Pro 412
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WorkCentre Pro 412
User Guide
708P86380
Prepared by:
The Document Company Xerox
GKLS European Operations
Bessemer Road
Welwyn Garden City
Hertfordshire
AL7 1HE
ENGLAND
©2001 by Xerox Corporation. All rights reserved.
Copyright protection claimed includes all forms and matters of
copyrighted material and information now allowed by statutory
or judicial law or hereinafter granted, including without
limitations, material generated from the software programs
which are displayed on the screen, such as icons, screen
displays, looks etc.
®
Xerox
, The Document Company
products mentioned in this publication are trademarks of Xerox
Corporation. Product names and trademarks of other
companies are hereby acknowled
Changes are periodically made to this document. Changes,
technical inaccuracies, and typographical errors will be
corrected in subsequent e dit ion s.
®
, the digital X® and all Xerox
ged.
Table of Contents
1 About This Guide...................................................................1-1
Finding Information in the User Guide.....................................................1-2
Customer Support......................................................................................1-4
Conventions ...............................................................................................1-5
Orientation....................................................................................................1-5
Bracket Text Typeface .................................................................................1-7
Italic Typeface..............................................................................................1-7
Quick Pathway .............................................................................................1-7
Notes............................................................................................................1-8
Hints.............................................................................................................1-8
Cautions.......................................................................................................1-8
Warnings......................................................................................................1-8
Related Information Sources ....................................................................1-9
2 Product Overview..................................................................2-1
Unpacking...................................................................................................2-2
Identifying the Machine Components ......................................................2-4
Front View....................................................................................................2-4
Rear View.....................................................................................................2-5
Control Panel Components and Keys......................................................2-6
Entering Characters Using the Numeric Keypad ...................................... ...2- 8
Making Connections................................................................................2-11
Installing Drum and Toner Cartridges....................................................2-14
Loading Paper ..........................................................................................2-18
Setting the Language...............................................................................2-22
Setting the Local ID and Name ...............................................................2-23
Setting the Date and Time.......................................................................2-25
Installing Software ........... ....... ...... ....... ...... ....... ...... ...... ...........................2-26
3 Copy........................................................................................3-1
Copying Procedure....................................................................................3-2
1. Press the Copy/Fax/Scan Key.................................................................3-2
Xerox WorkCentre Pro 412 User Guide i
2. Select the Paper Supply...........................................................................3-3
3. Load the Originals....................................................................................3-4
4. Select the Copy Features.........................................................................3-7
5. Enter the Quantity................. ...... ....... ...... ....... ...... ...... ....... ......................3-7
6. Press Start ...............................................................................................3-8
Standard Copy Features............................................................................3-9
Lighten/Darken.............................................................................................3-9
Original Type..............................................................................................3-10
2-Sided Copy .............................................................................................3-11
Reduce/Enlarge .........................................................................................3-12
Output ........................................................................................................3-12
Resetting Copy Features ...........................................................................3-13
Special Copy Features.................. ....... ...... ....... ...... ...... ....... ...... ....... ...... .3-14
Auto Fit.......................................................................................................3-14
Clone..........................................................................................................3-15
4 Print.........................................................................................4-1
Printing a Document from an Application ...............................................4-2
Printer Settings ..........................................................................................4-3
Accessing Printer Settings ........................... ....... ...... ...... ....... ...... ....... ...... ...4-3
Printer Properties Tabs ................................................................................4-5
5 Fax...........................................................................................5-1
Faxing Procedure.......................................................................................5-2
1. Load the Originals....................................................................................5-2
2. Press the Copy/Fax/Scan Key.................................................................5-5
3. Select the Fax Features...........................................................................5-6
4. Enter the Fax Number.............................. ....... ...... ...................................5-6
5. Press Start ...............................................................................................5-7
6. Fax Job Management ..............................................................................5-7
Dialing Methods ................................... ...... ....... ...... ...... ....... ...... ....... ...... ...5-9
Keypad Dialing.............................................................................................5-9
Speed Dialing.............................................................................................5-10
Group Dialing (for Multi-Address Transmission)........................................5-12
Manual Group Dialing ................................................................................5-14
Manual Dialing ...........................................................................................5-16
Redial.........................................................................................................5-16
Sending a Fax After Talking.......................................................................5-17
Receiving a Fax........................................................................................5-18
Receive Modes ..........................................................................................5-18
ii Xerox WorkCentre Pro 412 User Guide
Standard Fax Features ............................................................................5-20
Resolution ..................................................................................................5-20
Scan Options..............................................................................................5-21
Original Type..............................................................................................5-21
Lighten/Darken...........................................................................................5-22
Resetting Fax Features..............................................................................5-22
Advanced Fax Features...........................................................................5-23
Sending a Color Fax ..................................................................................5-23
Delay Send.................................................................................................5-24
Priority Sending..........................................................................................5-27
Polling ........................................................................................................5-28
Canceling a Scheduled Operation .............................................................5-32
Fax Reports ..............................................................................................5-33
6 Scan........................................................................................6-1
The WorkCentre Pro 412 TWAIN Scanner Program................................6-2
Scanning Procedure ..................................................................................6-3
1. Load the Originals....................................................................................6-3
2. Run the ScanToPC Program ...................................................................6-6
3. Press the Copy/Fax/Scan Key.................................................................6-6
4. Select the Scan Features.........................................................................6-7
5. Press Start ...............................................................................................6-7
Configuring the Default Scan Application...............................................6-8
Standard Scan Features............................................................................6-9
Resolution ....................................................................................................6-9
Scan Options................................................................................................6-9
Original Type..............................................................................................6-10
Lighten/Darken...........................................................................................6-11
Reduce/Enlarge .........................................................................................6-12
Resetting Scan Features............................................................................6-12
Advanced Scanning.................................................................................6-13
7 Maintaining the Product........................................................7-1
Cleaning......................................................................................................7-2
Cleaning the WorkCentre Pro 412 .. ....... ...... ....... .........................................7- 2
Cleaning the Document Glass and Cover....................................................7-3
Control Panel and LCD Display ................... ................................................ 7- 3
Document Feeder and Output Tray .................... ...... ...... ....... ...... ................7-3
Ordering Supplies......................................................................................7-4
Customer Replaceable Units ....................................................................7-5
Xerox WorkCentre Pro 412 User Guide iii
Toner Cartridge............................................ ....... ...... ...... ....... ...... ....... ...... ...7- 5
Drum Cartridge............. ...... ....... ...... ....... ...... ....... ...... ...... ...........................7-11
Loading Media..........................................................................................7-14
Using the Paper Cassette..........................................................................7-15
Using the Bypass Tray...............................................................................7-19
Media Guidelines .......................................................................................7-23
8 Basic Troubleshooting..........................................................8-1
Document Jams .........................................................................................8-2
Input Misfeed................................................................................................8-2
Exit Misfeed..................................................................................................8-3
Roller Misfeed ..............................................................................................8-3
Paper Jams.................................................................................................8-4
Paper Feed Area..........................................................................................8-4
Fuser Area ...................................................................................................8-6
Paper Exit Area............................................................................................8-8
Duplex Jam................................................................................................8-11
Bypass Jam................................................................................................8-11
Calling for Service............ ....... ...... ....... ...... ....... ...... ...... ...........................8-12
Customer Support Telephone Number ......................................................8-12
LCD Error Messages................................................................................8-13
Solving Problems.....................................................................................8-16
Copier Problems Solution Chart.................................................................8-16
Printing Problems Solution Chart...............................................................8-18
Faxing Problems Solution Chart ................................................................8-21
Resetting the Machine.............................................................................8-23
9 System Setup.........................................................................9-1
System Setup .............................................................................................9-2
System Setup Options ....... ....... ...... ....... ...... ....... ...... ...... .............................9-2
Changing the System Setup Options...........................................................9-4
Adjusting Speaker Volume........................................................................9-5
System Data Settings ................................................................................9-6
System Data Options ......... ....... ...... ....... ...... ....... .........................................9- 6
Setting System Data Options.......................................................................9-8
Reports........................................................................................................9-9
Clearing Memory......................................................................................9-11
ControlCentre 5.0.....................................................................................9-12
Installing ControlCentre 5.0................................. ...... ...... ....... ...... ....... ...... .9-12
iv Xerox WorkCentre Pro 412 User Guide
Running ControlCentre 5.0 ........................................................................9-12
Using ControlCentre 5.0.............................................................................9-13
10 Appendix A - Safety Notes...................................................A-1
Safety Standards......................................................................................... A-3
Regulatory Information............................................................................. A-4
Laser Safety................................................................................................ A-5
The Electricity at Work Regulations - UK ONLY ......................................... A-6
Certification to 1999/5/EC .. ....... ...... ....................................... ...... ....... ...... .. A-9
FCC Regulations....................................................................................... A-10
Canadian Certification............................................................................... A-13
Environmental Compliance.................................................................... A-14
Energy Star®............................................................................................. A-14
11 Appendix B - Specifications................................................B-1
Printer Specification .. ...... ....... ...... ....... ...... ....... ...... ...... ....... ...... ...............B-2
Fax Specification.......................................................................................B-3
Scanner and Copier Specification........................................................... B-4
General Specification ............................................................................... B-5
Paper Specification................. ...... ....... ............................................. ........B-6
12 Index ..............................................................................Index - i
Xerox WorkCentre Pro 412 User Guide v
vi Xerox WorkCentre Pro 412 User Guide
1 About This Guide
Thank you for purchasing the WorkCentre Pro 412. The
WorkCentre Pro 412 is designed for ease of use, but to use
your machine to its fullest potential, take some time to read the
User Documentation.
About This Guide
Xerox WorkCentre Pro 412 User Guide Page 1-1
Finding Information in the User Guide
The User Guide contains the following sections:
- Table of Contents
Use the Table of Contents to find topics easily.
- About this Guide - Chapter 1
Describes the information in this User Guide.
- Product Overview - Chapter 2
Describes the system and hardware features of the
machine and provides instructions for unpacking and
setting up your new machine ready for use.
- Copy - Chapter 3
Describes the procedures for loading and copying
originals. It also includes instructions for using the copy
features available.
- Print - Chapter 4
Describes the procedure for printing from a PC and an
overview of the printer driver features.
- Fax - Chapter 5
Describes the procedures for sending and receiving
faxes. It also includes instructions for using all the fax
features and functions available.
- Scan - Chapter 6
Describes the procedures for using the Scan function
available on your machine.
- Maintaining the Product - Chapter 7
Provides maintenance and cleaning procedures
necessary to ensure optimum product performance.
Includes instruction s for orderi ng and replacing
consumables.
- Basic Troubleshooting - Chapter 8
Guides the user through problem solving and provides a
list of error messages and recommended corrective
actions.
Page 1-2 Xerox WorkCentre Pro 412 User Guide
- System Setup - Chapter 9
Provides instructions for programming the default
system settings available on the machine. Also provides
information about setting up and using ControlCentre
5.0.
- Safety Notes - Appendix A
Provides safety procedures and approval certification
information for the product.
- Specifications - Appendix B
Provides information on the machine specifications. Use
this chapter to ensure all materials being used are within
specification.
- Index
Refer to the Index to locate specific information.
About This Guide
Xerox WorkCentre Pro 412 User Guide Page 1-3
Customer Support
If after product installation further assistance is required,
please call our experts at the Xerox Welcome Centre or your
local representative. When telephoning please quote the
machine serial number. Use the space below to make a note
of the machine serial number:
# _______________________________________
The serial number is located on the machine, behind the front
door. To access the serial number, open the side cover using
the release latch and then open the front door.
You will be provided with the Xerox Welcome Centre or local
representative telephone number when the WorkCentre Pro
412 is installed. For convenience and future reference, please
record the telephone number in the space below:
Welcome Centre or local representative Telephone Number:
# _______________________________________
Xerox US Welcome Center: 1-800- 821 -2797
Xerox Canada Welcome Center: 1-80 0- 93-XE RO X
(1-800-939-3769)
Page 1-4 Xerox WorkCentre Pro 412 User Guide
Conventions
Orientation
Throughout this User Guide, there are some terms that are
used interchangeably:
½
Document is synonymous with original.
½
Button is synonymous with key.
½
Page is synonymous with sheet.
½
WorkCentre Pro 412 is synonymous with the machine.
There are two types of orientation referred to in this guide,
Image Orientation and Feed Orientation.
Image Orientation
Image Orientation describes the direction of the image on the
page. There are two types of image orientation:
Portrait
About This Guide
The image is portrait when vertically aligned with the longest
A
A
Xerox WorkCentre Pro 412 User Guide Page 1-5
edge of the paper.
Landscape
The image is landscape when vertically aligned with the
shortest edge of the paper.
Feed Orientation
Feed Orientation describes the direction the originals and the
media is fed through the machine. It is recommended the feed
orientation of the originals matches that of the media.
There are two types of feed orientation:
Long Edge Feed (LEF)
When observed from the front of the machine, originals or
media with the long edges to the left and right of the document
feeder or paper tray.
LEF Orientation
A
Original / Media Feed Direction
Short Edge Feed (SEF)
When observed from the front of the machine, originals or
media with the short edges to the left and right of the document
feeder or paper tray.
SEF Orientation
A
Original / Media Feed Direction
A
A
Page 1-6 Xerox WorkCentre Pro 412 User Guide
Bracket Text Typeface
The [Bracket Text] typeface is used to emphasize the selection
of a feature or key. For example:
½
Press [Reduce/Enlarge] on the control panel repeatedly
until ‘REDUCE/ENLARGE’ displays on the LCD.
Italic Typeface
Quick Pathway
Quick Pathway
½
Press the Copy/Fax/Scan
Key.
½
Select the Paper Supply.
½
Load the Originals.
½
Choose the Copy features
required.
½
Enter the copy quantity
required.
½
Press [Start].
½
Enter the required percentage using the numeric keypad.
If you press [Clear/Clear All], the selected percentage
returns to 100%.
The Italic typeface is used to emphasize a word or phrase. For
example:
- Always follow safety procedures when operating the
equipment.
- There are several fax dialing methods available on your
WorkCentre Pro 412.
In addition to the step by step instructions available throughout
this User Guide, a summary of the steps is contained in the
Quick Pathway at the beginning of a chapter or section. After
becoming familiar with the procedures for a particular feature,
the Quick Pathway is a useful reminder of the steps required to
access a particular feature.
About This Guide
Xerox WorkCentre Pro 412 User Guide Page 1-7
Notes
Hints
Cautions
Notes are statements that provide additional information. For
example:
NOTE: You cannot include one group dial number in another
group dial number.
Hints help users perform a task. For example:
HINT: For information about all the dialing methods available,
refer to the section “Dialing Methods” on page 5-9.
Cautions are statements that suggest mechanical damage
may be the result of an action. For example:
CAUTION:When cleaning the WorkCentre Pro 412, do not
use organic solvents or aerosol cleaners.
Warnings
Warnings are statements that alert users to the possibility of
personal injury. For example:
WARNING:This product must be connected to a
protective earthing circuit.
Page 1-8 Xerox WorkCentre Pro 412 User Guide
Related Information Sources
Information available for the WorkCentre Pro 412 consists of:
-This User Guide
- The Quick Sta rt Gu id e
- The Installation Sheet
- The Customer Documentat ion CD
About This Guide
Xerox WorkCentre Pro 412 User Guide Page 1-9
Page 1-10 Xerox WorkCentre Pro 412 User Guide
2 Product Overview
Thank you for purchasing the WorkCentre Pro 412. This
product provides printing, copying, faxing and scanning
functionality.
This chapter provides an overview of your WorkCentre Pro 412
and step-by-step instructions for setting up your machine and
installi ng the software.
This chapter includes:
- Unpacking
- Identifying the Machine Compone nts
- Control Panel Components and Keys
- Making Connections
- Installing Drum and Toner Cartridges
- Loading Paper
- Setting the Language
- Setting the Local ID and Name
Product Overview
- Setting the Date and Time
- Installing Software
Xerox WorkCentre Pro 412 User Guide Page 2-1
Unpacking
½
Remove the plastic film from
the LCD. Remove all tapes
and packing materials from
your WorkCentre Pro 412.
½
Pull the Scan unlock switch
located on the bottom of the
scanner module toward you
to unlock the scanner.
Using the instructions provided in this section, unpack your
Xerox WorkCentre Pro 412.
Tape
LCD
Scanner
module
½
Pull open the paper cassette
and remove the packing
material from the paper
cassette.
Page 2-2 Xerox WorkCentre Pro 412 User Guide
½
Ensure that you have the
following components:
USB Cable
AC Power Cord
Telephone Line Cord Software User
Documentation
Starter Toner Cartridge Drum Cartridge
NOTE: The WorkCentre Pro 412 is equipped with a USB port
and a parallel port for use with IBM Compatible computers
with a 100MHz Pentium or higher equivalent processor.
NOTE: You must be running Windows 98, Windows 2000 or
Windows Me to use the USB cable. Otherwise, use a parallel
cable. (Parallel or USB cables are not required for standalone
features.)
Product Overview
HINT: If using a parallel cable, ensure that it meets IEEE
standard 1284 specifications and is not longer than twelve
feet.
Xerox WorkCentre Pro 412 User Guide Page 2-3
Identifying the Machine Components
Use the illustrations in this section, identify your WorkCentre
Pro 412 components and their location.
Front View
Automatic Document
Feeder
Control Panel
Document Guides
Document Input
Tray
Document Output
Tray
Paper Guides
Bypass Tray
Side Cover
Scanner
Module
Page 2-4 Xerox WorkCentre Pro 412 User Guide
Paper
Cassette
Front
Cover
Release Latch
Rear View
Scan Module
Connector
Telephone
Connections
EXT.
LINE
USB Connector
Document Cover
Document
Glass
Product Overview
Paper
Cassette
AC Power Cord
Connector
Parallel Connector
Xerox WorkCentre Pro 412 User Guide Page 2-5
Paper Exit Extension
Control Panel Components and Keys
Use the illustration below to identify the components and keys
of your WorkCentre Pro 412 control panel.
Item
1 Pause PC Printing Use to pause a print job. When pressed again, the PC print
2 Reports Use to display a list of available reports for printing and the
3 2-Sided Copy Use to make one or two-sided copies from one-sided
4 Output Use to collate outputs in copy mode.
5 Reduce/Enlarge Use to adjust copy size from 25% to 400% when you feed an
6 Lighten/Darken Use to adjust contrast level prior to copying, faxing or
7 Paper Supply Use to select paper supply source between Cassette and
8 Resolution Use to adjust the resolution or sharpness for the current fax
9 Original Type Use to select original type between text, mixed, and photo for
10 Scan Options Use to select COLOR, B&W or GRAY mode for scanning.
Description Function
job is resumed.
menu map.
originals.
original from the document glass, and 25% to 100% from the
ADF.
When feeding from the document glass, Clone and AutoFit
features are available using this key.
scanning.
Bypass in Copy or Fax mode.
or scan job.
copying, faxing, and scanning.
In Fax mode, B&W or COLOR mode is selectable.
Page 2-6 Xerox WorkCentre Pro 412 User Guide
Item
Description Function
11 Copy/Fax/Scan Use to select the functionality of the machine; COPY MODE,
FAX MODE or SCAN MODE. When the required mode
displays, press Select or wait a few seconds to access the
mode.
12 The display shows the current status of the machine and
guides the user through various tasks using a menu system
for each operation.
13 Use to navigate the menu list vertically and horizontally.
14 Select Use to save a curr ent selection.
15 Job Status Use to display current job status and pending jobs.
16 Menu/Exit Use to enter or exit Menu mode.
17 Manual Group Use to send a fax job to multiple destinations.
18 Manual Dial Use to dial a fax number manually (inter-active dial).
19 Speed Dial Use to dial calls and send fax documents by entering a 2 digit
Speed Dial number which has been stored in the machine’s
phone book memory.
20 Pause/Redial Use to redial the last phone number called or to add a pause
when storing a number in the phone book memory.
ABC
1
GHI
4
7
DEF
2
3
JKL
MNO
5
6
89
special functions in conjunction with the Menu button.
21 Use to dial a phone number, to enter a letter, or to choose
PQRS TUV WXYZ
Product Overview
0
22 Use to start a job.
23 Use to stop an operation at any time. Any operation
originating on a PC should be stopped on the PC.
Xerox WorkCentre Pro 412 User Guide Page 2-7
Item
Description Function
24 Clear/Clear All Clear/Clear All operates differently depending on the
selected mode:
• Copy Mode - Use to clear the copy quantity (while you are
entering a number) or clear the currently selected feature
setting (while you are programming a copy feature).
• Scan Mode - Use to return to Standby mode.
• Fax Mode - Use to clear an incorrect fax number. Press
twice to clear all currently user selected settings and return to
Standby mode.
25 Illuminates when a system error occurs.
Entering Characters Using the Numeric Keypad
As you perform various tasks, you’ll need to enter names and
numbers. For example, when you set up your machine you
enter your name (or your company’s name) and telephone
number. When you store Speed dial or Group dial numbers,
you may also enter the correspondi ng name s.
Use the instructions below to enter alphanumeric characters.
½
When prompted to enter a
letter, locate the button
labeled with the character you
want.
½
Press the button repeatedly
until the correct letter appears
in the display.
For example, to enter the
Numeric Keypad
letter O, press 6, (labeled
MNO). Each time you press 6,
the display shows a different
letter, first M, then N and O,
and finally 6.
½
You can enter special characters (space, plus sign, etc.).
For details, see “Keypad Character Assignment” on page 9.
Page 2-8 Xerox WorkCentre Pro 412 User Guide
½
To enter additional letters, repeat the procedure.
½
If the next letter is printed on the same button, move the
cursor by pressing , then press the button labeled with
the letter you want.
The cursor moves to the right and the next letter appears in
the display.
½
When you have finished entering letters, press [Select].
Keypad Character Assignment
Key Assigned Numbers, Letters or Characters
1 1
2 A > B> C > 2
3 D > E > F > 3
4 G > H > I > 4
5 J > K > L > 5
6 M > N > O > 6
7 P > Q > R > S > 7
Product Overview
8 T > U > V > 8
9 W > X > Y > Z > 9
0 + > - > , > . > ‘ > / > * > # > & > 0
Editing Numbers or Names
If you make a mistake, move the cursor under the wrong
character by pressing or . Press the correct number to
overwrite the inco rrect charact er. If y ou press [Clear /Clear All],
all the characters are deleted.
Xerox WorkCentre Pro 412 User Guide Page 2-9
Inserting a Pause
With some telephone systems, you must dial an access code
(9 for example) and listen for a second dial tone. In such cases,
you must insert a pause in the telephone number. You can
insert a pause while you are setting up a Speed dial number.
To insert a pause, press [Pause/Redial] at the appropriate
place while entering the telephone number. A “-” will appear in
the display at the corresponding location.
Page 2-10 Xerox WorkCentre Pro 412 User Guide
Making Connections
½
Connect the Scan Module
cord to the port shown and
fasten the side screws.
½
If required, connect your
answering machine and/or
telephone to the EXT jack.
Use the following instructions to make the necessary
connections required to install your Xerox WorkCentre Pro
412.
Product Overview
½
Connect the Telephone Line
Cord from the wall jack to the
LINE jack.
Xerox WorkCentre Pro 412 User Guide Page 2-11
CAUTION:Shut down your
computer before connecting
the cable.
½
Connect the USB Cable
directly to your computer.
USB Cable
OR
½
Connect a Parallel Port Cable
(sold separately).
Parallel Port
Cable
NOTE: Use only the Parallel cable or the USB cable. You
must be running Windows 98, Windows 2000 or Windows Me
to use the USB cable. Otherwise, use a parallel cable.
(Parallel or USB cables are not required for standalone
features.)
HINT: If using a parallel cable, ensure that it meets IEEE
standard 1284 specifications and is not longer than twelve
feet.
Page 2-12 Xerox WorkCentre Pro 412 User Guide
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