate this protection service, after lifting the handset or directly
in handsfree mode:
>> Press the Next key to display the following screen, applicable
for idle extensions:
FRI 20-APR 15:28
4 Callers Station 420
SIGN_ON MESSAGE PROTECT RETRIEVE <
PROTECT Press the dynamic function key shown on the left.
FRI 20-APR 15:28
L ? Protect _
REDIAL CALLERS PICKUP NAME >
NO TO CALL z Next, dial the desired number.
You may do so according to any of the methods available for dialling
an internal or external number. Your call is then established normally.
Note: Certain extensions (such as yours) may possibly be
equipped with permanent phonic protection. The abovedescribed service is therefore applied to all calls that are
placed, without requiring any particular action on your part.
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Operations for Outgoing Calls
Call in Substitution or with Signature
You can also place an external call in substitution or with signature.
This concerns the exceptional use of a third party set that is NOT
an IP H.323 Dialog 4425 or Dialog 4422, to place an external call,
just as if you were using your own extension.
The main advantage of this feature is that the call is charged to your
own extension. Another advantage is that on the substituted third
party set, you have all of your extension’s customary services,
most especially dialling discriminations relating to various external
numbers applicable for your extension.
This service is valid on a call-by-call basis. It is automatically
cancelled at the end of each call processed using this service.
To activate this substitution service, assuming you’re using a
Dialog 4223 Professional extension, after lifting the handset or
in handsfree mode:
>> Press the Next key to display the following screen, applicable
for idle extensions:
FRI 20-APR 15:28
4 Callers Station 420
SIGN_ON MESSAGE PROTECT RETRIEVE <
SIGN_ON Press the dynamic function key shown on the left.
FRI 20-APR 15:28
L3 Sign-on _
STATION NO z Then dial your own extension number.
This is necessary in order to sign on to the third party set.
FRI 20-APR 15:28
L3 Password _
PASSWORD z Next, dial your user password.
By default, your user password is “1234”, however you may have
modified it. See also the “Programming Your Extension” section.
d or í Replace the handset or press the “C” key to end the service
in handsfree mode.
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MD Evolution – Dialog 4223 Professional
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