Xerox PrinterMap User Guide
Xerox PrinterMap
Enterprise Printer Platform
Version 1.3
User Guide for Windows NT and Windows
95/98
Xerox Corporation
701 South Aviation Blvd.
El Segundo, CA
90245
USA
Americas Customer Operations
800 Long Ridge Road
Stamford, CT
06904-1600
USA
Copyright 1998 Xerox Corporation. All Rights Reserved.
Copyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or
hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles,
templates, icons, screen displays, looks, etc.
XEROX, The Document Company, the stylized X, and CentreWare DP, are trademarks of Xerox Corporation or its subsidiaries.
Lexmark and MarkVision are trademarks of Lexmark International, Inc. HP and JetAdmin are trademarks of Hewlett-Packard Company. Microsoft,
Microsoft Windows, Windows NT, Windows 95/98, MS, and MS-DOS are trademarks of Microsoft Corporation. Novell, NetWare, and Client 32 are
trademarks of Novell Inc. All other product names are trademarks/tradenames of their respective owners.
Xerox Canada, Limited
5650 Yonge Street
North York, Ontario
Canada
M2M 4G7
Xerox Limited
Parkway
Marlow
Buckinghamshire
SL7 1YL
United Kingdom
Notice
Specifications described in this publication are subject to change without notice. Use of some features may be limited by your hardware or software
configuration. Contact your dealer, Xerox, or Xerox Limited for details.
Contents
Contents
List of Figures
...................................................................................................... vi
i
List of Tables............................................................................... ix
Preface ...........................................................................................x
Chapter Overview ................................................................................xi
Who should Use this Guide ..................................................................xi
Conventions Guide...............................................................................xi
Mouse Conventions.............................................................................xii
Related Reading..................................................................................xii
Workstation Requirements .................................................................. xii
Hardware.........................................................................................xii
Software ..........................................................................................xii
Memory Requirements.....................................................................xii
Projecting Hard Disk Requirements..................................................xii
Projecting Discover Time................................................................ xiii
Projecting Network Traffic.............................................................. xiii
Conclusion.......................................................................................xv
Chapter 1 Overview.......................................................................1
How it all Works...................................................................................3
PrinterMap Components........................................................................4
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Contents
Chapter 2 Getting Started.............................................................6
PrinterMap Installation..........................................................................7
Loading PrinterMap Files...................................................................7
PrinterMap Re-Installation .................................................................9
PrinterMap Uninstall ..........................................................................9
Running PrinterMap for the First Time................................................10
Configuring PrinterMap.......................................................................12
Configuration Window Panels..........................................................13
Discover...........................................................................................13
Alarms .............................................................................................13
Alarm...............................................................................................14
Status...............................................................................................16
Application Paths.............................................................................16
Reporting.........................................................................................18
PrinterMap Shutdown .........................................................................20
Chapter 3 Discover Process
...................................................................................................... 2
1
Overview.............................................................................................22
Discover Configuration .......................................................................22
IP.....................................................................................................23
IPX..................................................................................................24
Community Strings...........................................................................25
Operation............................................................................................27
Advanced Configuration Issues............................................................30
Supported Vendors and Printer Models............................................30
PrinterMap User Guide
Chapter 4 User Interface
...................................................................................................... 3
4
Topology Overview.............................................................................35
Menu Bar Items...................................................................................36
File...................................................................................................36
Topology .........................................................................................36
Group ..............................................................................................39
Report..............................................................................................41
Tools ...............................................................................................42
Help.................................................................................................43
Toolbar...............................................................................................43
Topology Viewing Areas.....................................................................44
Viewing Printer Information................................................................46
Printer Groups .................................................................................47
Printer Icons.....................................................................................47
iv
Contents
Printer Status ...................................................................................48
Printer Properties Window...............................................................49
Adding and Deleting Managed Printers................................................51
Adding Printers to PrinterMap..........................................................51
Deleting Printers from PrinterMap....................................................51
Right-Click Menus ..............................................................................51
Printer Icon Right-Click Menu .........................................................51
Topology Right-Click Menu.............................................................54
Additional Functionality ......................................................................55
Adding Printers to Groups through Drag and Drop ..........................55
Selecting Multiple Printers................................................................56
Chapter 5 Status and Reporting
...................................................................................................... 5
6
Service Overview................................................................................57
Memory Requirements.....................................................................57
Stopping and Re-starting Polling Tasks ............................................57
Status Function ...................................................................................59
Overview .........................................................................................59
Operation.........................................................................................59
Icon Colors......................................................................................60
Reporting Function..............................................................................60
Reporting Service.............................................................................61
Disabling Reporting..........................................................................61
Enabling Reporting...........................................................................63
Generating Reports ..........................................................................63
Standard Reports .............................................................................64
Reporting Data Custodial Procedures...............................................69
Chapter 6 Alarms
...................................................................................................... 7
2
Alarm Detection..................................................................................73
Alarm Configuration............................................................................73
Viewing Alarms...................................................................................73
Chapter 7 Troubleshooting
...................................................................................................... 7
7
Log Files and Debug Functionality.......................................................78
Discover Problems ..............................................................................80
Discover Error message is returned immediately and no printers are
discovered........................................................................................80
Incomplete Discover ........................................................................80
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Contents
Discover doesn't complete................................................................81
Status / Alarm Problems......................................................................81
Icons Not Changing Color According to Status:...............................81
Alarms Not Being Received in Alarm Log Window..........................81
Alarm Reads “Invalid Alarm Value from Printer”..............................81
No Pop-ups or Application Launches Occurring...............................81
Reporting Problems.............................................................................82
Standard Reporting Reports.............................................................82
Error Messages ...................................................................................82
PrinterMap Discover Error Messages...............................................90
PrinterMap Reporting Service Messages ..........................................99
PrinterMap Alarm Log Messages ...................................................107
PrinterMap Status Service Messages..............................................109
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Contents
List of Figures
Figure 1 PrinterMap Components........................................................... 4
Figure 2 Welcome to PrinterMap window............................................. 10
Figure 3 Discovery Required window................................................... 11
Figure 4 PrinterMap Configuration window.......................................... 13
Figure 5 Alarm Configuration window.................................................. 14
Figure 6 Alarm Notification Pop-up window......................................... 15
Figure 7 Status Configuration window.................................................. 16
Figure 8 Application Configuration window.......................................... 17
Figure 9 Reporting Configuration window............................................ 18
Figure 10 Select Report Attributes window ..........................................19
Figure 11 Discover Configuration window............................................ 22
Figure 12 Router Discover Configuration window................................ 24
Figure 13 Community Strings window.................................................. 26
Figure 14 Community Strings Update dialog......................................... 26
Figure 15 Available Disk Space window............................................... 27
Figure 16 Not Enough Disk Space Notification window ....................... 28
Figure 17 Discover Progress window.................................................... 29
Figure 18 Discover Complete dialog..................................................... 29
Figure 19 PrinterMap Topology window .............................................. 35
Figure 20 Add Printer window.............................................................. 37
Figure 21 Update Printer Information window...................................... 38
Figure 22 Create Group window........................................................... 39
Figure 23 Delete Group Confirmation dialog ........................................40
Figure 24 Add Printer(s) to Group window........................................... 40
Figure 25 Remove Printer Confirmation dialog ..................................... 41
Figure 26 Printer Icon Components ...................................................... 48
Figure 27 Printer Properties window..................................................... 49
Figure 28 Edit Serial Number window.................................................. 50
Figure 29 Printer Icon Right-click Menu............................................... 51
Figure 30 Generate Report sub-menu.................................................... 52
Figure 31 Add Printer(s) to Group dialog .............................................54
Figure 32 Remove Printer dialog........................................................... 54
Figure 33 Topology Right-Click menu.................................................. 55
Figure 34 Group Right-Click menu....................................................... 55
Figure 35 Service Control window........................................................ 58
Figure 36 Reporting Configuration window.......................................... 62
Figure 37 Verify Disabling Reporting Option window........................... 62
Figure 38 Reporting Parameters window .............................................. 65
Figure 39 Example Group Standard Report window............................. 66
Figure 40 Report Attributes window..................................................... 67
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Contents
Figure 41 Impending Loss of Information window................................ 70
Figure 42 Upcoming Loss of Information – Details window.................. 70
Figure 43 Individual Printer Alarms window......................................... 73
Figure 44 Alarm Log window............................................................... 75
Figure 45 Alarm log – Acknowledge window ....................................... 76
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Contents
List of Tables
Table 1 Document Typographic Conventions......................................... xi
Table 2 Additional Disk Space Required with Reporting Enabled..........xiii
Table 3 Default SNMP Time-out Values............................................... 33
Table 4 Toolbar Icons........................................................................... 43
Table 5 Attribute List ...........................................................................44
Table 6 Predefined Groups ...................................................................46
Table 7 Printer Icons ............................................................................47
Table 8 Printer Status to Icon Color Mapping....................................... 48
Table 9 Printer Status to Icon Color Mapping....................................... 60
Table 10 Alarm Condition to Status Color Mapping.............................. 74
Table 11 Processes Eligible for Debug.................................................. 78
Table 12 Debug Parameter Values........................................................ 78
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Preface
This user guide details the installation, configuration, administration, and
operation of Xerox PrinterMap.
Working knowledge of your network environment, infrastructure, and the
operating system of the client workstation (Windows95 or NT) is assumed.
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x
at the DOS prompt
Chapter Overview
Chapter 1 Overview - Benefits and components of PrinterMap.
Chapter 2 Getting Started - Prerequisites for installation as well as
installation procedures.
Chapter 3 Discover Process – PrinterMap’s Discover process is discussed
in detail.
Chapter 4 User Interface – The functionality accessed via PrinterMap’s
main menu.
Chapter 5 Status and Reporting – PrinterMap’s Status and Reporting
functionality are discussed in detail.
Chapter 6 Alarms – PrinterMap’s alarm capabilities as well as alarm
summary and alarm log windows are discussed.
Chapter 7 Troubleshooting - What to do when something unexpected
occurs
Who should Use this Guide
This guide is designed as a tool for the following personnel:
• System Administrators
• Network Technical Support Personnel
Conventions Guide
The following table explains the typographic conventions used in this guide.
Table 1 Document Typographic Conventions
Typeface Description Example
AaBbCc123
AABBCC123
AaBbCc123
AaBbCc123
AaBbCc123
Indicates text you must enter as a command
at a workstation prompt.
Indicates a specific key or keys you must
press to perform an action.
Indicates a direct reference to an item
appearing in a window. Also indicates the
title of a guide.
Indicates the name of a file or directory in
the workstation environment.
Indicates emphasis.
Type exit
to close the window.
Press ENTER to execute the
following command.
Double-click the Reset
menu item to...
This member is in the Site
dataset.
You must run a discover
before using PrinterMap.
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Mouse Conventions
This guide assumes that you are familiar with a two button mouse. The left button
is used to select an item and perform drag and drop functions, and the right button
displays menus.
1. Click (Double-Click) indicates you press and rapidly release the left mouse
2. Press indicates you must keep the button pressed until the desired action is
Related Reading
To gain a broader understanding of topics covered in this guide, the user should be
familiar with material relating to the following printer management applications.
1. Xerox CentreWare DP
2. HP JetAdmin
3. Lexmark MarkVision
4. Tektronix PhaserShare
5. Olivetti
button (twice for Double-Click).
achieved.
Workstation Requirements
Hardware
1. Pentium or higher processor
2. 9 Mb of Hard Disk for program files
3. 32 Mb of RAM
Software
1. Windows NT 3.51 or 4.0, or Windows 95/98
2. TCP/IP or IPX network configuration
3. NetWare IntranetWare/Client 32 required for IPX Discover of devices
Memory Requirements
The main PrinterMap executable (the Topology window) occupies approximately
4Mb of RAM.
The Status and Reporting services occupy approximately 2.5MB of RAM each.
Projecting Hard Disk Requirements
The following is a scenario designed to provide a view of PrinterMap process and
device requirements.
Reporting
Option
Disabled
PrinterMap User Guide
If the reporting option is disabled, the disk space requirements are 9Mb for
programs and log files.
xii
Reporting
Option
Enabled
Each managed printer requires a static amount of reporting and status information.
Allow for an additional 412Kb per managed printer to support reporting data.
This covers a rolling two-year span of data. Please note that this space is
allocated for each printer when it is discovered.
Given these requirements, managing 100 printers would require an additional
41.2Mb of disk space over and above the 9Mb required for PrinterMap programs
and log files. Below is a table showing the additional disk space required for
managing 10, 100 and 1000 printers if the reporting option is enabled.
Number of Printers to
Manage
Additional Disk Space
10 Printers 4.12Mb
100 Printers 41.2Mb
1000 Printers 412Mb
Table 2 Additional Disk Space Required with Reporting Enabled
Projecting Discover Time
The following is an example of Discover process time.
Assumptions
The System Administrator chooses to discover network printers through a local
range of IP addresses. This range contains 35 entries, of which 6 are printers.
Discover takes approximately 3.0 seconds per entry or 105.0 seconds total.
Projecting Network Traffic
In this scenario, the Discover time is affected by total number of entries in the
range of IP addresses and the number of devices being determined as printers. A
greater number of IP address entries increase the discover time even for the same
amount of printers.
The following is a collection of data illustrating the amount of network activity
you can expect when using PrinterMap. To demonstrate expectations of traffic, an
example has been used of a standard network of 100 printers.
Average SNMP request packet size: 200 bytes
Average SNMP response packet size: 200 bytes
Example
Class C Network (254 addressable nodes)
254 Network devices
100 Network printers which support Host Resources MIB (SNMP)
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40 are Xerox printers
20 are Lexmark printers
20 are HP printers
20 are other printers
All devices support default SNMP community string of "public" for read-only
queries.
The 100 printers have an average of 3 toner cartridges and 3 paper trays per
printer.
Status poll interval has been set to 1 hour.
Custom report poll interval of 1 hour.
No standard report polling configured.
Initial Discover
Estimates
Step 1 Poll: Is this a printer?
254 SNMP queries for hrDeviceType MIB value
154 additional queries for SysObjID to determine devices are not printers.
Step 2 Poll: Who makes this printer?
100 SNMP queries for SysObjID MIB value (for printer's SysObjID)
Step 3 Poll: What is the MAC address for this printer?
100 SNMP queries for ifPhysAddress MIB value (MAC address)
Final Poll: What else can we find out about this printer?
40 SNMP queries of the Xerox printers for xcmiHrDevInfoSerialNumber MIB
value (Serial Number)
100 SNMP queries for hrDeviceStatus MIB value (Device Status)
100 SNMP queries for sysName MIB value (System Name)
100 SNMP queries for sysDescription MIB value (Model)
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100 SNMP queries for prtMarkerCounterUnit MIB value (Impression Count
Units)
100 SNMP queries for prtMarkerLifeCount MIB value (Lifetime Impression
Count)
400 SNMP queries for prtMarkerSuppliesSupplyUnit MIB value (Toner level
units)
400 SNMP queries for prtMarkerSuppliesMaxCapacity MIB value (Toner level
max)
400 SNMP queries for prtMarkerSuppliesLevel MIB value (Current supply/toner
level)
400 SNMP queries for prtInputCapacityUnit MIB value (Paper level units)
400 SNMP queries for prtInputMaxCapacity MIB value (Paper level max)
400 SNMP queries for prtInputCurrentLevel MIB value (Current paper level)
On-going
Status Service
Estimates
On-going
Reporting
Service
Estimates
Discover traffic totals: 3,548 queries X 400 bytes = 1,419,200 bytes (1.4mb)
100 SNMP queries for hrDeviceStatus MIB value (Device Status) (per hour)
100 SNMP queries for prtMarkerLifeCount MIB value (Lifetime Impression
Count) (per hour)
400 SNMP queries for prtMarkerSuppliesLevel MIB value (Current supply/toner
level) (per hour)
400 SNMP queries for prtInputCurrentLevel MIB value (Current paper level)
100 SNMP queries for hrPrinterDetectedErrorState MIB value (Alarm condition
code) (per hour)
Traffic subtotal: 1,100 queries/hr X 400 bytes/query = 440 kb/hr
100 SNMP queries for prtMarkerLifeCount MIB value (Lifetime Impression
Count)
400 SNMP queries for prtMarkerSuppliesLevel MIB value (Current toner level)
Conclusion
Traffic subtotal: 500 queries/hr X 400 bytes/query = 200 kb/hr
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Based on this scenario, if you were to support 100 printers with 1 hour status and
reporting intervals you can expect approximately 640 kb of traffic per hour on
your network from PrinterMap. This traffic can be more than offset by proactively
fixing parameters before several users send multiple jobs to non-functioning
printers.
Note: This traffic does not reflect a constant impact on bandwidth. These
queries occur in bursts.
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Clear, graphical printer and printer
Chapter 1 Overview
Xerox PrinterMap is an administrative and management software platform
providing access to a heterogeneous printer environment at the enterprise level.
PrinterMap delivers expanded capacity for network personnel by giving the
operator a graphical topology, and granting easy access to status and report
information for every SNMP-enabled enterprise network printer.
PrinterMap provides:
Single View Topology • Single focal point for managing
SNMP/MIB printers in local and
remote networks
•
status representation
• Viewing by printer attribute,
model, or other administratordefined groups
Alert-driven Architecture for
Proactive Management
• Polling for up-to-date supply,
status, and maintenance
information at selectable intervals
PrinterMap User Guide
• User-defined alarms (i.e., low
paper or toner)
1
Configurable report content: name,
JetAdmin, Lexmark’s MarkVision,
Report Generation Based on
Preset Polling Intervals
Printer Management
Application Launch
• Frequency specification of printer
report data polling - daily, weekly,
monthly, quarterly, or yearly
• Easy, accurate bill-back to the
appropriate printer
•
vendor/model, IP/IPX address,
MAC address, status, impressions
or toner over a specified period
• Generated reports exported to
common spreadsheet applications
such as Microsoft Excel or Lotus
1-2-3
• Launch Hewlett-Packard’s
Tektronix PhaserShare, and
Xerox’ CentreWare DP
• Launch printer embedded web
servers
• Reconfigure specific printers
Printer Support • Single tool for the network
administrator to view the SNMP
based printer fleet
• Single point focus for managing
SNMP based Xerox, HP,
Lexmark, Tektronix, Olivetti and
generic network printers
• Network administrators are
proactive in managing enterprise
printer environment
• Tracking printers, allowing load
dispersal or specialized
preventative maintenance
schedules
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How it all Works
PrinterMap displays a managed printer topology represented by icons. The icons
provide real-time status and reporting information for each printer.
Through a process called Discover, PrinterMap populates its database with printer
information from SNMP enabled printers and then associates each printer with an
icon in the Topology window. By grouping managed printers, custom topologies
are created based on parent topology. Third party applications are configured for
launch against selected printers through the PrinterMap Topology window.
PrinterMap utilizes two configurable background tasks (Status and Reporting
services) that maintain PrinterMap’s printer and reporting databases with up-todate information. Once PrinterMap is installed, these processes run in the
background, gathering printer information, whether the PrinterMap Topology
window is active or inactive.
Both processes display on the Windows 95/98 system tray and, if double-clicked,
launches the PrinterMap Service Control window. The Status and Reporting
services are stopped and restarted from the Service Control window. On Windows
NT, the Status and Reporting Services are controlled as any other NT service
through the Services option on the Control Panel.
PrinterMap provides an interface for configuring automated responses to detected
printer alarms. Detected alarms may be logged, triggered by a notification Pop-up
window or launched by another application.
Reporting data is used to generate printer reports. Generated reports are printed or
exported to comma-delimited format files for later import into third party database
or spreadsheet software packages.
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PrinterMap Components
This section provides an overview of the PrinterMap components.
Topology
SNMP Engine
Discover
Report
Alarm
Figure 1 PrinterMap Components
The Topology component refers to PrinterMap’s main graphical user interface
window where most PrinterMap functionality is accessed. It is the main
PrinterMap window portion where printer icons and printer status are displayed.
PrinterMap’s SNMP engine services SNMP requests generated by the Report,
Status and Discover processes.
PrinterMap Discover finds the SNMP enabled network printers within the
configured discover scope and builds a printer information database. This
database is used by PrinterMap for displaying printers and printer status in the
main topology window.
PrinterMap’s Report function configures how often printer report data is collected.
It polls printers for report data at the configured intervals, and provides an
interface for generating Standard and Custom reports for individual printers or
printer groups.
The Alarm function defines automated responses to detected printer alarm
conditions and provides detected alarm viewing.
Application
Paths
The Applications Paths function provides a mechanism for configuring paths to
vendor specific management application. It insures the ability to automatically
associate a management application with a managed printer based on the printer’s
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4
vendor and attributes. There is an interface to launch any managed printer
management application.
Status
PrinterMap’s Status function allows configuration of how often printer status and
alarm information is collected. It also polls printers for status and alarm
information at the configured interval, carries out automated alarm responses, and
triggers PrinterMap Topology status refreshes.
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Chapter 2 Getting Started
This chapter covers the following topics:
• Installing PrinterMap
• Starting PrinterMap
• Configuring PrinterMap
• Running the PrinterMap discover process for the first time
• Shutting down PrinterMap.
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PrinterMap Installation
This section provides information for installing PrinterMap. Instructions are given
for:
• Loading PrinterMap files
• Reinstalling PrinterMap
• Uninstalling PrinterMap
NOTE: Installation on a Windows NT machine requires administrator authority
Loading PrinterMap Files
The PrinterMap Windows (95, NT) software is available on the Xerox DocuPrint
Services CD-ROM which contains the PrinterMap installation file
PRINTMAP.EXE.
Running the
Installation
Program
Follow the steps below to run PrinterMap’s installation program:
1. Place the Xerox DocuPrint Services CD in the CD-ROM drive.
2. Select Run from the Start menu then enter the following when prompted for
executing the program (Windows 95/98 and NT v4.0):
[Drive]:\instal\printmap\english\setup.exe (where [Drive] is the drive letter
associated with the CD-ROM drive).
NOTE: Windows NT 3.51 users use the Windows File Manager to locate the
PRINTMAP.EXE file from the CD ROM drive.
3. A Pop-up window is displayed indicating that PrinterMap setup is preparing
the InstallShield wizard to guide the user through the installation process. This
window displays a percentage complete bar indicating process progress. A
welcome screen is displayed when the process is complete. During the
installation process, select Back at any time to go to the previous screen.
4. The welcome screen gives opportunity to continue or quit the installation. To
continue with installation, select Next. To halt the process, select Cancel.
After continuing with the installation, PrinterMap displays the PrinterMap
software license agreement.
5. The PrinterMap software license agreement screen instructs the user to read
the license agreement. License agreement terms are accepted by selecting Yes
or the installation is discontinued by selecting No. License agreement
acceptance is necessary to continue PrinterMap installation.
6. A screen is displayed containing important information related to printer
discovery on Novell Netware networks. The message indicates that Client32 /
IntranetWare software is required by PrinterMap to find printers via IPX.
Also mentioned are recommended locations to acquire Client32 / IntranetWare
software. Select Next to continue installation or Cancel to exit the installation.
7. The installation search process searches the hard drive for existing PrinterMap
installations. If an existing installation is detected, an information popup is
displayed indicating the default install directory is set to the existing
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PrinterMap installation directory. If the default install directory is accepted,
the installation program overwrites the existing PrinterMap installation and
removes any obsolete files. However, printer and reporting data as well as
configuration information is preserved. If the default install directory is
modified, the existing PrinterMap installation remains on disk, but menu items
and registry information are replaced by the new installation. Select OK to
continue.
8. The Select Destination Location screen is displayed. If no previous
PrinterMap installation is found the default installation directory is set to
[Drive]:\Program Files\Xerox\PrinterMap. Select Browse to alter the
installation destination directory. After choosing a destination directory select
Next to continue installing. Select Cancel to terminate the installation.
9. The Copying Program Files window is displayed (along with several meters)
indicating installation program progress copying PrinterMap files. During this
time the Xerox PrinterMap program group is created and populated with:
• PrinterMap
• PrinterMap Reporting
• PrinterMap Services
• PrinterMap Status
• PrinterMap Readme
• Uninstall PrinterMap
Under Windows NT, the Status and Reporting services are registered as NT
services and therefore do not appear in the Xerox PrinterMap program group.
Directory
Structure
10. The Setup Complete screen is displayed. At this point PrinterMap
installation is complete. By default the “View Readme file now” and “Launch
PrinterMap now” boxes are checked. To prevent displaying the Readme file,
uncheck the “View Readme file now” box. To prevent automatic PrinterMap
launch, uncheck the “Launch PrinterMap now” box. Select the Finish button
to complete setup program. The PrinterMap Status and Reporting services are
started automatically.
The PrinterMap installation program creates the following: (assuming the default
C:\Program Files\Xerox\Printermap installation path).
C:\Program Files\Xerox\PrinterMap
PrinterMap initialization files
C:\Program Files\Xerox\PrinterMap\Group
PrinterMap default and user-created group files
C:\Program Files\Xerox\PrinterMap\Log
PrinterMap error log files
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C:\Program Files\Xerox\PrinterMap\Data
PrinterMap printer information files and reporting data files
C:\Program Files\Xerox\PrinterMap\Help
PrinterMap help files
C:\Program Files\Xerox\PrinterMap\Icons
PrinterMap Xerox model specific icons
C:\Program Files\Xerox\PrinterMap \Reports
PrinterMap user-generated reports (default directory)
C:[Windows System Directory]\pmapdeinstall.exe
PrinterMap uninstall utility
PrinterMap Re-Installation
In some circumstances (corrupt executables or accidental program files deletion),
a PrinterMap reinstall may be necessary. Reinstalling PrinterMap does not affect
any existing printer, group or report information. Refer to “Running the
Installation Program” in Chapter 2 for more information on installing PrinterMap.
Remember to terminate all PrinterMap processes including the Status and
Reporting services. Refer to “PrinterMap Shutdown” in Chapter 2 for more
information on shutting down PrinterMap.
PrinterMap Uninstall
To uninstall PrinterMap:
1. Stop all PrinterMap processes. Refer to “PrinterMap Shutdown” in Chapter 2
for more information on shutting down PrinterMap.
2. On a Windows 95/98 or NT 4.0 machine, from the Start menu, select
Programs >Xerox PrinterMap > Uninstall PrinterMap. The uninstall program
may also be launched by selecting Add/Remove Programs from the Control
Panel and choosing Xerox PrinterMap. On an NT 3.51 machine, double-click
the PrinterMap uninstall icon located in the PrinterMap program group.
3. The uninstall program asks to verify intention before completely removing the
Xerox PrinterMap product from the machine. The PrinterMap uninstall
window indicates the application was removed. Either now or at a later time,
reboot the computer to remove the uninstall utility. Select Finish to end the
process.
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Running PrinterMap for the First Time
Before PrinterMap can manage network printers, PrinterMap configuration and
discovery processes must occur. PrinterMap is designed to assist in this process
when it is first started. This section describes how PrinterMap assists in this
process and where to look for additional information. By default, the install
program starts the PrinterMap user interface (Topology window). Selecting
PrinterMap from the Xerox PrinterMap program group is another way to get
started.
Welcome
Screen
The first time the PrinterMap Topology window is started a welcome screen is
displayed.
Figure 2 Welcome to PrinterMap window
The welcome screen is displayed every time PrinterMap is started until discover
parameters are configured or the “Continue to show this window” box is
unchecked. Select the OK button to continue. The PrinterMap Configuration
window is displayed.
PrinterMap
Configuration
Window
At minimum, PrinterMap requires the user to define discover parameters. The
discover parameters specify how PrinterMap discovers network printers. After
closing the Welcome screen, PrinterMap displays the PrinterMap configuration
window. By default, the Discover panel is shown. PrinterMap automatically fills
in as many parameters on the Discover panel as possible. IP parameters that
PrinterMap supplies include the machine’s IP address, subnet mask and default
gateway. PrinterMap also fills in the machine’s Novell preferred server, if
applicable. Refer to “Discover Configuration” in Chapter 3 for more information
on configuring PrinterMap’s discover process.
Other PrinterMap configuration parameters may be specified at this time. Only
discover configuration is required. Refer to “Configuring PrinterMap” for more
information on configuring PrinterMap.
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Select the OK button or Apply and Cancel buttons to apply any configuration
modifications and exit the PrinterMap Configuration window.
Discovery
Required
Window
Following configuration, PrinterMap displays the Discovery Required window.
Running the Discover process is a prerequisite to managing network printers.
Figure 3 Discovery Required window
Selecting the Yes button automatically starts the PrinterMap Discover process and
allows PrinterMap to find and begin managing the network printers.
Refer to “Operation” in Chapter 3 for more information on running the
PrinterMap discover process.
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Configuring PrinterMap
PrinterMap can set a variety of parameters to customize its behavior.
Additionally, several parameters, such as those related to discovery, must be set
before performing certain functions. PrinterMap’s Configuration window provides
an intuitive interface for setting these parameters.
To access the PrinterMap Configuration window, select File > Configuration from
the main menu. To switch from one configuration panel to the next, select the tabs
located at the top of the window (Discover, Alarms, Reports, etc.). By default, the
Discover panel is displayed when the Configuration window comes up.
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NOTE: After PrinterMap is installed for the first time a Welcome screen is
displayed. Next the Configuration window appears allowing PrinterMap
configuration for particular user needs. Minimally, the Discover panel
needs configuring. The Discover process does not run nor is it able to
discover network printers without user configuration.
Figure 4 PrinterMap Configuration window
Configuration Window Panels
This section contains Configuration window panel descriptions.
Discover
The Discover Configuration window provides an interface for customizing
PrinterMap’s discover process. Refer to “Discover Configuration” in Chapter 3
for information on configuring PrinterMap’s discover process.
Alarms
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The Alarms Configuration window allows PrinterMap customizing for handling
detected printer alarms. PrinterMap can be configured to log the alarm. It can also
launch a Pop-up window notification, or launch an executable. More than one
action can be configured for a single alarm.
PrinterMap only takes the configured action(s) if it detects a change in printer
conditions. For example, if a printer is low on paper for consecutive status polls
PrinterMap only logs the first low paper detection. There are two exceptions to
this rule. One is when the PrinterMap graphical user interface (topology) is
restarted. The other is when the Status Service is restarted. In both cases all
detected alarm conditions takes the configured action(s). This ensures that
important printer events are not missed.
Figure 5 Alarm Configuration window
Alarm
The Alarm Configuration window’s Alarm column lists each alarm condition
detected by PrinterMap. Select one to three automation actions on an individual
alarm basis by checking the desired action next to the alarm condition. Automated
action indication is applied to all alarm conditions by selecting the desired action
next to the All item (last entry in the Alarm column).
PrinterMap detects the following printer alarm conditions:
• Low Paper
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