Zebra ZD42042-C0EW02EZ User Manual

Download

ZD620 and ZD420

Desktop Printers with Link-OS

User’s Guide

212485-002 Rev.B

Copyright

head are trademarks of ZIH Corp., registered in many jurisdictions worldwide. All other trademarks are the property of their respective owners.

COPYRIGHTS AND TRADEMARKS: For complete copyright and trademark information, go to www.zebra.com/copyright

WARRANTY: For complete warranty information, go to www.zebra.com/warranty

END USER LICENSE AGREEMENT: For complete EULA information, go to www.zebra.com/eula

Terms of Use

Proprietary Statement: This manual contains proprietary information of Zebra

Technologies Corporation and its subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies.

Product Improvements: Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are subject to change without notice.

Liability Disclaimer: Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and disclaims liability resulting therefrom.

Limitation of Liability: In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

About

This guide is for integrators and operators of Zebra Link-OS ZD620 and ZD420 desktop printers. Use this guide to install, change configuration, operate, and physically support these printers.

Other Online resources are available to support this printer include:

• “How To” videos

• ZD620 or ZD420 Desktop Printer Product page links for printer specifications

• Printer accessory, supplies, parts, and software links

• Various setup and configuration guides

• Programmer’s manuals,

• Printer Drivers (Windows, Apple, OPOS, etc.)

• Printer Firmware

• Printer Fonts

• Utilities

• Knowledge base and support contacts

• Printer warranty and repair links

Use these links to get to your Online printer support resources:

• ZD620 Thermal Transfer Printer — www.zebra.com/zd620t-info

• ZD620 Direct Thermal Printer — www.zebra.com/zd620d-info

• ZD420 Thermal Transfer Ribbon Cartridge Printer — www.zebra.com/zd420c-info

• ZD420 Thermal Transfer Printer — www.zebra.com/zd420t-info

• ZD420 Direct Thermal Printer — www.zebra.com/zd420d-info

Other Valuable Printer Resources

Zebra has a large suite of free and fee based software, Apps (applications), and other technical resources for your Zebra Link-OS printer.

These are just some of the extensive software and resource areas available Online:

• Label Design software

• Printer Management tools

• Virtual Devices for legacy languages normally associated with other printer

brands

• Cloud based Enterprise printer management and printing

• XML and PDF format file printing

• Oracle and SAP support

• IoT data tools (Zatar)

• A suite of Link-OS Mobile Apps (applications for phones, tablets, etc.)

About

• Link-OS software development kit (SDK)

• Additional Operating Systems (OS) and Service platforms

See ZebraLink, Zebra Link-OS, and Zatar from this Online link: www.zebra.com/software

Zebra OneCare Printer Service and Support

For maximum productivity, we can help your business ensure its Zebra printers are Online and ready for business. See the descriptions of the Zebra OneCare service and support options available for your printers Online at this link: www.zebra.com/zebraonecare

Using This Document and Its Internally Attached Files

This document is best used with Adobe Reader or Adobe DC. This user’s guide includes attached User Programming Example Files for sample printer operations.

Go to the Adobe Web site to load Adobe Reader (for free at the release time of this publication): www.adobe.com

Document Conventions

The following graphic icons are used throughout the documentation set. These icons and their associated meanings are described below.

Caution • If the precaution is not heeded, the user could receive minor or moderate injury.

Eye Injury Caution • If the precaution is not taken, the user’s eyes could be damaged. EXAMPLE:

Wear protective eyewear when installing or removing E-rings, C-clips, snap rings, springs, and

mounting buttons. These are under tension and could fly off.

Electrical Shock Caution • If the precaution is not taken, the user could receive an electrical shock.

EXAMPLE: Turn off (O) the printer and disconnect it from the power source before performing the

following procedure.

Hot Surface Caution • If the precaution is not taken, the user could be burned. EXAMPLE: The

About

printhead may be hot and could cause sever burns. Allow the printhead to cool.

Product Damage Caution • If the precaution is not taken, the product could be damaged.

EXAMPLE: Unplugging the computer without properly shutting it down may corrupt the data on your

hard drive.

ESD Caution • If the precaution is not taken, the product electronics could be damaged by an

electrostatic discharge. EXAMPLE: Observe proper electrostatic safety precautions when handling

static-sensitive components such as circuit boards and printheads.

Important • The text here indicates information that is important for the user to know. EXAMPLE:

Run the setup.exe file for the product BEFORE connecting the product to your printer.

Note • The text here indicates information that is supplemental for the user to know and that is not

required to complete a task. EXAMPLE: Refer to zebra.com for complete information on product

warranties.

Copyright . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

Terms of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2

• About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Document Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

• Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6

• Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Link-OS 4 inch Desktop Thermal Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

Zebra Label Printing Solution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

What’s in the Box? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Other Valuable Printer Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Zebra OneCare Printer Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Using This Document and Its Internally Attached Files . . . . . . . . . . . . . . . . . . . . . .4

Common Desktop Link-OS Printer Features:. . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

Link-OS 4 inch Desktop Printer Options: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Modes of Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

Unpack and Inspect the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Open the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Closing the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

• Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Inside the ZD620 Dual Capacity Ribbon Roll Printer . . . . . . . . . . . . . . . . . . . . . . .29

Dual Capacity Ribbon Chassis - Ribbon Roll Holders . . . . . . . . . . . . . . . . . . . . . .30

Media Dancer - ZD620 Printer Models Only . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30

Inside the ZD620 and ZD420 Direct Thermal Printers . . . . . . . . . . . . . . . . . . . . . .31

Inside the ZD420 Ribbon Cartridge Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32

Contents

Accessing the Printhead of the Ribbon Cartridge Printer. . . . . . . . . . . . . . . . . . . .33

Label Dispenser Option (field installable) - All Models. . . . . . . . . . . . . . . . . . . . . .34

Cutter Option (field installable) - All Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34

Linerless Media Tear-Off Option (Direct Thermal Models Only) . . . . . . . . . . . . . .35

Linerless Cutter Option (Direct Thermal Models Only). . . . . . . . . . . . . . . . . . . . . .35

Identifying Platen Drive Rollers Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36

Printer Power Supply Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Attached Power Supply Base. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

Battery Power Base and Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37

ZD620 and ZD420 Locking Printer Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38

Zebra Print Touch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

• Install Hardware Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40

Field Installable printer Accessories and Options . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Printer Connectivity Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Media Handling Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Power Base Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Printer Connectivity Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Power Failure Recovery Mode Jumper (OFF by Default) . . . . . . . . . . . . . . . . . . .42

Accessing the Connectivity Module Slot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42

Installing the Serial Port Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

Installing the Internal Ethernet (LAN) Module . . . . . . . . . . . . . . . . . . . . . . . . . . . .44

Removing Printer Connectivity Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45

Media Handling Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Removing the Standard Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Installing the Label Dispenser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

Installing the Standard Media Cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48

Installing the Linerless Media Cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49

Installing the Linerless Media ‘Tear-Off’ Bezel. . . . . . . . . . . . . . . . . . . . . . . . . . . .50

Media Roll Core Size Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Installing Media Roll Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51

Print Resolution Upgrade Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53

Installing the Printhead Resolution Upgrade Kits . . . . . . . . . . . . . . . . . . . . . . . . . .53

Installing the Attached Power Supply Base Options . . . . . . . . . . . . . . . . . . . . . . . . . .54

• Controls and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57

Standard Interface Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

LCD User Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Meaning of the Indicator Light Patterns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Status - Typical Operating Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Printer Ready . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Pause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Media Out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Contents

Ribbon Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Ribbon Low (Ribbon Cartridge Printers Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . .63

Ribbon In (Ribbon Cartridge Printers Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Transferring Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Data Transfers Paused . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Out of Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Cover Open/Printhead (PH) Open . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Cut Error (Binding) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Cartridge Authentication Failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Status - Printhead Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Printhead Over Temp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Printhead Under Temp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Printhead Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Printhead Resolution Error . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Unauthorized Printhead Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Status - Bluetooth Low Energy (BTLE) Option. . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Bluetooth LE Paired . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Bluetooth LE Failed to Pair. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Status - Ethernet (LAN) Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Ethernet (LAN) No Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Ethernet (LAN) 100base Link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Ethernet (LAN) 10base Link . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Ethernet (LAN) Link Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66

Status - Wi-Fi (WLAN) Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Wi-Fi Connecting to WLAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Wi-Fi (WLAN) 100base Link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Wi-Fi (WLAN) 10base Link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Wi-Fi (WLAN) Link Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67

Display Controls and Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68

Navigating through Menu Display Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Idle Display (Default Start-up Screen) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

Home Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69

• Printer Configuration Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72

Adjust Printer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

User Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73

Contents

SETTINGS Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

DARKNESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75

PRINT SPEED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76

MEDIA TYPE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .77

PRINT METHOD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

TEAR OFF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79

PRINT WIDTH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80

PRINT MODE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81

LABEL TOP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82

LEFT POSITION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .83

REPRINT MODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .84

LABEL LENGTH MAX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85

TOOLS Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

PRINT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .86

IDLE DISPLAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

POWER UP ACTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89

HEAD CLOSE ACTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90

LOAD DEFAULTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91

MEDIA/RIBBON CAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92

DIAGNOSTIC MODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .93

ZBI ENABLED? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94

RUN ZBI PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95

STOP ZBI PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96

PRINT USB FILE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97

COPY USB FILE TO E: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .98

STORE E: FILE TO USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99

PRINT STATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100

PASSWORD PROTECT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101

PRINT TEST FORMAT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Contents

NETWORK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

ACTIVE PRINT SERVER. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

PRIMARY NETWORK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

WIRED IP ADDRESS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

WIRED SUBNET MASK. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .106

WIRED GATEWAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .107

WIRED IP PROTOCOL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .108

WIRED MAC ADDRESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .109

WLAN IP ADDRESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .110

WLAN SUBNET MASK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

WLAN GATEWAY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .112

WLAN IP PROTOCOL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .113

WLAN MAC ADDRESS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .114

ESSID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .115

CHANNEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116

SIGNAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117

IP PORT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .118

IP ALTERNATE PORT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .119

RESET NETWORK . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120

VISIBILITY AGENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .121

BATTERY Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

BATTERY STATUS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .122

LANGUAGE Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

LANGUAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .123

COMMAND LANGUAGE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .124

COMMAND CHAR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .125

CONTROL CHAR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .126

DELIMITER CHAR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127

ZPL MODE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

VIRTUAL DEVICE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129

SENSORS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

SENSOR TYPE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .130

LABEL SENSOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131

TAKE LABEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .132

PORTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

BAUD RATE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133

DATA BITS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134

PARITY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .135

HOST HANDSHAKE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136

WML. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .137

Contents

BLUETOOTH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

BLUETOOTH ADDRESS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138

MODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139

DISCOVERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .140

CONNECTED. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .141

BT SPEC VERSION. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142

MIN SECURITY MODE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .143

• Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Printer Setup Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .144

Select a Location for the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145

Install Printer Options and Connectivity Modules. . . . . . . . . . . . . . . . . . . . . . . . . . . .146

Attaching Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .147

Getting Ready to Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Preparing and Handling Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Media Storage Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Loading Roll Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148

Setting Media Sensing by Media type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .149

Instructions for media loading: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .150

Using the Movable Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .153

Loading Roll Media (continued) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155

Loading Thermal Transfer Roll Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156

Loading Zebra Transfer Roll Ribbon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .157

Loading Non-Zebra 300 Meter Transfer Ribbon . . . . . . . . . . . . . . . . . . . . . . . . .161

Loading the ZD420 Ribbon Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .167

Run a SmartCal Media Calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168

SmartCal Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .168

Test Printing with the Configuration Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .169

Detecting a Media Out Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .170

Detecting a Ribbon Out Condition . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171

Connecting your Printer to a Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172

Pre-install Windows

Interface Cable Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .173

USB Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174

Serial Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .175

Ethernet (LAN, RJ-45) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .176

Wi-Fi and Bluetooth Classic Wireless Connectivity Option . . . . . . . . . . . . . . . . . . . .178

Update Printer Firmware to Finish Option Installations . . . . . . . . . . . . . . . . . . . .178

Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .172

• Setup for Windows® OS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .179

Windows to Printer Communication Setup (Overview). . . . . . . . . . . . . . . . . . . . . . . .179

Pre-install Windows

Setting Up the Wi-Fi Print Server Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .181

Printer Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .180

Contents

Configure Using the ZebraNet Bridge’s Connectivity Wizard . . . . . . . . . . . . . . . . . . .182

Using a Configuration Script. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .188

Saving a Configuration Script. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189

Bluetooth Option Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190

Connecting to a Windows XP

Connecting to a Windows Vista

Connecting the Printer to a Windows 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .196

Connecting the Printer to a Windows 10 PC . . . . . . . . . . . . . . . . . . . . . . . . . . . .197

After Your Printer is Connected . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200

Testing Communications by Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .200

SP2 Master Device. . . . . . . . . . . . . . . . . . . . . . .192

SP2 or Windows 7® Master Device. . . . . . . . .193

• Print Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202

Thermal Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202

Determining Your Printer’s Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . .202

Select a Print Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .203

Adjusting the Print Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .204

Darkness Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .205

Adjusting the Print Width . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206

Replacing Supplies while Using the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .206

Printing on Fan-Fold Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207

Printing with Externally Mounted Roll Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .209

Externally Mounted Roll Media Considerations:. . . . . . . . . . . . . . . . . . . . . . . . . .209

Using the Label Dispenser Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210

Using the Linerless Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214

Linerless Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214

Sending Files to the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .215

Ribbon Cartridge Programming Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . .215

Printer Fonts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .216

Identifying Fonts in Your Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217

Localizing the Printer with Code Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217

Asian fonts and Other Large Font Sets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218

Getting Asian Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218

EPL Line Mode - Direct Thermal Printers only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219

Zebra® ZKDU — Printer Accessory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220

ZD620 and ZD420 Locking Printer Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .221

ZBI 2.0 ™ — Zebra Basic Interpreter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .222

Setting the Power Failure Recovery Mode Jumper . . . . . . . . . . . . . . . . . . . . . . . . . .223

• USB Host Port and Link-OS Demonstration Examples . . . . . . . . . . . . . . 225

USB Host . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225

Using USB Host for Firmware Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .226

Flash Drive Preparation and Firmware Update . . . . . . . . . . . . . . . . . . . . . . . . . .226

Contents

USB Host and Printer Usage Examples. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227

Items Required for the USB Host Exercises . . . . . . . . . . . . . . . . . . . . . . . . . . . .227

Files for Completing the Exercises. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227

File 1:

File 2: SAMPLELABEL.TXT....................227

File 3:LOGO.ZPL .......................227

File 4: USBSTOREDFILE.ZPL...................228

File 5: VLS_BONKGRF.ZPL....................228

File 6: VLS_EIFFEL.ZPL.....................228

File 7: KEYBOARDINPUT.ZPL...................229

File 8: SMARTDEVINPUT.ZPL...................229

Exercise 1: Copy Files to a USB Flash Drive and Perform USB Mirror . . . . . . . .230

Exercise 2: Print a Label Format from a USB Flash Drive . . . . . . . . . . . . . . . . . .232

Exercise 3: Copy Files to/from a USB Flash Drive. . . . . . . . . . . . . . . . . . . . . . . .233

Exercise 4: Enter Data for a Stored File with a USB Keyboard and Print a Label235

Using the USB Hosts Port and the NFC Capabilities . . . . . . . . . . . . . . . . . . . . . . . . .236

Exercise 5: Enter Data for a Stored File with a Smart Device and Print a Label .237

ZEBRA.BMP.......................227

• Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239

Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239

Cleaning Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .239

Recommended Cleaning Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240

Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240

Standard Platen (Drive) Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240

Linerless Platen (Drive) Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .240

Media Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241

Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241

Exterior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241

Label Dispenser Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .241

Cutter Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242

Cleaning the Printhead. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .243

ZD620 / ZD420 Direct Thermal Printers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .243

ZD620 / ZD420 Thermal Transfer Printers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .244

ZD420 Ribbon Cartridge Printers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .245

Media Path Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .246

Lower Half of ZD60/ZD420 Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .246

Upper Half of ZD620/ZD420 Direct Thermal Printers. . . . . . . . . . . . . . . . . . . . . .247

Upper Half of ZD620/420 Thermal Transfer Printers . . . . . . . . . . . . . . . . . . . . . .247

Upper Half of ZD420 Thermal Transfer Ribbon Cartridge Printers . . . . . . . . . . .248

Cleaning the Cutter and Label Dispenser Options . . . . . . . . . . . . . . . . . . . . . . . .249

Cutter Option Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .249

Label Dispenser Option Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250

Sensor Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251

Contents

Lower Half of ZD60/ZD420 Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .251

Upper Half of ZD620/ZD420 Direct Thermal Printers. . . . . . . . . . . . . . . . . . . . . .252

Upper Half of ZD620/ZD420 Thermal Transfer Printers. . . . . . . . . . . . . . . . . . . .252

Upper Half of ZD420 Ribbon Cartridge Printers. . . . . . . . . . . . . . . . . . . . . . . . . .253

Platen Cleaning and Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .255

Removing the Platen Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .256

Replacing the Printhead. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .259

ZD620 and ZD420 Direct Thermal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .260

Removing the Printhead. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .260

Replacing the Printhead. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .262

ZD620 and ZD420 Thermal Transfer Ribbon Roll . . . . . . . . . . . . . . . . . . . . . . . .265

Removing the Printhead. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .265

Replacing the Printhead. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .267

ZD420 Thermal Transfer Ribbon Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270

Printhead Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .270

Updating Printer Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .274

Other Printer Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .275

RTC Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .275

Fuses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .275

• Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276

Resolving Alerts and Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276

Alert: Printhead Open. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276

Possible Cause - 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276

Possible Cause - 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .276

Alert: Media Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277

Possible Cause - 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277

Possible Cause - 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277

Possible Cause - 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277

Possible Cause - 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .277

Possible Cause - 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .278

Possible Cause - 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .278

Alert: Ribbon In (ZD420 Cartridge Printer only) . . . . . . . . . . . . . . . . . . . . . . . . . .279

Possible Cause - 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279

Possible Cause - 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279

Alert: Ribbon Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .280

Possible Cause - 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .280

Possible Cause - 2 (ZD420 Cartridge Printer only) . . . . . . . . . . . . . . . . . . . . . . .280

Possible Cause - 3 (ZD420 Cartridge Printer only) . . . . . . . . . . . . . . . . . . . . . . .280

Possible Cause - 4 (Standard Roll - Thermal Transfer Printers) . . . . . . . . . . . . .280

Alert: Ribbon Low (ZD420 Cartridge Printer only) . . . . . . . . . . . . . . . . . . . . . . . .281

Possible Cause - 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .281

Alert: CUT ERROR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .282

Contents

Possible Cause - 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .282

Alert: PRINTHEAD OVER TEMP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .283

Possible Cause - 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .283

Possible Cause - 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .283

Alert: PRINTHEAD SHUTDOWN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .284

Possible Cause - 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .284

Alert: PRINTHEAD UNDER TEMP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .285

Possible Cause - 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .285

Possible Cause - 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .285

Alert: OUT OF MEMORY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .286

Possible Cause - 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .286

Resolving Print Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .287

Issue: General Print Quality Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .287

Possible Cause - 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .287

Possible Cause - 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .287

Possible Cause - 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .287

Possible Cause - 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .287

Possible Cause - 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .287

Possible Cause - 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .288

Issue: No Print on the Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .288

Possible Cause - 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .288

Possible Cause - 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .288

Issue: Labels Are Distorted in Size or Print Area Start Position Varies . . . . . . . .289

Possible Cause - 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .289

Possible Cause - 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .289

Possible Cause - 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .289

Possible Cause - 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .289

Communication Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .290

Issue: Label Job Sent, No Data Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .290

Possible Cause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .290

Issue: Label Job Sent, Skips Labels or Prints Bad Content . . . . . . . . . . . . . . . . .290

Possible Cause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .290

Issue: Label Job Sent, Data Transfers, But No Print . . . . . . . . . . . . . . . . . . . . . .291

Possible Cause - 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291

Possible Cause - 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291

Possible Cause - 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .291

Miscellaneous Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292

Issue: Settings are Lost or Ignored . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292

Possible Cause - 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292

Possible Cause - 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292

Possible Cause - 3 . . . . . . . . . . . . . . . . . . . . . . .

Possible Cause - 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .292

Issue: Non-continuous labels act as Continuous labels. . . . . . . . . . . . . . . . . . . .293

. . . . . . . . . . . . . . . . . . . . . . . . .292

Contents

Possible Cause - 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293

Possible Cause - 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .293

Issue: Printer Locks-Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .294

Possible Cause - 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .294

Issue: Erroneous Ribbon Cartridge Faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .294

Possible Cause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .294

• Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295

Printer Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295

Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .295

SmartCal Media Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .296

Configuration Report (CANCEL Self Test). . . . . . . . . . . . . . . . . . . . . . . . . . . . . .297

Printer Network (and Bluetooth) Configuration Report. . . . . . . . . . . . . . . . . . . . .298

Print Quality Report (FEED self test) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .298

Reset Printer Factory Defaults (PAUSE + FEED Self Test). . . . . . . . . . . . . . . . .302

Reset Network Factory Defaults (PAUSE + CANCEL Self Test). . . . . . . . . . . . .302

Reset Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .303

Communication Diagnostics Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .304

Sensor Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .305

Advanced Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .307

Manual Media Calibration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .308

Manual Print Width Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .309

Manual Print Darkness Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .310

Factory Test Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .311

• Interface Connector Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .312

Universal Serial Bus (USB) Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .312

Serial Port Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .313

Connecting the Printer to a DTE Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .313

Connecting the Printer to a DCE Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .314

• Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .315

ZD620 / ZD420 Thermal Transfer Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .316

ZD620 / ZD420 Ribbon Cartridge Thermal Transfer Models . . . . . . . . . . . . . . . . . . .323

ZD620 / ZD420 Direct Thermal Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .330

• Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .335

Types of Thermal Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .336

Determining Thermal Media Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .336

General Media and Print Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .337

Label Dispenser (Peeler) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .338

Standard (Media) Cutter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .339

Linerless (Media) Cutter - Direct Thermal only. . . . . . . . . . . . . . . . . . . . . . . . . . .339

Contents

• ZPL Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .342

Managing the ZPL Printer Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .342

ZPL Printer Configuration Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .343

Configuration Setting to Command Cross-reference . . . . . . . . . . . . . . . . . . . . . . . . .344

Printer Memory Management and Related Status Reports . . . . . . . . . . . . . . . . . . . .347

ZPL Programming for Memory Management. . . . . . . . . . . . . . . . . . . . . . . . . . . .347

Introduction

This section introduces the award winning Zebra® Link-OS 4-inch desktop thermal label printers, the ZD620 and ZD420. It has an overview of the Link-OS printer’s features and options, and what ships with your new printer.

This document covers the following ZD-series desktop printer models:

• ZD620 Thermal Transfer Printer — www.zebra.com/zd620t-info

• ZD620 Direct Thermal Printer — www.zebra.com/zd620d-info

• ZD420 Thermal Transfer Ribbon Cartridge Printer — www.zebra.com/zd420c-info

• ZD420 Thermal Transfer Printer — www.zebra.com/zd420t-info

• ZD420 Direct Thermal Printer — www.zebra.com/zd420d-info

Link-OS 4 inch Desktop Thermal Printers

The Zebra® Link-OS 4 inch Desktop printers are compact label printers with a wide range of features and options.

• Direct Thermal and Thermal Transfer printer models available.

• Includes ZD420 Healthcare printer models with plastics that withstand common hospital cleaning chemicals and include a medical grade power supply.

• ZD620 printers can support printing speeds* up to 203.4 mm/s per second (8 ips inches per second) for 203 dpi (dots per inch print density) printers and

152.4 mm/s (6 ips) for 300 dpi version printers.

• ZD420 printers can support printing speeds* up to 152.4 mm/s per second (6 ips) for 203 dpi printers and 101.6 mm/s (4 ips) for 300 dpi version printers.

• These printers support ZPL™ and EPL Zebra printer programming languages and a wide variety of other printer control languages via Link-OS Virtual Devices.

* -Maximum print speeds vary by model, print resolution, and the type of media in use.

Introduction

Common Desktop Link-OS Printer Features:

• OpenAccess ™ design for simplified media loading.

• Color-coded “touch points” for operator controls and media guides.

• Enhanced user interface featuring three buttons and five status indicators.

• Easy, field installable media handling options.

• Media roll support:

• Outer Diameter (O.D.): Up to 127 mm (5 inch) and

• Inner Diameter (I.D.) roll cores:12.7 mm (0.5 inch), 25.4 mm (1 inch) and

additional core sizes with optional media core adapters.

• Movable Sensor provides compatibility with the widest range of media types:

• Compatible with full or partial width black mark media.

• Compatible with notched or slotted media.

• Multi-center position transmissivity sensor for use with label gap/web media.

• Universal Serial Bus (USB) Host Port that can be used for easy firmware upgrades.

• Universal Serial Bus (USB) 2.0 interface

• Modular Connectivity Slot for field installable 10/100 Ethernet (802.3 RJ-45) or Serial (RS-232 DB-9) interface options.

• On–the–fly OpenType and TrueType font scaling and import, Unicode, resident scalable font (Swiss 721 Latin 1 font), and a selection of resident bitmap fonts.

• Backwards compatibility focused technology eases printer replacement:

• Drop in replacement of legacy Zebra desktop printers. The printer accepts

both EPL and ZPL programming languages.

• Supports Link-OS virtual devices to interpret non-Zebra printer programming

languages.

• XML-Enabled printing—allows XML communications for barcode label printing, eliminating license fees and print server hardware and lowering customization and programming costs.

• Zebra ™ Global Printing Solution – supports Microsoft Windows keyboard encoding (and ANSI), Unicode UTF-8 and UTF 16 (Unicode Transformation Formats), XML, ASCII (7 and 8 bit used by legacy programs and systems), basic single and double byte font encoding, JIS and Shift-JIS (Japanese International Standards), Hexadecimal encoding, and custom character mapping (DAT table creation, font linking, and character remapping).

• Supports printer configuration via a setup utility running on mobile devices.

• Zebra’s Print Touch (Near Field Communication - NFC) ‘tap’ to pair devices,

access printer information, and access mobile applications.

• Zebra’s Link-OS - an open platform that connects operating systems for smart Zebra devices with powerful software apps (applications), making the devices easy to integrate, manage and maintain from any location.

Introduction

• Printhead maintenance reporting enabled and customizable by the user.

• Easy tool-less replacement of printhead and platen (driver) roller.

• A minimum of 64 MB of internal (E:\) printer memory for storing forms, fonts, and graphics.

Link-OS 4 inch Desktop Printer Options:

• A Color LCD User Interface for easy setup, print configuration, printing, and a range of Link-OS features.

• Healthcare printer models:

• Healthcare wipe-able plastics for disinfecting and cleaning.

• IEC 60601-1 certified power supply.

• Wi-Fi (802.11ac – includes a/b/g/n) and Bluetooth Classic 4.1 (3.X compatible) wireless connectivity as a factory installed option.

• Thermal Transfer Printing - A choice of easy loading thermal transfer ribbon cartridge or dual capacity ribbon roll (74 m and 300 m ribbons) models.

• ZD620 and select ZD420 printers have an factory installed, on-board Real Time Clock (RTC) in printers that have Bluetooth Low Power (BTLE) or Wi-Fi with Classic Bluetooth configurations.

• Field installable connectivity modules:

• Internal Ethernet Print Server (LAN, RJ-45 connector) — supports 10Base-T,

100Base-TX and fast Ethernet 10/100 auto-switching networks.

• Serial (RS-232 DB-9) Port

• Field installable media handling options:

• Label Dispenser (Peel-Off liner and present the label for the operator).

• General purpose media cutter.

• Linerless Label Tear-Off printing with a ‘Label Taken’ sensor.

• Linerless Label Cutter with a ‘Label Taken’ sensor.

Introduction

• Media Core Adapter kit include adapters for media rolls with Outer Diameters (O.D.) up to 127 mm (5 inches):

• 38.1 mm (1.5 inch) I.D. media cores.

• 50.8 mm (2.0 inch) I.D. media cores.

• 76.2 (3.0 inch) I.D. media cores.

• Field upgrade kit to change printer resolution is available. Change your printer from 203 dpi to 300 dpi - or - from 300 dpi to 203 dpi printing with these tool-less upgrade kits.

• Asian Language support with printer configuration options for the large Simplified and Traditional Chinese, Japanese, or Korean character sets.

• Printers sold in China have the Simplified Chinese SimSun font pre-installed.

• Zebra® ZBI 2.0 ™ (Zebra BASIC Interpreter) programming language. ZBI allows you to create custom printer operations that can automate processes, use peripherals (i.e. scanners, scales, keyboards, Zebra® ZKDU ™ , etc.) all without being attached to a PC or network.

• Locking Media Cabinet for ZD620 Direct Thermal Healthcare printer models. This special Healthcare model includes for additional security, Kensington ™ Slot for Kensington locking devices to secure the printer.

Zebra Label Printing Solution

The printer is just one of three (3) parts of a printing solution. To print; you need a printer (ZD620 or ZD420), compatible media (thermal transfer ribbon cartridge or rolls, and thermal transfer media; or just direct thermal media), and software (driver, applications or programming) to tell the printer what to do and print. The printer can print without being connected to other devices or systems.

The media may be labels, tags, tickets, receipt paper, fan-fold stacks, tamper proof labels, etc.

Zebra assists you with label design and print with the free label and form design software: ZebraDesigner ™ for Windows PC operating systems.

Zebra provides a complete suite of free Link-OS software applications and drivers to configure printer settings, print labels and receipts, get printer status, import graphics and fonts, send programming commands, update firmware, and download files.

The Zebra web site or your reseller will be able to help you identify media for your desired use case.

Introduction

Modes of Printing

You can operate this printer in many different modes and media configurations:

• Direct thermal printing (which uses heat sensitive media to print).

• Thermal transfer printing with easy to use thermal transfer ribbon cartridge or ribbon rolls (heat and pressure transfers ink from the ribbon to media).

• Standard Tear-Off mode allows you to tear off each label/receipt or batch print a strip of labels and tear them off after it is printed.

• Label Dispense Mode: If an optional dispenser is installed, the backing material can be peeled away from the label as it is printed. After this label is removed, the next one is printed.

• Media Cutting: If an optional media cutter is installed, the printer can cut the label liner between labels, receipt paper or tag stock.

• Linerless media printing with Cut or Tear-Off label options for easy pick and place label applications.

• Stand-alone: The printer can print without being directly connected to a computer.

Introduction

• A printer with the color LCD display option can use menus to access and print

a label format/form.

• A Link-OS App connecting via Bluetooth (Wireless option).

• An auto running label format/form (programming based).

• A data input device connected to the printer’s USB Host port or serial port.

This mode accommodates data input devices, such as scanners, weigh scales, a Zebra Keyboard Display Unit (ZKDU), etc.

• Shared network printing: Printers configured with Ethernet (LAN) and Wi-Fi interface options include an internal print server.

What’s in the Box?

Documentation

and Software

USB CablePrinter

Power

Supply

Non-Zebra 300 Meter Ribbon

Adapters

Printer Documentation

Included with Thermal Transfer Printer (uses ribbon rolls)

Empty Starter Ribbon Cores

After unpacking, make sure you have all parts shown below. Follow the procedures for inspecting the printer to familiarize yourself with printer parts so you can follow the instructions in this book.

Introduction

Unpack and Inspect the Printer

When you receive the printer, immediately unpack it and inspect for shipping damage.

• Save all packing materials.

• Check all exterior surfaces for damage.

• Open the printer and inspect the media compartment for damage to components.

If you discover shipping damage upon inspection:

• Immediately notify the shipping company and file a damage report. Zebra Technologies Corporation is not responsible for any damage to the printer incurred during shipment, and will not cover the repair of this damage under its warranty policy.

• Keep all packaging material for shipping company inspection.

• Notify your authorized Zebra

See the Zebra Web site for ‘How To’ videos on packing and unpacking your printer. See

About section for links to one of these 5 basic Link-OS printer variations.

Introduction

reseller.

Open the Printer

To access the media compartment, pull the release latches towards you and lift the cover. Check the media compartment for loose or damaged components.

Introduction

ESD Caution • The discharge of electrostatic energy that accumulates on the surface of

the human body or other surfaces can damage or destroy the printhead and other electronic components used in this device. You must observe static-safe procedures when working with the printhead or the electronic components under the top cover.

Closing the printer

Lower the top cover. Press down in the middle of the cover in front until the cover snaps closed.

Printer Features

This section will help you identify features of these Zebra® Link-OS 4-inch desktop thermal label printers, the ZD620 and ZD420. ‘How to’ videos on the Zebra Web site include a Printer Features video; as well as; other printer setup and task specific videos. Links to these five (5) Link-OS 4- inch desktop printers are:

• ZD620 Thermal Transfer Printer — www.zebra.com/zd620t-info

• ZD620 Direct Thermal Printer — www.zebra.com/zd620d-info

• ZD420 Thermal Transfer Ribbon Cartridge Printer — www.zebra.com/zd420c-info

• ZD420 Thermal Transfer Printer — www.zebra.com/zd420t-info

• ZD420 Direct Thermal Printer — www.zebra.com/zd420d-info

Printer Features

Interface and Connectivity

Module Slot Access

User Interface

Release

Latch

DC Power

Receptacle

Power Button

Release

Latch

Fan-Fold Media

Entry Slot

For more details on printer controls, see Controls and Indicators

Printer Features

Movable Sensor

(Black Mark and Lower Web/Gap)

Media Guides

Head-Up Sensor

(inside)

Media Guide Stop

Adjustment

Platen (Drive) Roller

Roll Holders

Upper Web (Gap)

Array Sensor

(other side)

Ribbon Carriage

Printhead

Inside the ZD620 Dual Capacity Ribbon Roll Printer

Printer Features

Take Up Spindles

Supply Spindles (full ribbon rolls)

Media

Dancer

(ZD620 Only)

Dual Capacity Ribbon Chassis - Ribbon Roll Holders

Media Dancer - ZD620 Printer Models Only

The printer’s window is removed to show the Media Dancer (plate). the Media Dancer is re-colored to make it easier to see. It is the same color as the dark gray parts adjacent to it.

Printer Features

Movable Sensor

(Black Mark and Lower Web/Gap)

Media Guides

Head-Up Sensor

(inside)

Media Guide Stop

Adjustment

Platen (Drive) Roller

Roll Holders

Upper Web (Gap)

Array Sensor

Printhead

Media Dancer

(ZD620 Only)

Inside the ZD620 and ZD420 Direct Thermal Printers

Printer Features

Movable Sensor

(Black Mark and Lower Web/Gap)

Media Guides

Head-Up Sensor

(inside)

Media Guide Stop

Adjustment

Platen (Drive) Roller

Roll Holders

Ribbon Cartridge

Shown Installed

(sold separately)

Upper Web (Gap)

Array Sensor

Release

Arms (2)

Ribbon Drive

Transport

Inside the ZD420 Ribbon Cartridge Printer

Printer Features



Backside of

Printhead

Actuator Arm

PRINTHEAD ACCESS

1. Pull both release arms out

(green highlighted black parts).

2. Ribbon drive transport drops

down.

3. Lift printhead actuator arm up

to access the printhead





Printhead

Ribbon Cartridge

Authentication and

Status Interface

Ribbon Sensor

Ribbon Sensor’s

Reflector

Accessing the Printhead of the Ribbon Cartridge Printer

Printer Features

Door Latch

Label Taken

Sensor

Label Peel Bar

Peel Roll

Dispenser Door

Label Liner

Exit Area

Media Exit Slot

Cutter Module

Label Dispenser Option (field installable) - All Models

Cutter Option (field installable) - All Models

Printer Features

Label Taken

Sensor

Label Taken

Sensor

Cut Label Landing

Area

Linerless Media Tear-Off Option (Direct Thermal Models Only)

Linerless Cutter Option (Direct Thermal Models Only)

Printer Features

203 dpi Standard Platen (black)

300 dpi Standard Platen (gray)

203 dpi Linerless Platen (reddish-brown)

300 dpi Linerless Platen (brown)

Identifying Platen Drive Rollers Types

The platen (drive) rollers are colored differently to identify the platen type and print resolution of your printer (and the platen). Do not exchange platen types unless instructed to by an upgrade procedure or Zebra technical support. The printer will not operate correctly and may cause a variety of problems requiring maintenance.

Printer Features

Attached Power

Supply Base

Battery Power Base

(artist rendering)

Battery Power Base

and Accessories

available after Q2 2018

Printer Power Supply Options

ZD-Series printers offer field installable attached power options: an attached power supply base or a battery power base (available in Q2 2018). These options easily attach with screws and replace the power supply that was included with your printer.

Attached Power Supply Base

Battery Power Base and Power Pack

Printer Features

Kensington Lock Slot

Cabinet Lock

ZD620 and ZD420 Locking Printer Features

This option is only available in a Healthcare ZD620 printer model. It includes a lock and key access to the printer’s media compartment and a Kensington Lock Slot on the back panel of the printer to secure the printer. For more information on the Locking Printer option, see ZD620 and ZD420 Locking Printer Option.

Zebra Print Touch

Print Touch Location

(Passive NFC)

The Zebra Print Touch ™ feature allows you to touch an Android ™ -based, Near Field Communication (NFC)-enabled device such as a smart phone or tablet to the printer’s Print Touch logo to pair the device to the printer. This capability allows you to use your device to provide information for which you are prompted and then print a label using that information.

Important • Some mobile devices may not support NFC communication with the printer until you configure the required NFC settings in your device. If you encounter difficulties, consult your service provider or your smart device manufacturer for more information.

Printer Features

Data encoded into the tag includes:

The NFC tag can be used to:

• A URL for a Zebra QuickHelp style support web page

• The printer’s unique Bluetooth Low Energy MAC address

• The printer’s Bluetooth Classic MAC address (if present)

• The printer’s Wi-Fi (WLAN) MAC address (if present)

• The printer’s Ethernet (LAN) MAC address (if present)

• The printer SKU – ex. ZD42022-D01W01EZ

• The printer’s unique serial number

• Facilitate Bluetooth pairing with a compatible mobile device

• Launch an application

• Launch a mobile browser to a web page

Install Hardware Options

This section assists you installing common printer connectivity modules and media handling options.

Important • To simplify and speed up the setup process, install all connectivity modules and media handling options before setting up and using your printer for the first time.

Important • It is strongly recommended that you update your printer’s firmware after the printer has completed the setup process. Many of these options have internal firmware that require an update to operate properly with the printer’s Main Logic Board’s installed firmware version.

Install Hardware Options

Field Installable printer Accessories and Options

Printer Connectivity Modules

The connectivity module’s access door must be removed prior to installing the following options —

• ZD420 Serial Port — Installing the Serial Port Module

• ZD420 Internal Ethernet (LAN - wired) — Installing the Internal Ethernet (LAN)

Media Handling Options

The printer’s standard bezel must be removed prior to installing the following options —

Removing the Standard Bezel.

Accessing the Connectivity Module Slot.

• RS-232 DB-9 connector with DTE/DTC auto-switching — Serial Port Interface

Module

• RJ-45 connector

• Fast Ethernet 10/100 auto-switching, 10Base-T, and 100Base-TX networks.

• Label Dispenser (Peel-Off Liner and Present Label for Operator) - Installing the

Label Dispenser

• General Purpose Media Cutter — Installing the Standard Media Cutter

• Linerless Media Cutter — Installing the Linerless Media ‘Tear-Off’ Bezel

• Linerless Media ‘Tear-Off’ Label Bezel —

• Printer Resolution Upgrade Kit

Upgrade Kits

• Media Roll Adapters for 38.1 mm (1.5 inches), 50.8 mm (2.0 inches), or 76.2 mm (3.0 inches) I.D. media cores - Media Roll Core Size Adapters

Power Base Options

The ZD-Series (ZD620 and ZD420) printers are supported with power base field upgrade kits for each the direct thermal and thermal transfer versions of these printers.

• Attached Power Supply Base (power supply included)

• Battery Power Base and Battery Pack The battery power base is designed to install like the AC Power Base

s (203 dpi and 300 dpi) - Print Resolution

Not Available until after Q2 2018.

Install Hardware Options

Printer Connectivity Modules

The connectivity modules can be easily installed without tools.

ESD Caution • The discharge of electrostatic energy that accumulates on the surface of the human body or other surfaces can damage or destroy the printhead or electronic components used in this device. You must observe static-safe procedures when working with the printhead or the electronic components.

Power Failure Recovery Mode Jumper (OFF by Default)

All of the Printer Connectivity Modules have a Power Failure Recovery jumper. It is set to the OFF position by default. With the jumper set to ON, the printer will automatically Power ON when plugged into an active (ON) AC power source (and not power off). See Standard

Interface Controls - Power Button - Power Failure Recovery Mode for power ON/OFF

behaviors. See Setting the Power Failure Recovery Mode Jumper for instructions on activating the mode.

Note • The Power Failure Recovery Mode is only available on printers with a Printer

Connectivity Module installed in your printer.

Accessing the Connectivity Module Slot

1. Disconnect the DC power plug from the rear of the printer.

2. Open the module access door by pushing down on the top of the door with your finger

tip. This releases the latch. Pull the door away and down to remove.

Install Hardware Options

Serial Port (RS-232)

Installing the Serial Port Module

1. With the DC power plug and module’s access door removed, slide the serial port

module into the printer. Push the circuit card in slowly but firmly until the card is just past the inside lip of the access door.

2. Align the bottom of the serial port’s door cover to the bottom lip of the module access

opening. Swing the door up and snap the cover closed.

Note • For best printer performance, update the printer’s firmware after installing options or immediately after the printer’s initial setup. See Updating Printer Firmware.

Install Hardware Options

Ethernet Port (RJ-45)

Installing the Internal Ethernet (LAN) Module

1. With the DC power plug and module’s access door removed, slide the Ethernet

module into the printer. Push the circuit card in slowly but firmly until the card is just past the inside lip of the access door.

2. Align the bottom of the Ethernet port’s door cover to the bottom lip of the module

access opening. Swing the door up and snap the cover closed.

Note • For best printer performance, update the printer’s firmware after installing options or immediately after the printer’s initial setup. See Updating Printer Firmware.

Install Hardware Options

Removing Printer Connectivity Modules

Connectivity modules can easily be removed for the purpose of reconfiguring a printer or repair. You should not remove and replace connectivity modules as a general practice.

1. Remove the interface cable (Ethernet or Serial).

2. Remove the module access door. Push down on the top of the door with your finger

tip. This releases the latch. Pull the door away and down to remove.

3. Re-attach the interface cable to the connectivity module and secure the cable.

4. Gently pull on the interface cable that is secured to the connectivity module. Slowly

pull the module out of the printer.

5. Install a different connectivity module or re-install the connectivity module’s access

door. Align it to the bottom lip of the access opening and swing it up to snap and lock in place.

Media Handling Options

ESD Caution • The discharge of electrostatic energy that accumulates on the surface of

the human body or other surfaces can damage or destroy the printhead or electronic components used in this device. You must observe static-safe procedures when working with the printhead or the electronic components.

Removing the Standard Bezel

The standard bezel must be removed to mount your media handling option.

1. Disconnect the printer’s DC power input plug from the rear of the printer.

2. Turn the printer upside down. Remove the two (2) mounting screws with the supplied

Torx wrench. Save the screws.

3. Slide the bezel down the front about 12.5 mm (0.5 inch) and pull the loose bezel out.

Install Hardware Options

Installing the Label Dispenser

The standard bezel must be removed and DC input power disconnected before the Label Dispenser can be installed. See Removing the Standard Bezel.

1. Place the label dispenser module and printer right side up with the top of the module

12.5 mm (0.5 inch) below the bottom of the top cover. Center and push the module

into the front of the printer and slide it up until it stops.

2. Turn the printer upside down and attach the module to the printer with the two screws

using the Torx wrench.

Note • For best printer performance, update the printer’s firmware after installing options or immediately after the printer’s initial setup. See Updating Printer Firmware.

Install Hardware Options

Installing the Standard Media Cutter

The standard bezel must be removed and DC input power disconnected before the Label Dispenser can be installed. See Removing the Standard Bezel.

Cut Warning • There are no operator serviceable parts in the cutter unit. Never remove the cutter cover (bezel). Never attempt to insert objects or fingers in to the cutter mechanism.

Important• Using un-approved tools, cotton swabs, solvents, etc. all may damage or

shorten the cutter’s usable life or cause the cutter to jam.

1. Place the Cutter module and printer right side up with the top of the module even with

the bottom of the top cover. Center and push the module into the front of the printer and slide it up until it stops.

2. Turn the printer upside down and attach the module to the printer with the two screws

using the Torx wrench.

Note • For best printer performance, update the printer’s firmware after installing options or immediately after the printer’s initial setup. See Updating Printer Firmware.

Install Hardware Options

Installing the Linerless Media Cutter

The standard bezel must be removed and DC input power disconnected before the Linerless Media Cutter Module can be installed. See Removing the Standard Bezel.

1. Open the printer and remove replace the standard platen roller with the Linerless

platen roller. See Platen Cleaning and Replacement for a replacement procedure. See Installing the Printhead Resolution Upgrade Kits to help you identify platen rollers.

2. Place the Cutter module and printer right side up with the top of the module even with

the bottom of the top cover. Center and push the module into the front of the printer and slide it up until it stops.

3. Turn the printer upside down and attach the module to the printer with the two screws

using the Torx wrench.

Note • For best printer performance, update the printer’s firmware after installing options or immediately after the printer’s initial setup. See Updating Printer Firmware.

Install Hardware Options

Installing the Linerless Media ‘Tear-Off’ Bezel

The standard bezel must be removed and DC input power disconnected before the Linerless Tear-Off Bezel module can be installed. See Removing the Standard Bezel.

1. Open the printer and remove replace the standard platen roller with the Linerless

platen roller. See Platen Cleaning and Replacement for a replacement procedure. See Installing the Printhead Resolution Upgrade Kits to help you identify platen rollers.

2. Place the Tear-Off bezel module and printer right side up with the top of the module

even with the bottom of the top cover. Center and push the module into the front of the printer and slide it up until it stops.

3. Turn the printer upside down and attach the module to the printer with the two screws

using the Torx wrench.

Note • For best printer performance, update the printer’s firmware after installing options or immediately after the printer’s initial setup. See Updating Printer Firmware.

Install Hardware Options

Media Roll Core Size Adapters

The media roll adapters kit includes three (3) pairs of media roll adapters. The kits are for the following inner diameter (I.D.) media cores

• 38.1 mm (1.5 inches)

• 50.8 mm (2.0 inches)

• 76.2 (3.0 inches)

Adapter Usage

• The adapters are intended to be permanently installed in the printer.

• They may be changed to support other media roll sizes that require one of these adapter sizes.

• The adapters may wear out if they are changed too much.

• Removing the media adapters to print on standard roll cores may leave plastic pieces in the media roll holders side areas that rub against the roll. Push those attached pieces back into the side of the media roll holder.

Installing Media Roll Adapters

1. Place one screw in the top adapter mounting hole of both of the roll holders. Start

turning the screws clockwise using the Torx wrench until the tip of the screw is just protruding through the inside of the roll holder. The screws are self-tapping.

2. Place the adapter on the inside of the roll holder. The large side of the adapter is on

top. The smooth side (no ribs) faces the middle of the printer.

3. Align the adapter’s top screw hole to the protruding screw tip and pinch it tightly to the

roll holder body. Tighten the screw until there is no gap between the adapter and roll holder. Do not tighten beyond this point. Over tightening will strip the thread.

Install Hardware Options

Example of Label Roll

with 76.2 mm (3.0

inch) Inner Core

mounted on Media

Core Adapters

4. Insert a screw in the bottom adapter mounting hole. Pinch the adapter tightly to the

roll holder while tightening the screw. Tighten the screw until there is no gap between the adapter and roll holder. Do not tighten beyond this point. Over tightening will strip the thread.

5. Repeat step 1-4 for the other adapter and roll holder.

Install Hardware Options

Print Resolution Upgrade Kits

There are four (4) print resolution upgrade kits. The same procedure is used to change all the printhead resolution upgrade kits. Both the printhead and platen (drive) rollers must be changed and are resolution dependent. The printer automatically detects the change in printheads and the platen roller materials are identified by color.

• Standard Printing

• Change the printer from 203 dpi to 300 dpi printing.

• Change the printer from 300 dpi to 203 dpi printing.

• Linerless Printing (for Direct Thermal ZD620 printers only)

• Change the printer from 203 dpi to 300 dpi printing.

• Change the printer from 300 dpi to 203 dpi printing.

Printheads used in the upgrade kits include a 203 or 300 marking to help you keep the unpackaged upgrade printhead separate from the original printhead. The original printhead contains no marking identifying its print resolution.

The platen (drive) rollers are colored differently to help you keep from accidentally using the old platen roller. See Identifying Platen Drive Rollers Types

Installing the Printhead Resolution Upgrade Kits

1. Turn the printer off and disconnect the power.

2. Use the platen roller replacement procedure. See Platen Cleaning and Replacement

3. Use the printhead replacement procedure. See Replacing the Printhead

4. Re-attach power and turn the printer on. The printer will automatically detect the

change in printhead (but not the platen) when the printer verifies the printer’s configuration.

Important • For best results and the latest printer features and operation, download and install the latest printer firmware. See Updating Printer Firmware.

Install Hardware Options

Thermal Transfer Printers Direct Thermal Printers

Installing the Attached Power Supply Base Options

The power base is ready to attach to the printer. The base is installed using Torx T10 wrench ( thermal printer models attach to the printer with three (3) screws and thermal transfer printer models use four (4) screws.

1. Remove any media rolls from the printer. Remove the original power supply cable

2. Turn the printer over and align the power base to the bottom of the printer with the

3. Use the screws provided to attach the power base to the printer. 3 screws for Direct

that you supply) and the mounting screws provided with the upgrade kit. The direct

from the back of the printer.

printer power plug oriented toward the rear of the printer. The printer’s rubber feet align with recesses in the top of the power base.

Thermal printers. 4 screws for thermal Transfer printers. Tighten the screws using the Torx wrench supplied in the kit.

Install Hardware Options

DC Input

Power Plug

DC Input

Power Plug

4. Insert the DC input power plug into the printer.

5. Re-connect the AC power cord to the printer power base.

Controls and Indicators

This section discusses the two user control panel variations and their functionality.

User Interface

The primary user controls are found on the front of the printer. The ZD-Series Desktop printers support two user interface options.

• Standard User Interface — This interface provides basic control and status

Controls and Indicators

needed by an operator. Printer operating status is reported by five (5) icon indicator lights. The icons represent several functional areas of operation. The indicator lights, as a group, provide a wide range of printer status notifications when used in combination. They are visible from a greater distance than you can read on a printer with a display. See the Meaning of the Indicator Light Patterns.

• This interface supports operator tasks of replacing printing supplies (labels,

receipt paper, transfer ribbon, etc.) when prompted by two indicators.

• Status indicator’s icons represent a functional area of printer operation.

• Status indicator lights typically use color to show the operator the functional

status of the printer. The status indicator lights may be off (not lit), red, green, or amber (orange/yellow). Red is ‘needs attention’ or ‘not ready’. Green is for ‘ready’ or ‘functioning’. Amber (orange/yellow) is for busy or active process (data downloading, over-temperature cooling cycle, etc.). An off or un-lit status indicator does not require the operators attention.

• A status indicator can flash (blink), fade (bright to off), alternate between

colors, or remain on in a variety of patterns that denote various printer activities, and operational status as a group.

• Control buttons are used in various combinations to access internal utilities

that calibrate the printer to your media and make limited print settings.

• LCD User Interface — This color LCD interface provides easy printer setup, configuration, and is customizable for all user types. The interface includes all the Standard User Interface controls and indicators to provide you with common functionality and behaviors for these Link-OS printer models.

• The display option provides written printer status and messages. The display

supports 19 languages, selectable by the operator or with programming.

• It has a menu system. Users can make changes to print settings (darkness,

speed, etc.), run utilities, and set wired and wireless communication interfaces (Serial, Ethernet, Wi-Fi, etc.) that are installed on your printer.

Controls and Indicators

42 653

Standard Interface Controls

1 • Power Button — Turns power ON and OFF in the printer. It is also used to initiate

low-power sleep and wake states.

• Initial Power ON — Press the Power button until the printer’s indicator

lights flash on. The indicator lights will flash on and off in various combinations while the printer does self diagnostics, configuration checks, and integrate optional components which will take several seconds to complete.

The Status indicator will turn solid GREEN indicating the printer is ready for normal print operations.

• Sleep Mode — Pressing and releasing the button once will cause the

printer to enter Sleep Mode. The printer will turn off after storing various configuration and status information in memory. All the indicators will be off except the Status Indicator will slowly change between On and Off to indicate Sleep Mode.

• Power OFF with Sleep Mode Delayed — Press and Hold the button for 4-

9 seconds. The operator can start a batch print job and put the printer into the low power consumption state of Sleep mode — after the job has finished.

• Power OFF / Shutdown — Press and Hold the button for 4-9 seconds.

The printer will turn OFF.

• Power Failure Recovery Mode — This printer feature is activated by a

hardware jumper setting on one of the optional Printer Connectivity Modules installed in the printer. See Setting the Power Failure Recovery Mode Jumper.

• The printer will automatically Power ON when plugged into an active (ON) AC power source.

• Supports Sleep Mode and Power OFF with Sleep mode Delayed.

Controls and Indicators

• A Power OFF/Shutdown will reset the printer and then runs the Initial Power ON sequence.

Note • The Power Failure Recovery Mode is only available on printers with a Printer

Connectivity Module installed in the printer.

2 • Status Indicator — Primary status indicator for overall printer health and

operational status. This indicator is also known as the Power indicator.

• Green: Ready for print and data activity.

• Green, Slowly Changing between ON and OFF: Printer is in Sleep Mode.

• Red: Media out, media detection error, head (cover/printhead) open, cut error, printhead authentication failure.

• Amber: Printhead Over Temp (temperature), printhead element failure, out of memory while storing content (formats, graphics, fonts, etc.), and interface power fault for USB Host or Serial ports.

• Blinking Amber: Printhead Under Temp (temperature)

• Blinking Red: Printhead Over Temp (temperature) — this status is coupled with blinking red Pause indicator. Requires cooling and printer restart.

3 • Pause Indicator — The printer is in Pause mode when the Pause indicator light is

on. A label (print form) or all labels (print forms) in the print buffer’s queue can be canceled when the Pause indicator is on using the Cancel button.

• Amber: The printer is paused. Print, label FEED (advance), and other label routines are suspended until the pause state is removed by pressing the Pause button.

• Blinking Red: Printhead Over Temp (temperature) — this status is coupled with blinking red Status indicator. Requires cooling and printer restart.

Controls and Indicators

4 • Data Indicator — Indicates the status of data transfer activity.

• Off: Data is not being transferred.

• Green: A data communication operation has not finished, but is not actively being transferred.

• Blinking Green: Data communications are in process.

• Blinking Amber: Out of memory while storing content (formats, graphics, fonts, etc.).

5 • Supplies Indicator — Indicates media (label, receipt, tags, transfer ribbon, ribbon

cartridge, etc.) status.

• Red: There is a media out condition.

• Blinking Red: Ribbon Out.

• Blinking Red and Amber: Ribbon Cartridge Low (ZD420 Cartridge printers only)

• Blinking Amber: Ribbon In (ZD420 Cartridge printers only) detected while the printer is attempting to print in direct thermal mode.

6 • Network Indicator — Indicates network activity and status.

• Amber: 10 base Ethernet (LAN) connection detected.

• Green: 10/100 Ethernet (LAN) connection detected or when Wi-Fi (WLAN) has a strong signal and is connected.

• Red: when an Ethernet (LAN) or Wi-Fi (WLAN) fault occurs.

• Blinking Red: during Wi-Fi (WLAN) association.

• Blinking Amber: during Wi-Fi (WLAN) authentication.

• Blinking Green: when Wi-Fi (WLAN) has completed, but has a weak signal.

Controls and Indicators

7 • Pause Button — Pauses print and media movement actions.

• Pressing the Pause button will stop print activities and place the printer into a ‘Pause’ state. The printer will complete printing a label that is printing before it pauses.

• The Pause indicator will display Amber (orange/yellow) to indicate the Pause state.

• Pressing the Pause button while in Pause state will return the printer to normal operation. If printing a multi label (form/format) job or another print job is waiting to print in the print queue, then the printer will resume printing.

8 • FEED (Advance) Button — Advance a label (print form/format).

• Feed One Label - Pressing (and releasing) the FEED button when the printer is not printing, causes the printer to advance media one (1) blank form/format length (label, receipt, tag, ticket, etc.).

• Advance Multiple Labels - Pressing and Holding the FEED button when the printer is not printing, causes the printer to advance labels until released. It finishes advancing to the beginning position of the next label.

• Reprint Last Label (activated via a SGD command:ezpl.reprint_mode) - The intended purpose of this feature is to allow reprint of a failed media print. If

the printer runs out of media (paper, labels, transfer ribbon, etc.), then the printer can re-print the last label (print form/format). The print buffer that stores the print image available for reprint is cleared when the printer gets turned off or is reset.

9 • Cancel Button — Cancels print jobs.

• Only functional when the printer is in the Pause state.

• Pressing the Cancel button once causes the printer to cancel printing the next format in the print buffer.

• Pressing and holding the button for two seconds cancels printing of ALL pending formats.

LCD User Interface

EBRA

ZD620

PRINTER READY

V84.20.05ZP37288

168.192.0.1

Printers with the display provide the operator and integrator with readable printer status and a menu system.

Controls and Indicators

1 • Standard Interface Controls — Provides visual and operational continuity for users

that use both styles of Zebra Link-OS printers.

2 • LCD Navigation Controller and Selector — Navigate through printer menus and

parameter settings on the LCD using the direction ARROW buttons to choose printer settings and utility actions. Use the SELECT (Check-mark) button to items that are highlighted (icons) or displayed as named menu items.

3 • Display — Displays printer status information and the printer configuration menu

system. The printer’s default screen information is shown. The top line has printer model information and can be customized. The center area is for printer status information and pop-up messages.

4 • Action Selectors — The action selector buttons, LEFT SELECT and

RIGHT SELECT, activates item highlighted white, like the Home icon (used to activate the menu system). Pressing the LEFT SELECT button immediately below the HOME icon will change the display to the Menu’s Home screen.

Controls and Indicators

Indicator States

Steady-On Flashing Fade Off

Meaning of the Indicator Light Patterns

All of the Link-OS 4 inch printers have status indicators. The indicators may be off or on in a variety of lighting patterns of red, green, or amber (orange/yellow). The status indicators can flash (blink), fade (bright to off), alternate between colors, or just remain on. The status information that these lighting patterns represent is detailed in this section.

Status - Typical Operating Conditions

Printer Ready

The printer is powered on and ready to print.

Pause

The printer is paused. The operator must press

the Pause button to resume print operations.

Media Out

The media (labels, receipts, tags, tickets, etc.) supply is out. The printer needs attention and cannot continue without user intervention.

Ribbon Out

Detected end of ribbon roll (reflective end on ribbon

rolls), a missing ribbon cartridge, or the ribbon

cartridge needs replaced to continue printing when

the printer is in thermal transfer mode.

Ribbon Low (Ribbon Cartridge Printers Only)

Default value is 10% of ribbon remaining. The Media indicator flashes red and yellow while the Status indicator is solid yellow.

Controls and Indicators

Ribbon In (Ribbon Cartridge Printers Only)

Transferring Data

Data Transfers Paused

thermal transfer printer is in Direct Thermal Mode and has a ribbon cartridge installed. Remove the ribbon cartridge to continue printing in direct thermal mode.

Data communications are in process.

A data communication operation has not finished, but is not actively being transferred.

Out of Memory

Cover Open/Printhead (PH) Open

Cut Error (Binding)

Cartridge Authentication Failed

Out of memory while storing content (formats, graphics, fonts, etc.).

The cover (printhead) is open. The printer needs attention and cannot continue without user intervention.

The cutter blade is bound and is not moving properly.

The ribbon cartridge can not be authenticated or has been altered. The printer only supports Genuine Zebra Ribbon Cartridges and does not support refurbished or non-Zebra cartridges.

Controls and Indicators

Status - Printhead Operation

Hot Surface Caution • The printhead may be hot and could cause sever burns. Allow the printhead

to cool.

Printhead Over Temp

Printhead Under Temp

Printhead Shutdown

The printhead is over temperature and paused to allow the printhead to cool. The print operation will resume after the printhead has cooled.

The printhead is under temperature. Typically, the operating environment is below the printer’s minimum operational temperature.

Printhead Resolution Error

Unauthorized Printhead Error

The printhead is over temperature. Turn the printer OFF. After several minutes to allow the

printer to completely cool, turn the printer ON.

The printer is unable to read the printhead resolution type (dpi). The printhead has been replaced incorrectly or with non-Zebra printhead.

The printhead was replaced with one that is not a genuine Zebra printhead. Install a genuine Zebra printhead to continue.

Controls and Indicators

Status - Bluetooth Low Energy (BTLE) Option

Bluetooth LE Paired

Bluetooth Low Energy has paired.

Bluetooth LE Failed to Pair

Bluetooth Low Energy has failed to pair.

Status - Ethernet (LAN) Option

Ethernet (LAN) No Link

No Ethernet link is available. NETWORK status is light off

Ethernet (LAN) 100base Link

Ethernet (LAN) 10base Link

Ethernet (LAN) Link Error

A 100 Base link was found.

A 10 Base link was found.

An error condition exists. The printer is not connected to your network.

Controls and Indicators

Status - Wi-Fi (WLAN) Option

Wi-Fi

Connecting to WLAN

Wi-Fi (WLAN) 100base Link

Wi-Fi (WLAN) 10base Link

The light flashes red while the printer associates with the network.

The light then flashes yellow while the printer is authenticating with the network.f

The printer is connected to your network and the Wi-Fi signal is strong.

The printer is connected to your network and the

Wi-Fi signal is weak.

Wi-Fi (WLAN) Link Error

An error condition exists. The printer is not connected to your network.

Controls and Indicators

EBRA

ZD620

PRINTER READY

V84.20.05ZP37288

168.192.0.1

Display Controls and Menus

ZD620 printer’s with the LCD User Interface provides the user printer status and a menu system to configure the printer and run internal utilities. The printer is capable of displaying messages in multiple languages.

The printer’s default screen information is shown.

• The top line displays printer model information.

• The center area shows printer status information (customizable) and pop-up messages.

• The two (2) bottom lines show the printer’s Firmware version and the printer’s IP Address by default. This area can be customized to show different, user selectable information. See IDLE DISPLAY for a more information.

• The bottom area below the white line are for Action items.

Controls and Indicators

EBRA

ZD620

PRINTER READY

V84.20.05ZP37288

168.192.0.1

EBRA

PRINTER READY

V84.20.05ZP37288

168.192.0.1

SETTING Menu Icon highlighted SETTING Menu Icon

Navigating through Menu Display Screens

This section shows the following:

• The options available for navigating through the screens of the LCD User Interface.

• How to select or modify things shown on the display.

Idle Display (Default Start-up Screen)

• At the Idle Display, press LEFT SELECT or center SELECT (check-mark) to go to

Home Menu

• To move from icon to icon in the Home menu, press any of the ARROW buttons.

• When an icon is selected, its colors are reversed to highlight it.

the printer’s HOME menu.

ZD620

• To select the highlighted menu icon and enter the menu, press the center Select button.

Controls and Indicators

BACK Button

• Press LEFT SELECT to exit the Home menu and return to the Idle Display. The printer automatically returns to the Idle Display after 15 seconds of inactivity in the Home menu.

• To scroll through the items in a user menu, press the LEFT ARROW or RIGHT ARROW.

• Menu items with ▲ and ▼ on the far left and right sides of the display indicate that a value can be changed. The value displayed is the setting.

• Press the UP ARROW or DOWN ARROW to scroll through accepted values. Any changes that you make are saved immediately when you exit the menu item.

Controls and Indicators

• MENU Shortcuts - When you reach the end of one menu, the next menu will be displayed (an adjacent menu). To go to the next user menu from a menu shortcut, press the SELECT (Checkmark) or press RIGHT SELECT to select the GO (go to menu) action. The display will then display the first menu item of the newly selected menu.

• A word in the bottom-right corner of the display indicates an available action.

• Press the SELECT (Checkmark) or press the RIGHT SELECT to perform the action shown.

Printer Configuration Menus

This section presents the printer settings that you can change and identifies the tools for changing them.

Adjust Printer Settings

These menu item settings and utilities descriptions include the following:

• The printer’s user menus See the information that follows in this section.

• ZPL and Set/Get/Do (SGD) commands See the Zebra® Programming Guide for more information.

• The printer’s web pages when the printer has an active wired or wireless print server connection See the Wired and Wireless Print Servers User Guide for more information.

Note • See About section for this manual, other information and support links for your

specific printer model.

User Menus

The user menus break the printer configuration into several task based menus. Click any menu item to go to its description in the table. For navigation instructions, see Navigating

through Menu Display Screens.

Printer Configuration Menus

NETWORK

—

ACTIVE PRINT SERVER

—

PRIMARY NETWORK

—

WIRED IP ADDRESS

—

WIRED SUBNET MASK

—

WIRED GATEWAY

—

WIRED IP PROTOCOL

—

WIRED MAC ADDRESS

—

WLAN IP ADDRESS

—

WLAN SUBNET MASK

—

WLAN GATEWAY

—

WLAN IP PROTOCOL

—

WLAN MAC ADDRESS

—

ESSID

—

CHANNEL

—

SIGNAL

—

IP PORT

—

IP ALTERNATE PORT

—

PRINT INFORMATION**

—

RESET NETWORK

—

VISIBILITY AGENT

BATTERY

—

BATTERY STAT

—

LANGUAGE ME

TOOLS

—

PRINT INFORMATION**

—

IDLE DISPLAY

—

POWER UP ACTION

—

HEAD CLOSE ACTION

—

LOAD DEFAULTS

—

MEDIA/RIBBON CAL**

—

DIAGNOSTIC MODE

—

ENERGY STAR

—

CONFIG INFO TO USB

—

ZBI ENABLED?

—

RUN ZBI PROGRAM

—

STOP ZBI PROGRAM

—

PRINT USB FILE

—

COPY USB FILE TO E:

—

STORE E: FILE TO USB

—

PRINT STATION

—

PASSWORD PROTECT

—

APPLCTR ERR: PAUSE

—

PRINT TEST FORMAT

SETTINGS

—

DARKNESS

—

PRINT SPEED

—

MEDIA TYPE

—

PRINT METHOD

—

TEAR OFF

—

PRINT WIDTH

—

PRINT MODE

—

LABEL TOP

—

LEFT POSITION

—

REPRINT MODE

—

LABEL LENGTH MAX

—

LANGUAGE**

—

TOOLS MENU*

PORTS

—

BAUD RATE

—

DATA BITS

—

PARITY

—

HOST HANDSHAKE

—

WML

—

BLUETOOTH MENU*

BLUETOOTH

—

BLUETOOTH ADDRESS

—

MODE

—

DISCOVERY

—

CONNECTED

—

BT SPEC VERS

—

MIN SECURITY

—

SETTINGS MEN

SENSORS

—

SENSOR TYPE

—

MEDIA/RIBBON CAL**

—

PRINT INFORMATION**

—

LABEL SENSOR

—

TAKE LABEL

—

PORTS MENU*

LANGUAGE

—

LANGUAGE**

—

COMMAND LANGUAGE

—

COMMAND CHAR

—

CONTROL CHAR

—

DELIMITER CHAR

—

ZPL MODE

—

VIRTUAL DEVICE

—

SENSORS MENU*

* Denotes a shortcut to the next user menu. **Appears in multiple user menus for your convenience.

SETTINGS Menu

SETTINGS

—

DARKNESS

—

PRINT SPEED

—

MEDIA TYPE

—

PRINT METHOD

—

TEAR OFF

—

PRINT WIDTH

—

PRINT MODE

—

LABEL TOP

—

LEFT POSITION

—

REPRINT MODE

—

LABEL LENGTH MAX

—

LANGUAGE

DARKNESS

Printer Configuration Menus

Description: Set the print darkness to the lowest setting that provides good print quality.

If you set the darkness too high, the label image may not print clearly, barcodes may not scan correctly, the ribbon may burn through, or the printhead may wear prematurely.

If desired, use the Print Quality Report (FEED self test) to determine the best darkness setting.

Accepted values: 0.0 to 30.0

Related ZPL command(s): ^MD,~SD

SGD command used: print.tone

Print Server web page: Viewand Modify PrinterSettings

> GeneralSetup >

Darkness

PRINT SPEED

SETTINGS

—

DARKNESS

—

PRINT SPEED

—

MEDIA TYPE

—

PRINT METHOD

—

TEAR OFF

—

PRINT WIDTH

—

PRINT MODE

—

LABEL TOP

—

LEFT POSITION

—

REPRINT MODE

—

LABEL LENGTH MAX

—

LANGUAGE

Printer Configuration Menus

Description: Select the speed, in inches per second (ips), for printing a label. Slower print

speeds typically yield better print quality.

Accepted values: ZD620 203 dpi = 2 to 8 ips ZD620 300 dpi = 2 to 6 ips ZT420 203 dpi = 2 to 6 ips ZT420 300 dpi = 2 to 4ips

Related ZPL command(s): ^PR

SGD command used: media.speed

Print Server web page: View and Modify Printer Settings

> General Setup >

Print Speed

MEDIA TYPE

SETTINGS

—

DARKNESS

—

PRINT SPEED

—

MEDIA TYPE

—

PRINT METHOD

—

TEAR OFF

—

PRINT WIDTH

—

PRINT MODE

—

LABEL TOP

—

LEFT POSITION

—

REPRINT MODE

—

LABEL LENGTH MAX

—

LANGUAGE

Printer Configuration Menus

Description: Select the type of media that you are using.

Accepted values: CONTINUOUS,GAP/WEB,MARK/NOTCH

If you select CONTINUOUS, you must include a label length in your label format (^LL if you are using ZPL). If you select GAP/WEB or MARK/NOTCH for various noncontinuous media, the printer FEEDs media to calculate the label length.

Related ZPL command(s): ^MN

SGD command used: ezpl.media_type

Print Server web page: View and Modify Printer Settings > Media Setup >

Media Type

PRINT METHOD

SETTINGS

—

DARKNESS

—

PRINT SPEED

—

MEDIA TYPE

—

PRINT METHOD

—

TEAR OFF

—

PRINT WIDTH

—

PRINT MODE

—

LABEL TOP

—

LEFT POSITION

—

REPRINT MODE

—

LABEL LENGTH MAX

—

LANGUAGE

Printer Configuration Menus

Description: Specify if the printer needs to use ribbon for printing.

Accepted values:

THERMALTRANS—Uses ribbon and thermal transfer media. DIRECTTHERMAL—Uses direct thermal media and no ribbon.

Related ZPL command(s): ^MT

SGD command used: ezpl.print_method

Print Server web page: View and Modify Printer Settings

Print Method

> General Setup >

TEAR OFF

SETTINGS

—

DARKNESS

—

PRINT SPEED

—

MEDIA TYPE

—

PRINT METHOD

—

TEAR OFF

—

PRINT WIDTH

—

PRINT MODE

—

LABEL TOP

—

LEFT POSITION

—

REPRINT MODE

—

LABEL LENGTH MAX

—

LANGUAGE

Description: Adjusts the rest position of the media after a label is printed. The rest or stop

position sets where the tear-off point is on or between labels. If necessary, shift the position of the media over the tear-off bar after printing.

Printer Configuration Menus

• Lower numbers move the media into the printer by the specified number of dots (the tear line moves closer to the edge of the label just printed).

• Higher numbers move the media out of the printer (the tear line moves closer to the leading edge of the next label).

Accepted values: –120

Related ZPL command(s): ~TA

to 120

SGD command used: ezpl.tear_off

Print Server web page: View and Modify Printer Settings

> General Setup >

Tear Off

PRINT WIDTH

SETTINGS

—

DARKNESS

—

PRINT SPEED

—

MEDIA TYPE

—

PRINT METHOD

—

TEAR OFF

—

PRINT WIDTH

—

PRINT MODE

—

LABEL TOP

—

LEFT POSITION

—

REPRINT MODE

—

LABEL LENGTH MAX

—

LANGUAGE

Description: Specifies the width of the labels being used, in dots. The default value is the

maximum width for the printer, based on the printhead’s DPI value.

Printer Configuration Menus

Accepted values:

ZD620 203 dpi = 0002 ZD620 300 dpi = 0002 ZT420 203 dpi = 0002 ZT420 300 dpi = 0002

*- EPL mode has a maximum default width of 1248 dots.

to 832dots

to 1280*dots to 832dots to 1280*dots

Related ZPL command(s): ^PW

SGD command used: ezpl.print_width

Print Server web page: View and Modify Printer Settings

> General Setup >

Print Width

Important • Setting the print width too wide wastes formatting memory. Printing off the sides of the

label and onto the platen roller may damage the platen.

Note • Setting the width too narrow can result in portions of a label format not being printed on the

media.

Note• This setting can affect the horizontal position of the label format if the image was inverted

using the

^POI ZPL II command.

PRINT MODE

SETTINGS

—

DARKNESS

—

PRINT SPEED

—

MEDIA TYPE

—

PRINT METHOD

—

TEAR OFF

—

PRINT WIDTH

—

PRINT MODE

—

LABEL TOP

—

LEFT POSITION

—

REPRINT MODE

—

LABEL LENGTH MAX

—

LANGUAGE

Description: Select a print mode that is compatible with your printer options. For

information about how the print mode selections work with different printer options, see

PRINT MODE.

Printer Configuration Menus

Accepted values: TEAR-OFF, PEEL-OFF, CUTTER

Related ZPL command(s): ^MM

SGD command used: media.printmode

Print Server web page: View and Modify Printer Settings

Print Mode

> General Setup >

LABEL TOP

SETTINGS

—

DARKNESS

—

PRINT SPEED

—

MEDIA TYPE

—

PRINT METHOD

—

TEAR OFF

—

PRINT WIDTH

—

PRINT MODE

—

LABEL TOP

—

LEFT POSITION

—

REPRINT MODE

—

LABEL LENGTH MAX

—

LANGUAGE

Description: Shifts the position of the image vertically on the label if necessary.

Printer Configuration Menus

• Negative numbers move the image higher on the label (toward the printhead).

• Positive numbers move the image farther down on the label (away from the printhead) by the specified number of dots.

Accepted values: –120

Related ZPL command(s): ^LT

to 120

SGD command used: media.printmode

Print Server web page: View and Modify Printer Settings

> General Setup >

Print Mode

LEFT POSITION

SETTINGS

—

DARKNESS

—

PRINT SPEED

—

MEDIA TYPE

—

PRINT METHOD

—

TEAR OFF

—

PRINT WIDTH

—

PRINT MODE

—

LABEL TOP

—

LEFT POSITION

—

REPRINT MODE

—

LABEL LENGTH MAX

—

LANGUAGE

Description: Shifts the position of the image horizontally on the label, if necessary.

Printer Configuration Menus

• Negative numbers move the left edge of the image toward the left edge of the label by the number of dots selected.

• Positive numbers move the edge of the image toward the right edge of the label.

Accepted values: –9999

Related ZPL command(s): ^LS

to 9999

SGD command used: zpl.left_position

Print Server web page: View and Modify Printer Settings

> General Setup >

Left Position

REPRINT MODE

SETTINGS

—

DARKNESS

—

PRINT SPEED

—

MEDIA TYPE

—

PRINT METHOD

—

TEAR OFF

—

PRINT WIDTH

—

PRINT MODE

—

LABEL TOP

—

LEFT POSITION

—

REPRINT MODE

—

LABEL LENGTH MAX

—

LANGUAGE

Description: When reprint mode is enabled, you can reprint the last label printed by

pressing FEED button.

Printer Configuration Menus

Accepted values: ON or OFF(default)

Related ZPL command(s): ^JZ

SGD command used: zpl.left_position

Print Server web page: Notsupportedatthistime

LABEL LENGTH MAX

SETTINGS

—

DARKNESS

—

PRINT SPEED

—

MEDIA TYPE

—

PRINT METHOD

—

TEAR OFF

—

PRINT WIDTH

—

PRINT MODE

—

LABEL TOP

—

LEFT POSITION

—

REPRINT MODE

—

LABEL LENGTH MAX

—

LANGUAGE

1 — Label length (including inter-label gap) 2 — Inter-label gap 3 — Label length (

1) plus an inch (25.4mm)

Description: This setting controls the distance the printer utilities, like SmartCal, use to automatically detect labels (black mark, notch or gap/web). If the printer does not detect and calibrate the label, the printer assumes that continuous media is loaded.

Printer Configuration Menus

Set the value to the longest label used with the printer plus 1.0 inch (25.4 mm) greater than the maximum length label. Ideally, use a value 2 times the max. label length plus an inch.

Accepted values: 1-39(inches),39default

Related ZPL command(s): ^ML

(^LL,^PW)

SGD command used: ezpl.label_length_max

Print Server web page: View and Modify Printer Settings

Maximum Length

> Media Setup >

TOOLS Menu

TOOLS

—

PRINT INFORMATION

—

IDLE DISPLAY

—

POWER UP ACTION

—

HEAD CLOSE ACTION

—

LOAD DEFAULTS

—

MEDIA/RIBBON CAL

—

DIAGNOSTIC MODE

—

ZBI ENABLED?

—

RUN ZBI PROGRAM

—

STOP ZBI PROGRAM

—

CONFIG INFO TO USB

—

PRINT USB FILE

—

COPY USB FILE TO E:

—

STORE E: FILE TO USB

—

PRINT STATION

—

PASSWORD PROTECT

—

PRINT TEST FORMAT

PRINT INFORMATION

Printer Configuration Menus

Description: Print the selected information (1 of 7 choices) on one or more labels. This

menu item is available through three user menus with different default values for each.

Accepted values:

• SETTINGS—Prints a printer configuration label. A sample label is shown in Test

Printing with the Configuration Report.

• NETWORK—Prints the settings for any print server or Bluetooth device that is installed.

• FORMATS—Prints the available formats stored in the printer’s RAM and Flash memory.

• IMAGES—Prints the available images stored in the printer’s RAM and Flash memory.

• FONTS—Prints the available fonts in the printer, including standard printer fonts plus any optional fonts. Fonts may be stored in RAM and Flash memory.

• BARCODES—Prints the available barcodes in the printer. Barcodes may be stored in RAM or Flash memory.

• ALL—Prints the previous six labels.

• SENSORPROFILE—Shows the sensor settings compared to actual sensor readings. To interpret the results, see Manual Media Calibration.

Printer Configuration Menus

Figure 1 • Sample Printer

Configuration Label

Figure 2 • Sample Network

Configuration Label

Related ZPL command(s):

• SETTINGS: ~WC

•NETWORK: ~WL

• SENSOR PROFILE: ~JG

• Others: ^WD

SGD command used: Notapplicable

Print Server web page: View and Modify Printer Settings

Print Listings on Label

IDLE DISPLAY

TOOLS

—

PRINT INFORMATION

—

IDLE DISPLAY

—

POWER UP ACTION

—

HEAD CLOSE ACTION

—

LOAD DEFAULTS

—

MEDIA/RIBBON CAL

—

DIAGNOSTIC MODE

—

ZBI ENABLED?

—

RUN ZBI PROGRAM

—

STOP ZBI PROGRAM

—

CONFIG INFO TO USB

—

PRINT USB FILE

—

COPY USB FILE TO E:

—

STORE E: FILE TO USB

—

PRINT STATION

—

PASSWORD PROTECT

—

PRINT TEST FORMAT

Printer Configuration Menus

Description: Select one of six information formats to display when the printer is idle.

Accepted values: FW VERSION, IP ADDRESS, MM/DD/YY 24 HR, MM/DD/YY 12 HR,

DD/MM/YY24HR, DD/MM/YY12HR

Related ZPL command(s): NotApplicable

SGD command used:

• device.idle_display_format

• device.idle_display_value

Print Server web page: NotApplicable

POWER UP ACTION

TOOLS

—

PRINT INFORMATION

—

IDLE DISPLAY

—

POWER UP ACTION

—

HEAD CLOSE ACTION

—

LOAD DEFAULTS

—

MEDIA/RIBBON CAL

—

DIAGNOSTIC MODE

—

ZBI ENABLED?

—

RUN ZBI PROGRAM

—

STOP ZBI PROGRAM

—

CONFIG INFO TO USB

—

PRINT USB FILE

—

COPY USB FILE TO E:

—

STORE E: FILE TO USB

—

PRINT STATION

—

PASSWORD PROTECT

—

PRINT TEST FORMAT

Printer Configuration Menus

Description: Set the action for the printer to take during the power-up sequence.

Accepted values:

• CALIBRATE—Adjusts sensor levels and thresholds, determines the label length, and FEEDs the media to the next web/gap.

• FEED—FEEDs the labels to the first registration point.

• LENGTH—Determines the label length using current sensor values, and FEEDs the media to the next web/gap.

• NOMOTION—Tells the printer not to move the media. You must manually ensure that the web is positioned correctly, or press FEED to position the next web/gap.

• SHORTCAL—Sets the media and web thresholds without adjusting sensor gain, determines the label length, and FEEDs the media to the next web/gap.

Related ZPL command(s): ^MF

SGD command used: ezpl.power_up_action

Print Server web page: ViewandModifyPrinterSettings

>Calibration

HEAD CLOSE ACTION

TOOLS

—

PRINT INFORMATION

—

IDLE DISPLAY

—

POWER UP ACTION

—

HEAD CLOSE ACTION

—

LOAD DEFAULTS

—

MEDIA/RIBBON CAL

—

DIAGNOSTIC MODE

—

ZBI ENABLED?

—

RUN ZBI PROGRAM

—

STOP ZBI PROGRAM

—

CONFIG INFO TO USB

—

PRINT USB FILE

—

COPY USB FILE TO E:

—

STORE E: FILE TO USB

—

PRINT STATION

—

PASSWORD PROTECT

—

PRINT TEST FORMAT

Printer Configuration Menus

Description: Set the action for the printer to take when you close the printhead.

Accepted values:

CALIBRATE—Adjusts sensor levels and thresholds, determines the label length,

• and FEEDs the media to the next web.

•

FEED—FEEDs the labels to the first registration point.

LENGTH—Determines the label length using current sensor values, and FEEDs

• the media to the next web.

•

NO MOTION—Tells the printer not to move the media. You must manually ensure

that the web is positioned correctly, or press FEED to position the next web.

•

SHORT CAL—Sets the media and web thresholds without adjusting sensor gain,

determines the label length, and FEEDs the media to the next web/gap.

Related ZPL command(s): ^MF

SGD command used: ezpl.head_close_action

Print Server web page: View and Modify Printer Settings > Calibration

LOAD DEFAULTS

TOOLS

—

PRINT INFORMATION

—

IDLE DISPLAY

—

POWER UP ACTION

—

HEAD CLOSE ACTION

—

LOAD DEFAULTS

—

MEDIA/RIBBON CAL

—

DIAGNOSTIC MODE

—

ZBI ENABLED?

—

RUN ZBI PROGRAM

—

STOP ZBI PROGRAM

—

CONFIG INFO TO USB

—

PRINT USB FILE

—

COPY USB FILE TO E:

—

STORE E: FILE TO USB

—

PRINT STATION

—

PASSWORD PROTECT

—

PRINT TEST FORMAT

Printer Configuration Menus

Description: Restore specific printer, print server, and network settings back to the factory

defaults. Use care when loading defaults because you will need to reload all settings that you changed manually. This menu item is available through two user menus with different default values for each.

Accepted values:

• FACTORY—Restores all printer settings other than the network settings back to the factory defaults. Use care when loading defaults because you will need to reload all settings that you changed manually.

• NETWORK—Reinitializes the printer’s wired or wireless print server. With a wireless print server, the printer also reassociates with your wireless network.

• LASTSAVED—Loads settings from the last permanent save.

Related ZPL command(s):

•FACTORY: ^JUF

•NETWORK: ^JUN

• LAST SAVED: ^JUR

SGD command used: NotApplicable

Print Server web page: ViewandModifyPrinterSettings>Calibration

•FACTORY: ViewandModifyPrinterSettings>RestoreDefaultCon-

figuration

•NETWORK: PrintServerSettings>ResetPrintServer

• LAST SAVED: ViewandModifyPrinterSettings>Restore

SavedCon-

figuration

MEDIA/RIBBON CAL

TOOLS

—

PRINT INFORMATION

—

IDLE DISPLAY

—

POWER UP ACTION

—

HEAD CLOSE ACTION

—

LOAD DEFAULTS

—

MEDIA/RIBBON CAL

—

DIAGNOSTIC MODE

—

ZBI ENABLED?

—

RUN ZBI PROGRAM

—

STOP ZBI PROGRAM

—

CONFIG INFO TO USB

—

PRINT USB FILE

—

COPY USB FILE TO E:

—

STORE E: FILE TO USB

—

PRINT STATION

—

PASSWORD PROTECT

—

PRINT TEST FORMAT

Printer Configuration Menus

Description: Calibrate the printer to adjust the sensitivity of the media sensors.

Related ZPL command(s): ~JC

SGD command used: ezpl.manual_calibration

Print Server web page: The calibration procedure cannot be initiated through the web

pages.

DIAGNOSTIC MODE

TOOLS

—

PRINT INFORMATION

—

IDLE DISPLAY

—

POWER UP ACTION

—

HEAD CLOSE ACTION

—

LOAD DEFAULTS

—

MEDIA/RIBBON CAL

—

DIAGNOSTIC MODE

—

ZBI ENABLED?

—

RUN ZBI PROGRAM

—

STOP ZBI PROGRAM

—

CONFIG INFO TO USB

—

PRINT USB FILE

—

COPY USB FILE TO E:

—

STORE E: FILE TO USB

—

PRINT STATION

—

PASSWORD PROTECT

—

PRINT TEST FORMAT

Printer Configuration Menus

Description: Use this diagnostics tool to cause the printer to output the hexadecimal

values for all data received by the printer. For more information, see Communication

Diagnostics Test.

Accepted values: DISABLED or ENABLED

Related ZPL command(s): ~JD

to enable, ~JE to disable

SGD command used: device.diagnostic_print

Print Server web page: The calibration procedure cannot be initiated through the web

pages.

ZBI ENABLED?

TOOLS

—

PRINT INFORMATION

—

IDLE DISPLAY

—

POWER UP ACTION

—

HEAD CLOSE ACTION

—

LOAD DEFAULTS

—

MEDIA/RIBBON CAL

—

DIAGNOSTIC MODE

—

ZBI ENABLED?

—

RUN ZBI PROGRAM

—

STOP ZBI PROGRAM

—

CONFIG INFO TO USB

—

PRINT USB FILE

—

COPY USB FILE TO E:

—

STORE E: FILE TO USB

—

PRINT STATION

—

PASSWORD PROTECT

—

PRINT TEST FORMAT

Printer Configuration Menus

Description: Zebra Basic Interpreter (ZBI 2.0™) is a programming option that may be

purchased for your printer. If you would like to purchase this option, contact your Zebra reseller for more information.

Accepted values: NO or YES

SGD command used: zbi.key (identifies if the ZBI 2.0 option is enabled or disabled on

the printer)

Print Server web page: NotApplicable

RUN ZBI PROGRAM

TOOLS

—

PRINT INFORMATION

—

IDLE DISPLAY

—

POWER UP ACTION

—

HEAD CLOSE ACTION

—

LOAD DEFAULTS

—

MEDIA/RIBBON CAL

—

DIAGNOSTIC MODE

—

ZBI ENABLED?

—

RUN ZBI PROGRAM

—

STOP ZBI PROGRAM

—

CONFIG INFO TO USB

—

PRINT USB FILE

—

COPY USB FILE TO E:

—

STORE E: FILE TO USB

—

PRINT STATION

—

PASSWORD PROTECT

—

PRINT TEST FORMAT

Printer Configuration Menus

Description: This menu item appears only if ZBI is enabled on your printer. If ZBI

programs have been downloaded to your printer, you may select one to run using this menu item. If no program exists on your printer, NONE is listed.

To run a ZBI program that you have downloaded to your printer:

1. Use the UP ARROW or DOWN ARROW to select a file from this menu.

2. Press RIGHT SELECT to select RUN. If no program exists, the RUN option does not

perform an action.

Accepted values:

NONE or PROGRAM FILE NAMES

Related ZPL command(s): ^JI, ~JI

SGD command used: zbi.control.run

Print Server web page: Printer Home Page > Directory Listing

STOP ZBI PROGRAM

TOOLS

—

PRINT INFORMATION

—

IDLE DISPLAY

—

POWER UP ACTION

—

HEAD CLOSE ACTION

—

LOAD DEFAULTS

—

MEDIA/RIBBON CAL

—

DIAGNOSTIC MODE

—

ZBI ENABLED?

—

RUN ZBI PROGRAM

—

STOP ZBI PROGRAM

—

CONFIG INFO TO USB

—

PRINT USB FILE

—

COPY USB FILE TO E:

—

STORE E: FILE TO USB

—

PRINT STATION

—

PASSWORD PROTECT

—

PRINT TEST FORMAT

Printer Configuration Menus

Description: This menu item appears only if ZBI is enabled on your printer. Use this menu

item to stop a ZBI program. The printer lists only programs that are running.

To stop a ZBI program:

1. If necessary, use the UP ARROW or DOWN ARROW to select the file from this

menu.

2. Press RIGHT SELECT to select

Accepted values:

NONE or PROGRAM FILE NAMES

STOP.

Related ZPL command(s): ~JQ

SGD command used: zbi.control.terminate

Print Server web page: PrinterHomePage>DirectoryListing

PRINT USB FILE

TOOLS

—

PRINT INFORMATION

—

IDLE DISPLAY

—

POWER UP ACTION

—

HEAD CLOSE ACTION

—

LOAD DEFAULTS

—

MEDIA/RIBBON CAL

—

DIAGNOSTIC MODE

—

ZBI ENABLED?

—

RUN ZBI PROGRAM

—

STOP ZBI PROGRAM

—

CONFIG INFO TO USB

—

PRINT USB FILE

—

COPY USB FILE TO E:

—

STORE E: FILE TO USB

—

PRINT STATION

—

PASSWORD PROTECT

—

PRINT TEST FORMAT

Printer Configuration Menus

Description: Select files to print from a USB Flash drive. See the exercises in Using the

USB Hosts Port and the NFC Capabilities for an exercise using this capability.

To print files from a USB Flash drive:

1. Insert a USB Flash drive into the printer’s USB host port.

2. The printer lists available files. SELECT ALL is available to print all available files on

the USB Flash drive.

3. Use the UP ARROW or DOWN ARROW to select a file from this menu.

4. Press RIGHT SELECT to select PRINT.

Accepted values:

NONE, SELECT ALL or PROGRAM FILE NAMES

Related ZPL command(s): Not Applicable

SGD command used: usb.host.read_list

Print Server web page: NotApplicable

COPY USB FILE TO E:

TOOLS

—

PRINT INFORMATION

—

IDLE DISPLAY

—

POWER UP ACTION

—

HEAD CLOSE ACTION

—

LOAD DEFAULTS

—

MEDIA/RIBBON CAL

—

DIAGNOSTIC MODE

—

ZBI ENABLED?

—

RUN ZBI PROGRAM

—

STOP ZBI PROGRAM

—

CONFIG INFO TO USB

—

PRINT USB FILE

—

COPY USB FILE TO E:

—

STORE E: FILE TO USB

—

PRINT STATION

—

PASSWORD PROTECT

—

PRINT TEST FORMAT

Printer Configuration Menus

Description: Select files to copy to the printer from a USB Flash drive. See the exercises

Using the USB Hosts Port and the NFC Capabilities on page 261 for an exercise using this

capability.

To copy files to the printer from a USB Flash drive:

1. Insert a USB flash drive into the printer’s USB host port.

2. The printer lists available files.

SELECT ALL is available to copy all available files from

the USB Flash drive.

3. Use the UP ARROW or DOWN ARROW to select a file from this menu.

4. Press RIGHT SELECT to select

Accepted values:

NONE, SELECT ALL or PROGRAM FILE NAMES

STORE.

SGD command used: usb.host.read_list

Print Server web page:

Not Applicable

STORE E: FILE TO USB

TOOLS

—

PRINT INFORMATION

—

IDLE DISPLAY

—

POWER UP ACTION

—

HEAD CLOSE ACTION

—

LOAD DEFAULTS

—

MEDIA/RIBBON CAL

—

DIAGNOSTIC MODE

—

ZBI ENABLED?

—

RUN ZBI PROGRAM

—

STOP ZBI PROGRAM

—

CONFIG INFO TO USB

—

PRINT USB FILE

—

COPY USB FILE TO E:

—

STORE E: FILE TO USB

—

PRINT STATION

—

PASSWORD PROTECT

—

PRINT TEST FORMAT

Printer Configuration Menus

Description: Select files from the printer to store on a USB Flash drive. See the exercises

Using the USB Hosts Port and the NFC Capabilities on page 261 for an exercise using this

capability.

To copy files from the printer to a USB Flash drive:

1. Verify that a USB flash drive into the printer’s USB host port.

2. The printer lists available files. SELECT ALL is available to store all files available files

from the printer on the USB Flash drive.

3. Use the UP ARROW or DOWN ARROW to select a file from this menu.

4. Press RIGHT SELECT to select STORE.

Accepted values:

NONE, SELECTALL or PROGRAM FILE NAMES

SGD command used: usb.host.write_list

PRINT STATION

TOOLS

—

PRINT INFORMATION

—

IDLE DISPLAY

—

POWER UP ACTION

—

HEAD CLOSE ACTION

—

LOAD DEFAULTS

—

MEDIA/RIBBON CAL

—

DIAGNOSTIC MODE

—

ZBI ENABLED?

—

RUN ZBI PROGRAM

—

STOP ZBI PROGRAM

—

CONFIG INFO TO USB

—

PRINT USB FILE

—

COPY USB FILE TO E:

—

STORE E: FILE TO USB

—

PRINT STATION

—

PASSWORD PROTECT

—

PRINT TEST FORMAT

Printer Configuration Menus

Description: Use this menu item to fill in variable fields in a label format and print the label

using a Human Input Device (HID), such as a USB keyboard, scale, or barcode scanner. A suitable label format must be stored on the E: drive of the printer to use this option. See the exercises in USB Host Port and Link-OS Demonstration Examples for an exercise using this capability.

When you plug an HID into one of the printer’s USB host ports, use this user menu to select a form on the printer’s E: drive. After you have been prompted to fill in each variable ^FN field on the form, you can specify the desired quantity of labels to print.

For more information about using the ^FN command or the SGD commands related to this feature, refer to the

Zebra Programming Guide. You can download a copy of the manual from:

www.zebra.com/manuals/.

Accepted values:

NO INPUT DEVICE FOUND, NONE, or PROGRAM FILE NAMES

SGD command used:

• usb.host.keyboard_input (must be set to ON)

• usb.host.template_list

• usb.host.fn_field_list

• usb.host.fn_field_data

• usb.host.fn_last_field

• usb.host.template_print_amount

100

Zebra ZD42042-C0EW02EZ User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Copyright

Terms of Use

About

Other Valuable Printer Resources

Zebra OneCare Printer Service and Support

Using This Document and Its Internally Attached Files

Document Conventions

Contents

Introduction

Link-OS 4 inch Desktop Thermal Printers

Common Desktop Link-OS Printer Features:

Link-OS 4 inch Desktop Printer Options:

Zebra Label Printing Solution

Modes of Printing

What’s in the Box?

Unpack and Inspect the Printer

Open the Printer

Closing the printer

Printer Features

Printer Features

Inside the ZD620 Dual Capacity Ribbon Roll Printer

Dual Capacity Ribbon Chassis - Ribbon Roll Holders

Media Dancer - ZD620 Printer Models Only

Inside the ZD620 and ZD420 Direct Thermal Printers

Inside the ZD420 Ribbon Cartridge Printer

Accessing the Printhead of the Ribbon Cartridge Printer

Label Dispenser Option (field installable) - All Models

Cutter Option (field installable) - All Models

Linerless Media Tear-Off Option (Direct Thermal Models Only)

Linerless Cutter Option (Direct Thermal Models Only)

Identifying Platen Drive Rollers Types

Printer Power Supply Options

Attached Power Supply Base

Battery Power Base and Power Pack

ZD620 and ZD420 Locking Printer Features

Zebra Print Touch

Install Hardware Options

Field Installable printer Accessories and Options

Printer Connectivity Modules

Media Handling Options

Power Base Options

Printer Connectivity Modules

Power Failure Recovery Mode Jumper (OFF by Default)

Accessing the Connectivity Module Slot

Installing the Serial Port Module

Installing the Internal Ethernet (LAN) Module

Removing Printer Connectivity Modules

Media Handling Options

Removing the Standard Bezel

Installing the Label Dispenser

Installing the Standard Media Cutter

Installing the Linerless Media Cutter

Installing the Linerless Media ‘Tear-Off’ Bezel

Media Roll Core Size Adapters

Installing Media Roll Adapters

Print Resolution Upgrade Kits

Installing the Printhead Resolution Upgrade Kits

Installing the Attached Power Supply Base Options

Controls and Indicators

User Interface

Standard Interface Controls

LCD User Interface

Meaning of the Indicator Light Patterns

Status - Typical Operating Conditions

Printer Ready

Pause

Media Out

Ribbon Out

Ribbon Low (Ribbon Cartridge Printers Only)

Ribbon In (Ribbon Cartridge Printers Only)

Transferring Data

Data Transfers Paused

Out of Memory

Cover Open/Printhead (PH) Open

Cut Error (Binding)

Cartridge Authentication Failed