Zebra ZT410, ZT420 User Guide

ZT400 Series

Industrial Printer

User Guide

P1066582-06EN

ZEBRA and the stylized Zebra head are trademarks of Zebra Technologies Corporation, registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners. © 2019 Zebra Technologies Corporation and/or its affiliates. All rights reserved.

Information in this document is subject to change without notice. The software described in this document is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of those agreements.

For further information regarding legal and proprietary statements, please go to:

SOFTWARE:http://www.zebra.com/linkoslegal COPYRIGHTS:http://www.zebra.com/copyright WARRANTY:http://www.zebra.com/warranty END USER LICENSE AGREEMENT: http://www.zebra.com/eula

Terms of Use

Proprietary Statement

This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies.

Product Improvements

Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice.

Liability Disclaimer

Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.

Limitation of Liability

In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Publication Date

December 22, 2020

Declaration of Conformity

We have determined that the Zebra printers identified as the

ZT410 and ZT420

manufactured by:

Zebra Technologies Corporation

3 Overlook Point

Lincolnshire, Illinois 60069 U.S.A.

Have been shown to comply with the applicable technical standards of the FCC

For Home, Office, Commercial, and Industrial use

If no unauthorized change is made in the equipment,

and if the equipment is properly maintained and operated.

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Declaration of Conformity

Compliance Information

FCC Compliance Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and

2. This device must accept any interference received, including interference that may cause

undesired operation.

Note • This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver

is connected.

• Consult the dealer or an experienced radio/TV technician for help.

FCC Radiation Exposure Statement (for printers with RFID encoders)

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.

This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.

Canadian DOC Compliance Statement

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

P1066582-06EN ZT400 Series User Guide 12/22/20

Declaration of Conformity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Compliance Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

1 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Printer Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Communication Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Data Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Navigating through Screens in the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Idle Display, Home Menu, and User Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Types of Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Ribbon Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

When to Use Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Coated Side of Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2 • Printer Setup and Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Store the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Ship the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Select a Location for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Select a Print Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

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Contents

Load the Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Final Steps for Tear-Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Final Steps for Peel-Off Mode

(with or without Liner Take-Up) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Final Steps for Rewind Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Final Steps for Cutter Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Load the Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Install the Printer Driver and Connect the Printer to the Computer . . . . . . . . . . . . . . . . . 60

Install Zebra Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Connect a Computer to the Printer’s USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Connect a Computer to the Printer’s Serial or Parallel Port . . . . . . . . . . . . . . . . . . . 73

Connect to Your Network through the Printer’s Ethernet Port . . . . . . . . . . . . . . . . . . 81

Connect the Printer to Your Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Print a Test Label and Make Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

3 • Printer Configuration and Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Adjust Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Print Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

RFID Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Language Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Sensor Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Bluetooth Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Calibrate the Ribbon and Media Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Adjust the Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

4 • Routine Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Cleaning Schedule and Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Clean the Exterior, the Media Compartment, and the Sensors . . . . . . . . . . . . . . . . 155

Clean the Printhead and Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Clean the Peel Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160

Clean and Lubricate the Cutter Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164

Remove Used Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Replacing Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Ordering Replacement Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Recycling Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Lubrication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

5 • Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Meaning of Indicator Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Printing Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Ribbon Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

P1066582-06EN ZT400 Series User Guide 12/22/20

Contents

RFID Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Communications Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Miscellaneous Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191

CANCEL Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192

PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

FEED Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

FEED + PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

CANCEL + PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197

Communication Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Sensor Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199

6 • Using a USB Host Port and the Print Touch Feature . . . . . . . . . . . . . . . . . 201

Items Required for the Exercises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Files for Completing the Exercises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

USB Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205

Exercise 1: Copy Files to a USB Flash Drive and Perform USB Mirror . . . . . . . . . . 205

Exercise 2: Print a Label Format from a USB Flash Drive . . . . . . . . . . . . . . . . . . . . 207

Exercise 3: Copy Files to/from a USB Flash Drive . . . . . . . . . . . . . . . . . . . . . . . . . 208

Exercise 4: Enter Data for a Stored File with a USB Keyboard and Print a Label . . 210

Print Touch/Near Field Communication (NFC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .211

Exercise 5: Enter Data for a Stored File with a Smart Device and Print a Label . . . 212

7 • Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

General Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216

Power Cord Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Communication Interface Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Media Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223

Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229

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Contents

Notes • ___________________________________________________________________

__________________________________________________________________________

P1066582-06EN ZT400 Series User Guide 12/22/20

Introduction

This section provides a high-level overview of the printer and its components.

Contents

Printer Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Communication Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Navigating through Screens in the Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Idle Display, Home Menu, and User Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Types of Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Ribbon Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

When to Use Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Coated Side of Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

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Introduction

Printer Options

The available printer options are shown in Figure 1. For information about the print modes that can be used with the printer options, see Select a Print Mode on page 26.

Figure 1 • Printer Options

Tear-Off (standard)

Peel with Liner Take-Up option

Rewind option

Cutter option

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Communication Interfaces

The communication interface connectors are shown in Figure 2. A ZebraNet wireless print server option may also be present on your printer. You may send label formats to the printer through any communication interface that is available on your printer.

• For detailed information about the types of connections available, see Standard

on page 218.

• For instructions on when and how to connect your computer to one ore more of these communication interfaces, see Install the Printer Driver and Connect the Printer to the

Computer on page 60.

Figure 2 • Location of Communication Interfaces

Introduction

Communication Interfaces

Parallel port

Internal wired Ethernet print server

Serial port

USB port

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Introduction

Communication Interfaces

Data Cables

You must supply all data cables for your application. The use of cable strain relief clamps is recommended.

Ethernet cables do not require shielding, but all other data cables must be fully shielded and fitted with metal or metalized connector shells. Unshielded data cables may increase radiated emissions above the regulated limits.

To minimize electrical noise pickup in the cable:

• Keep data cables as short as possible.

• Do not bundle the data cables tightly with the power cords.

• Do not tie the data cables to power wire conduits.

P1066582-06EN ZT400 Series User Guide 12/22/20

Printer Components

Note • The components inside your printer are color-coded.

• The touch points that you will need to handle are colored gold inside the printers and are

highlighted in gold in the illustrations in this manual.

• The components associated with the ribbon system are made of black plastic, while the

components associated with media are made of gray plastic. Those components and others are highlighted in light blue in the illustrations in this manual as needed.

Figure 3 shows the components inside the media compartment of a standard printer.

Depending on the printer model and the installed options, your printer may look slightly different. The components that are labeled are mentioned in procedures throughout this manual.

Figure 3 • Printer Components

Introduction

Printer Components

Media door

Printhead pressure adjustment toggles

Control panel

USB host port (may be single or dual)

Printhead assembly

* This component appears only in printers that have the Thermal Transfer option installed.

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Printhead-open lever

Ribbon take-up spindle*

Ribbon supply spindle*

Media supply hanger

Media supply guide

Introduction

1 2 3 4 5

14 15 16

Figure 4 • Control Panel

STATUS light These indicator lights

show the current status of the printer. For more information, see

Table 15 on page 174.

PAUSE li g ht

DATA light

SUPPLIES light

NETWORK light

The display shows the printer’s current status and allows the user to navigate the menu system. An optional color display is available for purchase. Contact your authorized Zebra reseller for more information.

RIGHT SELECT button

These buttons execute the commands shown directly above them in the display.

LEFT SELECT button

The UP ARROW button changes the parameter values. Common uses are to increase a value or to scroll through choices.

The OK button selects or confirms what is shown on the display.

The LEFT ARROW button, which is active only in the menu system, navigates to the left.

The RIGHT ARROW button, which is active only in the menu system, navigates to the right.

The DOWN ARROW button changes the parameter values. Common uses are to decrease a value or to scroll through choices.

The PAUSE button starts or stops printer operation when pressed.

The FEED button forces the printer to feed one blank label each time the button is pressed.

The CANCEL button cancels label formats when the printer is paused.

• Press once to cancel the next label format.

• Press and hold for 2 seconds to cancel all label

formats.

Control Panel

The control panel indicates the printer’s current status and allows the user to control basic printer operation.

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Navigating through Screens in the Display

HOME MENU

XXXXXXX

SETTINGS

SETTINGS menu icon

SETTINGS menu icon highlighted

Table 1 shows the following:

• the options available for navigating through the screens in the control panel display

• how to select or modify things shown on the display

Table 1 • Navigation

Idle Display

Printer Configuration and Adjustment

Control Panel

At the Idle Display (Figure 5 on page 17), press LEFT SELECT to go to the printer’s Home menu (Figure 6 on page 17).

Home Menu

To move from icon to icon in the Home menu, press any of the

ARROW buttons.

When an icon is selected, its colors are reversed to highlight it.

To select the highlighted menu icon and enter the menu, press

Press

LEFT SELECT to exit the

OK.

Home menu and return to the Idle Display. The printer automatically returns to the Idle Display after 15 seconds of inactivity in the Home menu.

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Printer Configuration and Adjustment

XXXXXXX

▲ XXXXXXX ▼

XXX

PRINT INFORMATION

SETTINGS

START

TOOLS MENU

▲

LANGUAGE

ENGLISH

▼

▲

DARKNESS

▼

START

TOOLS MENU

Control Panel

User Menus

Table 1 • Navigation (Continued)

Press LEFT SELECT to return to the Home menu. The printer automatically returns to the Home menu after 15 seconds of inactivity in a user menu.

To scroll through the items in a user menu, press the

LEFT ARROW or RIGHT ARROW.

Menu Shortcuts

▲ and ▼ indicate that a value can be changed. Any changes that you make are saved immediately.

Press the

UP ARROW or DOWN ARROW to scroll

through accepted values.

A word in the bottom-right corner of the display indicates an available action.

OK or press RIGHT SELECT to perform the

Press action shown.

To go to the next user menu from a menu shortcut,

OK or press RIGHT SELECT to select GO.

press

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To continue to navigate in the same user menu, press the LEFT ARROW or RIGHT ARROW.

Idle Display, Home Menu, and User Menus

PRINTER READY

V75.19.6Z

HOME MENU

SETTINGS

The printer’s control panel includes a display, where you can view the printer’s status or change its operating parameters. In this section, you will learn how to navigate through the printer’s menu system and change values for menu items.

Idle Display After the printer completes the power-up sequence, it moves to the Idle Display (Figure 5). The printer cycles through its IP address and information configured by the user.

Figure 5 • Idle Display

Printer Configuration and Adjustment

Control Panel

The printer’s current status

Information that is set through IDLE DISPLAY

on page 111

Home menu shortcut

Home Menu Use the Home menu (Figure 6) to access the printer’s operating parameters through the eight user menus (Figure 15 on page 101).

Figure 6 • Home Menu—Standard (Left) and Optional Color (Right)

Exit and return to the Idle Display (Figure 5).

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Printer Setup and Operation

Types of Media

Important • Zebra strongly recommends the use of Zebra-brand supplies for continuous

high-quality printing. A wide range of paper, polypropylene, polyester, and vinyl stock has been specifically engineered to enhance the printing capabilities of the printer and to prevent premature printhead wear. To purchase supplies, go to http://www.zebra.com/supplies.

Your printer can use various types of media:

• Standard media—Most standard media uses an adhesive backing that sticks individual labels or a continuous length of labels to a liner. Standard media can come on rolls or in a fanfold stack (Table 2 ).

• Tag s to c k—Tags are usually made from a heavy paper. Tag stock does not have adhesive or a liner, and it is typically perforated between tags. Tag stock can come on rolls or in a fanfold stack (Table 2 ).

• Radio frequency identification (RFID) “smart” media—RFID media can be used in a printer that is equipped with an RFID reader/encoder. RFID labels are made from the same materials and adhesives as non-RFID labels. Each label has an RFID transponder (sometimes called an “inlay”), made of a chip and an antenna, embedded between the label and the liner. The shape of the transponder varies by manufacturer and is visible through the label. All “smart” labels have memory that can be read, and many have memory that can be encoded.

Important • Transponder placement within a label depends on the transponder type and

the printer model. Make sure that you are using the correct “smart” media for your printer. For more information, refer to the RFID Programming Guide 3. A copy of the manual is available at http://www.zebra.com/manuals or on the user CD that came with your printer. For transponder placement details, go to http://www.zebra.com/transponders.

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Table 2 • Roll and Fanfold Media

Media Type How It Looks Description

Printer Setup and Operation

Types of Media

Non-Continuous Roll Media

Roll media is wound on a core that can be 1 in. to 3 in. (25 to 76 mm) in diameter. Individual labels or tags are separated by one or more of the following methods:

• Web m edi a separates labels by gaps, holes, or notches.

• Black mark media uses pre-printed black marks on the

back side of the media to indicate label separations.

Non-Continuous Fanfold Media

Continuous Roll Media

• Perforated media has perforations that allow the labels or

tags to be separated from each other easily. The media may also have black marks or other separations between labels or tags.

Fanfold media is folded in a zigzag pattern. Fanfold media can have the same label separations as non-continuous roll media. The separations would fall on or near the folds.

Roll media is wound on a core that can be 1 in. to 3 in. (25 to 76 mm) in diameter.

Continuous roll media does not have gaps, holes, notches, or black marks to indicate label separations. This allows the image to be printed anywhere on the label. Sometimes a cutter is used to cut apart individual labels.

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Printer Setup and Operation

Outside Inside

Ribbon Overview

Ribbon is a thin film that is coated on one side with wax, resin, or wax resin, which is transferred to the media during the thermal transfer process. The media determines whether you need to use ribbon and how wide the ribbon must be.

When ribbon is used, it must be as wide as or wider than the media being used. If the ribbon is narrower than the media, areas of the printhead are unprotected and subject to premature wear.

When to Use Ribbon

Thermal transfer media requires ribbon for printing while direct thermal media does not. To determine if ribbon must be used with a particular media, perform a media scratch test.

To perform a media scratch test, complete these steps:

1. Scratch the print surface of the media rapidly with your fingernail.

2. Did a black mark appear on the media?

If a black mark... Then the media is...

Does not appear on the media Thermal transfer. A ribbon is required.

Appears on the media Direct thermal. No ribbon is required.

Coated Side of Ribbon

Ribbon can be wound with the coated side on the inside or outside (Figure 7). If you are unsure which side of a particular roll of ribbon is coated, perform an adhesive test or a ribbon scratch test to determine which side is coated.

Figure 7 • Ribbon Coated on Outside or Inside

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Adhesive Test

If you have labels available, perform the adhesive test to determine which side of a ribbon is coated. This method works well for ribbon that is already installed.

To perform an adhesive test, complete these steps:

1. Peel a label from its liner.

2. Press a corner of the sticky side of the label to the outer surface of the roll of ribbon.

3. Peel the label off of the ribbon.

4. Observe the results. Did flakes or particles of ink from the ribbon adhere to the label?

Printer Setup and Operation

Ribbon Overview

If ink from the ribbon...

Then...

Adhered to the label The ribbon is coated on the outside and can be used

in the standard ZT410 printer and in the ZT420 printer.

Did not adhere to the label

The ribbon is coated on the inside and cannot be used with a standard ZT410 printer or with a ZT420 printer. An optional ribbon supply spindle is available for the ZT410 printer to allow use of this type of ribbon. Contact your authorized Zebra reseller for ordering information.

To verify this result, repeat the test on the other surface of the roll of ribbon.

Ribbon Scratch Test

Perform the ribbon scratch test when labels are unavailable.

To perform a ribbon scratch test, complete these steps:

1. Unroll a short length of ribbon.

2. Place the unrolled section of ribbon on a piece of paper with the outer surface of the

ribbon in contact with the paper.

3. Scratch the inner surface of the unrolled ribbon with your fingernail.

4. Lift the ribbon from the paper.

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Printer Setup and Operation

Ribbon Overview

5. Observe the results. Did the ribbon leave a mark on the paper?

If the ribbon... Then...

Left a mark on the paper

Did not leave a mark on the paper

The ribbon is coated on the outside and can be used in the standard ZT410 printer and in the ZT420 printer.

To verify this result, repeat the test on the other surface of the roll of ribbon.

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Printer Setup and

Operation

This section assists the technician with initial setup and operation of the printer.

Contents

Handling the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Store the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Ship the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Select a Location for the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Select a Print Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Load the Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Final Steps for Tear-Off Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Final Steps for Peel-Off Mode (with or without Liner Take-Up) . . . . . . . . . . . . . . . . . . 38

Final Steps for Rewind Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Final Steps for Cutter Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Load the Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Install the Printer Driver and Connect the Printer to the Computer . . . . . . . . . . . . . . . . . 60

Install Zebra Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Connect a Computer to the Printer’s USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Connect a Computer to the Printer’s Serial or Parallel Port. . . . . . . . . . . . . . . . . . . . . 73

Connect to Your Network through the Printer’s Ethernet Port . . . . . . . . . . . . . . . . . . . 81

Connect the Printer to Your Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Print a Test Label and Make Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

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Printer Setup and Operation

Handling the Printer

This section describes how to handle your printer.

Unpack and Inspect the Printer

When you receive the printer, immediately unpack it and inspect for shipping damage.

• Save all packing materials.

• Check all exterior surfaces for damage.

• Raise the media door, and inspect the media compartment for damage to components.

If you discover shipping damage upon inspection:

• Immediately notify the shipping company and file a damage report.

• Keep all packaging material for shipping company inspection.

• Notify your authorized Zebra reseller

Important • Zebra Technologies is not responsible for any damage incurred during the

shipment of the equipment and will not repair this damage under warranty.

Store the Printer

If you are not placing the printer into immediate operation, repackage it using the original packing materials. You may store the printer under the following conditions:

• Temperature: –40°F to 140°F (–40° to 60°C)

• Relative humidity: 5% to 85% non-condensing

Ship the Printer

If you must ship the printer:

• Turn off (

• Remove any media, ribbon, or loose objects from the printer interior.

• Close the printhead.

• Carefully pack the printer into the original container or a suitable alternate container to avoid damage during transit. A shipping container can be purchased from Zebra if the original packaging has been lost or destroyed.

O) the printer, and disconnect all cables.

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Select a Location for the Printer

Select a location for the printer that meets these conditions:

• Surface: The surface where the printer will be located must be solid, level, and of sufficient size and strength to hold the printer.

• Space: The area where the printer will be located must include enough space for ventilation and for accessing the printer components and connectors. To allow for proper ventilation and cooling, leave open space on all sides of the printer.

Caution • Do not place any padding or cushioning material behind or under the printer

because this restricts air flow and could cause the printer to overheat.

• Power: The printer should be within a short distance of an appropriate power outlet that is easily accessible.

• Data communication interfaces: The printer must be within range of your WLAN radio (if applicable) or within an acceptable range for other connectors to reach your data source (usually a computer). For more information on maximum cable lengths and configuration, see General Specifications on page 216.

Printer Setup and Operation

Select a Location for the Printer

• Operating conditions: Your printer is designed to function in a wide range of environmental and electrical conditions, including a warehouse or factory floor. Table 3 shows the temperature and relative humidity requirements for the printer when it is operating.

Table 3 • Operating Temperature and Humidity

Mode Temperature Relative Humidity

Thermal Transfer 40° to 104°F (5° to 40°C) 20 to 85% non-condensing

Direct Thermal 32° to 104°F (0° to 40°C)

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Printer Setup and Operation

Select a Print Mode

Use a print mode that matches the media being used and the printer options available (Tab le 4). The media path is the same for roll and fanfold media. To set the printer to use an available print mode, see Print Mode on page 106.

Table 4 • Print Modes and Printer Options

Print Mode When to Use/Printer Options Required Printer Actions

TEAR OFF

(default setting)

Use for most applications. This mode can be used with any printer options and most media types.

Roll media in Tear-Off mode

Fanfold media in Tear-Off mode

(shown fed through the rear access slot)

The printer prints label formats as it receives them. The printer operator can tear off the printed labels any time after they print.

Red solid lines = media, Blue dotted lines = backing only

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Table 4 • Print Modes and Printer Options

Print Mode When to Use/Printer Options Required Printer Actions

Printer Setup and Operation

Select a Print Mode

CUTTER Use if the printer has a cutter option when

you want the labels to be cut apart.

Cutter mode

PEEL Use if the printer has the Peel-Off option,

the Liner Take-Up option, or the Rewind option.

Peel-Off mode

The printer prints a label and then cuts it free.

The printer peels the label from the liner during printing and then pauses until the label is removed. The liner exits the front of the printer.

Red solid lines = media, Blue dotted lines = backing only

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Printer Setup and Operation

Select a Print Mode

Table 4 • Print Modes and Printer Options

Print Mode When to Use/Printer Options Required Printer Actions

PEEL (with

Liner Take-Up)

Use if the printer has the Liner Take-Up option or the Rewind option.

Liner Take-Up Option

Rewind Option

The printer peels the label from the liner during printing and then pauses until the label is removed. The liner winds onto the liner take-up spindle or the rewind spindle.

Red solid lines = media, Blue dotted lines = backing only

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Printer Setup and Operation

Select a Print Mode

Table 4 • Print Modes and Printer Options

Print Mode When to Use/Printer Options Required Printer Actions

REWIND Use if the printer has the Rewind option. The printer winds the labels and liner onto

the rewind spindle without peeling the labels from the liner.

Rewind mode

Red solid lines = media, Blue dotted lines = backing only

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Printer Setup and Operation

Load the Media

To load media, complete these steps:

Use the instructions in this section for loading roll or fanfold media in any print mode.

Caution • While performing any tasks near an open printhead, remove all rings, watches,

hanging necklaces, identification badges, or other metallic objects that could touch the printhead. You are not required to turn off the printer power when working near an open printhead, but Zebra recommends it as a precaution. If you turn off the power, you will lose all temporary settings, such as label formats, and you must reload them before you resume printing.

Note • In some of the drawings that follow, the printer is shown without a ribbon system to

give you a better view of the components involved in media loading.

1. Raise the media door.

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Printer Setup and Operation

Load the Media

2. Insert media into the printer. Follow the instructions for roll or fanfold media, as

appropriate.

Roll Media

2-a. Remove and discard any tags or

labels that are dirty or that are held by adhesives or tape.

2-b. Pull out the media supply guide as far

as it goes.

Fanfold Media

Pull out the media supply guide as far as it goes.

Feed the media through the rear or bottom access slot.

Rear Feed

Bottom Feed

2-c. Place the roll of media on the media

supply hanger. Push the roll back as

Drape the media over the media supply hanger.

far as it will go.

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Printer Setup and Operation

Load the Media

Roll Media (Continued)

2-d. Slide in the media supply guide, until

it touches the edge of the roll.

Fanfold Media (Continued)

Slide in the media supply guide, until it touches the edge of the media.

2-e. Continue with step 3. Continue with step 3 and the

remaining steps as shown for roll media.

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Printer Setup and Operation

Caution • The printhead may be hot and could cause severe burns. Allow the

printhead to cool.

Open the printhead assembly by rotating the printhead-open lever.

Load the Media

Slide the media guide all the way out.

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Printer Setup and Operation

1234

Load the Media

5. From the media hanger (1), feed the media under the dancer assembly (2), through the

media sensor (

3), and under the printhead assembly (4). Slide the media back until it

touches the inside back wall of the media sensor.

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Printer Setup and Operation

Load the Media

6. In which print mode will your printer be operating? (For more information on print

modes, see Select a Print Mode on page 26.)

If using… Then…

Tear-Off mode Continue with Final Steps for

Tea r -O f f M od e on page 36.

Peel-Off mode (with or without Liner Take-Up) Continue with Final Steps for

Peel-Off Mode (with or without Liner Take-Up) on page 38.

Rewind mode Continue with Final Steps for

Rewind Mode on page 47.

Cutter mode Continue with Final Steps for Cutter

Mode on page 53.

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Printer Setup and Operation

Load the Media—Tear-Off Mode

Final Steps for Tear-Off Mode

1. Slide in the media guide until it just touches the edge of the media.

2. Rotate the printhead-open lever downward until it locks the printhead in place.

3. Does the media that you are using require ribbon for printing? If you are not sure, see

When to Use Ribbon on page 20.

If using… Then…

Direct Thermal media (no ribbon needed) Continue with step 4.

Thermal Transfer media (ribbon needed)

a. If you have not already done so,

load ribbon in the printer. See

Load the Ribbon on page 56.

b. Continue with step 4.

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4. Close the media door.

Printer Setup and Operation

Load the Media—Tear-Off Mode

5. Set the printer to Tear-Off mode (for more information, see Print Mode on page 106).

6. Press PAUSE to exit pause mode and enable printing.

The printer may perform a label calibration or feed a label, depending on your settings.

7. For best results, calibrate the printer. See Calibrate the Ribbon and Media Sensors

on page 144.

8. If desired, perform the CANCEL Self Test on page 192 to verify that your printer is able to

print.

Media loading in Tear-Off mode is complete.

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Printer Setup and Operation

Load the Media—Peel-Off Mode (with our without Liner Take-Up)

Final Steps for Peel-Off Mode (with or without Liner Take-Up)

1. Push down the peel-off mechanism release lever to open the peel assembly.

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Printer Setup and Operation

Load the Media—Peel-Off Mode (with our without Liner Take-Up)

2. Extend the media approximately 18 in. (500 mm) out of the printer.

3. Remove the exposed labels so that only the liner remains.

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Printer Setup and Operation

Load the Media—Peel-Off Mode (with our without Liner Take-Up)

4. Feed the liner behind the peel assembly. Make sure that the end of the liner falls outside of

the printer.

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Printer Setup and Operation

Load the Media—Peel-Off Mode (with our without Liner Take-Up)

5. Complete this step only if you want to use Peel-Off mode with Liner Take-Up. Your

printer must have the Liner Take-Up option or the Rewind option installed. Follow the instructions for your printer option. If you are not using Liner Take-Up, continue with

step 6.

5-a. Thread the liner into the slot below the peel assembly.

Rewind Option Liner Take-Up Option

5-b. Feed the liner under the media

alignment roller (

1).

Slide the liner into the slot in the liner take-up spindle (1).

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Printer Setup and Operation

Load the Media—Peel-Off Mode (with our without Liner Take-Up)

Rewind Option (Continued)

5-c. Loosen the thumbscrew on the

rewind media guide.

5-d. Slide the rewind media guide all the

way out, and then fold it down.

Liner Take-Up Option (Continued)

Push the liner back until it touches the back plate of the liner take-up spindle assembly.

Wrap the liner around the liner take-up spindle and turn the spindle counterclockwise to tighten the liner.

For the Liner Take-Up option, loading of the liner is complete. Continue with step 6.

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Load the Media—Peel-Off Mode (with our without Liner Take-Up)

Rewind Option (Continued)

5-e. Slide an empty core onto the rewind

spindle.

Printer Setup and Operation

5-f. Wrap the liner around the core as

shown, and then turn the rewind spindle to tighten the media. Ensure that the edge of the media is flush against the backplate of the rewind spindle.

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Printer Setup and Operation

Load the Media—Peel-Off Mode (with our without Liner Take-Up)

Rewind Option (Continued)

5-g. Fold up the rewind media guide, and

then slide it in until it touches the liner.

5-h. Tighten the thumbscrew on the

rewind media guide.

5-i. Loading of the liner is complete.

Continue with step 6.

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Printer Setup and Operation

Load the Media—Peel-Off Mode (with our without Liner Take-Up)

Caution • Use the peel release lever and your right hand to close the peel assembly.

Do not use your left hand to assist in closing. The top edge of the peel roller/assembly could pinch your fingers.

Close the peel assembly using the peel-off mechanism release lever.

Slide in the media guide until it just touches the edge of the media.

8. Rotate the printhead-open lever downward until it locks the printhead in place.

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Printer Setup and Operation

Load the Media—Peel-Off Mode (with our without Liner Take-Up)

9. Does the media that you are using require ribbon for printing? If you are not sure, see

When to Use Ribbon on page 20.

If using… Then…

Direct Thermal media (no ribbon needed) Continue with step 10.

Thermal Transfer media (ribbon needed)

10. Close the media door.

a. If you have not already done so,

load ribbon in the printer. See

Load the Ribbon on page 56.

b. Continue with step 10.

11. Set the printer to Peel-Off mode (for more information, see Print Mode on page 106).

12. Press PAUSE to exit pause mode and enable printing.

The printer may perform a label calibration or feed a label, depending on your settings.

13. For best results, calibrate the printer. See Calibrate the Ribbon and Media Sensors

on page 144.

14. If desired, perform the CANCEL Self Test on page 192 to verify that your printer is able to

print.

Media loading in Peel-Off mode is complete.

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Final Steps for Rewind Mode

1. Extend the media approximately 18 in. (500 mm) out of the printer.

Printer Setup and Operation

Load the Media—Rewind Mode

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Printer Setup and Operation

Load the Media—Rewind Mode

2. Feed the media over the peel assembly.

3. Thread the media into the slot below the peel assembly.

4. Feed the media under the media alignment roller.

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Printer Setup and Operation

Load the Media—Rewind Mode

5. Loosen the thumbscrew on the rewind media guide.

6. Slide the rewind media guide all the way out, and then fold it down.

7. Slide an empty core onto the rewind spindle.

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Printer Setup and Operation

Load the Media—Rewind Mode

8. Wrap the media around the core as shown and turn the rewind spindle to tighten the

media. Ensure that the edge of the media is flush against the backplate of the rewind spindle.

9. Fold up the rewind media guide, and then slide it in until it touches the media.

10. Tighten the thumbscrew on the rewind media guide.

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Printer Setup and Operation

Load the Media—Rewind Mode

11. Slide in the outer media guide until it just touches the edge of the media.

12. Rotate the printhead-open lever downward until it locks the printhead in place.

13. Does the media that you are using require ribbon for printing? If you are not sure, see

When to Use Ribbon on page 20.

If using… Then…

Direct Thermal media (no ribbon needed) Continue with step 14.

Thermal Transfer media (ribbon needed)

a. If you have not already done so,

load ribbon in the printer. See

Load the Ribbon on page 56.

b. Continue with step 14.

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Printer Setup and Operation

Load the Media—Rewind Mode

14. Close the media door.

15. Set the printer to Rewind mode (for more information, see Print Mode on page 106).

16. Press PAUSE to exit pause mode and enable printing.

The printer may perform a label calibration or feed a label, depending on your settings.

17. For best results, calibrate the printer. See Calibrate the Ribbon and Media Sensors

on page 144.

18. If desired, perform the CANCEL Self Test on page 192 to verify that your printer is able to

print.

Media loading in Cutter mode is complete.

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Final Steps for Cutter Mode

Caution • The cutter blade is sharp. Do not touch or rub the blade with your fingers.

Feed the media through the cutter.

Printer Setup and Operation

Load the Media—Cutter Mode

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Printer Setup and Operation

Load the Media—Cutter Mode

2. Slide in the outer media guide until it just touches the edge of the media.

3. Rotate the printhead-open lever downward until it locks the printhead in place.

4. Does the media that you are using require ribbon for printing? If you are not sure, see

When to Use Ribbon on page 20.

If using… Then…

Direct Thermal media (no ribbon needed) Continue with step 5.

Thermal Transfer media (ribbon needed)

a. If you have not already done so,

load ribbon in the printer. See

Load the Ribbon on page 56.

b. Continue with step 5.

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5. Close the media door.

Printer Setup and Operation

Load the Media—Cutter Mode

6. Set the printer to Cutter mode (for more information, see Print Mode on page 106).

7. Press PAUSE to exit pause mode and enable printing.

The printer may perform a label calibration or feed a label, depending on your settings.

8. For best results, calibrate the printer. See Calibrate the Ribbon and Media Sensors

on page 144.

9. If desired, perform the CANCEL Self Test on page 192 to verify that your printer is able to

print.

Media loading in Cutter mode is complete.

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Printer Setup

Load the Ribbon

Note • This section applies only to printers that have the Thermal Transfer option installed.

Ribbon is used only with thermal transfer labels. For direct thermal labels, do not load ribbon in the printer. To determine if ribbon must be used with a particular media, see When to Use

Ribbon on page 20.

Caution • While performing any tasks near an open printhead, remove all rings, watches,

Important • Use ribbon that is wider than the media to protect the printhead from wear.

Ribbon must be coated on the outside.

To load ribbon, complete these steps:

1. Raise the media door.

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Caution • The printhead may be hot and could cause severe burns. Allow the

printhead to cool.

Open the printhead assembly by rotating the printhead-open lever.

Printer Setup

Load the Ribbon

Place the roll of ribbon on the ribbon supply spindle with the loose end of the ribbon unrolling as shown. Push the roll back as far as it will go.

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Printer Setup

Load the Ribbon

4. Bring the ribbon under the printhead assembly and around its left side, as shown.

5. With the ribbon tracking as far back as it can under the printhead assembly, wrap the

ribbon around the ribbon take-up spindle. Rotate the spindle several turns in the direction shown to tighten and align the ribbon.

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6. Is media already loaded in the printer?

If... Then...

No Continue with step 2 on page 31 to load media in the printer.

Ye s

a. Rotate the printhead-open lever downward until it locks the

printhead in place.

Printer Setup

Load the Ribbon

b. Close the media door.

c. If necessary, press PAUSE to enable printing.

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer

In this section, you are shown how to use the Zebra Setup Utilities program to prepare a computer running Microsoft Windows any of the computer’s data communication interfaces. Use this section for directions to install this program if you have not already done so. You may connect your printer to your computer using any of the connections that you have available.

Important • You must install the Zebra Setup Utilities program before connecting the printer

to your computer. Your computer will not install the correct printer drivers if you connect the printer to it without the Zebra Setup Utilities program.

Install Zebra Setup Utilities

Follow the directions in this section if you do not have Zebra Setup Utilities installed on your computer or if you want to update an existing version of the program. You do not need to uninstall any older versions or any Zebra printer drivers to do so.

To install the Zebra Setup Utilities program, complete these steps:

Download the Zebra Setup Utilities Installer

1. Go to http://www.zebra.com/setup.

The Zebra Setup Utilities page appears.

for the printer driver before connecting the printer to

2. On the DOWNLOADS tab, click Download under the ZEBRA SETUP UTILITIES

option.

You are prompted to read and accept the End User License Agreement (EULA).

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer

3. If you agree with the terms of the EULA, click

ACCEPT AND BEGIN DOWNLOAD NOW

Depending on your browser, you are given options to run or save the executable file.

Run the Zebra Setup Utilities Installer

4. Save the program to your computer. (Optional if your browser gave you the option to run

the program instead of saving it.)

5. Run the executable file. If your computer prompts you for permission to run the file, click

the appropriate button to allow it to run.

What the computer displays next depends on whether Zebra Setup Utilities was already installed. Follow the instructions based on what your computer prompts you to do.

If your computer... Then...

Did not previously

a. The Zebra Setup Utilities - InstallAware Wizard displays the following.

have the Zebra Setup Utilities installed

b. Go to New Installations of Zebra Setup Utilities on page 62.

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer

If your computer... Then...

Did previously have the Zebra Setup Utilities installed

New Installations of Zebra Setup Utilities

6. Click Next.

You are prompted again to read and accept the End User License Agreement (EULA).

a. The Zebra Setup Utilities - InstallAware Wizard displays the following.

b. Go to Updating Existing Installations of Zebra Setup Utilities on page 64.

7. If you agree with the terms of the EULA, check the box that says

I accept the terms of the license agreement

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer

8. Click Next.

You are prompted to select where the files will be installed.

9. Change the destination folder, if necessary, and then click Next.

You are prompted to select a location for program shortcuts.

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer

10. Change the location, if desired, and then click Next.

You are prompted to complete the InstallAware wizard.

11. Skip to Continuing with New or Updated Installations on page 65.

Updating Existing Installations of Zebra Setup Utilities

12. Click Next.

You are prompted to choose the features that you would like to install.

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Install the Printer Driver and Connect the Printer to the Computer

13. Click Next.

You are prompted to complete the InstallAware wizard.

Continuing with New or Updated Installations

Printer Setup and Operation

14. Click Next.

Installation begins.

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer

During installation, you are presented with information about drivers.

15. Read the information, and then check the box that says

I have read the information above

16. Click Next.

You are shown options that can take place when the wizard exits the installation.

17. Check the box that says “Run Zebra Setup Utilities now.”

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18. Click Finish.

What the computer displays next depends on whether any Zebra printer drivers are already installed on your computer. Follow the instructions based on what your computer displays.

If your computer... Then...

Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer

Did not previously have any Zebra printer drivers installed

The System Prepare Wizard displays.

To connect by... Then...

USB port Continue with Connect a Computer to the Printer’s USB

Port on page 69.

Serial or optional parallel port

Continue with Connect a Computer to the Printer’s Serial or

Parallel Port on page 73.

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer

If your computer... Then...

Did previously have any Zebra printer drivers installed

The Zebra Setup Utilities screen displays.

To connect by the...

Then...

USB port Continue with Connecting the printer to a USB port on your

computer on page 70.

Serial or optional parallel port

Continue with Adding a Printer from the Zebra Setup

Utilities Screen on page 76.

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Install the Printer Driver and Connect the Printer to the Computer—USB

Connect a Computer to the Printer’s USB Port

Complete the steps in this section only after you have installed the Zebra Setup Utilities program. If necessary, complete the steps in Install Zebra Setup Utilities on page 60 before continuing.

Important • You must install the Zebra Setup Utilities program before connecting the printer

to your computer. Your computer will not install the correct printer drivers if you connect the printer to it without the Zebra Setup Utilities program.

Caution • Ensure that the printer power is off (O) before connecting data communications

cables. Connecting a data communications cable while the power is on ( printer.

To connect the printer to your computer by USB, complete these steps:

Running the System Prepare Wizard

If you are at the Zebra Setup Utilities screen, you do not need to complete this section. Continue with Connecting the printer to a USB port on your computer on page 70.

Printer Setup and Operation

I) may damage the

The first time that you install the Zebra Setup Utilities program and printer drivers, you are prompted to follow the System Prepare Wizard.

Figure 8 • System Prepare Wizard

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer—USB

1. Click Next.

The System Prepare Wizard prompts you to connect the printer to the USB port on your computer.

2. Click Finish.

The Zebra Setup Utilities screen displays.

Connecting the printer to a USB port on your computer

Complete the steps in this section only after the System Prepare Wizard prompts you to do so or after you have opened the Zebra Setup Utilities program. If necessary, complete the steps in

Install Zebra Setup Utilities on page 60 before continuing.

Figure 9 • Zebra Setup Utilities Screen

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Install the Printer Driver and Connect the Printer to the Computer—USB

100 – 240 VAC

50 – 60 Hz

3. Connect the USB cord to the USB port on your printer.

4. Connect the other end of the USB cord to your computer.

Printer Setup and Operation

5. Plug the female end of the A/C power cord into the A/C power connector on the back of

the printer.

6. Plug the male end of the A/C power cord into an appropriate power outlet.

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer—USB

7. Turn on (I) the printer.

As the printer boots up, your computer completes the driver installation and recognizes your printer.

The installation for the USB connection is complete.

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer—Serial or Parallel

Connect a Computer to the Printer’s Serial or Parallel Port

Complete the steps in this section only after you have installed the Zebra Setup Utilities program. If necessary, complete the steps in Install Zebra Setup Utilities on page 60 before continuing.

Important • You must install the Zebra Setup Utilities program before connecting the printer

to your computer. Your computer will not install the correct printer drivers if you connect the printer to it without the Zebra Setup Utilities program.

Caution • Ensure that the printer power is off (O) before connecting data communications

cables. Connecting a data communications cable while the power is on ( printer.

To connect the printer to your computer by USB, complete these steps:

If you are at the Zebra Setup Utilities screen, you do not need to complete this section. Continue with Adding a Printer from the Zebra Setup Utilities Screen on page 76.

I) may damage the

Running the System Prepare Wizard

The first time that you install the Zebra Setup Utilities program and printer drivers, you are prompted to follow the System Prepare Wizard.

Figure 10 • System Prepare Wizard

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer—Serial or Parallel

1. Select “Other computer ports (Parallel Port, Serial Port, TCP-IP Port, ...), and then click

Next.

The new printer wizard prompts you to begin the installation procedure.

2. Click Finish.

The printer driver wizard displays.

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Install the Printer Driver and Connect the Printer to the Computer—Serial or Parallel

3. Click Next.

You are prompted to select an installation option.

4. Continue with step 6 on page 77.

Printer Setup and Operation

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer—Serial or Parallel

Adding a Printer from the Zebra Setup Utilities Screen

Figure 11 • Zebra Setup Utilities Screen

5. On the Zebra Setup Utilities screen, click Install New Printer.

You are prompted to select an installation option.

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer—Serial or Parallel

6. Click Install Printer.

You are prompted to select a printer type.

7. Select your printer model and resolution.

The model and resolution are on a part number sticker on the printer, usually located below the media hanger. The information will be in the following format:

Part Number: XXXXXxY – xxxxxxxx

where

XXXXX = the printer model Y = the printer resolution (2 = 203 dpi, 3 = 300 dpi, 6 = 600 dpi)

For example, in the part number ZT420x3 – xxxxxxxx

ZT420 indicates that the printer is a ZT420 model 3 indicates that the printhead resolution is 300 dpi

8. Click Next.

You are prompted for a printer name, the port to which the printer will be connected, and the language for the program.

9. Change the printer name (if desired), and select the appropriate port and language.

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer—Serial or Parallel

10. Click Next.

You are prompted to launch other setup wizards.

11. Check the desired options, and then click Finish.

The printer driver is installed. If you are prompted that other programs might be affected, click Next.

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Printer Setup and Operation

100 – 240 VAC

50 – 60 Hz

Install the Printer Driver and Connect the Printer to the Computer—Serial or Parallel

Connecting the printer to a serial or parallel port on your computer

12. Connect the desired cord to the appropriate port on your printer.

13. Connect the other end of the cord to the appropriate port on your computer.

14. Plug the female end of the A/C power cord into the A/C power connector on the back of

the printer.

15. Plug the male end of the A/C power cord into an appropriate power outlet.

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer—Serial or Parallel

16. Turn on (I) the printer.

The printer boots up.

Configuring the printer (if necessary)

17. If necessary, adjust the printer’s port settings to match those of your computer. For more

information, see Port Settings on page 139.

The installation for serial or parallel connections is complete.

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Printer Setup and Operation

100 – 240 VAC

50 – 60 Hz

Install the Printer Driver and Connect the Printer to the Computer—Ethernet

Connect to Your Network through the Printer’s Ethernet Port

If you wish to use a wired print server (Ethernet) connection, you may need to connect the printer to your computer using one of the other available connections. While the printer is connected via one of those connections, you would configure the printer to communicate with your Local Area Network (LAN) through the printer’s wired print server.

For additional information about Zebra print servers, refer to the ZebraNet Wired and Wireless Print Server User Guide. To download the latest version of this guide, go to http://www.zebra.com/zt400-info.

To connect the printer to your computer by a wired print server, complete these steps:

1. Install Zebra Setup Utilities as instructed in Install Zebra Setup Utilities on page 60.

2. Plug the female end of the A/C power cord into the A/C power connector on the back of

the printer.

3. Plug the male end of the A/C power cord into an appropriate power outlet.

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer—Ethernet

4. Turn on (I) the printer.

5. Connect the printer to an Ethernet cable that is connected to your network.

The printer attempts to communicate with your network. If it is successful, it fills in your LAN’s gateway and subnet values and gets an IP address. The printer display will alternate between the printer’s firmware version and its IP address.

6. Check the display to see if an IP address was assigned to the printer. See IP Address

on page 122 for additional ways to view the IP address.

If the printer’s IP address is... Then...

0.0.0.0 or

000.000.000.000

Continue with Configuring the printer

with your LAN information (if necessary) on page 83.

any other value Continue with Adding a Printer from the

Zebra Setup Utilities Screen on page 84.

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer—Ethernet

Configuring the printer with your LAN information (if necessary)

If your printer connected to your network automatically, you do not need to complete this section. Continue with Adding a Printer from the Zebra Setup Utilities Screen on page 84.

7. Connect the printer to your computer using a USB, serial, or optional parallel port as

instructed in Connect a Computer to the Printer’s USB Port on page 69 or Connect a

Computer to the Printer’s Serial or Parallel Port on page 73.

8. Configure the following printer settings. You can change the values through the Zebra

Setup Utilities (click Configure Printer Connectivity on the Zebra Setup Utilities screen) or by the ways listed at the following links. Contact your network administrator for the proper values for your network.

• IP Protocol on page 125 (change the value from ALL to PERMANENT)

• Gateway on page 124 (match the gateway value of your LAN)

• Subnet Mask on page 123 (match the subnet value of your LAN)

• IP Address on page 122 (assign a unique IP address to the printer)

9. After the print server settings have been configured, reset the network to appply the

changes. See Reset Network on page 127.

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer—Ethernet

Adding a Printer from the Zebra Setup Utilities Screen

10. If necessary, open the Zebra Setup Utilities program.

The Zebra Setup Utilities screen displays.

Figure 12 • Zebra Setup Utilities Screen

11. Click Install New Printer.

The printer driver wizard displays.

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Install the Printer Driver and Connect the Printer to the Computer—Ethernet

12. Click Next.

You are prompted to select an installation option.

13. Click Install Printer.

You are prompted to select a printer type.

Printer Setup and Operation

14. Select your printer model and resolution.

The model and resolution are on a part number sticker on the printer, usually located below the media hanger. The information will be in the following format:

Part Number: XXXXXxY – xxxxxxxx

where

XXXXX = the printer model Y = the printer resolution (2 = 203 dpi, 3 = 300 dpi, 6 = 600 dpi)

For example, in the part number ZT420x3 – xxxxxxxx

ZT420 indicates that the printer is a ZT420 model 3 indicates that the printhead resolution is 300 dpi

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer—Ethernet

15. Click Next.

You are notified that the printer is already installed.

16. Click Add new printer.

You are prompted for a printer name, the port to which the printer will be connected, and the language for the printer display.

17. Click Add Port.

The wizard prompts you for a name for the port and the IP address of your printer.

Note • If you have other applications open, you may be prompted that the driver is

locked by another process. You may click Next to continue or Exit to allow you to save your work before continuing with this installation.

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer—Ethernet

18. Give the port a name that you can recognize when it appears in the list of available ports.

19. Enter the printer’s IP address. This could be one that was assigned automatically or one

that you specified manually in the previous section.

20. Click OK.

A printer driver is created with the port name that you assigned. The new printer port appears in the list of available ports.

21. Click Next.

You are prompted to launch other setup wizards.

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer—Ethernet

22. Check the desired options, and then click Finish.

The printer driver is installed. If you are prompted that other programs might be affected, click the appropriate option to continue.

The installation for wired (Ethernet) connections is complete.

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Install the Printer Driver and Connect the Printer to the Computer—Wireless

Connect the Printer to Your Wireless Network

If you wish to use one of the printer’s optional wireless print servers, you must first connect the printer to your computer using one of the other available connections. While the printer is connected via one of those connections, you configure the printer to communicate with your Wireless Local Area Network (WLAN) through the wireless print server.

To connect the printer to your computer by an optional wireless print server, complete these steps:

1. Install Zebra Setup Utilities as instructed in Install Zebra Setup Utilities on page 60.

2. Connect the printer to your computer using a USB, serial, or optional parallel port as

instructed in Connect a Computer to the Printer’s USB Port on page 69 or Connect a

Computer to the Printer’s Serial or Parallel Port on page 73.

Printer Setup and Operation

3. Configure the following printer settings for the wireless print server. You can change the

values through the Zebra Setup Utilities (click Configure Printer Connectivity on the Zebra Setup Utilities screen) or by the ways listed at the following links. Contact your network administrator for the proper values for your network.

• ESSID on page 126 (change the value to match the ESSID of your wireless network)

• IP Protocol on page 125 (change the value from ALL to PERMANENT)

• Gateway on page 124 (match the gateway value of your WLAN)

• Subnet Mask on page 123 (match the subnet value of your WLAN)

• IP Address on page 122 (assign a unique IP address to the printer)

4. After the wireless print server settings have been configured, reset the network to apply

the changes. See Reset Network on page 127.

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer—Wireless

Adding a Printer from the Zebra Setup Utilities Screen

5. If necessary, open the Zebra Setup Utilities program.

The Zebra Setup Utilities screen displays.

Figure 13 • Zebra Setup Utilities Screen

6. Click Install New Printer.

The printer driver wizard displays.

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Install the Printer Driver and Connect the Printer to the Computer—Wireless

7. Click Next.

You are prompted to select an installation option.

8. Click Install Printer.

You are prompted to select a printer type.

Printer Setup and Operation

9. Select your printer model and resolution.

The model and resolution are on a part number sticker on the printer, usually located below the media hanger. The information will be in the following format:

Part Number: XXXXXxY – xxxxxxxx

where

XXXXX = the printer model Y = the printer resolution (2 = 203 dpi, 3 = 300 dpi, 6 = 600 dpi)

For example, in the part number ZT420x3 – xxxxxxxx

ZT420 indicates that the printer is a ZT420 model 3 indicates that the printhead resolution is 300 dpi

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer—Wireless

10. Click Next.

You are notified that the printer is already installed.

11. Click Add new printer.

You are prompted for a printer name, the port to which the printer will be connected, and the language for the printer display.

12. Click Add Port.

The wizard prompts you for a name for the port and the IP address of your printer.

Note • If you have other applications open, you may be prompted that the driver is

locked by another process. You may click Next to continue or Exit to allow you to save your work before continuing with this installation.

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer—Wireless

13. Give the port a name that you can recognize when it appears in the list of available ports.

14. Enter the printer’s IP address. This could be one that was assigned automatically or one

that you specified manually in the previous section.

15. Click OK.

A printer driver is created with the port name that you assigned. The new printer port appears in the list of available ports.

16. Click Next.

You are prompted to launch other setup wizards.

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Printer Setup and Operation

Install the Printer Driver and Connect the Printer to the Computer—Wireless

17. Check the desired options, and then click Finish.

The printer driver is installed. If you are prompted that other programs might be affected, click the appropriate option to continue.

The installation for wireless communication is complete.

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Print a Test Label and Make Adjustments

After you have loaded media, loaded ribbon (if using Thermal Transfer mode), installed the printer driver, and connected your printer to your computer, use the directions in this section to print a test label. Printing this label allows you to see if your connection is working and if you need to adjust any of the printer settings.

To print a test label and adjust the printer (if necessary), complete these steps:

1. Open the Zebra Setup Utilities to return to the Zebra Setup Utilities screen.

Printer Setup and Operation

Print a Test Label and Make Adjustments

2. Click on one of the available print drivers for your printer.

3. Click Open Printer Tools.

The Tools window displays the available printer commands.

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Printer Setup and Operation

Print a Test Label and Make Adjustments

4. Click Send to print a printer configuration label.

If your connection is working correctly and your printer is correctly loaded with media and ribbon (if used), a printer configuration label prints.

Figure 14 • Sample Printer Configuration Label

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Printer Setup and Operation

Print a Test Label and Make Adjustments

5. Did the printer configuration label print, and is the print quality acceptable?

If... Then...

The label printed and the print quality is acceptable

The label did not print

The label prints, but with poor quality or other issues

Your printer is ready for printing. Continue with the label designer program of your choice. You may use ZebraDesigner™, which you can download from

http://www.zebra.com.

a. Close the Tools window and make sure that you

selected the correct printer driver before you click Open Printer Tools. Try printing the label again.

b. If the label still did not print, check the connections

between your printer and your computer or your printer and your network.

c. If necessary, modify the printer’s settings to make

them match your computer’s settings.

See Printing Issues on page 176 for troubleshooting instructions.

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Printer Setup and Operation

Notes • ___________________________________________________________________

__________________________________________________________________________

Print a Test Label and Make Adjustments

P1066582-06EN ZT400 Series User Guide 12/22/20

Printer Configuration

and Adjustment

This section assists you with configuration of and adjustments to the printer.

Contents

Adjust Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Print Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

RFID Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Language Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Sensor Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139

Bluetooth Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Calibrate the Ribbon and Media Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Adjust the Printhead Pressure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Remove Used Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

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100

Printer Configuration and Adjustment

Adjust Printer Settings

This section presents the printer settings that you can change and identifies the tools for changing them. These tools include the following:

• ZPL and Set/Get/Do (SGD) commands (See the Zebra information.)

• The printer’s user menus (See Idle Display, Home Menu, and User Menus on page 17 for more information.)

• The printer’s web pages when the printer has an active wired or wireless print server connection (See the ZebraNet Wired and Wireless Print Servers User Guide for more information.)

Copies of the referenced manuals are available at http://www.zebra.com/manuals.

Programming Guide for more

P1066582-06EN ZT400 Series User Guide 12/22/20

Zebra ZT410, ZT420 User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Terms of Use

Proprietary Statement

Product Improvements

Liability Disclaimer

Limitation of Liability

Publication Date

Declaration of Conformity

Compliance Information

Contents

Introduction

Printer Options

Communication Interfaces

Printer Components

Control Panel

Navigating through Screens in the Display

Idle Display, Home Menu, and User Menus

Types of Media

Ribbon Overview

When to Use Ribbon

Coated Side of Ribbon

Handling the Printer

Unpack and Inspect the Printer

Store the Printer

Ship the Printer

Select a Location for the Printer

Select a Print Mode

Load the Media

Final Steps for Tear-Off Mode

Final Steps for Peel-Off Mode (with or without Liner Take-Up)

Final Steps for Rewind Mode

Final Steps for Cutter Mode

Load the Ribbon

Install the Printer Driver and Connect the Printer to the Computer

Install Zebra Setup Utilities

Connect a Computer to the Printer’s USB Port

Connect a Computer to the Printer’s Serial or Parallel Port

Connect to Your Network through the Printer’s Ethernet Port

Connect the Printer to Your Wireless Network

Print a Test Label and Make Adjustments

Adjust Printer Settings