Zyxel WSQ50, WSQ20, WSR30 User Manual
Default Login Details
User’s Guide
Multy U/X/Mini
AC WiFi System
Models: WSR30, WSQ50, WSQ20
Zyxel App Zyxel Multy
myZyxelCloud
Account
https://mycloud.zyxel.com
Version 2.2.1 Edition 2, 01/2019
Copyright © 2019 Zyxel Communications Corporation
IMPORTANT!
READ CAREFULLY BEFORE USE.
KEEP THIS GUIDE FOR FUTURE REFERENCE.
Screenshots and graphics in this book may differ slightly from your product due to differences in your
product firmware or your app version. Every effort has been made to ensure that the information in this
manual is accurate.
Related Documentation
•Quick Start Guide
The Quick Start Guide contains information on setting up your Multy Device using the Zyxel Multy app.
•More Information
Go to support.zyxel.com to find other information on the Multy Device
.
Multy WiFi System User’s Guide
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Table of Contents
Table of Contents
Table of Contents .................................................................................................................................3
Chapter 1
Get to Know Your Multy WiFi System .................................................................................................5
1.1 Overview .......................................................................................................................................... 5
1.2 How to Manage Your Multy Sites .................................................................................................... 7
1.3 Getting Started ................................................................................................................................. 7
Chapter 2
Hardware ..............................................................................................................................................8
2.1 Hardware Connections ................................................................................................................... 8
2.2 Hardware Installation ..................................................................................................................... 10
2.2.1 WSQ50/WSQ20 Installation ................................................................................................... 10
2.2.2 WSR30 Installation .................................................................................................................. 12
2.3 Reset Button .................................................................................................................................... 13
2.3.1 Use the Rest Button ............................................................................................................... 14
2.4 LED Light .......................................................................................................................................... 15
Chapter 3
Set up Your Multy WiFi System .........................................................................................................18
3.1 Introduction ..................................................................................................................................... 18
3.2 Use the Zyxel Multy App ................................................................................................................. 18
3.3 Add and Install Your First Multy Device ....................................................................................... 20
3.4 Test Your Mobile Phone Connection Speed .............................................................................. 26
3.5 Test Your Multy Device Connection Speed ................................................................................ 28
3.6 Measure Your WiFi Signal Strength ............................................................................................... 30
3.7 Enable or Disable Guest WiFi ........................................................................................................ 32
3.8 Share WiFi Name and Password with a QR Code ..................................................................... 34
3.9 Set a WiFi Schedule for Clients ..................................................................................................... 35
3.10 Pause Internet Access for an Individual Client ........................................................................ 39
3.11 Pause or Resume Internet Access for a Group ........................................................................ 41
3.12 Check your Multy Device’s Configuration Details ................................................................... 43
3.13 Use Custom DNS Server ............................................................................................................... 44
3.14 Turn on or off the Multy Device’s LED ........................................................................................ 46
3.15 Check Your Multy-to-Multy Signal Strength .............................................................................. 46
3.16 Restart Your Multy Device .......................................................................................................... 48
3.17 Remove a Multy Device ............................................................................................................. 48
3.18 View Legal and Regulatory Information ................................................................................... 49
3.19 Install a Second Multy Site .......................................................................................................... 51
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Table of Contents
3.20 Change the Name or Picture of a Multy Site ........................................................................... 53
3.21 Remove a Multy Site ................................................................................................................... 55
3.22 Enable or Add Port Forwarding Rules ........................................................................................ 57
3.23 Enable DMZ .................................................................................................................................. 60
3.24 Switch to NAT/Bridge Mode ....................................................................................................... 62
3.25 Turn Notifications on or off .......................................................................................................... 63
3.26 Enable or Disable Daisy Chain Network Topology .................................................................. 66
3.27 Report a Problem with the Zyxel Multy app ............................................................................. 68
3.28 Log in with a myZyxelCloud Account .......................................................................................69
3.29 Manage Your Multy WiFi System with Amazon Alexa ............................................................. 71
Appendix A Customer Support ....................................................................................................... 74
Appendix B Legal Information......................................................................................................... 80
Multy WiFi System User’s Guide
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CHAPTER 1
Get to Know Your Multy WiFi
System
1.1 Overview
Zyxel Multy WiFi System allows you to quickly set up and monitor your WiFi network using the Zyxel Multy
app. You can install two or more Multy Devices in a Multy WiFi System, also called a Multy Site, to extend
the range of your existing wired network without additional wiring.
Note: At the time of writing, a maximum of four Multy Devices (one primary Multy and up to
three extender Multys) can be used in a Multy Site.
Multy Devices can act either as a primary Multy or an extender Multy. As shown in the next figure, a
primary Multy (PM) is connected to a modem or router. An extender Multy (EM) connects wirelessly to
the primary Multy to expand its range. See Table 2 on page 7 to know which Multy devices can be used
as a primary Multy or extender Multy.
Users can manage their Multy Sites and Multy Devices using the Zyxel Multy app, as shown below.
Multy WiFi System User’s Guide
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Chapter 1 Get to Know Your Multy WiFi System
In the following example, the first Multy Device connects to the router to act as the primary Multy (PM),
while the other Multy Devices are extender Multys (E1 or E2) to expand wireless coverage. The extender
Multys help relay communications from wireless clients to the primary Multy and router.
Multy devices include the following:
• WSQ60 (Multy Plus)
• WSQ50 (Multy X)
• WSQ20 (Multy Mini)
• WSR30 (Multy U)
Multy U is designed for home use while Multy X and its extender, Multy Mini, are designed for small
businesses. Multy Plus is designed for medium-sized businesses. The differences between these devices
are summarized in the next table.
Table 1 Differences between Multy devices
FEATURE
Max. Bandwidth 3000 (Tri-Band) 3000 (Tri-Band) 1750 (Dual-Band) 2100 (Tri-Band)
Use as primary Multy YES YES NO YES
Daisy Chain Topology YES YES NO NO
USB Port YES YES YES NO
Number of LAN Port(s)3311
Number of internal antennas
5G 6634
2.4G 2232
BLE (Bluetooth Low
Energy)
E-label (see Section 3.18 on
page 49)
MULTY PLUS
(WSQ60)
1111
NO NO YES YES
MULTY X (WSQ50)
MULTY MINI
(WSQ20)
MULTY U (WSR30)
Multy WiFi System User’s Guide
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Chapter 1 Get to Know Your Multy WiFi System
A Tri-Band WiFi System emits one 2.4G wireless signal and two 5G wireless signals. Dual-Band WiFi Systems
emit one 2.4G signal and one 5G signal. “Max. Bandwidth” refers to the sum of the bandwidths of all
wireless signals (2.4G and 5G) emitted by the Multy Device.
The next table shows which Multy Device(s) you can use as extender Multys for a given primary Multy.
Table 2 Allowed Extender Multys for a Given Primary Multy
EXTENDER MULTY
PRIMARY
MULTY
Multy Plus
(WSQ60)
Multy X
(WSQ50)
Multy U
(WSR30)
MULTY PLUS
(WSQ60)
YESNONONO
NO YES YES NO
NO NO NO YES
MULTY X (WSQ50)
1.2 How to Manage Your Multy Sites
You can use the following way to manage your Multy WiFi System.
Zyxel Multy App
The Zyxel Multy app allows Multy Site setup and management from your mobile device. This User’s Guide
provides information about key uses of the Zyxel Multy app.
1.3 Getting Started
MULTY MINI
(WSQ20)
MULTY U (WSR30)
To set up a Multy Site, you need to:
1 Have a broadband modem or router that is connected to the Internet.
2 Get at least one Multy Device. If you have multiple Multy Devices, the first one you install should be
connected to the modem or router. Other Multy Devices can be placed in different rooms to extend
WiFi range by wirelessly connecting to the first Multy Device.
3 Install the Zyxel Multy app and turn on Bluetooth on your smartphone. Make sure your phone also has
Internet access.
4 Connect the first Multy Device (see Section 2.1 on page 8).
5 Use the Zyxel Multy app to set up the Multy Device and manage your Multy Site (see Chapter 3 on page
18).
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2.1 Hardware Connections
1 Use the included power cable to connect the Multy Device’s power port to a power outlet.
2 If you are installing the first Multy Device, connect the Internet port of the Multy Device to a broadband
modem or router that is connected to the Internet.
3 You may use Ethernet cables to connect other devices to your Multy Device.
4 The USB port on the WSQ20 device supports the Quick Charge function.
Figure 1 WSQ60/WSQ50 Rear Panel
CHAPTER 2
Hardware
Multy WiFi System User’s Guide
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Figure 2 WSQ20 Rear Panel
Figure 3 WSR30 Back Panel
Chapter 2 Hardware
Multy WiFi System User’s Guide
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Chapter 2 Hardware
Mounting Holes
2.2 Hardware Installation
This section describes how the hardware device can be installed.
2.2.1 WSQ50/WSQ20 Installation
If your Multy Device comes with mounting holes at the bottom, you can use mounting brackets to
attach it to a wall or ceiling. If not, you have to place it on a desk, table, shelf, etc.
Figure 4 WSQ50 Mounting Holes
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Chapter 2 Hardware
Figure 5 WSQ20 Mounting Holes
Follow these steps for WSQ60/WSQ50/WSQ20 wall/ceiling mounting:
1 Use the mounting base to mark four holes in the wall/ceiling. Drill the holes and insert the anchors.
Multy WiFi System User’s Guide
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Chapter 2 Hardware
2 Screw the mounting base into the wall/ceiling.
3 Line up the Multy’s base hole with the mounting base screw. Gently turn the Multy clockwise until it’s
secured to the mounting base.
2.2.2 WSR30 Installation
There are two ways to set up your WSR30 Multy Device:
• You can attach the leather strap to the hole at the top of your Multy Device to hang it to a wall or
ceiling, as shown in Figure 6 on page 13.
• You can also use the back port cover as a stand by attaching it to the bottom of the Multy Device
(shown blue in Figure 7 on page 13).
Multy WiFi System User’s Guide
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Figure 6 WSR30 Leather Strap
Chapter 2 Hardware
Figure 7 WSR30 Stand
2.3 Reset Button
If you need to return the Multy Device to its default settings, use the reset button on the rear panel.
Multy WiFi System User’s Guide
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Chapter 2 Hardware
Figure 8 WSQ60/WSQ50 Reset Button
Figure 9 WSQ20 Reset Button
Figure 10 WSR30 Reset Button
2.3.1 Use the Rest Button
Follow the steps below for a factory reset.
Multy WiFi System User’s Guide
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WSQ60/WSQ50/WSQ20:
1 Make sure the LED light on the top panel is not blinking white.
2 Press the reset button for at least five seconds or until the LED starts to blink red.
WSR30:
Press the reset button for at least five seconds or until the LED starts to blink amber.
2.4 LED Light
Look at the LED on the top (WSQ60/WSQ50/WSQ20) or front (WSR30) panel to determine the status of
the Multy Device.
Figure 11 WSQ50/WSQ60 LED
Chapter 2 Hardware
Multy WiFi System User’s Guide
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Figure 12 WSQ20 LED
Figure 13 WSR30 LED
Chapter 2 Hardware
The following are the LED descriptions for your Multy Device.
Table 3 WSQ60/WSQ50/WSQ20 LED Descriptions
COLOR STATUS DESCRIPTION
Off The Multy Device is not receiving power.
White Blinking The Multy Device is booting up, undergoing firmware upgrade, or being
configured.
On The Multy Device is on and connected to the Internet.
Blue Blinking Bluetooth is enabled on the Multy Device.
On The Multy Device in extender mode is connecting to the primary Multy.
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Chapter 2 Hardware
Table 3 WSQ60/WSQ50/WSQ20 LED Descriptions (continued)
COLOR STATUS DESCRIPTION
Red On The Multy Device in primary Multy mode failed to connect to the Internet, the
Multy Device in extender mode cannot connect to the primary
Multy,Bluetooth is not working on the Multy Device, or the Multy Device
encountered a system error.
Slow Blinking An error occurred during firmware update.
Fast Blinking The Multy Device is in the process of restoring to default.
Table 4 WSR30 LED Descriptions
COLOR STATUS DESCRIPTION
Off The Multy Device is not receiving power.
White Blinking The Multy Device is booting up.
On The Multy Device power is on.
Blue Blinking The Multy Device Bluetooth is being configured.
On The Multy Device Bluetooth is ready.
Pink/Blue Rotate The Multy Device is ready for use. Rotate here means the pink light will move around
the LED indicator while the blue light is stationary.
Amber Blinking The Multy Device is undergoing firmware upgrade.
Fast Blinking The Multy Device is being reset.
Red On The Multy Device in primary AP
Multy Device in extender mode cannot connect to the primary Multy.
Multy mode failed to connect to the Internet or the
Multy WiFi System User’s Guide
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Set up Your Multy WiFi
3.1 Introduction
The Zyxel Multy app helps you install Multy Devices and manage your Multy Sites directly with your
Android or iOS device.
Note: Your mobile device needs to have Internet access to configure the following settings.
Compatibility
• Android 5.0 or later
• iOS 9.0 or later.
CHAPTER 3
System
3.2 Use the Zyxel Multy App
You can log in and use the Zyxel Multy app with or without a myZyxelCloud account.
With a myZyxelCloud account, all your configurations will be stored in the myZyxelCloud server. You then
can log in and use the app on any mobile device to manage your Multy Sites once they have been set
up. Moreover, Multy Devices can work with Amazon Alexa after the myZyxelCloud account is linked to
Alexa (Section 3.29 on page 71).
1 Install the Zyxel Multy app from Google Play or the Apple App store. Tap the Multy icon to open it.
Figure 14 Zyxel Multy App Icon
2 The main menu will be displayed. Tap the login icon and see the next step to enter your
myZyxelCloud account information. To use the app without logging into the myZyxelCloud server, tap
Start Installation.
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Chapter 3 Set up Your Multy WiFi System
3 To log in with a myZxelCloud account, tap Login when the myZyxelCloud screen is displayed. Enter your
existing account information and tap SIGN IN, or tap Sign Up to create a new myZyxelCloud account.
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Chapter 3 Set up Your Multy WiFi System
3.3 Add and Install Your First Multy Device
You need to install at least one Multy Device before you can manage a Multy Site. See Section 1.3 on
page 7 to prepare for installation and Table 2 on page 7 to know which Multy Devices can be used as
primary and extender Multys.
1 Sign in to your myZyxelCloud account or tap Start Installation, as shown in Section 3.2 on page 18.
Choose the product model of your device and tap Start.
2 The Get Ready screen displays. Tap Start to install and add a Multy Device to your Multy Site. Follow the
next steps that appear on your screen. Unplug and then plug your modem as instructed in the app to
prevent errors.
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Chapter 3 Set up Your Multy WiFi System
3 Select the location where you want to place your Multy Device, then tap Next.
4 Enter your WiFi name and password, and then tap Create. Keeping 2.4G and 5G names the same
allows you to seamlessly steer between the two wireless networks.
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Chapter 3 Set up Your Multy WiFi System
5 After the first Multy Device is installed, you can tap Add Multy to install an extender Multy.
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Chapter 3 Set up Your Multy WiFi System
6 After adding another (extender) Multy Device, a test will be carried out to check the signal strength
between the primary and extender Multys. Move your device to a different location if prompted to,
then tap Move and Recheck.
7 When the WiFi setup is completed for all your Multy Devices, you can copy the password by pressing the
Copy icon ( ) and use it with the WiFi name to connect your mobile phone to the Multy Site.
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Chapter 3 Set up Your Multy WiFi System
8 A Multy Site is a collection of Multy Devices with exactly one Multy Device acting as the primary Multy
and the rest acting as extender Multys. After completing the setup, the Multy Site screen will be
displayed, allowing you to monitor your Multy Devices and Multy WiFi System. It shows whether the Multy
Devices in this Multy Site are on. It also shows the number of wireless clients currently connected to the
Multy Devices.
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Chapter 3 Set up Your Multy WiFi System
Note: If you can’t connect to your Multy Device during the installation process, you may see
the following screen. If your Bluetooth is disabled, enable it first and then tap Try Again.
If your Multy Device needs to be reset, tap Reset Multy and follow the instructions.
Multy WiFi System User’s Guide
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Chapter 3 Set up Your Multy WiFi System
Note: If your Multy Device is connected to a modem or router but is unable to access the
Internet during the installation process, you will see the following screen. Make sure your
mobile device is connected to your broadband router’s WiFi network and then tap
None of these, Retry. If applicable, configure PPPoE or Static IP settings provided by your
ISP.
3.4 Test Your Mobile Phone Connection Speed
You can run a speed test to check the Internet connection speed at which you send and receive data
from your mobile phone via the Multy Device.
1 Tap the Speed Test icon ( ) of the Multy Site.
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