Yealink EXP20 User Manual

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About This Guide

Thank you for choosing the Yealink EXP20 LCD expansion module. EXP20 is designed to expand

the functional capability of the SIP-T29G, SIP-T27P and SIP-T27G IP phones. It features a

160*320 graphic LCD screen and 20 physical keys with dual-color LEDs. You can add 20

additional keys via a page switch key, bringing the number of keys up to 40. Up to six expansion

modules can be daisy-chained to a single SIP-T29G/T27P/T27G host phone, offering a maximum

of 240 Ext keys per phone.

Yealink EXP20 is ideal for receptionists, administrative assistants, call center agents, power-users,

and executives who need to monitor and manage a large volume of calls on a regular basis.

This guide provides everything you need to quickly set up and use the EXP20 LCD expansion

module. Be sure to read the Packing Contents in this guide before you set up and use your

EXP20 LCD expansion module. This guide takes the working together of the Yealink SIP-T29G IP

phone running firmware version 81 and the Yealink EXP20 LCD expansion module as an example

for reference.

About This Guide

In This Guide

Topics provided in this guide include:

 Chapter 1 Getting Started

 Chapter 2 Configuring the Yealink EXP20 LCD Expansion Module

 Chapter 3 Using the Yealink EXP20 LCD Expansion Module

 Chapter 4 Troubleshooting

Summary of Changes

This section describes the changes to this guide for each guide version.

Changes for Guide Version 1.1

Documentations of the newly released SIP-T27G IP phones have also been added.

Yealink EXP20 User Guide

Table of Contents

About This Guide ........................................................................... v

In This Guide .............................................................................................................................................................. v

Summary of Changes ............................................................................................................................................. v

Changes for Guide Version 1.1 ....................................................................................................................... v

Table of Contents ......................................................................... vii

Getting Started ............................................................................... 1

Packaging Contents ................................................................................................................................................ 1

Physical Features ...................................................................................................................................................... 2

LED Instructions ........................................................................................................................................................ 3

Installation .................................................................................................................................................................. 4

Startup

........................................................................................................................................................................... 6

Configuring the Yealink EXP20 LCD Expansion Module ............ 7

Switch ........................................................................................................................................................................... 8

Line ................................................................................................................................................................................ 9

Speed Dial ................................................................................................................................................................ 10

Busy Lamp Field (BLF) .......................................................................................................................................... 11

Voice Mail ................................................................................................................................................................ 12

Direct Pickup ........................................................................................................................................................... 13

Group Pickup .......................................................................................................................................................... 14

Call Park .................................................................................................................................................................... 15

Intercom ................................................................................................................................................................... 16

DTMF .......................................................................................................................................................................... 17

Prefix .......................................................................................................................................................................... 18

Local Group ............................................................................................................................................................. 19

XML Group............................................................................................................................................................... 20

XML Browser ........................................................................................................................................................... 21

LDAP ........................................................................................................................................................................... 22

Conference .............................................................................................................................................................. 23

Forward ..................................................................................................................................................................... 24

Transfer ..................................................................................................................................................................... 25

Hold ............................................................................................................................................................................ 26

DND ............................................................................................................................................................................ 27

ReCall ......................................................................................................................................................................... 28

SMS ............................................................................................................................................................................. 29

Record ....................................................................................................................................................................... 30

URL Record .............................................................................................................................................................. 31

Multicast Paging .................................................................................................................................................... 32

Group Listening ..................................................................................................................................................... 33

Private Hold ............................................................................................................................................................. 34

Hot Desking ............................................................................................................................................................ 35

ACD ............................................................................................................................................................................. 36

Zero Touch............................................................................................................................................................... 37

URL .............................................................................................................................................................................. 38

Phone Lock .............................................................................................................................................................. 39

Retrieve Park ........................................................................................................................................................... 40

vii

Yealink EXP20 User Guide

Directory ................................................................................................................................................................... 41

Using the Yealink EXP20 LCD Expansion Module ..................... 43

Using the Line Key ................................................................................................................................................ 43

Adjusting the Contrast ........................................................................................................................................ 44

Adjusting the Backlight ...................................................................................................................................... 45

Using the Busy Lamp Field ................................................................................................................................ 46

Resetting the Yealink EXP20 LCD Expansion Module ............................................................................ 46

Troubleshooting ........................................................................... 49

viii

Getting Started

This chapter provides basic installation instructions and information for obtaining the best

performance with the EXP20 LCD expansion module. Topics include:

 Packaging Contents

 Physical Features

 LED Instructions

 Installation

 Startup

Packaging Contents

Getting Started

The following items are included in your package:

 LCD Expansion Module

 Stand

 Connecting Sheet

 Connecting Cord

Yealink EXP20 User Guide

Item

Description

①

Ext Keys

Assign various features to these keys.

②

Page Key

Presses this key to navigate to a different page to view

additional keys.

③

LED Indicators

Indicate the Ext key status. For more information, refer to LED

Instructions on page 3.

④

LCD Screen

Shows key feature label, key feature icon and the label of

switch key (such as List 1 or List 2) indicating the current page

at the top of the LCD screen.

 Screws x 4

 Quick Start Guide

Check the list before installation. If you find anything missing, contact your reseller.

Physical Features

The main physical features of the EXP20 LCD expansion module are LCD screen, Ext keys, LED

indicators, Ext in jack, Ext out jack and power interface.

The main physical features of the EXP20 LCD expansion module are described as below:

Item

Description

⑤

Ext out Jack

Connects the supplied cord to the Ext in jack on the next

expansion module.

⑥

Power Interface

Connects a power adapter to the expansion module. When

more than two expansion modules are connected to a single

host phone, you need to connect a power adapter to any one

of the expansion modules.

⑦

Ext in Jack

Connects the supplied cord to the Ext jack on the host phone

or to the Ext out jack on the prior expansion module.

LED Instructions

LED Status

Description

Solid green

The line is in conversation.

The line is seized.

Fast flashing green

The line receives an incoming call.

Slow flashing green

The call is placed on hold.

Off

The line is inactive.

LED Status

Description

Solid green

The monitored user is idle.

Fast flashing red

The monitored user receives an incoming call.

Solid red

The monitored user is talking.

The monitored user’s conversation is placed on hold

(This LED status requires server support).

The monitored user is dialing.

The call is parked against the monitored user’s phone

number.

Off

The monitored user does not exist.

Ext key LED (configured as a line key)

Getting Started

Ext key LED (configured as a BLF key)

Yealink EXP20 User Guide

Up to six expansion modules can be connected to an IP phone.

Installation

The EXP20 LCD expansion module applies to Yealink SIP-T29G/T27P/T27G IP phones. To

connect the EXP20 to the phone more easily, unplug the phone stand from the IP phone before

installation.

Note

unplug

1. Unplug the power adapter and Ethernet cable from the IP phone.

2. Unplug the handset attached to the IP phone.

3. Turn the IP phone over and lay it on a non-slip, flat surface.

4. Unplug the stand from the IP phone.

the stand from the IP phone:

To install the

1. Turn the IP phone and the expansion module over and lay them on a flat, non-slip surface.

2. Position the expansion module on the left of the IP phone.

3. Connect the EXP20 LCD expansion module and the IP phone using the supplied connecting

sheet and screws.

EXP20 LCD expansion module:

Getting Started

Connecting an expansion module on a single host phone is shown as below:

4. Follow the same step (1-3) to add an expansion module

Connecting two expansion modules on a single host phone is shown as below

Yealink EXP20 User Guide

Power is automatically transferred from the host phone to the expansion module(s) upon connection. If you want to use more than two expansion modules on a single phone, you need to connect an additional power adapter to any one of the expansion modules.

5. Connect the Ext jack on the host phone and the Ext in jack of the first module using one

supplied cord. If you want to connect another module, connect the Ext out jack of the first

module and the Ext in jack of the second module using one supplied cord. Connecting two

expansion modules on a single host phone is shown as below:

Note

To attach the stand of the expansion module:

Startup

After the EXP20 LCD expansion module is powered on, the LCD screen of the EXP20 LCD

expansion module will display “Loading…”. After a short time, the loading screen will disappear,

and then you can assign the desired feature to the EXP20 LCD expansion module.

Configuring the Yealink EXP20 LCD Expansion Module

Configuring the Yealink EXP20 LCD Expansion

Module

The EXP20 LCD expansion module supports 40 Ext keys. You can access additional 20 keys via

the page key. Each key can be assigned a feature using the configuration files, via phone user

interface or web user interface. For more information on using the configuration files to assign a

feature, refer to

Long press the desired key, the phone LCD screen will enter the setting screen of this key. Then

you can assign the desired feature to this key.

To log into the web user interface, you should obtain the IP address of the host phone in

advance. Press the OK key on the keypad when the host phone is idle, and the LCD screen of the

host phone will display the IP address and some other information. Enter the IP address (e.g.,

http://192.168.0.10 or 192.168.0.10) in the address bar of the web browser on your PC. The

default user name and password are both “admin” (case-sensitive).

Yealink Auto Provisioning Guide

This chapter provides you with the instructions of assigning a feature to an Ext key via web user

interface. Topics include:

 Switch

 Line

 Speed Dial

 Busy Lamp Field (BLF)

 Voice Mail

 Direct Pickup

 Group Pickup

 Call Park

 Intercom

 DTMF

 Prefix

 Local Group

 XML Group

 XML Browser

 LDAP

 Conference

 Forward

 Transfer

Yealink EXP20 User Guide

Quick access features like intercom and voice mail should be configured on your SIP server in

later and SIP-T27G IP phone running firmware 81 or later.

 Hold

 DND

 ReCall

 SMS

 Record

 URL Record

 Multicast Paging

 Group Listening

 Private Hold

 Hot Desking

 ACD

 Zero Touch

 URL

 Phone Lock

 Retrieve Park

 Directory

Note

advance to make sure they will work on your phone. Contact your system administrator for more information.

If more than one expansion module is connected, select the desired expansion module from the pull-down list of Expansion Key.

Feature codes may vary between different servers.

The available key features may vary between different phone firmware versions. This guide introduces key features available on the SIP-T29G/T27P IP phone running firmware version 80 or

Switch

EXP20 supports 20 physical keys and two pages, providing a total of 40 keys. The 20 additional

keys are sorted from 21 to 40 and displayed on the second page. You can configure the first Ext

key (key 1) as the switch key. The key 21 will be configured as the switch key automatically when

you configure the first Ext key (key 1) as the switch key. You can then press the first key to view

the 20 additional keys or the key 21 to return to the first page.

To configure the first Ext key as the switch key:

1. Click on Dsskey->Ext Key.

2. In the first Ext key field, select Switch from the pull-down list of Type.

3. Enter the desired value in the Label field or leave it blank.

Configuring the Yealink EXP20 LCD Expansion Module

If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will

display the default label “Switch”. The default label of key 21 is “List 2”.

4. Click Confirm to accept the change.

Line

You can configure an Ext key as the line key. You can press this key to enter the pre-dialing

screen when the phone is idle. You can also press this key to place a new call during an active

call, and then the original call is placed on hold. For more information on using the line key, refer

to Using the Line Key on page 43.

To configure an Ext key as the line key:

1. Click on Dsskey->Ext Key.

2. In the desired Ext key field, select Line from the pull-down list of Type.

3. Enter the desired value in the Label field or leave it blank.

If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will

display the default label the extension number of the selected line (e.g., 1001).

Yealink EXP20 User Guide

4. Select the desired line to apply this key from the pull-down list of Line.

5. Click Confirm to accept the change.

Speed Dial

You can configure an Ext key as the speed dial key. Then you can dial out the pre-defined

number using the specified line by pressing the speed dial key.

To configure an Ext key as the speed dial key:

1. Click on Dsskey->Ext Key.

2. In the desired Ext key field, select Speed Dial from the pull-down list of Type.

3. Enter the desired number you want to dial out in the Value field (e.g., 1037).

4. Enter the desired value in the Label field or leave it blank.

If you leave this field blank, the LCD screen of the EXP20 LCD expansion module will

display the number specified in the Value field.

+ 39 hidden pages