Yealink DDPHONE User Manual

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Version: 85.65 I Date: Sep. 2020

Contents

Before You Begin...................................................................................................... 5

Related Documentation.........................................................................................................................................5

Getting Started..........................................................................................................5

Hardware Overview..............................................................................................................................................5

W60B Base Station Hardware..................................................................................................................5

DD Phone Hardware.................................................................................................................................7

Screen and Icons...................................................................................................................................................8

Idle Screen................................................................................................................................................ 8

Icons on the Idle Screen...........................................................................................................................8

Entering Characters...............................................................................................................................................9

Entering Data............................................................................................................................................ 9

| Contents | ii

Handset Registration.............................................................................................. 10

Putting the Base Station into Registration Mode...............................................................................................10

Registering a New Handset to a Base Station................................................................................................... 10

Registering a Handset to Another Base Station.................................................................................................10

Possible Reasons for Registration Failure..........................................................................................................11

Deregistering a Handset......................................................................................................................................11

Call Features........................................................................................................... 11

Placing Calls....................................................................................................................................................... 11

Placing Internal Calls..............................................................................................................................11

Placing External Calls............................................................................................................................ 12

Placing a Call from the Call History..................................................................................................... 12

Placing a Call from the Directory..........................................................................................................12

Speed Dial on the DD Phone.................................................................................................................12

Redial.......................................................................................................................................................13

Placing an Anonymous Call...................................................................................................................13

Answering Calls..................................................................................................................................................13

Assigning Incoming Lines to the Handset.............................................................................................13

Answering a Call....................................................................................................................................14

Answering a Call When in a Call..........................................................................................................14

Disabling Call Waiting....................................................................................................................................... 14

Silencing or Rejecting Incoming Calls.............................................................................................................. 14

Silencing a Call.......................................................................................................................................14

Rejecting a Call Manually......................................................................................................................14

Rejecting Anonymous Calls...................................................................................................................15

Rejecting Calls with Do Not Disturb (DND)........................................................................................ 15

Ending Calls........................................................................................................................................................15

Muting/Unmuting Audio.................................................................................................................................... 15

Holding and Resuming Calls..............................................................................................................................15

Holding a Call.........................................................................................................................................15

Resuming a Held Call............................................................................................................................ 16

Call Forward....................................................................................................................................................... 16

Forwarding Incoming Calls....................................................................................................................16

| Contents | iii

Transferring Calls............................................................................................................................................... 16

Performing a Blind Transfer...................................................................................................................16

Performing a Semi-Attended/Attended Transfer.................................................................................... 16

Conference Calls.................................................................................................................................................17

Local Conference....................................................................................................................................17

Network Conference............................................................................................................................... 17

Multicast Paging................................................................................................................................................. 18

Sending Multicast Paging.......................................................................................................................18

Receiving Multicast Paging....................................................................................................................19

Managing a Paging Call......................................................................................................................... 19

Advanced Call Features......................................................................................... 19

Call Park and Call Retrieve............................................................................................................................... 19

Parking or Retrieving a Call in the FAC Mode.....................................................................................19

Parking or Retrieving a Call in the Transfer Mode............................................................................... 20

Retrieving a Call with a Retrieve Key...................................................................................................20

Shared Call Appearance (SCA)..........................................................................................................................20

Placing Calls on a Shared Line..............................................................................................................20

Answering Calls on a Shared Line........................................................................................................ 21

Placing a Call on Public Hold............................................................................................................... 21

Placing a Call on Private Hold.............................................................................................................. 21

Retrieving a Held Call on a Shared Line...............................................................................................21

Barging in an Active Call on a Shared Line......................................................................................... 21

Pulling a Shared Call on a Shared Line................................................................................................ 21

Voice Mail...........................................................................................................................................................21

Setting the Voice Mail Code.................................................................................................................. 22

Leaving Voice Mails...............................................................................................................................22

Listening to Voice Mails........................................................................................................................ 22

Directory.................................................................................................................. 22

Local Directory................................................................................................................................................... 22

Adding Contacts......................................................................................................................................22

Viewing Contacts.................................................................................................................................... 22

Editing Contacts......................................................................................................................................22

Deleting Contacts....................................................................................................................................23

Searching for Contacts............................................................................................................................23

Blocklist...............................................................................................................................................................23

Adding a Blocklist Contact.................................................................................................................... 23

Viewing Blocklist Contacts.................................................................................................................... 23

Editing a Blocklist Contact.................................................................................................................... 23

Deleting Blocklist Contacts....................................................................................................................24

Remote Phone Book...........................................................................................................................................24

Searching for Remote Phone Book Contacts.........................................................................................24

Viewing Remote Phone Book Contacts................................................................................................. 24

Saving a Remote Phone Book Contact to the Local Directory............................................................. 24

Updating Remote Phone Book...............................................................................................................25

Call History............................................................................................................. 25

Call History Icons...............................................................................................................................................25

Viewing History Records....................................................................................................................................25

Saving a History Record to Local Directory..................................................................................................... 25

Saving a History Record to Blocklist................................................................................................................ 25

Deleting History Records................................................................................................................................... 26

Deleting a Call Record...........................................................................................................................26

Deleting All Call Records...................................................................................................................... 26

Customizing Your Phone....................................................................................... 26

Changing the Base PIN......................................................................................................................................26

Changing the Wallpaper..................................................................................................................................... 26

Changing the Brightness.....................................................................................................................................27

Changing the Language......................................................................................................................................27

Time & Date.......................................................................................................................................................27

Setting the Time and Date Manually..................................................................................................... 27

Changing the Time and Date Format.....................................................................................................27

Locking Your DD Phone....................................................................................................................................27

Setting the Phone Lock.......................................................................................................................... 28

Locking Your Phone Manually.............................................................................................................. 28

Unlocking Your Phone........................................................................................................................... 28

Changing Your Phone Unlock PIN........................................................................................................ 28

Renaming the Phone...........................................................................................................................................29

Audio Settings......................................................................................................... 29

Adjusting the Volume.........................................................................................................................................29

Setting the Ring Tone.........................................................................................................................................29

Setting the Ring Tone for the External Calls.........................................................................................29

Maintaining Your Phone........................................................................................29

Restarting the Base Station................................................................................................................................ 29

Resetting the Base Station..................................................................................................................................30

Resetting the Handset.........................................................................................................................................30

Triggering the Auto Provisioning.......................................................................................................................30

Appendix.................................................................................................................. 31

Appendix A- Menu Structure.............................................................................................................................31

Appendix B - Input Modes and Characters....................................................................................................... 32

Before You Begin

This guide provides information you need to quickly use your new phone.

Firstly, verify with your system administrator that the IP network is ready for phone configuration. Also, be sure to
read the Quick Start Guide which can be found in your phone package before you set up and use the phone. As you
read this guide, keep in mind that some features are only configurable by your system administrator or determined by
your phone environment. As a result, some features may not be enabled or may be operated differently on your phone.
Additionally, the examples and graphics in this guide may not directly reflect what is displayed or is available on your
phone screen.

Related Documentation

You can view more types of documents to make the phone to perform more functions.

The following types of related documents are available on each support page on Yealink support page:

• Release Notes, which details bug fixes and feature enhancements when an update is released.

• Quick Start Guide, which describes how to assemble your phone and configure the basic phone features.

• Administrator Guide, which provides detailed information on how to configure phone features for the system
administrator.

• Regulatory Notice, which provides information about all regulatory and safety guidance.

| Before You Begin | 5

You can also view other user documents which provide descriptions and examples for phone settings and features on
the Yealink support page.

Getting Started

Before you use your phone, take some time to get familiar with its features and user interface.

Hardware Overview

Understanding the phone hardware helps you easily use the phone's features.

W60B Base Station Hardware

After the base station starts up successfully and the handset is registered to the base station, all LEDs on the base
station glow green in sequence.

No. Item Description

| Getting Started | 6

1 Paging Key

2 Registration LED

3 Network Status LED Indicates the network status.

4 Power LED Indicator Indicates the power status of the base station.

• Locates a misplaced handset.

• Toggles the registration mode.

• Resets the base station to factory settings.

Indicates the handset registration status or the base station is in the paging
mode.

DD Phone Hardware

| Getting Started | 7

NO. Item Description

1 Phone Screen Shows a screen with backlight that enables you to view menus and data.

2 Power LED Indicator Indicates call status, message status, and system status.

3 Line Keys Access your phone outgoing lines and features.

4

5 Speakerphone Key

6 Volume Key Adjusts the volume of the handset, headset, and speaker.

HEADSET Key

MUTE Key

MESSAGE Key Accesses your voice messages.

HOLD Key Places an active call on hold or resume the call.

REDIAL Key Redials a previously dialed number.

FORWARD Key

Toggles the headset on or off.

The LED indicator glows green when the headset is activated.

Toggles the microphone on or off.

The LED indicator glows red when the mute feature is activated.

Forward incoming calls of the line to another party.

Toggles the speakerphone (hands-free) mode on or off.

The LED indicator glows green when the speakerphone is activated.

| Getting Started | 8

NO. Item Description

7 Keypad Keys Allow you to enter numbers, letters, and special characters. If a menu item has

an index number, you can use the keypad keys to select the item.

8

9 Soft Keys Hookswitch Connects or disconnects the phone from the phone line. The hookswitch is

10 Soft Keys Access the function displayed on the screen above the soft keys. The soft keys

11 Reversible Tab Secures the handset in the handset cradle when the phone is mounted

12 Speaker Provides ringer and speakerphone audio output.

Navigation Keys

OK Key Confirms actions or answers incoming calls.

Cancel Key Cancels actions or rejects incoming calls.

• Scroll through information or options displayed on the screen.

• Access History and Directory respectively.

automatically activated when a user lifts the handset from the cradle to get a
dial tone.

change depending on what you are doing at the time.

vertically. For more information on how to adjust the reversible tab, refer to

Yealink Wall Mount Quick Installation Guide for Yealink IP Phones.

Screen and Icons

The user screens and icon indicators can help you navigate and understand the important information on the phone's
status.

Idle Screen

The idle screen is made up of the signal strength, battery status, status bar, handset name, and soft keys. The time &
date is displayed in the middle of the screen.

DD Phone:

• Signal Strength:

Weak to strong:

No reception:

• Status Bar: Displays the feature status icons. The status icons are displayed when features are activated.

• Handset Name: Displays the registered handset name.

• Soft Keys: The soft key labels on the screen directly above the soft keys show the functions available at that
particular moment.

Icons on the Idle Screen

By viewing the icons on the idle screen, you can easily get the current phone status, such as message status.

DD Phone:

Icons Description Icons Description

The ringer volume is 0 and the phone is

in the silent mode.

The phone has enabled the Do Not Disturb
(DND) feature.

Icons Description Icons Description

| Getting Started | 9

The phone has enabled the Call Forward
feature.

The phone is in the handset mode. The phone has missed calls.

The phone is in the headset mode. The phone is locked.

The phone is in the Speakerphone (hands­free) mode.

The shared line registers successfully.

The phone has new voice mails.

The private line registers successfully.

Entering Characters

You can enter and edit data in the corresponding field using the keypad.

Entering Data

The following table describes how to enter different characters using the keypad keys.

Task Action

Switch input modes Press the ABC, abc, Abc, 2aB, or 123 soft key to switch the input modes.

Enter alphas

Enter numbers Select 123 mode, press the corresponding keys.

Enter special characters

Insert space Select ABC, abc, 2aB, or Abc mode, press the 0 key.

Move cursor

Delete one or more characters

Note: 2aB is only applicable to the DD phone.

Select ABC, abc, 2aB, or Abc mode.Press the keys labeled with letters until your
desired letter appears.

Select ABC, abc, 2aB, or Abc mode, press * key or # key one or more times to
enter one of the following special characters:

* key (DD phone): *.,'?!\-()@/:_;+&%=<>￡$¥¤[]{}~^¡¿§#"|

* key: *.,'?!\-()@/:_;+&%=<>$[]{}~

# key: #

On the DD phone, in 123 mode, you can press the * key to choose the following
special characters: .*:/@[].

On the DD phone, press or to position the cursor.

On the DD phone, position the cursor to the right of the character, and select the
Delete soft key.

| Handset Registration | 10

Handset Registration

You need to register your handset to a base station, if you want to use the basic functions of the DECT phone. You can
register a handset to 4 different base stations at most. You can select the desired base to use.

Note: Up to 8 handsets can be registered to one base station.

Putting the Base Station into Registration Mode

Before registering the handset, you have to put the base station into registration mode.

Long press on the base station till the registration LED flashes.

The base station is now in registration mode.

Note: If the base station does not identify a DECT phone within 90 seconds, the registration mode will
switch off automatically.

Registering a New Handset to a Base Station

With one touch, you can quickly register your new handset to a base station.

Make sure the base station is in the registration mode, and the phone prompts "Unregistered!".

Press the Reg soft key to register the handset.

The handset is searching for a base station in registration mode.

After the handset is registered successfully, the phone prompts “Handset Subscribed” and “Base NO. (The last 4
characters of the connected Base’s MAC address)”.

After the handset initialized successfully, an icon with the internal handset number and handset name appears on the
phone screen.

Tip: You can also press and then select the desired base to register the handset. You need to enter the base
PIN (default: 0000) after a base is found.

Related tasks

Putting the Base Station into Registration Mode

Registering a Handset to Another Base Station

You can register the handset to another base station if you want to discard the current registration.

Make sure the base station is in the registration mode.

1.

Go to Menu > Basic Settings > Registration > Register Handset.

2.

Select the desired base and then press OK.

The handset begins searching for the base station which is in registration mode.

3.

Press OK after a base is found.