AASTRA 4222 User Guide
Dialog 4220 Lite/Dialog 4222 Office
System Telephones for MX-ONE™ Telephony Server
User Guide
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Place the graphic directly on the page, do not care about
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make the following settings:
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EN/LZT 103 002 R3A
© Aastra Telecom Sweden AB 2012. All rights reserved.
Table of Contents
Welcome ..................................................................4
Important User Information .....................................6
Description ..............................................................7
Free Seating ...........................................................15
Incoming Calls ......................................................16
Outgoing Calls .......................................................19
During Calls ..........................................................33
Call Forwarding .....................................................39
Absence Information .............................................50
Messages ...............................................................52
Group Features ......................................................56
Other Useful Features ............................................59
Settings ..................................................................65
Accessories ............................................................78
Installation .............................................................84
Troubleshooting .....................................................92
Glossary .................................................................93
Index ......................................................................94
Table of Contents
3Dialog 4220 Lite/Dialog 4222 Office
Welcome
Welcome
Welcome to the user guide for the Dialog 4220 Lite and Dialog 4222
Office. This guide describes the available features of the telephones
when they are connected to
MX-ONE™ Telephony Server.
The functions and features available with these telephones are designed
for easy use in all different telephone handling situations.
The user guide describes the functions and features of the Dialog 4220
Lite and Dialog 4222 Office as they are programmed at delivery from
the factory. There may be some differences in the way your phone is
programmed. Please consult your system administrator if you need
further information.
Some markets use differing codes for some features. In this guide they
are described using the most common code.
The latest version of the user guide can be downloaded from:
http://www.aastra.com
Dialog 4220 Lite/Dialog 4222 Office4
Welcome
Copyright
Copyright © Aastra Telecom Sweden AB 2012, all rights reserved.
No parts of this publication may be reproduced, stored in retrieval
systems, or transmitted in any form or by any means, electronic,
mechanical, photocopying, recording or otherwise, without prior
written permission of the publisher except in accordance with the
following terms.
When this publication is made available on Aastra media, Aastra gives
its consent to downloading and printing copies of the content provided
in this file only for private use and not for redistribution. No parts of
this publication may be subject to alteration, modification or
commercial use. Aastra will not be liable for any damages arising from
use of an illegal modified or altered publication.
Trademark
Aastra is a registered trademark of Aastra Technologies Limited. All
other trademarks herein are the property of their respective owners.
Disclaimer
While every effort has been made to ensure accuracy, Aastra will not be
liable for technical or editorial errors or omissions within this
documentation. The information contained in this documentation is
subject to change without notice.
Declaration of conformity
Hereby, Aastra Telecom Sweden AB, SE-126 37 STOCKHOLM,
declares that this product(s), is in conformity with the essential
requirements and other relevant provisions of the European R&TTE
directive 1999/5/EC (R&TTE Directive).
Details to be found at: http://www.aastra.com/sdoc.
5Dialog 4220 Lite/Dialog 4222 Office
Important User Information
Important User Information
Safety instructions’
Save these instructions.
Read these safety instructions before use!
Note: When using your telephone or connected equipment, the
following basic safety precautions should always be followed to
reduce risk of fire, electrical shock and other personal injury.
• Follow instructions in the equipment's user guide or other documentation.
• Always install equipment in a location and environment for which it is
designed.
• For mains powered telephones: Only operate with the mains power voltage
indicated. If you are uncertain of the type of power supplied to the building,
consult property management or your local power company.
• For mains powered telephones: Avoid placing the telephone's power cable
where it can be exposed to mechanical pressure as this may damage the cable.
If the power supply cord or plug is damaged, disconnect the product and
contact qualified service personnel.
• Headsets used with this equipment must comply with EN/IEC 60950-1 and
for Australia AS/NZS 60950: 2000.
• Do not make any changes or modifications to equipment without seeking
approval from the party responsible for compliance. Unauthorized changes or
modifications could void the user's authority to operate the equipment.
• Do not use the telephone to report a gas leak in the vicinity of the leak.
• Do not spill liquid of any kind on the product or use the equipment near water,
for example, near a bathtub, washbowl, and kitchen sink, in a wet basement or
near a swimming pool.
• Do not insert any object into equipment slots that is not part of the product or
auxiliary product.
• Do not disassemble the product. Contact a qualified service agency when
service or repair work is required.
• Do not use a telephone (other than cordless type) during an electrical storm.
Disposal of the product
Your product should not be placed in municipal waste. Please check local
regulations for disposal of electronic products.
Dialog 4220 Lite/Dialog 4222 Office6
Description
Dialog 4220 Lite Dialog 4222 Office
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Dialog 4220 Lite/4222 Office phones
Description
Note: The key functions available on each model vary. If any
functions differ or are unavailable, this will be indicated in the
relevant section of the user guide.
1 Display (Dialog 4222 Office only)
2x20 characters. See section “Display information” on page 13.
2 Programming
See section “Settings” on page 65.
3 Callback
Indicating/activating Callback. See section “When you receive a busy
tone” on page 23. The feature can be removed or moved to another
programmable function key by your system administrator.
7Dialog 4220 Lite/Dialog 4222 Office
Description
4 Diversion (Follow-me)
For indicating/activating and deactivating Diversion (Follow-me). See
section “Call Forwarding” on page 39. The feature can be removed or
moved to another programmable function key by your system
administrator.
5 Programmable function keys
Program numbers or features, see section “Programming of function
keys” on page 65.
6Transfer
Transfer calls, see section “During Calls” on page 33.
7 Triple Access Line
Handle calls. Line 1 and 2 are available both for incoming and outgoing
calls. Inquiry can only be used for outgoing calls.
8 Microphone (Dialog 4222 Office only)
Used for handsfree conversation.
9Clear
Disconnect calls or exit a feature. Can always be pressed instead of
replacing the handset.
10 Headset key
Handle headset calls and activate Headset Preset. See section “Headset
(optional)” on page 79.
11 Loudspeaker on/off
a. Activate Group Listening. See section “During Calls” on page 33.
b. Activate handsfree conversation (Dialog 4222 Office only). See
section “During Calls” on page 33.
c. Activate Loudspeaker Preset (Dialog 4222 Office only).
See section “Headset Preset” on page 80.
12 Mute
a. Switch the microphone on or off during a call. See section “Mute”
on page 34.
b. Switch off the ring signal in idle mode or when ringing. See sections
“Mute ring signal” on page 72 and “Silent Ringing” on page 72.
13 Volume control
Adjust the volume. See section “Settings” on page 65.
14 Loudspeaker
Dialog 4220 Lite/Dialog 4222 Office8
15 Handset
Supplied with hearing aid feature as standard. An extra handset can be
connected, see section “Accessories” on page 78.
Please note: The handset can attract and trap small metal
objects in the earcap region.
16 Pull-out leaf for easy guide (optional)
See section “Pull-out leaf (optional)” on page 82.
17 Key panel (optional, Dialog 4222 Office only)
With 17 programmable keys. One panel can be connected. See section
“Key panel (optional)” on page 78. Use the Designation Card Manager
to make and print your own key panel designation cards, see below.
18 Designation card
Use the DCM (Designation Card Manager) to make and print your own
designation cards. DCM is included on the Enterprise Telephone
Toolbox CD or it can be downloaded from:
http://www.aastra.com
For more information, please contact your Aastra Certified Sales
Partner.
Description
9Dialog 4220 Lite/Dialog 4222 Office
Description
Lamp indications
Ô
ÕÔ
ÖÔ
ÖÔ
ÕÔ
Extinguished lamp The feature is not active.
Steady light
Slowly flashing lamp The line (or feature) is put on hold.
Rapidly flashing lamp An incoming call.
Light with short breaks Ongoing call.
The feature is active or the multiple
represented line is busy.
Dialog 4220 Lite/Dialog 4222 Office10
Dial tone
Special dial tone
Ringing tone or queue tone
Busy tone
Congestion tone
Number unobtainable tone
Description
Tones and signals
The following different tones and signals are sent from the exchange to
your phone.
Tone characteristics
The tones shown in this section are the most used tones worldwide.
Many markets use a differing tone for one or more situations.
Call waiting tone
Intrusion tone
Conference tone every 15 seconds (to all parties)
Verification tone
Warning tone, expensive route
11Dialog 4220 Lite/Dialog 4222 Office
Description
Internal ring signal
External ring signal
Recall signal
(Callback reminder)
Ring signals
Three different ring signals inform you about the type of the incoming
call. The signals shown in this section are the most used signals
worldwide. Many markets use signals that are adapted for the local
standards. If you get a signal that is not described or you cannot
identify, ask your system administrator.
Dialog 4220 Lite/Dialog 4222 Office12
Description
14:25 12Feb 2008
2222
Calling...
2222
3333 >Direct
5555
Display information
The display gives you feedback information such as time and date,
traffic state and connected phone numbers. The following pages show
examples of information displays from different telephone states.
Notes:
The display is only available on the 4222 Office phone.
The order in which the date is stated is system dependent.
Idle phone (idle mode)
When your phone is idle, the upper row shows general information. The
lower row shows your extension number. In the example below, the
extension number is 2222.
Outgoing call
When you make an outgoing call on your phone, the upper row shows
the traffic state and the lower row shows the dialed number.
If the called party´s phone is diverted, the upper row shows the dialed
number and Diversion information.
The Diversion symbol is
>
.
The dialed number (3333) is directly diverted to number 5555.
13Dialog 4220 Lite/Dialog 4222 Office
Description
3333
4444 >Direct
2222
Incoming call
When you receive an incoming call, the upper row flashes the calling
party´s extension number.
If a diverting extension is calling, the upper row shows the Diversion
information. The calling party´s number flashes on the lower row. The
Diversion symbol is
Number 2222 has dialed number 4444 and the call is directly diverted to
you.
Choice of language
One of the following languages can be selected to display information
on your phone.
Digit 0–9 = the language code:
>
.
0 English 1 French 2 German 3 Spanish 4 Italian
5__________ 6 _________ 7 _________ 8 _________ 9 _________
Note: By default 5-9 are programmed for English. These can be
changed locally to other languages.
To select a language:
*08* Dial.
( 0– 9) Enter the language code.
#í Press.
Dialog 4220 Lite/Dialog 4222 Office14
Free Seating
The Free Seating feature is used for persons who have an office
extension number but no phone set of their own. For example, flexible
office workers, persons mostly working outside the office, etc. As a
Free Seating user and working from the office, you logon to any free
phone set that will be temporarily assigned with your extension number
and your system authorities.
To log on
*11* Dial.
z* Enter the Authorization Code and press.
Free Seating
z# Enter your phone number and press.
í Press to finish the procedure.
The display shows your phone number.
To log off
#11# Dial.
í Press to finish the procedure.
15Dialog 4220 Lite/Dialog 4222 Office
Incoming Calls
Incoming Calls
Answer calls
A ring signal and a flashing lamp indicate an incoming call.
On Line 1
Normally you will receive calls on Line 1.
u Lift the handset.
On any other Line key
u Lift the handset.
ÖÔ Line Press the flashing Line key.
Handsfree
(Dialog 4222 Office phone only).
ÖÔ Line Press the flashing Line key.
You are connected to the caller via the loudspeaker and the microphone.
í Press to terminate a handsfree call.
Dialog 4220 Lite/Dialog 4222 Office16
On another extension
You can answer a call to another extension.
uz Call the ringing extension.
8 Press.
Notes:
You can also press Hold/Pick-up (The function key is
programmed by you).
Incoming Calls
France, press
4; Sweden, press 6
Answer a second call during an ongoing call
If your phone is preprogrammed with a Free on 2nd key, you can
receive another call, if this feature is activated.
Free on 2nd Ô Press to activate/deactivate.
When Free on 2nd is active the lamp is on.
Note: Function key preprogrammed by your system
administrator.
When you have an ongoing call on Line 1, and Line 2 flashes to indicate
a new incoming call:
ÖÔ Line 2 Press to answer.
The first call is put on hold.
ÖÔ Line 1 Press to switch back to the first call.
The second call is put on hold. You are connected to the first caller.
í Press to terminate the connected call.
17Dialog 4220 Lite/Dialog 4222 Office
Incoming Calls
Call Waiting
If the calling party has activated Call Waiting, you can receive a second
call even if Free on 2nd is not activated.
To answer the waiting call:
í Press to terminate the connected call.
Your phone will ring to announce the waiting call.
ÖÔ Line Press the flashing Line key to receive the new call.
Do Not Disturb, DND
When you activate DND, calls to your extension are not shown.
Outgoing calls can be made as usual.
DND Ô Press to activate or deactivate DND.
Note: Function key preprogrammed by your system
administrator. You can also use the procedure below.
*27# Dial to activate,
Special dial tone.
or
#27# dial to deactivate.
í Press to finish activation/deactivation.
Note: If your phone is programmed with “Multiple Directory
Diversion and Do Not Disturb” (ask your system
administrator), DND is ordered and cancelled simultaneously
on all lines.
Dialog 4220 Lite/Dialog 4222 Office18
Outgoing Calls
Make calls
How to make internal and external calls:
u Lift the handset and proceed depending on call type:
Internal calls
z Dial the extension number.
External calls
Outgoing Calls
0 Press the digit or digits to get an external line.
Dial tone.
Note: The particular digit or digits used in your office, e.g.
or
00.
z Dial the external number.
d or í Replace the handset or press to end the call.
Note: If you receive a queue tone when dialing the digit or
digits to get an external line are dialed (if optional feature Least
Cost Routing is used in the system), keep waiting. Once a line
becomes free you will receive a dial tone. If a warning tone is
heard, the selected line is marked “Expensive”.
0
19Dialog 4220 Lite/Dialog 4222 Office
Outgoing Calls
Handsfree
(Dialog 4222 Office phone only).
z Dial the number.
You are connected via the loudspeaker and the microphone.
í Press to terminate a handsfree call.
Note: You can dial your calls more quickly by using common
Speed Dialing numbers and by using your own programmed
function keys. See section “Speed Dialing” on page 27.
Number Presentation Restriction
If you do not want your name and number to be displayed to the person
you are calling, use the following procedure.
Notes:
This feature might be blocked for use on your extension
(preprogrammed by your system administrator).
The Number Presentation Restriction is only valid for the
ongoing call, i.e. the procedure has to be repeated the next time
you want to use it.
*42# Dial and wait for a new dial tone.
z Dial the number.
Instead of your name and number, the display on the called phone
shows
Anonymous
.
Dialog 4220 Lite/Dialog 4222 Office20
Individual External Line
To make a call on a specific external line:
*0* Dial.
z# Dial the Individual External Line number and press.
Outgoing Calls
z Dial the digit or digits to get an external line and the external
number.
Last External Number Redial
When you initiate an external call the system automatically stores all
the dialed digits, irrespective of whether the call was successful or not.
u Lift the handset.
*** Dial to repeat the stored number.
The last external number is automatically redialed.
Notes:
You can also press Last Number Redial (The function key is
programmed by you).
Finland and Sweden, dial
* * 0
21Dialog 4220 Lite/Dialog 4222 Office
Outgoing Calls
Save external number
When you make an external call, you can save the number in order to
redial the same number easily. Any number previously saved is erased.
To save an external number:
Redial Ô Press before you finish the call.
Note: Function key preprogrammed by your system
administrator.
Redial number
u Lift the handset.
Redial Ô Press to redial the number.
Note: Function key preprogrammed by your system
administrator.
Dialog 4220 Lite/Dialog 4222 Office22
Outgoing Calls
When you receive a busy tone
If you call an extension and receive a busy tone, or get no answer, or all
external lines are busy, you can use any of the following methods:
Callback
If a called extension is busy or there is no answer:
6 Press.
It can take several seconds before the procedure is executed.
Notes:
You can also press: Callback (The function key is programmed
by you).
France, Finland and Sweden, press
d Replace the handset to finish the procedure.
You are called back (recall ring signal) when the ongoing call is finished
or the next time a new call is finished. You have to answer within eight
seconds, otherwise the Callback service is cancelled. While waiting for
the Callback, you can make and receive calls as usual.
u Lift the handset when you are called back.
The system calls the extension.
Note: Callbacks can be activated on several extensions at the
same time. Callbacks from additional lines will recall on Line 1.
5
23Dialog 4220 Lite/Dialog 4222 Office
Outgoing Calls
If all external lines are busy (after dialing the digit or digits to get a
line):
6 Press.
Notes:
You can also press: Callback (The function key is programmed
by you).
France, Finland and Sweden, Press
z# Dial the external number and press.
d Replace the handset to finish the procedure.
When an external line becomes free you will be called back (recall ring
signal). You have to answer within eight seconds, otherwise the
Callback service is cancelled. While waiting for the Callback, you can
make and receive calls as usual.
u Lift the handset when you are called back.
The system calls the external number.
Note: Only one Callback can be activated on a busy external
line. Callbacks from additional lines will recall on Line 1.
Cancel any single Callback
#37*z Dial and enter the extension number.
Note: To cancel a single Callback on a specific external line,
dial the digit or digits to get a line instead of the extension
number.
#í Press.
Cancel all Callbacks
#37# Dial.
5
í Press.
Dialog 4220 Lite/Dialog 4222 Office24
Activate Call Waiting
If you urgently wish to contact a busy extension or external line, you
can notify the extension by a Call Waiting signal.
5 Press.
Outgoing Calls
Notes:
You can also press: Call Waiting (The function key is
programmed by you).
Keep handset off hook. When the called extension or the external line
becomes free, it will be called automatically.
Intrusion on a busy extension
You can intrude on an ongoing call on a busy extension.
4 Press.
Before the Intrusion is executed a warning tone is sent to the parties in
the ongoing call. A three party call is established and a warning tone is
heard.
France and Finland, Press
Note: The Call Waiting feature might be blocked for use on
your extension (preprogrammed by your system administrator).
If Call Waiting is not allowed you will continue to receive a busy
tone.
Notes:
You can also press: Intrusion (The function key is programmed
by you).
France and Sweden, Press
Note: The warning tone might be disabled for your system. The
Intrusion feature might be blocked for use on your extension
(preprogrammed by your system administrator). If Intrusion is
not allowed, you will continue to receive a busy tone.
6; Sweden, Press 4
8
25Dialog 4220 Lite/Dialog 4222 Office
Outgoing Calls
Intrusion on a busy external line
You can intrude on an ongoing call on a busy external line.
*44*z Dial and enter the Individual External Line number.
#z Press and dial the digit or digits to get an external line.
Busy tone.
4 Press.
Notes:
You can also press: Intrusion (The function key is programmed
by you).
France and Sweden, Press
Before the Intrusion is executed a warning tone is sent to the parties in
the ongoing call. A three party call is established and a warning tone is
heard.
Note: The warning tone might be disabled for your system. The
Intrusion feature might be blocked for use on your extension
(preprogrammed by your system administrator). If Intrusion is
not allowed you will continue to receive a busy tone.
8
Bypass
If this feature is allowed from your extension, you can bypass an;
activated Diversion, activated Follow-me or activated Absence
Information on a specific extension.
*60*z Dial and enter the extension number.
# Press and wait for answer.
Dialog 4220 Lite/Dialog 4222 Office26
Outgoing Calls
Speed Dialing
Common Speed Dialing numbers
By using common Speed Dialing numbers, you can make calls more
quickly by pressing a few keys. The common Speed Dialing numbers
consist of 1–5 digits and are stored in the exchange (by your system
administrator).
uz Lift the handset and dial the common Speed Dialing number.
Individual Speed Dialing numbers
You can program up to ten frequently used phone numbers on the digit
keys 0–9 and use them as individual Speed Dialing numbers (if this
feature is allowed).
Note: In Finland, up to nine numbers, keys 1–9.
To u se:
**( 0– 9) Dial and press the relevant digit.
Note: Finland, dial
#.
)
To program and alter individual Speed Dialing numbers:
* * ( 1 – 9 ); Sweden, dial ( 0 – 9
*51*( 0– 9) Dial and press the selected digit.
Note: Finland, dial
* 5 1 * ( 1 – 9 ).
*z Press and dial the phone number.
#í Press.
Note: The programmed number may consist of a maximum of
20 digits plus
public network.
*, which indicates the second dial tone from the
27Dialog 4220 Lite/Dialog 4222 Office
Outgoing Calls
To erase one programmed number:
#51*( 0– 9) Dial and press the selected digit.
Note: Finland, dial
#í Press.
To erase all programmed numbers:
#51# Dial.
í Press.
Dial by a function key
Both features and phone numbers can be programmed on a function
key. To program a key, see section “Programming of function keys” on
page 65.
Head office Ô Press the function key.
This function key is preprogrammed by you.
# 5 1 * ( 1 – 9 )
Dialog 4220 Lite/Dialog 4222 Office28
Authority
Data privacy
Data privacy allows you to make a call without any disturbances, i.e.
Intrusion. This feature is automatically cancelled when the call is
finished.
To order:
u Lift the handset.
*41#z Dial and enter the number.
Outgoing Calls
29Dialog 4220 Lite/Dialog 4222 Office
Outgoing Calls
Authorization Code, common
If you are authorized to use a common Authorization Code (1 to 7
digits) you can temporarily change any phone used within the exchange
to the authority level connected to this code. You can use the code for
one call only or you can open the phone until you lock it when leaving
the phone.
To use for a single call:
*72* Dial.
z# Enter Authorization Code and press.
Verification tone.
z Dial the digit or digits to get an external line and the external
number.
To open an extension for several calls:
#73* Dial.
z# Enter Authorization Code and press.
Verification tone.
To lock an extension:
*73* Dial.
z# Enter Authorization Code and press.
Verification tone.
Dialog 4220 Lite/Dialog 4222 Office30
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