3COM 3C200 User Manual

User Guide

3Com Gigabit Network Interface Card

3C2000

http://www.3com.com/
http://support.3com.com/registration/frontpg.pl

Published April 2003
User guide version 1.0

3Com Corporation • 5500 Great American Parkway • Santa Clara, California • 95052-8145 • U.S.A.

Copyright © 2003 3Com Corporation. All rights reserved. No part of this documentation may be reproduced in any form or by any means or used
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Contents

1 Introduction 1

2 Installing and Connecting the NIC 3

3 Windows XP Driver Installation 9

4 Windows 2000 Driver Installation 13

5 Windows Me Driver Installation 17

6 Windows 98 SE Driver Installation 21

7 Windows NT 4.0 Driver Installation 25

8 Linux Driver Installation 29

9 Novell NetWare Driver Installation 31

10 Installing and Using the 3Com Connection Assistant 37

11 Using the Virtual Cable Tester 39

12 Troubleshooting 41

A Specifications 45

B Technical Support 47

C Warranty Information 51

D Regulatory Information 53

Contents

1

Introduction

This guide describes how to install and configure the 3Com® 3C2000 Gigabit Network
Interface Card (NIC) in the following operating system (OS) environments:

• Windows XP

• Windows 2000

• Windows Millennium Edition (Me)

• Windows 98 SE

• Windows NT 4.0

• Linux 2.4

• Novell NetWare 5.1 and 6.0

Package Contents

• 3Com 3C2000 Gigabit NIC
Keep the NIC in its package until ready for installation.

• 3Com Installation CD with driver software and user guide
If the Windows autorun feature is enabled on your system, the

3Com

Master Navigator launches automatically when you insert the

3Com

Installation CD. See “Using the Master Navigator” on page 6 for more

information.

NOTE: Inform your network supplier of any missing or damaged items. If you
need to return the NIC, you must use the original (or equivalent) packaging.

1

1 Introduction

2

2

Installing and Connecting the NIC

Before installing the NIC, make sure your PC meets the requirements listed below.

Hardware Requirements

• Pentium-based PC that meets software requirements for the following operating
systems:

• Windows XP with latest service pack

• Windows 2000 with latest service pack

• Windows Me with latest service pack

• Windows 98 SE with latest service pack

• Windows NT 4.0 with latest service pack

• Linux 2.4

• Novell NetWare 5.1 or 6.0

• One open PCI slot

• PCI v2.2 33/66 MHz

• 128 MB RAM (minimum)

Safety Precautions

Observe the following safety precautions.

WARNING : The NIC is being installed in a system that operates with voltages
that can be lethal. Before you remove the cover of your system, you must
observe the following precautions to protect yourself and to prevent damage to
the system components:

• Remove any metallic objects or jewelry from your hands and wrists.

• Use only insulated or nonconducting tools.

• Verify that the system is powered off and unplugged before removing the

cover.

• Install or remove the NIC in a static-free environment only. The use of a
properly grounded wrist strap (or other personal anti-static device) and an
anti-static mat are strongly recommended.

3

2 Installing and Connecting the NIC

Pre-Installation Checklist

1 Check that your system meets the hardware and software requirements listed

under

“Hardware Requirements” in the previous section.

2 Verify that your system is using the latest BIOS.

3 Review the information in the readme.txt file on the 3Com Installation CD for

important information not available at the time this user guide was created.

4 If your system is active, shut it down.

5 When shut down is complete, turn the power off and unplug the system.

6 Holding the NIC card by the edges, remove it from its shipping package and place

it on an anti-static surface.

7 Check the NIC for visible signs of damage, particularly on the edge connector.

Never attempt to install any damaged NIC. If the NIC is damaged, report it to your
supplier.

Installing the NIC

1 Review the safety precautions and pre-installation checklist.

2 Before installing the NIC, ensure the system power is off, the system is unplugged

from the power outlet, and that proper electrical grounding procedures have been
followed.

3 Remove the system cover, and select any empty PCI slot. If you do not know how

to identify a PCI slot, refer to your system documentation.

4 Remove the blank cover plate from the slot that you selected.

5 Holding the NIC by the edges, align the connector edge of the NIC with the PCI

connector dock.

6 Applying even pressure at both corners of the NIC, push the NIC until it is firmly

seated in the PCI slot.
When properly seated, the port connector on the NIC will be aligned with the slot

opening, and its faceplate will be flush against the system chassis.

CAUTION: Do not use excessive force when seating the NIC, as this may
damage the system or the NIC. If the NIC resists seating, remove it from the
system, realign it, and try again.

7 Secure the NIC in the PCI slot.

8 Replace the system cover, disconnect any personal anti-static devices, and plug

the system back in.

9 Turn the system power on.

After the system returns to normal operation, the NIC hardware is fully installed.
The next step is to connect the network cable.

4

Connecting the Network Cable

Connecting the Network Cable

The NIC has one RJ-45 connector for attaching it to an Ethernet copper-wire segment.

When automatic link negotiation is disabled, the port can be configured for 10 Mbps or
100 Mbps signaling at either half-duplex or full-duplex operation, as well as 1000 Mbps
signaling at full-duplex operation.

To connect a network cable to the NIC:

1 Prepare an appropriate cable.

The following table lists the cable characteristics for connecting to
10/100/1000BASE-T ports:

Port Type Connector Media Maximum Distance

10BASE-T RJ-45 CAT 3, 4, or 5 UTP 100 meters (325 feet)

100BASE-T RJ-45 CAT 5 UTP (two pair) 100 meters (325 feet)

1000BASE-T RJ-45 CAT 5/CAT 5e (four pair) 100 meters (325 feet)

NOTE: 1000BASE-T signaling requires four twisted pairs of Category 5
balanced cabling, as specified in ISO/IEC 11801:1995 and EIA/TIA-568-A
(1995) and tested using procedures defined in TIA/EIA TSB95.

2 Connect one end of the cable to the NIC.

3 Connect the other end of the cable to an RJ-45 Ethernet network port.

The next step is to install the NIC driver and software.

Installing NIC Software

This section describes how to install the NIC driver and software in Windows using
the 3Com Master Navigator.

NOTE: For driver installation and configuration instructions on non-Windows
operating systems, or if you do not want to use the 3Com Master Navigator,
refer to the software configuration chapter for that specific driver.

1 Insert the 3Com Installation CD.

The Master Navigator launches automatically. If it does not launch, run
LAUNCH.EXE from the 3Com Installation CD.

2 Select NIC Software, and then follow the prompts on the screen.

5

2 Installing and Connecting the NIC

Using the Master Navigator

When you allow the Windows autorun feature to launch the Welcome Screen of
the 3Com Master Navigator, you can select from the options listed below.

NOTE: If the Windows autorun feature is not enabled, run LAUNCH.EXE
from the 3Com Installation CD.

• User Guide

View, print, or copy the user guide.
The user guide is in Adobe Acrobat PDF format. You can also place a copy of the

user

guide on your hard drive and place a link to it in the Windows Start, Programs

listing.

NOTE: You must have Adobe Acrobat installed to view the user guide.

• NIC Software

Install your NIC or improve the performance, control, and management of your
current network.

6

Installing NIC Software

• Other Software

Install other helpful utilities and programs.
These programs include the 3Com Connection Assistant, the Virtual Cable Tester,

and Adobe Acrobat Reader 5.1.
For more information on these programs, see Chapter 10, “Installing and Using

the 3Com Connection Assistant.” and Chapter 11, “Using the Virtual Cable
Te st e r. ”

• Create Diskettes

Create a set of installation diskettes for the following operating systems:

• Windows XP

• Windows 2000

• Windows Me

• Windows 98 SE

• Windows NT 4.0

You can also use the MakeDisk (SETUP.EXE) utility on the Installation CD to
create diskettes.

• Register Product

Register online. You must register your product to obtain support, upgrades, and
new product information.

7

2 Installing and Connecting the NIC

8

3

Windows XP Driver Installation

If you do not want or cannot use the 3Com Master Navigator on your system, use the
following procedure to install the drivers for Windows XP.

Requirements

Before you begin, make sure that:

1 All installation requirements are met. See “Hardware Requirements” on page 3.

2 The NIC is installed. See “Installing the NIC” on page 4.

3 You have Network Administrator privileges.

NOTE: Verify that the Windows operating system has been upgraded to the

latest version and latest service pack. Also, make sure that the system has
the correct BIOS and firmware installed to ensure the system works correctly.

Installing the Driver

To install the driver:

1 Turn on the power to the PC.

Windows detects the NIC. The Found New Hardware Wizard starts and detects a
new Ethernet Controller.

2 Insert the 3Com Installation CD in the CD-ROM drive.

If the main menu appears, click Exit.

3 The Found New Hardware Wizard searches the CD and displays

3Com

Gigabit NIC.

4 Click Next.

The driver is copied to the hard disk.

5 Click Finish.

The driver is installed.

Verifying Successful Installation

To verify successful NIC installation:

1 Open the Windows Start menu, and then select Control Panel.

2 Double click Network Connections.

3 Check connections in the LAN or High-Speed Internet window.

9

3 Windows XP Driver Installation

Modifying Configuration Parameters

Although the default values should be appropriate in most cases, you may change any
of the available options to meet the requirements of your specific system:

1 Open the Windows Start menu, and then select Control Panel.

2 Double-click System.

3 Click the Hardware tab, and then click Device Manager.

The Device Manager window appears.

4 Scroll down the list of hardware devices to Network Adapters. Click the plus sign

(+) to the left of the icon to display the list of installed NICs.

5 Double-click the Gigabit Ethernet NIC you want to configure.

The Gigabit Ethernet Properties window appears, showing the General tab.

6 Click the Advanced tab.

A window displaying the list of configurable parameters (and default values) for the
NIC appears.

7 Change the parameters as desired.

Click the options listed under Properties and then use the pull-down window under
Value to change the default or assigned value.

The following parameters are available (default values are listed in bold).

NOTE: These parameters and options are subject to change and may vary
from those listed in this user guide.

Parameter Option(s)

802.1p Support: • Disable

• Enable

FlowControl • Asymmetrical and Symmetrical

• Asymmetrical Flow Control

• No Flow Control

• Symmetrical Flow Control

Hardware Checksumming • Off

• On

Interrupt Moderation • Off

• On

Log Status Messages • All Messages

• Errors

• None

• Status Messages

• Warnings

10

Max IRQ per Sec • 5000

• 1000 - 30000 (range)

Maximum Frame Size • 1514

• 64 - 9014 (range)

Modifying Configuration Parameters

Media Type • 10 Mb, Full Duplex

• 10 Mb, Half Duplex

• 100 Mb, Full Duplex

• 100 Mb, Half Duplex

• 1000 Mb, Full Duplex

• Auto

Network Address • Value:

• Not Present

Number of Receive Buffers • 50

• 3 - 500 (range)

Number of Transmit Buffers • 50

• 4 - 200 (range)

Wake up Capabilities • Both

• Magic Packet

• None

• Wake Up Frame

8 When configuration is complete, click OK to accept the settings.

9 Reloading your driver is recommended. To do so:

a Right-click My Network Places.

b Right-click the NIC and select Disable.

The driver is unloaded.

c Right-click the NIC and select Enable.

The driver is reloaded.

10 Verify that the NIC port LEDs operate as described in the table in “Checking Port

LEDs” on page 43.

11

3 Windows XP Driver Installation

Removing the Driver Software

Windows XP automatically detects the installation of new hardware. However,
Windows XP does not automatically detect removal of driver software. You must first
uninstall the NIC driver software before physically removing the NIC from the PC.

NOTE: You must uninstall the driver before removing the NIC and moving it
to a different slot.

To remove the NIC driver and associated software:

1 Start Windows XP and log in.

You must have Network Administrator privileges to uninstall the driver software.

2 Select Start, and then Control Panel.

The Control Panel window appears.

3 Double-click Administrative Tools, and then Computer Management.

4 The Computer Management window appears. In the left window, click on the plus

sign (+) next to System Tools, and then click on Device Manager.

5 Click Network adapters, and then right-click on the 3Com NIC that you want to

remove.

6 Select Uninstall.

7 When the Confirm Device Removal window appears, click OK.

The driver and associated software are removed from the system. You can now
shut down the system and physically remove the NIC.

12

4

Windows 2000 Driver Installation

If you do not want or cannot use the 3Com Master Navigator on your system, use the
following procedure to install the drivers for Windows 2000.

Requirements

Before you begin, make sure that:

1 All installation requirements are met. See “Hardware Requirements” on page 3.

2 The NIC is installed. See “Installing the NIC” on page 4.

3 You have Network Administrator privileges.

NOTE: Verify that the Windows operating system has been upgraded to the

latest version and latest service pack. Also, make sure the correct BIOS and
firmware are installed to ensure the system works correctly.

Installing the Driver

To install the driver:

1 Turn on the power to the PC.

Windows detects the NIC. The Found New Hardware Wizard starts and detects a
new Ethernet Controller.

2 Insert the 3Com Installation CD in the CD-ROM drive.

If the main menu appears, click Exit.

3 Click Next to continue from the Found New Hardware Wizard screen.

4 Click Next to let Windows search for a suitable driver.

5 Click Next to proceed with the search.

Windows detects the driver for this device.

6 Click Next.

The driver is copied to the hard drive.

7 Click Finish.

The driver is installed.

Verifying Successful Installation

To verify successful NIC installation:

1 Right-click My Network Places and select Properties from the menu.

2 Check connections in the Network and Dial-up Connections window.

13

4 Windows 2000 Driver Installation

Modifying Configuration Parameters

Although the default values should be appropriate in most cases, you may change any
of the available options to meet the requirements of your specific system:

1 On the Windows Desktop, right-click the My Computer icon and select Properties

from the pop-up menu.
The System Properties window appears.

2 Click the Hardware tab and then click Device Manager.

The Device Manager window appears.

3 Scroll down the list of hardware devices to Network Adapters. Click the plus sign

(+) to the left of the icon to display the list of NICs currently configured.

4 Double-click the Gigabit Ethernet NIC you want to configure.

The Gigabit Ethernet Properties window appears, showing the General tab.

5 Click the Advanced tab.

A window showing the list of configuration parameters (and default values) for the
NIC

appears.

6 Change the parameters as desired.

Click the options listed under Properties and then use the pull-down window under
Value to change the default or assigned value.

The following parameters are available (default values are listed in bold).

NOTE: These parameters and options are subject to change and may vary
from those listed in this user guide.

Parameter Option(s)

802.1p Support: • Disable

• Enable

FlowControl • Asymmetrical and Symmetrical

• Asymmetrical Flow Control

• No Flow Control

• Symmetrical Flow Control

Hardware Checksumming • Off

• On

Interrupt Moderation • Off

• On

Log Status Messages • All Messages

• Errors

• None

• Status Messages

• Warnings

14

Max IRQ per Sec • 5000

• 1000 - 30000 (range)

Modifying Configuration Parameters

Maximum Frame Size • 1514

• 64 - 9014 (range)

Media Type • 10 Mb, Full Duplex

• 10 Mb, Half Duplex

• 100 Mb, Full Duplex

• 100 Mb, Half Duplex

• 1000 Mb, Full Duplex

• Auto

Network Address • Value:

• Not Present

Number of Receive Buffers • 50

• 3 - 500 (range)

Number of Transmit Buffers • 50

• 4 - 200 (range)

Wake up Capabilities • Both

• Magic Packet

• None

• Wake Up Frame

7 When configuration is complete, click OK to accept the settings.

8 Reloading your driver is recommended. To do so:

a Right-click My Network Places.

b Right-click the NIC and select Disable.

The driver is unloaded.

c Right-click the NIC and select Enable.

The driver is reloaded.

9 Verify that the NIC port LEDs operate as described in the table in “Checking Port

LEDs” on page 43.

15

4 Windows 2000 Driver Installation

Removing the Driver Software

Windows 2000 automatically detects the installation of new hardware. However,
Windows 2000 does not automatically detect removal of driver software. You must first
uninstall the NIC driver software before physically removing the NIC from the PC.

NOTE: You must uninstall the driver before removing the NIC and moving it
to a different slot.

To remove the NIC driver and associated software:

1 Start Windows 2000 and log in.

2 Open the Windows Start menu and select Settings, and then Control Panel.

3 Double-click the Add/Remove Hardware Wizard.

The Add/Remove Hardware Wizard window appears.

4 Click Next.

The Choose a Hardware Task window appears.

5 Click Uninstall/Unplug a device (recommended), and then click Next.

Choose this option to uninstall a device or to prepare your system for unplugging a
device.

The Choose a Removal Task window appears.

6 Click Uninstall a device (recommended), and then click Next.

This option permanently uninstalls a device and its driver.
The Installed Devices on Your Computer screen appears.

7 Click the NIC you want to uninstall (3Com Gigabit NIC), and then click Next.

8 In the Uninstalled Devices window, click Yes, I want to uninstall this device, and

then click Next.
The Completing the Add/Remove Hardware Wizard window appears.

9 Click Finish.

The driver and associated software are removed from the system. You can now
shut down the system and physically remove the NIC.

16

5

Windows Me Driver Installation

If you do not want or cannot use the 3Com Master Navigator on your system, use the
following procedure to install the drivers for Windows Me.

Requirements

Before you begin, make sure that:

1 All installation requirements are met. See “Hardware Requirements” on page 3.

2 The NIC is installed. See “Installing the NIC” on page 4.

NOTE: Verify that the Windows operating system has been upgraded to the

latest version and latest service pack. Also, make sure the correct BIOS and
firmware are installed to ensure the system works correctly.

Installing the Driver

To install the driver:

1 Turn on the power to the PC.

Windows detects the NIC. The Add New Hardware Wizard starts and detects a
new PCI Ethernet Controller.

2 Insert the 3Com Installation CD in the CD-ROM drive.

If the main menu appears, click Exit.

3 Click Next to continue from the Add New Hardware Wizard.

Windows detects the driver and copies the necessary files for this device.

4 Click Finish.

Windows prompts for a reboot.

NOTE: You must reboot the system to complete the installation.

Verifying Successful Installation

To verify successful NIC installation:

1 Right-click My Computer and select Properties.

2 Click on the Device Manager tab.

The Device Manager window appears.

3 Scroll down the list of hardware devices to Network Adapters. Click the plus sign

(+) to the left of the icon to display the list of NICs currently configured.

4 Make sure that the 3Com Gigabit NIC is installed and that there is not a red X or a

yellow exclamation point (!) next to the device.

17

5 Windows Me Driver Installation

Modifying Configuration Parameters

Although the default values should be appropriate in most cases, you may change any
of the available options to meet the requirements of your specific system:

1 On the Windows Desktop, right-click the My Network Place icon and select

Properties.
The Network Configuration window appears.

2 Double-click the Gigabit Ethernet NIC you want to configure.

The Gigabit Ethernet Properties window appears, showing the Driver Type tab.

3 Click the Advanced tab.

A window showing the list of configurable parameters (and default values) for the
NIC appears.

4 Change the parameters as desired.

Click the options listed under Properties and then use the pull-down window under
Value to change the default or assigned value.

The following parameters are available (default values are listed in bold).

NOTE: These parameters and options are subject to change and may vary
from those listed in this user guide.

Parameter Option(s)

802.1p Support: • Disable

• Enable

FlowControl • Asymmetrical and Symmetrical

• Asymmetrical Flow Control

• No Flow Control

• Symmetrical Flow Control

Hardware Checksumming • Off

• On

Interrupt Moderation • Off

• On

Log Status Messages • All Messages

• Errors

• None

• Status Messages

• Warnings

Max IRQ per Sec • 5000

• 1000 - 30000 (range)

Maximum Frame Size • 1514

• 64 - 9014 (range)

18

Media Type • 10 Mb, Full Duplex

• 10 Mb, Half Duplex

• 100 Mb, Full Duplex

• 100 Mb, Half Duplex

• 1000 Mb, Full Duplex

• Auto

Network Address • Value:

• Not Present

Number of Receive Buffers • 50

• 3 - 500 (range)

Number of Transmit Buffers • 50

• 4 - 200 (range)

Wake up Capabilities • Both

• Magic Packet

• None

• Wake Up Frame

Removing the Driver Software

5 When configuration is complete, click OK to accept the settings.

6 Reloading your driver is necessary for the changes to take place. To do so, restart Windows.

7 Verify that the NIC port LEDs operate as described in the table in “Checking Port

LEDs” on page 43.

Removing the Driver Software

Windows Me automatically detects the installation of new hardware. However,
Windows Me does not automatically detect removal of driver software. You must first
uninstall the NIC driver software before physically removing the NIC from the PC.

NOTE: You must uninstall the driver before removing the NIC and moving it to a
different slot.

To remove the NIC driver and associated software:

1 Start Windows Me and log in.

2 Right-click My Computer and select Properties.

3 Click the Device Manager tab.

The Device Manager window appears.

4 Scroll down the list of hardware devices to Network Adapters. Click the plus sign

(+) to the left of the icon to display the list of NICs currently configured.

5 Click the NIC you want to uninstall (3Com Gigabit NIC), and then click Remove.

6 Click OK to confirm the removal of the NIC.

Windows prompts to restart.

7 Turn off power to the PC.

The driver and associated software are removed from the system. You can now
physically remove the NIC.

19

5 Windows Me Driver Installation

20

6

Windows 98 SE Driver Installation

The Windows 98 driver installation requires the use of the 3Com Master Navigator, as
described below in

Requirements

Before you begin, make sure that:

1 All installation requirements are met. See “Hardware Requirements” on page 3.

2 You have Network Administrator privileges.

NOTE: Do not install the NIC in the PC until after you have saved drivers to

your system’s hard drive, as described below.

NOTE: Verify that the Windows operating system has been upgraded to the
latest version and latest service pack. Also, make sure the correct BIOS and
firmware are installed to ensure the system works correctly.

Installing the Driver

To install the driver:

“Installing the Driver”.

1 Turn on the power to the PC.

2 Insert the 3Com Installation CD in the CD-ROM drive.

• If the 3Com Connection Assistant is not installed, you are prompted to install it.
Click Yes to install the 3Com Connection Assistant. When finished, you are
directed to the Master Navigator main menu.

• If the 3Com Connection Assistant is installed, the Master Navigator main menu
appears.

3 Click NIC Software.

4 Click Install NIC Driver and Diagnostics.

The Add New Hardware Wizard automatically detects the NIC and prompts you to
search for new drivers.

5 Click Next to continue.

6 Select Specify a location and open the pull-down menu and locate

C:\WINDOWS\OPTIONS\CABS.

7 Click Next to continue.

8 Select Install the updated driver and follow the prompts to install the drivers on your PC.

9 When the drivers are installed, click Finish.

10 Reboot the PC.

The installation is complete.

NOTE: You must reboot the PC to complete the installation.

21

6 Windows 98 SE Driver Installation

Verifying Successful Installation

To verify successful NIC installation:

1 Right-click My Computer and select Properties.

2 Click the Device Manager tab.

The Device Manager window appears.

3 Scroll down the list of hardware devices to Network Adapters. Click the plus sign

(+) to the left of the icon to display the list of NICs currently configured.

4 Make sure the 3Com Gigabit NIC is installed and that there is not a red X or a

yellow exclamation point (!) next to the device.

Modifying Configuration Parameters

Although the default values should be appropriate in most cases, you may change
any of the available options to meet the requirements of your specific system:

1 Right-click the My Network Place icon and select Properties.

The Network Configuration window appears.

2 Double-click the Gigabit Ethernet NIC you want to configure.

The Gigabit Ethernet Properties window appears, showing the Driver Type tab.

3 Click the Advanced tab.

A window showing the list of configurable parameters (and default values) for the
NIC appears.

4 Change the parameters as desired.

Click the options listed under Properties and then use the pull-down window under
Value to change the default or assigned value.

The following parameters are available (default values are listed in bold).

NOTE: These parameters and options are subject to change and may vary
from those listed in this user guide.

Parameter Option(s)

802.1p Support: • Disable

• Enable

FlowControl • Asymmetrical and Symmetrical

• Asymmetrical Flow Control

• No Flow Control

• Symmetrical Flow Control

Hardware Checksumming • Off

• On

Interrupt Moderation • Off

• On

22

Modifying Configuration Parameters

Log Status Messages • All Messages

• Errors

• None

• Status Messages

• Warnings

Max IRQ per Sec • 5000

• 1000 - 30000 (range)

Maximum Frame Size • 1514

• 64 - 9014 (range)

Media Type • 10 Mb, Full Duplex

• 10 Mb, Half Duplex

• 100 Mb, Full Duplex

• 100 Mb, Half Duplex

• 1000 Mb, Full Duplex

• Auto

Network Address • Value:

• Not Present

Number of Receive Buffers • 50

• 3 - 500 (range)

Number of Transmit Buffers • 50

• 4 - 200 (range)

Wake up Capabilities • Both

• Magic Packet

• None

• Wake Up Frame

5 When configuration is complete, click OK to accept the settings.

6 Reloading your driver is necessary for the changes to take place. To do so, restart

Windows.

7 Verify that the NIC port LEDs operate as described in the table in “Checking Port

LEDs” on page 43.

23

6 Windows 98 SE Driver Installation

Removing the Driver Software

Windows 98 automatically detects the installation of new hardware. However,
Windows 98 does not automatically detect removal of driver software. You must first
uninstall the NIC driver software before physically removing the NIC.

NOTE: You must uninstall the driver before removing the NIC and moving it to a
different slot.

To remove the NIC driver and associated software:

1 Start Windows 98 and log in.

2 Right-click My Computer, and then select Properties.

3 Click the Device Manager tab.

The Device Manager window appears.

4 Scroll down the list of hardware devices to Network Adapters. Click the plus sign

(+) to the left of the icon to display the list of NICs currently configured.

5 Click the NIC you want to uninstall (3Com Gigabit NIC), and then click Remove.

6 Click OK to confirm the removal of the NIC.

Windows prompts for a restart.

7 Turn off the power to the PC.

The driver and associated software are removed from the system. You can now
physically remove the NIC.

24

7

Windows NT 4.0 Driver Installation

If you do not want or cannot use the 3Com Master Navigator on your system, use the
following procedure to install the updated drivers.

Requirements

Before you begin, make sure that:

1 All installation requirements are met. See “Hardware Requirements” on page 3.

2 The NIC is installed. See “Installing the NIC” on page 4.

3 You have Network Administrator privileges.

NOTE: Verify that the Windows operating system has been upgraded to the

latest version and latest service pack. Also, make sure the correct BIOS and
firmware are installed to ensure the system works correctly.

Installing the Driver

To install the driver:

1 Turn on the power to the PC.

2 Double-click the My Computer icon, the Control Panel icon, and then the

Network

3 Select the Adapters tab.

icon.

NOTE: If networking has not been installed on your PC, Windows NT asks if
you want to install networking. Click Yes, and then click Select from Disk. Go to
step 5 to continue.

4 Click Add.

The Select Network Adapter dialog box appears.

5 Click Have Disk.

The Insert Disk dialog box appears.

6 Insert the 3Com Installation CD in the CD-ROM drive.

If the main menu appears, click Exit.

7 At the OEM Option dialog box, type in the path of the CD and then click OK.

8 Make sure the 3Com NIC is selected, and then click OK.

If this is the first time setting up the network, Windows may prompt you to click
Next to continue setting up the protocol and services.

Files are copied. Windows may prompt you for the Windows NT specific files.
These are typically located in C:\I386.

9 Click OK on any dialog boxes that may appear.

10 When the installation is complete, Windows prompts for a reboot. After the reboot,

make sure to reapply the service pack.

25

7 Windows NT 4.0 Driver Installation

Verifying Successful Installation

To verify successful NIC installation:

1 Double click the My Computer icon, the Control Panel icon, and then the

Network

2 Select the Adapters tab.

3 Make sure that the name of the NIC appears in the list of network adapters.

Modifying Configuration Parameters

To change configuration parameters in Windows NT 4.0, you must have the
3Com

NIC Diagnostics program installed.

Although the default values should be appropriate in most cases, you may change
any of the available options to meet the requirements of your specific system.

1 Launch the 3Com NIC Diagnostics program.

2 Change the parameters as desired.

The following parameters are available (default values are listed in bold):

Parameter Options

icon.

Media Type • AutoSelect

• 1000Full

• 100Full

• 100Half

• 10Full

• 10Half

• Hardware Default

Flow Control • Disabled

• Asymmetrical Flow Control

• Symmetrical Flow Control

• Asymmetrical and Symmetrical

Flow Control

Log Status Messages • Status Messages

• Warnings

• Errors

• None

Boot ROM • Disabled

• Enabled

26

Removing the Driver Software

Removing the Driver Software

You must uninstall the driver before removing the NIC or moving it to another slot in the
PC.

To remove the NIC driver and associated software:

1 Start Windows NT and log in.

You must have Network Administrator privileges to remove the driver software.

2 Open the Windows Start menu, and then select Settings, Control Panel.

The Control Panel screen appears.

3 Double-click the Network icon

The Network window appears.

4 Select the Adapters tab.

5 Click the NIC you want to uninstall, and then click Remove.

6 Click Yes to continue.

7 In the Network Adapters screen, click Close to finish uninstalling the driver.

8 When prompted to restart the PC, click Yes.

The driver and associated software are removed from the system. You can now
shut down the system and physically remove the NIC.

27

7 Windows NT 4.0 Driver Installation

28

8

Linux Driver Installation

Before you install the driver for Linux, make sure that you are logged in as root
(SuperUser).

Installing the Driver

To install the driver:

1 Make sure that the kernel source is installed in /usr/src/linux or /usr/src/linux-2.4.

2 Copy the file /Linux/3c2000.tar.gz from the 3Com Installation CD to your hard

drive.

a Create a directory to mount the CD-ROM into (if it does not exist):

mkdir /mnt/cdrom

b Mount the CD-ROM using the following command:

mount /dev/cdrom /mnt/cdrom

3 Copy the driver to a temporary directory:

mkdir /tmp/3c2000

cp /mnt/cdrom/Linux/* /tmp/3c2000

4 Unpack the driver:

cd /tmp/3c2000

tar zxvf 3c2000.tar.gz

NOTE: On SuSE systems 7.1 and higher, you must execute the following
commands before running the make command:

cp /boot/vmlinuz.version.h /usr/src/linux/include/linux/
version.h
cp /boot/vmlinuz.autoconf.h /usr/src/linux/include/linux/
autoconf.h

For more details, go to: http://sdb.suse.de/en/sdb/html/mwalter_kernel_24.html.

5 Compile the driver:

cd /tmp/3c2000/3c2000

make

6 Load the driver:

make load

Depending on your configuration, the operating system may automatically start the
interface and request an address from a DHCP server. If it does not, start the
interface using the following command:

ifconfig eth0 up

You may have to substitute 'eth0' for your actual interface if you have more than
one Ethernet NIC installed.

29

8 Linux Driver Installation

Removing the Driver

To unload the driver:

Refer to the readme file for more information regarding the Linux driver configuration.

1 Type ifconfig eth0 down (substitute your actual interface for eth0).

2 Type rmmod 3c2000.

30

9

Novell NetWare Driver Installation

Requirements

Before you begin, make sure that:

• The NIC is installed in the server.

• The latest support pack files are installed. The latest support packs can be

found

at:

http://support.novell.com/misc/patlst.htm.

NOTE: If you are installing NetWare 5.x or 6.x for the first time, you need to
install the NIC driver during the operating system installation procedure.

To obtain the latest support pack files, go to the Novell support Web site and select the
Minimum Patch List option in the navigation bar. Scroll down the page and select and
download the latest support pack or patch file(s) for the operating system running on
your server.

Installing the Driver in Novell NetWare Server 5.1 and 6.0

Be sure that the server has the latest support pack available installed. The latest
support packs can be found at:

http://support.novell.com/misc/patlst.htm

You may want to create an archive disk by copying all the files from the
CD

ROM NetWare directory onto a floppy disk. If you choose to use the CD directly,
ensure that the CDROM.NLM file is loaded and that you are aware of the NetWare
Volume name for the CD that you just installed.

There are two methods for installing the driver:

• Installation during the Novell operating system installation.

• Installation when Novell is already installed.

Installation During Novell OS Installation

You may want to create an archive disk by copying all of the files from the CD ROM
Netware directory onto a floppy disk. If you choose to use the CD directly, make sure
that the CDROM.NLM file is loaded and that you are aware of the NetWare volume
name for the CD that you just installed.

1 When prompted for the network board, select the field and then press Enter.

2 Press Insert to specify a NIC.

3 Press Insert to specify an unlisted NIC.

4 Press Enter if the drivers are contained on a floppy disk, or press F3 and enter a

different path.

5 Press Enter to select the NIC.

6 Select Modify Driver Properties to configure NIC options, or choose Return to

Driver Summary.

31

9 Novell NetWare Driver Installation

Installation with Novell Already Installed

Be sure that the server has the latest support pack available installed. The latest
support pack can be found at:

http://support.novell.com/misc/patlst.htm

1 Insert the NIC into a PCI slot.

2 Go to system console on the server.

3 Run nwconfig.

4 Go to driver options, configure network drivers.

5 Choose Select a driver.

a Press Enter if the drivers are contained on a floppy disk, or

b Press F3 and enter the path of the drivers if they are not contained on a floppy

disk.

6 Select Yes to copy the driver.

7 Enter the slot number of the NIC.

For instructions on identifying the slot number, see “Identifying the Slot Number”
below.

8 Configure the protocols as necessary.

9 Press F10 to save the parameters.

10 Select Save parameters and load driver.

After the driver is loaded, you may continue to load other drivers if needed.

Identifying the Slot Number

If you do not know the slot number of the NIC you are installing, follow the instructions
below to identify the slot number.

1 Press the Ctrl and Esc keys on your keyboard.

2 Go to system console.

3 At the system console, type Load EL2000.

This loads the driver.

4 At the system console, type config.

5 Look for the driver name 3Com Gigabit NIC.

6 Note the slot number used by the NIC.

7 Type Unload EL2000 at the system console.

8 Press the Ctrl and Esc keys on your keyboard.

9 Go to nwconfig.

32

Verifying or Modifying NIC Parameters

Verifying or Modifying NIC Parameters

When a NIC configuration is saved, the NetWare install program adds load and bind
statements to the autoexec.ncf file. By accessing this file, you can verify the
parameters configured for each NIC, modify them, or enter additional parameters.

NOTE: The Novell monitor program and the config command are also useful for
verifying driver configuration. For information on how to use these programs,
see the Utilities Reference in your Novell NetWare online documentation.

A valid autoexec.ncf file is shown below. One set of load and bind commands is shown
for each frame type the NIC is configured to support.

set Time Zone = PST8PDT
set Daylight Savings Time Offset = 1
set Start Of Daylight Savings Time = (APRIL SUNDAY FIRST
2:00:00 AM)
set End Of Daylight Savings Time = (OCTOBER SUNDAY LAST
2:00:00 AM)
set Default Time Server Type = SINGLE
set Bindery Context = O=LAN
# WARNING!
file server name NOVELLSERVER
# WARNING!
# If you change the name of this server, you must update
# all the licenses that are assigned to this server. Using
# NWAdmin, double-click a license object and click
# Certificate Assignments. If the old name of
# this server appears, you must delete it and then add the
# new server name. Do this for all license objects.
ServerID 1C8EE2C
LOAD ODINEB.NLM
LOAD TCPIP
LOAD 3C2000 SLOT=2 FRAME=Ethernet_802.2 NAME=3C2000_1_E82
BIND IPX 3C2000_1_E82 NET=FAFD3D25
LOAD 3C2000 SLOT=2 FRAME=Ethernet_802.3 NAME=3C2000_1_E83
BIND IPX 3C2000_1_E83 NET=5A2D8D6D
LOAD 3C2000 SLOT=2 FRAME=Ethernet_SNAP NAME=3C2000_1_ESP
BIND IPX 3C2000_1_ESP NET=477A35BD
LOAD 3C2000 SLOT=2 FRAME=Ethernet_II NAME=3C2000_1_EII
BIND IPX 3C2000_1_EII NET=C3C8F2E4
BIND IP 3C2000_1_EII ADDR=172.16.1.1 MASK=ff.ff.ff.0
mount all
SEARCH ADD SYS:\JAVA\BIN
SEARCH ADD SYS:\JAVA\NWGFX

NOTE: If you modify any NIC parameters, you must reboot the system before
the changes will take effect. If you make changes and do not reboot, you may
experience configuration problems. If the driver was loaded at console,
however, no reboot is necessary.

33

9 Novell NetWare Driver Installation

NIC Driver Configuration Parameters for Novell NetWare

The following tables show the driver configuration parameters for Novell NetWare. The
default values are listed in bold.

Parameter Option(s)

Slot Number

Node Address

Set the Maximum Frame Size • 1514

QUIET • Suppress Driver Status Messages

• Don’t Suppress Driver Status Message

• Auto

Advanced Options For Task
Offload

Advanced Option For Port A • Yes

• Yes

• No

• No

Paced Packet Batch • No Interrupt Moderation

• Static Interrupt Moderation

• Dynamic Interrupt Moderation

Advanced Options For
Performance Tuning

• Yes

• No

When Advanced Options For Task Offload is set to YES, the following parameter is
shown:

Parameter Option(s)

HW Checksum • HW Checksum On

• HW Checksum OFF

When Advanced Option For Port A is set to YES, the following parameters are shown:

34

Parameter Option(s)

AutoNegotiation Mode On Port A • AutoNegotiation

• AutoNegotiation off

Link Speed Mode on Port A • Auto

• 10 Mbit

• 100 Mbit

• 1000 Mbit

Role of Port A in Clock
Generation

• Master

• Slave

• Auto

Removing Drivers from Autoexec.ncf

Duplex Mode Capability Port A • Half- and Full Duplex

• Half – Duplex only

• Full – Duplex only

Flow Control Capability Port A • No Flow Control

• Asymmetric Flow Control to other station

• Symmetric Flow Control

• Symmetric or Asymmetric Flow Control

When Advanced Options For Performance Tuning is set to YES, following parameters
are shown:

Parameter Option(s)

Mode • Interrupt Mode

• Polling Mode

Size Of Transmit Copy
Buffers

Transmit Descriptors on
Active Port

• 128

• 100

Removing Drivers from Autoexec.ncf

To remove the drivers from the autoexec.ncf file, locate the load and bind command
lines and remark them out by inserting the # symbol at the beginning of each command
line.

Example:

# LOAD 3C2000 SLOT=2 FRAME=Ethernet_802.2 NAME=3C2000_1_E82
# BIND IPX 3C2000_1_E82 NET=FAFD3D25
# LOAD 3C2000 SLOT=2 FRAME=Ethernet_802.3 NAME=3C2000_1_E83
# BIND IPX 3C2000_1_E83 NET=5A2D8D6D
# LOAD 3C2000 SLOT=2 FRAME=Ethernet_SNAP NAME=3C2000_1_ESP
# BIND IPX 3C2000_1_ESP NET=477A35BD
# LOAD 3C2000 SLOT=2 FRAME=Ethernet_II NAME=3C2000_1_EII
# BIND IPX 3C2000_1_EII NET=C3C8F2E4
# BIND IP 3C2000_1_EII ADDR=172.16.1.1 MASK=ff.ff.ff.0

35

9 Novell NetWare Driver Installation

36

Installing and Using the

10

3Com Connection Assistant

The 3Com Connection Assistant is an optional, Web-based software component that
allows access to a variety of interactive technical support services. These services can
help you:

• Resolve NIC installation problems.

• Download the latest NIC drivers.

• Access a list of frequently asked questions as well as the 3Com Knowledgebase.

System Requirements

To install and use the 3Com Connection Assistant requires:

• Windows XP, Windows 2000, Windows Me, Windows 98 SE or Windows NT 4.0.

• Internet Explorer version 4.0 or later or Netscape Navigator version 4.06 or later

with Microsoft Java Virtual Machine (JVM) installed.

NOTE: To download Java Virtual Machine, or for support with the 3Com
Connection Assistant, go to:

http://connectionassistant.3com.com/motivedocs/support.html

Installation

1 Insert the 3Com Installation CD in the CD-ROM drive.

The Master Navigator Welcome screen launches automatically. If it does not
launch, run LAUNCH.EXE from the 3Com Installation CD.

2 Click Other Software.

3 Click 3Com Connection Assistant.

4 Follow the prompts on the screen.

A 3Com Connection Assistant icon appears on the Windows desktop. Double-click
the icon to start the program.

For help on using the 3Com Connection Assistant, see the online help included
with the software.

37

10 Installing and Using the 3Com Connection Assistant

38

11

Using the Virtual Cable Tester

The Virtual Cable Tester is an optional software package that can be installed from the
3Com Master Navigator on the 3Com Installation CD.

About Marvell's Virtual Cable Tester (VCT) Technology

Marvell's Virtual Cable Tester™ (VCT) technology feature utilizes Time Domain
Reflectometry (TDR) technology to remotely and non-evasively diagnose the quality
and characteristics of the attached cables.

Using this technology, it is possible to detect and report potential cabling issues such
as cable opens, cable shorts or any impedance mismatches in the cable and
accurately report—within one meter—the distance of the fault. Additionally, VCT
technology will also detect pair swaps, pair polarity reversal and excessive pair skew.

Marvell's VCT technology enables an IT manager or an end user to quickly identify the
failing mechanism and isolate the source of the problem.

VCT lists the cable pairs, the status of the corresponding cable pair, the distance to the
fault (length), and the status of the test. If at the selected NIC the link is up, Digital
Signal Processor (DSP) is activated, which reports the speed of the connection and the
length of the cable (only if link is at Gigabit speed). VCT cannot be started if the link is
active.

The following states of a cable pair are possible after VCT is executed:

• Normal cable — the cable pair is connected correctly.

• Short cable — two or more cable pairs are short-circuited together. VCT reports

the distance to the short circuit in meters.

• Open cable — there is a lack of continuity between the pins at each end of the
twisted-pair cable. That is, the cable pair is not connected correctly. VCT reports
the distance to the open location in meters.

• Test failed — the test of the cable pairs was not successful.

• Impedance mismatch — the impedance on the cable pair is not corrected.

Possible reasons for impedance mismatch are:

• The cable pair is not connected properly.

• The cable pair is damaged.

• The connector is faulty.

VCT reports the distance to the impedance mismatch in meters.

39

11 Using the Virtual Cable Tester

Installing the Virtual Cable Tester

To install VCT:

1 Insert the 3Com Installation CD in the CD-ROM drive.

The Welcome screen appears. If it does not appear, run LAUNCH.EXE from the
3Com Installation CD.

2 Click Other Software.

3 Click Install (VCT) Virtual Cable Tester.

4 Follow the prompts on the screen.

40

12

Troubleshooting

This section describes how to troubleshoot the NIC by:

• Accessing advanced diagnostics

• Checking port LEDs

• Reviewing a troubleshooting checklist

• Checking network connectivity

Accessing Advanced Diagnostics

After the NIC is installed, you can access several NIC diagnostics programs from the
NIC Properties page in Windows XP, Windows 2000, Windows Me, and Windows 98.

NOTE: For Windows NT 4.0, access the Configuration tab in the NIC Properties
page for similar configuration options.

41

12 Troubleshooting

Click on the Diagnostics tab to display the 3Com diagnostic program options, as shown
in the following figure.

42

• NIC Diagnostics—tests the functionality of the NIC. You can run tests on the NIC,
configure NIC settings, or register the NIC using this utility.

• Connection Assistant—helps diagnose general installation or operation failures
you may experience. It provides you with knowledgebase articles and information
that may assist in troubleshooting, even without network connectivity.

• VCT (Virtual Cable Tester)—helps track down a potential open (break) in the
network cabling.

NOTE: The programs listed above launch only if the corresponding application
is installed. The installations do not occur automatically. Review

Chapter 10,
“Installing and Using the 3Com Connection Assistant” and
Chapter 11, “Using the Virtual Cable Tester” for installation instructions.

Checking Port LEDs

Checking Port LEDs

The NIC has four LEDs. When the driver has been loaded and the cables are
connected properly, the appropriate speed LED lights and the data transfer (ACT)
LED

lights (if data traffic is present).

Before the speed LEDs can provide troubleshooting information, the NIC must be
connected to the network (see
network driver for your particular operating system must be installed.

1 Verify that the NIC driver has been installed and that the NIC is connected to the

network.

2 Check to see that the NIC LEDs operate as described in the following table:

LED State Description

1000 On Good Gigabit Ethernet (1000 Mbps) link.

Off No Gigabit Ethernet (1000 Mbps) link; possible link at

100 On Good Fast Ethernet (100 Mbps) link.

Off No Fast Ethernet (100 Mbps) link; possible link at different

“Connecting the Network Cable” on page 5) and the

different speed, possible bad cable, bad connector, or
configuration mismatch.

speed, possible bad cable, bad connector, or configuration
mismatch.

10 On Good Ethernet (10 Mbps) link.

Off No Ethernet (10 Mbps) link; possible link at different speed,

possible bad cable, bad connector, or configuration
mismatch.

ACT Blinking Brief bursts of data detected on the port.

On Streams of data detected on the port.

Off No data detected on the port.

43

12 Troubleshooting

Troubleshooting Checklist

WARNING : Before removing or inserting the NIC, please review all

precautions outlined under

The following checklist provides recommended actions to take to resolve problems
installing the NIC or running it in your system.

• Inspect all cables and connections. Verify that the cable connections at the NIC
and the switch are attached properly. Make sure that the cable length and rating
are compliant with the requirements listed in
page 5.

• Check the NIC installation by reviewing Chapter 2, “Installing and Connecting the
NIC”. Make sure that the NIC is properly seated in a PCI slot. Check for specific
hardware problems, such as obvious damage to board components or the PCI
edge connector.

• Check the configuration settings and change them if they are in conflict with
another device.

• Make sure that your system is using the latest BIOS.

• Try inserting the NIC in another PCI slot. If the new slot works, the original slot in

your system may be defective.

• Replace the failed NIC with one that is known to work properly. If the second NIC
works in the slot where the first one failed, the failed NIC is probably defective.

• Install the NIC in another functioning system and run the tests again. If the NIC
passes the tests in the new system, the original system may be defective.

“Safety Precautions” on page 3.

“Connecting the Network Cable” on

• Remove all other NICs from the system and run the tests again. If the NIC passes
the tests, other NICs may be causing contention.

Checking Network Connectivity

Use the 3Com Connection Assistant included on the 3Com Installation CD to test for
network connectivity. For installation instructions, see
Using the 3Com Connection Assistant”.

Checking Connectivity in Windows

If the 3Com Connection Assistant is not installed, use the PING command in Windows
to determine if the NIC has network connectivity.

1 Open the Windows Start menu and select Run.

• For Windows XP, Windows 2000, and Windows NT 4.0, type: cmd and then

click OK.

• For Windows Me, Windows 98SE, type: command, and then click OK.

2 Type ipconfig/all to display the command window.

3 Enter ping <IP address of default gateway> from the command line.

Network connectivity information is displayed.

Checking Connectivity in Linux

To verify that the NIC interface is up and running in Linux, run ifconfig.

To check statistics on the NIC, run netstat -i.

Refer to your Linux user guide for more information on ifconfig and netstat.

Chapter 10, “Installing and

44

A

Specifications

10/100/1000BASE-T Cable Specifications

Port Type Connector Media Maximum Distance

10BASE-T RJ-45 Cat. 3, 4, 5, or 5e UTP 100 meters (328 ft)

100/BASE-T and
1000BASE-T

NOTE: 1000BASE-T signaling requires four twisted pairs of Category 5
balanced cabling, as specified in ISO/IEC 11801:1995 and ANSI/EIA/TIA­568-A (1995) and tested for additional performance using testing procedures
defined in TIA/EIA TSB95.

Performance Specifications

Feature Specification

PCI clock 66 MHz max

RJ-45 Cat. 5/Cat. 5e UTP 100 meters (328 ft)

PCI Data/Address 32 bit

PCI data burst transfer rate 132 MBps 32-bit/33 MHz

264 MBps 32-bit/66 MHz

PCI modes Master/slave

10/100/1000BASE-T 10/100/1000 Mbps (full duplex)

Physical Characteristics

Dimension Measurement

Length 12 cm (4.75 in)

Width 5 cm (2.0 in)

Power Requirements

Specification Measurement

Operating voltage +5V ± 5%

Power consumption 3 Watts .6A @ +5VDC

45

A Specifications

Environmental Specifications

Condition Operating Specification Storage Specification

Temperature 0°C to 70°C –30°C to +90°C

46

B

Technical Support

3Com provides easy access to technical support information through a variety of
services. This appendix describes these services.

Information contained in this appendix is correct at time of publication. For the most
recent information, access the 3Com Corporation World Wide Web site at:

http://www.3com.com/

Online Technical Services

3Com offers worldwide product support 24 hours a day, 7 days a week, through the
following online systems:

World Wide Web Site

To access the latest networking information on the 3Com Corporation World Wide Web
site, enter this URL into your Internet browser:

http://www.3com.com/

This service provides access to online support information such as technical
documentation and software, and support options that range from technical education
to maintenance and professional services.

3Com Knowledgebase Web Services

This interactive tool contains technical product information compiled by 3Com expert
technical engineers around the globe. Located on the World Wide Web at http://
knowledgebase.3com.com, this service gives all 3Com customers and partners
complimentary, around-the-clock access to technical information on most 3Com
products.

Support from Your Network Supplier

If you require additional assistance, contact your network supplier. Many suppliers are
authorized 3Com service partners who are qualified to provide a variety of services,
including network planning, installation, hardware maintenance, application training,
and support services.

When you contact your network supplier for assistance, have the following information
ready:

• Product model name, part number, and serial number

• A list of system hardware and software, including revision levels

• Diagnostic error messages

• Details about recent configuration changes, if applicable

If you are unable to contact your network supplier, see the following section on how to
contact 3Com.

47

B Technical Support

Support from 3Com

If you are unable to obtain assistance from the 3Com online technical resources or
from your network supplier, 3Com offers technical telephone technical support
services. To find out more about your support options, call the 3Com technical
telephone support phone number at the location nearest you.

When you contact 3Com for assistance, have the following information ready:

• Product model name, part number, and serial number

• A list of system hardware and software, including revision levels

• Diagnostic error messages

• Details about recent configuration changes, if applicable

The following list of worldwide technical telephone support numbers is correct at the
time of publication. Refer to the 3Com Web site for updated information.

Asia, Pacific Rim

Australia 1 800 678 515

Hong Kong 800 933 486

India [phone] or 0008000 650 1111

Indonesia 001 803 61009

Japan 00531 616 439 or 03 5977 7991

Malaysia 1800 801 777

New Zealand 0800 446 398

Pakistan [phone]

P.R. of China 10800 61 00137 or 021 6350 1590 or 00800 0638 3266

Singapore 800 6161 463

S. Korea 00798 611 2230 or 02 3455 6455

Taiwan, R.O.C. 00801 611 261

Thailand 001 800 611 2000

Or, send a description of the problem by e-mail to: [e-mail]

Europe, Middle East, and Africa

From anywhere in these regions: http://emea.3com.com/support/supportnumbers.html

Latin America

Brazil http://www.3com.com/support/en_US/repair/lat.html

Mexico http://www.3com.com/support/en_US/repair/lat.html

48

Puerto Rico http://www.3com.com/support/en_US/repair/lat.html

Central and South
America

North America

United States and
Canada

http://www.3com.com/support/en_US/repair/lat.html

1 847 262 0070

Returning Products for Repair

Returning Products for Repair

Before you send a product directly to 3Com for repair, you must first obtain an
authorization number. Products sent to 3Com without authorization numbers will be
returned to the sender unopened, at the sender’s expense. To obtain an authorization
number, call or fax:

Asia, Pacific Rim

+ 65 543 6348 fax

Europe, South Africa, and Middle East

For e-mail support: http://emea.3com.com/support/email.html

Central and South
America

Argentina http://www.3com.com/support/en_US/repair/lat.html

Bolivia http://www.3com.com/support/en_US/repair/lat.html

Brazil http://www.3com.com/support/en_US/repair/lat.html

+ 65 543 6500 phone

http://www.3com.com/support/en_US/repair/lat.html

Caribbean 525 201 0004

Chile 562 240 6200

Colombia 525 201 0004

Ecuador http://www.3com.com/support/en_US/repair/lat.html

Mexico http://www.3com.com/support/en_US/repair/lat.html

Paraguay 525 201 0004

Peru 511 241 1691

Uruguay 525 201 0004

Venezuela 525 201 0004

49

B Technical Support

50

C

Warranty Information

Warranty

Hardware: Limited Lifetime

Software: Media Replacement, Bug Fix: 90 Days

Non-Warranty Services Included when you register your product

Telephone Technical Support: 90 Days

Online Knowledgebase Support: Limited Lifetime

For further Warranty details, see booklet packaged with your product.

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Limited Lifetime: Lifetime for as long as the original customer owns the product, or for five years after product
discontinuance, whichever occurs first.

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C Warranty Information

52

D

Regulatory Information

FCC Class B Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions:

1 This device may not cause harmful interference, and

2 This device must accept any interference received, including interference that may

cause undesired operation.

WARNING : This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to Part 15 of the FCC Rules, and the Canadian
Department of Communications Equipment Standards entitled, "Digital Apparatus,"
ICES-003.These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there
is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from the one that the

receiver is connected to.

• Consult the dealer or an experienced radio/TV technician for help.

The user may find the following booklet prepared by the Federal Communications
Commission helpful:

The Interference Handbook

This booklet is available from the U.S. Government Printing Office, Washington, D.C.

20402. Stock No. 004-000-00345-4.

NOTE: In order to maintain compliance with the limits of a Class B digital device, 3Com
requires that you use quality interface cables when connecting to this device. Changes
or modifications not expressly approved by 3Com could void the user’s authority to
operate this equipment. Refer to the manual for specifications on cabling types.

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D Regulatory Information

FCC Declaration of Conformity

We declare under our sole responsibility that the

to which this declaration relates, is in conformity with the following standards or other
normative documents:

3Com Corporation: 5500 Great American Parkway, Santa Clara, CA 95052-8145

MIC Class B Compliance (Korea)

Safety Compliance Statement

CAUTION: This device has been tested and certified according to the following safety

standards and is intended for use only in Information Technology Equipment which has
been tested and certified to these or other equivalent standards:

Model: Description:

3C2000 Gigabit NIC (Ethernet)

• ANSI C63.4-1992 Methods of Measurement

• Federal Communications Commission 47 CFR Part 15, subpart B

• UL Standard 60950 / CSA 60950

• IEC 60950

• EN 60950

ATTENTION: Ce dispositif a été testé et certifié selon les normes de sûreté suivantes
et est destiné pour l'usage seulement dans le matériel de technologie de l'information
qui a été testé et certifié à ces derniers ou d'autres normes équivalentes:

• UL Standard 60950 / CSA 60950

• IEC 60950

• EN 60950

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