ZYXEL WSM20-3 User guide

Default Login Details
User’s Guide
Multy U/Plus/X/Mini/M1
AC/AX WiFi System Models: WSR30, WSQ60, WSQ50, WSQ20, WSM20
myZyxelCloud Account
https://mycloud.zyxel.com
Version 2.4.0 Edition 2, 1/2022
Copyright © 2022 Zyxel and/or its affiliates. All Rights Reserved.
IMPORTANT! READ CAREFULLY BEFORE USE. KEEP THIS GUIDE FOR FUTURE REFERENCE.
Screenshots and graphics in this book may differ slightly from your product due to differences in your product firmware or your app version. Every effort has been made to ensure that the information in this manual is accurate.
Related Documentation
•Quick Start Guide The Quick Start Guide contains information on setting up your Multy Device using the Zyxel Multy app.
• Multy App HTML Help Go to https://www.zyxel.com/MultyAppHelp/ to find the Multy App HTML Guide online
•More Information Go to http://support.zyxel.com to find other information on the Multy Device.
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Table of Contents
Table of Contents
Table of Contents.................................................................................................................................3
Chapter 1
Get to Know Your Multy WiFi System .................................................................................................8
1.1 Overview ........................................................................................................................................... 8
1.2 Applications for the Multy Device ................................................................................................ 10
1.3 Operating Modes for the Multy Device .......................................................................................12
1.3.1 Standard (Router) Mode ...................................................................................................... 12
1.3.2 Bridge Mode .......................................................................................................................... 13
1.4 How to Manage Your Multy Sites .................................................................................................. 14
1.5 Getting Started ............................................................................................................................... 14
Chapter 2
Hardware............................................................................................................................................15
2.1 Hardware Connections ................................................................................................................. 15
2.2 Hardware Installation ..................................................................................................................... 17
2.2.1 Wall Mounting ....................................................................................................................... 17
2.2.2 Leather Strap Hanging ......................................................................................................... 23
2.2.3 Desk Placement .................................................................................................................... 23
2.3 WPS Button ...................................................................................................................................... 24
2.4 Reset Button .................................................................................................................................... 24
2.4.1 Reset the Multy Device Back to Factory Default Settings ................................................ 25
2.5 LED On/Off Switch .......................................................................................................................... 26
2.6 LED Light .......................................................................................................................................... 27
Chapter 3
Zyxel Multy App Tutorials .......................................... ............................................ .... ... .... .................30
3.1 Introduction ..................................................................................................................................... 30
3.2 Use the Zyxel Multy App ................................................................................................................. 30
3.3 Add and Install Your First Multy Device ........................................................................................ 34
3.4 Check Your Multy-to-Multy Signal Strength ................................................................................. 44
3.5 Remove a Multy Device ................................................................................................................ 46
3.6 Remove a Multy Site ...................................................................................................................... 47
3.7 Add a Multy Device to a New Site ............................................................................................... 49
3.8 Install a Second Multy Site ............................................................................................................. 51
3.9 Test Your Smartphone Connection Speed .................................................................................. 55
3.10 Test Your Multy Device Connection Speed ............................................................................... 58
3.11 Measure Your WiFi Signal Strength .............................................................................................. 61
3.12 Enable or Disable Guest WiFi ....................................................................................................... 63
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3.13 Share WiFi Name and Password with a QR Code .................................................................... 65
3.14 Set a WiFi Schedule for Clients .................................................................................................... 67
3.15 Pause Internet Access for an Individual Client ......................................................................... 73
3.16 Pause or Resume Internet Access for a Group ......................................................................... 76
3.17 Check your Multy Device’s Configuration Details .................................................................... 78
3.18 Use Custom DNS Server ................................................................................................................ 80
3.19 Restart Your Multy Device ........................................................................................................... 82
3.20 Change the Name or Picture of a Multy Site ............................................................................ 83
3.21 Create or Change Your Web Configurator Password ............................................................. 86
3.22 Enable or Add Port Forwarding Rules ......................................................................................... 88
3.23 Enable DMZ ................................................................................................................................... 92
3.24 Switch to NAT or Bridge Mode .................................................................................................... 94
3.25 Turn Notifications On or Off ......................................................................................................... 96
3.26 Enable or Disable Daisy Chain Network Topology ................................................................... 99
3.27 Report a Problem With the Zyxel Multy App ............................................................................ 101
3.28 Log Out of the myZyxelCloud Account ................................................................................... 103
3.29 View Legal and Regulatory Information .................................................................................. 104
3.30 Manage Your Multy WiFi System With Amazon Alexa ............................................................ 106
Chapter 4
Multy M1 Wizard...............................................................................................................................113
4.1 Overview ....................................................................................................................................... 113
4.2 Accessing the Wizard ................................................................................................................... 113
Chapter 5
Multy M1 Web Configurator............................................................................................................120
5.1 Overview ....................................................................................................................................... 120
5.2 Accessing the Web Configurator ............................................................................................... 120
5.3 Navigation Panel .......................................................................................................................... 122
5.3.1 Standard Mode Navigation Panel .................................................................................... 123
5.3.2 Bridge Mode Navigation Panel ......................................................................................... 125
Chapter 6
Multy M1 Modes...............................................................................................................................126
6.1 Overview ....................................................................................................................................... 126
6.2 Modes ............................................................................................................................................ 126
6.3 Standard Mode Overview ........................................................................................................... 127
6.4 What You Can Do ........................................................................................................................ 127
6.5 Standard Mode Status Screen .................................................................................................... 127
6.6 Bridge Mode Overview ................................................................................................................ 129
6.7 What You Can Do ........................................................................................................................ 129
6.8 Setting your Multy M1 to Bridge Mode .......................................................................................129
6.8.1 Accessing the Web Configurator in Bridge Mode .......................................................... 130
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6.9 Bridge Mode Status Screen ......................................................................................................... 131
Chapter 7
Multy M1 Web Configurator Tutorials .............................................................................................132
7.1 Overview ....................................................................................................................................... 132
7.2 Run a Speed Test .......................................................................................................................... 132
7.3 Configure the Multy Devices in a Mesh Network ..................................................................... 134
7.4 Configure Main WiFi Networks .................................................................................................... 136
7.5 Configure Guest WiFi Networks ................................................................................................... 138
7.6 Configure Parental Control Schedule ........................................................................................139
7.6.1 Create a Parental Control Profile ...................................................................................... 139
7.7 Configure a Firewall Rule ............................................................................................................. 142
7.7.1 Enable Respond to Ping and Firewall ............................................................................... 142
7.7.2 Enable Access Control ....................................................................................................... 143
7.8 Configure the Multy M1 as an OpenVPN Server ...................................................................... 145
7.9 Configure the Multy M1 as an OpenVPN Client ....................................................................... 147
7.10 Change the Web Configurator Local Password .................................................................... 149
7.11 Change the Operating Mode .................................................................................................. 150
7.12 Configure a Port Forwarding Rule ............................................................................................ 151
Chapter 8
Multy Plus Tutorials ...........................................................................................................................154
8.1 Introduction ................................................................................................................................... 154
8.2 Use the Web Configurator ........................................................................................................... 154
8.2.1 Login with Local Password ................................................................................................. 156
8.3 Add and Install Your First Multy Plus ............................................................................................ 159
8.4 Run a Speed Test .......................................................................................................................... 164
8.5 Configure the Multy Plus’s WiFi Networks ...................................................................................165
8.6 Enable or Disable a WiFi Network ............................................................................................... 168
8.7 Add Clients to a Profile ................................................................................................................ 170
8.8 Set a Profile’s WiFi Schedule ........................................................................................................ 172
8.9 Pause or Resume Internet Access on a Profile .......................................................................... 175
8.10 Turn on or off the Multy Plus’s LED (Light) ................................................................................. 177
8.11 Remove a Multy Plus .................................................................................................................. 179
8.12 Install a Second Multy Plus WiFi System .................................................................................... 180
8.13 Change Your Multy Plus Operating Mode .............................................................................. 181
8.14 Configure a Port Forwarding Rule ............................................................................................ 183
8.15 Enable or Disable Daisy Chain Network Topology ................................................................. 185
8.16 Local Login Password Change ................................................................................................. 188
Chapter 9
Troubleshooting................................................................................................................................191
9.1 Overview ....................................................................................................................................... 191
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9.2 Power, Hardware Connections, and LEDs ................................................................................. 191
9.3 Multy Device Access and Login ................................................................................................. 192
9.4 Internet Access ............................................................................................................................. 193
9.5 Resetting the Multy Device to Its Factory Defaults ................................................................... 194
9.6 WiFi Connections .......................................................................................................................... 194
9.7 OpenVPN Problems ...................................................................................................................... 195
9.8 USB File Sharing Problems ............................................................................................................ 196
Appendix A Customer Support ..................................................................................................... 197
Appendix B Legal Information....................................................................................................... 202
Index.................................................................................................................................................208
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PART I
The Multy Series
User’s Guide
7
CHAPTER 1
Get to Know Your Multy WiFi
System
1.1 Overview
Zyxel Multy WiFi System allows you to quickly set up and monitor your WiFi network using the Zyxel Multy app. You can install two or more Multy Devices in a Multy WiFi System, also called a Multy Site, to extend the range of your existing wired network without additional wiring.
Note: At the time of writing, a maximum of four Multy Devices (one primary Multy and up to
three extender Multys) can be used in a Multy Site.
Multy Devices can act either as a primary Multy or an extender Multy. As shown in the next figure, a primary Multy (PM) is connected to a modem or router. An extender Multy (EM) connects wirelessly to the primary Multy to expand its range. See Table 2 on page 10 to know which Multy devices can be used as a primary Multy or extender Multy.
Note: The primary Multy (PM) serves as the controller of a mesh network, while the extender
Multy (EM) serves as an extender.
You can manage your Multy Sites and Multy Devices using the Zyxel Multy app, as shown below.
In the following example, the first Multy Device connects to the router to act as the primary Multy (PM), while the other Multy Devices are extender Multys (E1 or E2) to expand wireless coverage. The extender
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Chapter 1 Get to Know Your Multy WiFi System
Multys help relay communications from wireless clients to the primary Multy and router.
Multy devices include the following:
• Multy Plus (WSQ60)
• Multy X (WSQ50)
• Multy Mini (WSQ20)
• Multy U (WSR30)
• Multy M1 (WSM20)
Table 1 Differences between Multy devices
FEATURE
Max. Bandwidth 3000 (Tri-Band) 3000 (Tri-
Use as primary Multy YES YES NO YES YES
Daisy Chain Topology YES YES NO NO NO
Bluetooth YES YES YES YES NO
USB Port YES YES YES (Quick
Quick Charge NO NO YES NO NO
LED On/Off Switch (Side Panel)
LED On/Off Switch (App) YES YES YES NO NO
WPS Button NO NO NO NO YES
Pairing Method Bluetooth Bluetooth Bluetooth Bluetooth WiFi
APP Management YES YES YES YES YES
GUI Management YES NO NO NO YES
Number of LAN Ports 3 3 1 1 4
MULTY PLUS (WSQ60)
NO NO NO NO YES
MULTY X (WSQ50)
Band)
MULTY MINI (WSQ20)
1750 (Dual-Band) 2100 (Tri-Band) 1800 (Dual
Charge 3.0)
MULTY U (WSR30)
NO NO
MULTY M1 (WSM20)
Band)
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Chapter 1 Get to Know Your Multy WiFi System
Table 1 Differences between Multy devices (continued)
FEATURE
Number of internal antennas
5G 6 6 3 4 2
2.4G 2 2 3 2 2
BLE (Bluetooth Low Energy)
E-label NO NO YES YES YES
Amazon Alexa YES YES YES YES YES
MULTY PLUS (WSQ60)
111 10
MULTY X (WSQ50)
MULTY MINI (WSQ20)
MULTY U (WSR30)
MULTY M1 (WSM20)
The Quick Charge function is a fast charging technology that allows you to charge your device through a USB port within a short period of time.
A Tri-Band WiFi System emits one 2.4G wireless signal and two 5G wireless signals. Dual-Band WiFi Systems emit one 2.4G signal and one 5G signal. “Max. Bandwidth” refers to the sum of the bandwidths of all wireless signals (2.4G and 5G) emitted by the Multy Device.
The next table shows which Multy Devices you can use as extender Multys for a given primary Multy.
Table 2 Allowed Extender Multys for a Given Primary Multy
EXTENDER MULTY
PRIMARY MULTY
Multy Plus (WSQ60)
Multy X (WSQ50)
Multy U (WSR30)
Multy M1 (WSM20)
MULTY PLUS
(WSQ60)
YES NO NO NO NO
NO YES YES NO NO
NO NO NO YES NO
NO NO NO NO YES
MULTY X
(WSQ50)
MULTY MINI
(WSQ20)
MULTY U (WSR30)
MULTY M1
(WSM20)
The following table shows the role of router and extender of the Multy Device in a mesh network.
Table 3 The Assigned Role in a Mesh Network
Router Name in the app
Extender Name in the app
MULTY PLUS
(WSQ60)
Primary Multy Primary Multy Primary Multy Primary Multy Multy Router
Extender Multy Extender Multy Extender Multy Extender Multy Satellite
MULTY X
(WSQ50)
MULTY MINI
(WSQ20)
MULTY U (WSR30)
MULTY M1
(WSM20)
1.2 Applications for the Multy Device
The Multy Device supports the following applications.
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Chapter 1 Get to Know Your Multy WiFi System
Guest WiFi
The Multy Device allows you to set up a guest WiFi network where users can access the Internet through Multy Device, but not to other networks connected to it.
OpenVPN Server/Client
OpenVPN is a VPN protocol which is open source and free of charge. It can be used to create a virtual private network or to connect local networks.
Figure 1 OpenVPN Server Network Scenario
The labels used in the graphic are explained below:
C- A client device connected to the OpenVPN server. Make sure to install OpenVPN client software on the client device first.
ZD- A Multy Device that serves as the OpenVPN server.
S- A switch that connects the Multy Device and the local network.
N- A local network behind the OpenVPN sever.
Figure 2 OpenVPN Client Network Scenario
The labels used in the graphic are explained below:
ZD- A Multy Device that serves as the OpenVPN client.
R- A router that serves as the OpenVPN server.
S- A switch that connects the OpenVPN server and the local network.
N- A local network behind the OpenVPN sever.
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Chapter 1 Get to Know Your Multy WiFi System
IPv6 and IPv6 Firewall
IPv6 (Internet Protocol version 6), is designed to enhance IP address size and features. The increase in IPv6 address size to 128 bits (from the 32-bit IPv4 address) allows up to 3.4 x 10 Device can use IPv4/IPv6 dual stack to connect to IPv4 and IPv6 networks, and support IPv6 rapid deployment (6RD).
Consequently, you can enable and create IPv6 firewall rules to filter IPv6 traffic.
Firewall protects your Multy Device and network from attacks by hackers on the Internet and control access to it. The firewall:
• allows traffic that originates from your LAN computers to go to all other networks.
• blocks traffic that originates on other networks from going to the LAN.
The following figure illustrates the firewall action. User A can initiate an IM (Instant Messaging) session from the LAN to the WAN (1). Return traffic for this session is also allowed (2). However other traffic initiated from the WAN is blocked (3 and 4).
Figure 3 Default Firewall Action
38
IP addresses. The Multy
1.3 Operating Modes for the Multy Device
The Multy Device is available in both Standard (router) mode and bridge mode.
1.3.1 Standard (Router) Mode
The Multy Device is set to standard (router) mode by default. The Multy Device is used to connect the local network to another network (for example, the Internet). In standard mode Multy Device has two IP addresses, a LAN IP address and a WAN IP address. It also has more routing features. In the example scenario below, Multy Device connects the local network to the Internet through a modem (M).
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Chapter 1 Get to Know Your Multy WiFi System
Figure 4 Standard Mode Example
Auto-IP Change
When the Multy Device (A) gets a WAN IP address or a DNS server IP address which is in the same subnet as the LAN IP address 192.168.123.1, Auto-IP Change allows the Multy Device to change its LAN IP address to 10.0.0.1 automatically. If the Multy Device’s original LAN IP address is 10.0.0.1 and the WAN IP address is in the same subnet, such as 10.0.0.3, the Multy Device switches to use 192.168.123.1 as its LAN IP address.
Figure 5 Auto-IP Change Example
Auto-IP Change only works under the following conditions:
• The Multy Device must be in standard (router) mode for Auto-IP Change to become active.
• The Multy Device is set to receive a dynamic WAN IP address.
1.3.2 Bridge Mode
Use your Multy Device as a bridge if you already have a router or gateway on your network. In this mode your Multy Device bridges a wired network (LAN) and WiFi in the same subnet. In bridge mode, Multy Device has one IP address and Multy Device interfaces are bridged together in the same network. In the example scenario below, Multy Device connects the local network to the Internet through a router (R).
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Chapter 1 Get to Know Your Multy WiFi System
Figure 6 Bridge Mode Example
1.4 How to Manage Your Multy Sites
You can use the following way to manage your Multy WiFi System.
• Web Configurator. This is recommended for everyday management of Multy Devices using a
(supported) web browser. Please refer to Table 1 on page 9 to for more information.
• Multy. This is the app you can use to manage Multy Devices on your smartphone. This User’s Guide
provides information about key uses of the Zyxel Multy app. To install the app, scan the QR code on the QSG.
1.5 Getting Started
To set up a Multy Site, you need to:
1 Have a broadband modem or router that is connected to the Internet.
2 Get at least one Multy Device. If you have multiple Multy Devices, the first one you install should be
connected to the modem or router. Other Multy Devices can be placed in different rooms to extend WiFi range by wirelessly connecting to the first Multy Device.
3 Install the Zyxel Multy app and turn on Bluetooth or WiFi on your smartphone to pair with your Multy
Device. Make sure your smartphone also has Internet access. Pairing method used by your model. See
Table 1 on page 9 for more information.
4 Set up your first Multy Device.
5 Use the Zyxel Multy app to set up the Multy Device and manage your Multy Site (see Chapter 3 on page
30).
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2.1 Hardware Connections
1 Use the included power cable to connect the Multy Device’s power port to a power outlet.
2 If you are installing the first Multy Device, connect the Internet port of the Multy Device to a broadband
modem or router that is connected to the Internet.
3 You may use Ethernet cables to connect other devices to your Multy Device.
Figure 7 WSQ60/WSQ50 Rear Panel
CHAPTER 2
Hardware
Figure 8 WSQ20 Rear Panel
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Figure 9 WSR30 Rear Panel
Chapter 2 Hardware
Multy WiFi System User’s Guide
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Figure 10 WSM20 Rear Panel
Chapter 2 Hardware
2.2 Hardware Installation
This section describes how the hardware device can be installed.
Table 4 Multy Device Hardware Installation
MULTY DEVICE MULTY PLUS (WSQ60)
MULTY X (WSQ50) MULTY MINI (WSQ20)
MULTY U (WSR30) MULTY M1 (WSM20)
2.2.1 Wall Mounting
Use the wall mounting method to install your Multy Device. See Table 4 on page 17 for more information.
2.2.1.1 WSM20 Wall Mounting
You can use the mounting base to attach the WSM20 to a wall.
WALL
MOUNTING
YES YES YES NO
YES YES YES NO
YES YES YES NO
NO NO YES YES
YES NO YES NO
CEILING
MOUNTING
DESK
PLACEMENT
LEATHER STRAP
HANGING
Follow these steps for the WSM20 wall mounting:
Multy WiFi System User’s Guide
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Chapter 2 Hardware
1 Use the mounting base to mark two holes on the wall. Drill two holes at the distance of 53.40 mm.
Figure 11 WSM20 Mounting Distance
2 Insert the anchors and then screw the mounting base into the wall using the screws of the required
specs as shown below. Figure 12 WSM20 M4 Screw/Anchor Spec
3 Slide the WSM20 down gently until it is secured to the mounting base.
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Figure 13 Slide the WSM20 Down
Chapter 2 Hardware
Figure 14 Secure the WSM20 to the Mounting Base
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2.2.1.2 WSM20 Removal
There are two hooks on the WSM20. Use a thin object to press the hooks down on the front and rear panel of the WSM20 to release the WSM20 from the mounting base.
Figure 15 The hook on the front panel
Chapter 2 Hardware
Figure 16 The hook on the back panel
2.2.1.3 WSQ60 / WSQ50 / WSQ20 Wall/Ceiling Mounting
If your Multy Device comes with mounting holes at the bottom, you can use mounting brackets to attach it to a wall or ceiling.
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Chapter 2 Hardware
Mounting Holes
Figure 17 WSQ50/WSQ60 Mounting Holes
Figure 18 WSQ20 Mounting Holes
Follow these steps for WSQ60 / WSQ50 / WSQ20 wall or ceiling mounting:
1 Use the mounting base to mark four holes in the wall or ceiling. Drill the holes and insert the anchors.
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Chapter 2 Hardware
2 Screw the mounting base into the wall or ceiling.
Figure 19 WSQ20/50/60 screw specifications
3 Line up the Multy’s base hole with the mounting base screw. Gently turn the Multy clockwise until it is
secured to the mounting base.
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2.2.2 Leather Strap Hanging
Use the leather strap hanging method to install your Multy Device. See Table 4 on page 17 for more information.
• You can attach the leather strap to the hole at the top of your Multy Device to hang it to a wall or ceiling, as shown in Figure 20 on page 23.
Figure 20 WSR30 Leather Strap
Chapter 2 Hardware
2.2.3 Desk Placement
You may place your Multy Device on a desk, table, shelf, and so on. See Table 4 on page 17 for more information.
• You can use the back port cover as a stand by attaching it to the bottom of the Multy Device (shown blue in Figure 21 on page 23).
Figure 21 WSR30 Stand
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2.3 WPS Button
You can use the WPS button to quickly set up a secure WiFi connection between the Multy Device and a WPS-compatible client device by adding one device at a time. See Table 1 on page 9 for more information.
To activate WPS:
1 Make sure the LED lights turns steady blue and not blinking.
2 Press the WPS button until the LED light blink pink and release it.
3 Press the WPS button on another WPS-enabled client device within range of the Multy Device within 120 seconds. The LED blinks pink while the Multy Device sets up a WPS connection with the other WiFi client device.
4 Once the connection is successfully made, the LED turns steady lake green
2.4 Reset Button
Chapter 2 Hardware
If you need to return the Multy Device to its default settings, use the reset button on the rear panel.
Figure 22 WSQ60/WSQ50 Reset Button
Figure 23 WSQ20 Reset Button
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Figure 24 WSR30 Reset Button
Figure 25 WSM20 Reset Button
Chapter 2 Hardware
2.4.1 Reset the Multy Device Back to Factory Default Settings
Follow the steps below for a factory reset.
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WSQ60 / WSQ50 / WSQ20:
1 Make sure the LED light on the top panel is not blinking white.
2 Press the reset button for at least 5 seconds or until the LED starts to blink red.
WSR30:
Press the reset button for at least 5 seconds or until the LED starts to blink amber.
WSM20:
Press the reset button for at least 5 seconds or until the LED starts to blink yellow.
2.5 LED On/Off Switch
WSM20:
Press the LED On/Off switch to turn on or off LED lights.
Chapter 2 Hardware
Figure 26 WSM20 LED On/Off Switch
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2.6 LED Light
Look at the LED behavior to determine the status of the Multy Device. See Table 5 on page 28, Table 6
on page 29, and Table 7 on page 29 for more information.
Figure 27 WSQ50 / WSQ60 LED
Chapter 2 Hardware
Figure 28 WSQ20 LED
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Figure 29 WSR30 LED
Figure 30 WSM20 LED
Chapter 2 Hardware
The following are the LED descriptions for your Multy Device.
Table 5 WSQ60 / WSQ50 / WSQ20 LED Descriptions
COLOR STATUS DESCRIPTION
Off The Multy Device is not receiving power.
White Blinking The Multy Device is booting up, undergoing firmware upgrade, or being
On The Multy Device is on and connected to the Internet.
Blue Blinking Bluetooth is enabled on the Multy Device.
On The Multy Device in extender mode is connecting to the primary Multy.
configured.
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Chapter 2 Hardware
Table 5 WSQ60 / WSQ50 / WSQ20 LED Descriptions (continued)
COLOR STATUS DESCRIPTION
Red On The Multy Device in primary Multy mode failed to connect to the Internet, the
Multy Device in extender mode cannot connect to the primary Multy, Bluetooth is not working on the Multy Device, or the Multy Device encountered a system error.
Slow Blinking An error occurred during firmware update.
Fast Blinking The Multy Device is in the process of restoring to default.
Table 6 WSR30 LED Descriptions
COLOR STATUS DESCRIPTION
Off The Multy Device is not receiving power.
White Blinking The Multy Device is booting up.
On The Multy Device power is on.
Blue Blinking The Multy Device Bluetooth is being configured.
On The Multy Device Bluetooth is ready.
Pink or Blue Rotate The Multy Device is ready for use. Rotate here means the pink light will move
around the LED indicator while the blue light is stationary.
Amber Blinking The Multy Device is undergoing firmware upgrade.
Fast Blinking The Multy Device is being reset.
Red On The Multy Device in primary Multy mode failed to connect to the Internet or
the Multy Device in extender mode cannot connect to the primary Multy.
Table 7 WSM20 LED Descriptions
COLOR STATUS DESCRIPTION
Lake Green On The Multy Device is receiving power and ready for use.
Blinking The Multy Device is booting up.
Off The Multy Device is not receiving power.
Green On The Multy Device is ready for use.
Blinking The Multy Device setup process is in progress. The Multy Device WAN/
Wireless Web Configuration setup process is in progress.
Yellow On The Multy Device is updating firmware.
Blinking The Multy Device is being reset.
Red On
Pink Blinking The Multy Device is setting up a WPS connection with another Multy
TheMulty Device in Multy Router mode failed to connect to the Internet.
OR
The Multy Device in extender mode cannot connect to the Multy Router.
Device.
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Zyxel Multy App Tutorials
3.1 Introduction
The Zyxel Multy app helps you install Multy Devices and manage your Multy Sites directly with your Android or iOS device.
Note: Your smartphone needs to have Internet access to configure the following settings.
Compatibility
• Android 8.0 or later
• iOS 12.0 or later
CHAPTER 3
3.2 Use the Zyxel Multy App
You can log in and use the Zyxel Multy app with or without a myZyxelCloud account.
With a myZyxelCloud account, all your configurations will be stored in the myZyxelCloud server. You then can log in and use the app on any smartphone to manage your Multy Sites once they have been set up. Moreover, Multy Devices can work with Amazon Alexa after the myZyxelCloud account is linked to Alexa (Section 3.30 on page 106).
1 Install the Zyxel Multy app from Google Play or the Apple App store. Tap the Multy icon to open it.
2 The Multy screen displays. Tap Log in to enter your credentials if you already have a myZyxelCloud
account. Tap Sign Up to create a new myZyxelCloud account.
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Chapter 3 Zyxel Multy App Tutorials
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Chapter 3 Zyxel Multy App Tutorials
3 The following screen displays. Enter your existing Google/Facebook/Apple account information and tap
SIGN IN to log in. Tap Sign Up if you want to create a myZyxelCloud account.
4 If you do not have a myZyxelCloud account or do not want to log in with a myZyxelCloud account, tap
Install Multy in the Multy screen.
Note: You must create a local password through the Multy app for the Web Configurator If
you do not sign in with myZyxelCloud. See Section 3.21 on page 86 for more information.
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Chapter 3 Zyxel Multy App Tutorials
5 The following myZyxelCloud screens display after you tap Install Multy. Tap Next to continue. Tap Not
Now to install your Multy Device directly and skip the sign in process.
If you decide to log in with a myZyxelCloud account, Tap Sign Up. You will be then redirected to the screen in step 3. See step 3 for more information.
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3.3 Add and Install Your First Multy Device
You need to install at least one Multy Device before you can manage a Multy Site. See Section 1.1 on
page 8 to prepare for installation and to know which Multy Devices can be used as primary and
extender Multys.
1 The Get Ready screen appears after you tap Not Now. Choose the product model of your device and
tap Start.
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2 Tap Start to install and add a Multy Device to your Multy Site. Follow the next steps that appear on your
screen. Unplug and then plug your modem as instructed in the app to prevent errors.
3 After unplugging and plugging your modem as instructed, check the LED light and then then tap It’s
Solid Lake Green or It’s Blinking Blue according to the Multy Device you use.
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4 Use your smartphone to scan the QR code to connect your smartphone to the WiFi network of the Multy
Device. Click Next on the Multy connected screen to continue.
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5 Select the location where you want to place your Multy Device, and then tap Next. The Multy Setup
Successfully! screen appears.
6 Click the edit( ) icon on the WiFi Settings screen and then enable Keep 2.4G & 5G name the same.
Click Save to save the changes. Keeping 2.4G and 5G names the same allows you to seamlessly steer between the two wireless networks.
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7 After the first Multy Device is installed, click No, I'm Done to finish the installation. Otherwise, tap Add
Multy to add a second Multy device.
Note: You can skip this step and add another Multy Device later. See Section 3.7 on page 49
for more information.
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8 The following Get Ready screen appears, after you click Add Multy. Click Start and then click the WPS
button on the extender to start pairing.
9 When the WiFi setup is completed for all your Multy Devices, you can copy the password by pressing the
Copy icon ( ) and use it with the WiFi name to connect your smartphone to the Multy Site.
Multy app detects you are using the default WiFi name and Password. Click Change now to change your WiFi name and password. Otherwise, click Maybe later to change your WiFi name and password later.
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10 A Multy Site is a collection of Multy Devices with exactly one Multy Device acting as the primary Multy
and the rest acting as extender Multys. After completing the setup, the Multy Site screen will be displayed, allowing you to monitor your Multy Devices and Multy WiFi System. It shows whether the Multy Devices in this Multy Site are on. It also shows the number of wireless clients currently connected to the Multy Devices.
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Note: If your Multy Device is connected to a modem or router but is unable to access the
Internet during the installation process, you will see the following screen. Make sure your smartphone is connected to your broadband router’s WiFi network and then tap None
of These, Retry. If applicable, configure PPPoE or Static IP settings provided by your ISP.
3.4 Check Your Multy-to-Multy Signal Strength
You can always check the signal strength between your extender and primary Multy to see if they need to be moved closer or farther apart.
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1 From the Multy Site screen, tap the extender Multy you want to check.
2 The Detail screen will be displayed. Tap Backhaul. The signal strength test will then be carried out. You
may move the extender and then tap Move and Recheck to recheck the signal strength.
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3.5 Remove a Multy Device
If a Multy Device is no longer in use, you can remove it from the Multy Site.
On the Multy Site screen, tap the Multy Device you want to remove. The Detail screen will be displayed. Tap Delete This Multy to remove the device.
Note: Before pressing the Reset button, click Delete The Multy on the Detail screen.
Note: If the primary Multy is removed on the Detail screen, the assigned roles of the mesh
network, including the extenders, will be reset to the default settings.
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3.6 Remove a Multy Site
All Multy Devices in the Multy Site will be reset after you delete the Multy Site.
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1 From the Multy Site screen, tap the Settings icon ( ) to open the Site Detail screen.
2 Tap Delete This Multy Site to remove the Multy WiFi System.
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3.7 Add a Multy Device to a New Site
1 To add a Multy Device to a new site, go to the Menu screen and then click Add Multy. The Add Multy
screen appears. Select Add Multy to a New Multy Site and then click Next to continue. The Get Ready screen appears. Please refer to Section 3.3 on page 34 for more information about adding a Multy device.
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2 To install a second Multy device to this site. Click Add Multy to My Home. Click Next. Follow the prompts
and finish the installation.
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3.8 Install a Second Multy Site
You can manage multiple Multy Sites using the Zyxel Multy app. In the figure below, the app manages two separate Multy Sites with one being installed at home and another in the office.
Figure 31 Multy Sites
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1 Tap the Menu icon in the upper-left to open the navigation panel. Tap Add Multy.
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2 Tap A New Multy Site and Next to set up another Multy WiFi System. Follow the instructions in Section 3.3
on page 34 to complete the setup.
3 To manage a different Multy Site, first tap Switch Site from the navigation panel.
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4 Select the Multy Site you want to manage and then tap Connect.
Note: The Switch Site option is available only when you have more than one Multy Site.
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3.9 Test Your Smartphone Connection Speed
You can run a speed test to check the Internet connection speed at which you send and receive data from your smartphone via the Multy Device.
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1 Tap the Speed Test icon ( ) of the Multy Site.
2 Tap Start to perform the test. The meter will show data rates for both upstream and downstream traffic.
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3 The following screens show the results. You can tap the Remove icon ( ) to delete all records.
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3.10 Test Your Multy Device Connection Speed
With the Zyxel Multy app, you can check the speed of the connection between your Multy Device and your broadband modem or router. You can also check the connection speed between two Multy Devices.
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1 Tap the Menu icon in the upper-left to open the navigation panel. Tap Diagnose.
2 Tap Speed Test and the Test or Test All button to perform a test. The results will show data rates for both
upstream and downstream traffic.
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3 Tap Test Again to show the Test buttons. To view the previous test results, tap the History icon ( ). You
can tap the Remove icon ( ) to delete all records.
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3.11 Measure Your WiFi Signal Strength
When you need to install a new Multy Device, you can perform a signal check to decide where to place it. To use your smartphone to measure your WiFi signal strength, wirelessly connect the smartphone to the Multy Site first. Generally, signal strength is better when you are closer to the WiFi source.
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1 Tap the Menu icon in the upper-left to open the navigation panel. Tap Diagnose.
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2 Tap WiFi Signal and then tap the Turn On button to perform a check. Tap Turn Off to stop the process. A
decent WiFi signal would not go below –70 dBm (–70 dBm to –100 dBm).
3.12 Enable or Disable Guest WiFi
After the Multy Site is set up, you can create a separate WiFi network for your guests. These guest WiFi settings will be applied to all Multy Devices in the same Multy Site.
Devices connected to the guest WiFi can access the Internet but they cannot access other devices connected to the Multy Site, as shown in the figure below.
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Figure 32 Guest WiFi
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1 Tap the WiFi Settings icon ( ) of the Multy Site.
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2 Tap the Edit icon ( ) of the Guest WiFi settings. Enable Guest WiFi and enter the guest WiFi Name (SSID)
and WiFi Password. Tap Save. Then tap Confirm.
3.13 Share WiFi Name and Password with a QR Code
You can use the app to create a QR code with your WiFi network name and password. By printing and placing the QR code somewhere accessible, you can let your friends or guests scan the QR code and join the WiFi network directly without revealing your actual WiFi password.
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1 Tap the WiFi Settings icon ( ) of the Multy Site.
2 Tap the Share icon ( ) of a WiFi network to create a QR code of the WiFi network name and password
which you can share with others. Take a screenshot of the QR code if you want to save and print it. Tap Done once you are finished.
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Note: The Share icon ( ) is available after you enable WiFi or Guest WiFi and set a WiFi name
and password for this WiFi network.
3.14 Set a WiFi Schedule for Clients
By creating a schedule profile, you can schedule the Multy Site to automatically disable the WiFi access of selected clients for preset periods of time.
Note: You can group clients by applying the same schedule profile to them. This allows you to
block or allow access or set a schedule for all client devices in the same group.
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1 Tap the Parental Control icon ( ) of the Multy Site.
2 Tap the Filter icon and select how you want to sort the devices in the list.
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3 Tap a client from the device list to view the client device information. Tap Join Profile and then select
Create New Profile to create a new profile or select a profile to apply a pre-configured schedule profile
to the client.
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4 If you want to create a new schedule, tap Create New Profile shown in the previous step. After you
create a profile, name the profile, and then tap Next. Tap the gray blocks to specify the time periods during which the client will be blocked from accessing the Internet. If you want to plan a schedule in 15­minute intervals, tap a time slot and hold for 2 or 3 seconds until a small window pops up. To select an entire row or column, tap the row or column label. Tap Done to save your settings.
5 The applied profile name will then display on the Parental Control > Devices screen.
Note: The Device Timer Block button is only available if the clients are not in any schedule
profile.
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6 The Parental Control > Profile > Profile Detail screen becomes available after a schedule profile is
created.
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3.15 Pause Internet Access for an Individual Client
You can set a timer to block a specific client from accessing the Internet without having to create a schedule. The timer is effective only once.
Note: You can only set a timer to block Internet access on the clients that do NOT belong to
any schedule group.
1 Tap the Parental Control icon ( ) of the Multy Site.
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2 Tap a client from the Devices list to view the client device information.
3 To block the selected client device, tap Block and specify a time period in hours and minutes. Tap Start
to start the timer and block the client immediately.
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3.16 Pause or Resume Internet Access for a Group
You may want to manually block a group of client devices from accessing the Internet immediately and resume it later.
Note: You should already have created a schedule profile and applied the profile to client
devices to group them.
1 Tap the Parental Control icon ( ) of the Multy Site. Tap Profile to view the schedule profiles previously
created in the Multy Site. On the Parental Control > Profile screen, tap a profile’s Quick Block button to block or resume network access at once.
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2 Otherwise, select a profile from the profile list and then tap the Quick Block button on the Profile Detail
screen to pause Internet access for that specific group.
3.17 Check your Multy Device’s Configuration Details
After configuring your Multy Device, you can view your Multy Device settings on the Detail screen.
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1 Tap a Multy Device on the Multy Site screen to open its Detail screen.
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2 The figure on the left appears if you tap on the Multy Device acting as the primary Multy. The figure on
the right appears if you tap on an extender Multy. You can configure the DNS IP address, the IPv6 address, and the Ethernet connection status on a primary Multy screen.
3.18 Use Custom DNS Server
A DNS server is a database that allows you to translates a domain name into an IP address to access the Internet. You can choose to specify a DNS server for your Multy Site.
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1 Tap the primary Multy on the Multy Site screen to open the Detail screen and then tap DNS IP.
2 Tap ISP DNS (Default) to use the default DNS server. Otherwise, tap Custom DNS and enter a primary,
secondary, and tertiary DNS server. Tap Done to apply the changes.
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3.19 Restart Your Multy Device
If you need to restart your Multy Device, you can do it remotely using the Detail screen.
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On the Multy Site screen, tap the Multy Device you want to restart. The Detail screen will be displayed. Tap Restart to restart this device.
3.20 Change the Name or Picture of a Multy Site
You can rename a Multy Site or change the background picture that is displayed on the Multy Site main screen by following these steps.
Note: To restore back to the default background picture of a Multy site, you need to remove
the current Multy site and then recreate a new site. Please refer to Section 3.6 on page
47 for more information.
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1 From the Multy Site screen, tap the Settings icon ( ) to open the Site Detail screen.
2 Tap the Edit icon ( ) of Site Name to give the Multy Site a new name.
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3 Tap the Camera icon ( ) to change the background picture of your Multy Site. Tap Choose a Picture
to choose an existing picture on your phone. Otherwise. tap Take a Picture to use your phone camera to take a picture for your Multy Site. Crop the picture to a proper size and select the check mark to save the changes. Your background picture is now replaced with the new one.
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3.21 Create or Change Your Web Configurator Password
This section allows you to create or change your web configurator password through the Multy app. SeeTable 1 on page 9 for more information about the Web Configurator.
1 From the Multy Site screen, tap the Web Configurator icon ( ). The Web Configurator screen displays.
Enter your new local password and re-enter it to confirm. The password should contain at least eight alphanumeric characters.
Note: Enter a new password of 8-32 alphanumeric characters. The following special
characters listed in the square brackets [\"’`<>^$&] and emojis are not allowed.
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2 Tap Create to save the changes. Tap the Visibility icon ( )to see your password.
Tap OK to close this screen.
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3 The Web Configurator screen displays after the set up is completed. Tap Change Local Password if you
want to change your local password. The Change Local Password screen displays. Enter your Current Local Password, and then enter your
New local password and Confirm local password to change your local password. Tap Change Local password to apply the changes.
3.22 Enable or Add Port Forwarding Rules
If you want to forward incoming packets to a specific IP address in the private network using ports, set a port forwarding rule. This makes the specified LAN client accessible from the Internet, as shown in the next figure.
Figure 33 Port Forwarding
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1 Tap the Menu icon in the upper-left to open the navigation panel, and then tap Settings.
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2 Tap Port Forwarding on the Settings screen to enable port forwarding.
3 Tap Port Forwarding Settings to create or update rules. On the Port Forwarding screen, tap Single Port
Setup or Port Range Setup to add a rule.
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4 Enter a service name and a port number or a range of ports to define the service to be forwarded.
Specify the transport layer protocol used for the service. Select a device on your local network that will receive the packets from the ports. Tap Add Rule once you are finished. A summary of the rules will be displayed. Tap Add if you want to create another rule.
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3.23 Enable DMZ
DMZ allows other devices over the Internet to access a DMZ host device within your local network. DMZ, which stands for "DeMilitarized Zone", is a network between the WAN and the LAN that is open to the WAN but still has firewall protection. Devices on the WAN can initiate connections to devices on the DMZ but not to those on the LAN. You could put servers such as mail servers, HTTP or HTTPS web servers and FTP servers on the DMZ to provide services to hosts on the WAN as well as hosts on the LAN. You first need to assign a DMZ host to use DMZ.
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1 Tap the Menu icon in the upper-left to open the navigation panel, and then tap Settings.
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2 Tap DMZ IP on the Settings screen to configure your DMZ host. Enter a device IP Address or tap Select
from Device List and choose a device connected to the Multy WiFi network. Make sure DMZ is enabled on the Settings screen to use this feature.
3.24 Switch to NAT or Bridge Mode
In NAT mode, the Multy Device routes traffic between a local network and another network such as the Internet. Choose NAT mode if you want the Multy Device to assign local IP addresses to devices connected to it (DHCP) and use routing features.
In Bridge mode, the Multy Device broadcasts traffic to the local network from the Internet. Choose Bridge mode if you have an existing router in your network and you do not want to reconfigure routing settings.
The following (routing) features are enabled in NAT mode:
• Parental Control
•UPnP
•Reserve IP
•Port Forwarding
•DMZ
•SIP
•Guest WLAN
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Note: These settings apply to the entire Multy Site. By default, your Multy Site is in NAT mode.
1 To change your network mode, tap the Menu icon in the upper-left to open the navigation panel, and
then tap Settings.
2 Tap NAT (Standard) Mode if you want to switch between NAT and Bridge mode. Tap OK to apply the
changes.
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3.25 Turn Notifications On or Off
You can decide whether or not to get updates when new WiFi clients connect to the system, when there are new speed test results, and when firmware updates are available. These updates will show as push notifications on your smartphone.
Note: You need to have a myZyxelCloud account to use this feature.
1 Tap the Menu icon in the upper-left to open the navigation panel, and then tap Settings.
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2 Tap Notifications on the Settings screen. Tap Speed Test Results or New Firmware to enable and allow
the app to send you notifications when there is a new speed test result or new firmware update.
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Note: After you turn on notifications for speed test results, you need to use the Alexa voice
command “Alexa, ask Zyxel Multy to test Internet speed” to run a speed test to receive the notification. See Section 3.30 on page 106 for more information about how to use the Alexa voice service. This speed test corresponds to Menu > Diagnose > Speed Test, checking the connection between the primary Multy and Internet (see Section 3.10 on
page 58).
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3 If you want to get notifications when there are new client devices connecting to your WiFi networks, tap
New Device Connected and enable notifications for the WiFi networks.
3.26 Enable or Disable Daisy Chain Network Topology
You can "daisy chain” multiple Multy Devices together to create expansive WiFi coverage for your home.
The daisy chain topology is illustrated in the figure below. Figure A shows the illustration of Daisy Chain Disabled. Figure B shows the illustration of Daisy Chain Enabled. When daisy chaining is enabled, each extender Multy (EM) can go through another extender Multy with a strong WiFi signal to connect to the primary Multy (PM).
When Multy Devices are daisy-chained, they do not all need to be placed near the primary Multy, which means you can extend your coverage.
Note: This feature is not available on all Multy Devices. The Daisy Chain and Network
Topology menus appear only when using a Multy Device that supports Daisy Chain. See
Table 1 on page 9 to see which devices support this feature.
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1 Tap the Menu icon in the upper-left to open the navigation panel, and then tap Settings.
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