Revision History ................................................................................................................................. ii
About This Guide
Introduction ........................................................................................................................................ v
Related Documents and Software ..................................................................................................... v
Chapter Descriptions ......................................................................................................................... v
Notational Conventions..................................................................................................................... vi
Zebra OneCare Support Services for the MP7000 ........................................................................... vii
Features for All Service Levels and All Products ........................................................................ vii
Global Support ...................................................................................................................... vii
Online Access to Software Updates...................................................................................... vii
Support Help Desk ................................................................................................................ vii
Comprehensive Coverage .................................................................................................... vii
Online RMA........................................................................................................................... vii
Additional Features for OneCare Select Service Only................................................................ vii
Advanced Exchange ............................................................................................................. vii
Spares Pool Management..................................................................................................... vii
24/7/365 Telephone Support................................................................................................ viii
Service Dashboard (Optional in Essential) .......................................................................... viii
On-site System Support .............................................................................................................. ix
Service Authorization .................................................................................................................. ix
Technical Support and Software.................................................................................................. x
Summary...................................................................................................................................... x
Provide Documentation Feedback..................................................................................................... x
MP7000 Scanner Scale Regulatory Guide, p/n MN-002939-xx, provides domestic and international
regulatory information.
•
MX101 Customer Side Scanner Product Reference Guide, p/n MN-003031-xx, provides barcodes for MX101
device configuration.
•
Advanced Data Formatting Programmer Guide, p/n 72E-69680-xx, provides information on ADF, a means of
customizing data before transmission to a host.
For the latest version of this guide and all guides, go to:
Chapter Descriptions
Topics covered in this guide are as follows:
•
Chapter 1, Product Overview and Features provides an overview of the MP7000 Scanner Scale including
configurations, peripherals, and features.
•
Chapter 2, Host Interfaces and Cable Pinouts describes the host interfaces supported by the MP7000
Scanner Scale, how to connect to a host, setup, and cable pin-outs. It also includes host interface barcodes.
www.zebra.com/support.
viMP7000 Scanner Scale Integrator Guide
•
Chapter 3, Site Preparation and Installation describes how to install the MP7000 Scanner Scale into a
counter top.
•
Chapter 4, Scale Calibration (For Models With a Scale) describes how to change weight measurement,
calibrate the scale, verify calibration, and recognize errors.
•
Chapter 5, Operating the Scanner describes how to operate the MP7000 Scanner Scale including buttons,
switches, LED indicators, and scanning.
•
Chapter 6, 123Scan and Software Tools provides information about configuring the MP7000 Scanner Scale
using the 123Scan
•
Appendix A, Maintenance, Troubleshooting, and Error Codes provides error/warning codes, troubleshooting,
and maintenance information.
•
Appendix B, Technical Specifications provides technical information about the MP7000 Scanner Scale.
•
Appendix C, ASCII Character Sets provides ASCII character sets for some host interfaces.
•
Appendix D, Standard Parameter Defaults provides a list of defaults for the parameters in this guide. For all
MP7000 Scanner Scale programming barcodes, refer to the MP7000 Scanner Scale Barcode Programming
Guide (p/n MN-002912-xx).
•
Appendix E, Communication Protocol Functionality provides a table of MP7000 Scanner Scale
communication interfaces.
utility.
•
Appendix F, Statistics provides a table of MP7000 Scanner Scale attribute statistics.
Notational Conventions
The followingconventions are used in this document:
•
Italics are used to highlight the following:
• Chapters and sections in this guide
• Related documents
•
Bold text is used to highlight the following:
• Dialog box, window and screen names
• Drop-down list and list box names
• Check box and radio button names
• Icons on a screen
• Key names on a keypad
• Button names on a screen.
•
Bullets (•) indicate:
• Action items
• Lists of alternatives
• Lists of required steps that are not necessarily sequential.
•
Sequential lists (e.g., those that describe step-by-step procedures) appear as numbered lists.
Zebra OneCare Support Services for the MP7000
Zebra's Support Services include a complete portfolio of repair programs that offer an integrated support solution
that encompasses telephone support, software support, web self-service, and service center repair - all backed by
a global support infrastructure and proven expertise.
Zebra OneCare offers two levels of support on the MP7000 products; Zebra OneCare Essential and Zebra
OneCare Select. Each level provides different features and deliverables designed to meet customer requirements.
Features for All Service Levels and All Products
Global Support
With support for 16 languages and repair centers around the globe, we're ready to take care of your customers'
service needs, no matter where in the world they are located.
Online Access to Software Updates
All OneCare customers can download the updates as many times as desired via Zebra's 123Scan2 utility.
About This Guidevii
Support Help Desk
Zebra's help desk of technical professionals is open 24/7/365 to customers with select service contracts, Seamless
integration with Zebra's services helps ensure ongoing support for your customer's products. Our experienced
support engineers are available to assist customers with problem diagnosis and resolution - helping to ensure that
the systems they rely on to keep business critical functions running smoothly are available and running at peak
performance. Essential customers get coverage during business hours. Customers may log cases night and day especially useful to retailers and logistics companies whose doors never close - and whose workers continuously
utilize their Zebra products.
Comprehensive Coverage
Comprehensive Coverage. No matter what breaks, we fix it, no questions asked - from displays to housings.
Online RMA
Online RMA makes device return easier than ever. Customers can access the website to schedule a device return
any time of the day or night.
Additional Features for OneCare Select Service Only
Advanced Exchange
With Advanced Exchange, no matter what is wrong, when you or your customer reports a malfunctioning device,
we ship a replacement device the same day for next-business day replacement. The result? Minimal downtime for
malfunctioning devices, protecting productivity and return on investment.
Spares Pool Management
We maintain an inventory of the same devices your customer is utilizing. When a device requires a trip to the
service depot, we simply ship a replacement device from a pool to your customer. As devices are repaired, they are
returned to the pool.
viiiMP7000 Scanner Scale Integrator Guide
24/7/365 Telephone Support
After hours Level 1 support is always available for Zebra OneCare Select customers. Fully trained help desk
representatives with the skill set required to isolate, analyze and resolve issues will perform Level 1 Triage to
determine the best course of action. If help desk representatives are unable to resolve an issue, it is escalated to
Level 2 staff, who will respond during normal business hours. Partner value: If you are delivering the service, you
get the around-the-clock support you need to provide your customer with the best response times. Customer value:
Your customer gets the peace of mind that no matter when their device malfunctions, they can reach a technician.
Service Dashboard (Optional in Essential)
The Service Dashboard is a portal that provides visibility into the status of all devices in the repair cycle. With the
Select Dashboard, your customers can view the status of all open help desk cases; the condition of all their Zebra
devices at all sites, per site, per specific model; and the status of a specific individual device. Thresholds and date
ranges are customizable, allowing your customers to define what information is presented on the dashboard, such
as the number of resolutions completed. With both the Essential and Select dashboards, customers may track
repairs by serial number and the ratio of 'no trouble found' to repair resolutions. Customers can view the number of
devices, the number of devices due back to the depot and the number of devices currently received by the depot
and in repair. Select customers may check on the number of available spares in the pool. The Service Dashboard
is optional in the Essential service, standard in the Select service. Partner value: If your partners are delivering the
service, they can use the dashboard to reduce the time and cost associated with managing and monitoring devices
that are in the repair cycle. they can also offer their customers a version of the dashboard, complete with their own
logo, providing an extra value to your customer while promoting your brand. Customer value: Your customers can
heavily automate the management of devices in the repair cycle - no more time spent tracking devices and
preparing reports, driving down the cost of repair management.
Service Center support services are also available for customers who do not purchase service within 30 days of
purchasing the product. High level deliverables are shown below.
For customers not wishing to have hardware coverage and TTP partners (see below), Software Support Services
SWSS) are also available providing access to software releases and technical support.
A snapshot of the support services and part numbers are shown below.
Coverage TypeAvailabilityCoverageDescription
Repair: Three
days from day of
Zebra OneCare Essential
with Comprehensive
Coverage
Zebra OneCare Select with
Comprehensive Coverage
Available up to 30
days from point of
sale.
Covers repair that is required
due to functional failure,
normal wear and tear, and
accidental damage. Includes
technical support, software
releases, and return
shipping. Services
Dashboard is also included
and the in Select (option in
Essential -
OPT-Dashboard-XX).
receipt in Zebra
repair center;
Technical Support
response four
Replacement
shipped on day of
Technical Support
response four
hours from
inquiry.
request;
hours from
inquiry.
# of Years
Covered
3 years
5 years
2 year renewal
3 years
5 years
2 year renewal
About This Guideix
Coverage TypeAvailabilityCoverageDescription
Repair: Three
days from day or
receipt in Zebra
Service Center Essential
Service Center Select
Technical Support &
Software (TSS)
Any time up to
product End of Life.
Any time up to
product End of Life.
Covers repair that is required
due to functional failure, and
normal wear and tear.
Includes technical support,
device diagnostics, software
releases, and return
shipping.
Software and technical
support, and software
releases for MP7xxx
devices. Price is per device.
repair center;
Technical Support
response four
hours from
Replacement
shipped on day of
request;
Technical Support
response four
hours from
Technical Support
response: 4 hours
from inquiry.
inquiry.
inquiry.
# of Years
Covered
3 years
5 years
3 years
5 years
1 year
3 years
5 years
On-site System Support
Zebra's On Site System Support delivers peace of mind with the services your customers need, ensuring rapid
problem resolution and a fast return to full operable status with a range of options to fit their business needs. On
Site System Support is designed to provide an immediate response with minimum effort. Initiate on-site service
with a single phone call; a Zebra support specialist will offer quick problem determination and resolution. This is
only available in Certain Geographies check with your local services representative before offering.
Service NameService DescriptionTime Of Purchase
Service from the Start On-site
System Support
Fast response time: Field Service
Representative responds on site next
business day.
On-site System SupportAny timeOne year
Includes Comprehensive Coverage.
Up front with the hardware
(prepaid) or within 30 days
thereafter.
Length Of
Coverage
Three years
Five years
Full access to technical support
resources.
Rights to download and use software
releases and supporting
documentation.
Service Authorization
Zebra has a service authorization program covering bioptic products, this allows qualified companies (such as
partners) to be trained and have access to spare parts allowing them to affect on-site repairs. This is a restricted
program and subject to strict entry criteria.
Within the retail environment it is well known that large retailers generally outsource maintenance and support for
all their POS equipment to one provider. When dealing with products such as the MP7000, these maintenance
providers have the necessary skills and tools to be able to repair units either in the field or at their own workshops
using Spare parts available under the Service Authorization program
xMP7000 Scanner Scale Integrator Guide
Technical Support and Software
This service provides access to Zebra technical support resources during Business hours who will provide a 4 hour
response to problems raised. Additionally this service provides entitlement to access, deploy and use the latest
software releases for the MP7000 product.
Summary
The table below provides a summary of the standard support services available for the MP7000 products.
Zebra OneCare EssentialZebra OneCare Select
Term3 or 5 Years3 or 5 Years
Repair Turnaround Time3 Business Days from Depot
Support Help Desk8 x 524 x 7
Comprehensive Coverage
Buffer Stock Setup and ManagementN/A
Responsibility for Placing MP7000 Into
Trade
Overnight ShippingOptionOption
Online Repair Services DashboardOptionIncluded
Receipt
Replacement Shipped on Day of Request
PurchaserPurchaser
On-site Support Limited Geographies
TSS
•
Fast response time. Field Services Representative responds on-site
next business day.
•
Include comprehensive coverage.
•
Full access to technical support resources.
•
Rights to download and use software releases and supporting
documentation.
•
Full access to technical support resources.
•
Rights to download and use software releases and supporting
documentation.
Provide Documentation Feedback
If you have comments, questions, or suggestions about this guide, send an email to
EVM-Techdocs@zebra.com.
CHAPTER 1 PRODUCT OVERVIEW
AND FEATURES
Introduction
This chapter includes the following topics:
•
Product Overview on page 1-2
• Configurations on page 1-3
• Peripherals on page 1-6
• Features of the MP7000 Scanner Scale on page 1-7.
1 - 2MP7000 Scanner Scale Integrator Guide
Product Overview
The MP7000 Scanner Scale is a data capture solution that reads 1D, 2D and mobile barcodes in all orientations.
Barcode data is transmitted to a Point-Of-Sale (POS) host via USB, RS-232, or RS-485. Auxiliary device support
includes USB and RS-232 hand-held scanners, Checkpoint and Sensormatic Electronic Article Surveillance (EAS),
scale and optional Scale Display (varies with the model), USB staging flash drive (memory stick), as well as an
optional Customer Side Scanner (2D imager)
ability to read Digimarc barcodes.
The MP70XX is designed to be embedded in a cutout in the retail checkstand.
Features include:
• Reading 1D, 2D (PDF, Aztec etc.) and mobile barcodes (cell phone) in all orientations
• Reads top-bottom, left-right, and cashier-customer side barcodes
• Support for low inductance Sensormatic EAS coil.
that may be mounted into the tower. In addition the scanner has the
• Optional Scale Display (single/dual head) for scale installations.
• Auxiliary scanner support (USB and RS-232).
• High swipe speed for increased throughput.
• User interface (LED indicators, touch controls, audio).
• Aggressive scanning performance on high density, truncated, and poorly printed barcodes.
• Optional integrated Customer Side Scanner (CSS) - 1D/2D support.
• Scanner Management Service (SMS), and 123Scan support enables remote configuration and monitoring
attached peripherals.
Configurations
The MP7000 Scanner Scale captures printed or mobile 1D or 2D barcodes. An optional customer-side scanner
(CSS) can be added for barcodes displayed on mobile phones, traditional loyalty cards, or item barcodes. \
Hand-held scanner, integrated EAS, and scale support is also available.
Product Overview and Features1 - 3
This guide covers the configurations listed in
NOTE 1. All scale models include a flip up produce bar.
2. New scale configurations are added continually. If you don’t see your country listed, call your Zebra office.
MP7001-LNSLM00USMP7001 Scanner Scale, Long, Single Interval Scale, Sapphire, United States
Table 1-1.
MP7001-LPSLM00USMP7001 Scanner Scale, Long, Single Interval Scale, Sapphire, Drivers License
Parsing, United States
MP7001-LNSLM00CMMP7001 Scanner Scale, Long, Single Interval Scale, Sapphire, Canada/Mexico
MP7001-LNSLM00EUMP7001 Scanner Scale, Long, Single Interval Scale, Sapphire, Europe
MP7001-LNSLM00AUMP7001 Scanner Scale, Long, Single Interval Scale, Sapphire, Australia
MP7001-LNSLM00NNMP7001 Scanner Scale, Long, Single Interval Scale, Sapphire, OIML
MP7001-LNSLM00CNMP7001 Scanner Scale, Long, Single Interval Scale, Sapphire, China
MP7001-LNSLM00RUMP7001 Scanner Scale, Long, Single Interval Scale, Sapphire, Russia
Notes:
1. EU scales are legally accepted in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech
Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Iceland, Italy,
Liechtenstein, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Norway, Poland, Portugal, Romania,
Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom
2. OIML scales are legally accepted in the following countries: Bahamas, Barbados, Belize, Bermuda, Chile,
Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Hong Kong, Jamaica, Saint Lucia, Panama, Peru,
Philippines, Thailand, Trinidad, and Tobago
1. EU scales are legally accepted in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech
Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Iceland, Italy,
Liechtenstein, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Norway, Poland, Portugal, Romania,
Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom
2. OIML scales are legally accepted in the following countries: Bahamas, Barbados, Belize, Bermuda, Chile,
Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Hong Kong, Jamaica, Saint Lucia, Panama, Peru,
Philippines, Thailand, Trinidad, and Tobago
1. EU scales are legally accepted in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech
Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Iceland, Italy,
Liechtenstein, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Norway, Poland, Portugal, Romania,
Slovak Republic, Slovenia, Spain, Sweden, Switzerland, and United Kingdom
2. OIML scales are legally accepted in the following countries: Bahamas, Barbados, Belize, Bermuda, Chile,
Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Hong Kong, Jamaica, Saint Lucia, Panama, Peru,
Philippines, Thailand, Trinidad, and Tobago
1 - 6MP7000 Scanner Scale Integrator Guide
Peripherals
The MP7000 Scanner Scale supports the peripheral devices listed below.
Supported Auxiliary Hand-held Scanner
The MP70XX provides auxiliary data ports (USB and RS-232) to which a hand-held scanner can be connected.
NOTE An auxiliary cordless scanner, such as the DS2208, DS4308, or DS8178, can be attached to the MP70XX. If a
standard cradle is used with any of these scanners, a separate cradle power supply is required.
IMPORTANT The MP70XX scanner does not configure an auxiliary scanner. Auxiliary scanners must be configured
separately, independently of the MP70XX scanner.
EAS Devices
• Sensormatic AMB-9010 controller
• Sensormatic AMB-9010-IPS controller
• Checkpoint controller
• Checkpoint with interlock controller.
Electronic Article Surveillance (EAS) on page 5-15 for detailed information.
See
Scale Devices
• OEM standard scale
• Single/dual head Scale Displays.
• Mettler-Toledo price computing scale for parts of Europe (available September 2017).
USB Flash Drives
• Typical USB flash drive with Type A connector. (See
Customer Side Scanner (CSS)
• The CSS (MX101) is an optional integrated device that supports 1D and 2D barcode scanning. The CSS unit
replaces the MP70XX tower cover, and can be installed on either side of the MP70XX.
Related Product Line Configurations
Check Solution Builder for additional information regarding all available accessories, and the latest available
configurations.
USB Staging Flash Drive on page 5-10.)
Features of the MP7000 Scanner Scale
Horizontal
Scan
Window
Volume/Tone Control Button
Scale Zero Button
EAS Deactivation Button (Sensormatic only)
Vertical Scan Window
Platter
Scale (optional)
Speaker
Camera Activation Button
LED
7-segment Diagnostic Display
(visible on both sides)
Product Overview and Features1 - 7
The following illustrations of the medium model show the features of the MP70XX. See
Table 1-2 on page 1-12 for
brief descriptions of all features. See Controls and Indicators on page 5-1 for detailed descriptions of each feature.
Figure 1-1 MP70XX Front View
1 - 8MP7000 Scanner Scale Integrator Guide
EAS Cable Channel
(also see
page 3-21 for
Sensormatic coil routing)
To we r
Cover
Drainage/Ventilation Holes
1
Checkpoint Interlock Port
2
Auxiliary USB Ports
Drainage/Ventilation Holes
12V DC
POS
AUX A-B
2
RS-232
AUX 1
I-LOCK
1
RS-232
AUX 2
0.0
Scale Display
Figure 1-2 Left Side View
Figure 1-3 Right Side View/Connector Ports
Product Overview and Features1 - 9
Optional Scale
(Scale is not available in short
models)
USB Port
Staging USB Flash
Drive Port Cover
Figure 1-4 View Under Platter
1 - 10 MP7000 Scanner Scale Integrator Guide
NOTE
Leveling screws accessory kit
MX301-SR00004ZZWR is
shipped with every short and
medium model.
Longer leveling screws with a
1 in. (25 mm) extra length are
available for purchase, if
required (accessory kit p/n
MX302-SR00004ZZWR).
NOTE The MX201-SI00WW supports the single interval scale - lbs and kg; the MX201-DI00WW supports the
dual interval scale - lbs and kg.
Product Overview and Features 1 - 11
290°
290°
Figure 1-7 Dual Head Scale Display
NOTE The MX202-SI00WW supports the single interval scale - lbs and kg; the MX202-DI00WW supports the
dual interval scale - lbs and kg.
1 - 12 MP7000 Scanner Scale Integrator Guide
Flip Up Produce Bar (lift if flat)
Flip Up Produce Bar (Standard on all Scale Models)
The Flip Up Produce Bar is used to help weigh very long or round items. This helps prevent the items from falling
off the scale and ensures accurate weighing.
Figure 1-8 MP70XX with Optional Leek Platter
Features Summary
Table 1-2 Features on the MP7000 Scanner Scale
FeatureDescriptionPage
Diagnostic LED/7-segment Display
LEDProvides visual feedback for system statuses and
Scale Zero ButtonScale status LED and touch button provides scale
Volume/Tone Control Button
EAS Deactivation Button (Sensormatic only)Indicates the state of the Sensormatic EAS device,
Camera Activation ButtonAllows a customer to take a picture.5-4