Zoom 3095 User Manual

USB Modem

U S E R G U I D E

NOTICE

This document contains proprietary information protected by copyright, and this User Guide and all the accompanying hardware, software, and documentation are copyrighted. All rights are reserved. No part of this document may be photocopied or reproduced by mechanical, electronic, or other means in any form.

The manufacturer does not warrant that the hardware will work properly in all environments and applications, and makes no warranty and representation, either implied or expressed, with respect to the quality, performance, merchantability, or fitness for a particular purpose of the software or documentation. The manufacturer reserves the right to make changes to the hardware and User Guide content without obligation to notify any person or organization of the revision or change.

All brand and product names are the trademarks of their respective owners.

Contents

What you will need ...........................................................4

Installing and connecting on Windows Vista, XP, 20005

Taking a phone call while you're online ..........................8

Fax software and additional applications ........................9

Installing and connecting on Windows Me and 98SE. 10

Installing the modem on a Macintosh ..........................12

Mac OS X......................................................................12

Mac OS 9.x ...................................................................15

Installing the Modem on a Linux PC.............................17

About Your Modem ........................................................19

Communication Setup Options .....................................19

Initialization strings and AT commands.........................19

Using Video...................................................................21

Troubleshooting .............................................................22

Plug and Play Setup Problems with Windows ..............22

Other Troubleshooting Tips...........................................22

Appendix A: Removing an Internal Modem .................31

Appendix B: Regulatory Information............................ 32

Appendix C: Reference Information .............................36

What you will need

Make sure that you have received the following items:

• USB modem with built-in USB cable

• Phone cord

• CD containing installation and communications software.

You also need the following:

• A PC running Windows® Vista, XP, 2000, Me, or 98SE or a Macintosh running OS X or 9.x or a Linux-based computer

• Available USB port on your computer

• DVD or CD drive

• A telephone jack to plug the modem into, so the modem can dial

out and receive calls.

Windows Me and 98 users: Please go to page 10. Macintosh users: Linux users: Please go to page 17.

Please go to page 12.

Installing and connecting on Windows Vista, XP, 2000

Note: If you have a PC and are replacing an existing internal modem, turn to page 31 for instructions.

First, install the software

1 Your computer should be turned on. Close any applications you

have running.

2 Insert the CD that came with your modem into your CD or DVD

drive.

Windows Vista: If the AutoPlay dialog box appears, click Run Setup.exe.

If the User Account Control dialog box appears, select Allow.

The CD should start automatically after a few seconds and display an installation screen. If the CD does not start automatically, on your desktop select Computer or My Computer and double-click your CD or DVD drive icon.

3 When the installation screen appears, select your language. 4 On the V. 92 Modems menu, click Install Modem Drivers and

then USB Drivers.

5 The installation program begins.

Windows Vista: If a message appears saying that Windows can't verify the publisher of this driver software, click Install

this driver software anyway.

Windows XP: If you message appears saying that the software has not passed the Windows logo test, click Continue Anyway.

Windows 2000: You may see a dialog box stating that the Digital Signature was not found. You can safely ignore this message and click Yes.

6 When the USB Modem drivers are now installed dialog box

appears, click OK to install the NetWaiting Modem on Hold application, which will let you take a phone call while you are online. See page 8 below for more information on NetWaiting.

7 When the Netwaiting InstallShield Wizard dialog box appears,

click Next and follow the prompts.

8 At the NetWaiting InstallShield Wizard Complete dialog box,

leave the two check boxes unselected and click Finish.

9 At the Modem Installation menu, click Main Menu, and then

Exit. Remove the installation CD and shut down your computer.

Next, connect the modem to your computer

1 Your computer should be shut down. 2 Make a note of the modem's serial number, which is located on

the bottom of the modem case, just under the barcode.

3 Connect the cable end of the modem to any USB port on your

computer.

4 Turn your computer back on.

5 Windows Vista: In the Windows needs to install driver software

for your USB modem message box, select Locate and install . . .

Windows XP: At the Found New Hardware Wizard dialog box, select Install the software automatically, click Next, and follow the prompts. You may see a message regarding Windows logo testing. You can safely disregard the message and click Continue Anyway.

Windows 2000: You may see a dialog box stating that the Digital Signature was not found. You can safely ignore this message and click Yes.

6 Windows Vista:

In the User Account Control message box, click Continue. Windows XP:

In the Completing the Found New Hardware Wizard dialog box, click Finish.

A popup notification messsage tells you that your new hardware is successfully installed.

7 Connect the supplied phone cord to the phone jack on the

modem. Plug the other end of the cord into the wall jack just as you would a telephone.

Finally, confirm that the installation was successful

1 Open Control Panel (Vista: select Printers and Other

Hardware) and double-click the Phone and Modem Options

icon.

2 Enter your Location information and then click the Modems

tab.

3 On the Modems tab, where you see that the USB modem is

installed, click the Properties button.

4 In the USB Modem Properties dialog box, click the Modem tab

and verify that the Maximum Port Speed is set to 115,200.

5 On the Modem or Diagnostics tab click Query Modem. You

will see a list of AT commands and responses, indicating that your modem is properly connected.

That's it! Your installation is complete. Now read If Your PC Already Had a Modem below.

Important—If Your PC Already Had a Modem You must redirect your application software so that it recognizes

your new modem.

• America Online 9.0 users: On the AOL Sign on screen, click the

Connect Options button. On the Connect Options dialog box,

select Advanced Settings. On the Advanced Settings dialog box, click the Modems tab, and then, in the list of modems, select your new USB Modem. Click Close to exit.

• Windows Vista users: Select Start→Control Panel→ Network

and Sharing Center→ Manage Network Connections→Dial- up Connection→ Properties. In the Connect using box make sure that your new USB modem is selected.

• Windows XP and 2000 users: Select Start→(Windows 2000:

Settings)→Control Panel→ Network Connections→Dial-up Connection→Properties. In the Connect using box make sure

that your new USB modem is selected.

Taking a phone call while you're online

Windows Vista, XP and 2000 users: Your modem includes the NetWaiting™ Modem-on-Hold™ program, which notifies you when you have an incoming telephone call and lets you put your Internet connection on hold while you take the call. Netwaiting is installed automatically as part of your modem software installation.

Note: If you want to use Modem-on-Hold, your Internet Service Provider (ISP) must support the V.92 dial-up modem standard. You can contact your ISP if you are unsure about this support. Also, you must have Call Waiting/Caller ID service from your telephone company to use the modem’s Call Waiting/Caller ID feature.

From now on, if someone calls while you are online, the NetWaiting box appears on your computer screen, offering three choices:

• To place your Internet connection on hold and accept the call, click the green OK icon.

• To disconnect from the Internet and accept the call, click the yellow Disconnect icon

• To reject the call and remain connected to the Internet, click the red X icon.

For more details about NetWaiting, please refer to the program's built-in help.

Fax software and additional applications

The modem CD includes software that lets Windows Vista, XP and 2000 users send, receive, and schedule faxes. If you use your modem for receiving faxes, keep in mind the following:

• Your computer must be running, and the communications software must be active.

• If you want to connect to your online service or ISP, you must exit the communications software first. Also, while you are on line you cannot receive calls or faxes.

• Some computers have a power saving option that may interfere with incoming faxes. If this happens, you should deactivate the feature of your power saving option that stops the hard drive. See your computer's documentation for details.

Installing and connecting on Windows Me and 98SE

Note: If you have a PC and are replacing an existing internal modem, turn to Appendix A on page 31 for instructions on removing the old modem.

First, install the software

1 Your computer should be turned on. Close any applications you

have running.

2 Insert the CD that came with your modem into your CD drive.

The CD should start automatically after a few seconds and display an installation screen. If the CD does not start automatically, on your desktop select My Computer and doubleclick your CD drive icon.

3 When the installation screen appears, select your language. 4 On the V. 92 Modems menu, click Install Modem Drivers and

then USB Drivers.

5 The installation program begins. Click Next or OK and follow the

on-screen instructions.

Windows Me: You may see a dialog box stating that the Digital Signature was not found. You can safely ignore this message and click Yes.

6 When the installation is complete, follow these steps:

• Click Finish.

• On the Modem Installation menu, click Main Menu, and

then Exit. (If the menu is minimized, click the USB modem button on the taskbar to display the menu.)

• Remove the installation CD.

• Shut down your computer.

Next, connect the modem to your computer

Your computer should be shut down.

1 Connect the cable end of the modem to any USB port on your

computer.

2 Turn your computer back on. 3 Windows will install the hardware on your system.

Windows 98: A message appears indicating that Windows is installing software for the V92 USB Faxmodem.

4 Connect the supplied phone cord to the phone jack on the

modem. Plug the other end of the cord into the wall jack just as you would a telephone.

Finally, confirm a successful installation

Your computer should be turned on.

1 Open Control Panel and double-click the Phone and Modem

Options or the Modems icon.

2 If prompted, enter your Location Information and then click the

Modems tab.

3 In the Modems Properties dialog box, click the entry for your

modem and then click Properties.

4 Click the Diagnostics or Modem tab and then click More info

or Query Modem. You will see a list of AT commands and responses, indicating that your modem is properly connected.

5 Click OK or Close twice to exit.

+ 25 hidden pages

Zoom 3095 User Manual

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Frequently Asked Questions

User Manual