Xerox Phaser 8550YDP, Phaser 8550, Phaser 8500, Phaser 8400 Printer User Manual
Version 1.0
Technical Product Training
Phaser
8550/8500/8400
Solid Ink Printers
Product Training CD-ROM
The Product Training CD-ROM provides multimedia lessons and videos
for the Phaser 8550, Phaser 8500 and Phaser 8400 printers.
Self-Study Guide
The Self-Study Guide provides key lessons and exercises for product
Overview, Setup, Care, and Service. To complete the training, you must
complete the Self-Study Guide lessons and the multimedia lessons on the
CD-ROM, as well as the prerequisites.
Testing
Prepare for the Online Test by completing the Self-Checks. Then, visit
the Testing Center to complete your training.
< www.xerox.com/office/testing >
Continuing Support
The Resources section of the training CD-ROM contains useful printer
documentation and supplemental training materials. To obtain the most
current updates, tips, and bulletins, visit the knowledge base and the
Partner Resource Site. To check for updates to the training materials,
visit the Training Updates Site.
< www.xerox.com/support >
< www.xerox.com/office/partners >
< www.xerox.com/office/training >
Prerequisites
Printing Basics
(Waived with certification on another Phaser printer)
Solid-ink Basics
(Waived with certification on the Phaser 840, 850, 860, or 8200 printer,
or the WorkCentre C2424 copier-printer)
Contact Product Training & Information
support.training@office.xerox.com
(503) 685-4400 (North America)
To start your training:
Refer to the Introduction section of the Self-Study Guide for instructions to complete the training.
1.
2. Insert the CD-ROM into the CD-ROM drive of a PC running Windows® 95, 98, Me, 2000, NT, or XP.
3. If the program does not auto-launch, browse to the Files folder, then run START.exe.
Product Training CD-ROM
Minimum System Requirements:
Pentium II 233 MHz Processor
Pentium II 400 MHz Processor ( Recommended )
Windows® 95, 98, Me, 2000, NT, or XP
64 MB RAM
6x CD-ROM Drive
16-bit Sound Card
800 x 600 Monitor with 16-bit Color
Minimum Software Requirements:
Adobe® Reader® ( Included on training CD-ROM )
Web Browser ( Internet Explorer 5.X or later recommended )
Phaser 8550, 8500, & 8400 Service Self-Study Guide
TABLE OF CONTENTS
INTRODUCTION
Training Program Overview ............................................... 1
Training CD-ROM........................................................ 1
Self-Study Guide........................................................... 1
Prerequisite Courses ..................................................... 1
Training Kit Contents ......................................................... 2
Running the Training CD-ROM......................................... 2
Adobe® Reader®........................................................... 2
Supported Operating Systems....................................... 3
Completing the Training..................................................... 3
Phaser 8550, 8500, & 8400 Course Map...................... 4
Required Materials.............................................................. 4
Online Testing Center......................................................... 5
If You Need Help................................................................ 6
How to Contact Xerox Product Training & Information.... 6
OVERVIEW SECTION
Overview Objectives........................................................... 7
Configurations .................................................................... 7
Options & Upgrades ......................................................... 12
Features............................................................................. 14
Phaser 8500 and 8550 Printers...................................... 7
Phaser 8400 Printers ..................................................... 9
Primary Differences.................................................... 10
Memory....................................................................... 12
525-Sheet Feeder ........................................................ 13
Hard Drive (Productivity Kit)..................................... 13
Configuration Upgrades.............................................. 13
Speed & Quality.......................................................... 14
Phaser 8500 and 8550 Print-Quality Modes............... 15
Phaser 8400 Print-Quality Modes............................... 15
Factors That Reduce Print Speed................................ 16
Print Grayscale Images ............................................... 16
Run Black Mode ......................................................... 16
Speed & Quality Review Exercise.............................. 17
Walk-Up Features ....................................................... 17
Media Support................................................................... 19
Tray 1 (MPT).............................................................. 19
PHASER 8550, 8500, & 8400 TABLE OF CONTENTS
Version 1.0
page i
SETUP SECTION
525-Sheet Tray (Trays 2, 3, & 4) ............................... 20
Media Support Review Exercise................................ 20
Documentation & Software.............................................. 21
User Manuals & Guides ............................................. 22
Videos......................................................................... 22
Embedded Pages ........................................................ 23
Printer Drivers & Utilities.......................................... 23
Color Adjustment Sliders........................................... 25
Xerox Support Centre................................................. 26
Your Next Step................................................................. 26
Setup Objectives............................................................... 27
Setting up the Printer........................................................ 27
Setup Review Exercise............................................... 28
Load Paper........................................................................ 28
Guidelines................................................................... 29
Loading Tray 1 (MPT) ............................................... 29
Loading Trays 2, 3, & 4 ............................................. 31
Loading Paper Review Exercise................................. 31
Configure Control Panel................................................... 32
Menus ......................................................................... 32
Shortcuts..................................................................... 32
Control Panel Defaults ............................................... 33
Control Panel Lab....................................................... 33
Test Ports.......................................................................... 33
Network Diagnostics .................................................. 34
Test Windows Ethernet Port (Alternate Procedure)... 34
Test Parallel Port ........................................................ 35
Test Macintosh USB Port........................................... 36
Test Macintosh Ethernet Port..................................... 38
Printing Lab...................................................................... 39
Install Software .......................................................... 39
Print Jobs.................................................................... 40
Use the Xerox Support Centre.................................... 40
Install Upgrades................................................................ 41
General Instructions ................................................... 41
Memory Upgrade ....................................................... 42
Hard Drive (Productivity Kit) Upgrade...................... 42
Configuration Upgrades ............................................. 43
Your Next Step................................................................. 43
page ii
PHASER 8550, 8500, & 8400 TABLE OF CONTENTS
Version 1.0
CARE SECTION
Care Objectives................................................................. 45
Paper Jams ........................................................................ 45
Resources.................................................................... 45
General Techniques .................................................... 46
Jams Behind Front Cover ........................................... 47
Jams Inside Preheater.................................................. 47
Exit Jams..................................................................... 48
Jams At Trays ............................................................. 48
Supplies............................................................................. 49
Ink Sticks .................................................................... 49
Maintenance Kits ........................................................ 52
Troubleshooting Exercise ........................................... 54
Cleaning............................................................................ 56
Eliminate Light Stripes ............................................... 56
Remove Print Smears.................................................. 61
Clean Components Manually...................................... 62
Cleaning Review Exercise.......................................... 63
Replace Parts..................................................................... 64
Feed Roller Kit............................................................ 64
Front Door and Tray Kit ............................................. 65
Replace Parts Lab ....................................................... 65
Moving The Printer........................................................... 66
Moving and Shipment Review Exercise..................... 66
Your Next Step ................................................................. 66
SERVICE SECTION
Service Objectives ............................................................ 67
Troubleshooting................................................................ 68
Service Tools .............................................................. 68
Error Codes................................................................. 68
Print Quality................................................................ 71
Electronics Troubleshooting....................................... 73
Printhead Troubleshooting Checklist Exercise........... 74
Service Precautions........................................................... 75
Hazards ....................................................................... 75
Customer Environment............................................... 76
Handling Parts............................................................. 76
Grounding ................................................................... 77
Homing Components .................................................. 78
PHASER 8550, 8500, & 8400 TABLE OF CONTENTS
Version 1.0
page iii
APPENDIX
Parts Replacement Tips.................................................... 79
Exterior Covers .......................................................... 79
Ink Loader Assembly ................................................. 81
Stripper Carriage Assembly ....................................... 82
Printhead..................................................................... 82
Electronics Module .................................................... 84
X-Axis Motor Assembly ............................................ 84
Y-Axis Drive Motor Assembly .................................. 84
Exit Assembly ............................................................ 85
Printhead Wiper Assembly......................................... 85
Drum Assembly.......................................................... 86
Lubrication ................................................................. 87
Tightening Screws...................................................... 87
Disassembly Lab ........................................................ 88
Your Next Step................................................................. 88
Answers to Overview Exercises....................................... 89
Speed & Quality Review Exercise............................. 89
Media Support Review Exercise................................ 89
Answers to Setup Exercises ............................................. 90
Setup Review Exercise............................................... 90
Loading Paper Review Exercise................................. 90
Answers to Care Exercises............................................... 90
Troubleshooting Exercise........................................... 90
Cleaning Review Exercise.......................................... 91
Moving and Shipment Review Exercise .................... 91
Answers to Service Exercises........................................... 92
Error Codes Review Exercise..................................... 92
Print Quality Review Exercise ................................... 92
Printhead Troubleshooting Checklist Exercise .......... 92
Homing Components Exercise................................... 93
Tightening Screws Review Exercise.......................... 93
Resources.......................................................................... 94
Links........................................................................... 94
Contact Information ................................................... 94
Glossary of Acronyms................................................ 94
page iv
PHASER 8550, 8500, & 8400 TABLE OF CONTENTS
Version 1.0
Phaser 8550, 8500, & 8400 Service Self-Study Guide
INTRODUCTION
Prerequisites
❑ Printing Basics
❑ Solid-ink Basics
Printer Requirements
❑ A Phaser 8550, 8500, or
8400 printer is optional
for this training
Time To Complete
❑ Reading: 2.5 hours
❑ Video run time: 3 hours
❑ Exercises: 2 hours
❑ Optional labs: 5 hours
❑ Self-Checks: 45 min.
❑ Online test: 45 min.
Online Tests
An online test must be taken
to complete the Phaser 8550,
8500, & 8400 Service
Training. Refer to “Online
Testing Center” on page 5 for
details.
Resources
❑ Phaser 8550, 8500, &
8400 Product Training
CD-ROM
❑ Phaser 8400/8500/8550
Service Manual
❑ Testing Center:
www.xerox.com/
office/testing
❑ Partner Resource Site:
www.xerox.com/
office/partners
❑ Knowledge Base:
www.xerox.com/support
❑ Training Update Site:
See “If You Need Help”
on page 6.
Training Program Overview
The Phaser 8550, 8500, & 8400 training program is a self-paced course for service
technicians. It is divided into four sections called Overview, Setup, Care, and Service.
The course consists of the Phaser 8550, 8500, & 8400 Self-Study Guide, the
Phaser 8550, 8500, & 8400 Product Training CD-ROM, and two prerequisite courses.
Complete this course for certification on the Phaser 8550, 8500, and
8400 printers.
Training CD-ROM
The training CD-ROM provides multimedia training lessons and self-checks to
prepare for the certification test. The Resources section of the training CD-ROM
contains electronic versions of the printer documentation including manuals,
instruction sheets, and examples of the most important embedded pages. Web links on
the CD-ROM provide access to support information and the online testing center.
Self-Study Guide
The Self-Study Guide provides instructions for completing the training and many of
the lessons you will need to pass the certification test. It also provides exercises that
can be completed if you do not have access to the printer, and hands-on labs for use
when a printer is available. A PDF version of this Self-Study Guide is available from
the training CD-ROM’s Resources section.
Prerequisite Courses
The Printing Basics and Solid-ink Basics prerequisite courses must be completed
before you begin the Phaser 8550, 8500, and 8400 training program. The prerequisites
are waived if you have previously been certified on other Xerox Phaser printers, as
shown below:
■ Printing Basics
Waived with certification on another Phaser printer
■ Solid-ink Basics
Waived with certification on the Phaser 840, 850, 860, or 8200 printer, or
the WorkCentre C2424 copier-printer
PHASER 8550, 8500, & 8400 INTRODUCTION
Version 1.0
If you are already certified on the Phaser 840, 850, 860, or 8200
color printer, or the WorkCentre C2424 copier-printer, you are
ready to begin this training.
page 1
Training Kit Contents
The following items are provided in the Phaser 8550, 8500, & 8400 Service Training Kit:
■ Phaser 8550, 8500, & 8400 Self-Study Guide
■ Phaser 8550, 8500, & 8400 Product Training CD-ROM
■ Phaser 8500/8550 Software and Documentation CD-ROM
■ Phaser 8500 and 8550 Network Connectivity Sheet
■ Phaser 8400/8500/8550 Service Manual (not included in Help Desk kits)
Use the Self-Study Guide, training CD-ROM, and Service Manual to complete this training. Use the
Software and Documentation CD-ROM to install printer drivers and other system software. Refer to the
Network Connectivity Sheet for the supported operating systems, network topologies, and protocols.
Running the Training CD-ROM
The Phaser 8550, 8500, & 8400 Training CD-ROM was created using Macromedia Flash. If
the training program fails to run as expected, you may need to download and install the latest
version of the Macromedia Flash Player. Use www.macromedia.com/downloads/
the player.
to access
Adobe
The training CD-ROM is designed to auto-launch. If
your computer does not automatically start the training
Restore Down Button
CD-ROM, follow the steps below:
1. Insert the Phaser 8550, 8500, & 8400 Product
Training CD-ROM into your computer.
2. Navigate the contents of the CD-ROM and
double-click Start.exe.
The training launches in full-screen view. Press <Esc>
on your keyboard to view it in a smaller window, or use
the “Restore Down” button shown to the right.
Viewing the program in a smaller window allows you to view reference
documents or switch between the training and other programs on your computer.
®
Reader
®
Adobe Reader is required to view the PDF documents contained in the Resources section. If Adobe Reader is
not installed, use the following procedure to install it on your computer:
1. Insert the Phaser 8550, 8500, & 8400 Product Training CD-ROM.
2. Browse to the Files/Installers folder.
3. Open the file “AdbeRdr70_enu_full.exe” and follow the instructions to install Adobe
page 2
®
Reader®.
PHASER 8550, 8500, & 8400 INTRODUCTION
Version 1.0
Supported Operating Systems
The following operating systems may be used to run the training program:
■ Windows
■ Windows
®
95, Windows 98, Windows Millennium Edition (Me)
®
NT 4.0, Windows 2000, Windows XP, Windows Server 2003
Completing the Training
Complete the following tasks to become certified on the Phaser 8550, 8500, and 8400 printers. Refer to the
“Phaser 8550, 8500, & 8400 Course Map” on page 4 for a visual guide of the training topics.
You will be tested on material located on the training CD-ROM and in the
Self-Study Guide.
1. Insert the training CD-ROM to
launch the training program.
2. Select “Overview” and complete
each training lesson on the left
side of the screen. Many lessons
also have subtopics that are listed
on the right side of the screen.
3. Turn to “Overview Objectives” on
page 7 of the Self-Study Guide (SSG)
and complete the Overview section.
Overview
Section
Training
Lessons
Self-Check
Subtopics
4. Complete the Overview Self-Check
located on the training CD-ROM.
5. Complete the Setup section of the training course:
a. Complete the Setup multimedia lessons located on the training CD-ROM.
b. Turn to “Setup Objectives” on page 27 and complete the Setup section of the SSG.
c. Return to the training CD-ROM and complete the Setup Self-Check.
6. Complete the Care section of the training course:
a. Complete the Care multimedia lessons located on the training CD-ROM.
b. Turn to “Care Objectives” on page 45 and complete the Care section of the SSG.
c. Return to the training CD-ROM and complete the Care Self-Check.
7. Complete the Service section of the training course:
a. Complete the Service multimedia lessons located on the training CD-ROM.
b. Turn to “Service Objectives” on page 67 and complete the Service section of the SSG.
c. Return to the training CD-ROM and complete the Service Self-Check.
8. Complete the Phaser 8400/8500/8550 online test.
PHASER 8550, 8500, & 8400 INTRODUCTION
Version 1.0
page 3
Phaser 8550, 8500, & 8400 Course Map
Overview
Setup
Printer Tour
1.
Drivers Tour
2.
Configurations & Features
3.
Configurations
4.
Options & Upgrades
5.
Features
6.
Media Support
7.
Documentation & Software
8.
Overview Self-Check
9.
Printer Installation
1.
Power-On Process
2.
Test Ports
3.
Custom Size Jobs
4.
Advanced Setup Procedures
5.
Setup the Printer
6.
Load Paper
7.
Configure Control Panel
8.
Test Ports
9.
Printing Lab
10.
Install Upgrades
11.
Setup Self-Check
12.
Care
Service
Print Process
1.
Paper Jams
2.
3.
Paper Jams
Supplies
4.
5.
Supplies
Troubleshooting
6.
User Maintenance
7.
8.
Cleaning
9.
Replace Parts
10.
Moving the Printer
Care Self-Check
11.
Theory Of Operation
1.
Printhead Procedures
2.
Media Drive Procedures
3.
Process Drive Procedures
4.
Transfix Load Module Procedures
5.
Replacement Videos
6.
Troubleshooting
7.
Precautions & Tips
8.
Troubleshooting
9.
Service Precautions
10.
Parts Replacement Tips
11.
Service Self-Check
12.
Required Materials
A printer is not required to complete the certification process. However, this Self-Study Guide includes labs
that provide hands-on activities to enhance understanding when a printer is available. Use the following
manuals, software, and equipment to complete this training course:
A printer is not required to complete the certification process.
page 4
Online Test
PHASER 8550, 8500, & 8400 INTRODUCTION
Version 1.0
Item Minimum Requirements Example
Manuals Xerox Phaser 8500/8550 User Guide (available from the Resources section
Software Internet Explorer
Equipment Minimum workstation requirements: Pentium II 233 MHz CPU, Windows
of the training CD-ROM)
Xerox Phaser 8500/8550 Quick Reference Guide (available from the
Resources section of the training CD-ROM)
Xerox Phaser 8500/8550 Setup Guide (available from the Resources section
of the training CD-ROM)
Xerox Phaser 8400/8500/8550 Service Manual (available from the Resources
section of the training CD-ROM)
®
5.5, Macromedia Flash 6.0® ActiveX Control/Plug-in,
Adobe Reader
Phaser 8500/8550 Software and Documentation CD-ROM
(download drivers from www.xerox.com/support
9x/Me/NT/2000/XP, 64 MB RAM, 6x CD-ROM drive, 16-bit sound card, 800 x
600 monitor with 16-bit color
Xerox Phaser 8550, 8500, or 8400 printer (optional) Xerox Phaser 8550DP
DB25-to-Centronics parallel cable (for Phaser 8400 printers only),
USB 2.0 cable, or Category 5 UTP Ethernet cable (optional)
Grease, Reolube 768 (optional) Xerox P/N 006799700
Torque Screwdriver (optional) Xerox P/N 003082700
®
)
®
Xerox P/N 721P58550
Xerox P/N 063347500
Desktop or laptop PC with
400 MHz Pentium II Processor (or faster) recommended
Standard bench tools (optional)
Online Testing Center
The last step in the training process is an online test. Use the Self-Checks provided on the training CD-ROM
to prepare for the online test. You should take the online test immediately after completing the Self-Study
Guide, multimedia lessons, and the Self-Checks to complete your training. To access the Testing Center,
launch a web browser such as Microsoft
www.xerox.com/office/testing
An account name and password are required to access the Testing Center. If
you do not already have these, they are included in your welcome letter,
which is mailed separately from this training package.
®
Internet Explorer® and enter the following URL:
PHASER 8550, 8500, & 8400 INTRODUCTION
Version 1.0
page 5
During the test, only one question appears on the screen. You cannot jump ahead to see other questions, or
scroll back to change answers. Certain questions that cover key information may trigger an automatic test
failure if you answer them incorrectly. Manuals that are normally available (for example, the Service Manual)
may be used as resources when taking the test. Test results are provided immediately. When a test failure
occurs, review topics are suggested based on the questions missed. If you fail a test three times, you must
contact a Xerox Product Training & Information representative at (503) 685-4400 (North America only).
If You Need Help
To obtain the most current updates, tips, and bulletins, visit the Partner Resources site at
www.xerox.com/office/partners, or the training update site at one of these locations:
Internet Access: www.xerox.com/office/training
■ Requires login (user name and password)
Intranet Access: cpidserv.opbu.xerox.com/training
■ Requires intranet access, located behind Xerox firewall
Service Bulletins & Flashes
Knowledge Base
Training Updates
Certified technicians should use the Updated Training Information link to access updated training and
general reference material. The site includes links to Frequently Asked Questions for training. It also includes
Certification Checklists for all training programs.
How to Contact Xerox Product Training & Information
Xerox wants to help you successfully complete this training course. If you need assistance with any part of
the training, please contact us through the Contact Us link located on the Testing Center web page, or by
using the following email address and telephone number:
■ E-mail: support.training@office.xerox.com
■ Phone: (503) 685-4400 (North America only)
page 6
PHASER 8550, 8500, & 8400 INTRODUCTION
Version 1.0
Phaser 8550, 8500, & 8400 Service Self-Study Guide
OVERVIEW SECTION
Prerequisites
❑ Overview section of the
Phaser 8550, 8500, &
8400 Product Training
CD-ROM
Time To Complete
❑ Reading: 30 min.
❑ Video run time: 30 min.
❑ Exercises: 20 min.
Equipment Checklist
❑ Phaser 8500/8550 User
Guide (available from
the Resources section
of the training CD-ROM
❑ Adobe
®
Reader
®
Reference Manuals
Electronic copies of the
product manuals, guides,
and instruction sheets are
located on the training
CD-ROM.
Use the training CD-ROM’s
Resources section to access
the manuals and other
documentation.
Overview Objectives
■ Describe the printer configurations, specifications, and features
■ Identify the supported media types, sizes, and capacities
■ Locate sources of information, such as user documentation and software
Before you begin this section of the Self-Study Guide, you should have already
completed the Overview section of the Phaser 8550, 8500, & 8400 Product Training
CD-ROM. The multimedia topic “Configurations & Features” indicates when to
begin the lessons in the Self-Study Guide.
Complete the Overview multimedia lessons on the training
CD-ROM before you begin this section of the Self-Study Guide.
Configurations
This lesson presents the configurations available for the Phaser 8550,
8500, and 8400 printers. A summary of the primary differences between
the printer models is also included.
Phaser 8500 and 8550 Printers
The Phaser 8500 and 8550 printers are the next generation of solid ink technology,
exclusively from Xerox. The Phaser 8500 and 8550 are actually two printer families
targeting two distinctly separate markets.
■ Phaser 8500 - Phaser 8500 printers are for cost-conscious customers who
require the lowest acquisition costs. There are two configurations in the
Phaser 8500 family, each capable of printing up to 24 pages-per-minute.
The base Phaser 8500N configuration is network-ready and the Phaser
8500DN configuration features automatic two-sided (duplex) printing as
well as networking. Both models are network-ready, but only the Phaser
8500DN model features automatic two-sided printing.
■ Phaser 8550 - The Phaser 8550 family prints up to 30 pages-per-minute. Entry
level Phaser 8550DP printers support networking and automatic two-sided
printing. The Phaser 8550DT configuration includes an additional 525-Sheet
Feeder. The fully-featured Phaser 8550DX configuration includes 512 MB of
RAM, two 525-Sheet Feeders, and the advanced printing features associated
with the hard drive.
PHASER 8550, 8500, & 8400 OVERVIEW SECTION
Version 1.0
page 7
All Phaser 8500 and 8550 printers include the following standard features:
■ 600 MHz processor ■ USB 2.0 and Ethernet ports
■ First page out time as low as 5 seconds ■ Automatic color corrections
■ 139 PS and 81 PCL resident fonts ■ Standard 1-year, on-site service warranty
■ Support for PostScript 3 and PCL5c ■ PrintingScout, CentreWare IS,
PhaserSMART, & CentreWare Web
Use the following table to compare the features of each Phaser 8500 and 8550 printer configuration.
Feature 8500N 8500DN 8550DP 8550DT 8550DX
Maximum Print Speed
Minimum First Print Out
Time (FPOT)
Controller
Standard Memory
Maximum
Fast Color & Enhanced Print
Quality Modes
Standard & High Res/Photo
Print Quality Modes
PCL Print Quality Modes
Productivity Kit (Hard Drive)
Automatic 2-Sided Printing
Legal Printing
Connectivity
Pipelining
RAM Collation
24 ppm 24 ppm 30 ppm 30 ppm 30 ppm
6 seconds 6 seconds 5 seconds 5 seconds 5 seconds
600 MHz 600 MHz 600 MHz 600 MHz 600 MHz
128 MB
------------1 GB
128 MB
------------1 GB
256 MB
------------1 GB
256 MB
------------1 GB
512 MB
------------1 GB
33333
No No 333
600 x 300 600 x 300 600 x 300
600 x 600
600 x 300
600 x 600
600 x 300
600 x 600
No Support No Support Optional Optional 3
No 3333
33333
USB &
Ethernet
USB &
Ethernet
USB &
Ethernet
USB &
Ethernet
USB &
Ethernet
No No 333
No No 33No
Disk Collation
Proof/Saved/Secure/
Personal Print
525-Sheet Feeder(s)
An optional multimedia lesson called “Phaser 8500 and 8550 Product Tour” is
available on the training CD-ROM. To access the lesson, select the Resources
section of the training CD-ROM and choose “User Videos”.
page 8
No No Optional Optional 3
No No Optional Optional 3
Optional Optional Optional 1 2
PHASER 8550, 8500, & 8400 OVERVIEW SECTION
Version 1.0
Phaser 8400 Printers
The Phaser 8400 can be ordered in four configurations: B, N, DP, and DX. A fifth configuration, the BD, is
available by installing an upgrade to Phaser 8400B printers. Each printer has a common set of standard
features, which include the following:
■ 500 MHz processor ■ Support for PostScript 3 and PCL5c
■ Up to 24 full color pages per minute ■ USB 2.0 and bi-directional parallel ports
■ First page out time as low as 6 seconds ■ Automatic color corrections
■ 137 PS and 81 PCL resident fonts ■ Standard 1-year, depot service warranty
■ Fast Color, Standard, Enhanced, and
High Res/Photo Print Quality Modes
Use the following table to compare the features of each Phaser 8400 printer configuration.
Feature 8400B 8400BD 8400N 8400DP 8400DX
Maximum Print Speed
Standard Memory
Maximum
Fast Color, Standard, Enhanced, &
High Res/Photo Print Quality Modes
PCL Print Quality Modes
Hard Drive
Automatic 2-Sided Printing
Job Pipelining
Legal Printing
Connectivity
PrintingScout, PhaserSMART,
CentreWare IS, & CentreWare Web
Disk Collation
24 ppm 24 ppm 24 ppm 24 ppm 24 ppm
128 MB
------------512 MB
256 MB
------------512 MB
128 MB
------------512 MB
256 MB
------------512 MB
256 MB
------------512 MB
33333
600 x 300
600 x 600
Upgrade
required
Upgrade
required
Upgrade
required
600 x 300
600 x 600
Upgrade
required
3 Upgrade
3 Upgrade
600 x 300
600 x 600
600 x 300
600 x 600
600 x 300
600 x 600
Optional Optional 3
33
required
33
required
33333
Parallel &
USB
Upgrade
required
Upgrade
required
Parallel &
USB
Upgrade
required
Upgrade
required
Parallel,
USB, &
Ethernet
Parallel,
USB, &
Ethernet
Parallel,
USB, &
Ethernet
333
Upgrade
required
Upgrade
required
3
Job Accounting
Proof/Saved/Secure Print
525-Sheet Feeders
PHASER 8550, 8500, & 8400 OVERVIEW SECTION
Version 1.0
Upgrade
required
Upgrade
required
Upgrade
required
Upgrade
required
50 records 500
records
Upgrade
required
Upgrade
required
5000
records
Optional Optional Optional Optional 1
3
page 9
Primary Differences
Phaser 8500 and 8550 printers look and function much like Phaser 8400 printers, but physical differences can
be used to identify the Phaser 8500/8550 print engine, supplies, manuals, and printer software CD-ROM.
There are also differences in the network connectivity and hard drive features.
Print Engine
Key differences between the Phaser 8500/8550 and Phaser 8400 print engines include the Control Panel
menus, communication ports, and customer touch points.
■ Control Panel Menus - The Control Panel menus include several new features and usability
improvements. Use the training CD-ROM’s Resources section to view or print Menu Maps for the
Phaser 8400 and Phaser 8500/8550 printers.
■ Communications Ports - Ethernet and USB ports are standard on all Phaser 8500 and 8550
models. A parallel port is not provided. In comparison, all Phaser 8400 printers include parallel
and USB ports. Only the Phaser 8400N, DP, and DX configurations provide an Ethernet port.
■ Customer Touch Points - Most customer touch points are green plastic on Phaser 8400 printers.
On Phaser 8500 and 8550 printers, the same parts are white with green labels. Customers use the
touch points to perform maintenance functions such as clearing jams and replacing supplies.
Printer Supplies
Phaser 8500/8550 supplies are similar to Phaser 8400 supplies but are not interchangeable. Refer to
“Supplies” on page 49 for more information on the ink sticks and Maintenance Kits.
■ Ink Sticks - Phaser 8500/8550 ink sticks have unique shapes and are not interchangeable with
other printers. The same inks are used in Phaser 8500 and 8550 models.
■ Ink Status - When Phaser 8500 and 8550 printers run out of ink, the Control Panel display
indicates which color must be loaded. Phaser 8400 printers indicate when ink is low, but the user
must open the ink loader to visually determine which color is low.
■ Maintenance Kit - Customers can tell
the difference between Phaser 8400 and
Phaser 8500/8550 Maintenance Kits by
Phaser 8500/8550
Printer Model
checking the label on the bottom of the
kit as shown to the right. The label for
Phaser 8500/8550 Maintenance Kits
includes the product type. Phaser 8400
Maintenance Kit labels have no product
identification.
Software & Documentation
Phaser 8400 printers include a User Documentation CD-ROM and a Printer Installer & Utilities CD-ROM.
The Phaser 8500 and 8550 printer software and user documentation is provided on a single Software and
Documentation CD-ROM. Installing the Phaser 8500 and 8550 software also loads a utility called the Xerox
Support Centre. This utility provides access to the user documentation and printer driver settings, online
documentation, and troubleshooting tools. See “Xerox Support Centre” on page 26 for details.
page 10
PHASER 8550, 8500, & 8400 OVERVIEW SECTION
Version 1.0
Network Connectivity
Network connectivity is standard for the Phaser 8400N, DP, and DX printers and all Phaser 8500 and 8550
configurations. Each model supports PhaserSMART, PrintingScout, MaiLinX, and the Usage Analysis Tool,
but there are differences in support for network protocols and CentreWare as shown below:
Network Connectivity 8400N, DP, & DX 8500N & DN 8550DP, DT, & DX
Network Protocols TCP/IP, IPX/SPX, & EtherTalk TCP/IP & EtherTalk TCP/IP & EtherTalk
CentreWare Web, IS, DP, & MC Web, IS, & MC Web, IS, & MC
Hard Drive Features
The hard drive for Phaser 8550 printers is called the “Productivity Kit”. It is standard on the Phaser 8550DX
configuration and is available as an upgrade for Phaser 8550DP and DT configurations. The Productivity Kit
disables RAM collation because it provides disk space for the collation process. It also enables Personal
Print, a Walk-Up Feature that is not available in Phaser 8400 printers.
Although disk collation and Proof, Saved, Secure, and Personal Print are
available after installing the Productivity Kit into Phaser 8500 printers, these
features are not supported or tested.
The Phaser 8400DX configuration includes the hard drive. When Phaser 8400 printers have the DX feature
set, the hard drive provides the most complete set of features. Installing a hard drive into the Phaser 8400N
and DP configurations provides a limited set of features as shown in the following table.
A hard drive can be installed into Phaser 8400N and 8400DP printers, but
features including Collation and Proof/Saved/Secure Print will not be
supported unless the feature set is also upgraded to DX.
Features After Upgrade 8400N & DP
(Upgrade)
Disk Collation DX upgrade
Walk-Up Features DX upgrade
Support for Print-Ready Document
Manager Via CentreWare IS
Storage for CentreWare IS
Context-Sensitive Help
Increased Storage for Fonts,
Macros, Systart Jobs, & Job
Accounting Records
User Manuals, Videos, & Drivers 33Not supported
required
required
DX upgrade
required
DX upgrade
required
33Not supported
8400DX
(Standard)
3 Not supported
Proof,
Saved,
Secure
3 Not supported
3 Not supported
8500N & DN
(Unsupported)
or tested
Not supported
or tested
or tested
or tested
or tested
or tested
8550DP & DT
(Upgrade)
33
Proof, Saved,
Secure,
Personal
33
33
33
33
8550DX
(Standard)
Proof, Saved,
Secure,
Personal
PHASER 8550, 8500, & 8400 OVERVIEW SECTION
Version 1.0
page 11
Options & Upgrades
The Phaser 8400, 8500, and 8550 options and upgrade kits include extra memory, the 525-Sheet
Feeder, the hard drive (Productivity Kit), and configuration upgrades.
Memory
The Phaser 8400, 8500, and 8550 printers each provide two memory slots. Phaser 8500/8550 memory
modules are physically different than Phaser 8400 modules and are not interchangeable. Memory is located
behind the option cover on both models, but a different installation procedure is required as shown below.
4
Installing Phaser 8400 Memory Installing Phaser 8500/8550 Memory
Phaser 8400 Memory
Phaser 8400 printers include either 128 or 256 MB of memory, so customers will rarely need to install more
RAM. The benefits of adding memory include the following:
■ Increased frame buffer size can improve printing throughput for complex jobs
■ On Phaser 8400N printers with 128 MB of RAM and no hard drive, additional memory increases
the job accounting record capacity from 50 to 500
■ At least 256 MB of memory is required for automatic two-sided printing
The printer supports PC133-compliant, 128 and 256 MB DIMMs. One or two memory DIMMs may be
installed. The supported memory configurations are 128, 256, 384, and 512 MB (any combination of 128 and
256 MB DIMMs).
Phaser 8500 and 8550 Memory
Phaser 8500/8550 printers support more memory than Phaser 8400 printers (1 GB vs. 512 MB) using 128,
256, and 512 MB memory modules. The printers support combinations of 128, 256, and 512 MB modules
(supported configurations are 256, 384, 512, 640, 768 MB, and 1 GB). Adding memory provides more space
for RAM collation, which is supported by Phaser 8550 models with no hard drive. Larger files will
“chunk-collate” when the printer runs short on memory space. Adding memory improves collation and also
increases the frame buffer size to improve printing throughput for complex jobs.
page 12
PHASER 8550, 8500, & 8400 OVERVIEW SECTION
Version 1.0
525-Sheet Feeder
The 525-Sheet Feeder adds an extra media tray that is interchangeable with Tray 2. Up to two assemblies can
be installed for a total of three 525-sheet trays plus Tray 1 (MPT). For the supported media types and sizes,
refer to the embedded Paper Tips Page, the Quick Reference Guide, or the User Guide. For Phaser 8500 and
8550 printers, also refer to the Recommended Media List at www.xerox.com/office/8500_8550support
The 525-Sheet Feeder for Phaser 8500/8550 and Phaser 8400 printers is
interchangeable.
Hard Drive (Productivity Kit)
The benefits of adding a hard drive depend on the printer’s model and feature set. Installing the Productivity
Kit into Phaser 8550 DP and DT printers adds all the features of the Phaser 8550DX configuration.
Phaser 8500 printers can be upgraded with full functionality, but the features are not tested or supported.
Upgrading Phaser 8400 N and DP printers adds a limited feature set, while Phaser 8400 B and BD printers do
not recognize the hard drive after installation. Refer to “Hard Drive Features” on page 11 for a summary.
Configuration Upgrades
There are no configuration upgrade kits available for Phaser 8500 or 8550 printers. However, customers can
purchase the components needed to upgrade their Phaser 8550 printer. Use the following table as a guide.
.
Configuration Upgrade Parts Required Benefits
Phaser 8550DP to DT 525-Sheet Feeder Increases paper capacity by 525 sheets
Phaser 8550DP to DX Productivity Kit (hard drive)
256 MB memory module
Two 525-Sheet Feeders
Phaser 8550DT to DX Productivity Kit (hard drive)
256 MB memory module
525-Sheet Feeder
NEVER attempt to convert Phaser 8400 printers to Phaser 8500 models or to
convert Phaser 8500 models to Phaser 8550 printers.
Increases paper capacity by 1050 sheets
Adds Proof, Saved, Secure, and Personal Print
features, disk collation, expanded storage for fonts,
and other hard disk features
Increases paper capacity by 525 sheets
Adds Proof, Saved, Secure, and Personal Print
features, disk collation, expanded storage for fonts,
and other hard disk features
Five upgrade kits are available to change the feature set and add functionality to Phaser 8400 printers. Each
kit provides a Configuration Card, which controls the printer’s feature set regardless of the installed options
or total memory. Users can determine their printer’s feature set by selecting the Printer Identification menu
on the Control Panel.
PHASER 8550, 8500, & 8400 OVERVIEW SECTION
Version 1.0
page 13
Use the following table to determine the components required to upgrade Phaser 8400 printers. Each kit that
adds automatic two-sided printing includes a 128 MB memory DIMM, because the printer requires 256 MB
of total memory to process duplex pages.
Phaser 8400 Upgrade Upgrade Components New Features
Features
B to N
B to BD
N to DP
N to DX
DP to DX
A 525-Sheet Feeder is not included in the Phaser 8400DX upgrade kits.
Configuration Card
Instructions to access
Ethernet port
Configuration Card
128 MB memory DIMM
Configuration Card
128 MB memory DIMM
Configuration Card
128 MB memory DIMM
Hard drive
Configuration Card
Hard drive
Network connectivity
CentreWare IS, PrintingScout,
troubleshooting via PhaserSMART
Automatic two-sided printing
Job pipelining
Automatic two-sided printing
Job pipelining
Automatic two-sided printing
Job pipelining
All hard drive features including Collation and
Proof/Saved/Secure Printing
All hard drive features including Collation and
Proof/Saved/Secure Printing
Phaser 8400, 8500, and 8550 printers include a variety of features that are common to Xerox
Phaser printers. Refer to the User Guide or Reference Guide for a list of features that may be
selected using the printer driver, Control Panel, and CentreWare IS. This section describes the
Print-Quality Modes, factors that can reduce print speed, printing grayscale images, the “run
black” mode, and the Walk-Up Features.
Speed & Quality
The printer’s Print-Quality Mode establishes the maximum print speed and resolution.This topic describes
the two PCL Print-Quality Modes and four PostScript Print-Quality Modes for Phaser 8400, 8500, and 8550
printers. Recommended uses for each of the PostScript Print-Quality Modes are provided below:
■ Fast Color - Fastest full-color mode, useful for many images, rapidly producing review
documents, previewing work, and rush jobs.
■ Standard - General-purpose mode for full-color printing. Produces crisp, bright prints at high
speed. Recommended for vibrant, saturated color prints.
■ Enhanced - Best mode for business presentations. Produces superior text resolution and smooth
color transitions. Enhanced is the factory default.
page 14
PHASER 8550, 8500, & 8400 OVERVIEW SECTION
Version 1.0
■ High Resolution/Photo (2400 FinePoint™) - Highest quality mode for color prints. Provides the
best detail and smoothness for photographic images. Produces highest-quality color prints with the
best text resolution and smoothest light colors.
The High Resolution/Photo mode uses image enhancement technology to
produce photo-quality images.
Phaser 8500 and 8550 Print-Quality Modes
The Print-Quality Modes and maximum print speeds are different for the Phaser 8500 and 8550 printers. Use
the chart below to determine the available Print-Quality Modes as well as the maximum print speeds. The
term “ppm” means pages per minute and “spm” means sides per minute for two-sided pages.
Printer
Phaser 8500N
Phaser 8500DN
Trays 2, 3, & 4
Phaser 8550DP
Phaser 8550DT
Phaser 8550DX
Trays 2, 3, & 4
All Models
Tray 1 Only
Fast Color
225 x 400 dpi
24 ppm
30 ppm
20 spm
15 ppm 12 ppm 8 ppm 5 ppm 10 ppm 7 ppm
Standard
300 x 450 dpi
N/A 12 ppm N/A 11 ppm N/A
24 ppm
18 spm
Phaser 8400 Print-Quality Modes
The Print-Quality Modes and maximum print speeds are the same for all Phaser 8400 printers, as shown in
the following chart.
Printer
All Phaser 8400
Configurations
Trays 2, 3, & 4
Fast Color
300 x 300 dpi
24 ppm
17 spm
Standard
300 x 450 dpi
18 ppm
14 spm
Enhanced
(1200 FinePoint™)
16 ppm
13 spm
Enhanced
563 x 400 dpi
12 ppm
10 spm
HighRes/Photo
(2400 FinePoint™)
10 ppm
8 spm
HighRes/Photo
(2400 FinePoint™)
7 ppm
6 spm
PCL 600x300 PCL 600x600
11 ppm 8 ppm
PCL 600x300 PCL 600x600
13 ppm 6 ppm
All Phaser 8400
Configurations
Tray 1 Only
PHASER 8550, 8500, & 8400 OVERVIEW SECTION
Version 1.0
12 ppm
10 spm
9 ppm
7 spm
6 ppm
5 spm
3.5 ppm
3 spm
6.5 ppm 3 ppm
page 15
Factors That Reduce Print Speed
Many factors, in addition to the Print-Quality Mode and duplex printing, can reduce the print speed:
■ Transparency Jobs - These jobs require a slower transfix speed than printing on paper. A two-pass
printing process is used in the Enhanced and High Resolution/Photo Print-Quality Modes.
■ Legal-Size Jobs - These jobs require a slower transfix speed than printing on A/A4-size sheets.
■ Tray 1 Jobs - Printing from the Tray 1 (MPT) reduces maximum print speeds by approximately
50% when compared to the 525-Sheet Trays.
■ PCL Jobs - The maximum print speed using a PCL driver is slower than printing the same file
using a PostScript driver. To achieve maximum print speeds, use the PostScript printer driver.
■ Jet Substitution Mode - The printer’s Jet Substitution Mode may require more imaging time and
reduce the print speed. Jet Substitution Mode for Phaser 8500 and 8550 printers has less impact on
printer performance and may be used as an end solution for print-quality problems, while the
Phaser 8400 Jet Substitution Mode provides a temporary solution only. Refer to “Jet Substitution”
on page 59 for more information.
Print Grayscale Images
The printer mixes cyan, magenta, and yellow
(CMY) ink with black to improve gradient
fills and gray tones. The combinations of
black and CMY inks vary depending on the
Print-Quality Mode and color correction
setting. Customers can print using only black
ink by selecting the “Black & White” mode,
as shown to the right. Using this mode
avoids color tinting that can occur when
printing composite blacks using CMY and K
inks.
Select “Black
& White” to
Print Using
Black Ink Only
Run Black Mode
When Phaser 8500 and 8550 printers run out of cyan, magenta, or yellow ink, the user is given the choice to
continue printing using black ink only. This capability is known as “run black” mode. Although many other
Phaser printers have the “run black” capability, Phaser 8500 and 8550 printers are the first solid ink models to
include this feature. For example, when Phaser 8400 printers run out of any color of ink, the Control Panel
status LED turns red and the “out of ink” message is displayed. The user must replenish the missing color in
order to continue printing.
If a Phaser 8500 or 8550 printer runs out of CMY ink, users can select the Black & White Color Correction to
continue printing using “run black” mode. Black & White is available on the TekColor driver properties
window shown above. If the printer runs out of cyan, magenta, or yellow ink and no more ink sticks are
available, cancel the current job. To print in “run black” mode, select Black & White and resend the job.
page 16
PHASER 8550, 8500, & 8400 OVERVIEW SECTION
Version 1.0
Speed & Quality Review Exercise
Use the information provided in this section to recommend solutions for the following customer
examples.
The answers for this exercise are located in the Appendix on page page 89.
1. If a customer indicates that his printer is too slow when printing transparencies, what solution
could you recommend? __________________________________________________________
2. A customer is printing letterhead from Tray 1 using the High Resolution/Photo Print-Quality
Mode. What are two suggestions you can give her to increase the print speed? ______________
_____________________________________________________________________________
3. What advice would you give a customer who has ordered more cyan ink because her printer ran
out of cyan, but she has an immediate need to print a draft copy of her document? ___________
_____________________________________________________________________________
Walk-Up Features
A range of features involving the printer drivers, Control Panel menu, and hard drive are bundled together as
the Walk-Up features. This topic provides an overview of the Walk-Up Printing technology followed by
descriptions of the Walk-Up installation process, Walk-Up features, and the special Walk-Up printer driver.
Walk-Up Printing/Technology
The Phaser 8400, 8500, and 8550 Control Panel
contains the Walk-Up Features menu shown to the
right. This menu provides access to the Walk-Up
Printing menu and the Select for Installation
feature.
■ Walk-Up Printing Menu - Select this
menu to search the printer’s hard drive
for any Proof, Saved, Secure, or Personal
print jobs and to select them for printing.
Only Phaser 8550 printers support
Personal print jobs.
Ph ase r 8400 Ph ase r 8400
Ready to Print
Information
Walk-Up Features
Printer Setup
Troubleshooting
Shut Down
Walk-Up Printing
Select for Installation
Exit
Walk-Up Features
■ Select for Installation - When installing the printer driver, use this feature to identify the printer
for installation over the network (see “Walk-Up Driver Installation” for details).
Walk-Up Driver Installation
The printer’s Walk-Up Installation capability simplifies the printer driver installation process. When
installing a Windows driver, if the installer detects more than one Phaser 8400, 8500, or 8550 printer
connected to an Ethernet network, the option “Use Walk-Up Technology” will appear.
PHASER 8550, 8500, & 8400 OVERVIEW SECTION
Version 1.0
page 17
As shown to the left below, the installer provides an option to “Use Walk-Up Technology” for the driver
installation. The installer displays instructions, as shown to the right, which prompt the user to navigate the
Control Panel menus and choose “Select for Installation.” After the user presses the Control Panel’s OK
button, the printer sends its information to the computer. After the printer’s information arrives, the installer
automatically loads the driver for that printer with no more user interaction.
Selecting Walk-Up Driver Installation “Select for Installation” Instructions
Walk-Up Features
When Phaser 8400DX printers and all
Phaser 8550 printers are equipped with a hard
drive or Productivity Kit, users can designate a
job as Proof, Saved, or Secure. These choices are
available in the printer driver’s Walk-Up Features
pull-down menu, shown to the right.
Phaser 8550 printers offer an additional feature
called Personal Print. It provides a virtual mailbox
feature, allowing users to send a job and then print
at their convenience using the printer’s Control
Panel or CentreWare IS.
Walk-Up Driver
The Walk-Up Driver shown to the right is designed for
people who travel frequently, and may have a variety of
different Xerox PostScript office printers available
depending on the user’s current location. Instead of
reinstalling and configuring printer drivers every time they
need to print, the user installs one driver that works with
many Xerox printers. When the user connects to a network
with a Phaser 8400, 8500, or 8550 printer installed, they
can select the Walk-Up Driver, choose “Use Walk-Up
Technology,” and print a job. The computer holds the job
until the user chooses Walk-Up Printing on the printer’s
Control Panel. After the computer receives a signal from
that printer, it sends the job for printing.
page 18
PHASER 8550, 8500, & 8400 OVERVIEW SECTION
Version 1.0
Media Support
based on 20 lb. bond paper (75 g/m
525-Sheet Feeders may be installed to increase the
total paper capacity to 1675 sheets (525 sheets x 3
trays + 100 sheets for Tray 1).
The Recommended Media List for Phaser 8500 and 8550 printers is located online at
www.xerox.com/office/8500_8550support
media available from Xerox. Additional sources for media support include the embedded Paper Tips Page,
the Quick Reference Guide, and the User Guide. These documents provide general information about the
supported media sizes, weights, and types, but they do not provide ordering information.
Phaser 8400 printers do not support Phaser 860 and 8200 Glossy Paper. Some
types of glossy paper will stick to the Transfix Roller, possibly resulting in a
service call. A new Transfix Roller is used in Phaser 8500 and 8550 printers to
correct this problem.
Each Phaser 8400, 8500, and 8550
printer includes a 100-sheet
Multi-Purpose Tray called Tray 1 and a
525-sheet standard media tray called
Tray 2. The capacities of each tray are
2
). Up to two
. This website provides up-to-date information about the current
Tray 1 (MPT)
Tray 2
Tray 3 (Optional)
Tray 4 (Optional)
Tray 1 (MPT)
The Tray 1 (MPT) is optimized for printing on paper that is at least 90 g/m2 (24 lb. bond), although lighter
weights are supported. It handles the widest variety of media types and sizes, including the following:
■ Standard paper sizes:
■ Plain paper up to 220 g/m
■ Card stock up to 163 g/m
■ Phaser Professional Solid Ink Business Cards
■ 10 sizes of envelopes
■ Custom size paper:
Use only the Tray 1 (MPT) for printing on custom sizes, A6 paper, 3 x 5 inch
Index Cards, and Phaser Professional Solid Ink Business Cards.
■ Largest size – Legal (8.5 x 14 in)
■ Smallest sizes – A6 and 3 x 5 inch Index Cards
2
2
■ Minimum dimensions – 75 mm wide x 127 mm long (3 x 5 in)
PHASER 8550, 8500, & 8400 OVERVIEW SECTION
Version 1.0
page 19
■ Maximum dimensions – 216 mm wide x 355 mm long (8.5 x 14 in.)
Phaser 8500/8550 printers allow 5 mm margins on all sides of custom size
pages. When printing custom sizes on Phaser 8400 printers, the minimum
page margin is 12.5 mm.
525-Sheet Tray (Trays 2, 3, & 4)
The 525-Sheet Trays have adjustable guides with clearly marked positions that allow the tray to support the
following media sizes and types:
■ Supported sizes – Letter, A4, Legal, Executive, A5, Statement, US Folio, B5 ISO, B5 JIS
■ Supported types:
■ Plain paper from 16 – 32 lb. bond (60 – 120 g/m
2
)
■ Light card stock from 100 – 120 g/m
■ Phaser Professional Solid Ink Transparencies
■ Phaser Professional Solid Ink High Resolution Photo Paper
■ Phaser Premium Postcards
■ Phaser Weatherproof Paper
■ Phaser Trifold Brochures
■ #10 Commercial, DL, and C5 envelopes
Media Support Review Exercise
Use the chart from the Phaser 8400 Paper Tips Page to determine which of the following
media must be printed using Tray 1.
The answers for this exercise are located in the Appendix on page page 89.
1. 8.5 x 11 inch sheets of 32 lb. bond: ________________________________________________
2. A6-size sheets of 20 lb. plain paper: _______________________________________________
2
3. Phaser Color Printing Labels: _____________________________________________________
4. 100 mm x 200 mm custom-size sheets of 32 lb. plain paper: ____________________________
PHASER 8550, 8500, & 8400 OVERVIEW SECTION
Version 1.0
page 20
Documentation & Software
The printers ship with a complete set of user documentation and software. Phaser 8400 printers
have a separate User Documentation CD-ROM and Printer Installer & Utilities CD-ROM. The
Phaser 8500 and 8550 printer drivers and user documentation are delivered on a single Software
and Documentation CD-ROM. This section provides a quick overview of the printed user
documentation, electronic manuals, videos, embedded pages, and drivers & utilities.
Use the Resources section on the training CD-ROM to view or print copies of
the user documentation.
PHASER 8550, 8500, & 8400 OVERVIEW SECTION
Version 1.0
page 21
User Manuals & Guides
The following user documentation is available for the printers:
Document Format Content Description
Videos
Setup Guide Printed poster
(standard accessory)
Quick Reference
Guide
User Guide
(Phaser 8500/8550)
Reference Guide
(Phaser 8400)
Advanced Features
Guide
(Phaser 8500/8550
only)
Printed manual
(standard accessory)
Soft copy This manual provides detailed descriptions of the printer
Soft copy
(Internet access
required for viewing)
Videos are available to demonstrate the
procedures for installation, printing, and user
maintenance. The videos can be accessed
using CentreWare IS, the Phaser 8400 User
Documentation CD-ROM, or the Phaser
8500/8550 printers’ Xerox Support Centre
shown to the right. Many videos are also
available from the Resources section of the
training CD-ROM.
This printed poster provides visual instructions for installation.
This printed guide should be stored in the printer’s
documentation pocket. It provides the most commonly-needed
user information including tours of the printer and Control
Panel, supported papers, and instructions for basic printing.
Also provided are troubleshooting instructions for print quality
and paper jams. The Phaser 8500/8550 Quick Reference
Guide includes an overview of the Xerox Support Centre.
features, instructions for basic network installation, and
procedures for printing. Additional topics include print quality,
printer maintenance, and troubleshooting. When loading the
Phaser 8500/8550 printer software, a .pdf version of the User
Guide is installed on the user’s computer for access using the
Xerox Support Centre.
An Internet connection is required to access this manual using
the Xerox Support Centre. The guide contains instructions for
using advanced features such as printing in black & white,
booklets, or custom sizes. Instructions are provided for using
Proof, Saved, Secure, or Personal Print, managing fonts,
printing on specialty media, and for networking.
Accessing Videos Using
Xerox Support Centre
page 22
PHASER 8550, 8500, & 8400 OVERVIEW SECTION
Version 1.0
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