Xerox Phaser 850 Troubleshooting Guide
Contents
Contents 1
Tektronix supplies and accessories 9
The front panel 14
Key 15
Printing a Menu Map 15
Print quality modes 16
TekColor™ color corrections 17
Paper tips 18
Supported page sizes and print area 19
Manual-feed printing 21
Supported media 21
Using the manual-feed slot for single-sided
printing 22
Manual-feed
Printing on envelopes 26
Guidelines for envelope printing 27
Printing envelopes from a Macintosh 27
Printing envelopes from Windows 30
Loading the Standard Paper/ Transparency Tray 31
Supported media 31
Loading the tray 32
Loading the High-Capacity Paper Tray Assembly 33
Supported media 33
Loading the tray 33
Loading the optional High-Capacity
Transparency/Label Tray 35
Supported media 35
Loading the tray 36
Printing on High Resolution Photo Paper 37
Printing on labels 38
39
special
ity media overview 24
Combined User and Troubleshooting Manuals
1
Guidelines for printing on labels 39
Automatic two-sided printing 40
Binding preference 41
Loading letterhead paper for two-sided printing 42
Adding ink 44
Emptying the waste tray 46
Replacing the Maintenance Kit 48
Removing paper jams 50
Media Jam — Open Exit Cover to Clear 50
Media Jam — Open front cover to clear 53
Media Jam — Retry manual feed
54
Media Jam — Remove media (or upper) tray
to clear 55
Media Jam — Remove middle tray to clear 56
Media Jam — Remove lower tray to clear 56
Troubleshooting print quality 57
Light stripes or missing colors 57
Oil or ink smears 59
Ink streaks 60
Ink smears 62
Moving the printer 63
All moves 63
Preparing the printer for shipment 64
Getting help 65
Printer CD-ROM 65
Windows driver help system 65
Color Connection 66
Printer’s front panel 66
Internal printer pages 66
PhaserLink™ Software 67
Tektronix web site 67
TekSMART™ Knowledge Base 67
Other online services 68
2
Phaser 850 Color Printer
Customer Support Centers 68
Printer Management 69
PhaserLink Printer Management software 69
Job Accounting 69
TekSMART™ Knowledge Base 69
Usage Profile 70
Fonts 71
Resident typefaces (PostScript) 71
Resident typefaces (PCL5C) 71
Downloading fonts 72
Downloading fonts from a Macintosh 73
Printing a list of resident fonts 74
From a Macintosh 74
From a PC or workstation 74
Image Smoothing 75
Quick Collate 76
Requirements 76
Separation Pages 77
PANTONE Colors 78
Methods of printing PANTONE Colors 78
PANTONE Colors from color selection books 78
Printer-specific PANTONE Colors 78
Installing the PANTONE Color files 79
From the Web 79
Printing the PANTONE Color Chart 80
Macintosh 80
PC 81
PhaserPrint Plug-in for Photoshop 82
Combined User and Troubleshooting Manuals
3
Installing the plug-in: Macintosh 82
Installing the plug-in: Windows 83
Using the plug-in 84
Selecting options in the PhaserPrint dialog box 85
Number of copies 85
Print using (Macintosh) 85
Print using (Windows) 86
Printer model 86
Media size (selection) 86
Color Correction 86
Media 87
Quality 87
Rendering Intent 87
Compress Image Data 87
Fast preview 87
1st Page Preview 88
Image Smoothing 88
Stylized representation of the page 88
Scaling an image 89
Landscape orientation 89
Center images 89
Replicate images 89
Image size 89
Image separation 90
Number of images 90
Image layout 90
Media size (display) 90
Show color preview of image 90
Printer Utilities 91
Locating the files on the printer’s CD-ROM 92
Installing the utility files for Macintosh 92
Installing the files for PC 92
Locating files on the Tektronix World Wide Web site
93
4
Phaser 850 Color Printer
Locating files on the Tektronix FTP server 94
Downloading files to the printer from a Macintosh 95
Using the Apple Printer Utility to download files
95
Using the Apple Printer Utility to perform other
tasks 96
Downloading files to the printer from a PC 97
Downloading files from Windows 3.1 97
Downloading files from Windows 95 / Windows
98 97
Downloading files from Windows NT 97
Downloading files if your printer is connected to a
Novell Netware network 98
Downloading files if your printer is connected
through PhaserPort 99
Downloading files if your printer is connected to
Windows NT 99
Advanced Printing Features for Phaser 850 Printers 100
Previewing with 1st Page Preview 100
Requirements 100
Use 1st Page Preview 100
Reset the timeout 101
Automatic tray switching 102
Front Panel Intensity 102
Intelligent Ready mode 102
Color Sampler Charts for Phaser 850 Printers 103
Overview 103
Color charts 104
Printing a color sampler chart from the Phaser 850
printer’s front panel 105
Printing the desired colors from an application 105
Printing the color sampler charts with utility files 106
From a Macintosh 106
Combined User and Troubleshooting Manuals
5
From a PC or workstation 106
Troubleshooting Phaser 850 Printers 107
Useful tools 107
Printer CD-ROM 107
Windows driver help system 107
Color Connection 107
Printer’s front panel 107
Internal printer pages 108
PhaserLink™ Software 108
Tektronix web site 108
TekSMART™ Knowledge Base 108
Other online services 108
Front panel messages 109
Problems with automatic two-sided printing 113
Problems printing on labels 114
Labels are printed on the wrong side 114
Printing labels from Microsoft Word 114
Print Quality Problems 115
Printing problems 117
Preventing media jams 118
Turning the Startup Page on or off 119
From the printer’s front panel 119
From PhaserLink Printer Management software
119
From utility files 119
Protected mode for the front panel menu 120
Turning Sys/Start Job execution on or off 121
Using the front panel 121
Using utility files 121
Cleaning Phaser 850 Printers 122
Selecting the source for cleaning pages 122
Cleaning supplies 122
Light stripes on prints 123
6
Phaser 850 Color Printer
Cleaning for oily streaks 126
Cleaning for ink smears: internal paper path 127
Cleaning for ink smears: paper-feed rollers 129
Cleaning for ink smears: paper-exit path 133
Cleaning for media tray jams 136
Cleaning the media-pick roller 136
Cleaning the separator pad 138
Cleaning for lower tray jams: paper-feed rollers 139
Regulatory Information for Phaser 850 Printers 141
Canadian EMC (Electromagnetic Compatibility)
regulatory standards 141
Declaration of conformity 142
FCC Class B device 143
Phaser 850 Printer Material Safety Data Sheets 144
MSDS for Silicone Oil 145
MSDS for Ink Sticks 147
MSDS for CleanTex® Alcopad 149
151
Specifications for Phaser 850 Printers 152
Index 155
Combined User and Troubleshooting Manuals
7
8
Phaser 850 Color Printer
Tektronix supplies and accessories
To order supplies and accessories, contact your local dealer or visit the
Tektronix web site:
www.tek.com/Color_Printers/products/supplies.html
ColorStix Ink
Item Part Number
3 Free Black sticks 016-1831-00
5 Cyan sticks plus 2 Free Black sticks 016-1825-00
5 Magenta sticks plus 2 Free Black sticks 016-1826-00
5 Yellow sticks plus 2 Free Black sticks 016-1827-00
2 Cyan sticks plus 1 Free Black stick 016-1828-00
2 Magenta sticks plus 1 Free Black stick 016-1829-00
Supplies
2 Yellow sticks plus 1 Free Black stick 016-1830-00
Tektronix Paper
Item Size Description Part Number
Premium Color
Printing Paper
Premium Color
Printing Paper
High Resolution
Photo Paper
High Resolution
Photo Paper
Premium Cover A/Letter (U. S.)
Premium Cover A4 (Metric)
A/Letter (U. S.)
8.5 x 11 in.
A4 (Metric)
210 x 297 mm
A/Letter (U. S.)
8.5 x 11 in.
A4 (Metric)
210 x 297 mm
8.5 x 11 in.
210 x 297 mm
500 sheets
24-lb. bond, 90 g/m
500 sheets
24-lb. bond, 90 g/m
25 sheets
170 g/m
25 sheets
170 g/m
100 sheets
60-lb. cover, 160 g/m
100 sheets
60-lb. cover, 160 g/m
2
2
016-1368-00
2
016-1369-00
2
016-1808-00
016-1809-00
016-1823-00
2
016-1824-00
2
User Guide
9
Transparencies
Item Size Description Part Number
Premium A/Letter (U. S.)
Premium A4 (Metric Letter)
Supplies
Standard A/Letter (U. S.)
Standard A4 (Metric Letter)
8.5 x 11 in.
210 x 297 mm
8.5 x 11 in.
210 x 297 mm
50 sheets 016-1724-00
50 sheets 016-1725-00
50 sheets 016-1720-00
50 sheets 016-1721-00
Color Printing Labels
Size Description Part Number
A/Letter (U. S.)
8.5 x 11 in.
A/Letter (U. S.)
8.5 x 11 in.
A4 (Metric Letter)
210 x 297 mm
A4 (Metric Letter)
210 x 297 mm
100 sheets / 30 labels per sheet
(each 1 x 2-5/8 in.)
100 sheets / 6 labels per sheet
(each 3-1/3 x 4 in.)
100 sheets / 14 labels per sheet
(each 38.1 x 99.1 mm)
100 sheets / 8 labels per sheet
(each 67.1 x 99.1 mm)
Maintenance Kit
016-1812-00
016-1813-00
016-1814-00
016-1815-00
Item Part Number
Extended replacement maintenance roller and counter
(Life: up to 45,000 images or two years, which ever comes
first.)
Standard replacement maintenance roller and counter
(Life: up to 10,000 images or two years, which ever comes
first.)
10
Phaser 850 Color Printer
016-1834-00
016-1822-00
Replacement items
Item Part Number
Maintenance Waste Tray (replacement) 436-0370-01
Maintenance Drawer (replacement) 436-0383-00
Rapid Release Guide 650-4153-00
Additional memory
Features Part Numbers
Improved performance
■
■
Up to 256 Mbytes maximum
The printer has two memory slots. When adding memory, you can use
64-Mbyte and 128-Mbyte DIMMs in combination.
64 Mbytes: ZMB64
■
■
128 Mbytes: ZMB128
Trays
Size Description Part Number
Standard Paper/Transparency Tray A/Letter (U. S.) 436-0330-00
Standard Paper/Transparency Tray A4 (Metric Letter) 436-0332-00
High-Capacity Transparency/
Label Tray
High-Capacity Transparency/Label
Tray
A/Letter (U. S.) 436-0336-00
A4 (Metric Letter) 436-0338-00
Cleaning Kit
Item Part Number
Package of 5 alcohol wipes 016-1845-00
User Guide
11
High-Capacity Paper Tray Assembly
Features Part Numbers
■
Increased paper-printing capacity
■
Increased printing versatility and
convenience
■
Up to two High-Capacity Paper Tray
Assemblies can be used
Printer Station
Features Part Number
Ergonomic surface height
■
■
Provides storage for supplies
Internal IDE Hard Drive
■
U. S.: Z840LTA
■
Metric: Z840LTA Option 01
ZCARTA
Features Part Number
■
Required for collation
Extends font capacity
■
Z850HD
DP Feature Set
Features Part Number
High Resolution / Photo print-quality
■
mode, 1200 x 600 dpi
Automatic two-sided printing
■
capability
■
Adds 32 Mbytes of memory (64 Mbytes
total)
1st Page Preview functionality
■
■
Quick Collate functionality (requires a
hard drive)
■
Page Pipelining
12
Z850FP
Phaser 850 Color Printer
PhaserShare® Network Card
Features Part Number
■
Easy to install
■
Increases shareability
■
High-performance network connectivity
Token Ring: ZNBTR
User Guide
13
The front panel
Provides access to printer settings (tray, print-quality mode,
■
network settings, etc.).
Displays the printer’s operating status (Ready to Print, Printing).
■
Alerts you to replace consumables, load paper, and clear jams.
■
43
2
Phaser 850 DX
READY TO PRINT
Menu
About my Printer
Help
Printer Demo
?
Help
Select
1
6
7
0643-79A.ai
5
14
Phaser 850 Color Printer
Key
Error indicator
Power indicator
Printer model and current status
Display
■
Menu: Accesses printer setup menus
■
About My Printer: Displays current printer settings and
information
■
Help: Accesses information and tools for solving printer
problems
Printer Demo: Prints sample images and color charts
■
Navigation arrows. Use the arrows to scroll the front panel menus.
1.
2.
3.
4.
5.
6.
7.
1.
2.
Select button. Selects highlighted settings.
Help button. Press at any time for additional information on
displayed menu options or status messages.
Printing a Menu Map
The Menu Map shows you where features such as the help pages, are
located in the front panel’s menu structure.
Scroll to Menu, press Select.
Scroll to Print Menu Map, press Select.
Front Panel
User Guide
15
Print quality modes
Print quality modes selectable from a
printer driver or the front panel
Fast Color
■ Fastest full-color output.
■ Useful for many images and previewing
work.
■ Produces good peer-level documents.
■ Useful for rush jobs when saturated
colors are not necessary.
Standard
■ General-purpose mode for
full-color printing.
■ Best quality mode for printing
transparencies.
■ Suitable for most office uses.
■ Produces vibrant, saturated prints with
smooth color transitions.
Enhanced**
Features
■ Superior text resolution and
very smooth light colors.
■ Balance of high quality and fast speed.
■ Smoothest and brightest large-area fills.
■ Useful for printing paper copies of
overhead presentations.
High Resolution/Photo**
■ Highest-quality color prints.
■ Near-photographic detail.
■ 1200 x 600 dpi.
■ Requires DP or DX Feature Set.
Maximum speed*
14 ppm Paper
6.5 ppm Transparency
8 ppm Paper
3.5 ppm Transparency
4 ppm Paper
2 ppm Paper
*Approximate number of pages per minute; does not include image
processing time. Based on prints with margins of .5 in. or greater.
**Transparencies are printed in Standard mode.
16
Phaser 850 Color Printer
TekColor™ color corrections
Color corrections
selectable from a
printer driver or the
front panel
Automatic
None
Vivid Color
sRGB Display
SWOP Press
Euroscale Press
Commercial Press
SNAP Press
DIC
Toyo
FujiProof
Black and White
Description
■ Automatically applies the best color correction
mode to each element on the page
■ No color correction made to colors
■ Used with the PANTONE
PANTONE
■ Produces the brightest possible colors and makes
®
Color matching
®
Color Chart for
blues appear less purple
■ Closely approximates the colors on a standard
display screen
■ Specification for Web Offset Publications. Used
to match U. S. press standards
■ Used to match equivalent Imation Matchprint
®
proofs
■ Used to match commercial Imation Matchprint
®
proofs
■ Specifications for Non-Heat Advertising Printing
■ Used to match standards for printing on uncoated
and newsprint papers
■ Used to match Dai Nippon printing inks on
coated paper
■ Used to match commercial Toyo printing inks on
coated paper
■ Used to match the Fuji Color Art System for
commercial North American proofs
■ Grayscale printing
■ Used to print page masters for photocopying in
black-and-white
User Guide 17
Paper tips
■ Print the Paper Tips Page from the printer’s front panel for a
detailed list of paper types and sizes.
■ When you select a tray by location (Upper, Middle, Lower) from a
printer driver, the printer feeds from that tray.
■ Always keep stored paper, transparencies, and labels, in sealed
packages to avoid the effects of moisture which can affect feed
reliability.
■ Always use the manual-feed slot for heavy paper and envelopes.
■ Handle transparencies by the edges and with both hands to avoid
fingerprints and creases, which can result in poor print quality.
■ Do not use three-hole punched paper, perforated paper, or an
unsupported paper size.
18 Phaser 850 Color Printer
Supported page sizes and print area
The image area of a print is a bit smaller than the paper size. You may
need to adjust the page margins in your application software to match
the print area.
To print from a supported driver, select Print. Select Page Size.
Choose one of the following sizes.
Paper* Page size Print area Top/
Bottom
margins
1. Letter 8.5 x 11 in. 8.112 x 10.612 in. .2 in. .2 in.
2. Executive 7.25 x 10.5 in. 6.85 x 9.95 in. .275 in. .2 in.
3. A4 210 x 297 mm 200 x 287 mm 5 mm 5 mm
4. A5 148 x 210 mm 138 x 196 mm 7 mm 5 mm
Left/
Right
margins
*Transparencies available in Letter- and A4-sizes only.
4321
0643-65.ai
Paper Tips
User Guide 19
Caution
Never use envelopes with windows or metal clasps; they will
damage the printer. Use only the recommended envelope
sizes. Envelopes must always be placed with the flap
face-up.
For better results, use light-weight, laser-quality envelopes.
Envelopes Page size Print area Top/
#10 (U. S.) 4.13 x 9.5 in. 3.73 x 8.95 in. .2 in. .275 in.
3
#6
⁄4 (U. S.) 3.65 x 6.5 in. 3.25 x 5.95 in. .2 in. .275 in.
Monarch (U.
S.)
C5 162 x 229 mm 152 x 197 mm 5 mm 7 mm
DL 110 x 220 mm 100 x 206 mm 5 mm 7 mm
Choukei 3 Gou 120 x 235 mm 110 x 221 mm 5 mm 7 mm
Choukei 4 Gou 90 x 205 mm 80 x 191 mm 5 mm 7 mm
3.875 x 7.5 in. 3.475 x 6.95 in. .2 in. .275 in.
A
CD
CD
Bottom
margins
(A/B)
A
Paper Tips
B
B
Left/
Right
margins
(C/D)
25 mm
0643-155
20 Phaser 850 Color Printer
Manual-feed printing
Supported media
See page 9 for supplies ordering information.
Paper
■ Sizes:
■ A/Letter
■ Executive
■ A4
■ A5
■ Bond or equivalent, 60 - 150 g/m
■ Heavy papers 150 - 216 g/m
216 g/m2 or 80-lb., and index stock 110-lb.; single-sided
printing only
■ Coated or Glossy papers, single-sided printing only
■ Short-grained paper, at least 105 g/m
28 - 40 lb. bond
■ Tektronix Premium Cover, single-sided printing only
■ Tektronix High Resolution Photo, single-sided printing only
2
; 16 - 40 lb.
2
: for example, cover stock
2
and up to 150 g/m2;
Manual-Feed
Transparencies
■ Sizes: A/Letter and A4
■ Use only Phaser 850 printer transparencies
Labels
■ Sizes: A/Letter and A4
■ Use only Phaser 850 printer Color Printing Labels
User Guide 21
Envelopes
For better results, use light-weight, laser-quality envelopes.
■ #10 (U. S.)
■ #6 3/4 (U. S.)
■ Monarch (U. S.)
■ C5
Manual-Feed
■ DL
■ Choukei 3 Gou
■ Choukei 4 Gou
Using the manual-feed slot for single-sided printing
To use the manual-feed slot for single-sided printing, follow these
steps. To use the manual-feed slot for two-sided printing, see
Automatic two-sided printing on page 40.
Note
Refer to page 42 for instructions on loading letterhead for
two-sided printing.
1. In a supported printer driver, select Manual Feed Paper or
Manual Feed Transparency.
■ Make sure that two-sided printing is turned off in the
printer driver.
2. To send the job to the printer, click Print.
22 Phaser 850 Color Printer
3. Open the manual-feed slot.
LETTE
R
A
4
4. Align the paper, transparency, or envelope, with the left side of
the slot. For either Letter- or A4-size, adjust the guides on the
right side of the slot.
34
A
4
0643-160
5. When the front panel reads Waiting for Manual Feed, insert one
sheet or envelope until the printer pulls it in:
■ Top of the page enters first.
■ Side to be printed is face-down.
■ To avoid jams, make sure the sheet or envelope is properly
aligned as it enters the printer
■ Check the first print to make sure the image placement is
correct.
6. Wait for the front panel’s prompt before inserting
additional sheets.
56
0643-67
User Guide 23
Manual-feed speciality media overview
1. Letterhead or High-Resolution Photo
See Loading letterhead paper for two-sided printing on page 42
and Printing on High Resolution Photo Paper on page 37 for more
information.
2. Transparencies
3. Labels
See Printing on labels on page 38 for more information.
123
1234
0643-68
24 Phaser 850 Color Printer
1. Envelopes
See Printing on envelopes on page 26 for more information.
2. Executive/A5 small papers
12
Caution
Never use envelopes with windows or metal clasps; they will
damage the printer. Only use the recommended envelope
sizes. Envelopes must always be placed with the flap
face-up.
0643-149
User Guide 25
Printing on envelopes
1. In your application, create a document matching the
measurements of the envelope (see page 19 for dimensions).
2. From your application, make these selections and send the job to
the printer:
■ Set the orientation to Landscape.
■ Select your envelope size.
■ Select Manual Feed Paper as the Paper Source.
■ If your application has a tool for creating envelopes, select
the feed method that matches the illustration in Step 4.
3. Wait for the front panel prompt before loading an envelope.
4. Insert one envelope into the manual-feed slot:
■ Short end enters first.
■ Side with the flap is face-up.
■ Flap is closed.
■ For side-flap envelopes: Flap end is on the left.
For end-flap envelopes: Flap end enters first.
0643-97
26 Phaser 850 Color Printer
Guidelines for envelope printing
■ Use the recommended envelope sizes (see page 19)
■ For better results, use light-weight, laser-quality envelopes.
■ No windows or metal clasps
■ No exposed gummed surfaces
■ Single-sided printing only
■ Keep unused envelopes in their original packaging to avoid dust
■ Many applications include a tool for creating an envelope. Refer
to your application’s documentation.
Printing envelopes from a Macintosh
To print envelopes from Microsoft WORD on a Macintosh, follow
these steps:
1. From the Tools menu, select Envelopes and Labels.
2. In the Envelopes and Labels dialog box, click the Envelopes tab.
3. In the Envelopes tab, type in delivery and return addresses.
4. Click the Feed icon.
Envelopes
5. In the Printing Options tab, select all of the following:
■ Face Down
■ Clockwise Rotation
■ Use Envelope Feeder
■ Left envelope feed icon:
0643-148.ai
User Guide 27
6. Click the Envelope Options tab.
7. In the Envelope size drop-down list, select your envelope size.
8. Click OK.
9. In the Envelopes and Labels dialog box, click Print to open the
Page Setup dialog box.
10. In the Page Setup dialog box, select all of the following
Page Attributes:
■ Paper: select your envelope size.
■ Orientation: select Landscape.
11. From the drop-down list, select PostScript Options, and make the
following selections:
■ Flip Horizontal
■ Flip Vertical
12. Click OK; the Print dialog box opens.
13. In the Print dialog box, in General options, for Paper Source
select Manual Feed Paper.
14. Click Print.
Envelopes
15. The printer’s front panel prompts you to insert the envelope.
28 Phaser 850 Color Printer
From other Macintosh applications: If the envelope address prints
upside-down, change the Page Setup settings in your printer driver
before printing:
1. From the File menu, select Page Setup.
2. Select the following Page Attributes:
■ Paper: select your envelope size.
■ Orientation: select Landscape.
3. From the drop-down list, select PostScript Options, and make the
following selections:
■ Flip Horizontal
■ Flip Vertical
4. Click OK.
5. From the File menu, select Print.
6. For Paper Source, select Manual Feed Paper.
7. To print, click Print.
User Guide 29
Printing envelopes from Windows
To print envelopes from Microsoft WORD for Windows, follow
these steps:
1. From the Tools menu, select Envelopes and Labels.
2. In the Envelopes and Labels dialog box, click the Envelopes tab.
3. In the Envelopes tab, type in delivery and return addresses.
4. Click the Feed icon.
5. In the Printing Options tab, select all of the following:
■ Face Down
■ Clockwise Rotation
■ For Feed From, select Manual Feed Paper.
■ Left envelope feed icon:
0643-148.ai
6. Click the Envelope Options tab.
7. In the Envelope size drop-down list, select your envelope size.
8. Click OK.
9. In the Envelopes and Labels dialog box, click Print.
10. The printer’s front panel prompts you to insert the envelope.
30 Phaser 850 Color Printer
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