Zebra TTP2000 Operator Guide

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Zebra® TTP 2000

Kiosk Receipt Printer

Operator Guide

P1022870-002

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therein are owned by ZIH Corp. and Zebra’s licensors. Unauthorized reproduction of this manual or the software and/or firmware in the printer may result in imprisonment of up to one year and fines of up to $10,000 (17 U.S.C.506). Copyright violators may be subject to civil liability.

This product may contain ZPL

, ZPL II®, and ZebraLink™ programs; Element Energy Equalizer™ Circuit; E3™;

ZebraLink, Element Energy Equalizer, E

and all product names and numbers are trademarks, and Zebra, the Zebra

All other brand names, product names, or trademarks belong to their respective holders. For additional trademark information, please see “Trademarks” on the product CD.

Proprietary Statement This manual contains proprietary information of Zebra Technologies Corporation and its

subsidiaries (“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to any other parties for any other purpose without the express, written permission of Zebra Technologies Corporation.

Product Improvements Continuous improvement of products is a policy of Zebra Technologies Corporation.

All specifications and designs are subject to change without notice.

Liability Disclaimer Zebra Technologies Corporation takes steps to ensure that its published Engineering

specifications and manuals are correct; however, errors do occur. Zebra Technologies Corporation reserves the right to correct any such errors and disclaims liability resulting therefrom.

Limitation of Liability In no event shall Zebra Technologies Corporation or anyone else involved in the creation,

production, or delivery of the accompanying product (including hardware and software) be liable for any damages whatsoever (including, without limitation, consequential damages including loss of business profits, business interruption, or loss of business information) arising out of the use of, the results of use of, or inability to use such product, even if Zebra Technologies Corporation has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

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Contents

1 • Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Updating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

2 • Product Presentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Looping Presenter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Feed Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Power Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

Status Indicator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11

3 • Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installing a Paper Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Installation Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Orientation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Quick-Fit Hubs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Using a Zebra Roll Holder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Design Your Own Mounting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Electrostatic Discharges and Earth Currents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Ambient Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Installing a Paper-Low Sensor (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Connecting to the Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Connecting the TTP 2010 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Connecting the TTP 2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Connecting the TTP 2030 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Connecting the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Making a Self-Test Printout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Customizing the Self-Test Printout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Installing a Printer Driv er . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

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Contents

4 • Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Installing a Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

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About This Manual

Updating

Introduction

This manual will be updated as, from time to time, printer functions and features may be added or amended. You will always find the most recent edition on our web site at www.zebra.com.

If you require functions not found in this manual edition, please contact Technical Support for your region or the Zebra partner the printer was purchased from.

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Introduction

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Presenter driver

Loop area

Printhead

Paper entry

Control board

Control panel on both sides of the printer

Retract exit

(to waste basket)

Printout exit

Cutter

Product Presentation

The TTP 2000 series are kiosk printers for 58 to 82.5 mm paper using direct thermal printing. All models feature an integrated guillotine cutter, control board, and a looping presenter with a built-in retract-and-retain function. The print speed is up to 150 mm per second and the presenting speed up to 300 mm per second to ensure high throughput.

The printhead can easily be opened to give the operator access to the paper path and printhead for maintenance purposes.

Figure 1 • Principle of Operation

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Product Presentation

The communication interface of the control board differs between the versions of TTP 2000:

TTP 2010 TTP 2020 TTP 2030

Interface Serial Parallel USB

Printer drivers for different versions of Windows, OPOS, and Linux are available, and the USB and Parallel version of the printer is compatible with the Plug and Play standard.

The printer’s control command language makes it easier to print directly from the kiosk software without using a driver.

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Product Presentation



Cut



Present

Printout

Store printout

in loop

Retract to wastebasket

Cut

Present

Retract





Looping Presenter

Figure 2 • Looping Presenter

The TTP 2000 series printers feature a looping presenter mechanism with a built-in retract-and-retain function. The following illustrations provide an overview of the functionality of the various stages of printer operation.

• It handles documents of various lengths by

storing the printed paper in a loop.

• It holds the printout until fully printed and cut

before presenting the completed printout to the customer.

• A portion of the printout is presented. When

the customer takes the receipt, the printer detects the motion of the paper and issues the rest of the receipt.

• The retract-and-retain function can retract

uncollected printouts and drop them in a wastebasket inside the kiosk. Retracts are reported to the driver so any remaining data for that printout can be deleted.

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Product Presentation

Feed Button

Status Indicator

Power Indicator

Printhead lock/ cutter protection

Interface Connector

Power Connector

Paper low Connector

Printhead lock/cutter guard

Controls

Figure 3 • Rear View

The Feed button and indicators are duplicated on both sides of the printer so that they are easily accessible regardless of how the printer is installed.

Feed Button

The  blue Feed button has several functions:

• Press and release will feed, cut, and present a complete page.

• Any data in the print buffer will be printed. If the buffer is empty the page will be blank. In black-mark mode, the page will be synchronized with the black-mark.

• Press and hold the Feed button until the paper starts moving and a self-test page showing

the printer configuration will be printed, cut, and presented (see Making a Self-Test

Printout on page 24).

• Press and hold Feed while closing the printhead and the printer will enter top of form sensor calibration mode.

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Power Indicator

When the ● green power indicator is illuminated, a 24V supply is connected to the printer.

Status Indicator

The ● amber status indicator has several functions:

• ON constantly — the printer is operational

• Flash, flash, pause, flash, flash— is the warning-code for paper low.

The warning-code is reset automatically when the condition causing it is removed. This behavior is off by default, but can be enabled by setting parameter 52 (Warning Level) to

• Flashes rapidly — indicates error. Press and hold the Feed button and the number of flashes will reflect the status-code.

10 Black mark not found (on media load)

11 Black mark calibration error

Fast flashes Checksum error at firmware loading

Steady light Wrong firmware type

1 Presenter jam, paper cannot be ejected / retracted

2 Cutter cannot return to home position

3 Out of paper

4 Printhead lifted

5 Paper feed error (paper did not reach presenter)

6 Temp error, printhead is above 60°C

7 Paper jam during present

8 Paper jam during retract

Product Presentation

Controls

Status codes are reset when the:

• conditions causing them are removed

• printer is power cycled (turned off/on)

• printhead is lifted and then lowered to clear a paper jam.

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Product Presentation

Notes • ___________________________________________________________________

__________________________________________________________________________

Controls

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Installation

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Installation

Paper Guide

Screw

M2.5 x 6

Width in mm

“T”-hole

Installing a Paper Guide

The TTP 2000 printers require a paper guide for proper operation. This paper guide allows the printer to be configured for use with 58, 60, 80, or 82.5 mm width media. The printer senses which paper guide is fitted and adjusts to it automatically. The TTP 2000 printers are delivered without paper guide fitted.

1. Select the paper guide you want to install.

Note • Evaluation kits contain all sizes of paper guides that are available. For regular

volume deliveries, the appropriate guide must be ordered separately. The printer will not operate properly without a guide.

2. Open the printhead by pushing the green printhead lock plate towards the rear of the

printer and lifting up the printhead, see Figure 22, Opening the Printhead, on page 30.

3. Loosen the screw on the backplate of the printer. Insert the T-shaped tab of the printer

guide into the T-hole and fasten the screw.

4. Close the printhead.

Figure 4 • Fitting a Paper Guide

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Installation Considerations

Horizontal

Screen











Screen

Vertical

The TTP 2000 printer is designed to be installed in an enclosure such as a self-service kiosk.

Caution • NEVER use screws that go into the printer more than 4 mm! Longer screws will

damage the electronics inside.

Orientation

The TTP 2000 can be installed horizontally or vertically. Vertical installation is suitable for narrow kiosk designs. The printer can be programmed in horizontal or vertical mode to present the receipt from either of the two output paths, retract and standard. In vertical mode, the standard output becomes the retract, and the retract output feeds the printout to the customer.

Set parameter n57 to the appropriate setting and the printer adapts to its new orientation.

Figure 5 • Orientation Options for Installation

Installation

Installation Considerations

Note • In vertical mode the printer does not loop the paper but stores it hanging down, then

cuts and ejects vertically when the printout is ready.

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Installation

Retract

exit

Printout exit

Optional quick-fit hubs

Standard exit

Installation Considerations

Quick-Fit Hubs

Figure 6 • Front, Bottom View

The printer attaches to the kiosk using two screws or slides into place using the optional quickfit hubs.

Caution • NEVER use screws that go into the printer more than 4 mm! This will damage

the electronics inside.

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Using a Zebra Roll Holder

Roll holders for the TTP 2000 series printers can accommodate 58, 60, 80, or 82.5 mm width media.

Zebra roll holders offer a number of paper roll positions including behind and below the printer, ensuring quick and easy installation in a wide range of self-service kiosks. One example is the Wall Mount roll holder shown below with the quick-fit hub kit which allows you to easily attach or remove the printer from the roll holder.

Figure 7 • Wall Mounted Roll Holder

Installation

Using a Zebra Roll Holder

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Installation

20 mm

Paper width

+ 10 mm

44 mm

10 mm



12 mm



6.5 mm

10 mm

90.8 mm

132 mm

156 mm

Leaf spring 01473-000



11 mm

10 mm

Add material for corner radius

Min. 100 mm

Center

10 mm

Using a Zebra Roll Holder

Design Your Own Mounting

The illustration below gives an example of a printer-mounting shelf. For more information, see the 3D solid models and outline drawings for CAD that are available on

http://www.zebra.com.

Figure 8 • Example of a Simple Shelf For Fastening a Standard Printer Using Quick-fit Hubs (Part Number 103939) and a Leaf Spring Retainer (Part Number 01473-000)

Additional space is required for paper loading and paper jam removal. Consider mounting the printer on a movable platform so that the printer can be maintained outside the printer enclosure.

Note • The paper entry angle must be set properly to avoid paper jams in the presenter.

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Electrostatic Discharges and Earth Currents

Paper-low sensor

J10

PL SENSE

SW97081F

200 ohm

100 pF

Paper roll New

Near end

Roll holder shaft

Gray = Connection

inside printer

Caution • NEVER use screws that go into the printer more than 4 mm! This will damage

the electronics inside.

Electrostatic Discharges and Earth Currents

Preventing ESD and earth currents from affecting the printer operation requires proper

connection of the printer chassis to protective earth through a mounting platform or through a separate earth conductor.

Ambient Light

There is an optical sensor 20 mm behind the paper exit at the front of the printer.

To ensure proper printer operation, design the printer enclosure so that it prevents direct sunlight or light from indoor lamps from reaching the sensor through the paper exit. If you have a problem sealing off light from the printer sensors, the Ambient light protection kit (Part Number P1055888) is available for order.

Installation

Installing a Paper-Low Sensor (Optional)

A paper-low sensor alerts the system when a certain length of paper remains on the roll. The purpose of this sensor is to get an early alert so that you can replace the paper roll in time in remotely located kiosks.

All paper roll holders supplied by Zebra can be equipped with paper-low sensors. Mount the paper-low sensor to the roll holder and connect the cable to the paper-low connector at the back of the printer.

Figure 9 • Paper-low Sensor Connection

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Installation

Paper low

connector

Paper low

connector

Installing a Paper-Low Sensor (Optional)

Note • When no sensor is connected, the printer by design signals paper low. Windows

reports this signal as "Toner Low". You can disable this signal by inserting a shunt/jumper in the paper low connector between pins 2 and 3 (the center pin and the pin closest to the side of the printer).

Figure 10 • Location of Paper-low Connector

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Connecting to the Computer

Interface

connector

Caution • Using a non-approved cable with the printer may void the FCC and other EMC

approvals of the printer.

Figure 11 • Location of interface connector

Installation

Connecting to the Computer

Connecting the TTP 2010

Connect the printer to the serial port of the computer using Zebra serial cable, Part Number 10825-000. This cable is configured to work properly with our serial printers.

Figure 12 • Serial Interface Cable 10825-000

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Installation

Connecting to the Computer

Connecting the TTP 2020

Connect the printer to the parallel port of the computer using Zebra parallel cables, Part Number 01366-000 or 01366-090. These cables are configured to work properly with our parallel printers.

Note • The printer end of the cable should have an IEEE-1284 type C, 36-pole mini

Centronics, with clip latches.

Figure 13 • IEEE-1284 Cable with Type A and Type C Connectors

Connecting the TTP 2030

Connect the printer to the USB port of the computer. Suitable cables are available from Zebra: cable Part Number 105850-028, and the 90 degree fixed angle cable Part Number 01542-002.

Figure 14 • USB Cable with Type A and Type B Connectors

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Connecting the Power

Power

Connector

Figure 15 • Location of Power Connector

Installation

Connecting the Power

Caution • Connecting the printer to an incorrect voltage can result in electric shock

and damage to the printer.

Use the appropriate Zebra 70W (Part Number 808099-005) or 100W (Part Number 808101-005) power supply. On power supplies with a line voltage selector, make sure it is set to your local line voltage.

Caution • Never hot connect the 24V cable. This will cause damage to the printer

electronics or the power supply.

Connect the cable from the power supply to the power connector on the back of the printer.

Connect the power cable to the line outlet.

4. Turn ON the power.

Table 1 • Current Consumption

Mode 58-60 mm paper width 80 – 82.5 mm paper width

Idle 150 mA 150 mA

Standard text printing 2 A average 3 A average

All black printing 6 A 8.5 A

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Installation

Making a Self-Test Printout

A Self-Test Printout provides a printout showing information specific to the printer, including:

• Firmware version

• Control board (PCA) revision

• Paper width

• Serial number

• Installed fonts and logotypes

• Parameter settings

• Barcode support

To make one Self-Test Printout or repeated Self-Test Printouts:

• Print one self-test printout a. Press and hold the Feed button for 3 seconds.

• Enter self-test mode to

make repeated self-test printouts

a. See Figure 16. Press and hold the Feed button (1)

while turning on the power to the printer.

b. Hold down the Feed button until printing starts.

Each successive time the Feed button is pressed will produce an additional Self-Test printout until Self-Test Mode is exited.

c. Exit Self-Test Mode by power cycling the printer

(turning the power off then on again). If the power switch is not easily accessible, open and close the printhead.

Figure 16 • Locate the Feed Button

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Customizing the Self-Test Printout

www.zebra.com

TTP 2030 Kiosk Printer

Logotype No. 0

The self-test printout starts with a text line and a Zebra logotype. This logotype is a printout of the logotype stored in position 0. To customize self-test printouts, delete all logotypes and store a custom logotype in position 0.

Figure 17 • Logotype No. 0 is printed on the self-test printout.

Installation

Customizing the Self-Test Printout

Installing a Printer Driver

Kiosk printer drivers are available on the Zebra website http://www.zebra.com. Please follow the installation instructions that accompany the drivers and refer to the appropriate Kiosk Driver User Guides, available on http://www.zebra.com for detailed driver information.

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Installation

Installing a Printer Driver

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Operation

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Operation

Temperature-sensitive coating

Glue or similar substance

Installing a Paper Roll

1. Turn the new paper roll as shown in Figure 18. The paper should be inserted into the

printer with the temperature-sensitive side up.

Figure 18 • Paper Roll Orientation

2. Tear off a full turn of the paper from the new paper roll.

Caution • This is important since the outer end of the paper is usually fixed to the roll with

glue or other adhesive substance that might cause a paper jam or printhead damage.

Figure 19 • Tear Off a Full Turn from the New Paper Roll

3. Make sure the printer is turned ON.

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Operation

Installing a Paper Roll

4. Cut the paper at a suitable angle. See Figure 20.

Figure 20 • Suitable Paper Edge for Auto Load

Important • The paper sensor for 58 mm and 60 mm paper is on the same side as the

interface connector, while the sensor for 80 mm and 82.5 mm paper is on the power connector side. If the paper is cut in a direction opposite to that as shown in the figure above, the sensor will not detect the paper.

5. Insert the paper through the paper entry opening at the back of the printer.

The printer will now feed, cut and eject a printout, and then automatically go on-line.

Figure 21 • Insert the New Paper

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Operation



Clearing Paper Jams

Should a paper jam occur, follow the procedure below:

1. Open the printhead by pressing the green release lever toward the rear of the printer.

2. Lift the printhead.

Figure 22 • Opening the Printhead

3. Remove all jammed paper and make sure the paper path is clear before closing the

printhead.

Figure 23 • Remove Jammed Paper

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Zebra Technologies Corporation

Zebra Technologies Corporation 475 Half Day Road, Suite 500 Lincolnshire, IL 60069 USA T: +1 847 634 6700 Toll-free +1 866 230 9494 F: +1 847 913 8766

Zebra Technologies Europe Limited

Dukes Meadow Millboard Road Bourne End Buckinghamshire, SL8 5XF, UK

T: +44 (0)1628 556000 F: +44 (0)1628 556001

Zebra Technologies Asia Pacific, LLC

120 Robinson Road #06-01 Parakou Building Singapore 068913 T: +65 6858 0722 F: +65 6885 0838

http://www.zebra.com

P1022870-002