Xerox Phaser 3428 User Guide

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This manual is provided for information purposes only. All information included herein is subject to change without notice. Xerox Corporation is not responsible for any changes, direct or indirect, arising from or related to use of this manual.

• Phaser 3428/D and Phaser 3428/DN are trademarks of Xerox Corporation.

• Xerox and Xerox logo are trademarks of Xerox Corporation.

• Centronics is a trademark of Centronics Data Computer Corporation.

• IBM and IBM PC are trademarks of International Business Machines Corporation.

• PCL and PCL 6 are trademarks of Hewlett-Packard company.

• Microsoft, Windows, Windows 9x, Windows Me, Windows 2000, Windows NT 4.0, Windows XP, and Windows 2003 are registered trademarks of Microsoft Corporation.

• PostScript 3 is a trademark of Adobe System, Inc.

• UFST® and MicroType™ are registered trademarks of Agfa division of Bayer Corp.

• TrueType, LaserWriter, and Macintosh are trademarks of Apple Computer, Inc.

• All other brand or product names are trademarks of their respective companies or organizations.

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1. Introduction

Special features ...................................................................................................................................................... 1.1

Printer overview ...................................................................................................................................................... 1.2

Finding more information ........................................................................................................................................ 1.4

2. System setup

Using control panel menus ...................................................................................................................................... 2.1

Menu overview ........................................................................................................................................................ 2.1

Printing a demo page .............................................................................................................................................. 2.6

Changing the display language ............................................................................................................................... 2.6

Using toner save mode ........................................................................................................................................... 2.7

3. Software overview

Supplied software .................................................................................................................................................... 3.1

Printer driver features .............................................................................................................................................. 3.2

System requirements .............................................................................................................................................. 3.2

4. Network setup (Phaser 3428/DN only)

Introduction ............................................................................................................................................................. 4.1

Supported operating systems ................................................................................................................................. 4.1

Configuring TCP/IP ................................................................................................................................................. 4.2

Configuring EtherTalk ............................................................................................................................................. 4.2

Configuring IPX frame types ................................................................................................................................... 4.2

Setting Ethernet speed ............................................................................................................................................ 4.3

Restoring the network configuration ........................................................................................................................ 4.3

Printing a network configuration page ..................................................................................................................... 4.3

5. Loading print media

Selecting print media ............................................................................................................................................... 5.1

Loading paper ......................................................................................................................................................... 5.4

Selecting an output location .................................................................................................................................... 5.8

6. Basic printing

Printing a document ................................................................................................................................................ 6.1

Canceling a print job ............................................................................................................................................... 6.1

7. Ordering supplies and accessories

Toner cartridges ...................................................................................................................................................... 7.1

Accessories ............................................................................................................................................................. 7.1

How to purchase ..................................................................................................................................................... 7.1

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8. Maintenance

Printing information page ........................................................................................................................................ 8.1

Cleaning the printer ................................................................................................................................................. 8.1

Maintaining the toner cartridge ................................................................................................................................ 8.2

Maintenance parts ................................................................................................................................................... 8.4

9. Troubleshooting

Clearing paper jams ................................................................................................................................................ 9.1

Troubleshooting checklist ........................................................................................................................................ 9.6

Understanding the Status LED ................................................................................................................................ 9.6

Understanding display messages ........................................................................................................................... 9.7

Toner cartridge-related messages .......................................................................................................................... 9.8

Solving general printing problems ........................................................................................................................... 9.9

Solving print quality problems ............................................................................................................................... 9.11

Common Windows problems ................................................................................................................................ 9.13

Common PostScript problems (Phaser 3428/DN only) ......................................................................................... 9.14

Common Macintosh problems (Phaser 3428/DN only) ......................................................................................... 9.14

10. Installing accessories

Precautions when installing accessories ............................................................................................................... 10.1

Installing a memory DIMM .................................................................................................................................... 10.1

11. Specifications

Printer specifications ............................................................................................................................................. 11.1

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Safety Notes

Read these safety notes carefully before using this product to ensure you operate the equipment safely.

Your Xerox product and recommended supplies have been designed and tested to meet strict safety requirements. These include safety agency approval, and compliance to established environmental standards. Please read the following instructions carefully before operating the product and refer to them as needed to ensure the continued safe operation of your product.

The safety and environment testing and performance of this product have been verified using Xerox materials only.

Operator Accessible Areas

This equipment has been designed to restrict operator access to safe areas only. Operator access to hazardous areas is restricted with covers or guards, which would require a tool to remove. Never remove these covers or guards.

Maintenance

Any operator product maintenance procedures will be described in the user documentation supplied with the product. Do not to carry out any maintenance on this product, which is not described in the customer documentation.

Cleaning Your Product

WARNING: Any unauthorized alternation, which may include

the addition of new functions or connection of external devices, may impact the product certification. Please contact your authorized local dealer for more information

Warning Markings

All warning instructions marked on or supplied with the product should be followed.

WARNING: This WARNING alerts users to areas of

the product where there is the possibility of personal injury.

WARNING: This WARNING alerts users to areas of

the product where there are heated surfaces, which should not be touched.

Electrical Supply

This product shall be operated from the type of electrical supply indicted on the product 's data plate label. If you are not sure that your electrical supply meets the requirements, please consult your local power company for advice.

WARNING: This product must be connected to a

protective earth circuit.

This product is supplied with a plug that has a protective earth pin. This plug will fit only into an earthed electrical outlet. This is a safety feature.To avoid risk of electric shock, contact your electrician to replace the electrical outlet if you are unable to insert the plug into it. Never use an earthed adapter plug to connect the product to an electrical outlet that lacks an earth connection terminal.

Before cleaning this product, unplug the product from the electrical outlet. Always use materials specifically designated for this product, the use of other materials may result in poor performance and may create a hazardous situation. Do not use aerosol cleaners, they may be explosive and flammable under certain circumstances.

WARNING - Electrical Safety Information

• Use only power cord supplied with this equipment.

• Plug the power cord directly into a grounded electrical outlet. Do not use an extension cord. If you do not know whether or not an outlet is grounded, consult a qualified electrician.

• This equipment is to be operated from the type of electrical supply indicated on the product data plate label. If this machine needs to be moved to a different location, contact a Xerox service representative or your authorized local representative or service support organization.

• Improper connection of the equipment-grounding conductor can result in electrical shock.

• Do not place this equipment where people might step on or trip on the power cord.

• Do not place objects on the power cord.

• Do not override or disable electrical or mechanical interlocks.

• Do not obstruct the ventilation openings.

• Never push objects of any kind into slots or openings on this equipment

• If any of the following conditions occur, switch off the power to the machine immediately and disconnect the power cord from the electrical outlet. Call an authorized local service representative to correct the problem.

– The equipment emits unusual noise or odors.

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– The power cord is damaged or frayed. – A wall panel circuit breaker, fuse, or other safety device has

been tripped. – Liquid is spilled into the copier/printer. – The equipment is exposed to water. – Any part of the equipment is damaged.

Do Not Do These:

• Never use a plug that lacks an earth connection terminal to connect the product to an electrical outlet.

• Never attempt any maintenance function that is not specifically described in this documentation.

Disconnect Device

The power cable is the disconnect device for this equipment. It is attached to the back of the machine as a plug-in device. To remove all electrical power from the equipment, disconnect the power cable from the electrical outlet.

Operational Safety Information

To ensure the continued safe operation of your Xerox equipment, follow these safety guidelines at all times.

Do These:

• Always connect equipment to a correctly grounded power outlet. If in doubt, have the outlet checked by a qualified electrician.

• This equipment must be connected to a protective earth circuit.

This equipment is supplied with a plug that has a protective earth pin. This plug will fit only into an earthed electrical outlet. This is a safety feature. To avoid risk of electric shock, contact your electrician to replace the electrical outlet if you are unable to insert the plug into it. Never use a plug that lacks an earth connection terminal to connect the product to an electrical outlet.

• Always follow all warnings and instructions that are marked on or supplied with the equipment.

• Always exercise care when moving or relocating equipment. Please contact your local Xerox Service Department, or your local support organization to arrange relocation of the product to a location outside of your building.

• Always locate the equipment in an area that has adequate ventilation, and the room for servicing. See install guide for minimum dimensions

• Always use materials and supplies specifically designed for your Xerox equipment. Use of unsuitable materials may result in poor performance.

• Always unplug this equipment from the electrical outlet before cleaning.

• This equipment should not be placed in a built-in installation unless proper ventilation is provided, please contact your Authorized local dealer for further information.

• Never remove covers or guards that are fastened with screws. There are no operator serviceable areas within these covers.

• Never locate the equipment near a radiator or any other heat source.

• Never push objects of any kind into the ventilation openings.

• Never override or "cheat" any of the electrical or mechanical interlock devices.

• Never operate the equipment if you notice unusual noises or odors. Disconnect the power cord from the electrical outlet and contact your local Xerox Service Representative or Service Provider immediately.

Maintenance Information

Do not attempt any maintenance procedure that is not specifically described in the documentation that is supplied with your copier/ printer.

• Do not use aerosol cleaners. The use of cleaners that are not approved may cause poor performance of the equipment, and could create a dangerous condition.

• Use supplies and cleaning materials only as directed in this manual. Keep all of these materials out of the reach of children.

• Do not remove covers or guards that are fastened with screws. There are no parts behind these covers that you can maintain or service.

• Do not perform any maintenance procedures unless you have been trained to do them by an authorized local dealer or unless a procedure is specifically described in the user manuals.

Ozone Safety Information

This product will produce ozone during normal operation. The ozone produced is heavier than air and is dependent on copy volume. Providing the correct environmental parameters as specified in the Xerox installation procedure will ensure that the concentration levels meet safe limits.

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If you need additional information about ozone, please request the Xerox publication Ozone by calling 1-800-828-6571 in the United States and Canada. In other markets please contact your authorized local dealer or Service Provider.

Agency Standard

Underwriters Laboratories Inc.

UL60950-1st Edition (USA/Canada)

For Consumables

Store all consumables in accordance with the instructions given on the package or container.

• Keep all consumables away from the reach of children.

• Never throw toner, print cartridges or toner containers into an open flame.

Radio Frequency Emissions

United States, Canada, Europe, Australia/New Zealand

NOTE: This equipment has been tested and found to comply with

the limits for a class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.

Changes and modifications to this equipment not specifically approved by Xerox may void the user's authority to operate this equipment.

SEMKO IEC60950-1st Edition (2001)

This product was manufactured under a registered ISO9001 Quality system.

Regulatory Information

CE Mark

The CE mark applied to this product symbolizes Xerox's declaration of conformity with the following applicable Directives of the European Union as of the dates indicated:

January 1, 1995: Council Directive 72/23/EEC amended by Council directive 93/68/EEC, approximation of the laws of the member states related to low voltage equipment.

January 1, 1996: Council directive 89/336/EEC, approximation of the laws of the member states related to electromagnetic compatibility.

March 9, 1999: Council Directive 99/5/EC, on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity.

Laser Safety Information

CAUTION: Use of controls, adjustments or performance of

procedure other than those specified herein may result in hazardous light exposure.

With specific regard to laser safety, the equipment complies with performance standards for laser product set by government, national and international agencies as a Class 1 laser product. It does not emit hazardous light, as the beam is totally enclosed during all phases of customer operation and maintenance.

Product Safety Certification

This product is certified by the following Agency using the Safety standards listed.

A full declaration of conformity, defining the relevant directives and referenced standards, can be obtained from your Authorized local dealer.

WARNING: In order to allow this equipment to operate in

proximity to Industrial Scientific and Medical (ISM) equipment, the external radiation from the ISM equipment may have to be limited or special mitigation measures taken.

iii

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Environmental Compliance

USA

Energy Star

As an ENERGY STAR® partner, Xerox Corporation has determined that (the basic configuration of) this product meets the ENERGY STAR guidelines for energy efficiency.

The ENERGY STAR and ENERGY STAR MARK are registered United States trademarks.

The ENERGY STAR Office Equipment Program is a team effort between U.S., European Union and Japanese governments and the office equipment industry to promote energy-efficient copiers, printers, fax, multifunction machine, personal computers, and monitors. Reducing product energy consumption helps combat smog, acid rain and long-term changes to the climate by decreasing the emissions that result from generating electricity.

Xerox ENERGY STAR equipment is preset at the factory to enter a "low power" state and/or shut off completely after a specified period of use. These energy-saving features can reduce product energy consumption in half when compared to conventional equipment.

Environment Canada established the Environmental Choice program in 1988 to help consumers identify environmentally responsible products and services. Copier, printer, digital press and fax products must meet energy efficiency and emissions criteria, and exhibit compatibility with recycled supplies. Currently, Environmental Choice has more than 1600 approved products and 140 licensees. Xerox has been a leader in offering EcoLogo approved products.

Product Recycling and Disposal

European Union

Domestic/Household Environment

Application of this symbol on your equipment is confirmation that you should not dispose of the equipment in the normal household waste stream.

In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be segregated from household waste.

Private households within EU member states may return used electrical and electronic equipment to designated collection facilities free of charge. Please contact your local disposal authority for information.

Canada

Environmental Choice

Terra Choice Environmental Serviced, Inc. of Canada has verified that this product conforms to all applicable Environmental Choice EcoLogo requirements for minimized impact to the environment.

As a participant in the Environmental Choice program, Xerox Corporation has determined that this product meets the Environmental Choice guidelines for energy efficiency.

In some member states, when you purchase new equipment, your local retailer may be required to take back your old equipment free of charge. Please ask you retailer for information.

Professional/Business Environment

Application of this symbol on your equipment is confirmation that you must dispose of this equipment in compliance with agreed national procedures.

In accordance with European legislation, end of life electrical and electronic equipment subject to disposal must be managed within agreed procedures.

Prior to disposal, please contact your local dealer or Xerox representative for end of life takeback information.

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North America

Xerox operates an equipment takeback and reuse/recycle program. Contact your Xerox sales representative (1-800-ASK-XEROX) to determine whether this Xerox product is part of the program. For more information about Xerox environmental programs, visit

www.xerox.com/environment or for recycling and disposal

information, contact your local authorities. In the United States, you may also refer to the Electronic Industries Alliance web site:

www.eiae.org.

Others Countries

Please contact your local waste authorities and request disposal guidance.

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1 Introduction

Congratulations on the purchase of your printer!

This chapter includes:

• Special features

• Printer overview

• Finding more information

Special features

Your new printer is equipped with several special features that improve the print quality. You can:

Print with excellent quality and high speed

• You can print up to 1200 x 1200 dpi effective output. See the Software Section.

• Your printer prints A4-sized paper at up to 28 ppm and letter-sized paper at up to 30 ppm.For duplex printing, your printer prints A4-sized paper at up to

19 ipm

Handle paper flexibly

• The multi-purpose tray supports letterheads, envelopes, labels, transparencies, custom-sized materials, postcards, and heavy paper. The multipurpose tray holds up to 50 sheets of plain paper.

• The 250-sheet tray 1 and 250-sheet optional tray 2 support plain paper in various sizes.

• Two output tray; select either the output tray (facedown) or the rear cover (face-up) for the most convenient access.

• Straight-through paper path capability from the multi-purpose tray to the rear cover.

Create professional documents

• Print Watermarks. You can customize your

documents with words, such as “Confidential.” See the Software Section.

• Print Booklets. This feature enables you to easily print a document to create a book. Once printed, all you have to do is fold and staple the pages. See the Software Section.

• Print Posters. The text and pictures of each page of your document are magnified and printed across the sheet of paper and can then be taped together to form a poster. See the Software Section.

and letter-sized paper at up to 21 ipm.

Save time and money

1 2

3 4

Expand the printer capacity

* Zoran IPS Emulation compatible with PostScript 3

Print in various environments

• You can print in Windows 95/98/Me/NT 4.0/2000/XP/2003.

• Your printer is compatible with Macintosh (Phaser 3428/DN only).

• Your printer comes with both Parallel and USB interfaces.

• You can also use a network interface. The Phaser 3428/DN come with a built-in network interface, 10/100 Base TX.

• This printer allows you to use toner save mode to save toner. See page 2.7.

• You can print on both sides of the paper to save paper (Double-sided printing).

• You can print multiple pages on a single sheet of paper to save paper (2-Up printing). See the Software Section.

• You can use preprinted forms and letterhead with plain paper. See the Software Section.

• This printer automatically conserves electricity by substantially reducing power consumption when not in use.

• The Phaser 3428/D has 32 MB of memory which can be expanded to 288 MB. The Phaser 3428/DN has 64 MB of memory which can be expanded to 320 MB. See page 10.1.

• A Network interface enables network printing.

• You can add a 250-sheet optional tray 2 to your printer. This tray lets you add paper to the printer less often.

• A PostScript 3 Emulation* (PS) enables PS printing (Phaser 3428/DN only).

* 136 PS3 fonts

• Contains UFST and MicroType from Monotype Imaging Inc.

a. pages per minute b. images per minute

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Introduction>

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Printer features

The table below lists a general overview of features supported by your printer.

(I: Installed, O: Option, NA: Not Available)

Features Phaser 3428/D Phaser 3428/DN

IEEE 1284 Parallel I I

USB 2.0 I I

Printer overview

Front view

Network Interface

(Ethernet 10/100 Base TX)

PostScript* Emulation NA I

Duplex printing

a. Printing on both sides of paper.

NA I

1.2 <

Introduction>

output tray

control panel

handle

paper level indicator

optional tray 2

tray 1

* The figure above shows an Phaser 3428/

DN with all available options.

multi-purpose tray

front cover

output support

multi-purpose tray

paper width guides

multi-purpose tray

extension

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Rear view

Control panel overview

Stop: Cancel an operation at any time.

Back: Sends you back to the upper menu level.

control board cover

network port

USB port

parallel port

optional tray 2 cable

connector

* The figure above shows an Phaser 3428/DN

with all available options.

duplex unit

power receptacle

power switch

rear cover

Status: Shows the status of your printer. See page 9.6.

Menu: Enters Menu mode and arrows through the available

menus.

LCD: Displays the printer status, error messages and menus

in progress.

Up Arrow button: The option available in the selected menu

increase values.

OK: Confirms the selection on the display.

Down Arrow button: The option available in the selected

menu decrease values.

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Introduction>

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Finding more information

You can find information for setting up and using your from the following resources, either printed or onscreen.

Quick Install Guide

Workcentre 3428

Online User’s Guide

Printer Driver Help

Provides information on setting up your printer and, therefore, be sure to follow the instructions in the guide to get the printer ready.

Provides you with step-by-step instructions for using your printer’s full features, and contains information for maintaining your printer, troubleshooting, and installing accessories.

This user’s guide also contains the Software Section providing you with information on how to print documents with your printer on various operating systems, and how to use the supplied software utilities.

Note

You can access the user’s guides in other languages from the Manual folder on the printer driver CD.

Provides you with help information on printer driver properties and instructions for setting up the properties for printing. To access a printer driver help screen, click Help from the printer properties dialog box.

Selecting a location

Select a level, stable place with adequate space for air circulation. Allow extra space for opening covers and trays.

The area should be well-ventilated and away from direct sunlight or sources of heat, cold, and humidity. Do not set the printer close to the edge of your desk or table.

Clearance space

Front: 500 mm (enough space

so that trays can be opened or removed)

Back: 350 mm (enough space to allow opening of the rear

cover or the duplex unit)

Right: 100 mm (enough space

for ventilation)

Left: 100 mm (enough space to allow opening of the control board cover)

Xerox website If you have Internet access, you can get help,

support, printer drivers, manuals, and order information from the Xerox website,

www.xerox.com/office/support

1.4 <

Introduction>

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2 System setup

This chapter provides step by step information on setting up your printer.

This chapter includes:

• Using control panel menus

• Menu overview

• Printing a demo page

• Changing the display language

• Using toner save mode

Using control panel menus

A number of menus are available to make it easy for you to change the printer settings. The diagram on the next column shows the menus and all of the menu items available in each menu. The items in each menu and the options you can select are described in more detail in the tables beginning on page 2.2.

Accessing control panel menus

You can control your printer from the printer’s control panel. You can also set the control panel menus while the printer is in use.

1 Press Menu until the menu you want appears on the bottom line of

the display and press OK.

Menu overview

The control panel menus are used to configure the printer. The control panel provides access to the following menus:

Information

(See page 2.2.)

Menu Map Configuraton Demo Page PCL Font List PS3 Font List EPSON Font

Graphic

(See page 2.3.)

Resolution Darkness Image Enhance

Layout

(See page 2.2.)

Orientation Simplex Margin Duplex Duplex Margin

Paper

(See page 2.3.)

Copies Paper Size Paper Type Paper Source Tray Chaining

2 Press the Scroll buttons until the desired menu item appears and

press OK.

3 If the menu item has sub menus, repeat step 2.

4 Press the Scroll buttons to access the desired setting option or the

required value.

5 Press OK to save your selection.

An asterisk (*) appears next to the selection on the display, indicating that it is now the default.

6 Press Stop to return to Standby mode.

After 30 seconds of inactivity (no key being pressed), the printer automatically returns to Standby mode.

Note

Print settings made from the printer driver on a connected computer override the settings on the control panel.

System Setup

(See page 2.4.)

Language Power Save Auto Continue Altitude Adj. Auto CR Job Timeout Toner Save Maintenance Clear Setting

a. Available with the Phaser 3428/DN.

Emulation

(See page 2.5.)

Emulation Type Setup

Network

(See page 2.6.)

TCP/IP EtherTalk NetWare Ethernet Speed Clear Setting Network Info.

2.1 <

System setup>

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Information menu

This menu contains printer information pages that give details about the printer and its configuration.

Item Explanation

Duplex

Values: Off, Long Edge, Short Edge

Item Explanation

Menu Map The menu map shows the layout and current

settings of the control panel menu items.

Configuraton The configuration page shows the printer’s

current configuration. See page 8.1.

Demo Page The demo page allows you to check if your

printer properly performs printing. See page 2.6.

PCL Font List PS3 Font List

The font sample list shows all of the fonts currently available in the selected language.

EPSON Font

Note

This PS3 Font List is available only with the Phaser 3428/DN.

Layout menu

Use the Layout menu to define all settings relating to output.

Item Explanation

Orientation

Values: Portrait, Landscape

Choose the default orientation of the print image on the page.

Landscape

Simplex Margin

Portrait

Values: 0.0

Set the margin of print materials for one-sided printing. You can increase or decrease the value in

0.1 mm increments.

• Top Margin: Set the top margin, from 0.0 to 250 mm.

• Left Margin: Set the left margin, from 0.0 to 164 mm.

Duplex Margin

To print on both sides of paper, choose the binding edge as follows.

•

Long Edge

: Flip on the long edge. Prints pages

to read like a book.

•

Short Edge

: Flip on the short edge. Prints pages

to read by flipping over like a note pad.

Long Edge in the Portrait orientation

Short Edge in the Portrait orientation

Long Edge in the Landscape orientation

Short Edge in the Landscape orientation

Select Off to print on one side of the paper.

Values: Top/Left, Short/Long

In this menu, you can set the margins for doublesided printing. You can increase or decrease the value in 0.1 mm increments.

• Top Margin: Set the top margin, from 0.0 to 9.9 mm.

• Left Margin: Set the left margin, from 0.0 to 9.9 mm.

• Short Binding: Set the bottom margin of the back of the page for short binding, from 0.0 to 22 mm.

• Long Binding: Set the right margin of the back of the page for long binding, from 0.0 to 22 mm.

2.2 <

System setup>

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Paper menu

Graphic menu

Use the Paper menu to define all settings relating to print material input and output, as well as the specific print material you are using with your printer.

Item Explanation

Copies

Values: 1 ~ 999

Set the default number of copies by selecting any number from 1 to 999.

Paper Size

Values: A4, A5, A6, JIS B5, ISO B5, Letter, Legal, Executive, No.10 Env., Monarch Env., DL Env., C5 Env., C6 Env., US Folio, Oficio, Custom Paper

Select the paper size currently loaded in the tray.

Paper Type

Values: Plain Paper, Bond, Transparency, Envelope, Labels, Card Stock, Preprinted, Color Paper, Cotton Paper, Recycled, Archive, Thick, Thin

Select the paper type currently loaded in the tray.

Paper Source

Values: Auto, Tray 1, Tray 2, MP Tray, Manual Tray,

Using this item, you can set which tray you want to use.

Auto

• If you select

, the printer can automatically

determine the source.

•Select MP Tray or Manual Tray to use the multi- purpose tray.

• Tray 2 is available only when an optional tray 2 is installed.

Use the Graphic menu to change settings affecting the quality of the printed characters and images.

Item Explanation

Resolution

Values: 600dpi-Normal, 1200dpi-Best

Specify the number of dots printed per inch (dpi). The higher the setting, the sharper printed characters and graphics.

• If your print jobs are mostly text, select for the highest quality printing.

Normal

• Select

1200dpi-Best

when your job contains

600dpi-

bitmapped images, such as scanned photos or some graphics, that will benefit from enhanced line screening.

Darkness

Values: Normal, Light, Dark

You can lighten or darken the print on the page by changing the toner density setting. The

Normal

setting usually produces the best result. Use the

Light

toner density setting to save toner.

Image Enhance

Values: Normal, Text Enhance

This item enhances the print quality.

•

Normal

: Doesn’t enhance the quality.

Text Enhance

•

: Enhances letters and simple

figures.

Tray Chaining

Values: Off, On

Auto

When you select any other value except

Paper Source

and the selected tray is empty, the

from

printer automatically prints from other trays.

If this menu item is set to Off, the Status LED lights red and the printer doesn’t work until you insert paper into the specified tray.

2.3 <

System setup>

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System Setup menu

Use the System Setup menu to configure a variety of printer features.

Item Explanation

Language

Power Save

Auto Continue

Altitude Adj.

Auto CR

Values: English, FRANCAIS, Espanol, B. Portugues, Deutsch, Italiano,...

This setting determines the language of the text that appears on the control panel display and information printing.

Values: [ 5] Min, [ 10 ] Min, [ 15 ] Min, [ 30 ] Min, [ 60 ] Min, [ 120 ] Min

When the printer does not receive data for an extended period of time, power consumption is automatically lowered. You can set how long the printer waits before going to power save mode.

Values: Off, On

This item determines whether or not the printer continues printing when it detects the paper unmatched to your paper setting.

• Off: If a paper mismatch occurs, the message will remain on the display and the printer will remain off-line until you insert the correct paper.

• On: If the paper is mismatched occurs, an error message will display. The printer will go offline for 30 seconds, then automatically clear the message and continue printing.

Values: Plain, High

You can optimize print quality according to your altitude.

Values: LF, LF+CR

This item allows you to append the required carriage return to each line feed.

Refer to the following samples:

AA BB CC

LF LF+CR

AA BB CC

Item Explanation

Job Timeout

Values: 0 ~ 1800 sec

You can set the length of time the printer waits before printing the last page of a print job that does not end with a command to print the page.

When a print time-out occurs, the printer prints the page in the print buffer.

Toner Save

Values: Off, On

Selecting this item extends the life of your toner cartridge and reduces your cost per page without a significant reduction in print quality.

• Off: If you don’t need to save toner when printing a document, select this option.

• On: Select this item to allow the printer to use less toner on each page.

Maintenance This item allows you to maintain your printer.

Clean Drum

•

: Cleans the OPC drum of the cartridge and produces a cleaning sheet with toner debris on it.

Clean Fuser

•

: Cleans the fuser unit inside of the printer and produces a cleaning sheet with toner debris on it.

• CLR Empty MSG.: Prevents the Toner Low Replace Toner message from appearing on the display. Once you have selected On, this setting will be permanently written to the memory of the toner cartridge, and this menu will be disappeared from the Maintenance menu.

Supplies Life

•

: This item allows you to check how many pages are printed and how much toner are left in the cartridge.

Clear Setting This menu item allows you to restore the printer’s

factory default settings.

2.4 <

System setup>

Page 18

Emulation menu

Use the Emulation menu to configure printer language emulation.

Item Explanation

Emulation Type

Setup

Values: Auto, PCL, PostScript, EPSON, IBM ProPrint

The printer language defines how the computer communicat es w ith the printer. If you select Auto, your printer can change the printer language automatically.

Note

This PostScript is available only with the Phaser 342 8/DN.

Values: PCL, PostScript, EPSON

See the tables on page 2.5 to configure the printer language.

Note

This PostScript is available only with the Phaser 342 8/DN.

Item Explanation

Courier

Values: Regular, Dark

This item lets you select the version of Courier font to use.

Pitch

Values: 0.44 ~ 99.99 (0.01 unit)

When you select one between PCL1 and PCL7 from

Typeface

the

menu, you can determine the font size by setting the number of charac ters that will print in one horizontal inch of type. The default value, 10 is the best size.

Lines

Values: 5 ~ 128

This item allows you to set vertical spacing from 5 to 128 lines for the default paper size. The lines may differ according to the paper size and printing orientation.

PostScript (Phaser 3428/DN only)

This menu provides you with the Print PS Error menu item.

PCL

This menu sets the PCL emul ation configuration. You can set the font type, symbol type, lines per page, and point size.

Item Explanation

Typeface

Symbol

Point Size

Values: PCL1 ~ PCL68

You can select the standard font to be used in PCL emulation.

• PCL1~PCL7’s interval between letters is fixed, and PCL8~PCL45’s interv al is proportional to the font type and point size. You can adjust the fo nt size of PCL1~PCL7, PCL55, PCL56 using the Pitch item, and PCL8~PCL45, PCL 57~ P CL68 can do using

Point Size

item.

• PCL46~PCL54’s inter v al and point size are fixed.

Val ue s : RO MAN8 ~ PC737

This item selects the symbol to be used in PCL emulation. The symbol is the group of numbers, marks, and special signs being used when printing letters.

Values: 4.00 ~ 999.75 (0.25 unit)

When you select one between PCL8 and PCL45 from

Typeface

the

menu, you can determine the font size by

setting the height of the characters in the font.

Item Explanation

Print PS Error

Values: On, Off

Y o u c a n s el ect whether or not your printe r pr in ts an error list when a PS error occurs.

• Select On to print PS 3 emulation er r ors. If an error occurs, the job stops processing, the error message prints, and the printer flushes the job.

• If this menu is set to Off, the job is flushed without an indication of the error.

EPSON

This menu sets the EPSON emulation configuration.

Item Explanation

2.5 <

Font

Character Set

System setup>

Values: SANSERIF, ROMAN

You can select the standard font will be used in EPSON emulation.

Values: USA, F RANCE, GERMAN Y, UK, DENMARK1, SWEDEN, ITALY, SPAIN1, JAPAN, NORWAY, DENMAR K2, SPAIN 2, LATIN

This item allows you to select a character set of the desired language.

Page 19

Item Explanation

Character Tab.

Pitch

LPI

Auto Wrap

Values: ITALIC, PC437US, PC850

This item selects the character set.

Values: 10, 12, 17.14, 20

You can determine the font size by setting the number of characters that will print in one horizontal inch of type.

Values: 6, 8

You can set the number of lines printed in one vertical inch.

Values: Off, On

This item determines whether or not the printer automatically performs line feed when the data overflows the printable area of the print material.

Network menu (Phaser 3428/DN only)

This menu lets you configure the network interface installed in your printer. You can reset the network interface and print a configuration page.

NetWare

Ethernet Speed

Clear Setting

Network Info.

Values: Auto, 802.2, 802.3, Ethernet II, SNAP, Off

This item lets you select the IPX frame type.

• Auto: You can set the frame type automatically.

• 802.2: Select this value to use the IEEE 802.2 frame type.

• 802.3: Select this value to use the IEEE 802.3 frame type.

• Ethernet II: Select this value to use the Ethernet 2 frame type.

• SNAP: Select this value to use the SNAP frame type.

• Off: You can disable the NetWare protocol.

Values: Auto, 10M Half, 10M Full, 100M Half, 100M Full

This item allows you to select the ethernet speed.

This item performs a simple reset and restores the factory default settings for the network configuration. This setting will only take effect after you have reset the printer.

This item print a page showing the network parameters you set.

Item Explanation

TCP/IP

EtherTalk

Values: DHCP, BOOTP, Static

This item allows you to manually set the TCP/IP addresses or receive the addresses from the network.

• DHCP: The DHCP server allots the IP address to you automatically.

• BOOTP: The BOOTP server allots the IP address to you automatically.

• Static: You can enter IP address, subnet mask, and gateway manually.

Values: Off, On

This item lets you select whether or not you use the EtherTalk protocol.

Printing a demo page

Print a demo page to make sure that the printer is operating correctly.

1 Press Menu and then OK when Information appears.

2 Press the Scroll buttons until Demo Page appears and press OK.

A demo page prints out.

Changing the display language

To change the language that is displayed on the control panel, follow these steps:

1 Press Menu until System Setup appears on the bottom line of the

display and press OK.

2 Press OK when Language appears.

3 Press the Scroll buttons to select the language you want and press

OK.

4 Press Stop to return to Standby mode.

2.6 <

System setup>

Page 20

Using toner save mode

Toner save mode allows the printer to use less toner on each page. Activating this mode extends the life of your toner cartridge and reduces your cost per page beyond what one would experience in the normal mode, but it reduces print quality. This setting is not available with the 1200 dpi setting.

There are two ways to enable this mode:

From the control panel

To change the toner save mode from the control panel, follow these steps:

1 Press Menu until System Setup appears on the bottom line of the

display and press OK.

2 Press OK when Toner Save appears.

3 Press the Scroll buttons to display On on the bottom line and press

OK. Selecting Off means that the toner save mode is deactivated.

4 Press Stop to return to Standby mode.

From the software application

You can set toner save mode from the printer properties window on your printer driver. See the Software Section.

2.7 <

System setup>

Page 21

3 Software overview

This chapter gives you an overview of the software that comes with your printer. Further details about installing and using the software are explained in the Software Section.

This chapter includes:

• Supplied software

• Printer driver features

• System requirements

Supplied software

You must install the printer software using the supplied CD after you have set up your printer and connected it to your computer.

CD provides you with the following software:

CD Contents

Printer software CD

Windows • Printer driver: Use this driver to

take full advantage of your printer’s features.

• Status Monitor: Appears when printing errors occur.

• Printer Settings Utility:You can configure print settings.

•

Postscript Printer Description (PPD) file

to print documents with complex fonts and graphics in the PostScript language. (Phaser 3428/DN only)

•

SetIP

printer’s TCP/IP addresses. (

Phaser 3428/DN

•User’s Guide in PDF

: Use the PostScript driver

: Use this program to set your

only)

Macintosh

(

Phaser 3428/DN only)

•

Postscript Printer Description (PPD) file

: Use this file to run your printer from a Macintosh computer and print documents.

3.1 <

Software overview>

Page 22

Printer driver features

System requirements

Your printer drivers support the following standard features:

• Paper source selection

• Paper size, orientation and media type

• Number of copies

In addition, you can use various special printing features. The following table shows a general overview of features supported by your printer drivers:

Feature

Toner save O O X

Print quality option O O O

Poster printing O

Multiple pages per sheet (N-up)

Fit to page printing O O O

Scale printing O O O

Different source for first page

Windows Macintosh

PCL 6 PostScript

OO O

PostScript

X X

Before you begin, ensure that your system meets the following requirements:

Windows

Item Requirements Recommended

Operating system

CPU Windows 95/98/

RAM Windows 95/98/

Free disk space

Windows 95/98/Me/NT 4.0/2000/XP/2003

Me/NT 4.0/2000

Windows XP/ 2003

Me/NT 4.0/2000

Windows XP/ 2003

Windows 95/98/ Me/NT 4.0/2000

Windows XP/ 2003

Pentium II 400 MHz or higher

Pentium III 933 MHz or higher

64 MB or more 128 MB

128 MB or more 256 MB

300 MB or more 1 GB

1GB or more 5GB

Pentium III 933 MHz

Pentium IV 1GHz

Watermark O X X

Overlay O

a Phaser 3428/DN

Note

Overlay is not supported in Windows NT 4.0

only

X X

Internet Explorer

5.0 or higher

Note

For Windows NT 4.0/2000/XP/2003, users who have an administrator right can install the software.

Macintosh (Phaser 3428/DN only)

Item Requirements

Operating system Macintosh 8.6 ~ 9.2 and 10.1 ~ 10.4

RAM 128 MB

Free disk space 200 MB

Connection USB interface, Network interface

3.2 <

Software overview>

Page 23

Network setup (Phaser 3428/DN only)

This chapter gives you step-by-step instructions for setting up your printer for network connections.

This chapter includes:

• Introduction

• Supported operating systems

• Configuring TCP/IP

• Configuring EtherTalk

• Configuring IPX frame types

• Setting Ethernet speed

• Restoring the network configuration

• Printing a network configuration page

Supported operating systems

The following table shows the network environments supported by the printer:

Item Requirements

Network interface • 10/100 Base-TX

Network operating system

Network protocols • NetWare IPX/SPX

• Novell NetWare 4.x, 5.x, 6.x

• Windows 95/98/Me/NT 4.0/2000/XP/2003

• Mac OS 8.6 ~ 9.2 and 10.1 ~ 10.4

• Various Linux OS

• TCP/IP on Windows

•EtherTalk

Introduction

Once you have connected your printer to a network with an RJ-45 Ethernet cable, you can share the printer with other network users.

You need to set up the network protocols on the printer to use it as your network printer.

Via the control panel

You can set up the following basic network parameters through the printer’s control panel:

• Configure TCP/IP

• Configure IPX frame types for NetWare

• Configure EtherTalk

Dynamic addressing server

• IPX/SPX: Internet Packet eXchange/Sequenced Packet eXchange

• TCP/IP: Transmission Control Protocol/Internet Protocol

• DHCP: Dynamic Host Configuration Protocol

• BOOTP: Bootstrap Protocol

•DHCP, BOOTP

4.1 <

Network setup (Phaser 3428/DN only)>

Page 24

Configuring TCP/IP

Configuring EtherTalk

Your printer can be set up with a variety of TCP/IP network information, such as an IP address, a subnet mask, a gateway, and DNS addresses. There are several ways in which your printer can be assigned a TCP/IP address, depending on your network.

• Static addressing: A TCP/IP address is assigned manually by the system administrator.

• Dynamic addressing via BOOTP/DHCP (default): A TCP/IP address is assigned automatically by the server.

Note

Before configuring TCP/IP, you need to set the network protocol to TCP/IP.

Static addressing

To enter a TCP/IP address from your printer’s control panel, take the following step:

1 Press Menu until Network appears on the bottom line of the

display and press

2 Press OK when TCP/IP appears.

3 Press the Scroll buttons until Static appears and press OK.

4 Press OK when IP Address appears.

5 Set the first byte between 0 and 255 using the Scroll buttons and

press OK to move to the next byte.

Repeat this to complete the address from the 1st byte to the 4th byte.

6 When you have finished, press OK.

7 Repeat step 5 and 6 to configure the other TCP/IP parameters:

subnet mask and gateway address.

8 Press Stop to return to Standby mode.

Dynamic addressing (BOOTP/DHCP)

To have a TCP/IP address assigned automatically by the server, take the following step:

1 Press Menu until Network appears on the bottom line of the

display.

EtherTalk is AppleTalk used in an Ethernet network. This protocol is widely used in Macintosh network environments. To use EtherTalk, take the following step:

1 Press Menu until Network appears on the bottom line of the

display and press OK.

2 Press the Scroll buttons until EtherTalk appears and press OK.

3 Press the Scroll buttons until On appears and press OK.

4 Press Stop to return to Standby mode.

Configuring IPX frame types

To use IPX/SPX protocol networks (for example, Novell NetWare), the format of the network communication frames must be specified for the printer. In most cases, you can keep the manually set the frame type format, if required. Take the following step to change the frame type format:

1 Press Menu until Network on the bottom line of the display and

press OK.

2 Press the Scroll buttons until NetWare appears and press OK.

3 Press the Scroll buttons until the desired frame type appears.

• Auto: Automatically senses and limits the frame type to the first one detected.

• 802.2: Limits the frame type to IPX over IEEE 802.2 with IEEE

802.3 frames. All others will be discarded.

• 802.3: Limits the frame type to IPX over IEEE 802.3 frames. All others will be discarded.

• Ethernet II: Limits the frame type to IPX over Ethernet Frames. All others will be discarded.

• SNAP: Limits the frame type to IPX over SNAP with IEEE 802.3 frames. All others will be discarded.

• Off: The IPX/SPX protocol is disabled.

4 Press OK to save the selection.

5 Press Stop to return to Standby mode.

Auto setting. However, you can

2 Press OK when TCP/IP appears.

3 Press the

4 Press

Scroll

buttons until

Stop

to return to Standby mode.

DHCP

BOOTP

appears and press

4.2 <

Network setup (Phaser 3428/DN only)>

Page 25

Setting Ethernet speed

You can select the communication speed for Ethernet connections.

1 Press Menu until Network appears on the bottom line of the

display and press OK.

2 Press the Scroll buttons until Ethernet Speed appears and press

OK.

3 Press the Scroll buttons until the speed you want appears and

press OK.

4 Press Stop to return to Standby mode.

Restoring the network configuration

You can return the network configuration to its default settings.

1 Press Menu until Network appears on the bottom line of the

display and press OK.

2 Press the Scroll buttons until Clear Setting appears and press

OK.

3 Press OK when Yes appears to restore the network configuration.

4 Power the printer off and back on.

Printing a network configuration page

The network configuration page shows how the network interface card on your printer is configured.

1 Press Menu until Network appears on the bottom line of the

display and press OK.

2 Press the Scroll buttons until Network Info. appears and press

OK.

3 Press OK when Yes appears.

The network configuration page prints out.

4.3 <

Network setup (Phaser 3428/DN only)>

Page 26

5 Loading print media

This chapter will help you understand types of paper you can use with your printer and how to properly load paper in the different paper trays for the best print quality.

This chapter includes:

• Selecting print media

• Loading paper

• Selecting an output location

Selecting print media

You can print on a variety of print media, such as plain paper, envelopes, labels, and transparencies. Always use print media that meet the guidelines for use with your printer. Print media that does not meet the guidelines outlined in this user’s guide may cause the following problems:

• Poor print quality

• Increased paper jams

• Premature wear on the printer.

Properties, such as weight, composition, grain, and moisture content, are important factors that affect the printer’s performance and the output quality. When you choose print materials, consider the following:

• Desired outcome: The print media you choose should be appropriate for your project.

• Size: You can use any size media that fits easily within the paper adjusters of the paper tray.

• Weight: Your printer supports print media weights as follows:

- 60 to 90 g/m

- 60 to 163 g/m

- 75 to 90 g/m

• Brightness: Some print media are whiter than others and produce sharper, more vibrant images.

• Surface smoothness: The smoothness of the print media affects how crisp the printing looks on the paper.

(16 to 24 lb bond) for the tray 1 and optional tray 2

(16 to 43 lb bond) for the multi-purpose tray

(20 to 24 lb) for the duplex printing

Notes

• Some print media may meet all of the guidelines in this section and still not produce satisfactory results. This may be the result of improper handling, unacceptable temperature and humidity levels, or other variables over which Xerox no control.

• Before purchasing large quantities of print media, ensure that it meets the requirements specified in this user’s guide.

has

Caution

Using print media that does not meet these specifications may cause problems, requiring repairs. Such repairs are not covered by Xerox’s warranty or service agreements.

5.1 <

Loading print media>

Page 27

Supported sizes of paper

Type Size Dimensions Weight

Plain paper

Envelope

Letter 215.9 x 279 mm (8.5 x 11 inches)

Legal 215.9 x 355.6 mm (8.5 x 14 inches)

Folio 216 x 330.2 mm (8.5 x 13 inches)

Oficio 216 x 343 mm (8.5 x 13.5 inches)

A4 210 x 297 mm (8.27 x 11.69 inches)

JIS B5 182 x 257 mm (7.18 x 10.12 inches)

ISO B5 176 x 250 mm (6.93 x 9.84 inches)

Executive 184.2 x 266.7 mm (7.25 x 10.5 inches)

A5 148.5 x 210 mm (5.85 x 8.27 inches)

A6 105 x 148.5 mm (4.13 x 5.85 inches)

Envelope B5 176 x 250 mm (6.93 x 9.84 inches)

Envelope Monarch 98.4 x 190.5 mm (3.88 x 7.5 inches)

Envelope COM-10 105 x 241 mm (4.12 x 9.5 inches)

Envelope DL 110 x 220 mm (4.33 x 8.66 inches)

Envelope C5 162 x 229 mm (6.38 x 9.02 inches)

Envelope C6 114 x 162 mm (4.49 x 6.38 inches)

• 60 to 90 g/m2 (16 to 24 lb bond ) for the tray

• 60 to 163 g/m2 (16 to 43 lb bond ) for the multipurpose tray

75 to 90 g/m

(20 to 24 lb)

Capacity

• 250 sheets of 75 g/m (20 lb bond) paper for the tray

• 50 sheets for the multipurpose tray

5 sheets of 75 g/m

(20 lb) in

the multi-purpose tray

Transparency Letter, A4 Refer to the Plain paper section 138 to 146 g/m

Letter, Legal, Folio,

Labels

Oficio, A4, JIS B5, ISO B5, Executive,

Refer to the Plain paper section 120 to 150 g/m

A5, A6

Letter, Legal, Folio,

Card stock

Oficio, A4, JIS B5, ISO B5, Executive,

Refer to the Plain paper section 60 to 163 g/m

A5, A6

Minimum size (custom) 76 x 127 mm (3.86 x 5.83 inches)

Maximum size (custom) 215.9 x 356 mm (8.5 x 14 inches)

a. If media weight is over 24 lb (90 g/m2), use the multi-purpose tray. b. Maximum capacity may differ depending on media weight, thickness, and environmental conditions.

60 to 163 g/m (16 to 43 lb bond )

Note

For duplex printing, A4, Letter, Oficio, Legal, and Folio sizes are supported.

(32 to 40 lb)

(16 to 43 lb)

5 sheets of 75 g/m2 (20 lb) in the multi-purpose tray

5 sheets of 75 g/m

(20 lb) in

the multi-purpose tray

5 sheets of 75 g/m

(20 lb) in

the multi-purpose tray

5 sheets of 75 g/m2 (20 lb) in the multi-purpose tray

5.2 <

Loading print media>

Page 28

Guidelines for selecting and storing print media

Guidelines for special print media

When selecting or loading paper, envelopes, or other print materials, keep these guidelines in mind:

• Always use print media that conform with the specifications listed on page 5.3.

• Attempting to print on damp, curled, wrinkled, or torn paper can cause paper jams and poor print quality.

• For the best print quality, use only high quality copier grade paper specifically recommended for use in laser printers.

• Avoid using the following media types:

- Paper with embossed lettering, perforations, or a texture that is too

smooth or too rough

- Erasable bond paper

- Multi-paged paper

- Synthetic paper and thermally reactive paper

- Carbonless paper and Tracing paper.

• Use of these types of paper could result in paper jams, chemical smells, and damage to your printer.

• Store print media in its ream wrapper until you are ready to use it. Place cartons on pallets or shelves, not on the floor. Do not place heavy objects on top of the paper, whether it is packaged or unpackaged. Keep it away from moisture or other conditions that can cause it to wrinkle or curl.

• Store unused print media at temperatures between 15o C and 30o C (59o F to

F). The relative humidity should be between 10% and 70%.

• Store unused print media in a moisture-proof wrap, such as a plastic container or bag, to prevent dust and moisture from contaminating your paper.

• Load special media types one sheet at a time through the multipurpose tray to avoid paper jams.

• To prevent print media, such as transparencies and label sheets, from sticking together, remove them as they print out.

Media type Guidelines

• Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following factors:

- Weight: The weight of the envelope paper

should not exceed 90 g/m may occur.

- Construction: Prior to printing, envelopes

should lie flat with less than 6 mm (0.25 inches) curl, and should not contain air.

- Condition: Envelopes should not be wrinkled,

nicked, or otherwise damaged.

- Temperature: You should use envelopes that

are compatible with the heat and pressure of the printer during operation.

• Use only well-constructed envelopes with sharp and well creased folds.

• Do not use stamped envelopes.

• Do not use envelopes with clasps, snaps, windows, coated lining, self-adhesive seals, or other synthetic materials.

• Do not use damaged or poorly made envelopes.

• Be sure the seam at both ends of the envelope

Envelopes

extends all the way to the corner of the envelope.

Acceptable

Unacceptable

(24 lb) or jamming

5.3 <

• Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the printer’s fusing temperature of 200° C (392° F) for

0.1 second. The extra flaps and strips might cause wrinkling, creasing, or jams, and may even damage the fuser.

• For the best print quality, position margins no closer than 15 mm (0.6 inches) from the edges of the envelope.

• Avoid printing over the area where the envelope’s seams meet.

Loading print media>

Page 29

Media type Guidelines

Transparencies

Labels

• To avoid damaging the printer, use only transparencies designed for use in laser printers.

• Transparencies used in the printer must be able to withstand 200° C (392° F), the printer’s fusing temperature.

• Place them on a flat surface after removing them from the printer.

• Do not leave them in the paper tray for long periods of time. Dust and dirt may accumulate on them, resulting in spotty printing.

• To avoid smudging caused by fingerprints, handle them carefully.

• To avoid fading, do not expose printed transparencies to prolonged sunlight.

• Ensure that transparencies are not wrinkled, curled, or have any torn edges.

• To avoid damaging the printer, use only labels designed for use in laser printers.

• When selecting labels, consider the following factors:

- Adhesives: The adhesive material should be

stable at 200° C (392° F), the printer’s fusing temperature.

- Arrangement: Only use labels with no exposed

backing between them. Labels can peel off sheets that have spaces between the labels, causing serious jams.

- Curl: Prior to printing, labels must lie flat with

no more than 13 mm (5 inches) of curl in any direction.

- Condition: Do not use labels with wrinkles,

bubbles, or other indications of separation.

• Make sure that there is no exposed adhesive material between labels. Exposed areas can cause labels to peel off during printing, which can cause paper jams. Exposed adhesive can also cause damage to printer components.

• Do not run a sheet of labels through the printer more than once. The adhesive backing is designed for only a single pass through the printer.

• Do not use labels that are separating from the backing sheet or are wrinkled, bubbled, or otherwise damaged.

• Letterhead must be printed with heat-resistant ink that will not melt, vaporize, or release hazardous emissions when subjected to the printer’s fusing temperature of 200° C (392° F) for 0.1 second.

• Letterhead ink must be non-flammable and

Preprinted paper

should not adversely affect printer rollers.

• Forms and letterhead should be sealed in a moisture-proof wrapping to prevent changes during storage.

• Before you load preprinted paper, such as forms and letterhead, verify that the ink on the paper is dry. During the fusing process, wet ink can come off preprinted paper, reducing print quality.

Loading paper

Load the print media you use for the majority of your print jobs in the tray 1. The tray 1 can hold a maximum of 250 sheets of 75 g/m2 (20 lb) plain paper.

You can purchase an optional tray (tray 2) and attach it below the standard tray to load an additional 250 sheets of paper. For order information for an optional tray, see page 7.1.

The paper level indicator on the front of the tray 1 and the optional tray 2 shows the amount of paper currently left in the tray. When the tray is empty, the indicator of the bar is completely lowered.

Full ▲

▲ Empty

Card stock or custom-sized materials

• Do not print on media smaller than 76 mm (3 inches) wide or 127 mm (5 inches) long.

• In the software application, set margins at least

6.4 mm (0.25 inches) away from the edges of the material.

5.4 <

Loading print media>

Page 30

Using the tray 1 or the optional tray 2

Use the print material you use for the majority of your print jobs in the tray 1. The tray 1 can hold a maximum of 250 sheets of 75 g/m2(20 lb) paper.

You can purchase an optional tray 2 and attach it below the tray 1 to load an additional 250 sheets of paper.

To load paper, pull open the tray and load paper with the side to be printed on face down.

1 Press and hold the guide lock, and slide the paper length guide to

locate it in the correct paper size slot.

You can load letterhead paper with the design side face down. The top edge of the sheet with the logo should be placed at the front of the tray.

Notes

• If you experience problems with paper feed, place one sheet at a time in the multi-purpose tray.

• You can load previously printed paper. The printed side should be facing up with an uncurled edge at the front. If you experience problems with paper feed, turn the paper around. Note that the print quality is not guaranteed.

Changing the size of the paper in the tray 1

To load longer sizes of paper, such as Legal-sized paper, you need to adjust the paper guides to extend the paper tray.

1 2

paper length guide

support guide

guide lock

paper width guides

2 After inserting paper into the tray, adjust the support guide so that it

lightly touches the paper stack.

3 Squeeze the paper width guides, as shown and slide them to the

stack of paper until it lightly touches the side of the stack.

5.5 <

Loading print media>

Page 31

Notes

• Do not push the paper width guide far enough to cause the material to warp.

• If you do not adjust the paper width guide, it may cause paper jams.

Using the multi-purpose tray

3 Load the paper with the side to be printed on facing up.

The multi-purpose tray can hold special sizes and types of print material, such as transparencies, postcards, note cards, and envelopes. It is useful for single page printing on letterhead or colored paper.

To load paper in the multi-purpose tray:

1 Open the multi-purpose tray and unfold the multi-purpose tray

extension, as shown.

2 If you are using paper, flex or fan the edge of the paper stack to

separate the pages before loading.

Depending on the media type you are using, keep the following loading guidelines:

• Envelopes: Flap side down and with the stamp area on the top left side.

• Transparencies: Print side up and the top with the adhesive strip entering the printer first.

• Labels: Print side up and top short edge entering the printer first.

• Preprinted paper: Design side up with the top edge toward the printer.

• Card stock: Print side up and the short edge entering the printer first.

• Previously printed paper: Previously printed side down with an uncurled edge toward the printer.

Note

Make sure that you have not loaded too much print material. The print material buckles if you load a stack that is too deep or if you push it in too far.

Caution

When you print on special material like envelopes, labels, transparencies, or cards, the output location should be the rear cover. Open the rear cover to use it. See page 5.8.

4 Squeeze the multi-purpose tray paper width guides and adjust

them to the width of the paper. Do not force too much, or the paper will be bent, which will result in a paper jam or skew.

For transparencies, hold them by the edges and avoid touching the print side. Oils from your fingers can cause print quality problems.

5.6 <

5 When you print a document, set the paper source and type in the

software application. See the Software Section.

Loading print media>

Page 32

For information about setting the paper source and type on the control panel, see page 2.3.

6 After printing, fold the multi-purpose tray extension and close the

multi-purpose tray.

Tips on using the multi-purpose tray

• Load only one size of print media at a time in the multi-purpose tray.

• To prevent paper jams, do not add paper when there is still paper in the multi-purpose tray. This also applies to other types of print media.

• Print media should be loaded face up with the top edge going into the multi-purpose tray first and be placed in the center of the tray.

• Always load only the print media specified in page 5.1 to avoid paper jams and print quality problems.

• Flatten any curl on postcards, envelopes, and labels before loading them into the multi-purpose tray.

• When you print on 76 mm x 127 mm (3 x 5 inches) sized media on the multi-purpose tray, open the rear cover for straight paper path to avoid paper jams.

• Make sure to open the rear cover when you print on transparencies. If not, they may tear while exiting the printer.

Using manual feed mode

You can manually load a sheet of print material in the multi-purpose tray if you select Manual Feeder in the Source option from the Paper tab when you change print settings to print a document. See the Software Section. Manually loading paper can be helpful when you want to check the print quality after each page is printed.

This loading procedure is almost the same as the procedure for loading in the multi-purpose tray, except you load paper sheet-by-sheet in the tray, send print data to print the first page, and press Stop on the control

panel to print each following page.

1 Load the paper with the side to be printed on facing up.

2 Squeeze the multi-purpose tray paper width guides and adjust

them to the width of the paper. Do not force too much, or the paper will be bent, which will result in a paper jam or skew.

3 When you print a document, set the paper source to Manual

Feeder and select the appropriate paper size and type in the software application. See the Software Section.

4 Print a document.

The display shows a message prompting you to load paper and press Stop .

5 Press Stop.

The printer picks up the print material and prints. After one page is printed, the message appears again.

Note

If you do not press the button, after a pause the printer will automatically pick the print material.

6 Insert the next sheet into the multi-purpose tray and press Stop.

Repeat this step for every page to be printed.

5.7 <

Loading print media>

Page 33

Selecting an output location

The printer has two output locations; the rear cover (face up) and the output tray (face down).

rear cover

output tray

The printer sends output to the output tray by default. To use the output tray, make sure that the rear cover is closed.

Printing to the rear cover (Face up)

Using the rear cover, paper comes out of the printer face up.

Printing from the multi-purpose tray to the rear cover provides a straight paper path. Using the rear cover might improve the output quality with special print media.

To use the rear cover, open it by pulling down.

Notes

• If paper coming out of the output tray has problems, such as excessive curl, try printing to the rear cover.

• To avoid paper jams, do not open or close the rear cover while the printer is printing.

Printing to the output tray (Face down)

The output tray collects paper face down, in the order in which the sheets were printed. The tray should be used for most print jobs.

Caution

The fuser area inside the rear cover of your printer becomes very hot when in use. Take care when you access this area.

5.8 <

Loading print media>

Page 34

6 Basic printing

This chapter explains common printing tasks.

This chapter includes:

• Printing a document

• Canceling a print job

Printing a document

This printer allows you to print from various Windows, Macintosh applications. The exact steps for printing a document may vary depending on the application you use.

For details about printing, see the Software Section.

Canceling a print job

If the print job is waiting in a print queue or print spooler, such as the printer group in Windows, delete the job as follows:

1 Click the Windows Start button.

2 For Windows 98SE/NT 4.0/2000/Me, select Settings and then

Printers.

For Windows XP/2003, select Printers and Faxes.

3 Double-click the Xerox Phaser 3428 PCL 6 or Xerox Phaser 3428

PS icon (Phaser 3428/DN only).

4 From the Document menu, select

Me) or Cancel (Windows NT 4.0/2000/XP/2003).

Note

You can access this window simply by double-clicking the printer icon at the bottom right corner of the Windows desktop.

You can also cancel the current job by pressing Stop on the control panel of your printer.

Cancel Printing (Windows 95/98/

6.1 <

Basic printing>

Page 35

7 Ordering supplies and

accessories

This chapter provides information on purchasing toner cartridges and accessories available for your printer.

• Toner cartridges

• Accessories

• How to purchase

Toner cartridges

When the toner runs out, you can order the following types of toner cartridges for your printer:

Typ e Yield

Standard yield Approx. 4,000 pages 106R01245

High yield Approx. 8,000 pages 106R01246

a. ISO 19752 5% coverage

Accessories

Part number

How to purchase

To order Xerox-authorized supplies or accessories, contact your local Xerox dealer or the retailer where you purchased your printer, or visit

www.xerox.com/office/support

information on calling for technical support.

and select your country/region for

You can purchase and install accessories to enhance your printer’s performance and capacity.

The following accessories are available for your printer:

Accessory Description Part number

Optional tray

Memory DIMM

Contact your local reseller for memory and options availability.

If you are experiencing frequent paper supply problems, you can attach an additional 250 sheet tray. You can print documents on various sizes and types of print materials.

Extends your printer’s memory capacity.

097N01539

• 097S03132: 32 MB

• 097S03133: 64 MB

• 097S03136: 128 MB

• 097S03761: 256 MB

7.1 <

Ordering supplies and accessories>

Page 36

8 Maintenance

This chapter provides information for maintaining your printer and the toner cartridge, as well as suggestions for high-quality and economical printing.

This chapter includes:

• Printing information page

• Cleaning the printer

• Maintaining the toner cartridge

• Maintenance parts

Printing information page

From the printer’s control panel, you can print pages that give detailed information about the printer. They can be help you maintain your printer.

1 Press Menu until Information appears on the bottom line of the

display and press OK.

2 Press the Scroll buttons until the information page you want

appears and press OK.

A page prints out.

Cleaning the printer

During the printing process, paper, toner, and dust particles can accumulate inside the printer. This buildup can cause print quality problems, such as toner specks or smearing. Your printer has a cleaning mode that can correct and prevent these types of problems.

Cleaning the outside of the printer

Cleaning the inside of the printer

There are two methods to clean the inside of the printer:

• Clean the inside manually.

• Print a cleaning sheet, which can be done from the control panel.

Cleaning the Inside of the printer manually

1 Turn the printer off and unplug the power cord. Wait for the printer

to cool down.

2 Open the front cover and pull the toner cartridge out. Set it on a

clean flat surface.

Cautions

• To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary.

• Do not touch the green surface underside of the toner cartridge. Use the handle on the cartridge to avoid touching this area.

3 With a dry lint-free cloth, wipe away any dust and spilled toner from

the toner cartridge area and the toner cartridge cavity.

Clean the cabinet of the printer with a soft, lint-free cloth. You can dampen the cloth slightly with water, but be careful not to let any water drip onto or into the printer.

Caution

Cleaning the cabinet of the printer with cleaning materials containing large amounts of alcohol, solvents, or other strong substances can discolor or crack the cabinet.

8.1 <

Caution

While cleaning the inside of the printer, be careful not to touch the transfer roller, located underneath the toner cartridge. Oil from your fingers can cause print scan quality problems.

Maintenance>

Page 37

4 Locate the long strip of glass (LSU) inside the top of the cartridge

compartment, and gently swab the glass to see if dirt turns the white cotton black.

5 Reinsert the toner cartridge and close the front cover.

6 Plug in the power cord and turn the printer on.

Printing a cleaning sheet

If you are experiencing blurred, faded, or smeared printouts, you can clear the problem by printing a cleaning sheet, provided by your printer. You can print:

• OPC Cleaning sheet: cleans the OPC drum of the toner cartridge.

• Fuser Cleaning sheet: cleans the fuser unit inside the printer.

1 Make sure that the printer is turned on with paper loaded in the tray.

2 Press Menu until System Setup appears on the bottom line of the

display and press OK.

3 Press the Scroll buttons until

4 When

Clean Drum appears, press OK.

Or, press the Scroll buttons until Clean Drum or Clean Fuser appears and press OK.

Your printer automatically picks up a sheet of paper from the tray and prints out a cleaning sheet with dust or toner particles on it.

Maintenance

appears and press OK.

Maintaining the toner cartridge

Toner cartridge storage

To get the most from the toner cartridge, keep the following guidelines in mind:

• Do not remove the

• Do not refill the toner cartridge. The printer warranty does not cover damage caused by using a refilled cartridge.

• Store toner cartridge in the same environment as the printer.

• To prevent damage to the toner cartridge, do not expose it to light for more than a few minute.

toner cartridge

from its package until ready for use.

Expected cartridge life

The life of the toner cartridge depends on the amount of toner that print jobs require. When printing text at ISO 19752 5% coverage, a new toner

cartridge lasts an average of either 8,000 or 4,000 pages. (The original toner cartridge supplied with the printer lasts an average of 4,000

pages.) The actual number may also be different depending on the print density of the pages you print on, and the number of pages may be affected by operating environment, printing interval, media type, and media size. If you print a lot of graphics, you may need to change the cartridge more often.

Saving Toner

Using this feature extends the life of the toner cartridge and reduce your cost per page, but it also reduces print quality. “Using toner save mode” on page 2.7

Checking the remaining toner

You can check the level of toner left in the cartridge.

If you are having print quality problems, this can help you determine if the problem is caused by low toner.

1 Press Menu until System Setup appears on the bottom line of the

display press OK.

8.2 <

2 Press the Scroll buttons until

Press the

4 Press the Scroll buttons to access Ton er Remains and press OK.

The display shows the percentage of the remaining toner.

Maintenance>

Scroll

buttons until

Note

While the following messages are appearing on the display, the sub-menu(s) under Supplies Life can be changed:

- Invalid Toner, NonGenuine Toner, Replace Toner,

Toner Exhausted

Maintenance

Supplies Life

appears and press OK.

Page 38

Redistributing toner cartridge

When the toner cartridge is near the end of its life:

• White streaks or light printing occurs.

• Toner Low appears on the display.

• The Status LED blinks red.

If this happens, you can temporarily reestablish print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still occur even after you have redistributed the toner.

1 Open the front cover.

2 Pull the toner cartridge out.

Note

If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.

4 Hold the toner cartridge by the handle and slowly insert the

cartridge into the opening in the printer.

5 Tabs on the sides of the cartridge and corresponding grooves

within the printer will guide the cartridge into the correct position until it locks into place completely.

6 Close the front cover. Make sure that the cover is securely closed.

Cautions

• Avoid reaching too far into the printer. The fusing area may be hot.

• To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary.

• Do not touch the green surface undersid e of the toner cartridge. Use the handle on the cartridge to avoid touching this area.

3 Thoroughly roll the cartridge 5 or 6 times to distribute the toner

evenly inside the cartridge.

Replacing the toner cartridge

When the toner cartridge is completely empty:

• Toner Low Replace Toner appears on the display.

• The Status LED lights red.

At this stage, the toner cartridge needs to be replaced. For order information for toner cartridges, see page 7.1.

1 Open the front cover.

2 Pull the toner cartridge out.

8.3 <

Maintenance>

Page 39

3 Remove the new toner cartridge from its bag.

Caution

Do not use sharp objects, such as a knife or scissors, to open the toner cartridge package. They might scratch the drum of the cartridge.

Clearing the Toner Low Replace Toner message

When the Toner Low Replace Toner message appears you can configure not to see this message again not to disturb you.

1 Press Menu until System Setup appears on the bottom line of the

display and press OK.

2 Press the Scroll buttons until Maintenance appears and press OK.

3 Press the Scroll buttons until CLR Empty Msg. appears and press

OK.

4 Select On and press OK.

4 Remove the packing tape and roll the cartridge 5 or 6 items to

distribute the toner.

Thoroughly roll the cartridge to assure maximum copies per cartridge. Save the box and the plastic bag for shipping.

Cautions

• If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.

• To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary.

• Do not touch the green surface underside of the toner cartridge. Use the handle on the cartridge to avoid touching this area.

5 Hold the toner cartridge by the handle and slowly insert the

cartridge into the opening in the printer.

6 Tabs on the sides of the cartridge and corresponding grooves

within the printer will guide the cartridge into the correct position until it locks into place completely.

5 Now the Toner Low Replace Toner message does not appear but

the Replace Toner message will remain for reminding you that the new cartridge needs to be installed for quality.

Caution

Once you have selected On, this setting will be permanently written to the memory of the toner cartridge, and this menu will be disappeared from the Maintenance menu.

Maintenance parts

To avoid print quality and paper feed problems resulting from worn parts and to maintain your printer in top working condition the following items will need to be replaced at the specified number of pages or when the life span of each item has expired.

Items Yield (Average)

Transfer roller Approx. 70,000 pages

Pick-up roller Approx. 150,000 pages

Fuser unit Approx. 80,000 pages

Xerox highly recommends that an authorized service provider, dealer or the retailer where you bought printer performs this maintenance activity.

7 Close the front cover. Make sure that the cover is securely closed.

8.4 <

Maintenance>

Page 40

9 Troubleshooting

This chapter provides helpful information for what to do if you encounter an error while using your printer.

This chapter includes:

• Clearing paper jams

• Troubleshooting checklist

• Understanding the Status LED

• Understanding display messages

• Toner cartridge-related messages

• Solving general printing problems

• Solving print quality problems

• Common Windows problems

• Common Macintosh problems (Phaser 3428/DN only)

• Common PostScript problems (Phaser 3428/DN only)

Clearing paper jams

Note

When removing paper that is jammed in the printer, if possible always pull the paper in the direction that it normally moves so as not to damage internal components. Always pull firmly and evenly; do not jerk the paper. If the paper tears, ensure that all fragments of paper are removed; otherwise a jam will occur again.

When a paper jam occurs, the Status LED lights red. Open and close the front cover. The jammed paper automatically exit the printer.

If the paper does not exit, check the display on the control panel. The message indicating the corresponding location of the paper jam appears. Refer to the table below to locate the paper jam and to clear it:

Message Location of Jam Go To

Paper Jam 0

Open/Close Door

In the paper feed area

(tray 1, optional tray 2, multipurpose tray)

below

Paper Jam 1

Open/Close Door

Paper Jam 2

Check Inside

Duplex Jam 0 Check Inside

Duplex Jam 1

Open/Close Door

Around the toner cartridge page 9.3

In the paper exit area page 9.3

In the duplex area page 9.4

In the duplex area page 9.5

In the paper feed area

In the tray 1

1 Pull the tray 1 open.

9.1 <

Troubleshooting>

Page 41

2 Remove the jammed paper by gently pulling it straight out. Make

sure that all of the paper is properly aligned in the tray 1.

4 Pull the paper straight up and out.

If the paper does not move when you pull, or if you do not see the paper in this area, check the fuser area around the toner cartridge. See page 9.3.

3 Insert the tray 1 into the printer until it snaps into place. Printing

automatically resumes.

In the optional tray 2

1 Pull the optional tray 2 open.

2 Remove the jammed paper from the printer.

5 Insert the trays back into the printer. Printing automatically

resumes.

In the multi-purpose tray

1 If the paper is not feeding properly, pull the paper out of the printer.

2 Open and close the front cover to resume printing.

If the paper does not move when you pull, or if you do not see the paper in this area, stop and go to step 3.

3 Pull the tray 1 half.

9.2 <

Troubleshooting>

Page 42

Around the toner cartridge

In the paper exit area

Note

The fuser area is hot. Take care when removing paper from the printer.

1 Open the front cover and pull the toner cartridge out.

2 Remove the jammed paper by gently pulling it straight out.

1 Open and close the front cover. The jammed paper is automatically

ejected from the printer.

2 Gently pull the paper out of the output tray.

If you do not see the jammed paper or if there is any resistance when you pull, stop and go to the next step.

3 Open the rear cover.

4 If you see the jammed paper, push the pressure lever on each side

up and remove the paper. Return the pressure lever to its original position and skip the step 10.

3 Replace the toner cartridge and close the front cover. Printing

automatically resumes.

9.3 <

If you still do not see the paper, go to the next step.

Troubleshooting>

pressure lever

Page 43

5 Release the blue strap, the rear cover stopper, and fully open the

rear cover, as shown.

rear cover stopper

rear cover

6 Unfold the duplex guide fully.

8 Pull the jammed paper out.

If the jammed paper does not move when you pull, push the pressure lever on each side up to loose the paper, and then remove it.

pressure lever

9 Return the lever, door, stopper, and guide to their original position.

10 Close the rear cover. Printing automatically resumes.

In the duplex unit area

duplex guide

7 While pushing the fuser lever to the right, open the fuser door.

fuser lever

fuser door

If the duplex unit is not inserted correctly, paper jam may occur. Make sure that the duplex unit is inserted correctly.

Duplex jam 0

1 Pull the duplex unit out of the printer.

duplex unit

9.4 <

Troubleshooting>

Page 44

2 Remove the jammed paper from the duplex unit.

If the paper does not come out with the duplex unit, remove the paper from the bottom of the printer.

Duplex jam 1

1 Open the rear cover.

2 Unfold the duplex guide fully.

3 Pull the jammed paper out.

Tips for avoiding paper jams

By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, follow the steps outlined on page 9.1.

• Follow the procedures on page 5.5. Ensure that the adjustable guides are positioned correctly.

• Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside wall of the tray.

• Do not remove paper from the tray while your printer is printing.

• Flex, fan, and straighten paper before loading.

• Do not use creased, damp, or highly curled paper.

• Do not mix paper types in a tray.

• Use only recommended print media. See

• Ensure that the recommended print side of print media is facing down in the tray, or facing up in the multi-purpose tray.

• If paper jams occur frequently when you print on A5-sized paper:

Load the paper into the tray with the long edge facing the front of the tray.

page 5.1

duplex guide

In the printer properties window, set the page orientation to be rotated 90 degrees. See the Software Section.

9.5 <

Troubleshooting>

Page 45

Troubleshooting checklist

Understanding the Status LED

If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding troubleshooting suggestions.

Condition Suggested solutions

Make sure that the Status LED on the control panel lights green and Ready is shown on the display.

Print a demo page to verify that the printer is feeding paper correctly. See page 2.6.

Check the demo page to see if it printed correctly.

Print a short document from a software application to verify that the computer and printer are connected and are communicating correctly.

If completing the checklist does not resolve the printer problem, check the following troubleshooting sections.

• If the Status LED is off, check the power cord connection. Check the power switch. Check the power source by plugging the power cord into another outlet.

• If the Status LED lights red, check the display message. See page 9.7.

• If a demo page does not print, check the paper supply in the tray.

• If the paper jams in the printer, see page 9.1.

• If an error message appears on the display, see page 9.7.

If there is a print quality problem, see page 9.11.

• If the page does not print, check the cable connection between the printer and the computer.

• Check the print queue or print spooler to see if the printer has been paused.

• Check the software application to ensure that you are using the proper printer driver and communication port. If the page is interrupted during printing, see page 9.9.

• “Understanding display messages” on page 9.7.

• “Solving general printing problems” on page 9.9.

• “Common Windows problems” on page 9.13.

• “Common Macintosh problems (Phaser 3428/DN only)” on page 9.14.

• “Common PostScript problems (Phaser 3428/DN only)” on page 9.14.

Status Description

• The printer is off-line and cannot print.

Off

Green

Blinking

Orange

Blinking

• The printer is in power save mode. When data is received, it switches to on-line automatically.

The printer is on-line and can receive data from the computer.

• When the backlight blinks slowly, the printer is receiving data from the computer.

• When the backlight blinks quickly, the printer is receiving and printing data.

• A paper jam has occurred. To solve the problem, see page 9.1.

• The front cover is open. Close the front cover.

• There is no paper in the tray. Load paper in the tray.

• The toner cartridge installed is not a genuine cartridge, and you selected Stop at the NonGenuine Toner prompt. See page 9.7.

• The lifespan of the toner cartridge is reached, and you selected Stop at the Toner Exhausted prompt. See page 9.7.

• The printer has stopped printing due to a major error.

• A minor error is occurring and the printer is waiting for the error to be cleared. When the problem is cleared, the printer resumes printing.

•The toner cartridge is totally exhausted. Remove the old toner cartridge and install a new one. See page 8.3.

• The toner cartridge installed is not a genuine cartridge, and you selected Continue at the NonGenuine Toner prompt. See page 9.7.

• The lifespan of the toner cartridge is reached, and you selected Continue at the Toner Exhausted prompt. See page 9.7.

• The toner cartridge is low. Order a new toner cartridge. You can temporarily improve print quality by redistributing the toner. See page 8.3.

9.6 <

Troubleshooting>

Page 46

Understanding display messages

Messages appear on the control panel display to indicate the printer’s status or errors. Refer to the tables below to understand the messages’ meaning and correct the problem if necessary. Messages and their meanings are listed in alphabetical order.

Note

When you call for service, it is very convenient to tell the service representative the display message.

Message Meaning Suggested solutions

Door Open The front cover or

rear cover is not

securely latched.

Duplex Jam 0 Check Inside

Duplex Jam 1 Open/Close Door

Fuser Door Open

Load Manually Press Stop Key

Low Heat Error

Cycle Power

LSU Hsync Error

Cycle Power

LSU Motor Error

Cycle Power

Main Motor Locked

Paper has jammed during duplex printing.

The fuser door is not securely latched.

The multi-purpose tray is empty in manual feed mode.

There is a problem in the fuser unit.

A problem has occurred in the LSU (Laser Scanning Unit).

There is a problem in the main motor.

Close the cover until it locks into place.

Clear the jam. See page 9.4.

Clear the jam. See page 9.5.

Open the rear cover and close the fuser door until it locks into place.

For the location of the fuser door, see page 9.4.

Load a sheet of print material and press

Stop

Unplug the power cord and plug it back in. If the problem persists, please call for service.

Unplug the power cord and plug it back inches. If the problem persists, please call for service.

Open and then close the front cover.

Message Meaning Suggested solutions

Open Heat Error

Cycle Power

Over Heat Error

Cycle Power

Paper Jam 0

Open/Close Door

Paper Jam 1

Open/Close Door

Paper Jam 2

Check Inside

Printing...

Ready

Self Diagnostics Temperature

Self Diagnostics LSU

Sleeping...

Tray 1

Paper Empty

Tray 2

Paper Empty

MP Tray Paper Empty

There is a problem in the fuser unit.

Paper has jammed in the feeding area of the tray.

Paper has jammed in the fuser area.

Paper has jammed in the paper exit area.

The printer is printing jobs using the displayed language.

The printer is on-line and ready to printer.

The engine in your printer is checking some problems detected.

The printer is on power save mode.

There is no paper in the tray 1.

There is no paper in the optional tray 2.

There is no paper in the multi-purpose tray.

Unplug the power cord and plug it back in. If the problem persists, please call for service.

Clear the jam. See page 9.1 and page 9.1.

Clear the jam. See page 9.3.

Complete your printing.

Use your printer.

Please wait a few minutes.

When data is received, it switches to on-line automatically.

Load paper in the tray 1. See page 5.5.

Load paper in the optional tray 2. See page 5.5.

Load paper in the multi-purpose tray. See page 5.6.

9.7 <

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Page 47

Toner cartridge-related messages

Message Meaning Suggested solutions

Install Toner A toner cartridge is not

installed.

Invalid Toner The toner cartridge you have

installed is not for your printer.

Toner Low The toner cartridge is almost

empty.

NonGenuine Toner

Stop

NonGenuine Toner

Replace Toner1

NonGenuine Toner

Replace Toner

Toner Low

Replace Toner

The toner cartridge installed is not a genuine cartridge.

The toner in the cartridge has run out.

Install a toner cartridge.

Install a Xerox-genuine toner cartridge, designed for your printer.

Take out the toner cartridge and thoroughly shake it. By doing this, you can temporarily reestablish printing operations.

You can select either Stop or Continue. If you do not select any, the printer will work as Stop is selected.

If you select Stop, you cannot print until the genuine cartridge is installed. However, you can still print any kind of reports.

If you select Continue, you can keep printing but the quality cannot be guaranteed, and the product support is no longer provided.

If you want to change the selection, turn the printer off and on to have this message appear again, and then re-select Stop or Continue.

This message appears when you selected Stop at the NonGenuine Toner prompt.

Install the genuine toner cartridge.

This message appears when you selected Continue at the NonGenuine Toner prompt.

Install the genuine toner cartridge.

Install a new genuine toner cartridge.

You can keep printing but the quality cannot be guaranteed, and the product support is no longer provided.

You can configure not to see the Toner Low Replace Toner message. See page 8.4.

Replace Toner The toner in the cartridge has

run out.

Toner Exhausted

Stop

Toner Exhausted

Replace Toner1

Toner Exhausted

Replace Toner

The lifespan of the toner cartridge is reached.

This message appears when you turned off the Toner Low Replace Toner message. See

page 8.4.

Install a new genuine toner cartridge.

You can keep printing but the quality cannot be guaranteed, and the product support is no longer provided.

You can select either Stop or Continue. If you do not select any, the printer will work as Stop is selected.

If you select Stop, you cannot print until the genuine cartridge is installed.

If you select Continue, you can keep printing but the quality cannot be guaranteed, and the product support is no longer provided.

If you want to change the selection, turn the printer off and on to have this message appear again, and then re-select Stop or Continue.

This message appears when you selected Stop at the Toner Exhausted prompt.

Install the genuine toner cartridge.

This message appears when you selected Continue at the Toner Exhausted prompt.

Install the genuine toner cartridge.

9.8 <

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Page 48

Solving general printing problems

For problems with the operation of your printer, refer to the table for suggested solutions.

Condition Possible cause Suggested solutions

Check the power cord connections. Check the power switch and the power source.

Select Xerox Phaser 3428

PCL 6 or PS (Phaser 3428/DN only)as

your default printer.

Close the printer cover.

page 9.1.

Load paper. See page 5.4.

Install the toner cartridge.

Check the display message, add paper to the multi-purpose tray, and press OK on the printer’s control panel.

Disconnect the printer cable and reconnect it.

If possible, attach the cable to another computer that is working properly and try to print a document. You can also try using a different printer cable.

Check the Windows printer setting to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the printer is attached to the correct one.

Xerox Phaser 3428

The printer does not print.

The printer is not receiving power.

The printer is not selected as the default printer.

The printer cover is not closed.

Paper is jammed. Clear the paper jam. See

No paper is loaded.

The toner cartridge is not installed.

The printer may be in manual feed mode and out of paper.

The connection cable between the computer and the printer is not connected properly.

The connection cable between the computer and the printer is defective.

The port setting is incorrect.

Condition Possible cause Suggested solutions

The printer may be configured incorrectly.

The printer driver may be incorrectly installed.

The printer does not print.

(Continued)

Printer selects print materials from the wrong paper source.

Paper does not feed into the printer.

The printer is malfunctioning.

The document size is so big that the hard disk space of the computer is not enough to access the print job.

The paper source selection in the printer properties may be incorrect.

Paper has not been loaded correctly.

There is too much paper in the tray.

The paper is too thick.

Check the printer properties to ensure that all of the print settings are correct.

Reinstall the printer driver; See the Software Section. Try printing a test page.

Check the display message on the control panel to determine if the printer is indicating a system error.

Get more hard disk space and print the document again.

For many software applications, the paper source selection is found under the Paper tab within the printer properties. Select the correct paper source. See the Software Section.

Remove paper from the tray and reload it correctly.

Check that the paper size guides are set correctly.

Remove excess paper from the tray.

Use only paper that meets printer specifications.

9.9 <

Troubleshooting>

Page 49

Condition Possible cause Suggested solutions

Print job is extremely slow.

(Continued)

Half the page is blank.

The job may be very complex.

If using Windows 9x/Me, the Spooling Setting may be set incorrectly.

The computer may have insufficient random-access memory (RAM).

The page layout is too complex.

The page orientation setting may be incorrect.

The paper size and the paper size settings do not match.

Reduce the complexity of the page(s) or try adjusting the print quality settings.

To adjust the print quality settings, reduce the resolution. If you have set the resolution to

1200 dpi (Best), change it to 600 dpi (Normal). See the Software Section.

Change the port setting to the USB or network port to improve print speed.

Your printer prints A4-sized paper at 28 ppm and lettersized paper at 30 ppm. your printer prints A4-sized paper at 19 ipm and letter-sized paper at 21 ipm in the duplex printing mode.

From the Settings and click the

PCL 6 printer icon, choose Properties, click the Details tab, and then choose the Spool Settings button. Select the

desired spool setting.

Install more memory in your printer. See page 10.1.

Simplify the page layout and remove any unnecessary graphics from the document.

Install more memory in your printer. See page 10.1.

Change the page orientation in your application. See the Software Section.

Ensure that the paper size in the printer driver settings matches the paper in the tray.

Or, ensure that the paper size in the printer driver settings matches the paper selection in the software application settings you use.

Start

menu, choose

Printers

Xerox Phaser 3428

. Right-

The paper keeps jamming.

The printer prints, but the text is wrong, garbled, or incomplete.

There is too much paper in the tray.

An incorrect type of paper is being used.

An incorrect output method is being used.

There may be debris inside the printer.

The printer cable is loose or defective.

The wrong printer driver was selected.

The software application is malfunctioning.

The operating system is malfunctioning.

Remove excess paper from the tray.

If printing on special materials, use the multi-purpose tray.

Use only paper that meets printer specifications.

If printing on special materials, use the multi-purpose tray.

Special print materials, such as thick paper, should not be printed using the output tray (face-down). Use the rear cover (face-up) instead.

Open the front cover and remove the debris.

Disconnect and reconnect the printer cable. Try a print job that you have already printed successfully. If possible, attach the cable and printer to another computer and try a print job that you know works. Finally, try a new printer cable.

Check the application’s printer selection menu to ensure that your printer is selected.

Try printing a job from another application.

If printing from Windows (any version), exit to a DOS prompt and verify functionality with the following command: At a C:\ prompt, type Dir LPT1, and press

Enter

. (This assumes you

are connected to LPT1.)

Exit Windows and reboot the computer. Turn the printer off and then back on again.

9.10 <

Troubleshooting>

Page 50

Condition Possible cause Suggested solutions

Cc Cc Cc Cc

Redistribute the toner cartridge. See page 8.3.

If necessary, replace the toner cartridge. See page 8.3.

Check the file to ensure that it does not contain blank pages.

Contact a service representative.

Select Download as Bit Image in the

Advanced Options

window of the graphic properties. Print the document again.

Pages print, but are blank.

When you are using Windows 98, the illustrations print incorrectly from Adobe Illustrator.

The toner cartridge is defective or out of toner.

The file may have blank pages.

Some parts, such as the controller or the board, may be defective.

The setting in the software application is wrong.

Solving print quality problems

Dirt inside of the printer or improper paper loading may reduce print quality. See the table below to troubleshoot problems.

Condition Suggested solutions

If a vertical white streak or faded area appears on the page:

• The toner supply is low. You may be able to temporarily extend the toner cartridge life. See

Light or faded print

AaAaBbBbCc AaAaBbBbCc AaAaBbBbCc

AaAaBbBbCc AaAaBbBbCc

Toner spots

AaBbCc AaBbCc AaBbCc

page 8.3. If this does not improve print quality, install a new toner cartridge.

• The paper may not meet paper specifications (for example, the paper is too moist or too rough). See page 5.3.

• If the entire page is light, the print resolution setting is too light or toner save mode is on. Adjust the print resolution and toner save mode in the printer properties. See the Software Section.

• A combination of faded or smeared defects may indicate that the printer needs cleaning. See page 8.1.

• The surface of LSU may be dirty. Clean the LSU. See page 8.1.

• The paper may not meet specifications (for example, the paper is too moist or too rough). See page 5.3.

• The transfer roller or paper path may be dirty. See page 8.1.

AaBbCc AaBbCc

9.11 <

Dropouts

AaBbCc AaBbCc

AaBbCc AaBbCc AaBbCc

Troubleshooting>

If generally rounded, faded areas occur randomly on the page:

• A single sheet of paper may be defective. Try reprinting the job.

• The moisture content of the paper is uneven or the paper has moist spots on its surface. Try a different brand of paper. See page 5.3.

• The paper lot is bad. The manufacturing processes can cause some areas to reject toner. Try a different kind or brand of paper.

• The toner cartridge may be defective. See “Vertical repetitive defects” on the next page.

• If these steps do not correct the problems, contact a service representative.

Page 51

Condition Suggested solutions

AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc

c c

c c c

Vertical lines

AaBbCc AaBbCc AaBbCc

AaBbCc

If black vertical streaks appear on the page:

• The drum inside the toner cartridge has probably been scratched. Install a new toner cartridge.

AaBbCc

Gray background

AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc

Toner smear

If the amount of background shading becomes unacceptable, the procedures below may fix the problem.

• Change to lighter weight pages. See page 5.3.

• Check the printer’s environment; very dry (low humidity) or high humidity (higher than 80% RH) conditions can increase the amount of background shading.

• Remove the old toner cartridge and install a new one. See page 8.3.

• Clean the inside of the printer. See page 8.1.

• Check the type and quality. See page 5.2.

• Remove the toner cartridge and install a new one. See page 8.3.

Condition Suggested solutions

Background scatter results from bits of toner distributed on the printed page.

Background scatter

Misformed characters

• The paper may be too damp. Try printing with a different batch of paper. Do not open packages of paper until necessary so that the paper does not absorb too much moisture.

• If background scatter occurs on an envelope, change the printing layout to avoid printing over areas that have overlapping seams on the reverse side. Printing on seams can cause problems.

• If background scatter covers the entire surface area of a printed page, adjust the print resolution through your software application or via the printer properties window.

• If characters are improperly formed and producing hollowed images, the paper stock may be too slick. Try a different paper. See page 5.3.

• If characters are improperly formed and producing a wavy effect, the scanner unit may need service. Verify that it also occurs on a demo page (see page 2.6). For service, contact a service representative.

Vertical repetitive defects

AaBbC AaBbC

AaBbC AaBbC AaBbC

If marks repeatedly appear on the printed side of the page at even intervals:

• The toner cartridge may be damaged. If a repetitive mark occurs on the page, print a cleaning sheet several times to clean the cartridge; see page 8.2. After the printout, if you still have the same problems, install a new toner cartridge. See page 8.3.

• Parts of the printer may have toner on them. If the defects occur on the back of the page, the problem will likely correct itself after a few more pages.

• The fusing assembly may be damaged. Contact a service representative.

Page skew

AaBbCc

Curl or wave

Wrinkles or creases

• Ensure that the paper is loaded properly.

• Check the paper type and quality. See page 5.2.

• Ensure that the paper or other material is loaded correctly and the guides are not too tight or too loose against the paper stack.

• Ensure that the paper is loaded properly.

• Check the type and quality. Both high temperature and humidity can cause paper curl. See page 5.2.

• Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray.

• Try printing to the rear cover (face-up).

• Ensure that the paper is loaded properly.

• Check the paper type and quality. See page 5.2.

• Open the rear cover and try printing to the rear cover (face-up).

• Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray.

9.12 <

Troubleshooting>

Page 52

Condition Suggested solutions

Back of printouts are dirty

• The transfer roller may be dirty. See page 8.1.

• Check for leaking toner. Clean the inside of the printer.

Condition Suggested solutions

Curl

If the printed paper is curled or paper does not feed into the printer:

• Turn over the stack of paper in the tray. Also try rotating the paper 180° in the tray.

• Try printing to rear cover.

Solid color or Black pages

Loose toner

Character Voi ds

Horizontal stripes

AaBbCc AaBbCc AaBbCc AaBbCc AaBbCc

• The toner cartridge may not be installed properly. Remove the cartridge and reinsert.

• The toner cartridge may be defective and need replacing. Install a new toner cartridge.

• The printer may require repair. Contact a service representative.

• Clean the inside of the printer.

• Check the paper type and quality. See page 5.2.

• Install a new toner cartridge. See page 8.3.

• If the problem persists, the printer may require repair. Contact a service representative.

Character voids are white areas within characters that should be solid black:

• If you are using transparencies, try another type of transparency. Because of the composition of the transparency, some character voids may be normal.

• You may be printing on the wrong surface on the paper. Remove the paper and turn it around.

• The paper may not meet paper specifications. See page 5.3.

If horizontally aligned black streaks or smears appear:

• The toner cartridge may be installed improperly. Remove the cartridge and reinsert.

• The toner cartridge may be defective. Install a new toner cartridge. See page 8.3.

• If the problem persists, the printer may require repair. Contact a service representative.

An unknown image repetitively appears on a next few sheets or loose toner, light print, or contamination occurs.

Your printer is probably being used at an altitude of 2,500 m (8,200 ft) or above.

The high altitude may affect the print quality such as loose toner or light imaging. You can set this option through Printer Settings Utility or Printer tab in printer driver's properties. Refer to the

Software Section for details.

Common Windows problems

Condition Suggested solutions

“File in Use” message appears during installation.

“Error Writing to LPTx” message appears.

“General Protection Fault”, “Exception OE”, “Spool32”, or “Illegal Operation” messages appear.

“Fail To Print,” “A printer timeout error occurred,” messages appear.

Note

Refer to Microsoft Windows 9x/Me/NT 4.0/2000/XP/2003 User’s Guide that came with your PC for further information on Windows error messages.

Exit all software applications. Remove all software from the StartUp Group, then restart Windows. Reinstall the printer driver.

• Ensure that the cables are connected correctly, the printer is on.

• If bi-directional communication is not turned on in the driver, it will also cause this message.

Close all other applications, reboot Windows and try printing again.

These messages may appear during printing. Just keep waiting until the printer finishes printing. If the message appears in standby mode or after printing has been completed, check the connection and/or whether an error has occurred.

9.13 <

Troubleshooting>

Page 53

Common PostScript problems (Phaser 3428/DN only)

Common Macintosh problems (Phaser 3428/DN only)

The following situations are PostScript language specific and may occur when several printer languages are being used.

Note

To receive a printed or screen displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section.

Condition Possible cause Suggested solutions

• Print a configuration page and verify that the PostScript version is available for printing.

• Install the PostScript driver.

• If problem consists, contact a service representative.

You might need to reduce the complexity of the page or install more memory.

Make sure that the print job is a PostScript job. Check to see whether the software application expected a setup or PostScript header file to be sent to the printer.

Open the PostScript driver properties, select the Device Settings tab, and set the Tray2 option of the Installable Options section to Installed.

PostScript file can not be printed.

“Limit Check Error” message appears.

A PostScript error page prints.

The optional tray 2 is not selected in the driver.

The PostScript driver may not be installed correctly.

The print job was too complex.

Print job may not be PostScript.

The printer driver has not been configured to recognize the optional tray 2.

Condition Suggested solutions

The printer does not print a document from Acrobat Reader.

The document has printed, but the print job has not disappeared from the spooler in Mac OS 10.3.2.

Some letters are not displayed normally during the Cover page printing.

You should change the Print Method option to

Print as Image

Reader.

Update your Mac OS to OS 10.3.3 or higher.

This problem is caused because Mac OS can not create the font during the Cover page printing. English alphabet and numbers are displayed normally at the Cover page.

when you print from Acrobat

When print a document in Macintosh with Acrobat Reader

6.0 or higher, colors print incorrectly.

The resolution setting in the printer driver may not be matched with that in Acrobat Reader.

Make sure that the resolution setting in your printer driver matches that in Acrobat Reader.

9.14 <

Troubleshooting>

Page 54

10 Installing accessories

Your printer is a full-featured laser printer that has been optimized to meet most of your printing needs. Recognizing that each user may have different requirements, however, Xerox makes several accessories available to enhance the printer’s capabilities.

This chapter includes:

• Precautions when installing accessories

• Installing a memory DIMM

Precautions when installing accessories

Disconnect the power cord:

Never remove the control board cover while the power is being supplied.

To avoid the possibility of an electrical shock, always disconnect the power cord when installing or removing ANY internal or external accessories.

Discharge static electricity:

The control board and internal accessories (network interface card and memory DIMM) are sensitive to static electricity. Before installing or removing an internal accessories, discharge static electricity from your body by touching something metal, such as the metal back plate on any device plugged into a grounded power source. If you walk round before finishing installation, discharge any static electricity once again.

2 Grasp the control board cover and slide toward you to open it.

control board cover

3 Take out a new memory DIMM from the plastic bag. 4 Holding the memory DIMM by the edges, align the notches on the

memory DIMM with the grooves on the memory DIMM slot.

Installing a memory DIMM

Your printer has a dual in-line memory module (DIMM) slot. Use this DIMM slot to install additional memory.

The Phaser 3428/D has 32 MB of memory which can be expanded to 288 MB. The Phaser 3428/DN have 64 MB of memory which can be expanded to 320 MB.

For order information for optional memory DIMMs, see page 7.1.

1 Turn the printer power off and unplug all cables from the printer.

10.1 <

5 Push the DIMM straight into the DIMM slot until it snaps into place.

Make sure the latches fit over the notches located on either side of the DIMM.

6 Replace the control board cover.

Reconnect the power cord and printer cable, and turn the printer on.

Installing accessories>

Page 55

Setting the memory in the PostScript printer properties (Phaser 3428/DN only)

After installing the memory DIMM, you need to select it in the printer properties of the PostScript printer driver so that you can use it.

1 Make sure that the PostScript printer driver is installed in your

computer. To installing the PostScript printer driver, you need to select Custom and put a check mark on the PostScript printer driver. See the Software Section.

2 Click the Windows Start menu.

3 For Windows 95/98/Me/NT4.0/2000, select Settings and then

Printers.

For Windows XP/2003, select Printers and Faxes.

4 Select the Xerox Phaser 3428 PS printer.

5 Click the right mouse button on the printer icon and select

Properties.

6 For Windows 95/98/Me, select Device Option tab.

For Windows NT4.0/2000/XP/2003, select Device Settings tab.

7 Select the amount of memory you installed from Printer Memory in

the Installable Option section.

For Windows 98, select Installable Option → VMOption →

change setting for:NMOption → change memory.

8 Click OK.

10.2 <

Installing accessories>

Page 56

11 Specifications

This chapter includes:

• Printer specifications

Printer specifications

Item Specifications and Description

Memory Phaser 3428/D 32 MB (Max 288 MB)

Phaser 3428/DN 64 MB (Max 320 MB)

32, 64, 128, or 256 MB optional memory available.

Fonts Phaser 3428/D 1 bitmap, 45 scalable

Item Specifications and Description

Printing speed

Resolution Up to 1200 x 1200 dpi effective output

Warm-up time Less than 35 seconds

First print out time

Power rating AC 100 ~ 127 V, 50/60 Hz, 6.4 A

Power consumption

Noise level

Toner cartridge

life

Duty cycle Monthly: Up to 35,000 pages

Weight Phaser 3428/D Gross: 15.5 Kg / Net: 12.2 Kg

Up to 28 ppm (A4); Up to 30 ppm (Letter) Duplex: Up to 19 ipm (A4); Up to 21 ipm (Letter)

Standby mode: 8.5 seconds Sleep mode: 43.5 seconds

AC 220 ~ 240 V, 50/60 Hz, 3.2 A

Average: 520 W Power save mode: Less than 11 W

Standby mode: Less than 39 dBA Printing mode: Less than 54 dBA

• Starter toner cartridge: Approx. 4,000 pages

• Standard: Approx. 4,000 pages

• High yield: Approx. 8,000 pages (at ISO 19752 5% coverage)

Phaser 3428/DN 1 bitmap, 45 scalable,

136 PostScript3 fonts

Interface • IEEE 1284 Bidirectional Parallel Standard

- Modes supported: Compatible, Nibble, Byte, ECP

• USB Interface Standard

- USB 2.0 compliant

- 480 Mbps 1 port

• Network Interface (Phaser 3428/DN only)

-10/100 Base TX

OS compatibility

Options 250-sheet tray

a. Print speed will be affected by operating system used, computing performance,

application software, connection method, media type, media size, and job com-

plexity. b. Sound pressure Level, ISO7779 c. The number of pages may be affected by operating environment, printing inter-

val, media type, and media size. d. Compatible with PCL6 Version 2.1 e. Please visit www.xerox.com/office/support

sion.

• Windows 95/98/Me/NT 4.0/2000/XP/2003.

• Mac 8.6 ~ 9.2/10.1 ~ 10.4 (Phaser 3428/DN only)

to download the latest software ver-

Package weight

External dimensions (W x D x H)

Operating environment

Printer language

Phaser 3428/DN Gross: 15.5 Kg/ Net: 12.2 Kg

Paper: 2.9 Kg, Plastic: 0.5 Kg

497 x 612 x 422 mm (19.6 x 24.1 x 16.6 inches)

Temperature: 10 ~ 32° C (50 ~ 90° F) Humidity: 20 ~ 80% RH

Phaser 3428/D PCL 6d, IBM ProPrinter,

EPSON

Phaser 3428/DN PCL 6d, PostScript 3, IBM

ProPrinter, EPSON

11.1 <

Specifications>

Page 57

INDEX

accessories

installing

memory DIMM 10.1

order information

7.1

cleaning

8.2

drum

8.1

inside outside

8.1 cleaning sheet, print component location control panel

menus 2.1 status LED

8.2

1.2

9.6

demo page, print 2.6 DIMM, install display language, change

control panel 2.6

drum, clean

10.1

8.2

loading paper

multi-purpose tray tray 1/optional tray 2

5.6

Macintosh problems 9.14 manual feed mode memory DIMM, install multi-purpose tray

5.7

10.1

5.6

network setup

EtherTalk IPX frame types operating systems TCP/IP

4.2

4.1

4.2

output location, select 5.8 output tray

5.8

setting 2.3 specifications

PostScript problems

5.5

print quality problems, solve printing

demo page 2.6

problem, solve

checklist 9.6 error messages Macintosh paper jams printing printing quality PS errors Windows

5.2

9.14

9.11

9.7

9.14

9.1

9.9

9.11

9.14

9.13

quality problems 9.11

rear cover, use 5.8 replacement parts replacing, toner cartridge

8.4

8.3, 8.4

error messages 9.7

high altitude 9.13

installing accessories

memory

10.1

jam, clear 9.1

paper guidelines 5.3 paper jam, clear

around the toner cartridge

9.1

2.3

9.4

5.2

duplex area multi-purpose tray optional tray 2 paper exit area

tray 1 paper level indicator paper load

multi-purpose tray

tray 1/optional tray 2 paper size

setting

specifications paper type

9.2

9.3

5.4

9.2

5.6

5.5

special print media, guidelines 5.3

3.2

11.1

7.1

9.3

specification, printer status LED supplies

checking life 8.2 order information

system requirements

Macintosh 3.2 Windows

9.6

toner cartridge

checkig remaining toner cleaning

8.2

Page 58

maintaining 8.2

8.3, 8.4

8.3

redistributing replacing

toner save mode, use

Windows problems 9.13

2.7

Page 59

Software section

Page 60

SOFTWARE SECTION

CONTENTS

Chapter 1:

Chapter 2:

Chapter 3:

INSTALLING PRINTER SOFTWARE IN WINDOWS

Installing Printer Software ........................................................................................................ 4

Installing Software for Local Printing ................................................................................. 4

Installing Software for Network Printing ............................................................................. 6

Reinstalling Printer Software ..................................................................................................... 9

Removing Printer Software ....................................................................................................... 9

USING SETIP

(PHASER 3428/DN ONLY)

Installing SetIP ..................................................................................................................... 10

Using SetIP .......................................................................................................................... 10

BASIC PRINTING

Printing a Document .............................................................................................................. 11

Printer Settings ..................................................................................................................... 12

Layout Tab .................................................................................................................. 12

Chapter 4:

Paper Tab .................................................................................................................... 13

Graphics Tab ............................................................................................................... 14

Extras Tab ................................................................................................................... 15

Troubleshooting Tab ..................................................................................................... 15

Printer Tab .................................................................................................................. 15

Using a Favorite Setting ................................................................................................ 16

Using Help ................................................................................................................... 16

ADVANCED PRINTING

Printing Multiple Pages on One Sheet of Paper (N-Up Printing) ..................................................... 17

Printing Posters ..................................................................................................................... 18

Printing Booklets .................................................................................................................. 18

Page 61

Printing on Both Sides of Paper ............................................................................................... 19

Printing a Reduced or Enlarged Document ................................................................................ 19

Fitting Your Document to a Selected Paper Size ......................................................................... 19

Using Watermarks ................................................................................................................. 20

Using an Existing Watermark ......................................................................................... 20

Creating a Watermark ................................................................................................... 20

Editing a Watermark ..................................................................................................... 20

Deleting a Watermark ................................................................................................... 20

Using Overlays ...................................................................................................................... 21

What is an Overlay? ...................................................................................................... 21

Creating a New Page Overlay ......................................................................................... 21

Using a Page Overlay .................................................................................................... 21

Deleting a Page Overlay ................................................................................................ 21

Chapter 5:

Chapter 6:

Chapter 7:

USING UTILITY APPLICATIONS

Using Printer Settings Utility ................................................................................................... 22

Using Onscreen Help ..................................................................................................... 22

Opening the Troubleshooting Guide ......................................................................................... 22

Changing the Status Monitor Program Settings .......................................................................... 22

USING WINDOWS POSTSCRIPT DRIVER

(PHASER 3428/DN ONLY)

Printer Settings ..................................................................................................................... 23

Advanced

Using Help ................................................................................................................... 23

.................................................................................................................. 23

SHARING THE PRINTER LOCALLY

Setting Up a Host Computer ................................................................................................... 24

Setting Up a Client Computer .................................................................................................. 24

Page 62

Chapter 8:

USING YOUR PRINTER WITH A MACINTOSH

HASER 3428/DN ONLY)

Installing printer driver for Macintosh ....................................................................................... 25

Setting Up the Printer ............................................................................................................ 25

Printing ................................................................................................................................ 26

Printing a Document ..................................................................................................... 26

Changing Printer Settings .............................................................................................. 26

Printing Multiple Pages on One Sheet of Paper .................................................................. 27

Duplex Printing ............................................................................................................ 28

Page 63

Typical Installation

1 Installing Printer

Software in Windows

This chapter includes:

• Installing Printer Software

• Reinstalling Printer Software

• Removing Printer Software

Installing Printer Software

You can install the printer software for local printing or network printing. To install the printer software on the computer, perform the appropriate installation procedure depending on the printer in use.

A printer driver is software that lets your computer communicate with your printer. The procedure to install drivers may differ depending on the operating system you are using.

All applications should be closed on your PC before beginning installation.

This is recommended for most users. All components necessary for printer operations will be installed.

Make sure that the printer is connected to your computer and powered on.

Insert the supplied CD-ROM into your CD-ROM drive.

The CD-ROM should automatically run, and an installation window appears.

Start

If the installation window does not appear, click then

Run

. Type

X:\Setup.exe

letter which represents your drive and click

, replacing “X” with the

and

NOTE (Phaser 3428/DN only): You can install PostScript

printer driver, when Phaser 3428/DN is attached to your computer or a network.

Installing Software for Local Printing

A local printer is a printer directly attached to your computer using the printer cable supplied with your printer, such as a USB or parallel cable. If your printer is attached to a network, skip this step and go to “Installing Software for Network Printing” on page 6.

You can install the printer software using the typical or custom method.

NOTE

: If the “New Hardware Wizard” window appears during the installation procedure, click in the upper right corner of the box to close the window, or click

Cancel

Click

Install Software

Select

Typical installation for a local printer

. Click

Installing Printer Software in Windows

Page 64

NOTE

: If your printer is not already connected to the computer, the following window will appear.

Custom Installation

You can choose individual components to install.

Make sure that the printer is connected to your computer and powered on.

Insert the supplied CD-ROM into your CD-ROM drive.

The CD-ROM should automatically run, and an installation window appears.

Start

If the installation window does not appear, click then

Run

. Type

X:\Setup.exe

letter which represents your drive and click

, replacing “X” with the

and

• After connecting the printer, click

• If you don’t want to connect the printer at this time, click

, and No on the following screen. Then the installation will start and a test page will not be printed at the end of the installation.

• The installation window that appears in this User’s Guide may differ depending on the printer and interface in use.

After the installation is finished, a window asking you to print a test page appears. If you choose to print a test page, select the checkbox and click

Otherwise, just click

If the test page prints out correctly, click

If not, click

Click

NOTE

: After setup is complete, if your printer driver doesn’t work properly, reinstall the printer driver. See “Reinstalling Printer Software” on page 9.

Finish

to reprint it.

and skip to step 7.

Yes

Click

Install Software

Select

Custom installation

Select your printer and click

. Click

Installing Printer Software in Windows

Page 65

NOTE

: If your printer is not already connected to the computer, the following window will appear.

• After connecting the printer, click

• If you don’t want to connect the printer at this time, click

, and No on the following screen. Then the installation will start and a test page will not be printed at the end of the installation.

• The installation window that appears in this User’s Guide may differ depending on the printer and interface in use.

Installing Software for Network Printing

When you connect your printer to a network, you must first configure the TCP/IP settings for the printer. After you have assigned and verified the TCP/IP settings, you are ready to install the software on each computer on the network.

You can install the printer software using the typical or custom method.

Typical Installation

This is recommended for most users. All components necessary for printer operations will be installed.

Make sure that the printer is connected to your network and powered on. For details about connecting to the network, see the supplied printer’s User’s Guide.

Insert the supplied CD-ROM into your CD-ROM drive.

The CD-ROM should automatically run, and an installation window appears.

Start

If the installation window does not appear, click then

Run

. Type

X:\Setup.exe

letter which represents your drive and click

, replacing “X” with the

and

Select the components to be installed and click

NOTE

: You can change the desired installation folder by

clicking [

Browse

After the installation is finished, a window asking you to print a test page appears. If you choose to print a test page, select the checkbox and click

Otherwise, just click

If the test page prints out correctly, click

and skip to step 9.

Yes

Click

Install Software

Select

Typical installation for a network printer

. Click

If not, click

Click

Finish

to reprint it.

Installing Printer Software in Windows

Page 66

The list of printers available on the network appears. Select the printer you want to install from the list and then click

Custom Installation

You can choose individual components to install and set a specific IP address.

Make sure that the printer is connected to your network and powered on. For details about connecting to the network, see the supplied printer’s User’s Guide.

Insert the supplied CD-ROM into your CD-ROM drive.

The CD-ROM should automatically run, and an installation window appears.

If the installation window does not appear, click then

Run

. Type

X:\Setup.exe

letter which represents your drive and click

, replacing “X” with the

Start

and

• If you do not see your printer on the list, click refresh the list, or select printer to the network. To add the printer to the network, enter the port name and the IP address for the printer. To verify your printer’s IP address or the MAC address, print a Network Configuration page.

• To find a shared network printer (UNC Path), select

Printer [UNC]

a shared printer by clicking the

OTE

: To search the network printer, the firewall should be

disabled.

After the installation is finished, a window asking you to print a test page appears. If you choose to print a test page, select the checkbox and click

Otherwise, just click

If the test page prints out correctly, click

If not, click

Click

Finish

NOTE

: After setup is complete, if your printer driver doesn’t work properly, reinstall the printer driver. See “Reinstalling Printer Software” on page 9.

and enter the shared name manually or find

to reprint it.

Add TCP/IP Port

Browse

and skip to step 8.

Update

to add your

button.

Yes

Shared

Click

Install Software

Select

Custom installation

. Click

Installing Printer Software in Windows

Page 67

The list of printers available on the network appears. Select the printer you want to install from the list and then click

Add TCP/IP Port

Update

to add your

Select the components to be installed and click

You can also change the printer name, set the printer to be shared on the network, set the printer as the default printer, and change the port name of each printer. Click

• To find a shared network printer (UNC Path), select

Printer [UNC]

a shared printer by clicking the

NOTE

: To search the network printer, the firewall should be

disabled.

TIP

: If you want to set a specific IP address on a specific network printer, click the Address window appears. Do as follows:

a. Select a printer to be set with a specific IP address from the

list. To verify your printer’s IP address or MAC address, print a Network Configuration page.

b. Configure an IP address, subnet mask, and gateway for the

printer manually and click address for the network printer.

c. Click

and enter the shared name manually or find

Browse

Set IP Address

Configure

button.

button. The Set IP

to set the specific IP

Shared

To install this software on a server, select the

this printer on a server

After the installation is finished, a window asking you to print a test page appears. If you choose to print a test page, select the checkbox and click

Otherwise, just click

If the test page prints out correctly, click

If not, click

Click

NOTE

: After setup is complete, if your printer driver doesn’t work properly, reinstall the printer driver. See “Reinstalling Printer Software” on page 9.

Finish

to reprint it.

checkbox.

and skip to step 10.

Setting up

Yes

Installing Printer Software in Windows

Page 68

Reinstalling Printer Software

You can reinstall the software if installation fails.

Start Windows.

From the

→ your printer driver name → Maintenance

Select

The list of printers available on the network appears. Select the printer you want to install from the list and then click

Repair

Start

menu select

and click

Programs

All Programs

• After connecting the printer, click

• If you don’t want to connect the printer at this time, click

, and No on the following screen. Then the installation will start and a test page will not be printed at the end of the installation.

• The reinstallation window that appears in this User’s Guide may differ depending on the printer and interface in use.

Select the components you want to reinstall and click

If you installed the printer software for local printing

you select

and

asking you to print a test page appears. Do as follows:

a. To print a test page, select the check box and click

b. If the test page prints out correctly, click

If it doesn’t, click

When the reinstallation is done, click

your printer driver name

to reprint it.

Finish

, the window

Yes

Removing Printer Software

• If you do not see your printer on the list, click refresh the list, or select printer to the network. To add the printer to the network, enter the port name and the IP address for the printer.

• To find a shared network printer (UNC Path), select

Shared Printer [UNC]

manually or find a shared printer by clicking the button.

You will see a component list so that you can reinstall any item individually.

NOTE

: If your printer is not already connected to the

computer, the following window will appear.

Add TCP/IP Port

and enter the shared name

Update

to add your

Browse

Start Windows.

From the

→ your printer driver name → Maintenance

Select

You will see a component list so that you can remove any item individually.

Select the components you want to remove and then click

When your computer asks you to confirm your selection, click

The selected driver and all of its components are removed from your computer.

After the software is removed, click

Start

Remove

Yes

menu select

and click

Programs

Finish

All Programs

Installing Printer Software in Windows

Page 69

Using SetIP (Phaser 3428/DN only)

• Installing SetIP

•Using SetIP

Installing SetIP

Make sure that the printer is connected to your computer and powered on.

Insert the supplied CD-ROM into your CD-ROM drive.

The CD-ROM should automatically run, and an installation window appears.

Start

If the installation window does not appear, click

Run

. Type

then letter which represents your drive and click

X:\Setup.exe

, replacing “X” with the

and

Click

Finish

Using SetIP

From the Windows Start menu, select

Programs

The program automatically detects and displays new and configured print servers on your network.

Xerox Phaser 3428

Programs

SetIP

All

3 4

Click

Install SetIP Utility(Optional)

Click

Using SetIP (Phaser 3428/DN only)

Select the name of your printer and click . If you cannot find your printer name, click to refresh the list.

OTES

To confirm the MAC address, see the NETWORK PRINTER

•

CARD TEST PAGE. The NETWORK PRINTER CARD TEST PAGE will be printed after the Configuration Page.

• The refreshed list doesn’t show your printer, click enter

your network printer card’s IP address, subnet mask, default gateway, and then click

Click OK to confirm the settings.

Click

Exit

to close the SetIP program.

Apply

Page 70

3 Basic Printing

This chapter explains the printing options and common printing tasks in Windows.

This chapter includes:

• Printing a Document

• Printer Settings

- Layout Tab

- Paper Tab

- Graphics Tab

- Extras Tab

- Troubleshooting Tab

- Printer Information Page

- Using a Favorite Setting

- Using Help

Printing a Document

OTES

• Your printer driver User’s Guide may differ depending on the printer in use. However the composition of the printer properties window is similar.

• Check the Operating System(s) that are compatible with your printer. Please refer to the OS Compatibility section of Printer Specifications in your Printer User’s Guide.

• If you need to know the exact name of your printer, you can check the supplied CD-ROM.

Properties

window that appears in this

Open the document you want to print.

Select

from the displayed. It may look slightly different depending on your application.

The basic print settings are selected within the Print window. These settings include the number of copies and print range.

Make sure that your printer is selected.

Select

your printer driver

list.

To take advantage of the printer features provided by your printer driver, click

application’s Print window. For details, see “Printer Settings” on page 12.

If you see window, click it instead. Then click screen.

Click OK to close the printer properties window.

To start the print job, click OK or window.

Setup, Printer

File

menu. The Print window is

from the

Properties

, or

Name

Preferences

Options

Properties

drop-down

in the

in your Print

on the next

in the Print

The following procedure describes the general steps required for printing from various Windows applications. The exact steps for printing a document may vary depending on the application program you are using. Refer to the User’s Guide of your software application for the exact printing procedure.

Basic Printing

Page 71

Printer Settings

You can use the printer properties window, which allows you to access all of the printer options you need when using your printer. When the printer properties are displayed, you can review and change the settings needed for your print job.

Your printer properties window may differ, depending on your operating system. This Software User’s Guide shows the Properties window for Windows XP.

Your printer driver User’s Guide may differ depending on the printer in use.

If you access printer properties through the Printers folder, you can view additional Windows-based tabs (refer to your Windows User’s Guide) and the Printer tab (see “Printer Information Page” on page 15).

OTES

• Most Windows applications will override settings you specify in the printer driver. Change all print settings available in the software application first, and change any remaining settings using the printer driver.

• The settings you change remain in effect only while you are using the current program.

permanent

• The following procedure is for Windows XP. For other Windows OS, refer to the corresponding Windows User's Guide or online help.

1. Click the Windows

2. Select

3. Select your printer driver icon.

4. Right-click on the printer driver icon and select

Printing Preferences

5. Change the settings on each tab, click OK.

Properties

, make them in the Printers folder.

Printers and Faxes

window that appears in this

To make your changes

Start

button.

Layout Tab

The

Layout

appears on the printed page. The

Multiple Pages per Side

a Document” on page 11 for more information on accessing printer properties.

Paper Orientation

information is printed on a page.

•

Portrait Landscape

• style.

•

Rotate

tab provides options to adjust how the document

Layout Options

and

Poster Printing

allows you to select the direction in which

prints across the width of the page, letter style.

prints across the length of the page, spreadsheet

allows you to rotate the page the selected degrees.

includes

. See “Printing

Basic Printing

Portrait

Layout Options Layout Options

You can choose

•

For details, see (N-Up Printing)” on page 17. For details, see

•

Double-sided Printing Double-sided Printing

If this option does not appear, your printer does

paper.

not have this feature.

•

For details, see

Multiple Pages per Side

Landscape

allows you to select advanced printing options.

and

Poster Printing

“Printing Multiple Pages on One Sheet of Paper

“Printing Posters” on page 18

allows you to print on both sides of

“Printing on Both Sides of Paper” on page 19.

Page 72

Paper Tab

Use the following options to set the basic paper handling specifications when you access the printer properties. See “Printing a Document” on page 11 for more information on accessing printer properties.

Paper

Click the

Copies

You can select 1 to 999 copies.

Size

If the required size is not listed in the When the size and click select it.

allows you to choose the number of copies to be printed.

Size

allows you to set the size of paper you loaded in the tray.

tab to access various paper properties.

Size

box, click

Custom Paper Setting

. The setting appears in the list so that you can

window appears, set the paper

Custom

Source

Make sure that

Manual Feeder

Use envelopes and transparencies. You have to load one sheet at a time into the Manual Tray or Multi-Purpose Tray. If the paper source is set to automatically picks up print material in the following tray order: Man ual Tray or Mu lti -Pu rpo se Tray, Tray1 , Opt ion al Tray2

Type

Set

Type

which you want to print. This will let you get the best quality printout. If not, print quality may not be acheived as you want.

Cotton

25 % and Gilbert 100 %.

Plain Paper

monochrome and printing on the 16 lb (60 g/m2) cotton paper.

Recycled Paper Color Paper

paper.

This property allows you to print the first page using a different paper type from the rest of the document. You can select the paper source for the first page. For example, load thick stock for the first page into the Multipurpose Tray, and plain paper into Tray1. Then, select the option.

Scaling Printing

your print job on a page. You can choose from

Enlarge

•

: 20 lb to 24 lb (75~90 g/m2) cotton paper such as Gilbert

First Page

Source

Scaling Printing

For details, see page 19. For details, see Size” on page 19.

Source

to correspond to the paper loaded in the tray from

: Normal plain paper. Select this type if your printer is

: 20 lb to 24 lb (75~90 g/m2) color-backgrounded

is set to the corresponding paper tray.

when printing on special materials like

Auto Selection

: 20 lb to 24 lb (75~90 g/m2) recycled paper.

, the printer

Tray1

option and

, and

Fit to Page

Multi-Purpose Tray

allows you to automatically or manually scale

“Printing a Reduced or Enlarged Document” on

“Fitting Your Document to a Selected Paper

in the

First Page

None, Reduce/

Basic Printing

Page 73

Graphics Tab

Use the following Graphic options to adjust the print quality for your specific printing needs. See “Printing a Document” on page 11 for more information on accessing printer properties.

Click the

Resolution

The Resolution options you can select may vary depending on your printer model.

the sharper the clarity of printed characters and graphics. The higher setting also may increase the time it takes to print a document.

Image Mode

The available options are Normal and Text Enhance.

printers do not support this feature.

•

Printer Setting

determined by the setting you’ve made on the control panel of the printer.

Normal

•

Text Enhancement

• printouts.

Graphic

: This setting is for normal documents.

tab to display the properties shown below.

The higher the setting,

: If you select this option, this feature is

: Image Mode allows the user to enhance

Some

Advanced Options

You can set advanced settings by clicking the

Options

•

button.

TrueType Options:

tells the printer about how to image the text in your document. Select the appropriate setting according to the status of your document.

Windows 9x/Me, depending on your particular printer model.

Download as Outline

driver will download any TrueType fonts that are used in your document not already stored (resident) on your printer. If, after printing a document, you find that the fonts did not print correctly, choose Download as bit image and resubmit your print job. The Download as bit image setting is often useful when printing Adobe.

when you use the PCL printer driver.

Download as Bitmap

driver will download the font data as bitmap images. Documents with complicated fonts, such as Korean or Chinese, or various other fonts, will print faster in this setting.

Print as Graphics

will download any fonts as graphics. When printing documents with high graphic content and relatively few TrueType fonts, printing performance (speed) may be enhanced in this setting.

Print All Text To Black:

option is checked, all text in your document prints solid black, regardless of the color it appears on the screen.

Print All Text To Darken: Darken

to print darker than on a normal document.

not support this feature.

This option may be available only in

option is checked, all text in your document is allowed

This option determines what the driver

: When this option is selected, the

This feature is available only

: When this option is selected, the

: When this option is selected, the driver

When the

Print All Text To Black

Advanced

Print All Text To

Some printers do

Toner Save Mode

Selecting this option extends the life of your toner cartridge and reduces your cost per page without a significant reduction in print quality.

•

Printer Setting

determined by the setting you’ve made on the control panel of the printer.

: Select this option to allow the printer to use less toner on

each page.

Off

: If you don’t need to save toner when printing a document,

select this option.

: If you select this option, this feature is

Basic Printing

Page 74

Extras Tab

You can select output options for your document. See “Printing a Document” on page 11 for more information about accessing the printer properties.

Click the

Extras

tab to access the following feature:

Troubleshooting Tab

Click the

Troubleshooting

tab to access the following feature:

Watermark

You can create a background text image to be printed on each page of your document. For details, see “Using Watermarks” on page 20.

Overlay

Overlays are often used to take the place of preprinted forms and letterhead paper.

Output Options

•

Print Subset

print. Select the print order from the drop-down list.

Normal

the last page.

Reverse All Pages(3,2,1)

the last page to the first page.

Print Odd Pages

pages of the document.

Print Even Pages

numbered pages of the document.

•

Use Printer Fonts

printer uses the fonts that are stored in its memory (resident fonts) to print your document, rather than downloading the fonts used in your document. Because downloading fonts takes time, selecting this option can speed up your printing time. When using Printer fonts, the printer will try to match the fonts used in your document to those stored in its memory. If, however, you use fonts in your document that are very different from those resident in the printer, your printed output will appear very different from what it looks like on the screen.

This feature is available only when you use the PCL printer driver.

For details, see

: You can set the sequence in which the pages

: Your printer prints all pages from the first page to

: Your printer prints only the odd numbered

: Your printer prints only the even

: When Use Printer Fonts is checked, the

“Using Overlays” on page 21.

: Your printer prints all pages from

Printer Information Page

To print information pages or to perform diagnostic actions, select an item from the list below and click

Web Links

If you have an Internet connection and a browser installed, click one of the web links to connect to a web page directly from the driver.

About

Use the version number of the driver.

About

tab to display the copyright notice and the

Printer Tab

If you access printer properties through the can view the

The following procedure is for Windows XP. For other Windows OS, refer to the corresponding Windows User's Guide or online help.

Click the Windows

Select

Right-click on the printer driver icon and select

Properties

Click the

Printer

Printers and Faxes

your printer driver

Printer

tab. You can set the printer configuration.

Start

menu.

icon.

tab and set the options.

Printers

folder, you

Basic Printing

Page 75

Using a Favorite Setting

The

Favorites

allows you to save the current properties settings for future use.

To sav e a

Change the settings as needed on each tab.

Enter a name for the item in the

Click

When you save saved.

To use a saved setting, select the item from the down list. The printer is now set to print according to the Favorites setting you selected.

To delete a Favorites item, select it from the list and click

Delete

You can also restore the printer driver’s default settings by selecting

option, which is visible on each properties tab,

Favorites

Save

Printer Default

item:

Favorites

from the list.

Favorites

, all current driver settings are

input box.

Favorites

drop

Using Help

Your printer has a help screen that can be activated by clicking

Help

the screens give detailed information about the printer features provided by the printer driver.

You can also click from the upper right corner of the window, and then click on any setting.

button in the printer properties window. These help

Basic Printing

Page 76

4 Advanced Printing

Printing Multiple Pages on One

This chapter explains printing options and advanced printing tasks.

OTES

• Your printer driver User’s Guide may differ depending on the printer in use. However the composition of the printer properties window is similar.

• If you need to know the exact name of your printer, you can check the supplied CD-ROM.

This chapter includes:

• Printing Multiple Pages on One Sheet of Paper (N-Up

Printing)

•Printing Posters

• Printing Booklets

• Printing on Both Sides of Paper

• Printing a Reduced or Enlarged Document

• Fitting Your Document to a Selected Paper Size

•Using Watermarks

•Using Overlays

Properties

window that appears in this

1 2

3 4

Sheet of Paper (N-Up Printing)

You can select the number of pages to print on a single sheet of paper. To print more than one page per sheet, the pages will be reduced in size and arranged in the order you specify. You can print up to 16 pages on one sheet.

To change the print settings from your software application, access printer properties. See “Printing a Document” on page 11.

From the the

Select the number of pages you want to print per sheet (1, 2, 4, 6, 9, or 16) in the

Select the page order from the list, if necessary.

Check page on the sheet.

Click the type.

Click OK and print the document.

Layout

Layout Type

Print Page Border

Paper

tab, choose

drop-down list.

tab, select the paper source, size, and

Multiple Pages per Side

Pages per Side

Pages Order

to print a border around each

drop-down list.

drop-down

Advanced Printing

Page 77

Printing Posters

Printing Booklets

This feature allows you to print a single-page document onto 4, 9, or 16 sheets of paper, for the purpose of pasting the sheets together to form one poster-size document.

To change the print settings from your software application, access printer properties. See “Printing a

Document” on page 11.

Click the

Layout Type

Configure the poster option:

You can select the page layout from

Poster<3x3> Poster<2x2>

to cover 4 physical pages.

Specify an overlap in millimeters or inches to make it easier to pasting the sheets together.

Layout

tab, select

drop-down list.

, or

Poster<4x4>

, the output will be automatically stretched

Poster Printing

Poster<2x2>

. If you select

0.15 inches

in the

This printer feature allows you to print your document on both sides of the paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet.

To change the print settings from your software application, access the printer properties. See “Printing a Document” on page 11.

From the

Type

OTE

Letter, Legal, Oficio or Folio size is selected in the on the

Click the type.

Click OK and print the document.

After printing, fold and staple the pages.

Layout

drop-down list.

: The booklet printing option is available when A4,

Paper

tab.

Paper

tab, choose

tab, and select the paper source, size, and

Booklet Printing

from the

Size

option

Click the type.

Click OK and print the document. You can complete the poster by pasting the sheets together.

Paper

tab, select the paper source, size, and

0.15 inches

Advanced Printing

Page 78

Printing on Both Sides of Paper

Printing a Reduced or Enlarged

You can print on both sides of a sheet of paper. Before printing, decide how you want your document oriented.

The options are:

•

Printer Setting

, if you select this option, this feature is determined by the setting you’ve made on the control panel of the printer.

your printer does not have this feature.

•

None

•

Long Edge

, which is the conventional layout used in

If this option does not appear,

book binding.

•

Short Edge

▲

•

Reverse Duplex

order compare to duplex print order.

not appear, your printer does not have this feature.

OTE

• Do not print on both sides of labels, transparencies, envelopes, or thick paper. Paper jamming and damage to the printer may result.

• To use double-sided printing, you can use only the following paper sizes: A4, Letter, Legal, Oficio and Folio, with a weight of 20~24 lbs (75~90 g/m²).

To change the print settings from your software application, access printer properties. “Printing a Document” on page 11.

From the

From the binding option you want.

Click the type.

Click OK and print the document.

, which is the type often used with calendars.

Long Edge

▲

Short Edge

, allows you to select general print

If this option does

Layout

Double-sided Printing

Paper

tab, select the paper orientation.

section, select the

tab and select the paper source, size, and

Document

You can change the size of a page’s content to appear larger or smaller on the printed page.

To change the print settings from your software application, access printer properties. See “Printing a

Document” on page 11.

From the

Printing Type

Enter the scaling rate in the

You can also click the or button.

Select the paper source, size, and type in

Click OK and print the document.

Paper

tab, select

drop-down list.

Reduce/Enlarge

Percentage

input box.

Paper Options

in the

Fitting Your Document to a Selected Paper Size

This printer feature allows you to scale your print job to any

selected paper size regardless of the digital document size. This can be useful when you want to check fine details on a small document.

To change the print settings from your software application, access printer properties. See “Printing a Document” on page 11.

From the

Type

Select the correct size from the list.

Select the paper source, size, and type in

Click OK and print the document.

Paper

tab, select

drop-down list.

Fit to Page

Target Page

in the

Printing

drop-down

Paper Options

OTE

: If your printer does not have a duplex unit, you should complete the printing job manually. The printer prints every other page of the document first. After printing the first side of your job, the Printing Tip window appears. Follow the onscreen instructions to complete the printing job.

Advanced Printing

Page 79

Using Watermarks

The Watermark option allows you to print text over an existing document. For example, you may want to have large gray letters reading “DRAFT” or “CONFIDENTIAL” printed diagonally across the first page or all pages of a document.

There are several predefined watermarks that come with the printer, and they can be modified, or you can add new ones to the list.

Using an Existing Watermark

To change the print settings from your software application, access printer properties. See “Printing a Document” on page 11.

Click the from the selected watermark in the preview image.

Click OK and start printing.

OTE

it is printed.

Extras Watermark

: The preview image shows how the page will look when

tab, and select the desired watermark

drop-down list. You will see the

Editing a Watermark

To change the print settings from your software application, access printer properties. See “Printing a

Document” on page 11.

Click the

Watermark

appears.

Select the watermark you want to edit from the

Watermarks

options.

Click

Click OK until you exit the Print window.

Extras

Update

tab and click the

section. The

list and change the watermark message and

to save the changes.

Edit Watermark

Edit

button in the

window

Deleting a Watermark

To change the print settings from your software application, access printer properties. See “Printing a Document” on page 11.

From the Watermark section. The appears.

Select the watermark you want to delete from the

Watermarks

Click OK until you exit the Print window.

Extras

tab, click the

list and click

Edit

button in the

Edit Watermark

Delete

window

Current

Creating a Watermark

To change the print settings from your software application, access printer properties. See “Printing a Document” on page 11.

Click the

Watermark

appears.

Enter a text message in the You can enter up to 40 characters. The message displays in the preview window.

When the prints on the first page only.

Select watermark options.

You can select the font name, style, size, or grayscale level from the watermark from the

Click

When you have finished editing, click OK and start printing.

To stop printing the watermark, select

Watermark

the

Extras

Font Attributes

Add

tab, and click the

section. The

First Page Only

to add a new watermark to the list.

drop-down list.

Edit Watermark

box is checked, the watermark

section and set the angle of the

Message Angle

Edit

Watermark Message

section.

button in the

window

box.

from

Advanced Printing

Page 80

Dear ABC

Regards

WORLD BEST

Using Overlays

What is an Overlay?

An overlay is text and/or images stored in the computer hard disk drive (HDD) as a special file format that can be printed on any document. Overlays are often used to take the place of preprinted forms and letterhead paper. Rather than using preprinted letterhead, you can create an overlay containing the exact same information that is currently on your letterhead. To print a letter with your company’s letterhead, you do not need to load preprinted letterhead paper in the printer. You need only tell the printer to print the letterhead overlay on your document.

Creating a New Page Overlay

To use a page overlay, you must create a new page overlay containing your logo or image.

Create or open a document containing text or an image for use in a new page overlay. Position the items exactly as

you wish them to appear when printed as an overlay.

To save the document as an overlay, access printer properties. See “Printing a Document” on page 11.

Click the section.

In the Edit Overlay window, click

In the Create Overlay window, type a name of up to eight characters in the path, if necessary. (The default is C:\Formover).

Click

Click OK or

The file is not printed. Instead it is stored on your computer hard disk drive.

Extras

Save

tab, and click

File name

. The name appears on the

Yes

to finish creating.

Edit

button in the

Create Overlay

box. Select the destination

Overlay List

Overlay

box.

Using a Page Overlay

After an overlay has been created, it is ready to be printed with your document. To print an overlay with a document:

Create or open the document you want to print.

To change the print settings from your software application, access printer properties. See “Printing a

Document” on page 11.

Click the

Select the desired overlay from the list box.

If the overlay file you want does not appear in the

Overlay

select the overlay file.

If you have stored the overlay file you want to use in an external source, you can also load the file when you access the

After you select the file, click

Overlay List

overlay from the

If necessary, click

Printing

appears each time you submit a document for printing, asking you to confirm your wish to print an overlay on your document.

If this box is not checked and an overlay has been selected, the overlay automatically prints with your document.

Click OK or

The selected overlay downloads with your print job and prints on your document.

OTE

same as that of the document you will print with the overlay.

Extras

list, click

Load Overlay

. If this box is checked, a message window

: The resolution of the overlay document must be the

tab.

Overlay

Edit

button and

window.

box and is available for printing. Select the

Overlay List

Confirm Page Overlay When

Yes

until printing begins.

Load Overlay

Open

. The file appears in the

box.

drop-down

, and

OTE

: The overlay document size must be the same as the documents you print with the overlay. Do not create an overlay with a watermark.

Advanced Printing

Deleting a Page Overlay

You can delete page overlays that you no longer use.

In the printer properties window, click the

Click the

Select the overlay you want to delete from the

List

Click

When a confirming message window appears, click

Click OK until you exit the Print window.

Edit

button in the

box.

Delete Overlay

Overlay

Extras

section.

Overlay

tab.

Yes

Page 81

Using Utility Applications

Opening the Troubleshooting

If an error occurs while printing, the Status Monitor window appears, showing the error.

OTES

• To use the this program, you need:

- Windows 98 or higher (Windows NT 4.0 can be used only for network-supported printers.) To check for Operating System(s) that are compatible with your printer, refer to Printer Specifications in your Printer User’s Guide.

- Internet Explorer version 5.0 or higher for flash animation in HTML Help.

• If you need to know the exact name of your printer, you can check the supplied CD-ROM.

Using Printer Settings Utility

Using the Printer Settings Utility, you can configure and check print settings.

from the

→

Change the settings.

To send the changes to the printer, click the

Start

menu, select

Xerox Phaser 3428 → Printer Settings Utility

Programs

All Programs

Apply

button.

Guide

Double click the Status Monitor icon on the Windows task bar.

Double click this icon.

Start

Or, from the

→

Xerox Phaser 3428→ Troubleshooting Guide

menu, select

Programs

All Programs

Changing the Status Monitor Program Settings

Select the Status Monitor icon on the Windows task bar and right-click on the Status Monitor icon. Select

The following window opens.

Options

Using Onscreen Help

For more information about

Printer Settings Utility

, click .

•

Display when job is finished for network printer

the Status Monitor balloon when your job is complete.

Display when error occurs during printing

• Status Monitor balloon when an error occurs during printing.

Schedule an automatic status checking every

• the computer to update the printer status regularly. Setting the value close to 1 second causes the computer to check the printer status more frequently, thereby allowing a faster response to any printer error.

shows

shows the

allows

Using Utility Applications

Page 82

Using Windows PostScript Driver (Phaser 3428/DN only)

If you want to use the PostScript driver provided with your system CD-ROM to print a document.

PPDs, in combination with the PostScript driver, access printer features and allow the computer to communicate with the printer. An installation program for the PPDs is provided on the supplied software CD-ROM.

This chapter includes:

Printer Settings

Your printer properties window may differ, depending on your operating system. This Software User’s Guide shows the Properties window for Windows XP.

Your printer driver User’s Guide may differ depending on the printer in use.

Properties

window that appears in this

Advanced

You can use advanced settings by clicking the button.

•

Paper/Output

paper loaded in the tray.

Graphic this option allows you to adjust the print quality for

your specific printing needs.

Document Options this options allow you to set the PostScript

options or printer features.

this option allows you to select the size of the

Advanced

OTES

• The settings you change remain in effect only while you are using the current program.

permanent

• The following procedure is for Windows XP. For other Windows OS, refer to the corresponding Windows User's Guide or online help.

1. Click the Windows

2. Select Printers and Faxes.

3. Select your printer driver icon.

4. Right-click on the printer driver icon and select

Printing Preferences.

5. Change the settings on each tab, click OK.

, make them in the Printers folder.

To make your changes

Start

button.

Using Help

You can click from the upper right corner of the window, and then click on any setting.

Using Windows PostScript Driver (Phaser 3428/DN only)

Page 83

7 Sharing the Printer

Setting Up a Host Computer

Locally

You can connect the printer directly to a selected computer, which is called “host computer,” on the network.

The following procedure is for Windows XP. For other Windows OS, refer to the corresponding Windows User's Guide or online help.

OTES

• Check the Operating System(s) that are compatible with your printer. Please refer to the OS Compatibility section of Printer Specifications in your Printer User’s Guide.

• If you need to know the exact name of your printer, you can check the supplied CD-ROM.

Start Windows.

From the

Double-click

From the

Check the

Fill in the

Start

menu select

your printer driver icon

Printer

Shared Name

menu, select

Share this printer

Printers and Faxes

box.

field, and then click OK.

Sharing

Setting Up a Client Computer

Right-click the Windows

Open your network folder in the left column.

Click the shared name.

From the

Double-click

From the

Select

Fill in the

Click OK and click

Click

Start

menu select

your printer driver icon

Printer

Ports

tab, click

Local Port

Enter a port name

Apply

and click OK.

Start

button and select

Printers and Faxes

menu, select

Add Port

and click

New Port

field with the shared name.

Properties

Explorer

Sharing the Printer Locally

Page 84

Using Your Printer with a

Setting Up the Printer

Macintosh (Phaser 3428/DN only)

Your printer supports Macintosh systems with a built-in USB interface or 10/100 Base-TX network interface card. When you print a file from a Macintosh computer, you can use the driver by installing the PPD file.

OTE

Some printers do not support a network interface. Make sure that your printer supports a network interface by referring to Printer Specifications in your Printer User’s Guide.

This chapter includes:

• Installing printer driver for Macintosh

• Setting Up the Printer

•Printing

Installing printer driver for Macintosh

The PostScript driver CD-ROM that came with your machine provides you with the PPD file to use the PS driver, Apple LaserWriter driver, for printing on a Macintosh computer.

Also, it provides you with the Twain driver for scanning on a Macintosh computer.

Connect your machine to the computer using the USB cable or the Ethernet cable.

Turn on your computer and the machine.

Insert the PostScript driver CD-ROM which came with your machine into the CD-ROM drive.

Double-click Macintosh desktop.

Double-click the

For Mac OS 8.6~9.2, double-click the

3428

For Mac OS 10.1~10.4, double-click the

3428_OSX

Click

Continue

Click

Install

After the installation is finished, click

CD-ROM icon

Classic

icon.

MAC_Installer

MAC_Printer

icon.

that appears on your

folder.

Xerox Phaser

Quit

Set up for your printer will be different depending on which cable you use to connect the printer to your computer—the network cable or the USB cable.

For a Network-connected Macintosh

OTE

Some printers do not support a network interface. Before connecting your printer, make sure that your printer supports a network interface by referring to Printer Specifications in your Printer User’s Guide.

Follow the instructions on “Installing printer driver for Macintosh” on page 25 to install the PPD file on your

computer.

Open

Print Center

Utilities folder.

Click

Add

on the Printer List.

Select the

The name of your machine appears on the list. Select

XRX000xxxxxxxxx xxxxxxxxx

Click

If Auto Select does not work properly, select

Printer Model

Your machine appears on the Printer List and is set as the default printer.

AppleTalk

varies depending on your machine.

Add

Printer Setup Utility

tab.

from the printer box, where the

and

your printer name

from the

Xerox

Model Name

For a USB-connected Macintosh

Follow the instructions on “Installing printer driver for Macintosh” on page 25 to install the PPD file on your computer.

Open

Print Center

Utilities folder.

Click

Add

on the Printer List.

Select the

Select

If Auto Select does not work properly, select

Printer Model

Your machine appears on the Printer List and is set as the default printer.

USB

your printer name

Printer Setup Utility

tab.

and click

and

your printer name

Add

from the

Xerox

Model Name

Using Your Printer with a Macintosh (Phaser 3428/DN only)

Page 85

Printing

OTES

• The Macintosh printer’s properties window that appears in this User’s Guide may differ depending on the printer in use. However the composition of the printer properties window is similar.

• You can check your printer name in the supplied CD-ROM.

Printing a Document

When you print with a Macintosh, you need to check the printer software setting in each application you use. Follow these steps to print from a Macintosh.

Open a Macintosh application and select the file you want to print.

Open the

Setup

Choose your paper size, orientation, scaling, and other options and click

File

menu and click

in some applications).

Page Setup (Document

Changing Printer Settings

You can use advanced printing features when using your printer.

From your Macintosh application, select menu. The printer name which appears in the printer properties window may differ depending on the printer in use. Except for the name, the composition of the printer properties window is similar.

from the

Layout Setting

The

Layout

appears on the printed page. You can print multiple pages on one sheet of paper.

Select following features. For details, see “Printing Multiple Pages on One Sheet of Paper” on the next column.

tab provides options to adjust how the document

Layout

from the

Presets

drop-down list to access the

File

Make sure that your printer is selected.

▲

Mac OS 10.3

Open the

Choose the number of copies you want and indicate which pages you want to print.

Click

File

menu and click

when you finish setting the options.

▲

Mac OS 10.3

Using Your Printer with a Macintosh (Phaser 3428/DN only)

Page 86

Printer Features Setting

The

Printer Features

paper type and adjusting print quality.

Select

Printer Features

access the following features:

▲

Mac OS 10.3

tab provides options for selecting the

from the

Presets

drop-down list to

Reverse Duplex

Allows you to select general print order compare to duplex print order.

Image Mode

Image Mode allows the user to enhance printouts. The available options are Normal and Text Enhance.

Fit to Page

This printer feature allows you to scale your print job to any selected paper size regardless of the digital document size. This can be useful when you want to check fine details on a small document.

Paper Type

Set

Type

to correspond to the paper loaded in the tray from which you want to print. This will let you get the best quality printout. If you load a different type of print material, select the corresponding paper type.

Resolution(Quality)

The Resolution options you can select may vary depending on your printer model.

printing resolution. The higher the setting, the sharper the clarity of printed characters and graphics. The higher setting also may increase the time it takes to print a document.

You can select the

Printing Multiple Pages on One Sheet of Paper

You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft pages.

From your Macintosh application, select

File

menu.

Select

Layout

▲

Mac OS 10.3

Select the number of pages you want to print on one sheet of paper on the

Select the page order from the

To print a border around each page on the sheet, select the option you want from the

Click

pages on one side of each page.

Pages per Sheet

Layout Direction

Border

, and the printer prints the selected number of

from the

drop-down list.

option.

Using Your Printer with a Macintosh (Phaser 3428/DN only)

Page 87

Duplex Printing

You can print on both sides of the paper. Before printing in the duplex mode, decide on which edge you will be binding your finished document. The binding options are:

Long-Edge Binding

: Which is the conventional layout

used in book binding.

Short-Edge Binding

: Which is the type often used with

calendars.

From your Macintosh application, select

File

menu.

Select the

Layout

from the

▲

Mac OS 10.3

Select a binding orientation from option.

Click

and the printer prints on both sides of the

paper.

AUTION

If you have selected duplex printing and

Two Sided Printing

then try to print multiple copies of a document, the printer may not print the document in the way you want. In case of "Collated copy" , if your document has odd pages, the last page of the first copy and the first page of the next copy will be printed on the front and back of one sheet. In case of "Uncollated copy", the same page will be printed on the front and back of one sheet. Therefore, if you need multiple copies of a document and you want those copies on both sides of the paper, you must print them one at a time, as separate print jobs

Using Your Printer with a Macintosh (Phaser 3428/DN only)

Page 88

SOFTWARE SECTION

INDEX

advanced printing, use

booklet printing

document, print

Macintosh Windows

double-sided printing

Extras properties, set

favorites settings, use

Graphics properties, set

help, use

16, 23

install

printer driver

Macintosh Windows

Layout properties, set

Macintosh Windows

Macintosh

driver

install

printing setting up the printer

n-up printing

Macintosh Windows

orientation, print

Windows

overlay

create delete print

21 21

Paper properties, set paper size, set paper source, set

Windows

paper type, set

Macintosh poster, print PostScript driver

installing print

document

fit to page

from Macintosh

from Windows

N-up

Macintosh Windows

overlay

poster

scaling

watermark

printer driver

install

Macintosh

printer properties, set

Macintosh Windows

printer resolution, set

Macintosh Windows

printer software

install

Windows

uninstall

Windows

printing

booklets double-sided

12, 23

4, 10

setting

darkness favorites image mode resolution

Macintosh Windows

toner save true-type option

software

install

Macintosh Windows

reinstall

Windows

system requirements

Macintosh

uninstall

Windows

status monitor, use

4, 10

toner save, set

Page 89

uninstall, software

Windows

watermark

create

delete

edit