3Com 3C17261 User Manual

3Com® SuperStack 4 Switch 5500G 1-Port 10 Gigabit Module (3C17261

)

User Guide

DUA1726-1AAA01

1

3C17261 SuperStack 4 Switch 5500G Port 10G Module1

PWR

INTRODUCTION

The 10 Gigabit Module (3C17261) provides your 3Com
SuperStack 4 Switch 5500G-EI Family unit with one 10
Gigabit Ethernet port. The Module conforms to the 10
Gigabit Ethernet standard, IEEE 802.3ae, when it is fitted
with an approved XENPAK transceiver. The Module only
operates at 10 Gbps in full duplex mode.

The Module supports pluggable XENPAK transceivers.
This allows you to provide 10 Gigabit/sec connectivity
between a Switch 5500G-EI Family unit and another
switch using the 10 Gigabit Ethernet standard.

3Com recommends that you only use XENPAK
transceivers supplied by 3Com. If the transceiver is not a
supported media type, it will not be recognised by the
Switch.

Auto-negotiation is not supported in the 10 Gigabit
Ethernet standard, IEEE 802.3ae. The flow control setting
must be manually configured. Flow control is disabled by
default.

LEDs

You can gather information about the status of the
Module using the Module LEDs on the front of the
Switch and the Port LED on the Module.

LEDs Color Indicates

Module LED

Port ‘Status’ Green 1000Mbps link is present and enabled.

Green flashing
(irregular)

Yellow flashing The port has failed POST.

Off No link is present.

Power/Self Test Green The module has passed POST and is

Green flashing Self Test (POST) or Software Download is

Red The module is faulty.

Off The module has a power fault.

Front Panel LED

Green The Module is installed and supported.

Yellow flashing The Module is installed but not supported

Off The Module is not installed.

On for 30ms for every packet in full
duplex.

operating normally.

in progress.

or has failed POST.

1

SAFETY PRECAUTIONS

Be sure you follow all safety precautions when you
install or replace the Module or an XENPAK Transceiver.
To avoid electric shocks and burns to yourself and
damage to the equipment, read and follow these
warnings:

WARNING: When the system is on:

 Never insert a metal object such as a screwdriver or a

finger with jewelry into open module slots.

 Do not touch any connections inside the chassis with

your hands or fingers.

AVERTISSEMENT: Quand le systeme est allumé:

 Ne jamais introdure d'objet métallique, tel qu' un

tourne vis ou meme votre doight si vous portez un
bijou dans le reserve au module.

 Ne touchez aucun engrenage à l' interieur du chasis

avec le doight ou la main.

VORSICHT: Wenn das Betriebssystem angeschaltet ist:

 Führen Sie niemals einen Metallgegenstand wie z.B.

einen Schraubenzieher oder einen beringten Finger in
den offenen Modulschlitz ein.

 Berühren Sie keine Verbindungen innerhalb des

Gehäuses mit Ihren Händen oder Fingern.

ADVERTENCIA: Cuando el sistema esté encendido:

 No introduzca ningún objeto metálico, como un

destornillador, ni un dedo donde lleve un anillo, en la
ranuras del módulo.

 No toque ninguna conexión del interior del chasis con

las manos ni con los dedos.

AVVERTENZA: Quando il sistema è acceso:

 Non inserire oggetti metallici come cacciaviti o dita

con gioielli negli slot dei moduli aperti.

 Non toccare con le mani o le dita le connessioni

all'interno del telaio.

OSTRZEŻENIE:

wkładać metalowych przedmiotów, na przykład śrubokręta
lub palca z pierścionkami, do otwartych gniazd modułu. *
Nie wolno dotykać rękoma żadnych połączeń wewnątrz
obudowy.

Gdy system jest włączony: Nie wolno

consulte la guía del usuario que se incluye con la
unidad.

AVVERTENZA: Le operazioni di installazione e rimozione
del modulo devono essere eseguite esclusivamente da
personale qualificato. Per informazioni complete sulla
sicurezza, consultare la guida per l'utente fornita con
l'unità.

OSTRZEŻENIE:

wykonywane tylko przez wykwalifikowany personel.
Przepisy bezpieczeństwa znajdują się w podręczniku
użytkownika dostarczonym z urządzeniem.

Instalacja i demontaż modułu mogą być

WARNIN G: When an Module is not installed, ensure
the blanking plate is fitted to the slot by tightening all
screws with a suitable tool. Failure to fit a blanking plate
may void the product warranty.

AVERTISSEMENT: Si le Bloc d'alimentation n'est pas
installé, veillez à bien installer la plaque d'obturation
dans son emplacement et serrez toutes les vis à l'aide
d'un outil approprié. L'absence ou l'installation
défectueuse de la plaque d'obturation peut entraîner
l'annulation de la garantie du produit.

VORSICHT: Wenn kein Erweiterungsmodul installiert
wird, stellen Sie sicher, dass die Blende befestigt ist,
indem Sie sämtliche Schrauben mit dem entsprechenden
Werkzeug anziehen. Wenn die Blende nicht befestigt ist,
erlöschen möglicherweise die Gewährleistungsansprüche
für das Produkt

ADVERTENCIA: Si no hay instalado un Expansion
Module, asegúrese de que se monta la placa de
cegamiento en la ranura apretando todos los tornillos
con una herramienta adecuada. Si no se acoplara una
placa de cegamiento se anularía la garantía

AVVERTENZA: Quando non è installato alcun modulo di
espansione, fissare il pannello di copertura nello slot
serrando tutte le viti con un cacciavite idoneo. La
mancata installazione di un pannello di copertura
potrebbe invalidare la garanzia del prodotto.

OSTRZEŻENIE:

należy się upewnić, ze panel zaślepiający jest
zamontowany poprzez dokręcenie wszystkich śrub za
pomocą wlaściwego narzędzia. Brak panelu
zaślepiającego może spowodować unieważnienie
gwarancji produktu.

Gdy nie jest zainstalowany zasilacz,

WARNING: Installation and removal of the Module
must be carried out by qualified personnel only. For full
safety instructions, refer to the User Guide that
accompanies the unit.

AVERTISSEMENT: Confiez l'installation et la dépose de
ce Module à un personnel qualifié. Pour prendre
connaissance des consignes complètes de sécurité,
consultez le guide utilisateur qui accompagne ce groupe.

VORSICHT: Die Installation und der Ausbau des Moduls
darf nur durch Fachpersonal erfolgen. Vollständige
Sicherheitsanweisungen sind dem Benutzerhandbuch des
Geräts zu entnehmen.

ADVERTENCIA: La instalación y la extracción del
módulo sólo debe llevarla a cabo personal cualificado.
Para obtener instrucciones de seguridad detalladas,

WARNIN G: When the Module is inserted into the
switch, the two captive thumbscrews securing the
Module must be tightened with a suitable tool. Keep the
blanking plate and the fixings in a safe place. If you
remove the Module at any time, you must then replace
the blanking plate.

AVERTISSEMENT: Quand le Module est introduit dans
le commutateur, il faut visser les deux vis moletées
imperdables, qui bloquent le Module, avec un outil
adapté. Conservez la plaque d'obturation et les fixations
en lieu sûr. Si vous retirez le Module à tout instant, vous
devez alors replacer la plaque d'obturation.

VORSICHT: Beim Einsetzen des Moduls in dem Switch
sind die zwei unverlierbaren Flügelschrauben mit einem
passenden Werkzeug festzuziehen. Die Distanzplatte und

2

die Befestigungselemente an einem sicheren Ort
aufbewahren. Beim Austausch des Moduls ist auch die
Distanzplatte zu ersetzen.

ADVERTENCIA: Cuando el módulo está insertado en el
conmutador, los dos tornillos que fijan el módulo deben
apretarse con una herramienta apropiada. Guarde la
placa de cegamiento y sus complementos en un lugar
seguro. Si extrae el módulo en algún momento, tendrá
que volver a colocar después la placa de cegamiento.

AVVERTENZA: Una volta inserito il modulo nello switch,
stringere le due viti trattenute utilizzando un cacciavite
idoneo. Conservare il pannello di copertura e i pezzi di
montaggio in un luogo sicuro. Se il modulo viene
rimosso sarà necessario ricollocare il pannello.

OSTRZEŻENIE:

należy dokręcić – używając odpowiedniego narzędzia –
dwie śruby mocujące moduł. Płytkę zaślepiającą i łączniki
należy przechowywać w bezpiecznym miejscu. W
przypadku wyjęcia modułu konieczne jest ponowne
założenie płytki zaślepiającej.

Po włożeniu modułu do przełącznika

WARNING: You must only insert a 3Com approved
XENPAK transceiver into the Module. These are listed in
the "Approved XENPAK Transceivers" section of this User
Guide.

AVERTISSEMENT: Le module accepte exclusivement des
émetteurs-récepteurs XENPAK agréés 3Com. La liste de
ces types d'émetteur-récepteur figure à la section
"Emetteurs-récepteurs agréés XENPAK" du présent guide
d'utilisateur.

VORSICHT: Setzen Sie nur von 3Com genehmigte
XENPAK-Empfänger in das Modul. Diese finden Sie in
dieser Bedienungsanleitung im Abschnitt „Genehmigte
XENPAK-Empfänger“ aufgeführt.

ADVERTENCIA: Inserte en el módulo únicamente un
transceptor XENPAK aprobado por 3Com. Éstos aparecen
enumerados en la sección "Transceptores XENPAK
aprobados" de esta Guía del usuario

AVVERTENZA: Inserire nel modulo soltanto transceiver
XENPAK approvati da 3Com, elencati nella sezione
"Transceiver XENPAK approvati" della presente guida per
l'utente.

VORSICHT: Faseroptikanschlüsse – Optische Sicherheit.
Niemals ein Übertragungslaser betrachten, während
dieses eingeschaltet ist. Niemals direkt auf den
Faser-TX-Anschluß und auf die Faserkabelenden schauen,
während diese eingeschaltet sind.

ADVERTENCIA: Puertos de fibra óptica - seguridad
óptica. Nunca mire el láser de transmisión a través de
una lente de aumento mientras está encendido. No mire
nunca directamente al puerto de transmisión de fibra
óptica ni a los extremos del cable de fibra óptica
mientras estén conectados.

AVVERTENZA: Porte a fibre ottiche - Protezione degli
occhi. Non guardare il láser di trasmissione attraverso
uno strumento ottico di ingrandimento quando è
acceso. Non guardare direttamente la porta TX a fibre
ottiche e le estremità del cavo a fibre ottiche quando
sono accese.

OSTRZEŻENIE:

Nie wolno nigdy patrzeć na włączoną diodę laser
transmisyjny przez urządzenie wzmacniające. Nie wolno
nigdy patrzeć bezpośrednio na port włókna TX i końcówki
światłowodów, jeśli są zasilane.

Porty światłowodowe – bezpieczeństwo.

WARNIN G: Use of controls or adjustments of
performance or procedures other than those specified
herein may result in hazardous laser emissions.

AVERTISSEMENT: L'utilisation de contrôles, de réglages
de performances ou de procédures autres que ceux qui
sont spécifiés au sein du présent document risquent
d'entraîner l'exposition à des rayonnements laser
dangereux.

VORSICHT: Die Verwendung von Steuerelementen oder
die Anpassung von Leistungen und Verfahren in anderer
als der hierin genannten Weise kann zu gefährlichen
Laseremissionen führen.

ADVERTENCIA: El uso de controles, ajustes de
rendimiento o procedimientos distintos a los
especificados en este documento puede producir
emisiones de láser peligrosas.

AVVERTENZA: L'esecuzione di procedure o regolazioni
non previste dalle istruzioni fornite in questa guida può
provocare emissioni laser nocive.

OSTRZEŻENIE: W module należy instalować wyłącznie
urządzenia nadawczo-odbiorcze XENPAK zatwierdzone
przez firmę 3Com. Lista urządzeń znajduje się w sekcji
„Zatwierdzone urządzenia nadawczo-odbiorcze XENPAK”
tego podręcznika.

WARNING: Fiber Optic ports - Optical Safety. Never
look at the transmit laser while it is powered-up. Never
look directly at the fiber TX port and fiber cable ends
when they are powered-up.

AVERTISSEMENT: Ports pour fibres optiques – sécurité
sur le plan optique. Ne regardez jamais le laser tant qu'il
est sous tension. Ne regardez jamais directement le port
TX (Transmission) à fibres optiques et les embouts de
câbles à fibres optiques tant qu'ils sont sous tension.

AVERTISSEMENT: L'utilisation de contrôles, de réglages
de performances ou de procédures autres que ceux qui
sont spécifiés au sein du présent document risquent
d'entraîner l'exposition à des rayonnements laser
dangereux.

OSTRZEŻENIE:

pracy lub procedur innnzch niż opisane niniejszym
dokumencie może spowodować niebezpieczną emisję
światła laserowego.

Używanie regulatorów, zmiana ustawień

3

INSTALLATION AND REMOVAL

Handling the Module

The Module can be easily damaged by electrostatic
discharge. To prevent damage, observe the following:

 Always wear an anti-static wristband connected to a

suitable earth point.

 Do not remove the Module from its packaging until

you are ready to install it into a Switch.

 Do not touch any of the pins, connections or

components on the Module.

 Handle the Module only by its edges and front panel.

 Always store or transport the Module in anti-static

packaging.

Installing the Module

CAUTION: This Module is only designed to work with
the 3Com SuperStack 4 Switch 5500G-EI Family.

To install the Module:

1 Your Switch can be either powered-up or

powered-down.

2 Ensure that you are wearing an anti-static wristband

connected to a suitable earth point.

3 Undo the two captive thumbscrews securing the blank-

ing plate at the front of the Switch. Do not remove any
other screws from the front of the Switch.

4 Remove the blanking plate.

5 Keep the blanking plate in a safe place. If you remove

the Module at any time, you must replace the blanking
plate to prevent dust and debris entering the Switch and
to help the circulation of cooling air.

6 Hold the Module so that the text on the front panel is

upright. Insert it into the Switch, pushing firmly to
ensure the Module is seated correctly so that the front
panel is flush with the front of the Switch. Tighten the
two captive thumbscrews securing the Module with a
suitable tool.

7 If necessary, power-up your Switch.

Activating the Module

There is only one way in which a XENPAK transceiver
can be installed correctly into the Module. It is not
necessary to power down your Switch.

1 Insert one of the following XENPAK transceivers into the

port on the Module:

 10GBASE-CX4 transceiver

Use this transceiver to connect the Module directly to
an 8 pair twinaxial copper cable terminated in IEC
61076-3-113 connectors (between 1m and 15m
supported).

 10GBASE-ER transceiver

Use this transceiver to connect the Module directly to
a single-mode fiber-optic cable (up to 40km).

 10GBASE-LR transceiver

Use this transceiver to connect the Module directly to
a single-mode fiber-optic cable (up to 10km).

To ensure optimal performance, compatibility, and
regulatory compliance, use only XENPAK transceivers
that 3Com supports. See “Approved XENPAK
Transceivers” on page 5.

2 Hold the XENPAK transceiver so that the text on the

transceiver is upside down and the module text is shown
upright. Insert the transceiver, inverted, into the module.

3 Slide the XENPAK transceiver into the XENPAK port on

the module, pushing firmly to ensure it is seated
correctly.

4 Tighten the two captive thumbscrews securing the

XENPAK transceiver with a suitable tool.

5 Remove the plastic protective cover if fitted.

6 Use an appropriate cable to connect the XENPAK

transceiver to a suitable device.

7 Check the LEDs on the front of the Switch and the front

of the Module to ensure that the Module is operating
correctly. Refer to “LEDs” on page 1 for more
information.

Removing the Transceiver

It is not necessary to power-down your Switch.

1 Disconnect the cable from the transceiver.

2 Pull the sleeve around connector towards you to release

the catch mechanism; the transceiver will then easily
slide out.

Removing the Module

It is not necessary to power-down your Switch.

1 Ensure that you are wearing an anti-static wristband

connected to a suitable earth point.

2 Undo the two captive thumbscrews securing the Module

into the Switch using a suitable tool. Do not remove any
other screws from the Switch.

3 Remove the Module.

4 If you are not fitting another Module immediately,

replace the blanking plate to ensure that dust and debris
do not enter the Switch and to help the circulation of
cooling air.

4

APPROVED XENPAK TRANSCEIVERS

The 3Com approved XENPAK transceivers are:

 10GBASE-CX4 (3CXENPAK95)

 10GBASE-ER (3CXENPAK96)

 10GBASE-LR (3CXENPAK92)

To access the latest list of approved XENPAK transceivers
for the Module on the 3Com Corporation World Wide
Web site, enter this URL into your Internet browser:

http://www.3com.com/XENPAK

When the Module is installed you can configure it
through your Switch. Refer to the “Configuration
Guide” and the “Command Reference Guide” supplied
on the CD-ROM that accompanies your Switch for more
information.

MANAGING THE MODULE

Troubleshooting XENPAK Transceivers

After you insert the XENPAK transceiver into the port,
the Switch management software verifies the transceiver
operation. If the transceiver is not working properly, the
software displays one of the following error messages:

 Invalid transceiver fitted

The XENPAK transceiver is invalid and will not be
recognised by the Module.

PROBLEM SOLVING

If you suspect a problem, carry out these steps before
contacting your supplier:

 Ensure that the Module is correctly installed in the

Switch and that the two captive thumbscrews which
secure the Module are tightened with a suitable tool.

 Ensure that the Switch in which the Module is fitted

is powered-up.

 Ensure that the device at the far end of the link is

powered-up and operating correctly.

 Ensure that all connectors on the fiber optic segment

are correctly engaged.

 Clean the terminators by wiping them gently with a

clean tissue or cotton bud moistened with a little
ethanol. Dirty fiber terminators on the fiber optic

To be recognised as valid, the XENPAK transceiver
must conform to the XENPAK MSA.

 Faulty transceiver fitted

The XENPAK transceiver is faulty and will not operate
within the Module.

To correct these problems, completely remove the
transceiver and then reinsert it. If the problem persists,
contact 3Com Technical Support.

segment impair the quality of the light transmitted
through the cable.

 If you are using non-3Com XENPAK transceivers, try

using a 3Com XENPAK transceiver instead to test if
the problem continues.

 Ensure that you are using 24-28 AWG Infiniband

copper cabling that is recommended on the 3Com
web site (10GBASE-CX4 transceiver only):

http://www.3com.com/xenpak

For more general problem solving information, refer to
the documentation supplied with your Switch.

For information about technical support, refer to
“Obtaining Support For Your Product”on page 6.

TECHNICAL SPECIFICATIONS

The 3Com SuperStack 4 Switch 5500G 1 Port 10 Gigabit Module has been designed to the following standards:

Functional IEEE 802.3, IEEE 802.3ab, IEEE 802.3ae, IEEE802.3ak, IEEE 802.1D, IEEE 802.1Q

Safety EN60950-1:2001 plus Annexes ZB & ZC, IEC60950-1:2001 + Corr.1:2002 + ALL National Deviations, CAN/CSA-C22.2

EMC ICES-003 CLass A, FCC Part 15 Class A, EN55022 1998 Class A, VCCI Class A, CISPRR 22 Class A, Korean EMI Class A

Immunity EN 55024

Environmental

Operating Temperature 0–40°C (32–104°F)

Storage Temperature -10 to +70°C (14–158°F)

Operating Humidity 10–95% (relative humidity, non-condensing)

Power Consumption 30 W (watts) maximum

Standards EN60068 to 3Com schedule (Package testing: paras 2.1, 2.2, 2.30, and 2.32.

No. 60950-1-03, UL60950-1:2003, NOM-019 SCFI, AS/NZS 60950:2000/Amdt 1-2003

Operational testing: paras 2.1, 2.2, 2.30 and 2.13).

5

REGULATORY NOTICES

FCC Statement

This equipment has been tested and found to comply with the limits for
a Class A digital device, pursuant to part 15 of the FCC rules. These
limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial
environment. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause
harmful interference to radio communications, in which case the user will
be required to correct the interference at their own expense.

Information To The User

If this equipment does cause interference to radio or television reception,
which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the
following measures:

— Reorient the receiving antenna.

— Relocate the equipment with respect to the receiver.

— Move the equipment away from the receiver.

— Plug the equipment into a different outlet so that equipment and
receiver are on different branch circuits.

If necessary, the user should consult the dealer or an experienced
radio/television technician for additional suggestions. The user may find
the following booklet prepared by the Federal Communications
Commission helpful:

How to Identify and Resolve Radio-TV Interference Problems

This booklet is available from the U.S. Government Printing Office,
Washington, DC 20402, Stock No. 004-000-00345-4.

In order to meet FCC emissions limits, this equipment must be used only
with cables which comply with IEEE 802.3.

CSA Statement

This Class A digital apparatus meets all requirements of the Canadian
Interference-Causing Equipment Regulations.

Cet appareil numérique de la classe A respecte toutes les exigences du
Règlement sur le matériel brouilleur du Canada.

CE Statement (Europe)

This product complies with the European Low Voltage Directive
73/23/EEC and EMC Directive 89/336/EEC as amended by European
Directive 93/68/EEC.

You must only insert a 3Com approved XENPAK transceiver into the
Module. These are listed in the "Approved XENPAK Transceivers" section
of this User Guide.

VCCI Statement

OBTAINING SUPPORT FOR YOUR PRODUCT

located at http://knowledgebase.3com.com

Register Your Product to Gain Service Benefits

To take advantage of warranty and other service
benefits, you must first register your product at
http://eSupport.3com.com/. 3Com eSupport
services are based on accounts that you create or have
authorization to access. First time users must apply for a
user name and password that provides access to a
number of eSupport features including Product
Registration, Repair Services, and Service Request.

Access Software Downloads

Purchase Value-Added Services

To enhance response times or extend warranty benefits,
contact 3Com or your authorized 3Com reseller.
Value-added services can include 24x7 telephone
technical support, software upgrades, onsite assistance
or advance hardware replacement. Experienced
engineers are available to manage your installation with
minimal disruption to your network. Expert assessment
and implementation services are offered to fill resource
gaps and ensure the success of your networking
projects. More information on 3Com Extended Warranty
and Professional Services is available at

http://www.3com.com/

Contact your authorized 3Com reseller or 3Com for
additional product and support information.

and contains thousands of technical solutions written
by 3Com support engineers.

 Connection Assistant helps you install, configure

and troubleshoot 3Com desktop and server NICs,
wireless cards and Bluetooth devices. This diagnostic
software is located at:

http://www.3com.com/prodforms/software/
connection_assistant/ca_thankyou.html

 Software Updates are the bug fix / maintenance

releases for the version of software initially purchased
with the product. In order to access these Software
Updates you must first register your product on the
3Com web site at http://eSupport.3com.com/.

First time users will need to apply for a user name
and password. A link to software downloads can be
found at http://eSupport.3com.com/, or under
the Product Support heading at

http://www.3com.com/

 Software Upgrades are the software releases that

follow the software version included with your
original product. In order to access upgrades and
related documentation you must first purchase a
service contract from 3Com or your reseller.

Troubleshoot Online

You will find support tools posted on the 3Com web site
at http://www.3com.com/

 3Com Knowledgebase helps you troubleshoot

3Com products. This query-based interactive tool is

Contact Us

3Com offers telephone, e-mail and internet access to
technical support and repair services. To access these
services for your region, use the appropriate telephone
number, URL or e-mail address from the list below. You
will find a current directory of support telephone

6

numbers posted on the 3Com web site at

http://csoweb4.3com.com/contactus/

 Details about recent configuration changes, if

applicable

Telephone Technical Support and Repair

To obtain telephone support as part of your warranty
and other service benefits, you must first register your
product at http://eSupport.3com.com/

When you contact 3Com for assistance, please have the
following information ready:

 Product model name, part number, and serial number

 Proof of purchase, if you have not pre-registered your

product

 A list of system hardware and software, including

revision level

 Diagnostic error messages

To send a product directly to 3Com for repair, you must
first obtain a return authorization number (RMA).
Products sent to 3Com, without authorization numbers
clearly marked on the outside of the package, will be
returned to the sender unopened, at the sender’s
expense. If your product is registered and under
warranty, you can obtain an RMA number online at
http://eSupport.3com.com/. First time users will
need to apply for a user name and password.

Telephone numbers are correct at the time of
publication. Find a current directory of support
telephone numbers posted on the 3Com web site at

http://csoweb4.3com.com/contactus/

Country Telephone Number Country Telephone Number

Asia, Pacific Rim Telephone Technical Support and Repair Europe, Middle East, and Africa Telephone Technical Support and Repair

Australia
Hong Kong
India

Indonesia
Japan

Malaysia
New Zealand
Pakistan
Philippines

P.R. of China
Singapore
S. Korea
Ta iw a n
Thailand

You can also obtain support in this region using the following e-mail:

[e-mail]

Or request a repair authorization number (RMA) by fax using this number:
+ 65 543 6348

Latin America Telephone Technical Support and Repair

Antigua
Argentina
Aruba
Bahamas
Barbados
Belize
Bermuda
Bonaire
Brazil
Cayman
Chile
Colombia
Costa Rica
Curacao
Ecuador
Dominican Republic

You can also obtain support in this region using the following:
Spanish speakers, enter the URL: http://lat.3com.com/lat/support/form.html
Portuguese speakers, enter the URL: http://lat.3com.com/br/support/form.html
English speakers in Latin America should send e-mail to: [e-mail]

US and Canada Telephone Technical Support and Repair

1 800 678 515
800 933 486
[phone] or
000800 650 1111
001 803 61009
00531 616 439 or
03 3507 5984
1800 801 777
0800 446 398
[phone]
1235 61 266 2602 or
1800 1 888 9469
800 810 3033
800 6161 463
080 333 3308
00801 611 261
001 800 611 2000

1 800 988 2112
0 810 444 3COM
1 800 998 2112
1 800 998 2112
1 800 998 2112
52 5 201 0010
1 800 998 2112
1 800 998 2112
0800 13 3COM
1 800 998 2112
AT&T [phone]
AT&T [phone]
AT&T [phone]
1 800 998 2112
AT&T [phone]
AT&T [phone]

1 800 876 3266

From anywhere in these regions,
call:

From the following countries, you
may use the numbers shown:
Austria
Belgium
Denmark
Finland
France
Germany
Hungary
Ireland
Israel
Italy
Luxembourg
Netherlands
Norway
Poland
Portugal
South Africa
Spain
Sweden
Switzerland
U.K.

You can also obtain support in this region using the following URL:

http://emea.3com.com/support/email.html

Guatemala
Haiti
Honduras
Jamaica
Martinique
Mexico
Nicaragua
Panama
Paraguay
Peru
Puerto Rico
Salvador
Trinidad and Tobago
Uruguay
Venezuela
Virgin Islands

[phone]

01 7956 7124
070 700 770
7010 7289
01080 2783
0825 809 622
01805 404 747
06800 12813
1407 3387
1800 945 3794
199 161346
342 0808128
0900 777 7737
815 33 047
00800 441 1357
707 200 123
0800 995 014
9 021 60455
07711 14453
08488 50112
0870 909 3266

AT&T [phone]
57 1 657 0888
AT&T [phone]
1 800 998 2112
571 657 0888
01 800 849CARE
AT&T [phone]
AT&T [phone]
54 11 4894 1888
AT&T [phone]
1 800 998 2112
AT&T [phone]
1 800 998 2112
AT&T [phone]
AT&T [phone]
57 1 657 0888

7

LEGAL NOTICES

Copyright © 2005, 3Com Corporation. All rights reserved. No part of this
documentation may be reproduced in any form or by any means or used
to make any derivative work (such as translation, transformation, or
adaptation) without written permission from 3Com Corporation.

3Com Corporation reserves the right to revise this documentation and to
make changes in content from time to time without obligation on the
part of 3Com Corporation to provide notification of such revision or
change.

3Com Corporation provides this documentation without warranty, term,
or condition of any kind, either implied or expressed, including, but not
limited to, the implied warranties, terms or conditions of merchantability,
satisfactory quality, and fitness for a particular purpose. 3Com may make
improvements or changes in the product(s) and/or the program(s)
described in this documentation at any time.

If there is any software on removable media described in this
documentation, it is furnished under a license agreement included with
the product as a separate document, in the hard copy documentation, or
on the removable media in a directory file named LICENSE.TXT or
!LICENSE.TXT. If you are unable to locate a copy, please contact 3Com
and a copy will be provided to you.

UNITED STATES GOVERNMENT LEGEND

If you are a United States government agency, then this documentation
and the software described herein are provided to you subject to the
following:

All technical data and computer software are commercial in nature and
developed solely at private expense. Software is delivered as “Commercial
Computer Software” as defined in DFARS 252.227-7014 (June 1995) or
as a “commercial item” as defined in FAR 2.101(a) and as such is
provided with only such rights as are provided in 3Com’s standard
commercial license for the Software. Technical data is provided with
limited rights only as provided in DFAR 252.227-7015 (Nov 1995) or FAR

52.227-14 (June 1987), whichever is applicable. You agree not to remove
or deface any portion of any legend provided on any licensed program or
documentation contained in, or delivered to you in conjunction with, this
User Guide.

Unless otherwise indicated, 3Com registered trademarks are registered in
the United States and may or may not be registered in other countries.

3Com and the 3Com logo are registered trademarks of
3Com Corporation.

Microsoft, MS-DOS, Windows, and Windows NT are registered
trademarks of Microsoft Corporation.

IEEE and 802 are registered trademarks of the Institute of Electrical and
Electronics Engineers, Inc.

All other company and product names may be trademarks of the
respective companies with which they are associated.

ENVIRONMENTAL STATEMENTS

It is the policy of 3Com Corporation to be
environmentally-friendly in all operations. To uphold our
policy, we are committed to:

 Establishing environmental performance standards

that comply with national legislation and regulations.

 Conserving energy, materials and natural resources in

all operations.

 Reducing the waste generated by all operations.

Ensuring that all waste conforms to recognized
environmental standards. Maximizing the recyclable
and reusable content of all products.

 Ensuring that all products can be recycled, reused and

disposed of safely.

 Ensuring that all products are labelled according to

recognized environmental standards.

The 3Com SuperStack 4 Switch 5500G 1 Port 10 Gigabit Module is part of the extensive range of 3Com products. This range
includes hubs, switches, power systems and other networking equipment, and is continually being developed. Contact your
supplier for the latest product information and to order these products.

Documentation Feedback

Your suggestions are very important to us. They will help make our documentation more useful to you. Please e-mail comments
about this document to 3Com at:

[e-mail]

 Improving our environmental record on a continual

basis.

End of Life Statement

3Com processes allow for the recovery, reclamation and
safe disposal of all end-of-life electronic components.

Regulated Materials Statement

3Com products do not contain any hazardous or
ozone-depleting material.

Environmental Statement about the Documentation

The documentation for this product is printed on paper
that comes from sustainable, managed forests; it is fully
biodegradable and recyclable, and is completely

Please include the following information when commenting: the document title, part number (shown at the bottom of this
page), and page number, if appropriate.

Part Number: DUA1726-1AAA01
Published: July 2005

8