Xerox Phaser 780 Advanced User Guide

Phaser

780 Color Laser Printer

Advanced Features and Troubleshooting Manual

February 1999 070-9925-00 V3

Copyright © Tektronix, Inc. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Tektronix, Inc.

Tektronix

, Phaser Inc. PhaserLink™, PhaserPrint™, PhaserSym™, PhaserTools™, PhaserMatch™ , TekSMART™, and the TekColor™ name are trademarks of Tektronix, Inc. TekColor Care

Adobe Birch

, Acrobat

, Carta

, Acrobat

, Mythos

, PhaserShare

, Quake

, the T ekColor

Reader, Illustrator

, and Tekton

icon, and Made For Each Other

and RealSUPPORT

, PageMaker

are registered trademarks and Adobe Jenson™, Adobe Brilliant Screens™

are service marks of Tektronix, Inc.

, Photoshop

, PostScript

are registered trademarks of Tektronix,

, A TM

, Adobe Garamond

technology, and IntelliSelect™ are trademarks of Adobe Systems Incorporated or its subsidiaries which may be registered in certain jurisdictions.

Apple Geneva

, LaserWriter

, Monaco

, LocalTalk

, and New York

, Macintosh

are registered trademarks and QuickDraw™ is a trademark of Apple Computer,

, Mac

OS, AppleTalk

TrueType2

, Apple Chancery

, Chicago

Incorporated. Marigold™ and Oxford™ are trademarks of AlphaOmega Typography. Avery™ is a trademark of Avery Dennison Corporation.

FTP

Software is a registered trademark of FTP Software, Incorporated.

PCL

is a registered trademark of Hewlett-Packard Corporation. Hoeﬂer Text was designed by the Hoeﬂer Type Foundry. ITC Avant Guard Gothic

ITC Zapf Dingbats

are registered trademarks of International Typeface Corporation.

, ITC Bookman

, ITC Lubalin Graph

, ITC Mona Lisa

, ITC Symbol

, ITC Zapf Chancery

, and

Bernhard Modern™, Clarendon™, Coronet™, Helvetica™, New Century Schoolbook™, Optima™, Palatino™, Stempel Garamond™, Times™, and Univers™ are trademarks of Linotype-Hell AG and/or its subsidiaries.

MS-DOS

and Windows

WingDings™ in TrueType

are registered trademarks of Microsoft Corporation.

format is a product of Microsoft Corporation. WingDings is a trademark of Microsoft

Corporation and TrueType is a registered trademark of Apple Computer, Inc. Albertus™, Arial™, Gill Sans™, Joanna™, and Times New Roman™ are trademarks of Monotype Corporation. Antique Olive

is a registered trademark of M. Olive.

Eurostile™ is a trademark of Nebiolo.

Novell Sun

and NetWare

, Sun Microsystems

Incorporated. SPARC

are registered trademarks of Novell, Incorporated.

, and Sun Microsystems Computer Corporation

is a registered trademark of SPARC International, Incorporated. SPARCstation™ is a trademark of

are registered trademarks of Sun Microsystems,

SPARC International, Incorporated, licensed exclusively to Sun Microsystems, Incorporated. Ethernet UNIX

is a registered trademark of Xerox Corporation.

is a registered trademark in the United States and other countries, licensed exclusively through X/Open Company

Limited. Other marks are trademarks or registered trademarks of the companies with which they are associated.

PANTONE

Colors generated by the Phaser 780 Color Printer are four- and/or three-color process simulations and may not match PANTONE-identiﬁed solid color standards. Use current PANTONE Color Reference Manuals for accurate colors.

PANTONE Color simulations are only obtainable on this product when driven by qualiﬁed Pantone-licensed software packages. Contact Pantone, Inc., for a current list of qualiﬁed licensees.

All trademarks noted herein are either the property of Tektronix, Inc., Pantone, Inc., or their respective companies.

User safety summary

Terms in manual:

Power source:

or ground. Use only the speciﬁed power cord and connector. Refer to a qualiﬁed service technician for changes to the cord or connector.

Operation of product:

Do not operate without the covers and panels properly installed. Do not operate in an atmosphere of explosive gases.

Safety instructions: Terms on product:

Care of product:

or plug is frayed or otherwise damaged, if you spill anything into the case, if product is exposed to any excess moisture, if product is dropped or damaged, if you suspect that the product needs servicing or repair, and whenever you clean the product.

Ground the product:

contact a licensed electrician to install a properly grounded outlet.

CAUTION Conditions that can result in damage to the product. WARNING Conditions that can result in personal injury or loss of life.

Do not apply more than 250 volts RMS between the supply conductors or between either supply conductor

Avoid electric shock by contacting a qualiﬁed service technician to replace fuses inside the product.

Read all installation instructions carefully before you plug the product into a power source.

CAUTION A personal injury hazard exists that may not be apparent. For example, a

DANGER A personal injury hazard exists in the area where you see the sign.

Disconnect the power plug by pulling the plug, not the cord. Disconnect the power plug if the power cord

Plug the three-wire power cord (with grounding prong) into grounded AC outlets only. If necessary,

panel may cover the hazardous area. Also applies to a hazard to property including the product itself.

Symbols as marked on product:

DANGER high voltage: Protective ground (earth) terminal: Use caution. Refer to the manual(s)

for information:

Hot surface on or in the printer. Use caution to avoid personal injury:

WARNING:

If the product loses the ground connection, usage of knobs and controls (and other conductive parts) can cause an electrical shock. Electrical product may be hazardous if misused.

For your protection, do not defeat any interlocks.

This product is certiﬁed under IEC 825 as a Class 1 Laser Product:

CAUTION:

This product utilizes a laser. Use of control or adjustments or performance of procedures other than those speciﬁed herein may result in hazardous radiation exposure. Do not open covers and do not repair yourself. Refer servicing to qualiﬁed personnel.

DANGER:

Invisible laser radiation when open and interlock defeated. AVOID DIRECT EXPOSURE TO BEAM.

PELIGRO:

Cuando se abre y se invalida el bloqueo, se producen radiaciones invisibles de láser. EVITESE LA EXPOSICION DIRECTA A TALES RAYOS.

CAUTION:

Invisible laser radiation when open and interlocks defeated. AVOID DIRECT EXPOSURE TO BEAM.

VARNING:

Osynlig laserstrálning när denna del är öppnad och spärrar är urkopplade. STRÅLEN ÄR FARLIG.

VORSICHT:

Unsichtbare Laserstrahlung, wenn Abdeckung geöffnet und Sicherheitsverriegelung überbrückt. NICH DEM STRAHL AUSSETZEN.

VAROI:

Näkymätön avattaessa ja suojalukitus ohitettaessa olet alttiina lasersäteilylle. ÄLÄ KATSO SÄTEESEN.

ATTENTION:

Rayonnement laser invisible dangereux en cas d'ouverture et lorsque la sécurité est neutralisée. EXPOSITION DANGEREUSE AU FAISCEAU.

VARNING:

Osynlig laserstrálning när denna del är öppnad och spärrar är urkopplade. BETRAKTA EJ STRÅLEN.

ADVARSEL:

Usynlig laserstràling ved abning når sikkerhedsafbrydere er ude af funktion. UNDGÅ UD ÆTTELSE FOR STRÅLING.

Class 3B

ADVARSEL:

Usynlig laserstraling nar deksel åpnes og sikkerhedslas brytes. UNNGÅ EKSPONERING FOR STRÅLEN.

PJQT4521ZA

071-9925-30

FOR USERS IN JAPAN

This equipment is in the 2nd Class category (information equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council For Interference by Information Technology Equipment aimed at preventing radio interference in such residential area. When used near a radio or TV receiver, it may become the cause of radio interference. Read the instructions for correct handling.

1 Color Printer Resources

Printed and on-line books 2 Tektronix World Wide Web sites 3

2 Advanced Print Features

Using fonts 5

Resident typefaces (PostScript) 5 Resident typefaces (PCL5) 5 Downloading fonts 5

Printing a list of resident fonts 7 Using Quick Collate 8 Using Slip Sheets 9 Previewing with Check Print 10 Using Image Smoothing 12 Automatic tray switching 12 Output Order 13 PhaserLink PDF Direct Printing 14 PhaserPrint Plug-in for Photoshop 14

Installing the plug-in: Macintosh 14

Installing the plug-in: Windows 15

Using the plug-in 15

Selecting options in the PhaserPrint dialog box 16

3 Troubleshooting

On-line support 25 Customer Support Centers 26 Getting information by fax 27 Diagnostic tools 28

Maintaining print quality 30 Symptoms and solutions 31 Error codes 38 Print quality hints 40 Media hints 41

Media handling 41

If your printer has a Lower Tray Assembly installed 41

Specialty media 41 Improving print speed 42

Relative port speed 42

Fastest print time 42 Printed colors are not what you expected 43 Printing PANTONE Colors 44 Using the Tektronix halftone screens 44 Selecting page sizes in Windows applications 45 Fonts printing incorrectly from Windows 46 Sharing the printer on a network 47

Advanced Features and Troubleshooting Manual

Startup page prints even though it is disabled 48 PostScript printing errors 49 Enabling the PostScript error handler 50 Installing additional memory 51

Static electricity precautions 51 On-site installation 51 Requirements 52 Installing a memory card 53

4 Printer Management

PhaserLink™ software 57 Usage Profile 58

Job Accounting 59 Enabling and disabling the Startup Page 60 Changing the Energy Star timeout 61 Protected mode for the front panel menu 62

5 Using Color

Color corrections 63 Printing the Color Sampler Charts 64

Overview 64

Color charts 65

Printing samplers from a Macintosh 66

Printing samplers from a PC 68

Printing a color sampler chart from the front panel 70 PANTONE® Color files 71

Methods of printing PANTONE Colors 71

Installing PANTONE® Color files 73

Printing the PANTONE® Color charts 74 PhaserMatch™ ICC software 78

6 Using Printer Utilities

Using the files on the printer’s CD-ROM 79

Downloading files from a Macintosh 79

Using the Apple Printer Utility to perform other tasks 81

Downloading files from a PC 82

Downloading files from the Tektronix World Wide Web site 83

Downloading files from the Tektronix ftp server 84

7 Connecting Peripheral Devices

Connecting SCSI devices 86

Required items 86

Connection overview 86 Connecting one SCSI device 87 Connecting multiple SCSI devices 88

Phaser 780 Color Laser Printer

Initializing a formatted SCSI device 89

Macintosh users 89 PC and workstation users 89

8 Using Your Printer with a Scanner

Overview 91 Making copies 92

Copying a single page 92 Copying multiple pages with an Auto-Document Feeder 93

Using the front panel Copier Menu 94

Copier Menu 95

Placing and scaling images 96

Copying at 100% scale 96 Copying to fit full-bleed images 97 Scaling images using Zoom 98 Scaling images using Scan Area 98

9 Regulatory Information and Specifications

Canadian EMC (Electromagnetic Compatibility) regulatory standards 99 Declaration of conformity (for 220-230 VAC equipment) 100 FCC Class B device (for 100-120 VAC equipment) 101 Material Safety Data Sheets 102

MSDS for Toner 103 MSDS for Developer 105 MSDS for Silicone Oil 107

Specifications 109

Index

Advanced Features and Troubleshooting Manual

vii

viii

Phaser 780 Color Laser Printer

Chapter

Color Printer Resources

Tektronix offers the following suite of books, web sites, and software tools to help you get the fullest (and most colorful) use from your printer. The books and software tools are all located on the printer’s CD-ROM.

Advanced Features and Troubleshooting Manual

Color Printer Resources

Printed and on-line books

Setup Guide

printed book is shipped with your printer.

An online book is included on the printer’s CD-ROM in PDF (Acrobat) format.

■

Taking inventory Unpacking

■

Setting up

■

Installing printer software

■

User Guide

printed book is shipped with your printer.

An online book is included on the printer’s CD-ROM in PDF (Acrobat) and HTML formats.

Loading media

■

Consumables information

■

Troubleshooting print quality

■

Front panel tutorial

■

Using specialty media

■

PhaserShare Networking Setup Guide

printed book is shipped with your printer.

An online book is included on the printer’s CD-ROM in PDF (Acrobat) format.

Connecting your printer to a network:

■

Novell NetWare Ethernet

■

TCP/IP Token Ring

■

AppleTalk

Phaser 780 Color Laser Printer

Color Printer Resources

Advanced Features and Troubleshooting Manual

An online book is included on the printer’s CD-ROM in PDF (Acrobat) and HTML formats.

Order a printed copy: order number 070-9925-00.

■

All about media Using color

■

Advanced troubleshooting

■

Connecting peripherals

■

PhaserShare Networking Manual

An online book is included on the printer’s CD-ROM in PDF (Acrobat) and HTML formats.

Order a printed copy: order number 071-0180-01.

System administration:

■

■ Setting printer parameters

■ Printer status

■ Printer management:

■ Usage Proﬁle reports

■ PhaserLink software

Tektronix World Wide Web sites

Printer home page

What it includes Where to ﬁnd it

■ Product and supplies

information

■ Downloading printer

drivers

■ Finding your local

reseller

www.tek.com/Color_Printers/

Advanced Features and Troubleshooting Manual

1 Color Printer Resources

PhaserLink Printer Management software

What it includes Where to ﬁnd it

TekSMART™ Knowledge Base

Printer administration and support tool using World

www.tek.com/Color_Printers/ product/phaserlink.html

Wide Web technology:

■ Status of print jobs

■ Tracking printer usage

■ Conﬁgure printer

Enter your printer’s Internet address in your web browser.

settings

■ Routine

troubleshooting

■ Set security for

password-protected features

What it includes Where to ﬁnd it

■ Extensive technical

www2.tek.com/merlin/tko

troubleshooting library

■ Easy search function

Color Connection

4 Phaser 780 Color Laser Printer

What it includes Where to ﬁnd it

Link to the world of

www.colorconnection.tektronix.com

Tektronix color:

■ Color education

■ Printing ideas

■ Personalized email

subscription

■ colorize.com

Chapter

Advanced Print Features

Using fonts

Resident typefaces (PostScript)

The printer accepts Adobe Type 1 and Type 3 downloadable fonts, TrueType fonts, PCL5, and a variety of user-deﬁned fonts.

To extend font capability, the printer supports a SCSI-connected external hard disk for storage of additional fonts. See “Connecting Peripheral Devices” on page 85 for more information.

ATM (Adobe Type Manager) software (provided on a separate CD-ROM shipped with your printer) helps your computer display these fonts on screen as they will appear in your prints.

All printer conﬁgurations are shipped with 136 fonts. To print the fonts, see page 7.

Resident typefaces (PCL5)

For PCL5 (Printer Command Language) printing, the printer supports a variety of typefaces. Before the printer accepts PCL data, the printer port must be set to AutoSelect.

Downloading fonts

Printer-resident fonts are always available for printing. Additional downloadable fonts can be sent from your computer and stored in the printer’s memory or on an external hard disk. Adding more printer memory expands the number of fonts that can be stored on your printer.

Downloading fonts saves print time when printing large, or multiple, documents that use those fonts.

The printer accepts these (and other) downloadable fonts:

■ Type 1

■ Type 3

■ Adobe

■ Agfa

■ Bitstream

■ Microsoft

■ Apple

■ TrueType (scalable to any point size; look the same on-screen and printed).

Advanced Features and Troubleshooting Manual 5

2 Advanced Print Features

Before printing, make sure that the fonts speciﬁed in your document are installed in the printer or are set up correctly. If you request a font in an application that is not resident in the printer, or is not correctly installed, the text is printed in Courier typeface.

See “Connecting Peripheral Devices” on page 85 for more information on using an external SCSI disk for font storage.

Downloading fonts from a Macintosh

1. From the printer’s CD-ROM, run the Installer application. Select Custom

Install. Select Printer Utilities.

2. From the PhaserTools folder on your computer’s hard disk, double-click

Apple Printer Utility. Select your printer’s zone (AppleTalk Zones) and

your printer (Printers).

3. Click Open Printer; a dialog box appears.

4. Click the arrow next to Printer Preferences.

5. Click the arrow next to Fonts for a list of installed fonts and locations.

6. Click Add.

7. Select your font folder, then select the font you want to download.

8. Under Destination, select the download location: either the printer’s

memory or an attached hard disk.

9. Click Add for one font or click Add All for all fonts in the folder.

10. Click Send; the font(s) appear in the list.

N O T E

To remove downloaded fonts, click Remove.

Downloading fonts with Windows 95/Windows 98 (parallel connection only)

To download fonts to a SCSI hard drive, download the DOS-based utility PCSEND.EXE (developed by Adobe Systems Inc. for downloading Adobe fonts) from the Tektronix ftp server, using the following address:

ftp://ftp.tek.com/Color_Printers/bbs/pcs/misc_utilities/PCSEND.EXE

See “Downloading ﬁles from the Tektronix ftp server” on page 84 for more information.

N O T E

PCSEND.EXE will support downloading of fonts to a printer directly connected to a parallel port on the computer. It does not support printers connected via Ethernet.

6 Phaser 780 Color Laser Printer

Printing a list of resident fonts

From a Macintosh

1. From the printer’s CD-ROM, run the Installer application. Select Easy

Install.

2. From the PhaserTools folder on your computer’s hard disk, double-click

Apple Printer Utility. Select your printer’s zone (AppleTalk Zones) and

your printer (Printers).

3. Click Open Printer; a dialog box appears.

4. From the File menu, select Print Font Samples.

From a PC or workstation

1. From the printer’s CD-ROM, run setup.exe. Select Easy Install.

2. Open the PHSRTOOL directory. Open the SAMPLERS subdirectory.

3. Use one of these methods to send to the printer the FONTS.PS ﬁle:

Advanced Print Features 2

■ PC users: Use the DOS COPY command.

■ Workstation users: Send the ﬁle to the printer as you would any

PostScript ﬁle.

Advanced Features and Troubleshooting Manual 7

2 Advanced Print Features

Using Quick Collate

Requirements

■ Plus Feature Set

■ SCSI external hard disk

Quick Collate speeds the collation and printing of large print jobs and multiple sets of documents. The collate function in some software applications repeatedly sends each page to the printer in sequence until the requested number of copies is printed. With the Quick Collate option, the job is sent only once and then multiple collated sets are produced by the printer, allowing much faster processing time.

The number of pages that can be collated at one time depends on the size of the hard disk attached to the printer.

Select Quick Collate through a supported driver, generally through the Properties (Windows 95/Windows 98) or Printer Speciﬁc Options (Macintosh) menus.

Collation hints and tips

Output order . Depending on your driver, select Output Face Down or uncheck the

Output Face Up box.

Increasing the collation capacity. To increase the number of pages that the printer

can collate at once, add additional hard drives.

Quick Collate and Check Print. When you use the printer’s Quick Collate option

with Check Print, only the ﬁrst page of the ﬁrst set is printed before pausing for review.

N O T E

Make sure that you disable the collate function in your application, because the printer’s Quick Collate option is faster than the collate function in software applications.

8 Phaser 780 Color Laser Printer

Using Slip Sheets

You can have the printer insert a slip sheet, or a divider page, to separate print jobs, multiple copies of a single print job, or individual pages of a print job.

There are two selections to make in your printer driver.

1. In a supported driver, locate the Slip Sheet options:

Advanced Print Features 2

■ LaserWriter 8.3.4 driver:

In the Print dialog box, click Options.

■ LaserWriter 8.5.1 driver:

In the Print dialog box, use the Printer-Speciﬁc Options pull-down menu.

■ Windows 95 / Windows 98 PostScript driver:

In the Device Options tab, select Printer Features.

■ Windows NT driver:

From the Properties tab, select the Advanced tab. From the Document Options tab, select Printer Features.

■ Adobe PS3 driver for Windows 3.1:

Select the Features tab options.

2. Select one of the following for Slip Sheet:

Off End of Job End of Set

End of Page

Turns off the slip sheet feature. Inserts a slip sheet between individual print jobs. Inserts a slip sheet between copies, or sets, of a multi-copy

print job. Inserts a slip sheet between every page of a print job.

3. Select one of the following for Slip Sheet Source:

Tray 1, 2, 3, 4

Multi-Purpose T ray

Takes paper for the slip sheet from the designated tray. Trays 2, 3, and 4 are available with installation of the optional Lower Tray Assembly.

Takes paper for the slip sheet from the external Multi-Purpose Tray on the right side of the printer.

Advanced Features and Troubleshooting Manual 9

2 Advanced Print Features

Previewing with Check Print

Requirements

■ Plus Feature Set

■ Enable the feature in the printer’s front panel

■ Select Check Print in the driver software (see page 11).

When printing multiple pages through the driver (either multiple copies of a single page or a multiple-page ﬁle), select Check Print to preview the ﬁrst page of the job before proceeding with the remainder of the job; this featur e is useful when printing a large job.

Access to Check Print from the driver is enabled and disabled in the printer’s front panel. You can also set the timeout in the front panel (timeout is the amount of time the printer waits after sending the ﬁrst page of a ﬁle before it continues with the remainder of the job).

The factory default for Check Print is “disabled”; the default timeout is 5 minutes. Follow these instructions to enable Check Print in the front panel, reset the timeout, and select the option in the printer driver.

Enable Check Print and reset the timeout

1. At the front panel Ready message, press Select.

2. Press the right arrow button until the display reads Printer Defaults.

3. Press Menu. Then press the right arrow button until the following message

appears:

Printer Defaults Check Print: Off Menu

4. Press Menu; the following message appears, where the asterisk (*) indicates

the current setting:

Check Print *Off Select

5. Press the right arrow button; the following message appears:

Check Print On Select

6. Press Select.

7. Change the timeout (the amount of time the printer pauses before

completing the print job): When the front panel displays Printer Defaults/Check Print Timeout, press Menu.

10 Phaser 780 Color Laser Printer

Advanced Print Features 2

8. Scroll to the preset timeouts, then press Select to activate your selection.

N O T E

You can also enable Check Print and control the default timeout through PhaserLink software. For details on PhaserLink software, refer to the PhaserShare Networking Manual on the printer’s CD-ROM or web site.

Use Check Print

1. In a supported driver, select Check Print:

■ LaserWriter 8.3.4 driver:

In the Print dialog box, click Options.

■ LaserWriter 8.5.1 driver:

In the Print dialog box, use the Printer-Speciﬁc Options pull-down menu.

■ Windows 95 / Windows 98 PostScript driver:

In the Device Options tab, click Printer features.

■ Windows NT driver:

Under the Properties tab, select the Advanced tab; in the Document Options tab, select Printer features.

■ Adobe PS3 driver for Windows 3.1:

Features tab options.

2. Check your ﬁrst print. At the front panel’s Check Print message, press

one of these buttons:

Cancel Cancels the print job. Continue Prints the entire print job.

Advanced Features and Troubleshooting Manual 11

2 Advanced Print Features

Using Image Smoothing

Image Smoothing blends adjacent colors in low-resolution (less than 150 dots per inch) images for smoother color transitions. For example, use Image Smoothing to improve the appearance of an image downloaded from a web site. Image Smoothing is not recommended for 300-dpi or higher images.

There are four ways of selecting Image Smoothing:

■ Through the printer’s front panel Printer Defaults menu.

■ In a supported printer driver; check the Image Smoothing box on.

■ Through PhaserLink software under Conﬁgure Printer Defaults.

■ Through one of the following PostScript utility ﬁles (see “Using Printer

Utilities” on page 79):

Macintosh

■ Image Smoothing On

■ Image Smoothing Off

■ SMOOTHON.PS

■ SMOOTHOFF.PS

Automatic tray switching

When your printer has a Lower T ray Assembly, you can easily run large jobs without having to replace media often.

1. For automatic tray switching to work properly, load the same type and size

media in all of the printer’s media trays. The media trays must also be of the same type (e.g., Universal). You can also use the Multi-Purpose Tray for automatic tray switching; ﬁll it with the same media type as the paper trays.

2. Install a tray in each of the printer’s tray slots.

12 Phaser 780 Color Laser Printer

Output Order

Advanced Print Features 2

This option lets you specify whether your document prints face up or face down in the printer’s output trays. Select the option in one of three ways (driver selections override all other settings):

■ Through the printer’s front panel Printer Defaults menu.

■ In a supported printer driver; Output Order option or Output Face Up

option.

■ Through PhaserLink software under Conﬁgure Printer Defaults.

N O T E

The driver or PhaserLink selections override the front panel setting.

Output Order: Face Up

■ Pages are output in the external tray on the left side of the printer.

■ Pages are output so that the ﬁrst page is on the bottom.

■ Depending on the driver you are using, check the Output Face Up box on,

or select Face Up.

Output Order: Face Down

■ Pages are output in the upper output tray, on top of the printer.

■ Pages are output face down in numerical order.

■ Depending on the driver you are using, uncheck the Output Face Up box,

or select Face Down.

Hints

■ Most prints from the Multi-Purpose Tray are output face up, depending on

the media type. If you select Paper at the Media Type prompt, you can select Face Down, and output will be on top of the printer.

■ If you are using the Quick Collate option — depending on the driver you

are using — select Output Face Down, or uncheck the Output Face Up box.

Advanced Features and Troubleshooting Manual 13

2 Advanced Print Features

PhaserLink PDF Direct Printing

PhaserLink PDF Direct Printing provides drag-and-drop printing of PDF and PostScript ﬁles from your web browser in Windows 95 and Windows 98 environments. Just drag any hyperlink for a PDF or PostScript ﬁle from the browser to the PDF Direct Printing icon on the desktop to print the ﬁle on your Tektronix printer. There is no need to open the ﬁle.

To install PhaserLink PDF Direct Printing, use the installer on your printer's CD-ROM. Choose Custom Install and check the box for PhaserLink PDF Direct Printing. Detailed instructions are provided in the README ﬁle and in the on-line help.

PhaserPrint Plug-in for Photoshop

The PhaserPrint™ plug-in, included on the printer’s CD-ROM, operates within the Photoshop application. With PhaserPrint, users can improve image transfer time and gain easy access to Tektronix printer features and other media features.

PhaserPrint software produces correct output only on supported Tektronix printers.

N O T E

If you use this plug-in with a printer not listed in the PhaserPrint dialog box, the image may be placed incorrectly on the page, or colors may look incorrect, or your ﬁle may not print.

Installing the plug-in: Macintosh

N O T E

The PhaserPrint Plug-in is automatically installed with the software installation option Easy Install.

Compatibility requirements

■ Photoshop 3.0 or later

■ System 7.5.5 or later

Installing the plug-in

1. From the printer’s CD-ROM, run the Installer application. Select Custom

Install.

2. Select PhaserPrint plug-in for Photoshop. Click Install; the ﬁle is installed

in the Photoshop application’s Plug-ins folder on your computer’s hard disk.

14 Phaser 780 Color Laser Printer

Installing the plug-in: Windows

Compatibility requirements

■ Photoshop 3.0 and higher

■ Windows 95/Windows 98 and Windows NT

■ (optional) TCP/IP support requires proper installation of IP networking

software and cards

Installing the plug-in

1. From the printer’s CD-ROM, run setup.exe. Select Custom Install.

2. Select PhaserPrint plug-in for Photoshop; the ﬁle is installed in the

Photoshop application’s Plug-ins directory on your computer’s hard disk.

Using the plug-in

1. If you don’t already have a default printer selected, do the following:

Advanced Print Features 2

■ Macintosh: Open the Chooser. Select a PostScript driver (such as the

Apple LaserWriter 8); select your printer. PhaserPrint software works like a printer driver, and prints to the printer you selected in the Chooser.

■ Windows: Within the PhaserPrint software, select your printer and

port, as described in “Print using (Windows)” on page 17.

2. Open Photoshop. Open an image ﬁle.

3. From the File menu, select Export. Select PhaserPrint; the PhaserPrint

dialog box appears.

4. In the Printer Model ﬁeld, select your printer.

5. PhaserPrint software supports the following image modes selected from

Photoshop’s Mode menu. If you select a mode not listed here, an error message appears and your image is not printed.

■ Bitmap

■ Grayscale

■ Indexed Color

■ RGB Color

■ CMYK Color

■ CIE L*A*B Color

Advanced Features and Troubleshooting Manual 15

2 Advanced Print Features

Selecting options in the PhaserPrint dialog box

Settings you make in the PhaserPrint plug-in remain in effect until you change them. The exception is Number of Copies, which defaults to 1 each time you start the plug-in.

N O T E

You can get information on any of the plug-in’s features or printer-speciﬁc options with the online Help function.

Number of copies

Enter the number of copies to print, from 1 to 1000.

Print using (Macintosh)

The Print using pop-up menu lets you choose between printing an image or saving the image to disk.

■ AppleTalk Prints the image to the printer currently selected in the Chooser;

the currently selected printer name is displayed in the Printer model ﬁeld. If the selected printer is not a PostScript printer, this option is unavailable (grayed-out).

■ PostScript ﬁle Saves an image to disk as a PostScript ﬁle. Click Save; a

dialog box lets you choose a new or existing ﬁle for saving the PostScript code.

When selected, the File format pop-up menu becomes available. This pop-up menu has two options: ASCII base-85 and Binary.

■ ASCII base-85 Image data is encoded using an ASCII base-85 ﬁlter

during ﬁle output, making the resulting PostScript ﬁle portable, and downloadable through interface ports that don’t support binary data.

■ Binary Image data is output in binary format.

16 Phaser 780 Color Laser Printer

Advanced Print Features 2

Print using (Windows)

The Print using pop-up menu lets you choose between printing an image or saving the image to disk. It has two to four options, depending on your system conﬁguration:

■ TCP/IP Available if a TCP/IP stack is installed and running. From Printer

model, choose a printer. Add and delete printers in the list, and edit

printer conﬁguration.

N O T E

TCP/IP is the fastest printing method; it prints jobs in much less time than the Parallel Port or Printer Driver methods, and is the recommended method if it is available for the printer you are using.

■ Local Port Available if you have local ports installed in your PC. From the

Port Name, choose the desired printer port.

■ Printer Driver Prints the image through the selected printer driver. From

Driver name, choose a printer.

■ PostScript ﬁle Saves an image to disk as a PostScript ﬁle. Click Save; a

dialog box lets you choose a new or existing ﬁle for saving the PostScript code.

When selected, the File format pop-up menu becomes available. This pop-up menu has two options: ASCII base-85 and Binary.

■ ASCII base-85 Image data is encoded using an ASCII base-85 ﬁlter

during ﬁle output, making the resulting PostScript ﬁle portable so that it can be downloaded through interface ports that don’t support binary data. Note that the ﬁle may be up to 25% larger.

■ Binary Image data is output in binary format. Recommended for

network printing only (not for the parallel port).

Printer name

Displays the currently selected printer.

Printer model

■ Lists all printers supported by PhaserPrint software.

■ When you select your printer model, PhaserPrint displays the correct

options for your printer.

Advanced Features and Troubleshooting Manual 17

2 Advanced Print Features

Media size (selection)

■ Paper sizes are printer-speciﬁc; refer to the online Help for your printer’s

options. Select your printer in the Printer model ﬁeld before selecting a paper size.

Color Correction

■ The setting remains in effect until you change it.

■ Color Corrections are not available if the Mode is Lab.

■ If RGB is the selected Mode in Photoshop, the Calibrated RGB option is

also available.

Media

■ The setting remains in effect until you change it.

Quality

■ The setting remains in effect until you change it.

Rendering Intent

■ Available in the following cases:

■ If the Mode in Photoshop is RGB, and you select Calibrated RGB as

the Color Correction in PhaserPrint.

■ If the Mode in Photoshop is Lab.

■ Calibrated RGB and Lab modes take longer to print than other modes

because the printer must convert for printing CIE colors to RGB or CMYK colors.

Compress Image Data

■ Compresses image data so that less data is sent to the printer or stored in a

ﬁle.

■ Useful if your network connection is slow, for example, if you are

connected to a very busy network or if you are using LocalTalk or a parallel port. For fast networks, printing may be faster without using this option.

■ The setting remains in effect until you change it.

■ Default is on.

18 Phaser 780 Color Laser Printer

Advanced Print Features 2

Fast preview

■ Quick print of your image with slightly reduced image quality.

■ Reﬂects the printer color correction you selected.

■ For the fastest printing, use the None color correction option.

■ Default is off.

Output face up

■ Print a document face-up, stacking pages so that the ﬁrst page is on the

bottom: Check this option on.

■ Print a document face-down, stacking the pages face-down in the order

they are printed: Check this option off.

■ The setting remains in effect until you change it.

■ Default is off.

■ Transparencies and other prints made from the Multi-Purpose Tray stack

face up only.

Check Print

■ When sending a multiple-copy print job to the printer through the driver,

you can select Check Print to preview the ﬁrst page of the job, and determine if the job is printing as expected before proceeding with the remainder of the job. This option is especially useful when printing many copies.

■ Available only with the Plus Feature Set.

■ Check Print must be enabled in the printer’s front panel.

■ At the printer’s front panel, set the Check Print timeout.

■ Default is off.

1. Click the Check Print check box.

2. Check your ﬁrst print. At the Check Print message on the printer’s front

panel, press one of the buttons:

■ Cancel Cancels the print job.

■ Continue Continues printing the entire job.

Advanced Features and Troubleshooting Manual 19

2 Advanced Print Features

Image 780Smoothing

■ Blends adjacent colors so that color transitions are less noticeable.

■ Use this option when the image being printed was scanned at a lower

resolution than the printer’s output resolution. For example, printing an image scanned at 72 dpi using the printer’s Standard print quality mode (600 dpi).

■ Images printed using Image Smoothing appear with less sharp detail but

with smoother color transitions.

■ Default is off.

Stylized representation of the page

■ The lower left area of the dialog box displays a stylized representation of

the page as it would look when printed using the current selections in the

Scale, Scale to ﬁt, Printer model, Media size (selection), Landscape orientation, Replicate images, Center images, and Image separation

options. When you change any of these selections, the representation of the page is redrawn to reﬂect the new selection.

■ If Show color preview of image is on, an approximate color image is

displayed.

Scaling an image

■ Scale to ﬁt

■ Scales an image to the largest size that ﬁts the image area of the

currently selected page size or orientation.

■ Automatically updates the Scale ﬁeld value.

■ Scale

■ Type the percentage the image should be scaled, from 10 percent to

2000 percent.

■ Use with the Replicate images option to produce multiple copies of an

image on a single page.

■ Alert message: Image clipping will occur.

This message appears in the PhaserPrint dialog box whenever a scaled image will not ﬁt within the image area of the currently selected page size or orientation option.

20 Phaser 780 Color Laser Printer

Advanced Print Features 2

Landscape orientation

■ Prints the image horizontally (landscape) on the page. Leave this box

unchecked to print the image vertically (portrait) on the page.

■ Refer to the Stylized representation of the page, in the lower left corner of

the dialog box, to see how your selection will look when printed.

Center images

■ Centers the image in the page’s image area.

■ If this box is not checked, the lower left corner of the image is aligned with

the lower left corner of the printable area of the page.

■ If the Center images box is checked and the Replicate images box is

checked, the set of replicated images are centered in the image area of the page.

Replicate images

■ Fills the page’s image area with as many copies of the image as will ﬁt.

■ The size of each replicated image is determined by the setting in the Scale

text box.

■ If the size of each replicated image (shown as black rectangles in the

stylized representation of the page) is too small to display, the total image area of the printed page is shown as a single gray rectangle.

Image size

■ Reﬂects the dimensions, in inches or millimeters, of the image.

■ If the value in the Scale box is out-of-range, the image dimensions are

displayed with question marks.

Advanced Features and Troubleshooting Manual 21

2 Advanced Print Features

Image separation

■ Only available if the Replicate images box is checked.

■ Type an amount, in inches or millimeters (depending on your system’s

measurement standard), to specify the amount of separation between each replicated image.

■ A larger amount reduces the number of images that can be printed at

one time.

■ Minimum allowed separation value is 0.

■ Maximum separation value is 100 mm (4 inches).

■ Default separation value is 3.175 mm (0.125/one-eighth inches).

■ V alid characters for this ﬁeld ar e 0 to 9 and a period (or decimal point).

■ As you type a value, the stylized representation of the page, and

Number of images and Image layout values are dynamically updated. If the value entered in the Image separation ﬁeld is out-of-range, the values in these other ﬁelds are replaced by question marks, and no images are shown in the stylized representation of the page. If the value is out-of-range, and you click Print or Save, the following alert is displayed:

The value for Image separation is out of range. It will be replaced with the closest allowed value.

Number of images

■ Displays the number of scaled images that will ﬁt in the image area of the

currently selected Media size (selection) and Landscape orientation options.

■ Number of images reﬂects the current Image separation value.

■ If the Replicate images box is not checked, this number is set to 1.

■ If either Scale or Image separation values are out-of-range, a question

mark is displayed.

22 Phaser 780 Color Laser Printer

Advanced Print Features 2

Image layout

■ Shows how the scaled images will ﬁt horizontally and vertically in the

image area of the currently selected Media and Landscape orientation options.

■ Image layout reﬂects the current Image separation value.

■ If the Replicate images box is not checked, this number is set to 1 x 1.

■ If either Scale or Image separation values are out-of-range, question marks

are displayed.

Media size (display)

Reﬂects the dimensions, in inches or millimeters, of the selected media size.

Show color preview of image

Displays an approximate color image, rather than a black box, in the Stylized representation of the page ﬁeld.

Advanced Features and Troubleshooting Manual 23

2 Advanced Print Features

24 Phaser 780 Color Laser Printer

Chapter

Troubleshooting

On-line support

Visit Tektronix’ color printer web site for the most up-to-date information about your printer. View updated user documentation, download utility ﬁles, get answers to frequently asked questions, ﬁnd a list of Tektronix dealers in your area, or contact customer support.

Tektronix Color Printer web site

Documentation www.tek.com/Color_Printers/userdoc/introduction.html

Technical support www.tek.com/Color_Printers/support/colcare.html

www.tek.com/Color_Printers/

Color use tips for novices and experts

PhaserLink software www.tek.com/Color_Printers/products/phaserlink.html

TekSMART™ Knowledge Base

Anonymous FTP server ftp.tek.com/Color_Printers/

Email update notices www.tek.com/Color_Printers/support/subscribe.html

www.colorize.com

www2.tek.com/merlin/tko

Advanced Features and Troubleshooting Manual 25

3 Troubleshooting

Customer Support Centers

For more information or for getting help with troubleshooting or servicing your printer, contact your local Tektronix reseller, authorized service provider, or the following resources worldwide:

Customer Support Centers

Australia

1-800-811-177

Austria

0660 5804

Belgium

02 720 9602

Brazil

0800 16 0220

Canada

1-800-835-6100

China

10-6235-1230

Denmark

(44) 533 444

Eastern Europe and the Middle East

+44 1908 68187

Finland

0203 206 30

All other locations: Contact local Tektronix resellers and authorized service providers or Tektronix ofﬁces. For a list of resellers in your area, visit www.tek.com/Color_Printers/contacts

France

01 69 86 8137

Germany

0180 525 3535

Hong Kong

2585-6655

India (South Asia)

(91) 80-227-5577

Italy

02 45 287 000

Japan

81 3 3448 4872

Korea

2-528-5299

Luxembourg

400 847

Netherlands

(040) 267 0440

New Zealand

+61 2 9888 0100

Norway

(22) 723 801

Singapore (ASEAN)

1-800-356-5565

Spain

902 239 272

Sweden

(08) 299 071

Switzerland

155 9493

Taiwan

(02) 2757-1571

Thailand

2-645-4407

U.K.

(01) 908 681 707

U.S.

1-800-835-6100

26 Phaser 780 Color Laser Printer

Getting information by fax

Another Tektronix resource for up-to-date information is HAL (Highly Automated Library). If you have a fax machine and a touch-tone telephone, you can quickly receive the latest technical hints and tips, solutions to common technical problems, and application notes for software such as CorelDRAW! and QuarkXPress.

Call HAL from anywhere in the world; the fax library is available 24 hours a day, seven days a week. For a catalog listing HAL documents, call one of the following numbers.

Country Numbers

Austria Belgium Denmark Finland Holland

Troubleshooting 3

00 44 1908 681839

Italy Norway Switzerland France 0800 90 81 86 Germany 0130 819 220 Spain 07 44 1908 681839 Sweden 009 44 1908 681839 UK 01908 681839 Other countries +44 1908 681839

(where + is your country’s International Access Code)

Advanced Features and Troubleshooting Manual 27

3 Troubleshooting

Diagnostic tools

The printer provides several tools for diagnosing and solving various types of problems; these tools include the following:

Consumables Page

Phaser® 780 Color Printer

Toner

Life Remaining

25 %

Fuser Roll

Imaging Unit

Black

Life Remaining

Magenta

Life Remaining

Cyan

Life Remaining

Yellow

Life Remaining

0% 50% 100%

Count (Pages): 1061

Life Remaining

0% 50% 100%

Count (Pages): 1061 S/N: 00:00:00:00:00:00 Avg. toner coverage/color: 20% Date installed: 11/1/98

50% 100%

10 %

Your average coverage/page:

33 %

Your average coverage/page: 40.0%

50 %

Your average coverage/page: 50.0%

75 %

Your average coverage/page: 30.0%

Fuser Roll

20.0%

Imaging Unit

Toner

9925-10

Found in the front panel’s Help Pages menu. Included are the% Life Remaining gauges, showing the approximate remaining life for the toner cartridges, the imaging unit, and the fuser roll cartridge; average coverage per page percentages for toners, and dates of installation for each consumable.

Service Print 1

Conﬁguration Page

Configuration

Phaser® 780 Color Printer

Test Print

Black

Cyan

Magenta

Yellow

Found in the Help Pages menu; ﬁve separate pages help you diagnose print quality problems (for example, if a user-replaceable component needs to be replaced).

9925-11

Found in the Help Pages menu; provides useful information for installation and troubleshooting:

■ Printer’s name and Internet address

■ Firmware version

■ Printer serial number

■ Network information

■ Printer feature status (for e xample, Check Print enabled)

28 Phaser 780 Color Laser Printer

9925-1

Usage Proﬁle Report

Usage Profile

Phaser® 780 Color Printer

9925-13

PhaserLink™ Software

Troubleshooting 3

Found in the Help Pages menu; provides detailed information on consumables used, tray and media selections, printer interventions, as well as an analysis of usage rates. Useful for planning your consumables ordering and tracking the average use of consumab les on a per-job basis.

Use a standard web browser to view printer status, control printer conﬁguration, view consumable information, and link to online documentation via the World Wide Web.

Note: To use PhaserLink software, the printer must be

connected to a network running TCP/IP. Refer to the PhaserShare Networking Manual on the printer’s CD-ROM for complete details.

Front panel

Status messages

Jam at A, B Press i for information

9925-15

Automatically reﬂects a condition requiring user attention.

Info button

Provides useful diagnostic information (suggestions and brief explanations) when the printer experiences a problem.

PS Error Handler Enabled in the front panel’s Printer Defaults menu.

Used to diagnose PostScript problems. When a PostScript error occurs, an error page prints out if the error handler is enabled.

Advanced Features and Troubleshooting Manual 29

3 Troubleshooting

Maintaining print quality

If you notice a problem with the quality of your prints, the probable solution is replacing one of the consumable components (toner cartridges, imaging unit, fuser roll cartridge).

■ If the printer’s front panel message indicates replacing one or more

consumables, replace it if necessary.

■ To help you diagnose the problem (in the absence of a front

panel message), print the Consumables Page and Service Print 1 from the front panel’s Help Pages menu. Refer to “Symptoms and solutions” on page 31 for examples of symptoms, probable causes, and solutions.

Basic rules for troubleshooting

Where does the symptom appear? Solution

One color only:

All four colors:

■ Make another print.

■ Replace the color toner cartridge.

■ Make another print.

■ Replace one of these consumables:

■ imaging unit

■ fuser roll cartridge

■ toner cartridge

Refer to “Symptoms and solutions” on page 31 for more detailed solutions.

30 Phaser 780 Color Laser Printer

Troubleshooting 3

Symptoms and solutions

Front Panel Messages

Symptom Possible Causes Solution

Power indicator is blinking. The printer is processing or printing a job. Wait for the job to be completed or cancel the

Y ou have enter ed a menu in the front panel. Exit the menu.

Power indicator is off. The printer is not ready, is disabled, or has

detected an error.

Error indicator is on. Attention is required, but not immediately.

For example, when the front panel message indicates a toner cartridge is low.

Error indicator is blinking. The printer detects a user-correctable

error, such as an open door or a paper jam. Error occurred that may be

user-correctable.

The front panel menu exits and returns to Ready without anyone pressing the button.

Front panel reports:

Jam at <Location>

(The printer icon on the front panel display ﬂashes the location of the jam.)

Front panel reports:

Load Media in Tray <no.>

Front panel reports:

Load Media in Multi-Purpose Tray

Front panel reports:

<color> Toner Low

Front panel reports:

Replace <color> Toner Cartridge

Front panel timeout: if no activity occurs in 5 minutes, the front panel returns to Ready.

Media jam. ■ Jam at A, B: Pull out the media-feed unit on

Too much media is loaded in the media tray.

Media is wrinkled or curled. Change the media. Media is too thick or too thin. Use recommended media. Refer to the User

Media is damp from humid conditions. Replace with a fresh ream. Store media in a

The media installed is not what the printer is expecting.

Media in the multi-purpose tray is not the same media type selected in the driver.

The indicated color toner cartridge is almost empty.

Indicated color toner cartridge is empty. ■ Replace the indicated color toner cartridge

job.

Read the front panel message to determine the printer’s status.

Correct the condition reported by the front panel.

Correct the condition reported by the front panel (e.g., close the door or clear the media jam).

■ Press the “i” (information) button for

more information on the error condition.

■ Turn the printer off and back on again. If

the indicator is still on or blinking after the power-up sequence, the printer may require service.

Press Select to enter the front panel menu.

the lower right side of the printer . Refer to the User Guide or the label on the inside of the unit to clear the jam.

■ Jam at C, D: Pull out the fuser unit on the

lower left side of the printer . Refer to the User Guide or the label on the inside of the unit to clear the jam.

■ Jam at E: Open the cover on the top left of

the printer. Refer to the User Guide or the label on the inside of the cover.

■ Reduce the amount of media to below the

media level indicator on the media tray label.

■ Make sure that paper or transparencies are

installed correctly and in the media-speciﬁc tray.

Guide for more information.

controlled environment.

■ Change the default media tray to match the

desired media type; turn the printer off and then turn it on again.

■ Cancel the job and check for the appropriate

driver selection.

■ Load the correct media type in the

multi-purpose tray or reselect the media type from the front panel.

■ Order a toner cartridge now. Change the

toner cartridge soon.

now; the printer stops until you replace the cartridge.

Advanced Features and Troubleshooting Manual 31

3 Troubleshooting

Front Panel Messages (cont'd.)

Symptom Possible Causes Solution

Front panel reports:

Imaging Unit Life Almost Over

Front panel reports:

Replace Imaging Unit

Front panel reports:

Fuser Roll Cartridge Low

The imaging unit is wearing out. Replace the imaging unit soon; order an

The life of the imaging unit life has been exceeded.

The fuser roll cartridge is almost spent. Order a new fuser roll cartridge now. Replace

imaging unit now. Although it continues to function, the print quality may be affected.

Replace the imaging unit now.

the fuser roll cartridge soon.

Front panel reports:

Replace Fuser Roll Cartridge

Front panel reports:

Printer Maintenance Required Soon

Front panel reports:

Replace Fuser

Front panel reports:

Error ##

The fuser roll cartridge is spent. Replace the fuser roll cartridge now.

The fuser is wearing out. Call Customer Support.

The fuser is worn out. Call Customer Support.

An error occurred that is not user-correctable.

See “Error codes” on page 38 for a list of common error codes.

Press the Info button on the front panel for more information on the problem.

Turn the printer off and back on again. If the error persists, call Customer Support.

32 Phaser 780 Color Laser Printer

Print Quality Problems (And Examples)

Symptom Solution

Small white spots appear in the same place on every print.

Make another print. If the defect is in the same location, call Customer Support. If not, replace the imaging unit.

Troubleshooting 3

Vertical bands of varying width and density appear across the prints.

Dark band appears in the same area on B-size paper, about 364 mm (14.3 in.) from the leading edge of the media, or on every other print on A/A4 media.

■ Reprint several pages.

■ Try changing the background color of the print.

■ If the problem persists, visit the Tektronix web site or call

Customer Support.

■ Reprint several pages.

■ Try changing the background color of the print.

■ If the problem persists, visit the Tektronix web site or call

Customer Support.

Advanced Features and Troubleshooting Manual 33

3 Troubleshooting

Print Quality Problems (And Examples) (cont'd.)

Print shows small, random light or dark spots in a

Replace the color toner cartridge.

single color.

Prints are missing ﬁne-line detail. Refer to the % Remaining gauge for the imaging unit on the

Consumables Page. The imaging unit may need to be replaced.

Prints have dull, faded colors. ■ If you are using a media tray, make sure that you have loaded

the correct media in the

■ If you are using the Multi-Purpose Tray , make sure that y ou have

PAPER tray or TRANSPARENCY tray.

selected the correct media type in the printer’s front panel.

Print the Consumables Page and Service Print 1 from the front panel’s Help Pages.

■ If all colors are faded on the four-color Service Print 1, the

imaging unit may need to be replaced. Refer to the % Remaining gauge for the imaging unit on the Consumables Page.

■ If one color is faded, replace the toner cartridge.

Make sure that the imaging unit stays covered until immediately before installing it in the printer. Exposure to light can damage the imaging unit and will produce streaks or faded prints.

Make sure that the toner cartridges are installed correctly. Make sure that you use high-quality laser paper. See the User

Guide for recommended media types, weights, and sizes. Use only Tektronix transparencies. Tektronix does not guarantee

the results of non-Tektronix transparencies in Tektronix printers. Try a different color correction mode.

Image is very faded or pieces of the image are missing; toner on the page is loose.

When using the Multi-Purpose Tray, make sure that you have selected the correct media type in the printer’s front panel menu.

Make sure that the paper guides are set ﬂush against the media in the paper trays.

Make sure that specialty media is used only in the multi-purpose tray.

Images are offset or ghosted.

■ Reseat the fuser roll cartridge.

■ The fuser roll cartridge may be depleted. Replace fuser roll

cartridge.

■ If you are making more than 500 prints per day, order the

Hi-duty Fuser Roll Cartridge.

Photographic images appear grainy or mottled. Check your driver or application print settings. Turn off Image

Smoothing; in your application turn off Finepoint.

34 Phaser 780 Color Laser Printer

Print Quality Problems (And Examples) (cont'd.)

Troubleshooting 3

Streaks or spots Most spots are caused by ﬁngerprints or dust introduced into the

The back of the printed page appears dirty. Toner particles have contaminated the transfer roller. This can

printer while installing the Imaging Unit or loading media. Make sure that the surface where you unpack the imaging unit,

paper, and transparencies is free of dust. Keep supplies in a covered area or a closed box.

Make sure that the imaging unit stays covered until immediately before installing it in the printer. Exposure to artiﬁcial light for more than 3 minutes or direct sunlight for 30 seconds can damage the imaging unit.

Do not touch the right side or underside of the imaging unit; ﬁngerprints affect print quality.

Make sure that the media is clean. Make sure that you handle the media on the outside edges to

avoid ﬁngerprints. To get rid of ﬁngerprint spots, print 20 prints to clear.

happen if the printed image is larger than the media (for example, when printing on envelopes). Run 10-20 prints to clean the transfer roller.

If you can’t make a print

Symptom Solution

Printer not operating Make sure that you plugged in the printer and turned it on.

Make sure that you connected the interface cable(s) properly. Print Service Print 1 from the front panel to verify that the controller board is functional. Verify that your printer can communicate:

If you have a Macintosh

Make sure that you have the correct PPD ﬁle installed and selected and that you have selected the printer in the Chooser. If the printer’s name does not appear in the Chooser, your network connection may be faulty.

You can use the Print Window command in the Finder to send a ﬁle to the printer without using an application. If the communication link betw een y our computer and the printer is working, the printer produces a directory listing of the active window on the desktop.

If you have a PC

Type this DOS command:

echo %! > port echo showpage[Ctrl-D] > port

Where [CTRL-D] indicates pressing the D key while holding down the CTRL key. Substitute the name of the printer port (for example LPT1:, LPT2:) f or the v ariable port in this command. For example, if you are testing a parallel connection on LPT1, type:

echo %! > lpt1: echo showpage[Ctrl-D] > lpt1:

If the communication link between your computer and the printer is working, the printer ejects a blank page. If this occurs, but you cannot print from your application or through Windows, make sure that the appropriate driver is installed and that you have selected the printer correctly.

If the printer does not respond by printing a page from the computer but does print from the front panel, suspect your network. If the printer will not print from the front panel, call Customer Support.

Advanced Features and Troubleshooting Manual 35

3 Troubleshooting

If you can’t make a print (cont'd.)

Symptom Solution

Printer doesn’t appear in the Chooser (Macintosh)

Problems with image size and position

Symptom Solution

Off-set images Check your application for correct image sizing.

Cut-off images Check your application for image sizing.

Make sure that the printer is turned on and the cables are correctly attached. Check the termination (refer to the documentation for y our network adapter or connector

for information on termination). If you have changed the printer’s name, make sure that you have given it a unique name

(not the same as any other printer in the zone or on the network). Make sure that the correct network is selected in either the Network or AppleTalk

Control Panel.

Make sure that media is loaded correctly in the media trays. Set the paper guides ﬂush against the media.

Make sure that you hav e installed the driver f or this printer , or the correct PPD ﬁle, so that you can select the correct page sizes from the driver.

If printing on transparencies, and you have a Lower Tray Assembly installed, make sure that the

Make sure that you are using the correct PPD ﬁle and have selected the correct page size.

Make sure that the correct size media is in the media tray. Make sure that media is loaded correctly in the media trays. Set the paper guides ﬂush

against the media.

TRANSPARENCY tray is installed in tray slot no. 1(the tray slot in the printer).

36 Phaser 780 Color Laser Printer

Problems with jams

Symptom Solution

Frequent paper-picking errors

Frequent media jams Use only high-quality laser paper and other media. See the User Guide for

Media frequently wraps around the fuser.

Fan the paper or transparencies before installing them in their respective trays; this is especially important for transparencies because they tend to stick together.

Make sure that the media is installed under the hook at the front of the media tray and that the paper guides are set ﬂush against the media.

Use paper from a fresh ream.

recommended media types, weights, and sizes. If you are using media that is 120 g/m

setting is selected in the driver. If it is, change the setting to Face Up. If the problem persists, use the Multi-Purpose Tray rather than a media tray.

Use only Tektronix transparencies. Tektronix does not guarantee the results of non-Tektronix transparencies in Tektronix printers.

Make sure that the media is installed under the hook at the front of the media tray and that the paper guides are set ﬂush against the media.

Do not overﬁll the media trays, as indicated by the ﬁll labels on the trays. Use paper from a fresh ream. Replace the fuser roll cartridge. Use only Tektronix media. Verify driver settings for specialty media.

(28 lb.), check if the Face Down media output

Troubleshooting 3

Advanced Features and Troubleshooting Manual 37

3 Troubleshooting

Error codes

If the printer’s front panel ﬂashes a message alternating with Error XX, ﬁnd the error code in this table and follow the instructions for resolving the problem.

Error Codes and Actions

Error User Corrective Action

Printer Maintenance Required Soon

[no error code is displayed]

Error 10 Laser Unit Error

Error 11, 12 Image Density

Error

Error 13 Density

Calibration Error

Error 21 Toner Carousel

Error Error 22

PCDC Error Error 23

Environment Sensor Error

Error 24 2nd Bias Roller

Error Error 40, 41, 42,

43, 44 Fuser Temperature

Error

Error 61 Process Motor

Error

Error 62 Paper Handling

Motor

■ Contact Customer Support. (Note that the printer will continue to

print.)

■ Turn the printer power off, then on.

■ If problem persists, check www2.tek.com/merlin/tko and/or

contact Customer Support.

■ Turn the printer power off, then on.

■ Replace Imaging Unit. Turn the printer off, then on.

■ If problem persists, check www2.tek.com/merlin/tko and/or

contact Customer Support.

■ Turn the printer power off, then on.

■ If problem persists, check www2.tek.com/merlin/tko and/or

contact Customer Support.

■ Turn the printer power off, then on.

■ If problem persists, check www2.tek.com/merlin/tko and/or

contact Customer Support.

■ Open the fuser drawer on the bottom left of the printer , then close it.

■ Turn the printer power off, then on.

■ If problem persists, check www2.tek.com/merlin/tko and/or

contact Customer Support.

■ Turn the printer power off, then on.

■ If problem persists, check www2.tek.com/merlin/tko and/or

contact Customer Support.

■ Check for and clear paper jams.

■ Open the paper feed unit on the right side of the printer, then

close it.

■ Turn the printer power off, then on.

■ If problem persists, check www2.tek.com/merlin/tko and/or

contact Customer Support.

38 Phaser 780 Color Laser Printer

Error Codes and Actions (cont'd.)

Error User Corrective Action

Error 70, 71 Imaging Unit ID

Error Error 72

Imaging Unit Count Error

Error 73 Imaging Unit ID

Error Error 74, 75

Imaging Unit Count Error

Error 76, 77 Engine Board

Error

Troubleshooting 3

■ Remove and reinstall the Imaging Unit. Turn the printer off, then on.

■ Replace the Imaging Unit. Turn the printer off, then on.

■ If problem persists, check www2.tek.com/merlin/tko and/or

contact Customer Support.

■ Turn the printer off, then on.

■ If problem persists, check www2.tek.com/merlin/tko and/or

contact Customer Support.

Advanced Features and Troubleshooting Manual 39

3 Troubleshooting

Print quality hints

To ensure the best print quality and the most reliable printer operation, follow these simple guidelines:

■ Use high-quality paper and only Tektronix transparencies, glossy coated

■ Do not use inkjet media, especially inkjet coated paper and inkjet

■ Keep the imaging unit’s light exposure to a minimum — less than

paper, and fabric transfer media.

transparencies. Inkjet media are coated with a substance that will damage the fuser; Tektronix does not furnish service for damage or malfunction caused by the use of non-Tektronix supplies or consumables. Always use Tektronix coated paper and transparencies that have been specially designed for use with Tektronix Color Laser Printers.

90 seconds of artiﬁcial light and no exposure to sunlight — or you may damage the unit:

■ When installing a new imaging unit, keep the protective wrapping on

until immediately before inserting the unit.

■ If, when installing the imaging unit, you also need to install other

components, install the imaging unit last to minimize its light exposure.

■ Do not leave the printer’s front door open for extended periods of time

(for example, several hours).

■ Do not touch or otherwise contaminate the blue surface of the imaging

unit; ﬁngerprints or other defects may appear on your output.

40 Phaser 780 Color Laser Printer

Media hints

Use high-grade media. For best reliability and image-quality, always use Tektronix media. Refer to the printer’s User Guide for ordering information. Do not use media designed for inkjet printers; it may damage the fuser.

Media handling

■ Make sure that the media is dust-free. Dust and dirt can result in poor

print quality.

■ Handle media with both hands at the edges to avoid creases and

ﬁngerprints.

■ Store media in the original, dust-free package in the same environmental

conditions as the printer.

If your printer has a Lower Tray Assembly installed

■ Insert the TRANSPARENCY tray only in tray slot no. 1, or the printer’s tray

slot.

Troubleshooting 3

Specialty media

■ Always load specialty media (envelopes, Tektronix glossy coated paper,

card stock, fabric transfer sheets) in the Multi-Purpose Tray. Use the appropriate driver and printer settings for the media.

■ Printing on specialty media can reduce the life of the printer’s components

and may require more frequent printer cleaning.

Advanced Features and Troubleshooting Manual 41

3 Troubleshooting

Improving print speed

Relative port speed

Ethernet and Token Ring are the fastest ports, followed by the parallel port, then the LocalTalk port.

Fastest print time

The total print time depends on the following:

■ Image complexity

■ Image size

■ Type of port used and network trafﬁc

■ Printer’s memory conﬁguration

■ Print quality mode selected

■ Color correction mode selected

■ If Image Smoothing is activated

■ Number of non-resident fonts used

42 Phaser 780 Color Laser Printer

Printed colors are not what you expected

■ Select another Color Correction option in a supported driver and print

your image again; refer to page 63 for more information on color correction.

■ Make sure that you are using a supported printer driver installed from the

printer’s CD-ROM.

■ If you are sharing the printer with other users on a network, another user

may have changed the printer’s default color correction.

■ If you use the driver’s Use Printer Setting option and printed colors are

not what you expected, check the following:

■ A selection may have been made in the front panel’s TekColor

Correction menu.

■ A color corr ection utility ﬁle may have been downloaded to the printer .

Refer to “Color corrections” on page 63 for details on how these settings affect prints made from a driver.

Troubleshooting 3

Advanced Features and Troubleshooting Manual 43

3 Troubleshooting

Printing PANTONE Colors

If printer-speciﬁc PANTONE Colors are not printing as expected, make sure that you are printing without any color corrections selected. Refer to “PANTONE® Color ﬁles” on page 71 for more information.

There are many variables in process reproduction of colors generated by your printer, any one of which may affect the quality of the PANTONE Color simulation, including:

■ Type of media used

■ Print quality mode selected

■ Effective ﬁnal resolution

■ Dot structure/halftones

■ Density of the toner colors

Using the Tektronix halftone screens

Tektronix halftone screens are designed for Tektronix printers and improve print quality over application-set halftone screens. The Setscreen Off (SCRENOFF.PS) utility ﬁle redeﬁnes some PostScript operators, such as the setscreen, setcolorscreen and sethalftone. When downloaded to the printer, this ﬁle prevents applications from overriding the Tektronix proprietary halftone screens.

Macintosh ﬁle names PC ﬁle names

Setscreen On Setscreen Off Apple Printer Utility

SCREENON.PS SCRENOFF.PS

N O T E

The printer’s default setting is off.

Refer to “Using the ﬁles on the printer’s CD-ROM” on page 79 for instructions on using these ﬁles.

44 Phaser 780 Color Laser Printer

Selecting page sizes in Windows applications

In some Windows applications, you can select printer page sizes in a Print Setup dialog box accessed from the File menu. If you use a Print Setup dialog box to select the printer from your application, some page sizes may not be visible in the list.

If the printer page size you want to use is not visible in the list, do the following:

Windows 3.1

From the Main window, open the Control Panel and double-click the

Printers icon.

2. In the Printers dialog box, select your printer in the list of printers.

3. Click the Setup button.

4. In the Setup dialog box, select the page size you want and click OK.

5. Return to your application. If you open the Print Setup dialog box again

from within your application, the page size selection may be blank. The page size you just selected in the driver is still selected, it is just not visible in the list.

Troubleshooting 3

6. Print as usual.

N O T E

If you open the Print Setup dialog box from within an application, and the page siz e selection is blank, the blank represents the page size last selected from the printer driver through the Control Panel. You can leave the page size selection blank and print as usual, or you can select a page size from the list.

Windows 95/Windows 98

Click the Start icon in the task bar on your screen; a menu appears.

2. Move the cursor over Settings; another menu appears.

3. In the menu, click Printers; the Printers window appears.

4. In the Printers window, select your printer’s icon. From the File menu,

select Properties.

5. Click the Paper tab.

6. Choose a page size, and click OK.

7. Return to your application.

Advanced Features and Troubleshooting Manual 45

3 Troubleshooting

Fonts printing incorrectly from Windows

If fonts are printing incorrectly from Windows, make sure that you installed the correct printer with the supported driver and PostScript printer description (PPD) ﬁle.

If you are not sure which printer conﬁguration you have, print the Conﬁguration Page from the front panel’s Help Pages menu; it lists your printer’s feature set, as well as the amount of memory installed and other useful information.

46 Phaser 780 Color Laser Printer

Sharing the printer on a network

Driver, utility ﬁles, and front panel interactions

If your printer is shared on a network, you can affect prints made by others when you download a utility ﬁle or use the printer’s front panel menus to change the printer’s default settings.

■ When you print from a supported driver with any print feature selection

except Use Printer Setting, the driver selection overrides front panel selections or downloaded utility ﬁles for prints made from the driver.

■ When you print from a supported driver with the Use Printer Setting

option, your images are printed with either a previously downloaded utility ﬁle or the default front panel menu selections.

■ When you print from a non-supported driver , your images ar e printed with

either a previously downloaded utility ﬁle or the default front panel menu selections.

■ If the colors on your prints are not what you expected, and your system

administrator has disabled some of the printer’s front panel menus, use one of these methods to determine what settings are in effect:

Troubleshooting 3

■ Ask your system administrator whether a utility ﬁle has been

downloaded to the printer.

■ Print the Conﬁguration Page from the front panel Help Pages menu to

see the current color correction selection.

■ Use PhaserLink software to view the current printer defaults.

If the Apple Printer Utility does not work (AppleTalk)

If your printer is connected through a print server, you can use only the Apple Printer Utility to download PostScript utility ﬁles.

Advanced Features and Troubleshooting Manual 47

3 Troubleshooting

Startup page prints even though it is disabled

If the printer detects a nonfatal error at power-up (for example, faulty printer ports and some memory failures), the Startup Page prints, even if you have disabled it. In this case, the page contains one or more of the error messages listed in the following table. Depending on your needs, you may not need to call for service immediately.

Error messages on the Startup Page

Message Description

Parallel Port failed I/O Card failed SCSI Port failed

DRAM DIMM x failed One of the memory DIMMs is not working. In this message,

The named port is not working. The other ports can still be used.

x indicates the number of the DIMM that failed. Since the printer’s base memory is still working, the printer can still be used, but throughput may suffer.

48 Phaser 780 Color Laser Printer

PostScript printing errors

If your printer reports a PostScript error when printing from Adobe PageMaker, MacroMedia FreeHand, QuarkXPress, or Canvas, you may be using an older or incorrect version of the PostScript printer description (PPD) ﬁle. Refer to the printer’s Setup Guide for instructions on installing printer description ﬁles.

1. Use the most current printer description ﬁle. To determine the date of the

ﬁle you are using, do the following:

Macintosh users:

■ Select a printer description ﬁle.

■ From the File menu, choose Get Info. Make a note of the ﬁle’s version

date.

Windows 3.1 users (when using the Adobe 3.0.2 driver):

■ In the File Manager, check a printer description ﬁle’s creation date.

■ Make a note of the ﬁle’s version date.

Windows 95/Windows 98 users:

■ In the Windows Explorer, check a printer description ﬁle’s creation

date.

Troubleshooting 3

■ Make a note of the ﬁle’s version date.

2. Check the Tektronix web site (www.tek.com/Color_Printers/) to see if the

printer description ﬁles you have are the most recent. If they are not, you can download the newer ﬁles from the web. Refer to “On-line support” on page 25.

Advanced Features and Troubleshooting Manual 49

3 Troubleshooting

Enabling the PostScript error handler

The error handling utility helps diagnose problems when a job doesn’t print; it provides a PostScript error-handling function to help determine the cause of some PostScript printing problems. When the error handler is enabled, PostScript errors and other status information are printed. This utility is useful for debugging PostScript code.

1. In the printer’s front panel, press Select.

2. Press a right or left arrow button until the front panel displays this

message:

Printer Menu Printer Defaults Menu

3. Press Menu.

4. Press a right or left arrow button to scroll to this message:

Printer Defaults PS Error Handler:Off Menu

5. Press Menu; this message appears:

PS Error Handler *Off Select

The * indicates the current selection; Off is the factory default.

6. Press the right arrow button to change the setting to On.

7. Press Select.

8. Press Exit (far right button) until the front panel reads Ready.

After turning on the error handler , r esend the print job; the printer pr oduces an error page.

N O T E

Windows users: The Windows error handler overrides the front panel error handler.

To use the front panel error handler, you must disable the Windows error handler as well as enable the front panel error handler . Go to the Windo ws PostScript tab and uncheck the box Print PS Error Info.

50 Phaser 780 Color Laser Printer

Installing additional memory

Static electricity precautions

■ Leave the printer plugged into its power outlet; this preserves a ground

path for static discharges.

■ Touch the printer's bare metal frame often to discharge static electricity

from your body or use a grounding strap if available.

■ Handle the circuit board(s) by their edges only.

■ Do not lay the board(s) on a metal surface.

■ Avoid wearing nylon or polyester clothing; they generate static electricity.

On-site installation

Professional, on-site installation is just a phone call away. Productivity is important to your business success — so when you need it done right — the ﬁrst time — call Tektronix. Tektronix’ on-site installation delivers what you’ve been looking for: expert service technicians who provide quality, on-site product installation. See “Customer Support Centers” on page 26 for more information.

Troubleshooting 3

C A U T I O N

Do not install this RAM DIMM if you are uncomfortable modifying electronic equipment. You will be liable for any damage to the printer.

Advanced Features and Troubleshooting Manual 51

3 Troubleshooting

Requirements

■ A Phillips

■ A 168-pin, low-voltage, 64-bit wide SDRAM DIMM. You can add

head screwdriver

16-Mbyte, 32-Mbyte, 64-Mbyte, and 128-Mbyte DIMMs that have Serial Presence Detect (SPD) ROMs. The following memory cards are compatible with your printer.

Samsung Memory Conﬁguration

KMM366S203BT 16 Mbyte 1 DIMM bank of 2M x 8 devices KMM366S403BT 32 Mbyte 2 DIMM banks of 2M x 8 devices KMM366S823AT 64 Mbyte 1 DIMM bank of 8M x 8 devices KMM366S824AT 64 Mbyte 2 DIMM banks of 4M x 16 devices KMM366S1623AT 128 Mbyte 2 DIMM banks of 8M x 8 devices

Smart Module

SM564043574N6AA 32 Mbyte 1 DIMM bank of 4M x 16 devices SM564088574N6AA 64 Mbyte 1 DIMM bank of 8M x 8 devices

Micron T echnology

MT8LSDT264AG-66CL2 16 Mbyte 1 DIMM bank of 2M x 8 devices MT16LSDT464AG-10BC4 32 Mbyte 2 DIMM banks of 2M x 8 devices MT16LSDT464AG-662C1 32 Mbyte 2 DIMM banks of 2M x 8 devices MT8LSDT864AG-662D3 64 Mbyte 1 DIMM bank of 8M x 8 devices MT8LSDT864AG-10BD2 64 Mbyte 1 DIMM bank of 8M x 8 devices MT16LSDT1664AG-662DT 128 Mbyte 2 DIMM banks of 8M x 8 devices

NEC

MC-454AD645F-A10B 32 Mbyte 2 DIMM banks of 2M x 8 devices MC-458CB645FA-A10B 64 Mbyte 1 DIMM bank of 8M x 8 devices MC-4516CD645FA-A10B 128 Mbyte 2 DIMM banks of 8M x 8 devices

52 Phaser 780 Color Laser Printer

Installing a memory card

1. Turn off the printer, but do not unplug it.

2. Open the front cover.

Troubleshooting 3

9925-03

9925-04

3. Pull out the multi-purpose tray unit on the bottom right of the printer.

3094-41

Advanced Features and Troubleshooting Manual 53

3 Troubleshooting

4. Remove the two screws on the panel above the multi-purpose tray. Take

off the panel and set it aside.

9925-05

5. Press open the white tabs at the top and bottom of the memory slot. Install

additional memory starting from the slot on the right and proceeding to the left.

9925-07

54 Phaser 780 Color Laser Printer

Troubleshooting 3

9925-08

6. Hold the memory card by the edges with the notched long edge toward the

printer.

9925-06

7. Insert the card into the slot, aligning the notches with the ridges in the slot.

Press ﬁrmly. The white tabs will snap into place, locking the card in the slot.

8. Screw the right panel back into place.

Advanced Features and Troubleshooting Manual 55

9925-09

3 Troubleshooting

9. Close the multi-purpose tray unit and the front cover.

10. Turn on the printer.

11. To verify that the printer recognizes the new memory board, print a

Conﬁguration Page from the printer’s front panel Help Pages menu.

56 Phaser 780 Color Laser Printer

Chapter

Printer Management

PhaserLink™ Printer Management software

PhaserLink Printer Management software is a printer management tool that uses World Wide Web technology to provide printer information and functionality:

■ Job status

■ Printer usage

■ Routine troubleshooting

■ Conﬁguration of printer settings

PhaserLink Printer Management requires a TCP/IP connection. To access PhaserLink Printer Management information, enter your printer’s Internet address in a web browser: the PhaserLink Printer Management interface appears on your computer’s screen.

9925-22

For detailed information on PhaserLink Printer Management software, search on the printer’s CD-ROM or web site, or enter this address in your web browser:

Advanced Features and Troubleshooting Manual 57

4 Printer Management

Usage Proﬁle

www.tek.com/Color_Printers/products/phaserlink.html

Usage Proﬁle provides a proactive strategy for service, maintenance, and administration of your printer. You can keep track of most printer parameters in more detail than even PhaserLink Printer Management provides.

Information in the Usage Proﬁle Report includes:

■ Remaining life of consumables

■ Paper versus transparency usage

■ Percent coverage by job or printer history

■ Number and location of media jams

■ Media tray usage

■ Number of pages printed

Usage Profile

Phaser® 780 Color Printer

9925-13

Print the Usage Proﬁle report from your printer’s front panel; it is located in the Help Pages menu.

58 Phaser 780 Color Laser Printer

Printer Management 4

In addition, you can easily arrange electronic mail notiﬁcation so that your system administrator or supplies ordering agent receives timely information on error conditions or supplies status. This feature allows you to predict consumable ordering for remote locations. Three types of error conditions are reported:

■ For the designated operator, system administrator, or service provider

■ Toner low

■ Toner out

■ Empty media tray

■ Percentage of toner coverage by job or printer history

■ For the system administrator

■ Printer conﬁguration

■ For the service provider

■ Error conditions requiring hardware service repair

For detailed information on Usage Proﬁle Reports and email notiﬁcation, search on the printer’s CD-ROM or Tektronix web site.

Job Accounting

The printer stores a log ﬁle containing information about jobs printed. The ﬁle is a list of job accounting records. Each record contains ﬁelds such as user name, job name, pages printed, job times, and ink used. Job accounting is available through the PhaserShare Administrator and PhaserLink Printer Management software.

For more information on Job Accounting, see the PhaserShare Networking Manual on the printer’s CD-ROM or web site.

Advanced Features and Troubleshooting Manual 59

4 Printer Management

Enabling and disabling the Startup Page

You can choose to have a Startup Page print each time the printer is turned on or reset, or you can disable the Startup Page. There are three methods for enabling/disabling the Startup Page:

■ From PhaserLink Printer Management software. Refer to the PhaserShare

Networking Manual for information on using your web browser to access

the printer.

■ From utility ﬁles. Download one of the following ﬁles from the printer’s

CD-ROM:

■ Macintosh Use the Apple Printer Utility. See page 81 for instructions.

■ PC Use utility ﬁles STARTPG.PS (enables), NOSTRTPG.PS (disables);

see page 82 for downloading instructions.

■ From the printer’s front panel

Press Select; the printer displays the following message:

Printer Menu Help Pages Menu

2. Press the right arrow button to scroll to Printer Defaults.

3. Press Menu.

4. Press the right arrow button until the following message appears:

Printer Defaults Startup Page Menu

5. Press Menu; the following status message appears, where the asterisk

indicates the current setting:

Startup Page *On Select

6. Press the right arrow button once. Then press Select to change the

default setting to Off.

7. Press Exit (the far right button) until Ready appears.

60 Phaser 780 Color Laser Printer

Changing the Energy Star timeout

■ The Energy Star default is set to 1 hour. When the printer exits the Energy

Star mode, it is ready to print in about 5 minutes.

■ Increasing the Energy Star value from 1 hour keeps the printer ready for

printing and eliminates the warm-up period. For typical ofﬁce environments, set the value to 3 hours.

To increase the timeout value:

1. Press Select on the front panel; the following message appears:

Printer Menu Help Pages Menu

2. Press the right arrow button to scroll to Printer Defaults.

3. Press Menu.

4. Press the right arrow button until the following message appears:

Printer Defaults Energy Star Timeout:1 Select

Printer Management 4

5. Press the right arrow button to increase the timeout value. You can set the

value up to 4 hours.

6. Press Select.

7. Press Exit (the far right button) until Ready appears.

Advanced Features and Troubleshooting Manual 61

4 Printer Management

Protected mode for the front panel menu

System administrators can control user access to the front panel menus with the following utility ﬁles (see page 79 for instructions on downloading utility ﬁles):

■ Macintosh utility ﬁles:

■ Menu Short (limits menu access)

■ Menu Long (expands menus)

■ PC utility ﬁles:

■ MENUSHRT.PS (limits menu access)

■ MENULONG.PS (expands menus)

The “short” utility ﬁles limit the menu items displayed on the front panel, thus preventing users from changing front panel settings that may affect the prints of other users. Users instead select printing features — such as color corrections — through their applications only. In the protected mode, users can still print the Consumables Page, Conﬁguration Page, Startup Page, and Demonstration Page. The “long” utility ﬁles reset the front panel to display full menus and allow full access to the settings.

If you used the Menu Short or MENUSHRT.PS ﬁle to limit the front panel menus, you can temporarily restore the full menus:

1. Press and hold Menu; press the far right button.

2. Scroll the menus: Press the right or left arrow button.

3. When you press the far right button again, the front panel returns to the

shortened form.

62 Phaser 780 Color Laser Printer

Chapter

Using Color

Color corrections

The printer provides TekColor Dynamic Correction, which consists of the following color correction modes:

Front panel selection

Automatic Automatic Default setting. Automatically applies the best color

SWOP Press SWOP Press Speciﬁcation for Web Offset Publications. Typically

SNAP Press SNAP Press Speciﬁcations for Non-Heat Advertising Printing.

Euroscale Press

Color correction mode Description

Driver selection

correction mode to each element (text, graphics, photos) on the page.

used to match U.S. press standards.

Used to match standards for printing on uncoated and newsprint papers.

Euroscale Press Used to match equivalent Imation Matchprint

proofs.

Commercial Press

Toyo Toyo User to match commercial Toyo printing inks on

DIC DIC Used to match Dai Nippon printing inks on coated

FujiProof FujiProof Used to match the Fuji Color Art System for

None None No correction made to colors. Vivid Color Vivid Color Produces the brightest possible colors. sRGB Display sRGB Display Adjusts color to closely approximate the colors on a

— Use Printer Setting Uses the color correction mode speciﬁed in the

N O T E

If your printer is on a network and you have changed the front panel settings, tell other users on the network. The front panel printer settings affect all prints made with non-Tektronix drivers.

Commercial Press Used to match commercial Imation Matchprint®

proofs.

coated paper.

paper.

commercial North American proofs.

standard display screen.

printer’s front panel setting rather than any printer driver setting.

Advanced Features and Troubleshooting Manual 63

5 Using Color

Printing the Color Sampler Charts

Overview

Color sampler charts are colored rectangles with each color’s component values; they help you select colors in an application that can be reproduced on your printer.

Component values are percentages of each color — CMYK (Cyan, Magenta, Yellow, Black), RGB (Red, Green, Blue), or HSB (Hue, Saturation, Brightness) — that combine to make a particular color.

Tektronix

olor

rocess C

pler

Sam

s i

e d i u

o s t

o r

c c i

o l

g i

e o l

n r

r p

e l l

e f

e r

a n

d l e

h t e

l b

s s

n i

s i

i s e

g a

9925 -17

64 Phaser 780 Color Laser Printer

Color charts

Using Color 5

■ Which color chart you print and use depends on how your application

selects color. For information on color selection, refer to the application’s documentation, then print one or more of the color sampler charts.

■ Each color sampler chart is several pages long; print them in panels and

connect them to form a wall chart or place in a binder for easy reference.

Color sampler chart descriptions

Color sampler chart

CMYK Sampler Cyan, magenta, yellow, and

black color model

RGB Sampler Red, green, and blue color

model

HSB Sampler Hue, saturation, and

brightness color model

N O T E

To print the PANTONE Color sampler charts, see page 74.

Number of pages

18 X X

12 X X

12 X

Utility ﬁle

Front panel selection

Advanced Features and Troubleshooting Manual 65

5 Using Color

Printing samplers from a Macintosh

N O T E

Use the same color correction to print the chart and to print from your application. Any other color correction selection in the driver causes colors to print differently than expected.

Installing color correction ﬁles

1. From the printer’s CD-ROM, run the Installer application. Select Custom

Install.

2. In the dialog box, select Printer Utilities and Samplers; click Install. Go to the

next topic, “Downloading a color correction ﬁle”.

Selecting a color correction ﬁle

Select a color correction ﬁle in one of three ways: the front panel, PhaserLink Software, or download a PostScript utility ﬁle. The color correction ﬁles are as follows:

■ Automatic

■ Commercial Press

■ DIC

■ Euroscale Press

■ FujiProof

■ No Color Correction

■ SNAP Press

■ sRGB Display

■ SWOP Press

■ Toyo

■ Vivid Color

Downloading a color correction ﬁle

N O T E

You can achieve the same result by setting the color correction at the front panel.

1. From your computer’s hard disk, open the PhaserTools folder.

2. Double-click Apple Printer Utility; a Printer Selector dialog box appears: a. Under AppleTalk Zones, select your printer’s zone. b. Under Printers, select your printer. c. Click Open Printer.

3. From the File menu, select Send PostScript File.

66 Phaser 780 Color Laser Printer

Using Color 5

4. Open the Printer Utilities folder and select a color correction ﬁle.

5. Click Add.

6. Click Send.

Printing a color sampler chart

1. From your computer’s hard disk, open the PhaserTools folder.

2. Double-click Apple Printer Utility; a Printer Selector dialog box appears: a. Under AppleTalk Zones, select your printer’s zone.

b. Under Printers, select your printer.

c. Click Open Printer.

3. From the File menu, select Send PostScript File.

4. Open the PhaserTools folder. Open the Samplers folder; select a color

sampler chart; click Add.

5. Click Send.

6. For future reference, write the name of the color correction that you used

on the ﬁrst page of the chart.

Printing the desired color from an application

1. Using the color sampler chart that you printed earlier, select the desired

colors.

2. From your application, apply the desired colors in your document.

3. To print your document: In the driver, select the color correction that is the

same as the ﬁle you downloaded to print the color sample chart; or select the same color correction from the front panel and then select Use Printer Settings in the driver.

Advanced Features and Troubleshooting Manual 67

5 Using Color

Printing samplers from a PC

N O T E

Use the same color correction to print the chart and to print from your application. Any other color correction selection in the driver causes colors to print differently than expected.

Installing color correction ﬁles

1. From the printer’s CD-ROM, run setup.exe. Select Custom Install.

2. In the dialog box, select Printer Utilities, select a printer driver, select the

Samplers subdirectory; click Install. Go to the next topic, “Downloading a color correction ﬁle” on page 68.

Downloading a color correction ﬁle

N O T E

You can make the same color correction settings at the printer’s front panel.

1. From the computer’s hard disk, open the Phsrtool directory. Open the

Phsr780 subdirectory; select a color correction ﬁle:

■ Automatc.ps

■ Comrcial.ps

■ Dic.ps

■ Euroscal.ps

■ Fujiprof.ps

■ Nocorect.ps

■ Snapress.ps

■ Srgbdspl.ps

■ Swopress.ps

■ Toyo.ps

■ Vivdcolr.ps

2. Send to the printer the desired color correction ﬁle:

■ PC users: Use the DOS COPY command.

■ Workstation users: Send a color correction ﬁle to the printer as you

would any PostScript ﬁle.

68 Phaser 780 Color Laser Printer

Using Color 5

Printing a color sampler chart

1. Open the Phsrtool directory. Open the Samplers subdirectory.

2. Send to the printer the desired color sampler chart:

■ PC users: Use the DOS COPY command.

■ Workstation users: Send the ﬁle to the printer as you would any

PostScript ﬁle.

3. For future reference, write the name of the color correction that you used

on the ﬁrst page of the chart.

Selecting a color correction in an application

1. Using the color sampler chart that you printed earlier, select the desired

colors.

2. From your application, apply the desired colors in your document.

3. To print your document: In the driver, select the color correction that is the

same as the ﬁle you downloaded to print the color sample chart; or select the same color correction from the front panel and then select Use Printer Settings in the driver.

Advanced Features and Troubleshooting Manual 69

5 Using Color

Printing a color sampler chart from the front panel

N O T E

The HSB (Hue, Saturation, Brightness) color sampler chart and the PANTONE Color sampler chart cannot be printed from the front panel. To print a PANTONE Color chart, see page 74.

1. Decide which color correction to use; refer to “Color corrections” on

page 63.

2. When the Ready/Printer Menu message appears in the printer’s front

panel, press Select; this message appears:

Printer Menu Help Pages Menu

3. Press Menu; the following message appears:

Help Pages Consumables Page Print

4. Press the right arrow button to scroll to RGB Sampler Print or CMYK

Sampler Print.

5. Press Print.

6. For future reference, write the name of the color correction that you used

on the ﬁrst page of the chart.

Selecting a color correction in an application

1. In an application — using the colors on the sampler chart — select the

desired colors; apply the colors in your document.

2. To print your document: In the driver, select the color correction that is the

same as the ﬁle you downloaded to print the color sample chart; or select the same color correction from the front panel and then select Use Printer Settings in the driver.

70 Phaser 780 Color Laser Printer

PANTONE® Color ﬁles

For the latest information on color libraries, visit the Tektronix web site at www.tek.com/Color_Printers/ or contact your local Tektronix reseller.

PANTONE Color ﬁles for your printer include color library ﬁles for speciﬁc applications and PANTONE Color sampler charts. The printer’s CD-ROM provides two sets of PANTONE Color ﬁles. Both sets are installed when you select Custom Install (see “Installing PANTONE® Color ﬁles” on page 73). One set of ﬁles is optimized for the Standard print-quality mode, and the other is optimized for the Enhanced print-quality mode on your printer.

N O T E

For printing in Photo print-quality mode, the Enhanced reference ﬁles are recommended.

Enhanced and Photo print-quality modes are available with the Graphics or Plus Feature set.

Using Color 5

Methods of printing PANTONE Colors

If you are printing: See the following instructions:

Proofs with no spot colors for a 4-color press

Proofs with one or more spot colors and black (no process colors)

Proofs using spot and process colors for output on a 5+ color press

Proofs; ﬁnal work to be printed on a Phaser printer

Printer-speciﬁc PANTONE Colors

Your printer can produce process color simulations of PANTONE Spot Colors. Use the following instructions when printing proofs for these types of print jobs:

■ One or more spot colors and black (no process colors) for ﬁnal output on a

printing press.

“PANTONE Colors from color selection books” on page 72.

“Printer-speciﬁc PANTONE Colors” on page 71.

“PANTONE Colors from color selection books” on page 72.

“Printer-speciﬁc PANTONE Colors” on page 71.

■ Spot colors and process colors for ﬁnal output on a 5+ color printing press.

■ Spot colors for ﬁnal output on your Phaser printer.

1. Print a copy of the PANTONE Color chart that corresponds to the

print-quality mode (Standard or Enhanced) you are using; see page 74.

2. Within an application, apply spot colors in your document; use the

individual color reference numbers on the sampler chart.

Advanced Features and Troubleshooting Manual 71

5 Using Color

3. Print your document; select these printer settings in a driver, or from the

front panel, or with a downloadable utility ﬁle (driver settings override all other selections):

■ Color correction: None

■ Print quality: ■ Standard (use Standard ﬁle set)

■ Enhanced (use Enhanced ﬁle set)

■ Photo (use Enhanced ﬁle set)

■ Media: Paper

For ﬁnal output on a 5+ color printing press

For colors to be printed as a process color (no spot colors), follow these steps:

1. Open the application.

2. Before separating the ﬁle for printing press plates, replace the printer’s

PANTONE process Colors with standard PANTONE Colors.

PANTONE Colors from color selection books

In some applications, you can select colors from PANTONE Color selection books. These colors can be proofed on your Phaser printer before ﬁnal output on a printing press.

Use the following instructions when printing proofs for print jobs with these speciﬁcations:

■ Final output on a 4-color printing press (no spot colors).

■ Spot colors and process colors for ﬁnal output on a 5+ color printing press.

1. From an application, select PANTONE Colors; use individual color values

from a PANTONE Colors selection book.

2. Print your document; select the Commercial Press color correction. (Proof

colors may not be completely accurate, but PANTONE Colors will be printed correctly on a printing press.)

3. When you are satisﬁed with the proof, the ﬁle can be separated for printing

press plates without adjustment to the ﬁle.

72 Phaser 780 Color Laser Printer

Installing PANTONE® Color ﬁles

N O T E

Two sets of ﬁles are installed, one for printing in Standard print-quality mode and one for printing in Enhanced print-quality mode.

Macintosh

1. From the printer’s CD-ROM, use the Installer application.

2. From the Custom Install window, install the following:

■ PANTONE

■ Printer Utilities

1. From the printer’s CD-ROM, run setup.exe. Select Custom Install.

Color Files

Using Color 5

2. From the Custom Install window, install the following:

■ PANTONE

■ Printer Utilities

Color Files

Advanced Features and Troubleshooting Manual 73

5 Using Color

Printing the PANTONE® Color charts

Macintosh

Printing individual pages from Acrobat Reader

Install Acrobat Reader if you want to print individual pages from the PANTONE® Color chart. Insert the printer’s CD-ROM in your computer’s drive, and install Acrobat Reader onto your computer’s hard disk; follow on-screen instructions.

2. After Acrobat Reader is installed, open the PhaserTools folder on your

computer’s hard disk. Open the Pantone Files folder. If using Standard print-quality mode, double-click the PANTONE® Phaser 780 Std.pdf ﬁle. If using Enhanced or Photo print-quality mode, double-click the PANTONE® Phaser 780 Enh.pdf ﬁle.

3. View and print pages from the color sampler chart ﬁle. For best results,

print on paper.

■ From a supported driver (such as LaserWriter 8): Print your

document with the following selections.

■ From a nonsupported driver: Print your document with the following

front panel selections or downloadable utility ﬁles.

■ Color correction: None

■ Print quality: ■ Standard (use Standard ﬁle set)

■ Enhanced (use Enhanced ﬁle set)

■ Photo (use Enhanced ﬁle set)

■ Media: Paper

N O T E

Print only with the selections listed above; other selections cause PANTONE Colors to print differently than expected.

74 Phaser 780 Color Laser Printer

Printing the entire chart

Use the Apple Printer Utility. If using Standard print-quality mode, download to the printer the PANTONE® Phaser 780 Std.ps ﬁle. If using the Enhanced or Photo print-quality mode, download the PANTONE® Phaser 780 Enh.ps ﬁle. These PostScript ﬁles contain necessary color correction and print-quality information.

2. For best results, print the chart on paper.

■ From a supported driver (such as LaserWriter 8): Print your

document with the following selections.

■ From a nonsupported driver: Print your document with the following

front panel selections or downloadable utility ﬁles.

■ Color correction: None

■ Print quality: ■ Standard (use Standard ﬁle set)

■ Enhanced (use Enhanced ﬁle set)

■ Photo (use Enhanced ﬁle set)

■ Media: Paper

Using Color 5

Advanced Features and Troubleshooting Manual 75

5 Using Color

Printing individual pages from Acrobat Reader

You may want to install Acrobat Reader if you want to print individual pages from the PANTONE® Color chart. Insert the printer’s CD-ROM in your computer’s drive, go to the Manuals directory, and follow the instructions in the ReadMe ﬁle.

2. After Acrobat Reader is installed, open the PANTONE directory on your

computer’s hard disk. If using Standard print-quality mode, double-click the Pan780s.pdf ﬁle. If using Enhanced or Photo print-quality mode, double-click the Pan780e.pdf ﬁle.

3. View and print pages from the color sampler chart ﬁle.

■ From a supported driver (such as the Tektronix driver for

Windows 3.1 or the AdobePS 4 driver for Windows 95): Print your document with the following selections.

■ From a nonsupported driver: Print your document with the

following front panel selections or downloadable utility ﬁles.

■ Color correction: None

■ Print quality: ■ Standard (use Standard ﬁle set:

■ Media: Paper

Pan780s.xxx)

■ Enhanced (use Enhanced ﬁle set:

Pan780e.xxx)

■ Photo (use Enhanced ﬁle set:

Pan780e.xxx)

N O T E

Print only with the selections listed above; any other selections cause PANTONE Colors to print differently than expected.

Within an application, using the colors on the chart, select PANTONE Colors in your document.

76 Phaser 780 Color Laser Printer

Printing the entire chart

If using Standard print-quality mode, download to the printer the

Pan780s.ps ﬁle. If using the Enhanced or Photo print-quality mode, download the Pan780e.ps ﬁle. These PostScript ﬁles contain necessary color correction and print-quality information. Use one of the following methods:

■ PC users: Use the DOS COPY command.

■ Workstation users: Send the ﬁle to the printer as you would any

PostScript ﬁle.

2. For best results, print the chart on paper.

■ From a supported driver (such as the Tektronix driver for

Windows 3.1 or the AdobePS 4 driver for Windows 95): Print your document with the following selections.

■ From a nonsupported driver: Print your document with the following

front panel selections or downloadable utility ﬁles.

■ Color correction: None

■ Print quality: ■ Standard (use Standard ﬁle set:

■ Media: Paper

Pan780s.xxx)

■ Enhanced (use Enhanced ﬁle set:

Pan780e.xxx)

■ Photo (use Enhanced ﬁle set:

Pan780e.xxx)

Using Color 5

Within an application, using the colors on the chart, cr eate PANTONE Colors in your document.

Advanced Features and Troubleshooting Manual 77

5 Using Color

PhaserMatch™ ICC software

This software is a color management tool that you can use for the following (requires the Plus Feature Set):

■ Customize colors to accurately match your press standards.

■ Custom proﬁle editing for maximum ﬂexibility.

■ Create your own proﬁle database.

PhaserMatch ICC software is compatible with any press ICC proﬁle. For more information, refer to the PhaserMatch ICC Software manual.

78 Phaser 780 Color Laser Printer

Chapter

Using Printer Utilities

In addition to using the printer’s front panel or the options in a supported driver , the printer’s utility ﬁles offer another method for changing the way the printer operates. In some cases, a selection can be made only with a utility ﬁle.

Utility ﬁles control print features such as color correction and enabling or disabling the Startup Page. However, printer features that are selected from a driver override utility ﬁle settings and front panel settings.

There are three ways to install utility ﬁles:

■ From the printer’s CD-ROM

■ From Tektronix’ ftp site

■ From Tektronix’ World Wide Web site

Using the ﬁles on the printer’s CD-ROM

Downloading ﬁles from a Macintosh

Using the Apple Printer Utility to download ﬁles

All PostScript utility ﬁles and fonts on the printer’s CD-ROM can be downloaded to the printer with the Apple Printer Utility.

N O T E

If your printer is connected to a print server, you can use only the Apple Printer Utility to download PostScript utility ﬁles.

Advanced Features and Troubleshooting Manual 79

6 Using Printer Utilities

1. Insert the printer’s CD-ROM into your computer’s CD-ROM drive.

Double-click the Phaser 780 Installer icon. Click Continue. View the license agreements and click Accept to continue.

2. Select Custom Install. Select Printer Utilities. Click Install. Click

Continue to install more ﬁles or click Quit to end the installation.

3. When the registration window appears, click Continue or click Cancel if

you have already registered.

4. From the PhaserTools folder (installed on your computer’s hard drive),

double-click the Apple Printer Utility icon.

5. In the Printer Selector dialog box, make the following selections: a. Under AppleTalk Zones, select your printer’s zone. b. Under Printers, select your Phaser printer if it is not already selected. c. Click Open Printer.

6. When the printer dialog box opens, from the File menu, select Send

PostScript File; the Select the PostScript ﬁles to download dialog box appears.

7. Select the PhaserTools folder; select the Printer Utilities folder.

8. Select a utility ﬁle. Click Add.

9. Click Send.

10. At the prompt Save PostScript output as, you are asked for a ﬁle name for

saving printer output. Use the default name given in the edit box or type a new name. (Printer output includes status messages generated by the printer reporting such conditions as out of paper.)

11. Click Save.

12. If no output is returned by the printer, the Apple Printer Utility displays a

dialog box; click Continue. If output is returned by the printer, you won't see this dialog box.

Check your computer’s hard disk for the log ﬁle created by the utility. The log ﬁle lists what ﬁles were installed and where.

80 Phaser 780 Color Laser Printer

Using the Apple Printer Utility to perform other tasks

In addition to downloading PostScript ﬁles and fonts, you can use the Apple Printer Utility to perform the following specialized tasks:

Turning on/off the Startup Page

1. From the PhaserTools folder, double-click Apple Printer Utility.

2. In the Printer Selector dialog box, make the following selections: a. Under AppleTalk Zones, select your printer’s zone.

b. Under Printers, select your Phaser printer.

c. Click Open Printer.

3. Click the arrow next to Printer Preferences; a list of options appears.

4. Click the arrow next to Startup Page.

5. Click the check box as follows:

Using Printer Utilities 6

■ Box is checked (default):

■ Box is unchecked:

Prints a Startup Page each time the printer is turned on or reset.

Stops the Startup Page from automatically printing.

6. Click Send.

Changing the printer’s AppleTalk name

1. From the PhaserTools folder, double-click Apple Printer Utility.

2. In the Printer Selector dialog box, make the following selections: a. Under AppleTalk Zones, select your printer’s zone.

b. Under Printers, select your Phaser printer.

c. Click Open Printer.

3. Click the arrow next to Printer Preferences; a list of options appears.

4. Click the arrow next to Name.

5. In the text box, type the new printer name.

6. Click Send.

Advanced Features and Troubleshooting Manual 81

6 Using Printer Utilities

Downloading ﬁles from a PC

Windows 3.1

1. From the printer’s CD-ROM, run setup.exe. Select Custom Install. Select

Printer Utilities.

2. From your computer’s hard disk, open the PHSRTOOL directory. Open the

PHSR780 subdirectory.

3. Select the utility ﬁle you want to send to the printer , for example RESET.PS.

4. From the File menu, select Copy; the Copy dialog box appears with the

utility ﬁle you selected listed in the From ﬁeld.

5. In the To ﬁeld, type the port your printer is connected to. For example,

type LPT1: for a parallel port connection. Click OK.

6. If the Conﬁrm File Replace dialog box appears, click Yes to continue; the

ﬁle is downloaded to the printer.

If your printer is connected to an optional Novell NetWare or TCP/IP network, follow the instructions provided with your network software.

Windows 95/Windows 98

1. From the printer’s CD-ROM, run setup.exe. Select Custom Install. Select

Printer Utilities.

2. Click Start in the task bar on your screen.

3. In the menu that appears, select Programs.

4. Select MS-DOS Prompt.

■ Change directory to the PHSRTOOL directory.

■ If your printer is connected to the parallel (LPT) port, type the

following command (where x is 1, 2, or 3):

COPY RESET.PS LPTx:

■ If your printer is connected to an optional Novell NetWare or TCP/IP

network, follow the instructions provided with your network software.

82 Phaser 780 Color Laser Printer

Downloading ﬁles from the T ektronix W orld Wide W eb site

Tektronix has a site on the World Wide Web that you can reach from a web browser, at the following address:

www.tek.com/Color_Printers/

At the Tektronix Color Printer home page, explore options such as customer support documents and new product information. New and updated information is always being added, so check the web site frequently.

Use a web browser such as Netscape Navigator or Internet Explorer, and follow these steps.

1. Start your web browser and enter the following address:

www.tek.com/Color_Printers/support/software.html

Using Printer Utilities 6

2. From the pull-down menus, select your printer, computer, and type of ﬁle.

3. Select the ﬁles you need; they are downloaded to your computer.

Advanced Features and Troubleshooting Manual 83

6 Using Printer Utilities

Downloading ﬁles from the Tektronix ftp server

Utility ﬁles included on the printer’s CD-ROM let you set up the printer from UNIX and VMS workstations to select between media trays, print quality modes, color correction modes and other features. If you don’t have the means to transfer these ﬁles from the CD-ROM, you can request ﬁles from the Tektronix anonymous ftp server.

If you can exchange electronic mail with other Internet sites, you can access the Tektronix ftp server. From this server you can retrieve driver and utility ﬁles and color printer information.

Log onto the Tektronix ftp server and download utility ﬁles:

1. At the system prompt, type the following:

ftp ftp.tek.com

The system responds:

Name (ftp.tek.com:<login name>) :

2. Type: anonymous

Press Return. The system responds:

Guest login ok, send your complete e-mail address as password.

3. Enter your e-mail address. Press Return.

4. Change directories to your printer-speciﬁc directory:

cd Color_Printers/UNIX/<Tektronix printer>/utilities

5. Download the utility ﬁles; type:

mget *

The system prompts you for each ﬁle in the directory, to which you respond y (yes) or n (no).

6. Exit the ftp session: type quit or bye; press Return.

84 Phaser 780 Color Laser Printer

Chapter

Connecting Peripheral Devices

The printer’s optional SCSI (Small Computer System Interface) port is used for connecting external hard disk drives and scanners — all are SCSI devices.

The printer supports up to seven SCSI devices, as long as each has a unique SCSI ID number (any number between 0 – 6) and the ﬁnal device in the “daisy chain” is appropriately terminated. Devices can be connected in any combination of model and storage capacity.

SCSI peripheral devices

Device Uses

Tektronix external SCSI hard disk drives

ZDISK Scanners

■ Store downloaded fonts, data, and programs.

■ Temporary storage during job collation.

■ SCSI interface requires the Plus Feature Set.

■ Turn your printer into a convenient color copier.

■ For a list of supported scanners, contact your local

Tektronix reseller or visit the Tektronix web site:

www.tek.com/Color_Printers/

Advanced Features and Troubleshooting Manual 85

7 Connecting Peripheral Devices

Connecting SCSI devices

Required items

■ A SCSI peripheral cable for each SCSI device.

■ The printer uses a SCSI-2, 50-pin connector.

■ One SCSI cable terminator, unless one of the SCSI devices has an internal

terminator.

To order supplies and accessories, contact your local dealer or visit the Tektronix web site at www.tek.com/Color_Printers/supplies.

012-1465-00 SCSI-2 HD to SCSI-1 LD cable 50-pin high-density plug to 50-pin

012-1299-00 SCSI-1 LD to Macintosh SCSI

013-0297-00 SCSI-1 LD to SCSI-2 HD adapter SCSI adapter: converts 50-pin

Connection overview

1. Turn off the printer and SCSI devices.

2. Set the SCSI ID numbers.

3. Connect cables to SCSI devices.

low-density plug;

2.0 meters (6.56 feet)

Connects the printer’s SCSI port to a hard disk drive or a scanner SCSI port.

cable Combine with 013-0297-00 to connect the printer’s SCSI port to a hard

disk drive with Macintosh SCSI 25-pin plug.

Use with either 012-1465-00 or 012-1299-00 to convert a low-density SCSI connection to a high-density SCSI connection.

50-pin low-density plug to Macintosh SCSI 25-pin plug

low-density plug to 50-pin high-density plug

4. Connect cable to printer.

5. Check termination.

6. Turn on SCSI devices.

7. Turn on printer.

86 Phaser 780 Color Laser Printer

Connecting one SCSI device

C A U T I O N

To avoid damaging components, before you connect or disconnect a SCSI cable, turn off the printer, then turn off the SCSI device.

1. Turn off the printer and the SCSI device.

2. On the SCSI device, set a unique SCSI ID number (0 – 6; the printer is 7).

3. Connect the SCSI cable to the SCSI device; you will need a high-density

SCSI connector.

4. Connect the SCSI cable to the printer port marked “SCSI.”

5. Attach terminator (not required if the SCSI device has a built-in

terminator). Note the following:

■ The printer has an internal terminator.

■ The printer must always be at one end of the chain with a

terminator (or a device with an internal terminator) at the other end.

■ Most SCSI hard disks are shipped with an internal terminator that is

active.

■ If the SCSI device does not have an internal terminator, add one.

Connecting Peripheral Devices 7

N O T E

Devises that require power from another device (TERMPWR pin 38) may not terminate properly.

■ For a scanner’s termination, refer to its documentation.

9925-23

6. If you have connected an uninitialized SCSI hard disk, see “Initializing a

formatted SCSI device” on page 89.

7. Turn on the SCSI device, then turn on the printer.

Advanced Features and Troubleshooting Manual 87

7 Connecting Peripheral Devices

9925-24

23b

Connecting multiple SCSI devices

C A U T I O N

To avoid damaging components, before you connect or disconnect a SCSI cable, turn off the printer and all SCSI devices.

Before you turn on the printer, turn on the SCSI devices.

1. Turn off the printer and the SCSI devices.

2. For each SCSI device, set a unique SCSI ID number (0 – 6; the printer is 7).

3. Connect the SCSI cable to the ﬁrst SCSI device; you will need high-density

SCSI connectors. Connect the second device to the ﬁrst and so on.

4. Connect the SCSI cable attached to the ﬁrst SCSI device to the printer port

marked “SCSI.”

5. Attach the terminator to the last device in the SCSI chain (not required if

the SCSI device has a built-in terminator). Note the following:

■ The printer has an internal terminator.

■ The printer must always be at one end of the chain with a

terminator (or a device with an internal terminator) at the other end.

■ Most SCSI external hard disks are shipped with an internal

terminator that is active. If you are connecting multiple hard disks, you will need to deactivate the terminators on all devices except for the last device on the daisy chain. See the documentation provided with the disk for instructions.

■ For a scanner’s termination, refer to its documentation.

6. If you have connected an uninitialized SCSI hard disk, see “Initializing a

formatted SCSI device” on page 89.

88 Phaser 780 Color Laser Printer

Initializing a formatted SCSI device

Most external hard disks are formatted at the factory and only need to be initialized.

Macintosh users

1. From the printer’s CD-ROM, run the Installer application. Select Custom

Install. Select Printer Utilities. From your computer’s hard disk, open the PhaserTools folder. Open Printer Utilities.

2. In the Chooser, select your printer.

3. From the PhaserTools folder, double-click Apple Printer Utility. Download to

the printer the Initialize Printer Disks ﬁle.

PC and workstation users

1. From the printer’s CD-ROM, run setup.exe. Select Custom Install. Select

Printer Utilities. From your computer’s hard disk, open the PHSRTOOL directory. Open the PHSR780 subdirectory.

Connecting Peripheral Devices 7

2. Use one of the following methods to send to the printer the INITDISK.PS

ﬁle:

■ PC users: Use the DOS COPY command.

■ Workstation users: Send the ﬁle to the printer as you would any

PostScript ﬁle.

Advanced Features and Troubleshooting Manual 89

7 Connecting Peripheral Devices

90 Phaser 780 Color Laser Printer

Chapter

Overview

Using Your Printer with a Scanner

By attaching a recommended scanner to your printer, you can use the printer as a color copier. Settings for copies are made at the printer’s front panel. For example, you can specify the number of copies, reduce or enlarge prints, adjust the color saturation, and select color, gray scale, or black-and-white copying.

For more information, refer to the following topics:

■ “Connecting Peripheral Devices” on page 85.

■ “Making copies” on page 92.

■ “Using the front panel Copier Menu” on page 94.

■ “Placing and scaling images” on page 96.

Advanced Features and Troubleshooting Manual 91

8 Using Your Printer with a Scanner

Making copies

Copying a single page

Making a copy with your scanner and printer is similar to making a copy with a photocopier:

1. Raise the scanner’s document cover.

2. Place the original image face down on the scanner’s glass; position the

image in your scanner according to its instructions.

3. At the printer’s front panel, press the right arrow button to scroll to the

Copier Menu; press Select.

4. Press the right or left arrow buttons to scroll to the following functions as

needed:

■ Number of Copies/Print

■ Color Mode

■ Adjust Color

■ Adjust Contrast

■ Adjust Darkness

■ Zoom

■ Scan Area

■ Select Tray

■ Set Defaults

5. Press Menu to enter the individual submenus. Press the right or left arr ow

buttons to scroll to the appropriate selections, then press Select. To return to the previous submenu, press Exit (far right button) once.

6. When you are ready to print your copies, press the right or left arrow

buttons to scroll to the Number of Copies/Print menu. Press Menu.

7. If you want more than one print, press the right arrow button to increase

the number.

8. Press Print to make your copy.

9. To return to the Ready message, press the Exit button twice.

N O T E

If you return to the top level of the printer menu without saving your settings as default settings, you will lose your copier settings.

The image is transferred to the printer. The ﬁrst copy normally takes 30 to 60 seconds. The subsequent copies are output at the printer’s rated speed.

92 Phaser 780 Color Laser Printer

Xerox Phaser 780 Advanced User Guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

Color Printer Resources

Printed and on-line books

Tektronix World Wide Web sites

Advanced Print Features

Using fonts

Resident typefaces (PostScript)

Resident typefaces (PCL5)

Downloading fonts

Downloading fonts from a Macintosh

Downloading fonts with Windows 95/Windows 98 (parallel connection only)

Printing a list of resident fonts

From a Macintosh

From a PC or workstation

Using Quick Collate

Requirements

Collation hints and tips

Using Slip Sheets

Previewing with Check Print

Requirements

Enable Check Print and reset the timeout

Use Check Print

Using Image Smoothing

Automatic tray switching

Output Order

Output Order: Face Up

Output Order: Face Down

Hints

PhaserPrint Plug-in for Photoshop

Installing the plug-in: Macintosh

Compatibility requirements

Installing the plug-in

Installing the plug-in: Windows

Compatibility requirements

Installing the plug-in

Using the plug-in

Selecting options in the PhaserPrint dialog box

Troubleshooting

On-line support

Customer Support Centers

Getting information by fax

Diagnostic tools

Maintaining print quality

Symptoms and solutions

Error codes

Print quality hints

Media hints

Media handling

If your printer has a Lower Tray Assembly installed

Specialty media

Improving print speed

Relative port speed

Fastest print time

Printed colors are not what you expected

Printing PANTONE Colors

Using the Tektronix halftone screens

Selecting page sizes in Windows applications

Fonts printing incorrectly from Windows

Sharing the printer on a network

If the Apple Printer Utility does not work (AppleTalk)

Startup page prints even though it is disabled

PostScript printing errors

Enabling the PostScript error handler

Installing additional memory

Static electricity precautions

On-site installation

Requirements

Installing a memory card

Printer Management

PhaserLink™ Printer Management software

Usage Profile

Job Accounting

Enabling and disabling the Startup Page

Changing the Energy Star timeout

Protected mode for the front panel menu

Using Color