ZTE Sprint WeGo User Manual

Get

Started

All you need to know to get going.

Welcome!

Thanks for choosing Sprint. This booklet introduces you to the
basics of getting started with Sprint and your Sprint WeGo. This
phone with simple one button technology helps you easily stay
in touch with your child on the go.

ReadyNow – For more help in getting up and running with your
new phone, take advantage of exclusive Ready Now resources
at sprint.com/readynow. You can even schedule a one-on-one
appointment at a Sprint Store near you.

For ongoing support and resources, visit sprint.com/support.
There, you’ll ind guides, tutorials, and more to help you get the
most out of your phone.

Note: Available applications and services are subject to change at any time.

In The Box

Standard Lithium
Ion (Li-Ion) Battery

Phone

Dock Charger

Accessory/Tool Bag

Get Started Guide
(this guide)

Important

Information Booklet

USB
Cable

AC Charger

Wireless

Recycling

Envelope

Your Sprint WeGo

Tether for

Panic Alarm

Speakers

Charger/
USB Jack

Power
Pin Hole

Dock
Contact

Earpiece

Screen

OK
Button

Up/Down
Button

Back
Button

Dock
Contact

Using This Guide

This Get Started guide is designed to help you set up and use your
new Sprint WeGo. It’s divided into four sections to help you nd the
information you need quickly and easily.

Get Ready − page 6 − Find out what

you need to do before you use your
phone the rst time, including inserting
a battery and activating Sprint service
on your phone.

Set Up the Sprint WeGo Portal − page 9 −

Before you can use the phone, you must
register an account on the Sprint WeGo
portal. Here you can manage all of your
phone’s settings, contacts, and more.

5

Use Your Phone − page 14 − Take

advantage of your phone’s features
such as calling, texting, setting up
schedules, and more.

Tools & Resources − page 17 − Find

useful tips for your phone and discover
resources and other helpful Sprint
information. For additional information
including the full User Guide, videos,
tutorials, and community forums, visit
sprint.com/support.

Using This Guide

Get Your Phone Ready

Install the Battery

1. Insert your ingernail into the slot at the top

of the battery compartment and lift the
cover up gently.

2. Insert the battery, contacts end irst, and

gently press the battery into place.

3. Replace the battery compartment cover,

making sure all the tabs are secure and
there are no gaps around the cover.

4. Open the plug of the battery compartment

cover and then place the screw in.

5. Tighten the screw by using the screwdriver

and close the plug of the battery
compartment.

6

Charge the Battery

1. Plug the USB cable into the AC charger.

2. Pull out the plug on the left side on the

phone and plug in the USB cable.

3. Plug the AC charger into an

electrical outlet.

Get Your Phone Ready

Turn the Phone On

► Use the tool provided to press and hold the

red pin hole on the left side of the phone
near the Charger/USB Jack.

Turn the Screen On and O

• To quickly turn the display screen on, press
the Back Button on the front of the phone.

• You cannot turn the screen o without

turning the phone o. The screen will
eventually turn o automatically.

Turn the Phone O

► Use the tool provided to press and hold the

red button on the left side of the phone
near the Charger/USB Jack. Enter your
access code and press the OK Button.

Get Ready

visit sprint.com/wego to access device information, web portal instructions and more

7

Get Your Phone Ready

Activate Your Phone

If you purchased your phone

at a Sprint Store, it is probably

activated.

If you received your phone in the

mail, and it is a new Sprint account
or a new phone number, your phone

is designed to activate automatically.
When you turn the phone on for the
irst time, you should see a PRL

Update screen and a Firmware
Update screen. Follow the onscreen

instructions to continue.

8

If you received your phone in the

mail and it is going to be activated
on an existing number, go to

sprint.com/activate and follow
the instructions.

STOP! In order to use your phone,

you have another step after
activation. You must complete
your registration on the Sprint
WeGo portal. See next page for
registration instructions.

If your phone is still not activated, visit
sprint.com/support for assistance. If you
do not have access to the Internet, call
Sprint Customer Service at 1-888-211-4727
from another phone.

Set Up the Sprint WeGo Portal

This is a unique phone with many security
features. It is very important that you set up
an account in the portal as you will not be
able to use the phone otherwise.

Register a New Account

Your WeGo phone must be powered on
before you can register.

1. Navigate to www.sprint.com/sprintwego

and click Sign up now!

Note: You can also download the Sprint

WeGo mobile app from Google Play™ on an
Android or the App Store on an iPhone. The
app can only be used by the parent phone
or invited users.

2. Enter your WeGo Phone Number and

Account Primary Phone Number (your Sprint
mobile phone number) and click Connect.

Important: Your primary Sprint mobile phone
and WeGo phone must be on the same account.

visit sprint.com/wego to access device information, web portal instructions and more

• Once you enter the information you will be
prompted to create a login and password.

3. You will be taken through a setup process.

Follow instructions to sign the End-User
License Agreement and enter your
personal information.

4. Set the Administrative Control Access

Code for your WeGo phone.

Note: This is dierent than the password
to the portal. The Administrative Control
Access Code allows changes to be made
directly on the WeGo phone. The device
access code is defaulted to 9999.

5. Add contacts to the contact list and

click Next.

Note: Only callers allowed by you will be

able to contact the WeGo phone.

6. Initial setup is complete. Click Home to

continue or Advanced Settings for more
coniguration options.

Sprint WeGo Portal

9

Set Up the Sprint WeGo Portal

Edit Personal Account Information

1. Click Settings tab > Edit proile.

2. You can choose to update the Name,

Sprint Cell Phone, Primary Email, and
Time Zone.

Change the Password

1. Click Settings tab > Change Password.

2. Follow the instructions to change

the password.

Notiication Preferences

1. Click Settings tab > Change Notiications.

2. A list of all events is displayed.

3. Select the preferred notiication method

for the listed events.

4. Click Update Notiications to save

the information.

10

Invite Another User to Access
Your Account

Additional users can help manage
notiications and can pinpoint a
child’s location.

1. Click Settings tab > Invite User.

2. Enter the new user’s First Name, Last

Name, Role, and Primary Email.

3. Click OK to save the information.

Set Up the Sprint WeGo Portal: Contacts

The WeGo can only call/text and receive
calls/texts from contacts that are
preregistered in the Sprint WeGo portal.

Add a New Entry to Contacts

1. Click the Settings tab on the portal.

2. Click the Settings box > Contacts >

Add Contact.

3. Enter/select the Contact Name, Contact

Phone Number, Receive Call, Send Call,
Receive Text, and Send Text.

4. Click OK to save the information.

Edit a Contact

1. Click the Settings tab on the portal.

2. Click the Settings box > Contacts and click

the contact information you want to edit.

visit sprint.com/wego to access device information, web portal instructions and more

3. Choose to edit the Contact Name, Contact

Phone Number, Receive Call, Send Call,
Receive Text, and Send Text.

4. Click OK to save the information.

Delete a Contact

1. Click the Settings tab on the portal.

2. Click the Settings box > Contacts and

click the red “x” by the contact you want
to delete.

3. Click OK to save the information.

Note: Changes may take a few minutes to

take eect.

Sprint WeGo Portal

11

Set Up the Sprint WeGo Portal: Schedules

Add a New Speed Detection Schedule

1. Click the Settings tab on the portal.

2. Click the Settings box > Speed Detection

Schedule > Add Schedule.

3. Enter the Day(s), Detection Speed

and Times.

4. Click OK to save the information.

Add a New Wake Alarm Schedule

1. Click the Settings tab on the portal.

2. Click the Settings box > Wake Alarm

Schedule.

3. Enter the Day(s) and Times.

4. Click OK to save the information.

12

Add a New School Hour Silence Schedule

1. Click the Settings tab on the portal.

2. Click the Settings box > School Hour

Silence Schedule.

3. Enter the Day(s) and Times.

4. Click OK to save the information.

Note: These alerts can also be set from your

WeGo phone through the Admin Controls. To
access, use the access code 9999 which you
can change later through the Additional
Settings menu.

Set Up the Sprint WeGo Portal: GPS Location Services

Create a Zone

1. Click the Zones tab on the portal.

2. Click Add new zone.

3. Enter the Zone Name, Street, City, State

and Zip Code.

4. A map displays the location of the address

and will prompt you to proceed.

5. Adjust zone size and position and click

Finish when you are done.

Note: If your child exits the zone you create,

you will receive a text message.

Note: You can also use the GPS location
services from the Sprint WeGo mobile app.

visit sprint.com/wego to access device information, web portal instructions and more

Follow Location

Choose to receive updates every two
minutes with your child’s location on
the map.

1. Click the Location tab on the portal.

2. Click Follow on the bottom of the screen.

Note: No changes to those limits can be made.

Scheduled Finds

You can set schedules for when you want
to be notiied of your child’s location.

1. Click Scheduled Finds and choose to

create a new schedule or update an
existing one.

2. Select the day(s) and drag the cursor

over the correct time.

Sprint WeGo Portal

13

Use Your Phone: Calls

When following these instructions (and the
text messaging instructions on the next
page), please make sure your phone is
awake by pressing the OK Button.

Call a Preset Number

1. Press the Down Button to enter the

main menu.

2. Select Call and press the OK Button.

3. Select a contact and press the OK Button

to place the call.

4. To end the call press the OK Button.

Call From Missed Calls

1. Press the Down Button to enter the

main menu.

2. Select Missed Calls and then press

the OK Button.

14

3. Select a contact and press the OK Button

to place the call.

Answer an Incoming Call

► Press the OK Button to answer the call.

Reject an Incoming Call

1. Press the Down Button to show the menu.

2. Scroll to Ignore to reject the call.

Call 911

1. Press the OK Button two times quickly.

2. The phone will ask if you want to call 911.

Scroll down to select Yes and press the
OK Button to place the 911 call.

Text Messaging

Read a Text Message

1. Press the Down Button to enter the

main menu.

2. Select Messages > Received Message and

press the OK Button.

3. Select a message you want to read and

press the OK Button to open and read it.

Reply to a Text Message

1. Press the Down Button to enter the

main menu.

2. Select Messages > Received Message and

press the OK Button.

3. Select a message you want to reply to and

press the OK Button.

4. Press the OK Button again to show the

Template screen.

visit sprint.com/wego to access device information, web portal instructions and more

5. Select a preset message and press the

OK Button and press again to send

the message.

Send a Text Message

1. Press the Down Button to enter the

main menu.

2. Select Messages > Create Message and

press the OK Button.

3. Select the contact to whom you want to

send the message.

4. Select a preset message and press the

OK Button.

5. Press the OK Button to send the message.

Use Your Phone

15

Panic Alarm

Panic Alarm

There is a tether pull string on the top of
the phone. When it’s pulled, an extremely
loud alarm emits, and a text message is sent
to you with your child’s location. You can
call the Sprint WeGo back and force the
microphone and speaker on so you
can talk to your child.

Once the tether pull string has been
pulled and the panic alarm sounded,

push the silver pin back into the top of
the phone to silence the alarm.

16

Tether for

Panic Alarm

Silver Pin

Tools & Resources: Manage Your Account

Online: sprint.com

• Make a payment, see your bills, enroll in

online billing.

• Check minute usage and account balance.

• See or modify the details of your Sprint

service plan.

• Get detailed instructions and download
content.

visit sprint.com/wego to access device information, web portal instructions and more

From Any Other Phone

• Sprint Customer Service:
Dial 1-888-211-4727

• Business Customer Service:
Dial 1-888-788-4727

Tools & Resources

17

Resources

Resources For Your Phone

• This Get Started Guide to get you up

and running.

• Ready Now – Visit sprint.com/readynow for
additional help to get started on your new
phone. You’ll ind more information on
basic setup, activation, maximizing your
phone’s performance, and personalization.
Plus, you can even schedule a personalized
one-on-one Ready Now appointment at a
Sprint Store near you.

• Online Support – For ongoing help over the
life of your phone, visit sprint.com/support
to ind videos, tutorials, troubleshooting
tips, and the complete User Guide for your
Sprint WeGo.

18

• Community – Visit community.sprint.com
to join the discussion about all things
Sprint. Here people help each other make
the most of their wireless services with tips,
forums, blogs, and the latest news.

Sustainability

At Sprint, environmental responsibility is
more than talk. We’re continuously working
to reduce our carbon footprint and
decrease our use of natural resources.

So where is my user guide?

We took the full printed user guide out of
the box and put it, along with expanded
support resources, online for you. Less
paper, more and better information. Just
visit sprint.com/support from any computer
to access your complete user guide and
the rest of our support materials.

What else has Sprint been doing?

Plenty. To ind out just what we’ve been up to,
visit sprint.com/green for more information.

This guide is printed with soy inks and
contains 75% post consumer paper.

visit sprint.com/wego to access device information, web portal instructions and more

Feedback

We are interested in your initial
impressions of this new Sprint phone.

Within two weeks of your purchase, please go
to http://labs.sprint.com/sprintphonesurvey to
complete a brief survey. Your feedback will
help us provide the wireless features and
services you want most.

Thank you for choosing Sprint.

Tools & Resources

19

The services described in this guide may require a subscription to a service plan and/or may incur
additional charges. Not all services will work on all phones. Sprint coverage is not available in all markets.
See sprint.com/coverage for more details.

Important Privacy Message. This phone is capable of determining its/your geographical location.
For the location services you select, a phone must be turned on and set to allow collection of location
information in order to function.

©2014 Sprint. Sprint, the Sprint logo, and the Sprint WeGo logo are trademarks of Sprint.