Zebra RP4T, QLn220, QLn320, QLn420, ZQ110 User Manual

...

User Guide

P1068791-004

© 2018 ZIH Corp. The copyrights in this manual and the software and/or firmware in the label printer described therein are owned by ZIH Corp. Unauthorized reproduction of this manual or the software and/or firmware in the label printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability.

This product may contai n ZPL

Equalizer

Circuit; E3®; Link-OS®, and Monotype Imaging fonts. Software © ZIH

, ZPL II®, and ZebraLink™ programs; Element Energy

logo, ZPL, ZPL II, Element Energy Equalizer Circuit, and E

Circuit are registered

Bluetooth

is a registered trademark of Bluetooth SIG, Inc.

All other brand names, product names, or trademarks belong to their respective holders. For additional trademark information, please see “Trademarks” on the product CD.

Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra Technologies”) . It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies Corporation.

Product Improvements Continuous improvement of products is a policy of Zebra Technologies Corporation. All specifications and designs are subject to change without notice.

Liability Disclaimer Zebra Technologies Corporation takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies Corporation reserves the right to correct any such errors and disclaims liability resulting therefrom.

Radio Approvals Zebra Wireless WLAN printers are only approved for use in certain countries. In no event shall Zebra be liable for uses of Zebra Wireless WLAN printers that are contrary to loc al law. To determine whether you are allowed to use your Zebra Wireless WLAN printer in a specific country, check to see if the radio type number that is printed on the identification label of your device is listed on the radio approval list posted on the Zebra support site at

Limitation of Liability In no event shall Zebra Technologies Corporation or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies Corporation has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

http://support.zebra.com.

Part Number: P1068791-004

Contents

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Bluetooth-Enabled Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

Bluetooth FAQ’s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

What is Bluetooth? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

What is Classic Bluetooth (BT)?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

What is Bluetooth LE (BLE)? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

What is Bluetooth used for? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Is Bluetooth technology hardware or software? . . . . . . . . . . . . . . . . . . . . . . .11

What devices can communicate with Zebra’ s Bluetoot h printers? . . . . . . . . .11

What information can be transmitted via Bluetooth to Zebra printers?. . . . . .12

What is a master device and what is a slave device?. . . . . . . . . . . . . . . . . . .13

What is Link-OS

What type of security does Bluetooth support? . . . . . . . . . . . . . . . . . . . . . . .13

? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Minimum Security Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Bluetooth Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Secure Simple Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Bluetooth LE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Man-In-The-Middle Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Configuring the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Print a Network Configuration Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Change Bluetooth Settings on Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Installing and Using Zebra Setup Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Connecting the Printer to a Windows 7 PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Connecting the Printer to a Windows 8 PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35

Connecting the Printer to a Windows 10 PC . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

3/27/18 Bluetooth® Wireless Guide P1068791-004

Contents

Connecting Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Connecting an Apple iOS device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Downloading Zebra Utilities from the App Store. . . . . . . . . . . . . . . . . . . . . . .42

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Troubleshooting Steps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

P1068791-004 Bluetooth® Wireless Guide 3/27/18

Overview

Use this chapter to familiarize yourself with Bluetooth® technology and the various Zebra

® printers that are Bluetooth enabled.

Contents

Bluetooth-Enabled Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Bluetooth FAQ’s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

What is Bluetooth?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

What is Classic Bluetooth (BT)? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

What is Bluetooth LE (BLE)?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

What is Bluetooth used for?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Is Bluetooth technology hardware or software?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

What devices can communicate with Zebra’s Bluetooth printers?. . . . . . . . . . . . . . . . 11

What information can be transmitted via Bluetooth to Zebra printers? . . . . . . . . . . . . 12

What is a master device and what is a slave device? . . . . . . . . . . . . . . . . . . . . . . . . . 13

What is Link-OS

What type of security does Bluetooth support? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

3/27/18 Bluetooth® Wireless Guide P1068791-004

Overview

Bluetooth-Enabled Printers

Table 1 • Bluetooth-Enabled Mobile Printers

Model LCD Wireless Options Capabilities

EM220II

• BT 3.0 + EDR (Standard)



• 802.11b/g (optional)

(EDR: Enhanced Data Rate)

• 1.89-inch print width

• 203 dpi/8 dpm

Apple iOS

Support



iMZ220

iMZ320

P4T/

RP4T

QLn220

QLn320

QLn420

• BT 2.1 (standard)



• Dual Radio (BT 3.0 + 802.11 a/b/g/n)

(optional)

• BT 2.1 (standard)



• Dual Radio (BT 3.0 + 802.11 a/b/g/n)

(optional)

• BT 2.0 (standard)



• 802.11b/g (optional)

• BT 2.1 (standard)



• Dual Radio (BT 3.0 + 802.11 a/b/g/n)

(optional)

• BT 2.1



• Dual Radio (BT 3.0 + 802.11 a/b/g/n)

• BT 2.1 (optional)



• Dual Radio (BT 3.0 + 802.11 a/b/g/n)

• 1.89-inch print width

• Link-OS

• 2.89-inch print width

• Link-OS

• 4.09-inch print width

• 203 dpi/8 dpm

• Supports 1.9-inch width

• Link-OS

• Supports 2.89- inch print

• Link-OS

• Supports 3.89-inch print

• Link-OS

width



ZQ110

ZQ320

Apple iOS support is available with the BT Classic option.

P1068791-004 Bluetooth® Wireless Guide 3/27/18

• BT 3.0 (Standard)



• 802.11b/g (optional)

Outdoor unit (Black)



Indoor unit (Silver/Black shown)

• BT (Classic, LE 4.0)

• Dual Radio (BT Classic, LE 4.0 +

802.11ac)

• Supports 2.28-inch width

• Supports 3.0-inch (76 mm)

& 3.15-inch (80 mm) print widths

• Link-OS



Bluetooth-Enabled Printers

Table 1 • Bluetooth-Enabled Mobile Printers

Model LCD Wireless Options Capabilities

ZQ510

• BT 4.0/LE + BT 3.0



• Dual Radio (BT 3.0 + 802.11 a/b/g/n)

• Supports 2.83-inch print

width

• Link-OS

Overview

Apple iOS

Support



ZQ520

Apple iOS support and Made for iPod, iPhone, iPad means that an electronic accessory has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and is certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iOS devices may affect wireless performance.

Note • QLn printers with SKUs QNx-xxNxxMxx-xx and QNx-xxCxxMxx-xx support Made for iPod iPhone iPad (MFi).

• BT 4.0/LE + BT 3.0



• Dual Radio (BT 3.0 + 802.11 a/b/g/n

* Apple iOS support is available with the BT Classic option.

• Supports 4.09-inch print

width

• Link-OS



3/27/18 Bluetooth® Wireless Guide P1068791-004

Overview

Bluetooth-Enabled Printers

Table 2 • Bluetooth-Enabled Desktop and Industrial Printers

Model LCD Wireless Options Capabilities

GX420t

• BT 2.0 (standard)



• BT 2.1 (optional)

• 802.11 a/b/g/n (optional)

• XML enabled printing

Apple iOS

Support



GX430t

GX420d

ZD410

ZD420

Series

ZD500

Series

ZD500R

Series

• BT2.0 (standard)



• BT 2.1 (optional)

• 802.11 a/b/g/n (optional)

• BT 2.0 Standard)



• BT 2.1 (optional)

• 802.11 a/b/g/n (optional)

• BLE (standard)



• BT 4.0 (Classic + BLE) + 802.11a/b/g/n/ac

(Optional)

• BLE (standard)



• BT 4.0 (Classic + BLE) + 802.11a/b/g/n/ac

(optional)

• BT 2.0 Standard



• Dual Radio (BT 3.0 + 802.11 a/b/g/n)

(optional)

• BT 200 (standard)



• Dual Radio (BT 3.0 + 802.11 a/b/g/n)

(optional)

• XML enabled printing

• Link-OS

• XML enabled printing

• Link-OS

• XML enabled printing

• Link-OS

• XML enabled printing

• RFID module

• Link-OS



ZD620

Series

ZT400 Series

Apple iOS support is available with the BT Classic option.

P1068791-004 Bluetooth® Wireless Guide 3/27/18

• BLE (optional)



• BT 4.0 (Classic + BLE) + 802.11a/b/g/n/ac

• BT 2.1+ EDR (standard)



• 802.11 a/b/g/n (optional)

(EDR: Enhanced Data Rate)

(optional)

• XML enabled printing

• Link-OS

• XML enabled printing

• Wired Ethernet (Built-in)

• 4 in.- & 6 in. print widths

• Link-OS





Table 2 • Bluetooth-Enabled Desktop and Industrial Printers

Model LCD Wireless Options Capabilities

ZT510

• BLE (standard)



• BT 4.0 (Classic + BLE) + 802.11a/b/g/n/ac

(optional)

ZT600

series

• BT 4.0 (standard)



• 802.11ac (optional)

* Apple iOS support is available with the BT Classic option.

Bluetooth-Enabled Printers

• XML enabled printing

• Wired Gigabit Ethernet

(Built-in)

• 4 in.-print widths

• Link-OS

• XML enabled printing

• RFID Capable

• Wired Gigabit Ethernet

(Built-in)

• 4 in.- & 6 in.-print widths

• Link-OS

Overview

Apple iOS

Support



3/27/18 Bluetooth® Wireless Guide P1068791-004

Overview

Bluetooth FAQ’s

Note •

accessory has been designed to connect specifically to iPod, iPhone, or iPad, respectively, and is certified by the developer to meet Apple performance standards. Apple is not responsible for the operation of this device or its compliance with safety and regulatory standards. Please note that the use of this accessory with iOS devices may affect wireless performance.

Apple iOS support and Made for iPod, iPhone, iPad means that an electronic

What is Bluetooth?

Bluetooth technology is the global wireless standard for enabling low energy, small range, secure connectivity for Bluetooth-enabled devices without the use of cables or wires. Bluetooth devices send and receive data over short distances using radio transmissions.

What is Classic Bluetooth (BT)?

Classic Bluetooth is a wireless small range network technology for streaming data applications such as voice communications. Classic Bluetooth provides a robust connection between devices such as headsets, cars, industrial sensors, an medical sensors.

What is Bluetooth LE (BLE)?

Bluetooth Low Energy (Bluetooth LE, BLE, or Bluetooth Smart) is a wireless short range network technology created for the healthcare, fitness, security, and home entertainment industries.

Bluetooth Low Energy is intended to provide considerably reduced power consumption compared to Bluetooth Classic, while maintaining a similar range of communications. Bluetooth low energy is a low power consumption device that operates in sleep mode most of the time and wakes up when a connection is initiated.

Note • It is recommended that only configuration functions should be performed over a

BLE connection. Printer configuration functions v ia BLE can be performed using Zebra's Printer Setup for Android.

P1068791-004 Bluetooth® Wireless Guide 3/27/18

Zebra Bluetooth Radio Range

Bluetooth technology (BT) operates in the unlicensed industrial, scientific, and medical (ISM) band using spread spectrum, frequency hopping, full-duplex signal at a nominal rate of 1600 hops/sec. The 2.4 GHz ISM band is available and unlicensed in most countries.

Classic Bluetooth Bluetooth Low Energy

Range Throughput

100 m (328 ft) 25 m (82 ft) 2 Mbps 100 kbps

Zebra Radios and BT Specifications

The Bluetooth radio inside Zebra printers complies with BT 2.0 Specification or BT Specification 2.1 (B-radio) or the BT Specification 3.0 (C-radio, or Dual Radio) or BT specification 4.0 and supports the SPP (Serial Port Profile). All print jobs sent to the printer will be done through the ZPS (Zebra Parser Service), which is basically a BT emulation of an RS-232 serial communication.

Overview

Bluetooth FAQ’s

What is Bluetooth used for?

Bluetooth capability is built into electronic devices and adapters. Bluetooth is a direct device-to-device connection which allows the user to wirelessly share data and other information between paired devices. A Bluetooth radio is designed to replace cables by taking the information normally carried by the cable and transmitting it over a radio frequency to a receiving Bluetooth radio device.

Is Bluetooth technology hardware or software?

It’s a combination of both. In products that contain Bluetooth, a small computer chip containing the Bluetooth radio is installed in the product. But it also needs software to connect to other products.

What devices can communicate with Zebra’s Bluetooth printers?

Any computer or hand-held device that has a Bluetooth radio inside and supports the SPP (Serial Port Profile) of the Bluetooth specification can communicate with Zebra Bluetooth printers.

Note • BLE-only printers can only communicate with hand-held devices supporting BLE.

3/27/18 Bluetooth® Wireless Guide P1068791-004

Overview

Bluetooth FAQ’s

What information can be transmitted via Bluetooth to Zebra printers?

All data that can be transmitted over a serial cable can be sent over Bluetooth. The practical and intended uses are data that has been formatted for printing of receipts, labels, and bar codes. Zebra provides a label creation utility called ZebraDesigner to facilitate the formatting of labels or text. For more information about ZebraDesigner, visit

www.zebra.com/software.

To view the Zebra Programming Guide, visit www.zebra.com/support.

Independent Software Vendors

Zebra partners with Independent Software Vendors (ISVs) to develop software and mobile applications for use with Zebra printers.The Zebra ISV program is designed to provide ISVs with access to the sale, marketing, and technical support that they will need to develop, integrate, and promote solutions in new markets around the globe. You can download a sample mobile application called Zebra Utilities from the App Store on an

iOS

service or from the Google Play store on an Android ™ device. See

Mobile Devices on page 40

device.

for instructions on setting up Zebra Utilities on your mobile

Connecting

Figure 1 • Zebra Utilities on Apple iPhone

To become a Zebra ISV Partner, please visit

http://www.zebra.com/us/en/partners/become-a-partner.html.

To find an ISV Partner, please visit http://www.zebra.com/findisv.html.

P1068791-004 Bluetooth® Wireless Guide 3/27/18

What is a master device and what is a slave device?

The master device refers to the device that initiates the connection with other Bluetooth devices. The slave device refers to the Bluetooth device that listens for and receives the connection information from the master device. Link-OS role-switching, allowing iOS

master devices to automatically reconnect.

enabled printers now support

What is Link-OS®?

Link-OS® was developed by Zebra Technologies to be a core set of applications that are supported across a wide range of smart phones, tablets, and other computer systems to help customers manage printers, connect devices and applications, in a building or across the globe. To learn more about Link-OS

, visit www.zebra.com/linkos.

What type of security does Bluetooth support?

The Bluetooth specification supports authentication and encryption. For the authentication algorithm, the size of the key used is always 128 bits. For the encryption algorithm, the key size may vary between 1 and 16 octets (8-128 bits).

Overview

Bluetooth FAQ’s

See

Security onpage15

for more information.

3/27/18 Bluetooth® Wireless Guide P1068791-004

Overview

Notes • ___________________________________________________________________

__________________________________________________________________________

Bluetooth FAQ’s

P1068791-004 Bluetooth® Wireless Guide 3/27/18

Security

This section explains the various security features included in Zebra® Bluetooth® enabled printers.

Contents

Minimum Security Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Bluetooth Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Secure Simple Pairing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Bluetooth LE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Man-In-The-Middle Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

3/27/18 Bluetooth® Wireless Guide P1068791-004

Security

Minimum Security Mode

Minimum Security Mode sets the minimum security mode at which the printer connects.The master device dictates the security mode and the printer will agree to connect at a higher security. Security Mode levels are as follows:

Table 3 • Minimum Security Mode

If the master device is Bluetooth 2.0 or older:

Security Mode 1

Encryption

Level

Unencrypted NO PIN

PIN MITM Description

Not

required

(default)

Security Mode 2

Security Mode 3

Security Mode 4

Profile-level PIN

required

Link-level PIN

required

Not

Applicable

Not

Applicable

Not

required

Required All user data

Required Printer will not

No data is encrypted

All user data is

encrypted

and Bluetooth

management

commands are

encrypted

connect to

Bluetooth 2.0

master device

If the master device is Bluetooth 2.1 or newer:

Secure Simple

Pairing will

always be used if

both devices are Bluetooth 2.1 or

newer.

See Bluetooth

Pairing

on page 18.

If the master device uses Bluetooth LE:

Neither

encryption nor

MITM protection

is required to

send/receive label

data.

Encryption, but

not MITM

protection is

required to

send/receive label

data (i.e., Just

Works is

allowed).

Encryption and

MITM protection

are required to

send/receive label

data (i.e., Just

Works is NOT

allowed).

P1068791-004 Bluetooth® Wireless Guide 3/27/18

Security

Minimum Security Mode

1. To change the Minimum Security Mode, (the mode the printer connects to the master

device), in Zebra Setup Utilities (ZSU), refer to the table above and click the desired level: 1, 2, 3, or 4 on the Bluetooth settings screen.

3/27/18 Bluetooth® Wireless Guide P1068791-004

Security

Bluetooth Pairing

Secure Simple Pairing

Bluetooth 2.1 introduced Secure Simple Pairing. SSP improves the security of Bluetooth by not using a static PIN and requires that all data be encrypted. SSP replaces the older Minimum Security Mode model for devices with Link-OS supports two modes:

The printers automatically decide whether to use Numeric Comparison or Just Works based on the features of the printer and the master device. If both devices have a way of displaying a 6-digit number, the printer will use Numeric Comparison.

The printing behavior for printers without a display is controlled by the Set/Get/Do command and its values. See Table4 onpage19 for more information.

compatible printers. SSP

• Numeric Comparison displays a 6-digit number on both the master device and the printer that must be confirmed on both devices.

• Just Works requires no printer confirmation when in pairing mode.

Bluetooth LE

Bluetooth LE supports three pairing modes:

• Numeric Comparison displays a 6-digit number on both, the master device and the printer, that must be confirmed on both devices.

Note •

• Passkey, similar to Numeric Comparison, displays or prints a 6-digit number. Unlike Numeric Comparison, this number must be typed in on the master device.

• Just Works requires no printer confirmation when in pairing mode.

Table 4 also applies to printers using Bluetooth LE. Depending on the version(s) of LE

supported by the printer and/or master device, the 6-digit pairing code will be confirmed by the master (Numeric Comparison) or entered by the master (Passkey).

This mode is not supported by all LE printers and/or mast er devices.

P1068791-004 Bluetooth® Wireless Guide 3/27/18

Set/Get/Do Command

Table 4 • Set/Get/Do for Printers Without a Display

Security

Bluetooth Pairing

bluetooth.non_display_

numeric_comparison

Default Value:

Other Values:

print Prints the

noprint The 6-digit

off Disables

Description Notes

If the printer does not have an LCD, the printer wi ll prin t

6-digit number

the 6-digit number, and you must confirm the number on the master device.

The master device will display the 6-digit code, and you

number is not

must confirm it on the master device.

printed

Security Modes 3 and 4 will result in a pairing failure.

Numeric

“Just Works” (no MTIM protection) is supported.

Comparison

Note • The printed code will use 1-2 inches of

media. Printing the code is only necessary the first time the printer pairs with each device.

Important • There is no way to know if a third

party device has established a MITM attack because the code cannot be displayed on the printer!

3/27/18 Bluetooth® Wireless Guide P1068791-004

Security

Bluetooth Pairing

Man-In-The-Middle Protection

MITM (Man-In-The-Middle) refers to an attack between two devices. This MITM Protection guards against a third party intercepting a connection between two devices. Just Works pairing mode does not support MITM protection. Numeric Comparison and Passkey modes support MITM protection. During Numeric Comparison and Passkey modes pairing, both devices specify if they require MITM protection. If either device requires MITM protection, Just Works pairing mode cannot be used.

If one device requires MITM protection and the other device only supports Just Works pairing mode, this may cause the pairing to fail.

The printer does not require MITM protection in Minimum Security Mode 1 and 2. The printer does require MITM protection for Minimum Security Mode 3 and 4.

For more advanced security settings and to customize security settings with Set/Get/Do commands, refer to the Zebra Programming Guide on zebra.com/manuals.

P1068791-004 Bluetooth® Wireless Guide 3/27/18

Connectivity

Contents

Configuring the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Print a Network Configuration Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Change Bluetooth Settings on Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Installing and Using Zebra Setup Utilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Connecting the Printer to a Windows 7 PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Connecting the Printer to a Windows 8 PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Connecting the Printer to a Windows 10 PC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Connecting Mobile Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

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Connectivity

Configuring the Printer

This guide assumes that you have installed the proper drivers (if necessary) on the master device and then the device is Bluetooth compatible. A master device is any Bluetooth radio enabled device that can initiate a connection with a Bluetooth radio enabled printer. These instructions include connecting your Bluetooth printer to:

• desktop Microsoft

•Apple iOS

•Android

• Microsoft Windows-based mobile devices

Print a Network Configuration Label

Verify that your Zebra printer has the Bluetooth radio installed. You can verify this by printing a network configuration label (see Figure 2 on page 23 and Figure3 onpage24 for sample labels). Zebra printers with the Internal Bluetooth option installed print a configuration label with information needed to establish and troubleshoot printing from a network. Refer to your printer’s user guide for instructions on how to print a configuration label.

Windows® PCs and mobile computers

devices (iPhone, iPad, iPod Touch)

™

devices

The printer’s Bluetooth settings help identify the printer for installation, print operations, and network connectivity.

1. Depending on the model of your printer, make sure the printer is plugged into a proper

power source or the battery is installed. If your printer uses a battery as the power source, you may need to charge the battery before you can continue setting up your printer.

2. Load media into the printer. For more information regarding loading media into your

printer, refer to your printer’s User Guide.

3. Turn on (|) the printer. Ensure Bluetooth Discovery is turned ON by referring to the

network configuration label.

4. Print a network configuration label. For instructions, refer to your printer’s User Guide.

5. Looking at the network configuration label, ensure that Bluetooth discover mode is

ON. If not, change the setting. Refer to Changing the Bluetooth Settings on Your Printer, on page 21 for instructions.

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Connectivity

Configuring the Printer

Figure 2 • An example of a network configuration label (Two-Key)

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Configuring the Printer

Figure 3 • An example of a network configuration label (ZPL)

P1068791-004 Bluetooth® Wireless Guide 3/27/18

Change Bluetooth Settings on Your Printer

If your network configuration label indicated that Bluetooth discovery is OFF, enable the option using the Microsoft Windows-based Zebra Setup Utilities or by sending the following Set/Get/Do command:

! U1 setvar "bluetooth.discoverable" "on"

Installing and Using Zebra Setup Utilities

Minimum System Requirements

• Windows Vista

• Windows 7

• Windows 8

• Windows 8.1

• Windows 10

• Windows Server 2008 R2

• Windows Server 2012 R2

Connectivity

• Windows Server 2016

In the Windows environment, the printer requires the ZebraDesigner driver installed on the computer to allow printing after establishing a Bluetooth connection. Use the Zebra Setup Utilities configuration wizard to configure your Bluetooth settings.

1. Download and install Zebra Setup Utilities (ZSU) from your printer’s User CD or visit

www.zebra.com/setup/ to download the latest version. Double-click the .exe file and

the wizard will guide you through the installation process.

2. Connect the printer to your PC using a USB, serial, or parallel cable.

3. Launch ZSU by going to the Start menu, and click Zebra Technologies > Zebra Setup

Utilities > Zebra Setup Utilities.

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Connectivity

Change Bluetooth Settings on Your Printer

The Zebra Setup Utilities screen displays.

4. In the list of printers displayed, select your printer.

5. Click Configure Printer Connectivity.

6. On the Connectivity Type screen, select Bluetooth.

7. Click Next.

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Connectivity

Change Bluetooth Settings on Your Printer

8. On the Bluetooth settings screen, click in the check box next to Enabled.

By default, a Zebra Bluetooth printer comes with the following settings:

• Bluetooth Enabled: All QLn printers with dual radio, Bluetooth = Disabled. All other printers, Bluetooth = Enabled.

• Friendly Name: The Friendly Name is part of the printer local name (a combination of the printer model name and an alphanumeric string of characters). The alphanumeric string of characters is the Friendly Name of the device. This is the name provided by the printer during service discovery. The Friendly Name is a string of up to 20 characters long that is unique to each printer.

• Discoverable: Discoverable = ON.

• Minimum Security Mode: 1. See Table 3 on page 16 for further information.

9. Next to Discoverable, if it is not already chosen, select ON.

This option sets whether the device will appear in a Bluetooth inquiry on another device, typically, a master device.

10. Leave Authentication PIN blank. The PIN (bluetooth.bluetooth_pin) is necessary for

pairing if the master device is BT2.0 or older.

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Connectivity

Change Bluetooth Settings on Your Printer

11. Click Next.

The Final Stream screen displays with the Set/Get/Do command settings to send to your printer or save to a file.

(For more information regarding SGD commands and other Zebra programming languages, go to zebra.com/manuals on-line to download the Zebra Programming Guide.)

12. Click Next.

13. Perform one of the following:

• On the Send Data screen, select Printer to send your settings directly to the printer.

•Select File to save the settings in a file with a destination of your choice.

14. Click Finish to complete the Bluetooth configuration for your printer.

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Connecting the Printer to a Windows 7 PC

Connectivity

Important •

The printer must have the factory option Bluetooth installed and enabled. If the printer has an LCD screen, the printer’s main menu screen will display Bluetooth connection status. If the printer does not have an LCD, the blue LED light will be solid blue to indicate a Bluetooth connection has been established.

1. In Windows 7, select Start > Devices and Printers.

Turn your printer on so it can be discovered by Windows.

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Connectivity

Connecting the Printer to a Windows 7 PC

2. Do you have a USB adapter add-on?

No You already have Bluetooth enabled, so skip to

Yes Continue with step 3.

3. If your master device has a USB Bluetooth adapter add-on, confirm that the screen

looks similar to the one below.

Then…

step 5 on page 32.

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Connecting the Printer to a Windows 7 PC

4. Perform the following steps to enable Bluetooth connectivity in Windows:

a. Right-click on the Bluetooth icon. b. Select Bluetooth Settings from the pop-up menu. c. Verify that both Connections check boxes are checked. d. Verify that the Turn off the Bluetooth Adapter option is not checked. e. Click Apply and then, click OK to close the window.

Connectivity

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Connectivity

Connecting the Printer to a Windows 7 PC

5. On the Devices and Printers windows, click Add a device. Add a device window will

populate with Bluetooth devices near you and have been configured to allow service discovery.

6. In the Add a device window, click on the Zebra printer, and then click Next.

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Connectivity

Connecting the Printer to a Windows 7 PC

7. Start with the Windows Display and select the column that matches your printer (either

with or without a display).

8. Verify that the pairing codes match.

Important •

step quickly!

Windows Display Printer Display Printer Without a Display

• Windows displays a random

pairing code in the Add a Device window.

• If the code matches the code

printed or displayed on the printer, select yes.

Windows will display the pairing code for only 10 seconds, so complete this

• Use the printer’s control panel

arrow buttons to change the highlighted

REJECT options and then

press

ACCEPT or

OK on the printer’s

control panel.

• The printer displays “Pairing

successful”.

• See Figure 4. If your printer

does not have a display screen, the printer will print the pairing code on the loaded media like the example below .

• If the pairing code numbers

match, select

a Device

Windows) and click

YES on the Add

window (in

Next.

Figure 4 • Example of printer

without a display

The above behavior is if the Windows PC has a BT2.1 or newer radio.

If the printer or Windows PC has a BT2.0 radio or older, you will be asked to enter a PIN.

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Connectivity

Connecting the Printer to a Windows 7 PC

9. The Add a Device window alerts you when the device is added to the computer, click

Close.

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Connecting the Printer to a Windows 8 PC

Before adding (also called pairing) a Bluetooth enabled device, make sure it’s turned on and discoverable. Check with your device manufacturer’s User Manual for further information.

1. Do you have a USB adapter add-on?

Then…

No You already have Bluetooth enabled, so skip to

step 5 on page 32.

Yes Continue with step 3.

2. If your master device has a USB Bluetooth adapter add-on, confirm that the screen

looks similar to the one below.

Connectivity

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Connectivity

Connecting the Printer to a Windows 8 PC

3. Swipe in from the right edge of the screen or move your mouse toward the right edge

of the screen, select Settings, and then select Change PC Settings.

4. Select PC and devices, and then select Bluetooth. After Windows displays the

Bluetooth-enabled devices, select the device and click Pair.

Important • Windows will display the pairing code for only 10 seconds, so complete

this step quickly!

5. Follow the instructions on your screen to finish pairing your device.

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Connecting the Printer to a Windows 10 PC

Before adding (also called pairing) a Bl uetooth enabled device, make sure it’s turned on (I) and discoverable.

1. Do you have a USB adapter add-on?

Then…

No You already have Bluetooth enabled, so skip to

step 5 on page 32.

Yes Continue with step 3.

2. If your master device has a USB Bluetooth adapter add-on, confirm that the screen

looks similar to the one below.

Connectivity

3. Open the Windows Start Menu by clicking on the Windows Start button and select

Settings.

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Printer Serial Number

Connecting the Printer to a Windows 10 PC

4. Click on the Devices category in the Settings window.

5. Click on Bluetooth. If your PC doesn’t have Bluetooth installed. the Bluetooth category

will not be displayed in the list of device categories. The printer is identified by the serial number.

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Connectivity

Connecting the Printer to a Windows 10 PC

6. Select the printer from the list and then click, Pair.

7. The printer will print a passcode. Compare that with the passcode shown on the

screen. Click ‘Yes’ if they match.

The printer status changes to connected when pairing has completed.

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Connectivity

Connecting Mobile Devices

Connecting an Apple iOS device

Note •

See Table 1 on page 6 for mobile printers or see Table 2 on page 8 for

desktop and tabletop printers with Apple iOS device support.

Note • Depending on what version iOS you are running, the icons and screens may

look a little different than your screen, but the instructions are the same across all iOS versions.

1. Open the Settings app on your iPhone.

2. Tap General and then tap Bluetooth.

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Connectivity

Connecting Mobile Devices

3. Make sure Bluetooth is turned on. In the Devices list, tap your Zebra printer. By

default, the printer name is the serial number of the printer.

Note •

4. After the pairing, the iPhone will indicate “Connected”. You can test your connection

Only printers using BT Classic will be listed.

by downloading the Zebra Utilities free app from the App Store. Zebra Utilities has files for demo purposes and will help you test and diagnose any issues with printing from your mobile device.

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Connectivity

Connecting Mobile Devices

Downloading Zebra Utilities from the App Store

Zebra Utilities allows you to print labels, receipts, and encode RFID tags directly from your iPhone, iPad, or iPod touch to a Bluetooth-enabled Zebra printer.

1. Open the App Store on your iOS device. Install and launch the Zebra Utilities app.

2. On the main screen, tap Files. Pick one of the files to do a test print and tap it.

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Connectivity

Connecting Mobile Devices

3. If you want to change the Print Quantity, tap in the text box and type the quantity of

copies you want to print. When finished, tap Print in the upper right corner.

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Connectivity

Notes • ___________________________________________________________________

__________________________________________________________________________

Connecting Mobile Devices

P1068791-004 Bluetooth® Wireless Guide 3/27/18

Troubleshooting

This section explains common troubleshooting procedures when connecting Bluetooth devices.

Contents

Troubleshooting Steps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

3/27/18 Bluetooth® Wireless Guide P1068791-004

Troubleshooting

Troubleshooting Steps

If you are experiencing Bluetooth connectivity issues, first perform the following basic troubleshooting steps that may quickly resolve your issue.

1. If your Bluetooth device uses batteries, make sure that your batteries are charged.

2. If your Bluetooth device uses a Bluetooth adapter that connects to your computer

through a USB port, try connecting the adapter to another USB port on your computer.

3. If there are multiple Bluetooth devices connected to your computer, temporarily

disconnect them. They can interfere with a Bluetooth adapter.

4. Verify that the Bluetooth device that you are troubleshooting is powered on and that

Bluetooth is enabled. If your device has a wireless switch, make sure that the wireless switch is turned on. Check your printer’s User Guide that came with your printer or online at www.zebra.com/support to locate the wireless switch on your printer.

Important •

Make sure your Windows computer is up to date with all the latest service

packs and drivers.

5. In Windows 7, use your Start menu to check for updates. Click the Start button, click

All Programs, and then click Windows Update.

Important • If you are using Windows 8, enter Windows Update in the search box, tap

or click Settings, and then tap or click Install optional updates.

6. If any important updates are available for your computer, install them. To do this, click

Install updates. If you are prompted to restart your computer after all the updates are installed, restart your computer.

7. If it still does not work go to www.zebra.com/support for assistance.

P1068791-004 Bluetooth® Wireless Guide 3/27/18

3/27/18 Bluetooth® Wireless Guide P1068791-004

Corporate Headquarters

Zebra Technologies Corporation 3 Overlook Point Lincolnshire, IL 60069 USA T: +1 847 634 6700 Toll-free +1 866 230 9494 F: +1 847 913 8766

http://www.zebra.com

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