Xerox Phaser 850 Troubleshooting Guide

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Contents

Contents 1

Tektronix supplies and accessories 9 The front panel 14

Key 15

Printing a Menu Map 15 Print quality modes 16 TekColor™ color corrections 17 Paper tips 18

Supported page sizes and print area 19 Manual-feed printing 21

Supported media 21

Using the manual-feed slot for single-sided

printing 22

Manual-feed

Printing on envelopes 26

Guidelines for envelope printing 27

Printing envelopes from a Macintosh 27

Printing envelopes from Windows 30

Loading the Standard Paper/ Transparency Tray 31

Supported media 31

Loading the tray 32 Loading the High-Capacity Paper Tray Assembly 33

Supported media 33

Loading the tray 33 Loading the optional High-Capacity Transparency/Label Tray 35

Supported media 35

Loading the tray 36 Printing on High Resolution Photo Paper 37 Printing on labels 38

special

ity media overview 24

Combined User and Troubleshooting Manuals

Guidelines for printing on labels 39

Automatic two-sided printing 40

Binding preference 41

Loading letterhead paper for two-sided printing 42 Adding ink 44 Emptying the waste tray 46 Replacing the Maintenance Kit 48 Removing paper jams 50

Media Jam — Open Exit Cover to Clear 50

Media Jam — Open front cover to clear 53

Media Jam — Retry manual feed

Media Jam — Remove media (or upper) tray

to clear 55

Media Jam — Remove middle tray to clear 56

Media Jam — Remove lower tray to clear 56 Troubleshooting print quality 57

Light stripes or missing colors 57

Oil or ink smears 59

Ink streaks 60

Ink smears 62 Moving the printer 63

All moves 63

Preparing the printer for shipment 64 Getting help 65

Printer CD-ROM 65

Windows driver help system 65

Color Connection 66

Printer’s front panel 66

Internal printer pages 66

PhaserLink™ Software 67

Tektronix web site 67

TekSMART™ Knowledge Base 67

Other online services 68

Phaser 850 Color Printer

Customer Support Centers 68

Printer Management 69

PhaserLink Printer Management software 69 Job Accounting 69

TekSMART™ Knowledge Base 69

Usage Profile 70

Fonts 71

Resident typefaces (PostScript) 71 Resident typefaces (PCL5C) 71 Downloading fonts 72

Downloading fonts from a Macintosh 73

Printing a list of resident fonts 74

From a Macintosh 74 From a PC or workstation 74

Image Smoothing 75

Quick Collate 76

Requirements 76

Separation Pages 77

PANTONE Colors 78

Methods of printing PANTONE Colors 78

PANTONE Colors from color selection books 78 Printer-specific PANTONE Colors 78

Installing the PANTONE Color files 79

From the Web 79

Printing the PANTONE Color Chart 80

Macintosh 80 PC 81

PhaserPrint Plug-in for Photoshop 82

Combined User and Troubleshooting Manuals

Installing the plug-in: Macintosh 82 Installing the plug-in: Windows 83 Using the plug-in 84 Selecting options in the PhaserPrint dialog box 85

Number of copies 85

Print using (Macintosh) 85

Print using (Windows) 86

Printer model 86

Media size (selection) 86

Color Correction 86

Media 87

Quality 87

Rendering Intent 87

Compress Image Data 87

Fast preview 87

1st Page Preview 88

Image Smoothing 88

Stylized representation of the page 88

Scaling an image 89

Landscape orientation 89

Center images 89

Replicate images 89

Image size 89

Image separation 90

Number of images 90

Image layout 90

Media size (display) 90

Show color preview of image 90

Printer Utilities 91

Locating the files on the printer’s CD-ROM 92

Installing the utility files for Macintosh 92

Installing the files for PC 92 Locating files on the Tektronix World Wide Web site 93

Phaser 850 Color Printer

Locating files on the Tektronix FTP server 94 Downloading files to the printer from a Macintosh 95

Using the Apple Printer Utility to download files 95 Using the Apple Printer Utility to perform other tasks 96

Downloading files to the printer from a PC 97

Downloading files from Windows 3.1 97 Downloading files from Windows 95 / Windows 98 97 Downloading files from Windows NT 97 Downloading files if your printer is connected to a Novell Netware network 98 Downloading files if your printer is connected through PhaserPort 99 Downloading files if your printer is connected to Windows NT 99

Advanced Printing Features for Phaser 850 Printers 100

Previewing with 1st Page Preview 100

Requirements 100 Use 1st Page Preview 100

Reset the timeout 101 Automatic tray switching 102 Front Panel Intensity 102 Intelligent Ready mode 102

Color Sampler Charts for Phaser 850 Printers 103

Overview 103 Color charts 104 Printing a color sampler chart from the Phaser 850 printer’s front panel 105

Printing the desired colors from an application 105 Printing the color sampler charts with utility files 106

From a Macintosh 106

Combined User and Troubleshooting Manuals

From a PC or workstation 106

Troubleshooting Phaser 850 Printers 107

Useful tools 107

Printer CD-ROM 107 Windows driver help system 107 Color Connection 107 Printer’s front panel 107 Internal printer pages 108 PhaserLink™ Software 108 Tektronix web site 108 TekSMART™ Knowledge Base 108

Other online services 108 Front panel messages 109 Problems with automatic two-sided printing 113 Problems printing on labels 114

Labels are printed on the wrong side 114

Printing labels from Microsoft Word 114 Print Quality Problems 115 Printing problems 117 Preventing media jams 118 Turning the Startup Page on or off 119

From the printer’s front panel 119

From PhaserLink Printer Management software

119

From utility files 119 Protected mode for the front panel menu 120 Turning Sys/Start Job execution on or off 121

Using the front panel 121

Using utility files 121

Cleaning Phaser 850 Printers 122

Selecting the source for cleaning pages 122 Cleaning supplies 122 Light stripes on prints 123

Phaser 850 Color Printer

Cleaning for oily streaks 126 Cleaning for ink smears: internal paper path 127 Cleaning for ink smears: paper-feed rollers 129 Cleaning for ink smears: paper-exit path 133 Cleaning for media tray jams 136

Cleaning the media-pick roller 136 Cleaning the separator pad 138

Cleaning for lower tray jams: paper-feed rollers 139

Regulatory Information for Phaser 850 Printers 141

Canadian EMC (Electromagnetic Compatibility) regulatory standards 141 Declaration of conformity 142 FCC Class B device 143

Phaser 850 Printer Material Safety Data Sheets 144

MSDS for Silicone Oil 145 MSDS for Ink Sticks 147 MSDS for CleanTex® Alcopad 149

151

Specifications for Phaser 850 Printers 152

Index 155

Combined User and Troubleshooting Manuals

Phaser 850 Color Printer

Tektronix supplies and accessories

To order supplies and accessories, contact your local dealer or visit the Tektronix web site:

www.tek.com/Color_Printers/products/supplies.html

ColorStix Ink

Item Part Number

3 Free Black sticks 016-1831-00

5 Cyan sticks plus 2 Free Black sticks 016-1825-00

5 Magenta sticks plus 2 Free Black sticks 016-1826-00

5 Yellow sticks plus 2 Free Black sticks 016-1827-00

2 Cyan sticks plus 1 Free Black stick 016-1828-00

2 Magenta sticks plus 1 Free Black stick 016-1829-00

Supplies

2 Yellow sticks plus 1 Free Black stick 016-1830-00

Tektronix Paper

Item Size Description Part Number

Premium Color Printing Paper

High Resolution Photo Paper

Premium Cover A/Letter (U. S.)

Premium Cover A4 (Metric)

A/Letter (U. S.)

8.5 x 11 in.

A4 (Metric) 210 x 297 mm

A/Letter (U. S.)

8.5 x 11 in.

A4 (Metric) 210 x 297 mm

8.5 x 11 in.

210 x 297 mm

500 sheets 24-lb. bond, 90 g/m

25 sheets 170 g/m

100 sheets 60-lb. cover, 160 g/m

016-1368-00

016-1369-00

016-1808-00

016-1809-00

016-1823-00

016-1824-00

User Guide

Transparencies

Item Size Description Part Number

Premium A/Letter (U. S.)

Premium A4 (Metric Letter)

Supplies

Standard A/Letter (U. S.)

Standard A4 (Metric Letter)

8.5 x 11 in.

210 x 297 mm

8.5 x 11 in.

210 x 297 mm

50 sheets 016-1724-00

50 sheets 016-1725-00

50 sheets 016-1720-00

50 sheets 016-1721-00

Color Printing Labels

Size Description Part Number

A/Letter (U. S.)

8.5 x 11 in.

A/Letter (U. S.)

8.5 x 11 in.

A4 (Metric Letter) 210 x 297 mm

100 sheets / 30 labels per sheet (each 1 x 2-5/8 in.)

100 sheets / 6 labels per sheet (each 3-1/3 x 4 in.)

100 sheets / 14 labels per sheet (each 38.1 x 99.1 mm)

100 sheets / 8 labels per sheet (each 67.1 x 99.1 mm)

Maintenance Kit

016-1812-00

016-1813-00

016-1814-00

016-1815-00

Item Part Number

Extended replacement maintenance roller and counter (Life: up to 45,000 images or two years, which ever comes first.)

Standard replacement maintenance roller and counter (Life: up to 10,000 images or two years, which ever comes first.)

Phaser 850 Color Printer

016-1834-00

016-1822-00

Replacement items

Item Part Number

Maintenance Waste Tray (replacement) 436-0370-01

Maintenance Drawer (replacement) 436-0383-00

Rapid Release Guide 650-4153-00

Additional memory

Features Part Numbers

Improved performance

■

Up to 256 Mbytes maximum

The printer has two memory slots. When adding memory, you can use 64-Mbyte and 128-Mbyte DIMMs in combination.

64 Mbytes: ZMB64

■

128 Mbytes: ZMB128

Trays

Size Description Part Number

Standard Paper/Transparency Tray A/Letter (U. S.) 436-0330-00

Standard Paper/Transparency Tray A4 (Metric Letter) 436-0332-00

High-Capacity Transparency/ Label Tray

High-Capacity Transparency/Label Tray

A/Letter (U. S.) 436-0336-00

A4 (Metric Letter) 436-0338-00

Cleaning Kit

Item Part Number

Package of 5 alcohol wipes 016-1845-00

User Guide

High-Capacity Paper Tray Assembly

Features Part Numbers

■

Increased paper-printing capacity

■

Increased printing versatility and convenience

■

Up to two High-Capacity Paper Tray Assemblies can be used

Printer Station

Features Part Number

Ergonomic surface height

■

Provides storage for supplies

Internal IDE Hard Drive

■

U. S.: Z840LTA

■

Metric: Z840LTA Option 01

ZCARTA

Features Part Number

■

Required for collation

Extends font capacity

■

Z850HD

DP Feature Set

Features Part Number

High Resolution / Photo print-quality

■

mode, 1200 x 600 dpi

Automatic two-sided printing

■

capability

■

Adds 32 Mbytes of memory (64 Mbytes total)

1st Page Preview functionality

■

Quick Collate functionality (requires a hard drive)

■

Page Pipelining

Z850FP

Phaser 850 Color Printer

PhaserShare® Network Card

Features Part Number

■

Easy to install

■

Increases shareability

■

High-performance network connectivity

Token Ring: ZNBTR

User Guide

The front panel

Provides access to printer settings (tray, print-quality mode,

■

network settings, etc.).

Displays the printer’s operating status (Ready to Print, Printing).

■

Alerts you to replace consumables, load paper, and clear jams.

■

Phaser 850 DX READY TO PRINT

About my Printer Help Printer Demo

Help

Select

0643-79A.ai

Phaser 850 Color Printer

Key

Error indicator

Power indicator

Printer model and current status

Display

■

Menu: Accesses printer setup menus

■

About My Printer: Displays current printer settings and

information

■

Help: Accesses information and tools for solving printer

problems

Printer Demo: Prints sample images and color charts

■

Navigation arrows. Use the arrows to scroll the front panel menus.

Select button. Selects highlighted settings.

Help button. Press at any time for additional information on

displayed menu options or status messages.

Printing a Menu Map

The Menu Map shows you where features such as the help pages, are located in the front panel’s menu structure.

Scroll to Menu, press Select.

Scroll to Print Menu Map, press Select.

Front Panel

User Guide

Print quality modes

Print quality modes selectable from a printer driver or the front panel

Fast Color

■ Fastest full-color output.

■ Useful for many images and previewing

work.

■ Produces good peer-level documents.

■ Useful for rush jobs when saturated

colors are not necessary.

Standard

■ General-purpose mode for

full-color printing.

■ Best quality mode for printing

transparencies.

■ Suitable for most office uses.

■ Produces vibrant, saturated prints with

smooth color transitions.

Enhanced**

Features

■ Superior text resolution and

very smooth light colors.

■ Balance of high quality and fast speed.

■ Smoothest and brightest large-area fills.

■ Useful for printing paper copies of

overhead presentations.

High Resolution/Photo**

■ Highest-quality color prints.

■ Near-photographic detail.

■ 1200 x 600 dpi.

■ Requires DP or DX Feature Set.

Maximum speed*

14 ppm Paper

6.5 ppm Transparency

8 ppm Paper

3.5 ppm Transparency

4 ppm Paper

2 ppm Paper

*Approximate number of pages per minute; does not include image processing time. Based on prints with margins of .5 in. or greater. **Transparencies are printed in Standard mode.

Phaser 850 Color Printer

TekColor™ color corrections

Color corrections selectable from a printer driver or the front panel

Automatic

None

Vivid Color

sRGB Display

SWOP Press

Euroscale Press

Commercial Press

SNAP Press

DIC

Toyo

FujiProof

Black and White

Description

■ Automatically applies the best color correction

mode to each element on the page

■ No color correction made to colors

■ Used with the PANTONE

PANTONE

■ Produces the brightest possible colors and makes

Color matching

Color Chart for

blues appear less purple

■ Closely approximates the colors on a standard

display screen

■ Specification for Web Offset Publications. Used

to match U. S. press standards

■ Used to match equivalent Imation Matchprint

proofs

■ Used to match commercial Imation Matchprint

proofs

■ Specifications for Non-Heat Advertising Printing

■ Used to match standards for printing on uncoated

and newsprint papers

■ Used to match Dai Nippon printing inks on

coated paper

■ Used to match commercial Toyo printing inks on

coated paper

■ Used to match the Fuji Color Art System for

commercial North American proofs

■ Grayscale printing

■ Used to print page masters for photocopying in

black-and-white

User Guide 17

Paper tips

■ Print the Paper Tips Page from the printer’s front panel for a

detailed list of paper types and sizes.

■ When you select a tray by location (Upper, Middle, Lower) from a

printer driver, the printer feeds from that tray.

■ Always keep stored paper, transparencies, and labels, in sealed

packages to avoid the effects of moisture which can affect feed reliability.

■ Always use the manual-feed slot for heavy paper and envelopes.

■ Handle transparencies by the edges and with both hands to avoid

fingerprints and creases, which can result in poor print quality.

■ Do not use three-hole punched paper, perforated paper, or an

unsupported paper size.

18 Phaser 850 Color Printer

Supported page sizes and print area

The image area of a print is a bit smaller than the paper size. You may need to adjust the page margins in your application software to match the print area.

To print from a supported driver, select Print. Select Page Size. Choose one of the following sizes.

Paper* Page size Print area Top/

Bottom margins

1. Letter 8.5 x 11 in. 8.112 x 10.612 in. .2 in. .2 in.

2. Executive 7.25 x 10.5 in. 6.85 x 9.95 in. .275 in. .2 in.

3. A4 210 x 297 mm 200 x 287 mm 5 mm 5 mm

4. A5 148 x 210 mm 138 x 196 mm 7 mm 5 mm

Left/ Right margins

*Transparencies available in Letter- and A4-sizes only.

4321

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Paper Tips

User Guide 19

Caution

Never use envelopes with windows or metal clasps; they will damage the printer. Use only the recommended envelope sizes. Envelopes must always be placed with the flap face-up.

For better results, use light-weight, laser-quality envelopes.

Envelopes Page size Print area Top/

#10 (U. S.) 4.13 x 9.5 in. 3.73 x 8.95 in. .2 in. .275 in.

⁄4 (U. S.) 3.65 x 6.5 in. 3.25 x 5.95 in. .2 in. .275 in.

Monarch (U. S.)

C5 162 x 229 mm 152 x 197 mm 5 mm 7 mm

DL 110 x 220 mm 100 x 206 mm 5 mm 7 mm

Choukei 3 Gou 120 x 235 mm 110 x 221 mm 5 mm 7 mm

Choukei 4 Gou 90 x 205 mm 80 x 191 mm 5 mm 7 mm

3.875 x 7.5 in. 3.475 x 6.95 in. .2 in. .275 in.

Bottom margins (A/B)

Paper Tips

Left/ Right margins (C/D)

25 mm

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20 Phaser 850 Color Printer

Manual-feed printing

Supported media

See page 9 for supplies ordering information.

Paper

■ Sizes:

■ A/Letter

■ Executive

■ A4

■ A5

■ Bond or equivalent, 60 - 150 g/m

■ Heavy papers 150 - 216 g/m

216 g/m2 or 80-lb., and index stock 110-lb.; single-sided printing only

■ Coated or Glossy papers, single-sided printing only

■ Short-grained paper, at least 105 g/m

28 - 40 lb. bond

■ Tektronix Premium Cover, single-sided printing only

■ Tektronix High Resolution Photo, single-sided printing only

; 16 - 40 lb.

: for example, cover stock

and up to 150 g/m2;

Manual-Feed

Transparencies

■ Sizes: A/Letter and A4

■ Use only Phaser 850 printer transparencies

Labels

■ Sizes: A/Letter and A4

■ Use only Phaser 850 printer Color Printing Labels

User Guide 21

Envelopes

For better results, use light-weight, laser-quality envelopes.

■ #10 (U. S.)

■ #6 3/4 (U. S.)

■ Monarch (U. S.)

■ C5

Manual-Feed

■ DL

■ Choukei 3 Gou

■ Choukei 4 Gou

Using the manual-feed slot for single-sided printing

To use the manual-feed slot for single-sided printing, follow these steps. To use the manual-feed slot for two-sided printing, see Automatic two-sided printing on page 40.

Note

Refer to page 42 for instructions on loading letterhead for two-sided printing.

1. In a supported printer driver, select Manual Feed Paper or

Manual Feed Transparency.

■ Make sure that two-sided printing is turned off in the

printer driver.

2. To send the job to the printer, click Print.

22 Phaser 850 Color Printer

3. Open the manual-feed slot.

LETTE

4. Align the paper, transparency, or envelope, with the left side of

the slot. For either Letter- or A4-size, adjust the guides on the right side of the slot.

A 4

0643-160

5. When the front panel reads Waiting for Manual Feed, insert one

sheet or envelope until the printer pulls it in:

■ Top of the page enters first.

■ Side to be printed is face-down.

■ To avoid jams, make sure the sheet or envelope is properly

aligned as it enters the printer

■ Check the first print to make sure the image placement is

correct.

6. Wait for the front panel’s prompt before inserting

additional sheets.

0643-67

User Guide 23

Manual-feed speciality media overview

1. Letterhead or High-Resolution Photo

See Loading letterhead paper for two-sided printing on page 42 and Printing on High Resolution Photo Paper on page 37 for more information.

2. Transparencies

3. Labels

See Printing on labels on page 38 for more information.

123

1234

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24 Phaser 850 Color Printer

1. Envelopes

See Printing on envelopes on page 26 for more information.

2. Executive/A5 small papers

Caution

Never use envelopes with windows or metal clasps; they will damage the printer. Only use the recommended envelope sizes. Envelopes must always be placed with the flap

face-up.

0643-149

User Guide 25

Printing on envelopes

1. In your application, create a document matching the

measurements of the envelope (see page 19 for dimensions).

2. From your application, make these selections and send the job to

the printer:

■ Set the orientation to Landscape.

■ Select your envelope size.

■ Select Manual Feed Paper as the Paper Source.

■ If your application has a tool for creating envelopes, select

the feed method that matches the illustration in Step 4.

3. Wait for the front panel prompt before loading an envelope.

4. Insert one envelope into the manual-feed slot:

■ Short end enters first.

■ Side with the flap is face-up.

■ Flap is closed.

■ For side-flap envelopes: Flap end is on the left.

For end-flap envelopes: Flap end enters first.

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26 Phaser 850 Color Printer

Guidelines for envelope printing

■ Use the recommended envelope sizes (see page 19)

■ For better results, use light-weight, laser-quality envelopes.

■ No windows or metal clasps

■ No exposed gummed surfaces

■ Single-sided printing only

■ Keep unused envelopes in their original packaging to avoid dust

■ Many applications include a tool for creating an envelope. Refer

to your application’s documentation.

Printing envelopes from a Macintosh

To print envelopes from Microsoft WORD on a Macintosh, follow these steps:

1. From the Tools menu, select Envelopes and Labels.

2. In the Envelopes and Labels dialog box, click the Envelopes tab.

3. In the Envelopes tab, type in delivery and return addresses.

4. Click the Feed icon.

Envelopes

5. In the Printing Options tab, select all of the following:

■ Face Down

■ Clockwise Rotation

■ Use Envelope Feeder

■ Left envelope feed icon:

0643-148.ai

User Guide 27

6. Click the Envelope Options tab.

7. In the Envelope size drop-down list, select your envelope size.

8. Click OK.

9. In the Envelopes and Labels dialog box, click Print to open the

Page Setup dialog box.

10. In the Page Setup dialog box, select all of the following

Page Attributes:

■ Paper: select your envelope size.

■ Orientation: select Landscape.

11. From the drop-down list, select PostScript Options, and make the

following selections:

■ Flip Horizontal

■ Flip Vertical

12. Click OK; the Print dialog box opens.

13. In the Print dialog box, in General options, for Paper Source

select Manual Feed Paper.

14. Click Print.

Envelopes

15. The printer’s front panel prompts you to insert the envelope.

28 Phaser 850 Color Printer

From other Macintosh applications: If the envelope address prints upside-down, change the Page Setup settings in your printer driver before printing:

1. From the File menu, select Page Setup.

2. Select the following Page Attributes:

■ Paper: select your envelope size.

■ Orientation: select Landscape.

3. From the drop-down list, select PostScript Options, and make the

following selections:

■ Flip Horizontal

■ Flip Vertical

4. Click OK.

5. From the File menu, select Print.

6. For Paper Source, select Manual Feed Paper.

7. To print, click Print.

User Guide 29

Printing envelopes from Windows

To print envelopes from Microsoft WORD for Windows, follow these steps:

1. From the Tools menu, select Envelopes and Labels.

2. In the Envelopes and Labels dialog box, click the Envelopes tab.

3. In the Envelopes tab, type in delivery and return addresses.

4. Click the Feed icon.

5. In the Printing Options tab, select all of the following:

■ Face Down

■ Clockwise Rotation

■ For Feed From, select Manual Feed Paper.

■ Left envelope feed icon:

0643-148.ai

6. Click the Envelope Options tab.

7. In the Envelope size drop-down list, select your envelope size.

8. Click OK.

9. In the Envelopes and Labels dialog box, click Print.

10. The printer’s front panel prompts you to insert the envelope.

30 Phaser 850 Color Printer

Loading the Standard Paper/ Transparency Tray

Supported media

See page 9 for supplies ordering information.

Paper

■ 200-sheet capacity

■ Bond or equivalent, 60 - 150 g/m

■ Heavy papers 150 - 176 g/m

176 g/m2 or 65-lb.; single-sided printing only

■ Coated or glossy papers, single-sided printing only

■ Short-grained paper, 105 - 150 g/m

■ Tektronix Premium Cover, single-sided printing only

■ Tektronix High Resolution Photo, single-sided printing only

■ Set tray switch to Paper.

Transparencies

, 16 - 40 lb.

, 40 - 65-lb.; for example, cover stock

, 28 - 40 lb. bond

■ 50-sheet capacity

■ Use only Phaser 850 printer transparencies

■ Set tray switch to Transparency.

Labels

■ 50-sheet capacity

■ Use only Phaser 850 printer Color Printing Labels

■ Set tray switch to Paper.

User Guide 31

Trays

Loading the tray

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Paper

Transparency

234567

1. Use the tray’s maximum-capacity label to determine how much

paper or transparency to load.

2. Load paper with the side to be printed face-up.

■ For single-sided printing, load letterhead paper with the top

of the page at the front of the tray.

■ For two-sided printing on letterhead, refer to page 42.

3. Place the paper snugly against the inside left front wall of the tray.

4. Set the switch on the side of the tray for Paper or Transparency to

match the loaded media. If you are loading labels in the Paper/Transparency tray, set the tray switch to Paper.

5. Insert the tray into the printer.

Trays

32 Phaser 850 Color Printer

Loading the High-Capacity Paper Tray Assembly

Supported media

See page 9 for supplies ordering information.

Paper only

■ 500-sheet capacity

■ Bond or equivalent, 63 - 120 g/m

■ You can use up to two High-Capacity Paper Tray Assemblies with

your printer.

Loading the tray

1. Angle the paper stack to match the angle of the tray.

2. Use the tray’s maximum-capacity label to determine how much

paper to load.

3. Load paper with the side to be printed face-up.

■ For single-sided printing, load letterhead paper with the top

of the page at the front of the tray.

■ For two-sided printing on letterhead, refer to page 42.

4. Place the paper snugly against the inside left back wall of the tray.

, 17 - 32 lb.

User Guide 33

5. Insert the tray into the printer.

0389-19

34 Phaser 850 Color Printer

Loading the optional High-Capacity Transparency/Label Tray

Supported media

See page 9 for supplies ordering information.

Transparencies

■ 175-sheet capacity

■ Use only Phaser 850 printer transparencies

■ Set tray switch to Transparency.

Labels

■ 100-sheet capacity

■ Use only Phaser 850 printer Color Printing Labels

■ Set tray switch to Label.

User Guide 35

Loading the tray

1. Use the tray’s maximum-capacity label to determine how much

media to load.

2. Load media with the side to be printed face-up.

3. Place the media snugly against the inside left back wall of

the tray.

4. Set the switch on the side of the tray for Transparency or Label to

match the loaded media.

5. Insert the tray into the printer.

T r a

n s

p a r

e n

c y

a b

e l

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6. In the printer driver, make these selections:

■ Select the appropriate tray.

■ Turn off the two-sided printing option.

36 Phaser 850 Color Printer

Printing on High Resolution Photo Paper

The Tektronix High Resolution Photo Paper is printable on one side only, and has a Tektronix logo on the reverse.

See page 9 for supplies ordering information.

1. Insert the paper into the appropriate tray:

Standard Paper/Transparency tray: 50 sheets

■ Load paper face-up

■ Set tray switch to Paper.

Manual-feed slot: 1 sheet

■ Load paper face-down

2. In the printer driver, make these selections:

■ Select the appropriate tray.

■ Turn off the two-sided printing option.

■ Select High-Resolution Photo as the TekColor color

correction.

3. Send the job to the printer.

Photo Paper

User Guide 37

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Printing on labels

1. Insert the label sheets into the appropriate tray:

Standard Paper/Transparency tray: 50 sheets

■ Face-up

■ Set tray switch to Paper.

Labels

Letter-size

Transparency

Paper

High-Capacity Transparency/Label tray: 100 sheets

■ Face-up

■ Set tray switch to Label.

Letter-size

Transparency

Label

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0643-99.ai

Manual-feed slot: 1 sheet

■ Face-down

38 Phaser 850 Color Printer

2. If your application has a setting for labels, use it as a template.

Otherwise, for margin settings, refer to the instructions included with the labels.

3. In the printer driver, make these selections:

■ Select the appropriate tray.

■ Turn off the two-sided printing option.

4. Send the job to the printer.

See page 9 for supplies ordering information.

Guidelines for printing on labels

■ Use only Phaser 850 printer Color Printing Labels.

■ If any of the labels on a sheet are missing, do not use that sheet; it

may damage printer components.

Caution

Keep labels in a cool, dry place. Never store labels in a high-humidity environment. Labels stored under such conditions will jam in the printer. Store unused labels flat in their containers. Rotate stock frequently. Long periods of storage can cause the labels to curl and will jam the printer.

Labels

User Guide 39

Automatic two-sided printing

Automatically make two-sided prints using the paper trays or the manual-feed slot. In the Print dialog box, select the two-sided printing option and a binding preference (how the page turns).

To automatically make two-sided prints:

■ Do not place paper that was printed on one side back into the

printer to print on the second side. Pre-printed pages may stick together.

■ Make sure the Paper/Transparency switch on the tray is set

to Paper.

■ Use only Letter- or A4-size paper.

■ When the printer operates in automatic two-sided printing mode,

the paper partially exits before printing the second side. To avoid paper jams, do not touch the paper before it completely exits the printer.

Caution

2-sided Prints

Two-sided printing is supported only for Letter- and A4-size papers within the 16 - 32 lb. range. Make sure two-sided printing is off in the printer driver for all other paper types.

Macintosh Drivers

LaserWriter 8.6 ■ From the File menu, select Print.

■ From the pull-down menu, select Layout.

■ Select Print on Both Sides.

■ Select a binding preference.

LaserWriter 8.3.4

■ From the File menu, select Print.

■ Click the Options button.

■ Select 2-Sided Printing.

■ Select Short-Edge Binding or Long-Edge Binding.

40 Phaser 850 Color Printer

PC Drivers

Windows 95

Windows 98

Windows NT4

■ From the File menu, select Print.

■ Click Properties.

■ Click the Setup tab.

■ Select Print on 2 sides.

■ Check or uncheck Bind on top edge.

■ Start/Settings/Printers.

■ Right-mouse-button-click on your printer’s icon.

■ From the pop-up menu, select Document

Defaults.

■ Click the Advanced tab.

■ Under Paper/Output, select Print on Both Sides.

■ Select Long Side or Short Side.

Binding preference

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User Guide 41

Two-sided Prints

Loading letterhead paper for two-sided printing

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1234567

To load letterhead paper for two-sided printing, follow these additional steps.

Caution

Do not place paper that was printed on one side back into the printer to print on the second side. Pre-printed pages may stick together.

1. Load the paper in the paper tray or the manual-feed slot:

■ Paper tray

Letterhead side is face-down. Place the top of the page at the back of the tray.

1234

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■ Manual-feed slot

Letterhead side is face-up. Top of the page enters the printer last.

Two-sided Prints

42 Phaser 850 Color Printer

2. In your printer driver, in the Print dialog box, select the tray by

location:

■ Upper

■ Middle

■ Lower

■ Manual Feed Paper

Note

When the printer operates in automatic two-sided printing mode, the paper partially exits before printing the second side. To avoid paper jams, do not touch the paper before it completely exits the printer.

User Guide 43

Adding ink

Caution

Use only Phaser 850 printer ColorStix® ink; the use of other ink may affect print quality and reliability. Tektronix warranties and service contracts do not cover damage, malfunction or degradation of performance caused by the use of non-Tektronix supplies or consumables or the use of Tektronix supplies not specified for use with this printer.

See page 9 for supplies ordering information.

Ink tips:

■ Keep ink in its packaging until you are ready to use it.

■ To avoid ink jams, never insert broken ink sticks into the

ink-loading bins.

Loading ink:

To load ink any time the printer is Idle, or when the front panel displays Ink low or Ink out, follow this procedure.

1. Open the top cover. A color-coded label inside the top cover

corresponds to the color of each ink-loading bin.

2. Remove the ink stick from its packaging.

44 Phaser 850 Color Printer

3. Place the appropriate color ink stick into the ink-loading bin that

appears low. Do not force the ink sticks into the ink-loading bins.

Each ink stick is uniquely shaped to fit into the correct ink-loading bin. Insert the ink stick’s narrow end first.

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4. Close the top cover.

The front panel may read Processing until the printer is ready for printing.

Adding Ink

User Guide 45

Emptying the waste tray

When the front panel displays Empty Waste Tray, follow this procedure.

See page 9 for supplies ordering information.

Caution

Waste Tray

The printer’s interior may be hot. Do not reach into the printer while the maintenance drawer is removed.

1. Open the front cover.

2. Grasp the maintenance drawer, labeled as A, and pull it out of the

printer.

Note

The maintenance drawer may be locked while the ink cools after the front panel troubleshooting routine, Eliminate Light Stripes. Make sure all covers are closed. Wait 15 minutes before trying to remove the maintenance drawer. The maintenance drawer may also be locked during the warm up cycle whenever the printer is turned on.

46 Phaser 850 Color Printer

3. The waste tray may be hot; handle it carefully.

Lift the waste tray, labeled as B, from the maintenance drawer.

123

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4. Empty the waste tray by gently twisting the tray or tapping it on

the sides of a waste container. Ink is non-toxic and can be discarded as normal office waste.

5. Replace the waste tray in the maintenance drawer. Make sure the

waste tray is seated flat in the maintenance drawer.

6. Reinsert the maintenance drawer into the printer and close the

front cover.

456

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User Guide 47

Replacing the Maintenance Kit

The Maintenance Kit is a consumable that consists of the maintenance roller and counter. The kit is located in the Maintenance Drawer, labeled as A, behind the printer’s front cover.

Detailed, illustrated instructions are included with each new Maintenance Kit. See page 9 for supplies ordering information.

The front panel displays these messages:

Front panel message Action

Maintenance Kit is low Order a replacement maintenance

Replace Maintenance Kit Replace the Maintenance Kit to

Maintenance Kit Missing Reinstall the counter or

Preventative Maintenance: Replace Maintenance Kit

■ The Standard Maintenance Kit has a life of 10,000 prints or

2 years, whichever comes first.

kit; replace the Maintenance Kit soon.

continue printing.

Make sure the new counter is installed.

maintenance drawer.

Press the Help button on the front panel for details.

■ The Extended Maintenance Kit has a life of up to 45,000 prints

(depending on ink coverage) or 2 years, whichever comes first.

48 Phaser 850 Color Printer

Caution

The printer may be hot. Do not reach into the printer while the maintenance drawer is removed.

0643-125.ai

Maintenance Kit

User Guide 49

Removing paper jams

The front panel message indicates the jam location and information on how to clear the jam. Check the front panel for Troubleshooting Jams information.

To prevent jams, use only the recommended papers, transparencies, and labels (see page 18), and clean the printer’s rollers if visibly dirty. For complete cleaning instructions, refer to the printer’s CD-ROM or on the Tektronix web site.

Media Jam — Open Exit Cover to Clear

0643-71.ai

Jams

Solution 1

If the paper has partially exited the printer at the exit slot, follow these steps. Otherwise, refer to Solution 2 on page 51.

1. Open the exit cover.

2. Using both hands, remove the jammed paper.

3. Remove the entire sheet of paper; any pieces of paper left in the

printer may cause more jams.

50 Phaser 850 Color Printer

Solution 2

If paper gets caught under the Rapid Release Guide, follow these steps.

Caution

Handle the Rapid Release Guide carefully to avoid bending or damaging the clear plastic edge.

1. Open the exit cover.

2. Lift the blue paper guide.

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3. Lift up on the blue tabs and remove the Rapid Release Guide. Do

not use any sharp objects in this area of the printer.

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User Guide 51

Jams

4. Remove the jammed paper.

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5. Make sure the thin, white dust shield is lying on top of the metal

shaft. Then, reinstall the Rapid Release Guide, pressing down on the blue tabs to snap the guide into place.

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Jams

52 Phaser 850 Color Printer

Media Jam — Open front cover to clear

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1. Open the front cover.

2. Using both hands, remove the jammed paper.

3. If there is any resistance to removing the jammed paper, turn the

blue thumbwheel to help feed the paper.

4. Remove the entire sheet of paper; any pieces of paper left in the

printer may cause more jams.

User Guide 53

Media Jam — Retry manual feed

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1. Using both hands, remove the jammed paper, transparency, or

label sheet.

2. When prompted by the display message, reinsert the sheet using

both hands.

Make sure you insert the sheet properly, so it enters the printer straight and evenly. Be especially careful to properly line up envelopes and small-size papers.

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54 Phaser 850 Color Printer

Media Jam — Remove media (or upper) tray to clear

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1. Remove the paper tray (if your printer has more than one tray,

pull out the upper tray).

2. Using both hands, remove the jammed paper.

User Guide 55

Media Jam — Remove middle tray to clear

Media Jam — Remove lower tray to clear

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1. Remove the paper tray named in the front panel display.

2. Using both hands, carefully remove the jammed paper.

56 Phaser 850 Color Printer

Troubleshooting print quality

6 7 8 9 1011 1213

6 7 8 10111213

Light stripes or missing colors

Clean the printhead with the printer’s front panel troubleshooting routine.

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1. On the front panel, scroll to Menu. Press Select.

2. Scroll to Troubleshooting; press Select.

3. Scroll to Print Diagnostic Test Page; press Select. These

illustrations show a correct Test Page and an example of a Test Page with a missing color bar.

A. Correct test page B. Missing color bar

Print Quality

1 2 3 4 6 7 8 91011 12131415 16171819 20212223 242526 27282930 31323334 35363738 39404142 43444546 47484950 51525354 55565758 59606162 63646566 67686970717273747576777879808182838485868788

123456 7 8 91011 12131415 16171819 20212223 242526 27282930 31323334 35363738 39404142 43444546 47484950 51525354 55565758 59606162 63646566 67686970 717273747576777879808182838485868788

1 2 3 4 6 7 8 91011 12131415 16171819 20212223 242526 27282930 31323334 35363738 39404142 43444546 47484950 51525354 55565758 59606162 63646566 67686970717273747576777879808182838485868788

123456 7 8 91011 12131415 16171819 20212223 242526 27282930 31323334 35363738 39404142 43444546 47484950 51525354 55565758 59606162 63646566 67686970 717273747576777879808182838485868788

1234567 8 1011121314151617181920212223242526272829303132333435363738394041424344454647484950515253545556575859606162636465666768697071727374 75767778 79808182 83848586 8788

123456 7 8 91011 12131415 16171819 20212223 242526 27282930 31323334 35363738 39404142 43444546 47484950 51525354 55565758 59606162 63646566 67686970 717273747576777879808182838485868788

User Guide 57

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4. If the test print looks like example B in the illustration, go on to

Step 5.

5. Scroll to Eliminate Light Stripes; press Select.

6. Check the test print that prints automatically, to confirm that the

problem is corrected.

7. Repeat Step 5 as necessary. If light stripes persist after three

Print Quality

consecutive clean cycles, turn off the printer for 4 hours to allow the ink to cool and solidify. Then turn on the printer and repeat the clean cycles, if necessary.

For more details, refer to the troubleshooting information on the printer’s CD-ROM or on the Tektronix web site.

58 Phaser 850 Color Printer

Oil or ink smears

Oil (drum fluid) on a print or ink smears on the front, back or edges of a page.

0643-59.ai

Clean the printer’s internal paper path using the front panel troubleshooting routine.

1. Load the upper tray with sheets of clean, high-grade paper,

preferably 120 g/m2; 32-lb. This cleaning routine uses several sheets of paper.

2. On the front panel, scroll to Menu. Press Select.

3. Scroll to Troubleshooting; press Select.

4. Scroll to Remove Ink Smears; press Select.

5. If the problem persists, additional cleaning may be necessary. For

complete cleaning instructions, refer to the printer’s CD-ROM or on the Tektronix web site.

User Guide 59

Ink streaks

Ink streaks or marks on the top edge, front or back of a page.

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Clean the printer’s paper-exit path:

■ To clean the exit rollers, use a pre-soaked alcohol cloth.

■ To turn the rollers, use the blue thumbwheel.

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60 Phaser 850 Color Printer

Clean the Rapid Release Guide:

1. Follow the steps in Solution 2 on page 51 to remove the Rapid

Release Guide.

2. Gently wipe the clear plastic Rapid Release Guide with a

pre-soaked alcohol cloth.

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3. Reinstall the Rapid Release Guide, pressing down on the blue tabs

to snap the guide into place.

User Guide 61

Ink smears

Ink smears on the bottom edge of a page.

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Clean the paper-feed rollers.

1. From the front panel, run the Remove Ink Smears routine; see

page 59 for instructions.

2. If smears remain, open the front cover and remove the

maintenance drawer.

3. To clean rollers in rows 1, 2, and 3, use a pre-soaked alcohol

cloth.

4. To turn the rollers in rows 1 and 3, use the blue thumbwheel.

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5. Clean any ink from the polished metal guide located between

rollers 1 and 2, using a presoaked alcohol wipe.

62 Phaser 850 Color Printer

Moving the printer

All moves

Follow these guidelines when moving the printer within the office and preparing it for shipment:

1. The printer must be cool before moving it; otherwise, ink spills

may damage the printer. Use this method:

a. Close all of the printer’s covers and doors.

b. Turn off the printer. Before the front panel goes blank (you

have only 4 seconds), select Shut Down For Moving Printer.

c. The printer takes about 15 minutes to cool; during that time,

the front panel reports its progress. When the cool-down is complete, the front panel goes blank. It is now safe to move the printer.

2. Removing the upper paper tray provides a place for your hands

when lifting the printer.

3. Always move the printer separately from its High-Capacity Paper

Tray Assembly.

Moving

36 kg

79 lb.

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User Guide 63

Preparing the printer for shipment

Caution

Parts of the printer may be hot; to avoid personal injury, allow the printer to cool and use caution when handling it.

■ Always repack the printer properly to ensure its safe shipment;

refer to the instructions on the printer’s CD-ROM or on the Tektronix web site.

■ Always remove the maintenance drawer (A) before shipment to

avoid damage to the printer. Place the drawer in a plastic bag for storage. Never ship the printer with the maintenance drawer installed.

Moving

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64 Phaser 850 Color Printer

Getting help

The printer's auto-running CD-ROM guides you to the various resources available for installing and learning more about your Tektronix color printer. Use the CD-ROM to install your printer driver software, view and print user documentation, and watch "how to" videos. Live Internet links on the CD-ROM let you access the Tektronix Color Connection web site, your single source for color education, interactive tutorials, free templates and support information.

Printer CD-ROM

■ Advanced Features and Troubleshooting Manual

■ Consumables instructions

■ Setup Guide poster

■ Video help

■ Networking manuals

■ Cleaning instructions

■ Repacking instructions

■ Printer drivers

■ Material Safety Data Sheets (MSDS)

Windows driver help system

Install the driver from the printer’s CD-ROM and use the embedded help system.

■ Troubleshooting information

■ Access to installed manuals and videos

■ Live links to the Tektronix web site

User Guide 65

Getting Help

Color Connection

colorconnection.tektronix.com

Color resource for tools and information to help you get the most out of your color printer:

■ Customized support and automatic driver update notification.

■ Color education with interactive tutorials and helpful hints.

■ Free templates and promotions.

■ Online supplies ordering

■ Online documentation.

Printer’s front panel

■ Help menu: Accesses information and tools for solving printer

problems.

■ Help button: Press at any time for additional information on

displayed menu options or status messages.

■ Troubleshoot Jams menu: Appears when paper jams, provides

additional information.

Internal printer pages

The printer has several help pages available; refer to the Menu Map for their locations.

■ Connection Setup: connecting to a computer or network

■ Diagnostic Test Page: how to solve print problems, such as

smudges or light stripes

■ Help Guide: Provides specific help resources.

Getting Help

■ Paper Tips Page: what papers, transparencies, or labels to use

■ Supplies Page: part numbers and descriptions

66 Phaser 850 Color Printer

PhaserLink™ Software

www.tek.com/Color_Printers/products/ phaserlink.html

■ View printer status using any web browser

■ Control printer settings

■ Link to online documentation via the World Wide Web

■ Requires network connection via TCP/IP

Tektronix web site

www.tek.com/Color_Printers/

■ Product and supplies information

■ Finding your local reseller

TekSMART™ Knowledge Base

www2.tek.com/TekSMART/

■ Application issues

■ Networking issues

■ Printer errors

■ Print quality issues

■ Troubleshooting

■ Latest tips from technical support

User Guide 67

Other online services

Anonymous ftp server ftp.tek.com/Color_Printers/

Subscribe to email update notices

www.tektronix.com/Color_Printers/support/ subscribe.html

Customer Support Centers

Australia

1-800-811-177

Austria

0660 5804

Belgium

02 720 9602

Brazil

0800 16 0220

Canada

1-800-835-6100

China

10-6235-1230

Denmark

(44) 533 444

Eastern Europe and the Middle East

+44 1908 68187

Finland

0203 206 30

France

01 69 86 8137

Germany

0180 525 3535

Hong Kong

2585-6655

India (South Asia)

(91) 80-227-5577

Italy

02 45 287 000

Japan

81 3 3448 4872

Korea

2-528-4661

Luxembourg

400 847

Netherlands

(040) 267 0440

New Zealand

+61 2 9888 0100

Norway

22 723 801

Singapore (ASEAN)

1-800-356-5565

Spain

902 239 272

Sweden

(08) 299 071

Switzerland

01 212 2212

Taiwan

(02) 2757-1571

Thailand

2-645-4407

U. K.

(01) 908 681 707

U. S.

1-800-835-6100

68 Phaser 850 Color Printer

Printer Management

PhaserLink Printer Management software

PhaserLink Printer Management software is a printer management tool that uses World Wide Web technology to provide printer information and functionality:

■ Job status

■ Job accounting

■ Printer usage

■ Routine troubleshooting

■ Configuration of printer settings

PhaserLink requires a TCP/IP connection. To access PhaserLink information, enter your printer’s IP address in a web browser. The PhaserLink interface appears on your computer’s screen.

For detailed information on PhaserLink Printer Management software, refer to “PhaserLink Printer Management software: The Printer’s Information Link” on the printer’s CD-ROM or web site. Or enter this address in your web browser:

www.tektronix.com/Color_Printers/products/phaserlink.html

Job Accounting

The printer stores a log file containing information about jobs printed. The file is a list of job accounting records. Each record contains fields such as user name, job name, pages printed, job times, and ink used. Job accounting is available through the PhaserShare Administrator and PhaserLink Printer Management software.

For more information on Job Accounting, see the PhaserShare Networking Manual on the printer’s CD-ROM or web site.

TekSMART™ Knowledge Base

www2.tek.com/TekSMART/

■ Application issues

■ Networking issues

■ Printer errors

■ Print quality issues

■ Troubleshooting

■ Latest tips from technical support

Advanced Features and Troubleshooting Manual 69

Printer Management

Usage Profile

Usage Profile provides a proactive strategy for service, maintenance, and administration of your printer. With Usage Profile, you can keep track of most printer parameters in detail.

Information in the Usage Profile Report includes:

■ Remaining life of consumables

■ Paper versus transparency usage

■ Number and location of media jams

■ Media tray usage

■ Number of pages printed

Print the Usage Profile report from your printer’s front panel. Refer to the Menu Map for location and instructions.

In addition, you can easily arrange electronic mail notification so that your system administrator or supplies-ordering agent receives timely information on error conditions or supplies status. This feature allows you to predict the ordering needs of customerreplaceable consumables for remote locations. These types of error conditions are reported:

■ For the designated operator, system administrator or service provider

■ Supplies (customer-replaceable consumables) low or out

■ Empty media tray

■ For the system administrator

■ Printer configuration

■ For the service provider

■ Error conditions requiring hardware service repair

For detailed information about the Usage Profile report, refer to the Tektronix web site.

70 Phaser 850 Color Printer

Fonts

Resident typefaces (PostScript)

The printer accepts Adobe Type 1 and Type 3 downloadable fonts, TrueType fonts, PCL5, and a variety of user-defined fonts.

To extend font capability, the printer supports an optional internal IDE hard drive for storage of additional fonts. Refer to the printer’s user guide, or the Tektronix web site, for ordering information.

ATM (Adobe Type Manager) software (provided on the printer’s CD-ROM) helps your computer to display these fonts on screen as they will appear in your prints.

All printer configurations are shipped with 136 resident fonts. To print a sample of the printer’s fonts, see page 74.

Resident typefaces (PCL5C)

For PCL5C (Printer Command Language) printing, the printer supports Courier, Times, and Universe typefaces in medium, bold, italic medium, and italic bold. In addition, there are 46 PCL fonts. The printer port must be set to AutoSelect (which is the default) for the printer to accept PCL data.

Advanced Features and Troubleshooting Manual 71

Fonts

Downloading fonts

Printer-resident fonts are always available for printing. Additional downloadable fonts can be sent from your computer and stored in the printer’s memory or on a hard disk. Adding more printer memory expands the number of fonts that can be stored on your printer.

Downloading fonts saves print time when printing large, or several documents, that use those fonts.

The printer accepts these (and other) downloadable fonts:

■ Type 1

■ Type 3

■ Adobe

■ Agfa

■ Bitstream

■ Microsoft

■ Apple

■ TrueType (scalable to any point size; look the same on-screen and printed).

Before printing, make sure that the fonts specified in your document are installed in the printer or are set up correctly. If you request a font in an application that is not resident in the printer, or is not correctly installed, the text is printed in Courier typeface.

Refer to the printer’s user guide, or the Tektronix web site, for information on ordering a hard drive for font storage.

72 Phaser 850 Color Printer

Fonts

Downloading fonts from a Macintosh

1. Refer to Downloading files to the printer from a Macintosh on page 95 to locate the

Apple Printer Utility on the printer’s CD-ROM.

2. Within the Apple Printer Utility, click Open Printer; a dialog box appears.

3. Click the arrow next to Printer Preferences.

4. For a list of installed fonts and locations, click the arrow next to Fonts.

5. Click Add.

6. Select your font folder, then select the font you want to download.

7. Under Destination, select the download location: either the printer’s memory or an

internal hard disk.

8. Click Add for one font or click Add All for all fonts in the folder.

9. Click Send; the font(s) appear in the list.

Note

To remove downloaded fonts, click Remove.

Advanced Features and Troubleshooting Manual 73

Fonts

Printing a list of resident fonts

From a Macintosh

1. Refer to Downloading files to the printer from a Macintosh on page 95 to install and

use the Apple Printer Utility.

2. Within the Apple Printer Utility, from the File menu, select Print Font Samples.

From a PC or workstation

1. Insert the printer’s CD-ROM into the CD-ROM drive.

■ If the Windows autorun feature is enabled, the CD-ROM launches automatically.

■ If the Windows autorun feature is disabled, double-click My Computer, then

double-click the CD icon to launch the CD-ROM.

2. For Setup Type, select Custom.

3. Click Next until the Choose Components and Sub-components dialog box appears.

Make the following selections:

■ Components: Graphics Arts Files

■ Sub-components: Samplers

4. Follow the on-screen instructions to complete the installation.

5. Locate the files in the folder you selected during the installation; the default is:

C:Program Files\Tektronix\Phaser xxx, where xxx is your printer’s name.

6. Refer to Downloading files to the printer from a PC on page 97 for file downloading

instructions.

74 Phaser 850 Color Printer

Image Smoothing

Image Smoothing blends adjacent colors in low-resolution images for smoother color transitions. For example, use Image Smoothing to improve the appearance of a 72-dpi image downloaded from the World Wide Web. Image Smoothing is not recommended for 300-dpi or higher images.

There are four ways of selecting Image Smoothing (driver selections override all other settings):

1. In a supported driver, locate the Image Smoothing option:

■ LaserWriter 8.3.4 driver:

In the Print dialog box, click Options.

■ LaserWriter 8.5.1 driver:

In the Print dialog box, from the pull-down menu (General) select Printer Specific Options.

■ Windows 95 / Windows 98 PostScript driver:

Start/Settings/Printers, then select Properties for your printer. In the Setup tab, select Expert Options.

■ Windows 2000 driver:

From the Layout tab or Paper/Quality tab, click Advanced.

■ Windows NT driver:

From the Properties tab, select the Advanced tab. From the Document Options tab, select Printer Features.

■ Adobe PS3 driver for Windows 3.1:

Select the Features tab options.

2. Through the printer’s front panel; see the Menu Map for location.

3. Through PhaserLink Printer Management software.

4. Through one of the following PostScript utility files (see Printer Utilities on page 91

for instructions):

Macintosh

■ Image Smoothing On

■ Image Smoothing Off

■ SMOOTHON.PS

■ SMOOTHOFF.PS

Advanced Features and Troubleshooting Manual 75

Quick Collate

Requirements

■ DP or DX Feature Set

■ Hard drive (internal)

Quick Collate speeds the collation and printing of large print jobs and multiple sets of documents. The collate function in some software applications repeatedly sends each page in sequence to the printer until the requested number of copies is printed. With the Quick Collate option, the job is sent only once and then multiple collated sets are produced by the printer, allowing much faster processing time.

The number of pages that can be collated at one time depends on the size of the hard disk installed in the printer.

Note

Make sure that you turn off the collate function in your application, because the printer’s Quick Collate option is faster than the collate function in software applications.

In a supported driver, locate the Quick Collate option:

■ LaserWriter 8.3.4 driver:

In the Print dialog box, click Options.

■ LaserWriter 8.5.1 driver:

In the Print dialog box, from the pull-down menu (General) select Printer Specific Options.

■ Windows 95 / Windows 98 PostScript driver:

Start/Settings/Printers, then select Properties for your printer. In the Setup tab, select Advanced Paper Options.

■ Windows 2000 driver:

From the Layout tab or Paper/Quality tab, click Advanced.

■ Windows NT driver:

From the Properties tab, select the Advanced tab. From the Document Options tab, select Printer Features.

■ Adobe PS3 driver for Windows 3.1:

Select the Features tab options.

Quick Collate and 1st Page Preview

When you use the printer’s Quick Collate option with 1st Page Preview, only the first page of the first set is printed before pausing for your review.

76 Phaser 850 Color Printer

Separation Pages

You can have the printer insert a separation page, or divider page, to separate print jobs, multiple copies of a single print job, or individual pages of a print job.

There are two selections to make in your printer driver.

1. In a supported driver, locate the Separation Page options:

■ LaserWriter 8.3.4 driver:

In the Print dialog box, click Options.

■ LaserWriter 8.5.1 driver:

In the Print dialog box, from the pull-down menu (General) select Printer Specific Options.

■ Windows 95 / Windows 98 PostScript driver:

Start/Settings/Printers, then select Properties for your printer. In the Setup tab, select Advanced Paper Options.

■ Windows 2000 driver:

From the Layout tab or Paper/Quality tab, click Advanced.

■ Windows NT driver:

From the Properties tab, select the Advanced tab. From the Document Options tab, select Printer Features.

■ Adobe PS3 driver for Windows 3.1:

Select the Features tab options.

2. Select one of the following for Separation Page:

■ Off: Turns off the Separation Page feature.

■ End of Job: Inserts a separation page between individual print jobs.

■ End of Set: Inserts a separation page between copies, or sets, of a multi-copy

print job.

■ End of Page: Inserts a separation page between every page of a print job.

3. Select one of the following for Separation Page Source:

■ Upper Tray: Takes paper for the separation page from the upper media tray.

■ Middle Tray: Takes paper for the separation page from the middle media tray, if

you have optional paper trays installed.

■ Lower Tray: Takes paper for the separation page from the lower media tray, if

you have optional paper trays installed.

Advanced Features and Troubleshooting Manual 77

PANTONE Colors

For the latest information on color libraries, visit the Tektronix web site at:

www.tektronix.com/Color_Printers/

or contact your local Tektronix reseller.

PANTONE Color files for your printer include printer-specific color library files for some specific applications and a file to print the PANTONE Color sampler chart.

Methods of printing PANTONE Colors

PANTONE Colors from color selection books

In some applications, you can select colors from PANTONE Color selection books. These colors can be proofed on your Phaser printer before final output on a printing press. For this method, the printer-specific PANTONE Color files are not required.

1. From an application, select and apply PANTONE Colors; use individual color values

from a PANTONE Colors selection book.

2. Print your document; from a supported driver, select the Commercial Press color

correction. (Proof colors may not be completely accurate, but PANTONE Colors will be printed correctly on a printing press.)

3. When you are satisfied with the proof, the file can be separated for printing press

plates without adjustment to the file.

Printer-specific PANTONE Colors

Your printer can produce process color simulations of PANTONE Spot Colors.

1. Print a copy of the PANTONE Color chart. Refer to Printing the PANTONE Color

Chart on page 80.

2. Within an application, define the desired color in your document by using the

individual CMYK values which appear on the sampler chart.

3. Print your document. For best results, use the same printer settings for color

correction and print quality, and the same type of paper that you used to print the PANTONE Color chart.

For final output on a color printing press

For colors to be printed as a process color (no spot colors), follow these steps:

1. Open the application.

2. Before separating the file for printing press plates, replace the printer’s PANTONE

process Colors with standard PANTONE Colors.

78 Phaser 850 Color Printer

PANTONE Colors

Installing the PANTONE Color files

From the Web

1. Download the appropriate PANTONE Color file for your printer from the Tektronix

web site:

www.tektronix.com/Color_Printers/

2. Choose a directory location, and extract the file.

Advanced Features and Troubleshooting Manual 79

PANTONE Colors

Printing the PANTONE Color Chart

Macintosh

Printing individual pages from Acrobat Reader

1. You will need to install Acrobat Reader if you want to print individual pages from the

PANTONE Color chart. Insert the printer’s CD-ROM in your computer’s drive, go to the Utilities folder, and install Acrobat Reader onto your computer’s hard disk; follow on-screen instructions.

2. After Acrobat Reader is installed, locate the Pantone files you downloaded from the

web site. Double-click the desired PDF file.

3. View and print pages from the PDF file. For best results, print on paper.

Note

Print only with the None Color Correction setting; other settings cause PANTONE Colors to print differently than expected.

Printing the entire chart

■ Use the Apple Printer Utility to download to the printer the desired PANTONE Color

PostScript file, refer to page 91 for instructions. This PostScript file contains necessary color correction and print quality settings.

■ For best results and truest color:

■ Print the chart on paper that is similar to the paper that will be used on the

printing press.

■ Turn off two-sided printing when printing the color chart in order to reduce the

effects of color show-through.

80 Phaser 850 Color Printer

PANTONE Colors

Printing individual pages from Acrobat Reader

1. You will need to install Acrobat Reader if you want to print individual pages from the

PANTONE Color chart. Insert the printer’s CD-ROM in your computer’s drive, go to the Utility directory, and install Acrobat Reader onto your computer’s hard disk; follow on-screen instructions.

2. Click Start, then Programs, then the program folder you selected; the default is the

printer’s name.

3. Select the PDF file.

4. View and print pages from the PDF file. For best results, print on paper.

Note

Print only with the None Color Correction setting; other settings cause PANTONE Colors to print differently than expected.

Printing the entire chart

Print the PANTONE Color chart by sending the PANTONE PostScript file to the printer. Refer to page 91 for downloading instructions.

■ For best results and truest color:

■ Print the chart on paper that is similar to the paper that will be used on the

printing press.

■ Turn off two-sided printing when printing the color chart in order to reduce the

effects of color show-through.

Advanced Features and Troubleshooting Manual 81

PhaserPrint Plug-in for Photoshop

The PhaserPrint™ plug-in, included on the printer’s CD-ROM, operates within the Photoshop application. With PhaserPrint, you can improve image transfer time and gain easy access to Tektronix printer features and other media features.

PhaserPrint software produces correct output only on supported Tektronix printers.

Note

If you use this plug-in with a printer not listed in the PhaserPrint dialog box, the image may be placed incorrectly on the page, or colors may look incorrect, or your file may not print.

Installing the plug-in: Macintosh

Note

The PhaserPrint Plug-in is automatically installed with the software installation option Easy Install.

Compatibility requirements

■ Photoshop 2.5.1 and higher

■ System 7.0 and higher

Installing the plug-in

1. From the printer’s CD-ROM, run the Installer application. Select Custom Install.

2. Select PhaserPrint plug-in for Photoshop. Click Install; the file is installed in the

Photoshop application’s Plug-ins folder on your computer’s hard disk.

82 Phaser 850 Color Printer

PhaserPrint Plug-in for Photoshop

Installing the plug-in: Windows

Compatibility requirements

■ Photoshop 4.0 and higher

■ Windows 95/Windows 98 or Windows NT

■ (optional) TCP/IP support requires proper installation of IP networking software and

cards

Installing the plug-in

1. Insert the printer’s CD-ROM into the CD-ROM drive.

■ If the Windows autorun feature is enabled, the CD-ROM launches automatically.

■ If the Windows autorun feature is disabled, double-click My Computer, then

double-click the CD icon to launch the CD-ROM.

2. For Setup Type, select Custom.

3. Click Next until the Chose Components and Sub-components dialog box appears.

Make the following selections:

■ Components: Printer Driver

■ Sub-components: Photoshop plug-in

4. Follow the on-screen instructions to complete the installation.

Advanced Features and Troubleshooting Manual 83

PhaserPrint Plug-in for Photoshop

Using the plug-in

1. If you don’t already have a default printer selected, do the following:

■ Macintosh:

a. Open the Chooser.

b. Select a PostScript driver (such as the Apple LaserWriter 8); select your printer.

PhaserPrint software works like a printer driver, and prints to the printer you selected in the Chooser.

■ Windows:

a. Click Start, then Settings, then Printers.

b. Right-mouse-button-click on your printer’s icon.

c. In the pop-up menu, select Set as Default.

d. Within the PhaserPrint software, select your printer and port, as described in

Print using (Windows) on page 86.

2. Open Photoshop. Open an image file.

3. From the File menu, select Export. Select PhaserPrint; the PhaserPrint dialog box

appears.

4. In the Printer Model field, select your printer.

5. PhaserPrint software supports the following image modes selected from Photoshop’s

Mode menu. If you select a mode not listed here, an error message appears and your image is not printed.

■ Bitmap

■ Grayscale

■ Indexed Color

■ RGB Color

■ CMYK Color

■ Lab Color

84 Phaser 850 Color Printer

PhaserPrint Plug-in for Photoshop

Selecting options in the PhaserPrint dialog box

Settings you make in the PhaserPrint plug-in remain in effect until you change them. The exception is Number of Copies, which defaults to 1 each time you start the plug-in.

Note

You can get information on any of the plug-in’s features or printer-specific options with the online Help function.

Number of copies

Enter the number of copies to print, from 1 to 1000.

Print using (Macintosh)

The Print using pop-up menu lets you choose between printing an image or saving the image to disk.

■ AppleTalk: Prints the image to the printer currently selected in the Chooser; the

currently selected printer name is displayed in the Printer model field. If the selected printer is not a PostScript printer, this option is unavailable (grayed-out).

■ PostScript ﬁle: Saves an image to disk as a PostScript file. Click Save; a dialog box

lets you choose a new or existing file for saving the PostScript code.

When selected, the File format pop-up menu becomes available. This pop-up menu has two options: ASCII base-85 and Binary.

■ ASCII base-85: Image data is encoded using an ASCII base-85 filter during file

output, making the resulting PostScript file portable, and downloadable through interface ports that don’t support binary data. Note that the file may be up to 25% larger.

■ Binary: Image data is output in binary format.

Advanced Features and Troubleshooting Manual 85

PhaserPrint Plug-in for Photoshop

Print using (Windows)

The Print using pop-up menu lets you choose between printing an image or saving the image to disk. It has two to four options, depending on your system configuration:

■ TCP/IP: Available if a TCP/IP stack is installed and running. From Printer model,

choose a printer. Add and delete printers in the list, and edit the printer configurations. TCP/IP is the fastest printing method; it prints jobs in much less time than the Local Port or Printer Driver methods, and is the recommended method if it is available for the printer you are using.

■ Local Port: Available if you have local ports installed in your PC. From the Port

Name, choose the desired printer port.

■ Printer Driver: Prints the image through the selected printer driver. From Driver

Name, choose a printer.

■ PostScript ﬁle: Saves an image to disk as a PostScript file. Click Save; a dialog box

lets you choose a new or existing file for saving the PostScript code.

When selected, the File format pop-up menu becomes available. This pop-up menu has two options: ASCII base-85 and Binary.

■ ASCII base-85: Image data is encoded using an ASCII base-85 filter during file

output, making the resulting PostScript file portable so that it can be downloaded through interface ports that don’t support binary data. Note that the file may be up to 25% larger.

■ Binary: Image data is output in binary format. Recommended for network

printing only (not for the parallel port).

Printer model

■ Displays the currently selected printer.

■ Lists all printers supported by PhaserPrint software.

■ When you select your printer model, PhaserPrint displays the correct options for your

printer.

Media size (selection)

■ Paper sizes are printer-specific; refer to the online Help for your printer’s options.

Before selecting a paper size, select your printer in the Printer model field.

Color Correction

■ Color Corrections are not available if Lab is the selected Mode in Photoshop.

■ If RGB is the selected Mode in Photoshop, the Calibrated RGB option is also

available.

86 Phaser 850 Color Printer

PhaserPrint Plug-in for Photoshop

Media

■ The setting remains in effect until you change it.

Quality

■ The setting remains in effect until you change it.

Rendering Intent

■ Available in the following cases:

■ If the Mode in Photoshop is RGB, and you select Calibrated RGB as the Color

Correction in PhaserPrint.

■ If the Mode in Photoshop is Lab.

■ Calibrated RGB and Lab modes take longer to print than other modes because the

printer must convert CIE colors to RGB or CMYK colors before printing.

Compress Image Data

■ Compresses image data so that less data is sent to the printer or stored in a file.

■ Useful if your network connection is slow, for example, if you are connected to a busy

network or if you are using a parallel port. For fast networks, printing may be faster without using this option.

■ The setting remains in effect until you change it.

■ Default is On.

Fast preview

■ Quick print of your image with slightly reduced image quality.

■ Reflects the printer color correction you selected.

■ For the fastest printing, use the None color correction option.

■ Default is Off.

Advanced Features and Troubleshooting Manual 87

PhaserPrint Plug-in for Photoshop

1st Page Preview

■ Available only with the printer’s DP or P, and DX Feature Set options.

■ When sending a multiple-copy print job to the printer through the driver, you can

select 1st Page Preview to preview the first page of the job, and determine if the job is printing as expected before proceeding with the remainder of the job. This option is especially useful when printing many copies.

a. Click the 1st Page Preview check box.

b. Check your first print. At the 1st Page Preview message on the printer’s front

panel, select one of the following:

■ Reprint: Reprints the first page, the printer pauses again for the duration of the

selected timeout, or until you press one of the buttons.

■ Cancel: Cancels the print job.

■ Continue: Continues printing the entire job.

■ At the printer’s front panel, set the 1st Page Preview timeout.

■ Default is Off.

Image Smoothing

■ Blends adjacent colors so that color transitions are less noticeable.

■ Use this option when the image being printed was scanned at a lower resolution than

the printer’s output resolution. For example, printing an image scanned at 72 dpi using the printer’s Standard print quality mode.

■ Images printed using Image Smoothing appear with less sharp detail but with

smoother color transitions.

■ Default is Off.

Stylized representation of the page

■ The lower left area of the dialog box displays a stylized representation of the page as it

would look when printed using the current selections in the Scale, Scale to ﬁt, Printer model, Media size (selection), Landscape orientation, Replicate images, Center images, and Image separation options. When you change any of these

selections, the representation of the page is redrawn to reflect the new selection.

■ If Show color preview of image is On, an approximate color image is displayed.

88 Phaser 850 Color Printer

PhaserPrint Plug-in for Photoshop

Scaling an image

■ Scale to fit

■ Scales an image to the largest size that fits the image area of the currently

selected page size or orientation.

■ Automatically updates the Scale field value.

■ Scale

■ Type the percentage the image should be scaled, from 10 percent to

2000 percent.

■ Use with the Replicate images option to produce multiple copies of an image on

a single page.

■ Alert message: Image clipping will occur.

This message appears in the PhaserPrint dialog box whenever a scaled image will not fit within the image area of the currently selected page size or orientation option.

Landscape orientation

■ Prints the image horizontally (landscape) on the page. Leave this box unchecked to

print the image vertically (portrait) on the page.

■ Refer to the Stylized representation of the page, in the lower left corner of the dialog

box, to see how your selection will look when printed.

Center images

■ Centers the image in the page’s image area.

■ If this box is not checked, the lower left corner of the image is aligned with the lower

left corner of the printable area of the page.

■ If the Center images box is checked and the Replicate images box is checked, the set

of replicated images are centered in the image area of the page.

Replicate images

■ Fills the page’s image area with as many copies of the image as will fit.

■ The size of each replicated image is determined by the setting in the Scale text box.

■ If the size of each replicated image (shown as black rectangles in the stylized

representation of the page) is too small to display, the total image area of the printed page is shown as a single gray rectangle.

Image size

■ Reflects the dimensions, in inches or millimeters, of the image.

■ If the value in the Scale box is out-of-range, the image dimensions are displayed with

question marks.

Advanced Features and Troubleshooting Manual 89

PhaserPrint Plug-in for Photoshop

Image separation

■ Only available if the Replicate images box is checked.

■ Type an amount, in inches or millimeters (depending on your measurement

standard), to specify the amount of separation between each replicated image.

■ A larger amount reduces the number of images that can be printed at one time.

■ Minimum allowed separation value is 0.

■ Maximum separation value is 100 mm (4 inches).

■ Default separation value is 3.175 mm (0.125/one-eighth inch).

■ Valid characters for this field are 0 to 9 and a period (or decimal point).

■ As you type a value, the stylized representation of the page, and Number of

images and Image layout values are dynamically updated. If the value entered in the Image separation field is out-of-range, the values in these other fields are replaced by question marks, and no images are shown in the stylized representation of the page. If the value is out-of-range, and you click Print or Save, the following alert is displayed:

The value for Image separation is out of range. It will be replaced with the closest allowed value.

Number of images

■ Displays the number of scaled images that will fit in the image area of the currently

selected Media size (selection) and Landscape orientation options.

■ Number of images reflects the current Image separation value.

■ If the Replicate images box is not checked, this number is set to 1.

■ If either Scale or Image separation values are out-of-range, a question mark is

displayed.

Image layout

■ Shows how the scaled images will fit horizontally and vertically in the image area of

the currently selected Media and Landscape orientation options.

■ Image layout reflects the current Image separation value.

■ If the Replicate images box is not checked, this number is set

to 1 x 1.

■ If either Scale or Image separation values are out-of-range, question marks

are displayed.

Media size (display)

Reflects the dimensions, in inches or millimeters, of the selected media size.

Show color preview of image

Displays an approximate color image, rather than a black box, in the Stylized representation of the page field.

90 Phaser 850 Color Printer

Printer Utilities

In addition to using the printer’s front panel or the options in a supported driver, the printer’s utility files offer another method for changing the way the printer operates. In some cases, a selection can only be made with a utility file.

Utility files control print features such as color correction and enabling or disabling the Startup Page. However, printer features that are selected from a driver override utility file settings and front panel settings.

There are three places to locate utility files:

■ The printer’s CD-ROM

■ Tektronix’ ftp site

■ Tektronix’ World Wide Web site

■ Phaser Hard Drive (if internal IDE Hard Disk is installed)

Files can be downloaded to the printer:

■ From a Macintosh

■ From a PC

Advanced Features and Troubleshooting Manual 91

Printer Utilities

Locating the files on the printer’s CD-ROM

Installing the utility files for Macintosh

To install the Apple Printer Utility and the Samplers (color charts):

1. From the printer’s CD-ROM, run the Installer application. Select Easy Install.

2. In the PhaserTools folder on your computer’s hard disk, locate the Samplers (color

charts) and the Apple Printer Utility.

To install the printer’s utility files:

1. On the printer’s CD-ROM, locate the PhaserTools folder, then the Printer Utilities

folder.

2. Copy the Printer Utilities folder, or individual files, to your computer’s hard disk, or

use the files from the CD-ROM.

Installing the files for PC

Locating the printer’s utility files:

1. Insert the printer’s CD-ROM into the CD-ROM drive.

■ If the Windows autorun feature is enabled, the CD-ROM launches automatically.

At the opening screen, click Exit.

2. In the taskbar on your screen, click Start, then Programs, then Windows Explorer.

Select the CD-ROM.

3. Locate the utility files on the CD-ROM in the phsrxxx folder inside the utility folder

(where phsrxxx is your printer’s name). Use the files on the CD-ROM or copy the files to your computer’s hard disk.

Installing the Sampler (color charts and font sampler) files:

1. Insert the printer’s CD-ROM into the CD-ROM drive.

■ If the Windows autorun feature is enabled, the CD-ROM launches automatically.

■ If the Windows autorun feature is disabled, double-click My Computer, then

double-click the CD icon to launch the CD-ROM.

2. For Setup Type, select Custom.

3. Click Next until the Choose Components and Sub-components dialog box appears.

Make the following selections:

■ Components: Graphics Arts Files

■ Sub-components: Samplers

4. Follow the on-screen instructions to complete the installation.

5. Locate the files in the folder you selected during the installation; the default is:

C:Program Files\Tektronix\Phaser xxx, where xxx is your printer’s name.

92 Phaser 850 Color Printer

Printer Utilities

Locating files on the Tektronix World Wide Web site

Tektronix has a site on the World Wide Web that you can reach from a web browser, at the following address:

www.tek.com/Color_Printers/

At the Tektronix Color Printer home page, explore options such as customer support documents and new product information. New and updated information is always being added, so check the web site frequently.

Use a web browser such as Netscape Navigator, and follow these steps.

1. Start your web browser and enter the following address:

www.tek.com/Color_Printers/support/software.html

2. From the pull-down menus, select your printer, computer, and type of file.

3. Select the files you need; they are downloaded to your computer.

Advanced Features and Troubleshooting Manual 93

Printer Utilities

Locating files on the Tektronix FTP server

Utility files included on the printer’s CD-ROM let you set up the printer from UNIX and VMS workstations to select between media trays, print quality modes, color correction modes and other features. If you don’t have the means to transfer these files from the CD-ROM, you can request files from the Tektronix anonymous ftp server.

If you can exchange electronic mail with other Internet sites, you can access the Tektronix ftp server. From this server you can retrieve driver and utility files and color printer information either with a web browser or command prompt.

From a web browser:

1. Start your web browser application.

2. Type this address:

ftp://ftp.tek.com/

3. From the pull-down menus, select your printer, computer, and type of file.

4. Select the files you need; they are downloaded to your computer.

From the command line:

1. At the system prompt, type the following: ftp ftp.tek.com

The system responds: Name (ftp.tek.com:<login name>):

2. Type: anonymous. Press Return.

The system responds: Guest login ok, send your complete e-mail address as password.

3. Enter your e-mail address. Press Return.

4. Change directories to your printer-specific directory:

cd Color_Printers/UNIX/Phaser_850/utilities

5. Download the utility files; type: mget *

The system prompts you for each file in the directory, to which you respond y (yes) or n (no).

6. Exit the ftp session: type quit or bye; press Return.

94 Phaser 850 Color Printer

Printer Utilities

Downloading files to the printer from a Macintosh

Using the Apple Printer Utility to download files

All PostScript utility files on the printer’s CD-ROM can be downloaded to the printer with the Apple Printer Utility.

To download PostScript utility files, follow this procedure:

1. From the PhaserTools folder on your computer’s hard disk, double-click Apple

Printer Utility.

2. In the Printer Selector dialog box, make the following selections:

■ Under AppleTalk Zones, select your printer’s zone.

■ Under Printers, select your Phaser printer.

■ Click Open Printer.

3. From the File menu, select Send PostScript File; the Select the PostScript files to

download dialog box appears.

4. Select the folder location of the PostScript file(s) that you want to download. The

printer’s PostScript utility files are located on the CD-ROM in the Printer Utilities folder inside the Phaser Tools folder.

5. Select a utility file. Click Add.

6. Click Send.

7. At the prompt Save PostScript output as, you are asked for a file name for saving

printer output. Use the default name given in the edit box or type a new name. (Printer output includes status messages generated by the printer reporting such conditions as out of paper.)

8. Click Save.

9. If no output is returned by the printer, the Apple Printer Utility displays a dialog box;

click Continue. If output is returned by the printer, you won't see this dialog box.

Check your computer’s hard disk for the message file created by the utility.

To download fonts, see page 73 for additional information.

To print a font sampler, see page 74 for additional information.

To download color sampler charts, see page 106 for additional information.

Advanced Features and Troubleshooting Manual 95

Printer Utilities

Using the Apple Printer Utility to perform other tasks

In addition to downloading PostScript files and fonts, you can use the Apple Printer Utility to perform the following specialized tasks.

Note

If your printer is connected through a print server, you can only use the Apple Printer Utility to download PostScript utility files.

Turning on/off the Startup Page

1. Double-click Apple Printer Utility.

2. In the Printer Selector dialog box, make the following selections:

■ Under AppleTalk Zones, select your printer’s zone.

■ Under Printers, select your Phaser printer.

■ Click Open Printer.

3. Click the arrow next to Printer Preferences; a list of options appears.

4. Click the arrow next to Startup Page.

5. Click one of the following:

■ On: Prints a Startup Page each time the printer is turned on or reset.

■ Off: Stops the Startup Page from automatically printing.

6. Click Send.

Changing the printer’s AppleTalk name

1. Double-click Apple Printer Utility.

2. In the Printer Selector dialog box, make the following selections:

■ Under AppleTalk Zones, select your printer’s zone.

■ Under Printers, select your Phaser printer.

■ Click Open Printer.

3. Click the arrow next to Printer Preferences; a list of options appears.

4. Click the arrow next to Name.

5. In the text box, type the new printer name.

6. Click Send.

96 Phaser 850 Color Printer

Printer Utilities

Downloading files to the printer from a PC

Downloading files from Windows 3.1

1. Select the utility file you want to send to the printer, for example RESET.PS.

2. From the File menu, select Copy; the Copy dialog box appears with the utility file you

selected listed in the From field.

3. In the To field, type the port your printer is connected to. For example, type LPT1:

for a parallel port connection. Click OK.

4. If the Confirm File Replace dialog box appears, click Yes to continue; the file is

downloaded to the printer.

Downloading files from Windows 95 / Windows 98

1. Select the utility file you want to send to the printer, for example RESET.PS.

2. In the taskbar on your screen, click Start, then Programs, then MS-DOS Prompt.

■ Change directory to the location of the utility files.

■ If your printer is connected to the parallel (LPT) port, type the following

command (where x is 1, 2, or 3): COPY RESET.PS LPTx:

Downloading files from Windows NT

1. Select the utility file you want to send to the printer, for example RESET.PS.

2. In the taskbar on your screen, click Start, then Programs, then MS-DOS Prompt.

■ Change directory to the location of the utility files.

■ If your printer is connected to a network, type the following command:

lpr -S <IP Address> -P PS RESET.PS

Advanced Features and Troubleshooting Manual 97

Printer Utilities

Downloading files if your printer is connected to a Novell Netware network

This procedure lets you redirect (capture) LPT ports in Novell NetWare. NetWare queues can be captured from the DOS Prompt or captured directly from Windows. To find out if an LPT port is already captured, type the following command from the DOS Prompt:

capture show

This will list the current capture data for each virtual port.

Note

If an ad command or file name error occurs, run the command from the file servers Public directory.

■ For NetWare 3.xx and Netware 4.xx bindery queues:

capture q=[queue_name] l=[port] nb nff nt

where queue_name is the name of the queue to be captured, and port is the virtual port to capture to, such as LPT3.

Also, nb is no banners, nff is no form feeds, and nt is no tabs.

For example: capture q=phaser_350 l=3 nb nff nt

Note

For NetWare 4.xx NDS queues, the queue name needs to start with a period. For example: capture q=.phaser_350_q.nds.printers.support l=2 nb nff nt.

■ For Windows 95 / 98 environments follow these guidelines:

1. From the Details tab of your printer’s driver, select the Capture Printer Port button.

2. Select the appropriate virtual port under the Device field.

■ For bindery queues, enter the path as \\server_name\queue_name and select

OK. For example: \\nw_server\Phaser_350

■ For NDS queues, enter the path as \\Tree\queue_name.context and select OK.

For example: \\Tek\.Phaser_350_Q.nds.printers

■ For Windows 3.1x environments follow these guidelines:

1. From the Windows Control Panel, select Printers.

2. Select the Connect button, then select the Network button.

3. Choose a Port to capture, then locate the appropriate queue.

Note

If the appropriate file server is not listed, click the Attach button and select the desired file server. Login and click OK. Within the Operation section, check the box next to the word Permanent, then click Connect. The port should then be captured.

98 Phaser 850 Color Printer

Printer Utilities

Downloading files if your printer is connected through PhaserPort

This procedure lets you create the printer and then redirect the port, turning client #1 into a print server.

1. On Client #1, create a printer using the LPT1 port.

2. Share the printer to the network.

3. Install Phaserport and switch the LPT1 port to the Phaserport port.

4. On client #2, browse the network and install the shared printer.

5. Open the printer's Properties.

a. Click Start, select Settings, and then select Printers.

b. Right-mouse-click on the printer's icon.

c. In the pop-up dialog box, select Properties.

d. In the Details tab, click Capture Port and enter the path.

Downloading files if your printer is connected to Windows NT

This procedure lets you redirect (capture) LPT Ports

Under Windows NT print spooler, you create Ports based on their physical location:

■ Local ports = Lpt1 / Lpt2, etc.

■ IPX Port = \\NW_SERVER\Phaser

■ Appletalk Ports = WV Net 36:Phaser

■ TCP/IP Ports = 162.36.62.151:PS or [AUTO]

However, if you’re at a command prompt (DOS Prompt) and want to print, or copy, a PostScript file to a port that is a network port, you can do the following:

■ TCP/IP Ports:

lpr -S [printers IP Address] -P [print queue] filename

For xxample: lpr -S 134.62.36.70 -P PS test.ps

■ IPX and Appletalk ports require the redefinition of the LPTX port to the network path

through the use of the NET USE command.

NET USE LPT1 \\Server_Name\Queue_Name

For example: NET USE LPT1 \\NW_SERVER\Phaser

or: NET USE LPT2 \\NT_SERVER_NT\Phaser

After redirecting the port using the NET USE command you can use the COPY command to print the postscript file.

eg. C:\> COPY TEST.PS LPT1:

When finished, end the redirect with the command:

NET USE LPT1 /delete

Advanced Features and Troubleshooting Manual 99

Advanced Printing Features for Phaser 850 Printers

Previewing with 1st Page Preview

When printing multiple pages through the driver (either multiple copies of a single page or a multiple-page file), select 1st Page Preview to preview the first page of the job before proceeding with the remainder of the job; this feature is useful when printing a large job.

You can set the timeout in the printer’s front panel (timeout is the amount of time the printer waits after sending the first page of a file before it continues with the remainder of the job). The default timeout is 5 minutes.

Requirements

■ DP or DX Feature Set

■ Turn on the feature in the printer driver

Use 1st Page Preview

1. In a supported driver, select 1st Page Preview:

■ LaserWriter 8.3.4 driver:

In the Print dialog box, click Options.

■ LaserWriter 8.5.1 driver:

In the Print dialog box, from the pull-down menu (General) select Printer Speciﬁc Options.

■ Windows 95 / Windows 98 PostScript driver:

Start/Settings/Printers, then select Properties for your printer. In the Setup tab, select Expert Options.

■ Windows 2000 driver:

From the Layout tab or Paper/Quality tab, click Advanced.

■ Windows NT driver:

Under the Properties tab, select the Advanced tab. In the Document Options tab, select Printer features.

■ Adobe PS3 driver for Windows 3.1:

Select the Features tab options.

2. Check your first print. At the printer’s front panel 1st Page Preview message, choose

one of these options:

■ Reprint: Reprints the first page, pauses for the duration of timeout or until you

press a button.

■ Cancel: Cancels the print job.

■ Continue: Prints the rest of the print job.

3. Press Select.

100 Phaser 850 Color Printer

Xerox Phaser 850 Troubleshooting Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Tektronix supplies and accessories

The front panel

Printing a Menu Map

Print quality modes

TekColor™ color corrections

Paper tips

Supported page sizes and print area

Manual-feed printing

Supported media

Using the manual-feed slot for single-sided printing

Manual-feed speciality media overview

Printing on envelopes

Guidelines for envelope printing

Printing envelopes from a Macintosh

Printing envelopes from Windows

Loading the Standard Paper/ Transparency Tray

Supported media

Loading the tray

Loading the High-Capacity Paper Tray Assembly

Supported media

Loading the tray

Supported media

Loading the tray

Printing on High Resolution Photo Paper

Printing on labels

Guidelines for printing on labels

Automatic two-sided printing

Binding preference

Loading letterhead paper for two-sided printing

Adding ink

Emptying the waste tray

Replacing the Maintenance Kit

Removing paper jams

Media Jam — Open Exit Cover to Clear

Media Jam — Open front cover to clear

Media Jam — Retry manual feed

Media Jam — Remove middle tray to clear

Media Jam — Remove lower tray to clear

Troubleshooting print quality

Light stripes or missing colors

Oil or ink smears

Ink streaks

Ink smears

Moving the printer

All moves

Preparing the printer for shipment

Getting help

Printer CD-ROM

Windows driver help system

Color Connection

Printer’s front panel

Internal printer pages

PhaserLink™ Software

Tektronix web site

TekSMART™ Knowledge Base

Other online services

Customer Support Centers

Printer Management

PhaserLink Printer Management software

Job Accounting

TekSMART™ Knowledge Base

Usage Profile

Fonts

Resident typefaces (PostScript)

Resident typefaces (PCL5C)

Downloading fonts

Downloading fonts from a Macintosh

Printing a list of resident fonts

From a Macintosh

From a PC or workstation

Image Smoothing

Quick Collate

Requirements

Separation Pages

PANTONE Colors

Methods of printing PANTONE Colors