Yealink CP960 User Manual

Copyright
Copyright © 2018 YEALINK(XIAMEN) NETWORK TECHNOLOGY
Copyright © 2018 Yealink (Xiamen) Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, photocopying, recording, or oth­erwise, for any purpose, without the express written permission of Yealink (Xiamen) Network Technology CO., LTD. Under the law, reproducing includes translating into another language or format.
When this publication is made available on media, Yealink (Xiamen) Network Technology CO., LTD. gives its consent to downloading and printing copies of the content provided in this file only for private use but not for redistribution. No parts of this publication may be subject to alteration, modification or commercial use. Yealink (Xiamen) Network Tech­nology CO., LTD. will not be liable for any damages arising from use of an illegally modified or altered publication.
Trademarks
Yealink®, the logo and the name and marks is trademark of Yealink (Xiamen) Network Technology CO., LTD, which are registered legally in China, the United States, EU (European Union) and other countries.
All other trademarks belong to their respective owners. Without Yealink’s express written permission, recipient shall not reproduce or transmit any portion hereof in any form or by any means, with any purpose other than personal use.
Warranty
(1) Warranty
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE AND PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS.
(2) Disclaimer
YEALINK (XIAMEN) NETWORK TECHNOLOGY CO., LTD. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Yealink (Xiamen) Network Technology CO., LTD. shall not be liable for errors contained herein nor for incidental or consequential damages in connection with the furnishing, performance, or use of this guide.
(3) Limitation of Liability
Yealink and/or its respective suppliers are not responsible for the suitability of the information contained in this doc­ument for any reason. The information is provided “as is”, and Yealink does not provide any warranty and is subject to change without notice. All risks other than risks caused by use of the information are borne by the recipient. In no event, even if Yealink has been suggested the occurrence of damages that are direct, consequential, incidental, special, punitive or whatsoever (Including but not limited to loss of business profit, business interruption or loss of business information), shall not be liable for these damages.
End User License Agreement
This End User License Agreement ("EULA") is a legal agreement between you and Yealink. By installing, copying or oth­erwise using the Products, you: (1) agree to be bounded by the terms of this EULA, (2) you are the owner or an author­ized user of the device, and (3) you represent and warrant that you have the right, authority and capacity to enter into this agreement and to abide by all its terms and conditions, just as if you had signed it. The EULA for this product is available on the Yealink Support page for the product.
Patent Information
China, the United States, EU (European Union) and other countries are protecting one or more patents of accom­panying products and/or patents being applied by Yealink.
Customer Feedback
We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and com­ments to DocsFeedback@yealink.com.
Technical Support
Visit Yealink WIKI (http://support.yealink.com/) for the latest firmware, guides, FAQ, Product documents, and more. For better service, we sincerely recommend you to use Yealink Ticketing system (https://ticket.yealink.com) to submit all your technical issues.
GNU GPL INFORMATION
Yealink CP960 HD IP conference phone firmware contain third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and con­ditions of the license.
The original GPL license, source code of components licensed under GPL and used in Yealink products can be down­loaded online: http://www.yealink.com/onepage_83.html.

Table of Contents

Table of Contents
Table of Contents
About This Guide
Related Documentation In This Guide
Getting Started with Your Phone
Hardware Overview
CP960 Hardware Mute Key LED Indicators
Screen and Icons
Control Center/Notification Center Idle Screen
The Home Screen
The DSS Key Screen Configuration Screen Dialing Screen Calls Screen Icons in the Status Bar CP960 Line Key Icons Call History Icons
Navigating Menus and Fields Entering Characters
Using the Onscreen Keyboard
English (UK) Input Method
Google Pinyin Input Method Using the Dial Pad
1
9
9 9
11
11 11 13 13 13 15 15 16 17 17 18 19 19 22 22 23 23 24 26 27
Customizing Your Phone
Changing the Administrator Password Wallpaper
Changing Wallpaper on Idle Screen
Screen Saver
Changing the Waiting Time for Screen Saver Setting the Screen Saver Type
Changing the Screen Backlight Brightness and Time
Changing the Backlight and Time on Idle Screen Changing the Backlight on Control Center
Changing the Language Changing the Input Method Time & Date
Setting the Time and Date Manually Changing the Time and Date Format
29
29 29 29 30 30 30 31 31 31 33 33 33 33 34
1
Yealink CP960 User Guide
Phone Lock
Phone Lock and Waiting Time Setting the Phone Lock Setting a Phone Lock Key Locking Your Phone Manually Unlocking Your Phone Changing Your Phone Unlock PIN
Line Keys
Assigning Functionality to a Line Key Changing the Location of the Line Keys Deleting a Line Key
Wireless Network
Activating the Wi-Fi Mode Deactivating the Wi-Fi Mode Connecting to the Wireless Network
Connecting to an Available Wireless Network Manually
Connecting to the Wireless Network Using Wi-Fi Protected Setup (WPS)
Adding a Wireless Network Manually Viewing the Wireless Network Information Disconnecting the Wireless Network Connection
Connecting a Mobile Phone Using Bluetooth
Activating the Bluetooth Mode Deactivating the Bluetooth Mode Pairing and Connecting the Bluetooth-Enabled Mobile Phone Configuring the Phone Audio Feature Configuring the Media Audio Feature Handling a Mobile Phone Call on the IP Phone Renaming the Paired Bluetooth -Enabled Mobile Phone Making the IP Phone Discoverable Editing Device Name of your Phone for Recognition Unpairing the Mobile Phone Disconnecting the Bluetooth-Enabled Mobile Phone
34 35 35 35 35 36 36 36 36 37 38 38 39 39 39 39 40 41 42 42 43 44 44 44 45 46 46 47 47 48 49 50
Audio Settings
Adjusting the Volume
Adjusting the Audio Volume Adjusting the Ringer Volume Adjusting the Media Volume
Setting the Ring Tone
Setting a Ring Tone for the Phone Setting a Ring Tone for an Account Setting a Ring Tone for a Group Setting a Ring Tone for a Contact
Setting the Key Tone Enabling Touch Sounds
2
51
51 51 51 51 52 52 53 53 53 54 54
Table of Contents
Configuring Notification Sound Enabling Silent Mode
Directory
Local Directory
Managing the Local Directory Groups
Adding Contact Groups
Editing Contact Groups
Deleting Contact Groups Managing the Local Directory Contacts
Adding Contacts
Editing Contacts
Deleting a Contact
Deleting All Contacts Moving a Local Directory Contact to Blacklist Searching for Contacts
Blacklist
Adding a Blacklist Contact Editing a Blacklist Contact Deleting Blacklist Contacts
Deleting a Blacklist Contact
Deleting all Blacklist Contacts Moving a Blacklist Contact to the Local Directory
Remote Phone Book
Searching for Remote Phone Book Contacts Adding a Remote Phone Book Contact to the Local Directory or Blacklist
54 55
57
57 57 57 57 58 58 58 59 59 59 59 60 60 61 61 61 61 61 62 62 62 62
Call History
Viewing History Records Adding a History Record to Local Directory or Blacklist Deleting History Records
Deleting a Call Record Deleting All Call Records
Disabling History Record
Call Features
Placing Calls
Placing a Call from the Dialer Placing Multiple Calls Placing a Call with a Speed Dial Key
Setting a Speed Dial Key Manually
Speed Dialing a Contact Using a Speed Dial Key Placing a Call Back to the Last Incoming Number
Setting a Recall Key
Recalling a Contact Redialing a Number
65
65 65 65 65 66 66
67
67 67 68 68 68 68 69 69 69 69
3
Yealink CP960 User Guide
Dialing a Hotline Number
Setting a Hotline Number and Delay Time Placing a Call from the Call History Placing a Call from the Directory Placing an Anonymous Call
Enabling Anonymous Call
Placing an Anonymous Call
Answering Calls
Answering a Call Answering a Call When in a Call
Enabling Call Waiting Answering a Call Automatically
Silencing or Rejecting Incoming Calls
Silencing a Call Rejecting a Call Manually Rejecting Anonymous Calls Automatically
Ending Calls Auto Redial
Setting the Auto Redial Redialing a Call Automatically
Call Mute Call Hold
Holding a Call Resuming a Held Call Swapping Between Active and Held Calls
Do Not Disturb (DND)
Enabling DND Disabling DND
Redirecting Incoming Calls
Forwarding All Incoming Calls to a Contact Forwarding an Incoming Call Manually Forwarding Incoming Calls with a Forward Key
Setting a Forward Key
Forwarding Incoming Calls Using a Forward Key
Transferring Calls
Performing a Blind Transfer
Performing a Blind Transfer Performing a Semi-Attended/Attended Transfer
Conference Calls
Local Conference
Initiating a Conference by Dialing Multiple Numbers
Initiating a Conference by Inviting Participants
Merging Multiple Calls into a Conference Call
Creating a Hybrid UC Conference
70 70 70 70 70 71 71 72 73 73 73 73 74 74 74 75 75 75 75 76 76 77 77 77 77 78 78 78 79 79 79 79 80 80 80 80 80 81 81 82 82 83 84 85
4
Table of Contents
Holding/Resuming a Conference Call
Muting/Unmuting a Conference Call
Splitting a Conference Call
Managing the Conference Participants
Enabling/Disabling the DND Mode for a Conference Call
Managing the Conference Participants Network Conference
Setting Up a Network Conference
Call Recording
Recording a Call Recording a Conference Managing a Call While Recording
Setting a Mark When Recording a Call
Stopping a Recording Playing a Recorded Call Pause/Resuming a Playback Fast Forwarding/Rewinding a Playback Stopping a Playback Deleting a Recorded File Checking Storage Space
Multicast Paging
Sending Multicast Paging
Setting a Multicast Paging Key
Setting a Paging List Key
Setting a Paging Group
Deleting a Paging Group
Sending a Paging by a Multicast Paging Key
Sending Pages by a Paging List Key Receiving Multicast Paging Managing a Paging Call
86 86 86 86 87 87 87 88 88 88 89 89 89 89 90 90 90 91 91 91 91 92 92 93 93 93 94 94 95 95
Advanced Features
Call Completion
Enabling Call Completion Using Call Completion
Call Pickup
Picking up a Call Directly Picking up a Group Call Directly Picking up a Call with a Directed Pickup Key
Setting a Directed Pickup Key
Directed Picking up a Call Using a Directed Pickup Key Picking up a Call with a Group Pickup Key
Setting a Group Pickup Key
Picking up a Group Call Using a Group Pickup Key
Call Park
97
97 97 97 98 98 99 99
99 100 100 100 101 101
5
Yealink CP960 User Guide
Configuring a Call Park Key Using Call Park Feature
Busy Lamp Field (BLF)
Setting a BLF Key State Indicator of Remote Line by BLF Key Visual Alert for Monitored Lines Picking up a Remote Call by BLF Key
Setting the Directed Call Pickup Code for BLF key Picking up a Remote Call
Transferring a Call by BLF Key
Performing a Blind Transfer Performing a Semi-attended/Attended Transfer
BLF List
State Indicator of Remote Line by BLF List Key Visual Alert for Monitored Lines Picking up a Remote Call by BLF List Key Transferring a Call by BLF List Key
Performing a Blind Transfer
Performing a Semi-attended/Attended Transfer Retrieving a Call by a BLF List Key Barging In an Active Call by BLF List Key
Shared Line
State Indicator of Shared Line Placing Calls on a Shared Line Answering Calls on a Shared Line Placing a Call on Public Hold Placing a Call on Private Hold
Setting a Private Hold Key
Holding a Call Privately Retrieving a Held Call Remotely on a Shared line Barging In an Active Call on a Shared line Pulling a Shared Call on a Shared line
Intercom
Placing an Intercom Call
Setting an Intercom Key
Placing an Intercom Call to the Target Extension Picking Up an Incoming Call of the Target Extension
Setting the Directed Call Pickup Code for Intercom Key
Picking Up a Remote Call by Intercom Key Answering an Intercom Call
Setting Intercom
Answering an Intercom Call
Voice Mail
Setting the Voice Mail Code
101 101 102 102 103 103 104 104 104 105 105 105 105 106 106 106 107 107 107 107 108 108 108 109 109 110 110 110 110 111 111 111 112 112 113 113 113 113 114 114 114 115 115 115
6
Table of Contents
Receiving a Voice Message Leaving Voice Mails Listening to Voice Mails
Hot Desking
System Applications
Recorder
Recording Audios Playing the Recorded Audios Pause/Resuming a Playback Fast Forwarding/Rewinding a Playback Stopping a Playback Copying Recorded Audios to USB Flash Drive Copying All Recorded Audios to USB Flash Drive Renaming the Recorded Audios Deleting a Recorded File Deleting All Recorded Audios Checking Storage Space
Browser
Browsing a Web Page Managing Bookmarks Adding a Web Page to the Bookmarks List
Opening a Web Page from the Bookmarks List
Editing a Bookmark
Deleting a Bookmark Setting a Home Page Clearing the Navigation History Modifying Browser Settings
Clock
116 116 116 117
119
119 119 120 120 120 120 121 121 121 121 122 122 122 123 123 123 124 125 125 125 126 126 126
Using Your IP Phone with PC
Setting CP960 as the PC Audio of the PC Connecting Managing the PC Audio
Hold/Resume the Placing PC Audio Muting or Unmuting the Microphone
Setting the IP Phone as PC Audio Device
Setting the IP Phone as PC Audio Device via Softphone Setting the IP Phone as PC Audio Device via PC
Disabling the PC Audio
Using the CP Wireless Expansion Mic CPW90
Placing the CPW90 Turning the CPW90 On or Off Registering the CPW90 Registering the CPW90 with Another IP Phone Unregistering the CPW90
129
129 130 131 131 131 131 132 132
133
133 133 134 135 135
7
Yealink CP960 User Guide
Muting or Unmuting the CPW90 Idle Mode Viewing CPW90 Information Finding the CPW90 Charging the CPW90 CPW90 LED Instructions CPW90 Working Frequency
Using CP960 Star Connection Feature
State Indicator of CP960 Star Connection Configuring the Master Phone
Setting Up a Star Connection Group Sending Broadcast from Master Phone Removing a Slave Phone Dissolving a Star Connection Group Finding a Slave Phone Stop Finding a Slave Phone
Configuring the Slave Phone
Joining a Star Connection Group Quitting a Star Connection Group Finding a Master Phone Stop Finding a Master Phone
135 136 136 136 136 137 137
140
140 140 140 141 141 141 141 142 142 142 143 143 143
Maintaining Your Phone
Investigating Warnings Clearing Warnings Rebooting Your Phone Resetting to Factory Settings Updating the Phone Configuration
Appendix - Menu Structure
145
145 145 146 146 146
147
8

About This Guide

About This Guide
Thanks for choosing Yealink CP960 IP conference phone, which comprises the power of the Android 5.1 operating sys­tem and is exquisitely designed for the medium-to-large conference room. CP960 is a 5-inch touchable conference phone which simply putting all of the key conferencing functions at your fingertips, allowing users to enjoy its power­ful business telephony features, such as Call Hold, Call Transfer, Call and Conference Recording, Multicast Paging and five-way Conference over an IP network. Meanwhile, users can benefit from two optional expansion microphones for wider voice pickup range.
This guide provides everything you need to quickly use your new phone. Firstly, verify with your system administrator that the IP network is ready for phone configuration. Also be sure to read the Quick Start Guide which can be found in your phone package before you set up and use the IP phone. As you read this guide, keep in mind that some features are only configurable by your system administrator or determined by your phone environment. As a result, some fea­tures may not be enabled or may be operated differently on your phone. Additionally, the examples and graphics in this guide may not directly reflect what is displayed or is available on your phone screen.
Read the
Yealink Products Regulatory Notices guide
for all regulatory and safety guidance.

Related Documentation

You can obtain additional information for CP960 on the Yealink support page.
The following types of related documents are available on each support page:
l Release Notes, which details bug fixes and feature enhancements when an update is released.
l Quick Start Guide, which describes how to assemble your phone and configure the basic phone features.
l Administrator Guide, which provides the detailed information on how to configure phone features for system admin-
istrator.
l Regulatory Notice, which provides information about all regulatory and safety guidance.

In This Guide

Chapters in this guide include:
l Chapter 1 About This Guide
l Chapter 2 Getting Started with Your Phone
l Chapter 3 Customizing Your Phone
l Chapter 4 Audio Settings
l Chapter 5 Directory
l Chapter 6 Call History
l Chapter 7 Call Features
l Chapter 8 Advanced Features
l Chapter 9System Applications
l Chapter 10Using Your IP Phone with PC
l Chapter 11Using the CP Wireless Expansion Mic CPW90
l Chapter 12Using CP960 Star Connection Feature
l Chapter 13 Maintaining Your Phone
l Chapter 14 Appendix - Menu Structure
9
Yealink CP960 User Guide
10

Getting Started with Your Phone

Getting Started with Your Phone
This chapter provides the overview of phone hardware and screen layout, and introduces how to navigate your phone for the best performance.
Topics
Hardware Overview Screen and Icons Navigating Menus and Fields Entering Characters

Hardware Overview

Topics
CP960 Hardware Mute Key LED Indicators

CP960 Hardware

The following figure shows the primary hardware component of CP960 IP phone:
11
Yealink CP960 User Guide
Hardware component instructions of the phone are:
Item Description
Three Internal
1
Microphones
2 Mute Touch Keys
3 Speaker Provides hands-free (speakerphone) audio output.
4 Touch Screen
Volume Touch
5
Keys
HOME Touch
6
Key
7 Security Slot
3.5mm Audio-
8
out Port
Provide 20-feet and 360-degree coverage to transmit sound to other phones.
• Indicate phone statuses.
• Toggle mute feature.
5 inch (720 x 1280) capacitive (5 points) touch screen with two idle screens. Tap to select items and navigate menus. Shows information about calls, messages, time, date and other relevant data:
• Call information—caller ID, call duration
• Icons (for example, )
• Missed call list or second incoming caller information
• Prompt text (for example, “Save successfully!”)
• Time and date
Adjust the volume of the speaker, ringer or media.
Returns to the idle screen.
Allows you to connect a universal security cable to your phone so you can lock down your phone. The phone will not be removed after locked.
Allows you to connect an optional external speaker.
12
Getting Started with Your Phone
Item Description
9 Network Port Allows you to connect the IP phone to the wired network.
10 USB Ports Allow you to connect an optional USB flash drive or CPW90 charging cradle.
11 Micro USB Port
Allows you to connect a PC and turn CP960 into an external speaker and microphone for your PC.

Mute Key LED Indicators

LED Status Description
Solid red
Flashing red The phone is ringing.
Solid green
Off
The phone is initializing. The phone is muted.
The phone is placing a call. There is an active call on the phone.
The phone is powered off. The phone is idle.

Screen and Icons

Before you use the phone, you need to be familiar with the state of your phone, including phone screen layout and icons.
Topics
Control Center/Notification Center Idle Screen Configuration Screen Dialing Screen Calls Screen Icons in the Status Bar CP960 Line Key Icons Call History Icons

Control Center/Notification Center

Control center or notification center allows you to access common features or view important notifications quickly. You cannot enter the control center and notification center when calling, ringing or in a call.
Procedure
1. Swipe down from the top of the screen to enter the control center and the notification center:
13
Yealink CP960 User Guide
No. Name Description
1 Time and date Display the phone’s time and date.
2
3
Control Center
Backlight Slider
Wi-Fi
Bluetooth
• Indicate the number of the connected wireless microphones.
• Tap to enter the wireless microphone settings screen.
Drag the slider to adjust the screen brightness quickly. You can also enter the Backlight setting screen to adjust the screen brightness.
l Tap to turn Wi-Fi on or off quickly.
l Long tap to enter Wi-Fi setting screen.
l Tap to turn Bluetooth on or off quickly.
l Long tap to enter the Bluetooth setting screen.
DND Tap to turn DND on or off quickly.
Auto Answer
Tap to turn auto answer on or off quickly.
Mute Tap to turn mute on or off quickly.
Silent Tap to turn silent mode on or off quickly.
4 Notification Center l Tap the desired notification message to view the details.
14
Getting Started with Your Phone
No. Name Description
l Swipe left or right to delete a specific notification.
l Tap clear to delete all notifications.
1. Swipe up from the bottom of the screen or tap the Home touch key to exit the control center and the notification center.

Idle Screen

The CP960 IP phone supports two idle screens by default. You can swipe left or right to switch between two idle screens.
Note
A third idle screen will appear if your system administrator customizes shortcut keys for you.
Topics
The Home Screen The DSS Key Screen
The Home Screen
The Home screen displays as below:
No. Name Description
1 Status Bar Displays the label of the current account, icons and time.
2 Icons Icons are displayed on the left of the status bar.
3 Current Account
If there is no account registered on the IP phones, this field will display No
15
Yealink CP960 User Guide
No. Name Description
Service.
If the phone is registered and there is a Bluetooth-Enabled mobile phone con­nected with the phone, this field will display Multiple account.
4 Time The phone’s time is displayed on the right of the status bar.
5 Digital Clock Displays the phone’s time and date.
6 Wallpaper Shows the specified wallpaper, which can be customized.
Settings Tap to access phone settings and features.
System Applic-
7
8 Screen Indicator Indicates idle screen you are currently viewing.
9
ations
Programmable
Keys
Browser Tap to present and explore content on the World Wide Web.
Message Tap to access the voice mails or leave voice mails for someone.
History Tap to enter the History screen and view call history.
Recorder Tap to record audio.
Dial Tap to enter the dialing screen.
Directory Tap to enter the Directory screen and view contacts.
Bluetooth Tap to enter the Bluetooth settings screen.
The DSS Key Screen
The DSS key screen displays phone’s line keys.
No. Application Description
1 Tap to add a line key.
2 Line Key List This area shows the line key labels. You can customize the line key as other functions.
16
Getting Started with Your Phone
No. Application Description
3 Page Keys Tap to turn to the corresponding page.
Related Topic
Line Keys

Configuration Screen

You can tap to access phone settings and features, and then configure the corresponding settings and features.
No. Name Description
1 Title Area Displays the title of the current menu screen.
2 Tap to accept the settings.
Displays configuration items of the highlighted menu item in the menu tree area.
3 Configuration Area
4 Tap to go back to previous screen.
• Tap the switch button to turn the feature on or off.
• Enter the data using the onscreen keyboard.

Dialing Screen

You can tap to access the Dialing screen.
From Dialing screen, the placed call records are displayed. You can also use the phone keypad to enter and edit data. The contacts whose name or phone number matches the entered characters appear on the phone screen. You can select the desired contact to place a call directly.
Note
Your system administrator can configure the search source list in dialing, and disable the phone to display the placed call records. Check with your system administrator to find out if they are available on your phone.
17
Yealink CP960 User Guide

Calls Screen

All of your active and held calls are displayed on the calls screen. You can tap Previous call/Next call or swipe left or right to switch to desired calls screen.
When there is an active call and a held call, the calls screen on the IP phone is shown as below:
18

Icons in the Status Bar

Icons Description
Unavailable wired network
Voice Mail
Auto Answer
Do Not Disturb
Call Forward
Silent mode
Keep Mute
Getting Started with Your Phone
Phone Lock
Missed Calls
Bluetooth enabled
Bluetooth-enabled mobile phone paired and con­nected
Wi-Fi enabled
Wi-Fi signal strength from weak to strong after con­necting successfully
USB flash drive detected
Phone Warning

CP960 Line Key Icons

Icon indicator (associated with line key features):
Icons Description
Hold/Public Hold Private Hold
DND
Voice Mail
Direct Pickup
19
Yealink CP960 User Guide
Icons Description
Group Pickup
DTMF Prefix
LDAP Local Group XML Group
XML Browser
Forward
ReCall
Record URL Record
Recording starts successfully (Record/URL Record)
Multicast Paging Paging List
Hot Desking
Zero Touch
URL
Phone Lock
Directory
Speed Dial
Icon indicator (associated with line)
Icons Description
Registered private line
(Flashing)
20
Register failed
Registering
Icons Description
Registered shared line
Icon indicator (associated with the mobile account)
Icons Description
Mobile Account (Bluetooth-Enabled mobile phone is both paired and connected)
Mobile Account (Bluetooth-Enabled mobile phone fails to connect)
Mobile Account (Bluetooth-Enabled mobile
(Flashing)
Icon indicator (associated with BLF/BLF List)
phone is connecting)
Getting Started with Your Phone
Icons Description
BLF/BLF list idle state
BLF/BLF list ringing state
(Flashing)
BLF/BLF list callout state
(Flashing)
BLF/BLF list talking state
BLF hold state
BLF list call park state
BLF/BLF list failed state
Icon indicator (associated with Intercom)
Icons Description
Intercom idle state
Callout
Talking
Intercom ringing state
Intercom callout state
Intercom talking state
Intercom failed state
21
Yealink CP960 User Guide
Icon indicators (associated with a shared line)
The Local SCA Phone is involved in an SCA call, while the Monitoring SCA Phone is not involved in the SCA call and used for monitoring shared line.
Icons Description
The shared line is idle.
(Monitoring SCA Phone)
(Local SCA Phone)
(Monitoring SCA Phone)

Call History Icons

Icons Description
The shared line is seized.
The shared line receives an incoming call.
The shared line is dialing.
The shared line is in busy or is in a call.
The call on the shared line is placed on public hold.
The call on the shared line is placed on private hold.
The call on the shared line is barged in by the other shared line party.
In a multi-party call, all the participants place the call on hold.
Received Calls
Placed Calls
Missed Calls
Forwarded Calls

Navigating Menus and Fields

Procedure
1. To navigate menus and fields, you can:
l Tap corresponding keys on the touch screen.
l Tap menu items, fields, and arrows on the touch screen.
l Press keys on the phone keypad.
2. To operate your phone using gestures, follow these tips:
22
Getting Started with Your Phone
Gesture Action
Tap Touch an item on the screen with your finger, and then lift your finger.
Long Tap
Swipe
Drag Touch and hold, then move. To stop scrolling, stop the dragging motion.
Pinch
Open
Pinch
Close
Touch an item for about 2 seconds without lifting your finger from the screen till an action occurs.
Touch and move. When you want to scroll quickly, swipe your finger across the screen, either up, down, left or right.
Touch the screen with two or more fingers, and then move the fingers away from each other (stretch).
Touch the screen with two or more fingers, and then move the fingers towards each other (pinch).

Entering Characters

The phone provides onscreen keyboard and onscreen dial pad to enter data. Onscreen dial pad provides a standard key layout, which enables users to use existing or familiar key positions.
Topics
Using the Onscreen Keyboard Using the Dial Pad

Using the Onscreen Keyboard

Before using the onscreen keyboard to enter data, you need to know the function of the keys on the onscreen key­board. The phone supports two kinds of input methods: English (UK) and Google Pinyin.
When you use the onscreen keyboard, the other following things you need to know:
If you want to Action
Position the cursor. Tap to position.
1. Long tap the entered character(s).
Select all characters.
2. Do one of the following:
• Tap on the top of the touch screen.
23
Yealink CP960 User Guide
If you want to Action
• Drag / to select all characters.
1. Long tap the entered character(s).
2. Drag / to select the characters you want to cut/copy.
Cut/Copy characters.
Delete more characters at a time.
Replace characters.
3. Tap / on the top of the touch screen.
4. Long tap the desired field.
5. Tap PASTE.
• Long tap the entered character(s). Drag / to select the characters you want to delete. Tap .
• Long tap .
1. Drag your finger to highlight the characters you want to replace.
2. Tap the desired character.
Related Topic
Changing the Input Method
Topics
English (UK) Input Method Google Pinyin Input Method
English (UK) Input Method
No. Item Description
• Tap to enter letters.
1 26 English Letters
2 Delete Key
• Long tap a key then slide to choose one of the options to enter an alternate character.
• Tap to delete the entered characters one by one.
• Long tap to delete two or more characters.
24
Getting Started with Your Phone
No. Item Description
Next Key Tap to go to the next field.
Done
Label automatically to identify the
3
4 Two Special Characters
5 Space Key
6 Tap to switch to the numeric&symbolic input mode.
7 Tap to switch to the uppercase input mode.
Tap to switch to the numeric&symbolic input mode as shown below:
context-sensitive features.
Send
Go Key Tap to browse the web page.
Tap to confirm the settings.
Key
Tap to dial out the number.
Key
• Tap to enter special characters.
• Long tap point key (.) then slide to choose one of the options to enter an alternate character.
• Tap to enter spaces.
• Long tap to change input method.
No. Item Description
• Tap to enter numbers.
1 Numbers
2 Special Characters
3 Delete Key
Label automatically to identify the con-
4
text-sensitive features.
• Long tap a key then slide to choose one of the options to enter an alternate character.
• Tap to enter special characters.
• Long tap a key then slide to choose one of the options to enter an alternate character.
• Tap to delete the entered characters one by one.
• Long tap to delete two or more characters.
Next
Tap to go to the next field.
Key
Done
Tap to confirm the settings.
Key
Send
Tap to dial out the number.
Key
25
Yealink CP960 User Guide
No. Item Description
Go Key Tap to browse the web page.
5 Space Key
6 Tap to switch to the lowercase input mode.
7 Tap to switch to the symbolic input mode.
Tap to switch to the symbolic input mode as shown below:
No. Item Description
• Tap to enter special characters.
1 Special Characters
2 Delete Key
• Long tap a key then slide to choose one of the options to enter an altern­ate character.
• Tap to delete the entered characters one by one.
• Long tap to delete two or more characters.
• Tap to enter spaces.
• Long tap to change input method.
Next Key Tap to go to the next field. Label automatically to identify the con-
3
text-sensitive fea-
tures.
4 Space Key
5 Tap to switch to the lowercase input mode.
6 Tap to switch to the numeric&symbolic input mode.
Done Key Tap to confirm the settings.
Send Key Tap to dial out the number.
Go Key Tap to browse the web page.
• Tap to enter spaces.
• Long tap to change input method.
Google Pinyin Input Method
You can use Google Pinyin input method (谷歌拼音输 入 法 ) to enter Chinese characters.
When you change the input method to Google Pinyin, the onscreen keyboard displays the English input mode as shown below by default:
26
Loading...
+ 121 hidden pages