Xerox Phaser 850 Troubleshooting Guide

Contents

Contents 1

Tektronix supplies and accessories 9 The front panel 14

Key 15

Printing a Menu Map 15 Print quality modes 16 TekColor™ color corrections 17 Paper tips 18

Supported page sizes and print area 19 Manual-feed printing 21

Supported media 21

Using the manual-feed slot for single-sided

printing 22

Manual-feed

Printing on envelopes 26

Guidelines for envelope printing 27

Printing envelopes from a Macintosh 27

Printing envelopes from Windows 30

Loading the Standard Paper/ Transparency Tray 31

Supported media 31

Loading the tray 32 Loading the High-Capacity Paper Tray Assembly 33

Supported media 33

Loading the tray 33 Loading the optional High-Capacity Transparency/Label Tray 35

Supported media 35

Loading the tray 36 Printing on High Resolution Photo Paper 37 Printing on labels 38

special

ity media overview 24

Combined User and Troubleshooting Manuals

Guidelines for printing on labels 39

Automatic two-sided printing 40

Binding preference 41

Loading letterhead paper for two-sided printing 42 Adding ink 44 Emptying the waste tray 46 Replacing the Maintenance Kit 48 Removing paper jams 50

Media Jam — Open Exit Cover to Clear 50

Media Jam — Open front cover to clear 53

Media Jam — Retry manual feed

Media Jam — Remove media (or upper) tray

to clear 55

Media Jam — Remove middle tray to clear 56

Media Jam — Remove lower tray to clear 56 Troubleshooting print quality 57

Light stripes or missing colors 57

Oil or ink smears 59

Ink streaks 60

Ink smears 62 Moving the printer 63

All moves 63

Preparing the printer for shipment 64 Getting help 65

Printer CD-ROM 65

Windows driver help system 65

Color Connection 66

Printer’s front panel 66

Internal printer pages 66

PhaserLink™ Software 67

Tektronix web site 67

TekSMART™ Knowledge Base 67

Other online services 68

Phaser 850 Color Printer

Customer Support Centers 68

Printer Management 69

PhaserLink Printer Management software 69 Job Accounting 69

TekSMART™ Knowledge Base 69

Usage Profile 70

Fonts 71

Resident typefaces (PostScript) 71 Resident typefaces (PCL5C) 71 Downloading fonts 72

Downloading fonts from a Macintosh 73

Printing a list of resident fonts 74

From a Macintosh 74 From a PC or workstation 74

Image Smoothing 75

Quick Collate 76

Requirements 76

Separation Pages 77

PANTONE Colors 78

Methods of printing PANTONE Colors 78

PANTONE Colors from color selection books 78 Printer-specific PANTONE Colors 78

Installing the PANTONE Color files 79

From the Web 79

Printing the PANTONE Color Chart 80

Macintosh 80 PC 81

PhaserPrint Plug-in for Photoshop 82

Combined User and Troubleshooting Manuals

Installing the plug-in: Macintosh 82 Installing the plug-in: Windows 83 Using the plug-in 84 Selecting options in the PhaserPrint dialog box 85

Number of copies 85

Print using (Macintosh) 85

Print using (Windows) 86

Printer model 86

Media size (selection) 86

Color Correction 86

Media 87

Quality 87

Rendering Intent 87

Compress Image Data 87

Fast preview 87

1st Page Preview 88

Image Smoothing 88

Stylized representation of the page 88

Scaling an image 89

Landscape orientation 89

Center images 89

Replicate images 89

Image size 89

Image separation 90

Number of images 90

Image layout 90

Media size (display) 90

Show color preview of image 90

Printer Utilities 91

Locating the files on the printer’s CD-ROM 92

Installing the utility files for Macintosh 92

Installing the files for PC 92 Locating files on the Tektronix World Wide Web site 93

Phaser 850 Color Printer

Locating files on the Tektronix FTP server 94 Downloading files to the printer from a Macintosh 95

Using the Apple Printer Utility to download files 95 Using the Apple Printer Utility to perform other tasks 96

Downloading files to the printer from a PC 97

Downloading files from Windows 3.1 97 Downloading files from Windows 95 / Windows 98 97 Downloading files from Windows NT 97 Downloading files if your printer is connected to a Novell Netware network 98 Downloading files if your printer is connected through PhaserPort 99 Downloading files if your printer is connected to Windows NT 99

Advanced Printing Features for Phaser 850 Printers 100

Previewing with 1st Page Preview 100

Requirements 100 Use 1st Page Preview 100

Reset the timeout 101 Automatic tray switching 102 Front Panel Intensity 102 Intelligent Ready mode 102

Color Sampler Charts for Phaser 850 Printers 103

Overview 103 Color charts 104 Printing a color sampler chart from the Phaser 850 printer’s front panel 105

Printing the desired colors from an application 105 Printing the color sampler charts with utility files 106

From a Macintosh 106

Combined User and Troubleshooting Manuals

From a PC or workstation 106

Troubleshooting Phaser 850 Printers 107

Useful tools 107

Printer CD-ROM 107 Windows driver help system 107 Color Connection 107 Printer’s front panel 107 Internal printer pages 108 PhaserLink™ Software 108 Tektronix web site 108 TekSMART™ Knowledge Base 108

Other online services 108 Front panel messages 109 Problems with automatic two-sided printing 113 Problems printing on labels 114

Labels are printed on the wrong side 114

Printing labels from Microsoft Word 114 Print Quality Problems 115 Printing problems 117 Preventing media jams 118 Turning the Startup Page on or off 119

From the printer’s front panel 119

From PhaserLink Printer Management software

119

From utility files 119 Protected mode for the front panel menu 120 Turning Sys/Start Job execution on or off 121

Using the front panel 121

Using utility files 121

Cleaning Phaser 850 Printers 122

Selecting the source for cleaning pages 122 Cleaning supplies 122 Light stripes on prints 123

Phaser 850 Color Printer

Cleaning for oily streaks 126 Cleaning for ink smears: internal paper path 127 Cleaning for ink smears: paper-feed rollers 129 Cleaning for ink smears: paper-exit path 133 Cleaning for media tray jams 136

Cleaning the media-pick roller 136 Cleaning the separator pad 138

Cleaning for lower tray jams: paper-feed rollers 139

Regulatory Information for Phaser 850 Printers 141

Canadian EMC (Electromagnetic Compatibility) regulatory standards 141 Declaration of conformity 142 FCC Class B device 143

Phaser 850 Printer Material Safety Data Sheets 144

MSDS for Silicone Oil 145 MSDS for Ink Sticks 147 MSDS for CleanTex® Alcopad 149

151

Specifications for Phaser 850 Printers 152

Index 155

Combined User and Troubleshooting Manuals

Phaser 850 Color Printer

Tektronix supplies and accessories

To order supplies and accessories, contact your local dealer or visit the Tektronix web site:

www.tek.com/Color_Printers/products/supplies.html

ColorStix Ink

Item Part Number

3 Free Black sticks 016-1831-00

5 Cyan sticks plus 2 Free Black sticks 016-1825-00

5 Magenta sticks plus 2 Free Black sticks 016-1826-00

5 Yellow sticks plus 2 Free Black sticks 016-1827-00

2 Cyan sticks plus 1 Free Black stick 016-1828-00

2 Magenta sticks plus 1 Free Black stick 016-1829-00

Supplies

2 Yellow sticks plus 1 Free Black stick 016-1830-00

Tektronix Paper

Item Size Description Part Number

Premium Color Printing Paper

High Resolution Photo Paper

Premium Cover A/Letter (U. S.)

Premium Cover A4 (Metric)

A/Letter (U. S.)

8.5 x 11 in.

A4 (Metric) 210 x 297 mm

A/Letter (U. S.)

8.5 x 11 in.

A4 (Metric) 210 x 297 mm

8.5 x 11 in.

210 x 297 mm

500 sheets 24-lb. bond, 90 g/m

25 sheets 170 g/m

100 sheets 60-lb. cover, 160 g/m

016-1368-00

016-1369-00

016-1808-00

016-1809-00

016-1823-00

016-1824-00

User Guide

Transparencies

Item Size Description Part Number

Premium A/Letter (U. S.)

Premium A4 (Metric Letter)

Supplies

Standard A/Letter (U. S.)

Standard A4 (Metric Letter)

8.5 x 11 in.

210 x 297 mm

8.5 x 11 in.

210 x 297 mm

50 sheets 016-1724-00

50 sheets 016-1725-00

50 sheets 016-1720-00

50 sheets 016-1721-00

Color Printing Labels

Size Description Part Number

A/Letter (U. S.)

8.5 x 11 in.

A/Letter (U. S.)

8.5 x 11 in.

A4 (Metric Letter) 210 x 297 mm

100 sheets / 30 labels per sheet (each 1 x 2-5/8 in.)

100 sheets / 6 labels per sheet (each 3-1/3 x 4 in.)

100 sheets / 14 labels per sheet (each 38.1 x 99.1 mm)

100 sheets / 8 labels per sheet (each 67.1 x 99.1 mm)

Maintenance Kit

016-1812-00

016-1813-00

016-1814-00

016-1815-00

Item Part Number

Extended replacement maintenance roller and counter (Life: up to 45,000 images or two years, which ever comes first.)

Standard replacement maintenance roller and counter (Life: up to 10,000 images or two years, which ever comes first.)

Phaser 850 Color Printer

016-1834-00

016-1822-00

Replacement items

Item Part Number

Maintenance Waste Tray (replacement) 436-0370-01

Maintenance Drawer (replacement) 436-0383-00

Rapid Release Guide 650-4153-00

Additional memory

Features Part Numbers

Improved performance

■

Up to 256 Mbytes maximum

The printer has two memory slots. When adding memory, you can use 64-Mbyte and 128-Mbyte DIMMs in combination.

64 Mbytes: ZMB64

■

128 Mbytes: ZMB128

Trays

Size Description Part Number

Standard Paper/Transparency Tray A/Letter (U. S.) 436-0330-00

Standard Paper/Transparency Tray A4 (Metric Letter) 436-0332-00

High-Capacity Transparency/ Label Tray

High-Capacity Transparency/Label Tray

A/Letter (U. S.) 436-0336-00

A4 (Metric Letter) 436-0338-00

Cleaning Kit

Item Part Number

Package of 5 alcohol wipes 016-1845-00

User Guide

High-Capacity Paper Tray Assembly

Features Part Numbers

■

Increased paper-printing capacity

■

Increased printing versatility and convenience

■

Up to two High-Capacity Paper Tray Assemblies can be used

Printer Station

Features Part Number

Ergonomic surface height

■

Provides storage for supplies

Internal IDE Hard Drive

■

U. S.: Z840LTA

■

Metric: Z840LTA Option 01

ZCARTA

Features Part Number

■

Required for collation

Extends font capacity

■

Z850HD

DP Feature Set

Features Part Number

High Resolution / Photo print-quality

■

mode, 1200 x 600 dpi

Automatic two-sided printing

■

capability

■

Adds 32 Mbytes of memory (64 Mbytes total)

1st Page Preview functionality

■

Quick Collate functionality (requires a hard drive)

■

Page Pipelining

Z850FP

Phaser 850 Color Printer

PhaserShare® Network Card

Features Part Number

■

Easy to install

■

Increases shareability

■

High-performance network connectivity

Token Ring: ZNBTR

User Guide

The front panel

Provides access to printer settings (tray, print-quality mode,

■

network settings, etc.).

Displays the printer’s operating status (Ready to Print, Printing).

■

Alerts you to replace consumables, load paper, and clear jams.

■

Phaser 850 DX READY TO PRINT

About my Printer Help Printer Demo

Help

Select

0643-79A.ai

Phaser 850 Color Printer

Key

Error indicator

Power indicator

Printer model and current status

Display

■

Menu: Accesses printer setup menus

■

About My Printer: Displays current printer settings and

information

■

Help: Accesses information and tools for solving printer

problems

Printer Demo: Prints sample images and color charts

■

Navigation arrows. Use the arrows to scroll the front panel menus.

Select button. Selects highlighted settings.

Help button. Press at any time for additional information on

displayed menu options or status messages.

Printing a Menu Map

The Menu Map shows you where features such as the help pages, are located in the front panel’s menu structure.

Scroll to Menu, press Select.

Scroll to Print Menu Map, press Select.

Front Panel

User Guide

Print quality modes

Print quality modes selectable from a printer driver or the front panel

Fast Color

■ Fastest full-color output.

■ Useful for many images and previewing

work.

■ Produces good peer-level documents.

■ Useful for rush jobs when saturated

colors are not necessary.

Standard

■ General-purpose mode for

full-color printing.

■ Best quality mode for printing

transparencies.

■ Suitable for most office uses.

■ Produces vibrant, saturated prints with

smooth color transitions.

Enhanced**

Features

■ Superior text resolution and

very smooth light colors.

■ Balance of high quality and fast speed.

■ Smoothest and brightest large-area fills.

■ Useful for printing paper copies of

overhead presentations.

High Resolution/Photo**

■ Highest-quality color prints.

■ Near-photographic detail.

■ 1200 x 600 dpi.

■ Requires DP or DX Feature Set.

Maximum speed*

14 ppm Paper

6.5 ppm Transparency

8 ppm Paper

3.5 ppm Transparency

4 ppm Paper

2 ppm Paper

*Approximate number of pages per minute; does not include image processing time. Based on prints with margins of .5 in. or greater. **Transparencies are printed in Standard mode.

Phaser 850 Color Printer

TekColor™ color corrections

Color corrections selectable from a printer driver or the front panel

Automatic

None

Vivid Color

sRGB Display

SWOP Press

Euroscale Press

Commercial Press

SNAP Press

DIC

Toyo

FujiProof

Black and White

Description

■ Automatically applies the best color correction

mode to each element on the page

■ No color correction made to colors

■ Used with the PANTONE

PANTONE

■ Produces the brightest possible colors and makes

Color matching

Color Chart for

blues appear less purple

■ Closely approximates the colors on a standard

display screen

■ Specification for Web Offset Publications. Used

to match U. S. press standards

■ Used to match equivalent Imation Matchprint

proofs

■ Used to match commercial Imation Matchprint

proofs

■ Specifications for Non-Heat Advertising Printing

■ Used to match standards for printing on uncoated

and newsprint papers

■ Used to match Dai Nippon printing inks on

coated paper

■ Used to match commercial Toyo printing inks on

coated paper

■ Used to match the Fuji Color Art System for

commercial North American proofs

■ Grayscale printing

■ Used to print page masters for photocopying in

black-and-white

User Guide 17

Paper tips

■ Print the Paper Tips Page from the printer’s front panel for a

detailed list of paper types and sizes.

■ When you select a tray by location (Upper, Middle, Lower) from a

printer driver, the printer feeds from that tray.

■ Always keep stored paper, transparencies, and labels, in sealed

packages to avoid the effects of moisture which can affect feed reliability.

■ Always use the manual-feed slot for heavy paper and envelopes.

■ Handle transparencies by the edges and with both hands to avoid

fingerprints and creases, which can result in poor print quality.

■ Do not use three-hole punched paper, perforated paper, or an

unsupported paper size.

18 Phaser 850 Color Printer

Supported page sizes and print area

The image area of a print is a bit smaller than the paper size. You may need to adjust the page margins in your application software to match the print area.

To print from a supported driver, select Print. Select Page Size. Choose one of the following sizes.

Paper* Page size Print area Top/

Bottom margins

1. Letter 8.5 x 11 in. 8.112 x 10.612 in. .2 in. .2 in.

2. Executive 7.25 x 10.5 in. 6.85 x 9.95 in. .275 in. .2 in.

3. A4 210 x 297 mm 200 x 287 mm 5 mm 5 mm

4. A5 148 x 210 mm 138 x 196 mm 7 mm 5 mm

Left/ Right margins

*Transparencies available in Letter- and A4-sizes only.

4321

0643-65.ai

Paper Tips

User Guide 19

Caution

Never use envelopes with windows or metal clasps; they will damage the printer. Use only the recommended envelope sizes. Envelopes must always be placed with the flap face-up.

For better results, use light-weight, laser-quality envelopes.

Envelopes Page size Print area Top/

#10 (U. S.) 4.13 x 9.5 in. 3.73 x 8.95 in. .2 in. .275 in.

⁄4 (U. S.) 3.65 x 6.5 in. 3.25 x 5.95 in. .2 in. .275 in.

Monarch (U. S.)

C5 162 x 229 mm 152 x 197 mm 5 mm 7 mm

DL 110 x 220 mm 100 x 206 mm 5 mm 7 mm

Choukei 3 Gou 120 x 235 mm 110 x 221 mm 5 mm 7 mm

Choukei 4 Gou 90 x 205 mm 80 x 191 mm 5 mm 7 mm

3.875 x 7.5 in. 3.475 x 6.95 in. .2 in. .275 in.

Bottom margins (A/B)

Paper Tips

Left/ Right margins (C/D)

25 mm

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20 Phaser 850 Color Printer

Manual-feed printing

Supported media

See page 9 for supplies ordering information.

Paper

■ Sizes:

■ A/Letter

■ Executive

■ A4

■ A5

■ Bond or equivalent, 60 - 150 g/m

■ Heavy papers 150 - 216 g/m

216 g/m2 or 80-lb., and index stock 110-lb.; single-sided printing only

■ Coated or Glossy papers, single-sided printing only

■ Short-grained paper, at least 105 g/m

28 - 40 lb. bond

■ Tektronix Premium Cover, single-sided printing only

■ Tektronix High Resolution Photo, single-sided printing only

; 16 - 40 lb.

: for example, cover stock

and up to 150 g/m2;

Manual-Feed

Transparencies

■ Sizes: A/Letter and A4

■ Use only Phaser 850 printer transparencies

Labels

■ Sizes: A/Letter and A4

■ Use only Phaser 850 printer Color Printing Labels

User Guide 21

Envelopes

For better results, use light-weight, laser-quality envelopes.

■ #10 (U. S.)

■ #6 3/4 (U. S.)

■ Monarch (U. S.)

■ C5

Manual-Feed

■ DL

■ Choukei 3 Gou

■ Choukei 4 Gou

Using the manual-feed slot for single-sided printing

To use the manual-feed slot for single-sided printing, follow these steps. To use the manual-feed slot for two-sided printing, see Automatic two-sided printing on page 40.

Note

Refer to page 42 for instructions on loading letterhead for two-sided printing.

1. In a supported printer driver, select Manual Feed Paper or

Manual Feed Transparency.

■ Make sure that two-sided printing is turned off in the

printer driver.

2. To send the job to the printer, click Print.

22 Phaser 850 Color Printer

3. Open the manual-feed slot.

LETTE

4. Align the paper, transparency, or envelope, with the left side of

the slot. For either Letter- or A4-size, adjust the guides on the right side of the slot.

A 4

0643-160

5. When the front panel reads Waiting for Manual Feed, insert one

sheet or envelope until the printer pulls it in:

■ Top of the page enters first.

■ Side to be printed is face-down.

■ To avoid jams, make sure the sheet or envelope is properly

aligned as it enters the printer

■ Check the first print to make sure the image placement is

correct.

6. Wait for the front panel’s prompt before inserting

additional sheets.

0643-67

User Guide 23

Manual-feed speciality media overview

1. Letterhead or High-Resolution Photo

See Loading letterhead paper for two-sided printing on page 42 and Printing on High Resolution Photo Paper on page 37 for more information.

2. Transparencies

3. Labels

See Printing on labels on page 38 for more information.

123

1234

0643-68

24 Phaser 850 Color Printer

1. Envelopes

See Printing on envelopes on page 26 for more information.

2. Executive/A5 small papers

Caution

Never use envelopes with windows or metal clasps; they will damage the printer. Only use the recommended envelope sizes. Envelopes must always be placed with the flap

face-up.

0643-149

User Guide 25

Printing on envelopes

1. In your application, create a document matching the

measurements of the envelope (see page 19 for dimensions).

2. From your application, make these selections and send the job to

the printer:

■ Set the orientation to Landscape.

■ Select your envelope size.

■ Select Manual Feed Paper as the Paper Source.

■ If your application has a tool for creating envelopes, select

the feed method that matches the illustration in Step 4.

3. Wait for the front panel prompt before loading an envelope.

4. Insert one envelope into the manual-feed slot:

■ Short end enters first.

■ Side with the flap is face-up.

■ Flap is closed.

■ For side-flap envelopes: Flap end is on the left.

For end-flap envelopes: Flap end enters first.

0643-97

26 Phaser 850 Color Printer

Guidelines for envelope printing

■ Use the recommended envelope sizes (see page 19)

■ For better results, use light-weight, laser-quality envelopes.

■ No windows or metal clasps

■ No exposed gummed surfaces

■ Single-sided printing only

■ Keep unused envelopes in their original packaging to avoid dust

■ Many applications include a tool for creating an envelope. Refer

to your application’s documentation.

Printing envelopes from a Macintosh

To print envelopes from Microsoft WORD on a Macintosh, follow these steps:

1. From the Tools menu, select Envelopes and Labels.

2. In the Envelopes and Labels dialog box, click the Envelopes tab.

3. In the Envelopes tab, type in delivery and return addresses.

4. Click the Feed icon.

Envelopes

5. In the Printing Options tab, select all of the following:

■ Face Down

■ Clockwise Rotation

■ Use Envelope Feeder

■ Left envelope feed icon:

0643-148.ai

User Guide 27

6. Click the Envelope Options tab.

7. In the Envelope size drop-down list, select your envelope size.

8. Click OK.

9. In the Envelopes and Labels dialog box, click Print to open the

Page Setup dialog box.

10. In the Page Setup dialog box, select all of the following

Page Attributes:

■ Paper: select your envelope size.

■ Orientation: select Landscape.

11. From the drop-down list, select PostScript Options, and make the

following selections:

■ Flip Horizontal

■ Flip Vertical

12. Click OK; the Print dialog box opens.

13. In the Print dialog box, in General options, for Paper Source

select Manual Feed Paper.

14. Click Print.

Envelopes

15. The printer’s front panel prompts you to insert the envelope.

28 Phaser 850 Color Printer

From other Macintosh applications: If the envelope address prints upside-down, change the Page Setup settings in your printer driver before printing:

1. From the File menu, select Page Setup.

2. Select the following Page Attributes:

■ Paper: select your envelope size.

■ Orientation: select Landscape.

3. From the drop-down list, select PostScript Options, and make the

following selections:

■ Flip Horizontal

■ Flip Vertical

4. Click OK.

5. From the File menu, select Print.

6. For Paper Source, select Manual Feed Paper.

7. To print, click Print.

User Guide 29

Printing envelopes from Windows

To print envelopes from Microsoft WORD for Windows, follow these steps:

1. From the Tools menu, select Envelopes and Labels.

2. In the Envelopes and Labels dialog box, click the Envelopes tab.

3. In the Envelopes tab, type in delivery and return addresses.

4. Click the Feed icon.

5. In the Printing Options tab, select all of the following:

■ Face Down

■ Clockwise Rotation

■ For Feed From, select Manual Feed Paper.

■ Left envelope feed icon:

0643-148.ai

6. Click the Envelope Options tab.

7. In the Envelope size drop-down list, select your envelope size.

8. Click OK.

9. In the Envelopes and Labels dialog box, click Print.

10. The printer’s front panel prompts you to insert the envelope.

30 Phaser 850 Color Printer

+ 137 hidden pages