YEALINK T19P Users Guide

publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.

When this publication is made available on media, Yealink Network Technology CO., LTD. gives its consent to downloading and printing copies of the content provided in this file only for private use but not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Yealink Network Technology CO., LTD. will not be liable for any damages arising from use of an illegally modified or altered publication.

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND

RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.

YEALINK NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink Network Technology CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance, or use of this guide.

Hereby, Yealink Network Technology CO., LTD. declares that this phone is in conformity with the essential requirements and other relevant provisions of the CE, FCC.

This device is marked with the CE mark in compliance with EC Directives 2006/95/EC and 2004/108/EC.

This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference, and

This device must accept any interference received, including interference that may cause undesired operation.

. Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Note: This device is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a

residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

Consult the dealer or an experience radio/TV technician for help.

To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of

electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately.

iii

Yealink SIP-T19P firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.

The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online:

http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.

About This Guide

Thank you for choosing the SIP-T19P IP phone, exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Multicast Paging and Conference

over an IP network.

This guide provides everything you need to quickly use your new phone. First, verify with your system administrator that the IP network is ready for phone configuration. Also

be sure to read the Packaging Contents and Regulatory Notices sections in this guide before you set up and use the SIP-T19P IP phone.

If this is your first time using the SIP-T19P IP phone, we recommend that you first refer to the Quick Installation Guide and Quick Reference Guide, available online:

http://www.yealink.com/DocumentDownload.aspx?CateId=142&flag=142.

Note

Shared Line, Network Directory, Network Call Log, Call Park and Automatic Call Distribution features are disabled for IP phones in neutral version, which are designed for BroadWorks environment. Please contact your system administrator for more information.

This is the first edition based on firmware version 71. Topics provided in this guide include:

Chapter 1 Chapter 2

Chapter 3

Chapter 4

Chapter 5

Overview Getting Started

Customizing Your Phone

Basic Call Features

Advanced Phone Features

User Guide for the SIP-T19P IP Phone

Table of Contents

About This Guide ...................................................................... v

In This Guide ......................................................................................................................... v

Table of Contents .....................................................................vii

Overview .................................................................................. 1

Hardware Component Instructions.................................................................................... 1

Icon Instructions .................................................................................................................... 2

User Interfaces ..................................................................................................................... 4

Phone User Interface ........................................................................................................ 4

Web User Interface........................................................................................................... 4

Documentations ................................................................................................................... 7

Getting Started......................................................................... 9

Packaging Contents............................................................................................................. 9

Phone Installation ............................................................................................................... 11

Phone Initialization ............................................................................................................. 13

Phone Status ....................................................................................................................... 13

Basic Network Settings ...................................................................................................... 15

Registration ......................................................................................................................... 17

Idle Screen .......................................................................................................................... 17

Customizing Your Phone ......................................................... 19

General Settings ................................................................................................................ 19

Contrast............................................................................................................................ 19

Language......................................................................................................................... 20

Time & Date ..................................................................................................................... 21

Administrator Password ................................................................................................. 22

Key as Send ..................................................................................................................... 23

Keypad Lock .................................................................................................................... 24

Audio Settings .................................................................................................................... 26

Volume ............................................................................................................................. 26

Ring Tones ........................................................................................................................ 27

Contact Management ....................................................................................................... 29

Directory........................................................................................................................... 29

Local Directory ................................................................................................................ 30

vii

User Guide for the SIP-T19P IP Phone

Blacklist ............................................................................................................................ 40

Remote Phone Book........................................................................................................ 41

Call History Management ................................................................................................ 44

System Customizations...................................................................................................... 46

Logo Customization ........................................................................................................ 46

Headset Use.................................................................................................................... 47

Programmable Keys ....................................................................................................... 48

Account Registration....................................................................................................... 52

Dial Plan ........................................................................................................................... 53

Emergency Number........................................................................................................ 58

Live Dialpad .................................................................................................................... 59

Hotline .............................................................................................................................. 59

Basic Call Features ................................................................. 61

Placing Calls ....................................................................................................................... 61

Answering Calls ................................................................................................................. 63

Ending Calls ........................................................................................................................ 64

Redialing Numbers ............................................................................................................ 65

Recent Call In Dialing ........................................................................................................ 65

Auto Answer ....................................................................................................................... 66

Auto Redial.......................................................................................................................... 67

Call Completion ................................................................................................................. 68

Call Return........................................................................................................................... 69

Call Mute............................................................................................................................. 70

Call Hold/Resume............................................................................................................... 70

Do Not Disturb (DND) ........................................................................................................ 71

Call Forward ....................................................................................................................... 72

Call Transfer ........................................................................................................................ 75

Call Waiting ........................................................................................................................ 76

Conference ......................................................................................................................... 77

Local Conference ............................................................................................................ 77

Network Conference ...................................................................................................... 78

Call Pickup .......................................................................................................................... 80

Anonymous Call ................................................................................................................. 84

Anonymous Call Rejection ................................................................................................ 85

Advanced Phone Features..................................................... 87

Hot Desking ........................................................................................................................ 87

Intercom .............................................................................................................................. 89

Multicast Paging................................................................................................................. 90

Music on Hold..................................................................................................................... 92

Messages............................................................................................................................ 93

Short Message Service (SMS) ...................................................................................... 93

viii

Table of Contents

Voice Mail ........................................................................................................................ 95

Message Waiting Indicator (MWI) ............................................................................... 96

Troubleshooting .....................................................................101

Regulatory Notices ................................................................111

Service Agreements ........................................................................................................ 111

Limitations of Liability ...................................................................................................... 111

Safety Instructions ............................................................................................................ 111

Appendix A - Time Zones ......................................................113

Index ......................................................................................115

Overview

This chapter provides the overview of the SIP-T19P IP phone. Topics include:

Hardware Component Instructions Icon Instructions

User Interfaces

Documentations

If you require additional information or assistance with your new phone, contact your system administrator.

The main hardware components of the SIP-T19P IP phone are the LCD screen and the keypad.



User Guide for the SIP-T19P IP Phone

Hardware component instructions of the SIP-T19P IP phone are:

①

LCD Screen

Power Indicator LED Indicates phone power status and phone status.

②

Item Description

Shows information about calls, messages, soft keys, time, date and other relevant data:

· Call information — caller ID, call duration

· Icons (for example, )

· Missed call text or second incoming caller information

· Prompt text (for example, "Saving config file!")

· Time and date

Scroll through the displayed information.

③

Confirms actions or answers incoming calls.

④

Mute Key Mutes or un-mutes calls.

Message Key Indicates and accesses voice mails.

⑤

Transfer Key Transfers a call to another party.

⑥

Headset Key Toggles the headset mode.

⑦

Speakerphone Key Toggles the hands-free speakerphone mode.

⑧

RD Key Redials a previously dialed number.

⑨ ⑩

⑪

Volume Key

Keypad

Adjusts the volume of the handset, headset, speaker, and ringer.

Provides the digits, letters and special characters in context-sensitive applications.

⑫

Soft Keys

Label automatically to identity their context-sensitive features.

Icons appearing on the LCD screen are described in the following table:

Icon Description

Network is unavailable

Registered successfully

Overview

Icon Description

Registering

Hands-free speakerphone mode

Handset mode

Headset mode

Multi-lingual lowercase letters input mode

Multi-lingual uppercase letters input mode

Alphanumeric input mode

Numeric input mode

Multi-lingual uppercase and lowercase letters input mode

Voice Mail

Text Message

Auto Answer

Do Not Disturb

Call Forwarded/Forwarded Calls

Call Hold

Call Mute

Ringer volume is 0

Keypad Lock

Received Calls

Placed Calls

Missed Calls

User Guide for the SIP-T19P IP Phone

Two ways to customize configurations of your SIP-T19P IP phone:

The user interface on the IP phone. The user interface in a web browser on your PC.

The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to

access all configuration settings. In many cases, either the phone user interface and/or the web user interface interchangeably. However, in some cases, it is only possible to use one or the other interface to operate the phone and change settings.

You can customize your phone by pressing the Menu soft key to access the phone user interface. The Advanced Settings option is only accessible to the administrator, and the

default administrator password is “admin” (case-sensitive). For more information on customizing your phone with the available options from the phone user interface, refer to Customizing Your Phone on page 19.

In addition to the phone user interface, you can also customize your phone via web user interface. In order to access the web user interface, you need to know the IP address of

your new phone. To obtain the IP address, press on the phone. Enter the IP address (e.g., http://192.168.0.10 or 192.168.0.10) in the address bar of web browser on your PC. The default administrator user name and password are both “admin” (case-sensitive).

The options you can use to customize the IP phone via phone user interface and/or via web user interface are listed in the following table:

Status

--IP Address

--IPv6

--MAC

--Firmware

--Network

--Phone

--Account Basic Phone Settings

--Contrast √ √

Options Phone User Interface Web User Interface

√ √

Overview

--Language √ √

--Time & Date √ √

--Administrator Password √ √

--Key as Send √ √

--Keypad Lock √ √

-- Volume √

--Ring Tones √ √

--Contact Management

--Directory √

--Local Directory √ √

--Blacklist √ √

--Remote Phone Book √

--Call History Management √ √

--Logo Customization √

--Headset Prior √

--Programmable Keys √

--Account Registration √ √

--Dial Plan √

--Emergency Number √

--Live Dialpad √

--Hotline √ √ Basic Call Features

--Recent Call In Dialing

--Auto Answer √

--Auto Redial √

--Call Completion √

--Call Return

--DND √

--Call Forward √

--Call Transfer √

--Call Waiting √

--Conference

--Call Pickup √

--Anonymous Call √

--Anonymous Call Rejection √ Advanced Phone Features

--Hot Desking

--Intercom √

--Multicast Paging

--Music on Hold

--Messages √

Options Phone User Interface Web User Interface

√

User Guide for the SIP-T19P IP Phone

Note

SIP Account

--User Options

--Register Status √

--Activation √

--Label √

--Display Name √

--Register Name √

--User Name √

--Password √

--SIP Server1/2 √

--Server Option

--Server Port

--Outbound Status √

--Outbound Proxy √

--NAT Traversal

--STUN Status √

--STUN Server √

Options Phone User Interface Web User Interface

The table above lists most of the feature options. Please refer to the relevant sections for more information.

√

Overview

The following table shows documentations available for the SIP-T19P IP phone.

Note

Name Contents Where found Format/Language

Quick Installation Guide

Quick Reference Guide

User Guide

Basic setup of the phone

Basic call features and phone customizations

Phone/Web user interface settings

Basic call features and advanced phone features

In the package

CD attached in the

package

You can also download the latest documentations online:

http://www.yealink.com/DocumentDownload.aspx?CateId=142&flag=142.

PDF/English

User Guide for the SIP-T19P IP Phone

Getting Started

This chapter provides basic installation instructions and information for obtaining the best performance with the SIP-T19P IP phone. Topics include:

Packaging Contents Phone Installation

Phone Initialization

Phone Status

Basic Network Settings

Registration

Idle Screen

If you require additional information or assistance with your new phone, contact your system administrator.

The following components are included in your SIP-T19P IP phone package:

SIP-T19P IP Phone

User Guide for the SIP-T19P IP Phone

Phone Stand

Power Adapter

Handset & Handset Cord

Ethernet Cable

Quick Installation Guide & Quick Reference Guide

Getting Started

CD-ROM

Check the list before installation. If you find anything missing, contact your system administrator.

If your phone is already installed, proceed to Phone Initialization on page 13. This section introduces how to install the phone:

Attach and detach the stand

Connect the handset and optional headset

Connect the network and power

Attach the stand and detach the stand

a) Attach the stand

b) Detach the stand

User Guide for the SIP-T19P IP Phone

Note

Connect the handset and optional headset

A headset is not included in the packaging contents. Contact your system administrator for more information.

Connect the network and power

You have two options for power and network connections. Your system administrator will advise you which one to use.

AC power Power over Ethernet (PoE)

AC Power

To connect the AC power:

Connect the DC plug on the power adapter to the DC5V port on the phone and connect the other end of the power adapter into an electrical power outlet.

Connect the included or a standard Ethernet cable between the Internet port on the

2. phone and the one on the wall or switch/hub device port.

Power over Ethernet

With the included or a regular Ethernet cable, the SIP-T19P IP phone can be powered from a PoE-compliant switch or hub.

Getting Started

To connect the PoE:

Note

Connect the Ethernet cable between the Internet port on the phone and an

available port on the in-line power switch/hub.

If in-line power switch/hub is provided, you don’t need to connect the phone to the power adapter. Make sure the switch/hub is PoE-compliant.

The phone can also share the network with another network device such as a PC (personal computer). It is an optional connection.

Important! Do not unplug or remove power to the phone while it is updating firmware and configurations.

After your phone is powered on, the system boots up and performs the following steps:

Automatic Phone Initialization

The phone finishes the initialization by loading the saved configuration. The LCD screen displays “Initializing…please wait” during this process.

DHCP (Dynamic Host Configuration Protocol)

The phone attempts to contact a DHCP server in your network to obtain valid IPv4 and IPv6 network settings (e.g., IP address, subnet mask, default gateway address and DNS

address) by default.

Note

If your network does not use DHCP, proceed to Basic Network Settings on page 15.

You can view phone status via phone user interface or web user interface. Available information of phone status includes:

Network status (e.g., IPv4 status, IPv6 status, IP mode and MAC address). Phone status (e.g., device model, hardware version, firmware version, product ID,

MAC address and device certificate status: factory, installed and not installed).

User Guide for the SIP-T19P IP Phone

Account status (e.g., the register status of SIP account).

To view the phone status via phone user interface:

1. Press

2. Press or to scroll through the list and view the specific information.

, or press Menu->Status.

To view the phone status via web user interface:

Open the web browser of your computer.

Enter the IP address in the browser’s address bar, and then press Enter.

Enter the user name (admin) and password (admin) in the login page.

Click Confirm to login.

Getting Started

The phone status is displayed on the first page of the web user interface.

If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually. The IP phone can support either or both IPv4 and IPv6

addresses.

To configure the IP address mode via phone user interface:

1. Press Menu->Settings->Advanced Settings (password: admin) ->Network->WAN Port.

2. Press or to select IPv4, IPv6 or IPv4 & IPv6 from the IP Mode field.

Press the Save soft key to accept the change or the Back soft key to cancel.

To configure a static IPv4 address via phone user interface:

1. Press Menu->Settings->Advanced Settings (password: admin) ->Network->WAN Port->IPv4->Static IP Client.

User Guide for the SIP-T19P IP Phone

Enter the desired values in the IP Address, Subnet Mask, Default Gateway, Pri.DNS and Sec.DNS fields respectively.

Press the Save soft key to accept the change or the Back soft key to cancel.

To configure a static IPv6 address via phone user interface:

Press Menu->Settings->Advanced Settings (password: admin) ->Network->WAN Port->IPv6->Static IPv6 Client.

Enter the desired values in the IPv6, IPv6 Prefix, IPv6 Gateway, IPv6 Pri.DNS and

IPv6 Sec.DNS fields respectively.

Press the Save soft key to accept the change or the Back soft key to cancel. If you are using an xDSL modem for IPv4 network connection, you can connect your phone to the Internet via PPPoE mode. Set the WAN port as a PPPoE port. The PPPoE port

will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE user name and password.

To configure PPPoE via phone user interface:

Note

Press Menu->Settings->Advanced Settings (password: admin) ->Network->WAN Port->IPv4->PPPoE IP Client.

Enter the user name and password in the corresponding fields.

Press the Save soft key to accept the change or the Back soft key to cancel.

Using the wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information on these parameters, contact your system administrator.

Getting Started

Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you

start up your phone, the phone will be registered and ready for use. If your phone is not registered, you may have to register it. For more information on how to register your phone, refer to Account Registration on page 52.

If the phone has successfully started up, the idle screen will be shown as below:

The idle screen shows the label of current account, time and date, and four soft keys.

User Guide for the SIP-T19P IP Phone

Customizing Your Phone

You can customize your SIP-T19P IP phone by personally configuring certain settings, for example, contrast, language and time & date. You can add contacts to the phone’s

local directory manually or from call history. You can also personalize different ring tones for different callers.

This chapter provides basic operating instructions for customizing your phone. Topics include:

General Settings

Audio Settings

Contact Management

Call History Management

System Customizations

If you require additional information or assistance with your new phone, contact your system administrator.

You can configure the contrast of the LCD screen to a comfortable level.

To configure the contrast via phone user interface:

1. Press Menu->Settings->Basic Setting->Contrast.

2. Press or , or the Switch soft key to increase or decrease the intensity of

contrast. The default contrast level is 6.

Press the Save soft key to accept the change or the Back soft key to cancel.

Contrast is configurable via web user interface at the path Settings->Preference.

User Guide for the SIP-T19P IP Phone

The default language of the phone user interface is English. The phone will detect and use the same language as which of your web browser for the web user interface. If the

language of your web browser is not supported by the phone, the web user interface will use English. You can change the language for the phone user interface and the web user interface respectively.

Note

Not all of the supported languages are available for selection. The available languages depend on the language packs currently loaded to the IP phone. Please contact your system administrator for more information on the available languages of your new phone.

To change the language for the phone user interface:

1. Press Menu->Settings->Basic Setting->Language.

2. Press or to select the desired language.

Press the Save soft key to accept the change.

Text displayed on the LCD screen will change to the selected language.

To change the language for the web user interface:

Click on Settings->Preference.

Select the desired language from the pull-down list of Language.

Customizing Your Phone

Click Confirm to accept the change. Text displayed on the web user interface will change to the selected language.

The time and date are displayed on the LCD screen when the phone is idle. If the phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server,

you need to configure the time and date manually. For more information on the SNTP server, contact your system administrator.

To configure the SNTP settings via phone user interface:

1. Press Menu->Settings->Basic Setting->Time & Date->SNTP Settings.

Press area from the Time Zone field.

, or the Switch soft key to select the time zone that applies to your

The default time zone is "+8 China(Beijing)".

3. Enter the domain names or IP addresses in the NTP Server 1 and NTP Server 2 fields

respectively.

4. Press or , or the Switch soft key to select the desired value from the DST

field.

5. Press the Save soft key to accept the change or the Back soft key to cancel.

Note

Please refer to Appendix A - Time Zones for the list of available time zones on the IP phone.

To configure the time and date manually via phone user interface:

Press Menu->Settings->Basic Setting->Time & Date->Manual Settings.

Enter the specific date in the Date field.

Enter the specific time in the Time field.

User Guide for the SIP-T19P IP Phone

Press the Save soft key to accept the change. The date and time displayed on the LCD screen will change accordingly.

To configure the time and date format via phone user interface:

1. Press Menu->Settings->Basic Setting->Time & Date->Time & Date Format.

Press Clock field.

3. Press or , or the Switch soft key to select the desired date format from the

Date Format field.

, or the Switch soft key to select the desired time format from the

4. Press the Save soft key to accept the change or the Back soft key to cancel. There are 7 available date formats. For example, for the date format “WWW DD MMM”,

“WWW” represents the abbreviation of the week, “DD” represents the two-digit day, and “MMM” represents the first three letters of the month.

The date formats you need to know:

Date Format Example(2013-1-16)

WWW MMM DD

Wed Jan 16

DD-MMM-YY

16-Jan-13

YYYY-MM-DD

DD/MM/YYYY

MM/DD/YY

2013-01-16

16/01/2013

01/16/13

DD MMM YYYY

16 Jan 2013

WWW DD MMM

Wed 16 Jan

Time and date is configurable via web user interface at the path Settings->Time & Date.

The Advanced Settings option is only accessible to the administrator. The default administrator password is “admin”. For security reasons, you should change the default

administrator password as soon as possible.

Customizing Your Phone

To change the administrator password via phone user interface:

Press Menu->Settings->Advanced Settings (password: admin) ->Set Password.

Enter the current password in the Current PWD field.

Enter the new password in the New PWD field.

Enter the new password again in the Confirm PWD field.

Press the Save soft key to accept the change or the Back soft key to cancel.

Administrator password is configurable via web user interface at the path Security->Password.

You can set the “#” or “*” to perform as a send key while dialing.

To configure key as send via phone user interface:

1. Press Menu->Features->Key as Send.

2. Press or , or the Switch soft key to select # or * from the Key as Send field,

or select Disable to disable this feature.

Press the Save soft key to accept the change or the Back soft key to cancel.

Key as send is configurable via web user interface at the path Features->General Information.

User Guide for the SIP-T19P IP Phone

You can lock the keypad of your phone temporarily when you are not using it. This feature helps you to protect your phone from unauthorized use.

Keypad lock consists of the following:

Menu Key:

Function Keys:

All Keys:

Note

The emergency number setting, if desired, must be made before lock activation. For more information, refer to Emergency Number on page 58.

The Menu soft key is locked. You cannot access the menu of the

phone until unlocked. The function keys are locked. You cannot use the Message, Mute,

RD, Transfer, √, navigation keys and soft keys until unlocked.

All keys are locked except the Volume key. You are only allowed

to dial emergency numbers; answer incoming calls by lifting the handset, pressing the Speakerphone key, the Headset key or the √ key, place an active call on hold by pressing the Hold soft key, resume the held call by pressing the Resume soft key, and end the call by hanging up the handset or pressing the Speakerphone key.

To activate the keypad lock via phone user interface:

1. Press Menu->Settings->Advanced Settings (password: admin) ->Keypad Lock.

2. Press or , or the Switch soft key to select the desired type from the Keypad

Lock field.

Press the Save soft key to accept the change.

4. Long press to lock the keypad immediately when the phone is idle.

The LCD screen pr om pts “Keypad loc ked.” and displa ys the icon

Customizing Your Phone

You can configure the interval (in seconds) to automatically lock the keypad instead of long pressing .

To configure the interval of automatic keypad lock via web user interface:

Note

Click on Features->Phone Lock.

Enter the desired interval in the Phone Lock Time Out (0~3600s) field.

Click Confirm to accept the change.

The default interval is 0 second, that is, you can long press

to lock the keypad only.

The interval of automatic keypad lock is configurable via web user interface only.

To unlock the keypad, you must know the keypad unlock PIN of the phone. The default keypad unlock PIN is “123”.

To change the keypad unlock PIN via phone user interface:

Note

Press Menu->Settings->Basic Setting ->Phone Unlock PIN.

Enter the current PIN in the Current PIN field.

Enter the new PIN in the New PIN field.

Enter the new PIN again in the Confirm PIN field.

Press the Save soft key to accept the change or the Back soft key to cancel.

The unlock PIN length must be within 15 characters.

User Guide for the SIP-T19P IP Phone

To unlock the keypad via phone user interface:

Press any locked key, the LCD screen prompts “Please Enter PIN”.

Enter the PIN in the PIN field.

Press the Confirm soft key to unlock the keypad. The icon disappears from the LCD screen. You can long press

keypad again.

Note

You can also unlock the keypad by administrator password. When you enter the administrator password to unlock the keypad, the phone will turn to the Reset Phone PIN screen.

or wait for a period of time (if configured) to lock the

To deactivate the keypad lock via phone user interface:

1. Press Menu->Settings->Advanced Settings (password: admin) ->Keypad Lock.

2. Press or , or the Switch soft key to select Disable from Keypad Lock field.

Press the Save soft key to accept the change.

Keypad lock is configurable via web user interface at the path Features->Phone Lock.

You can press the Volume key to adjust the ringer volume when the phone is idle. You can also press the Volume key to adjust the receiver volume of currently engaged audio

devices (handset, speakerphone or headset) when the phone is in use.

Customizing Your Phone

To adjust the volume when the phone is idle:

Note

1. Press

If the ringer volume is adjusted to minimum, the

to adjust the ringer volume.

icon will appear on the LCD screen.

To adjust the volume when the phone is during a call:

1. Press

(handset, speakerphone or headset).

to adjust the volume of currently engaged audio device

Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish your phone from your neighbor’s.

To select a ring tone for the phone via phone user interface:

1. Press Menu->Settings->Basic Setting->Ring Tone.

2. Press or to select the desired ring tone.

Press the Save soft key to accept the change or the Back soft key to cancel.

User Guide for the SIP-T19P IP Phone

To select a ring tone for the account via web user interface:

Note

Click on Account->Basic.

Select the desired ring tone from the pull-down list of Ring Type. If Common is selected, this account will use the ring tone selected for the phone.

Refer to the above instruction.

Click Confirm to accept the change.

A ring tone for the account is configurable via web user interface only.

To upload a custom ring tone for your phone via web user interface:

Click on Settings->Preference.

Click Browse to locate a ring tone (file format must be *.wav) file from your local system.

Customizing Your Phone

Note

Click Upload to upload the file.

The ring tone for an incoming call on the phone may be different. For example, when the phone receives an incoming call from a contact stored in the local directory, it will play the ring tone assigned to the contact in the contact directory (refer to Adding Contacts). If no ring tone is assigned to the contact, the phone will play the ring tone assigned to the associated group (refer to Adding Groups). Otherwise, the phone will play the ring tone assigned to the account. If no ring tone is assigned to the account, the phone will play the ring tone assigned for the phone.

All custom ring tone files must be within 100KB. Uploading custom ring tones for your phone is configurable via web user interface only.

This section provides the operating instructions for managing contacts. Topics include:

directory

via phone user interface:

1. Press the Dir soft key when the phone is idle.

The LCD screen displays the list(s) in the

directory

If there is only one list in the

directory

, press the Dir soft key to enter this list directly.

The built-in phone directory can store contact names and numbers. You can store up to 1000 contacts and 6 groups (including the default All Contacts, Company, Family and

Friend) in your phone's local directory; add new contacts and groups; edit, delete or search for a contact; or simply dial a contact number from the local directory.

Customizing Your Phone

To add a group to the local directory:

Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory in the

by default.

directory

If Local Directory is removed from the to enter the local directory.

Press the AddGrp soft key.

directory

, press Menu->

Dir

->Local Directory

Enter the desired group name in the Name field.

4. Press or to select the desired group ring tone from the Ring Tones field.

If Auto is selected, this group will use the ring tone assigned to the account. For

refer to

more information on ringtone for an account,

5. Press the Add soft key to accept the change or the Back soft key to cancel.

Ring Tones

on page 27.

To edit a group in the local directory:

Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory in the

directory

by default.

If Local Directory is removed from the to enter the local directory.

Select the desired group.

directory

, press Menu->

Dir

->Local Directory

User Guide for the SIP-T19P IP Phone

Press the Option soft key, and then select Detail from the prompt list.

Press

5. Press the Save soft key to accept change or the Back soft key to cancel.

to scroll through the group information and then edit.

To delete a group from the local directory:

Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory in the

directory

by default.

If Local Directory is removed from the to enter the local directory.

Select the desired group.

directory

, press Menu->Dir->Local Directory

Press the Option soft key, and then select Delete from the prompt list. The LCD screen prompts “Delete Selected Group?”.

Press the Ok soft key to confirm the deletion or the Cancel soft key to cancel.

4. You can also delete all groups by pressing the Option soft key and then select Del All.

For more information, refer to the above steps.

Customizing Your Phone

You can add contacts to the local directory in the following ways:

Manually From call history

From remote phone book

Adding Contacts Manually

To add a contact to the local directory manually:

Press the Dir soft key.

The IP phone enters the local directory directly as there is only Local Directory in the

by default.

directory

If Local Directory is removed from the

to enter the local directory.

Select the desired group and then press the Enter soft key.

Press the Add soft key.

directory

, press Menu->Dir->Local Directory

Enter the name and the office, mobile or other numbers in the corresponding fields.

Note

Press

Ring Tones field.

If Auto is selected, this contact will use the ring tone assigned to the group.

6. Press the Add soft key to accept the change or the Back soft key to cancel.

, or the Switch soft key to select the desired ring tone from the

If the contact has existed in the directory, the LCD screen will prompt “Contact Name existed!”.

User Guide for the SIP-T19P IP Phone

Adding Contacts from Call History

To add a contact to the local directory from the call history:

1. Press the History soft key.

2. Press or to select the desired entry.

Press the Option soft key, and then select Add to Contacts from the prompt list.

Enter the contact name.

Press the Save soft key to accept the change. The entry is successfully saved to the local directory.

Adding Contacts from Remote Phone Book

To add a contact to the local directory from remote phone book:

1. Press Menu->Dir->Remote Phone Book.

If Remote Phone Book is added to the enter remote phone book.

2. Press or to select the desired contact.

Press the Option soft key, and then select Add to Contacts from the prompt list.

Press the Save soft key to save the contact in the local directory. If the contact has already existed in the local directory, the LCD screen will prompt

“Overwrite the original contact?”. Press the Ok soft key to overwrite the original contact in local directory or the Cancel soft key to cancel.

directory

, press Dir->Remote Phone Book to

For more information on remote phone book operating, refer to Remote Phone Book on page 41.

Customizing Your Phone

To edit a contact in the local directory:

Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory in the

by default.

directory

If Local Directory is removed from the to enter the local directory.

Select the desired group and then press the Enter soft key.

directory

, press Menu->Dir->Local Directory

3. Press or to select the desired contact.

4. Press the Option soft key, and then select Detail from the prompt list.

5. Press or to scroll through the contact information and then edit.

Press the Save soft key to accept change or the Back soft key to cancel.

To delete a contact from the local directory:

1. Press the Dir soft key.

The IP phone enters the local directory directly as there is only Local Directory in the

directory

by default.

If Local Directory is removed from the to enter the local directory.

directory

, press Menu->Dir->Local Directory

User Guide for the SIP-T19P IP Phone

Select the desired group and then press the Enter soft key.

3. Press or to select the desired contact.

Press the Option soft key, and then select Delete from the prompt list.

The LCD screen prompts “Delete Selected Item?”.

Press the Ok soft key to confirm the deletion or the Cancel soft key to cancel.

To place a call to a contact from the local directory:

Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory in the

directory

by default.

If Local Directory is removed from the to enter the local directory.

Select the desired group and then press the Enter soft key.

directory

, press Menu->Dir->Local Directory

3. Press or to select the desired contact.

4. Do one of the following:

If only one number of the contact is stored in the local directory, press the DIAL soft key to dial out the number.

If multiple numbers of the contact are stored in the local directory, press the DIAL soft key to display a list of numbers.

Press or to select the desired number. Press the DIAL soft key to dial out the number.

Customizing Your Phone

To search for a contact in the local directory:

1. Press the Dir soft key.

The IP phone enters the local directory directly as there is only Local Directory in the

by default.

directory

If Local Directory is removed from the to enter the local directory.

directory

, press Menu->Dir->Local Directory

2. Press or to scroll to the All Contacts field.

Press the Search soft key.

Enter a few continuous characters of the contact name or number using the keypad.

The contacts whose name or number matches the characters entered will appear on the LCD screen. You can dial from the result list.

You can search for a contact in your desired lists when the phone is in the dialing screen. The lists may contain Local Directory, History and Remote Phone Book.

To configure search source list in dialing via web user interface:

Click on Directory->Setting.

In the Search Source List In Dialing block, select the desired list from the Disabled column and then click .

The selected list appears in the Enabled column.

3. Repeat step 2 to add more lists to the Enabled column.

To remove a list from the Enabled column, select the desired list and then click To adjust the dis play order of search results, select the desired list and the n click

User Guide for the SIP-T19P IP Phone

The LCD screen displays the search results in the adjusted order.

Note

Click Confirm to accept the change.

Search source list in dialing is configurable via web user interface only.

To search for a contact in the enabled search source lists:

Pick up the handset or press the speakerphone.

Enter a few continuous characters of the contact name or number using the keypad. The contacts in the enabled search source lists whose name or number matches the

characters entered will appear on the LCD screen. You can press select the desired contact and then place a call to the contact.

or to

Customizing Your Phone

You can manage your phone’s local directory via phone user interface or web user interface. But you can only import or export the contact list via web user interface.

To import an XML file of contact list via web user interface:

Click on Directory->Local Directory.

Click Browse to locate a contact list file (file format must be *.xml) from your local system.

Click Import XML to import the contact list. The web user interface prompts “The original contact will be covered, Continue?”.

Click OK to complete importing the contact list.

To import a CSV file of contact list via web user interface:

Click on Directory->Local Directory.

Click Browse to locate a contact list file (file format must be *.csv) from your local system.

(Optional.) Check the Show Title checkbox.

It will prevent importing the title of the contact information which is located in the first line of the CSV file.

Click Import CSV to import the contact list.

(Optional.) Mark the On radio box in the Delete Old Contacts field. It will delete all existing contacts while importing the contact list.

User Guide for the SIP-T19P IP Phone

(Optional.) Select the contact information you want to import into the local directory from the pull down list of Index.

Click Import to complete importing the contact list.

To export contact list via web user interface:

Click on Directory->Local Directory.

Click Export XML (or Export CSV).

Note

Click Save to save the contact list to your local system.

Importing/exporting contact lists are configurable via web user interface only.

The built-in phone directory can store names and numbers for a blacklist. You can store up to 30 contacts in your phone’s blacklist; add, edit, delete or search for a contact in

the blacklist; even dial a contact number from the blacklist, but any incoming call from the blacklist will be rejected automatically.

To add a contact to the blacklist manually:

Press Menu->Dir->Blacklist.

Press the Add soft key.

Customizing Your Phone

Enter the name and the office, mobile or other numbers in the corresponding fields.

Press the Add soft key to accept the change or the Back soft key to cancel.

To add a contact to the blacklist from local directory:

1. Press the Dir soft key.

The IP phone enters the local directory directly as there is only Local Directory in the directory by default.

If Local Directory is removed from the directory, press Menu->Dir->Local Directory to enter the local directory.

2. Press or to select the desired contact.

Press the Option soft key and then select Add To Blacklist from the prompt list. The LCD screen prompts "Move selected to blacklist?".

Press the Ok soft key to confirm the setting.

For more operating instructions on editing, deleting, placing calls to and/or searching for contacts in the blacklist, refer to the operating instructions of Local Directory on page

30.

You can access your corporate directory through your phone. You can add local contacts, search for a contact, or simply dial a contact number from the corporate

directory.

User Guide for the SIP-T19P IP Phone

You can configure your new phone to access up to 5 corporate directories. The phone supports up to 2000 corporate directory entries. For the access URL of the corporate

directory, contact your system administrator.

To configure an access URL for remote phone book via web user interface:

Click on Directory->Remote Phone Book.

Enter the access URL in the Remote URL field.

Note

Enter the name in the Display Name field.

Click Confirm to accept the change.

An access URL for remote phone book is configurable via web user interface only.

To access your corporate directory via phone user interface:

1. Press Menu->Dir->Remote Phone Book.

If Remote Phone Book is added to the enter remote phone book.

Press key.

to select the desired remote group, and then press the Enter soft

directory

, press Dir->Remote Phone Book to

The phone connects to load the corporate directory, and then the corporate contact list appears on the LCD screen.

3. Press the Back soft key to back to the previous interface.

To search for a contact in the corporate directory:

Customizing Your Phone

Press Menu->Dir->Remote Phone Book. If Remote Phone Book is added to the

enter remote phone book.

directory

, press Dir->Remote Phone Book to

Select the desired remote group, and then press the Enter soft key to load the

corporate directory. Press the Search soft key.

Enter a few continuous characters of the contact name or number using the keypad.

The contacts whose name or number matches the characters entered will appear on the LCD screen. You can dial from the result list.

To place a call from the corporate directory:

1. Press Menu->Dir->Remote Phone Book.

If Remote Phone Book is added to the enter remote phone book.

2. Press or to select the desired remote group, and then press the Enter soft

key to load the corporate directory.

Select the desired contact in the corporate directory.

Press the DIAL soft key.

, press Dir->Remote Phone Book to

directory

In addition, you can enable the phone to present the caller identity stored in the corporate directory when receiving a call.

To enable the presentation of caller identity stored in remote phone book via web user interface:

Click on Directory->Remote Phone Book.

Select Enabled from the pull-down list of Search Remote Phonebook Name.

User Guide for the SIP-T19P IP Phone

Enter the refresh period of corporate directory in the Search Flash Time (Seconds) field.

The default value is 21600 seconds.

Click Confirm to accept the change.

The SIP-T19P IP phone maintains call history lists of Placed Calls, Received Calls, Missed Calls and Forwarded Calls. Call history lists support 100 entries in all. You can view the

call history, place a call, add a contact or delete an entry from the call history list. You should enable history record in advance.

To enable history record via phone user interface:

1. Press Menu->Features->History Setting.

2. Press or , or the Switch soft key to select Enable from the History Record

field.

Press the Save soft key to accept the change or the Back soft key to cancel.

To view the call history:

1. Press the History soft key.

The LCD screen displays All Calls list.

2. Press or to switch between All Calls, Placed Calls, Received Calls, Missed

Calls and Forwarded.

3. Press or to select the desired entry.

4. Press the Option soft key, and then select Detail from the prompt list.

Customizing Your Phone

The detailed information of the entry appears on the LCD screen.

To place a call from the call history list:

1. Press the History soft key.

2. Press or to switch between All Calls, Placed Calls, Received Calls, Missed

Calls and Forwarded.

3. Press or to scroll to the desired entry.

4. Press the Send soft key.

To add a contact to the local directory or blacklist from the call history list:

1. Press the History soft key.

2. Press or to switch between All Calls, Placed Calls, Received Calls, Missed

Calls and Forwarded.

3. Press or to scroll to the desired entry.

Press the Option soft key, and then select Add to Contacts (or Add To Blacklist) from the prompt list.

Enter the desired values in the corresponding fields, and then press the Save soft

key.

For more information, refer to Contact Management on page 29.

To delete an entry from the call history list:

1. Press the History soft key.

2. Press or to switch between All Calls, Placed Calls, Received Calls, Missed

Calls and Forwarded.

3. Press or to scroll to the desired entry.

4. Press the Delete soft key.

To delete all entries from the call history list:

1. Press the History soft key.

2. Press or to switch between All Calls, Placed Calls, Received Calls, Missed

Calls and Forwarded.

Press the Option soft key, and then select Del All from the prompt list.

Press the Ok soft key.

User Guide for the SIP-T19P IP Phone

The LCD screen prompts "Delete all records?".

Press the Ok soft key to confirm the deletion or the Cancel soft key to cancel.

You can upload your custom logo which will be shown on the idle screen.

To upload a custom logo via web user interface:

Click on Features->General Information.

Select Custom Logo from the pull-down list of Use Logo.

Click Browse to locate the logo file from your local system.

Click Upload to upload the file.

Customizing Your Phone

Note

Click Confirm to accept the change.

The logo file format must be *.dob, contact your system administrator for more information.

Logo customization is configurable via web user interface only.

Physically connect your headset and activate the headset mode for use. For more information on physically connecting a headset, refer to Phone Installation on page 11.

To activate the headset mode:

1. Press

on the phone. The headset icon on the idle screen indicates that the headset mode is activated. Press the Answer soft key to answer a call. The call will connect to your headset

automatically. Enter the desired number and press the Send soft key, then the phone will place a call using the headset automatically. For more information on using the headset to place a call, refer to Placing Calls on page 61.

To deactivate the headset mode:

1. Press The headset icon disappears from the idle screen indicates the headset mode is

deactivated.

again on the phone.

You can use headset in priority when enabling headset prior. This feature is especially useful for permanent or full-time headset users.

To enable headset prior via web user interface:

1. Click on Features->General Information.

User Guide for the SIP-T19P IP Phone

Select Enabled from the pull-down list of Headset Prior.

Click Confirm to accept the change.

To use headset prior feature, you should activate the headset mode in advance:

1. Physically connect the headset.

2. Press to activate the headset mode.

Note

If headset prior is enabled, the headset mode will not be deactivated until you press the Headset key again.

Headset prior is configurable via web user interface only.

You can customize the soft keys, navigation keys and function keys on the keypad. The SIP-T19P IP phone supports 11 programmable keys.

To customize the programmable keys via web user interface:

1. Click on DSSKey->Programmable Key.

Customizing Your Phone

Customize specific features for these keys.

(Optional.) Enter a string that will appear on the LCD screen in the Label field. Label is configurable only when customizing four soft keys.

Click Confirm to accept the change.

You can click Reset to default to reset custom settings to defaults.

Note

Programmable keys are configurable via web user interface only.

Common used detail:

Speed Dial Directed Pickup

Group Pickup

Prefix

Local Directory

Local Group

XML Directory

XML Group

XML Brower

SMS

New SMS

Zero Touch

Keypad Lock

programmable

key features are explained in the following subchapters in

For more information, contact your system administrator.

User Guide for the SIP-T19P IP Phone

Speed Dial

You can use this key feature to speed up dialing numbers often used or hard to remember.

Dependencies: Type (Speed Dial)

Value (the number you want to dial out)

Usage: Press the

programmable

key to dial out the number specified in the Value field.

Directed Pickup

You can use this key feature to answer someone else’s incoming call on the phone. Dependencies: Type (Directed Pickup)

Value (the directed pickup code followed by the specific phone number)

Usage: Press the programmable key on your phone when the specific phone number receives an incoming call. The call is answered on your phone.

Group Pickup

You can use this key feature to answer incoming calls in a group that is associated with their own group.

Dependencies: Type (Group Pickup)

Value (the group pickup feature code)

Usage: Press the programmable key on your phone when a phone number in the group receives an incoming call. The call is answered on your phone.

Prefix

You can use this key feature to add a specified prefix number before the dialed number. Dependencies: Type (Prefix)

Value (the prefix number)

Usage: Press the programmable key when the phone is idle, then the phone will enter into the dialing screen and display the prefix number which you specified in the Value

field. You can enter other digits and then dial out.

Local Directory

You can use this key feature to access the local directory quickly. For more information, refer to Local Directory on page 30.

Dependencies: Type (Local Directory)

Usage: Press the programmable key to access the local directory quickly.

Local Group

You can use this key feature to access the group in the local directory quickly. For more information, refer to Local Directory on page 30.

Customizing Your Phone

Dependencies: Type (Local Group)

Line (the group you want to access)

Usage: Press the programmable key to access the group specified in the Line field.

XML Directory

You can use this key feature to access the corporate directory quickly. For more information, refer to Remote Phone Book on page 41.

Dependencies: Type (XML Directory) Usage: Press the programmable key to access the corporate directory quickly.

XML Group

You can use this key feature to access the remote group in the corporate directory quickly. You should configure remote phone book in advance. For more information,

refer to Remote Phone Book on page 41. Dependencies: Type (XML Group)

Line (the remote group you want to access if the remote phone book is configured)

Usage: Press the programmable key to access the remote group specified in the Line field.

XML Browser

You can use this key feature to access the XML browser quickly. The XML browser allows you to create custom services which meet your functional requirements on the server.

You can customize practical applications, such as weather report, stock information, Google search, etc.

Dependencies: Type (XML Browser)

Value (the access URL for xml browser)

Usage: Press the programmable key to access the XML browser specified in the Value field.

SMS

You can use this key feature to quick access short message service. For more information, refer to Short Message Service (SMS) on page 93.

Dependencies: Type (SMS) Usage: Press the programmable key when the phone is idle to access the short

message service. New SMS You can use this key feature to quick access the new short message service. For more

information, refer to Short Message Service (SMS) on page 93. Dependencies: Type (New SMS) Usage: Press the programmable key when the phone is idle to access the New

User Guide for the SIP-T19P IP Phone

Message screen. You can enter the text message and then send it.

Zero Touch

You can use this key feature to configure auto provision and network parameters quickly. Dependencies: Type (Zero Touch)

Usage:

Press the programmable key to access the zero touch screen.

Press the Ok soft key in a few seconds.

Configure the network parameters in the corresponding fields.

Press the Next soft key.

Configure the auto provision parameters in the corresponding fields.

Press the Ok soft key. The phone will reboot to update configurations.

Keypad Lock

You can use this key feature to immediately lock the keypad of your phone instead of long pressing . For more information, refer to Keypad Lock on page 24.

Dependencies: Type (Keypad Lock) Usage: Press the programmable key to immediately lock the keypad of your phone

instead of long pressing .

You can register one account on the SIP-T19P IP phone.

To register an account via phone user interface:

Press Menu->Settings->Advanced Settings (password: admin) ->Account.

Press the Enter soft key.

Select Enable from the Activation field.

Enter the desired values in the Label, Display Name, Register Name, User Name, Password and Sip Server1/2 fields respectively. Contact your system administrator

for more information. Press the Save soft key to accept the change or the Back soft key to cancel.

Customizing Your Phone

To disable an account via phone user interface:

Press Menu->Settings->Advanced Settings (password: admin) ->Account.

Press the Enter soft key.

Select Disable from the Activation field to disable the account.

Press the Save soft key to accept the change or the Back soft key to cancel.

Account registration is configurable via web user interface at the path Account->Register.

Dial plan is a string of characters that governs the way your SIP-T19P IP phone processes the inputs received from your phone keypad. The SIP-T19P IP phone supports the

following dial plan features:

Replace Rule Dial-now

Area Code

Block Out

The basic expression syntax you need to know:

The dot ”.” can be used as a placeholder or multiple placeholders for any

character. Example: “12.” would match “123”, “1234”, “12345”, "12abc", etc.

An “x” can be used as a placeholder for any character. Example:

“12x” would match “121”, “122”, “123”, "12a", etc. The square brackets “[]”can be used as a placeholder for a single character

[]

which matches any of a set of characters. Example: “91[5-7]1234” would match “9151234”, “9161234”, “9171234”.

The parent heses “( ) “can be used to group together patterns, for instance, to

()

logically combine two or more patterns. Example: “91([5-7])1(x)” would match “91511”, “91618”, “91715”, etc. The “$” should be followed by the sequence number of a parenthesis. The

“$” plus the sequence number means the whole character or characters placed in the parenthesis. The number directs to the right parenthesis when

there are more than one. Example: A replace rule configuration: Prefix: "9([5-7]) (.)", Replace: "5$2". When you enter "96123" to dial out on your phone, the num ber will be replaced as "5123" and then dialed out. “$2” means the characters in the second parenthesis, that is, “123”.

User Guide for the SIP-T19P IP Phone

You can configure one or more replace rules (up to 100) to remove the specified string and replace it with another string. You can configure a pattern with wildcards (refer to

the expression syntax in the table above), so that any string that matches the pattern will be replaced. This feature is convenient for you to dial out a long number. For example, a replace rule is configured as “Prefix: 1” and “Replace: 1234567”. When trying to dial out the number “1234567”, you just need to enter “1” on the phone and then press the Send soft key.

To add a replace rule via web user interface:

Click on Settings->Dial Plan->Replace Rule.

Enter the string (e.g., 1) in the Prefix field.

Enter the string (e.g., 1234) in the Replace field.

Click Add to add the replace rule. When you enter the number “1” using the keypad and then press the Send soft key,

the phone will dial out “1234” instead.

To edit a replace rule via web user interface:

Click on Settings->Dial Plan->Replace Rule.

Select the desired replace rule by checking the check box.

Edit the values in the Prefix and Replace fields.

Click Edit to accept the change.

To delete one or more replace rules via web user interface:

Click on Settings->Dial Plan->Replace Rule.

Select one or more replace rules by checking the check box(es).

Customizing Your Phone

Note

Click Del to delete the replace rule(s).

Replace rule is configurable via web user interface only.

You can configure one or more dial-now rules (up to 100) on your phone. When the dialed out number matches the dial-now string, the number will be dialed out

automatically. For example, a dial-now rule is configured as “2xx”, then any entered three-digit string beginning with 2 will be dialed out automatically on the phone.

To add a dial-now rule via web user interface:

Click on Settings->Dial Plan->Dial-now.

Enter the desired value (e.g., 1234) in the Rule field.

Click Add to add the dial-now rule.

Note

When you enter the number “1234” using the keypad, the phone will dial out “1234” automatically without pressing any key.

Dial-now rule is configurable via web user interface only.

Delay Time for Dial-now Rule

You can configure the delay time for dial-now rules. That is, you can configure your phone to dial out the phone number automatically, which matches a dial-now rule, after

the specified delay time.

User Guide for the SIP-T19P IP Phone

To configure the delay time for dial-now rule via web user interface:

Note

Click on Features->General Information.

Enter the time within 1-14 (in seconds) in the Time-Out for Dial-Now Rule field.

Click Confirm to accept the change.

Delay time for dial-now rule is configurable via web user interface only.

Area codes are also known as Numbering Plan Areas (NPAs). They usually indicate geographical areas in a country. This feature is necessary only when dialing the number

outside the code area. For example, area code is configured as “Code: 0592, Min Length: 4, Max Length: 11”, then when you dial out the number “56789”, which has the digits between 4 to 11, the phone will add the area code and dial out the number “059256789”. You can only configure one area code rule on your phone.

To configure the area code via web user interface:

1. Click on Settings->Dial Plan->Area Code.

Customizing Your Phone

Note

Enter the desired values in the Code, Min Length (1-15) and Max Length (1-15) fields.

Click Confirm to accept the change.

Area code is configurable via web user interface only.

You can block some specific numbers from being dialed on your phone. When you dial a block out number on your phone, the dialing will fail and the LCD screen will prompt

“Forbidden Number”. You can add 10 block out rules at most on your phone.

To add a block out number via web user interface:

Click on Settings->Dial Plan->Block Out.

Enter the desired value in the BlockOut Number field.

User Guide for the SIP-T19P IP Phone

Note

Click Confirm to add the block out number.

Block out number is configurable via web user interface only.

Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local

emergency services for assistance when necessary. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have different emergency numbers for different emergency services.

You can specify the emergency telephone number on the IP phone for contacting the emergency services in an emergency situation.

Note

Contact your local phone service provider for available emergency numbers in your area.

To specify emergency numbers via web user interface:

Click on Features->Phone Lock.

Enter the emergency number in the Emergency field.

Note

For multiple numbers, enter a comma between every two emergency numbers. The default emergency numbers are 110, 911 and 120.

Click Confirm to accept the change.

Emergency number is configurable via web user interface only.

Customizing Your Phone

You can enable live dialpad on the SIP-T19P IP phone, which enables the IP phone to automatically dial out the phone number without pressing the send key. You can also

configure a delay, where the phone will dial out the phone number automatically after the specified period of time.

To enable live dialpad via web user interface:

Note

Click on Settings->Preference.

Select Enabled from the pull-down list of Live Dialpad.

Enter the desired delay time in the Inter Digit Time (1~14s) field.

The default delay time is 4s.

Click Confirm to accept the change.

Live dialpad is configurable via web user interface only.

You can dial a hotline number immediately upon lifting the handset or pressing the Speakerphone key. You can also configure a delay, where the phone will dial out the

hotline number automatically after the specified period of time.

To configure the hotline number via phone user interface:

1. Press Menu->Features->Hotline.

User Guide for the SIP-T19P IP Phone

Enter the desired number in the Number field.

Enter the delay time (in seconds) in the Hotline Time-out field. The valid values range from 0 to 10.

Press the Save soft key to accept the change or the Back soft key to cancel.

Hotline is configurable via web user interface at the path Features->General Information.

Basic Call Features

The SIP-T19P IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to

someone else, or conduct a conference call. This chapter provides basic operating instructions for the SIP-T19P IP phone. Topics

include:

Placing Calls

Answering Calls

Ending Calls

Redialing Numbers

Recent Call In Dialing

Auto Answer

Auto Redial

Call Completion

Call Return

Call Mute

Call Hold/Resume

Do Not Disturb (DND)

Call Forward

Call Transfer

Call Waiting

Conference

Call Pickup

Anonymous Call

Anonymous Call Rejection

If you require additional information or assistance with your new phone, contact your system administrator.

You can place a call in three ways using your SIP-T19P IP phone:

Using the handset

Using the speakerphone

User Guide for the SIP-T19P IP Phone

Using the headset

You can also dial the number first, and then choose the way you want to speak to the other party.

You can also search and dial a contact from call history, local directory or remote phone book. For more information, refer to Contact Management on page 29 and Call History

Management on page 44.

During a call, you can alternate between Speakerphone, Headset and Handset modes by pressing the Speakerphone key, the Headset key, or picking up the handset.

The call duration of active call is visible on the LCD screen. In the figure below, the call to Kame has lasted 26 seconds.

To place a call using the handset:

Pick up the handset.

Enter the desired number using the keypad.

3. Press , , or the Send soft key.

The # key is configured as a send key by default. You can also set the * key as the send key, or set neither. For more information, refer to Key as Send on page 23.

Note

You can also dial using the SIP URI or IP address. To obtain the IP address of the phone,

√ key. The maximum SIP URI or IP address length is 32 characters. For example,

press the SIP URI: 2210@sip.com, IP: 192.168.1.15.

Your phone may not support direct IP dialing. Contact your system administrator for more information.

To place a call using the hands-free speakerphone mode:

Do one of the following:

With the handset on-hook, press

Enter the desired number using the keypad. Press , , or the Send soft key.

With the handset on-hook, enter the desired number using the keypad.

to obtain a dial tone.

Press , , , or the Send soft key.

Basic Call Features

To place a call using the headset:

With the optional headset connected, press

Enter the desired number using the keypad.

3. Press , , or the Send soft key.

to activate the headset mode.

Note

To permanently enable your headset, refer to Headset Prior on page 47.

To place multiple calls:

You can have more than one call on your SIP-T19P IP phone. To place a new call during an active call:

Press the Hold soft key to place the original call on hold.

Press the NewCall soft key.

Enter the desired number using the keypad.

4. Press , , or the Send soft key.

You can press key to retrieve the desired call.

to switch between the calls, and then press the Resume soft

Note

When you are not in another call, you can answer a call in three ways:

Using the handset Using the speakerphone

Using the headset

You can ignore incoming calls by pressing the Reject soft key or the Silence soft key. You can also activate Do Not Disturb mode to ignore all incoming calls without ring on your

phone. For more information, refer to Do Not Disturb (DND) on page 71. You can forward incoming calls to someone else by pressing the Fwd soft key. For more

information, refer to Call Forward on page 72.

Answering When Not in Another Call

Call duration and destination will always appear on the LCD screen for the active call.

To answer a call using the handset:

1. Pick up the handset.

User Guide for the SIP-T19P IP Phone

To answer a call using the hands-free speakerphone mode:

Do one of the following:

Press

With the handset on-hook and headset mode deactivated, press the Answer soft key.

To answer a call using the headset:

Do one of the following:

Press

With the headset mode activated, press the Answer soft key.

Answering When in Another Call

If you have an active call, and an incoming call arrives on the phone, do one of the following:

Press the Answer soft key. The incoming call is answered and the original call is placed on hold.

Note

Press Press

The incoming call is answered and the original call is placed on hold.

The phone will not receive a new incoming call when there are two calls on the phone.

to access the new call. or the Answer soft key.

To end a call:

Do one of the following:

Note

If you are using the handset, press the Cancel soft key or hang up the handset.

If you are using the headset, press the Cancel soft key.

If you are using the speakerphone, press

or the Cancel soft key.

To end a call placed on hold, you can press the Cancel soft key to end the call directly, or press the Resume soft key to resume the call before ending it.

Basic Call Features

To redial the last dialed number from your phone:

1. Press A call to your last dialed number is attempted.

twice.

To redial a previously dialed number from your phone:

1. Press

2. Press or to select the desired entry, and then press or the Send soft key.

when the phone is idle.

You can view the placed calls list when the phone is in the pre-dialing screen. To do this, you should enable recent call in dialing in advance.

Note

To enable recent call in dialing via web user interface:

Click on Directory->Setting.

Select Enabled from the pull-down list of Recent Call In Dialing.

Click Confirm to accept the change.

Recent call in dialing is configurable via web user interface only.

User Guide for the SIP-T19P IP Phone

To view placed calls list when the phone is in the pre-dialing screen:

1. Pick up the handset or press the speakerphone.

The LCD screen displays the placed calls list. You can press the desired entry and then place a call to the contact.

or to select

You can use auto answer to automatically answer an inc oming call.

To configure auto answer via phone user interface:

Press Menu->Settings->Advanced Settings (password: admin) ->Account.

Press the Enter soft key.

3. Press or , or the Switch soft key to select Enable from the Auto Answer

field.

Press the Save soft key to accept the change or the Back soft key to cancel. The icon appears on the LCD screen.

Auto answer is configurable via web user interface at the path Account->Basic.

Note

Auto answer is only applicable when there is no other call in progress on the phone.

Basic Call Features

You can enable auto redial to redial the phone number automatically when the called party is busy. You can also configure the times settings for auto redial and the time to

wait between redial attempts.

To configure auto redial via phone user interface:

1. Press Menu->Features->Auto Redial.

2. Press or , or the Switch soft key to select Enable from the Auto Redial field.

Enter the desired time in the Interval field. The default time interval is 10s.

Enter the desired times in the Times field.

The default times are 10. Press the Save soft key to accept the change or the Back soft key to cancel.

Auto redial is configurable via web user interface at the path Features->General Information.

To use auto redial:

When the called party is busy, the following prompt will appear on the LCD screen of the phone:

Press the Ok soft key to activate auto redial. The following prompt will appear on the LCD screen of the phone:

User Guide for the SIP-T19P IP Phone

Wait for a period of time or press the Ok soft key to redial the phone number.

The phone will retry as many times as configured until the called party is idle.

You can use call completion to notify the caller who failed to reach a desired callee when the callee becomes available to receive a call.

To configure call completion via phone user interface:

1. Press Menu->Features->Call Completion.

2. Press or , or the Switch soft key to select Enable from the Call Completion

field.

Press the Save soft key to accept the change or the Back soft key to cancel.

Call completion is configurable via web user interface at the path Features->General Information.

To use call completion:

When the called party is busy, the following prompt will appear on the LCD screen of the phone:

Basic Call Features

Note

Press the Ok soft key, the phone returns to the idle screen and call completion is

activated. When the called party becomes idle, the following prompt appears on the LCD

screen of the phone:

Press the Ok soft key to redial the number. 2 .

Call completion is not available on all servers. For more information, contact your system administrator.

You can press a call return key to place a call back to the last incoming call.

To configure a call return key via web user interface:

Click on DSSKey->Programmable Key.

Select the desired programmable key.

Select Call Return from the pull-down list of Type.

Note

Click Confirm to accept the change.

A call return key is configurable via web user interface only.

User Guide for the SIP-T19P IP Phone

You can mute the microphone of the active audio device during an active call, and then the other party cannot hear you.

To mute a call:

1. Press

The LCD screen indicates that the call is on mute.

during an active call.

To un-mute a call:

1. Press

again to un-mute the call.

You can place an active call on hold. Only one active call can be in progress at any time. Other calls can be made and received while placing the original call on hold. When you

place a call on hold, your IP PBX may play music on hold to the other party while waiting.

To place a call on hold:

1. Press the Hold soft key during a call.

The LCD screen indicates that the call is on hold.

Note

The phone will beep softly every 30 seconds to remind you that you still have a call on hold.

To resume a held call:

1. Press the Resume soft key.

Basic Call Features

Multiple Calls on Hold:

If multiple calls are placed on hold:

1. Press or to switch between the calls, and then press the Resume soft key to

retrieve the desired call.

If more than one call is placed on hold, a numbered prompt appears on the LCD screen, for example “1/2”, indicating that this is the first call out of two calls.

You can use DND to reject incoming calls automatically on the phone. Callers will receive a busy message. You can receive incoming calls from authorized numbers when

DND is enabled.

To activate DND via phone user interface:

1. Press the DND soft key when the phone is idle.

The icon on the idle screen indicates that DND is enabled. Incoming calls will be rejected automatically and "n New Missed Call(s)" ("n"

indicates the number of the missed calls) will appear on the LCD screen.

Note

The prompt message displays only if Missed Call Log for the line is enabled. Missed Call Log is configurable via web user interface at the path Account->Basic.

Do Not Disturb is local to the phone, and may be overridden by the server settings. For more information, contact your system administrator.

To configure the DND authorized numbers via web user interface:

Click on Features->Forward & DND.

Select Enabled from the pull-down list of DND Emergency.

User Guide for the SIP-T19P IP Phone

Note

Enter the numbers in the DND Authorized Numbers field. For multiple numbers, enter a comma between every two numbers.

Click Confirm to accept the change. When DND is enabled on the phone, the phone can still receive incoming calls from

the numbers specified in the DND Authorized Numbers field.

DND authorized number is configurable via web user interface only.

You can configure your phone to forward incoming calls to another party by the static forwarding. You can also forward calls while your phone is ringing, refer to the dynamic

forwarding.

Static Forwarding

Three types of static forwarding:

Always Forward: Incoming calls are immediately forwarded. Busy Forward: Incoming calls are immediately forwarded if the phone is busy.

No Answer Forward: Incoming calls are forwarded if not answered after a period

of time.

Basic Call Features

To enable call forward via phone user interface:

1. Press Menu->Features->Call Forward.

2. Press or to select the desired forwarding type, and then press the Enter

soft key.

3. Depending on your selection:

a.) If you select Always Forward:

Press or , or the Switch soft key to select Enable from the Always

field.

Enter the destination number you want to forward all incoming calls to in the Forward to field.

(Optional.) Enter the always forward on code or off code respectively in the

3) On Code or Off Code field.

b.) If you select Busy Forward:

Press or , or the Switch soft key to select Enable from the Busy

field.

Enter the destination number you want to forward all incoming calls to when the phone is busy in the Forward to field.

(Optional.) Enter the busy forward on code or off code respectively in the

3) On Code or Off Code field.

User Guide for the SIP-T19P IP Phone

c.)

If you select No Answer Forward:

Press or , or the Switch soft key to select Enable from the No

Answer field.

Enter the destination number you want to forward all unanswered incoming calls to in the Forward to field.

Press or , or the Switch soft key to select the ring time to wait

before forwarding from the After Ring Time field. The default ring time is 12 seconds.

(Optional.) Enter the no answer forward on code or off code respectively in the On Code or Off Code field.

4. Press the Save soft key to accept the change or the Back soft key to cancel. The icon on the idle screen indicates call forward is enabled.

Call forward is configurable via web user interface at the path Features->Forward & DND.

Note

You can also enter the SIP URL or IP address in the Forward to field. For more information on using the SIP URL or IP address, refer to Placing Calls on page 61.

Call forward is local to the phone, and may be overridden by the server settings. Call forward on code or off code may be different between servers. For more information,

contact your system administrator.

To disable call forward in phone mode:

Do one of the following:

Press

Press Menu->Features->Call Forward.

when the phone is idle.

Press key.

Press forward.

Press the Save soft key to accept the change.

to select the desired forwarding type, then press the Enter soft

, or the Switch soft key to select Disable to disable the call

Basic Call Features

Dynamic Forwarding

To forward an incoming call to another party:

When the phone is ringing, press the Fwd soft key.

Enter the number you want to forward the incoming call to.

Press The incoming call is forwarded. The LCD screen prompts a call forward message.

, or the Send soft key.

You can transfer a call to another party in one of the three ways:

Blind Transfer: Transfer a call directly to another party without consulting.

Semi-Attended Transfer: Transfer a call when the target phone is ringing.

Attended Transfer: Transfer a call with prior consulting.

To perform a blind transfer:

1. Press

or the Tran soft key during a call.

2. Enter the number you want to transfer the call to.

3. Press or the Tran soft key to complete call transfer. Then the call is connected to the number to which you are transferring.

To perform a semi-attended transfer:

1. Press

2. Do one of the following:

Enter the number you want to transfer the call to.

Press the Dir soft key, and then select Local Directory. Select the desired group, and search for the contact (Directory should be configured in advance. Refer to

or the Tran soft key during a call.

User Guide for the SIP-T19P IP Phone

Directory on page 29 for more information.).

3. Press or to dial out.

4. Press or the Tran soft key to complete call transfer when receiving the

Press the Dir soft key, and then select History. Select the desired list and use or to select the entry (Directory should be configured in advance. Refer to

Directory on page 29 for more information.).

Press the Dir soft key, and then select Remote Phone Book. Select the desired group and search for the contact (Directory and remote phone book should be

configured in advance. Refer to Directory on page 29 and Remote Phone Book on page 41 for more information.).

ringback.

To perform an attended transfer:

1. Press

or the Tran soft key during a call.

2. Do one of the following:

3. Press or to dial out.

4. After the party answers the call, press or the Tran soft key to complete call

Enter the number you want to transfer the call to.

Press the Dir soft key, and then select Local Directory. Select the desired group, and search for the contact (Directory should be configured in advance. Refer to

Directory on page 29 for more information.).

Press the Dir soft key, and then select History. Select the desired list and use or to select the entry (Directory should be configured in advance. Refer to

Directory on page 29 for more information.).

Press the Dir soft key, and then select Remote Phone Book. Select the desired group and search for the contact (Directory and remote phone book should be

configured in advance. Refer to Directory on page 29 and Remote Phone Book on page 41 for more information.).

transfer.

If you are using a handset, call transfer can be completed by hanging up the handset. You can cancel call transfer before the call is connected by pressing the Cancel soft key.

You can enable or disable call waiting on the phone. If call waiting is enabled, you can receive another call when there is an active call on the phone. Otherwise, another

incoming call is automatically rejected by the phone with a busy message when there is an active call on the phone. You can also enable or disable the phone to play a warning tone when receiving another call.

Basic Call Features

To configure call waiting via phone user interface:

1. Press Menu->Features->Call Waiting.

Press field.

3. Press or , or the Switch soft key to select Enable from the Play Tone field.

(Optional.)Enter the call waiting on code or off code respectively in the CW On Code or CW Off Code field.

Press the Save soft key to accept the change or the Back soft key to cancel.

, or the Switch soft key to select Enable from the Call Waiting

Call waiting is configurable via web user interface at the path Features->General Information.

You can create a conference with other parties using the phone’s local conference. You can create a conference between an active call and a call on hold by pressing the

Conference soft key.

Note

Network conference is not available on all servers. For more information, contact your system administrator.

The SIP-T19P IP phone supports up to 3 parties (including yourself) in a conference call. This is the default method of conference called Local Conference.

User Guide for the SIP-T19P IP Phone

To set up a local conference call:

Place a call to the first party.

When the first party answers the call, press the NewCall soft key to place a new call.

The active call is placed on hold.

3. Enter the number of the second party and press , , or the Send soft key.

When the second party answers the call, you can consult with him or her before adding to the conference.

Press the Conference soft key again to join all parties in the conference.

You can press the Hold soft key to place the conference on hold. You can press the Split soft key to split the conference call into two individual calls. To drop the conference call,

press the Cancel soft key.

You can use network conference on the SIP-T19P IP phone to conduct a conference with multiple participants.

This feature allows you to perform the following:

Join two calls together into a conference call. Invite another party into an active conference call.

To use this feature, contact your system administrator for the network conference URI in advance.

To configure network conference via web user interface:

Click on Account->Advanced.

Select Network Conference from the pull-down list of Conference Type.

Basic Call Features

Enter the conference URI (e.g., conference@example.com) in the Conference URI field.

Click Confirm to accept the change.

To set up a network conference call:

Place a call to the first party.

Press the NewCall soft key to place a new call. The active call is placed on hold.

3. Enter the number of the second party and press , , or the Send soft key. When the second party answers the call, press the Conference soft key to add the

4. second party to the conference.

Press the NewCall soft key to place a new call.

5. The conference is placed on hold.

6. Enter the number of the new party and then press , , or the Send soft key. When the new party answers the call, press the Conference soft key to add the new

7. party to the conference.

Repeat steps 5 to 7 until you have added all intended parties.

The procedures to set up a network conference call for specific servers may be different from introduced above. Contact your system administrator for more information.

User Guide for the SIP-T19P IP Phone

You can use call pickup to answer someone else’s incoming call on the phone. The SIP-T19P IP phone supports directed call pickup and group call pickup. Directed call

pickup is used for picking up a call that is ringing at a specific phone number. Group call pickup is used for picking up a call that is ringing at any phone number in the group. The pickup group should be predefined, contact your system administrator for more information.

You can pick up an incoming call by using the DPickup/GPickup soft key. To use call pickup, you need to configure the call pickup code beforehand on a global or per-line basis via web user interface.

Note

If there are many incoming calls at the same time, pressing the GPickup soft key on the phone will pick up the call that rings first.

Directed Call Pickup

To enable the directed call pickup via web user interface:

Click on Features->Call Pickup.

Select Enabled from the pull-down list of Directed Call Pickup.

Click Confirm to accept the change.

To configure the directed call pickup code on a global basis via web user interface:

1. Click on Features->Call Pickup.

Basic Call Features

Enter the directed call pickup code in the Directed Call Pickup Code field.

Click Confirm to accept the change.

To configure the directed call pickup code on a per-line basis via web user interface:

Click on Account->Advanced.

Enter the directed call pickup code in the Directed Call Pickup Code field.

Click Confirm to accept the change.

To pick up a call directly:

1. Pick up the handset.

User Guide for the SIP-T19P IP Phone

The DPickup soft key appears on the LCD screen.

Press the DPickup soft key on your phone when a phone receives an incoming call.

Enter the phone number which receives an incoming call.

Press the DPickup soft key again. The call is answered on your phone.

You can also configure a programmable key as directed pickup key via web user interface. You can pick up a call by pressing the directed pickup key directly.

Group Call Pickup

To enable the group call pickup via web user interface:

Click on Features->Call Pickup.

Select Enabled from the pull-down list of Group Call Pickup.

Click Confirm to accept the change.

To configure the group call pickup code on a global basis via web user interface:

1. Click on Features->Call Pickup.

Basic Call Features

Enter the group call pickup code in the Group Call Pickup Code field.

Click Confirm to accept the change.

To configure the group call pickup code on a per-line basis via web user interface:

Click on Account->Advanced.

Enter the group call pickup code in the Group Call Pickup Code field.

Click Confirm to accept the change.

To pick up a call in the group:

1. Pick up the handset.

User Guide for the SIP-T19P IP Phone

The GPickup soft key appears on the LCD screen.

Press the GPickup soft key on your phone when a phone in the group receives an incoming call.

The call is answered on your phone.

You can also configure a programmable key as a group pickup key via web user interface. You can pick up a call by pressing the group pickup key directly.

Note

The directed call pickup code and group call pickup code are predefined on the system server. Contact your system administrator for more information.

Note

The call pickup code configured on a per-line basis takes precedence over that configured on a global basis.

You can use anonymous call to block the identity and phone number from showing up to the called party when you call someone. For example, you want to call to consult some

of the services, but don’t want to be harassed.

Anonymous call is not available on all servers. Contact your system administrator for the anonymous call on code and off code.

To configure anonymous call via phone user interface:

1. Press Menu->Features->Anonymous Call.

2. Press or , or the Switch soft key to select Enable from the Anonymous Call field.

(Optional.) Enter the anonymous call on code in the Call On Code field.

(Optional.) Enter the anonymous call off code in the Call Off Code field.

Basic Call Features

Press the Save soft key to accept the change or the Back soft key to cancel.

Anonymous call is configurable via web user interface at the path Account->Basic.

To place an anonymous call:

1. Using the specific line on the phone to place a call to phone B. The LCD screen of phone B prompts an incoming call from anonymity.

You can use anonymous call rejection to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who

deliberately block their identities and numbers from showing up.

To configure anonymous call rejection via phone user interface:

1. Press Menu->Features->Anonymous Call.

Press

(Optional. ) Enter the anonymous call rejection on code in the Reject On Code field.

(Optional.) Enter the anonymous call rejection off code in the Reject Off Code field.

Press the Save soft key to accept the change or the Back soft key to cancel.

or or

to scroll to the Rejection field. , or the Switch soft key to select Enable from the Rejection field.

Anonymous call rejection is configurable via web user interface at the path Account->Basic.

User Guide for the SIP-T19P IP Phone

Advanced Phone Features

This chapter provides operating instructions for the advanced features of the SIP-T19P IP phone. Topics include:

Hot Desking Intercom

Multicast Paging

Music on Hold

Messages

If you require additional information or assistance with your new phone, contact your system administrator.

Hot desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for hot

desking is cost reduction. This feature is regularly used in places where not all the employees are in the office at the same time, or not in the office for very long at all, which means actual personal offices would be often vacant, consuming valuable space and resources.

You can use hot desking on the SIP-T19P IP phone to log out of the existing account and then log into a new account, that is, many users can share the phone resource in different time. To use this feature, you need to configure a hot desking key in advance.

Note

Hot desking is not available on all servers. Contact your system administrator for more information.

To configure a hot desking key via web user interface:

Click on DSSKey->Programmable Key.

Select the desired programmable key.

User Guide for the SIP-T19P IP Phone

Select Hot Desking from the pull-down list of Type.

Click Confirm to accept the change.

Note

hot desking

key is configurable via web user interface only.

To use hot desking:

Press the hot desking key when the phone is idle. The LCD screen prompts “Clear all account config?”.

Press the Ok soft key, registration configurations (e.g., display name, register name, user name and password) of the account will be cleared immediately.

The login wizard will be shown as below:

Enter the desired values in the User Name and Password fields respectively.

3. Contact your system administrator for more information.

Press the Save soft key to login or Cancel soft key to cancel.

Advanced Phone Features

Intercom is a useful feature in an office environment to quickly connect with the operator or the secretary. The SIP-T19P IP phone supports automatically to answer an incoming

intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call. In addition, you can enable the phone to mute the microphone when it automatically answers an incoming intercom call. You can also enable the phone to automatically answer an incoming intercom call while there is already an active call on the phone, the active call is placed on hold.

Intercom features you need to know:

Intercom Feature Description

Accept Intercom

Intercom Mute

Warning Tone

Intercom Barge

Enable or disable the IP phone to automatically answer an incoming intercom call.

Enable or disa ble the microphone on the IP phone for intercom calls.

Enable or disable the IP phone to play a warning tone when it receives an incoming intercom call.

Enable or disable the IP phone to automatically answer an incoming intercom call while there is already an active call on the phone.

To configure intercom features via phone user interface:

1. Press Menu->Features->Intercom.

2. Make the desired changes (Press or to switch between different intercom features).

Press the Save soft key to accept the change or the Back soft key to cancel.

These specific parameters are configurable via web user interface at the path Features->Intercom.

User Guide for the SIP-T19P IP Phone

Accept Intercom

You can enable or disable the phone to automatically answer an incoming intercom call. If Accept Intercom is enabled, the phone automatically answers an incoming intercom

call. If Accept Intercom is disabled, the phone rejects incoming intercom calls and sends a busy message to the caller. Accept Intercom is enabled by default.

Note

Your administrator can set a delay time before the phone automatically answers intercom calls. Contact your system administrator for more information.

Intercom Mute

You can mute or un-mute the microphone on the phone for intercom calls automatically. If Intercom Mute is enabled, the microphone is muted for intercom calls. If Intercom

Mute is disabled, the microphone works for intercom calls. Intercom Mute is disabled by default.

Warning Tone

You can enable or disable the phone to play a warning tone when receiving an intercom call. If Warning Tone is enabled, the phone plays a warning tone before

answering the intercom call. If Warning Tone is disabled, the phone automatically answers the intercom call without warning. Warning Tone is enabled by default.

Intercom Barge

You can enable or disable the phone to automatically answer an incoming intercom call while there is already an active call on the phone. If Intercom Barge is enabled, the

phone automatically answers the intercom call and places the active call on hold. If Intercom Barge is disabled, the phone handles an incoming intercom call like a waiting call. Intercom Barge is disabled by default.

You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) without involving SIP signaling. You can

specify up to 10 multicast addresses that the phone listens to on the network. How the phone handles incoming multicast paging calls depends on Paging Barge and

Paging Priority Active parameters configured via web user interface.

YEALINK T19P Users Guide

Specifications and Main Features

Frequently Asked Questions

User Manual