Xerox Telecopier 7017, Telecopier 7017SF Technical Reference Manual

7017 / 7017SF Technical Reference
Manual

Table of Contents

Section 1 Service Call Procedures
Section 2 Status Indicator Repair Analysis Procedures
Section 3 Image Quality
Section 4 Repair / Adjustment
Section 5 Parts List
Section 6 General Procedures / Information
Section 7 Wiring Data
Section 8 Store and Forward Option

7010 / 7017SF Technical Reference Manual

www.printcopy.info

www.printcopy.info

http://xww.xedoc.world.xerox.com/data/XEDOC/Central/Fax/7017/TECH/7017stoc.htm [28/09/1999 11:33:51]

1. Service Call Procedures

Introduction 1-2●
Call flow 1-2●

Procedures

1.1 Initial Actions 1-2●

1.2 System Checks 1-2●

1.2.1 Prepare for System Checks 1-3

1.2.2 Off-Line System Check 1-3

1.2.3 On-Line System Check 1-5

1.3 Additional System Checks 1-6●

1.3.1 G2 On-Line Check 1-6

1.3.2 Store and Forward Check 1-6

1.3.3 Automatic Document Feeder Check 1-7

1.4 Final Actions 1-7●

1.4.1 Call Completion 1-7

1. Service Call Procedures

www.printcopy.info

www.printcopy.info

http://xww.xedoc.world.xerox.com/data/XEDOC/Central/Fax/7017/TECH/section1.htm [28/09/1999 11:33:53]

Section Introduction

www.printcopy.info

www.printcopy.info

The Service Call Procedures section is used to
identify a suspected problem. This section
contains, Initial Actions, System Check,
Additional Systems Check and Final Actions.
Initial Action is used to gather information
regarding the performance of the terminal.
Initial Action is usually the first step performed
on a service call. System Check is used to verify
the normal operation of the terminal.
Additional System Check contains mechanical
RAPs (Repair Analysis Procedures) and various
built-in electrical tests that can be initiated by
the service representative. Refer to Additional
System Check when directed by System Check.
Final Actions is used to complete the service
call after the problem has been repaired.

Call Flow

The Call Flow diagram illustrates the normal
sequence of events used on each service call.

Service Call Procedures

Status Indicator RAPs

Procedures

1.1 Initial Action

Initial Action is used to gather information
from the operator concerning problems at the
local terminal. Question the operator and
make note of symptoms and error codes or
other information concerning the error. This
information may help you to identify a
problem in the case of an intermittent or
unusual machine error. Once all information is
gathered, prepare for System Check. If the
operator is not available, go directly to the
System Check.

1.2 System Checks

Begin each procedure in System Check with
Step 1. It is important to follow the sequence
outlined in the Off-Line and On-Line
procedures since each step assumes the
previous steps to be correct. Each step is the
normal operational event of the terminal and
can be confirmed by answering Y (yes) to the
statement. A Y response leads to the next
step. A N (No) response will lead to a RAP
(Section 2.0) or a component replacement.
Replace the components listed after N in the
order given.

Perform the System Check to verify repair after
completing each corrective action (replacing
or adjusting a part, or reseating a connector,
etc.).

If an error code is displayed, go to Section 2.0.
Turn to the Table of Contents and locate the
Error Code List. Locate the error code that was
displayed and follow the Corrective Action
indicated.

If an operator function and error code are
displayed, write down the error code and
perform the operator function. In the event
the operator function does not repair the
problem, go to Section 2. Locate the error
code in the Error Code List and follow the
actions indicated.

Introduction, Call Flow, Procedures 1-2 Telecopier 7017 / 7017SF

Image Quality RAPs

Repair

Spare Parts List

Figure 1 Call Flow

In the event Service Call Procedures do not
isolate the problem call for assistance.

7017-104

6/88

1.2.1 Prepare for System Checks

www.printcopy.info

www.printcopy.info

1. Check for any obvious problems such as a
recording paper jam, original jam,
telephone or data cable connections
loose at the terminal jacks or wall jack.

2. Ensure that handset is on handset cradle
and that power cord is connected to
terminal and to wall outlet.

3. If unable to perform any of the following
steps, go to 1.2.2 Off-Line System Check.

4. Enter service mode.
a. Press Menu.
b. Press
c. Press Stop.
d. Upper line of display blinks to

indicate terminal is in service mode.

5. Print the service option report (save for
Final Actions).

a. Press Menu.
b. On the keypad, press 2 then 2.
c. Press Start.

6. Set listen to dial to on.

RX NOTE: Perform this step only if listen to

dial is permitted in your country.

a. Press Menu.
b. On the keypad, press 4 then 5.

Display indicates:

on the key pad three times.

*

7. Set key tone to on.
a. Press Menu.
b. On the keypad, press 5 then 2.

Display indicates:

52 PANEL KEY TONE

PRESS [ENTER] OR [SCROLL]

c. Press Enter.
d. If panel key tone is on, go to next

step. If panel key tone is off, press
Select to change to on.

e. Press Enter.

8. Go to 1.2.2 Off-Line System Check.

1.2.2 Off-Line System Check

NOTE: If an error code (COXX, FPXX, EXXX, or
OPXX) appears at any time during this check,
do not
Error Code List and perform the actions
indicated.

1. Ensure that handset is on handset cradle.

continue. Refer to Section 2 for the

Disconnect power cord from terminal,
wait five seconds, then reconnect power
cord to terminal. Observe red LED and
green LED of power supply come on.
(LEDs are visible through fan vent at rear
of terminal.)

YN
| RAP 2.3.1

2. Power supply fan comes on.

YN
| Replace fan.

3. Within 3 seconds display indicates:

Please WAIT

Telecopier 7017

YN
| Replace A2, A6, A10.

4. Approximately 15 seconds after terminal
powers up, power supply fan and red LED
go off.

YN
| RAP 2.3.12

5. ADF feed belt and nudger are stationary.

YN
| Replace A2.

45 LISTEN TO DIAL

Telecopier 7017 / 7017SF 1-3

PRESS [ENTER] OR [SCROLL]

c. Press Enter.
d. If listen to dial is on, go to next step.

If listen to dial is off, press Select to
change to on.

e. Press Enter.

8/88

Prepare for System Checks, Off-Line System Check

6. Look upward into document output area

www.printcopy.info

www.printcopy.info

(between upper and lower scan covers).
LED array on A1 (video assembly) is off.
(Ignore the momentary flash.)

YN
| Replace A2.

7. Approximately 15 seconds after terminal
powers up, following message appears:

LOAD ORIGINALS FACE DOWN IN INPUT TRAY
TIME DATE

YN
| Check document sensor (RAP 2.3.8);

replace A2, A10

8. Error Correct LED is off.

YN
| Press Comm Mode key one time,

then go to next step.

9. Only one Original LED, only one
Resolution LED, and only one Comm
Mode LED are on.

YN
| Replace A2, A6.

10. Control panel LEDs on steady (not
flashing).

YN
| Replace A2, A6.

NOTE: If keys do not function properly at any
time during remainder of test, replace A2, A6.

11. Tone is heard when Stop key is pressed.

YN
| Replace A2, A6, speaker.

12. Run Auto Diagnostics.
a. Press Menu.

b. On the key pad, press 2 then 4.
c. Press Start. The display indicates:

24 DIAGNOSTICS

YN
| Perform the operator action

indicated. Go to Section 2. for the
Error Code List.

13. Printer operates without excessive motor
noise during the print operation.

YN
| Check printer belt (RAP 2.3.11);

replace A2, print motor.

14.Printer completely feeds approximately
14 inches (35.5 cm) of recording paper
out of the terminal.

YN
| RAP 2.3.6; replace A2.

15. Recording paper is cut.

YN
| RAP 2.3.6; replace A2, cutter

solenoid.

16. The diagnostic test pattern is acceptable
(compare to test pattern in Section 3).

YN
| RAP 2.3.3

NOTE: If extended operation of printer is

RAP

desired, perform

2.3.7 Paper Feed Test.

17. Set document guides for 8.5 inches (21.6
cm).

18. Place original (test pattern 82P151) into
the ADF face down. The display
indicates:

DIAL TELEPHONE NUMBER

PRESS [COPY] TO MAKE A COPY

YN
| Check document sensor (RAP 2.3.8);

replace A2.

19. Press Copy, then press Start. Nudger
cycles only once as original is fed into
scanner.

YN
| Replace A2, nudger solenoid.

20. Scanner motor noise is normal (no
excessive noise).

YN

| Replace A2; check scan input drive

belt (RAP 2.3.11); replace scan motor.

21. Original is fed through scanner.

YN

| Replace video assembly, A2.

22. Recording paper is cut, and original feeds
out.

YN
| Check scan position sensor (RAP

2.3.8), scan output drive belt (RAP

2.3.11); replace A2.

23. Original is unwrinkled.

YN
| Check platen belt (RAP 2.3.11);

replace A2, scan motor.

Off-Line System Check 1-4 Telecopier 7017 / 7017SF

12/88

24. Image is full size (not reduced).

www.printcopy.info

www.printcopy.info

YN
| Check wide original sensor (RAP

2.3.8); replace A2.

25. Image is parallel with paper edges (not
skewed).

YN
| Check platen belt (RAP 2.3.11).

26. Image quality is acceptable (compare to
test pattern sample in Section 3).

YN

| Clean platen glass; replace A2, video

assembly.

27. Set document guides for 11 inches (28
cm).

28. Place test pattern 82P151 into the ADF
face down. Reduction LED comes on.

YN
| Check wide original sensor (RAP

2.3.8); replace A2.

29. Press Copy, then press Start. The original
is fed into the Scanner.

YN
| Replace A2.

30. Image quality is acceptable (compare to
Wide Original sample test pattern in
Section 3).

YN

| Clean platen glass; replace A2, video

assembly.

31. Perform 1.2.3 On-Line System Check.

1.2.3 On-Line System Check

NOTE: Perform this check only after 1.2.2 Off­Line System Check has been performed.

NOTE: If an error code (COXX, FPXX, EXXX, or
OPXX) appears at any time during this check,
do not
Error Code List and perform the actions
indicated.

RX NOTE: If listen to dial is not permitted in
your country, go to step 3.

continue. Refer to Section 2. for the

1. Perform a send operation to a known
good G3 facsimile terminal.

2. Dial tone is heard when terminal goes On
Line.

YN
| RAP 2.3.4.

3. Dialing is completed successfully.

YN
| Replace A10, A2.

4. Terminal transmitted in G3 mode at 9600.

YN
| Replace A5, A2.

5. After completion of the send operation,
the display indicates:

SEND OPERATION COMPLETE #1
TIME DATE

YN
| Replace A2, A5, A10.

6. Image quality received at the remote
terminal is acceptable. (Image quality
acceptance is determined by the remote
operator’s perception of quality.)

YN
| RAP 2.3.13.

7. Call the terminal from another
telephone. The terminal answers with a
ready tone and the following is displayed
for approximately 3 seconds.

INCOMING CALL
TIME DATE

YN
| RAP 2.3.5.

8. Perform a receive operation. Terminal
receives normally at 9600 bps.

YN
| Replace A10, A2.

9. Image quality is acceptable (refer to
Image Quality Section 3).

YN
| RAP 2.3.13.

10. All suspect options and features have
been checked.

YN
| Refer to Table 1 to select the

appropriate Additional System
Checks (1.3).

11. Go to Final Actions.

Table 1. Additional System Checks

Suspect Option or Feature Check

G2 mode in send or receive 1.3.1
Store and forward option 1.3.2
Automatic Document Feeder

(multiple originals)

1.3.3

Telecopier 7017 / 7017SF 1-5

12/88

Off-Line System Check, On-Line System Check

24. Image is full size (not reduced).

www.printcopy.info

www.printcopy.info

YN
| Check wide original sensor (RAP

2.3.8); replace A2.

25. Image is parallel with paper edges (not
skewed).

YN
| Check platen belt (RAP 2.3.11).

26. Image quality is acceptable (compare to
test pattern sample in Section 3).

YN

| Clean platen glass; replace A2, video

assembly.

27. Set document guides for 11 inches (28
cm).

28. Place test pattern 82P151 into the ADF
face down. Reduction LED comes on.

YN
| Check wide original sensor (RAP

2.3.8); replace A2.

29. Press Copy, then press Start. The original
is fed into the Scanner.

YN
| Replace A2.

30. Image quality is acceptable (compare to
Wide Original sample test pattern in
Section 3).

YN

| Clean platen glass; replace A2, video

assembly.

31. Perform 1.2.3 On-Line System Check.

1.2.3 On-Line System Check

NOTE: Perform this check only after 1.2.2 Off­Line System Check has been performed.

NOTE: If an error code (COXX, FPXX, EXXX, or
OPXX) appears at any time during this check,
do not
Error Code List and perform the actions
indicated.

RX NOTE: If listen to dial is not permitted in
your country, go to step 3.

continue. Refer to Section 2. for the

1. Perform a send operation to a known
good G3 facsimile terminal.

2. Dial tone is heard when terminal goes On
Line.

YN
| RAP 2.3.4.

3. Dialing is completed successfully.

YN
| Replace A10, A2.

4. Terminal transmitted in G3 mode at 9600.

YN
| Replace A5, A2.

5. After completion of the send operation,
the display indicates:

SEND OPERATION COMPLETE #1
TIME DATE

YN
| Replace A2, A5, A10.

6. Image quality received at the remote
terminal is acceptable. (Image quality
acceptance is determined by the remote
operator’s perception of quality.)

YN
| RAP 2.3.13.

7. Call the terminal from another
telephone. The terminal answers with a
ready tone and the following is displayed
for approximately 3 seconds.

INCOMING CALL
TIME DATE

YN
| RAP 2.3.5.

8. Perform a receive operation. Terminal
receives normally at 9600 bps.

YN
| Replace A10, A2.

9. Image quality is acceptable (refer to
Image Quality Section 3).

YN
| RAP 2.3.13.

10. All suspect options and features have
been checked.

YN
| Refer to Table 1 to select the

appropriate Additional System
Checks (1.3).

11. Go to Final Actions.

Table 1. Additional System Checks

Suspect Option or Feature Check

G2 mode in send or receive 1.3.1
Store and forward option 1.3.2
Automatic Document Feeder

(multiple originals)

1.3.3

Telecopier 7017 / 7017SF 1-5

12/88

Off-Line System Check, On-Line System Check

1.3 Additional System Checks

www.printcopy.info

www.printcopy.info

1.3.1 G2 On-Line Check

NOTE: Perform this check only after 1.2.2 Off­Line System Check and 1.2.3 On-Line System
Check have been performed. Transmit and
receive to/from a known good terminal
capable of G2 operation.

NOTE: If an error code (COXX, FPXX, EXXX, or
OPXX) appears at any time during this check,
do not
Error Code List and perform the actions
indicated.

continue. Refer to Section 2 for the

1. Ensure power has been on for 15 seconds,
then enter service mode.

2. Press Menu.

3. Press 9 then 3 on the key pad.

9. Perform a transmit operation and then a
receive operation. Terminal transmits
and receives normally for CCITT G2.

YN
| Replace A5, A2,

10. Press Menu.

11. Press 9 then 3 on the key pad.

12. Press Start.

13. Press Select until display indicates
communications mode customer had
selected (AUTO, G3STD, or G2) as noted
in Step 9.

14. Return to procedure which directed you
to this check or go to Final Actions.

1.3.2 Store and Forward Check

NOTE: Perform this check only after 1.2.2 Off­Line System Check and 1.2.3 On-Line System
Check have been performed.

NOTE: If an error code (COXX, FPXX, EXXX, or
OPXX) appears at any time during this check,
do not
Error Code List and perform the actions
indicated.

continue. Refer to Section 2. for the

1. Visually check that store and forward
A8 PWB is installed.

2. Ensure power has been on for 15
seconds, then enter service mode.

3. Press Menu.

4. Press 1 then 8 on key pad. Display
indicates:

4. Press Start.

5. Display indicates:

93 COMMUNICATIONS MODE >XXX

PRESS [START] OR [SCROLL]

6. Note which communications mode
customer has selected (AUTO, G3STD, or
G2).

7. If G2 not selected, select G2 by pressing
Select until display indicates:

93 COMMUNICATIONS MODE >G2

PRESS [START] OR [SCROLL]

8. Press Enter.

18 CONFIDENTIAL SEND >OFF

PRESS [SELECT] TO CHANGE THEN [ENTER]

YN
| Replace A8, A2.

5. Exit service mode.

6. Ask customer to perform store and
forward operation.

7. Store and forward completes normally.

YN
| Replace A8, A2.

8. Return to procedure which directed you
to this check or go to Final Actions.

G2 On-Line, Store & Forward Checks 1-6 Telecopier 7017 / 7017SF

12/88

1.3.3 Automatic Document Feeder

www.printcopy.info

www.printcopy.info

Check

NOTE: Perform this check only after 1.2.2 Off­Line System Check and 1.2.3 On-Line System
Check have been performed.

NOTE: If an error code (CXXX, FPXX, EXXX, or
OPXX) appears at any time during this check,
do not
Error Code List and perform the actions
indicated.

continue. Refer to Section 2 for the

1. Enter Service Mode.

2. Place at least three sheets of paper
(multiple originals) into input tray.

3. Enter Original Feed Test.
a. Press Menu.
b. On the key pad, press 7 then 2. The

display indicates:

72 ORIGINAL FEED

PRESS [START] OR [SCROLL]

4. Press Start.

5. Originals feed one sheet at a time.

YN
| RAP 2.3.10.

6. Press Stop to end test.

7. Go to Final Actions.

1.4 Final Action

1.4.1 Call Completion

1. Clean the platen glass.

a. Open and secure the upper scan

cover.

b. Moisten a soft, lint-free cloth or

paper towel with Xerox Lens and
Mirror Cleaner and clean the platen
glass.

2. Cheat upper scan cover interlock switch.

3. Enter Service Mode.

NOTE: Use Xerox CLEAN-UPS to perform the
following cleaning functions (it may be
necessary to use several CLEAN-UPS).

4. Enter the Scan Motor Test.
a. Press Menu.
b. On the key pad, press 7 then 4.
c. Press Start. (Scan motor operates.)
d. Hold the CLEAN-UP against the ADF

belt. Apply enough pressure to clean
the ADF belt but not stall the scan
motor.

5. Clean the ADF belt.

6. Press Stop to end test.

7. Clean the following:
a. Clean the retard pad.
b. Clean the lower scan drive rollers.
c. Clean the platen roller.

8. Clean the pressure roller.
a. Open printer.
b. Clean the exposed area of the

pressure roller and rotate the roller
clockwise to clean the complete roller
surface.

9. Make a Service Options Report for future
reference.

a. Press Menu.
b. On the key pad, press 2 then 2.
c. Press Start.

10. Refer to Service Options Report printed
during Prepare For System Check (if
available) and ensure present
configuration agrees with original
customer configuration.

11. Fold as necessary and place the Service
Options Report behind the Operator
Guide in the output tray.

NOTE: The Service Options Report is retained
as a record of the system data configuration
and all option settings configured by the
Customer. This is useful in case such
information is lost due to Main A2 PWB
replacement or inadvertent erasure.

12. Perform System Check to verify
operation.

13. Replace and clean all covers removed
during the service call.

14. Complete all required administrative
tasks.

Telecopier 7017 / 7017SF 1-7

d. Clean the upper scan idler rollers.

12/88

ADF Check, Call Completion

2. Status Indicator Repair Analysis Procedures

Introduction 2-2●
PWB Designations 2-2●

Error Code List

COXX Error Codes 2-3●
FPXX Error Codes 2-3●
EXXX Error Codes 2-3●
FCXX Error Codes 2-4●
OPXX Error Codes 2-5●

Status Indicator RAPs

RAP 2.3.1 One or Both LEDs of Power Supply are Off 2-7●
RAP 2.3.2 Load Isolation 2-9●
RAP 2.3.3 Diagnostic Pattern is Unacceptable 2-10●
RAP 2.3.4 Dial Tone is Not Heard 2-10●
RAP 2.3.5 The Terminal Does Not Answer 2-11●
RAP 2.3.6 Mechanical Checkout 2-11●
RAP 2.3.7 Paper Feed Test 2-12●
RAP 2.3.8 Sensor Test 2-12●
RAP 2.3.9 Scanner Test 2-14●
RAP 2.3.10 Automatic Document Feeder Test 2-14●
RAP 2.3.11 Belt Checkout 2-16●
RAP 2.3.12 Both LEDs Remain On 2-16●
RAP 2.3.13 Received Image Quality is Unacceptable 2-16●

2. Status Indicator RAPs

www.printcopy.info

www.printcopy.info

http://xww.xedoc.world.xerox.com/data/XEDOC/Central/Fax/7017/TECH/section2.htm [28/09/1999 11:34:11]

Section Introduction

www.printcopy.info

www.printcopy.info

The Status Indicator Repair Analysis
Procedures section is used to isolate an
identified problem to a faulty component or
subassembly. It contains this Introduction, an
Error code list and RAPs (Repair Analysis
Procedures).

RAPs have been written for most defects that
require the replacement of four or more
components or subassemblies.

The Error Code List includes all error codes
generated by the terminal and displayed in
the Control Panel Display Window. The Action
column of the Error Code List identifies a
component(s), subassembly, or RAP that
correspond to the error code.

Use the Error Code List to identify the action
required for error codes displayed in the
Display Window.

RAPs, when followed step-by-step, will isolate
a problem to a specific component or
subassembly.

2.1.1 Status Indicator Repair Analysis
Procedures

Begin Repair Analysis Procedures with Step 1.
A Y (yes) response will lead you to the next
step. An N (no) response will indicate a
component replacement. Replace in
sequence, the components listed under the
Action column. Run System Check to verify
that each component replaced has resolved
the problem.

In the case of OPXX codes, the terminal will
display a message and an error code. The
Display Message column indicates an operator
function that the service representative can
perform to affect the performance of the
terminal. In the event the function does not
correct the problem and the error code
continues to be displayed, refer to the Action
column.

Reinstall good parts that may have been
removed during troubleshooting after the
repair is verified.

2.1.2 Printed Wiring Board (PWB)
Designations

A0 - CNC
A1 - Video assembly
A2 - Main

A3 - Telephone line filter assembly

A5 - Modem

A6 - Control panel assembly

A8 - Store and forward

A10 - Coupler

Note: All meter ranges and readings are
referenced to the Xerox Digital Meter
(600T1616). These ranges and readings may

be valid with other meters.

not

For example, Error Code CO42 identifies A2
PWB and A5 PWB as replacement parts.
Replace the A2 PWB first. Then run System
Check to verify that replacing A2 has resolved
the problem. If not, replace A5 PWB and
reinstall the original A2 PWB. Then run System
Check again to verify that replacing A5 PWB
has resolved the problem. If the problem is
still not resolved, call for assistance. If the
problem is resolved, go to Final Actions.

Introduction 2-2 Telecopier 7017 / 7017SF

8/88

2.2 Error Code List

www.printcopy.info

www.printcopy.info

2.2.1 CXXX Error Codes

Code Corrective Action

CO32 Replace A2, A8
CO42 Replace A2, A5
CO43 Replace A2, A5, perform RAP 2.3.1
CO52 Replace A2, A10
CO53 Replace A2, A10
CO54 Replace A2, A10
CO55 Replace A2, A5, A10
CO60 Replace A2, video assembly
CO61 Replace video assembly, A2
CO70 Replace A2, A8
CO71 Replace A2, A8
CO72 Replace A2, A8
CO80 Replace A2
CO81 Replace A2
CO82 Replace A2
CO83 Replace A2

2.2.2 FPXX Error Codes

Code Corrective Action

FP01 Replace A2
FP02 Replace A2
FP03 Replace A2
FP04 Replace A2
FP05 Replace A2
FP09 Replace A2, A6
FP10 Replace A2, power supply

assembly
FP11 Replace A2
FP12 Replace A2
FP13 Replace A2
FP14 Replace A2, A5
FP15 Replace A2
FP16 Replace A2, A10
FP20 Replace A2, A5, A8

2.2.3 EXXX Error Codes

Code Corrective Action

E001 Replace A2, A5, A8
E003 Replace A2
E004 Replace A2
E006 Replace A2
E007 Replace A2
E009 Replace A2
E011 Replace A2
E012 Replace A2
E013 Replace A2
E021 Replace A2
E022 Replace A2
E032 Replace A2, A5
E033 Replace A2, A5
E034 Replace A2, A5
E035 Replace A2, A10
E036 Replace A2, A10
E038 Replace A2, A10
E040 Replace A2
E041 Replace A2, A5
E050 Replace A2, A8
E051 Replace A2, A8
E052 Replace A2, A8
E200 Replace A2, A5, A10
E201 Replace A2, A5, A10
E203 Replace A2, A5, A10
E204 Replace A2, A5, A10
E205 Replace A2, A5, A10
E210 Replace A2, A5, A10
E211 Replace A2, A5, A10
E212 Replace A2, A5, A10
E220 Replace A2, A5, A10
E221 Replace A2, A5, A10
E222 Replace A2, A5, A10
E223 Replace A2, A5, A10
E231 Replace A2, A5
E240 Replace A2, A5, A10
E241 Replace A5, A5, A10
E242 Replace A2, A5, A10
E243 Replace A2, A5, A10
E244 Replace A2, A5, A10
E245 Replace A2, A5, A10
E246 Replace A2, A5, A10
E248 Replace A2, A5, A10

Telecopier 7017 / 7017SF 2-3

12/88

CXXX, FPXX, EXXX Error Codes

Code Corrective Action

www.printcopy.info

www.printcopy.info

E250 Replace A2, A5, A10
E251 Replace A2, A5, A10
E252 Replace A2, A5, A10
E253 Replace A2, A5, A10
E254 Replace A2, A5, A10
E255 Replace A2, A5, A10
E256 Replace A2, A5, A10
E257 Replace A2, A5, A10
E260 Replace A2, A5, A10
E261 Replace A2, A5, A10
E262 Replace A2, A5, A10
E263 Replace A2, A5, A10
E264 Replace A2, A5, A10
E265 Replace A2, A5, A10
E400 Replace A2
E401 Replace A2
E402 Replace A2
E600 Replace video assembly, A2
E601 Replace video assembly, A2
E602 Replace video assembly, A2
E800 Replace A2, Print Motor
E803 Replace A2
E804 Replace A2
E805 Replace A2

2.2.4 FCXX Error Codes

Code Corrective Action

FC02 Replace A2, A6
FC03 Replace A2
FC04 Replace A2
FC06 Replace A2, A5
FC07 Replace A2
FC08 Replace A2
FC09 Replace A2
FC10 Replace A2
FC11 Replace A2
FC12 Replace A2, A5
FC14 Replace A2
FC15 Replace A2
FC16 Replace A2
FC17 Replace A2
FC18 Replace A2
FC19 Replace A2
FC20 Replace A2
FC21 Replace A2
FC22 Replace A2
FC23 Replace A2
FC24 Replace A2
FC25 Replace A2
FC26 Replace A2
FC27 Replace A2
FC28 Replace A2
FC29 Replace A2
FC30 Replace A2
FC31 Replace A2
FC32 Replace A2
FC33 Replace A2
FC34 Replace A2
FC37 Replace A8

Code

FC50 Replace A2, A10, perform RAP 2.3.1
FC60 Replace A2, video assembly
FC70 Replace A8
FC71 Replace A2
FC72 Replace A8
FC73 Replace A2
FC74 Replace A2
FC75 Replace A2
FC81 Replace A2
FC83 Replace A2
FC85 Replace A2
FC87 Replace A2

Corrective Action

EXXX, FCXX Error Codes 2-4 Telecopier 7017 / 7017SF

12/88

Code Corrective Action

www.printcopy.info

www.printcopy.info

E250 Replace A2, A5, A10
E251 Replace A2, A5, A10
E252 Replace A2, A5, A10
E253 Replace A2, A5, A10
E254 Replace A2, A5, A10
E255 Replace A2, A5, A10
E256 Replace A2, A5, A10
E257 Replace A2, A5, A10
E260 Replace A2, A5, A10
E261 Replace A2, A5, A10
E262 Replace A2, A5, A10
E263 Replace A2, A5, A10
E264 Replace A2, A5, A10
E265 Replace A2, A5, A10
E400 Replace A2
E401 Replace A2
E402 Replace A2
E600 Replace video assembly, A2
E601 Replace video assembly, A2
E602 Replace video assembly, A2
E800 Replace A2, Print Motor
E803 Replace A2
E804 Replace A2
E805 Replace A2

2.2.4 FCXX Error Codes

Code Corrective Action

FC02 Replace A2, A6
FC03 Replace A2
FC04 Replace A2
FC06 Replace A2, A5
FC07 Replace A2
FC08 Replace A2
FC09 Replace A2
FC10 Replace A2
FC11 Replace A2
FC12 Replace A2, A5
FC14 Replace A2
FC15 Replace A2
FC16 Replace A2
FC17 Replace A2
FC18 Replace A2
FC19 Replace A2
FC20 Replace A2
FC21 Replace A2
FC22 Replace A2
FC23 Replace A2
FC24 Replace A2
FC25 Replace A2
FC26 Replace A2
FC27 Replace A2
FC28 Replace A2
FC29 Replace A2
FC30 Replace A2
FC31 Replace A2
FC32 Replace A2
FC33 Replace A2
FC34 Replace A2
FC37 Replace A8

Code

FC50 Replace A2, A10, perform RAP 2.3.1
FC60 Replace A2, video assembly
FC70 Replace A8
FC71 Replace A2
FC72 Replace A8
FC73 Replace A2
FC74 Replace A2
FC75 Replace A2
FC81 Replace A2
FC83 Replace A2
FC85 Replace A2
FC87 Replace A2

Corrective Action

EXXX, FCXX Error Codes 2-4 Telecopier 7017 / 7017SF

12/88

2.2.5 OPXX Error Codes

www.printcopy.info

www.printcopy.info

Code Meaning Display message Corrective Action (after performing message)

OP03 Invalid telephone number detected TELEPHONE NUMBER ENTERED INCORRECTLY Perform System Check

during pulse dial (#,

OP05 Store memory full detected. MEMORY CAPACITY EXCEEDED-PLEASE DIVIDE Perform System Check

OP06 Communication data memory empty THERE IS NO INFORMATION AVAILABLE TO Perform System Check

(Service mode only) REPORT OP06

OP10 Job card not detected in job reserve JOB CARD NOT DETECTED-PLEASE RELOAD JOB Perform System Check

mode. IN INPUT TRAY

OP12 Unauthorized Job Card detected. JOB CARD NUMBER DETECTED DOES NOT MATCH Perform System Check

OP13 Start hole/information hole is too long. JOB CARD IS WORN-PLEASE REPLACE WITH NEW Perform System Check

OP14 Bottom interval is too short. JOB CARD IS WORN-PLEASE REPLACE WITH NEW Perform System Check

OP15 Hole interval is too long. LONG ORIGINAL OR JAM DETECTED IN Perform System Check

OP22 No document detected in ADF. NO ORIGINALS DETECTED-PLEASE RELOAD Perform System Check

OP23 Document is sensed by scan position ORIGINAL DETECTED IN SCANNER-PLEASE Check scan output drive belt (RAP 2.3.11),

sensor. REMOVE ORIGINAL FROM SCANNER OP23 scan position sensor (RAP 2.3.8); replace A2

OP24 Misfeed in ADF. ORIGINALS OR JOB CARD DID NOT FEED Check scan input drive belt (RAP 2.3.11),

OP25 Document is too long or jammed. LONG ORIGINAL OR JAM DETECTED IN Perform System Check

OP32 Recording paper is low or empty. Check low paper sensor (RAP 2.3.8);

(Normal case) RECORDING PAPER LOW-PLEASE REPLACE OP32 replace A2

OP32 Recording paper is low or empty. RECEIVED DOCUMENT IN MEMORY Check low paper sensor (RAP 2.3.8);

(Special case) RECORDING PAPER LOW-PLEASE REPLACE OP32 replace A2

OP36 Recording paper remained by the Perform System Check

jam sensor. (Normal case) RECORDING JAM-CLEAR PAPER PATH OP36

OP36 Recording paper remained by the RECEIVED DOCUMENT IN MEMORY Check printer jam sensor (RAP 2.3.8),

jam sensor. (Special case) RECORDING JAM-CLEAR PAPER PATH OP36 replace A2

*) PLEASE REMOVE ANY # or * -TRY AGAIN OP03

JOB AND RESEND OP05

NUMBER IN JOB MEMORY-PLEASE MATCH OP12

JOB CARD OP13

JOB CARD OP14

SCANNER-PLEASE REFER TO MANUAL. OP15

ORIGINALS AND TRY OPERATION AGAIN OP22

PLEASE CLEAN FEED BELT & TRY AGAIN OP24 scan position sensor (RAP 2.3.8); replace A2

SCANNER-PLEASE REFER TO MANUAL OP25

Telecopier 7017 / 7017SF 2-5

8/88

OPXX Error Codes

Code Meaning Display message Corrective Action (after performing message)

www.printcopy.info

www.printcopy.info

OP37 Recording paper did not reach the Check printer belt (RAP 2.3.11),

jam sensor. (Normal case) RECORDING JAM-CLEAR PAPER PATH. OP37 printer jam sensor (RAP 2.3.8),

cutter switch (RAP 2.3.8); replace A2

OP38 Recording paper did not pass the Perform System Check

jam sensor. (Normal case) RECORDING JAM-CLEAR PAPER PATH. OP38

OP64 DT (dial tone) not detected. DIAL TONE NOT DETECTED-PLEASE CHECK RAP 2.3.4

TELEPHONE/LINE CONNECTORS-TRY AGAINOP64

OP66 No answer from remote unit. NO ANSWER-PLEASE CHECK NUMBER-TRY AGAIN Perform System Check

OR CALL REMOTE OPERATOR OP66

OP67 Line busy through N times redial REDIALS COMPLETED-REMOTE STILL BUSY PLEASE Perform System Check

attempted. TRY AGAIN-CHECK WITH REMOTE OPERATOR OP67

OP68 Off-hook detected during auto dial. TELEPHONE HANDSET IS OFF HOOK-PLEASE Perform System Check

RESEAT HANDSET-REFER TO MANUAL OP68

OP70 Security I.D. not matched. UNABLE TO COMPLETE OPERATION SECURE ID Perform System Check

MISMATCH OR STOP PRESSED AT REMOTE OP70

OP71 Remote unit unable to transmit. (No UNABLE TO RECEIVE-REMOTE NOT READY Perform System Check

document in ADF or polled mode is off) PLEASE CHECK WITH REMOTE OPERATOR OP71

OP73 Remote unit unable to receive. REMOTE CANNOT RECEIVE-PLEASE CHECK WITH Perform System Check

(No record paper or paper jam) REMOTE OPERATOR OR TRY AGAIN OP73

OP74 Operator did not respond to recall REMOTE NOT RESPONDING TO VOICE REQUEST Perform System Check

(configuration 6 only) PLEASE CALL REMOTE OPERATOR OP74

OP77 (G3 TX/RCV) Remote terminal sent DCN. UNABLE TO COMPLETE OPERATION-SECURE ID Perform System Check

MISMATCH OR STOP PRESSED AT REMOTE OP77

OP78 Operator did not respond to voice REMOTE NOT RESPONDING TO VOICE REQUEST Perform System Check

request. (PIP/PIN with a DCN) PLEASE CALL REMOTE OPERATOR OP78

OP80 Scanner cover open. SCANNER COVER IS OPEN-PLEASE CLOSE COVER Check scan interlock switch (RAP 2.3.8);

OP80 replace A2

OP81 Printer cover open. PRINTER COVER IS OPEN-PLEASE CLOSE COVER Check printer interlock switch (RAP 2.3.8);

OP81 replace A2

OPXX Error Codes 2-6 Telecopier 7017 / 7017SF

8/88

2.3 Status Indicator RAPS

www.printcopy.info

www.printcopy.info

RAP 2.3.1One Or Both LEDs of Power

Supply Are Off.

1. At least one LED is on.

YN
| Go to Step 9.

2. Disconnect power cord from terminal.
Remove LH cover. Reconnect power cord
to terminal. Remove black plastic
fastener in upper left corner of EME
shield. Pull EME shield away from CNC
A0 PWB. Connect jumper from TP-LG to
TP41 on CNC A0 PWB (Figure 1). Both
LEDs of power supply come on.

YN
| RAP 2.3.2.

TP41

3. Replace A2. Problem resolved.

YN
| Go to Step 5.

TP-LG

Figure 1.

7017-107

5. Replace A6. Problem resolved.

YN
| Go to Step 7.

6. Go to Final Actions.

7. Replace A10. Problem resolved.

YN
| Call for assistance.

8. Go to Final Actions.

9. Fuse F1 has been replaced (on this call).

YN
| Go to Step 13.

10. Remove the power supply fuse F1. Check
fuse resistance. Meter reads less than 10
ohms.

YN

| Replace power supply assembly.

11. Perform Load Isolation RAP 2.3.2.
Problem resolved.

YN
| Call for assistance.

12. Go to Final Actions.

WARNING

Improper connection of the grounding
conductor can result in the risk of electrical
shock. The following must be observed:

• Never use a ground adapter plug to
connect the terminal to a power source
which does not have a ground
connection.

• Never attempt any maintenance function
which is not specifically called out in the
service procedures.

• Never remove any covers which are
fastened with screws, unless so
instructed in the service procedures.

CAUTION

If any of the voltage measurements are not as
specified in the following steps, the cause
must be corrected. Caution the customer not
to connect the terminal to the wall outlet.
Advise the customer that a licensed electrician
must correct the wiring. Do not attempt to
correct the wiring yourself. If you later find
the condition has not been corrected, inform
your manager in writing of the improper
wiring.

4. Go to Final Actions.

Telecopier 7017 / 7017SF 2-7

8/88

RAP 2.3.1

13. Perform the following line voltage check.

www.printcopy.info

www.printcopy.info

a. Disconnect power cord from the wall

outlet.

b. USO: Measure the AC voltage

between AC Hot and Neutral. Meter
= 107 to 127 VAC (Figure 2).

RX UK Only: Measure the AC voltage
between live and neutral and
between live and earth. Meter = 196
to 264 VAC (Figure 3).

RX Europe Only: Measure the AC

voltage between pin. Meter = 200
to 240 VAC (Figure 4).

c. USO: Measure the AC voltage

between the AC Neutral and GND.
Meter = less than 3 VAC (Figure 2).

RX, UK Only: Measure the AC voltage
between Neutral and Earth. Meter
= less than 3 VAC (Figure 3).

RX, Europe Only: Measure the AC

voltage between supply pin and
earth. Meter = 200 to 240 VAC
(Figure 4).

YN
| Inform customer of insufficient

voltage (or improper wiring).

USO

AC Neutral
(ACN)

GND

Figure 2. USO Wall Outlet

RX Only

Neutral

Figure 3. RX UK Wall Outlet

RX Only

Supply

Figure 4. RX Europe Wall Outlet

AC Hot
(ACH)

Earth

Live

Earth

7017-108

7017-109

7017-110

14. Remove the power cord from terminal.
Place the black and red meter leads at the
corresponding female and male
connectors of each wire within the power
cord. Meter reads less than 10 ohms.

YN
| Replace power cord.

15. Remove the power supply fuse F1. Check
fuse resistance. Meter reads less than 10
ohms.

YN
| Replace fuse.

16. Reinstall fuse. Ensure power cord is
disconnected from terminal. Remove
power supply from terminal. Place
power supply on insulated surface.
Connect jumper across pins of J3 (Figure

5). Connect power cord from wall outlet
to power supply. Both LEDs of power
supply come on.

YN

| Replace power supply assembly.

Fuse F1

J3

RAP 2.3.1 2-8 Telecopier 7017 / 7017SF

AC Power Connector

Figure 5.

7017-111

17 Remove jumper from J3 and reinstall

power supply. Perform Load Isolation
RAP 2.3.2. Problem resolved.

YN
| Call for assistance.

18. Go to Final Actions.

8/88

RAP 2.3.2 Load Isolation

www.printcopy.info

www.printcopy.info

Note: Perform this procedure to isolate a
power loading problem.

1. Ensure power cord is disconnected from
power supply. Remove A2 from terminal
with A5, and A10, and (if applicable) A8
attached. Connect power cord from wall
outlet to terminal. Remove black plastic
fastener in upper left corner of EME
shield. Pull EME shield away from A0
CNC PWB. Connect jumper from TP-LG to
TP41 on A0 CNC PWB (Figure 1). Both
LEDs of power supply come on.

YN
| Go to Step 6.

2. Disconnect power cord from terminal.
Remove all PWBs from A2. Reinstall A2.
Connect power cord from wall outlet to
terminal. Both LEDs of power supply
come on.

YN
| Replace A2.

TP41

TP-LG

3. Disconnect power cord from terminal.
Reinstall one of the PWBs removed in
Step 2. Connect power cord to terminal.
Both LEDs of power supply come on.

YN
| Replace last PWB reinstalled.

4. All PWBs removed in Step 2 reinstalled.

YN
| Repeat step 3.

5. Go to Final Actions.

6. Disconnect power cord from terminal.
Reinstall A2 with A5, and A10, and (if
applicable) A8 attached. Disconnect P/J

123. Connect power cord from wall
outlet to terminal. Both LEDs of power
supply come on.

YN
| Go to Step 8.

7. Replace video assembly.

8. Disconnect power cord from terminal.
Disconnect P/J 120. Connect power cord
from wall outlet to terminal. Both LEDs
of power supply come on.

YN
| Go to Step 10.

10. Disconnect power cord from terminal.
Disconnect P/J 111. Connect jumper from
TP-LG to TP41 on CNC A0 PWB (Figure 1).
Connect power cord from wall outlet to
terminal. Both LEDs of power supply
come on.

YN
| Go to Step 12.

1 1. Replace A6 (control panel assembly).

12. Disconnect all other connectors on CNC
A0 PWB one at a time. (Disconnect
power cord before disconnecting each
connector, then reconnect the power
cord.) When both LEDs of power supply
come on, refer to wiring data to trace last
connector disconnected to a replaceable
part. Replace the part, reconnect all
connectors disconnected in this
procedure, and perform System Check to
verify the repair.

Note: Ignore any display fault codes which
may appear during this procedure.

Telecopier 7017 / 7017SF 2-9

9. Replace thermal head.

Figure 1.

7017-112

12/88

RAP 2.3.2

RAP 2.3.3 Diagnostic Pattern Is

www.printcopy.info

www.printcopy.info

Unacceptable

Note: If possible, obtain from Customer any
copies of unacceptable quality related to this
call.

1. Copy (from Customer or from System
Check) shows damage from excessive
thermal head heat (holes in paper, odor,
discoloration on reverse side, etc.).

YN
| Go to Step 12.

2. Disconnect power cord from terminal.
Remove LH cover.

3. Remove black plastic fastener in upper
left corner of EME shield. Pull EME shield
away from A0 CNC PWB.

4. Disconnect P/J121 from A0 CNC PWB
(Figure 1).

8. Perform auto diagnostics.
a. Press Menu.

b. Press 2 on keypad.
b. Press 4 on keypad.

9. Meter reads greater than 3.5 VDC during
printing.

10. Repeat Step 6 through 8 until all test
points listed in Figure 1 have been
checked. All test point voltages are
correct.

YN
| Replace both A2 AND

assembly.

11. Replace thermal head.

12. Perform RAP 2.3.6. Problem resolved.

YN

thermal head

| Replace A2, thermal head

assembly.

RAP 2.3.4 Dial Tone Is Not Heard

1. Display indicates:

DIAL TONE NOT DETECTED-PLEASE CHECK
TELEPHONE /LINE CONNECTORS-TRY AGAIN OP64

YN
| Go to Step 4.

2. Disconnect the handset from terminal.
Disconnect the data cable from the
telephone wall jack. Plug the handset
into the telephone wall jack. Dial tone is
heard.

YN
| Inform Customer of telephone line

problem.

3. Reseat connectors, then replace data
cable, A10.

4. Replace A10, A2.

P/J121

5. Connect the black meter lead to TP-LG
(Figure 1).

6. Connect power cord to terminal.

7. Connect the red meter lead to one of the
test points listed in Figure 1 (TP12, TP13,
TP14, TP15).

TP12, TP13, TP14, TP15

TP-LG

Figure 1.

7017-113

13. Return to procedure which directed you
to this RAP or go to Final Actions.

8/88

RAPS 2.3.3, 2.3.4 2-10 Telecopier 7017 / 7017SF

RAP 2.3.5 The Terminal Does Not

www.printcopy.info

www.printcopy.info

Answer.

1. Phone rings (but does not answer).

YN
| Go to Step 3.

RX NOTE: Check manual receive is not
selected. Check all Autodialer and System Data
parameters are set correctly (switches, links
and System Data) for your particular country.

2. Replace A10, A2.

3. Disconnect the handset from the
terminal. Disconnect the data cable from
the telephone wall jack. Plug the
handset into the telephone wall jack.
Dial tone is heard.

YN
| Inform Customer of telephone line

problem.

4. Reseat connectors, then replace data
cable, A10.

RAP 2.3.6 Mechanical Checkout.

NOTE: The following checks apply to all belts,
gears, pulleys, springs and bearings in these
areas:

• Front and Rear Frames.

• Upper and Lower Scanner.

• Upper and Lower Printer.

1. Remove LH cover.

2. Inspect all drive belts. Belts are in good
condition (not broken, frayed and do not
have surface cracks).

YN
| Replace belt.

3. Inspect all shafts. Shafts turn freely.

YN
| Replace shaft and bearings.

4. Inspect all bearings. Bearings are secure
on shafts and positioned properly in
frame cutouts.

YN
| Position bearings in frame cutouts,

replace bearings.

8. Inspect hold down springs on scanner
shaft bearings. Springs are secure on
bearings and shafts turn freely.

YN
| Replace springs.

9. Inspect gears. Gears are secure on shafts
and are not broken. Gears mesh
properly.

YN

| Tighten set screw in gear or replace

gear or E-rings.

10. Return to procedure which directed you
to this RAP or go to Final Actions.

Telecopier 7017 / 7017SF 2-11

5. Inspect pulleys. Pulleys are secure on
shafts and are not broken.

YN

| Replace pulley or E-ring.

6. Inspect upper scanner. Upper scanner
closes and latches.

YN
| Replace latch spring, latches.

7. Inspect upper printer. Upper printer
closes and latches.

YN
| Replace latch spring, latches or

printer frame.

12/88

RAPS 2.3.5, 2.3.6

RAP 2.3.7 Paper Feed Test

www.printcopy.info

www.printcopy.info

NOTE: Refer to Figure 1 on the next page for a
diagram of the print drive system.

1. Enter Service Mode.

2. Perform the Paper Feed Test.
a. Press Menu.
b. On the key pad, press 7 then 1. The

display indicates:

71 RECORD PAPER FEED TEST

PRESS [START] OR [SCROLL]

CAUTION

To prevent possible damage to the thermal
head, do not perform this test without paper.
(Test will not start if low paper condition has
been detected.)

d. Press Start.

3. Paper feeds without a paper jam.

YN
| RAP 2.3.6.

4. Press Stop to end test.

5. Return to procedure which directed you
to this test or go to Final Actions.

RAP 2.3.8 Sensor Test

1. Enter Service Mode.

NOTE: OP32, OP36, and OP38 do not display

a flashing top line if A8 PWB is not installed.

2. Perform Sensor Test.
a. Press Menu.
b. On the key pad, press 7 then 6. The

display indicates:

76 SENSOR TEST

PRESS [START] OR [SCROLL]

c. Press Start. The display indicates

(sample):

SC PC DS B4 A4 PJ CP SP LP 4P R H F
LLLLHLHHHL H H

3. Perform a copy operation or manually
actuate suspect sensor. Observe display.
Displayed code for suspect sensor
changes state (from H to L or L to H).
Refer to Table 1.

Table 1. Sensor Code

SC Scan interlock switch
PC Printer interlock switch
DS Document sensor
B4 Wide Original sensor
A4 A4 document sensor (FX only)
PJ Printer Jam Sensor
CP Cutter switch
SP Scan position sensor
LP Low paper sensor
4P Wide paper sensor (FX, RX only)

4. End test.
a. Enter diagnostics mode (Section 6).
b. Exit diagnostics mode (Section 6).

5. Return to procedure which directed you
to this test or go to Final Actions.

RAPS 2.3.7, 2.3.8 2-12 Telecopier 7017 / 7017SF

R Ring Indicator
H Hook Signal
F Fax Net Ring Indicator (FX only)

YN
| Replace applicable sensor.

12/88

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaaaaaaaaaa

a

aaa

a

aaa

a

aaa

a

aaa

a

aaa

a

aaa

a

aaa

a

aaa

a

aaa

a

aaa

a

aaa

a

aaa

a

aaaaaaa
aaaaaaa
aaaaaaa
aaaaaaa
aaaaaaa
aaaaaaa

aaaaaaa

aaaaaaa

aaaaaaa

aaaaaaa

aaaaaaa

aaaaaaa

aaaaaaa

aaaaaaa

aaaaaaa

aaaaaaa

aaaaaaa

aaaaaaa

aaaaaaa
aaaaaaa
aaaaaaa
aaaaaaa
aaaaaaa
aaaaaaa

Printer

aaaaaaaaaaaaa
a

a

a

a

a

a

a

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

www.printcopy.info

www.printcopy.info

output

drive roller

(Friction

driven)

Printer

output idler

roller

Cutter

belt

Cutter

(Gears)

(Idler gears)

Thumb

wheel

(Note 1)

NOTE 1: Thumb wheel manually driven.
NOTE 2: When cutter solenoid is not

energized,
motion is applied to pressure roller (and not to
cutter). When cutter solenoid is energized, motion
is applied to cutter (and not to pressure roller).

Gear on right side

of pressure roller

Gear on left side

of pressure roller

(Gears)

Paper roll

Telecopier 7017 / 7017SF 2-13

Cutter crank

arm

Cutter crank

pulley

Figure 1. Print Drive System (Viewed from Left Side)

aaaaaaaaaaa
aaaaaaaaaaa
aaaaaaaaaaa
aaaaaaaaaaa

Cutter

solenoid

(Note 2)

Printer

belt

Print

motor

Cutter clutch,

Planet gears,

and pulley

7017-105

6/88

Print Drive System

RAP 2.3.9 Scanner Test

www.printcopy.info

www.printcopy.info

NOTE: Refer to Figure 1 on the next page for a
diagram of the scan drive system.

1. Open scanner.

2. Clean platen roller, scan idler and scan
drive rollers, and retard pad. (Refer to

1.4.1 Call Completion in Section 1 for
cleaning procedure.)

3. Inspect tension on scan idler rollers and
the platen roller.
a. Press the end of each roller at the

front and rear.

b. The tension should feel the same at

the left and right.

YN
| Replace springs.

4. Problem resolved:

YN
| RAP 2.3.6.

5. Return to procedure which directed you
to this test or go to Final Actions.

RAP 2.3.10 Automatic Document

Feeder Test

1. Open Scanner.

2. Inspect ADF Belt. Belt is clean and
undamaged.

YN
| Clean or replace belt.

3. Inspect one way clutch by pushing the
ADF belt toward the front. Clutch allows
belt to rotate freely.

YN
| Replace clutch.

4. Rotate belt toward the rear. Clutch does
not allow belt to rotate.

YN
| Replace clutch.

5. Inspect document guides by extending
guides to maximum and minimum width.
Guides move freely and are parallel.

YN
| Replace Input Tray.

6. Enter Service Mode.

9. Press Start.

10. Originals feed one sheet at a time.

YN
| RAP 2.3.6.

11. Press Stop to end test.

12. Return to procedure which directed you
to this check or go to Final Actions.

RAPS 2.3.9, 2.3.10 2-14 Telecopier 7017 / 7017SF

7. Place at least three sheets of paper
(multiple originals) into input tray.

8. Enter Original Feed Test.
a. Press Menu.
b. On the key pad, press 7 then 2. The

display indicates:

72 ORIGINAL FEED

PRESS [START] OR [SCROLL]

12/88

Original document

aaa

a

aaa

a

aaa

a

aaa

a

aaa

a

aaa

a

aaa

a

aaa

a

aaa

a

aaa

a

aaa

a

aaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

aaaaa

a

www.printcopy.info

www.printcopy.info

ADF Tension

shaft

Retard shaft

(with nudger and

retard pad)

ADF Belt

Scan input

idler roller

Platen roller

Platen belt

Scan output

idler roller

(Friction drive)

(Gears)

(Friction drive)

Telecopier 7017 / 7017SF 2-15

ADF Drive

shaft

(Gears)

Scan input

drive belt

Figure 1. Scan Drive System (Viewed from Left Side)

Scan input

drive roller

Scan motor

6/88

Scan output

drive belt

Scan output

drive roller

7017-106

Scan Drive System

RAP 2.3.11 Belt Checkout.

www.printcopy.info

www.printcopy.info

NOTE: The following check applies to all belts.

1. Remove covers and parts as necessary to
access the belt. (Refer to Section 4 and
Section 5.)

2. Inspect the belt. Belt is in good condition
(not broken, frayed and does not have
surface cracks).

YN
| Replace belt.

3. Return to procedure which directed you
to this test or go to Final Actions.

RAP 2.3.12 Both LEDs remain on.

1. The display indicates:

DIAL TELEPHONE NUMBER OR

WHEN READY - PRESS [MANUAL RCV]

YN

| Replace A2, power supply

assembly.

2. Lift handset from handset cradle. Press
switch on handset. Handset is silent (no
dial tone).

YN
| Replace handset.

3. Replace A2, A10.

RAP 2.3.13 Received Image Quality is

Unacceptable.

NOTE: This procedure applies to image quality
problems either:

• Received at the local terminal and sent by a
remote terminal, or

• Received at a remote terminal and sent by
the local terminal.

1. Replace A10. Problem resolved.

YN
| Go to Step 3.

2. Go to Final Actions.

3. Replace A2. Problem resolved.

YN
| Go to Step 5.

4. Go to Final Actions.

5. Call the Facsimile Technical Support
Center (TSC). Request to receive (not in
Error Correct mode) from their terminal.
Image quality is acceptable. (Refer to
Section 3 for image quality.)

YN
| Inform Customer of telephone line

problem.

RAPS 2.3.11, 2.3.12 2-16 Telecopier 7017 / 7017SF

6. Go to Final Actions.

8/88

3. Image Quality

Introduction 3-2●

Image Quality Samples

IQ 1.1a Diagnostic Test Pattern (Upper Half) 3-3●
IQ 1.1b Diagnostic Test Pattern (Lower Half) 3-4●
IQ 1.2 Test Pattern 82P151 3-5●
IQ 1.3 Test Pattern 82P151 (Wide Original) 3-6●
IQ 1.4 Noise on Line, non-ECM 3-7●
IQ 1.5 Noise on Line, ECM or non-ECM 3-8●
IQ 1.6 Modem Noise 3-9●

3. Image Quality

www.printcopy.info

www.printcopy.info

http://xww.xedoc.world.xerox.com/data/XEDOC/Central/Fax/7017/TECH/section3.htm [28/09/1999 11:34:48]

Section Introduction

www.printcopy.info

www.printcopy.info

The Image Quality (IQ) section is used to
identify an image quality problem. It contains
this Introduction and Image Quality samples.

These samples are reproductions of
acceptable image quality of the Diagnostic
Test Pattern (generated by the terminal) and
Test Pattern 82P151 (copied on the terminal).
Samples of telephone line noise and modem
noise are also included.

Use the Image Quality Samples as a
comparison to identify any image quality
defects which may have been produced during
System Check.

Introduction 3-2 Telecopier 7017 / 7017SF

12/88

IQ 1.1a Diagnostic Test Pattern (Upper Half)

www.printcopy.info

www.printcopy.info

7017-100

Telecopier 7017 / 7017SF 3-3

6/88

IQ 1.1a

IQ 1.1b Diagnostic Test Pattern (Lower Half)

www.printcopy.info

www.printcopy.info

IQ 1.1b 3-4 Telecopier 7017 / 7017SF

6/88