ZyXEL Prestige 964 User Manual

Prestige 964

Cable Router

User's Guide

Ver 3.60.08

December, 2003

Prestige 964 Cable Router

Copyright iii

Copyright

Prestige 964 Cable Router

Copyright © 2003 by ZyXEL Communications Corporation.
The contents of this publication may not be reproduced in any part or as a whole, transcribed, stored in a retrieval system,

translated into any language, or transmitted in any form or by any means, electronic, mechanical, magnetic, optical,
chemical, photocopying, manual, or otherwise, without the prior written permission of ZyXEL Communications
Corporation.

Published by ZyXEL Communications Corporation. All rights reserved.

Disclaimer

ZyXEL does not assume any liability arising out of the application or use of any products, or software described herein.
Neither does it convey any license under its patent rights nor the patent rights of others. ZyXEL further reserves the right
to make changes in any products described herein without notice. This publication is subject to change without notice.

Trademarks

Trademarks mentioned in this publication are used for identification purposes only and may be properties of their
respective owners.

Prestige 964 Cable Router

iv FCC Statement

Federal Communications Commission (FCC)

Interference Statement

This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operations.
This equipment has been tested and found to comply with the limits for a CLASS B digital device pursuant to

Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications.

If this equipment does cause harmful interference to radio/television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

Notice 1

Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.

Notice 2

Shielded RS-232 cables are required to be used to ensure compliance with FCC Part 15, and it is the
responsibility of the user to provide and use shielded RS-232 cables.

Prestige 964 Cable Router

Canadian Users v

Information for Canadian Users

The Industry Canada label identifies certified equipment. This certification means that the equipment meets
certain telecommunications network protective, operation, and safety requirements. The Industry Canada does
not guarantee that the equipment will operate to a user's satisfaction.

Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the
local telecommunications company. The equipment must also be installed using an acceptable method of
connection. In some cases, the company's inside wiring associated with a single line individual service may be
extended by means of a certified connector assembly. The customer should be aware that the compliance with
the above conditions may not prevent degradation of service in some situations.

Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by
the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give
the telecommunications company cause to request the user to disconnect the equipment.

For their own protection, users should ensure that the electrical ground connections of the power utility,
telephone lines, and internal metallic water pipe system, if present, are connected together. This precaution may
be particularly important in rural areas.

Caution

Users should not attempt to make such connections themselves, but should contact the appropriate electrical
inspection authority, or electrician, as appropriate.

Note

This digital apparatus does not exceed the class A limits for radio noise emissions from digital apparatus set out
in the radio interference regulations of Industry Canada.

Prestige 964 Cable Router

vi Warranty

ZyXEL Limited Warranty

ZyXEL warrants to the original end user (purchaser) that this product is free from any defects in materials or
workmanship for a period of up to two years from the date of purchase. During the warranty period, and upon
proof of purchase, should the product have indications of failure due to faulty workmanship and/or materials,
ZyXEL will, at its discretion, repair or replace the defective products or components without charge for either
parts or labor, and to whatever extent it shall deem necessary to restore the product or components to proper
operating condition. Any replacement will consist of a new or re-manufactured functionally equivalent product of
equal value, and will be solely at the discretion of ZyXEL. This warranty shall not apply if the product is modified,
misused, tampered with, damaged by an act of God, or subjected to abnormal working conditions.

Note

Repair or replacement, as provided under this warranty, is the exclusive remedy of the purchaser. This warranty
is in lieu of all other warranties, express or implied, including any implied warranty of merchantability or fitness
for a particular use or purpose. ZyXEL shall in no event be held liable for indirect or consequential damages of
any kind of character to the purchaser.

To obtain the services of this warranty, contact ZyXEL's Service Center; refer to the separate Warranty Card for
your Return Material Authorization number (RMA). Products must be returned Postage Prepaid. It is
recommended that the unit be insured when shipped. Any returned products without proof of purchase or those
with an out-dated warranty will be repaired or replaced (at the discretion of ZyXEL) and the customer will be
billed for parts and labor. All repaired or replaced products will be shipped by ZyXEL to the corresponding return
address, Postage Paid (USA and territories only). If the customer desires some other return destination beyond
the U.S. borders, the customer shall bear the cost of the return shipment. This warranty gives you specific legal
rights, and you may also have other rights that vary from state to state.

Prestige 964 Cable Router

Customer Support vii

Customer Support

When you contact your customer support representative please have the following information ready:

n Prestige Model and serial number.
n Warranty Information.
n Date you received your Prestige.
n Brief description of the problem and the steps you took to solve it.

Method

LOCATION

Worldwide

North America

Denmark

Norway [e-mail]

Sweden [e-mail]

Shanghai [e-mail]

Germany

e-mail – Support/Sales Telephone/Fax Web Site/FTP Site Regular Mail

[e-mail]
[e-mail].
com

[e-mail] [phone] ftp.europe.zyxel.com
[e-mail]

m.tw

[e-mail] [phone]

[e-mail] [phone] ftp.zyxel.com
[e-mail] [phone] www.zyxel.dk

[e-mail] [phone] ftp.zyxel.dk
[e-mail] [phone] www.zyxel.com.my Malaysia

[e-mail] [phone]

[e-mail]

[e-mail]

[e-mail]

[e-mail] [phone]

[e-mail] [phone] ftp.europe.zyxel.com

[phone] www.zyxel.com

[phone]
[phone]

800-255-4101

[phone]

[phone]
[phone]
[phone]

[phone]
[phone]

0180-5213247
Tech Support
hotline
0180-5099935
RMA/Repair hotline

www.europe.zyxel.co
m

www.zygate.com.tw

ftp.zygate.com.tw

www.zyxel.com

www.zyxel.no ZyXEL Communications A/S

www.zyxel.se ZyXEL Communications A/S

ZyXEL(Shanghai)office

www.zyxel.de

ZyXEL Communications
Corp., 6 Innovation Road II,
Science-Based Industrial Park,
HsinChu, Taiwan.

ZyGATE Communications,
Inc., 2F, No.48, Lung-Chin
Road, Lung-Tan, Taoyuan,
Taiwan.
ZyXEL Communications, Inc.,
1650 Miraloma Avenue,
Placentia, CA 92870, U.S.A.

ZyXEL Communications A/S,
Columbusvej 5, 2860 Soeborg,
Denmark.

Lot B2-06, PJ Industrial Park,
Section 13, Jalan Kemajuan,
46200 Petaling Jaya Selangor
Darul Ehasn, Malaysia

Nils Hansens vei 13. N-0667
Oslo, Norway

Anders Carlssons Gata 7417 55
Goteborg Sweden

23/F,B Majesty Building
No.138 Pudong Avenue
Pudong Area, Shanghai, China
ZyXEL Deutschland GmbH.,
Adenauerstr. 20/A4
D-52146 Wuerselen,
Germany.

Prestige 964 Cable Router

viii Table of Contents

Table of Contents

Copyright.......................................................................................................................................iii

Federal Communications Commission (FCC) Interference Statement......................................iv

Information for Canadian Users...................................................................................................v

ZyXEL Limited Warranty.............................................................................................................. vi

Customer Support......................................................................................................................vii

Table of Contents........................................................................................................................viii

List of Figures............................................................................................................................... x

List of Tables................................................................................................................................ xi

Preface .........................................................................................................................................xii

Chapter 1 Getting to Know Your Prestige.................................................................................1-1

1.1 Overview of the Prestige ..................................................................1-1

1.2 5-Port Switch & USB interface .........................................................1-1

1.3 Operation Mode ...............................................................................1-1

1.3.1 Bridge Mode..............................................................................1-2

1.3.2 IP Sharing Mode .......................................................................1-2

1.3.3 Static IP Mode...........................................................................1-2

1.4 Key Features of the Prestige 964.....................................................1-3

1.5 Product Specifications......................................................................1-4

Chapter 2 Hardware Installation and Initial Setup....................................................................2-1

2.1 Front Panel LEDs and Back Panel Ports .........................................2-1

2.2 Additional Installation Requirements................................................2-3

2.2.1 Setting up Your Windows 95/98/Me Computer..........................2-3

2.2.2 Setting up Your Windows NT/2000/XP Computer.....................2-4

2.2.3 Setting up Your Macintosh Computer........................................2-4

2.3 Factory Default Settings...................................................................2-5

2.4 Initializing the Cable Sharing Gateway.............................................2-5

2.5 Network Configuration of Your Computer.........................................2-6

2.6 Router Configuration........................................................................2-6

2.7 Power On Your Prestige...................................................................2-6

Chapter 3 Web Based Management..........................................................................................3-1

3.1 Introduction ......................................................................................3-1

3.2 Basic Page.......................................................................................3-3

Prestige 964 Cable Router

Table of Contents ix

3.3 Advanced Page................................................................................3-4

3.3.1 Web Management – Advanced: Options...................................3-5

3.3.2 Web Management – Advanced: IP Filtering..............................3-5

3.3.3 Web Management – Advanced: MAC Filtering .........................3-7

3.3.4 Web Management – Advanced: Port Filtering...........................3-8

3.3.5 Web Management – Advanced: Forwarding.............................3-9

3.3.6 Web Management – Advanced: Port Triggers.........................3-10

Chapter 4 Troubleshooting........................................................................................................4-1

4.1 Problems with Cable Connection .....................................................4-1

4.2 Problems with Internet Access.........................................................4-1

Appendix A Hardware Specifications..........................................................................................A

Appendix B Important Safety Instructions..................................................................................C

Glossary of Terms.........................................................................................................................E

Index..............................................................................................................................................O

Prestige 964 Cable Router

x List of Figures/Tables

List of Figures

Figure 1-1 Prestige 964 Operation Mode..................................................................................1-2

Figure 2-1 Prestige 964 front panel........................................................................................... 2-1

Figure 2-2 Prestige Rear Panel and Connections.....................................................................2-2

Figure 3-1 Web Management - User Login Page ...................................................................... 3-1

Figure 3-2 Web Management - Status....................................................................................... 3-2

Figure 3-3 Web Management - Basic ........................................................................................3-3

Figure 3-4 Web Management – Advanced: Options................................................................. 3-4

Figure 3-5 Web Management – Advanced: IP Filtering ............................................................ 3-6

Figure 3-6 Web Management – Advanced: MAC Filtering........................................................3-7

Figure 3-7 Web Management – Advanced: Port Filtering.........................................................3-8

Figure 3-8 Web Management – Advanced: Forwarding ........................................................... 3-9

Figure 3-9 Web Management – Advanced: Port Triggers ......................................................3-10

Prestige 964 Cable Router

List of Figures/Tables xi

List of Tables

Table 1-1 DOCSIS Specifications.............................................................................................. 1-4

Table 1-2 EuroDOCSIS Specifications......................................................................................1-4

Table 1-3 General Specifications..............................................................................................1-5

Table 2-1 Prestige 964 LED Functions......................................................................................2-1

Table 2-2 Prestige factory default.............................................................................................2-5

Table 3-1 Web Management – Advanced: Options...................................................................3-5

Table 4-1 Troubleshooting Cable Connection.......................................................................... 4-1

Table 4-2 Troubleshooting Internet Access..............................................................................4-1

Prestige 964 Cable Router

xii Preface

Preface

About Your Cable Router

Congratulations on your purchase of the Prestige 964 Cable Router.
The Prestige is a broadband cable access modem integrated with IP routing functionality, USB interface,

5-port auto crossover 10/100M auto-negotiating switch and network management features. It is designed for:

n Home offices and small businesses with cable access service via Ethernet port as Internet access media.
n Multiple office/department connections.
n E-commerce/EDI applications.
n Your Prestige is easy to install and to configure.

The feature rich command sets allow you to access and configure your Prestige over a telnet connection.

About This User's Guide

This manual is designed to guide you through the telnet configuration of your Prestige for its various
applications.

Regardless of your particular application, it is important that you follow the steps outlined in Chapter 2 to
connect your Prestige to your LAN. You can then refer to the appropriate chapters of the manual, depending
on your applications.

Related Documentation

Ø Support Disk

More detailed information about the Prestige and examples of its use can be found in our included disk
(as well as on the www.zygate.com.tw web site). This disk contains information on configuring your
Prestige for Internet Access, a General FAQ, an Advanced FAQ, Applications Notes, Troubleshooting,
Commands Sets Reference as well as bundled software.

Ø Read Me First

Our Read Me First is designed to help you get your Prestige up and running right away. It contains a
detailed easy to follow connection diagram, Prestige default settings, handy checklists, information on
setting up your PC, and information on configuring your Prestige for Internet access.

Ø Packing List Card

Finally, you should have a Packing List Card, which lists all items that should have come with your
Prestige.

Ø ZyGATE Web and FTP Server Sites

You can access release notes for firmware upgrades and other information at ZyGATE web and FTP
server sites. Refer to the Customer Support page in this User’s Guide for more information.

Prestige 964 Cable Router

Preface xiii

Syntax Conventions

n For brevity’s sake, we will use “e.g.” as a shorthand for “for instance” and “i.e.” for “that is” or “in other

words” throughout this manual.

n The Prestige 964 may be referred to as the Prestige or the P964 in this user’s guide.

Prestige 964 Cable Router

Getting to Know Your Prestige 1-1

Chapter 1

Getting to Know Your Prestige

This chapter provides functional overviews, key features, applications and product specifications of

your Prestige

1.1 Overview of the Prestige

The Prestige is a high bandwidth Internet access Cable Modem with integrated router device that connects
your home/office LAN to the Internet using the hybrid fiber coaxial (HFC) cable; the same cable that brings
television into a cable television (CATV) subscriber’s home. Through 5 Ethernet and 1 USB ports of the
Prestige, up to 6 computers can be directly connected to the HFC cable network for high-speed access to the
Internet without an external Ethernet hub. It is ideal for cable users with more than one computer and is an
excellent alternative to the more expensive leased lines.

Prestige 964 provide 2 models for supporting both the Multimedia Cable Network System (MCNS) Data Over
Cable Service Interface Specification (DOCSIS) and EuroDOCSIS specifications in 1.0/1.1/2.0 version.
MCNS is a consortium of cable television companies whose goal is to create standards for interoperable
data-over-cable systems.

The Prestige operates with one external 9V DC-input power supply.

1.2 5-Port Switch & USB interface

Prestige 964 has integrated 5-port Ethernet switch and one USB 1.1 interfaces concurrently. The 5-port switch
provides auto crossover MDI/MDI-x function and is 10/100M bps Ethernet auto-negotiating. The physical
user interfaces of P964 provides you with the capability of connecting up to 6 stations without the need of
external Ethernet hub/switch. If you have more than 6 computers, to choose a hub/switch can easily expand
the number of LAN users.

1.3 Operation Mode

According to DOCSIS/EuroDOCSIS specification, a cable modem is basically a bridge device. It can be
configured to serve specific CPEs by provisioning their MAC addresses. Only traffic to/from these CPEs will
be forwarded. The others will be filtered. It can also be configured to serve specific numbers of CPEs.
However, these services are provided by your cable operator. They have to setup one account for each CPE.

For most Internet users, they have only one access account. If they have two computers' at home and want to
share this account for two or more users, they have to add another Internet sharing device, like a router.
The Prestige 964 is equivalent to a cable modem plus a router. This is very suitable for SOHO and SME for
Internet sharing.

P964 Cable Router has three major operation modes as shown in Figure 1-1.

Prestige 964 Cable Router

1-2 Getting to Know Your Prestige

Bridge

IP Sharing

Static IP
Dynamic WAN

Static IP with

Static IP with

Static IP w/ NAT

Mode

Mode

Mode

Basic Static IP

Public DHCP

IP

NAT Only

and Private

Figure 1-1 Prestige 964 Operation Mode

1.3.1 Bridge Mode

In Bridge mode, P964 operates just like a normal cable modem. All operation is compliant to
DOCSIS/EuroDOCSIS specifications.

1.3.2 IP Sharing Mode

In IP Sharing mode, the P964 operates as a NAT router. It requires one public IP address from MSO’s DHCP
pool and provides private IP address space for LAN users. The public IP can be static assigned or dynamically
assigned through DHCP.

1.3.3 Static IP Mode

In Static IP mode, P964 provide a routed subnet on its Ethernet interface. A public IP subnet can be assigned
at the Ethernet interface such that the end user can have a static assigned subnet. At the same time, the LAN
users can also use private IP addresses to get on Internet.