ZyXEL X2002 User Manual
X2002
IP-PBX
User’s Guide
Version 1.00
12/2008
Edition 1
www.zyxel.com
About This User's Guide
About This User's Guide
Intended Audience
This manual is intended for people who want to configure the X2002 using the web
configurator. You should have at least a basic knowledge of TCP/IP networking concepts and
topology.
Related Documentation
• Quick Start Guide
The Quick Start Guide is designed to help you get up and running right away. It contains
information on setting up your hardware connections.
• Web Configurator Online Help
Embedded web help for descriptions of individual screens and supplementary
information.
• Command Reference Guide
The Command Reference Guide explains how to use the Command-Line Interface (CLI)
and CLI commands to configure the X2002.
• Support Disc
Refer to the included CD for support documents.
• ZyXEL Web Site
Please refer to www.zyxel.com
certifications.
for additional support documentation and product
User Guide Feedback
Help us help you. Send all documentation-related comments, questions or suggestions for
improvement to the following address, or use e-mail instead. Thank you!
The Technical Writing Team,
ZyXEL Communications Corp.,
6 Innovation Road II,
Science-Based Industrial Park,
Hsinchu, 300, Taiwan.
E-mail: techwriters@zyxel.com.tw
X2002 User’s Guide
3
Document Conventions
Document Conventions
Warnings and Notes
These are how warnings and notes are shown in this User’s Guide.
1 Warnings tell you about things that could harm you or your device.
" Notes tell you other important information (for example, other things you may
need to configure or helpful tips) or recommendations.
Syntax Conventions
• The X2002 may be referred to as the “X2002”, the “device” or the “system” in this User’s
Guide.
• Product labels, screen names, field labels and field choices are all in bold font.
• A key stroke is denoted by square brackets and uppercase text, for example, [ENTER]
means the “enter” or “return” key on your keyboard.
• “Enter” means for you to type one or more characters and then press the [ENTER] key.
“Select” or “choose” means for you to use one of the predefined choices.
• A right angle bracket ( > ) within a screen name denotes a mouse click. For example,
Maintenance > Log > Log Setting means you first click Maintenance in the navigation
panel, then the Log sub menu and finally the Log Setting tab to get to that screen.
• Units of measurement may denote the “metric” value or the “scientific” value. For
example, “k” for kilo may denote “1000” or “1024”, “M” for mega may denote “1000000”
or “1048576” and so on.
• “e.g.,” is a shorthand for “for instance”, and “i.e.,” means “that is” or “in other words”.
4
X2002 User’s Guide
Document Conventions
Icons Used in Figures
Figures in this User’s Guide may use the following generic icons. The X2002 icon is not an
exact representation of your device.
The X2002 Computer Notebook computer
Server DSLAM Firewall
Telephone Switch Router
Internet
X2002 User’s Guide
5
Safety Warnings
Safety Warnings
1 For your safety, be sure to read and follow all warning notices and instructions.
• Do NOT use this product near water, for example, in a wet basement or near a swimming
pool.
• Caution: Risk of explosion if battery (on the motherboard) is replaced by an incorrect
type. Dispose of used batteries according to the instructions. Dispose them at the
applicable collection point for the recycling of electrical and electronic equipment. For
detailed information about recycling of this product, please contact your local city office,
your household waste disposal service or the store where you purchased the product.
• Do NOT expose your device to dampness, dust or corrosive liquids.
• Do NOT store things on the device.
• Do NOT install, use, or service this device during a thunderstorm. There is a remote risk
of electric shock from lightning.
• Connect ONLY suitable accessories to the device.
• ONLY qualified service personnel should service or disassemble this device. (some parts
may be opened or removed by user, e.g., fan module in IP DSLAM or the cap for a USB
adapter)
• Make sure to connect the cables to the correct ports.
• Place connecting cables carefully so that no one will step on them or stumble over them.
• Always disconnect all cables from this device before servicing or disassembling.
• Use ONLY an appropria t e power adaptor or cord for your device. Connect it to the right
supply voltage (for example, 110V AC in North America or 230V AC in Europe).
• Do NOT allow anything to rest on the power adaptor or cord and do NOT place the
product where anyone can walk on the power adaptor or cord.
• Do NOT use the device if the power adaptor or cord is damaged as it might cause
electrocution.
• If the power adaptor or cord is damaged, remove it from the device and the power source.
• Do NOT attempt to repair the power adaptor or cord. Contact your local vendor to order a
new one.
• Do not use the device outside, and make sure all the connections are indoors. There is a
remote risk of electric shock from lightning. (not for outdoor products)
• Do NOT obstruct the device ventilation slots, as insufficient airflow may harm your
device. (has ventilation slots)
• Use only No. 26 AWG (American Wire Gauge) or larger telecommunication line cord.
(uses telephone wires, such as IP DSLAM, DSL or ISDN products, a product has lifeline
or connected to the PSTN network (a modem or has a built-in modem for example))
6
X2002 User’s Guide
Safety Warnings
• Warning! To avoid risk of electric shock, remove only one card at a time and do not place
fingers or objects inside the chassis. Cover empty slots with slot covers. (has line cards,
e.g., IP DSLAM)
Your product is marked with this symbol, which is known as the WEEE mark.
WEEE stands for Waste Electronics and Electrical Equipment. It means that used electrical
and electronic products should not be mixed with general waste. Used electrical and electronic
equipment should be treated separately.
X2002 User’s Guide
7
Safety Warnings
8
X2002 User’s Guide
Contents Overview
Contents Overview
Introduction and Tutorials .....................................................................................................37
Getting to Know Your X2002 .....................................................................................................39
How It Works ............................................................................................................................. 47
Tutorials .....................................................................................................................................51
Phone User Tutorial ............... ... ... .... ... ... ... ... .... .......................................................... ... ... .......... 83
Web Configurator & Network Setup .....................................................................................91
The Web Configurator ...............................................................................................................93
Network Deployment ............................................................................................................... 103
IP PBX ..................................................................................................................................113
Server .......................................................................................................................................115
Auto Provision ............................................. .... ... ... ... .... ........................................................... 131
QoS ......................................................................................................................................... 139
Voice Mail .......... ........................................................... ... ... ... .... .............................................. 143
Phonebook .............................................................................................................................. 149
DSP Management .............................. ... ... ... .... ... ... ... .... ... ... ..................................................... 157
Office Hours ............................................................................................................................. 161
Authority Group .......................................................................................................................163
Ring Group .................................. .... ... ... ... ... .... ... ... ... .... ........................................................... 191
Pickup Group ...........................................................................................................................201
Call Access Code .................................................................................................................... 205
Outbound Line Group ............... ... .... ... ... ... ... .... ... ... ... .... ... ... ... .... ... ........................................... 209
Auto-Attendant .................................... ...................... ....................... ....................... ................. 233
LCR ......................................................................................................................................... 247
Group Management ................................................................................................................. 253
Call Services ............................................................................................................................ 261
Monitor, Log & Maintenance ...............................................................................................277
System Information ......... .... ... .......................................................... ... ... .... ... ... ... .... ... ... ...........279
Status Observation .................................................................................................................. 281
System Log ............... .......................................................... ... .... ... ... ........................................ 291
Call Detail Record (CDR) .................................... ... ... .......................................................... ..... 301
Administrator Accounts ............................................................................................................ 309
Diagnostics .............................................................................................................................. 313
Inactivity Timer .........................................................................................................................317
..................................... .................... ................ ................... ................... ..................................318
X2002 User’s Guide
9
Contents Overview
Remote Management ..............................................................................................................319
System File Maintenance ................................... ... ... .... ... ........................................................335
License Control ........................................................................................................................ 341
Web Portal ............................................................................................................................345
Web Portal ....................................... ... ... .......................................................... ... .... ... .............. 347
Appendices & Index .............................................................................................................357
Product Specifications ............................................................................................................. 359
10
X2002 User’s Guide
About This User's Guide..........................................................................................................3
Document Conventions............................................................................................................4
Safety Warnings ........................................................................................................................6
Contents Overview ...................................................................................................................9
Part I: Introduction and Tutorials ......................................................... 37
Chapter 1
Getting to Know Your X2002..................................................................................................39
1.1 Introduction ...................................... ... ... .... .......................................................... ... .............39
1.1.1 Voice over Internet Protocol (VoIP) Implementation .................................................. 40
1.1.2 PBX Telephony Features ........................................................................................... 41
1.1.3 Scalable Design ..................................... ... .... ... ... ... .... ... ............................................. 41
1.2 Ways to Manage the X2002 ......................... ... ... .... ... .......................................................... 42
1.3 Good Habits for Managing the X2002 .................................................................................42
1.4 LEDs ............................................................................................. ... .................................... 43
Chapter 2
How It Works...........................................................................................................................47
2.1 Call Routing ........... ... .... ... ... .......................................................... ... .... ... ... ... .... ... ... ............. 47
2.1.1 Call Routing Terms .................................................................................................... 47
2.2 Internal Call Routing ........ ... ... .... ... .......................................................... ... ... .... ... ... ... .......... 49
2.3 Outbound Call Routing ....................... ... .... ... ... ... .... ... ... ... .................................................... 49
Chapter 3
Tutorials...................................................................................................................................51
3.1 Making Internal Calls ........................................................................................................... 52
3.1.1 Configure SIP Extensions ..........................................................................................52
3.1.2 Connect IP Phones ....................................................................................................55
3.1.3 Register IP Phones .................................................................................................... 56
3.1.4 Auto Provisioning ......................................................................................................56
3.2 Making PSTN Calls .............................................................................................................58
3.2.1 The PSTN Connection ........................................ ... .... ... ............................................. 59
3.2.2 Creating a Dialing Rule for PSTN .......... ... .... ... .......................................................... 61
3.2.3 Assigning an LCR to an Authority Group ................................................................... 63
3.3 Making ITSP Calls ........... ... ... .... ... ... ............................................................. .... ... ................64
3.3.1 The ITSP Connection ................................................. ... ... ... ... .... ... ... ... .... ...................64
3.3.2 Creating a Dialing Rule for ITSP ................... ... ... ... .... ... ... .......................................... 68
3.3.3 Assigning an LCR to an Authority Group ................................................................... 70
3.4 Making ISDN Calls ..............................................................................................................71
X2002 User’s Guide
11
3.4.1 The ISDN Connection ................................................................................................71
3.4.2 Creating a Dialing Rule for ISDN ........ ............................................................. ... .......75
3.4.3 Assigning an LCR to an Authority Group ................................................................... 77
3.5 ISDN Network Configuration Examples ............................................................................... 78
3.5.1 Example 1: Small/Medium Business .......................................................................... 78
3.5.2 Example 2: Company with Existing PBX .................................................................... 79
3.5.3 Example 3: Company with Existing PBX and Expanding Employees ........................ 80
3.6 Using Call Features ............ ... .... ... ... .......................................................... ... .... ... ... ... ... ....... 81
3.6.1 Customizing Feature Codes ...................... ............. ............. .......... ............. ............. ... 81
3.6.2 Using the Voicemail Feature .................. ... .... ... ... ... .... ... ............................................. 82
Chapter 4
Phone User Tutorial................................................................................................................83
4.1 Using Your Web Portal .................... ... ... .... ... ............................................................. ... ....... 83
4.1.1 Your Information ............................................ ... ... ... .... ... ... ..........................................83
4.1.2 Accessing the Web Portal .......................................................................................... 83
4.1.3 Changing Your Security Information ........................................................................... 84
4.1.4 Personalizing Your Settings .......................... ... ... ... .... ................................................ 85
4.1.5 Setting Up Voicemail ........................................... ... .... ................................................ 87
4.1.6 Using the Web Phone (IP Phone Users Only) ........................................................... 88
Part II: Web Configurator & Network Setup......................................... 91
Chapter 5
The Web Configurator............................................................................................................93
5.1 Overview ............. .......................................................... ... .... ... ... .......................................... 93
5.1.1 What You Can Do in This Chapter ............................................................................. 93
5.2 System Login ......................................... .... ... ... ... ........................................................ .........93
5.3 The System Screen ........... ... .... ... .......................................................... ... ... .... ... ... ... ... ....... 95
5.3.1 The Navigation Panel ................................................................................................. 96
5.4 Dashboard - System Information ........................................................................................ 98
5.5 Saving Your Configuration .................................................................................................100
5.6 Icons in the Web Configurator ........................................................................................... 100
5.7 Resetting the X2002 ........ ... ... .... .......................................................... ... ... ... .... ... ... ... ... ..... 101
5.8 Rebooting the X2002 ........................................................................................................101
5.9 Logging Out of the Web Configurator ..................................... ........................................... 101
5.10 Help ................................................................................................................................. 102
Chapter 6
Network Deployment............................................................................................................103
12
6.1 Overview ............. .......................................................... ... .... ... ... ........................................ 103
X2002 User’s Guide
6.1.1 What You Can Do in the Network Screens .............................................................. 103
6.1.2 What You Need to Know About Network Deployment ............................... ... ... ... .... . 104
6.1.3 Before You Begin ................................... ... .... ... ... ..................................................... 104
6.2 The LAN Screen ...............................................................................................................105
6.3 The WAN Screen ..................... ... ... ... .......................................................... .... ... ... ... ... ..... 106
6.4 The DDNS (Dynamic DNS) Screen ..................................................................................107
6.4.1 DYNDNS Wildcard ................. ... ... .... ... .....................................................................107
6.4.2 Configuring the DDNS Screen ...................................... ... ... ..................................... 107
6.5 The NTP (Network Time Protocol) Screen ...................................................................... 108
6.6 The Static Route Screen ..................................................................................................109
6.6.1 Configuring the Static Route Screen ....................................................... ... ... ... ... .... ..110
6.6.2 Adding a Static Route ..............................................................................................110
6.7 The VLAN Screen ...............................................................................................................111
6.8 Te chnical R eference .............................. ........................................................... ... ... ... ... ......112
Part III: IP PBX......................................................................................113
Chapter 7
Server.....................................................................................................................................115
7.1 Overview ............. .......................................................... ... .... ... ... .........................................115
7.1.1 What You Can Do in the Server Screens ..................................................................115
7.1.2 What You Need to Know About SIP Servers ................................................. ... ... .... .. 116
7.1.3 Before You Begin ................................... ... .... ... ... ...................................................... 118
7.2 The SIP Server Global Screen ................................... ... .... ... ... ... ... .... ... ... ... .... ..................119
7.3 The FXO Screen ............................................................................................................... 120
7.4 The FXS Screen ............................................................................................................... 121
7.5 The BRI Screen ................................................................................................................ 121
7.6 The PRI Screen ............................................................................................................... 123
7.7 The Call Block Screen ...................................................................................................... 126
7.7.1 The Call Blacklist Screen ........................................................................................127
7.8 The Feature Code Screen ................................................................................................ 128
7.9 The E-Mail Screen ............................................................................................................129
7.10 Technical Reference ........................................................................................................130
Chapter 8
Auto Provision ......................................................................................................................131
8.1 Overview ............. .......................................................... ... .... ... ... ........................................ 131
8.1.1 What You Can Do in the Auto Provision Screen ...................................................... 131
8.1.2 What You Need to Know About Auto Provision ....................................................... . 131
8.1.3 Before You Begin ................................... ... .... ... ... ..................................................... 132
8.2 Auto Provision Screen .......... .... ... ... ... ... .... ... ... ... .... ... ... ... .... ... ........................................... 133
X2002 User’s Guide
13
8.2.1 Auto Provision Edit Settings .................................................................................... 134
8.2.2 Auto Provision View SPTGEN ................................................................................. 135
8.3 IVR PIN Code ........... .... ... .......................................................... ... ... .... ... ... ........................136
8.3.1 EZ Provision .................................................. ... ... ... .... ... ... ... ... .... ..............................136
Chapter 9
QoS.........................................................................................................................................139
9.1 Overview ............. .......................................................... ... .... ... ... ........................................ 139
9.1.1 What You Can Do in the QoS Screens .................................................................... 139
9.1.2 What You Need to Know About QoS .. ............................................................. ... .... . 139
9.1.3 Before You Begin ................................... ... .... ... ........................................................ 141
9.2 The QoS Screen ............................................... .......................................................... ..... 141
Chapter 10
Voice Mail...............................................................................................................................143
10.1 Overview .......................................................................................................................... 143
10.1.1 What You Can Do in the Voice Mail Screen ........................................................... 143
10.1.2 What You Need to Know about Voice Mail ............................................................. 143
10.2 The Voice Mail Screen ....................................................................................................144
10.2.1 Accessing Voice Mail .............................................................................................144
Chapter 11
Phonebook ............................................................................................................................149
11.1 Overview .......................................................................................................................... 149
11.1.1 What You Can Do in the Phonebook Screens ............................................. ........... 149
11.1.2 What You Need to Know About the Phonebook .....................................................149
11.1.3 Before You Begin ....................................................................................................150
11.2 The Phonebook Configuration Screen ............................................................................. 150
11.2.1 The Import Phonebook Screen .............................................................................. 151
11.3 The LDAP Phonebook Screen ........................................................................................ 152
11.4 The Local Phonebook Screen .........................................................................................153
11.4.1 Local Phonebook Add/Edit Screen ........................................................................154
Chapter 12
DSP Management..................................................................................................................157
12.1 Overview .......................................................................................................................... 157
12.1.1 What You Can Do in the DSP Management Screen ............................................. . 157
12.1.2 What You Need To Know About DSP .....................................................................157
12.1.3 Before You Begin ...................................................................................................158
12.2 Installing and Removing the DSP Module ..... ... .... ... ........................................................ 158
12.2.1 How to Install a DSP Module ................................................................................. 158
12.2.2 How to Remove a DSP Module ............................................................................. 158
12.3 The DSP Management Screen ........................................................................................ 159
14
X2002 User’s Guide
Chapter 13
Office Hours ..........................................................................................................................161
13.1 Overview .......................................................................................................................... 161
13.1.1 What You Can Do in the Office Hour Screen ......................................................... 161
13.1.2 What You Need To Know About Office Hours ........................................................161
13.1.3 Before You Begin ...................................................................................................161
13.2 Office Hour Screen .......................................................................................................... 162
Chapter 14
Authority Group....................................................................................................................163
14.1 Overview .......................................................................................................................... 163
14.1.1 What You Can Do in the Authority Group Screens ................................................ 164
14.1.2 What You Need to Know About Authority Groups .................................................. 165
14.2 The Authority Group Screen ............................................................................................165
14.2.1 The Extension Query Result Screen ..................................................................... 166
14.2.2 The Add/Edit Authority Group Screen ................................................................... 167
14.2.3 The Authority Group Configuration Screen ........................................................... 168
14.2.4 Extension Features ................................................................................................ 169
14.2.5 The Add SIP Peers Screen .................... .... .......................................................... . 170
14.2.6 The Add a SIP Extension Screen .......................................................................... 172
14.2.7 The SIP Extension Basic Screen .......................................................................... 173
14.2.8 The SIP Extension Call Forward Screen ................. ... ... ... ... .... ... ... ... .... ... ... ... ........174
14.2.9 The DND White List Screen ..................................................................................176
14.2.10 The Find Me List Screen .....................................................................................176
14.2.11 The Blacklist Screen ............................................................................................ 177
14.2.12 The SIP Extension Voice Mail Screen ................................................................. 178
14.2.13 The SIP Extension Advanced Screen ................................................................. 179
14.2.14 The SIP Extension Auto Provision Screen ..........................................................180
14.2.15 The Add an FXS Extension Screen ....................................................................181
14.2.16 The FXS Extension Basic Screen ....................................................................... 182
14.2.17 The FXS Extension Call Forward Screen ............................................................ 183
14.2.18 The FXS Extension Voice Mail Screen ................................................................ 184
14.2.19 The FXS Extension Advanced Screen ................................................................ 184
14.2.20 The Add a BRI Extension Screen ............................ ... ... ... .... ... ... ... .... ... ... ... ... .... . 185
14.2.21 The BRI Extensions Basic Screen ...................................................................... 186
14.2.22 The BRI Extension Call Forward Screen ............................................................. 187
14.2.23 The BRI Extension Voice Mail Screen ................................................................. 188
14.2.24 The BRI Extension Advanced Screen ................................................................. 188
14.3 Technical Reference ........................................................................................................ 189
Chapter 15
Ring Group............................................................................................................................191
15.1 Overview .......................................................................................................................... 191
X2002 User’s Guide
15
15.1.1 What You Can Do in the Ring Group Screen ......................................................... 191
15.1.2 What You Need to Know about Ring Groups ......................................................... 191
15.1.3 Before You Begin ...................................................................................................192
15.1.4 Paging Group Example .......................................................................................... 192
15.2 The Ring Group Screen ................................................................................................... 195
15.2.1 The New Ring Group Screen ................................................................................196
15.2.2 The Edit Ring Group Screen .................................................................................196
15.2.3 The Configure Ring Group Screen ........................................................................ 197
15.2.4 The Add/Edit Page Group Screen ......................................................................... 198
15.2.5 The Add/Edit Hunt Group Screen .........................................................................199
Chapter 16
Pickup Group ........................................................................................................................201
16.1 Overview .......................................................................................................................... 201
16.1.1 What You Can Do in the Pickup Group Screen ......................................................201
16.1.2 Before You Begin ...................................................................................................201
16.1.3 Pickup Group Example .......................................................................................... 202
16.2 The Pickup Group Screen ...............................................................................................202
16.2.1 Add/Edit Pickup Groups .......................................................................... ... ...........203
Chapter 17
Call Access Code ..................................................................................................................205
17.1 Overview .......................................................................................................................... 205
17.1.1 What You Need to Know About Call Access .......................................................... 206
17.1.2 What You Can Do in the Extension Management Screens .................................... 206
17.2 The Call Access Screen ..................................................................................................206
17.2.1 The Set Call Access Code Screen ........................................................................ 207
Chapter 18
Outbound Line Group...........................................................................................................209
18.1 Overview .......................................................................................................................... 209
18.1.1 What You Can Do in the Outbound Line Group Screen ......................................... 210
18.1.2 What You Need to Know About Outbound Line Groups ........................................210
18.2 The Outbound Line Group Screen ............. .....................................................................213
18.3 Add/Edit FXO Trunk ........................................................................................................214
18.3.1 Configure an FXO Trunk ....................................................................................... 215
18.3.2 Auto-Attendant for Incoming Analog Calls ............................................................. 216
18.4 Add/Edit PRI Trunk .........................................................................................................216
18.4.1 Configure a PRI Trunk ...................................................... ... .... ... ... ... .....................217
18.4.2 Auto-Attendant for Incoming PRI Calls ...... ... ... ... .... ... ... ... ... .... .............................. 219
18.5 Add/Edit BRI Trunk .........................................................................................................220
18.5.1 Configure a BRI Trunk ...................................................... ... .... ... ... ... .....................220
18.5.2 Auto-Attendant for Incoming BRI Calls ...... ... ... ... .... ... ... ... ... .... .............................. 222
16
X2002 User’s Guide
18.6 Add/Edit SIP Trunk .......................................................................................................... 222
18.6.1 Configure a SIP Trunk ...........................................................................................224
18.6.2 Auto-Attendant for SIP Trunks ................................... ... ... ... .... ... ... ........................ 227
18.7 Add/Edit Trusted Peer .....................................................................................................228
18.7.1 Configure a Trusted Peer ....................................................................................... 229
18.7.2 Auto-Attendant for Trusted Peer ............................................................................ 231
Chapter 19
Auto-Attendant......................................................................................................................233
19.1 Overview .......................................................................................................................... 233
19.2 What You Can Do in the Auto-Attendant Screens ...........................................................234
19.2.1 What You Need to Know About Auto-Attendants ...................................................234
19.3 The Auto-Attendant Management Screen ..... ... .... ... ... ... .... ... ... ... ... .................................. 236
19.3.1 The Add/Edit Auto-Attendant Screen ..................................................................... 237
19.3.2 The Auto-Attendant Menu Settings Screen ........................................................... 237
19.3.3 The Add/Edit Auto-Attendant Option Screen ......................................................... 239
19.3.4 The Night Service Screen ...................................................................................... 240
19.4 IVR PIN Code ..................................................................................................................242
19.4.1 IVR AA Recording .................................................................................................. 243
19.5 Auto-Attendant Technical Reference ............................................................................... 245
Chapter 20
LCR.........................................................................................................................................247
20.1 Overview .......................................................................................................................... 247
20.1.1 What You Can Do in the LCR Screen .................................................................... 248
20.1.2 What You Need to Know About LCR ...................................................................... 248
20.1.3 Before You Begin ...................................................................................................248
20.2 The LCR List Screen .......................................................................................................249
20.2.1 The LCR Configuration Screen .............................................................................249
20.2.2 The Add/Edit LCR Dial Condition Screen ............................................................. 251
Chapter 21
Group Management..............................................................................................................253
21.1 Overview .......................................................................................................................... 253
21.1.1 What You Can Do in the Group Management Screen ...........................................254
21.1.2 What You Need to Know About Group Management ..................................... ........ 254
21.1.3 Before You Begin ...................................................................................................257
21.2 The Group Management Screen ..................................................................................... 258
21.2.1 The Edit Group Management Associations Screens ............................................259
Chapter 22
Call Services..........................................................................................................................261
22.1 Overview .......................................................................................................................... 261
X2002 User’s Guide
17
22.1.1 What You Can Do in the Call Services Screens ................................................ .... . 261
22.1.2 What You Need to Know About Call Services ........................................................262
22.1.3 Before You Begin ...................................................................................................262
22.2 The Emergency Call Screen ................... ...................... ....................... ...................... ..... 263
22.2.1 Configuring the Emergency Call Screen ................................................................ 263
22.3 The Conference Calling Screen ..................................................................................... 264
22.3.1 Configuring the Conference Calling Screen ...........................................................265
22.3.2 The Conference Calling Edit and Add Screen .... .... ... ... ... ..................................... 266
22.4 The Music on Hold Screen ............................................................................................. 267
22.4.1 Configuring the Music on Hold Screen ............................. ............. ............. ........... 267
22.5 The Distinctive Ring Screen ...........................................................................................268
22.6 The Auto Callback Screen ................................................ ... ... ... ... .................................. 269
22.7 The Call Parking Screen ..................................................................................................269
22.7.1 Configuring the Call Parking Screen ...................................................................... 270
22.8 The Call Waiting Screen .................................................................................................. 271
22.8.1 Configuring the Call Waiting Screen ...................................................................... 273
22.8.2 Call Waiting Example - 1 ........................................................................................ 274
22.8.3 Call Waiting Example - 2 ........................................................................................ 274
22.9 The Call Transfer Screen .................................................................................................274
22.9.1 Configuring the Call Transfer Screen ..................................................................... 275
Part IV: Monitor, Log & Maintenance.................................................. 277
Chapter 23
System Information ..............................................................................................................279
23.1 Overview .......................................................................................................................... 279
23.2 The System Information Screen ...................................................................................... 279
Chapter 24
Status Observation...............................................................................................................281
24.1 Overview .......................................................................................................................... 281
24.2 What You Can Do in the Status Observation Screens ..................................................... 281
24.2.1 What You Need to Know About Status Observation .............................................. 281
24.3 The SIP Peer Status Screen ............................................................................................282
24.4 The FXS Peer Status Screen .......................................................................................... 283
24.5 The BRI Peer Status Screen ................................ ... ... ... .... ... ... ... ... .... .............................. 284
24.6 The FXO Trunk Status Screen .........................................................................................285
24.7 The SIP Trunk Status Screen .......................................................................................... 286
24.8 The BRI Trunk Status Screen .................................. ... ... .... ... ... ... ... .... ... ... ........................ 287
24.9 The PRI Trunk Status Screen .................................. ... ... .... ... ... ... ... .... ... ... ........................ 288
18
X2002 User’s Guide
Chapter 25
System Log............................................................................................................................291
25.1 Overview .......................................................................................................................... 291
25.1.1 What You Can Do in the System Log Screen ........................................................ 291
25.1.2 What You Need to Know About System Log ..... ... .... ... ... ........................................ 292
25.2 The View Log Screen ......................................................................................................292
25.2.1 The Filter Log Results Screen ..................... ... ........................................................ 294
25.3 The Log Setting Screen ...................................................................................................295
25.3.1 The Active Log Summary Screen ..........................................................................296
25.3.2 The System Log Configuration Screen .................................................................. 297
25.3.3 The Edit Syslog Server Settings Screen ................................................................299
Chapter 26
Call Detail Record (CDR)......................................................................................................301
26.1 Overview .......................................................................................................................... 301
26.1.1 What You Can Do in the CDR Screen .................................................................... 301
26.1.2 What You Need to Know About CDR ..................................................................... 301
26.2 The CDR Management Screen ....................................................................................... 302
26.2.1 Configure your remote server ................................................................................ 303
26.3 The Backup List Screen .................................................................................................304
26.4 The CDR Query Screen ..... .... ... ... ... ... .... ... ... ............................................................. .... . 305
26.4.1 The CDR Report Screen...................................................................................... 307
Chapter 27
Administrator Accounts.......................................................................................................309
27.1 Overview .......................................................................................................................... 309
27.1.1 What You Can Do in the Administrator Accounts Screens ..................................... 309
27.1.2 What You Need to Know About Administrator Accounts ........................................ 309
27.2 The Administrator Username/Password Screen ............................................................. 310
27.3 The Administrator List Screen .........................................................................................310
27.3.1 Add an Administrator ..............................................................................................311
27.3.2 Edit an Administrator Account ............................................. .... ... ... ... .... ... ..............312
Chapter 28
Diagnostics............................................................................................................................313
28.1 Overview .......................................................................................................................... 313
28.1.1 What You Can Do in the Diagnostics Screen .............................................. ........... 313
28.1.2 What You Need to Know About Diagnostics .......................................................... 313
28.2 The Information Collect Screen . ... ... ... .... ... ... .......................................................... ... .... . 314
28.3 The Packet Capture Screen ............................................................................................315
Chapter 29
Inactivity Timer......................................................................................................................317
X2002 User’s Guide
19
29.1 Overview .......................................................................................................................... 317
29.1.1 What You Can Do in the Inactivity Timer Screen ........... ... ... .... ... ... ... .... ... ... ... ... .... . 317
29.1.2 What You Need to Know About the Inactivity Timer ............................................... 317
29.2 The Inactivity Timer Screen ............................................................................................. 317
................................................................................................................................................318
Chapter 30
Remote Management............................................................................................................319
30.1 Overview .......................................................................................................................... 319
30.1.1 What You Can Do in the Remote Management Screens .......................................319
30.1.2 What You Need to Know About Remote Management .......................................... 320
30.2 The WWW Screen ..........................................................................................................321
30.3 The WWW > Add/Edit Screen ......................................................................................... 322
30.4 The SSH Screen .............................................................................................................. 323
30.5 The SSH > Add/Edit Screen .................... ................................................................... ..... 324
30.6 The FTP Screen ...................................... ... ............................................................. ... ..... 324
30.7 The FTP > Add/Edit Screen ..................... ...... ....... ...... ... ....... ...... ....... ...... ....... ...... ...... .... . 325
30.8 The ICMP Screen ............................................................................................................ 326
30.9 The ICMP > Add/Edit Screen .......................................................................................... 327
30.10 The V200 Screen ........................................................................................................... 328
30.11 The V200 > Add/Edit Screen ....................................... .... ... ... ... ..................................... 329
30.12 Remote Management Technical Reference .......... ... ... .... ... ........................................... 329
Chapter 31
System File Maintenance.....................................................................................................335
31.1 Overview .......................................................................................................................... 335
31.1.1 What You Can Do in the System File Maintenance Screen ................................... 335
31.1.2 What You Need to Know About System File Maintenance ......................... ... ... .... . 335
31.2 The Backup & Restore Screen ........................................................................................ 336
31.3 The Firmware Upgrade Screen ....................................................................................... 338
31.4 System File Maintenance Technical Reference ....................... ... ... .... ... ... ... .... ... ... ... ... .... . 339
Chapter 32
License Control.....................................................................................................................341
32.1 Overview .......................................................................................................................... 341
32.1.1 What You Can Do in the License Control Screens .................................................341
32.1.2 What You Need to Know About the License Control Screens ................................341
32.1.3 Before You Begin ...................................................................................................342
32.2 The Registration Screen ..................................................................................................342
32.3 The Service Screen ......................................................................................................... 343
32.4 The License Status Screen ..............................................................................................344
20
X2002 User’s Guide
Part V: Web Port al................................................................................ 345
Chapter 33
Web Portal.............................................................................................................................347
33.1 Overview .......................................................................................................................... 347
33.1.1 What You Can Do in the Web Portal Screens ........................................................ 347
33.1.2 What You Need to Know About the Web Portal ..................................................... 348
33.2 The Account Settings Screen ..........................................................................................348
33.3 The Call Forwarding and Blocking Screen ......................................................................350
33.3.1 The DND White List Screen ................................................................................351
33.3.2 The Find Me List Screen ...................................................................................... 352
33.3.3 The Black List Screen .. ... ... ... ... ............................................................................353
33.4 The Voice Mail Settings Screen ...................................................................................... 353
33.5 The Web Phone Screen ................................................................................................. 354
Part VI: Appendices & Index............................................................... 357
Chapter 34
Product Specifications.........................................................................................................359
Appendix A Personal IVR.....................................................................................................365
Appendix B IP Addresses and Subnetting ...........................................................................369
Appendix C Open Software Announcements.......................................................................379
Appendix D Legal Information..............................................................................................399
Appendix E Customer Support.............................................................................................403
Index.......................................................................................................................................409
X2002 User’s Guide
21
22
X2002 User’s Guide
Figure 1 IP PBX Example ...................................................................................................................... 39
Figure 2 SIP Devices and the X2002 .................................................................................................... 40
Figure 3 Scalable Design ......................................................................................................................41
Figure 4 LEDs ........................................................................................................................................ 43
Figure 5 FXS and FXO Ports ................................................................................................................. 48
Figure 6 Auto-Attendant ........................................................................................................................48
Figure 7 Outbound Call Routing - Basic ................................................................................................ 49
Figure 8 Outbound Call Routing - Advanced ......................................................................................... 50
Figure 9 Tutorial Overview ......................................................................................................................51
Figure 10 Internal Calls .......................................................................................................................... 52
Figure 11 Configuration > PBX > Extension Management > Authority Group ........................................ 53
Figure 12 Add/Edit Authority Group ................. ... ............................................................. .... ... ... .............53
Figure 13 Configuration > PBX > Extension Management > Authority Group ........................................ 53
Figure 14 Authority Group Configuration ................................................................................................54
Figure 15 Add Multiple SIP Extensions ..................................................................................................54
Figure 16 Authority Group Configuration ................................................................................................55
Figure 17 Connect IP Phones ................................................................................................................55
Figure 18 Example IP Phone SIP Registration Screen .......................................................................... 56
Figure 19 Auto Provisioning .............. ... ... .............................................................. ... ... ... .... ...................57
Figure 20 Configuration > PBX > Server Configuration > Auto Provision ..............................................57
Figure 21 Configuration > PBX > Server Configuration > Auto Provision > Edit .................................... 57
Figure 22 Configuration > PBX > Server Configuration > Auto Provision ..............................................58
Figure 23 Making a PSTN Call ............................................................................................................... 58
Figure 24 FXO Interface Card Connection ............................................................................................. 59
Figure 25 Configuration > PBX > Outbound Line Management > Outbound Line Group ...................... 59
Figure 26 Add FXO Trunk .......................................................................................................................59
Figure 27 Configuration > PBX > Outbound Line Management > Outbound Line Group ...................... 60
Figure 28 FXO Connection Configuration .............................................................................................. 60
Figure 29 Configuration > PBX > Outbound Line Management > Outbound Line Group ...................... 60
Figure 30 Confirm AA Setting .................................................................................................................60
Figure 31 Outbound Calls via PSTN ...................................................................................................... 61
Figure 32 Configuration > PBX > Outbound Line Management > LCR .................................................. 61
Figure 33 local_call LCR ........................................................................................................................62
Figure 34 Dial Condition for local_call LCR ............................................................................................ 62
Figure 35 Configuration > PBX > Group Management .... ............................................................. ... .... ... 63
Figure 36 Assigning an LCR to an Authority Group ...............................................................................63
Figure 37 Outbound Calls via PSTN ...................................................................................................... 63
Figure 38 Making ITSP Calls ..................................................................................................................64
Figure 39 Network Connection to ITSP .................................................................................................. 64
Figure 40 Configuration > PBX > Outbound Line Management > Outbound Line Group ...................... 65
Figure 41 Add SIP Trunk ........................................................................................................................ 65
Figure 42 Configuration > PBX > Outbound Line Management > Outbound Line Group ...................... 66
Figure 43 SIP Connection Configuration .................. .... ... ... ... .... ... ... ... .... ... ... ... ... .... ... ... ... .... ... ... ... ..........66
X2002 User’s Guide
23
Figure 44 Configuration > PBX > Outbound Line Management > Outbound Line Group ...................... 67
Figure 45 Confirm AA Setting .................................................................................................................67
Figure 46 Outbound Calls via ITSP ........................................................................................................ 68
Figure 47 Configuration > PBX > Outbound Line Management > LCR .................................................. 68
Figure 48 long_distance_call LCR .......................................................................................................... 69
Figure 49 Dial Condition for long_distance_call LCR .............................................................................69
Figure 50 Configuration > PBX > Group Management .... ............................................................. ... .... ... 70
Figure 51 Assigning an LCR to an Authority Group ...............................................................................70
Figure 52 Outbound Calls via ITSP ........................................................................................................ 71
Figure 53 Making an ISDN Call .......................... ... ... .... ... ... ... .... ... ... ... .... ... ... ... ... .... ... ... ... .... ... ................71
Figure 54 PRI Interface Card Connection ....... ... ... ... .... ... ... ... .... ... ... ... .... ... ... ... ... .... ... ... ... .... ... ... .............72
Figure 55 Configuration > PBX > Server Configuration > Server > PRI ................................................. 72
Figure 56 Configuration > PBX > Outbound Line Management > Outbound Line Group ...................... 73
Figure 57 Add PRI Trunk ........................................................................................................................73
Figure 58 Configuration > PBX > Outbound Line Management > Outbound Line Group ...................... 73
Figure 59 PRI Connection Configuration ................................................................................................ 74
Figure 60 Configuration > PBX > Outbound Line Management > Outbound Line Group ...................... 74
Figure 61 Confirm AA Setting .................................................................................................................74
Figure 62 Outbound Calls via ISDN ....................................................................................................... 75
Figure 63 Configuration > PBX > Outbound Line Management > LCR .................................................. 75
Figure 64 LCR Example: ISDN_call ....................................................................................................... 76
Figure 65 Dial Condition for ISDN_call LCR ........................................................................................... 76
Figure 66 Configuration > PBX > Group Management .... ............................................................. ... .... ... 77
Figure 67 Assigning an LCR to an Authority Group ...............................................................................77
Figure 68 Outbound Calls via ISDN ....................................................................................................... 77
Figure 69 ISDN Network Configuration ..................................................................................................78
Figure 70 ISDN Network Configuration ..................................................................................................79
Figure 71 Example: Direct ...................................................................................................................... 80
Figure 72 Example: MSN .......................................................................................................................80
Figure 73 Configuration > PBX > Server Configuration > Server > Feature Code .................................81
Figure 74 ZyXEL V300 Voicemail Configuration ...................................................................................82
Figure 75 Tutorial: Web Portal IP Address ............................................................................................. 83
Figure 76 Tutorial: Log In ........................................................................................................................ 84
Figure 77 Tutorial: Peer Info Tab ............................................................................................................ 84
Figure 78 Tutorial: Changing Security Information .................................................................................85
Figure 79 Tutorial: Forward / Block Tab .................................................................................................. 85
Figure 80 Tutorial: Configuring Call Settings ............................................. ... ... ... .................................... 85
Figure 81 Tutorial: DND White List ......................................................................................................... 86
Figure 82 Tutorial: Find Me List ....................................................... ... .................................................... 87
Figure 83 Tutorial: Black List .................... .... ............................................................. ... .......................... 87
Figure 84 Tutorial: Voicemail Tab ...........................................................................................................87
Figure 85 Tutorial: Setting Up Voicemail ................................................................................................88
Figure 86 Tutorial: Web Phone Tab ........................................................................................................ 88
24
X2002 User’s Guide
Figure 87 Tutorial: Security Pop-Up ................................... ... .... ... .......................................................... 88
Figure 88 Tutorial: The Web Phone .................................................... .... ... ... ... ... .... ... ... ... .... ... ... .............89
Figure 89 Web Configurator: Login ......... .... ... ... ... ... .... ... ... ... .... ............................................................. 94
Figure 90 Web Configurator Home Screen (System) ............................................................................ 95
Figure 91 Dashboard ..............................................................................................................................98
Figure 92 Maintenance > Reboot ......... ... .... ... ... ... ... .... ... ... ..................................................................101
Figure 93 Web Configurator: Logout button ................................................... ... .... .............................. 101
Figure 94 Web Configurator: Help button ....................................................... ... .... ... ... ... .... ... ... ... ........102
Figure 95 Network Deployment Overview ............................................................................................103
Figure 96 Configuration > Network > LAN ............................................................................................ 105
Figure 97 Configuration > Network > WAN ..........................................................................................106
Figure 98 Configuration > Network > DDNS ........................................................................................ 107
Figure 99 Configuration > Network > NTP ........................................................................................... 108
Figure 100 Example of Static Routing Topology ................................................................................... 109
Figure 101 Configuration > Network > Static Route ..............................................................................110
Figure 102 Configuration > Network > Static Route > Add ........................................................ ............110
Figure 103 Configuration > Network > VLAN ........................................................................................111
Figure 104 SIP Devices and the X2002 ...............................................................................................115
Figure 105 Q.SIG Configuration Example .............................................................................................117
Figure 106 Avoid Voice Channel Collision in Q.SIG ..............................................................................118
Figure 107 Configuration > PBX > Server Configuration > Server > Global .........................................119
Figure 108 Configuration > PBX > Server Configuration > Server > FXO ...........................................120
Figure 109 Configuration > PBX > Server Configuration > Server > FXS ............................................ 121
Figure 110 Configuration > PBX > Server Configuration > Server > BRI ............................................. 122
Figure 111 Settings for BRI Switch Types ............................................................................................. 122
Figure 112 Configuration > PBX > Server Configuration > Server > PRI ............................................. 123
Figure 113 Settings for PRI Switch Types ............................................................................................ 124
Figure 114 Configuration > PBX > Server Configuration > Server > Call Block ...................................126
Figure 115 Configuration > PBX > Server Configuration > Server > Call Block > Black List ...............127
Figure 116 Configuration > PBX > Server Configuration > Server > Feature Code ............................. 128
Figure 117 Configuration > PBX > Server Configuration > Server > E-Mail ......................................... 129
Figure 118 Configuration > PBX > Server Configuration > Auto Provision ........................................... 133
Figure 119 Configuration > PBX > Server Configuration > Auto Provision > Edit ................................ 134
Figure 120 Configuration > PBX > Server Configuration > Auto Provision > Advanced ...................... 135
Figure 121 Auto Provision > IVR PIN code ..........................................................................................136
Figure 122 The EZ Provision System ................................................................................................... 137
Figure 123 Configuration > PBX > Server Configuration > QoS ..........................................................141
Figure 124 Configuration > PBX > Server Configuration > Voice Mail ................................................. 144
Figure 125 Personal Voice Mail Flow ................................................................................................... 145
Figure 126 Personal Voice Mail: Voice Message Menu .................................... .... ... ... ... .... ... ... ... ... .... . 146
Figure 127 Personal Voice Mail: Change Folder Menu ....................................................................... 146
Figure 128 Personal Voice Mail: Mail Box Options Menu .................................................................... 147
Figure 129 Configuration > PBX > Server Configuration > Phonebook ...............................................150
X2002 User’s Guide
25
Figure 130 Import Phonebook Screen ..................................................................................................151
Figure 131 Configuration > PBX > Server Configuration > Phonebook > LDAP Phonebook ............... 152
Figure 132 Configuration > PBX > Server Configuration > Phonebook > Local Phonebook ............... 153
Figure 133 Local Phonebook Add/Edit Screen .....................................................................................154
Figure 134 Installing a DSP module .....................................................................................................158
Figure 135 Removing a DSP Module ................................................................................................... 159
Figure 136 Configuration > PBX > Server Configuration > DSP Management .................................... 159
Figure 137 Configuration > PBX > Server Configuration > Office Hour ...............................................162
Figure 138 Authority Group Overview ..................................................................................................163
Figure 139 Configuration > PBX > Extension Management > Authority Group .................................... 165
Figure 140 Extension Query Result ...................................................................................................... 166
Figure 141 Add/Edit Authority Group ....................................................................................................167
Figure 142 Authority Group Query Failure ........................................................................................... 168
Figure 143 Authority Group Configuration ............................................................................................ 168
Figure 144 Add Multiple SIP Extensions .............................................................................................. 170
Figure 145 Add a SIP Extension .......................................................................................................... 172
Figure 146 SIP Extension: Basic .......................................................................................................... 173
Figure 147 SIP Extension: Call Forward .............................................................................................. 174
Figure 148 DND White List ...................................................................................................................176
Figure 149 Find Me List ........................................................................................................................176
Figure 150 Black List ............................................................................................................................ 177
Figure 151 SIP Extension: Voice Mail ..................................................................................................178
Figure 152 SIP Extension: Advanced Screen ......................................................................................179
Figure 153 SIP Extension: Auto Provision ............................. .................... ................... ........................180
Figure 154 Add an FXS Extension .......................................................................................................181
Figure 155 FXS Extension: Basic .........................................................................................................182
Figure 156 FXS Extension: Call Forward ............................................................................................. 183
Figure 157 FXS Extension: Voice Mail ................................................................................................. 184
Figure 158 FXS Extension: Advanced Screen ..................................................................................... 184
Figure 159 Add a BRI Extension ..........................................................................................................185
Figure 160 Using MSNs for Extensions ................................................................................................ 186
Figure 161 BRI Extension: Basic ..........................................................................................................186
Figure 162 BRI Extension: Call Forward ..............................................................................................187
Figure 163 BRI Extension: Voice Mail .................................................................................................. 188
Figure 164 BRI Extension: Advanced Screen ......................................................................................188
Figure 165 Ring Group Overview ......................................................................................................... 191
Figure 166 Paging Group Example ......................................................................................................192
Figure 167 Configuration > PBX > Extension Management > Ring Group .......................................... 192
Figure 168 Add Ring Group .................................................................................................................. 193
Figure 169 Ring Group for Marketing ................................................................................................... 193
Figure 170 Ring Group for Marketing ................................................................................................... 193
Figure 171 Ring Group for Marketing ................................................................................................... 194
Figure 172 Configuration > PBX > Group Management ....................................................................... 194
26
X2002 User’s Guide
Figure 173 Page Group to Authority Group Assignment .............. ... ... .... ... ... ... ... .... ... ... ... .....................195
Figure 174 Configuration > PBX > Extension Management > Ring Group .......................................... 195
Figure 175 Configuration > PBX > Extension Management > Ring Group > Add ................................ 196
Figure 176 Configuration > PBX > Extension Management > Ring Group > Edit ................................ 196
Figure 177 Configuration > PBX > Extension Management > Ring Group > Advanced ...................... 197
Figure 178 Add/Edit Page Group ......................................................................................................... 198
Figure 179 Add/Edit Hunt Group ..........................................................................................................199
Figure 180 Group Pickup Overview ...................................................................................................... 201
Figure 181 Pickup Group Overview ...................................................................................................... 202
Figure 182 Configuration > PBX > Extension Management > Pickup Group ....................................... 202
Figure 183 Configuration > PBX > Extension Management > Pickup Group: Add/Edit .. ..................... 203
Figure 184 Configuration > PBX > Extension Management > Call Access .......................................... 206
Figure 185 Configuration > PBX > Extension Management > Call Access Code: Edit/Add ................. 207
Figure 186 Outbound Line Overview ....................................................................................................209
Figure 187 Auto Attendant (AA) Example .............................................................................................211
Figure 188 DDI Example .......................................................................................................................211
Figure 189 Direct Example ................................................................................................................... 212
Figure 190 MSN Example .................................................................................................................... 212
Figure 191 Configuration > PBX > Outbound Line Management > Outbound Line Group .................. 213
Figure 192 Add/Edit FXO Trunk ...........................................................................................................214
Figure 193 Configure an FXO Trunk ....................................................................................................215
Figure 194 AA for FXO Trunks ............................................................................................................. 216
Figure 195 Add/Edit PRI Trunk ............................................................................................................. 216
Figure 196 Configure a PRI Trunk - DDI/DID ....................................................................................... 217
Figure 197 Configure a PRI Trunk - AA ................................................................................................ 218
Figure 198 Configure a PRI Trunk - Direct ........................................................................................... 218
Figure 199 AA for Incoming PRI Calls ..................................................................................................219
Figure 200 Add/Edit BRI Trunk ............................................................................................................. 220
Figure 201 Configure a BRI Trunk - MSN ............................................................................................. 220
Figure 202 AA for Incoming BRI Calls ..................................................................................................222
Figure 203 Add/Edit SIP Trunk .............................................................................................................222
Figure 204 Configure a SIP Trunk ........................................................................................................224
Figure 205 AA for SIP Trunks ............................................................................................................... 227
Figure 206 Add/Edit Trusted Peer ........................................................................................................ 228
Figure 207 Trusted Peer Configuration ................................................................................................229
Figure 208 AA for Incoming Trusted Peer Calls ...................................................................................231
Figure 209 Auto-Attendant Overview .................................................................................................. 233
Figure 210 Example: Auto-Attendant Default Structure ............................... ... ... .... ... ........................... 234
Figure 211 Example: Auto-Attendant Custom Structure ................................................. .... ... ... ... ........235
Figure 212 Auto-Attendant Menus ........................................................................................................ 235
Figure 213 Configuration > PBX > Outbound Line Management > Auto-Attendant ............................. 236
Figure 214 Add/Edit Auto-Attendant ............................. ............................................. ........................... 237
Figure 215 Auto-Attendant Menu Settings ........................................................................................... 238
X2002 User’s Guide
27
Figure 216 Add/Edit Auto-Attendant Option .........................................................................................239
Figure 217 Auto-Attendant Menu Settings - Night Service ................................................................... 240
Figure 218 Auto-Attendant > IVR PIN Code ......................................................................................... 242
Figure 219 The IVR AA Recording System ..........................................................................................244
Figure 220 Sound Recorder .................................................................................................................245
Figure 221 Recording Audio .................................................................................................................245
Figure 222 Saving Audio Files .............................................................................................................. 246
Figure 223 Audio File Settings .............................................................................................................246
Figure 224 Confirm File Settings .......................................................................................................... 246
Figure 225 LCR Components Example ................................................................................................ 247
Figure 226 LCR Components Example ............................................................................................... 248
Figure 227 Configuration > PBX > Outbound Line Management > LCR ..............................................249
Figure 228 LCR Configuration ..............................................................................................................250
Figure 229 LCR: Dial Condition ............................................................................................................251
Figure 230 Group Management Example ............................................................................................253
Figure 231 Group Management - Authority Group to Authority Group ........................................... .....254
Figure 232 Group Management - Authority Group to LCR .................................................................. 255
Figure 233 Group Management - Authority Group to Ring Group ............... ... ... .... ... ... ... .... ... ..............255
Figure 234 Group Management - Outbound Line Group to Authority Group ......................................256
Figure 235 Group Management - Outbound Line Group to LCR ........................................................257
Figure 236 Group Management - Outbound Line Group to Ring Group ............................................. 257
Figure 237 Configuration > PBX > Group Management ....................................................................... 258
Figure 238 Configuration > PBX > Group Management > Advanced ................................................... 259
Figure 239 Emergency Call Configuration ...........................................................................................263
Figure 240 Conference Room List ....................................................................................................... 265
Figure 241 Conference Room Add ...................................................................................................... 266
Figure 242 Music on Hold .................................................................................................................... 267
Figure 243 Distinctive Ring .................................................................................................................. 268
Figure 244 Auto Callback ..................................................................................................................... 269
Figure 245 Call Parking Overview ........................................................................................................ 269
Figure 246 Call Parking Configuration .................................................................................................. 270
Figure 247 Call Waiting Overview ........................................................................................................271
Figure 248 The Flow to Check Whether The Receiver Is Busy Or Not ...............................................272
Figure 249 Call Waiting Setting ............................................................................................................ 273
Figure 250 Call Waiting Example1 .......................................................................................................274
Figure 251 Call Waiting Example2 .......................................................................................................274
Figure 252 Call Transfer Settings .........................................................................................................275
Figure 253 Monitor > System Information ............................................................................................279
Figure 254 Monitor > Status Observation > SIP Peer ......................................................................... 282
Figure 255 Monitor > Status Observation > FXS Peer ........................................................................ 283
Figure 256 Monitor > Status Observation > BRI Peer ......................................................................... 284
Figure 257 Monitor > Status Observation > FXO Trunk ....... .......................................................... .... . 285
Figure 258 Monitor > Status Observation > SIP Trunk ................... ..................................................... 286
28
X2002 User’s Guide
Figure 259 Monitor > Status Observation > BRI Trunk .......................................................... ... ... ........287
Figure 260 Monitor > Status Observation > PRI Trunk .......................................................... ... ... ........288
Figure 261 Report > LOGS > System Log > View Log ........................................................................293
Figure 262 Report > LOGS > System Log > View Log: Show Filter ..................................................... 294
Figure 263 Report > LOGS > System Log > Log Setting ..................................................................... 295
Figure 264 Report > LOGS > System Log > Log Setting > Active Log Summary ................................296
Figure 265 Report > LOGS > System Log > Log Setting > Edit Internal Log ........................ ... ... ... .....297
Figure 266 Report > LOGS > System Log > Log Setting > Edit Remote Log .....................................299
Figure 267 Report > LOGS > CDR > Management .............................................................................302
Figure 268 Report > LOGS > CDR > Backup List ................................................................................304
Figure 269 Report > LOGS > CDR > CDR Query ................................................................................305
Figure 270 Report > LOGS > CDR > CDR Query > Report ................................................................. 307
Figure 271 Maintenance > Administrator Username/Password ............................... ... ... .... .................310
Figure 272 Maintenance > Administrator List .......................................................................................310
Figure 273 Maintenance > Administrator List > Add .............................................................................311
Figure 274 Maintenance > Administrator List > Edit .............................................................................312
Figure 275 Maintenance > Administration > Diagnostic > Information Collect .................... ................. 314
Figure 276 Maintenance > Administration > Diagnostic > Packet Capture ..........................................315
Figure 277 Maintenance > Administration > Inactivity Timer ................................................................317
Figure 278 Secure and Insecure Remote Management From the WAN ..............................................319
Figure 279 Remote Management: WWW ............................................................................................. 321
Figure 280 WWW: Add/Edit .................................................................................................................. 322
Figure 281 Remote Management: SSH .............................................................................................. 323
Figure 282 SSH: Add/Edit ....................................................................................................................324
Figure 283 Remote Management: FTP ................................................................................................324
Figure 284 FTP: Add/Edit ..................................................................................................................... 325
Figure 285 Remote Management: ICMP ............................ .................................................... ..............326
Figure 286 ICMP: Add/Edit ...................................................................................................................327
Figure 287 Remote Management: V200 .............................................................................................. 328
Figure 288 V200: Add/Edit ...................................................................................................................329
Figure 289 Security Alert Dialog Box (Internet Explorer) ......................................................................330
Figure 290 Example: Lock Denoting a Secure Connection ............................. ..................................... 330
Figure 291 How SSH Works ................................................................................................................. 331
Figure 292 SSH Example 1: Store Host Key ........................................................................................ 332
Figure 293 SSH Example 2: Test ........................................................................................................ 332
Figure 294 SSH Example 2: Log in ......................................................................................................333
Figure 295 Secure FTP: Firmware Upload Example ............................................................................ 333
Figure 296 Maintenance > Backup & Restore ......................................................................................337
Figure 297 Maintenance > Firmware Upgrade .....................................................................................338
Figure 298 Maintenance > License Control > Registration ................................................................. 342
Figure 299 Maintenance > License Control > Service ........... .... ... ... ... .... ... ... ... ... .................................. 343
Figure 300 Maintenance > License Control > License Status ..............................................................344
Figure 301 Web Portal Overview .......................................................................................................... 347
X2002 User’s Guide
29
Figure 302 Web Portal: Login ..............................................................................................................348
Figure 303 Peer Info. ............................................................................................................................349
Figure 304 Forward/Block ....................................................................................................................350
Figure 305 Forward/Block > DND White List ........................................................................................ 351
Figure 306 Forward/Block > Find Me List ............................................................................................. 352
Figure 307 Forward/Block > Black List ................................................................................................. 353
Figure 308 Voice Mail ...........................................................................................................................353
Figure 309 Web Phone ......................................................................................................................... 354
Figure 310 ISDN PRI Cable Pin Assignments ......................................................................................362
Figure 311 ISDN BRI Cable Pin Assignments ......................................................................................363
Figure 312 Personal IVR Flow .............................................................................................................. 366
Figure 313 IVR: PIN Menu ............. ... ... ... .... ... ............................................................. ... .....................366
Figure 314 IVR: Call Forward & Blacklist ............................................................................................ 367
Figure 315 IVR: Voicemail ...................................................................................................................368
Figure 316 Network Number and Host ID ............................................................................................ 370
Figure 317 Subnetting Example: Before Subnetting ....................................... ... .... ... ... ... .....................372
Figure 318 Subnetting Example: After Subnetting ....................................... ... ... .... ... ... ... .....................373
Figure 319 Conflicting Computer IP Addresses Example .................................................................... 377
Figure 320 Conflicting Computer IP Addresses Example .................................................................... 377
Figure 321 Conflicting Computer and Router IP Addresses Example .................................................. 378
30
X2002 User’s Guide
Loading...