SmartPack
Container and
SmartPack
Trailer
Dashboard User Guide
MN-003476-04 Rev. A.
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Terms of Use
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Publication Date
February 11, 2022
2
Revision History
Changes to the original guide are listed below:
Change Date Description
MN-003476-04 Rev A February 2022 Updated for Release 1.5
MN-003476-03 Rev A July 2021 Updated for Release 1.4
MN-003476-02 Rev A December 2020 Updated for Release 1.2
MN-003476-01 Rev A July 2019 Initial release
3
Contents
About SmartPack................................................................................................................................ 6
Introduction ...................................................................................................................... 6
Notational Conventions.................................................................................................... 6
Related Documents and Software ................................................................................... 6
Service Information .......................................................................................................... 7
Getting Started.................................................................................................................................... 8
Introduction ...................................................................................................................... 8
SmartPack Solution Overview......................................................................................... 9
Load Monitoring Unit Technology............................................................................. 9
SmartPack Dashboard Advantages ......................................................................... 9
Signing in to the SmartPack Dashboard ....................................................................... 10
SmartPack Dashboard Main Window ........................................................................... 11
Navigation Menu ............................................................................................................ 11
Viewing the SmartPack Software Version .............................................................. 12
Dashboard Session Information.................................................................................... 14
Selecting a Zone Group.......................................................................................... 14
Settings.............................................................................................................................................. 15
Introduction .................................................................................................................... 15
Basic Settings ................................................................................................................ 15
Data Management......................................................................................................... 16
Notes.............................................................................................................................. 16
Creating a New Note .............................................................................................. 17
Editing a Note ......................................................................................................... 17
Deleting a Note....................................................................................................... 18
Filtering Notes ........................................................................................................ 18
Advanced Settings (Administrator Only) ....................................................................... 19
Daily Report Settings.............................................................................................. 19
Shift Settings .......................................................................................................... 20
4
Contents
Current Loads ................................................................................................................................... 21
Introduction .................................................................................................................... 21
Load Point Tiles ............................................................................................................. 21
Image and Chart Views .......................................................................................... 22
Load Point Tile Features ........................................................................................ 22
Chart View - Loading and Unloading (SPT Only) ................................................... 24
Filters Panel ................................................................................................................... 24
Load Point Tile Detail Window ....................................................................................... 26
Image Navigation and Playback Controls............................................................... 27
Metrics Tab............................................................................................................. 28
Information Tab ...................................................................................................... 30
Events Timeline ...................................................................................................... 31
Exporting Data for Current Loads .................................................................................. 33
Stitched Loads ............................................................................................................... 34
Past Loads......................................................................................................................................... 35
Introduction .................................................................................................................... 35
Loading and Unloading Tabs.................................................................................. 35
Summary View............................................................................................................... 35
Detail View .................................................................................................................... 37
Loading Tab Detail ................................................................................................. 37
Unloading Tab Detail .............................................................................................. 38
Filtering Past Loads ....................................................................................................... 39
Searching Past Loads.................................................................................................... 39
Exporting Data for Past Loads ...................................................................................... 40
Past Loads Sample Reports................................................................................... 41
Error States ....................................................................................................................................... 42
Introduction .................................................................................................................... 42
Bad Wall Error................................................................................................................ 42
Idle State Threshold Exceeded Error............................................................................ 43
Error State...................................................................................................................... 43
5
About SmartPack
Introduction
This guide provides information on using the SmartPackTM Dashboard for SPX software version 1.5.
NOTE: Screens pictured in this guide are samples and can differ from actual screens.
Notational Conventions
The following conventions are used in this document:
• Bold text identifies
• Dialog box, window, and screen names
• Drop-down list and list box names
• Check box and radio button names
• Icons on a screen
• Key names on a keypad
• Button names on a screen
• Bullets (•) indicate
• Action items
• Lists of alternatives
• Lists of required steps that are not necessarily sequential
• Sequential lists (such as those that describe step-by-step procedures) appear as numbered lists.
Related Documents and Software
The following documents provide more information about the SmartPack solution.
• TM1000 Load Monitoring Unit Installation and Configuration Guide (MN-003721-01)
(SmartPack Container Only)
• TM2000 Load Monitoring Unit Installation and Configuration Guide (MN-003280-05)
(SmartPack Container and SmartPack Trailer)
For the latest version of these guides and all guides, go to: zebra.com/support
.
6
Service Information
If you have a problem with your equipment, contact Zebra Global Customer Support for your region.
Contact information is available at: zebra.com/support
When contacting support, please have the following information available:
• Serial number of the unit
• Model number or product name
• Software type and version number.
Zebra responds to calls by email, telephone, or fax within the time limits set forth in support agreements.
If your problem cannot be solved by Zebra Customer Support, you may need to return your equipment for
servicing and will be given specific directions. Zebra is not responsible for any damages incurred during
shipment if the approved shipping container is not used. Shipping the units improperly can possibly void
the warranty.
If you purchased your Zebra business product from a Zebra business partner, contact that business
partner for support.
.
7
Getting Started
Introduction
The SmartPack (SPX) Solution allows Transportation and Logistics (T&L) operators to gain greater insight
into the efficiency of package handling operations. This solution is based on a special-purpose Zebra edge
device called the Load Monitoring Unit (LMU) and SPX system software.
SmartPack Trailer targets the ground transportation industry and processes cargo directly into an
on-the-road trailer. SPT captures operational data such as load density, trailer fullness, load images, and
number of packages scanned and loaded per hour.
SPX actively detects trailer fullness, computes rates-of-work and other metrics in near real time, and
generates alerts for operations staff.
8
SmartPack Solution Overview
The SmartPack Dashboard is part of the larger SmartPack transportation and logistics solution.
Load Monitoring
Unit Technology:
3D Sensor
3D Analytics
RGB Camera
Ethernet/WiFi
Getting Started
Load Data
and Images
3D Analytics
Optional: Trailer or Container
Information and Package Data
SmartPack Analytics
Sever Software
SmartPack Dashboard
Provides Loading Status
and Notifications
Thermo Electric
Component for
Cooling/Heating
Load Monitoring
Units (LMU)
Customized Integration
by Zebra Services
Load Monitoring Unit Technology
The Load Monitoring Unit (LMU) gathers metrics and images that increase visibility into operational results,
streamline workforce needs, and optimize asset utilization.
The LMU is installed on dock doors or loading stations at loading facilities to monitor trailer and container
load progress to provide critical load metrics. The LMU captures container load information using an
on-board RGB camera, and a 3D sensor processes this data and sends the results to a server over a
wired or wireless connection. The SmartPack Dashboard displays the data on a web-based interface.
SmartPack Dashboard Advantages
The SPC Container Dashboard and the SPT Trailer Dashboard provide the following advantages:
• Simultaneous monitoring of multiple load points
• Insights and data for use in process and safety initiatives
• Near real-time visibility and business insight into inbound and outbound operations
• Live image capture for display on a centralized dashboard
• Real-time load data analytics for improved efficiency in load operations
9
Getting Started
Signing in to the SmartPack Dashboard
To sign in to the Dashboard:
1. Enter the URL provided by your account manager, for example:
https://spx-domain-name/spx-ui
You are redirected to the following sign-up window.
2. Enter your corporate FedEx email address. You are re-directed to authenticate via the FedEx
authentication system.
3. Select Next.
4. On The Sign In dialog box, enter your user name and password.
10
Getting Started
SmartPack Dashboard Main Window
The main window of the Dashboard User Interface displays Current Loads in the default image view,
which provides information on current container or trailer load information in image and chart format. The
information can be searched, filtered, or expanded to view additional details.
Navigation Menu
Use the navigation menu to view and configure information in Current Loads, Past Loads, and Settings.
The administrator can also view and configure information in Advanced Settings.
Select the Navigation icon in the top left corner of the dashboard to view the Navigation menu.
11
Getting Started
Table 1 Navigation Menu
Item Description
Current Loads
Past Loads
Settings
Advanced Settings
Displays Current Loads window (loading, unloading, and bi-directional).
Displays Past Loads window (loading and unloading).
Displays:
Basic Settings (language and units of measurement selections)
Data Management options (stored data life span)
Notes (add and manage notes).
Displays:
Daily Report (specify e-mail recipients for daily reports containing information on the
previous day’s loads).
Shifts (Shift Mode and start time; SmartPack Trailer only).
Viewing the SmartPack Software Version
1. Select the Navigation icon . The bottom of the menu displays software version information.
12
Getting Started
Select Settings. Below the menu on the left appears a scrollable window that lists versions for all
2.
services.
13
Getting Started
Dashboard Session Information
Site name, date, time, and zone group appear in the top right corner of the SmartPack Dashboard. Select
a different zone group to view and work with information for that zone.
Selecting a Zone Group
Dock doors and load points are assigned to a zone group. Change the zone group to view the doors or
load points assigned to that zone group in the dashboard.
When starting a SmartPack Dashboard session, carefully identify the zone to view in the dashboard to
ensure the desired zone displays.
To select a zone group:
1. In the top right corner of the dashboard, select the small triangle next to the zone name.
2. On the Select Zone Group menu, select a zone. The SmartPack Dashboard changes to reflect the
information for that zone.
14
Settings
Introduction
Select Settings from Navigation Menu icon to select the dashboard user interface language and unit
of measurement, and manage data and notes.
Basic Settings
To set the language and unit of measurement to use on the dashboard interface:
1. Select the Navigation icon .
2. Select Settings.
3. Select Basic Settings.
4. Under Select a language, select the drop-down arrow and select the desired language.
5. Select Save.
6. Under Select a unit of measurement, select either Metric units or Imperial units to be used on the
dashboard.
7. Select Save.
15
Data Management
To set how long to store SPX data:
1. Select the Navigation icon .
2. Select Settings.
3. Select Data Management.
Settings
Notes
4. On the Select your data lifespan drop-down menu, select the number of months to store SPX data on
the servers.
5. Select Save.
To view a list of notes:
1. Select the Navigation icon .
2. Select Settings.
3. Select Notes.
16
Creating a New Note
To create a new note:
1. On the List of Notes window, select Add Note to display the New Note dialog.
Settings
2. In Note Message, enter the note text to appear when applying the note to an image snapshot in the
Image Details view. For example: Load Not Secure or Damaged Package.
3. Select the note publishing options: Published, Show in dashboard, Show in historical.
4. Select Save to add the note to the list of available notes.
NOTE: The Published option publishes the note to a database available to other users.
Editing a Note
To edit a note:
1. On the List of Notes window, select the pencil icon for the note to edit.
2. On the Note Details dialog box, edit note details as desired.
3. Select Save.
17
Deleting a Note
To delete a note:
1. On the List of Notes window, select the X next to the note to delete.
2. On the Delete note confirmation dialog box, select Delete to delete, or Cancel to cancel the action.
Filtering Notes
To filter, or find, a note, on the List of Notes window, enter the name of the note in the Filter notes field
on the right.
Settings
As you type, matching items appear in the list.
18
Settings
Advanced Settings (Administrator Only)
Advanced settings allow configuration of daily email reports and enabling single shift mode, which reports
loads on a per calendar date.
Daily Report Settings
1. Select the Navigation icon .
2. Select Advanced Settings.
3. Select Daily Report.
4. In the Daily Report window, select New Recipient.
5. Enter the requested information.
6. Select Accept. The Edit Recipients dialog closes and an entry displays in the Daily Report window.
To edit recipient information, select the pencil icon next to the entry in the list.
19
Shift Settings
If the Single Shift Filter option is enabled in Past Loads, the filter uses the time reference set in Single
Shift Mode. In this mode the dashboard prompts only for the dates of Load Open or Load Close, but not
the times.
To configure the shift start:
1. Select the Navigation icon .
2. Select Advanced Settings.
3. Select Shifts.
4. In the Shift Configuration window, select the toggle setting for Enable Single Shift Mode.
Settings
The Single Shift Mode settings change to available.
NOTE: If Enable Single Shift Mode is not selected, you can set the start and end dates and times for
Past Loads filtering regardless of any established shift start or end times. SmartPack Dashboard currently
only supports single Shift Mode.
5. Use the drop-down lists to set the Shift Start Time.
20
Current Loads
Introduction
The Current Loads window displays load point tiles in graphic or image view. This is the default window
that appears upon opening the dashboard.
To open the Current Loads window if not already displayed, select Current Loads from the Navigation
menu .
Load Point Tiles
Load point tiles appear in the main window of the SmartPack Dashboard. Each load point tile represents
an outbound (loading) location and inbound (unloading) location within the SmartPack solution. Each tile
displays near real-time status of a specific container or trailer at a specific loading or unloading location.
The system updates each tile approximately every 15 seconds.
21
Image and Chart Views
Load point tiles can be represented in image format, which displays an image of the load point, or chart
format, which displays graphical information about the load point.
Select a tile view button at the bottom right of the dashboard to display the tiles in image view or chart
view. The selected view button is darkened as shown below.
Current Loads
Image View
Load Point Tile Features
Each load point tile contains load information, and can be viewed in image and chart format, as illustrated
in the following figure.
1 2
Tile View Buttons
1 2
Chart View
3 4
76
1 Door type
2 Zone ID
3 Load state
4 Destination/Origin ID
5 Near real-time chart/image
6 Load duration
22
5
9
9 768
Current Loads
7 Utilization percent
8 Utilization volume
9 Idle time
Table 2 Load Point Tile Features
Item Description
Door type L - Loading
U - Unloading
Zone ID (dock door ID) Dock door number
Load state Ready - Loading or unloading has reached target goal. Header is green.
Error - Load point out of service.
Idle - There is no loading or unloading activity at the door. Header is red.
Bad Wall – A wall with poor properties has been constructed.
Warning – Load point in service but has warnings.
For error examples, see Error States on page 42.
Destination/Origin ID An up to four-character value for the destination of the trailer for outbound
load points, or the origin of the trailer (where it came from) for inbound load
points.
Near real-time image /
chart
Load duration Time to complete the loading/unloading process.
Utilization percent Percent of the volume of a container or trailer occupied by contents.
Utilization volume Volume of contents in a container or trailer.
Idle time A configurable period of time during which SmartPack does not detect
Near real-time image of the load in image view, or chart with load data in
chart view.
Load point tile information refreshes approximately every 15 seconds.
This information appears in the tile footer in image view, and the tile body in
chart view.
This information appears in the tile footer in image view, and the tile body in
chart view.
loading or unloading activity. When this time is met or exceeded, the load
point tile status displays the idle time clock, indicating that the idle time was
exceeded.
For more details on load point tiles, see Image and Chart Views on page 22.
23
Current Loads
Chart View - Loading and Unloading (SPT Only)
In the chart view information for a loading tile, loading progression moves clockwise. For an unloading tile,
progression moves counterclockwise.
Loading Chart Tile Unloading Chart Tile
Filters Panel
The Filters panel on the right of the Current Loads window varies between SPT and SPC. The panel
allows filtering by door type, load type, load state, and load utilization, and indicates the number of current
loads in each category.
The counts for Good, Fair, Poor, and Idle are based on the thresholds set in Basic Settings.
In the Filters panel, select an option to view the load point tiles in that category.
The following table describes Filters panel options.
24
Current Loads
Table 3 Filters Panel - SmartPack Trailer
Item Description
Door Type
Loading Displays load point tiles designated for outgoing loads.
Bi-Directional Displays load point tiles designated for either loading or unloading.
Load Type
Loading Displays load point tiles of outgoing loads.
Unknown Displays load point tiles of unknown direction.
Load State
Ready Idle time is greater than or equal to the idle time threshold.
Error A network or hardware issue prevents the load from being viewed in the
SmartPack Dashboard load point tile. Follow site procedures to resolve this.
Idle Idle time is greater than or equal to the idle time threshold.
Bad Wall A historic wall does not meet the minimum utilization goal.
Load Utilization
High Load point utilization is greater than or equal to the high utilization loading
threshold.
Medium Load point utilization is between the low and high utilization thresholds.
Low Load point utilization is less than or equal to the low utilization threshold.
25
Load Point Tile Detail Window
Select a load point tile in the Current Loads dashboard window to open the Load Point Tile Detail
window, which contains information on how efficiently a trailer is loaded.
Current Loads
Metrics
Information
Events
Timeline
Export
26
Current Loads
Image Navigation and Playback Controls
Use the image navigation and playback controls at the bottom of the Load Point Tile Detail window to
view the desired image snapshot. The image snapshot and the information to its right change to display
information for that point in time.
To select slideshow playback speed, select the speed setting button to open a menu of available speeds
(1x for regular speed, 2x is two times faster, etc.)
1
2
1 Image navigation slider
2 Go to first image
3 Go to previous image
4 Play / pause image slideshow
5 Go to next image
6 Go to final image
7 Speed setting (pop-up menu)
3
4
5
6
7
27
Metrics Tab
The Metrics tab on the Load Point Tile Detail window displays information on how efficiently a container
or trailer is loaded (or unloaded) over time. To view the desired image snapshot, use the image navigation
and playback controls below the image (see Image Navigation and Playback Controls).
Current Loads
Metrics Tab
Utilization Over
Time
Time Navigation
Slider
Wall Utilization
Graph
Wall Counting Information and Wall Graph
For trailer load points using loading, the Wall Counting information shows the following information over
time.
• Average wall depth
• Number of walls
• Wall height expressed as a percentage of trailer height
The wall graph shows the height and depth of individual walls as a function of trailer length.
The color of the bars is determined by the wall height and wall depth thresholds set in Advanced Settings
(SmartPack Trailer only).
28
Current Loads
When you select any bar in the wall graph, the information in the right window and the image in the left
window change to display information for that point in time.
Metrics Tab
Fullness
Time
Navigation
Slider
Wall Graph
You can view image snapshots over time in the following ways.
• Slide the Navigation Slider
horizontally to the desired point or points in time.
• Use the image navigation and playback controls below the image (see Image Navigation and Playback
Controls on page 27).
When either of the above methods is used, the image snapshot and the information to the right of the
image change to display information for that point in time.
29
Information Tab
The Information tab on the Load Point Tile Detail window displays container or trailer statistics over time.
It includes destination information for containers or trailers that are loading, and origin information for those
unloading.
Current Loads
Table 4 describes the items appearing in the Information tab.
Table 4 Information Tab
Item Description
Load ID (Trailer) Identification number of load (Trailer).
Trailer Type (Trailer) Type of container or trailer (e.g., 28VAN).
Utilization Goal Goal for container or trailer volume as a percentage.
Current Utilization Current container or trailer volume as a percentage.
Opened Date and time the container or trailer begins loading.
Closed Date and time the container or trailer loading is complete and closed.
Destination or Origin Destination or origin code for the load. Optionally set by the administrator.
Cutoff Time Optional time set by the administrator for loading / unloading to complete.
Pre-Loading Activity Time spent in pre-loading activity.
Loading Activity Time spent loading / unloading.
Post-Loading Activity Time spent in post-loading activity.
30
Events Timeline
The SmartPack Dashboard allows you to manage notes in one of the following ways:
• Use the Notes Settings window to manage the notes that populate the drop-down list of notes used in
the Load Point Image Detail window. See Creating a New Note on page 17.
• Use the Add Note drop-down menu in the Load Point Tile Detail window in image view to apply notes
to a snapshot, as follows.
Current Loads
31
Current Loads
Adding a Note to an Image Load Point Tile Detail Window
To add a note to an image load point tile:
1. In the Load Point Tile Detail window, use the navigation and playback controls to select the image
time frame on which to place the note. See Image Navigation and Playback Controls on page 27.
2. At the top left corner of the image, select the Add Note icon, and select a note from the menu.
3. The note appears for placement on the image, and is added to the Events Timeline tab to the right of
the image. Select the note and drag it to the desired location on the image.
Moving a Note
To move a note to a specific location on an image snapshot, select the Events Timeline tab, and then
select the note on the timeline. Drag the note to the new location on the image.
32
Current Loads
Deleting a Note
To delete a note, on the Events Timeline tab, select the delete icon next to the note, or select the X next
to the note on the image. The note is deleted from the image and from the Events Timeline tab.
Exporting Data for Current Loads
To export data for a current load:
1. If the Current Loads window isn’t displayed, select the Navigation icon at the top left corner of the
dashboard and select Current Loads.
2. Select a Load Point Tile to open the Load Point Tile Detail window.
3. In the top right corner of the window, select the Export icon to open the Export window.
.
4. Select Export.
The dashboard generates a PDF containing a photo of the loading point, as well as information from the
Metrics, Information, and Notes tabs.
33
Current Loads
Following is a sample PDF report in Current Loads.
Stitched Loads
SPX includes a new feature that detects Split Loads which are then linked together into Stitched Loads
(a single past load). Split Loads are generated when a load prematurely closes due to detection of a false
door closure event. Such false events are typically followed by detection of a true door open event.
34
Past Loads
Introduction
The Past Loads window presents historical container or trailer load information in a table that can be
searched, filtered, or expanded to display more detail, as well as exported. The SmartPack Trailer Past
Loads window contains information for loading and unloading, while the SmartPack Container only
displays loading information.
To open the Past Loads window, select Past Loads from the Navigation menu .
NOTE: Filtering past loads by zone group is not currently available. The utilization percentages and
average idle time summary that appear at the top of the window depend on whether inbound or outbound
past load information is displayed.
Loading and Unloading Tabs
The Loading and Unloading tabs provide identical metric information for outbound and inbound load
points, respectively. The following sections apply to both tabs.
Summary View
The Past Loads window opens in the Loading (outbound) tab Summary view. The top of this window
includes the following information on both the Loading and Unloading tabs:
• Total loads with Good Utilization as a percentage of total loads.
• Total loads with Fair Utilization as a percentage of total loads.
• Total loads with Poor Utilization as a percentage of total loads.
• Average Idle Time in minutes.
• Average Utilization percentage across loads.
35
Past Loads
This window lists the following information for each load point on both the Loading and Unloading tabs:
• Load ID
• Trailer Type
• Load Date and Time
• Door
• Opened - Date and time door opened
• Closed - Date and time door closed
• Idle Time
• Utilization
36
Detail View
To view additional details, including start and end images for loads, open the Detail window using the
toggle button .
Loading Tab Detail
Past Loads
The Detail view of the Loading tab lists the following information for each load point:
• Load ID and Trailer Type
• Door Number
• Load Open/Close - Trailer door open and close date/times
• Load Duration (in minutes) - Time between load start (trailer door open) and complete (trailer door
closed)
• Idle Time (in minutes)
• Utilization Change Per Hour (in linear measurement)
• Start/End Utilization - Percentage of trailer utilization at trailer door open and close times
• Number of Walls - Total number of walls in the trailer
• Number of Walls - created per hour
• Average Wall Depth (in linear measurement) - Average depth of all walls created.
• Average Wall Height (in linear measurement) - Average height of all walls created.
• Notes - Number of notes per type of note added to the load record.
• Start/End Images - Load images before and after loading
37
Unloading Tab Detail
The Detail view of the Unloading tab lists the following information for each load point:
• Load ID
Past Loads
• Trailer Type
• Door Number
• Load Open - Trailer door open date/time
• Load Close - Trailer door close date/time
• Load Duration (in minutes) - Time between unload start (trailer door open) and complete (trailer door
closed)
• Idle Time (in minutes)
• Utilization Change Per Hour (in linear measurement)
• Start/End Utilization - Percentage of trailer utilization at trailer door open and close times
• Notes - Number of notes placed on the Load Point Tile Detail Window for that load
• Start/End Images - Load images before and after unloading
38
Filtering Past Loads
To filter information in the Past Loads window, use the Filter button at the right side of the
window for SmartPack Container, and at the top of the selected tab for SmartPack Trailer.
If Enable Single Shift Mode in Advanced Settings is enabled, and the Single Shift Filter option is
enabled in the Filters dialog box, there is a prompt for Load Open or Load Close dates, but not times.
Past Loads
To use the Filters dialog box:
1. Select the Load Open Date and Load Close Date using the pop-up calendars.
IMPORTANT:If you do not set the values for Load Open Date and Load Close Date, by default the
system provides information for the past 3 days only.
2. In the Filter by Trailer Type drop-down menu, select All trailer types or specific trailer types using the
check boxes.
3. Use the Filter by Utilization slider to set minimum and maximum percentages.
4. Select Update to apply the filtering criteria, or Clear to clear the criteria. To cancel the filtering action,
select Cancel.
Searching Past Loads
To search Past Loads, use the search bar at the top of the Past Loads window. Search by Load ID,
Trailer Type, Load Date, Door, Opened, Closed, Idle Time, and/or Load Utilization. Any filters set in the
Filters dialog box are noted at the right of the search bar.
39
Exporting Data for Past Loads
To export data for past loads:
1. After applying any desired filters, at the right side of the Past Loads window, Select the Export
icon .
2. Select one of the export file type options: CSV, XLSX (Excel), or PDF.
3. Select Export.
Past Loads
40
Past Loads Sample Reports
Following are samples of past loads exported reports in the three available formats.
Past Loads
PDF Format
XLSX (Excel)
CSV
41
Error States
Introduction
The SmartPack Dashboard displays various error states and other load states on load point tiles, as
discussed in the following sections.
Bad Wall Error
When the system detects a past wall height or depth that is outside the thresholds configured in Settings,
the load point tile status changes to Bad Wall and the header turns red. A past wall is a wall that is not
currently being worked on. An icon representing the bad wall state displays in the top right corner of the
body of the load point tile.
NOTE: If the Bad Wall error state and the Idle error state exist simultaneously for a load point, the Idle
error state indication takes priority and displays in the header of the load point tile, and the bad wall icon
displays in the top right corner of the body. Follow site procedures to resolve this.
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Error States
Idle State Threshold Exceeded Error
When the system has not detected a change in loading or unloading activity when the configured idle time
is met, the load point tile status changes to Idle, the header turns red, and the idle time clock indicates the
idle time that has elapsed, as shown below. Follow site procedures to resolve this.
Error State
If the system cannot send container or a trailer information from the LMU, the load point tile status changes
to Unavailable, and an icon representing the information unavailable state appears in the body of the load
point tile, as shown below.
Follow site procedures to resolve this, or refer the TM1000 and/or TM2000 guides listed in Related
Documents and Software on page 6 for LMU troubleshooting.
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zebra.com
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