Zebra ZD42H42-T0EW02EZ User Manual

ZD620 and ZD420

Link-OS 4 inch Desktop Printers

User’s Guide

212485-003 Rev. A

Copyright ZIH Corp. and/or its affiliates. All rights reserved. ZEBRA and the stylized Zebra head are trademarks of ZIH Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners.

Information in this document is subject to change without notice. The software described in this document is furnished under a license agreement or nondisclosure agreement. The software may be used or copied only in accordance with the terms of those agreements.

For further information regarding legal and proprietary statements, please go to:

COPYRIGHTS:www.zebra.com/copyright WARRANTY:www.zebra.com/warranty END USER LICENSE AGREEMENT: www.zebra.com/eula SOFTWARE:www.zebra.com/linkoslegal

Terms of Use

Proprietary Statement

This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies.

Product Improvements

Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice.

Liability Disclaimer

Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.

Limitation of Liability

In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Publication Date

August 2018

About

This guide is for integrators and operators of Zebra Link-OS ZD620 and ZD420 desktop printers. Use this guide to install, change configuration, operate, and physically support these printers.

Other Online resources are available to support this printer include:

• “How To” videos

• ZD620 or ZD420 Desktop Printer Product page links for printer specifications

• Printer accessory, supplies, parts, and software links

• Various setup and configuration guides

• Programmer’s manuals,

• Printer Drivers (Windows, Apple, OPOS, etc.)

• Printer Firmware

• Printer Fonts

• Utilities

• Knowledge base and support contacts

• Printer warranty and repair links

Use these links to get to your Online printer support resources:

• ZD620 Thermal Transfer Printer — www.zebra.com/zd620t-info

• ZD620 Direct Thermal Printer — www.zebra.com/zd620d-info

• ZD420 Thermal Transfer Ribbon Cartridge Printer — www.zebra.com/zd420c-info

• ZD420 Thermal Transfer Printer — www.zebra.com/zd420t-info

• ZD420 Direct Thermal Printer — www.zebra.com/zd420d-info

Other Valuable Printer Resources

Zebra has a large suite of free and fee based software, Apps (applications), and other technical resources for your Zebra Link-OS printer.

These are just some of the extensive software and resource areas available Online:

• Label Design software

• Printer Management tools

• Virtual Devices for legacy languages normally associated with other printer brands

• Cloud based Enterprise printer management and printing

• XML and PDF format file printing

• Oracle and SAP support

• Zebra Savanna ™ Data Intelligence platform - turns raw data from devices (IoT) and sensors into actionable intelligence for your business

• A suite of Link-OS Mobile Apps (applications for phones, tablets, etc.)

• Link-OS software development kit (SDK)

• Additional Operating Systems (OS) and Service platforms

About

See ZebraLink, Zebra Link-OS, and Zatar from this Online link: www.zebra.com/software

Zebra OneCare Printer Service and Support

For maximum productivity, we can help your business ensure its Zebra printers are Online and ready for business. See the descriptions of the Zebra OneCare service and support options available for your printers Online at this link: www.zebra.com/zebraonecare

Using This Document and Its Internally Attached Files

This document is best used with Adobe Reader or Adobe DC. This user’s guide includes attached User Programming Example Files for sample printer operations.

Go to the Adobe Web site to load Adobe Reader (for free at the release time of this publication):

www.adobe.com

Document Conventions

The following graphic icons are used throughout the documentation set. These icons and their associated meanings are described below.

Caution • If the precaution is not heeded, the user could receive minor or moderate injury.

Eye Injury Caution • If the precaution is not taken, the user’s eyes could be damaged. EXAMPLE: Wear protective

eyewear when installing or removing E-rings, C-clips, snap rings, springs, and mounting buttons. These are under tension and could fly off.

Electrical Shock Caution • If the precaution is not taken, the user could receive an electrical shock. EXAMPLE: Turn off (O) the printer and disconnect it from the power source before performing the following procedure.

Hot Surface Caution • If the precaution is not taken, the user could be burned. EXAMPLE: The printhead may be hot and could cause sever burns. Allow the printhead to cool.

About

Product Damage Caution • If the precaution is not taken, the product could be damaged. EXAMPLE: Unplugging the

computer without properly shutting it down may corrupt the data on your hard drive.

ESD Caution • If the precaution is not taken, the product electronics could be damaged by an electrostatic discharge. EXAMPLE: Observe proper electrostatic safety precautions when handling static-sensitive components such as circuit boards and printheads.

Important • The text here indicates information that is important for the user to know. EXAMPLE: Run the setup.exe file for the product BEFORE connecting the product to your printer.

Note • The text here indicates information that is supplemental for the user to know and that is not required to complete a task. EXAMPLE: Refer to zebra.com for complete information on product warranties.

Terms of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Proprietary Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Product Improvements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Liability Disclaimer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Publication Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

• About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Other Valuable Printer Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Zebra OneCare Printer Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Using This Document and Its Internally Attached Files . . . . . . . . . . . . . . . . . . . . . .4

Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

• Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

• Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Link-OS 4 inch Desktop Thermal Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Common Desktop Link-OS Printer Features:. . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Link-OS 4 inch Desktop Printer Options: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

Zebra Label Printing Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Modes of Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

What’s in the Box? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Contents

• Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

Inside the ZD620 Dual Capacity Ribbon Roll Printer . . . . . . . . . . . . . . . . . . . . . . .23

Inside the ZD620 and ZD420 Direct Thermal Printers . . . . . . . . . . . . . . . . . . . . . .25

Inside the ZD420 Ribbon Cartridge Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Label Dispenser Option (field installable) - All Models . . . . . . . . . . . . . . . . . . . . . .28

Cutter Option (field installable) - All Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Linerless Media Tear-Off Option (Direct Thermal Models Only) . . . . . . . . . . . . . .29

Linerless Cutter Option (Direct Thermal Models Only). . . . . . . . . . . . . . . . . . . . . .29

Identifying Platen Drive Rollers Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Printer Power Supply Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31

ZD620 Locking Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33

Zebra Print Touch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

• Install Hardware Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Field Installable printer Accessories and Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Printer Connectivity Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Accessing the Connectivity Module Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Installing the Serial Port Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Installing the Internal Ethernet (LAN) Module . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Media Handling Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Removing the Standard Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Installing the Label Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Installing the Standard Media Cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Installing the Linerless Media Cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Installing the Linerless Media ‘Tear-Off’ Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Media Roll Core Size Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Print Resolution Upgrade Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Installing the Attached Power Supply Base Options . . . . . . . . . . . . . . . . . . . . . . .49

Installing the Attached Battery Base Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Installing the Battery into the Attached Power Base . . . . . . . . . . . . . . . . . . . . . . .52

User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Standard Interface Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54

LCD User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Meaning of the Indicator Light Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Status - Typical Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Status - Printhead Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

Status - Bluetooth Low Energy (BTLE) Option . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Status - Ethernet (LAN) Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61

Status - Wi-Fi (WLAN) Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Display Controls and Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Navigating through Menu Display Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Battery Indicators and Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Contents

• Printer Configuration Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Adjust Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

User Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

SETTINGS Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

DARKNESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70

PRINT SPEED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

MEDIA TYPE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

PRINT METHOD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

TEAR OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

PRINT WIDTH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

PRINT MODE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

LABEL TOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

LEFT POSITION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

REPRINT MODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

LABEL LENGTH MAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

TOOLS Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

PRINT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

IDLE DISPLAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

POWER UP ACTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

HEAD CLOSE ACTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

LOAD DEFAULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

MEDIA/RIBBON CAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

DIAGNOSTIC MODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

CONFIG INFO TO USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

ZBI ENABLED? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87

RUN ZBI PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

STOP ZBI PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

PRINT USB FILE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

COPY USB FILE TO E: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

STORE E: FILE TO USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

PRINT STATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

PASSWORD PROTECT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

PRINT TEST FORMAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

Contents

NETWORK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

ACTIVE PRINT SERVER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

PRIMARY NETWORK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

WIRED IP ADDRESS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

WIRED SUBNET MASK. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

WIRED GATEWAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

WIRED IP PROTOCOL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

WIRED MAC ADDRESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

WLAN IP ADDRESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

WLAN SUBNET MASK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

WLAN GATEWAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

WLAN IP PROTOCOL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

WLAN MAC ADDRESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

ESSID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

CHANNEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

SIGNAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

IP PORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

IP ALTERNATE PORT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

RESET NETWORK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

VISIBILITY AGENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

BATTERY Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

BATTERY STATUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

LANGUAGE Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

LANGUAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

COMMAND LANGUAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

COMMAND CHAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

CONTROL CHAR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

DELIMITER CHAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

ZPL MODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

VIRTUAL DEVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

SENSORS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

SENSOR TYPE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

LABEL SENSOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

TAKE LABEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

PORTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

BAUD RATE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

DATA BITS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

PARITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

HOST HANDSHAKE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

WML . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

Contents

BLUETOOTH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

BLUETOOTH ADDRESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

MODE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

DISCOVERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

CONNECTED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

BT SPEC VERSION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

MIN SECURITY MODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

• Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Printer Setup Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

Select a Location for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Install Printer Options and Connectivity Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . .121

Attaching Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

Getting Ready to Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Preparing and Handling Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Media Storage Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

Loading Roll Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Setting Media Sensing by Media type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

Instructions for media loading: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

Loading Thermal Transfer Roll Ribbon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

Loading Zebra Transfer Roll Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

Loading the ZD420 Ribbon Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

Run a SmartCal Media Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

SmartCal Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

Test Printing with the Configuration Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Detecting a Media Out Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Detecting a Ribbon Out Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Connecting your Printer to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Interface Cable Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Wi-Fi and Bluetooth Classic Wireless Connectivity Option . . . . . . . . . . . . . . . . . . . .151

• Setup for Windows® OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Windows to Printer Communication Setup (Overview). . . . . . . . . . . . . . . . . . . . . . . .152

Pre-install Windows

Setting Up the Wi-Fi Print Server Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Configure Using the ZebraNet Bridge’s Connectivity Wizard . . . . . . . . . . . . . . . . . . .154

Using a Configuration Script. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .160

Bluetooth Option Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .162

Connecting to a Windows XP

Connecting to a Windows Vista® SP2 or Windows 7® Master Device. . . . . . . . .165

Connecting the Printer to a Windows 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168

Connecting the Printer to a Windows 10 PC . . . . . . . . . . . . . . . . . . . . . . . . . . . .169

After Your Printer is Connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172

Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

SP2 Master Device. . . . . . . . . . . . . . . . . . . . . . .164

Contents

• Print Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Thermal Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174

Determining Your Printer’s Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . .174

Select a Print Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

Adjusting the Print Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

Darkness Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Adjusting the Print Width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

Replacing Supplies while Using the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .177

Printing on Fan-Fold Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .178

Printing with Externally Mounted Roll Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

Externally Mounted Roll Media Considerations:. . . . . . . . . . . . . . . . . . . . . . . . . .180

Using the Label Dispenser Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181

Using the Linerless Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185

Linerless Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .185

Sending Files to the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186

Ribbon Cartridge Programming Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .186

Printing with the Attached Battery Base and Battery Option . . . . . . . . . . . . . . . . . . .187

Printer Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188

Identifying Fonts in Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188

Localizing the Printer with Code Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188

Asian fonts and Other Large Font Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189

EPL Line Mode - Direct Thermal Printers only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190

ZD620 and ZD420 Locking Printer Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190

Zebra® ZKDU — Printer Accessory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191

ZBI 2.0 ™ — Zebra Basic Interpreter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191

Setting the Power Failure Recovery Mode Jumper . . . . . . . . . . . . . . . . . . . . . . . . . .192

• USB Host Port and Link-OS Usage Examples . . . . . . . . . . . . . . . . . . . . . 193

USB Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193

Using USB Host for Firmware Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194

USB Host and Printer Usage Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195

Items Required for the USB Host Exercises . . . . . . . . . . . . . . . . . . . . . . . . . . . .195

Files for Completing the Exercises. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195

Exercise 1: Copy Files to a USB Flash Drive and Perform USB Mirror . . . . . . . .198

Exercise 2: Print a Label Format from a USB Flash Drive . . . . . . . . . . . . . . . . . .200

Exercise 3: Copy Files to/from a USB Flash Drive. . . . . . . . . . . . . . . . . . . . . . . .201

Exercise 4: Enter Data for a Stored File with a USB Keyboard and Print a Label203

Using the USB Hosts Port and the NFC Capabilities . . . . . . . . . . . . . . . . . . . . . . . . .204

Exercise 5: Enter Data for a Stored File with a Smart Device and Print a Label .205

Contents

• Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207

Cleaning Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207

Recommended Cleaning Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208

Cleaning the Printhead. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210

Media Path Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213

Sensor Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218

Platen Cleaning and Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222

Replacing the Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .226

ZD620 and ZD420 Direct Thermal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227

ZD620 and ZD420 Thermal Transfer Ribbon Roll . . . . . . . . . . . . . . . . . . . . . . . .231

ZD420 Thermal Transfer Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .236

Updating Printer Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240

Other Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241

RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241

Fuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241

• Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Resolving Alerts and Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242

Alert: Printhead Open. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242

Alert: Media Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .243

Alert: Ribbon In (ZD420 Cartridge Printer only) . . . . . . . . . . . . . . . . . . . . . . . . . .245

Alert: Ribbon Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .246

Alert: Ribbon Low (ZD420 Cartridge Printer only) . . . . . . . . . . . . . . . . . . . . . . . .247

Alert: CUT ERROR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247

Alert: PRINTHEAD OVER TEMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248

Alert: PRINTHEAD SHUTDOWN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .248

Alert: PRINTHEAD UNDER TEMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .249

Alert: OUT OF MEMORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250

Resolving Print Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251

Issue: General Print Quality Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251

Issue: No Print on the Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .252

Issue: Labels Are Distorted in Size or Print Area Start Position Varies . . . . . . . .253

Communication Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .254

Issue: Label Job Sent, No Data Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .254

Issue: Label Job Sent, Skips Labels or Prints Bad Content . . . . . . . . . . . . . . . . .254

Issue: Label Job Sent, Data Transfers, But No Print . . . . . . . . . . . . . . . . . . . . . .255

Miscellaneous Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .256

Issue: Settings are Lost or Ignored . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .256

Issue: Non-continuous labels act as Continuous labels. . . . . . . . . . . . . . . . . . . .257

Issue: Printer Locks-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .257

Issue: Erroneous Ribbon Cartridge Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .257

Issue: Battery has a Red Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .258

Contents

• Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259

Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .260

Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .260

SmartCal Media Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .260

Configuration Report (CANCEL Self Test) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .261

Printer Network (and Bluetooth) Configuration Report . . . . . . . . . . . . . . . . . . . . .262

Print Quality Report (FEED self test) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .263

Reset Printer Factory Defaults (PAUSE + FEED Self Test). . . . . . . . . . . . . . . . .266

Reset Network Factory Defaults (PAUSE + CANCEL Self Test) . . . . . . . . . . . . .266

Reset Button. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .267

Communication Diagnostics Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .268

Sensor Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .269

Advanced Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .271

Manual Media Calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .271

Manual Print Width Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .272

Manual Print Darkness Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .273

Factory Test Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .274

Universal Serial Bus (USB) Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .275

Serial Port Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276

Connecting the Printer to a DTE Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276

Connecting the Printer to a DCE Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277

ZD620 / ZD420 Thermal Transfer Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279

ZD620 / ZD420 Ribbon Cartridge Thermal Transfer Models . . . . . . . . . . . . . . . . . . .287

ZD620 / ZD420 Direct Thermal Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295

• Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301

Types of Thermal Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302

Determining Thermal Media Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .302

General Media and Print Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .303

• ZPL Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307

Managing the ZPL Printer Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .307

Configuration Setting to Command Cross-reference . . . . . . . . . . . . . . . . . . . . . . . . .309

Printer Memory Management and Related Status Reports . . . . . . . . . . . . . . . . . . . .312

ZPL Programming for Memory Management . . . . . . . . . . . . . . . . . . . . . . . . . . . .312

Introduction

This section introduces the award winning Zebra® Link-OS 4-inch desktop thermal label printers, the ZD620 and ZD420. It has an overview of the Link-OS printer’s features and options, and what ships with your new printer.

This document covers the following ZD-series desktop printer models:

• ZD620 Thermal Transfer Printer — www.zebra.com/zd620t-info

• ZD620 Direct Thermal Printer — www.zebra.com/zd620d-info

• ZD420 Thermal Transfer Ribbon Cartridge Printer — www.zebra.com/zd420c-info

• ZD420 Thermal Transfer Printer — www.zebra.com/zd420t-info

• ZD420 Direct Thermal Printer — www.zebra.com/zd420d-info

Link-OS 4 inch Desktop Thermal Printers

The Zebra® Link-OS 4 inch Desktop printers are compact label printers with a wide range of features and options.

• Direct Thermal and Thermal Transfer printer models available.

• Includes ZD420 Healthcare printer models with plastics that withstand common hospital cleaning chemicals and include a medical grade power supply.

• ZD620 printers can support printing speeds* up to 203.4 mm/s per second (8 ips - inches per second) for 203 dpi (dots per inch print density) printers and 152.4 mm/s (6 ips) for 300 dpi version printers.

• ZD420 printers can support printing speeds* up to 152.4 mm/s per second (6 ips) for 203 dpi printers and 101.6 mm/s (4 ips) for 300 dpi version printers.

• These printers support ZPL ™ and EPL Zebra printer programming languages and a wide variety of other printer control languages via Link-OS Virtual Devices.

* — Maximum print speeds vary by model, print resolution, and the type of media in use.

Introduction

Common Desktop Link-OS Printer Features:

• OpenAccess ™ design for simplified media loading.

• Color-coded “touch points” for operator controls and media guides.

• Enhanced user interface featuring three buttons and five status indicators.

• Easy, field installable media handling options.

• Media roll support:

• Outer Diameter (O.D.): Up to 127 mm (5 inch) and

• Inner Diameter (I.D.) roll cores:12.7 mm (0.5 inch), 25.4 mm (1 inch) and additional core sizes

with optional media core adapters.

• Movable Sensor provides compatibility with the widest range of media types:

• Compatible with full or partial width black mark media.

• Compatible with notched or slotted media.

• Multi-center position transmissivity sensor for use with label gap/web media.

• Universal Serial Bus (USB) Host Port that can be used for easy firmware updates.

• Universal Serial Bus (USB) 2.0 interface

• Modular Connectivity Slot for field installable 10/100 Ethernet (802.3 RJ-45) or Serial (RS-232 DB-9) interface options.

• On–the–fly OpenType and TrueType font scaling and import, Unicode, resident scalable font (Swiss 721 Latin 1 font), and a selection of resident bitmap fonts.

• Backwards compatibility focused technology eases printer replacement:

• Drop in replacement of legacy Zebra desktop printers. The printer accepts both EPL and ZPL

programming languages.

• Supports Link-OS virtual devices to interpret non-Zebra printer programming languages.

• XML-Enabled printing—allows XML communications for barcode label printing, eliminating license fees and print server hardware and lowering customization and programming costs.

• Zebra ™ Global Printing Solution – supports Microsoft Windows keyboard encoding (and ANSI), Unicode UTF-8 and UTF 16 (Unicode Transformation Formats), XML, ASCII (7 and 8 bit used by legacy programs and systems), basic single and double byte font encoding, JIS and Shift-JIS (Japanese International Standards), Hexadecimal encoding, and custom character mapping (DAT table creation, font linking, and character remapping).

• Factory installed network models support printer configuration via a setup utility running on mobile devices.

• Use the printer’s optional Bluetooth Low Energy (LE) feature for short range communication to a

variety of mobile devices. Bluetooth LE works with Zebra mobile setup utility applications to assist in printer setup, perform media calibration, and maximize print quality.

• Zebra’s Print Touch (Near Field Communication - NFC) ‘tap’ to pair devices, access printer

information, and access mobile applications.

• Zebra’s Link-OS - an open platform that connects operating systems for smart Zebra devices with powerful software apps (applications), making the devices easy to integrate, manage and maintain from any location.

• An On-board Real Time Clock (RTC).

• Printhead maintenance reporting enabled and customizable by the user.

• Easy tool-less replacement of printhead and platen (driver) ro

• A minimum of 64 MB of internal (E:\) printer memory for storing forms, fonts, and graphics.

ller.

Introduction

Link-OS 4 inch Desktop Printer Options:

• A Color LCD User Interface for easy setup, print configuration, printing, and a range of Link-OS features.

• Healthcare printer models:

• Healthcare wipe-able plastics for disinfecting and cleaning.

• IEC 60601-1 certified power supply.

• Factory Installed Wired and Wireless options:

• Bluetooth Low Energy (LE) wireless connectivity

• Wi-Fi (802.11ac – includes a/b/g/n), Bluetooth Classic 4.X (3.X compatible), and Bluetooth Low

Energy (LE) wireless connectivity.

• Factory installed Internal Ethernet Print Server (LAN, RJ-45 connector) — supports 10Base-T,

100Base-TX and fast Ethernet 10/100 auto-switching networks for wired connectivity. The factory installed option includes Bluetooth Low Energy (LE) wireless connectivity.

• Thermal Transfer Printing - A choice of easy loading thermal transfer ribbon cartridge or dual capacity ribbon roll (74 m and 300 m ribbons) models.

• ZD620 and select ZD420 printers have an factory installed, on-board Real Time Clock (RTC) in printers that have Bluetooth Low Power (BTLE) or Wi-Fi with Classic Bluetooth configurations.

• Field installable connectivity modules:

• Internal Ethernet Print Server (LAN, RJ-45 connector) — supports 10Base-T, 100Base-TX and

fast Ethernet 10/100 auto-switching networks.

• Serial (RS-232 DB-9) Port

• Field installable media handling options:

• Label Dispenser (Peel-Off liner and present the label for the operator).

• General purpose media cutter.

• Linerless Label Tear-Off printing with a ‘Label Taken’ sensor.

• Linerless Label Cutter with a ‘Label Taken’ sensor.

• Media Core Adapter kit include adapters for media rolls with Outer Diameters (O.D.) up to 127 mm (5 inches):

• 38.1 mm (1.5 inch) I.D. media cores.

• 50.8 mm (2.0 inch) I.D. media cores.

• 76.2 (3.0 inch) I.D. media cores.

• Attached Power Supply Base with internal power supply.

• Attached Battery Base with removable Battery.

• Attached Battery Base and Battery are sold separately.

• The battery provides a constant regulated 24 VDC until the battery shutdown for recharging to

maintain print quality. This keeps print from changing as the battery discharges with use.

• Includes a Shutdown Mode for shipping and storage.

• Includes battery charge and status indicators built into the battery.

• Field upgrade kit to change printer resolution is available. Change your printer from 203 dpi to 300 dpi - or - from 300 dpi to 203 dpi printing with these tool-less upgrade kits.

• Asian Language support with printer configuration options for the large Simplified and Traditional Chinese, Japanese, or Korean character sets.

Introduction

• Printers sold in China have the Simplified Chinese SimSun font pre-installed.

• Zebra® ZBI 2.0 ™ (Zebra BASIC Interpreter) programming language. ZBI allows you to create custom printer operations that can automate processes, use peripherals (i.e. scanners, scales, keyboards, Zebra® ZKDU ™ , etc.) all without being attached to a PC or network.

• Locking Media Cabinet for ZD620 Direct Thermal Healthcare printer models. This special Healthcare model includes for additional security, Kensington ™ Slot for Kensington locking devices to secure the printer.

Zebra Label Printing Solution

The printer is just one of three (3) parts of a printing solution. To print; you need a printer (ZD620 or ZD420), compatible media (thermal transfer ribbon cartridge or rolls, and thermal transfer media; or just direct thermal media), and software (driver, applications or programming) to tell the printer what to do and print. The printer can print without being connected to other devices or systems.

The media may be labels, tags, tickets, receipt paper, fan-fold stacks, tamper proof labels, etc.

Zebra assists you with label design and print with the free label and form design software: ZebraDesigner ™ for Windows PC operating systems.

Zebra provides a complete suite of free Link-OS software applications and drivers to configure printer settings, print labels and receipts, get printer status, import graphics and fonts, send programming commands, update firmware, and download files.

The Zebra web site or your reseller will be able to help you identify media for your desired use case.

Modes of Printing

You can operate this printer in many different modes and media configurations:

Introduction

• Direct thermal printing (which uses heat sensitive media to print).

• Thermal transfer printing with easy to use thermal transfer ribbon cartridge or ribbon rolls (heat and pressure transfers ink from the ribbon to media).

• Standard Tear-Off mode allows you to tear off each label/receipt or batch print a strip of labels and tear them off after it is printed.

• Label Dispense Mode: If an optional dispenser is installed, the backing material can be peeled away from the label as it is printed. After this label is removed, the next one is printed.

• Media Cutting: If an optional media cutter is installed, the printer can cut the label liner between labels, receipt paper or tag stock.

• Linerless media printing with Cut or Tear-Off label options for easy pick and place label applications.

• Stand-alone: The printer can print without being directly connected to a computer.

• A printer with the color LCD display option can use menus to access and print a label

format/form.

• A Link-OS App connecting via Bluetooth (Wireless option).

• An auto running label format/form (programming based).

• A data input device connected to the printer’s USB Host port or serial port. This mode

accommodates data input devices, such as scanners, weigh scales, a Zebra Keyboard Display Unit (ZKDU), etc.

• Shared network printing: Printers configured with Ethernet (LAN) and Wi-Fi interface options include an internal print server.

What’s in the Box?

Documentation and

Software

USB CablePrinter

Power Supply

Non-Zebra 300 Meter Ribbon Adapters

Printer Documentation

Included with Thermal Transfer Printer (uses ribbon rolls)

Empty Starter Ribbon Cores

After unpacking, make sure you have all parts shown below. Follow the procedures for inspecting the printer to familiarize yourself with printer parts so you can follow the instructions in this book.

Introduction

Unpack and Inspect the Printer

When you receive the printer, immediately unpack it and inspect for shipping damage.

• Save all packing materials.

• Check all exterior surfaces for damage.

• Open the printer and inspect the media compartment for damage to components.

If you discover shipping damage upon inspection:

• Immediately notify the shipping company and file a damage report. Zebra Technologies Corporation is not responsible for any damage to the printer incurred during shipment, and will not cover the repair of this damage under its warranty policy.

• Keep all packaging material for shipping company inspection.

• Notify your authorized Zebra

See the Zebra Web site for ‘How To’ videos on packing and unpacking your printer. See About section for links to one of these 5 basic Link-OS printer variations.

reseller.

Open the Printer

To access the media compartment, pull the release latches towards you and lift the cover. Check the media compartment for loose or damaged components.

Introduction

ESD Caution • The discharge of electrostatic energy that accumulates on the surface of the human body or other

surfaces can damage or destroy the printhead and other electronic components used in this device. You must observe static-safe procedures when working with the printhead or the electronic components under the top cover.

Closing the printer

Lower the top cover. Press down in the middle of the cover in front until the cover snaps closed.

Printer Features

This section will help you identify features of these Zebra® Link-OS 4-inch desktop thermal label printers, the ZD620 and ZD420. ‘How to’ videos on the Zebra Web site include a Printer Features video; as well as; other printer setup and task specific videos. Links to these five (5) Link-OS 4-inch desktop printers are:

• ZD620 Thermal Transfer Printer — www.zebra.com/zd620t-info

• ZD620 Direct Thermal Printer — www.zebra.com/zd620d-info

• ZD420 Thermal Transfer Ribbon Cartridge Printer — www.zebra.com/zd420c-info

• ZD420 Thermal Transfer Printer — www.zebra.com/zd420t-info

• ZD420 Direct Thermal Printer — www.zebra.com/zd420d-info

Printer Features

Interface and Connectivity Module

Slot Access

User Interface

Release

Latch

DC Power

Receptacle

Power Button

Release

Latch

Fan-Fold Media

Entry Slot

For more details on printer controls, see Controls and Indicators

Printer Features

Movable Sensor

(Black Mark and Lower Web/Gap)

Media Guides

Head-Up Sensor

(inside)

Media Guide Stop

Adjustment

Platen (Drive) Roller

Roll Holders

Upper Web (Gap)

Array Sensor

(other side)

Ribbon Carriage

Printhead

Inside the ZD620 Dual Capacity Ribbon Roll Printer

Printer Features

Take Up Spindles

Supply Spindles (full ribbon rolls)

Media Dancer

(ZD620 Only)

Dual Capacity Ribbon Chassis - Ribbon Roll Holders

Media Dancer - ZD620 Printer Models Only

The printer’s window is removed to show the Media Dancer (plate). The Media Dancer is re-colored to make it easier to see. It is the same color as the dark gray parts adjacent to it.

Printer Features

Movable Sensor

(Black Mark and Lower Web/Gap)

Media Guides

Head-Up Sensor

(inside)

Media Guide Stop

Adjustment

Platen (Drive) Roller

Roll Holders

Upper Web (Gap)

Array Sensor

Printhead

Media Dancer

(ZD620 Only)

Inside the ZD620 and ZD420 Direct Thermal Printers

Printer Features

Movable Sensor

(Black Mark and Lower Web/Gap)

Media Guides

Head-Up Sensor

(inside)

Media Guide Stop

Adjustment

Platen (Drive) Roller

Roll Holders

Ribbon Cartridge

Shown Installed

(sold separately)

Upper Web (Gap)

Array Sensor

Release

Arms (2)

Ribbon Drive

Transport

Inside the ZD420 Ribbon Cartridge Printer

Printer Features



Backside of

Printhead

Actuator Arm







PRINTHEAD ACCESS

1. Pull both release arms out (green highlighted black parts).

2. Ribbon drive transport drops down.

3. Lift printhead actuator arm up to access the printhead

Printhead

Ribbon Cartridge

Authentication and Status

Interface

Ribbon Sensor

Ribbon Sensor’s

Reflector

Accessing the Printhead of the Ribbon Cartridge Printer

Printer Features

Door Latch

Label Taken

Sensor

Label Peel Bar

Peel Roll

Dispenser Door

Label Liner

Exit Area

Media Exit Slot

Cutter Module

Label Dispenser Option (field installable) - All Models

Cutter Option (field installable) - All Models

Printer Features

Label Taken

Sensor

Label Taken

Sensor

Cut Label Landing

Area

Linerless Media Tear-Off Option (Direct Thermal Models Only)

Linerless Cutter Option (Direct Thermal Models Only)

Printer Features

203 dpi Standard Platen (black)

300 dpi Standard Platen (gray)

203 dpi Linerless Platen (reddish-brown)

300 dpi Linerless Platen (brown)

Identifying Platen Drive Rollers Types

The platen (drive) rollers are colored differently to identify the platen type and print resolution of your printer (and the platen). Do not exchange platen types unless instructed to by an upgrade procedure or Zebra technical support. The printer will not operate correctly and may cause a variety of problems requiring maintenance.

Printer Power Supply Options

Attached Power Supply

Base

ZD-Series printers offer field installable attached power options: an attached power supply base or a battery power base. These options easily attach with screws and replace the power supply that was included with your printer.

Attached Power Supply Base

Printer Features

Battery Power

Base

Battery Status and

Charge Indicators

Printer with Battery Base Installed Battery

Power

Interface

Power Input Battery Control

Button

Battery Ready to Install Printer with Battery installed

Battery Latch

Attached Battery Base and Battery

ZD620

Important • The battery can be charged, checked, and configured for storage all without the printer. A printer power supply or other approved Zebra power source is needed to charge your battery.

ZD620 Locking Printer Features

Kensington Lock Slot

Cabinet Lock

This option is only available in a Healthcare printer models. It includes a lock and key access to the printer’s media compartment and a Kensington Lock Slot on the back panel of the printer to secure the printer. For more information on the Locking Printer option, see ZBI 2.0 ™ — Zebra Basic Interpreter.

Printer Features

Zebra Print Touch

Print Touch Location

(Passive NFC)

The Zebra Print Touch ™ feature allows you to touch an Android ™ -based, Near Field Communication (NFC)-enabled device such as a smart phone or tablet to the printer’s Print Touch logo to pair the device to the printer. Print Touch is available on models with a factory installed networking (Wi-Fi, wired Ethernet, Bluetooth, and Bluetooth Low Power). This capability allows you to use your device to provide information for which you are prompted and then print a label using that information.

Important • Some mobile devices may not support NFC communication with the printer until you configure the required NFC settings in your device. If you encounter difficulties, consult your service provider or your smart device manufacturer for more information.

Printer Features

Data encoded into the tag includes:

• A URL for a Zebra QuickHelp style support web page

• The printer’s unique Bluetooth Low Energy MAC address

• The printer’s Bluetooth Classic MAC address (if present)

• The printer’s Wi-Fi (WLAN) MAC address (if present)

• The printer’s Ethernet (LAN) MAC address (if present)

• The printer SKU – ex. ZD42022-D01W01EZ

• The printer’s unique serial number

The NFC tag can be used to:

• Facilitate Bluetooth pairing with a compatible mobile device

• Launch an application

• Launch a mobile browser to a web page

Install Hardware Options

This section assists you installing common printer connectivity modules and media handling options.

Important • To simplify and speed up the setup process, install all connectivity modules and media handling options before setting up and using your printer for the first time.

Important • It is strongly recommended that you update your printer’s firmware after the printer has completed the setup process. Many of these options have internal firmware that require an update to operate properly with the printer’s Main Logic Board’s installed firmware version.

Install Hardware Options

Field Installable printer Accessories and Options

Printer Connectivity Modules

The connectivity module’s access door must be removed prior to installing the following options —

Accessing the Connectivity Module Slot.

• ZD420 Serial Port — Installing the Serial Port Module

• RS-232 DB-9 connector with DTE/DTC auto-switching — Serial Port Interface

• ZD420 Internal Ethernet (LAN - wired) — Installing the Internal Ethernet (LAN) Module

• RJ-45 connector

• Fast Ethernet 10/100 auto-switching, 10Base-T, and 100Base-TX networks.

Media Handling Options

The printer’s standard bezel must be removed prior to installing the following options — Removing the

Standard Bezel.

• Label Dispenser (Peel-Off Liner and Present Label for Operator) - Installing the Label Dispenser

• General Purpose Media Cutter — Installing the Standard Media Cutter

• Linerless Media Cutter — Installing the Linerless Media ‘Tear-Off’ Bezel

• Linerless Media ‘Tear-Off’ Label Bezel — Installing the Linerless Media ‘Tear-Off’ Bezel

• Printer Resolution Upgrade Kits (203 dpi and 300 dpi) - Print Resolution Upgrade Kits

• Media Roll Adapters for 38.1 mm (1.5 inches), 50.8 mm (2.0 inches), or 76.2 mm (3.0 inches) I.D. media cores - Media Roll Core Size Adapters

Power Base Options

The ZD-Series (ZD620 and ZD420) printers are supported with power base field upgrade kits for each the direct thermal and thermal transfer versions of these printers.

• Attached Power Supply Base (power supply included) — Installing the Attached Power Supply

Base Options

• Battery Power Base (battery pack sold separately) — Installing the Attached Battery Base Options

• Battery Pack (battery poer base sold separately) — Installing the Battery into the Attached Power

Base

Install Hardware Options

Printer Connectivity Modules

The connectivity modules can be easily installed without tools.

ESD Caution • The discharge of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage or destroy the printhead or electronic components used in this device. You must observe static-safe procedures when working with the printhead or the electronic components.

Power Failure Recovery Mode Jumper (OFF by Default)

All of the Printer Connectivity Modules have a Power Failure Recovery jumper. It is set to the OFF position by default. With the jumper set to ON, the printer will automatically Power ON when plugged into an active (ON) AC power source (and not power off). See Standard Interface Controls - Power Button - Power Failure Recovery Mode for power ON/OFF behaviors. See Setting the Power Failure Recovery Mode

Jumper for instructions on activating the mode.

Note • The Power Failure Recovery Mode is only available on printers with a Printer Connectivity Module installed in your printer.

Accessing the Connectivity Module Slot

1. Disconnect the DC power plug from the rear of the printer.

2. Open the module access door by pushing down on the top of the door with your finger tip. This releases

the latch. Pull the door away and down to remove.

Install Hardware Options

Serial Port (RS-232)

Installing the Serial Port Module

1. With the DC power plug and module’s access door removed, slide the serial port module into the

printer. Push the circuit card in slowly but firmly until the card is just past the inside lip of the access door.

2. Align the bottom of the serial port’s door cover to the bottom lip of the module access opening. Swing the door up and snap the cover closed.

Note • For best printer performance, update the printer’s firmware after installing options or immediately after the printer’s initial setup. See Updating Printer Firmware.

Install Hardware Options

Ethernet Port (RJ-45)

Installing the Internal Ethernet (LAN) Module

1. With the DC power plug and module’s access door removed, slide the Ethernet module into the printer.

Push the circuit card in slowly but firmly until the card is just past the inside lip of the access door.

2. Align the bottom of the Ethernet port’s door cover to the bottom lip of the module access opening. Swing the door up and snap the cover closed.

Note • For best printer performance, update the printer’s firmware after installing options or immediately after the printer’s initial setup. See Updating Printer Firmware.

Install Hardware Options

Removing Printer Connectivity Modules

Connectivity modules can easily be removed for the purpose of reconfiguring a printer or repair. You should not remove and replace connectivity modules as a general practice.

1. Remove the interface cable (Ethernet or Serial).

2. Remove the module access door. Push down on the top of the door with your finger tip. This releases

the latch. Pull the door away and down to remove.

3. Re-attach the interface cable to the connectivity module and secure the cable.

4. Gently pull on the interface cable that is secured to the connectivity module. Slowly pull the module out

of the printer.

5. Install a different connectivity module or re-install the connectivity module’s access door. Align it to the bottom lip of the access opening and swing it up to snap and lock in place.

Media Handling Options

ESD Caution • The discharge of electrostatic energy that accumulates on the surface of the human body or other

surfaces can damage or destroy the printhead or electronic components used in this device. You must observe static-safe procedures when working with the printhead or the electronic components.

Removing the Standard Bezel

The standard bezel must be removed to mount your media handling option.

1. Disconnect the printer’s DC power input plug from the rear of the printer.

2. Turn the printer upside down. Remove the two (2) mounting screws with the supplied Torx wrench.

Save the screws.

3. Slide the bezel down the front about 12.5 mm (0.5 inch) and pull the loose bezel out.

Install Hardware Options

Installing the Label Dispenser

The standard bezel must be removed and DC input power disconnected before the Label Dispenser can be installed. See Removing the Standard Bezel.

1. Place the label dispenser module and printer right side up with the top of the module 12.5 mm (0.5 inch) below the bottom of the top cover. Center and push the module into the front of the printer and slide it up until it stops.

2. Turn the printer upside down and attach the module to the printer with the two screws using the Torx wrench.

Note • For best printer performance, update the printer’s firmware after installing options or immediately after the printer’s initial setup. See Updating Printer Firmware.

Install Hardware Options

Installing the Standard Media Cutter

The standard bezel must be removed and DC input power disconnected before the Label Dispenser can be installed. See Removing the Standard Bezel.

Cut Warning • There are no operator serviceable parts in the cutter unit. Never remove the cutter cover (bezel). Never attempt to insert objects or fingers in to the cutter mechanism.

Important• Using un-approved tools, cotton swabs, solvents, etc. all may damage or shorten the cutter’s usable life or cause the cutter to bind.

1. Place the Cutter module and printer right side up with the top of the module even with the bottom of the top cover. Center and push the module into the front of the printer and slide it up until it stops.

2. Turn the printer upside down and attach the module to the printer with the two screws using the Torx wrench.

Note • For best printer performance, update the printer’s firmware after installing options or immediately after the printer’s initial setup. See Updating Printer Firmware.

Install Hardware Options

Installing the Linerless Media Cutter

The standard bezel must be removed and DC input power disconnected before the Linerless Media Cutter Module can be installed. See Removing the Standard Bezel.

1. Open the printer and remove replace the standard platen roller with the Linerless platen roller. See

Platen Cleaning and Replacement for a replacement procedure. See Installing the Printhead Resolution Upgrade Kits to help you identify platen rollers.

2. Place the Cutter module and printer right side up with the top of the module even with the bottom of the top cover. Center and push the module into the front of the printer and slide it up until it stops.

3. Turn the printer upside down and attach the module to the printer with the two screws using the Torx wrench.

Note • For best printer performance, update the printer’s firmware after installing options or immediately after the printer’s initial setup. See Updating Printer Firmware.

Install Hardware Options

Installing the Linerless Media ‘Tear-Off’ Bezel

The standard bezel must be removed and DC input power disconnected before the Linerless Tear-Off Bezel module can be installed. See Removing the Standard Bezel.

1. Open the printer and remove replace the standard platen roller with the Linerless platen roller. See

Platen Cleaning and Replacement for a replacement procedure. See Installing the Printhead Resolution Upgrade Kits to help you identify platen rollers.

2. Place the Tear-Off bezel module and printer right side up with the top of the module even with the bottom of the top cover. Center and push the module into the front of the printer and slide it up until it stops.

3. Turn the printer upside down and attach the module to the printer with the two screws using the Torx wrench.

Note • For best printer performance, update the printer’s firmware after installing options or immediately after the printer’s initial setup. See Updating Printer Firmware.

Install Hardware Options

Media Roll Core Size Adapters

Adapter Kits

The media roll adapters kit includes three (3) pairs of media roll adapters. The kits are for the following inner diameter (I.D.) media cores

• 38.1 mm (1.5 inches)

• 50.8 mm (2.0 inches)

• 76.2 (3.0 inches)

Adapter Usage

• The adapters are intended to be permanently installed in the printer.

• They may be changed to support other media roll sizes that require one of these adapter sizes.

• The adapters may wear out if they are changed too much.

• Removing the media adapters to print on standard roll cores may leave plastic pieces in the media

roll holders side areas that rub against the roll. Push those attached pieces back into the side of the media roll holder.

Installing Media Roll Adapters

1. Place one screw in the top adapter mounting hole of both of the roll holders. Start turning the screws

clockwise using the Torx wrench until the tip of the screw is just protruding through the inside of the roll holder. The screws are self-tapping.

2. Place the adapter on the inside of the roll holder. The large side of the adapter is on top. The smooth side (no ribs) faces the middle of the printer.

3. Align the adapter’s top screw hole to the protruding screw tip and pinch it tightly to the roll holder body. Tighten the screw until there is no gap between the adapter and roll holder. Do not tighten beyond this point. Over tightening will strip the thread.

4. Insert a screw in the bottom adapter mounting hole. Pinch the adapter tightly to the roll holder while tightening the screw. Tighten the screw until there is no gap between the adapter and roll holder. Do not tighten beyond this point. Over tightening will strip the thread.

5. Repeat step 1-4 for the other adapter and roll holder.

Install Hardware Options

Example of Label Roll

with 76.2 mm (3.0 inch)

Inner Core

mounted on Media Core

Adapters

Install Hardware Options

Print Resolution Upgrade Kits

There are four (4) print resolution upgrade kits. The same procedure is used to change all the printhead resolution upgrade kits. Both the printhead and platen (drive) rollers must be changed and are resolution dependent. The printer automatically detects the change in printheads and the platen roller materials are identified by color.

Standard Printing

• Change the printer from 203 dpi to 300 dpi printing.

• Change the printer from 300 dpi to 203 dpi printing.

Linerless Printing (for Direct Thermal ZD620 printers only)

• Change the printer from 203 dpi to 300 dpi printing.

• Change the printer from 300 dpi to 203 dpi printing.

Printheads used in the upgrade kits include a 203 or 300 marking to help you keep the unpackaged upgrade printhead separate from the original printhead. The original printhead contains no marking identifying its print resolution.

The platen (drive) rollers are colored differently to help you keep from accidentally using the old platen roller. See Identifying Platen Drive Rollers Types

Installing the Printhead Resolution Upgrade Kits

1. Turn the printer off and disconnect the power.

2. Use the platen roller replacement procedure. See Platen Cleaning and Replacement

3. Use the printhead replacement procedure. See Replacing the Printhead

4. Re-attach power and turn the printer on. The printer will automatically detect the change in printhead

(but not the platen) when the printer verifies the printer’s configuration.

Important • For best results and the latest printer features and operation, download and install the latest printer firmware. See Updating Printer Firmware.

Install Hardware Options

Thermal Transfer Printers Direct Thermal Printers

Installing the Attached Power Supply Base Options

The power base is ready to attach to the printer. The base is installed using Torx T10 wrench (that you supply) and the mounting screws provided with the upgrade kit. The direct thermal printer models attach to the printer with three (3) screws and thermal transfer printer models use four (4) screws.

1. Remove any media rolls from the printer. Remove the original power supply cable from the back of the printer.

2. Turn the printer over and align the power base to the bottom of the printer with the printer power plug oriented toward the rear of the printer. The printer’s rubber feet align with recesses in the top of the power base.

3. Use the screws provided to attach the power base to the printer. 3 screws for Direct Thermal printers. 4 screws for thermal Transfer printers. Tighten the screws using the Torx wrench supplied in the kit.

Install Hardware Options

DC Input Power

Plug

DC Input Power

Plug

4. Insert the DC input power plug into the printer.

5. Re-connect the AC power cord to the printer power base.

Install Hardware Options

Torx T10 Torx T10

Direct Thermal Printers Thermal Transfer Printers

Installing the Attached Battery Base Options

The battery base is ready to attach to the printer. The base is installed using a Torx T10 wrench and the mounting screws provided with the upgrade kit. The direct thermal printer models attach to the printer with three (3) screws and thermal transfer printer models use four (4) screws.

1. Remove any media rolls from the printer. Remove the original power supply cable from the back of the printer.

3. Use the screws provided to attach the power base to the printer. Three (3) screws for Direct Thermal printers. Four (4) screws for Thermal Transfer printers. Tighten the screws using the Torx wrench supplied in the kit.

Install Hardware Options

Battery Ready to Install Printer with Battery installed

Battery Latch

Installing the Battery into the Attached Power Base

Important • The printer must have an Attached Battery Base installed and securely connected your printer to keep

from damaging the printer or battery.

1. Disconnect the printer’s external power supply from the DC Power Input located in the rear of the printer.

2. Slide the battery into the battery base’s battery slot. Push the battery into the base until battery pack is flush to the rear of the battery base, and the connectors on the battery pack are engaged with the ports on the back of the printer.

Important • Batteries are shipped in Shutdown Mode for safety and to keep the battery from discharging during storage and shipping. The battery requires charging prior to initial use with the printer.

3. Attach the printer’s power supply to the battery to wake up the battery from Shutdown Mode and begin its initial charge.

4. The printer must be fully charged before it’s first use. See Battery Indicators and Controls.to learn how to:

• Turn the battery on.

• Discover battery charge saving features and behaviors.

• Check the battery’s charge level and health.

5. The printer will take approximately two hours to reach a full charge. The battery status (health) indicator (lighting bolt) will go from Amber (Charging) to Green (Charged)

Controls and Indicators

This section discusses the two user control panel variations and their functionality.

User Interface

The primary user controls are found on the front of the printer. The ZD-Series Desktop printers support two user interface options.

• Standard User Interface — This interface provides basic control and status needed by an operator.

Printer operating status is reported by five (5) icon indicator lights. The icons represent several functional areas of operation. The indicator lights, as a group, provide a wide range of printer status notifications when used in combination. They are visible from a greater distance than you can read on a printer with a display. See the Meaning of the Indicator Light Patterns.

• This interface supports operator tasks of replacing printing supplies (labels, receipt paper, transfer ribbon, etc.) when prompted by two indicators.

• Status indicator’s icons represent a functional area of printer operation.

• Status indicator lights typically use color to show the operator the functional status of the printer. The status indicator lights may be off (not lit), red, green, or amber (orange/yellow). Red is ‘needs attention’ or ‘not ready’. Green is for ‘ready’ or ‘functioning’. Amber (orange/yellow) is for busy or active process (data downloading, over-temperature cooling cycle, etc.). An off or un-lit status indicator does not require the operators attention.

• A status indicator can flash (blink), fade (bright to off), alternate between colors, or remain on in a variety of patterns that denote various printer activities, and operational status as a group.

• Control buttons are used in various combinations to access internal utilities that calibrate the printer to your media and make limited print settings.

• LCD User Interface — This color LCD interface provides easy printer setup, configuration, and is customizable for all user types. The interface includes all the Standard User Interface controls and indicators to provide you with common functionality and behaviors for these Link-OS printer models.

• The display option provides written printer status and messages. The display supports 19

languages, selectable by the operator or with programming.

• It has a menu system. Users can make changes to print settings (darkness, speed, etc.), run

utilities, and set wired and wireless communication interfaces (Serial, Ethernet, Wi-Fi, etc.) that are installed on your printer.

Standard Interface Controls

42 653

1. Power Button — Turns power ON and OFF in the printer. It is also used to initiate low-power sleep

and wake states.

•

Initial Power ON — Press the Power button until the printer’s indicator lights flash on. The

indicator lights will flash on and off in various combinations while the printer does self diagnostics, configuration checks, and integrate optional components which will take several seconds to complete.

The Status indicator will turn solid GREEN indicating the printer is ready for normal print operations.

•

Sleep Mode — Pressing and releasing the button once will cause the printer to enter Sleep

Mode. The printer will turn off after storing various configuration and status information in memory.

All the indicators will be off except the Status Indicator will slowly change between On and Off to indicate Sleep Mode.

•

Power OFF with Sleep Mode Delayed — Press and Hold the button for 4-9 seconds. The

operator can start a batch print job and put the printer into the low power consumption state of Sleep mode — after the job has finished.

•

Power OFF / Shutdown — Press and Hold the button for 4-9 seconds. The printer will turn

OFF.

•

Power Failure Recovery Mode — This printer feature is activated by a hardware jumper setting

on one of the optional Printer Connectivity Modules installed in the printer. See Setting the Power

Failure Recovery Mode Jumper.

• The printer will automatically Power ON when plugged into an active (ON) AC power source.

• Supports Sleep Mode and Power OFF with Sleep mode Delayed.

• A Power OFF/Shutdown will reset the printer and then runs the Initial Power ON sequence.

Note • The Power Failure Recovery Mode is only available on printers with a Printer Connectivity Module installed in the printer.

2. Status Indicator — Primary status indicator for overall printer health and operational status. This indicator is also known as the Power indicator.

• Green: Ready for print and data activity.

• Green, Slowly Changing between ON and OFF: Printer is in Sleep Mode.

• Red: Media out, media detection error, head (cover/printhead) open, cut error, printhead

authentication failure.

• Amber: Printhead Over Temp (temperature), printhead element failure, out of memory while storing

content (formats, graphics, fonts, etc.), and interface power fault for USB Host or Serial ports.

• Blinking Amber: Printhead Under Temp (temperature)

• Blinking Red: Printhead Over Temp (temperature) — this status is coupled with blinking red Pause

indicator. Requires cooling and printer restart.

Pause Indicator — The printer is in Pause mode when the Pause indicator light is on. A label (print

form) or all labels (print forms) in the print buffer’s queue can be canceled when the Pause indicator is on using the Cancel button.

• Amber: The printer is paused. Print, label FEED (advance), and other label routines are suspended

until the pause state is removed by pressing the Pause button.

• Blinking Red: Printhead Over Temp (temperature) — this status is coupled with blinking red Status

indicator. Requires cooling and printer restart.

Data Indicator — Indicates the status of data transfer activity.

• Off: Data is not being transferred.

• Green: A data communication operation has not finished, but is not actively being transferred.

• Blinking Green: Data communications are in process.

• Blinking Amber: Out of memory while storing content (formats, graphics, fonts, etc.).

5. Supplies

status.

• Red: There is a media out condition.

• Blinking Red: Ribbon Out.

• Blinking Red and Amber: Ribbon Cartridge Low (ZD420 Cartridge printers only)

• Blinking Amber: Ribbon In (ZD420 Cartridge printers only) detected while the printer is attempting

Network Indicator — Indicates network activity and status.

• Amber: 10 base Ethernet (LAN) connection detected.

• Green: 10/100 Ethernet (LAN) connection detected or when Wi-Fi (WLAN) has a strong signal and

• Red: when an Ethernet (LAN) or Wi-Fi (WLAN) fault occurs.

• Blinking Red: during Wi-Fi (WLAN) association.

• Blinking Amber: during Wi-Fi (WLAN) authentication.

• Blinking Green: when Wi-Fi (WLAN) has completed, but has a weak signal.

Indicator — Indicates media (label, receipt, tags, transfer ribbon, ribbon cartridge, etc.)

to print in direct thermal mode.

is connected.

7. Cancel Button — Cancels print jobs.

• Only functional when the printer is in the Pause state.

• Pressing the Cancel button once causes the printer to cancel printing the next format in the print

buffer.

• Pressing and holding the button for two seconds cancels printing of ALL pending formats.

FEED (Advance) Button — Advance a label (print form/format).

• Feed One Label - Pressing (and releasing) the FEED button when the printer is not printing, causes

the printer to advance media one (1) blank form/format length (label, receipt, tag, ticket, etc.).

• Advance Multiple Labels - Pressing and Holding the FEED button when the printer is not printing,

causes the printer to advance labels until released. It finishes advancing to the beginning position of the next label.

• Reprint Last Label (activated via a SGD command: ezpl.reprint_mode) - The intended purpose

of this feature is to allow reprint of a failed media print. If the printer runs out of media (paper, labels, transfer ribbon, etc.), then the printer can re-print the last label (print form/format). The print buffer that stores the print image available for reprint is cleared when the printer gets turned off or is reset.

Pause Button — Pauses print and media movement actions.

• Pressing the Pause button will stop print activities and place the printer into a ‘Pause’ state. The

printer will complete printing a label that is printing before it pauses.

• The Pause indicator will display Amber (orange/yellow) to indicate the Pause state.

• Pressing the Pause button while in Pause state will return the printer to normal operation. If printing

a multi label (form/format) job or another print job is waiting to print in the print queue, then the printer will resume printing.

LCD User Interface

EBRA

ZD620

PRINTER READY

V84.20.05ZP37288

168.192.0.1

Printers with the display provide the operator and integrator with readable printer status and a menu system.

1. Standard Interface Controls — Provides visual and operational continuity for users that use both styles of Zebra Link-OS printers.

LCD Navigation Controller and Selector — Navigate through printer menus and parameter

settings on the LCD using the direction ARROW buttons to choose printer settings and utility actions. Use the SELECT (Check-mark) button to items that are highlighted (icons) or displayed as named menu items.

3. Display — Displays printer status information and the printer configuration menu system. The printer’s default screen information is shown. The top line has printer model information and can be customized. The center area is for printer status information and pop-up messages.

Action Selectors — The action selector buttons, LEFT SELECT and RIGHT SELECT, activates item

highlighted white, like the Home icon (used to activate the menu system). Pressing the LEFT SELECT button immediately below the HOME icon will change the display to the Menu’s Home screen.

Meaning of the Indicator Light Patterns

Indicator States

Steady-On Flashing Fade Off

All of the Link-OS 4 inch printers have status indicators. The indicators may be off or on in a variety of lighting patterns of red, green, or amber (orange/yellow). The status indicators can flash (blink), fade (bright to off), alternate between colors, or just remain on. The status information that these lighting patterns represent is detailed in this section.

Status - Typical Operating Conditions

Printer Ready

The printer is powered on and ready to print.

Pause

The printer is paused. The operator must press the Pause

button to resume print operations.

Media Out

The media (labels, receipts, tags, tickets, etc.) supply is out. The printer needs attention and cannot continue without user intervention.

Ribbon Out

Detected end of ribbon roll (reflective end on ribbon rolls), a missing ribbon cartridge, or the ribbon cartridge needs replaced to continue printing when the printer is in thermal transfer mode.

Ribbon Low (Ribbon Cartridge Printers Only)

Default value is 10% of ribbon remaining. The Media indicator flashes red and yellow while the Status indicator is solid yellow.

Ribbon In (Ribbon Cartridge Printers Only)

Transferring Data

Data Transfers Paused

Out of Memory

thermal transfer printer is in Direct Thermal Mode and has a ribbon cartridge installed. Remove the ribbon cartridge to continue printing in direct thermal mode.

Data communications are in process.

A data communication operation has not finished, but is not actively being transferred.

Cover Open/Printhead (PH) Open

Cut Error (Binding)

Cartridge Authentication Failed

Out of memory while storing content (formats, graphics, fonts, etc.).

The cover (printhead) is open. The printer needs attention and cannot continue without user intervention.

The cutter blade is bound and is not moving properly.

The ribbon cartridge can not be authenticated or has been altered. The printer only supports Genuine Zebra Ribbon Cartridges and does not support refurbished or non-Zebra cartridges.

Status - Printhead Operation

Hot Surface Caution • The printhead may be hot and could cause sever burns. Allow the printhead to

cool.

Printhead Over Temp

Printhead Under Temp

Printhead Shutdown

The printhead is over temperature and paused to allow the printhead to cool. The print operation will resume after the printhead has cooled.

The printhead is under temperature. Typically, the operating environment is below the printer’s minimum operational temperature.

The printhead is over temperature. Turn the printer OFF. After several minutes to allow the printer to completely cool, turn the printer ON.

Printhead Resolution Error

Unauthorized Printhead Error

The printer is unable to read the printhead resolution type (dpi). The printhead has been replaced incorrectly or with non-Zebra printhead.

The printhead was replaced with one that is not a genuine Zebra printhead. Install a genuine Zebra printhead to continue.

Status - Bluetooth Low Energy (BTLE) Option

Bluetooth LE Paired

Bluetooth Low Energy has paired.

Bluetooth LE Failed to Pair

Bluetooth Low Energy has failed to pair.

Status - Ethernet (LAN) Option

Ethernet (LAN) No Link

No Ethernet link is available. NETWORK status is light off

Ethernet (LAN) 100base Link

Ethernet (LAN) 10base Link

Ethernet (LAN) Link Error

A 100 Base link was found.

A 10 Base link was found.

An error condition exists. The printer is not connected to your network.

Status - Wi-Fi (WLAN) Option

Wi-Fi

Connecting to WLAN

Wi-Fi (WLAN) 100base Link

Wi-Fi (WLAN) 10base Link

The light flashes red while the printer associates with the network.

The light then flashes yellow while the printer is authenticating with the network.

The printer is connected to your network and the Wi-Fi signal is strong.

The printer is connected to your network and the Wi-Fi signal is weak.

Wi-Fi (WLAN) Link Error

An error condition exists. The printer is not connected to your network.

Display Controls and Menus

EBRA

ZD620

PRINTER READY

V84.20.05ZP37288

168.192.0.1

ZD620 printer’s with the LCD User Interface provides the user printer status and a menu system to configure the printer and run internal utilities. The printer is capable of displaying messages in multiple languages.

The printer’s default screen information is shown.

• The top line displays printer model information.

• The center area shows printer status information (customizable) and pop-up messages.

• The two (2) bottom lines show the printer’s Firmware version and the printer’s IP Address by default.

This area can be customized to show different, user selectable information. See IDLE DISPLAY for a more information.

• The bottom area below the white line are for Action items.

Navigating through Menu Display Screens

EBRA

PRINTER READY

V84.20.05ZP37288

168.192.0.1

EBRA

PRINTER READY

V84.20.05ZP37288

168.192.0.1

SETTING Menu Icon highlighted SETTING Menu Icon

BACK Button

This section shows the following:

• The options available for navigating through the screens of the LCD User Interface.

• How to select or modify things shown on the display.

Idle Display (Default Start-up Screen)

• At the Idle Display, press LEFT SELECT or center SELECT (check-mark) to go to the printer’s HOME menu.

Home Menu

ZD620

• To move from icon to icon in the Home menu, press any of the ARROW buttons.

• When an icon is selected, its colors are reversed to highlight it.

• To select the highlighted menu icon and enter the menu, press the center Select () button.

• Press LEFT SELECT to exit the Home menu and return to the Idle Display. The printer automatically returns to the Idle Display after 15 seconds of inactivity in the Home menu.

• To scroll through the items in a user menu, press the LEFT ARROW or RIGHT ARROW.

• Menu items with ▲ and ▼ on the far left and right sides of the display indicate that a value can be changed. The value displayed is the setting.

• Press the UP ARROW or DOWN ARROW to scroll through accepted values. Any changes that you make are saved immediately when you exit the menu item.

• MENU Shortcuts - When you reach the end of one menu, the next menu will be displayed (an adjacent menu). To go to the next user menu from a menu shortcut, press the SELECT (Checkmark) or press RIGHT SELECT to select the GO (go to menu) action. The display will then display the first menu item of the newly selected menu.

• A word in the bottom-right corner of the display indicates an available action.

• Press the SELECT (Checkmark) or press the RIGHT SELECT to perform the action shown.

Battery Indicators and Controls

Rear of Battery

Battery Control

Button

Health Indicator

Charge Level Indicators (3)

Health Indicator

The optional printer battery accessory has a simple, one button, 4 LED indicator light user interface to control and display battery status and health. The battery acts as a UPS (uninterruptible power supply) for the printer. For more information on using the battery with your printer and power saving modes (Sleep, Shutdown, etc.), see Printing with the Attached Battery Base and Battery Option.

Battery Control Button — The button helps you control the battery, both inside and outside of the printer.

• Battery On - Press and release

• Wakes up (activates power) the battery from Sleep or Shutdown Modes. The battery health and charge status are checked. The battery indicators all flash on and off together 3 times. The operator now has one (1) minute to turn the printer on before the battery reverts back to the previous Sleep or Shutdown Mode.

• Battery displays the battery level charge during the first ten (10) seconds after internal battery health checks are complete

• Shutdown Mode - Press and hold the button for 10-11 seconds and release. The battery begins shutdown and approximately 3 seconds later all of the battery LEDs will flash three (3) times to let you know the battery has shut down.

Battery Health Indicator — Displays the battery’s charging status and health of the battery.

• Green - Good health, charge complete and ready to operate.

• Amber - Charging (printer is OFF).

• Red - Battery has an internal error. Remove the battery and see the Troubleshooting.

• Flashing Red - Charging error - over or under temperature, internal monitoring error, etc.

Battery CCharge Level Indicator — Displays the battery’s charging status and health of the battery.

• Three (3) green bars on, no flashing - Battery is fully charged. (The battery will not start charging

• Two (2) green bars on with the top bar flashing. Less than full charge.

• One (1) green bar flash - Time to charge your battery!

• No bars on - Battery needs charging, but the Battery Health Indicator flashes when the Battery Control Button is pressed. The printer can not be turned on.

• Amber - Charging.

Printer Configuration Menus

This section presents the printer settings that you can change and identifies the tools for changing them.

Adjust Printer Settings

These menu item settings and utilities descriptions include the following:

• The printer’s user menus See the information that follows in this section.

• ZPL and Set/Get/Do (SGD) commands See the Zebra® Programming Guide for more information.

• The printer’s web pages when the printer has an active wired or wireless print server connection See the Wired and Wireless Print Servers User Guide for more information.

Note • See About section for this manual, other information and support links for your specific printer model.

User Menus

The user menus break the printer configuration into several task based menus. Click any menu item to go to its description in the table. For navigation instructions, see Navigating through Menu Display Screens.

Printer Configuration Menus

SETTINGS TOOLS NETWORK BATTERY

• DARKNESS

• PRINT SPEED

• MEDIA TYPE

• PRINT METHOD

• TEAR OFF

• PRINT WIDTH

• PRINT MODE

• LABEL TOP

• LEFT POSITION

• REPRINT MODE

• LABEL LENGTH

MAX

• LANGUAGE**

•TOOLS MENU*

LANGUAGE SENSORS PORTS BLUETOOTH

• PRINT

INFORMATION**

• IDLE DISPLAY

• POWER UP

ACTION

• HEAD CLOSE

ACTION

• LOAD DEFAULTS

• MEDIA/RIBBON

CAL**

• DIAGNOSTIC

MODE

• CONFIG INFO TO

USB

• ZBI ENABLED?

• RUN ZBI

PROGRAM

• STOP ZBI

PROGRAM

• PRINT USB FILE

• COPY USB FILE TO

• STORE E: FILE TO

USB

• PRINT STATION

• PASSWORD

PROTECT

• PRINT TEST

FORMAT

• NETWORK MENU*

• ACTIVE PRINT

SERVER

• PRIMARY

NETWORK

• WIRED IP

ADDRESS

• WIRED SUBNET

MASK

• WIRED GATEWAY

• WIRED IP

PROTOCOL

• WIRED MAC

ADDRESS

• WLAN IP ADDRESS

• WLAN SUBNET

MASK

• WLAN GATEWAY

• WLAN IP

PROTOCOL

• WLAN MAC

ADDRESS

• ESSID

• CHANNEL

• SIGNAL

• IP PORT

• IP ALTERNATE

PORT

• PRINT

INFORMATION**

• RESET NETWORK

• VISIBILITY AGENT

•BATTERY MENU

• BATTERY STATUS

• LANGUAGE MENU*

• LANGUAGE**

• COMMAND

LANGUAGE

• COMMAND CHAR

• CONTROL CHAR

• DELIMITER CHAR

• ZPL MODE

• VIRTUAL DEVICE

• SENSORS MENU*

* Denotes a shortcut to the next user menu. ** Appears in multiple user menus for your convenience.

• SENSOR TYPE

• MEDIA/RIBBON

CAL**

• PRINT

INFORMATION**

• LABEL SENSOR

• TAKE LABEL

•PORTS MENU*

• BAUD RATE

• DATA BITS

• PARITY

• HOST HANDSHAKE

• WML

•BLUETOOTH MENU*

• BLUETOOTH

ADDRESS

• MODE

• DISCOVERY

• CONNECTED

• BT SPEC VERSION

• MIN SECURITY

MODE

• SETTINGS MENU*

SETTINGS Menu

DARKNESS

Description: Set the print darkness to the lowest setting that provides good print quality. If you set the

darkness too high, the label image may not print clearly, barcodes may not scan correctly, the ribbon may burn through, or the printhead may wear prematurely.

Printer Configuration Menus

If desired, use the Print Quality Report (FEED self test) to determine the best darkness setting.

Accepted values: 0.0 to 30.0

Related ZPL command(s): ^MD, ~SD

SGD command used: print.tone

Print Server web page: View and Modify Printer Settings > General Setup > Darkness

PRINT SPEED

Description: Select the speed, in inches per second (ips), for printing a label. Slower print speeds typically

yield better print quality.

Accepted values: ZD620 203 dpi = 2 to 8 ips ZD620 300 dpi = 2 to 6 ips ZD420 203 dpi = 2 to 6 ips ZD420 300 dpi = 2 to 4 ips

Printer Configuration Menus

Related ZPL command(s):

SGD command used:media.speed

Print Server web page: View and Modify Printer Settings > General Setup > Print Speed

MEDIA TYPE

Description: Select the type of media that you are using.

Accepted values: CONTINUOUS, GAP/WEB, MARK/NOTCH

If you select CONTINUOUS, you must include a label length in your label format ( ZPL). If you select GAP/WEB or MARK/NOTCH for various noncontinuous media, the printer FEEDs media to calculate the label length.

^PR

^LL if you are using

Related ZPL command(s):

SGD command used: ezpl.media_type

Print Server web page: View and Modify Printer Settings>Media Setup> Media Type

^MN

PRINT METHOD

Description: Specify if the printer needs to use ribbon for printing.

Accepted values:

THERMAL TRANS — Uses ribbon and thermal transfer media. DIRECT THERMAL — Uses direct thermal media and no ribbon.

Printer Configuration Menus

Related ZPL command(s):

SGD command used:

Print Server web page: View and Modify Printer Settings > General Setup > Print Method

^MT

ezpl.print_method

TEAR OFF

Description: Adjusts the rest position of the media after a label is printed. The rest or stop position sets

where the tear-off point is on or between labels.

If necessary, shift the position of the media over the tear-off bar after printing.

Printer Configuration Menus

• Lower numbers move the media into the printer by the specified number of dots (the tear line moves closer to the edge of the label just printed).

• Higher numbers move the media out of the printer (the tear line moves closer to the leading edge of the next label).

Accepted values: –120 to 120

Related ZPL command(s):

SGD command used: ezpl.tear_off

Print Server web page: View and Modify Printer Settings > General Setup > Tear Off

~TA

PRINT WIDTH

Description: Specifies the width of the labels being used, in dots. The default value is the maximum width

for the printer, based on the printhead’s DPI value.

Accepted values:

ZD620 203 dpi = 0002 to 832 dots ZD620 300 dpi = 0002 to 1280* dots ZD420 203 dpi = 0002 to 832 dots ZD420 300 dpi = 0002 to 1280* dots

Printer Configuration Menus

*- EPL mode has a maximum default width of 1248 dots.

Related ZPL command(s):

SGD command used: ezpl.print_width

Print Server web page: View and Modify Printer Settings

Important • Setting the print width too wide wastes formatting memory. Printing off the sides of the label and onto the

platen roller may damage the platen.

Note • Setting the width too narrow can result in portions of a label format not being printed on the media.

Note• This setting can affect the horizontal position of the label format if the image was inverted using the

command.

^PW

>General Setup>Print Width

^POI ZPL II

PRINT MODE

Description: Select a print mode that is compatible with your printer options. For information about how

the print mode selections work with different printer options, see Select a Print Mode.

Accepted values: TEAR-OFF, PEEL-OFF, CUTTER

Printer Configuration Menus

Related ZPL command(s):

SGD command used: media.printmode

Print Server web page: View and Modify Printer Settings > General Setup > Print Mode

^MM

LABEL TOP

Description: Shifts the position of the image vertically on the label if necessary.

• Negative numbers move the image higher on the label (toward the printhead).

• Positive numbers move the image farther down on the label (away from the printhead) by the

Printer Configuration Menus

specified number of dots.

Accepted values: –120 to 120

Related ZPL command(s): ^LT

SGD command used: media.printmode

Print Server web page: View and Modify Printer Settings > General Setup > Print Mode

LEFT POSITION

Description: Shifts the position of the image horizontally on the label, if necessary.

• Negative numbers move the left edge of the image toward the left edge of the label by the number of dots selected.

• Positive numbers move the edge of the image toward the right edge of the label.

Printer Configuration Menus

Accepted values: –9999 to 9999

Related ZPL command(s):

SGD command used: zpl.left_position

Print Server web page: View and Modify Printer Settings > General Setup > Left Position

^LS

REPRINT MODE

Description: When reprint mode is enabled, you can reprint the last label printed by pressing FEED

button.

Accepted values: ON or OFF (default)

Printer Configuration Menus

Related ZPL command(s):

SGD command used: zpl.left_position

Print Server web page: Not supported at this time

^JZ

LABEL LENGTH MAX

1 — Label length (including inter-label

gap)

2 — Inter-label gap

Description: This setting controls the distance the printer utilities, like SmartCal, use to automatically detect labels (black mark, notch or gap/web). If the printer does not detect and calibrate the label, the printer assumes that continuous media is loaded.

Printer Configuration Menus

Set the value to the longest label used with the printer plus 1.0 inch (25.4 mm) greater than the maximum length label. Ideally, use a value 2 times the max. label length plus an inch.

Accepted values: 1-39 (inches), 39 default

Related ZPL command(s): ^ML (^LL, ^PW)

SGD command used: ezpl.label_length_max

Print Server web page: View and Modify Printer Settings > Media Setup > Maximum Length

TOOLS Menu

PRINT INFORMATION

Description: Print the selected information (1 of 7 choices) on one or more labels. This menu item is

available through three user menus with different default values for each.

Accepted values:

Printer Configuration Menus

• SETTINGS—Prints a printer configuration report. A sample label is shown in Test Printing with the

Configuration Report.

• NETWORK—Prints the settings for any print server or Bluetooth device that is installed.

• FORMATS—Prints the available formats stored in the printer’s RAM and Flash memory.

• IMAGES—Prints the available images stored in the printer’s RAM and Flash memory.

• FONTS—Prints the available fonts in the printer, including standard printer fonts plus any optional fonts. Fonts may be stored in RAM and Flash memory.

• BARCODES—Prints the available barcodes in the printer. Barcodes may be stored in RAM or Flash memory.

• ALL—Prints the previous six labels.

• SENSOR PROFILE—Shows the sensor settings compared to actual sensor readings. To interpret the results, see Manual Media Calibration.

Related ZPL command(s):

• SETTINGS: ~WC

•NETWORK: ~WL

• SENSOR PROFILE: ~JG

•Others: ^WD

SGD command used: Notapplicable

Print Server web page: View and Modify Printer Settings > Print Listings on Label

Printer Configuration Menus

Figure 1 Sample Printer Configuration Report

Figure 1 Sample Network Configuration Report

IDLE DISPLAY

Description: Select one of six information formats to display when the printer is idle. Not shown with all

configurations.

Accepted values: FW VERSION, IP ADDRESS, MM/DD/YY 24 HR, MM/DD/YY 12 HR,

DD/MM/YY 24 HR, DD/MM/YY 12 HR

Related ZPL command(s): Not Applicable

Printer Configuration Menus

SGD command used:

• device.idle_display_format

• device.idle_display_value

Print Server web page: Not Applicable

POWER UP ACTION

Description: Set the action for the printer to take during the power-up sequence.

Accepted values:

• CALIBRATE—Adjusts sensor levels and thresholds, determines the label length, and FEEDs the media to the next web/gap.

• FEED—FEEDs the labels to the first registration point.

• LENGTH—Determines the label length using current sensor values, and FEEDs the media to the next web/gap.

• NO MOTION—Tells the printer not to move the media. You must manually ensure that the web is positioned correctly, or press FEED to position the next web/gap.

• SHORT CAL—Sets the media and web thresholds without adjusting sensor gain, determines the label length, and FEEDs the media to the next web/gap.

Printer Configuration Menus

Related ZPL command(s): ^MF

SGD command used: ezpl.power_up_action

Print Server web page: View and Modify Printer Settings > Calibration

HEAD CLOSE ACTION

Description: Set the action for the printer to take when you close the printhead.

Accepted values:

• CALIBRATE—Adjusts sensor levels and thresholds, determines the label length, and FEEDs the media to the next web.

• FEED—FEEDs the labels to the first registration point.

• LENGTH—Determines the label length using current sensor values, and FEEDs the media to the next web.

• NO MOTION—Tells the printer not to move the media. You must manually ensure that the web is positioned correctly, or press FEED to position the next web.

• SHORT CAL—Sets the media and web thresholds without adjusting sensor gain, determines the label length, and FEEDs the media to the next web/gap.

Printer Configuration Menus

Related ZPL command(s): ^MF

SGD command used: ezpl.head_close_action

Print Server web page: View and Modify Printer Settings > Calibration

LOAD DEFAULTS

Description: Restore specific printer, print server, and network settings back to the factory defaults. Use

care when loading defaults because you will need to reload all settings that you changed manually. This menu item is available through two user menus with different default values for each.

Accepted values:

• FACTORY—Restores all printer settings other than the network settings back to the factory defaults. Use care when loading defaults because you will need to reload all settings that you changed manually.

• NETWORK—Reinitializes the printer’s wired or wireless print server. With a wireless print server, the printer also re-associates with your wireless network.

• LAST SAVED—Loads settings from the last permanent save.

Printer Configuration Menus

Related ZPL command(s):

•FACTORY: ^JUF

•NETWORK: ^JUN

• LAST SAVED: ^JUR

SGD command used: Not Applicable

Print Server web page: View and Modify Printer Settings > Calibration

• FACTORY: View and Modify Printer Settings > Restore Default Configuration

• NETWORK: Print Server Settings > Reset Print Server

• LAST SAVED: View and Modify Printer Settings > Restore Saved Configuration

MEDIA/RIBBON CAL

Description: Calibrate the printer to adjust the sensitivity of the media sensors.

Related ZPL command(s): ~JC

Printer Configuration Menus

SGD command used:

Print Server web page: The calibration procedure cannot be initiated through the web pages.

DIAGNOSTIC MODE

Description: Use this diagnostics tool to cause the printer to output the hexadecimal values for all data

received by the printer. For more information, see Communication Diagnostics Test.

Accepted values: PRINT, E: DRIVE, USB MEMORY or DISABLED

ezpl.manual_calibration

Related ZPL command(s): ~JD to enable, ~JE to disable

SGD command used: device.diagnostic_print

Print Server web page: The calibration procedure cannot be initiated through the web pages.

CONFIG INFO TO USB

Description: Allows the operator to send printer configuration report (equivalent to data returned by the

printer to the host system when a ZPL ^HH command is issued). The printer sends a file (OUTxxx.txt with xxx = 000 to 999) to the USB drive in the printer USB Host port and formatted per information supplied in

USB Host Port and Link-OS Usage Examples. The printer configuration report files names will increment

with each report written to the USB drive (OUT001.txt increments to OUT002.txt the next time the file is written).

Printer Configuration Menus

Accepted values: SEACH (NO USB DRIVE FOUND on display), WRITE (if USB drive in installed)

Related ZPL command(s): ^HH (equivalent information reported)

SGD command used: file.capture_response.begin, file.capture_response.end and

file.capture_response.destination

Print Server web page: Not Applicable

ZBI ENABLED?

Description: Zebra Basic Interpreter (ZBI 2.0 ™ ) is a programming option that may be purchased for your

printer. If you would like to purchase this option, contact your Zebra reseller for more information.

Accepted values: NO or YES

SGD command used: zbi.key (identifies if the ZBI 2.0 option is enabled or disabled on the printer)

Print Server web page: Not Applicable

RUN ZBI PROGRAM

Description: This menu item appears only if ZBI is enabled on your printer. If ZBI programs have been

downloaded to your printer, you may select one to run using this menu item. If no program exists on your printer, NONE is listed.

To run a ZBI program that you have downloaded to your printer:

1. Use the UP ARROW or DOWN ARROW to select a file from this menu.

Printer Configuration Menus

2. Press RIGHT SELECT to select RUN. If no program exists, the RUN option does not perform an action.

Accepted values: NONE or PROGRAM FILE NAMES

Related ZPL command(s): ^JI

SGD command used: zbi.control.run

Print Server web page: Printer Home Page > Directory Listing

, ~JI

STOP ZBI PROGRAM

Description: This menu item appears only if ZBI is enabled on your printer. Use this menu item to stop a

ZBI program. The printer lists only programs that are running.

To stop a ZBI program:

1. If necessary, use the UP ARROW or DOWN ARROW to select the file from this menu.

Printer Configuration Menus

2. Press RIGHT SELECT to select

Accepted values: NONE or PROGRAM FILE NAMES

Related ZPL command(s): ~JQ

SGD command used: zbi.control.terminate

Print Server web page: PrinterHomePage>DirectoryListing

STOP.

PRINT USB FILE

Description: Select files to print from a USB Flash drive. See the exercises in Using the USB Hosts Port

and the NFC Capabilities for an exercise using this capability.

To print files from a USB Flash drive:

1. Insert a USB Flash drive into the printer’s USB host port.

2. The printer lists available files. SELECT ALL is available to print all available files on the USB Flash

drive.

Printer Configuration Menus

3. Use the UP ARROW or DOWN ARROW to select a file from this menu.

4. Press RIGHT SELECT to select PRINT.

Accepted values: NONE, SELECT ALL or PROGRAM FILE NAMES

Related ZPL command(s): Not Applicable

SGD command used: usb.host.read_list

Print Server web page: NotApplicable

COPY USB FILE TO E:

Description: Select files to copy to the printer from a USB Flash drive. See the exercises in Using the USB

Hosts Port and the NFC Capabilities for an exercise using this capability.

To copy files to the printer from a USB Flash drive:

1. Insert a USB flash drive into the printer’s USB host port.

2. The printer lists available files. SELECT ALL is available to copy all available files from the USB Flash

drive.

Printer Configuration Menus

3. Use the UP ARROW or DOWN ARROW to select a file from this menu.

4. Press RIGHT SELECT to select STORE.

Accepted values: NONE, SELECT ALL or PROGRAM FILE NAMES

SGD command used: usb.host.read_list

Print Server web page: Not Applicable

STORE E: FILE TO USB

Description: Select files from the printer to store on a USB Flash drive. See the exercises in Using the

USB Hosts Port and the NFC Capabilities for an exercise using this capability.

To copy files from the printer to a USB Flash drive:

1. Verify that a USB flash drive into the printer’s USB host port.

2. The printer lists available files. SELECT ALL is available to store all files available files from the printer

on the USB Flash drive.

Printer Configuration Menus

3. Use the UP ARROW or DOWN ARROW to select a file from this menu.

4. Press RIGHT SELECT to select STORE.

Accepted values: NONE, SELECT ALL or PROGRAM FILE NAMES

SGD command used: usb.host.write_list

PRINT STATION

Description: Use this menu item to fill in variable fields in a label format and print the label using a Human

Input Device (HID), such as a USB keyboard, scale, or barcode scanner. A suitable label format must be stored on the E: drive of the printer to use this option. See the exercises in USB Host Port and Link-OS

Usage Examples for an exercise using this capability.

When you plug an HID into one of the printer’s USB host ports, use this user menu to select a form on the printer’s E: drive. After you have been prompted to fill in each variable ^FN field on the form, you can specify the desired quantity of labels to print.

Printer Configuration Menus

For more information about using the ^FN command or the SGD commands related to this feature, refer to the

Zebra Programming Guide. You can download a copy of the manual from: www.zebra.com/manuals/.

Accepted values: NO INPUT DEVICE FOUND, NONE, or PROGRAM FILE NAMES

SGD command used:

• usb.host.keyboard_input (must be set to ON)

• usb.host.template_list

• usb.host.fn_field_list

• usb.host.fn_field_data

• usb.host.fn_last_field

• usb.host.template_print_amount

PASSWORD PROTECT

Description: Select the level of password protection for user menu items. 1234 is the default password.

Accepted values: NONE, SELECTED, ALL

Related ZPL command(s): ^KP (to change the printer password)

Printer Configuration Menus

PRINT TEST FORMAT

Description: Use this menu item to initiate test sequences that print specific types of labels to help you

troubleshoot printing issues.

Accepted values:

• DARKNESS—Runs a repeated image in incrementing darkness levels.

• FIRST DOT LOCATION—Identifies the first dot location and label top to assist you with adjusting the position of the label.

• PRINT LINE—Initiates a test sequence.

• IMAGE COMPRESSION—Prints an image with lines and circles to assist with issues regarding compression or stretching of an image.

• ELEMENT OUT—Prints a horizontal image designed to show iprinthead elements not functioning.

SGD command used:

print.troubleshooting_label_choices (specifies the type of label)

print.troubleshooting_label_print (prints the label)

NETWORK

ACTIVE PRINT SERVER

Description: View whether the WIRED or WIRELESS print server is currently active.

Printer Configuration Menus

PRIMARY NETWORK

Description: View or modify whether the WIRED or WIRELESS print server is considered primary. You

may select which one is primary.

Accepted values: WIRED or WIRELESS

SGD command used: ip.primary_network

WIRED IP ADDRESS

Description: View and, if necessary, change the printer’s Wired IP Address.

To save changes to this setting, set WIRED IP PROTOCOL to PERMANENT, and then reset the print server (see RESET NETWORK).

Accepted values: 000 to 255 for each field

Printer Configuration Menus

Related ZPL command(s): ^ND

SGD command used: internal_wired.ip.addr

Printer Web page: View and Modify Printer Settings > Network Communications Setup >

TCP/IP Settings

WIRED SUBNET MASK

Description: View and, if necessary, change the wired subnet mask.

To save changes to this setting, set WIRED IP PROTOCOL to PERMANENT, and then reset the print server (see RESET NETWORK).

Accepted values: 000 to 255 for each field

Related ZPL command(s): ^ND

SGD command used: internal_wired.ip.netmask

Printer Web page: View and Modify Printer Settings > Network Communications Setup > TCP/IP Settings

WIRED GATEWAY

Description: View and, if necessary, change the default wired gateway.

To save changes to this setting, set WIRED IP PROTOCOL to PERMANENT, and then reset the print server (see RESET NETWORK).

Accepted values: 000 to 255 for each field

Printer Configuration Menus

Related ZPL command(s): ^ND

SGD command used: internal_wired.ip.gateway

Printer Web page: View and Modify Printer Settings > Network Communications Setup >

TCP/IP Settings

WIRED IP PROTOCOL

Description: This parameter indicates if the Net Administrator/User (permanent) or the server (dynamic)

selects the Wired print server’s IP address. When a dynamic option is chosen, this parameter tells the method(s) by which this print server receives the IP address from the server.

Important • The print server must be reset to allow changes to the network settings to take effect.

Accepted values:

Printer Configuration Menus

• ALL

• GLEANING ONLY

• RARP

• BOOTP

• DHCP

• DHCP & BOOTP

• PERMANENT

Related ZPL command(s): ^ND

SGD command used: internal_wired.ip.protocol

Printer Web page: View and Modify Printer Settings > Network Communications Setup >

TCP/IP Settings

WIRED MAC ADDRESS

Description: View the Media Access Control (MAC) address of the wired print server.

SGD command used: internal_wired.mac_addr

Printer Web page: View and Modify Printer Settings > Network Communications Setup > TCP/IP Settings

Printer Configuration Menus

WLAN IP ADDRESS

Description: View and, if necessary, change the printer’s Wireless IP address.

To save changes to this setting, set WLAN IP PROTOCOL to PERMANENT, and then reset the print server (see RESET NETWORK).

Accepted values: 000 to 255 for each field

Related ZPL command(s): ^ND

SGD command used: ip.addr,wlan.ip.addr

Printer Web page: View and Modify Printer Settings > Network Communications Setup >

Wireless Setup

WLAN SUBNET MASK

Description: View and, if necessary, change the Wireless subnet mask.

To save changes to this setting, set WLAN IP PROTOCOL to PERMANENT, and then reset the print server (see RESET NETWORK).

Accepted values: 000 to 255 for each field

Printer Configuration Menus

Related ZPL command(s): ^ND

SGD command used: wlan.ip.netmask

Printer Web page: View and Modify Printer Settings > Network Communications Setup >

Wireless Settings

WLAN GATEWAY

Description: View and, if necessary, change the default wireless gateway.

To save changes to this setting, set WLAN IP PROTOCOL to PERMANENT, and then reset the print server (see RESET NETWORK).

Accepted values: 000 to 255 for each field

Related ZPL command(s): ^ND

SGD command used: wlan.ip.gateway

Printer Web page: View and Modify Printer Settings > Network Communications Setup >

Wireless Setup

100

Zebra ZD42H42-T0EW02EZ User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Terms of Use

Proprietary Statement

Product Improvements

Liability Disclaimer

Limitation of Liability

Publication Date

About

Other Valuable Printer Resources

Zebra OneCare Printer Service and Support

Using This Document and Its Internally Attached Files

Document Conventions

Contents

Introduction

Link-OS 4 inch Desktop Thermal Printers

Common Desktop Link-OS Printer Features:

Link-OS 4 inch Desktop Printer Options:

Zebra Label Printing Solution

Modes of Printing

What’s in the Box?

Unpack and Inspect the Printer

Printer Features

Printer Features

Inside the ZD620 Dual Capacity Ribbon Roll Printer

Inside the ZD620 and ZD420 Direct Thermal Printers

Inside the ZD420 Ribbon Cartridge Printer

Label Dispenser Option (field installable) - All Models

Cutter Option (field installable) - All Models

Linerless Media Tear-Off Option (Direct Thermal Models Only)

Linerless Cutter Option (Direct Thermal Models Only)

Identifying Platen Drive Rollers Types

Printer Power Supply Options

ZD620 Locking Printer Features

Zebra Print Touch

Install Hardware Options

Field Installable printer Accessories and Options

Printer Connectivity Modules

Accessing the Connectivity Module Slot

Installing the Serial Port Module

Installing the Internal Ethernet (LAN) Module

Media Handling Options

Removing the Standard Bezel

Installing the Label Dispenser

Installing the Standard Media Cutter

Installing the Linerless Media Cutter

Installing the Linerless Media ‘Tear-Off’ Bezel

Media Roll Core Size Adapters

Print Resolution Upgrade Kits

Installing the Attached Power Supply Base Options

Installing the Attached Battery Base Options

Installing the Battery into the Attached Power Base

User Interface

Standard Interface Controls

LCD User Interface

Meaning of the Indicator Light Patterns

Status - Typical Operating Conditions

Status - Printhead Operation

Status - Bluetooth Low Energy (BTLE) Option

Status - Ethernet (LAN) Option

Status - Wi-Fi (WLAN) Option

Display Controls and Menus

Navigating through Menu Display Screens

Battery Indicators and Controls

Printer Configuration Menus

Adjust Printer Settings

User Menus

SETTINGS Menu

DARKNESS

PRINT SPEED

MEDIA TYPE

PRINT METHOD

TEAR OFF

PRINT WIDTH

PRINT MODE

LABEL TOP

LEFT POSITION

REPRINT MODE