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Published by ZyXEL Communications Corporation. All rights reserved.
Disclaimer
ZyXEL does not assume any liability arising out of the application or use of any products, or
software described herein. Neither does it convey any license under its patent rights nor the
patent rights of others. ZyXEL further reserves the right to make changes in any products
described herein without notice. This publication is subject to change without notice.
Trademarks
ZyNOS (ZyXEL Network Operating System) is a registered trademark of ZyXEL
Communications, Inc. Other trademarks mentioned in this publication are used for
identification purposes only and may be properties of their respective owners.
Copyright3
Prestige 2000W User’s Guide
Federal Communications
Commission (FCC) Interference
Statement
This device complies with Part 15 of FCC rules. Operation is subject to the following two
conditions:
• This device may not cause harmful interference.
• This device must accept any interference received, including interference that may cause
undesired operations.
This equipment has been tested and found to comply with the limits for a Class B digital
device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy, and if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
If this equipment does cause harmful interference to radio/television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Notice 1
Changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
Certifications
Go to www.zyxel.com
1 Select your product from the drop-down list box on the ZyXEL home page to go to that
product's page.
2 Select the certification you wish to view from this page.
For your safety, be sure to read and follow all warning notices and instructions.
• Do NOT open the device or unit. Opening or removing covers can expose you to
dangerous high voltage points or other risks. ONLY qualified service personnel can
service the device. Please contact your vendor for further information.
• Use ONLY the dedicated power supply for your device. Connect the power cord or
power adaptor to the right supply voltage (110V AC in North America or 230V AC in
Europe).
• Do NOT use the device if the power supply is damaged as it might cause electrocution.
• If the power supply is damaged, remove it from the power outlet.
• Do NOT attempt to repair the power supply. Contact your local vendor to order a new
power supply.
• Place cables carefully so that no one will step on them or stumble over them. Do NOT
allow anything to rest on the power cord and do NOT locate the product where anyone
can walk on the power cord.
• Do NOT install nor use your device during a thunderstorm. There may be a remote risk of
electric shock from lightning.
• Do NOT expose your device to dampness, dust or corrosive liquids.
• Do NOT use this product near water, for example, in a wet basement or near a swimming
pool.
• Do NOT obstruct the device ventilation slots, as insufficient airflow may harm your
device.
• Do NOT store things on the device.
• Connect ONLY suitable accessories to the device.
Safety Warnings5
Prestige 2000W User’s Guide
ZyXEL Limited Warranty
ZyXEL warrants to the original end user (purchaser) that this product is free from any defects
in materials or workmanship for a period of up to two years from the date of purchase. During
the warranty period, and upon proof of purchase, should the product have indications of failure
due to faulty workmanship and/or materials, ZyXEL will, at its discretion, repair or replace the
defective products or components without charge for either parts or labor, and to whatever
extent it shall deem necessary to restore the product or components to proper operating
condition. Any replacement will consist of a new or re-manufactured functionally equivalent
product of equal value, and will be solely at the discretion of ZyXEL. This warranty shall not
apply if the product is modified, misused, tampered with, damaged by an act of God, or
subjected to abnormal working conditions.
Note
Repair or replacement, as provided under this warranty, is the exclusive remedy of the
purchaser. This warranty is in lieu of all other warranties, express or implied, including any
implied warranty of merchantability or fitness for a particular use or purpose. ZyXEL shall in
no event be held liable for indirect or consequential damages of any kind of character to the
purchaser.
To obtain the services of this warranty, contact ZyXEL's Service Center for your Return
Material Authorization number (RMA). Products must be returned Postage Prepaid. It is
recommended that the unit be insured when shipped. Any returned products without proof of
purchase or those with an out-dated warranty will be repaired or replaced (at the discretion of
ZyXEL) and the customer will be billed for parts and labor. All repaired or replaced products
will be shipped by ZyXEL to the corresponding return address, Postage Paid. This warranty
gives you specific legal rights, and you may also have other rights that vary from country to
country.
6ZyXEL Limited Warranty
Prestige 2000W User’s Guide
Customer Support
Please have the following information ready when you contact customer support.
• Product model and serial number.
• Warranty Information.
• Date that you received your device.
• Brief description of the problem and the steps you took to solve it.
METHOD
LOCATION
WORLDWIDE
NORTH
AMERICA
GERMANY
FRANCE
SPAIN
DENMARK
NORWAY
SWEDEN
FINLAND
a. “+” is the (prefix) number you enter to make an international telephone call.
SUPPORT E-MAILTELEPHONE
SALES E-MAILFAXFTP SITE
support@zyxel.com.tw +886-3-578-3942www.zyxel.com
sales@zyxel.com.tw+886-3-578-2439ftp.zyxel.com
support@zyxel.com+1-800-255-4101
+1-714-632-0882
sales@zyxel.com+1-714-632-0858ftp.us.zyxel.com
support@zyxel.de+49-2405-6909-0www.zyxel.deZyXEL Deutschland GmbH.
sales@zyxel.de+49-2405-6909-99
info@zyxel.fr
support@zyxel.es+34 902 195 420www.zyxel.esZy X E L C o m mu n i c a t i o ns
sales@zyxel.es
support@zyxel.dk
sales@zyxel.dk
support@zyxel.no
sales@zyxel.no
support@zyxel.se
sales@zyxel.se
support@zyxel.fi+358-9-4780-8411www.zyxel.fiZ yXEL Comm un i cations O y
sales@zyxel.fi+358-9-4780 8448
+33 (0)4 72 52 97 97www.zyxel.fr Z yX E L F r an c e
+33 (0)4 72 52 19 20
+34 913 005 345
+45 39 55 07 00www.zyxel.dkZ y X E L C o m m u n i c a t i o n s A / S
+45 39 55 07 07
+47 22 80 61 80www.zyxel.noZ y X E L C o m m u n i c a t i o n s A / S
Table 39 Class C Subnet Planning ........................................................................ 110
Table 40 Class B Subnet Planning ........................................................................ 111
18List of Tables
Prestige 2000W User’s Guide
Preface
About Your Prestige
Congratulations on your purchase of the Prestige 2000W VoIP Wi-Fi Phone.
About This User's Manual
This manual is designed to provide background information on some of the Prestige’s features.
Note: You may use the keypad and the LCD screen menus or the web configurator to
configure your Prestige.
Related Documentation
• Supporting Disk
Refer to the included CD for support documents.
• Quick Start Guide
The Quick Start Guide is designed to help you get up and running right away. They
contain connection information and instructions on getting started.
• ZyXEL Glossary and Web Site
Please refer to www.zyxel.com
support documentation.
for an online glossary of networking terms and additional
Syntax Conventions
“Enter” means for you to type one or more characters and press the carriage return. “Select”
or “Choose” means for you to use one of the predefined choices.
The choices of a menu item are in Bold Arial font.
A single keystroke is in Arial font and enclosed in square brackets, for instance, [ENTER]
means the Enter, or carriage return, key; [ESC] means the escape key and [SPACE BAR]
means the space bar. [UP] and [DOWN] are the up and down arrow keys.
Mouse action sequences are denoted using a comma. For example, “click the Apple icon,
Control Panels and then Modem” means first click the Apple icon, then point your mouse
pointer to Control Panels and then click Modem.
For brevity’s sake, we will use “e.g.” as a shorthand for “for instance” and “i.e.” for “that is”
or “in other words” throughout this manual.
Preface19
Prestige 2000W User’s Guide
User Guide Feedback
Help us help you. E-mail all User Guide-related comments, questions or suggestions for
improvement to techwriters@zyxel.com.tw or send regular mail to The Technical Writing
Team, ZyXEL Communications Corp., 6 Innovation Road II, Science-Based Industrial Park,
Hsinchu, 300, Taiwan. Thank you.
Graphics Icons Key
PrestigeComputerNotebook Computer
ServerSwitchRouter
TelephoneTrunking GatewayWireless Signal
20Preface
Prestige 2000W User’s Guide
CHAPTER1
Getting To Know Your Prestige
This chapter describes the key features and applications of your Prestige.
The Prestige 2000W is a wireless telephone that operates over the Internet. It gives users the
benefits of Internet telephony, for example cheaper calls, without the physical restrictions of a
fixed Internet connection (it provides mobility).
Sending compressed voice signals over the Internet is called Voice over IP or VoIP. The
Prestige is a Session Initiated Protocol (SIP) - based wireless VoIP telephone. SIP is an
internationally recognized standard for implementing VoIP.
The Prestige allows you to make and receive VoIP calls as long you are within range of an
IEEE802.11b enabled wireless network.
The Prestige is easy to use and configure via the LCD display and keypad. You can even
manage your settings over the Internet using the Prestige's web configurator.
1.1 Features
Dynamic Jitter Buffer
The Prestige has a built-in adaptive, buffer that helps to smooth out the variations in delay
(jitter) for voice traffic. This helps ensure good voice quality for your conversations.
QoS (Quality of Service)
Quality of Service (QoS) mechanisms help to provide better service on a per-flow basis. The
Prestige supports Type of Service (ToS) and Differentiated Services (DiffServ). This allows
the Prestige to tag voice frames so they can be prioritized over the network.
Comfort Noise Generation
Background noise is generated for a more natural and continuous telephone connection.
Auto-provisioning
Auto-provisioning automatically updates your Prestige’s configurable settings via a HTTP
server.
Chapter 1 Getting To Know Your Prestige21
Prestige 2000W User’s Guide
Software Upgrades
Use the Web Configurator to upload updated software to your Prestige.
STUN
Simple Traversal of User Datagram Protocol (UDP) through Network Address Translators
(STUN) allows SIP to pass through NAT routers.
Outbound Proxy
Some VoIP service providers use a SIP outbound server to handle voice calls. This allows the
Prestige to work from behind any type of NAT router and eliminates the need for STUN or a
SIP ALG (Application Layer Gateway).
Voice Coding
The Prestige can use the following voice codecs (coder/decoders).
•G.711
•G.729
Voice Activity Detection/Silence Suppression
Voice Activity Detection (VAD) reduces the bandwidth that a call uses by not transmitting
“silent packets” when you are not speaking. This also helps increase the battery lifetime.
Comfort Noise Generation
When the Prestige uses VAD, it generates and sends comfort (background) noise when you are
not speaking.
PPPoE
PPPoE (Point-to-Point Protocol over Ethernet) facilitates the interaction of a host with an
Internet modem to achieve access to high-speed data networks via a familiar "dial-up
networking" user interface.
Firmware Upgrades
Use the web configurator to upload updated firmware to your Prestige.
1.2 Applications
Here are some examples of how you can use your Prestige.
22Chapter 1 Getting To Know Your Prestige
Prestige 2000W User’s Guide
1.2.1 Place a Call via “SIP Proxy Server” (SIP Call Server)
When you have a (IEEE 802.11b) wireless connection to the Internet, you can use the Prestige
to make and receive VoIP telephone calls through an Internet Telephony Service Provider’s
(ITSP) call server.
You don’t need to know if the recipient’s connection type is an IP, cellular or landline based
service. Your Prestige can call any landline or mobile telephone that a traditional PSTN
telephone can connect to as well the IP telephone network. Calls received from IP telephones
works exactly as you would expect from the traditional telephone service.
Figure 1 SIP Proxy Server Application
The Prestige registers with a SIP proxy server in the following circumstances:
• Your connection uses an IP Telephony Service.
• Your connection is based in a corporate VoIP environment.
1.2.2 Direct IP to IP Calling
Use the Prestige to make a call direct to the recipients IP address without using a SIP proxy
server.
Chapter 1 Getting To Know Your Prestige23
Prestige 2000W User’s Guide
Figure 2 IP to IP Calling
1.2.3 Ad-Hoc (Wireless Intercom)
Ad-hoc mode does not require an AP or a wired network. Two or more wireless clients
communicate directly with each other.
• There is no intermediate SIP proxy server
• Use the phone book to directly call to the recipient’s IP address.
• The wireless mode is set to “Ad-hoc”, with the same SSID and channel
Figure 3 Ad-Hoc Mode
24Chapter 1 Getting To Know Your Prestige
Using the LCD Screen Menus
This section introduces the Prestige’s LCD screen menu system.
Note: See the web configurator section of this guide for background information on
the Prestige’s features.
2.1 LCD Main Screen
The Prestige initializes after you turn it on.
Figure 4 Initialization
Prestige 2000W User’s Guide
CHAPTER2
Initializing….>>Please Wait!<<
The main screen displays after initialization. Hold down the # key for two seconds if the
keypad is locked.
Figure 5 LCD Main Screen
12:00
ZyXEL
Not registered
Menu Names
Table 1 LCD Main Screen
LABELDESCRIPTION
This icon shows the strength of the wireless LAN signal.
12:00The time displays in the top center.
This icon shows the battery’s current charge.
Chapter 2 Using the LCD Screen Menus25
Prestige 2000W User’s Guide
Table 1 LCD Main Screen
LABELDESCRIPTION
Not registered/
Registered
MenuThis is the function of the Left key. Press the Left key from the main screen to
NamesThis is the function of the Right key. Press the Right key from the main screen
This the Prestige’s current connection status. Not registered displays before
the menu settings are properly configured and the Prestige connects to the SIP
proxy server.
Registered displays after the menu settings are properly configured and the
Prestige connects to the SIP proxy server (the settings may have already been
configured for you).
open the menus.
to open the phonebook.
2.2 Keypad and Front Panel
The following figure and table describe the Prestige’s keypad and front panel.
26Chapter 2 Using the LCD Screen Menus
Figure 6 Front Panel
Prestige 2000W User’s Guide
Table 2 Front Panel
NAMEDESCRIPTION
Left keyUse the Left key to select on-screen menu options.
Right keyUse the Right key to return to the previous menu. You can also use this key as a
shortcut to the Prestige’s built-in phone book.
Arrow keysUse the arrow keys to navigate between menus and move the cursor. Use the left
arrow key to clear text in an editable field.
Off/OnUse the Off/On key to reject or cancel calls. Press and hold it for approximately 2
seconds to turn the Prestige on or off.
CallUse the Call key to make and receive calls.
1~#Use the numerical keypad to enter numbers and characters.
Chapter 2 Using the LCD Screen Menus27
Prestige 2000W User’s Guide
2.3 Navigating the LCD Screen Menus
Press the Left button to enter the menus.
After you enter the menus, use the Up or Down arrow keys to scroll through the menu items.
Figure 7 LCD Screen Menu Navigation
1. Information
2. Call History
3. Phonebook
Select Back
•Press the Left key to access the selected menu item.
•Press the Right key to return to the previous screen.
Note: The Prestige restarts when you return to the main screen after configuring the
wireless LAN, network or SIP settings.
2.3.1 Text Input
Figure 8 Text Input
WEP key 1
**********
Ok Aa1@ Clear
• When you need to enter text or numbers in a screen, use the Off key to clear the default
text or backspace.
• Use the up and down arrows to select the type of characters (capital letters, lower-case
letters, numbers or symbols).
28Chapter 2 Using the LCD Screen Menus
Wireless LAN Setup Menus
First you need to associate your Prestige with a Wireless LAN Access Point (AP). This
provides your Prestige with the basic services for communication.
When you turn the Prestige on, it searches for available wireless LAN Access Points (APs). It
selects the AP with the best signal and restarts and attempts to connect to it.
Use the following sections if you want to enter a WEP key or manually specify other wireless
settings.
3.1 Site Survey
Prestige 2000W User’s Guide
CHAPTER3
Do the following to browse the APs available in your area and select one.
1 Select Wireless in the first menu screen (use the up or down
arrow to highlight it and then press the Left key).
2 Select Site Survey.
3 The Prestige checks for and displays a list of available APs.
4 An AP’s SSID is followed by a number describing its relative
signal strength. The higher the number, the better the signal.
Select an AP to use.
7. Wireless
8. Restart
1. Information
Select Back
1. Site Survey
2. SSID
3. Network Mode
Select Back
AP1 99
AP2 90
AP3 85
Select Back
Chapter 3 Wireless LAN Setup Menus29
Prestige 2000W User’s Guide
3.2 Channel
A radio frequency used by a wireless device is called a channel. The Prestige determines
which channel to use when you do the site survey and select the AP. Do the following to
display the channel that the Prestige is using.
3.3 Rate
Do the following to set the transfer rate of the Prestige’s wireless connection to the AP.
1 Select Wireless in the first menu screen (use the up or down
arrow to highlight it and then press the Left key).
2 Select Channel.
3 The Prestige displays the channel that it is currently using.
7. Wireless
8. Restart
1. Information
Select Back
4. Channel
5. Rate
6 WEP Select
Select Back
Channel
6
OK Back
1 Select Wireless in the first menu screen (use the up or down
arrow to highlight it and then press the Left key).
2 Select Rate.
3 Select Auto to have the Prestige automatically use the highest
rate that the wireless connection to the AP will support.
Select another rate to have the Prestige connect to the AP at
only that rate.
7. Wireless
8. Restart
1. Information
Select Back
5. Rate
6. WEP Select
7. Profiles
Select Back
[1] Auto
[2] 1M
[3] 2M
Select Back
30Chapter 3 Wireless LAN Setup Menus
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