Xerox Print Advisor Administrator Guide

Xerox

Administration Guide

Print Advisor

This document is made available for use only pursuant to the terms of license(s) pursuant to which Xerox Corporation restricts their use, copying, distribution, and decompilation/reverse engineering. In addition, Xerox Corporation reserves the right to make improvements in the product described in this manual pursuant to such license(s), which may include making changes at anytime and without notice. This document and the product described in this manual are copyrighted. All rights reserved. No part of this document may be copied, reproduced, translated or reduced to any electronic medium or machine readable form or in any form by any means without prior written authorization of Xerox Corporation.

Documentation © 2010 Xerox Corporation. Xerox, the Xerox Logo, Print Advisor are trademarks or registered trademarks of Xerox Corporation in the U.S. and/or other countries. All rights reserved. Microsoft, Windows, Windows XP, Windows Vista, .NET, Excel, and Active Directory are registered trademarks or trademarks of Microsoft Corporation in the U.S. and/or other countries. Other names may be trademarks or registered trademarks of their respective owners.

Contents

1 About Xerox® Print Advisor ...................................................................... 5

Print Advisor Architecture ................................................................................................................. 5

Xerox

Impact on Networks............................................................................................................................ 7

Ease of Installation .............................................................................................................................. 7 

Administration Requirements ........................................................................................................ 7

2 Installing Xerox® Print Advisor ............................................................... 9

System Requirements ......................................................................................................................... 9

Supported Platforms ........................................................................................................................ 10

Using a Proxy Server ........................................................................................................................ 10

Using a Domain Service Account ............................................................................................... 10

3 Assessing Network Impact .................................................................... 11

Network Traffic Generated by Xerox

Network Impact – Daily Print Volumes ...................................................................... 12

Putting Network Impact into Perspective ................................................................. 13

Print Advisor Client .................................................................................................. 5

Print Advisor Application Server ........................................................................ 5

Print Advisor’s Impact on your Existing Print Environment ............................. 6

Print Advisor Data Security .............................................................................................. 6

Print Advisor Application Server Availability ........................................................... 7

Print Advisor ........................................................ 11

4 Planning Xerox® Print Advisor Deployment ................................... 15

Deployment Overview ..................................................................................................................... 15

Setting Your Assessment Goals ...................................................................................... 15

Understanding Your Corporate IT Environment .................................................... 15

Understanding How Your Print Infrastructure is Configured .......................... 16

Choosing your Deployment Options ........................................................................................ 16

Print Server-only Deployment ......................................................................................... 17

Installing Xerox

Print Advisor to Workstations only (Direct IP

Environments) ......................................................................................................................... 18

Workstation and Print Server Deployment ............................................................... 19

Installing Xerox

Print Advisor on Print Clusters .................................................... 20

Print Advisor on Citrix and Terminal Servers....................... 20

5 Xerox® Print Advisor Security ............................................................... 21

Xerox

Authentication and Authorization ............................................................................................ 22

Port Requirements ............................................................................................................................ 23

Print Advisor Client Security ......................................................................................... 21

Print Advisor Application Server Security ............................................................... 22

Xerox® Print Advisor Administration Guide 3

1 About Xerox

Print Advisor

Print Advisor Architecture

Delivered as a hosted service, there are two components that make up Xerox® Print Advisor. These components include the Xerox organization, and the Xerox components communicate over the Internet. To ensure the highest level of security, all communication is encrypted using SSL (Secure Sockets Layer).

Print Advisor Application Server (hosted by Xerox®). The

Xerox® Print Advisor Client

The Xerox® Print Advisor Client is deployed in your organization and is used to track print activity. When a user prints, Xerox the number of pages, pages printed in color, tiered billing that each page falls in, application, printer used, duplex selection, etc. Based on the information about the print job, Xerox Advisor may or may not display a user notification.

Note: The print job NEVER leaves your organization’s network. Xerox

analyzes the print job internally and only gathers the print job attributes or meta-data.

Print Advisor Client, which is deployed within your

Print Advisor tracks the print and analyzes it, determining

Print Advisor

To address the different print architectures, Xerox deployment options. To learn more, see the “Planning Xerox section later in this guide.

Print Advisor offers several different

Print Advisor Deployment”

Xerox® Print Advisor Application Server

The Xerox® Print Advisor Application Server is hosted by Xerox®. It is responsible for delivering the administration portal as well as storing the meta-data about each print job. This architecture allows for the fast deployment of Xerox

Note: The availability of the Xerox

your organization’s printing. For example, if the Xerox available, printing will continue within your organization.

Print Advisor Application Server in no way affects

Print Advisor into your organization.

hosting service is not

Xerox® Print Advisor Administration Guide 5

About Xerox® Print Advisor

Xerox® Print Advisor’s Impact on your Existing Print Environment

Xerox® Print Advisor is very simple to install and can start tracking printING without the need to change any part of your existing print infrastructure. Xerox with or change your existing print environment.

Note: Xerox

print infrastructure.

Unlike other print-management solutions, Xerox

 Deploy a custom print driver.  Change print drivers, print processors, port monitors or any print environment setting.  Alter or redefine print queues.  Add a new print spooler-environment.  Add additional hardware or software.

The benefits of the Xerox

 Rapid deployment.  No additional hardware or software.  No single point of failure.

Print Advisor offers customers the ability to capture print-data attributes without the

Xerox risk of negatively impacting your existing print environment.

Print Advisor DOES NOT alter or change your existing

Print Advisor does NOT require you to:

Print Advisor architecture include:

Print Advisor does not interfere

Xerox® Print Advisor Data Security

Xerox® and Xerox® Print Advisor use a comprehensive range of security measures to ensure the safe storage and transmission of your organization’s print meta-data. Xerox transmits only data that is relevant to your print jobs and your print environment. All data that is transmitted between the Xerox

Print Advisor Application Server is secured using SSL (Secured Sockets Layer), the same

Xerox level of security used by banks. In addition, temporary data stored by the Xerox Client within your organization is encrypted.

In addition to the data transmission security, there is comprehensive physical securing of the

Print Advisor Application Server. This includes limited access to the facility through

Xerox biometric access.

To learn more about security, see the Understanding Xerox in this guide.

6 Xerox® Print Advisor Administration Guide

Print Advisor Clients within your organization and the

Print Advisor Security section later

Print Advisor

About Xerox® Print Advisor

Xerox® Print Advisor Application Server Availability

The Xerox® Print Advisor Application Server is hosted in a facility that offers broad network availability. In the unlikely event that there is a network outage, or the Application Server is not available for a period of time during maintenance windows, this will have no impact on your organization’s ability to print. Xerox organization’s print environment, securely caching the print meta-data that is captured during the network outage. When the network connectivity is restored, the Xerox transmits the cached information to the Xerox

Your organization’s print is not impacted by a loss of network connectivity.

Print Advisor will continue to operate within your

Print Advisor Application Server.

Print Advisor Client

Impact on Networks

We understand your network is a critical resource within your organization. Xerox® Print Advisor takes a variety of measures to ensure that it will deliver maximum value with minimal impact to your infrastructure. Relative to the network traffic generated within your organization from users printing, Xerox traffic only marginally. Putting this in perspective; the network traffic generated by Xerox Print Advisor for each user per day is approximately 50 KB. This is less traffic than you would see for an average web page.

Print Advisor increases this print-related network

To learn more about network impact, see Assessing Network Impact later in this guide.

Ease of Installation

Xerox® Print Advisor is as easy to deploy as any standard software. The installation takes only a few minutes. Xerox package and can easily be bundled into an SMS (Short Message Service) package or other push technology and rolled out to the enterprise. Once installed, Xerox require a reboot and only requires 25 MB of disk space.

To learn more, please see the Xerox

Print Advisor is delivered through a standard MSI (Microsoft® Installer)

Print Advisor does not

Print Advisor Installation Guide.

Administration Requirements

Delivered as a turnkey solution, Xerox® Print Advisor does not require any administration to get started. Once deployed, there are minimal administration requirements unless there is a need to change a system parameter or request a report.

Print Advisor does not require print administrators to administer print queues or printer

Xerox information within the product. Xerox automatically adds them to the database. In addition, it discovers newly added printers that are connected to Xerox tracking prints to these printers immediately.

Print Advisor-monitored workstations or print servers, and starts

Print Advisor detects new users to the system and

Xerox® Print Advisor Administration Guide 7

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