Yealink CP960 User Manual

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Copyright © 2018 Yealink (Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or otherwise, for any purpose, without the express written permission of Yealink (Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.

When this publication is made available on media, Yealink (Xiamen) Network Technology CO., LTD. gives its consent to downloading and printing copies of the content provided in this file only for private use but not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Yealink (Xiamen) Network Technology CO., LTD. will not be liable for any damages arising from use of an illegally modified or altered publication.

Trademarks

Yealink®, the logo and the name and marks is trademark of Yealink (Xiamen) Network Technology CO., LTD, which are registered legally in China, the United States, EU (European Union) and other countries.

All other trademarks belong to their respective owners. Without Yealink’s express written permission, recipient shall not reproduce or transmit any portion hereof in any form or by any means, with any purpose other than personal use.

Warranty

(1) Warranty

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.

(2) Disclaimer

YEALINK (XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink (Xiamen) Network Technology CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance, or use of this guide.

(3) Limitation of Liability

Yealink and/or its respective suppliers are not responsible for the suitability of the information contained in this document for any reason. The information is provided “as is”, and Yealink does not provide any warranty and is subject to change without notice. All risks other than risks caused by use of the information are borne by the recipient. In no event, even if Yealink has been suggested the occurrence of damages that are direct, consequential, incidental, special, punitive or whatsoever (Including but not limited to loss of business profit, business interruption or loss of business information), shall not be liable for these damages.

End User License Agreement

This End User License Agreement ("EULA") is a legal agreement between you and Yealink. By installing, copying or otherwise using the Products, you: (1) agree to be bounded by the terms of this EULA, (2) you are the owner or an authorized user of the device, and (3) you represent and warrant that you have the right, authority and capacity to enter into this agreement and to abide by all its terms and conditions, just as if you had signed it. The EULA for this product is available on the Yealink Support page for the product.

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Patent Information

China, the United States, EU (European Union) and other countries are protecting one or more patents of accompanying products and/or patents being applied by Yealink.

Customer Feedback

We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.

Technical Support

Visit Yealink WIKI (http://support.yealink.com/) for the latest firmware, guides, FAQ, Product documents, and more. For better service, we sincerely recommend you to use Yealink Ticketing system (https://ticket.yealink.com) to submit all your technical issues.

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GNU GPL INFORMATION

Yealink CP960 HD IP conference phone firmware contain third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license.

The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/onepage_83.html.

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Table of Contents

About This Guide

Thanks for choosing Yealink CP960 IP conference phone, which comprises the power of the Android 5.1 operating system and is exquisitely designed for the medium-to-large conference room. CP960 is a 5-inch touchable conference phone which simply putting all of the key conferencing functions at your fingertips, allowing users to enjoy its powerful business telephony features, such as Call Hold, Call Transfer, Call and Conference Recording, Multicast Paging and five-way Conference over an IP network. Meanwhile, users can benefit from two optional expansion microphones for wider voice pickup range.

This guide provides everything you need to quickly use your new phone. Firstly, verify with your system administrator that the IP network is ready for phone configuration. Also be sure to read the Quick Start Guide which can be found in your phone package before you set up and use the IP phone. As you read this guide, keep in mind that some features are only configurable by your system administrator or determined by your phone environment. As a result, some features may not be enabled or may be operated differently on your phone. Additionally, the examples and graphics in this guide may not directly reflect what is displayed or is available on your phone screen.

Read the

Yealink Products Regulatory Notices guide

for all regulatory and safety guidance.

In This Guide

Chapters in this guide include:

l Chapter 1 About This Guide

l Chapter 2 Getting Started with Your Phone

l Chapter 3 Customizing Your Phone

l Chapter 4 Audio Settings

l Chapter 5 Directory

l Chapter 6 Call History

l Chapter 7 Call Features

l Chapter 8 Advanced Features

l Chapter 9System Applications

l Chapter 10Using Your IP Phone with PC

l Chapter 11Using the CP Wireless Expansion Mic CPW90

l Chapter 12Using CP960 Star Connection Feature

l Chapter 13 Maintaining Your Phone

l Chapter 14 Appendix - Menu Structure

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Yealink CP960 User Guide

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Getting Started with Your Phone

This chapter provides the overview of phone hardware and screen layout, and introduces how to navigate your phone for the best performance.

Topics

Hardware Overview Screen and Icons Navigating Menus and Fields Entering Characters

Hardware Overview

Topics

CP960 Hardware Mute Key LED Indicators

CP960 Hardware

The following figure shows the primary hardware component of CP960 IP phone:

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Yealink CP960 User Guide

Hardware component instructions of the phone are:

Item Description

Three Internal

Microphones

2 Mute Touch Keys

3 Speaker Provides hands-free (speakerphone) audio output.

4 Touch Screen

Volume Touch

Keys

HOME Touch

Key

7 Security Slot

3.5mm Audio-

out Port

Provide 20-feet and 360-degree coverage to transmit sound to other phones.

• Indicate phone statuses.

• Toggle mute feature.

5 inch (720 x 1280) capacitive (5 points) touch screen with two idle screens. Tap to select items and navigate menus. Shows information about calls, messages, time, date and other relevant data:

• Call information—caller ID, call duration

• Icons (for example, )

• Missed call list or second incoming caller information

• Prompt text (for example, “Save successfully!”)

• Time and date

Adjust the volume of the speaker, ringer or media.

Returns to the idle screen.

Allows you to connect a universal security cable to your phone so you can lock down your phone. The phone will not be removed after locked.

Allows you to connect an optional external speaker.

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Getting Started with Your Phone

Item Description

9 Network Port Allows you to connect the IP phone to the wired network.

10 USB Ports Allow you to connect an optional USB flash drive or CPW90 charging cradle.

11 Micro USB Port

Allows you to connect a PC and turn CP960 into an external speaker and microphone for your PC.

Mute Key LED Indicators

LED Status Description

Solid red

Flashing red The phone is ringing.

Solid green

Off

The phone is initializing. The phone is muted.

The phone is placing a call. There is an active call on the phone.

The phone is powered off. The phone is idle.

Screen and Icons

Before you use the phone, you need to be familiar with the state of your phone, including phone screen layout and icons.

Topics

Control Center/Notification Center Idle Screen Configuration Screen Dialing Screen Calls Screen Icons in the Status Bar CP960 Line Key Icons Call History Icons

Control Center/Notification Center

Control center or notification center allows you to access common features or view important notifications quickly. You cannot enter the control center and notification center when calling, ringing or in a call.

Procedure

1. Swipe down from the top of the screen to enter the control center and the notification center:

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Yealink CP960 User Guide

No. Name Description

1 Time and date Display the phone’s time and date.

Control Center

Backlight Slider

Wi-Fi

Bluetooth

• Indicate the number of the connected wireless microphones.

• Tap to enter the wireless microphone settings screen.

Drag the slider to adjust the screen brightness quickly. You can also enter the Backlight setting screen to adjust the screen brightness.

l Tap to turn Wi-Fi on or off quickly.

l Long tap to enter Wi-Fi setting screen.

l Tap to turn Bluetooth on or off quickly.

l Long tap to enter the Bluetooth setting screen.

DND Tap to turn DND on or off quickly.

Auto Answer

Tap to turn auto answer on or off quickly.

Mute Tap to turn mute on or off quickly.

Silent Tap to turn silent mode on or off quickly.

4 Notification Center l Tap the desired notification message to view the details.

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Getting Started with Your Phone

No. Name Description

l Swipe left or right to delete a specific notification.

l Tap clear to delete all notifications.

1. Swipe up from the bottom of the screen or tap the Home touch key to exit the control center and the notification center.

Idle Screen

The CP960 IP phone supports two idle screens by default. You can swipe left or right to switch between two idle screens.

Note

A third idle screen will appear if your system administrator customizes shortcut keys for you.

Topics

The Home Screen The DSS Key Screen

The Home Screen

The Home screen displays as below:

No. Name Description

1 Status Bar Displays the label of the current account, icons and time.

2 Icons Icons are displayed on the left of the status bar.

3 Current Account

If there is no account registered on the IP phones, this field will display No

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Yealink CP960 User Guide

No. Name Description

Service.

If the phone is registered and there is a Bluetooth-Enabled mobile phone connected with the phone, this field will display Multiple account.

4 Time The phone’s time is displayed on the right of the status bar.

5 Digital Clock Displays the phone’s time and date.

6 Wallpaper Shows the specified wallpaper, which can be customized.

Settings Tap to access phone settings and features.

System Applic-

8 Screen Indicator Indicates idle screen you are currently viewing.

ations

Programmable

Keys

Browser Tap to present and explore content on the World Wide Web.

Message Tap to access the voice mails or leave voice mails for someone.

History Tap to enter the History screen and view call history.

Recorder Tap to record audio.

Dial Tap to enter the dialing screen.

Directory Tap to enter the Directory screen and view contacts.

Bluetooth Tap to enter the Bluetooth settings screen.

The DSS Key Screen

The DSS key screen displays phone’s line keys.

No. Application Description

1 Tap to add a line key.

2 Line Key List This area shows the line key labels. You can customize the line key as other functions.

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Getting Started with Your Phone

No. Application Description

3 Page Keys Tap to turn to the corresponding page.

Related Topic

Line Keys

Configuration Screen

You can tap to access phone settings and features, and then configure the corresponding settings and features.

No. Name Description

1 Title Area Displays the title of the current menu screen.

2 Tap to accept the settings.

Displays configuration items of the highlighted menu item in the menu tree area.

3 Configuration Area

4 Tap to go back to previous screen.

• Tap the switch button to turn the feature on or off.

• Enter the data using the onscreen keyboard.

Dialing Screen

You can tap to access the Dialing screen.

From Dialing screen, the placed call records are displayed. You can also use the phone keypad to enter and edit data. The contacts whose name or phone number matches the entered characters appear on the phone screen. You can select the desired contact to place a call directly.

Note

Your system administrator can configure the search source list in dialing, and disable the phone to display the placed call records. Check with your system administrator to find out if they are available on your phone.

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Calls Screen

All of your active and held calls are displayed on the calls screen. You can tap Previous call/Next call or swipe left or right to switch to desired calls screen.

When there is an active call and a held call, the calls screen on the IP phone is shown as below:

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Icons in the Status Bar

Icons Description

Unavailable wired network

Voice Mail

Auto Answer

Do Not Disturb

Call Forward

Silent mode

Keep Mute

Getting Started with Your Phone

Phone Lock

Missed Calls

Bluetooth enabled

Bluetooth-enabled mobile phone paired and connected

Wi-Fi enabled

Wi-Fi signal strength from weak to strong after connecting successfully

USB flash drive detected

Phone Warning

CP960 Line Key Icons

Icon indicator (associated with line key features):

Icons Description

Hold/Public Hold Private Hold

DND

Voice Mail

Direct Pickup

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Icons Description

Group Pickup

DTMF Prefix

LDAP Local Group XML Group

XML Browser

Forward

ReCall

Record URL Record

Recording starts successfully (Record/URL Record)

Multicast Paging Paging List

Hot Desking

Zero Touch

URL

Phone Lock

Call History Icons

Icons Description

The shared line is seized.

The shared line receives an incoming call.

The shared line is dialing.

The shared line is in busy or is in a call.

The call on the shared line is placed on public hold.

The call on the shared line is placed on private hold.

The call on the shared line is barged in by the other shared line party.

In a multi-party call, all the participants place the call on hold.

Received Calls

Placed Calls

Missed Calls

Forwarded Calls

Navigating Menus and Fields

Procedure

1. To navigate menus and fields, you can:

l Tap corresponding keys on the touch screen.

l Tap menu items, fields, and arrows on the touch screen.

l Press keys on the phone keypad.

2. To operate your phone using gestures, follow these tips:

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Getting Started with Your Phone

Gesture Action

Tap Touch an item on the screen with your finger, and then lift your finger.

Long Tap

Swipe

Drag Touch and hold, then move. To stop scrolling, stop the dragging motion.

Pinch

Open

Pinch

Touch an item for about 2 seconds without lifting your finger from the screen till an action occurs.

Touch and move. When you want to scroll quickly, swipe your finger across the screen, either up, down, left or right.

Touch the screen with two or more fingers, and then move the fingers away from each other (stretch).

Touch the screen with two or more fingers, and then move the fingers towards each other (pinch).

Entering Characters

The phone provides onscreen keyboard and onscreen dial pad to enter data. Onscreen dial pad provides a standard key layout, which enables users to use existing or familiar key positions.

Topics

Using the Onscreen Keyboard Using the Dial Pad

Using the Onscreen Keyboard

Before using the onscreen keyboard to enter data, you need to know the function of the keys on the onscreen keyboard. The phone supports two kinds of input methods: English (UK) and Google Pinyin.

When you use the onscreen keyboard, the other following things you need to know:

If you want to Action

Position the cursor. Tap to position.

1. Long tap the entered character(s).

Select all characters.

2. Do one of the following:

• Tap on the top of the touch screen.

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If you want to Action

• Drag / to select all characters.

1. Long tap the entered character(s).

2. Drag / to select the characters you want to cut/copy.

Cut/Copy characters.

Delete more characters at a time.

Replace characters.

3. Tap / on the top of the touch screen.

4. Long tap the desired field.

5. Tap PASTE.

• Long tap the entered character(s). Drag / to select the characters you want to delete. Tap .

• Long tap .

1. Drag your finger to highlight the characters you want to replace.

2. Tap the desired character.

Related Topic

Changing the Input Method

Topics

English (UK) Input Method Google Pinyin Input Method

English (UK) Input Method

No. Item Description

• Tap to enter letters.

1 26 English Letters

2 Delete Key

• Long tap a key then slide to choose one of the options to enter an alternate character.

• Tap to delete the entered characters one by one.

• Long tap to delete two or more characters.

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Getting Started with Your Phone

No. Item Description

Next Key Tap to go to the next field.

Done

Label automatically to identify the

4 Two Special Characters

5 Space Key

6 Tap to switch to the numeric&symbolic input mode.

7 Tap to switch to the uppercase input mode.

Tap to switch to the numeric&symbolic input mode as shown below:

context-sensitive features.

Send

Go Key Tap to browse the web page.

Tap to confirm the settings.

Key

Tap to dial out the number.

Key

• Tap to enter special characters.

• Long tap point key (.) then slide to choose one of the options to enter an alternate character.

• Tap to enter spaces.

• Long tap to change input method.

No. Item Description

• Tap to enter numbers.

1 Numbers

2 Special Characters

3 Delete Key

Label automatically to identify the con-

text-sensitive features.

• Long tap a key then slide to choose one of the options to enter an alternate character.

• Tap to enter special characters.

• Long tap a key then slide to choose one of the options to enter an alternate character.

• Tap to delete the entered characters one by one.

• Long tap to delete two or more characters.

Tap to go to the next field.

Key

Done

Tap to confirm the settings.

Key

Send

Tap to dial out the number.

Key

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No. Item Description

Go Key Tap to browse the web page.

5 Space Key

6 Tap to switch to the lowercase input mode.

7 Tap to switch to the symbolic input mode.

Tap to switch to the symbolic input mode as shown below:

No. Item Description

• Tap to enter special characters.

1 Special Characters

2 Delete Key

• Long tap a key then slide to choose one of the options to enter an alternate character.

• Tap to delete the entered characters one by one.

• Long tap to delete two or more characters.

• Tap to enter spaces.

• Long tap to change input method.

Next Key Tap to go to the next field. Label automatically to identify the con-

text-sensitive fea-

tures.

4 Space Key

5 Tap to switch to the lowercase input mode.

6 Tap to switch to the numeric&symbolic input mode.

Done Key Tap to confirm the settings.

Send Key Tap to dial out the number.

Go Key Tap to browse the web page.

• Tap to enter spaces.

• Long tap to change input method.

Google Pinyin Input Method

You can use Google Pinyin input method (谷歌拼音输入法 ) to enter Chinese characters.

When you change the input method to Google Pinyin, the onscreen keyboard displays the English input mode as shown below by default:

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Getting Started with Your Phone

Using the Dial Pad

You can use the dial pad on the dialing screen to enter data. The onscreen dial pad only provides digit keys, # key and * key.

You can tap to use the onscreen keyboard.

Related Topic

Using the Onscreen Keyboard

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Customizing Your Phone

You can make your IP phone more personalized by customizing various settings.

Topics

Changing the Administrator Password Wallpaper Screen Saver Changing the Screen Backlight Brightness and Time Changing the Language Changing the Input Method Time & Date Phone Lock Line Keys Wireless Network Connecting a Mobile Phone Using Bluetooth

Customizing Your Phone

Changing the Administrator Password

Some features on the phone can be set from the Advanced Settings only. By default, you require an administrator password to access the Advanced Settings. The default password is “admin”.

For security reasons, you should change the default password as soon as possible. If you do not change the default password, the phone displays a warning icon in the status bar.

Procedure

1. Navigate to Settings->Advanced Settings->Set Password.

2. Enter the desired value in the Old PWD, New PWD and Confirm PWD field respectively.

Tap .

Related Topic

Investigating Warnings

Wallpaper

The IP phone comes with a default picture, you can change it to another built-in picture.

Note

You can also use a custom picture uploaded by your system administrator as the wallpaper.

Topic

Changing Wallpaper on Idle Screen Adding a Wallpaper from a USB Flash Drive

Changing Wallpaper on Idle Screen

Procedure

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Yealink CP960 User Guide

1. Navigate to Settings->Basic Settings->Display->Wallpaper.

2. Select the desired wallpaper image.

3. Tap Set wallpaper.

Screen Saver

The screen saver starts automatically when the IP phone has been idle for the preset waiting time. You can stop the screen saver at any time by touching the screen or tapping any key. When your phone is idle again after a preset waiting time, the screen saver starts again. By default, your screen displays a built-in picture when the screen saver starts.

Topics

Changing the Waiting Time for Screen Saver Setting the Screen Saver Type

Changing the Waiting Time for Screen Saver

You can change the waiting time for the screen saver.

Procedure

1. Navigate to Settings->Basic Settings->Display->Screen Saver.

2. Select the desired waiting time from the Screensaver Waiting Time field.

Tap .

Setting the Screen Saver Type

The IP phone supports four screen saver types: Clock, Colours, Photo Frame and Photo Table.

Procedure

1. Navigate to Settings->Basic Settings->Display->Screen Saver.

2. Tap the radio box after desired screen saver type.

Tap .

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Customizing Your Phone

Changing the Screen Backlight Brightness and Time

You can change the backlight brightness of the touch screen during phone activity and inactivity. The backlight brightness automatically changes when the phone is idle for a specified time.

You can change the screen backlight brightness and time in the following settings:

Backlight Active Level: The intensity of the touch screen when the phone is active.

Backlight Time: The delay time to change the brightness of the touch screen when the phone is inactive. Backlight

time includes the following settings:

l Always On: Backlight is on permanently.

l 15s, 30s, 1min, 2min, 5min, 10min or 30min: Backlight is changed when the phone is inactive after the designated

time (in seconds).

Topics

Changing the Backlight and Time on Idle Screen Changing the Backlight on Control Center

Changing the Backlight and Time on Idle Screen

Procedure

1. Navigate to Settings->Basic Settings->Display->Backlight.

2. Drag the Backlight Active Level slider to change the intensity of the touch screen.

3. Select the desired value from the Backlight Time field.

Tap .

Related Topic

Changing the Backlight on Control Center

Procedure

1. Swipe down from the top of the screen to enter the control center.

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2. Do one of the following:

l Drag the backlight slider.

When dragging the slider, the control center (except the backlight slider) and notification center will be hidden. You can view the intensity changes of the touch screen in real-time.

If you lift your finger, the control center and notification center will be shown again.

l Tap .

The intensity of the touch screen is changed to the highest.

l Tap .

The intensity of the touch screen is changed to the lowest.

Related Topic

Changing the Backlight and Time on Idle Screen

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Customizing Your Phone

Changing the Language

The default phone language is English. You can change the phone language.

Procedure

1. Navigate to Settings->Basic Settings->Language & Input->Language.

2. Select the desired language.

3. Tap .

The phone language is changed to the selected one.

Changing the Input Method

The phone supports two kinds of input methods: Android Keyboard (AOSP) – English (UK) and 谷歌拼音输入法. The default input method is English (UK). You can change the currently used input method.

Procedure

1. Navigate to Settings->Basic Settings->Language & Input->Current Input.

2. Tap the desired input method in the pop-up dialog.

You can also long tap the following keys on the onscreen keyboard to change the input method.

The following takes Android Keyboard (AOSP) – English (UK) input method as an example:

Time & Date

You can set the time and date manually. The time and date formats are also customizable.

Topics

Setting the Time and Date Manually Changing the Time and Date Format

Setting the Time and Date Manually

If your phone cannot obtain the time and date automatically, you can set it manually.

Before You Begin

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Yealink CP960 User Guide

Check with your system administrator to find out if the manual mode has been enabled.

Procedure

1. Navigate to Settings->Basic Settings->Time & Date->General.

2. Enter the date and time in the corresponding fields.

Tap .

The time and date set on the phone will be changed accordingly.

Changing the Time and Date Format

You can customize the date with various time and date formats.

The built-in date formats are listed as below:

Date Format Example (2016-09-02)

WWW MMM DD Fri Sep 02

DD-MMM-YY 02-Sep-16

YYYY-MM-DD 2016-09-02

DD/MM/YYYY 02/09/2016

MM/DD/YY 09/02/16

DD MMM YYYY 02 Sep 2016

WWW DD MMM Fri 02 Sep

Note

Your system administrator can customize the date format.

Procedure

1. Navigate to Settings->Basic Settings->Time & Date->Time & Date Format.

2. Select the desired date format from the Date Format field.

3. Select the desired time format from the Time Format field.

Tap .

Phone Lock

Phone lock helps you protect your phone from unauthorized use. You can lock your phone manually when you are not using it. The phone is also locked automatically after being idle for a specified time.

Topics

Phone Lock and Waiting Time Setting the Phone Lock Setting a Phone Lock Key Locking Your Phone Manually Unlocking Your Phone Changing Your Phone Unlock PIN

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Customizing Your Phone

Phone Lock and Waiting Time

When the phone is locked, mute touch keys and touch screen (except ) are locked. You are only allowed to:

l Dial emergency numbers.

l Reject incoming calls.

l Answer incoming calls.

l End the call

You can set a waiting time to lock your phone automatically. If the waiting time is set to 0, the phone will not be automatically locked. You need to lock your phone manually.

Related Topic

Setting the Phone Lock

By default, the phone lock feature is disabled. If you want to lock your phone, you need to enable this feature. You can specify the waiting time to lock your phone automatically.

Procedure

1. Navigate to Settings->Advanced Settings (default password: admin) ->Phone Lock.

2. Select Enabled from the Lock Enable field.

3. Enter the desired interval (0 - 3600 seconds) in the Auto Lock field.

4. Tap .

Related Topic

Phone Lock and Waiting Time

Setting a Phone Lock Key

Procedure

1. Navigate to Settings->Features->Dsskeys.

2. Select the desired line key.

3. Select Key Event from the Type field.

4. Select Phone Lock from the Key Type field.

5. (Optional.) Enter the string that will display on the touch screen in the Label field.

Tap .

Locking Your Phone Manually

If you have specified a timeout to lock your phone automatically, your phone will be locked after being idle for a specified time. You can also lock your phone manually.

Before You Begin

Make sure that the phone lock is enabled and you have set a phone lock key.

Procedure

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Yealink CP960 User Guide

1. Tap the phone lock key.

When the phone is locked, the lock icon appears on the phone screen.

Related Topics

Setting the Phone Lock Setting a Phone Lock Key

Unlocking Your Phone

Procedure

1. Tap the screen or tap the Mute touch key, the phone screen prompts you to enter a unlock PIN.

2. Enter the desired PIN (default: 123) in the Unlock PIN field.

3. Tap OK.

The lock icon disappears from the phone screen.

Note

If you forget the unlock PIN, you can enter the administrator password to unlock your phone, and then change the unlock PIN.

Changing Your Phone Unlock PIN

The default unlock PIN is 123, you can change it at any time for security reasons.

Procedure

1. Navigate to Settings->Basic Settings->Change PIN.

2. Enter the desired value in the Old PIN, New PIN and Confirm PIN field respectively.

The unlock PIN length must be within 15 digits.

Tap .

Line Keys

The CP960 IP phone supports 30 line keys. You can assign predefined functionalities to line keys. You can also define a label for a line key feature which will appear on the touch screen. Line keys allow you to quickly access features such as recall and voice mail. The line key can indicate the monitored status when the line keys are assigned with particular features, such as BLF. The default key type of line key 1 is Line. The default key type of line key 2-30 is N/A, which indicates that this line key provides no functionality until configuration.

Topics

Assigning Functionality to a Line Key Changing the Location of the Line Keys Deleting a Line Key

Assigning Functionality to a Line Key

Procedure

1. Do one of the following:

Tap on the top-right of the line key list.

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Customizing Your Phone

l From the Home screen, and then navigate to Settings->Features->Dsskey.

Tap the desired line key.

2. Select the desired key type from the Type field.

3. Configure the settings for the corresponding key type.

For example, if you want to a line key for intercom, configure the Account ID, Label, Value, and Extension for the line key.

Tap .

Changing the Location of the Line Keys

You can change the line key’s location to a blank area on the Line keys field. You can also change the location of two line keys. And the operating instructions are almost the same. The following takes how to change the location of two line keys as an example.

Procedure

1. Tap the desired page key if required.

2. Drag a line key to the desired location at which another line key locates.

For example, exchange the locations of line key 1 and line key 2:

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Yealink CP960 User Guide

Deleting a Line Key

Procedure

1. Drag the desired line key to the Delete field.

The phone screen prompts you whether to delete the DSS key.

3. Tap OK.

Wireless Network

Yealink IP phone supports Wi-Fi feature. The IP phone can be connected to the wireless network if Wi-Fi is available within the area. For more information, contact your system administrator.

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Customizing Your Phone

Note

Enabling Bluetooth may degrade your wireless network connection. For improved wireless network performance, you should disable Bluetooth when it is not in use. To deactivate the Bluetooth mode, refer to Deactivating the Wi-Fi Mode.

Topics

Activating the Wi-Fi Mode Deactivating the Wi-Fi Mode Connecting to the Wireless Network Viewing the Wireless Network Information Disconnecting the Wireless Network Connection

Activating the Wi-Fi Mode

Procedure

1. Do one of the following:

l Swipe down from the top of the screen to enter the control center.

l From the home screen, navigate to Settings->Basic Settings->Wi-Fi.

2. Turn on the Wi-Fi.

The IP phone scans the available wireless networks in your area.

The touch screen displays the Wi-Fi icon.

Deactivating the Wi-Fi Mode

You should deactivate the Wi-Fi mode when you need to connect your phone to the wired network.

Procedure

1. Do one of the following:

l Swipe down from the top of the screen to enter the control center.

l From the home screen, navigate to Settings->Basic Settings->Wi-Fi.

2. Turn off the Wi-Fi.

The Wi-Fi icon disappears from the status bar.

Connecting to the Wireless Network

Three ways to connect smart media phone to the wireless network:

l Manually connect to an available wireless network

l Wi-Fi Protected Setup (WPS)

l Manually add a wireless network

When the phone is connected to a wireless network, the Wi-Fi icon will display on the status bar.

Topics

Connecting to an Available Wireless Network Manually Connecting to the Wireless Network Using Wi-Fi Protected Setup (WPS) Adding a Wireless Network Manually

Connecting to an Available Wireless Network Manually

Before You Begin

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Yealink CP960 User Guide

Get the password of the wireless network from your system administrator. Make sure that the Wi-Fi mode is activated.

Procedure

1. Navigate to Settings->Basic Settings->Wi-Fi.

The phone will automatically search for available wireless networks in your area.

2. (Optional.) To re-search the available network, tap and then tap Scan.

3. Tap the desired wireless network (SSID) to connect to it.

4. If the network is secure, enter its password in the Password field.

You can do the following:

l Tap the Show password radio box to make the password visible.

l Tap the Show advanced options radio box to configure the HTTP proxy for the Browser application.

5. Tap Connect to connect to the wireless network.

Once the connection has completed successfully, the prompt “Connected” appears under the corresponding SSID.

Related Topic

Activating the Wi-Fi Mode

Connecting to the Wireless Network Using Wi-Fi Protected Setup (WPS)

Wi-Fi Protected Setup (WPS) provides simplified mechanisms to configure secure wireless networks. WPS can automatically configure a wireless network with a network name (SSID) and strong WPA data encryption and authentication.

Two methods supported by Yealink IP phones in the Wi-Fi protected setup:

l Push Button Configuration (PBC): The user simply has to push the WPS key on both the IP phone and gate-

way/router to connect.

l Personal Identification Number (PIN): The user has to enter a WPS PIN generated randomly by the IP phone on the

gateway/router to connect.

Before You Begin

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Customizing Your Phone

Make sure that the Wi-Fi mode is activated.

Push Button Configuration (PBC)

Procedure

1. Navigate to Settings->Basic Settings->Wi-Fi.

2. Tap and then tap WPS.

The touch screen prompts “Press the Wi-Fi Protected Setup button on your router. It may be called “WPS” or contain this symbol:”.

3. Long press the WPS key on your gateway/router.

Once WPS setup has completed successfully, the touch screen will prompt “Connected”.

Personal Identification Number (PIN)

Procedure

1. Navigate to Settings->Basic Settings->Wi-Fi.

2. Tap and then tap WPS-PIN.

The touch screen prompts “Enter pin XXX on your Wi-Fi router. The setup can take up to two minutes to complete.”.

3. Note the PIN code.

4. Log into your gateway/router’s web interface, and configure it to search the clients. For more information, refer to

the documentation from the gateway/router manufacturer.

Once the WPS-PIN setup has completed successfully, the gateway/router’s web interface will prompt success.

Adding a Wireless Network Manually

If your gateway/router has SSID broadcast disabled, it might not appear in the scanning results. In that case, you must manually add a wireless network.

Before You Begin

Get the available wireless network information from your system administrator. Make sure that the Wi-Fi mode is activated.

Procedure

1. Navigate to Settings->Basic Settings->Wi-Fi.

2. Tap ->Add.

3. Enter the desired value in the Network SSID field.

4. Tap the Security field.

5. Tap the desired value.

l If you select WEP or WPA/WPA2 PSK, enter the password in the Password field:

l If you select 802.1x EAP, tap the EAP method field, select the desired EAP method and then enter the desired

values in the corresponding fields.

6. Do the following:

l Tap the Show password radio box to make the password visible.

l Tap the Show advanced options radio box to configure the HTTP proxy for the Browser application.

7. Tap Save.

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Yealink CP960 User Guide

Viewing the Wireless Network Information

Procedure

1. Navigate to Settings->Basic Settings->Wi-Fi.

2. Tap Wireless Status to view the detailed wireless network information (e.g., Profile Name, SSID or Signal Strength).

Disconnecting the Wireless Network Connection

You can disconnect the wireless network connection from your phone.

Procedure

1. Navigate to Settings->Basic Settings->Wi-Fi.

2. Tap the connected SSID (the top one).

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4. Tap Forget.

You can also disconnect the wireless network by deactivating the Wi-Fi mode.

Customizing Your Phone

Related Topic

Deactivating the Wi-Fi Mode

Connecting a Mobile Phone Using Bluetooth

The CP960 IP phone supports Bluetooth. Bluetooth enables low-bandwidth wireless connections within a range of 10 meters (32 feet). The best performance is in the 1 to 2 meters (3 to 6 feet) range.

You can pair and connect the Bluetooth-Enabled mobile phone with your IP phone. After connection, you can do the following:

l Make and receive mobile calls on the IP phone

l Use the IP phone as a Bluetooth speaker for music played on your mobile phone.

l Merge the calls on your IP phones, the PC and connected mobile phone into to a hybrid UC conference (refer to

Creating a Hybrid UC Conference).

Note

Not all mobile phones support this function. Contact your system administrator for more information.。

Tip

You can also connect a PC (operation system: macOS and Window10) via Bluetooth. After connection, you can place/answer a call via a softphone installed on PC using the IP phone.

Topics

Activating the Bluetooth Mode Deactivating the Bluetooth Mode Pairing and Connecting the Bluetooth-Enabled Mobile Phone Configuring the Phone Audio Feature Handling a Mobile Phone Call on the IP Phone

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Yealink CP960 User Guide

Configuring the Media Audio Feature Renaming the Paired Bluetooth -Enabled Mobile Phone Making the IP Phone Discoverable Editing Device Name of your Phone for Recognition Unpairing the Mobile Phone Disconnecting the Bluetooth-Enabled Mobile Phone

Activating the Bluetooth Mode

Procedure

1. Do one of the following:

l Swipe down from the top of the screen to enter the control center. l Tap .

l From the home screen, navigate to Settings->Basic Settings->Bluetooth.

2. Turn on the Bluetooth.

The IP phone scans the available Bluetooth device automatically.

The touch screen displays the Bluetooth icon.

Deactivating the Bluetooth Mode

You can deactivate the Bluetooth mode when you no longer use a Bluetooth device.

Procedure

1. Do one of the following:

l Swipe down from the top of the screen to enter the control center.

l Tap .

l Swipe left/right to go to the second idle screen, navigate to Settings->Basic Settings->Bluetooth.

2. Turn off the Bluetooth.

The Bluetooth icon disappears from the status bar.

Pairing and Connecting the Bluetooth-Enabled Mobile Phone

You can pair up with countless mobile phones with your IP phone but only one mobile phone can be connected at a time. After connection, the IP phone will automatically find an available line key and assign the line key for Mobile Account. The Mobile Account key’s default label is “My Mobile”. If there is no available line key, you can assign it manually.

Before You Begin

Make sure that the Bluetooth-Enabled mobile phone is discoverable.

Procedure

1. Navigate to Settings->Basic Settings->Bluetooth.

2. Tap to search for the mobile phone.

3. Tap the desired Bluetooth-Enabled mobile phone to connect to the mobile phone.

4. Tap Pair on both mobile phone and IP phone.

The connection will be completed successfully with a prompt appears under the Bluetooth-Enabled mobile phone name.

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Customizing Your Phone

And the IP phone automatically assigns a Mobile Account key.

Related Topic

Activating the Bluetooth Mode

Configuring the Phone Audio Feature

After connecting your Bluetooth-Enabled mobile phone, you can enable the phone audio feature to make/receive a mobile call using the IP phone. Then the IP phone acts as a hands-free device for your mobile phone. The call is made through your mobile phone, but the audio is present on and the call control is done by the IP phone.

Procedure

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Yealink CP960 User Guide

1. Navigate to Settings->Basic Settings->Bluetooth.

2. Tap after the desired Bluetooth Enabled mobile phone name.

3. Turn on Phone audio.

4. Tap .

Related Topic

Pairing and Connecting the Bluetooth-Enabled Mobile Phone Handling a Mobile Phone Call on the IP Phone

Configuring the Media Audio Feature

After connecting your Bluetooth-Enabled mobile phone, you can stream Bluetooth-Enabled mobile phone audio to SIP phone. That is, the SIP phone acts as the Bluetooth-Enabled mobile phone player.

To use this feature, you need to enable the Media Audio feature.

Procedure

1. Navigate to Settings->Basic Settings->Bluetooth.

2. Tap after the connected Bluetooth Enabled mobile phone name.

3. Turn on Media audio.

Tap .

Related Topic

Pairing and Connecting the Bluetooth-Enabled Mobile Phone

Handling a Mobile Phone Call on the IP Phone

You can handle a mobile phone call on your IP phones, the IP phone acts as a hands-free device for your mobile phone.

The call information appears on both your IP phone and mobile phone screen. You can control the call’s audio to go through the mobile phone or IP phone on your mobile phone. If you choose Bluetooth, the audio will go through the IP phone; if you choose Handset earpiece or Speaker, the audio will go through the mobile phone.

Before You Begin

Make sure that the Bluetooth-Enabled mobile phone is paired and connected to your IP phone and the phone audio feature is enabled.

Procedure

1. Do the following on the phone:

l Place a call. Tap the My Mobile line key first, and then place a call or multiple calls to the mobile contact.

l Answer a call. An incoming call to your mobile phone is also shown on the IP phones, you can answer the call

on the IP phone. The phone will firstly match the contacts in the mobile contacts directory to present the caller/callee identity when receiving/placing a mobile phone call.

l During the call, you can hold/resume, mute/unmute or end the call on the IP phone.

Related Topics

Pairing and Connecting the Bluetooth-Enabled Mobile Phone

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Configuring the Phone Audio Feature Placing Calls Answering Calls Ending Calls Call Mute Call Hold

Renaming the Paired Bluetooth -Enabled Mobile Phone

Before You Begin

You have paired and connected the Bluetooth-Enabled mobile phone.

Procedure

1. Navigate to Settings->Basic Settings->Bluetooth.

2. Tap after the connected mobile phone name.

3. Enter the desired device name in the Rename field.

Customizing Your Phone

Tap .

The configured mobile phone name will display in the Paired devices list on your IP phone. The mobile phone name displayed in the scanning list of other devices will not be changed.

Related Topic

Pairing and Connecting the Bluetooth-Enabled Mobile Phone

Making the IP Phone Discoverable

If you make your IP phone visible to other Bluetooth devices, other Bluetooth devices can scan and find your IP phone.

Before You Begin

Make sure you have activated the Bluetooth mode.

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Yealink CP960 User Guide

Procedure

1. Navigate to Settings->Basic Settings->Bluetooth->Edit My Device Information.

2. Turn on Open Discover.

Tap .

Related Topic

Activating the Wi-Fi Mode

Editing Device Name of your Phone for Recognition

Before You Begin

Make sure you have activated the Bluetooth mode.

Procedure

1. Navigate to Settings->Basic Settings->Bluetooth->Edit Device information.

2. Enter the desired name in the Device Name field.

The default device name is “Yealink-CP960”.

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Customizing Your Phone

Tap .

You should make your IP phone discoverable first, and then the pre-configured Bluetooth device name will display in scanning list of another device.

Related Topics

Activating the Wi-Fi Mode Making the IP Phone Discoverable

Unpairing the Mobile Phone

You can unpair your mobile phone with your IP phone. When you unpair the mobile phone, the mobile phone information disappears from the Paired devices list. To connect the mobile phone to your IP phone again, tap the desired mobile phone in the Available devices list.

Procedure

1. Do one of the following:

l Tap .

l Swipe down from the top of the screen to enter the control center.

Long tap Bluetooth.

l Navigate to Settings->Basic Settings->Bluetooth.

The touch screen shows the paired and connected Bluetooth device.

2. Tap after the connected mobile phone name.

3. Tap Unpair.

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Yealink CP960 User Guide

Disconnecting the Bluetooth-Enabled Mobile Phone

Procedure

1. Do one of the following:

l Tap .

l Swipe down from the top of the screen to enter the control center.

Long tap Bluetooth.

l Navigate to Settings->Basic Settings->Bluetooth.

2. Tap the connected mobile phone.

3. Tap OK.

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Audio Settings

The audio settings contain the volume settings, and the available ring tone and key tone settings. You can also enable touch sounds, silent mode or configure notification sound on the phone.

Topics

Adjusting the Volume Setting the Ring Tone Setting the Key Tone Enabling Touch Sounds Configuring Notification Sound Enabling Silent Mode

Adjusting the Volume

You can adjust the audio volume and the ring volume.

Topics

Adjusting the Audio Volume Adjusting the Ringer Volume Adjusting the Media Volume

Adjusting the Audio Volume

When you are playing an audio file (for example, call recording), choosing a ring tone or during a call, you can increase or lower the volume of the currently engaged audio devices (speakerphone).

Procedure

1. Tap the Volume touch key to increase or lower the audio volume.

Related Topics

Setting a Ring Tone for the Phone Setting a Ring Tone for an Account Setting a Ring Tone for a Group Setting a Ring Tone for a Contact Playing a Recorded Call

Adjusting the Ringer Volume

When the phone is idle or ringing, you can increase or decrease the ringer volume. If ringer volume is adjusted to the minimum, the minimum volume icon will appear on phone screen.

Procedure

1. Tap the Volume touch key to increase or decrease the ringer volume.

Adjusting the Media Volume

You can adjust the media volume in multiple scenarios. For example, when playing audio files in the Recorder application.

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Yealink CP960 User Guide

Procedure

1. Tap one of the Volume touch key to adjust the media volume.

The volume slider appears, you can also drag the volume slider to adjust the media volume.

Setting the Ring Tone

You can choose from a variety of ring tones to distinguish your phone from your neighbor’s. You can set distinctive ring tones for groups or contacts in your local directory, so you can identify the caller when your phone rings.

You can also choose a unique ring tone for different accounts on your phone.

The ring tones are used according to this priority: Contact ring tone>Group ring tone>Account ring tone >Phone ring tone.

Note

You can also choose a custom ring tone uploaded by your system administrator.

Topics

Setting a Ring Tone for the Phone Setting a Ring Tone for an Account Setting a Ring Tone for a Group Setting a Ring Tone for a Contact

Setting a Ring Tone for the Phone

You can choose a ring tone for all incoming calls.

Procedure

1. Navigate to Settings->Basic Settings->Sound->Ring Tones->Common.

2. Select the desired ring tone.

The ring tone is played automatically. You can tap the Volume key to adjust the ringtone volume.

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Tap .

Related Topic

Adjusting the Audio Volume

Setting a Ring Tone for an Account

You can select a unique ring tone for an individual account.

Procedure

1. Navigate to Settings->Basic Settings->Sound->Ring Tones.

2. Select the desired account.

3. Select the desired ring tone.

The ring tone is played automatically. You can tap the Volume key to adjust the ringtone volume.

If Common is selected, this account will use the ring tone selected for the phone.

Tap .

Audio Settings

Related Topic

Adjusting the Audio Volume

Setting a Ring Tone for a Group

You can select a unique ring tone for various groups in your local directory. This helps you quickly identify callers according to the ring tones.

By default, the Auto is selected, this means that the group uses the ring tone according to this priority: Contact ring tone>Account ring tone>Phone ring tone. If a specific ring tone is selected, this group will use the ring tone according to this priority: Contact ring tone>Group ring tone.

Note

You can only set a ring tone for a group that is added manually.

Procedure

Tap ->Local Directory.

Tap after the desired group, and then tap Ring.

3. Tap the desired ring tone in the pop-up dialog box.

The ring tone is played automatically. You can tap the Volume key to adjust the ringtone volume.

4. Tap OK.

Related Topic

Adjusting the Audio Volume

Setting a Ring Tone for a Contact

You can select a unique ring tone for various contacts in your directory. This helps you quickly identify callers according to the ring tones.

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Yealink CP960 User Guide

By default, the Auto is selected, it means that the contact uses the ring tone according to this priority: Group ring tone>Account ring tone>Phone ring tone.

Procedure

Tap .

2. Tap Local Directory to select the desired contact group.

Tap after the desired contact.

4. Select the desired ring tone from the Ring field.

The ring tone is played automatically. You can tap the Volume key to adjust the ringtone volume.

Tap .

Related Topic

Adjusting the Audio Volume

Setting the Key Tone

You can set the phone to produce a sound when pressing the keypad keys. The key tone is enabled by default.

Procedure

1. Navigate to Settings->Basic Settings->Sound->Key Tone.

2. Turn on Key Tone.

Tap .

Enabling Touch Sounds

If you enable touch sounds, the phone will produce a sound when you tap an option on the touch screen.

Procedure

1. Navigate to Settings->Basic Settings->Sound->Touch Sounds.

2. Turn on Touch Sounds.

Tap .

Configuring Notification Sound

The phone will produce a notification sound when receiving a notification (e.g., incoming email notification).

Procedure

1. Navigate to Settings->Basic Settings->Sound.

2. Tap the Notification Sound field.

3. Tap the desired notification sound in the pop-up dialog box.

The notification sound is played automatically. You can tap the Volume key to adjust the notification sound.

4. Tap OK.

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Audio Settings

Enabling Silent Mode

If you turn on the silent mode, the IP phone won't produce ring tone/key tone/touch sound/notification sound from phone's speaker.

Procedure

1. You can do one of the following:

l From the home screen, navigate to Settings->Basic Settings->Sound.

Turn on Silent Mode and then tap .

l Long tap the left Volume touch key to decrease the ringer volume to the minimum.

l Swipe down from the top of the screen to enter the control center and toggle Silent on.

Note

You may have no permission to turn on the silent mode. Contact your system administrator for more information.

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Call History

The IP phones maintain call history lists of Missed Calls, Placed Calls, Received Calls and Forwarded Calls.

Topics

Viewing History Records Adding a History Record to Local Directory or Blacklist Deleting History Records Disabling History Record

Viewing History Records

You can view a list of up to 100 Missed Calls, Placed Calls, Received Calls and Forwarded Calls.

Procedure

Tap .

The phone screen displays all call records.

2. Tap Local Calls to select the desired list.

Tap after the desired entry.

Call History

The detailed information of the entry appears on the phone screen.

Adding a History Record to Local Directory or Blacklist

You can add a history record to the local directory or to the blacklist.

Procedure

Tap .

The phone screen displays all call records.

2. Tap Local Calls to select the desired list.

Tap after the desired entry.

4. Tap Add or Blacklist.

5. Edit the corresponding fields.

Tap .

Deleting History Records

You can delete one or all call records from the call history list.

Topics

Deleting a Call Record Deleting All Call Records

Deleting a Call Record

Procedure

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Yealink CP960 User Guide

Tap .

The phone displays all call records.

2. Tap Local Calls to select the desired list.

Tap after the desired entry, and then tap Delete

The phone prompts whether to delete the record.

5. Tap OK.

Deleting All Call Records

Procedure

Tap .

2. Tap Local Calls to select the desired list.

3. Long tap a contact.

4. Tap the radio box on the top-right of the screen.

Tap ->Delete calls.

The phone prompts whether to delete all the records.

5. Tap OK.

Disabling History Record

History record feature is enabled by default, if you do not want to save the call log, you can disable this feature.

Procedure

1. Navigate to Settings->Features->History Record.

2. Turn off History Record.

Tap .

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Call Features

You can place a call, answer a call, transfer a call, etc. on Yealink IP phone.

Topics

Placing Calls Answering Calls Silencing or Rejecting Incoming Calls Ending Calls Auto Redial Call Mute Call Hold Do Not Disturb (DND) Redirecting Incoming Calls Transferring Calls Conference Calls Call Recording Multicast Paging

Call Features

Placing Calls

You can use your phone like a regular phone to place calls in many ways easily.

Topics

Placing a Call from the Dialer Placing Multiple Calls Placing a Call with a Speed Dial Key Placing a Call Back to the Last Incoming Number Redialing a Number Dialing a Hotline Number Placing a Call from the Call History Placing a Call from the Directory Placing an Anonymous Call

Placing a Call from the Dialer

The Dialer enables you to enter a number to place a call and display a list of previously placed calls or similar numbers in your directory. You can also select the desired contact from the search list, or select a contact from the placed call list or Directory before you enter the number.

Use your phone just like any other phone to make a call.

Note

Your system administrator can configure the source list for searching and disable to display the placed call records. Check with your system administrator to find out if they are available on your phone.

Procedure

Tap .

2. Enter a number.

You can directly select a contact to call out.

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Yealink CP960 User Guide

Note

Your system administrator can enable live dialpad feature, which enables your phone to automatically dial out the phone number after a period of time without tapping the Send soft key. Check with your system administrator to find out if this feature is available on your phone.

Placing Multiple Calls

When you are in a call, you can hold your current call and place a new call.

Procedure

1. Tap More->NewCall.

2. Enter the desired number or select a contact.

3. Tap Send.

Related Topic

Call Hold

Placing a Call with a Speed Dial Key

You can quickly dial a number which is used frequently or hard to remember by using a speed dial key.

Topics

Setting a Speed Dial Key Manually Speed Dialing a Contact Using a Speed Dial Key

Setting a Speed Dial Key Manually

You can set a line key as a Speed Dial key for a contact number.

Procedure

1. Navigate to Settings->Features->Dsskey.

2. Select the desired line key.

3. Select Speed Dial from the Type field.

4. Select the desired line from the Account ID field.

5. (Optional.) Enter the string that will appear on the touch screen in the Label field.

6. Enter the contact number that you want to dial out directly in the Value field.

7. Enter the key sequence that you want to send via DTMF in the Extension field.

Tap .

Tip

You can drag the line key to the Edit field to set it as a Speed Dial key.

Speed Dialing a Contact Using a Speed Dial Key

Before You Begin

You need to set a line key as a Speed Dial key.

Procedure

1. Tap a Speed Dial key when the phone is idle.

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Related Topic

Setting a Speed Dial Key Manually

Placing a Call Back to the Last Incoming Number

You can place a call back to the last incoming number quickly by using a Recall key.

Topics

Setting a Recall Key Recalling a Contact

Setting a Recall Key

You can set a line key as a Recall key.

Procedure

1. Navigate to Settings->Features->Dsskey.

2. Select the desired line key.

3. Select Key Event from the Type field.

4. Select ReCall from the Key Type field.

5. (Optional.) Enter the string that will appear on the phone screen in the Label field.

Call Features

Tap .

Tip

You can drag the line key to the Edit field to set a Recall key.

Recalling a Contact

Before You Begin

You need to set a line key as Recall key.

Procedure

1. Tap the Recall key.

Related Topic

Setting a Recall Key

Redialing a Number

The phone keeps a record of all the placed calls. You can call the recently dialed phone number.

Procedure

Tap .

The phone screen displays the placed calls list.

2. Tap the desired record.

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Dialing a Hotline Number

You can configure a hotline number and hotline delay. Then the IP phone will dial out the hotline number auto-

matically after the delay time when you tap or the desired line key.

Topic

Setting a Hotline Number and Delay Time

Procedure

1. Navigate to Settings->Features->Hot Line.

2. Enter the desired number in the Number field.

3. Enter the desired delay time between 0 and 10 (seconds) in the HotLine Delay field.

Tap .

Placing a Call from the Call History

You can place calls to the contact from the Call History list. The Call History list contains missed calls, placed calls, received calls, and forwarded calls.

Procedure

Tap .

The phone screen displays all call records.

2. Tap Local Calls andselect the desired call list.

3. Tap the desired entry.

Placing a Call from the Directory

You can call contacts from your phone directories.

Procedure

Tap .

2. Select the desired directory.

3. If the contact was added to a specified contact group, you can tap Local Directory to select the desired contact

group.

4. Tap the desired contact.

If the selected contact has multiple numbers, tap the desired number to dial out.

Related Topic

Searching for Contacts

Placing an Anonymous Call

You can place a call to someone without revealing your identification by blocking your name or phone number from being displayed to the recipient.

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Call Features

Note

Anonymous call is not available on all servers. Check with your system administrator to find out if this feature is available on your phone.

You need to enable anonymous call for a specific line first, and then place calls in this line.

Topics

Enabling Anonymous Call Placing an Anonymous Call

Enabling Anonymous Call

Before You Begin

Check with your system administrator if the anonymous call on code or off code is required. If required, get it from your system administrator.

Procedure

1. Navigate to Settings->Features->Anonymous.

2. Select the desired line.

3. Turn on Local Anonymous.

4. (Optional.) Turn on Send Anony Code.

5. (Optional.) Enter the anonymous call on code and off code respectively in the On Code and Off Code field beneath the Send Anony Code field.

Tap .

Placing an Anonymous Call

Before You Begin

Enable anonymous call for a specific line.

Procedure

1. Select the anonymous line to place a call.

The callee is prompted with an incoming call from anonymity.

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If the callee enables anonymous rejection feature, you may be prompted that the callee does not accept calls from an anonymous number.

Related Topics

Enabling Anonymous Call Rejecting Anonymous Calls Automatically

Answering Calls

When you receive a call, you can choose to manually answer it or answer it automatically.

Topics

Answering a Call

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Call Features

Answering a Call When in a Call Answering a Call Automatically

Answering a Call

Procedure

1. Tap Answer.

Answering a Call When in a Call

When you are in an active call and an incoming call arrives on the phone, the call waiting tone beeps, and the incoming call information is displayed.

Before You Begin

Enable call waiting feature on the phone.

Procedure

1. Tap .

The active call is placed on hold, and the incoming call becomes active.

Related Topic

Enabling Call Waiting

Call waiting enables you to receive another call when there is already an active call on your phone. If it is disabled, the new incoming call will be rejected automatically.

You can enable call waiting feature to avoid missing important calls during a call. You can also set the phone to play a warning tone when the new incoming call arrives.

Before You Begin

Check with your system administrator if the call waiting on code or off code is required. If required, get it from your system administrator.

Procedure

1. Navigate to Settings->Features->Call Waiting.

2. Turn on Call Waiting.

3. Turn on Play Tone.

4. (Optional.) Enter the call waiting on code or off code respectively in the On Code or Off Code field.

Tap .

Answering a Call Automatically

Auto answer enables you to automatically answer an incoming call in speakerphone (hands-free) mode when your phone is idle. You can also enable auto answer mute to mute the local microphone when an incoming call is answered automatically.

Procedure

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Yealink CP960 User Guide

1. Navigate to Settings->Features->Auto Answer.

2. Turn on Auto Answer.

3. Turn on Auto Answer Mute.

Tap .

If the auto answer feature is enabled, the auto answer icon appears on the phone screen.

Silencing or Rejecting Incoming Calls

When you receive an incoming call, you can choose to silence or reject the call instead of answering.

Topics

Silencing a Call Rejecting a Call Manually Rejecting Anonymous Calls Automatically

Silencing a Call

You can silence a call to stop your phone from ringing. Even if you silence the call, the incoming call notification continues to display on your phone.

Procedure

Tap .

Rejecting a Call Manually

Procedure

1. Tap Reject to reject an incoming call.

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Call Features

Rejecting Anonymous Calls Automatically

You can set your phone to automatically reject incoming calls from callers who have withheld their caller ID information (including the name or phone number). As a result, your phone will not ring and you will not be notified of an attempted call.

Before You Begin

Check with your system administrator if the anonymous call rejection on code or off code is required. If required, get it from your system administrator.

Procedure

1. Navigate to Settings->Features->Anonymous.

2. Select the desired line.

3. Turn on Anonymous Rejection.

4. (Optional.) Turn on Send Rejection Code.

5. Enter the anonymous call rejection on code and off code respectively in the On Code and Off Code field beneath the Send Rejection Code field.

Tap .

When the caller has anonymous call feature enabled and places a call to your IP phones, the call is automatically rejected.

Related Topic

Placing an Anonymous Call

Ending Calls

Procedure

1. Tap End Call.

Auto Redial

Auto Redial enables you to redial a phone number automatically when the callee is busy.

Topics

Setting the Auto Redial Redialing a Call Automatically

Setting the Auto Redial

You can enable auto redial, set the number of auto redial attempts and the time to wait between redial attempts.

Procedure

1. Navigate to Settings->Features->Auto Redial.

2. Turn on Auto Redial.

3. Enter the desired time (between 1 and 300 seconds) in the Redial Interval field.

4. Enter the desired times (between 1 and 300) in the Redial Times field.

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Tap .

Redialing a Call Automatically

Before You Begin

Enable auto redial feature on the phone.

Procedure

1. When the callee is busy, the phone screen prompts whether to auto redial the contact, tap OK to activate auto

redial.

The phone screen displays the redial times and interval.

2. Wait for the designated period of time or tap OK to redial the phone number immediately.

The phone will retry as many times as configured until the callee answers the call.

Related Topic

Setting the Auto Redial

Call Mute

You can mute the microphone of the active audio device during an active call so that the other party cannot hear you.

Procedure

1. To mute the microphone, do one of the following:

l Tap the Mute touch key in any status.

l When in a call, tap Mute.

2. To unmute the microphone, do one of the following:

l Tap the Mute touch key again in any status.

l When in a call, tap Mute again.

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Call Features

Note

Contact your system administrator, if you can only mute the microphone during an active call or the mute feature is deactivated when the active call ends.

Call Hold

You can place an active call on hold and resume the call when you are ready. When you place a call on hold, your IP PBX may play music to the other party while waiting.

Topics

Holding a Call Resuming a Held Call Swapping Between Active and Held Calls

Holding a Call

Procedure

1. Tap More->Hold during a call.

The phone screen indicates that the call is on hold.

Resuming a Held Call

Procedure

Tap More->Resume or .

If multiple calls are placed on hold, select the desired call first.

Swapping Between Active and Held Calls

You can easily switch between active and held calls.

Procedure

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1. Do one of the following to swap the active and held calls:

l Tap Previous call/Next call to switch to the desired call screen.

l Swipe left/right to switch to the desired call screen.

Do Not Disturb (DND)

DND enables your phone to reject all incoming calls automatically when you do not want to be interrupted.

If you want to receive specific numbers when DND is enabled, you can ask your system administrator to set DND Authorized Numbers.

Note

Check with your system administrator to find out if the DND feature is available on your phone.

Topics

Enabling DND

Disabling DND

Enabling DND

Procedure

1. Do one of the following:

l Swipe down from the top of the screen to enter the control center and toggle DND on.

l Navigate to Settings->Features->DND.

Turn on DND Status.

Tap .

l Tap DND during a call.

When DND is enabled, the IP phone prompts “DND mode is enabled” and the icon appears on the status bar.

Incoming calls will be rejected automatically and "n New Missed Call(s)" ("n" indicates the number of missed calls. e.g., 1 New Missed Call(s)) will appear on the touch screen.

Note

When DND and busy forward are enabled, all incoming calls will be forwarded to the configured destination number. For more information on busy forward, refer to Forwarding All Incoming Calls to a Contact.

Disabling DND

Procedure

1. Do one of the following:

l Tap Exit DND mode.. from the idle screen.

l Swipe down from the top of the screen to enter the control center and toggle DND off.

l Navigate to Settings->Features->DND, turn off DND Status and then tap .

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Call Features

Redirecting Incoming Calls

You can redirect incoming calls by forwarding all incoming calls to a contact, forwarding an incoming call manually or forwarding incoming calls with a forward key.

Topics

Forwarding All Incoming Calls to a Contact Forwarding an Incoming Call Manually

Forwarding All Incoming Calls to a Contact

You can set up the IP phone to forward all incoming calls to a contact.

Procedure

1. Navigate to Settings->Features->Call Forward.

2. Tap the desired forwarding type.

l Always Forward: Forwards all incoming calls.

l Busy Forward: Forwards incoming calls when you’re in a call.

l No Answer Forward: Forwards all unanswered incoming calls.

3. Turn on the desired forwarding type.

4. Enter the number you want to forward to in the Forward To field.

5. If you select No Answer Forward, tap the After Ring Time field to select the desired ring time to wait before for-

warding.

Tap .

The icon on the status bar indicates that the call forward is enabled.

All incoming calls will be forwarded to the destination number according to your setting.

Note

You can also enter the SIP URI or IP address in the Forward To field.

Forwarding an Incoming Call Manually

You can manually forward the call to another contact while your phone rings.

Procedure

When the phone is ringing, tap .

2. Enter the number you want to forward the incoming call to.

3. Tap Forward.

The phone screen prompts a call forward message.

Forwarding Incoming Calls with a Forward Key

By default, when the phone receives an incoming call, you can easily the Forward key to forward the incoming call to a specific contact.

Topics

Setting a Forward Key

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Forwarding Incoming Calls Using a Forward Key

Setting a Forward Key

You can set a line key as a Forward key, and specify a contact you want to forward the incoming calls to for this key.

Procedure

1. Navigate to ->Features->Dsskey.

2. Select the desired line key.

3. Select Key Event from the Type field.

4. Select Forward from the Key Type field.

Forwarding Incoming Calls Using a Forward Key

Before You Begin

You need to set a Forward key with a specific contact. Make sure your system administrator has set the forward mode to Phone.

Procedure

Transferring Calls

During a call, you can transfer the call to another contact in one of three ways:

l Blind Transfer: Transfer a call directly to the third party without consulting.

l Semi-Attended Transfer: Transfer a call when receiving ringback.

l Attended Transfer (Consultative Transfer): Transfer a call with prior consulting.

Topics

Performing a Blind Transfer Performing a Semi-Attended/Attended Transfer

Performing a Blind Transfer

You can transfer a call to another contact immediately without consulting with her/him first.

Topics

Performing a Blind Transfer

Procedure

1. Tap More->Transfer during a call.

2. Do one of the following:

l Enter the number you want to transfer the call to, and thentap Transfer.

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Call Features

Tap Transfer to complete the transfer. (The call will automatically dial out in about 5 seconds if you do not tap Transfer.)

Tap , and then select the desired contact to complete the transfer.

Tap , and then select the desired list. Tap the desired entry to complete the transfer.

Performing a Semi-Attended/Attended Transfer

You can transfer calls to other contacts immediately when receiving ringback or after consulting with them first.

Procedure

1. Tap More->Transfer during a call.

2. Do one of the following:

l Enter the number you want to transfer the call to.

Tap Transfer->Send to dial out.

Tap , and then select the desired contact group and tap the desired contact to dial out.

Tap , and then select the desired list. Tap the desired entry to dial out.

3. Do one of the following:

l When you hear the ringback tone, tap Transfer to finish a semi-attended transfer.

l After the contact answers the call, tap Transfer to finish an attended transfer (consultative transfer).

Related Topics

Setting a Speed Dial Key Manually

Conference Calls

The Yealink IP phones support a five-way local conference and multi-way network conference.

Note

Network conference is not available on all servers. Check with your system administrator to find out if it is available on your phone.

Topics

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Local Conference Network Conference

Local Conference

The CP960 IP phone supports up to five parties (including yourself) in a conference call.

There are three ways to create a conference:

l Initiating a conference by dialing multiple numbers.

l Initiating a conference by inviting participants.

l Merging multiple calls into a conference.

If you connect a mobile phone and PC to your IP phones, you can also create a hybrid UC conference.

The following figure shows what the touch screen looks like in a five-way conference call:

Topics

Initiating a Conference by Dialing Multiple Numbers Initiating a Conference by Inviting Participants Merging Multiple Calls into a Conference Call Creating a Hybrid UC Conference Holding/Resuming a Conference Call Muting/Unmuting a Conference Call Splitting a Conference Call Managing the Conference Participants Enabling/Disabling the DND Mode for a Conference Call Managing the Conference Participants

Initiating a Conference by Dialing Multiple Numbers

Procedure

1. Tap .

2. Tap Call multiple members? Click here >>.

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3. Enter the number of the first party then tap Add members or select a contact from Directory or History.

The avatar of the first party appears on the top of touch screen. You can tap the avatar to cancel the addition.

4. Repeat the step 3 until you add all intended parties.

Tap to call all intended parties at the same time.

The conference is set up after the intended parties answer the call.

Call Features

Note

The value under the icon indicates the number of parties you have added and the maximum number of the parties you can add. For example, indicates you can add up to 4 parties and you have added 1 party.

Initiating a Conference by Inviting Participants

You can invite one or multiple members at a time to join the conference.

Procedure

1. Place a call to the first party.

2. After the first party answers the call, tap Invite or tap one of the empty round space.

3. Do one of the following:

l Enter the number of the second party, and then tap Invite.

Repeat the step above until you add all intended parties.

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l Tap , tap the desired contact to dial out.

l Tap , tap the desired history record to dial out.

l Tap Call multiple members? Click here >>.

Enter the number or select the contacts, and then tap Add members to add multiple members.

Tap to call all intended parties at the same time.

Merging Multiple Calls into a Conference Call

Procedure

1. Tap Merge calls.

The calls are merged into a conference call.

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Call Features

Creating a Hybrid UC Conference

You can merge the calls on your IP phones, the PC and connected mobile phone into to a hybrid UC conference. There are many ways to create a hybrid UC conference, the following shows an example.

Before You Begin

Make sure you have an active PC audio and connected a mobile phone to your IP phone.

Procedure

1. Tap Invite or tap one of the empty round space.

2. Do the following to place a mobile call over Bluetooth on the IP phone.

a. Enter the desired number and then tap Invite.

b. Select the connected mobile phone in the pop-up dialog box.

3. Tap Invite or tap one of the empty round space.

4. Do the following to place an IP call.

a. Enter the desired number and then tap Invite.

b. Select the registered account.

c. The hybrid UC conference is created.

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Related Topics

Managing the Conference Participants Managing the Conference Participants Managing the Conference Participants

Holding/Resuming a Conference Call

When you place a conference call on hold, both other participants are placed on hold. Other participants cannot hear each other until you resume the held conference call.

Procedure

1. Tap More->Hold to place the conference call on hold.

Tap More->Resume or tap the to resume the held conference call.

Muting/Unmuting a Conference Call

You can mute the local microphone during a conference call so that the other participants can hear each other except you.

Procedure

1. Tap Mute to mute the conference call.

2. Tap Mute again to unmute the conference.

Splitting a Conference Call

You can split the conference call into individual calls. After you split a conference call, the conference call ends, and other parties are held. You can resume the hold calls.

Procedure

1. Tap More->Split to split the conference call into individual calls on hold.

Managing the Conference Participants

You can manage conference participants in the following ways:

l Mute a participant.

l Hold a participant

l Remove a participant from the conference

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Call Features

l Split the participant from the conference

l View the participant information

Procedure

1. Tap the avatar of desired participant, you can do the following:

l Tap Far Mute to mute the participant. The muted participant can hear everyone, but no one can hear the muted

participant.

l Tap Remove to remove the participant from the conference.

l Tap Split to split the participant from the conference.

l Tap Hold to hold the participant.

l Tap Detail to view the participant information.

Tap to return to the conference screen.

Enabling/Disabling the DND Mode for a Conference Call

Procedure

1. Tap DND to enable the DND mode.

2. Tap DND again to disable the DND mode.

Managing the Conference Participants

You can manage conference participants in the following ways:

l Mute a participant.

l Hold a participant

l Remove a participant from the conference

l Split the participant from the conference

l View the participant information

Procedure

1. Tap the avatar of desired participant, you can do the following:

l Tap Far Mute to mute the participant. The muted participant can hear everyone, but no one can hear the muted

participant.

l Tap Remove to remove the participant from the conference.

l Tap Split to split the participant from the conference.

l Tap Hold to hold the participant.

l Tap Detail to view the participant information.

Tap to return to the conference screen.

Network Conference

If your system administrator has set a network conference feature on your phone, you can initiate a conference with multiple participants.

Topics

Setting Up a Network Conference

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Setting Up a Network Conference

Procedure

1. Place a call to the first party.

2. When the first party answers the call, tap Invite or tap one of the empty round space.

3. Do one of the following:

l Enter the number of the second party, and then tap Invite. l Tap Call multiple members? Click here >>, enter the number of the new party, and then tap Add members.

Repeat the step above until you add all intended parties.

Tap to call all intended parties at the same time.

The conference is set up after the intended parties answer the call.

Note

The procedures for setting up a network conference call on specific servers may be different from the introduction above. Contact your system administrator for more information.

Call Recording

By default, the recorded files are saved in the internal SD card. You can connect a USB flash drive to your phone, and save the recorded audios to the connected USB flash drive.

Note

For more information on how to attach a USB flash drive, please refer to the Quick Start Guide for your IP phone on your phone's support page on Yealink Support. You can record up to 12 hours in one file.

Topics

Recording a Call Recording a Conference Managing a Call While Recording Playing a Recorded Call Pause/Resuming a Playback Fast Forwarding/Rewinding a Playback Stopping a Playback Deleting a Recorded File Checking Storage Space

Recording a Call

You can record active calls on the phone. You cannot record calls when there are no connected calls, when you place a new call, transfer a call or initiate a conference, or when you have an incoming call.

Important

Before call recording, especially those involving PSTN, it is necessary to know about the rules and restrictions of any governing call recording in the country where you are. It is also very important to inform all the call parties that you are recording and ask for their consent before recording the conversation.

Procedure

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1. During a call, tap .

2. If a USB flash drive is connected, select where to save your recording.

In this example, the recording will be saved to USB flash drive.

Call Features

Recording a Conference

You can record conference calls in the same way as other calls with the following exceptions:

l All conference participants are recorded while recording. If one of the participants holds the conference call, only

that participant is recorded. When a conference call is placed on hold, recording of the conference is paused. You can place or answer other calls, which will be recorded in the same file. When the conference call is resumed, recording of the conference resumes.

l All conference participants are recorded while recording. If one of the participants mutes the conference call, only

that participant is not recorded.

Managing a Call While Recording

You can hold/resume, mute, transfer, place a new call or set up a conference call during recording. All calls you handle during a recording are recorded in the same file.

If your call is placed on hold, the recording is paused. It means that both you and the remote party are not recorded. If you mute the call, the muted party is not recorded.

Setting a Mark When Recording a Call

You can set a mark to when recording a call to mark the special moment. And there will be a red flag on this moment when playing the recorded file so that you can drag to the moment quickly.

Procedure

1. Tap .

The icon changes to , the number will increase if you set more marks.

Stopping a Recording

You can stop recording during a call. When you end a call during recording, the recording will also be stopped and saved as *.aac file in the internal SD card or the USB flash drive automatically.

Procedure

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1. Do one of the following:

Tap .

The recording icon and recording duration disappears. A message is displayed, prompting that the call is recorded successfully.

l Tap End Call.

The recording icon and recording duration disappears, and the phone returns to the Idle screen. A prompt message is displayed, prompting that the call is recorded successfully.

Playing a Recorded Call

You can browse and play back the recorded files on your phone.

The recorded calls saved in *.aac format and include a date & time stamp and the other party’s number/IP address/name (or the first person’s number/IP address/name you called), for example, 20170515-1452-Tom was created on May 15, 2017, at 14:52 and you have a call with Tom.

Tip

You can also play back the recorded calls on the phone or on a computer using an application capable of playing “.wav” files.

Procedure

1. Tap to launch the Recorder application.

The touch screen shows all recorded files in the Audio Recorder list.

2. If you want to play the recorded audio saved in USB flash drive, tap USB.

3. Tap before the desired recorded call to play the recorded call.

The length of the recording and a progress bar are displayed as the recording plays.

You can tap the Volume key to adjust the volume of audio output.

Related Topics

Adjusting the Audio Volume

Pause/Resuming a Playback

When you receive an incoming call while playing a recording, the recording is paused automatically. You can resume the playback after handling the call. You can also pause the recording manually at any time.

Procedure

1. Tap to pause playing the recording. The appears on the touch screen.

2. Tap to resume the playback.

Fast Forwarding/Rewinding a Playback

While a recorded audio or call plays, you can fast forward or rewind the playback at any time.

Procedure

1. Drag the slider to skip forward the playing or rewind the playing.

If you have set marks for the recorded audio, you can drag the slider to the position with a red flag to listen to the marked moments.

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Call Features

Stopping a Playback

Procedure

1. Tap to stop the playing.

Deleting a Recorded File

You can delete local recordings or call recordings in Recorder application. The local recorded audios are named of a prefix “record@” and date & time stamp, while the call recordings are named of the date & time stamp.

Procedure

1. Tap to launch the Recorder application.

The touch screen shows all recorded files in the Audio Recorder list.

2. If you want to delete the recorded audio saved in USB flash drive, tap USB.

3. Tap after the desired recorded audio.

4. Tap Delete.

The phone screen prompts you whether to delete the audio.

5. Tap OK.

Checking Storage Space

You can check the storage space (e.g., total space, available space) of the IP phone or connected USB flash drive.

Procedure

1. Tap to launch the Recorder application.

2. If you want to check the storage space of the USB flash drive, tap USB.

Multicast Paging

Multicast Paging allows you to easily and quickly broadcast instant audio announcements to users who are listening to a specific multicast group on a specific channel.

The IP phone supports the following 31 channels:

l 0: Broadcasts are sent to channel 0. Note that the Yealink IP phones running old firmware version (old paging mech-

anism) can be regarded as listening to channel 0. It is the default channel.

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l 1 to 25: Broadcasts are sent to channel 1 to 25. We recommend that you specify these channels when broadcasting

with Polycom IP phones which have 25 channels you can listen to.

l 26 to 30: Broadcasts are sent to channel 26 to 30. We recommend that you specify these channels when broad-

casting with Yealink IP phones running new firmware version (new paging mechanism).

Note that all IP phones in the multicast paging group must be deployed in the same network, since a broadcast is used. The IP phone can only send/receive broadcasts to/from the listened channels. Other channels’ broadcasts will be ignored automatically by the IP phone.

Topics

Sending Multicast Paging Receiving Multicast Paging Managing a Paging Call

Sending Multicast Paging

Yealink IP phone supports up to 31 groups for paging. You can assign a label to each group to identify the phones in the group, such as All, Sales, or HR.

You can set a line key as Multicast Paging key or Paging list key on the phone, which allows you to send announcements to the phones with pre-configured multicast address(es) on specific channel(s).

Note

Multicast RTP is one way only from the sender to the multicast address(es) (receiver). For outgoing RTP multicasts, all other existing calls on the phone will be placed on hold.

Topics

Setting a Multicast Paging Key Setting a Paging List Key Setting a Paging Group Deleting a Paging Group Sending a Paging by a Multicast Paging Key Sending Pages by a Paging List Key

Setting a Multicast Paging Key

You can set a Multicast Paging key for a paging group, which allows you to send announcements quickly on the idle screen.

Before You Begin

Get the multicast IP address and port number from your system administrator.

Procedure

1. Navigate to Settings->Features->Dsskey.

2. Select the desired line key.

3. Select Key Event from the Type field.

4. Select Multicast Paging from the Key Type field.

5. (Optional.) Enter the paging group name in the Label field.

6. Enter the multicast IP address and port number (for example, 224.5.6.20:10008) in the Value field.

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7. Enter the desired channel between 0 and 30 in the Channel field.

Tap .

Tip

You can drag the line key to the Edit field to set a Multicast Paging key.

Setting a Paging List Key

You can set a Paging List key to easily access the paging groups on the idle screen.

Procedure

1. Navigate to Settings->Features->Dsskey.

2. Select the desired line key.

3. Select Key Event from the Type field.

4. Select Paging List from the Key Type field.

5. (Optional.) Enter the string that will display on the phone screen in the Label field.

Tip

Call Features

You can drag the line key to the Edit field to set a Paging List key.

Setting a Paging Group

Before You Begin

Get the multicast IP address and port number from your system administrator.

Procedure

1. Tap the paging list key when the phone is idle.

If the paging list key is not configured, you can also navigate to Settings->Features->Paging List to configure the paging list.

Tap after the desired paging group.

The default tag is Empty if it is not configured before.

3. Enter the multicast IP address and port number (for example, 224.5.6.20:10008) in the Address field.

4. Enter the string that will display on the phone screen in the Label field.

5. Enter the desired channel between 0 and 30 in the Channel field.

Tap .

7. To set more paging groups, repeat steps 2 to 6.

Deleting a Paging Group

Procedure

1. Tap the paging list key when the phone is idle.

If the paging list key is not configured, you can also navigate to Settings->Features->Paging List to configure the paging list.

2. Tap after the desired paging group.

3. Tap Delete.

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The phone screen prompts you whether to delete the paging group.

4. Tap OK.

If you want to delete all paging groups, you can tap on the top-right of the touch screen.

Sending a Paging by a Multicast Paging Key

Before You Begin

You need to set a Multicast Paging key in advance.

Procedure

1. Tap the Multicast Paging key when the phone is idle.

Both your phone and receiver’s phone play a warning tone and the multicast RTP session will be automatically answered on the receiver’s phone in the speakerphone (hands-free) mode.

The following figure shows a multicast RTP session on the phone:

Related Topic

Setting a Multicast Paging Key

Sending Pages by a Paging List Key

Before You Begin

You need to set a Paging List key in advance.

Procedure

1. Tap the paging list key when the phone is idle.

2. Tap the desired paging group.

Both your phone and receiver’s phone play a warning tone and the multicast RTP session will be automatically answered on the receiver’s phone in the speakerphone (hands-free) mode.

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Call Features

Related Topic

Setting a Paging List Key

Receiving Multicast Paging

Your system administrator has set a listening paging group for you, and then you can receive a paging call when the phone is idle. The paging call is automatically answered on your phone.

When there is a voice call or a paging call in progress, the phone handles the new paging call differently according to the multicast listening settings configured by your system administrator.

Managing a Paging Call

During a paging call, you can do the following:

l Tap More->Hold to place the current paging call on hold.

The paging call is placed on hold and the receiver releases the session.

Tap More->Resume or to resume the held paging call.

The multicast RTP session is re-established.

l Tap DND to enable or disable DND mode.

l Tap Mute to mute the multicast RTP session.

l Tap to record a call.

l Tap End Call to end the paging call.

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Yealink CP960 User Guide

Yealink CP960 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Table of Contents

About This Guide

Related Documentation

In This Guide

Getting Started with Your Phone

Hardware Overview

CP960 Hardware

Mute Key LED Indicators

Screen and Icons

Control Center/Notification Center

Idle Screen

The Home Screen

The DSS Key Screen

Configuration Screen

Dialing Screen

Calls Screen

Icons in the Status Bar

CP960 Line Key Icons

Call History Icons

Navigating Menus and Fields

Entering Characters

Using the Onscreen Keyboard

English (UK) Input Method

Google Pinyin Input Method

Using the Dial Pad

Customizing Your Phone

Changing the Administrator Password

Wallpaper

Changing Wallpaper on Idle Screen

Screen Saver

Changing the Waiting Time for Screen Saver

Setting the Screen Saver Type

Changing the Screen Backlight Brightness and Time

Changing the Backlight and Time on Idle Screen

Changing the Backlight on Control Center

Changing the Language

Changing the Input Method

Time & Date

Setting the Time and Date Manually

Changing the Time and Date Format

Phone Lock

Phone Lock and Waiting Time

Setting the Phone Lock

Setting a Phone Lock Key

Locking Your Phone Manually

Unlocking Your Phone

Changing Your Phone Unlock PIN

Line Keys

Assigning Functionality to a Line Key

Changing the Location of the Line Keys

Deleting a Line Key

Wireless Network

Activating the Wi-Fi Mode

Deactivating the Wi-Fi Mode

Connecting to the Wireless Network

Connecting to an Available Wireless Network Manually

Connecting to the Wireless Network Using Wi-Fi Protected Setup (WPS)

Adding a Wireless Network Manually

Viewing the Wireless Network Information

Disconnecting the Wireless Network Connection

Connecting a Mobile Phone Using Bluetooth

Activating the Bluetooth Mode

Deactivating the Bluetooth Mode

Pairing and Connecting the Bluetooth-Enabled Mobile Phone

Configuring the Phone Audio Feature

Configuring the Media Audio Feature

Handling a Mobile Phone Call on the IP Phone

Renaming the Paired Bluetooth -Enabled Mobile Phone

Making the IP Phone Discoverable

Editing Device Name of your Phone for Recognition

Unpairing the Mobile Phone

Disconnecting the Bluetooth-Enabled Mobile Phone

Audio Settings

Adjusting the Volume

Adjusting the Audio Volume

Adjusting the Ringer Volume