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ZTE USB Modem
User Manual
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Copyright © 2010 by ZTE Corporation
All rights reserved.
No part of this publication may be excerpted,
reproduced, translated or utilized in any form or by
any means, electronic or mechanical, including
photocopying and microfilm, without the prior written
permission of ZTE Corporation.
The manual is published by ZTE Corporation. We
reserve the right to make modifications on print errors
or update specifications without prior notice.
Edition 2nd edition, May 2010
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Contents
1 Modem Introduction....................................................5
1.1 Introduction....................................................... 5
1.2 Warning and Notice ........................................ 5
1.3 Applicability Scope......................................... 6
1.4 System requirements..................................... 7
1.5 Functions ........................................................... 7
2 Installation.....................................................................8
2.1 Installation in Windows................................. 8
2.1.1 Software Installation ...............................................8
2.1.2 Run the Application Software.................................9
2.1.3 Software Uninstall...................................................9
2.2 Installation in MAC.......................................... 9
2.2.1 Software Installation ...............................................9
2.2.2 Run Application Software.....................................10
2.2.3 Software Uninstall.................................................10
3 Functions & Operation.............................................11
3.1 Interface introduction.................................. 11
3.1.1 Main Interface.......................................................11
3.1.2 Description of Mini Icons in Windows.................12
3.2 Connecting Internet...................................... 13
3.3 SMS.................................................................... 13
3.3.1 Read SMS .............................................................14
3.3.2 Create a new message ...........................................14
3.3.3 The SMS box Operating Guide.............................15
3.4 Phonebook....................................................... 15
3.4.1 Creating a new contact..........................................16
3.4.2 Searching for a contact..........................................16
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3.4.3 PhoneBook Interface Operating Guide.................16
3.5 Settings ............................................................ 16
3.5.1 Connection............................................................17
3.5.2 Selection................................................................18
3.5.3 Preference..............................................................18
3.5.4 SMS Settings.........................................................18
3.5.5 Sounds...................................................................19
3.5.6 Security .................................................................19
3.5.7 System...................................................................19
3.6 Data Records.................................................. 19
3.7 MicroSD card .................................................. 20
3.8 Help.................................................................... 20
4 FAQ & Answers...........................................................21
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1 Modem Introduction
1.1 Introduction
Thank you for using ZTE USB Modem.
To guarantee the modem always in its best condition, please
read this manual carefully and keep it for further use.
The pictures, symbols and contents in this manual are just for
your reference. They might not be completely identical with your
modem. We operate a policy of continuous development. We
reserve the right to update the technical specifications in this
document at any time without prior notice.
The ZTE USB Modem is a type of multi-mode, 3G modem,
suitable for GSM/GPRS/WCDMA/EDGE/HSPA network. It
adopts USB interface which provides an easy interface to laptop
and desktop PC. With the GSM/GPRS/EDGE/UMTS/HSPA
mobile network, it can help you carry out SMS, data service and
will help you break away from the limit of time and zone, and
realize wireless communication at any moment everywhere.
1.2 Warning and Notice
To the owner
Some electronic devices are susceptible to electromagnetic
interference sent by modem if inadequately shielded, such as
electronic system of vehicles. Please consult the
manufacturer of the device before using the modem if
necessary.
Operating of laptop and desktop PC and modem may
interfere with medical devices like hearing aids and
pacemakers. Please always keep them more than 20
centimeters away from such medical devices when they are
turned on. Turn the modem off if necessary. Consult a
physician or the manufacturer of the medical device before
using the modem.
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Be aware of the usage limitation when using a modem at
places such as oil warehouses or chemical factories, where
there are explosive gases or explosive products being
processed. Therefore, turn off your modem if required.
Don’t touch the inner antenna area if not necessary.
Otherwise it will affect your modem’s performance.
Store the modem out of the reach of little children. The
modem may cause injury if used as a toy.
Modem
Please use original accessories or accessories that are
authorized. Using any unauthorized accessories may affect
your modem’s performance, and violate related national
regulations about telecom terminals.
Avoid using the modem near metallic structure device or
establishment that can emit electromagnet wave. Otherwise it
may influence receiving signals.
The modem is non-waterproof type, please keep it dry and
store in shady and cool place.
Don’t use the modem immediately after a sudden
temperature change. In such case, it will produce dew inside
and outside the modem, so don’t use it until it becomes dry.
Take the modem carefully. Don’t lose, bend or cause it struck.
Otherwise it will lead to destruct damage.
No dismantling by non-professional and only qualified
maintainer can undertake repair work.
1.3 Applicability Scope
ZTE USB Modem supports the present mainstream types of
laptops and desktop PCs, such as Apple, HP, IBM, Toshiba,
Lenovo, Dell, Founder, Acer, etc.
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1.4 System requirements
Windows Operating System:
Windows 2000(SP4) / XP(SP2/3) / Vista (SP1)/ Windows 7
Configuration (Recommended):
CPU 500MHz Pentium or above
Hard Disk 30M or above
RAM 128M or above
The performance of the modem may be influenced if
configuration is under the recommended requirement.
Note: IF the OS is Vista, please update to SP1 firstly.
Apple Mac Operating System:
Mac OS X Version 10.4 / 10.5 / 10.6
Configuration (Recommended):
CPU Power PC or Intel
Hard Disk 500M or above
RAM 128M or above
The performance of the modem may be influenced if
configuration is under the recommended requirement.
1.5 Functions
Functions: SMS service, data service, applied management,
data concurrence, support MicroSD card, etc.
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2 Installation
2.1 Installation in Windows
2.1.1 Software Installation
The system will automatically detect and recognize the new
hardware and display the new icon in the desktop status bar,
indicating that the computer and the USB Modem have been
connected properly. After a few seconds, there will show the
installation interface if the laptop and desktop PC supports
automatic installation.
If the laptop and desktop PC doesn’t support automatic
installation, start the installation program by run the Install.exe
from the CD-ROM drive. And follow the system prompts to
complete the software installation.
1. Click on the drop-down button to choose the setup language,
and click “OK” button.
2. Click “Next” button to continue.
3. Select the folder that you want to install the software, and you
can select a different location by pressing “Change” button,
then click “Next” button.
4. Wait until the setup procedure is completed, select "Yes, I
want to restart my computer now." and click “Finish” button
to end the installation.
Note：If you have problems with installation after the upper
operation, please contact the shop or ZTE.
After the installation, select the “Start → Programs” and there
will be a “Join Air” program group，which includes “Join Air” and
“UNINSTALL”. There will be a Shortcut icon
on the desktop.
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2.1.2 Run the Application Software
After the modem is correctly connected, click the “Start →
Programs → Join Air → Join Air” menu on the laptop or desktop
PC to run the application software.
Or double click the shortcut icon
to run the application
software.
After modem initialized, the standby icon
appears in the
taskbar, the modem can work properly. Double click it to popup
the main interface.
2.1.3 Software Uninstall
Close the application program before the software uninstalls.
Click “Start → Programs → Join Air → UNINSTALL” menu on
the laptop or desktop PC.
And follow the system prompts to
complete the application software uninstall.
1. Click “Yes” button to confirm uninstall of the software.
2. Click “Yes” button according to the indication, then the system
begins to uninstall programs.
3. Wait a minute and click “Finish” button to complete the
application software uninstall.
2.2 Installation in MAC
2.2.1 Software Installation
1. Connect your modem to your PC.
2. After a few seconds, the system will automatically display a
ZTEMODEM CD-ROM icon on the desktop.
3. Double click the “Join Air” in the ZTEMODEM, and then
follow the steps to install.
4. Click “Continue” button on the welcome page.
5. Select the folder that you want to install the software, and you
can select a different location by pressing “Change Install
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Location” button, and then click “Install” button.
7. Please enter user name and password to be authenticated,
and click “OK” button to install.
8. Installation is in progress, after a while, click “Close” button to
finish software installation.
Note: If you have problems with installation after the above
operation, please contact the service provider for help.
After the installation, select the “Finder → Applications” and
there will be “Join Air” and “Uninstall Join Air” program listed.
2.2.2 Run Application Software
After the modem is correctly connected, click “Finder →
Applications →Join Air” on the notebook to run the application
software.
2.2.3 Software Uninstall
1. After close the application software, double click “Finder →
Applications → Uninstall Join Air” to uninstall the
application software. A warning popup window appears.
2. Click “Uninstall” button to confirm the uninstall.
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3 Functions & Operation
3.1 Interface introduction
3.1.1 Main Interface
The whole interface is divided into four parts. Related functions
can be executed by operation in the related areas.
1. System information area:
Show the system status and different kinds of tips.
Icon
Explanations
The icon indicates the network signal intensity.
There are 6 stages from none to the strongest.
The icon indicates the current network type, i.e.
EDGE or GPRS, HSPA service.
2. Internet information area:
There are the name of the current service providers, device
condition and connection information in this area.
3. Functional button area:
There will show various function button icons. Select different
function button and it will carry out corresponding operation.
SMS: Send SMS or read SMS.
Phonebook: Save and view the different information of the
System information area
Internet information area
Functional button area
Main menu button area
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contacts.
Settings: Set normal relative information for the modem.
Data Records: Show connection information.
Connect: Connect to the Internet.
4. Main menu button area:
Click the icon to popup the operation menu:
Diagnostics: View the hardware information, operational
information and network information.
Help: Enter the USB modem software help.
Exit: Close the software and stop the modem from working.
3.1.2 Description of Mini Icons in Windows
When click the mini button, the software will minimize as an icon
on the system taskbar. If connected to the Internet, the
minimized software won’t influence the download of data or
receiving SMS. When the application window is minimized, the
system icons will display on the taskbar. Double click the icon to
resize the display.
1. Taskbar Icons Description
The USB Modem is ready to connect to Internet.
The Internet is already connected.
2. The uses of Tray Icon
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Right Click the tray icon to popup the operation menu:
Diagnostics: View the hardware information, operational
information and network information.
Help: Enter the USB modem software help.
Exit: Close the software and stop the modem from working.
3.2 Connecting Internet
You can browse web pages after you have accessed to Internet
with the help of modem, you can also receive SMS when surfing
in the Internet.
Click the “Connect” button. Then the system will research
available network automatically. You can click “Cancel” button
to cancel connection.
When connected, the internet information area will show data
amount, connected time. Then you can access internet and
receive email etc through network.
You can click “Disconnect” button to stop the connection when
the “Connect” 'button becomes “Disconnect” button.
3.3 SMS
Note: To ensure that the SMS can be used properly, at first, you
should setup the correct SMS center number. Refer to section
“3.5.4 SMS Settings”.
Click the “SMS” icon to switch to the SMS interface and it will
show the number of messages in the Inbox, Sentbox, Draftbox,
Important, Deleted and Report of PC and (U)SIM card. The user
can click icons of “InBox”, “SentBox”, “DraftBox”, “Important”,
“Deleted”, “Report” to enter relative interface.
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InBox: Save the received messages.
SentBox: Save the successfully sent messages.
Draftbox: Save the editing SMS which haven’t been sent. The
drafts can only be saved in computer, not (U)SIM.
Important: Save the collected messages.
Deleted: Save the deleted messages.
Report: Save the received report messages.
3.3.1 Read SMS
Click the “Inbox” button on the main interface, and click the
selected message to read the SMS saved in the box.
You can use the menu buttons to execute replying, forwarding,
saving numbers, move, deleting functions and so on.
When receiving the new SMS, the system will pop-up prompt
dialog box in the taskbar, and then click “OK” to enter SMS
interface.
3.3.2 Create a new message
Click “New” button to input the recipient’s number and content.
The recipient’s number can be input directly or by entering the
phonebook to select one/more/group records.
The recipient’s amount can be one or more. Please use “;” to
separate recipients.
The SMS content can include 160 individual English characters
(including English symbols). On the interface, there will show
total characters and the number of sending message.
Click “Send”, the prompt screen will appear on the interface.
Select “OK”, and then the edited short messages will be sent,
After sent, the SMS will be saved into Sentbox automatically.
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Send SMS while browse the web:
When surfing the Internet, if your network supports, you can
send short messages at same time. Click “SMS” button icon,
enter the short message interface to send short messages
normally.
3.3.3 The SMS box Operating Guide
Enter any of the InBox / SentBox / DraftBox / Important /
Deleted / Report to execute the following functions:
New: Create new messages.
Reply: Reply short message to the sender (which is only
available in the Inbox and Sentbox).
Forward: Forward short message to the sender (which is only
available in the Inbox and Sentbox).
Save: Save the sender number obtained from the message to
phonebook.
Move: Change the current location (at computer side or
(U)SIM-card) where the short messages are saved to the other
location. When the modem receives new short messages, by
default messages settings it will receive the messages by the
(U)SIM-card and save them at the computer side.
Delete: Delete the selected short messages.
New message can not be received when the (U)SIM-card is full
of short messages (Different (U)SIM-cards have different
capacities), the system will indicate the inbox is full and ask
users to clear the inbox at (U)SIM-card side, while new message
can not be saved.
3.4 Phonebook
Click “Phonebook” icon to access to the phonebook window,
the phonebook information can be saved in the PC or (U)SIM
card and you can choose the saved position. Each record
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includes contact name, mobile phone number, home phone
number, office phone number, email and the group name which
it belongs to.
3.4.1 Creating a new contact
1) Click “Add” button to add a new contact.
2) Select save position to decide where you want to save your
contact, PC or (U)SIM.
3) Enter the name, telephone number, Email address, and group.
Then click “OK” to save.
3.4.2 Searching for a contact
1) Enter the search conditions in the search condition blank.
2) The searching results will display in the contacts window.
3.4.3 PhoneBook Interface Operating Guide
There will be various functional button icons shown in the
PhoneBook interface. Select different functional button and it will
carry out corresponding operation.
View: View selected record.
New: Add a new record.
Delete: Delete the selected records.
Edit: Edit the information of the selected record.
Move: Move the selected records to the different groups or
(U)SIM card.
3.5 Settings
Click “Settings” icon to switch to the settings interface. It
includes: Connection, Selection, Preference， SMS Settings,
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Sounds，Sercurity，System, Language, and Update settings.
Note: all the necessary settings have been correctly saved in
your USB modem by ZTE. There is no need to change these
default settings.
3.5.1 Connection
To ensure that the modem can connect the Internet properly,
you should configure the connection information first.
1. Button description
Add: Add new configuration files.
View/Edit: View/edit the selected configuration files.
Delete: Delete the selected configuration files.
Apply: Confirm the setting items.
Export: Export the APN settings to backup.
Import: Resume the APN settings have been backuped.
2. Config File
Select “Add” to add new connection information to the system.
There are two parts of configuration information: Basic setting
and Advanced setting.
The Basic setting information includes: Config File, APN, User
name.
The Advanced setting information includes: DNS, PDP server,
Authentication Mode, PDP Type. If network supports “Obtain
server address automatically”, the modem can obtain the
assigned IP information automatically. If network does not
support it, you should input the proper address manually. Please
consult the network supplier of (U)SIM-card for all above
information. The configuration information may be various
according to the different network suppliers and network types.
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3.5.2 Selection
Network Selection
Automatic: The system selects the network automatically by
the user’s selected rules and the network status.
Manual: The network is selected by users themselves.
When the “Manual” is selected, click the “Search” button to
research the network. Wait a minute, the supplier list will show in
the windows and which with the available status can be selected.
Select a proper network to connect.
Select the network that the supplier is utilized to serve your
USIM/SIM and press “Apply” to enter the network.
3.5.3 Preference
UMTS/HSPA Only: The system will only select the 3G network.
GPRS/EDGE Only: The system will only select the 2G network.
UMTS/HSPA Prefer: The system will give priority to 3G
networks
GPRS/EDGE Prefer: The system will give priority to 2G
networks
3.5.4 SMS Settings
SMS center number: Set the corresponding message centre
number the network supplier. You must input the correct
message centre number to use the message properly and the
number will be provided by the network supplier. Please enter
the country code before the number.
SMS validity: Set the time limit for saving message in the
network side. (This function needs network supports.)In option：
12 hours/A day/A week/The longest period. The default setting
is the longest period permitted by the network.
Default save location for received SMS: Select “PC” to save
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in your PC; select “SIM” to save in SIM-card.
Delivery Report: When “Enable” item is selected, the network
will inform you of the status for the sent messages. When
“Enable” item is not selected, the network will not inform you of
the status for the sent messages.
3.5.5 Sounds
You can set “Network connect alert, Network disconnect alert
and SMS alert” by yourself. These alerts will sound on the PC
side. The audio file supports MP3, WAV and MIDI format. If you
select “Mute”, you cannot hear corresponding alert.
3.5.6 Security
PIN
When “PIN Enable” item is selected, please enter current PIN
code to use the modem. You can click “Change PIN” to modify
the PIN code.
3.5.7 System
Auto start when device is available: When you insert the
device into PC, the application software will start running
automatically.
Auto Connect: when the software is started, the application
software will connect to the internet automatically
3.6 Data Records
Click “Data Records” icon to check the log of Internet
connection history.
Select start time (in “From” item) and end time (in “To” item) on
the top of the “Data Records” dialog box, the records of flux
during this period will be listed. You can delete a record by
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selecting it and pressing “Delete” button. And you can clear the
record(s) by pressing “Clear” button.
Click “Graph” button to view the upload speed and download
speed in real time by graph.
Note: Data usage is only approximate, please go to network
operator for actual usage.
3.7 MicroSD card
When you use microSD card in the modem, the system will
display the MicroSD card as a removable disk. You can use it
freely. It is convenient for you to check the contents in your
MicroSD card.
3.8 Help
Click “Help” icon, and switch to the help interface. Under the
help topic, you can get the useful information about function of
the software, etc.
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4 FAQ & Answers
When you meet the following problems in service, please refer
to the following answers to solve it. If the problems still exist,
please contact with your suppliers.
Problem
Description
Possible Causes Problem Solving
The system can
not run the
installation
program
automatically.
The system
configuration is
having difficulty
with the auto-run
software.
The device will
appear as a virtual
CDROM on the
PC’s start menu.
Click on the icon
and start the
autorun.exe. If you
have previously
installed a version
of the program,
please uninstall it
first.
After installation,
the system
doesn't install the
driver program
properly.
The system
configuration is
having difficulty with
the auto-run
software.
Please install the
driver program
manually. The
driver program can
be found in
installation folder.
After the device is
plugged in, the UI
program doesn't
run automatically.
The system
configuration is
incorrect.
Please open the UI
program manually.
You can find it on
the desktop.
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Problem
Description
Possible Causes Problem Solving
1. You are in the
place where there
is no GSM/ GPRS
/EDGE /WCDMA
/HSDPA(HSUPA)
network coverage.
Such places
include
underground
parking garages,
tunnels, and some
remote rural areas.
1. Change location
to find a good
where having
signal.
2. The device is not
properly connected.
2. Close the device
safely as usual, pull
out the device and
reinsert the device
again.
3. The SIM/USIM
card isn't inserted
properly.
3. Remove and
reinsert the (U)SIM
card correctly.
After restarting
the computer,
there is no signal
indicated.
4. The MODEM
device is positioned
in such a way as
that adversely
affects the devices
signal reception.
4. Adjust the angle /
position of the
MODEM device or
its proximity to
other electronic
devices.
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Problem
Description
Possible Causes Problem Solving
1. The installation
programs of the
MODEM device
have not been
installed properly.
1. Run the
installation program
first then connect
the device. Now
install the drivers as
normal in Windows.
2. The device is not
connected properly.
2. Restart the
computer, or
reconnect the
device.
When the Device
is being installed,
the computer
cannot find it.
3. The SIM/USIM
card is not inserted
properly.
3. Reinsert the
(U)SIM card
correctly.
1. The SMS center
number is incorrect.
1. Your device is
preconfigured so it
is unlikely that it will
need changing.
However if it is
missing or incorrect
contact your
operator.
Sent Message
failure.
2. The network is
busy or you are in
an area with no
signal.
2. Try later or move
to an area with a
stronger signal.
Data connection
failed.
1. You are in the
place where there
is no GSM/ GPRS/
EDGE/ WCDMA/
HSPA(HSUPA)
network coverage.
1. Move to an area
with good signal.
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Problem
Description
Possible Causes Problem Solving
2. The network is
busy.
2. Try later.
3. The APN in the
user configuration
file is incorrect.
3. Check the APN
in the user
configuration file in
the "Network
settings".
4. The device data
is corrupted.
4. Local network
access or the target
server maybe
experiencing
problems. Retry
data request.
5. The network type
has been selected
manually, but is
incorrect.
5. Reselect the
network type
according to the
type of the (U)SIM
card.
1. After connection,
you are unable to
open web pages.
1. Check that the
APN in the
configuration files is
correct.
Connected to the
Internet, but it
cannot open any
website page.
2. IE browser is
causing problems.
2. Upgrade to the
new version or
reinstall the IE
browser.
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Problem
Description
Possible Causes Problem Solving
3. Your operating
system maybe
infected by a virus.
Worm Blaster for
example can affect
upload and
downloaded data
flow, resulting in an
inability to access a
website.
3. Use the
professional
anti-virus software
to check and
remove the virus.
4. You have
connected to an
APN which cannot
connect to the
Internet.
4. This happens
when you are
changing any
preset operator
value in the setting
section. Check the
entry and enter the
correct APN from
your operator.
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