3COM SMARTBoard 800ix-SMO, SMARTBoard 800ix-SMP User Manual

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SMARTBoard® 800ixand800ix-SMP

Interactive whiteboard systems

Configuration and user’s guide

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FCC warning

This equipment has been tested and foundto comply w ith the l imits for a Cl ass A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to pr ovide reasonable protection against harm ful i nterference when the equipment is operated i n a commercial environment. This equipment gener ates, uses and can radiate radio frequency energy and, if not installed andused in accordance with the m anufactur er’s instr uctions, may cause harmful interference to radio communications. Operation of this equipm ent in ar esidential area is li kely to cause harmful interferencei n w hich case the user will berequir ed to corr ect the interference at his own expense.

Trademark no tice

SMARTBoard, SMARTNotebook, SMARTMeetingPro,SMARTGoWire, DViT, smarttech, the SM ART logo and all SMART taglines are trademarks or r egistered trademarks of SMARTTechnologiesULC in the U .S. and/or other countries. Micr osoft, Windows andInternetExplor er are either registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countr ies. Blu-ray is atrademark of the Blu-ray Disc Association. All other third-party product andcompany names may be trademarks of their respective owners.

© 2012 SMARTTechnologiesULC. All rights reserved. No part of this publication may be reproduced, tr ansmitted, tr anscribed, stored in a retrieval system or translated into any language in any form by any means w ithout the pri or writtenconsent of SMARTTechnologiesULC. Information in this manual is subject to change without notice and does not r epresent a commitment on the part of SMART.

Oneor more of the following patents: US6320597;US6326954; U S6540366; US6563491; US6741267; US6803906; US6829372; US6919880; US6954197; US7151533; US7184030; U S7236162; US7411575; US7532206; US7619617; US7643006; US7692625; US7757001; US7880720; USD612396; USD616462; USD617332; USD633546; USD635189; USD636183; and U SD636784. Other patents pending.

01/2012

Important information

Before you install and use your SMARTBoard®800ix interactive whiteboard system, read and

understand the safety warnings and precautions in this user’s guide and the included warnings

document. These safety warnings and precautions describe the safe and correct operation of your

interactive whiteboard system and its accessories, helping you to prevent injuries and equipment

damage. Ensure that your interactive whiteboard system is always being used correctly.

In this document, “interactive whiteboard system” refers to the following:

l SMARTBoard 800 series interactive whiteboard

l SMARTUX60 projector

l Accessories and optional equipment

The projector included with your system is designed to work only with certain SMARTBoard

interactive whiteboard models. Contact your authorized SMART reseller (smarttech.com/where) for

more information.

Safety warnings, cautions and important information

Installation

W  W A R N I N G

l Failure to follow the installation instructions shipped with your SMART product could result in

personal injury and damage to the product.

l To reduce the risk of fire or electric shock, do not expose the SMART product to rain or

moisture.

I M P O R T A N T I N F O R M A T I O N

l Two people are required to mount your SMART product because it may be too heavy for one

person to safely maneuver.

When you lift your interactive whiteboard, you and your assistant should stand on either side

of the screen, supporting its weight at the bottom while balancing the top with your other

hands.

l When mounting the projector boom on a framed or hollow wall, attach both the mounting

bracket and the safety tether to a stud to safely support the projector’s weight. If you use only

drywall anchors, the drywall can fail, resulting in possible personal injury, and damage to the

product which may not be covered by your warranty.

l Do not leave cables on the floor where they can be a tripping hazard. If you must run a cable

over the floor, lay it in a flat, straight line and secure it to the floor with tape or a cable

management strip of a contrasting color. Handle cables carefully and avoid excessive

bending.

C  C A U T I ON

l Do not operate this unit immediately after moving it from a cold location to a warm location.

When the unit is exposed to such a change in temperature, moisture can condense on the

lens and crucial internal parts. Allow the system to stabilize to room temperature before

operation to prevent possible damage to the unit.

l Do not place the unit in hot locations, such as near heating equipment. Doing so could cause

a malfunction and shorten the life of the projector.

l Avoid setting up and using the SMART product in an area with excessive levels of dust,

humidity and smoke.

l Do not place your SMART product in direct sunlight or near any appliance that generates a

strong magnetic field.

l If you need to lean the interactive whiteboard against a wall before you mount it, make sure it

remains in an upright position, resting on the pen tray brackets, which can sustain the weight

of the interactive whiteboard.

Do not rest the interactive whiteboard on its side or on the top of the frame.

I M P O R T A N T I N F O R M A T I O N

l You must connect the USB cable that came with your SMARTBoard interactive whiteboard

to a computer that has a USB compliant interface and that bears the USB logo. In addition,

the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark

and CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid

damage to the SMARTBoard interactive whiteboard.

I  I MP OR T A N T

l Use the SMARTBoard 885ix interactive whiteboard system installation guide

(smarttech.com/kb/149616) or SMARTBoard 885ix-SMP interactive whiteboard system

installation guide (smarttech.com/kb/170129) to install your interactive whiteboard, projector

and ECP.

l Make sure an electrical socket is near your SMART product and remains easily accessible

during use.

l Using your SMART product near a TV or radio could cause interference to the images or

sound. If this happens, move the TV or radio away from the projector.

Operation

W  W A R N I N G

l If you are using an audio system, use only the power supply included with that product.

Using the wrong power supply might create a safety hazard or damage the equipment. If in

doubt, refer to the specification sheet for your product to verify the power supply type.

l Do not climb (or allow children to climb) on a wall- or stand-mounted SMARTBoard

interactive whiteboard.

Do not climb on, hang from or suspend objects from the projector boom.

Climbing on the interactive whiteboard or projector boom could result in personal

injury or product damage.

C  C A U T I ON

l Do not block the projector’s ventilation slots and openings.

l Avoid putting the projector into Standby mode during the lamp ignition phase because this

can lead to premature lamp failure. Keep the projector lamp on for a minimum of 45 minutes

before putting it into Standby mode to preserve the lamp life.

iii

I M P O R T A N T I N F O R M A T I O N

l In a high altitude location over 6000' (1800 m), where the air is thin and cooling efficiency is

reduced, use the projector with the fan mode set to High.

l Cycling power to the projector repeatedly can lock or damage your SMART product. After

you put the product into Standby mode, wait at least 45 minutes for cooling before starting

the product again.

l If dust or small items prevent pen tray buttons from being pressed or cause constant button

contact, remove the obstructions carefully.

I  I MP OR T A N T

l If you have peripheral devices that do not use a 4-pin mini-DIN S-video connector, an RCA

Composite video jack or an HDMI video connector, or if your device has an audio connection

that does not use RCA jacks, you may need to purchase third-party adapters.

l There are no projector menu options on the ECP. Keep your remote control in a safe place

because the ECP is not a substitute for the remote control.

l Do not disconnect cables from the ECP to connect peripheral devices because you could

disconnect controls for your interactive whiteboard.

l Disconnect the product from its power source when it’s not used for a long period.

Cleaning

C  C A U T I ON

Before you clean the projector, press the Power button twice on the ECP or remote control to put the system in Standby mode, and then allow the lamp to cool for at least 30

minutes.

l Do not spray cleaners, solvents or compressed air near any part of the projector because

they can damage or stain the unit. Spraying the system could spread a chemical mist on

some of the projector’s components and lamp, resulting in damage and poor image quality.

l Do not allow liquids or commercial solvents of any kind to flow into the projector.

I M P O R T A N T I N F O R M A T I O N

I  I MP OR T A N T

l Put your SMART product into Standby mode before cleaning it.

l Follow these guidelines to clean the projector:

Wipe the exterior of the projector with a lint-free cloth.

If necessary, use a soft cloth moistened with a mild detergent to clean the projector

housing.

Do not use abrasive cleaners, waxes or solvents.

Avoid touching the lens. If it is necessary to clean the lens:

Use liquids or commercial solvents (such as glass cleaners) to clean the lens,

but do not spray them directly on the system.

Use protective gloves and dip a lint-free cloth (such as Purestat PW2004) in an

anti-static solvent (such as Hyperclean EE-6310).

Gently wipe the lens from the center to the edge. Do not apply any pressure to

the lens.

Service

W  W A R N I N G

l There are no user-serviceable parts inside the pen tray. Only qualified personnel should

disassemble the pen tray’s printed circuit boards, and this procedure must be done with

proper electrostatic discharge (ESD) protection.

C  C A U T I ON

l Do not adjust any settings in the service menu other than those listed in the following

procedures. Changing other settings might damage or affect the operation of your projector

and may invalidate your warranty.

l When transporting your SMART product, repack it with as much of the original packaging as

possible. This packaging was designed with optimal shock and vibration protection.

l If your SMART product requires replacement parts, make sure the service technician uses

replacement parts specified by SMARTTechnologies or parts with the same characteristics

as the original.

I M P O R T A N T I N F O R M A T I O N

Environmental requirements

Before you install your SMARTBoard800 interactive whiteboard system, review the following

environmental requirements.

Environmental requirement

Operating temperature

Storage temperature

Humidity

Water and fluid resistance

Dust

Electrostatic discharge (ESD)

Cables

Conducted and radiated emissions

Parameter

41°F to 95°F (5°C to 35°C) from 0' to 6000' (0 m to 1800 m)

41°F to 86°F (5°C to 30°C) from 6000' to 9800' (1800 m to 3000 m)

-4°F to 104°F (-20°C to 40°C)

30% to 80% relative humidity, non-condensing

Intended for indoor use only. Doesn’t meet any salt-spray or water

ingress requirements.

Don’t pour or spray liquids directly onto your interactive whiteboard,

the projector or any of its sub-components.

Intended for use in office and classroom environments. Not for

industrial use where heavy dust and pollutants can cause malfunctions or impaired operation. Periodic cleaning is required in areas with heavier dust. See Cleaning the projector on page 35 for information on cleaning the SMARTUX60 projector.

Designed for pollution degree 1 (P1) as per EN61558-1, which is

defined as “No pollution or only dry non-conductive pollution”.

EN61000-4-2 severity level 4 for direct and indirect ESD

No malfunction or damage up to 8kV (both polarities) with a 330

ohm, 150 pF probe (air discharge)

Unmated connectors meet no malfunction or damage up to 4kV

(both polarities) for direct (contact) discharge

All SMARTBoard800ix interactive whiteboard system cables

should be shielded to prevent potential accidents and degraded video and audio quality.

EN55022/CISPR 22, Class A

Important information i

Safety warnings, cautions and important information i Environmental requirements vi

Chapter 1: About your interactive whiteboard system 1

SMARTBoard800ix interactive whiteboard system features 2 Included accessories 4 Optional accessories 6

Chapter 2: Installing your interactive whiteboard system 7

Choosing a location 7 Choosing a height 8 Routing the cables 9 Installing SMART software 9 Locking the pen tray to your interactive whiteboard 9

Chapter 3: Using your interactive whiteboard system 11

Using your projector 11 Using your interactive whiteboard 24 Using the Extended Control Panel (ECP) 24 Using the RCA connector pod 26 Using the laptop computer harness 26 Using the SMARTGoWire cable 27

Chapter 4: Integrating other devices 29

Video format compatibility 29 Connecting peripheral sources and outputs 32

Chapter 5: Maintaining your interactive whiteboard system 35

Maintaining your interactive whiteboard 35 Cleaning the projector 35 Focusing and adjusting the projector image 36 Replacing the projector lamp 37

Chapter 6: Troubleshooting your interactive whiteboard system 43

Before you start 44 Determining you interactive whiteboard system’s status 46 Resolving interactive whiteboard issues 47 Resolving projector issues 48

vii

C O N T E N T S

Resolving ECP issues 55 Accessing the service menu 55 Transporting your interactive whiteboard system 57

Appendix A: Remotely managing your system through a network interface 59

Web page management 59 Simple Network Management Protocol (SNMP) 66

Appendix B: Remotely managing your system through an RS-232 serial interface 67

Connecting your room control system to the ECP 67 Projector programming commands 69

Appendix C: Remote control code definitions 81

Appendix D: Hardware environmental compliance 83

Waste Electrical and Electronic Equipment regulations (WEEE directive) 83 Restriction of Certain Hazardous Substances (RoHS directive) 83 Batteries 83 Packaging 84 China’s Electronic Information Products regulations 84

Index 85

viii

Chapter 1

whiteboard system

SMARTBoard800ix interactive whiteboard system features 2

SMARTBoard 800 series interactive whiteboard 2 SMARTUX60 projector 3 Extended Control Panel (ECP) 4

Included accessories 4

Remote control 4 Pens 5 Eraser 5 SMARTBoard800ix-SMP interactive whiteboard system accessories 5

SMARTGoWire™ auto-launch cable 5 CAT 5 USB extender 6 VGA connection kit 6

Optional accessories 6

RCA connector pod 6 Optional accessories 6

Your SMARTBoard800ix interactive whiteboard system combines the following components:

l SMARTBoard 800 series interactive whiteboard

l Wall-mounted, ultra-short-throw SMARTUX60 projector

l Accessories and optional equipment

This chapter describes the features of your interactive whiteboard and provides information about

product parts and accessories.

C H A P T E R 1

About your interactive whiteboard system

SMARTBoard800ix interactive whiteboard system features

Your SMARTBoard800ix interactive whiteboard system

uses the WXGA (16:10) ultra-short-throw, high-offset

SMARTUX60 projector. Your SMARTBoard800ix

interactive whiteboard system delivers high-definition, high

performance interactivity that is virtually shadow--free and

glare--free.

The modular and expandable hardware and software

architecture of your interactive whiteboard system enables

you to do everything you can do at your computer—open

and close applications, meet with others, create new

documents or edit existing ones, visit websites, play and

manipulate video clips and more—just by touching the interactive surface. Two users can also draw

on the interactive surface at the same time, and you can use an array of gestures within applications.

The projector also supports video and audio connections from a variety of devices, including DVD

and Blu-ray™ players, VCRs, document cameras, digital cameras and high-definition sources, and

can project media from these sources onto the interactive screen.

When you use SMART software with your SMARTBoard800ix interactive whiteboard system, you

can write over any Ink Aware application in digital ink using a pen tray pen or your finger, and then

save these notes either in the application or to a .notebook file for future reference and distribution.

SMARTBoard 800 series interactive whiteboard

Your SMARTBoard 800 series interactive whiteboard, featuring SMART’s proprietary DViT®

(DigitalVisionTouch) technology, is the most intuitive touch-sensitive front projection interactive

whiteboard in the world.

The SMARTBoard 800 series interactive whiteboard performs best with the SMARTUX60 projector

because of its exceptional color performance, aspect ratio, input response and short-throw image

distance.

C H A P T E R 1

About your interactive whiteboard system

Other features of your interactive whiteboard include:

l A modular pen tray that automatically detects

when you pick up a pen tray pen or the eraser

l Pen tray buttons that activate the pens’ colors

and the on-screen keyboard, right-click,

Orientation and Help functions

l A durable hard-coated surface that is optimized

for projection and easily cleaned

l A security cable lock feature that enables you to

lock your interactive whiteboard to help safeguard it from theft

For more information about your SMARTBoard interactive whiteboard, see the SMARTBoard 800

series interactive whiteboard user’s guide (smarttech.com/kb/144817).

SMARTUX60 projector

The SMARTUX60 projector system includes an ultra-short-throw

projector for use with SMARTBoard800 interactive whiteboards and

a sturdy support system ideal for classroom environments.

The features of the projector system include:

l A wall-mounted, high-offset SMARTUX60 projector engine that

uses single chip DLP® technology by TexasInstruments™,

providing BrilliantColor™ performance, High Contrast, and Gamma 2.1 correction with Bright

Classroom, Dark Classroom, sRGB, User and SMART Presentation modes

l 16:10 aspect ratio

l 2000 ANSI Lumens (typical)

l PAL, PAL-N, PAL-M, SECAM, NTSC, NTSC 4.43, SDTV (480i/p and 576i/p), HDTV (720p

and 1080i) video system compatibility

l Native 1280 × 800 resolution

l AppleMacintosh, iMac and VESA® RGB video format standard compatibility

l Remote management via network through an RJ45 cable

Remote management via a serial RS-232 interface

l Self-protection timer for a hot re-strike of the projector lamp

C H A P T E R 1

About your interactive whiteboard system

l Protected cable routing through the projector housing and a cable cover that prevent tampering

and clutter

l Cleaning cloth for use on the projector lens and system mirror

l Secure mounting and installation system that includes:

Two projector padlock loops

Mounting hardware for solid masonry or framed wall installations

l Templates and instructions for positioning the system safely

Your SMARTUX60 projector connection panel supports the following connectors:

l 3-pin mini-DIN connector

l 4-pin powered mini-DIN connector and 7-pin mini-DIN connector

l S-video input and associated dual-channel audio input (two RCA jacks)

l HDMI connector input

l Two HD-DB15 (VGA) inputs and associated audio input (3.5 mm jack) and one HD-DB15

(VGA) output and associated audio output (3.5 mm jack) with additional interface support for

Component YPbPr and Component YCbCr inputs with proper adapters (not included)

l RJ45 cable for local area network connections

l RS-232 connector

l USB B receptacle for service access

Extended Control Panel (ECP)

Your projector system ECP attaches to the interactive whiteboard

pen tray. The ECP features controls for power, source selection and

volume adjustment, as well as a USB A receptacle for USB drives.

Included accessories

The following accessories are included with your interactive whiteboard system.

Remote control

The remote control enables you to control the system and set up your projector. Use the remote control to access menu options, system information and input selection options.

C H A P T E R 1

About your interactive whiteboard system

Pens

There are two pens included with your interactive whiteboard. Pick

up a pen and press one of the four color buttons on the pen tray

(black, red, green or blue) to select the color of digital ink you write on

the interactive whiteboard.

I  I MP OR T A N T

Do not substitute the pens with other items, such as dry-erase markers, if Touch Recognition is

enabled. (Touch Recognition enables you to pick up a pen tray pen, and then write, select or erase

without replacing the pen.)

Eraser

The eraser resembles a rectangular chalkboard eraser. You can use a

substitute object, as long as it has a similar shape, reflects infrared light

and doesn’t scratch or mark the interactive whiteboard surface.

SMARTBoard800ix-SMP interactive whiteboard system accessories

The following accessories are included with SMARTBoard800ix-SMP interactive whiteboard

systems.

SMARTGoWire™ auto-launch cable

The SMARTGoWire cable is a USB to USB connection that enables you to use SMARTMeetingPro™ software on computers where the software is not installed.

I  I MP OR T A N T

The SMARTMeetingPro software on the cable is compatible with only Windows® operating

systems.

Ensure that Autoplay is enabled on your computer before you connect the cable. See the

SMARTSupport website (smarttech.com/support) for additional information.

If you are using a laptop that doesn’t have SMARTMeetingPro software installed, connect the laptop

to the interactive whiteboard using your SMARTGoWire cable. The SMARTMeetingPro icon appears in the notification area on your laptop once you connect the cable.

C H A P T E R 1

About your interactive whiteboard system

CAT 5 USB extender

The CAT 5 USB extender (Part No. SBX8-

CAT5-XT) enables you to connect your

interactive whiteboard to a computer up to

50' (15 m) away using a Cat5, Cat5e or

Cat6 cable (not included).

VGA connection kit

The VGA connection kit allows you to connect a laptop to your interactive whiteboard system using a VGA cable. The end of the VGA connection kit can be attached to either side of the interactive whiteboard or to a wall in a convenient location.

Optional accessories

RCA connector pod

The RCA connector pod includes two RCA jacks for dual-channel audio input and one for composite video input. You can use the RCA connector pod to connect DVD/Blu-ray players and similar devices (see Connecting peripheral sources and outputs on page 32).

Optional accessories

You can add a variety of accessories to your interactive whiteboard to best meet your specific needs.

Purchase these items from your authorized SMART reseller when you order your interactive

whiteboard system or later.

For more information on accessories, go to smarttech.com/accessories.

Chapter 2

whiteboard system

Choosing a location 7 Choosing a height 8 Routing the cables 9 Installing SMART software 9 Locking the pen tray to your interactive whiteboard 9

Consult the SMARTBoard800ix interactive whiteboard system installation document included with

your product for instructions on how to install your product.

I  I MP OR T A N T

Use the SMARTBoard 885ix interactive whiteboard system installation guide

(smarttech.com/kb/149616) or SMARTBoard 885ix-SMP interactive whiteboard system

installation guide (smarttech.com/kb/170129) to install your interactive whiteboard, projector and

ECP.

This chapter provides additional considerations and details for installing your interactive whiteboard

system.

Choosing a location

Choose a location for your interactive whiteboard system that’s far from bright light sources, such as

windows and strong overhead lighting. Bright light sources can cause distracting shadows on your

interactive whiteboard and can reduce the contrast of the projected image.

Select a wall with a flat, regular surface and sufficient clearance to accommodate your interactive

whiteboard system. Install the projector and your interactive whiteboard on the same flat surface. For

best presentation alignment, mount your interactive whiteboard system in a location that’s central to

your audience’s viewing direction.

For mobile or adjustable installation options, contact your authorized SMART reseller.

C H A P T E R 2

Installing your inter active whiteboard system

W  W A R N I N G

l Refer to your interactive whiteboard system’s specifications (available at

smarttech.com/support) for its weight. Check your local building codes to ensure that your

wall can support this weight, and use appropriate mounting hardware for your wall type.

l If you are installing the interactive whiteboard system on drywall, use all the included toggle

bolts. If one of the bracket holes aligns with a wall stud, use appropriate hardware in that hole

instead of a toggle bolt.

If you’re replacing a SMARTBoard 500 or 600 series interactive whiteboard with the SMARTBoard

800 series interactive whiteboard on drywall, you must remove the wall-mount bracket and mounting

hardware, and then install all the mounting hardware and brackets supplied with your SMARTBoard

800 series interactive whiteboard instead.

To help ensure that your interactive whiteboard is mounted correctly, make sure the colors of the wall-

mount hanger on the back of the interactive whiteboard and the wall-mount bracket are the same.

Choosing a height

SMART includes a mounting template with each interactive whiteboard system. If you lose this

template, contact your authorized SMART reseller. Using this template ensures that you can do the

following:

l Mount the projector at a safe height for head space clearance, while maintaining enough space

for airflow and installation access above the unit.

l Position the projector at the correct height above your interactive whiteboard to align the

projected image with the touch screen.

Dimensions on the template recommend a distance from the floor suitable for adults of average

height. You should consider the general height of your user community when you choose a position

for your interactive whiteboard.

C H A P T E R 2

Installing your inter active whiteboard system

Routing the cables

When connecting cables from the SMARTUX60 projector to your interactive whiteboard, make sure

that all cables pass between the two interactive whiteboard wall-mounting brackets. Make sure the

cables don’t rest on the wall-mounting brackets.

Installing SMART software

You must install SMARTsoftware on the computer connected to your interactive whiteboard system

to access all of its features.

Download SMARTsoftware from smarttech.com/software. These pages list the minimum hardware

requirements for each software version. If SMART software is already installed on your computer,

take this opportunity to upgrade your software to ensure compatibility.

Locking the pen tray to your interactive whiteboard

To learn how to lock the pen tray to your interactive whiteboard, see the SMARTBoard 800 series

interactive whiteboard user’s guide (smarttech.com/kb/144817).

Chapter 3

whiteboard system

Using your projector 11

Using your remote control 11

Replacing the remote control battery 12 Using the remote control buttons 13

Adjusting projector settings 14 Focusing the image 21 Adjusting the image 21 Projector connection diagram 22

Using your interactive whiteboard 24 Using the Extended Control Panel (ECP) 24 Using the RCA connector pod 26 Using the laptop computer harness 26 Using the SMARTGoWire cable 27

This chapter describes the basic operation of your interactive whiteboard system and explains how to

set up your remote control, retrieve system information, access the projector’s image adjustment

options and integrate your interactive whiteboard system with peripheral devices.

Using your projector

This section explains how to use your projector and its included remote control.

Using your remote control

The projector remote control enables you to access on-screen projector menus and change projector

settings.

C H A P T E R 3

Using your interactive whiteboard system

Replacing the remote control battery

Follow this procedure to replace the remote control battery.

W  W A R N I N G

l Reduce the risk associated with a leaking battery in the projector’s remote control by

following these practices:

Use only the specified type of coin-cell battery.

Orient the battery’s positive (+) and negative (–) terminals according to the markings

on the remote control.

Remove the battery when the remote control is unused for an extended period.

Do not heat, disassemble, short or recharge the battery, or expose it to fire or high

temperatures.

Avoid eye and skin contact with the battery if it has a leak.

l Dispose of the exhausted battery and product components in accordance with applicable

regulations.

g To replace the remote control battery

1. Hold down the side release on the leftside of the battery holder and pull the battery holder

completely out of the remote control.

2. Remove the old battery from the battery holder and replace it with a CR2025 coin-cell battery.

I  I MP OR T A N T

Align the positive (+) and negative (–) signs on the battery terminals with the correct signs on

the battery holder.

3. Insert the battery holder into the remote control.

C H A P T E R 3

Using your interactive whiteboard system

Using the remote control buttons

The projector remote control enables you to access on-screen menus and change projector settings.

Use the Power button on the remote control or ECP to put the projector into Standby mode or to turn it on. You can also use the Input button on the remote control or ECP to switch sources on the

projector.

Number Function Description

1 Input Select a video and audio input source.

2 Menu Show or hide the projector menus.

3 (Left), (Right),

Change the menu selections and adjustments.

(Up) and (Down) arrows

4 Hide Freeze, hide or display the image:

Press once to freeze the image.

For example, you can display a question on the screen while you check your e-mail.

Press again to hide the image, that is, to

display a black screen.

Press again to return to the live image.

5 Mode Select a display mode.

6 Mute Mute audio amplification.

(Power)

Turn on the projector or put it into Standby mode.

8 (Enter) Accept the selected mode or option.

9 (Volume Up) Increase audio amplification volume.

10 (Volume Down) Decrease audio amplification volume.

C H A P T E R 3

Using your interactive whiteboard system

N  N OT E

The Mute, Volume Up and Volume Down buttons work only if there is an audio source and

speaker system connected to the projector for the currently selected input source.

Adjusting projector settings

The remote control’s Menu button enables you to access the on-screen display to adjust the projector

settings.

I  I MP OR T A N T

There are no projector menu options on the ECP. Keep your remote control in a safe place because

the ECP is not a substitute for the remote control.

Setting Use Notes

Image Adjustment menu

Display Mode Indicates the projector’s display output

(SMARTPresentation, BrightRoom, DarkRoom, sRGB and User).

Brightness Adjusts projector brightness from 0 to

100.

Contrast Adjusts the difference between the

lightest and darkest parts of the image from 0 to 100.

Frequency Adjusts the display data frequency of

the projected image from -5 to 5 to match the frequency of your computer’s graphics card.

Tracking Synchronizes your projector’s display

timing with your computer’s graphics card from 0 to 63.

H-position Moves the horizontal position of the

source video left or right from 0 to 100 (relative to the projected image).

The default is SMARTPresentation.

The default is 50.

The default is 0.

This setting applies to VGA inputs only.

Don’t adjust this setting unless you’re advised to by SMARTSupport.

Apply this setting only after you make all boom adjustments.

This setting applies to VGA inputs only and is useful in situations where the source video is cut off.

C H A P T E R 3

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Setting Use Notes

V-position Moves the vertical position of the

source video up or down from -5 to 5 (relative to the projected image).

Don’t adjust this setting unless you’re advised to by SMARTSupport.

Apply this setting only after you make all boom adjustments.

This setting applies to VGA inputs only and is useful in situations where the source video is cut off.

Saturation Adjusts the projected image’s color

saturation from 0 to 100.

Sharpness Adjusts the projected image’s

sharpness from 0 to 31.

Tint Adjusts the image color balance of red

and green from 0 to 100.

White Peaking Adjusts the image color brightness

from 0 to 10 while providing more vibrant white shades.

This setting applies to S-video and Composite video inputs only.

A value closer to 0 creates a natural image and a value closer to 10 enhances brightness.

Degamma Adjusts the color performance of the

display from 0 to 3.

Color Adjusts the Red, Green, Blue, Cyan,

Magenta and Yellow colors on the projector from 0 to 100 to provide

Each color has a default value of 100.

Adjustments to the color settings register under the User mode.

custom color and luminance output.

Audio menu

Volume Adjusts the projector’s volume

The default is 0.

amplification from -20 to 20.

Mute Mutes the projector’s audio output. The default is off.

If you mute the projector’s audio output and then increase or decrease the volume, the volume is restored automatically. You can prevent this from happening by disabling the volume control.

Disable Volume Control

Disables the projector’s volume control and the ECP’s volume control knob.

Closed Captioning Turns closed captioning on or off for

video sources that support closed captioning.

Closed Captioning Language

Sets the closed captioning language to CC1 or CC2.

Typically, CC1 displays U.S. English subtitles, while CC2 displays other regional languages, such as French or Spanish, depending on television channel or media setup.

C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

Projector Functions menu

Auto Signal Detect Enables or disables signal searching of

input connectors.

The default is off.

Select On to have the projector continuously switch inputs until it finds an active video source.

Select Off to maintain signal detection in one input.

Lamp Reminder Turns the lamp replacement reminder

on or off.

This reminder appears 100 hours before the recommended lamp replacement.

Lamp Mode Adjusts lamp brightness to Standard

or Economy.

Standard displays a high-quality, bright image.

Economy increases the lamp life by decreasing the brightness of the image.

Auto Power Off (minutes)

Sets the length of the auto power-off countdown timer between 1 and 240 minutes.

The default is 120 minutes.

The timer begins to count down when the projector no longer receives a video signal. The timer finishes when the projector enters Standby mode.

Select 0 to turn off the timer.

Zoom Adjusts the zoom to the center of the

image in or out from 0 to 30.

The default is 0.

Zooming in cuts off the outer edges of the source video.

Projector ID Sets the projector’s unique ID number

(from 0 to 99) within your organization’s network.

You can refer to this number when using the network remote management feature (see Remotely managing your system through a network interface on page 59).

C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

Aspect Ratio Adjusts the image output to

FillScreen, MatchInput or 16:9.

The default is FillScreen.

FillScreen produces an image that fills the entire screen by stretching and scaling the source video to match the projector’s native resolution and aspect ratio.

MatchInput displays the source video in its native resolution and aspect ratio. As a result, unused space could appear along the top and bottom edges of the screen (letterbox format) or along the left and right edges of the screen (pillarbox format).

16:9 displays the source video in 16:9 aspect ratio. As a result, unused space appears along the top and bottom edges of the screen. This is recommended for use with HDTV and DVD/Blu-ray discs enhanced for wide-screen televisions.

See Video format compatibility on page 29 for descriptions of each mode.

Startup Screen Selects the type of startup screen

(SMART, Capture User Startup Screen or Preview Startup Screen).

This screen displays when the projector lamp is starting and a video source signal isn’t displayed.

SMART displays the default SMART logo on a blue background.

Capture User Startup Screen closes the on-screen display menu and captures the entire projected image. The captured image is displayed the next time the on-screen display opens. (The capture can take up to one minute, depending on the complexity of the background graphic.)

Preview Startup Screen enables you to preview the default or captured startup screen.

C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

Set to Default? Resets projector settings to their

default values.

If you select Yes, all projector settings reset to their defaults, reversing any menu changes you made. This action is irreversible.

Don’t adjust this setting unless you want to reset all of the applied settings, or unless you’re advised to by a SMARTSupport specialist.

USB1 Source Enables touch for the selected video

source (VGA-1, VGA-2, HDMI or Disabled) by associating the video source with the room computer USB receptacle (USB1) on the ECP.

The default is VGA-1.

When the user switches to the video source you select in this setting, the interactive whiteboard recognizes touch from the device connected to the room computer USB receptacle on the ECP.

Selecting Disabled disables the room computer USB receptacle on the ECP.

This setting was introduced in DDP firmware version 1.0.0.4.

USB2 Source Enables touch for the selected video

source (VGA-1, VGA-2, HDMI or Disabled) by associating the video source with the laptop USB receptacle (USB2) on the ECP.

The default is VGA-2.

When the user switches to the video source you select in this setting, the interactive whiteboard recognizes touch from the device connected to the laptop USB receptacle on the ECP.

Selecting Disabled disables the laptop USB receptacle on the ECP.

This setting was introduced in DDP firmware version 1.0.0.4.

Network menu

Network and VGA Out

Activates the projector’s VGAOut and RJ45 connector and network features.

Status Displays the current network status

(Connected, Disconnected or Off).

DHCP Displays the status of the network’s

Dynamic Host Configuration Protocol (DHCP) as On or Off.

Password Reminder

E-mails the network password to the predefined e-mail recipient.

The default is off.

The default is on.

On enables a DHCP server on the network to automatically assign an IP address to the projector.

Off enables an administrator to assign an IP address manually.

See Web page management on page 59 to set up a destination e-mail address.

C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

IP Address Displays the projector’s current IP

address in values between 0.0.0.0 and

255.255.255.255.

To change the projector’s IP address, use the RS-232 connector (see Network controls on page 75) or use a DHCP server to assign a dynamic IP address, and then set a static IP address using the network remote management feature (see Remotely

managing your system through a network interface on page 59).

Subnet Mask Displays the projector’s subnet mask

number in values between 0.0.0.0 and

255.255.255.255.

Gateway Displays the projector’s default

network gateway in values between

0.0.0.0 and 255.255.255.255.

DNS Displays the projector’s primary

domain name number in values between 0.0.0.0 and 255.255.255.255.

MAC Address Displays the projector’s MAC address

in xx-xx-xx-xx-xx-xx format.

Group Name Displays the projector’s workgroup

name as set by an administrator (maximum 12 characters).

You can set the projector’s workgroup name using the remote management features (see Remotely managing your system through a network interface on page 59 and Remotely managing your

system through an RS-232 serial interface on page 67).

Projector Name Displays the projector’s name as set

by an administrator (maximum 12 characters).

You can set the projector’s name using the remote management features (see

Remotely managing your system through a network interface on page 59 and Remotely managing your system through an RS-232 serial interface on

page 67).

Location Displays the projector’s location as set

by an administrator (maximum 16 characters).

You can set the projector’s location using the remote management features (see Remotely managing your system through a network interface on page 59 and Remotely managing your system through an RS-232 serial interface on page 67).

C H A P T E R 3

Using your interactive whiteboard system

Setting Use Notes

Contact Displays the contact name or number

for projector support as set by an administrator (maximum 16 characters).

You can set the contact name or number using the remote management features (see Remotely managing your system through a network interface on page 59 and Remotely managing your

system through an RS-232 serial interface on page 67).

Language menu

Language Selects language preference. Projector menu support is available in

English (default), Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, Finnish, French, German, Greek, Italian, Japanese, Korean, Norwegian, Polish, Portuguese (Brazil), Portuguese (Portugal), Russian, Spanish and Swedish.

Information menu

Lamp Hours Displays the current number of lamp

usage hours from 0 to 4000 hours from when it was last reset.

Input Displays the currently displayed video

input source (VGA-1, VGA-2,

Composite, S-Video, HDMI or None).

Resolution Displays the projector’s most recently

detected video source signal resolution and refresh rate.

Firmware Version Displays the projector’s digital display

processor (DDP) firmware version in x.x.x.x format.

MPU Version Displays the projector microprocessor

unit (MPU)firmware version in x.x.x.x format.

Network Version Displays the projector’s network

communications processor firmware version in x.x.x.x format.

Model Number Displays the projector’s model number.

Serial Number Displays the projector’s serial number.

Always reset the lamp hours after you replace a lamp, because lamp service reminders are based on the current hours of use. See Resetting the lamp hours on page 41 for details on the lamp hours reset procedure.

If there is no current video input source signal, this setting displays the last known source signal image resolution and refresh rate.

If you haven’t enabled the Network and VGA Out setting, this setting is unable to display the projector’s network communications processor firmware version and displays 0.0.0.0 instead.

C H A P T E R 3

Using your interactive whiteboard system

Focusing the image

Use the focus dial located on the bottom of the SMARTUX60 projector to focus the projected image.

g To focus and adjust the image

Turn the focus dial clockwise or counterclockwise until the image is in focus.

Adjusting the image

Refer to these notes when adjusting the projected image as described in the included SMARTBoard

880ix interactive whiteboard system installation guide (smarttech.com/kb/149616).

Refer to these notes when adjusting the projected image as described in the included SMARTBoard

885ix interactive whiteboard system installation guide (smarttech.com/kb/149616) or SMARTBoard

885ix-SMP interactive whiteboard system installation guide (smarttech.com/kb/170129).

l While adjusting the projected image size, shape and location, use the projector’s default

background so that you can see the full projected image clearly. Don’t use other images, which

might be cropped or scaled by the projector and result in a misleading projected image size,

shape, and location.

l Use the mechanical adjustments described in the installation document to make all physical

image adjustments. Don’t use the projector’s on-screen menu options during the projector

alignment process.

l Make sure that the screws supporting the adjustment module are tightened so the projector

doesn’t move on the wall-mounting bracket’s track. Also, make sure that the image adjustment

restrictors (screws and collars) are loosened when adjusting the image, or image adjustment

will be difficult or impossible.

l Use only the color-coded control knobs on the top of the projector’s adjustment module and

always unlock the locking ring to adjust the projector’s image.

C H A P T E R 3

Using your interactive whiteboard system

l Don’t touch the projector lens or mirror. This can disturb the focus or quality of image that your

projector displays.

l When adjusting keystone (tilt), ensure that the top and bottom edges of the image are

horizontal before you position the left and right edges of the image relative to your interactive

whiteboard.

l To fine-tune the image, you might need to repeat all steps described in the installation

document in smaller increments.

Projector connection diagram

You can connect a variety of peripheral devices to your projector, including DVD/Blu-ray players,

VCRs, document cameras, digital cameras and high-definition sources, as well as peripheral device

outputs such as a secondary projector or a flat-panel display and powered speakers.

N  N OT E

You might need to purchase third-party adapters to connect certain peripheral devices.

C H A P T E R 3

Using your interactive whiteboard system

No. Connector Connect to:

1 3.5 mm phone jack audio output Speakers (not included)

2 3.5 mm phone jack audio input (×2) Audio sources associated with primary and

secondary computers

3 DB15F RGB video output (VGA Out) Secondary display (not included)

4 DB15F RGB video input (VGA 1) Primary computer (not included)

5 DB15F RGB video input (VGA 2)

Secondary computer (not included) through

VGA connection kit

6 DB9 RS-232F ECP cable harness

7 RCA composite video input

(and left and right RCA audio input)

Video source (not included) through RCA connector pod

8 HDMI input High-definition video source (not included)

9 Power Mains power supply

10 USB B Computer (for service access only)

11 RJ45 Network (for web page management and

SNMP access)

12 4-pin mini-DIN S-video input

Video source (not included)

(and left and right RCA audio input)

13 7-pin mini-DIN ECP cable harness

14 4-pin power mini-DIN 5V/2A output ECP cable harness

15 3-pin power mini-DIN 5V/1A output [Not used]

N  N OT ES

l To connect your SMARTBoard 800 series interactive whiteboard see the SMARTBoard

885ix interactive whiteboard system installation guide (smarttech.com/kb/149616) or

SMARTBoard 885ix-SMP interactive whiteboard system installation guide

(smarttech.com/kb/170129).

l To connect accessories to your SMARTBoard interactive whiteboard, refer to the

documents included with the accessories and consult the SMARTSupport website

(smarttech.com/support) for additional information.

C H A P T E R 3

Using your interactive whiteboard system

Using your interactive whiteboard

Refer to the SMARTBoard 800 series interactive whiteboard user’s guide

(smarttech.com/kb/144817) for more information on using your interactive whiteboard.

When you connect your SMARTBoard interactive whiteboard to a computer with SMART software,

you can access the full capabilities of your interactive whiteboard.

For more information on this software, press the Help button on your interactive whiteboard pen tray.

For additional resources, go to smarttech.com, click the flag icon to the right of the SMART logo, and

then select your country and language. In the Support section of this website, you’ll find up-to-date,

product-specific information, including setup instructions and specifications. The

SMARTLearningSpace (learningspace.smarttech.com) also has free learning resources, hands-on

lessons and information on how to get more training.

Using the Extended Control Panel (ECP)

The ECP gives you control of the basic operations of your interactive whiteboard system. Press the

Power button on the ECP or remote control to put the projector system into Standby mode or turn it on. Press the Input button on the ECP or remote control to switch sources on the projector.

I  I MP OR T A N T

l There are no projector menu options on the ECP. Keep your remote control in a safe place

because the ECP is not a substitute for the remote control.

l Do not disconnect cables from the ECP to connect peripheral devices because you could

disconnect controls for your interactive whiteboard.

N  N OT E

Low Power mode reduces your interactive whiteboard system’s power consumption when it is in

Standby mode.

To set the projector system to enter Low Power mode automatically whenever it enters Standby

mode, hold down the Power and Input buttons at the same time for five seconds. After five

seconds, the Power button blinks amber for two seconds to indicate that Low Power mode is enabled.

C H A P T E R 3

Using your interactive whiteboard system

The following diagram and table describe the components of the ECP.

Number Function

Left side

1 USB A receptacle (for USB drives)

N  N OT E

USB drives that you connect to this receptacle are only accessible to the room computer (the computer connected to the USB 1 receptacle).

Front

3 Volume control

4 Input selection

Back

5 Two mini USB B receptacles (connect to room computer and laptop)

6 11-pin connector (connects to ECP cable harness)

7 4-pin connector (for room control)

Power button and status indicator light

N  N OT E

Use an SBX8 series control cable (Part No. SB8-CTRL) to convert the 4-pin connector to a DB9

RS-232 connector for use with a third-party room control system. An SBX8 series control cable is

included with SMARTBoard800ix-SMP interactive whiteboard systems. Alternatively, you can

purchase an SBX8 series control cable from your local SMART reseller.

C H A P T E R 3

Using your interactive whiteboard system

T  TI P

If your computer has an HDMI output, you can connect a USB cable from your computer to either of

the USB B receptacles on the ECP and an HDMI cable from your computer to the HDMI connector

on the projector. Associate the HDMI source with the appropriate USB receptacle (see Adjusting

projector settings on page 14). Press the Input button on the ECP to switch to the HDMI input.

Using the RCA connector pod

The RCA connector pod is an optional accessory for the SMARTBoard800ix interactive whiteboard

system. Purchase this item from your authorized SMART reseller.

The following diagram and table describe the components of the RCA connector pod.

Number Function

1 RCA composite video input jack (for peripheral devices such as a DVD/Blu-ray

player)

2 RCA audio jack (right input)

3 RCA audio jack (left input)

Using the laptop computer harness

The laptop computer harness enables you to connect a laptop to your interactive whiteboard system

(see Connecting peripheral sources and outputs on page 32).

C H A P T E R 3

Using your interactive whiteboard system

Using the SMARTGoWire cable

The SMARTGoWire cable is a USB to USB connection that enables you to use SMARTMeetingPro

software on computers where the application isn’t installed.

N  N OT ES

l A SMARTGoWire cable is included with SMARTBoard800ix-SMP interactive whiteboard

systems.

l The SMARTGoWire cable can only be used with Windows operating systems.

If you’re using a computer that doesn’t have the software installed, connect the computer to the

interactive whiteboard system using the SMARTGoWire cable.

The SMARTMeetingPro icon appears in the notification area on your computer once you connect your SMARTGoWire cable. Click the icon to access additional tools and to configure your hardware

and software settings.

I  I MP OR T A N T

Ensure that Autoplay is enabled on your computer before you connect the auto-launch cable. Go to

smarttech.com/support for more information.

For more information on SMARTMeetingPro software, search for the SMARTMeetingPro software

release notes in smarttech.com/support.

Chapter 4

Video format compatibility 29

Native video format 29 Video format compatibility 30 HD and SD signal format compatibility 31 Video system signal compatibility 31

Connecting peripheral sources and outputs 32

This chapter provides information on integrating your SMARTBoard800ix interactive whiteboard

system with peripheral devices.

Video format compatibility

Your projector has a native video format and various video format compatibility modes. You can

change image appearances for certain formats and compatibilities.

Native video format

The following table lists the native VESA RGB video format for the projector.

Resolution Mode Aspect ratio Refresh rate

(Hz)

1280 × 800 WXGA 16:10 60 48 83.5

Horizontal frequency (kHz)

Pixel clock (MHz)

C H A P T E R 4

Integrating other devices

Video format compatibility

The following tables list the projector’s compatible VESA RGB video formats by resolution, which

you can adjust by using the aspect ratio commands described in Adjusting projector settings on page

14.

Resolution Mode Aspect ratio Refresh rate (Hz) “Match Input”

appearance

720 × 400 720×400_85 9:5 85.039 Letterbox

640 × 480 VGA 60 4:3 59.94 Pillarbox

800 × 600 VGA 72 4:3 72.809 Pillarbox

800 x 600 VGA 75 4:3 75 Pillarbox

800 × 600 VGA 85 4:3 85.008 Pillarbox

800 × 600 SVGA 56 4:3 56.25 Pillarbox

800 × 600 SVGA 60 4:3 60.317 Pillarbox

800 × 600 SVGA 72 4:3 72.188 Pillarbox

800 × 600 SVGA 75 4:3 75 Pillarbox

800 × 600 SVGA 85 4:3 85.061 Pillarbox

832 × 624 MAC 16" 4:3 74.55 Pillarbox

1024 × 768 XGA 60 4:3 60.004 Pillarbox

1024 × 768 XGA 70 4:3 70.069 Pillarbox

1024 × 768 XGA 75 4:3 75.029 Pillarbox

1024 × 768 XGA 85 4:3 84.997 Pillarbox

1024 × 768 MAC 19" 4:3 74.7 Pillarbox

1152 × 864 SXGA 75 4:3 75 Pillarbox

1280 × 768 WXGA 60 1.67:1 60 Letterbox

1280 × 960 Quad VGA 60 4:3 60 Letterbox

1280 × 960 Quad VGA 85 4:3 85.002 Letterbox

1280 × 960 SXGA3 60 5:4 60.02 Pillarbox

1280 × 1024 SXGA3 75 5:4 75.025 Pillarbox

1280 × 1024 SXGA3 85 5:4 85.024 Pillarbox

1600 × 1200 SXGA+ 4:3 59.978 Pillarbox

1600 × 1200 UXGA_60 4:3 60 Pillarbox

C H A P T E R 4

Integrating other devices

HD and SD signal format compatibility

The following tables list the projector’s high definition and standard definition format signal

compatibility, which you can adjust by using the aspect ratio commands described in Adjusting

projector settings on page 14.

Signal format Aspect ratio Horizontal

frequency (kHz)

480i (525i) 4:3 15.73 59.94 Full screen

480p (525p) 4:3 31.47 59.94 Full screen

576i (625i) 5:4 15.63 50 Pillarbox

576p (625p) 5:4 31.25 50 Pillarbox

720p (750p) 16:9 45 59.94 Letterbox

720p (750p) 16:9 37.5 50 Letterbox

1080i (1125i) 16:9 33.75 59.94 Letterbox

1080i (1125i) 16:9 28.13 50 Letterbox

1080p (1125p) 16:9 67.5 59.94 Letterbox

1080p (1125p) 16:9 56.25 50 Letterbox

Vertical frequency (Hz)

“Match Input” appearance

N  N OT E

Your projector is HD Ready. Its native resolution supports a pixel-perfect display of 720p source

content. However, because the projector compresses 1080i source content to fit its native

resolution, it doesn’t support a pixel-perfect display of 1080i source content.

Video system signal compatibility

The following tables list the projector’s video system signal compatibility, particularly for signals

delivered over S-Video and Composite video connectors, which you can adjust by using the aspect

ratio commands described in Adjusting projector settings on page 14.

Video mode Aspect ratio Horizontal

frequency (kHz)

NTSC 4:3 15.73 59.94 3.58

PAL 4:3 15.63 50 4.43

SECAM 4:3 15.63 50 4.25 and 4.41

PAL-M 4:3 15.73 59.94 3.58

PAL-N 4:3 15.63 50 3.58

PAL-60 4:3 15.73 59.94 4.43

NTSC 4.43 4:3 15.73 59.94 4.43

Vertical frequency (Hz)

Color signal (MHz)

C H A P T E R 4

Integrating other devices

Connecting peripheral sources and outputs

Follow these instructions if you have a peripheral device to connect to your interactive whiteboard

system.

N  N OT ES

l Measure the distance between the projector and the peripheral device you want to connect.

Make sure each cable is long enough, has plenty of slack and can be placed safely in your

room without presenting a trip hazard.

l Do not disconnect cables from the ECP to connect peripheral devices because you could

disconnect controls for your interactive whiteboard.

l Don’t connect SBA-L projection audio system speakers to the RCA connector pod. Connect

these speakers to the projector connection panel using a dual-channel (left and right) RCA

plug-to-3.5 mm phone connector (included with the speakers).

l The composite video connector and associated dual channel audio inputs on the projector

and optional RCA connector pod are for input only. These RCA jacks don’t provide an output

signal.

g To connect a laptop to a SMARTBoard800ix interactive whiteboard system

1. Connect a USB cable from the laptop computer to the ECP.

2. Connect a VGA cable from the laptop computer to the projector.

Connect an HDMI cable from the laptop computer to the projector.

3. Press the Input button on the ECP or remote control to switch input sources to the laptop

computer.

g To connect a laptop to a SMARTBoard800ix-SMP interactive whiteboard system

1. Connect the laptop computer to the SMARTGoWire cable, and then connect the

SMARTGoWire cable to the CAT 5 USB extender.

Connect the laptop computer directly to the CAT 5 USB extender.

C H A P T E R 4

Integrating other devices

2. Connect a VGA cable from the laptop computer to the VGA connection kit.

Connect an HDMI cable from the laptop computer to the projector.

3. Press the Input button on the ECP or remote control to switch input sources to the laptop

computer.

g To connect a DVD/Blu-ray player or similar device

1. If you have speakers installed, turn the volume dial on the ECP all the way down to prevent

buzzing or sparking.

2. Connect your peripheral device’s input cables to the receptacles on the projector or to the

optional RCA connector pod.

3. Press the Input button on the ECP or remote control to switch input sources to the peripheral

device.

4. Restore the volume on the ECP’s volume dial.

Chapter 5

whiteboard system

Maintaining your interactive whiteboard 35 Cleaning the projector 35 Focusing and adjusting the projector image 36 Replacing the projector lamp 37

Removing and replacing the projector lamp module 37 Resetting the lamp hours 41

This chapter includes methods for properly cleaning and preventing damage to your

SMARTBoard800ix interactive whiteboard system.

Maintaining your interactive whiteboard

For information on maintaining your interactive whiteboard, see the SMARTBoard 800 series

interactive whiteboard user’s guide (smarttech.com/kb/144817).

Cleaning the projector

W  W A R N I N G

Cleaning a wall-mounted projector can result in a fall or injury. Use caution when climbing a ladder,

and consider removing the projector from its wall-mounting bracket to clean it.

C  C A U T I ON

l Never touch the mirror with your hands or a brush, and do not scrub the surface of the mirror

with the supplied cleaning cloth. Instead, use the supplied cleaning cloth to clean the mirror

with a light touch, and do not put any cleaning solvents on the cloth or the mirror.

C H A P T E R 5

Maintaining your interactive whiteboard system

Before you clean the projector, press the Power button twice on the ECP or remote control to put the system in Standby mode, and then allow the lamp to cool for at least 30

minutes.

l Do not spray cleaners, solvents or compressed air directly on the projector. Do not use spray

cleaners or solvents near any part of the projector because they can damage or stain the unit.

Spraying the system could spread a chemical mist on some of the projector’s components

and lamp, resulting in damage and poor image quality.

l Do not allow liquids or commercial solvents of any kind to flow into the projector base or

head.

I  I MP OR T A N T

l When cleaning the interactive whiteboard system:

Wipe the exterior of the projector with a lint-free cloth.

If necessary, use a soft cloth moistened with a mild detergent to clean the projector

housing.

l Do not use abrasive cleaners, waxes or solvents.

When cleaning the projector’s mirror:

l Use a bellows bulb or air blower bulb (commonly found in audio-visual supply stores) to blow off

dust. Never touch the mirror with your bare hands or a brush.

l If wiping the mirror is unavoidable, wear protective gloves and gather the cleaning cloth into a

ball. Gently run the cleaning cloth across the mirror like you would a feather duster.

When cleaning the projector’s lens:

l Use a bellows bulb or air blower bulb (commonly found in audio-visual supply stores) to blow off

dust. Never touch the lens with your bare hands or a brush.

l If wiping the lens is unavoidable, wear protective gloves and gather the cleaning cloth into a

ball. Gently run the cleaning cloth across the lens from the center to the edge, using the

cleaning cloth like you would a feather duster.

Focusing and adjusting the projector image

For information on focusing and adjusting the projector image, see Focusing the image on page 21

and Adjusting the image on page 21.

C H A P T E R 5

Maintaining your interactive whiteboard system

Replacing the projector lamp

This section provides detailed instructions for replacing the projector lamp module.

Removing and replacing the projector lamp module

Eventually the lamp module will dim, and a message will appear reminding you to replace the lamp.

Make sure you have a replacement projector lamp before proceeding with the following instructions.

W  W A R N I N G

l See smarttech.com/compliance for the projector’s MSDS documents.

l Replace the lamp when the projector displays its lamp life warning message. If you continue

to use the projector after this message appears, the lamp can shatter or burst, scattering

glass throughout the projector.

l If the lamp shatters or bursts, leave and then ventilate the area.

Next do the following:

Avoid touching the glass fragments because they can cause injury.

Wash your hands thoroughly if you have come into contact with lamp debris.

Thoroughly clean the area around the projector, and discard any edible items placed in

that area because they could be contaminated.

Call your authorized SMART reseller for instructions. Do not attempt to replace the

lamp.

l Replacing the lamp in a wall-mounted projector can result in a fall or injury. Use caution when

climbing a ladder, and consider removing the projector from the wall-mounting bracket to

replace the lamp.

l Uncovering the lamp while the projector is mounted on the wall-mounting bracket can lead to

product damage or personal injury from falling pieces of glass if the lamp is broken.

C H A P T E R 5

Maintaining your interactive whiteboard system

l When replacing the projector lamp:

Put the projector into Standby mode and wait 30 minutes for the lamp to cool

completely.

Do not remove any screws other than those specified in the lamp replacement

instructions.

Wear protective eyewear while changing the lamp. Failure to do so can cause injuries

including loss of eyesight if the lamp shatters or bursts.

Use only replacement lamps approved by SMARTTechnologies. Contact your

authorized SMART reseller for replacement parts.

Never replace the lamp assembly with a previously used lamp assembly.

Always handle the fragile lamp assembly with care to prevent premature lamp failure or

exposure to mercury. Use gloves when touching the lamp. Do not touch the lamp with

your fingers.

Recycle or dispose of the lamp as hazardous waste in accordance with local

regulations.

You need a Phillips No. 2 screwdriver and a flat screwdriver to complete these procedures.

g To remove the old lamp

Press the Power button twice on the remote control or the ECP to put the projector into Standby mode.

2. Wait at least 30 minutes for the projector to cool down.

3. Disconnect the power cable from the wall outlet.

C H A P T E R 5

Maintaining your interactive whiteboard system

4. Pull the lamp cover forward and remove it from the projector. Put the lamp cover in a safe

place.

T  TI P

If the cover is difficult to remove, insert a flat screwdriver or small coin into the slot on the

bottom of the lamp cover to gently pry the cover open.

5. Use a Phillips screwdriver to loosen the two captive screws from the bottom of the lamp

module.

N  N OT E

Don’t try to remove these screws. Captive screws can’t be removed, but they must be loose.

6. Use the handle on the bottom of the lamp module to slide out the lamp and remove it from the

projector.

C H A P T E R 5

Maintaining your interactive whiteboard system

g To put the new lamp module into the projector

1. Remove the new lamp module from its packaging.

2. Carefully place the lamp module into the projector using the handle on the top of the module.

Hold the lamp module vertically and guide it into its slot. Gently press the power end of the

lamp module against the projector to ensure the power plug makes contact with the projector’s

power receptacle.

3. Use the Phillips screwdriver to tighten the captive screws.

4. Carefully slide the lamp cover back onto the projector.

5. Connect the power cable to the wall outlet.

Press the Power button once on the remote control or ECP to confirm that the projector is operating and that the lamp module is correctly installed.

7. Put the old lamp in a secure container, and handle it gently until you recycle it.

g To finish the projector lamp installation

1. Turn on the projector.

2. Access the service menu to reset the lamp hour counter (see Resetting the lamp hours on next

page).

3. Activate the projector’s alert e-mails and lamp warnings if they’ve been deactivated (see E-mail

alerts on page 65 and Control panel on page 60).

C H A P T E R 5

Maintaining your interactive whiteboard system

Resetting the lamp hours

After you replace the lamp module, you need to access the projector service menu and reset the lamp

hours. To prevent accidental errors, only a system administrator should perform this procedure.

N  N OT E

Always reset the lamp hours after you replace the lamp, because lamp service reminders are based

on the current hours of use.

g To reset the lamp hours

1. Using the remote control, press the following buttons quickly to access the service menu:

Down, Up, Up, Left, Up.

C  C A U T I ON

Do not adjust any settings in the service menu other than those listed in this guide. Changing

other settings can damage or affect the operation of your projector and may invalidate your

warranty.

2. Scroll down to Lamp Hour Reset, and then press Enter.

C  C A U T I ON

Do not reset the lamp hours unless you have just replaced the lamp module. Resetting the

lamp hours on an old lamp can damage your projector as a result of lamp failure.

3. Scroll down to the Exit field, and press Enter to exit the projector service menu.

Chapter 6

whiteboard system

Before you start 44

Locating status lights 44 Locating serial numbers 44

Determining you interactive whiteboard system’s status 46 Resolving interactive whiteboard issues 47

Resolving operation issues 47 Resolving connection issues 47 Resolving controller module issues 48

Resolving projector issues 48

Resolving projector errors 48

Your projector stops responding 49

The “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” message appears 49

The “Lamp Failure” message appears 50

The projector Power and Service lights are off 50 Resolving image issues 51

Loss of signal 51

Partial, scrolling or incorrectly displayed image 52

Unstable or flickering image 52

Frozen image 53

The image from your connected laptop computer isn’t projected 53

Unaligned projected image 53 Resolving audio issues 54 Resolving network communication issues 55

Resolving ECP issues 55 Accessing the service menu 55

Retrieving your password 56 Resetting the projector 56

Transporting your interactive whiteboard system 57

C H A P T E R 6

Troubleshooting your interactive whiteboard system

This chapter provides basic troubleshooting information for your interactive whiteboard system.

For issues not covered in this chapter, consult the SMARTSupport website (smarttech.com/support)

or contact your authorized SMART reseller (smarttech.com/where).

Before you start

Before you troubleshoot your interactive whiteboard system or contact your authorized SMART

reseller or SMARTSupport for assistance, you need to do the following:

l Locate your interactive whiteboard system’s status lights

l Locate your interactive whiteboard system’s serial numbers

Locating status lights

You interactive whiteboard system consists of several components, which have their own status

lights:

l Your interactive whiteboard’s Ready light is located on the pen tray.

Your projector’s Power ( ) and Service ( ) lights are located on the bottom of the projector.

The ECP’s Power button (see Using the Extended Control Panel (ECP) on page 24) also functions as a status light.

Locating serial numbers

The SMARTBoard 800 series interactive whiteboard serial number is located on the lower-right edge

of your interactive whiteboard’s frame. For more information, see the SMARTBoard 800 series

interactive whiteboard user’s guide (smarttech.com/kb/144817).

C H A P T E R 6

Troubleshooting your interactive whiteboard system

The SMARTUX60 projector serial number is located on the top of the projector.

T  TI P

You can also access the projector’s serial number through the on-screen menu. For more

information, see Adjusting projector settings on page 14.

The ECP has its own serial number, which is different from the interactive whiteboard serial number.

The ECP serial number is located on the bottom of the ECP.

For the locations of serial numbers on other components and accessories, see

smarttech.com/support.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

Determining you interactive whiteboard system’s status

Use the following table to determine the status of your interactive whiteboard system:

Projected

Projector Power li ght

Normal operating statuses

Solid green Off Solid green Solid green Correct Full control The system is operating normally.

Flashing green Off Flashing green Off None None The system is starting up.

Solid amber Off Solidamber Off None None The syst em is in Standby mode.

Flashing amber

Solid green Off Solid green Solid amber N/A None The interactive whiteboard’s

Solid green Off Solid green Flashing

Error statuses

Solid green Off Solid green Solid green Incorrect Full control There’s an issue with the projected

Solid green Off Solid green Solid green Correct None There’s an issue wit h the interactive

Solid green Off Solid green Flashing green Correct Touch only SMARTProduct Drivers isn’t

Solid green Off Solid green Off

Solid green Off Off Off

Projector Service light

Off Flashing

ECP light Ready li ght

amber

Off None None The syst em is entering Standby

amber

Solid red

image

N/A N/A The interact ive whiteboard’s

N/A None T here’s an issue with t he connect ions

N/A N/A The ECP isn’t receiving power.

Touch and pen control

Status and related troub leshooting

If image or sound issues occur, see the remaining sections of t his chapter for troubleshooting information.

mode.

controller module is starting up.

If this process takes longer than 10 seconds, see Resolving controller module issues on page 48.

controller module is ready t o receive a firmware update or is applying a firmware update.

If the Ready light flashes amber but no f irmware update appears on t he screen, see R esolving controller module issues on page 48.

image.

See Resolving image issues on page

51.

whiteboard.

See Resolving operation issues on next page.

installed or running correctly on the connected computer.

between t he interactive whiteboard and the other components of the system.

See Resolving connection issues on next page.

See Resolving ECP issues on page

55.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

Projected

Projector Power li ght

Solid amber Flashing red N/A N/A None N/ A There’s an issue w ith the projector

Off Flashing red Solid amber Off None None The project or’s operating temperature

Off Solid red N/A N/A None N/A There’s an issue with t he projector’s

Off Off Off Off None None T he projector power cable isn’t

Projector Service light

ECP light Ready li ght

image

Touch and pen control

Status and related troub leshooting

lamp.

See The “Lamp Failure” message appears on page 50.

has been exceeded.

See The “Project or Overheated”, “Fan

Failure” or “Color Wheel Failure” message appears on page49.

fan or color wheel.

See The “Project or Overheated”, “Fan

Failure” or “Color Wheel Failure” message appears on page49.

properly connected.

There’s an issue with the mains power supply (for example, the circuit breaker is off).

Resolving interactive whiteboard issues

This section includes information on resolving issues with your interactive whiteboard.

For information not covered in this section, see the SMARTBoard 800 series interactive whiteboard

user’s guide (smarttech.com/kb/144817).

Resolving operation issues

To resolve operation issues, complete the following tasks:

l Confirm that the camera system cable is connected to the back of the pen tray.

l Perform the calibration procedure documented in the SMARTBoard 800 series interactive

whiteboard user’s guide (smarttech.com/kb/144817).

l If necessary, complete additional troubleshooting with the guidance of SMARTSupport using

SMARTBoard Diagnostics.

Resolving connection issues

To resolve connection issues, complete the following tasks:

l Confirm that the ECP cable harness’s 4-pin mini-DIN connector is properly connected to the

5V 2A connector on the projector.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

l Confirm that the ECP cable harness’s DB9M RS-232 connector is properly connected to the

Control connector on the projector.

l Confirm that the USB cable, which is located on the underside of the pen tray, is properly

connected from the interactive whiteboard to the ECP.

l Confirm that the USB cable is properly connected from a fully functional USB receptacle on the

computer to the correct USB receptacle on the ECP.

l Confirm that the projector’s on-screen menu option for the USB receptacle is set to the correct

video source.

l If necessary, complete additional troubleshooting on any devices between the USB connection

from the computer to the interactive whiteboard system, including any USB hubs and

extension cables.

N  N OT ES

If you’re using the CAT 5 USB extender, see Troubleshooting tips for the CAT 5 USB

extender for SMARTBoard 800 series interactive whiteboards

(smarttech.com/kb/147499).

Computers connected to the ECP override computers connected to the CAT 5 USB

extender. If you connect two computers to the ECP, any computer connected to the

CAT 5 USB extender doesn’t have a data connection to the interactive whiteboard.

Resolving controller module issues

If the controller module takes longer than 10 seconds to start up, disconnect the interactive

whiteboard’s power cable, wait 10 seconds, and then reconnect it.

If the issue persists, update the firmware as documented in the SMARTBoard 800 series interactive

whiteboard user’s guide (smarttech.com/kb/144817).

If the Ready light indicates that a firmware update is in progress but no update is actually taking

place, disconnect the interactive whiteboard’s power cable, wait a few seconds, and then reconnect

it.

Resolving projector issues

Resolving projector errors

System administrators can resolve the following projector errors on their own prior to contacting

SMARTSupport. Performing initial troubleshooting on your projector will reduce the time of a support

call.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

Your projector stops responding

If your projector stops responding, perform the following procedure.

g To restart an unresponsive projector

1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.

2. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.

3. Connect the power cable, and then turn on the projector.

The “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” message appears

If the “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” message appears and the

projector stops projecting an image, one of the following issues is occurring:

l The projector is overheating internally because of blocked air vents or an internal temperature

over 131°F (55°C).

l The temperature outside the projector is too high.

l One of the fans has failed.

l The projector has a color wheel issue.

g To resolve the “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” error

1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.

2. If your room is hot, lower the temperature if possible.

3. Ensure that nothing is blocking the projector’s air intake and exhaust.

4. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.

5. Connect the power cable, and then turn on the projector.

6. Adjust the fan speed using the service menu.

7. If the previous steps don’t resolve the issue, put the projector into Standby mode, disconnect

the power cable, and then contact your authorized SMART reseller.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

The “Lamp Failure” message appears

If the “Lamp Failure” message appears, one of the following issues is occurring:

l The lamp is overheating, likely due to blocked air vents.

l The lamp has reached the end of its life.

l The projector has an internal problem.

g To resolve the “Lamp Failure” error

1. Restart the projector (see Your projector stops responding on previous page).

2. Check the remaining lamp hours using the on-screen menu (see Adjusting projector settings on

page 14).

If the lamp has more than 2000 hours of use, it’s near the end of its lifespan.

3. Replace your lamp as described in Removing and replacing the projector lamp module on page

37.

4. If replacing the lamp module doesn’t resolve the issue, put the projector into Standby mode,

disconnect the power cable, and then contact your authorized SMART reseller.

The projector Power and Service lights are off

If the projector Power and Service lights are both off, one of the following issues is occurring:

l There was a power outage or a power surge.

l A circuit breaker or a safety switch was tripped.

l The projector isn’t connected to the power source.

l The projector has an internal problem.

g To resolve the unlit projector Power and Service lights issue

1. Check the power source, and then make sure that all cables are connected.

2. Confirm that the projector is connected to an active power outlet.

3. Make sure the pins on the connectors aren’t broken or bent.

4. Connect the power cable, and then turn on the projector.

5. If the previous steps don’t resolve the issue, disconnect the power cable and then contact your

authorized SMART reseller.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

Resolving image issues

To resolve common image issues, complete the following tasks:

l Ensure the computer or other video source is on and set to display a resolution and refresh rate

supported by the projector (see Video format compatibility on page 29).

l Ensure the video source is properly connected to the projector.

l Press the Input Select button on the remote control or ECP to switch to the correct video

source.

If these tasks don’t resolve the issue, refer to the following sections for additional troubleshooting

information.

Loss of signal

If a video source signal is not detected, out of

range of the projector’s support video modes or

the signal is being switched to a different device

or input, the projector doesn’t show a source

signal and instead displays the SMART logo on

a blue screen.

g To resolve signal loss issues

1. Wait approximately 45 seconds for the image to synchronize. Some video signals require a

longer synchronization period.

2. If the image doesn’t synchronize, check the cable connections to the projector and the ECP.

3. Ensure that the image signal is compatible with the projector (see Video format compatibility

on page 29).

4. If there are any extension cables, switch boxes, connection wall plates or other devices in the

video connection from the computer to the projector, temporarily remove them to ensure they

are not causing the video signal loss.

5. If your projector still doesn’t show a source signal, contact your authorized SMART reseller.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

Partial, scrolling or incorrectly displayed image

N  N OT ES

l The following procedure applies to Windows XP operating systems on desktop computers

only.

l This procedure may vary depending on your version of Windows operating system and your

system preferences.

g To resolve a partial, scrolling or incorrectly displayed image

1. Select Start > Control Panel.

2. Double-click Display.

The Display Properties window appears.

3. Click the Settings tab.

4. Verify that your display resolution setting is WXGA (1280 × 800).

5. Click Advanced, and then click the Monitor tab.

6. Verify that the screen refresh rate is 60 Hz.

Unstable or flickering image

If the projector’s image is unstable or flickering, you could have different frequency or tracking

settings on your input source than on your projector.

I  I MP OR T A N T

Write down your setting values before adjusting any of the settings in the following procedure.

g To resolve your unstable or flickering image

1. Adjust the Frequency, Tracking, H-position and V-position settings in the on-screen menu.

See Adjusting projector settings on page 14.

2. Check the display mode of your computer’s graphics card. Make sure it matches one of the

projector’s compatible signal formats (see Video format compatibility on page 29). Refer to

your computer’s manual for more information.

3. Configure the display mode of your computer’s graphics card to make it compatible with the

projector. Refer to your computer’s manual for more information.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

4. Optionally, reset the projector as described in Resetting the projector on page 56 to adjust the

frequency and tracking to their original values.

I  I MP OR T A N T

This action resets all values to their defaults.

Frozen image

If your projector has a frozen image, perform the following procedure.

g To resolve a frozen image

1. Ensure that the Hide Display feature is off.

2. Press the Hide button on the projector’s remote control to hide or show the display.

3. Ensure that your source device, such as your DVD player or computer, isn’t malfunctioning.

4. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.

5. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.

6. Connect the power cable, and then turn on the projector.

7. If the previous steps don’t resolve the issue, contact your authorized SMART reseller.

The image from your connected laptop computer isn’t projected

Laptop computer settings can interfere with projector operations.

Some laptop computers deactivate their screens when you connect a secondary display device.

Refer to your computer’s manual for details on reactivating the computer's display screen.

Unaligned projected image

Alignment errors occur when the projected image isn’t perpendicular to the screen. Alignment errors

can occur when you mount your interactive whiteboard system on an uneven surface or a wall that

has obstructions, or if you swivel the projector too far from the vertical center of your interactive

whiteboard.

Use the instructions in the included SMARTBoard 885ix interactive whiteboard system installation

guide (smarttech.com/kb/149616) or SMARTBoard 885ix-SMP interactive whiteboard system

installation guide (smarttech.com/kb/170129) to eliminate most image alignment issues.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

The projector image can slip if the projector is moved often or installed in a location prone to vibration,

such as next to a heavy door. Follow these precautions to help prevent the image from becoming

misaligned:

l Make sure that the installation wall is plumb and square and doesn’t move or vibrate

excessively.

l Make sure that there are no obstructions behind the projector’s wall-mounting bracket, and that

the bracket is firmly secured to the wall according to the installation instructions.

l Confirm that all cables are held in place with the appropriate cable clip.

l Adjust the projected image. See the included SMARTBoard 885ix interactive whiteboard

system installation guide (smarttech.com/kb/149616) or SMARTBoard 885ix-SMP interactive

whiteboard system installation guide (smarttech.com/kb/170129) and Adjusting the image on

page 21.

Resolving audio issues

The projector doesn’t have integrated speakers, but you can connect an audio system to the audio

output connector in the projector’s connection panel. If no sound is coming from your audio system,

perform the following procedure.

g To resolve audio issues

1. Ensure that the speakers’ or audio system’s cables are properly connected to the audio output

plug on the projector’s connection panel.

2. Press the Mute button on the projector’s remote control, and if Audio Mute is on, turn it off.

3. Check the ECP’s volume knob or use the projector’s remote control to ensure that the volume

isn’t at the lowest setting.

4. Ensure that your speaker or audio system is on and that the volume is turned up.

5. Check that your source input, such as your computer or video device, isn’t malfunctioning.

Ensure that its audio output is on and that the volume isn’t set to the lowest position.

N  N OT E

You must display the source input’s video to play its audio through the connected speakers

or audio system.

6. If the previous steps don’t resolve the issue, contact your authorized SMART reseller.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

Resolving network communication issues

If you don’t have network access, perform the following procedure to troubleshoot your system.

g To resolve network communication issues

1. Ensure that your network cable is properly connected to the RJ45 connection on the projector’s

connection panel.

2. Ensure that the LAN warning light on the projector is green. To activate the projector’s network

features, use the “vgaoutnetenable=on” RS-232 command (see Projector programming

commands on page 69) or enable the Network and VGA Out setting (see Adjusting projector

settings on page 14). The network features on the projector don’t work until you complete one

of these tasks.

3. Press the Menu button, and then select the Network Settings menu to check the IP address.

See Adjusting projector settings on page 14 for a description of the IP address field. Enter this

IP address into your browser or SNMP agent.

4. If you still don’t have network access, contact your network administrator. If your administrator

is unable to resolve the issue, contact your authorized SMART reseller.

Resolving ECP issues

If the ECP isn’t receiving power, complete the following tasks:

l Confirm that the ECP cable harness’s 11-pin connector is properly connected to the ECP.

l Confirm that the ECP cable harness’s 7-pin min-DIN connector is properly connected to the

ECP connector on the projector.

Accessing the service menu

C  C A U T I ON

l To prevent tampering or unintentional changes, only system administrators should access

the service menu. Do not share the service menu access code with casual users of your

interactive whiteboard system.

l Do not adjust any settings in the service menu other than those listed in this guide. Changing

other settings can damage or affect the operation of your projector and may invalidate your

warranty.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

Retrieving your password

If you forget the projector’s password, you can retrieve it by accessing the projector service menu

directly from the projector or from the password settings menu on your projector’s web page (see

Password settings on page 65).

g To retrieve your password from the service menu

1. Using the remote control, press the following buttons quickly to access the service menu:

Down, Up, Up, Left, Up.

2. Scroll to Password Get, and then press Enter on the remote control.

The password appears on the screen.

3. Write down the password.

4. Scroll to Exit, and then press Enter on the remote control to exit the projector service menu.

Resetting the projector

At some point during troubleshooting, you might need to reset all projector settings.

I  I MP OR T A N T

This action is irreversible.

g To reset all projector settings

1. Using the remote control, press the following buttons quickly to access the service menu:

Down, Up, Up, Left, Up.

2. Scroll to Factory Reset, and then press Enter on the remote control.

3. Scroll to Exit, and then press Enter on the remote control to exit the projector service menu.

C H A P T E R 6

Troubleshooting your interactive whiteboard system

Transporting your interactive whiteboard system

Save your original SMARTBoard interactive whiteboard packaging so that it’s available if you need to

transport your interactive whiteboard system. When required, repack it with all of the original

packaging. This packaging was designed to provide optimal shock and vibration protection. If you no

longer have your original packaging, purchase the same packaging directly from your authorized

SMART reseller.

If you prefer to use your own packaging materials, make sure you adequately protect your unit. Make

sure that the projector lens and mirror are protected against any physical contact or pressure which

may damage the projector’s optics. Ship your interactive whiteboard in an upright position to deter

shippers from placing heavy objects on it.

Appendix A

through a network interface

Web page management 59

Accessing web page management 59 Home 60 Control panel 60 USB Control settings 63 Network settings 63 E-mail alerts 65 Password settings 65

Simple Network Management Protocol (SNMP) 66

This appendix includes detailed instructions on how to remotely manage your SMARTBoard800ix

interactive whiteboard system settings through a network interface.

Web page management

You can access advanced setup features via the projector’s web page. This web page enables you to

manage the projector from a remote location using any computer connected to your intranet.

N  N OT E

To access the web page, your browser must support JavaScript. Most commonly used browsers

like InternetExplorer® and Firefox® support JavaScript.

Accessing web page management

Before you can access the web page, you must connect the network cable to your projector (see the

Projector connection diagram on page 22). When you first connect your projector to a network, an IP

address appears on the on-screen display.

A P P E N D I X A

Remotely managing your system through a network interface

N  N OT E

You can view the projector’s IP address by accessing the projector’s Network Settings menu page

(see Network settings on page 63).

g To use the management web page

1. Start your Internet browser.

2. Type the IP address in the address line field, and then press ENTER.

The SMARTUX60 Projector Settings window appears.

3. Select the menu options in the left pane to access the settings on each page.

4. Modify settings using your computer’s mouse and keyboard, and then click Submit or another

action button next to each setting you change.

Home

The Home menu page displays basic projector information and enables you to select the on-screen

display language.

N  N OT E

You can view basic projector information but you’re unable to change it (with the exception of the

on-screen display language ) from the Home menu page.

Submenu setting Description

Language Displays language options

Projector Information Displays current projector information

Control panel

This menu enables you to manage the projector audio and video status, alerts and appearances using

an Internet browser.

Submenu setting Description

Power Turns the projector on or puts it into Standby mode.

Select the Power ON or Power OFF button.

Restore All Projector Defaults

Returns projector settings to default values or refreshes the current settings. Select Submit or Refresh.

I  I MP OR T A N T

The Submit option is irreversible and resets all values.

A P P E N D I X A

Remotely managing your system through a network interface

Submenu setting Description

Volume Adjusts the projector’s volume from -20 to 20.

Mute Turns on or turns off the mute settings. Select On to mute the

projector’s sound and Off to turn off mute.

Volume Control Enables volume control on the ECP. Select On to enable volume

adjustment and select Off to disable volume adjustment if you prefer to use your audio system or speaker (not included) controls.

Closed Captioning Turns on or turns off the closed captioning feature.

CC Language Sets the closed captioning language to CC1 or CC2.

Typically, CC1 displays U.S. English subtitles, while CC2 displays other regional languages, such as French or Spanish, depending on television channel or media setup.

Display Mode Adjusts the display output to SMART Presentation, Bright Room,

Dark Room, sRGB and User modes so you can project images from various sources with consistent color performance:

SMART Presentation is recommended for color fidelity.

BrightRoom and DarkRoom are recommended for locations

with those conditions.

sRGB provides standardized accurate color.

User enables you to apply your own settings.

Brightness Adjusts projector brightness from 0 to 100.

Contrast Adjusts the difference between the lightest and darkest parts

of the image from 0 to 100.

Frequency Adjusts the display data frequency of the projected image from

-5 to 5 to match the frequency of your computer’s graphics card.

Tracking Synchronizes your projector’s display timing with your computer’s

graphics card from 0 to 31.

Sharpness Adjusts the projected image’s sharpness from 0 to 31.

White Peaking Adjusts the image color brightness from 0 to 10 while providing more

vibrant white shades. A value closer to 0 creates a natural image and a value closer to 10 enhances brightness.

Degamma Adjusts the color performance of the display from 0 to 3.

Color Adjusts the Red, Green, Blue, Cyan, Magenta and Yellow colors on

the projector from 0 to 100 to provide custom color and luminance output. Each color has a default value of 100. Adjustments to the color settings register to the User mode.

Auto Signal Detect Enables or disables signal searching of input connectors.

Select On to have the projector continuously switch inputs until

it finds an active video source.

Select Off to maintain signal detection in one input.

Lamp Reminder Select On to show or Off to hide the lamp replacement reminder when

it appears. This reminder appears 100 hours before the recommended lamp replacement.

A P P E N D I X A

Remotely managing your system through a network interface

Submenu setting Description

Lamp Mode Adjusts lamp brightness to Standard or Economy. Standard

displays a high-quality, bright image. Economy increases the lamp life by decreasing the brightness of the image.

Auto Power Off Sets the length of the auto power off countdown timer between 1 and

240 minutes. The timer begins to count down when the projector no longer receives a video signal. The timer finishes when the projector enters Standby mode. Select 0 to turn off the timer.

Zoom Adjusts the zoom to the center of the image in or out from

0 to 30.

H-position (RGB input) Moves the horizontal position of the source video left or right from 0 to

100 (relative to the projected image).

N  N OT E

This is useful in situations where the source video is cut off.

V-position (RGB input) Moves the vertical position of the source video up or down from -5 to 5

(relative to the projected image).

N  N OT E

This is useful in situations where the source video is cut off.

Aspect Ratio Adjusts the image output to Fill Screen, Match Input or 16:9.

Fill Screen produces an image that fills the entire screen by

stretching and scaling.

Match Input matches the projector’s aspect ratio to the input’s

aspect ratio. As a result, black bands might appear along the top and bottom edges of the screen horizontally (letterbox format) or along the left and right edges of the screen vertically (pillarbox format).

16:9 changes the output to 16:9 by letterboxing the image,

which is recommended for use with HDTV and DVDs enhanced for wide-screen television.

N  N OT E

See Video format compatibility on page 29 for appearance descriptions in each mode.

Startup Screen Sets the type of startup screen to SMART or User. The SMART

screen is the default SMART logo on a blue background. The User screen uses the saved picture from the Capture User Startup Screen function.

High Speed Fan Adjusts the speed of the projector’s fan. Select High or Normal.

N  N OT E

Use the High setting when the projector’s temperature is high or the altitude is above 6000' (1800 m).

A P P E N D I X A

Remotely managing your system through a network interface

Submenu setting Description

Projector Mode Adjusts the projection mode to Front, Ceiling, Rear or Rear Ceiling.

I  I MP OR T A N T

SMART recommends that you never change this setting from the Ceiling projection mode.

Source Adjusts the input source to VGA-1, VGA-2, Composite, S-Video or

HDMI.

USB Control settings

This menu allows you to associate a video source with a USB receptacle on the ECP.

Submenu setting Description

USB1 Source Enables touch for the selected video source (VGA-1, VGA-2, HDMI

or Disabled) by associating the video source with the room computer USB receptacle (USB1) on the ECP.

USB2 Source Enables touch for the selected video source (VGA-1, VGA-2, HDMI

or Disabled) by associating the video source with the laptop USB receptacle (USB2) on the ECP.

T  TI P

These settings are only available for SMARTUX60 projectors running DLP firmware version

1.0.0.4 or later.

Network settings

This menu allows you to use or not use Dynamic Host Control Protocol (DHCP) and to set the

network-related addresses and names when DHCP is not used.

Submenu setting Description

DHCP Determines if the projector’s IPaddress and other network settings

are dynamically assigned by a DHCPserver or manually set.

On allows the network’s DHCP server to assign a dynamic IP

address to the projector.

Off allows you to manually set the projector’s IP address and

other network settings.

IP Address Displays or allows you to set the projector’s IP address in values

between 0.0.0.0 and 255.255.255.255.

Subnet Mask Displays or allows you to set the projector’s subnet mask number in

values between 0.0.0.0 and 255.255.255.255.

Gateway Displays or allows you to set the projector’s default network gateway

in values between 0.0.0.0 and 255.255.255.255.

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Submenu setting Description

DNS Displays or allows you to set the projector’s IP address for your

network’s primary domain name server in values between 0.0.0.0 and

255.255.255.255.

Group Name Displays or allows you to set the projector’s workgroup name

(maximum 12 characters).

Projector Name Displays or allows you to set the projector’s name (maximum 12

characters).

Location Displays or allows you to set the projector’s location (maximum 16

characters).

Contact Displays or allows you to set the contact name or number for projector

support (maximum 16 characters).

SNMP Enable Turns the Simple Network Management Protocol (SNMP) agent on or

off.

Read-Only Community Sets a password that is required for each SNMP get request to

thedevice.

N  N OT E

The default for Read-Only Community is public.

Read/Write Community Sets a password that is required for each SNMP set request to the

device.

N  N OT E

The default for Read/Write Community is private.

Trap Destination Address Displays or allows you to set the IP address of the network’s SNMP

TRAP manager in values between 0.0.0.0 and 255.255.255.255. The trap destination address is the IP address of the computer assigned to handle unsolicited data generated by SNMP TRAP events generated by the projector, such as power state changes, projector failure modes, a lamp needing to be replaced or other issues.

A P P E N D I X A

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E-mail alerts

This menu enables you to enter your preferred address for receiving e-mail alerts and adjust related

settings.

Submenu setting Description

E-mail Alert Selects Enable to turn on or Disable to turn off the E-mail Alert

function.

To Displays or allows you to set the e-mail address of the e-mail alert

recipient.

CC Displays or allows you to set the e-mail address of the e-mail alert

“copyto” recipient.

From Displays or allows you to set the e-mail address of the user who

sends the e-mail alert.

Outgoing SMTP server Displays or allows you to set the Simple Mail Transfer Protocol

(SMTP) server that you use on your network.

Username Displays or allows you to set the SMTP server user name.

Password Displays or allows you to set the SMTP server password.

Alert Condition Sends e-mail alerts whenever Lamp Warning, Low Lamp Life,

Temperature Warning and Fan Lock conditions occur. Select the settings you want, and then click Submit.

N  N OT E

The projector sends an alert e-mail (SMART Alert) to your e-mail address. Click E-mail Alert Test to confirm that your e-mail address and SMTP server settings are correct by sending a test e-mail (SMART Alert-Test Mail).

If the settings are not correct, the e-mail alert messages aren’t sent or received successfully and no warning or notification message are available to advise of this state.

Password settings

This menu provides a security function that allows an administrator to manage projector use and

enable the Administrator Password function.

Submenu setting Description

Password When the password function is enabled, the administrator password

is required to access Web Management. Select Disable to allow remote web management of the projector without requiring a password.

A P P E N D I X A

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N  N OT ES

l The first time you enable the password settings, the default password value is four numbers,

for example, 1234.

l If you forget the projector password, refer to Accessing the service menu on page 55 to set

the projector setting to factory defaults.

Simple Network Management Protocol (SNMP)

Your projector support a list of SNMP commands as described in the management information base

(MIB) file. You can download this file by browsing to smarttech.com/software and clicking the MIB

files link in the Hardware section for the SMARTUX60 projector.

The SNMP agent in your projector supports SNMP version 1 or 2. Upload the MIB file to your SNMP

management system application, and then use it as described in your application’s user guide.

Appendix B

through an RS-232 serial interface

Connecting your room control system to the ECP 67

Serial interface settings 68

Projector programming commands 69

Projector power state controls 69 Command inventory 69 Value-based command methods 70

Absolute values and adjustment values 70

Video source specification values 70 Power state controls 71 Source selection controls 72 General source controls 72 Additional VGA source controls 74 Additional Composite video source controls 74 Audio controls 75 Network controls 75 System controls 77

This appendix includes detailed instructions on how to set up your computer or room control system

to remotely manage your SMARTBoard800ix interactive whiteboard system settings through an

RS-232 serial interface.

Connecting your room control system to the ECP

By connecting a computer or room control system to the 4-pin connector on the ECP, you can select

video inputs, start up or shut down your interactive whiteboard system and request information such

as projector lamp use, current settings and network addresses.

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Remotely managing your system through an RS-232 serialinterface

Serial interface settings

The serial interface of the projector acts as a Data Communications Equipment (DCE) device and its

settings can’t be configured. You must configure your computer’s serial communication program

(such as Microsoft® HyperTerminal) or your room control system’s serial communication settings

with the following values:

Setting Value

Data Rate 19.2 kbps

Data Bits 8

Parity None

Stop Bits 1

Flow Control None

N  N OT ES

l Asynchronous mode is disabled by default in the projector.

l All commands should be in ASCII format. Terminate all commands with a carriage return.

l All responses from the projector are terminated with a command prompt. Wait until you

receive the command prompt indicating that the system is ready for another command before

you proceed.

l The room control feature of the projector is always on.

g To configure your computer’s serial interface

1. Turn on your computer, and then start your serial communications program or terminal

emulation program.

2. Connect your computer to the serial connection cable you previously connected to the ECP.

3. Configure your serial interface settings using the values from the table in the previous section,

and then press ENTER.

An “invalid cmd= ? for help” message appears, and the > character appears as a command

prompt on the following line.

N  N OT E

If no message or an error message appears, your serial interface configuration isn’t correct.

Repeat step 3.

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4. Type commands to configure your settings.

N  N OT ES

To see a list of commands available in the current operating mode, type ? and then

press ENTER.

If you’re using a terminal emulation program, turn on your program’s local echo setting

to see characters as you type them.

Projector programming commands

This section documents the projector programming commands.

Projector power state controls

Your projector responds to commands only at certain power states and times.

There are four projector power states:

l Off (Standby mode)

l Powering (startup)

l On (operating)

l Cooling

Command inventory

Your projector responds to the commands in the tables on the following pages. To see a list of valid

commands in the projector’s current power state, type ? and press ENTER.

I  I MP OR T A N T

When entering commands, ensure there is a 10 millisecond delay between characters for reliable

operation.

N  N OT ES

l Send a command only after the projector sends a command prompt.

l Commands aren’t case sensitive. Type commands exactly as they appear in the left column

of the tables, with the proper value or setting in the center column.

l Check your entries carefully before entering your commands.

l Press ENTER after typing each command.

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l After the projector executes a command, it generates a response.

l To prevent buffer overrun, don’t send another command until you receive the next command

prompt.

Value-based command methods

Absolute values and adjustment values

You can use the command’s target range to set an absolute value for a command or cause an

adjustment to be made to the current value. To create an adjustment command, add a plus (+) or

minus (-) symbol instead of the equal symbol (=) before the value change you want to enter.

All absolute values you enter must be within the command target range, and all adjustment values

must equal a number within the command target range.

See the following examples for adjusting projector brightness:

>get brightness

brightness=55

>set brightness=65

brightness=65

>set brightness+5

brightness=70

>set brightness-15

brightness=55

Video source specification values

You can use the source input field described in Source selection controls on page 72 in a command to

set an absolute value or adjustment value to a source other than the active source. You can do this

while the selected source is inactive, but the source device must be connected or you will receive an

invalid command response.

See the following examples, where both an HDMI connector and a VGA 1 input are connected:

>set input=hdmi

input=hdmi

A P P E N D I X B

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>set brightness vga1=65

brightness vga1=65

>set brightness vga1-7

brightness vga1=58

Power state controls

These commands put the projector in and out of Standby mode and request the projector’s current

power state. The projector’s power state determines whether certain commands are available at that

time. These settings are available even when the projector is in Standby mode.

Command Response

on powerstate=[field]

off powerstate=[field]

off now powerstate=[field]

off low power powerstate=[field]

get powerstate powerstate=[field]

The following table describes the power state commands:

Command Description

on Turns on the projector.

off Starts the shutdown process. A dialog box appears with the

message, “Press Power Button to Turn off Projector.” You must send a second Off command within 10 seconds to put the projector into Standby mode.

off now Shuts down the projector immediately. You can’t delay or cancel this

command.

off low power The device’s current power state. Different devices have different

potential power states. These power states should match the power states found in the attached projector.

get powerstate Indicates the projector’s current power state.

The following table describes the power state fields:

Field Description

Powering The projector is turning on.

On The projector is on.

Cooling The projector is cooling.

Confirm off Confirm off is a non-selectable power state that is returned during

stage one of the two-button Off sequence.

Idle The projector is off but still receiving power (Standby mode).

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Source selection controls

These commands switch input sources. The source type determines which commands can be

accepted.

Command Response Available in Standby

mode

get input input=[field] Yes

set input=[field] input=[field] No

The following table describes the source selection commands:

Command Description

get input Returns the projector’s current input.

set input=[field] Sets the input to one of the selectable fields.

The following table describes the source selection response fields:

Field Description

VGA1 Switches source to the VGA 1 input connector.

VGA2 Switches source to the VGA 2 input connector.

Composite Switches source to the Composite video connector.

If you installed your interactive whiteboard system according to the instructions, this is the relay from the ECP.

HDMI Switches source to the HDMI input port.

None A non-selectable value that appears when you enter a “get input”

command while the projector is in Standby mode.

General source controls

The following source controls apply to all input sources. HDMI connector source controls are

described in this section. These controls are unavailable when the projector is in Standby mode. You

can specify custom color values for all inputs.

These commands inform you of the current source settings.

Command Response

get displaymode displaymode=[current display mode setting]

get brightness brightness=[current brightness setting]

get contrast contrast=[current contrast setting]

get whitepeaking whitepeaking=[current whitepeaking setting]

get degamma degamma=[current degamma setting]

get red red=[current red color setting]

get green green=[current green color setting]

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Command Response

get blue blue=[current blue color setting]

get cyan cyan=[current cyan color setting]

get magenta magenta=[current magenta color setting]

get yellow yellow=[current yellow color setting]

get videofreeze videofreeze=[current video freeze setting]

get cc cc=[current closed captioning language setting]

These commands control the appearance of your source. These settings are unavailable when the

projector is in Standby mode or when the source is disconnected. See Value-based command

methods on page 70 for setting absolute and adjustment commands.

Command Command target range Response

set displaymode [target] =SMARTpresentation

displaymode=[target]

=brightroom

=darkroom

=sRGB

=User

set brightness [value] =0 to =100 brightness=[value]

set contrast [value] =0 to =100 contrast=[value]

set whitepeaking [value] =0 to =10 whitepeaking=[value]

set degamma [value] =0 to =3 degamma=[value]

set red [value] =0 to =100 red=[value]

set green [value] =0 to =100 green=[value]

set blue [value] =0 to =100 blue=[value]

set cyan [value] =0 to =100 cyan=[value]

set magenta [value] =0 to =100 magenta=[value]

set yellow [value] =0 to =100 yellow=[value]

set videofreeze [target] =on

videofreeze=[target]

=off

set cc [target] =cc1

cc=[target]

=cc2

=off

N  N OT E

Typically, cc1 displays English (U.S.) subtitles, while cc2 displays other regional languages, such

as French or Spanish, depending on television channel or media setup.

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Additional VGA source controls

Your VGA source supports all the general source controls described in General source controls on

page 72, as well as the commands listed in this section. These settings are unavailable when the

projector is in Standby mode or when the VGA sources are disconnected.

N  N OT E

Some of these commands are invalid with HDMI input and Composite video sources, and will

return the response “invalidcmd=[command]”.

These commands inform you of the current VGA source settings.

Command Response

get frequency frequency=[current frequency offset setting]

get tracking tracking=[current tracking offset setting]

get saturation saturation=[current saturation setting]

get tint tint=[current tint setting]

get sharpness sharpness=[current sharpness setting]

These commands control the appearance of your VGA source. These settings are unavailable when

the projector is in Standby mode or when the VGA source is disconnected. See Value-based

command methods on page 70 for setting absolute and adjustment commands.

Command Command target range Response

set frequency [value] =-5 to =5 frequency=[value]

set tracking [value] =0 to =31 tracking=[value]

set saturation [value] =0 to =100 saturation=[value]

set tint [value] =0 to =100 tint=[value]

set sharpness [value] =0 to =31 sharpness=[value]

Additional Composite video source controls

Your Composite video source supports all the general source controls described on the previous page

as well as the commands listed in this section. These settings are unavailable when the projector is in

Standby mode or when the Composite video source is disconnected.

N  N OT E

Some of these commands are invalid with HDMI input and VGA video sources, and will return the

response “invalidcmd=[command]”.

A P P E N D I X B

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These commands inform you of the current Composite video source settings.

Command Response

get saturation saturation=[current saturation setting]

get tint tint=[current tint setting]

get sharpness sharpness=[current sharpness setting]

These commands control the appearance of your Composite video source. See Value-based

command methods on page 70 for setting absolute and adjustment commands.

Command Command target range Response

set saturation [value] =0 to =100 saturation=[value]

set tint [value] =0 to =100 tint=[value]

set sharpness [value] =0 to =31 sharpness=[value]

Audio controls

These commands control your projector’s internal audio amplifier, which affects sound passed

through the projector to your external audio system (not included). Audio output controls aren’t defined

by the video source. These settings are unavailable when the projector is in Standby mode.

These commands inform you of the current audio output settings.

Command Response

get volume volume=[current volume setting]

get mute mute=[current mute setting]

get volumecontrol volumecontrol=[current volume control setting]

These commands control your projector’s audio amplifier settings. See Value-based command

methods on page 70 for setting absolute and adjustment commands.

Command Command target range Response

set volume [value] =-20 to =20 volume=[value]

set mute [target] =on

=off

set volumecontrol [target] =on

=off

mute=[target]

volumecontrol=[target]

Network controls

These commands control your projector’s network status and settings. These settings are located in

the OSD, and are available even when the projector is in Standby mode. You must locally set the

network and VGA out commands to on for the network abilities to work.

A P P E N D I X B

Remotely managing your system through an RS-232 serialinterface

These commands inform you of the current network settings.

Command Response

get netstatus netstatus=connected

netstatus=disconnected

netstatus=disabled

get dhcp dhcp=[current DHCP status]

get ipaddr ipaddr=[current IP address]

get subnetmask subnetmask=[current subnet mask number]

get gateway gateway=[current network gateway]

get primarydns primarydns=[current primary domain server]

get macaddr macaddr=[current MAC address]

These commands control your network settings.

Command Command target range Response

set dhcp [target] =on

dhcp=[current]

=off

set ipaddr [target] =0.0.0.0 to =255.255.255.255 ipaddr=[current]

set subnetmask [target] =0.0.0.0 to =255.255.255.255 subnetmask=[current]

set gateway [target] =0.0.0.0 to =255.255.255.255 gateway=[current]

set primarydns [target] =0.0.0.0 to =255.255.255.255 primarydns=[current]

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System controls

These commands enable you to switch system settings and access system information.

These commands inform you of the current system settings. These commands are unavailable when

the projector is in Standby mode.

Command Response

get autosignal autosignal=[current auto signal detection setting]

get lampreminder lampreminder=[current lamp reminder setting]

get highbrightness highbrightness=[current lamp brightness setting]

get autopoweroff autopoweroff=[current auto power off setting]

get zoom zoom=[current zoom setting]

get projectorid projectorid=[current projector ID number]

get hposition hposition=[current horizontal position offset setting]

get vposition vposition=[current vertical position offset setting]

get aspectratio aspectratio=[current projector aspect ratio]

get projectionmode projectionmode=[current projection mode]

get startupscreen startupscreen=[current startup screen setting]

get resolution resolution=[current input resolution]

get language language=[current language setting]

get groupname groupname=[current projector group name]

get projectorname projectorname=[current projector name]

get locationinfo locationinfo=[current projector location]

get contactinfo contactinfo=[current support contact information]

get modelnum modelnum=[current model number]

get videomute videomute=[current video mute setting]

get serialnum serialnum=[serial number]

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These commands inform you of the current system settings. These commands are available even

when the projector is in Standby mode.

Command Response

get lamphrs lamphrs=[current lamp hours of operation]

get syshrs syshrs=[current projector hours of operation]

get fwverddp fwverddp=[current projector firmware version]

get fwvernet fwvernet=[current network firmware version]

get fwvermpu fwvermpu=[current processor firmware version]

get fwverecp fwverecp=[current ECP firmware version]

get vgaoutnetenable vgaoutnetenable=[current]

get signaldetected signaldetected=[true or false]

get usb1source usb1source=[Video source associated with the USB 1 connector on

the ECP]

get usb2source usb2source=[Video source associated with the USB 2 connector on

the ECP]

T  TI P

The get usb1source and get usb2source commands are only applicable to SMARTUX60

projectors running DLP firmware version 1.0.0.4 or later.

These commands control the current system settings. These commands are unavailable when the

projector is in Standby mode. See Value-based command methods on page 70 for setting absolute

and adjustment commands.

Command Command target range Response

set autosignal [target] =on

=off

set lampreminder [target] =on

=off

set highbrightness [target] =on

=off

set autopoweroff [value] =0 to =240 autopoweroff=[value]

set zoom [value] =0 to =30 zoom=[value]

set projectorid [value] =0 to =99 projectorid=[value]

set hposition [value] =0 to =100 hposition=[value]

set vposition [value] =-5 to =5 vposition=[value]

set aspectratio [target] =fill

=match

=16:9

autosignal=[target]

lampreminder=[target]

highbrightness=[target]

aspectratio=[target]

A P P E N D I X B

Remotely managing your system through an RS-232 serialinterface

Command Command target range Response

set projectionmode [target] =front

projectionmode=[target]

=ceiling

=rear

=rear ceiling

set startupscreen [target] =smart

startupscreen=[target]

=usercapture

=preview

set language [target] =Chinese (Simplified)

language=[target]

=Chinese (Traditional)

=Czech

=Danish

=Dutch

=English

=Finnish

=French

=German

=Greek

=Italian

=Japanese

=Korean

=Norwegian

=Polish

=Portuguese (Brazil)

=Portuguese (Portugal)

=Russian

=Spanish

=Swedish

set groupname [description] Enter a descriptor no more

groupname=[description]

than 12 characters long.

set projectorname [description] Enter a descriptor no more

projectorname=[description]

than 12 characters long.

set locationinfo [description] Enter a descriptor no more

locationinfo=[description]

than 16 characters long.

set contactinfo [description] Enter a descriptor no more

contactinfo=[description]

than 16 characters long.

set videomute [target] =on

videomute=[target]

=off

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Remotely managing your system through an RS-232 serialinterface

These commands control the current system settings. These commands are available when the

projector is in Standby mode and when it is on.

Command Command target range Response

set restoredefaults [none] restoredefaults=done

set lamphrs [target] =0 lamphrs=0

set vgaoutnetenable [target] =on

=off

set usb1source [target] =vga1

=vga2

=hdmi

=disabled

set usb2source [target] =vga1

=vga2

=hdmi

=disabled

vgaoutnetenable=[target]

usb1source=[target]

T  TI P

The set usb1source and set usb2source commands are only applicable to SMARTUX60

projectors running DLP firmware version 1.0.0.4 or later.

N  N OT E

The Network and VGAOut setting’s features are off by default. Select on to activate these

features.

Appendix C

IR signal format: NEC1

Key Repeat

format

Input F1 8B CA 14 EB

Power ( )

Menu F1 8B CA 1B E4

Up ( ) F1 8B CA 40 BF

Left ( ) F1 8B CA 42 BD

Enter ( ) F1 8B CA 13 EC

Right ( ) F1 8B CA 43 BC

Down ( ) F1 8B CA 41 BE

Hide F1 8B CA 15 EA

Volume up ( ) F1 8B CA 44 BB

Mode F1 8B CA 45 BA

Mute F1 8B CA 11 EE

Volume down ( ) F1 8B CA 46 B9

F1 8B CA 12 ED

Vendor code Key code

Byte 1 Byte 2 Byte 3 Byte 4

Appendix D

compliance

SMARTTechnologies supports global efforts to ensure that electronic equipment is manufactured,

sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment regulations (WEEE directive)

Waste Electrical and Electronic Equipment regulations apply to all electrical and electronic equipment

sold within the European Union.

When you dispose of any electrical or electronic equipment, including SMARTTechnologies

products, we strongly encourage you to properly recycle the electronic product when it has reached

the end of its life. If you require further information, please contact your reseller or

SMARTTechnologies for information on which recycling agency to contact.

Restriction of Certain Hazardous Substances (RoHS directive)

This product meets the requirements of the European Union’s Restriction of Certain Hazardous

Substances (RoHS) directive 2002/95/EC.

Consequently, this product also complies with other regulations that have arisen in various

geographical areas, and that reference the European Union’s RoHS directive.

Batteries

Batteries are regulated in many countries. Check with your reseller to find out how to recycle used

batteries.

There are special regulations that must be met when shipping a product that has a lithium ion battery

packaged with the product or shipping a lithium ion battery. When returning a SMARTTechnologies

A P P E N D I X D

Hardware environmental compliance

product which contains a lithium ion battery or returning a lithium ion battery, call

SMARTTechnologies RMA for information on the special shipping regulations.

l 1.866.518.6791, Option 4 (U.S./Canada)

l 1.403.228.5940 (all other countries)

Packaging

Many countries have regulations restricting the use of certain heavy metals in product packaging. The

packaging used by SMARTTechnologies to ship products complies with applicable packaging laws.

China’s Electronic Information Products regulations

China regulates products that are classified as EIP (Electronic Information Products).

SMARTTechnologies products fall under this classification and meet the requirements for China’s

EIP regulations.

For more information, see smarttech.com/compliance.

Index

3.5 mm audio connectors 23

display modes 61 DNS 64, 76 document cameras 32 drywall 8 dust vi DVDs 33

accessories

included 4

optional 6 aspect ratios 29-31, 62 audio

connections for 23

controlling volume of 25, 61, 75

muting 13, 75

resolving issues with 54

batteries 12, 83 Blu-ray 33

cameras 32 Chinese regulations 84 closed captioning 61, 73 composite video connections 31, 72, 74 connection diagrams

ECP 25

projector 22 contact person 64

e-mail alerts 65 ECP

about 4 lights and status of 55

using 24 EIP regulations 84 electrostatic discharge vi emissions vi environmental requirements vi eraser 5 European Union regulations 83

fans 49, 62 flickering 52 focus 21

GoWire cable SeeSMART GoWire cable

DHCP 63, 76

HD signal compatibility 31 HDMI connections 23, 72 head space clearance 8

I N D E X

height 8 Help button 24 humidity vi

native video formats 29 network communication 23, 55, 63, 75

image

focusing 21

resolving issues with 51 input selection 25, 63, 72 installation

choosing a height 8

choosing a location 7 interactive whiteboard

about 2

indicators and controls of 47

maintaining 35

replacing an older model 8

using 24 IP address 63, 76

lamp module

cleaning 35

replacing 37

resolving issues with 50 languages 61 laptop computers

connecting 32

troubleshooting issues with 53 letterboxing 30-31 light sources 7 lithium ion batteries 83 location 7, 64 Low Power mode 24

options 6 original packaging 57

packaging 84 passwords 56, 65 pen tray

about 3

locking to the interactive whiteboard 9 pens 5 peripheral sources 32 pillarboxing 30-31 power 23, 25, 60, 69, 71 projector

about 3

adjusting settings for 14

cleaning 35

connection diagram for 22

displaying the name of 64

focusing the image of 21

installing 7

lights and status of 44

locating the serial number on 44

remotely managing 59, 67

replacing the lamp of 37

routing cables from 9

troubleshooting 48

using your remote control with 11

video format compatibility for 29

MAC address 76 MAC support 30 mounting template 8 mute control 13, 75

quad VGA support 30

I N D E X

trap destination address 64 troubleshooting 43

RCA connector pod 6 RCA jacks 23, 26 refresh rates 29-30 remote control

about 4 code definitions for 81 installing the battery 12

using the buttons 13 RJ45 connector 23 RoHS directive 83 room control 25, 59, 67 RS-232 serial interface 67

S-video connections 23, 31 SB8-CTRL room control adapter 25 SD signal compatibility 31 serial interface SeeRS-232 serial

interface serial number 44 signal loss 51 SMART Board interactive

whiteboard SMART GoWire cable 5, 27 SMART Meeting Pro software (on

SMART GoWire cable) SMART UX60 projector Seeprojector SMTP 65 SNMP 66 sound Seeaudio startup screen 62 subnet mask 63, 76 SVGA support 30 SXGA support 30

Seeinteractive

whiteboard

5, 27

USB drives 25 USB receptacles 23, 25, 63 UX60 projector Seeprojector UXGA support 30

VGA connections 23, 72, 74 VGA support 30 video

connections for 23 format compatibility for 29

volume control 25, 75

warnings iii water and fluid resistance vi web page management 59 WEEE directive 83 whiteboard Seeinteractive whiteboard

XGA support 30

zoom 62

temperatures, operating and storage vi transportation 57

SMARTTechnologies

smarttech.com/support

smarttech.com/contactsupport

3COM SMARTBoard 800ix-SMO, SMARTBoard 800ix-SMP User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Important information

Safety warnings, cautions and important information

Installation

Operation

Cleaning

Service

Environmental requirements

Contents

Extended Control Panel (ECP)

Included accessories

Remote control

Pens

Eraser

CAT 5 USB extender

VGA connection kit

Optional accessories

RCA connector pod

Optional accessories

Choosing a location

Choosing a height

Routing the cables

Installing SMART software

Locking the pen tray to your interactive whiteboard

Using your projector

Using your remote control

Replacing the remote control battery

Using the remote control buttons

Adjusting projector settings

Focusing the image

Adjusting the image

Projector connection diagram

Using your interactive whiteboard

Using the Extended Control Panel (ECP)

Using the RCA connector pod

Using the laptop computer harness

Video format compatibility

Native video format

Video format compatibility

HD and SD signal format compatibility

Video system signal compatibility

Connecting peripheral sources and outputs

Maintaining your interactive whiteboard

Cleaning the projector

Focusing and adjusting the projector image

Replacing the projector lamp

Removing and replacing the projector lamp module

Resetting the lamp hours

Before you start

Locating status lights

Locating serial numbers

Determining you interactive whiteboard system’s status

Resolving interactive whiteboard issues

Resolving operation issues

Resolving connection issues

Resolving controller module issues

Resolving projector issues

Resolving projector errors

Your projector stops responding

The “Lamp Failure” message appears

The projector Power and Service lights are off

Resolving image issues

Loss of signal

Partial, scrolling or incorrectly displayed image

Unstable or flickering image

Frozen image

The image from your connected laptop computer isn’t projected

Unaligned projected image

Resolving audio issues

Resolving network communication issues

Resolving ECP issues

Accessing the service menu

Retrieving your password

Resetting the projector

Transporting your interactive whiteboard system

Web page management

Accessing web page management