3M M2167PW, M2467PW User manual

™

3M

Multi-Touch

Desktop Display

User Guide

For the Multi-Touch Desktop Product Line:

M1866PW, M2167PW, M2467PW, and M2767PW

Read and understand all safety information

contained in this document before using this product.

3M Touch Systems, Inc. Proprietary Information – TSD-40532 REV E

2 3M™ Multi-Touch Desktop Display User Guide

The information in this document is subject to change without notice. No part of this document may be reproduced or transmitted
in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of 3M Touch
Systems, Inc. 3M may have patents or pending patent applications, trademarks, copyrights, or other intellectual property rights
covering subject matter in this document. The furnishing of this document does not give you license to these patents, trademarks,
copyrights, or other intellectual property except as expressly provided in any written license agreement from 3M Touch Systems,
Inc.

The information provided in this document is intended as a guide only. For the latest detailed engineering specifications, please
contact your 3M Touch Systems, Inc. Application Engineer. 3M Touch Systems, Inc. is committed to continually improving
product designs, as a result, product specifications may be subject to change without notification.

"RoHS 2011/65/EU" means that the product or part does not contain any of the substances in excess of the maximum
concentration values (“MCVs”) in EU RoHS Directive 2011/65/EU, unless the substance is in an application that is exempt
under EU RoHS. The MCVs are by weight in homogeneous materials. This information represents 3M's knowledge and belief,
which may be based in whole or in part on information provided by third party suppliers to 3M.

NOTICE: Given the variety of factors that can affect the use and performance of a 3M Touch Systems, Inc. Product (the
“Product”), including that solid state equipment has operation characteristics different from electromechanical equipment, some
of which factors are uniquely within User’s knowledge and control, it is essential that User evaluate the 3M Touch Systems, Inc.
Product and software to determine whether it is suitable for User’s particular purpose and suitable for User’s method of
application. 3M Touch Systems, Inc. statements, engineering/technical information, and recommendations are provided for
User’s convenience, but their accuracy or completeness is not warranted. 3M Touch Systems, Inc. products and software are not
specifically designed for use in medical devices as defined by United States federal law. 3M Touch Systems, Inc. products and
software should not be used in such applications without 3M Touch Systems, Inc. express written consent. User should contact
its sales representative if User’s opportunity involves a medical device application.

IMPORTANT NOTICE TO PURCHASER: Specifications are subject to change without notice. These 3M Touch Systems,
Inc. Products and software are warranted to meet their published specifications from the date of shipment and for the period
stated in the specification. 3M Touch Systems, Inc. makes no additional warranties, express or implied, including but not
limited to any implied warranties of merchantability or fitness for a particular purpose. User is responsible for determining
whether the 3M Touch Systems, Inc. Products and software are fit for User’s particular purpose and suitable for its method of
production, including intellectual property liability for User's application. If the Product, software or software media is proven
not to have met 3M Touch Systems, Inc. warranty, then 3M Touch Systems, Inc. sole obligation and User’s and Purchaser’s
exclusive remedy, will be, at 3M Touch Systems, Inc. option, to repair or replace that Product quantity or software media or to
refund its purchase price. 3M Touch Systems, Inc. has no obligation under 3M Touch Systems, Inc. warranty for any Product,
software or software media that has been modified or damaged through misuse, accident, neglect, or subsequent manufacturing
operations or assemblies by anyone other than 3M Touch Systems, Inc. 3M Touch Systems, Inc. shall not be liable in any

action against it in any way related to the Products or software for any loss or damages, whether non-specified direct,
indirect, special, incidental or consequential (including downtime, loss of profits or goodwill) regardless of the legal theory
asserted.

Copyright © 2011—12 3M All rights reserved.
Document Title: 3M™ Multi-Touch Desktop Display User Guide

Document Number: TSD-40532, Revision E
3M, the 3M logo, MicroTouch, and the MicroTouch logo are either registered trademarks or trademarks of 3M in the United

States and/or other countries.
Windows and/or other Microsoft products referenced herein are either registered trademarks or trademarks of Microsoft

Corporation in the U.S. and/or other countries.
Linux is a registered trademark of Linus Torvalds in the U.S. and/or other countries
All other trademarks are the property of their respective owners.

3M Touch Systems, Inc. Proprietary Information – TSD-40532 REV E

3M™ Multi-Touch Desktop Display User Guide 3

Contents

Chapter 1 Introduction

Overview .................................................................................................................... 5

Important Safety Information ..................................................................................... 6

Important Notes .......................................................................................................... 8

Maintaining Your Touch Display .............................................................................. 8

Touch Sensor Care and Cleaning ............................................................................... 8

3M Touch Systems Support Services ........................................................................ 9

Contact 3M Touch Systems ....................................................................................... 9

Chapter 2 Setting up Your Multi-Touch Desktop Display

System Requirements ............................................................................................... 10

Unpacking Your Touch Display .............................................................................. 11

Connecting the Touch Display ................................................................................. 11

Testing the Multi-Touch Desktop Display ............................................................... 12

VESA Mounting Option .......................................................................................... 12

Video Card Requirements ........................................................................................ 13

Using the Standard Controls for the Video Card ..................................................... 13

Supported Video Display Modes and Refresh Rates ............................................... 13

Configuring the Display Settings ............................................................................. 14

Multimedia Features................................................................................................. 14

Access to the Video Controls ................................................................................... 14

Adjusting the Desktop Video Display...................................................................... 15

Chapter 3 Enabling Your Multi-Touch Desktop Display

Windows®7 USB Compatibility ............................................................................. 19

All Other Platforms .................................................................................................. 19

Multi-touch Application Support ............................................................................. 19

Installing 3M™ MicroTouch™ Software ................................................................ 20

Video Alignment ...................................................................................................... 20

3M Touch Systems, Inc. Proprietary Information – TSD-40532 REV E

4 3M™ Multi-Touch Desktop Display User Guide

Appendix A 3M™ PX USB Controller Communications

Overview of USB Firmware Communications ........................................................ 22

Communication Basics ............................................................................................. 22

Receiving Reports from the Controller .................................................................... 23

Command Set ........................................................................................................... 23

Set Feature - Calibration .......................................................................................... 23

Get Feature - GetStatus ............................................................................................ 25

Get Feature - GetMaxCount ..................................................................................... 26

Set Feature - Reset ................................................................................................... 27

Set Feature –Restore Defaults .................................................................................. 27

Asynchronous Reports ............................................................................................. 28

Appendix B Regulatory Information

Regulatory Agency Approvals ................................................................................. 30

FCC Warning ........................................................................................................... 31

CE Conformity for Europe ....................................................................................... 31

3M Touch Systems, Inc. Proprietary Information – TSD-40532 REV E

3M™ Multi-Touch Desktop Display User Guide 5

CHAPTER 1

Introduction

Overview

Congratulations on the purchase of your 3M™ Multi-Touch Desktop Display. This guide
describes how to set up your Multi-Touch Desktop Display.

The 3M Multi-Touch Desktop Displays take interactive display technology to the next
level by combining uncompromising multi-touch performance, brilliant high-definition
graphics, wide viewing angles and elegant product design into a fully-integrated, easy-to­use, plug-and-play desktop device.

The 3M Multi-Touch Desktop Displays feature 3M’s industry-leading Projected
Capacitive (3M PCT) technology that exceeds the typical touch performance of popular
smart phone and tablet devices by offering a high performance multi-touch experience.
Recognizing up to 20 simultaneous touch events, each at a 6-millisecond response rate,
the 3M Multi-Touch Desktop Displays also recognize and reject the user’s palms or arm
resting on the screen to help prevent inadvertent touches. This incredible touch
performance allows for a more natural user interaction that results in a truly inspired
creative experience unrivaled by competitive touch displays.

3M Touch Systems, Inc. Proprietary Information – TSD-40532 REV E

6 3M™ Multi-Touch Desktop Display User Guide

By combining industry-leading multi-touch performance, vibrant high-definition
graphics, and wide viewing angles with a fully integrated, industrial-design desktop
device, the 3M Multi-Touch Desktop Displays clearly defines the next level of
interactive touch displays.

Important Safety Information

Read and understand all safety information before using this product. Follow all
instructions marked on the product and described in this document. Pay close attention to
the following installation warnings and safety precautions.

Intended Use

The 3M Multi-Touch Desktop Display was designed for touch input and tested to
replace an existing display. These displays are intended for indoor use only and are not
designed for use in hazardous locations.

Explanation of Signal Word Consequences

DANGER: Indicates a potentially hazardous situation, which, if not avoided, will

result in death or serious injury and/or property damage.

WARNING: Indicates a potentially hazardous situation, which, if not avoided,

could result in death or serious injury and/or property damage.

CAUTION: Indicates a potentially hazardous situation, which, if not avoided, may

result in minor or moderate injury and/or property damage.

NOTICE: Indicates a potentially hazardous situation, which, if not avoided, may result
in property damage.

DANGER

To avoid the risk of fire and/or explosion which will result in serious injury or
death:

• Do not install or use this product in a hazardous location.

WARNING

To avoid the risk of fire which could result in serious injury or death:

• Do not remove the cover or back of the display.

To avoid the risk of electric shock which could result in serious injury or death:

• Plug power cord into appropriate grounded power source.

• Do not use a damaged power supply.

• Do not use a power cord that is frayed or otherwise damaged.

• Do not service the Flat Panel Display yourself. There are no user serviceable parts

inside. Refer all servicing to qualified service personnel.

• Do not use non-conforming replacement parts.

• Do not place wet or damp objects on the display.

3M Touch Systems, Inc. Proprietary Information – TSD-40532 REV E

3M™ Multi-Touch Desktop Display User Guide 7

WARNING

To avoid the risk of electric shock which could result in serious injury or death:

• Do not expose the display to rain or other sources of water, steam, or moisture.

• Do not place foreign objects on the display or its cables.

• Do not remove the cover or back of the display.

• Ensure that connecting the unit to the power source will not overload the power

source.

CAUTION

To avoid the risk of glass breakage which may result in minor or moderate injury:

• Handle the display with care to avoid breaking the touch sensor. The display

contains glass parts. Dropping the display may cause the glass parts to break.

• Ensure mounting screws are tightened fully to prevent instability.

• Do not place foreign objects on the display.

To avoid the potentially hazardous situations associated with the use of isopropyl
alcohol or other solvents for cleaning which may result in minor or moderate
injury or property damage:

• Follow all instructions and recommendations in the manufacturer's Material Safety

Data Sheet and product label.

To avoid possible environmental contamination which may result in minor or
moderate injury:

•

Dispose of the flat panel display according to applicable governmental regulations.

To avoid the risk of potential impact and instability which may result in minor or
moderate injury and/or property damage:

•

Do not mount using the VESA mount unless using a UL listed type mounting arm
bracket or a kiosk rated for the weight of the monitor and mounted with correct
installation hardware, following installation UL guidelines to a rated wall or
mounting bracket

• Ensure mounting screws are tightened fully to prevent instability.

•

Do not place foreign objects on the display.

To reduce the risk of muscle strain related to accessibility which may result in
minor or moderate injury and/or property damage:

• Do not install the monitor in a manner or location with awkward accessibility.

Extended use may result in muscle, tendon, or fixed posture strains. It is
recommended you take periodic breaks from continuous use.

NOTICE

• You are notified that any change or modification to the equipment not expressly

approved by the party responsible for compliance could void your authority to
operate such equipment.

• Do not use longer screws as they could potentially damage electronics inside the

display.

3M Touch Systems, Inc. Proprietary Information – TSD-40532 REV E

8 3M™ Multi-Touch Desktop Display User Guide

Important Notes

• In extreme temperature and humidity situations, you may observe condensation

between the touch screen and the display. To minimize this condition, place the unit
where it will be used and allow a 24-hour environmental stabilization period prior to
powering on the display. Any noticeable condensation is temporary and will have no
long term affect on the operation of the display.

• When unplugging power supply cord, hold the plug, do not pull by the cord.

• Do not connect or disconnect this product during an electrical storm.

• Install the display in a well-ventilated area. Always maintain adequate ventilation to

protect the display from overheating and to ensure reliable and continued operation.

• Do not expose this display to direct sunlight or heat. Passive heat may cause damage

to the housing and other parts.

• An inherent characteristic of the PCT sensor is a fine grid pattern that may be visible

under certain lighting conditions.

• Do not install this display in areas where extreme vibrations may be generated. For

example, nearby manufacturing equipment may produce strong vibrations. The
vibrations may cause the display to exhibit picture discoloration or poor video
quality.

• The 3M touch controllers mentioned in this document are USB compatible full speed

devices.

• 3M does not warrant that we are USB compliant pursuant to USB specifications.

Maintaining Your Touch Display

To maintain your display and keep your display operating at peak performance:

• Keep your display and touch sensor clean.

• Adjust the display video controls.

• Do not install the display in a place where ventilation may be hindered. Always

maintain adequate ventilation to protect the display from overheating and to promote
reliable and continued operation.

Touch Sensor Care and Cleaning

The touch sensor requires very little maintenance. 3M Touch Systems recommends that
you periodically clean the glass touch sensor surface. Be sure to turn off your display
before cleaning.

Typically, an isopropyl alcohol and water solution ratio of 50:50 is the best cleaning
agent for your touch sensor.

• Apply the cleaner with a soft, lint-free cloth. Avoid using gritty cloths.

• Always dampen the cloth and then clean the sensor. Be sure to spray the cleaning

liquid onto the cloth, not the sensor, so that drips do not seep inside the display or
stain the bezel.

3M Touch Systems, Inc. Proprietary Information – TSD-40532 REV E

3M™ Multi-Touch Desktop Display User Guide 9

CAUTION

To avoid the potentially hazardous situations associated with the use of alcohol or
other solvents which may result in minor or moderate injury or property damage:

• Follow all instructions and recommendations in the manufacturer's Material Safety

Data Sheet and product label.

• Be sure to follow solvent manufacturer's precautions and directions for use when

using any solvents

• It is important to avoid using any caustic chemicals on the touch sensor.

3M Touch Systems Support Services

3M Touch Systems, Inc. provides extensive support services through our website and
technical support organization. Visit the 3M Touch Systems website at

http://www.3m.com/touch/, where you can download MT 7 software and drivers, obtain

regularly updated technical documentation on 3M Touch Systems products, and learn
more about our company.

Whenever you contact Technical Support, please provide the following information:

•

Touch display size, part number and serial number

•

Current driver version

•

Operating system used

•

Information on additional peripherals

Technical Support is available Monday through Friday 8:30 a.m. to 5:30 p.m. with
limited call back service after 5:30 p.m. until 8:00 p.m. US Eastern Standard Time – 9
a.m. to 5 p.m. throughout Europe.

You can contact 3M Touch Systems, Inc. Technical Support (US only -- Eastern
Standard Time) by calling the hot line, sending email or a fax.

•

Technical Support Hot Line: 978-659-9200

•

Technical Support Fax: [phone]

•

Toll Free: 1-866-407-6666 (Option 3)

•

Email: [e-mail]

Contact 3M Touch Systems

Contact information for all offices can be found on our website at:

http://www.3m.com/touch/

3M Touch Systems, Inc. Proprietary Information – TSD-40532 REV E

10 3M™ Multi-Touch Desktop Display User Guide

CHAPTER 2

Setting up Your Multi-Touch Desktop Display

This chapter describes how to set up your 3M Touch Systems Multi-Touch Desktop
Display. You need to complete the following tasks:

• Unpack the components

• Connect the video, touch display cables, and power cables

• Power on the display and test your setup

• If you are not running Windows 7 (or Tablet PC), install MT7 software from the

enclosed CD. Note that this will not make multi-touch happen -- it is up to your
application to enable multi-touch.

System Requirements

The Multi-Touch Desktop Display requires a personal computer (PC). The requirements
for your PC are as follows:

• Your PC must have an available USB port to connect the touch sensor cable.

• Your PC must have a video card and video driver already installed for the display. If

you need to install a video card or a video driver, refer to your computer
documentation for instructions.

When choosing your workspace, select a sturdy, level surface. Also, make sure you can
easily access the back of the touch display and the computer. Easy access helps ensure a
smooth setup of the touch display.

Note: Before setting up your Multi-Touch Desktop Display, refer to the “Important
Safety Information” section at the beginning of this document.

3M Touch Systems, Inc. Proprietary Information – TSD-40532 REV E