Xerox PrinterMap 1.2 User Guide

Xerox PrinterMap

Enterprise Printer Platform

Version 1.3

User Guide for Windows NT and Windows

95/98

Xerox Corporation	Xerox Canada, Limited
701 South Aviation Blvd.	5650 Yonge Street
El Segundo, CA	North York, Ontario
90245	Canada
USA	M2M 4G7
Americas Customer Operations	Xerox Limited
800 Long Ridge Road	Parkway
Stamford, CT	Marlow
06904-1600	Buckinghamshire
USA	SL7 1YL
	United Kingdom

Copyright 1998 Xerox Corporation. All Rights Reserved.

Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

XEROX, The Document Company, the stylized X, and CentreWare DP, are trademarks of Xerox Corporation or its subsidiaries.

Lexmark and MarkVision are trademarks of Lexmark International, Inc. HP and JetAdmin are trademarks of Hewlett-Packard Company. Microsoft, Microsoft Windows, Windows NT, Windows 95/98, MS, and MS-DOS are trademarks of Microsoft Corporation. Novell, NetWare, and Client 32 are trademarks of Novell Inc. All other product names are trademarks/tradenames of their respective owners.

Notice

Specifications described in this publication are subject to change without notice. Use of some features may be limited by your hardware or software configuration. Contact your dealer, Xerox, or Xerox Limited for details.

Contents

Contents

List of Figures

i......................................................................................................	vi
List of Tables ...............................................................................	ix
Preface ...........................................................................................	x
Chapter Overview ................................................................................	xi
Who should Use this Guide ..................................................................	xi
Conventions Guide ...............................................................................	xi
Mouse Conventions.............................................................................	xii
Related Reading ..................................................................................	xii
Workstation Requirements ..................................................................	xii
Hardware .........................................................................................	xii
Software ..........................................................................................	xii
Memory Requirements .....................................................................	xii
Projecting Hard Disk Requirements..................................................	xii
Projecting Discover Time ................................................................	xiii
Projecting Network Traffic..............................................................	xiii
Conclusion .......................................................................................	xv
Chapter 1 Overview .......................................................................	1
How it all Works ...................................................................................	3
PrinterMap Components........................................................................	4

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Contents

	Chapter 2 Getting Started.............................................................	6
	PrinterMap Installation ..........................................................................	7
	Loading PrinterMap Files ...................................................................	7
	PrinterMap Re-Installation .................................................................	9
	PrinterMap Uninstall ..........................................................................	9
	Running PrinterMap for the First Time ................................................	10
	Configuring PrinterMap.......................................................................	12
	Configuration Window Panels ..........................................................	13
	Discover...........................................................................................	13
	Alarms .............................................................................................	13
	Alarm...............................................................................................	14
	Status...............................................................................................	16
	Application Paths .............................................................................	16
	Reporting .........................................................................................	18
	PrinterMap Shutdown .........................................................................	20
	Chapter 3 Discover Process	2
	1......................................................................................................
	Overview.............................................................................................	22
	Discover Configuration .......................................................................	22
	IP.....................................................................................................	23
	IPX ..................................................................................................	24
	Community Strings...........................................................................	25
	Operation ............................................................................................	27
	Advanced Configuration Issues............................................................	30
	Supported Vendors and Printer Models ............................................	30
	Chapter 4 User Interface	3
	4......................................................................................................
	Topology Overview.............................................................................	35
	Menu Bar Items...................................................................................	36
	File...................................................................................................	36
	Topology .........................................................................................	36
	Group ..............................................................................................	39
	Report..............................................................................................	41
	Tools ...............................................................................................	42
	Help .................................................................................................	43
	Toolbar ...............................................................................................	43
	Topology Viewing Areas.....................................................................	44
	Viewing Printer Information ................................................................	46
	Printer Groups .................................................................................	47
	Printer Icons.....................................................................................	47

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Contents

	Printer Status ...................................................................................	48
	Printer Properties Window ...............................................................	49
	Adding and Deleting Managed Printers................................................	51
	Adding Printers to PrinterMap..........................................................	51
	Deleting Printers from PrinterMap....................................................	51
	Right-Click Menus ..............................................................................	51
	Printer Icon Right-Click Menu .........................................................	51
	Topology Right-Click Menu.............................................................	54
	Additional Functionality ......................................................................	55
	Adding Printers to Groups through Drag and Drop ..........................	55
	Selecting Multiple Printers................................................................	56
	Chapter 5 Status and Reporting	5
	6......................................................................................................
	Service Overview ................................................................................	57
	Memory Requirements .....................................................................	57
	Stopping and Re-starting Polling Tasks ............................................	57
	Status Function ...................................................................................	59
	Overview .........................................................................................	59
	Operation .........................................................................................	59
	Icon Colors ......................................................................................	60
	Reporting Function..............................................................................	60
	Reporting Service.............................................................................	61
	Disabling Reporting..........................................................................	61
	Enabling Reporting...........................................................................	63
	Generating Reports ..........................................................................	63
	Standard Reports .............................................................................	64
	Reporting Data Custodial Procedures ...............................................	69
	Chapter 6 Alarms	7
	2......................................................................................................
	Alarm Detection ..................................................................................	73
	Alarm Configuration............................................................................	73
	Viewing Alarms...................................................................................	73
	Chapter 7 Troubleshooting	7
	7......................................................................................................
	Log Files and Debug Functionality.......................................................	78
	Discover Problems ..............................................................................	80
	Discover Error message is returned immediately and no printers are
	discovered........................................................................................	80
	Incomplete Discover ........................................................................	80

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Contents

Discover doesn't complete................................................................	81
Status / Alarm Problems ......................................................................	81
Icons Not Changing Color According to Status: ...............................	81
Alarms Not Being Received in Alarm Log Window ..........................	81
Alarm Reads “Invalid Alarm Value from Printer”..............................	81
No Pop-ups or Application Launches Occurring ...............................	81
Reporting Problems.............................................................................	82
Standard Reporting Reports .............................................................	82
Error Messages ...................................................................................	82
PrinterMap Discover Error Messages ...............................................	90
PrinterMap Reporting Service Messages ..........................................	99
PrinterMap Alarm Log Messages ...................................................	107
PrinterMap Status Service Messages ..............................................	109

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Contents

List of Figures

Figure 1 PrinterMap Components ...........................................................	4
Figure 2 Welcome to PrinterMap window.............................................	10
Figure 3 Discovery Required window ...................................................	11
Figure 4 PrinterMap Configuration window ..........................................	13
Figure 5 Alarm Configuration window ..................................................	14
Figure 6 Alarm Notification Pop-up window.........................................	15
Figure 7 Status Configuration window..................................................	16
Figure 8 Application Configuration window..........................................	17
Figure 9 Reporting Configuration window ............................................	18
Figure 10 Select Report Attributes window ..........................................	19
Figure 11 Discover Configuration window............................................	22
Figure 12 Router Discover Configuration window ................................	24
Figure 13 Community Strings window ..................................................	26
Figure 14 Community Strings Update dialog.........................................	26
Figure 15 Available Disk Space window ...............................................	27
Figure 16 Not Enough Disk Space Notification window .......................	28
Figure 17 Discover Progress window....................................................	29
Figure 18 Discover Complete dialog .....................................................	29
Figure 19 PrinterMap Topology window ..............................................	35
Figure 20 Add Printer window..............................................................	37
Figure 21 Update Printer Information window ......................................	38
Figure 22 Create Group window...........................................................	39
Figure 23 Delete Group Confirmation dialog ........................................	40
Figure 24 Add Printer(s) to Group window...........................................	40
Figure 25 Remove Printer Confirmation dialog .....................................	41
Figure 26 Printer Icon Components ......................................................	48
Figure 27 Printer Properties window.....................................................	49
Figure 28 Edit Serial Number window ..................................................	50
Figure 29 Printer Icon Right-click Menu ...............................................	51
Figure 30 Generate Report sub-menu....................................................	52
Figure 31 Add Printer(s) to Group dialog .............................................	54
Figure 32 Remove Printer dialog...........................................................	54
Figure 33 Topology Right-Click menu ..................................................	55
Figure 34 Group Right-Click menu .......................................................	55
Figure 35 Service Control window........................................................	58
Figure 36 Reporting Configuration window ..........................................	62
Figure 37 Verify Disabling Reporting Option window...........................	62
Figure 38 Reporting Parameters window ..............................................	65
Figure 39 Example Group Standard Report window .............................	66
Figure 40 Report Attributes window.....................................................	67

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Contents

Figure 41 Impending Loss of Information window ................................		70
Figure 42	Upcoming Loss of Information – Details window..................	70
Figure 43	Individual Printer Alarms window .........................................	73
Figure 44	Alarm Log window ...............................................................	75
Figure 45	Alarm log – Acknowledge window .......................................	76

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Contents

List of Tables

Table 1 Document Typographic Conventions.........................................			xi
Table 2 Additional Disk Space Required with Reporting Enabled..........			xiii
Table 3 Default SNMP Time-out Values...............................................			33
Table 4 Toolbar Icons...........................................................................			43
Table 5 Attribute List ...........................................................................			44
Table 6	Predefined Groups ...................................................................		46
Table 7	Printer Icons ............................................................................		47
Table 8	Printer Status to Icon Color Mapping.......................................		48
Table 9	Printer Status to Icon Color Mapping.......................................		60
Table 10		Alarm Condition to Status Color Mapping..............................	74
Table 11		Processes Eligible for Debug ..................................................	78
Table 12		Debug Parameter Values ........................................................	78

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Preface

This user guide details the installation, configuration, administration, and operation of Xerox PrinterMap.

Working knowledge of your network environment, infrastructure, and the operating system of the client workstation (Windows95 or NT) is assumed.

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Chapter Overview

Chapter 1 Overview - Benefits and components of PrinterMap.

Chapter 2 Getting Started - Prerequisites for installation as well as installation procedures.

Chapter 3 Discover Process – PrinterMap’s Discover process is discussed in detail.

Chapter 4 User Interface – The functionality accessed via PrinterMap’s main menu.

Chapter 5 Status and Reporting – PrinterMap’s Status and Reporting functionality are discussed in detail.

Chapter 6 Alarms – PrinterMap’s alarm capabilities as well as alarm summary and alarm log windows are discussed.

Chapter 7 Troubleshooting - What to do when something unexpected occurs

Who should Use this Guide

This guide is designed as a tool for the following personnel:

•System Administrators

•Network Technical Support Personnel

Conventions Guide

The following table explains the typographic conventions used in this guide.

Table 1 Document Typographic Conventions

	Typeface	Description	Example
		Indicates text you must enter as a command	Type exit at the DOS prompt
	AaBbCc123	at a workstation prompt.	to close the window.
	AABBCC123	Indicates a specific key or keys you must	Press ENTER to execute the
		press to perform an action.	following command.
	AaBbCc123	Indicates a direct reference to an item	Double-click the Reset
		appearing in a window. Also indicates the	menu item to...
		title of a guide.
	AaBbCc123	Indicates the name of a file or directory in	This member is in the Site
		the workstation environment.	dataset.
	AaBbCc123	Indicates emphasis.	You must run a discover
			before using PrinterMap.

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Mouse Conventions

This guide assumes that you are familiar with a two button mouse. The left button is used to select an item and perform drag and drop functions, and the right button displays menus.

1.Click (Double-Click) indicates you press and rapidly release the left mouse button (twice for Double-Click).

2.Press indicates you must keep the button pressed until the desired action is achieved.

Related Reading

To gain a broader understanding of topics covered in this guide, the user should be familiar with material relating to the following printer management applications.

1.Xerox CentreWare DP

2.HP JetAdmin

3.Lexmark MarkVision

4.Tektronix PhaserShare

5.Olivetti

Workstation Requirements

Hardware

Reporting

Option

Disabled

1.Pentium or higher processor

2.9 Mb of Hard Disk for program files

3.32 Mb of RAM

Software

1.Windows NT 3.51 or 4.0, or Windows 95/98

2.TCP/IP or IPX network configuration

3.NetWare IntranetWare/Client 32 required for IPX Discover of devices

Memory Requirements

The main PrinterMap executable (the Topology window) occupies approximately 4Mb of RAM.

The Status and Reporting services occupy approximately 2.5MB of RAM each.

Projecting Hard Disk Requirements

The following is a scenario designed to provide a view of PrinterMap process and device requirements.

If the reporting option is disabled, the disk space requirements are 9Mb for programs and log files.

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Reporting

Option

Enabled

Assumptions

Each managed printer requires a static amount of reporting and status information. Allow for an additional 412Kb per managed printer to support reporting data. This covers a rolling two-year span of data. Please note that this space is allocated for each printer when it is discovered.

Given these requirements, managing 100 printers would require an additional 41.2Mb of disk space over and above the 9Mb required for PrinterMap programs and log files. Below is a table showing the additional disk space required for managing 10, 100 and 1000 printers if the reporting option is enabled.

Number of Printers to	Additional Disk Space
Manage
10 Printers	4.12Mb
100 Printers	41.2Mb
1000 Printers	412Mb

Table 2 Additional Disk Space Required with Reporting Enabled

Projecting Discover Time

The following is an example of Discover process time.

The System Administrator chooses to discover network printers through a local range of IP addresses. This range contains 35 entries, of which 6 are printers. Discover takes approximately 3.0 seconds per entry or 105.0 seconds total.

Projecting Network Traffic

In this scenario, the Discover time is affected by total number of entries in the range of IP addresses and the number of devices being determined as printers. A greater number of IP address entries increase the discover time even for the same amount of printers.

The following is a collection of data illustrating the amount of network activity you can expect when using PrinterMap. To demonstrate expectations of traffic, an example has been used of a standard network of 100 printers.

Average SNMP request packet size: 200 bytes

Average SNMP response packet size: 200 bytes

Example

Class C Network (254 addressable nodes)

254 Network devices

100 Network printers which support Host Resources MIB (SNMP)

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Initial Discover

Estimates

40 are Xerox printers

20 are Lexmark printers

20 are HP printers

20 are other printers

All devices support default SNMP community string of "public" for read-only queries.

The 100 printers have an average of 3 toner cartridges and 3 paper trays per printer.

Status poll interval has been set to 1 hour.

Custom report poll interval of 1 hour.

No standard report polling configured.

Step 1 Poll: Is this a printer?

254 SNMP queries for hrDeviceType MIB value

154 additional queries for SysObjID to determine devices are not printers.

Step 2 Poll: Who makes this printer?

100 SNMP queries for SysObjID MIB value (for printer's SysObjID)

Step 3 Poll: What is the MAC address for this printer?

100 SNMP queries for ifPhysAddress MIB value (MAC address)

Final Poll: What else can we find out about this printer?

40 SNMP queries of the Xerox printers for xcmiHrDevInfoSerialNumber MIB value (Serial Number)

100 SNMP queries for hrDeviceStatus MIB value (Device Status)

100 SNMP queries for sysName MIB value (System Name)

100 SNMP queries for sysDescription MIB value (Model)

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On-going

Status Service

Estimates

100 SNMP queries for prtMarkerCounterUnit MIB value (Impression Count Units)

100 SNMP queries for prtMarkerLifeCount MIB value (Lifetime Impression Count)

400 SNMP queries for prtMarkerSuppliesSupplyUnit MIB value (Toner level units)

400 SNMP queries for prtMarkerSuppliesMaxCapacity MIB value (Toner level max)

400 SNMP queries for prtMarkerSuppliesLevel MIB value (Current supply/toner level)

400 SNMP queries for prtInputCapacityUnit MIB value (Paper level units) 400 SNMP queries for prtInputMaxCapacity MIB value (Paper level max) 400 SNMP queries for prtInputCurrentLevel MIB value (Current paper level) Discover traffic totals: 3,548 queries X 400 bytes = 1,419,200 bytes (1.4mb)

100 SNMP queries for hrDeviceStatus MIB value (Device Status) (per hour)

100 SNMP queries for prtMarkerLifeCount MIB value (Lifetime Impression Count) (per hour)

400 SNMP queries for prtMarkerSuppliesLevel MIB value (Current supply/toner level) (per hour)

400 SNMP queries for prtInputCurrentLevel MIB value (Current paper level)

100 SNMP queries for hrPrinterDetectedErrorState MIB value (Alarm condition code) (per hour)

Traffic subtotal: 1,100 queries/hr X 400 bytes/query = 440 kb/hr

	On-going	100 SNMP queries for prtMarkerLifeCount MIB value (Lifetime Impression
		Count)
	Reporting
	Service	400 SNMP queries for prtMarkerSuppliesLevel MIB value (Current toner level)
	Estimates

Conclusion

Traffic subtotal: 500 queries/hr X 400 bytes/query = 200 kb/hr

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Based on this scenario, if you were to support 100 printers with 1 hour status and reporting intervals you can expect approximately 640 kb of traffic per hour on your network from PrinterMap. This traffic can be more than offset by proactively fixing parameters before several users send multiple jobs to non-functioning printers.

Note: This traffic does not reflect a constant impact on bandwidth. These queries occur in bursts.

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Chapter 1 Overview

Xerox PrinterMap is an administrative and management software platform providing access to a heterogeneous printer environment at the enterprise level. PrinterMap delivers expanded capacity for network personnel by giving the operator a graphical topology, and granting easy access to status and report information for every SNMP-enabled enterprise network printer.

PrinterMap provides:

	Single View Topology	∙	Single focal point for managing
			SNMP/MIB printers in local and
			remote networks
		∙	Clear, graphical printer and printer
			status representation
		∙	Viewing by printer attribute,
			model, or other administrator-
			defined groups
	Alert-driven Architecture for	∙	Polling for up-to-date supply,
	Proactive Management		status, and maintenance
			information at selectable intervals
		∙	User-defined alarms (i.e., low
			paper or toner)
PrinterMap User Guide			1

Report Generation Based on	∙	Frequency specification of printer
Preset Polling Intervals		report data polling - daily, weekly,
		monthly, quarterly, or yearly
	∙	Easy, accurate bill-back to the
		appropriate printer
	∙	Configurable report content: name,
		vendor/model, IP/IPX address,
		MAC address, status, impressions
		or toner over a specified period
	∙	Generated reports exported to
		common spreadsheet applications
		such as Microsoft Excel or Lotus
		1-2-3
Printer Management	∙	Launch Hewlett-Packard’s
Application Launch		JetAdmin, Lexmark’s MarkVision,
		Tektronix PhaserShare, and
		Xerox’CentreWare DP
	∙	Launch printer embedded web
		servers
	∙	Reconfigure specific printers
Printer Support	∙	Single tool for the network
		administrator to view the SNMP
		based printer fleet
	∙	Single point focus for managing
		SNMP based Xerox, HP,
		Lexmark, Tektronix, Olivetti and
		generic network printers
	∙	Network administrators are
		proactive in managing enterprise
		printer environment
	∙	Tracking printers, allowing load
		dispersal or specialized
		preventative maintenance
		schedules

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How it all Works

PrinterMap displays a managed printer topology represented by icons. The icons provide real-time status and reporting information for each printer.

Through a process called Discover, PrinterMap populates its database with printer information from SNMP enabled printers and then associates each printer with an icon in the Topology window. By grouping managed printers, custom topologies are created based on parent topology. Third party applications are configured for launch against selected printers through the PrinterMap Topology window.

PrinterMap utilizes two configurable background tasks (Status and Reporting services) that maintain PrinterMap’s printer and reporting databases with up-to- date information. Once PrinterMap is installed, these processes run in the background, gathering printer information, whether the PrinterMap Topology window is active or inactive.

Both processes display on the Windows 95/98 system tray and, if double-clicked, launches the PrinterMap Service Control window. The Status and Reporting services are stopped and restarted from the Service Control window. On Windows NT, the Status and Reporting Services are controlled as any other NT service through the Services option on the Control Panel.

PrinterMap provides an interface for configuring automated responses to detected printer alarms. Detected alarms may be logged, triggered by a notification Pop-up window or launched by another application.

Reporting data is used to generate printer reports. Generated reports are printed or exported to comma-delimited format files for later import into third party database or spreadsheet software packages.

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PrinterMap Components

This section provides an overview of the PrinterMap components.

Topology

SNMP Engine

Discover

Report

Alarm

Application

Paths

Figure 1 PrinterMap Components

The Topology component refers to PrinterMap’s main graphical user interface window where most PrinterMap functionality is accessed. It is the main PrinterMap window portion where printer icons and printer status are displayed.

PrinterMap’s SNMP engine services SNMP requests generated by the Report, Status and Discover processes.

PrinterMap Discover finds the SNMP enabled network printers within the configured discover scope and builds a printer information database. This database is used by PrinterMap for displaying printers and printer status in the main topology window.

PrinterMap’s Report function configures how often printer report data is collected. It polls printers for report data at the configured intervals, and provides an interface for generating Standard and Custom reports for individual printers or printer groups.

The Alarm function defines automated responses to detected printer alarm conditions and provides detected alarm viewing.

The Applications Paths function provides a mechanism for configuring paths to vendor specific management application. It insures the ability to automatically associate a management application with a managed printer based on the printer’s

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		vendor and attributes. There is an interface to launch any managed printer
		management application.
	Status	PrinterMap’s Status function allows configuration of how often printer status and
		alarm information is collected. It also polls printers for status and alarm
		information at the configured interval, carries out automated alarm responses, and
		triggers PrinterMap Topology status refreshes.

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Chapter 2 Getting Started

This chapter covers the following topics:

•Installing PrinterMap

•Starting PrinterMap

•Configuring PrinterMap

•Running the PrinterMap discover process for the first time

•Shutting down PrinterMap.

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PrinterMap Installation

Running the

Installation

Program

This section provides information for installing PrinterMap. Instructions are given for:

•Loading PrinterMap files

•Reinstalling PrinterMap

•Uninstalling PrinterMap

NOTE: Installation on a Windows NT machine requires administrator authority

Loading PrinterMap Files

The PrinterMap Windows (95, NT) software is available on the Xerox DocuPrint Services CD-ROM which contains the PrinterMap installation file PRINTMAP.EXE.

Follow the steps below to run PrinterMap’s installation program:

1. Place the Xerox DocuPrint Services CD in the CD-ROM drive.

2.Select Run from the Start menu then enter the following when prompted for executing the program (Windows 95/98 and NT v4.0):

[Drive]:\instal\printmap\english\setup.exe (where [Drive] is the drive letter associated with the CD-ROM drive).

NOTE: Windows NT 3.51 users use the Windows File Manager to locate the PRINTMAP.EXE file from the CD ROM drive.

3.A Pop-up window is displayed indicating that PrinterMap setup is preparing the InstallShield wizard to guide the user through the installation process. This window displays a percentage complete bar indicating process progress. A welcome screen is displayed when the process is complete. During the installation process, select Back at any time to go to the previous screen.

4.The welcome screen gives opportunity to continue or quit the installation. To continue with installation, select Next. To halt the process, select Cancel. After continuing with the installation, PrinterMap displays the PrinterMap software license agreement.

5.The PrinterMap software license agreement screen instructs the user to read the license agreement. License agreement terms are accepted by selecting Yes or the installation is discontinued by selecting No. License agreement acceptance is necessary to continue PrinterMap installation.

6.A screen is displayed containing important information related to printer discovery on Novell Netware networks. The message indicates that Client32 / IntranetWare software is required by PrinterMap to find printers via IPX. Also mentioned are recommended locations to acquire Client32 / IntranetWare software. Select Next to continue installation or Cancel to exit the installation.

7.The installation search process searches the hard drive for existing PrinterMap installations. If an existing installation is detected, an information popup is

displayed indicating the default install directory is set to the existing

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Directory

Structure

PrinterMap installation directory. If the default install directory is accepted, the installation program overwrites the existing PrinterMap installation and removes any obsolete files. However, printer and reporting data as well as configuration information is preserved. If the default install directory is modified, the existing PrinterMap installation remains on disk, but menu items and registry information are replaced by the new installation. Select OK to continue.

8.The Select Destination Location screen is displayed. If no previous PrinterMap installation is found the default installation directory is set to

[Drive]:\Program Files\Xerox\PrinterMap. Select Browse to alter the installation destination directory. After choosing a destination directory select Next to continue installing. Select Cancel to terminate the installation.

9.The Copying Program Files window is displayed (along with several meters) indicating installation program progress copying PrinterMap files. During this time the Xerox PrinterMap program group is created and populated with:

∙PrinterMap

∙PrinterMap Reporting

∙PrinterMap Services

∙PrinterMap Status

∙PrinterMap Readme

∙Uninstall PrinterMap

Under Windows NT, the Status and Reporting services are registered as NT services and therefore do not appear in the Xerox PrinterMap program group.

10. The Setup Complete screen is displayed. At this point PrinterMap installation is complete. By default the “View Readme file now” and “Launch PrinterMap now” boxes are checked. To prevent displaying the Readme file, uncheck the “View Readme file now” box. To prevent automatic PrinterMap launch, uncheck the “Launch PrinterMap now” box. Select the Finish button to complete setup program. The PrinterMap Status and Reporting services are started automatically.

The PrinterMap installation program creates the following: (assuming the default C:\Program Files\Xerox\Printermap installation path).

C:\Program Files\Xerox\PrinterMap

PrinterMap initialization files

C:\Program Files\Xerox\PrinterMap\Group

PrinterMap default and user-created group files

C:\Program Files\Xerox\PrinterMap\Log

PrinterMap error log files

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C:\Program Files\Xerox\PrinterMap\Data

PrinterMap printer information files and reporting data files

C:\Program Files\Xerox\PrinterMap\Help

PrinterMap help files

C:\Program Files\Xerox\PrinterMap\Icons

PrinterMap Xerox model specific icons

C:\Program Files\Xerox\PrinterMap \Reports

PrinterMap user-generated reports (default directory)

C:[Windows System Directory]\pmapdeinstall.exe

PrinterMap uninstall utility

PrinterMap Re-Installation

In some circumstances (corrupt executables or accidental program files deletion), a PrinterMap reinstall may be necessary. Reinstalling PrinterMap does not affect any existing printer, group or report information. Refer to “Running the Installation Program” in Chapter 2 for more information on installing PrinterMap. Remember to terminate all PrinterMap processes including the Status and Reporting services. Refer to “PrinterMap Shutdown” in Chapter 2 for more information on shutting down PrinterMap.

PrinterMap Uninstall

To uninstall PrinterMap:

1.Stop all PrinterMap processes. Refer to “PrinterMap Shutdown” in Chapter 2 for more information on shutting down PrinterMap.

2.On a Windows 95/98 or NT 4.0 machine, from the Start menu, select Programs >Xerox PrinterMap > Uninstall PrinterMap. The uninstall program may also be launched by selecting Add/Remove Programs from the Control Panel and choosing Xerox PrinterMap. On an NT 3.51 machine, double-click the PrinterMap uninstall icon located in the PrinterMap program group.

3.The uninstall program asks to verify intention before completely removing the Xerox PrinterMap product from the machine. The PrinterMap uninstall window indicates the application was removed. Either now or at a later time, reboot the computer to remove the uninstall utility. Select Finish to end the process.

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Running PrinterMap for the First Time

Welcome

Screen

Before PrinterMap can manage network printers, PrinterMap configuration and discovery processes must occur. PrinterMap is designed to assist in this process when it is first started. This section describes how PrinterMap assists in this process and where to look for additional information. By default, the install program starts the PrinterMap user interface (Topology window). Selecting PrinterMap from the Xerox PrinterMap program group is another way to get started.

The first time the PrinterMap Topology window is started a welcome screen is displayed.

Figure 2 Welcome to PrinterMap window

PrinterMap

Configuration

Window

The welcome screen is displayed every time PrinterMap is started until discover parameters are configured or the “Continue to show this window” box is unchecked. Select the OK button to continue. The PrinterMap Configuration window is displayed.

At minimum, PrinterMap requires the user to define discover parameters. The discover parameters specify how PrinterMap discovers network printers. After closing the Welcome screen, PrinterMap displays the PrinterMap configuration window. By default, the Discover panel is shown. PrinterMap automatically fills in as many parameters on the Discover panel as possible. IP parameters that PrinterMap supplies include the machine’s IP address, subnet mask and default gateway. PrinterMap also fills in the machine’s Novell preferred server, if applicable. Refer to “Discover Configuration” in Chapter 3 for more information on configuring PrinterMap’s discover process.

Other PrinterMap configuration parameters may be specified at this time. Only discover configuration is required. Refer to “Configuring PrinterMap” for more information on configuring PrinterMap.

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Discovery

Required

Window

Select the OK button or Apply and Cancel buttons to apply any configuration modifications and exit the PrinterMap Configuration window.

Following configuration, PrinterMap displays the Discovery Required window. Running the Discover process is a prerequisite to managing network printers.

Figure 3 Discovery Required window

Selecting the Yes button automatically starts the PrinterMap Discover process and allows PrinterMap to find and begin managing the network printers.

Refer to “Operation” in Chapter 3 for more information on running the PrinterMap discover process.

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Configuring PrinterMap

PrinterMap can set a variety of parameters to customize its behavior. Additionally, several parameters, such as those related to discovery, must be set before performing certain functions. PrinterMap’s Configuration window provides an intuitive interface for setting these parameters.

To access the PrinterMap Configuration window, select File > Configuration from the main menu. To switch from one configuration panel to the next, select the tabs located at the top of the window (Discover, Alarms, Reports, etc.). By default, the Discover panel is displayed when the Configuration window comes up.

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NOTE: After PrinterMap is installed for the first time a Welcome screen is displayed. Next the Configuration window appears allowing PrinterMap configuration for particular user needs. Minimally, the Discover panel needs configuring. The Discover process does not run nor is it able to discover network printers without user configuration.

Figure 4 PrinterMap Configuration window

Configuration Window Panels

This section contains Configuration window panel descriptions.

Discover

The Discover Configuration window provides an interface for customizing PrinterMap’s discover process. Refer to “Discover Configuration” in Chapter 3 for information on configuring PrinterMap’s discover process.

Alarms

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The Alarms Configuration window allows PrinterMap customizing for handling detected printer alarms. PrinterMap can be configured to log the alarm. It can also launch a Pop-up window notification, or launch an executable. More than one action can be configured for a single alarm.

PrinterMap only takes the configured action(s) if it detects a change in printer conditions. For example, if a printer is low on paper for consecutive status polls PrinterMap only logs the first low paper detection. There are two exceptions to this rule. One is when the PrinterMap graphical user interface (topology) is restarted. The other is when the Status Service is restarted. In both cases all detected alarm conditions takes the configured action(s). This ensures that important printer events are not missed.

Figure 5 Alarm Configuration window

	Alarm	The Alarm Configuration window’s Alarm column lists each alarm condition
		detected by PrinterMap. Select one to three automation actions on an individual
		alarm basis by checking the desired action next to the alarm condition. Automated
		action indication is applied to all alarm conditions by selecting the desired action
		next to the All item (last entry in the Alarm column).
		PrinterMap detects the following printer alarm conditions:
		•	Low Paper

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