COPYRIGHTS & TRADEMARKS: For complete copyright and trademark information, go to www.zebra.com/
copyright.
WARRANTY: For complete warranty information, go to www.zebra.com/warranty.
END USER LICENSE AGREEMENT: For complete EULA information, go to www.zebra.com/eula.
Terms of Use
•Proprietary Statement
This manual contains proprietary information of Zebra Technologies Corporation and its subsidiaries
(“Zebra Technologies”). It is intended solely for the information and use of parties operating and maintaining
the equipment described herein. Such proprietary information may not be used, reproduced, or disclosed to
any other parties for any other purpose without the express, written permission of Zebra Technologies.
•Product Improvements
Continuous improvement of products is a policy of Zebra Technologies. All specifications and designs are
subject to change without notice.
•Liability Disclaimer
Zebra Technologies takes steps to ensure that its published Engineering specifications and manuals are
correct; however, errors do occur. Zebra Technologies reserves the right to correct any such errors and
disclaims liability resulting therefrom.
•Limitation of Liability
In no event shall Zebra Technologies or anyone else involved in the creation, production, or delivery of the
accompanying product (including hardware and software) be liable for any damages whatsoever (including,
without limitation, consequential damages including loss of business profits, business interruption, or loss of
business information) arising out of the use of, the results of use of, or inability to use such product, even if
Zebra Technologies has been advised of the possibility of such damages. Some jurisdictions do not allow
the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may
not apply to you.
Revision History
Changes to the original guide are listed below:
ChangeDateDescription
-01 Rev A4/2019Initial Release
-02EN Rev A 8/2020Removed duplicate screen captures.
Removed Imager as Camera.
Labeled the proximity sensor in Figure 1.
Updated Documentation Set, Supported Decoders, and Transferring Files with a
To determine the device serial number, touch About Phone > Status. Serial number displays.
Chapter Descriptions
Topics covered in this guide are as follows:
•Getting Started provides information on getting the device up and running for the first time.
•Settings provides the settings for configuring the device.
•USB/Ethernet Communication describes how to connect the device to a host computer using USB and
Ethernet.
•DataWedge describes how to use and configure the DataWedge application.
•Application Deployment provides information for developing and managing applications.
•Maintenance and Troubleshooting includes instructions on cleaning and storing the device, and provides
troubleshooting solutions for potential problems during device operation.
•Technical Specifications provides the technical specifications for the device.
About This Guide
13
Notational Conventions
The following conventions are used in this document:
•“Device” refers to all configurations of the CC600 Customer Concierge and CC6000 Customer Concierge.
•Bold text is used to highlight the following:
•Dialog box, window and screen names
•Drop-down list and list box names
•Check box and radio button names
•Icons on a screen
•Key names on a keypad
•Button names on a screen.
•Bullets (•) indicate:
•Action items
•Lists of alternatives
•Lists of required steps that are not necessarily sequential.
•Sequential lists (e.g., those that describe step-by-step procedures) appear as numbered lists.
About This Guide
Service Information
If you have a problem with your equipment, contact Customer Support for your region. Contact information is
available at: zebra.com/support
When contacting support, please have the following information available:
•Serial number of the unit (found on manufacturing label)
•Model number or product name (found on manufacturing label)
•Software type and version number
•IMEI number.
Customer Support responds to calls by email or telephone within the time limits set forth in support
agreements.
If the problem cannot be solved by Customer Support, the user may need to return the equipment for servicing
and will be given specific directions. We are not responsible for any damages incurred during shipment if the
approved shipping container is not used. Shipping the units improperly can possibly void the warranty.
Remove the SIM card and/or microSD card from the device before shipping for service.
If the device was purchased from a business partner, contact that business partner for support.
.
Provide Documentation Feedback
If you have comments, questions, or suggestions about this guide, send an email to
EVM-Techdocs@zebra.com
.
14
Getting Started
Introduction
This chapter provides information for getting the device up and running for the first time.
Unpacking
1. Carefully remove all protective material from the device and save the shipping container for later
storage and shipping.
2. Verify that the following are included:
•CC600 or CC6000 interactive kiosk.
•Regulatory Guide.
•CC600 only: Ferrite bead for EMI. Attaches to the DC power module.
3. Inspect the equipment for damage. If any equipment is missing or damaged, contact the Global
Customer Support center immediately.
4. Prior to using the device for the first time, remove the protective shipping film that covers the
display.
15
Features
Front
Facing
Camera
Touch
Screen and
Display
Speaker
NFC
Antenna
Speaker
Exit Window (Scanner)
Microphone
Proximity Sensor
Mounting
Bracket
Screw
Holders
Micro SD
Card Slot
Audio
Adjustment/
Programmable
Buttons
Reset Button
Figure 1 CC6000 Front View
Getting Started
NOTE: Although the orientations differ, the features on the CC6000 landscape and portrait devices are the
same.
Figure 2 CC6000 Back View
16
Getting Started
USB C Port
(Used for
External
display or
OTG)
Power
Port
Audio
Port
USB A
Port
USB A
Port
Ethernet with POE
Figure 3 CC6000 Power and Cable Ports
17
Getting Started
Mounting
Bracket
Mounting
Bracket Screw
Holders
Mounting
Bracket
Locking
Screw
Wall Mount
Screw
Holes
Speaker
Exit Window
(Scanner)
Proximity Sensor
Microphone
Touch
Screen and
Display
Figure 4 CC6000 Back With Bracket View
Figure 5 CC600 Front Views
18
Figure 6 CC600 Back View
Reset Button
Mounting
Bracket
Screw
Holders
(4)
Micro SD
Card Slot
Audio
Adjustment/Programmable
Buttons
x
USB C Port
(Used for
External
display or
OTG and other
USB-2
peripherals)
Power
Port
Micro SD
Card Slot
Ethernet with POE
Getting Started
21
Figure 7 CC600 Power and Cable Ports
19
Getting Started
21
Mounting
Bracket
Mounting
Bracket Screw
Holders
Mounting
Bracket
Locking
Screw
Wall Mount
Screw
Holes
Figure 8 CC600 Back With Bracket View
Table 4 Feature Descriptions
ItemFunction
Touch Screen and
Displays all information needed to operate the device.
Display
Exit Window
(Scanner)
Provides data capture using the imager and reads a barcode.
Note: To read a barcode, a scan-enabled app is required on the device.
SpeakerProvides audio output for video and music playback. Provides audio in
speaker-phone mode.
NFC AntennaReads NFC tags. (CC6000 Only)
Proximity SensorIdentifies the proximity of a user for turning up the display.
MicrophoneUse for communications in Speakerphone mode.
Front Facing CameraCaptures still photos and videos.
Note: Select CC6000 devices only.
Interface ConnectorsSee Figure 3 and Figure 7.
Volume Up/Down
Button
External DisplayDesignated for USB-C port utilization.
Increase and decrease audio volume (programmable).
Setup
Perform this procedure to start using the device for the first time.
•Install a micro secure digital (SD) card (optional).
•Connect the power supply to power on the device.
•Configure the device.
20
Getting Started
•Mount the device with the mounting bracket.
•Setup a Google account.
Inserting the microSD Card (Optional)
The microSD card slot provides secondary non-volatile storage. The slot is located on the back of the device to
the right of the audio jack. Refer to the documentation provided with the card for more information, and follow
the manufacturer’s recommendations for use.
CAUTION: Follow proper electrostatic discharge (ESD) precautions to avoid damaging the microSD card. Proper ESD pre-
cautions include, but are not limited to, working on an ESD mat and ensuring that the operator is properly grounded.
To install the microSD card:
1. Remove the device from the mounting bracket, if installed.
2. Slide the microSD card, connectors down, into the device as shown in Figure 9.
Figure 9 Inserting microSD Card
Mounting the Device
Each configuration of the device requires the appropriate mounting bracket to mount the device to a wall or
other flat surface. The diameter of the holes for the wall screws is 5.8mm (0.228 in).
NOTE: Device measurements in Figure 10, Figure 11 and Figure 12 are in millimeters.
1. Determine the CC600 or CC6000 mounting location.
2. Secure the mounting plate to the wall using the screws provided (three screws for the CC600 plate and four
screws for the CC6000).
Figure 16 Attaching the CC600 Bracket To Wall
Figure 17 Attaching the CC6000 Bracket To Wall
3. Insert the four shoulder screws, also provided, into the mounting holes in the back of the device.
25
Getting Started
Figure 18 Inserting Shoulder Screws
4. Connect the power supply to the power port. Connect any additional cables into the appropriate ports
shown in Figure 3 and Figure 7.
5. Mount the device by placing the shoulder screws through the four keyholes on the mounting plate, and slide
the device down to secure in place.
26
Getting Started
Locking
Screw
Locking
Screw
Locking
Screw
Figure 19 Attaching the Device to the Bracket
6. Insert the locking screw through the hole in the tab at the top of the mounting plate. Hand tighten the screw
to secure the device.
27
Google Account Setup
NOTE: The device has to be connected to the Internet in order to set up a Google account (optional).
A Google account is only required on devices with GMS software.
The first time the device starts, the Setup Wizard displays. Follow the on-screen instructions to set up a Google
account, configure Google Wallet for purchasing items from the Play Store, to enter your personal information,
and enable backup/restore features (optional).
Zebra Visibility Services
The device captures and provides device analytics to a system administrator. The first time the device boots
(or after a Factory reset), the Zebra Services agreement screen displays.
Figure 20 Zebra Services
Getting Started
Touch the Device Data switch to disable the device from sending analytics data.
Resetting the Device
The device has a recessed reset button (see Features on page 16 for the location of the button).
To activate the reset button, use the tip of a small paper clip (1mm in diameter), insert into the recess, push
and hold for 3 seconds.
Device has a recovery console accessible via pressing the Button #1 on the back of the device upon power up
or via ADB connection and command.
The following reset functions are supported:
•Soft reset is performed with an ADB command.
•Enterprise reset (see StageNow on page 119 for more information)
•Factory reset (see StageNow on page 119 for more information)
The device recovery mode supports the following functions:
28
Getting Started
•Flash image from zip file on an SD card or from internal flash.
•Apply a system update from an SD card or from internal flash.
29
Settings
Introduction
This chapter describes settings available for configuring the device.
WLAN Configuration
This section provides information on configuring Wi-Fi settings.
Configuring a Secure Wi-Fi Network
To set up a Wi-Fi network:
1. Swipe from the Status bar to open the Quick Access panel and then touch .
2. Touch Network & Internet > Wi-Fi.
3. Slide the switch to the ON position.
4. The device searches for WLANs in the area and lists them on the screen.
5. Scroll through the list and select the desired WLAN network.
30
Loading...
+ 120 hidden pages
You need points to download manuals.
1 point = 1 manual.
You can buy points or you can get point for every manual you upload.