Xerox Phaser 3320, WorkCentre 3315, WorkCentre 3325 Service Manual

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Phaser® 3320 and WorkCentre® 3315/3325

Service Manual

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Phaser® 3320 and

WorkCentre

3315/3325

Service Manual

Xerox Internal-Use Only

Phaser 3320 WorkCentre 3315/3325

Service Manual

WARNING: The following servicing instructions are for use by qualified service

personnel only. To avoid personal injury, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.

First Printing: June 2012 Xerox Internal Use Only

Prepared By:

Xerox Corporation Content Development and Language Services 26600 SW Parkway Wilsonville, OR 97070

© 2012 by Xerox Corporation. All rights reserved. XEROX® and XEROX and Design®, Phaser®, CentreWare®, PrintingScout®, Walk-Up®, WorkCentre®, FreeFlow®, SMARTsend®, Scan to PC Desktop®, ColorQube, Global Print Driver®, and Mobile Express Driver are trademarks of Xerox Corporation in the United States and/or other countries

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1 General Information

About this Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Manual Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Manual Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Power Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4

Electrostatic Discharge (ESD) Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4

Service Safety Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5

Health and Safety Incident Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-7

Printer Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9

Regulatory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-10

Introduction and Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11

Technical Support Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11

Parts of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12

Phaser 3320 Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12

Phaser 3320 Rear and Side Views. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-13

WorkCentre 3315/3320 Front Views . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-14

WorkCentre 3315/3320 Rear View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-15

Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-16

Phaser 3320DN/I Control Panel Button Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-16

WorkCentre 3315DN Control Panel Button Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-17

WorkCentre 3325DN/DNI Control Panel Button Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . .1-18

Understanding the Status LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-19

Media Path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-20

Feeder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-21

Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-21

Pick Up / Retard Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-21

Registration Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-21

Bypass Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-22

Tray 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-22

ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-22

Duplex Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-23

Print Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-24

Print Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-24

Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-25

Laser Scanning Unit (LSU). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-26

Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-27

Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-28

Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-29

Maintenance Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-31

Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-31

Xerox Internal Use Only Phaser 3320 and WorkCentre 3315/3325

Service Manual

iii

Contents

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-32

Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-32

Paper Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-34

Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-35

Scanning Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-36

Copy Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-37

Fax Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-38

Electrical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-39

Environmental Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-40

Physical Dimensions and Clearances. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-41

Mounting Surface Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-43

2 Error Troubleshooting

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

Monitoring Supplies Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2

Initial Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3

Display Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Printing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3

Copy/Scan Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

ADF Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Fax Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4

Media-Based Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5

Servicing Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-7

Service Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8

Phaser 3320 Service Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Entering Service Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

Phaser 3320 Service Mode Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-10

Service Mode Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11

WorkCentre 3315/3325 Service Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14

Entering Service Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14

WorkCentre 3315/3325 Service Mode Menu Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14

Error Messages and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-22

Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-22

Troubleshooting Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-27

Tray and Media Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-36

Print Cartridge Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-41

Fuser Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-45

Motor Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-48

Laser Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-49

Fax Communication and Configuration Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-50

Network Configuration Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-52

Scan to Email Warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-55

System Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-57

Scanner Errors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-59

Other Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-60

Multi Sheet Picks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-60

No Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-61

Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

3 Image Quality

Image Quality Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Defects Associated with Specific Printer Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-2

Print-Quality Defect Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4

Vertical Blank Line or Band. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Vertical White Lines or Bands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Horizontal Black Band . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Black or White Spots. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8

Light or Undertone Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-10

Black Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-11

Uneven Density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12

Background Contamination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-13

Ghosting or Residual Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Stains on Printed Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-15

Stains on Back of Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-16

Blank Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17

Toner Smears . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-19

Unfused Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-20

ADF/DADF Lines or Streaks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21

Spots from ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

Test Prints . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-23

Printing the Test Pattern . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-24

Image Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-25

Guaranteed Print Areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-26

Contents

4 Service Parts Disassembly

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Standard Orientation of the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2

Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Notations in the Disassembly Text. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Fastener Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Print Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Tray 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5

Duplex Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6

Phaser 3320 Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7

Front Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-7

Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8

Rear Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10

Left Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-11

Right Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-12

Xerox Internal Use Only Phaser 3320 and WorkCentre 3315/3325

Service Manual

Contents

WorkCentre 3315/3325 Covers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13

Front Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-13

Rear Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15

Left Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-15

Right Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-17

Middle Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-19

Feeder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-22

Base Plate Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-22

Tray 1 Retard Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-23

Bypass Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-24

Bypass Tray Retard Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-26

Bypass Tray Pick Up Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-27

Feed Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-29

Feed Drive Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-31

Pick Up, Registration, and Bypass Tray Clutches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-32

20 Feed Gear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-35

44-29 Feed Gear/19 Idle Gear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-36

Pick Up Roller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-36

Xerographics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-38

Transfer Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-38

Laser Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-39

Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-39

Thermistor Assembly 43

Rear Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-44

Exit Roller Frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-46

Exit Rollers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-48

Main Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-49

Main Drive Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-49

Main Drive Motor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-51

RDCN 23/23 Gear and DR 19 Swing Gear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-52

Electrical. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-55

Main Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-55

Wireless Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-56

Control Panel Board (Phaser 3320) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-57

Control Panel Assembly and Board (WorkCentre 3315/3325). . . . . . . . . . . . . . . . . . . . . . . . . .4-59

LCD (WorkCentre 3325). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-61

LVPS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-62

HVPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-62

Fax Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-63

Modem Interface Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-65

DADF Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-66

ADF Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-69

Upper and Lower CRUM Holders and CRUM Terminal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-69

Middle Cover Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-72

LVPS Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-73

Exhaust Fan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-75

Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-76

Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Contents

Sensors and Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-77

Out-bin Full Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-77

Registration Sensor and Feed Sensor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-78

Feed Actuator Spring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-80

Paper Empty Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-81

Exit Sensor and Exit Sensor Holder. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-82

Coupler Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-85

WorkCentre 3315/3325 Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-86

Scanner Assembly (WorkCentre 3315/3325) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-86

Upper Platen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-88

Lower Platen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-88

A4 Middle Platen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-89

A4 Middle Platen Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-89

Scanner Contact Image Sensor (WorkCentre 3315/3325) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-91

Scanner Scan Motor (WorkCentre 3315/3325) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-93

Home Position Sensor (WorkCentre 3315/3325) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-94

Timing Gear Belt (WorkCentre 3315/3325). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-95

WorkCentre 3325 DADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-97

DADF Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-97

DADF Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-98

DADF Pick Up Unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-99

DADF Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-100

DADF Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-103

DADF White Bar Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-108

DADF Registration Sensor, DADF Feed Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-109

DADF Feed Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-114

DADF Lifting Solenoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-120

DADF Separator Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-123

WorkCentre 3315 ADF. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-124

ADF Assembly (WorkCentre 3315). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-124

ADF Pick Up Assembly (WorkCentre 3315) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-126

ADF Paper Path Assembly (WorkCentre 3315) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-127

White Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-128

ADF Drive (WorkCentre 3315) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-129

ADF Input Tray (WorkCentre 3315). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-130

ADF Front/Rear Cover (WorkCentre 3315). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-131

Optional Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-133

Optional Tray Front Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-133

Optional Tray Left Side Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-134

Optional Tray Right Side Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-135

Optional Tray Rear Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-136

Optional Tray Dummy Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-136

Optional Tray Drive Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-137

Optional Tray Registration/Feed Clutch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-139

Optional Tray Feeder Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-142

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Contents

5Parts Lists

Serial Number Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Using the Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-3

Parts Lists. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4

Parts List 1.0 Phaser 3320 Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-4

Parts List 1.1 Phaser 3320 Covers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6

Parts List 1.2 Phaser 3320 Right Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8

Parts List 1.3 Phaser 3320 Front Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-10

Parts List 1.4 WorkCentre 3315/3325 Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-12

Parts List 1.5 WorkCentre 3315/3325 Middle Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-14

Parts List 2.1 Phaser 3320 Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-16

Parts List 3.1 Frame. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-18

Parts List 3.2 Bypass Tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-24

Parts List 3.3 Fuser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-26

Parts List 3.4 Rear Frame. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-28

Parts List 3.5 Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-30

Parts List 3.6 Feed Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-32

Parts List 4.1 Duplex Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-34

Parts List 5.1 Tray 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-36

Parts List 6.1 WorkCentre 3315/3325 Main. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-38

Parts List 7.1 WorkCentre 3315 ADF (1/2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-40

Parts List 7.1 WorkCentre 3315 ADF (2/2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-42

Parts List 8.1 WorkCentre 3325 DADF Platen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-44

Parts List 8.2 WorkCentre 3325 Lower DADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-46

Parts List 8.3 WorkCentre 3325 Upper DADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-48

Parts List 8.4 WorkCentre 3325 Platen DADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-50

Parts List 9.1 WorkCentre 3315 Scanner and ADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-52

Parts List 9.2 WorkCentre 3315 Platen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-54

Parts List 10.1 WorkCentre 3325 Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-56

Parts List 10.2 WorkCentre 3325 Platen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-58

Parts List 11.1 WorkCentre 3315/3325 Middle Platen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-60

Parts List 12.1 Optional Cassette Tray 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-62

Xerox Supplies and Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-64

Consumables and Maintenance Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-64

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-64

Power Cords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-64

6 Maintenance

Service Maintenance Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

Recommended Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

Cleaning the Laser Unit Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-3

Cleaning the Feed Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

Cleaning the Platen and Document Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4

Cleaning the Interior. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4

Moving the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5

Adjusting Altitude . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Firmware Upgrade Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-6

Remote Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-6

Local Upgrade. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8

7 Wiring

Printer Plug/Jack Designations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-2

Phaser 3320 Plug/Jack Designators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Phaser 3320 Plug/Jack Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-4

WorkCentre 3315/3325 Plug/Jack Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-10

Wiring Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-17

Notations Used in the Wiring Diagrams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-17

Phaser 3320 Wiring Diagrams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-20

Phaser 3320 System Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-20

Phaser 3320 Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-21

Phaser 3320 HVPS, LVPS, Laser, and Fuser. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-22

Phaser 3320 Sensors and Wireless Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-23

Phaser 3320 Control Panel and Optional Tray Feeder Board . . . . . . . . . . . . . . . . . . . . . . . . . . .7-24

WorkCentre 3315 Wiring Diagrams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-25

WorkCentre 3315 System Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-25

WorkCentre 3315 Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-26

WorkCentre 3315 HVPS, LVPS, Laser Unit, and Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-27

WorkCentre 3315 Control Panel and Optional Tray Feeder Board . . . . . . . . . . . . . . . . . . . . . .7-28

WorkCentre 3315 Modem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-29

WorkCentre 3315 Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-30

WorkCentre 3325 Wiring Diagrams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-31

WorkCentre 3325 System Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-31

WorkCentre 3325 Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-32

WorkCentre 3325 HVPS, LVPS, Laser Unit, and Fuser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-33

WorkCentre 3325 Control Panel and Optional Tray Feeder Board . . . . . . . . . . . . . . . . . . . . . .7-34

WorkCentre 3325 Modem Board and CIS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-35

WorkCentre 3325 Scanner and DADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-36

WorkCentre 3325 DADF . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-37

Contents

Xerox Internal Use Only Phaser 3320 and WorkCentre 3315/3325

Service Manual

General Information

This chapter includes...

• About this Service Manual

• Manual Organization

• Safety

• Introduction and Overview

• Configurations

• Parts of the Printer

• Control Panel

• Media Path

• Feeder

• Print Process

• Drive

• Electrical

• Maintenance Items

• Consumables

• Specifications

Xerox Internal Use Only Phaser 3320 and WorkCentre 3315/3325

Service Manual

1-1

General Information

About this Service Manual

The Phaser 3320 and WorkCentre 3315/3325 Service Manual is the primary document used for repairing, maintaining, and troubleshooting the printer. Use this manual as your primary resource for understanding the operational characteristics of the printer and all available options. This manual describes specifications and the diagnosis and repair of problems occurring in the printer and attached options. Also included are detailed replacement procedures, parts lists, and wiring diagrams.

Manual Terms

Various terms are used throughout this manual to either provide additional information on a specific topic or to warn of possible danger present during a procedure or action. Be aware of all symbols and terms when they are used, and always read Note, Caution, and Warning statements.

WARNING: A warning indicates an operating or maintenance procedure, practice or condition

that, if not strictly observed, results in injury or loss of life.

CAUTION: A caution indicates an operating or maintenance procedure, practice or condition that,

if not strictly observed, results in damage to, or destruction of, equipment.

Replacement Note: A replacement note provides important information related to parts

replacement. When needed, replacement notes appear at the end of the disassembly procedure.

Note: A note indicates an operating or maintenance procedure, practice or condition that is

necessary to efficiently accomplish a task. A note can provide additional information related to a specific subject or add a comment on the results achieved through a previous action.

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

General Information

Manual Organization

The Phaser 3320 and WorkCentre 3315/3325 Service Manual contains these sections:

Introductory, Safety, and Regulatory Information

This chapter contains important safety information and regulatory requirements.

Chapter 1 - General Information

This chapter describes the printer’s operation, configuration, specifications, and consumables.

Chapter 2 - Error Troubleshooting

This chapter provides detailed troubleshooting procedures for error messages and codes displayed on the Control Panel. Troubleshooting covers the operation of Service Diagnostics. In addition, this section includes troubleshooting methods for situations where an error indicator is not available.

Chapter 3 - Image Quality

This chapter focuses on techniques to correct image quality problems in printer output.

Chapter 4 - Service Parts Disassembly

This chapter contains removal procedures for spare parts listed in the Parts List. A replacement procedure is included when necessary.

Chapter 5 - Parts List

This chapter contains exploded views of the print engine and optional Field Replaceable Units (FRUs), as well as part numbers for orderable parts.

Chapter 6 - Maintenance

This chapter provides periodic cleaning procedures for the printer. This section also provides procedures for the adjustment of print engine components.

Chapter 7 - Wiring

This chapter contains printer plug/jack locations and wiring diagrams.

Xerox Internal Use Only Phaser 3320 and WorkCentre 3315/3325

Service Manual

1-3

General Information

Safety

Power Safety Precautions

Power Source

For 115 VAC printers, do not apply more than 127 volts RMS between the supply conductors or between either supply conductor and ground. For 230 VAC printers, do not apply more than 254 volts RMS between the supply conductors or between either supply conductor and ground. Use only the specified power cord and connector. This manual assumes that the reader is a qualified service technician.

Plug the three-wire power cord (with grounding prong) into a grounded AC outlet only. If necessary, contact a licensed electrician to install a properly grounded outlet. If the product loses its ground connection, contact with conductive parts may cause an electrical shock. A protective ground connection by way of the grounding conductor in the power cord is essential for safe operation.

Disconnecting Power

WARNING: Turning the power Off using the power switch does not completely de-energize the

printer. You must also disconnect the Power Cord from the printer’s Alternating Current (AC) inlet. Disconnect the Power Cord by pulling the plug, not the cord.

Disconnect the Power Cord in the following cases:

• if the power cord or plug is frayed or otherwise damaged,

• if any liquid or foreign material is spilled into the product,

• if the printer is exposed to any excess moisture,

• if the printer is dropped or damaged,

• if you suspect that the product needs cleaning, servicing or repair,

Electrostatic Discharge (ESD) Precautions

Some semiconductor components, and the respective sub-assemblies that contain them, are vulnerable to damage by Electrostatic Discharge (ESD). These components include Integrated Circuits (ICs), Large-Scale Integrated circuits (LSIs), field-effect transistors, and other semiconductor chip components. The following techniques will reduce the occurrence of component damage caused by static electricity.

Be sure the power is Off and observe these other safety precautions.

• Immediately before handling any semiconductor component assemblies, drain the electrostatic charge from your body. This can be accomplished by touching an earth ground source or by wearing a wrist strap device connected to an earth ground source. Wearing a wrist strap will also prevent accumulation of additional bodily static charges. Be sure to remove the wrist strap before applying power to the unit under test to avoid potential shock.

1-4

Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

General Information

• After removing a static sensitive assembly from its anti-static bag, place it on a grounded conductive surface. If the anti-static bag is conductive, you may ground the bag and use it as a conductive surface.

• Do not use freon-propelled chemicals. These can generate electrical charges sufficient to damage some devices.

• Do not remove a replacement component or electrical sub-assembly from its protective package until you are ready to install it.

• Immediately before removing the protective material from the leads of a replacement device, touch the protective material to the chassis or circuit assembly into which the device will be installed.

• Minimize body motions when handling and unpacked replacement devices. Motion such as your clothes brushing together, or lifting a foot from a carpeted floor can generate enough static electricity to damage an electro-statically sensitive device.

• Handle ICs and Erasable Programmable Read-Only Memories (EPROM’s) carefully to avoid bending pins.

• Pay attention to the direction of parts when mounting or inserting them on circuit boards.

Service Safety Summary

General Guidelines

For qualified service personnel only:

Refer also to the preceding Power Safety Precautions on page 1-4.

Avoid servicing alone:

Do not perform internal service or adjustment of this product unless another person capable of rendering first aid or resuscitation is present.

Use care when servicing with power:

Dangerous voltages may exist at several points in this product. To avoid personal injury, do not touch exposed connections and components while power is On. Disconnect power before removing the power supply shield or replacing components.

Do not wear jewelry:

Remove jewelry prior to servicing. Rings, necklaces and other metallic objects could come into contact with dangerous voltages and currents.

Warning Labels

Read and obey all posted warning labels. Throughout the printer, warning labels are displayed on potentially dangerous components. As you service the printer, check to make certain that all warning labels remain in place.

Xerox Internal Use Only Phaser 3320 and WorkCentre 3315/3325

Service Manual

1-5

General Information

Safety Interlocks

Make sure all covers are in place and all Interlock Switches are functioning correctly after you have completed a printer service call. If you bypass an Interlock Switch during a service call, use extreme caution when working on or around the printer.

Servicing Electrical Components

Before starting any service procedure, switch the printer power Off and unplug the power cord from the wall outlet. If you must service the printer with power applied, be aware of the potential for electrical shock.

WARNING: Do not touch any electrical component unless you are instructed to do so by a service

procedure

Servicing Mechanical Components

When servicing mechanical components within the printer, manually rotate the Drive Assemblies, Rollers, and Gears.

WARNING: Do not try to manually rotate or manually stop the drive assemblies while any motor

is running.

Servicing Fuser Components

WARNING: This printer uses heat to fuse the image to the media. During operating, the Fuser is

very hot. Allow the Fuser to cool before you attempt to service the Fuser or adjacent components.

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

General Information

Health and Safety Incident Reporting

This section defines requirements for notification of health and safety incidents involving Xerox products (equipment and materials) at customer locations worldwide. These requirements apply to Xerox Corporation and its subsidiaries worldwide.

Objective

To enable prompt resolution of health and safety incidents involving Xerox products and to ensure Xerox regulatory compliance.

Definitions

Incident:

An event or condition occurring in a customer account that has resulted in injury, illness or property damage. Examples of incidents include machine fires, smoke generation, physical injury to an operator or service representative. Alleged events and product conditions are included in this definition.

Requirements

Initial Report:

1. Xerox organizations have established a process for individuals to report product incidents to Xerox Environment Health & Safety within 24 hours of becoming aware of the event.

2. The information to be provided at the time of reporting is outlined in the Health and Safety Incident Report form.

The Health and Safety Incident Report form used to report incidents involving Xerox products is available on Xerox Global Service Net at https://www.xrxgsn.com/secure/main.pl?CatId=1789. If you are unable to download the form, request a form when reporting the incident by phone, electronic mail or Fax.

3. The initial notification may be made by any of the methods that follow:

– For incidents in North America and Developing Markets West (Brazil, Mexico, Latin American

North and Latin American South):

• Phone* Xerox EH&S at: +1-800-828-6571.

• Electronic mail Xerox EH&S at: usa.xerox.ehs@xerox.com.

• Fax Xerox EH&S at: +1-585-216-8817 [intelnet 8-219-8817].

– For incidents in Europe and Developing Markets East (Middle East, Africa, India, China and

Hong Kong):

• Phone* Xerox EH&S at: +44 (0) 1707 353434.

• Electronic mail Xerox EH&S at: ehs-europe@xerox.com.

• Fax Xerox EH&S at: +44 (0) 1707 353914 [intelnet 8 668 3914].

Note: Initial notification made by phone must be followed within 24 hours by a completed Health

and Safety Incident Report form sent to the indicated electronic mail address or fax number. If sending a fax, please also send the original form by internal mail.

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General Information

Responsibilities for resolution:

1. Business Groups / Product Design Teams responsible for the product involved in the incident shall:

a. Manage field bulletins, customer correspondence, product recalls, safety retrofits.

b. Fund all field retrofits.

2. Field Service Operations shall:

a. Preserve the Xerox product involved and the scene of the incident inclusive of any associated

equipment located in the vicinity of the incident.

b. Return any affected equipment/part(s) to the location designated by Xerox EH&S and/or the

Business Division.

c. Implement all safety retrofits.

3. Xerox EH&S shall:

a. Manage and report all incident investigation activities.

b. Review and approve proposed product corrective actions and retrofits, if necessary.

c. Manage all communications and correspondence with government agencies.

d. Define actions to correct confirmed incidents.

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Printer Symbols

Symbol Description

Warning or Caution:

Ignoring this warning could cause serious injury or even death.

Ignoring this caution could cause injury or damage to the property.

Hot surface on or in the printer. Use caution to avoid personal injury.

Caution: Electrostatic sensitive devices

Verify that you are properly grounded before making contact with the printer. Ignoring this caution could cause damage to the property.

Do not touch components with this symbol as personal injury could result.

General Information

Do not burn the item.

It may take 40 minutes for the fuser to cool down.

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General Information

Regulatory

Xerox has tested this product to electromagnetic emission and immunity standards. These standards are designed to mitigate interference caused or received by this product in a typical office environment.

European Union

The CE mark applied to this product symbolizes Xerox’s declaration of conformity with the following applicable Directives of the European Union as of the dates indicated:

December 12, 2006: Low Voltage Directive 2006/95/EC

December 15, 2004: Electromagnetic Compatibility Directive 2004/108/EC

March 9, 1999: Electromagnetic Compatibility Directive 99/5/EC

This product, if used properly in accordance with the user's instructions, is neither dangerous for the consumer nor for the environment.

To ensure compliance with European Union regulations, use shielded interface cables.

A signed copy of the Declaration of Conformity for this product can be obtained from Xerox.

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General Information

Introduction and Overview

The Phaser 3320 and WorkCentre 3315/3325 use a single-pass laser design, offering mono print speeds of 33 to 37 ppm, and resolutions up to 1200 x 1200 dots-per-inch (dpi).

The Tray 1 is a 250-sheet multi purpose tray. The Bypass Tray is a 50 sheet tray that supports specialty media, card stock, and envelopes. The Output Tray holds 150 sheets facedown.

The WorkCentre 3315/3325 combines a 1200 dpi scanner with the laser printer to provide copy, scan, and print functions. Both models have a G3 Fax modem, Ethernet interface, and wireless capability to provide networked copy, scan, and Fax functions.The WorkCentre 3315 model has an Automatic Document Feeder (ADF), and the WorkCentre 3325 has a Duplex Automatic Document Feeder (DADF).

Technical Support Information

The Xerox Service Manual is the primary document used for repairing, maintaining, and troubleshooting the printer. To ensure complete understanding of this product, participation in Xerox Service Training is strongly recommended. To service this product, certification for this product is required.

For updates to the Service Manual, Service Bulletins, knowledge base, etc., go to:

• Xerox Global Service Net - https://www.xrxgsn.com/secure/main.p

For further technical support, contact your assigned Xerox Technical Support for this product.

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General Information

Parts of the Printer

Phaser 3320 Front View

No. Description No. Description

1. Output Tray 7. Tray 1

s3320-036

2. Control Panel 8. Bypass Tray

3. Control Board Cover 9. Bypass Tray Paper Extension

4. Front Cover 10. Bypass Tray Paper Width Guides

5. Paper Level Indicator 11. Output Support

6. Optional Tray 2

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Phaser 3320 Rear and Side Views

General Information

No. Description No. Description

1. Network Port 5. Power Receptacle

2. USB Port 6. Duplex Unit

3. 5V Output 7. Rear Door

4. Power Switch

s3320-037

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General Information

s3320-038

WorkCentre 3315/3320 Front Views

No. Description No. Description

1. Document Feeder Cover 11. Bypass Tray

2. Document Feeder Width Guide 12. Output Tray

3. Document Feeder Input Tray 13. Control Panel

4. Document Feeder Output Tray 14. Bypass Tray Extension

5. Front Cover 15. Bypass Tray Paper Width Guides

6. Control Board Cover 16. Output Tray Extension

7. Right Side Cover 17. Scanner Cover

8. Paper Level Indicators 18. Platen

9. Tray 2 (optional) 19. USB Thumbdrive Connector

10. Tray 1

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

WorkCentre 3315/3320 Rear View

General Information

s3320-039

No. Description No. Description

1. Network Port 6. Duplex Assembly

2. USB Port 7. Rear Door

3. 5V Output 8. Telephone Line Socket

4. Power Switch 9. Telephone Extension Socket (EXT)

5. Power Receptacle

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General Information

Control Panel

The Control Panel consists of multiple LEDs, a display, and several function buttons. These buttons are used to navigate the menu system, perform functions, and select modes of operation.

Phaser 3320DN/I Control Panel Button Descriptions

Display

Screen

Power

Save

3320

Arrows

Back

Stop

Status/Wireless LED

s3320-042

Item Description

Display Shows the current status and prompts during an operation.

Menu Enters menu mode and scrolls through the available menus.

OK Confirms the selection on the display.

Arrows Navigates available values by moving to the next or previous options.

Back Sends you back to the upper menu level.

Cancel Stops the current job.

Power Turn the power on and off with this button.

Status/Wireless LED Shows printer status and wireless network connection.

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

WorkCentre 3315DN Control Panel Button Descriptions

3315

Copy

Scan

Display

Screen

Arrows

Address

Book

OK Keypad

Pause/ Redial

Machine

Status

Job

Status

2-Sided

Fax

Paper

Supply

Status/Wireless

LED

Clear All

Stop

Start

Cancel EntryManual Dial

Back

Power

Save

s3320-236

General Information

Item Description

Copy, Scan, E-mail,and Fax

Display Screen Shows current status and prompts during operations.

Paper Supply Use to select the paper tray for a copy job.

Job Status Indicates the status of the printer – power and ready-to-print.

Machine Status Accesses machine information, status information, the machine serial number and

Arrow / OK (5) Navigate menus and useOK to set or confirm the current selection.

Address Book Store or search frequently used fax numbers and email addresses.

Manual Dial In Fax mode, opens the fax line. In E-mail mode, accesses commonly used e-mail

Keypad (14) Input and delete alphanumeric characters.

Power Saver When illuminated, indicates Low Power Mode. Press to return to Ready mode.

CA (Clear All) Clears all text, numbers or instructions.

Stop Stops the current job.

Start Starts the current job.

Back Move back to previous screen.

Menu Enters Menu mode and scrolls through the available menus.

System Switches the display to the System menus.

2 Sided Puts the printer in Manual Duplex mode.

Status/Wireless LED Shows printer status and wireless network connection.

Use these buttons to move to the top of each menu.

various reports to print.

addresses.The text available can be customized using CentreWare Internet Services.

When the user is making changes to a function (Copy, Scan, Print, or Fax), pressing the Clear All button restores the previous settings and returns the menu to the top level of that function.

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General Information

3325

Copy

Scan

Display

Screen

Arrows

Address

Book

OK Keypad

Pause/

Redial

Machine

Status

Job

Status

2-Sided

Fax

Paper

Supply

Status/Wireless

LED

Interrupt

Printing

Clear All

Stop

Start

Cancel EntryManual Dial

Back

Power

Save

s3320-237

WorkCentre 3325DN/DNI Control Panel Button Descriptions

Item Description

Copy, Scan, E-mail,and Fax

Display Screen Shows current status and prompts during operations.

Paper Supply Use to select the paper tray for a copy job.

Job Status Indicates the status of the printer – power and ready-to-print.

Machine Status Accesses machine information, status information, the machine serial number and

Arrow / OK (5) Navigate menus and useOK to set or confirm the current selection.

Address Book Store or search frequently used fax numbers and email addresses.

Manual Dial In Fax mode, opens the fax line. In E-mail mode, accesses commonly used e-mail

Keypad (14) Input and delete letters and numbers.

Interrupt Printing Interrupts the current job to run a more urgent job.

CA (Clear All) Clears all text, numbers or instructions.

Power Saver When illuminated, indicates Low Power Mode.

Stop Stops the current job.

Start Starts the current job.

Use these buttons to move to the top of each menu.

various reports to print.

addresses.The text available can be customized using CentreWare Internet Services.

Press to move to Ready from Energy Saver mode.

Back Move back to previous screen.

Menu Enters Menu mode and scrolls through the available menus.

2 Sided Puts the printer in Manual Duplex mode.

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Status/Wireless LED Indicates the wireless status of the printer.

Understanding the Status LED

The color of the Status LED indicates the machine’s current status.

Status Description

Status LED Off The machine is off-line.

Green Blinking • When the backlight slowly blinks, the machine is receiving data

from the computer.

• When the backlight blinks rapidly, the machine is printing data.

On • The machine is on-line and can be used.

• The machine is in power saver mode.

Red Blinking • A minor error has occurred and the machine is waiting for the

error to be cleared. Check the display message. When the problem is cleared, the machine resumes. For some models that do not support the display screen on the control panel, this feature is not applicable.

• Small amount of toner is left in the cartridge. The estimated cartridge life of toner is close. Prepare a new cartridge for replacement. You may temporarily increase the printing quality by redistributing the toner.

General Information

On • A minor error has occurred and the machine is waiting for the

• Small amount of toner is left in the cartridge. The estimated

cartridge life of toner is close. replacement. You may temporarily increase the printing quality by redistributing the toner.

• The cover is opened. Close the cover.

• There is no paper in the tray. Load paper in the tray.

• The machine has stopped due to a major error.

Wireless LED

a. Wireless model only. b. Estimated cartridge life means the expected or estimated Print Cartridge life, which indicates the average

capacity of print-outs and is designed pursuant to ISO/IEC 19752. The number of pages may be affected by operating environment, printing interval, graphics, media type and media size. Some amount of toner may remain in the cartridge even when red LED is on and the printer stops printing.

Blue On When the printer is connected to a wireless network, the Wireless

LED is illuminated.

Prepare a new cartridge for

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General Information

s3320-044

Main Paper Path Duplex Paper Path Bypass Paper Path

Laser Unit

Developer

Tray 1

Duplex

Media Path

The media path throught the print engine is the same for all models

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

General Information

Pick Up Roller

Retard Roller

Lift Pad

s3320-235

Feeder

Tray 1

The basic tray is located on front side of the machine and allows feeding of common paper. Paper size is set using the Size Guides in each tray. Adjust the Paper length/width guides to match the paper size.

Paper Width Guide

Paper Length Guide

s3320-045

Pick Up / Retard Roller

When pickup takes place, the Pick Up Roller rotates to separate and transport the paper. The Pick Up Roller rotates when the Pick Up Clutch is activated. The Retard Roller ensures that a single sheet of paper is moved to the paper path, and the paper is moved as far as the Registration Roller by the Feed Roller.

Registration Roller

When a sheet is fed from the tray to the toner transfer section, the registration of the sheet may not be correctly maintained due to misalignment of lead edges in the tray. To avoid this problem, the lead edge position needs to be aligned at the Registration Rollers before the sheet is fed in front of the Transfer Belt, or in front of the BTRs.

By pressing the edge of the sheet fed out of the Tray 1 or Bypass Tray against the Registration Roller that is locked, the lead edge position of the sheet is corrected.

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Service Manual

General Information

Before the Registration Rollers are energized, the paper is advanced from the tray to the rollers. This process aligns the leading edge of the page. By pushing the edge of the sheet against the Registration Roller that is not turning, the lead edge of the sheet is registered.

Bypass Tray

The Bypass Tray can hold special sizes and types of print material, such as postcards, note cards, and envelopes. It is useful for single page printing on letterhead or colored paper. It uses a 3 roller feeding method to feed 50 sheets of general papers.

The media path from Tray 1 and Bypass Tray are the same. The sheets loaded in the Bypass Tray are positioned nearer the Feed Roller, and have higher priority in feeding if both Tray 1 and the Bypass Tray contain media.

s3320-046

Tray 2

When the optional tray is installed, it becomes Tray 2. Tray 2 has a 520 page capacity, a separate driving mechanism, and uses the same design asTray 1.

ADF

Media is conveyed by the pick up module, and driven through the paper path by torque from the driving module. When the sheet reaches scanner home position, it is scanned. When the scan completes, the sheet is ejected to the output tray by the exit roller. The exit roller is driven by torque from the ADF Motor.

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

General Information

Exit Roller

Scanner Home Position

Takeaway Roller

Nudger Roller

Pick Up Module

Feed Roller

Feed Sensor Document Sensor

ADF Separator Pad

: Paper Transfer : Paper Sensors

s3320-238

s3320-239

Duplex Unit

The Duplex Unit is standard with all models of these printers. Usable papers are A4, letter, and legal size paper. The Duplex Unit is easily removed for clearing paper jams at both the front and rear of the printer. To clear paper jams at the front or rear of the printer, pull the Duplex Unit out of the printer.

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Service Manual

General Information

s3320-240

Charge Roller

Drum Cartridge

Drum OPC

Laser Unit

Doctor Blade

Charge Cleaning Roller

Cleaning Blade

Paper Path

Pressure Roller

Heat Roller

Transfer Roller

Developer Roller

Supply Roller

Agitator 1

Agitator 2

Fuser

Print Process

Print Cartridge

This printer uses a Laser Unit (LSU), single Print Cartridge, Transfer Roller, and Fuser for mono printing. The Print Cartridge consists of drum unit, development unit and toner supply.

• Operating condition: Temp 1 0 ~30

• Developing Method: Non magnetic single element contact method

• Toner: Non magnetic, single element toner

• The life span of toner (ISO 19752 pattern / A4 standard)

– Initial toner: 2.3K WorkCentre 3315

– Initial toner 5.0K WorkCentre 3325 / Phaser 3320

– Sales toner: 2.3K and 5.0K WorkCentre 3315

– Sales toner 5.0K and 11.0K WorkCentre 3325 / Phaser 3320

• Toner Residual Sensor: Dot count with CRUM(CRU Monitor)

• OPC Cleaning: Collect the toner with cleaning blade

• Handling of wasted toner: Collect wasted toner in the cleaning frame

• Print Cartridge: CRUM identifier.

° C (50~86° F), Humidity 20~85% RH

Print Cartridge Components

Item Item

Charge Roller Supply Roller

Drum OPC Charge Cleaning Roller

Cleaning Blade Agitator 1

Doctor Blade Agitator 2

Developer Roller

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

General Information

Fuser

The Fuser consists of a halogen lamp, heat roller, pressure roller, thermistor and thermostat. It sticks the toner on a paper by heat and pressure to complete the printing job.

Thermistor

Thermostat

Heat Roller

Pressure Roller2

Pressure Roller

Halogen Lamp

s3320-261

•Thermostat

When the heat lamp overheats, the Thermostat cuts off the main power to prevent over- heating.

– Thermostat Type: Non- Contact type THERMOSTAT

–Control Temperature: 170

°C ± 5 C°

•Thermistor

The Thermistor is a temperature detecting sensor.

– Temperature Resistance: 78k ohms (180

°C)

• Heat roller

The heat roller transfers the heat from the lamp to apply heat on the paper.

The surface of the heat roller is coated with Teflon, so toner does not stick to the surface.

• Pressure roller

A pressure roller mounted under a heat roller that is made of a silicon resin, and the surface also is coated with Teflon. When a paper passes between a heat roller and a pressure roller, toner adheres to the surface of a paper permanently.

•Halogen Lamp

– Voltage 120 V: 115 ± 5%

Voltage 220 V: 230 ± 5%

– Capacity: 850 Watt ± 25 W

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General Information

s3320-264

Photo Diode

Laser Diode Driver Circuit

Protector Panel

Laser Diode Motor Driver

Polygon Mirror

OPC Drum

Polygon Motor

Laser Scanning Unit (LSU)

It is the core part of the LBP which switches from the video data received to the controller to the electrostatic latent image on the OPC drum by controlling laser beam, exposing the OPC drum, and turning principle of the polygon mirror. The OPC drum is turned with the paper feeding speed. The /HSYNC signal is created when the laser beam from LSU reaches the end of the polygon mirror, and the signal is sent to the controller.

The controller detects the /HSYNC signal to adjust the vertical line of the image on paper. In other words, after the /HSYNC signal is detected, the image data is sent to the LSU to adjust the left margin on paper. The one side of the polygon mirror is one line for scanning.

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General Information

s3320-245

Drive

•Main Drive Assembly

A gear set used to transfer drive from the Main Drive Motor to feed media through the media path.

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Service Manual

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General Information

Main Motor

Rear Cover Open Switch

Main Fan

LVPS Fan

Bypass Tray Clutch

Pick Up Clutch

Registration Clutch

Coupler Bar

s3320-249

Electrical

The electrical system consists of the Main Board, Control Panel Board, HVPS, LVPS, Power Switch Assembly, ADF/DADF Board, FAX, and Wireless Interface Board.

• Main Board

The Main Board controls all modules required to print, that is, LSU, HVPS, SMPS, FAN, Fuser, FAX, and Scanner. The controller receives print data from the host through network or USB Port or fax, Scanner. It takes this information and generates printable video bitmap data. Engine and video control are combined.

• Control Panel Board - displays the status of the system using 16 x 2line LCD in response to user actions or the Main controller.

• HVPS - supplies high voltage for the developing Process. The High Voltage is controlled by the PWM signal from the CPU.

• LVPS - makes +5V and +24V DC from 220V or 110 AC.

• Power Switch Assembly - controls power to the printer.

• ADF/DADF Board - provides the interface between the ADF/DADF and the Main Board.

• FAX Board - provides the FAX interface to the printer.

• WLAN Board - the WLAN board provides a wireless Ethernet interface.

Optional Memory

• Optional Memory DIMM for WorkCentre 3325 only

A 256 MB, SO-DIMM Board is available to increase system memory on the Main Board. Additional memory is used for operating system, system application programs, and print data storage.

Locations of Phaser 3320 Electrical Components

The following illustration shows the location of electrical components in the Phaser 3320.

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

General Information

Locations of WorkCentre 3315/3325 Electrical Components

The following illustration shows the location of electrical components in the WorkCentre 3315/3325.

Main Motor

Rear Cover Open Switch

Coupler Bar

Mid Fan

Registration Clutch

Bypass Tray Clutch

Main Fan

Pick Up Clutch

LVPS Fan (110V machines only)

s3320-248

Sensors

The printer contains sensors of various types that perform a variety of functions. Some sensors track media along the media path to detect jams. Other sensors detect the Print Cartridge, monitor toner density, stop printer activity if the Rear Door is open (interlock) and monitor fusing temperature.

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General Information

s3320-246

Feed Sensor

Paper Empty Sensor

Outbin Full Sensor

Exit Sensor

Registration Sensor

Bypass Tray Paper Empty Sensor

Scanner Home Position Sensor

Feed Sensor

Paper Empty Sensor

Outbin Full Sensor

Exit Sensor

Registration Sensor

Bypass Tray Paper Empty Sensor

s3320-247

Locations of Phaser 3320 Sensors

Locations of WorkCentre 3315/3325 Electrical Components

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

General Information

Maintenance Items

Routine maintenance items are parts or assemblies that require periodic replacement. These items are typically customer replaceable (CRU).

The listed items have limited life and require periodic replacement.

Item Print Life

Pick Up Roller Up to 90,000 pages

Retard Roller Up to 60,000 pages

Transfer Roller Up to 100,000 pages

Fuser (not customer replaceable) Up to 90,000 pages

ADF Feed Roller Assembly Approximately 20,000 sheets

ADF Separator Pad Assembly Approximately 20,000 sheets

DADF Feed Roller Assembly Approximately 80,000 sheets

Print life is based on “typical” office printing and 5% coverage per color on 24 lb. paper. Print life figures are not guaranteed and varies depending on usage habits. Imaging Unit print life is based on 3page jobs using letter-size paper.

Consumables

Consumables consist of a single Print Cartridge. The Print Cartridge (except starter cartridges) has a CRUM (Customer Replaceable Unit Monitor) to record regional and toner usage information. The CRUM maintains a count of the amount of toner consumed. When the count reaches set values, warning and error messages appear to notify the user when near and end of life status is reached.

Life ratings are based on A-size sheets at 5% coverage.

Print Cartridge Phaser 3320 WorkCentre 3315MFP WorkCentre 3325MFP

Starter Capacity 5,000 pages 2,300 pages 5,000 pages

Standard Capacity 5,000 pages 2,300 pages 5,000 pages

High Capacity 11,000 pages 5,000 pages 11,000 pages

Starter capacity cartridges are packaged with the printer when shipped from the factory. These starter cartridges are not available for order.

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General Information

Specifications

Configurations

The following table details the Phaser 3320DN/DNI configurations.

Fea tures Phaser 3320DN/DNI

Processor Speed 600 MHz

Memory Configuration 128 MB

Maximum Memory 384 MB

Flash Memory No

Print Speed (A4-size) from Tray 1

Simplex Phaser 3320DNI Duplex

37 ppm 17 ipm

First Print Output Time As fast as 6.5 seconds

Print Resolutions (dpi)

Standard

High

High Speed USB 2.0 Support Standard

Wireless 3320DNI model only

Tray 1 250 sheets

Bypass Tray 50 sheets

Output Tray 150 sheets

Tray 2 (Optional tray) 520 Sheets

Duplex Standard

a. When printing in high resolution mode, printing speed may be reduced due to image quality adjustment.

Printing speed may also be reduced depending on documents

600 x 600 1200 x 1200

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

General Information

The following table details the WorkCentre 3315/3325DN/DNI configurations

Fea tures WorkCentre 3315DN WorkCentre 3325DN/DNI

Processor Speed 360 MHz 600 MHz

Memory Configuration

Standard Maximum Memory

Flash Memory 16 MB 32 MB

Print Speed (A4-size)

Simplex Duplex

Duplex Standard Standard

Bypass Tray

Tray 1 250 Sheets 250 Sheets

Output Tray 150 Sheets 150 Sheets

128 MB 384 MB

33 ppm 15 ipm

256 MB 768 MB

37 ppm 17 ipm

50-sheets 50-sheets

Tray 2 (Optional tray) 520 Sheets 520 Sheets

ADF/DADF

Capacity 50 sheets 50 sheets

2-sided document scanning No Yes (reversing)

Print Resolutions (dpi)

Standard 600 x 600 600 x 600

High

1200 x 1200 1200 x 1200

Interfaces

High Speed USB 2.0 Type A

Standard (1 port) Standard (2 ports)

Support

High Speed USB 2.0 Type B

Standard (1 port) Standard (1 port)

Support

Ethernet Interface 10/100 Base-TX 10/100 Base-TX

Wireless Interface IEEE802.11b/g None WorkCentre 3325DNI model only

a. Bypass Tray has priority for feeding paper. Paper is fed from Bypass Tray if there is paper in both Tray 1

and Bypass tray. The printer cannot detect which tray has paper.

b. When printing in high resolution mode, printing speed may be reduced due to image quality adjustment.

Printing speed may also be reduced depending on documents

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General Information

Paper Handling

Item Phaser 3320 WorkCentre 3315/3325

Standard Capacity 250-sheet Cassette Tray, 50-sheet

Max. Capacity

Multi Purpose Tray @80g/m

850 sheets @80g/m

250-sheet Cassette Tray, 50-sheet

Multi Purpose Tray @80g/m

850 sheets @80g/m

Printing Max. Size 216 x 356 mm (8.5" x 14") 216 x 356 mm (8.5" x 14")

Min. Size 76 x 127 mm (3.0" x 5.0") 76 x 127 mm (3.0" x 5.0")

Bypass Tray

Capacity Plain Paper

50 sheets @80 g/m

Envelope 5 sheets 5 sheets

Media sizes A4, A5, A6, Letter, Legal, Folio,

Oficio, Executive, ISO B5, JIS B5, 3"x5", Envelope (Monarch, No.10, DL, C5, C6), Custom

Media Type Plain, Thin, Thick, Thicker, Cotton,

Colored, Envelope, Transparency, Pre-Printed, Recycled, Labels, Bond, Card stock, Archive

Media Weight

16~58 lb (60 to 220 g/m

) 16~58 lb (60 to 220 g/m2)

A4, A5, A6, Letter, Legal, Folio, Oficio, Executive, ISO B5, JIS B5, 3"x5", Envelope (Monarch, No.10, DL, C5, C6), Custom

Plain, Thin, Thick, Thicker, Cotton, Colored, Envelope, Transparency, Pre-Printed, Recycled, Labels, Bond, Card stock, Archive

Sensing Paper Empty Paper Empty

Tray 1

Capacity

250 sheets @80 g/m

Media sizes A4, A5, A6, Letter, Legal, Folio,

Oficio, Executive, ISO B5, JIS B5, Custom

Media Type Plain Paper, Thin, Thick, Recycled,

Bond, Cardstock, Archive

Media Weight

16~43 lb (60 to 163 g/m

) 16~43 lb (60 to 163 g/m2)

250 sheets @80 g/m

A4, A5, A6, Letter, Legal, Folio, Oficio, Executive, ISO B5, JIS B5, Custom

Plain Paper, Thin, Thick, Recycled, Bond, Cardstock, Archive

Sensing Paper Empty Paper Empty

Optional Tray 2

Capacity

520 sheets @80 g/m

550 sheets @75 g/m

Media sizes A4, A5, A6, Letter, Legal, Folio,

Oficio, Executive, ISO B5, JIS B5

Media Type Plain Paper, Thin, Thick, Recycled,

Bond, Cardstock, Archive

Media Weight

16~43 lb (60 to 163 g/m

) 16~43 lb (60 to 163 g/m2)

520 sheets @80 g/m

550 sheets @75 g/m

A4, A5, A6, Letter, Legal, Folio, Oficio, Executive, ISO B5, JIS B5

Plain Paper, Thin, Thick, Recycled, Bond, Cardstock, Archive

Sensing Paper Empty Paper Empty

Output Stacking

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

General Information

Item Phaser 3320 WorkCentre 3315/3325

Capacity Face-Down

Face-Up 1 sheet 1 sheet

Output Full Sensing Yes Yes

Automatic Duplex

Supporting Built-in Built-in

Media Sizes A4, Letter, Oficio, Folio, Legal A4, Letter, Oficio, Folio, Legal

Media Types Plain Paper, Thin, Thick, Recycled,

Media Weight

ADF/DADF

Capacity

2-sided Document Scanning N/A WorkCentre 3325 only

Paper Size

Paper Weight

Feed ing Order

150 sheets @80 g/m

Bond, Cardstock, Archive

16~32 lb (60 to 120 g/m2) 16~32 lb (60 to 120 g/m2)

No Width: 142~216mm (5.6"~8.5")

No WorkCentre 3315: 16~28 lbs.

No Top to bottom feed

150 sheets @80 g/m

Plain Paper, Thin, Thick, Recycled, Bond, Cardstock, Archive

50 sheets @80 g/m

Length: 148~356mm (5.8"~14.0")

WorkCentre 3325: 12.5~28 lb

Printing Specifications

Characteristic Specification

Printing Technology Recording System: Laser electro-photographic system using OPC Drum and direct

transfer to the media.

Exposure System: Laser printhead

Transfer System: Finished image is transferred onto the media

Fusing System: Thermal fusing system by belt

Color Medium Black Print Cartridge

Print-Quality Mode Standard 600 x 600

Enhanced 1200 x 1200

Non-printable Area Envelope 10 mm (0.4”) from edge (top, bottom, left, and right)

Other Media 4 mm (.16”) from edge (top, bottom, left, and right)

Printer Life Phaser 3320DN

Phaser 3320DNI WorkCentre 3315 WorkCentre 3325

War m-Up Tim e From Sleep Mode

Phaser 3320DN Phaser 3320DNI WorkCentre 3315 WorkCentre 3325

170,000 pages or 5 years (whichever comes first) 220,000 pages or 5 years (whichever comes first) 170,000 pages or 5 years (whichever comes first) 220,000 pages or 5 years (whichever comes first)

35 seconds 35 seconds As fast as 35 seconds As fast as 35 seconds

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1-35

General Information

Characteristic Specification

Operating System Windows 2000, XP(32/64bits), Vista(32/64bits), 2003 Server

(32/64bits), 2008 Server(32/64bits), 7(32/64bits), 2008 Server R2(64bits)

Macintosh OS 10.4 to 10.7

Linux RedHat Enterprise Linux WS 4,5(32/64 bit)

Fedora Core 2 ~10 (32/64 bit) SuSE Linux 9.1 (32 bit) OpenSuSE 9.2, 9.3, 10.0, 10.1, 10.2, 10.3, 11.0,

11.1 (32/64 bit) Mandrake 10.0, 10.1 (32/64 bit) Mandriva 2005, 2006, 2007, 2008 (32/64 bit) Ubuntu 6.06, 6.10, 7.04, 7.10, 8.04, 8.10 (32/64 bit) SuSE Linux Enterprise Desktop 9, 10 (32/64 bit) Debian 3.1, 4.0, 5.0 (32/64 bit)

* Assumes a 30 day month of printing.

Scanning Specifications

Characteristic Specifications

Scan Driver WIA, TWAIN

Scanning Mode Platen Mode: Scan document using the document glass

Constant Velocity Transport (CVT) Mode: Scan document via the Automatic Document Feeder (ADF/DADF)

Scan Method Color CIS

Compatibility Twain, WIA

Color Mode Mono, Gray, or Color

Halftone 256 Levels

Scan Speed

Line art, Halftone (mono), Gray (mono)

Color

Resolution Optical: 600 x 600 dpi

Scan Size

WorkCentre 3315: 20 ipm @ 300 dpi WorkCentre 3325: 24 ipm @ 300 dpi

WorkCentre 3315: 6 ipm @ 300 dpi WorkCentre 3325: 8 ipm @ 300 dpi

Enhanced: 4800 * 4800 dpi

Maximum Document Width Max. 216 mm (8.5 in.)

Effective Scan Width Max. 208 mm (8.2 in.)

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Characteristic Specifications

Effective Scan Length Platen: A4

ADF: 356 mm

Scan Depth

General Information

Color

Mono

Scan To

Client (TWAIN/WIA) Email Email Protocol Fold er Home Network Scanning Protocol Mailbox USB

24 bits

1 bit for Line art & Halftone 8 bits for Grayscale

Ye s Ye s SMTP Yes (WorkCentre 3325 only) No FTP/SMB (WorkCentre 3325 only) No Ye s

Copy Specifications

Characteristic Specifications

Copy Speed (A4) WorkCentre 3315: 31 ppm

WorkCentre 3325: 35 ppm

First Copy Output Time WorkCentre 3315: < 12 seconds

WorkCentre 3325: < 10 seconds

Resolution 600 x 600 dpi

Copy Mode Black & White

Output Type Standard, Enhanced (Best)

Ori g i n al Type Text , Te xt/P h o t o, P h ot o

Reduce/Enlarge 25% - 400% for Platen

25% - 100%for ADF

Output Collated, Not Collated

Reduce/Enlarge from Glass 25% to 400%

Reduce/Enlarge from ADF/DADF 25% to 400%

Reduction/Enlargement (Presets) 9 + custom

Manual Duplex WorkCentre 3315 only

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General Information

Characteristic Specifications

Max Copy Size (Platen) A4

Max Copy Size (ADF/DADF) Legal

Copy to Mailbox No

Automatic Background Suppression Yes

Darkness Control Yes

ID Card Copy Yes

Margin Shift Yes

Book Copy WorkCentre 3325 only (Platen only)

Book Copy with Center Erase WorkCentre 3325 only (Platen only)

Edge Erase WorkCentre 3325 only

Transparencies No

Booklet WorkCentre 3325 only

Multiple Up (N to 1) 2-up, 4-up

Clone Yes

Job Interrupt WorkCentre 3325 only

Job Build Yes

Photo Mode Yes

Fax Specifications

Characteristic Specifications

Communication Mode ITU-T G3 ECM

Communication System PSTN/PABX

Delayed Send Yes

Modem Speed 33.6kbps

TX Speed Approximately 3 seconds (Mono/Standard/ECM-

MMR, @ ITU-T G3 No. 1)

Broadcast/Group Dialing Up to 209

Compression MH/MR/MMR/JBIG/JPEG

Color Fax Yes (TX only)

ECM Yes

External Phone Interface Yes

Key Volume Adjust Yes

Last Number Redial Yes

Memory Receive Yes

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

General Information

Characteristic Specifications

Mono Resolution

Std. Fine S. Fine

Off-hook Dial Yes

Phone Book Yes

Speed Dial 200 locations

Mail Box No

Receive Mode Fax, TEL, Ans/Fax, DRPD

Ring Volume Adjust Yes

RTI Yes

Secure Fax Yes

Send Confirmation Yes

Send Receive Reporting Journal/Printout Yes

Speaker Volume Adjust Yes

System Data List Print Out Yes

To n e/ P u l se Ye s

Fax Memory 4 MB

TTI Yes

Fax Forward to FAX Yes (On/Off), both Sent and Received

Fax Fo rward to Emai l Yes

Fax Address Book Up to 200 Speed Dial and up to 6 Group Dial

203 x 98 dpi 203 x 196 dpi 300 x 300n dpi

numbers are stored. Group Dial Numbers may have up to 200 Fax numbers associated with each group; however, the total number of allowable Fax numbers for all groups is 200.

Electrical Specifications

Characteristic Phaser 3320 WorkCentre 3315/3325

Power Supply Voltage/Frequency

Line Voltages 110-127 VAC ± 10%

220-240 VAC ± 10%

Frequency Range 50/60 Hz ± 3 Hz 50/60 Hz ± 3 Hz

Current Capacity 110 V Engine: < 8 A

220 V Engine: < 4 A

Power Consumption (with all options, 110 or 220 V)

Deep Sleep 2.5 W or less 2.5 W or less

Power Saver Mode 8 W or less 10 W or less

Xerox Internal Use Only Phaser 3320 and WorkCentre 3315/3325

110-127 VAC ± 10% 220-240 VAC ± 10%

110 V Engine: < 8 A 220 V Engine: < 4 A

Service Manual

1-39

General Information

Characteristic Phaser 3320 WorkCentre 3315/3325

Standby Mode (Fuser On) 37 W or less 37 W or less

Continuous Printing 310W or less 310W or less

Environmental Specifications

Image quality is guaranteed in the optimum ranges for temperature and humidity.

Characteristic Specification

Operating Temperature 10 to 32° C (50 to 90° F)

Operating Humidity (% RH)

Operating Altitude 0 to 2,500 meters (8,200 feet)

Acoustic Noise LWA(B) Sound Power Level (B) Sound Pressure (dBA)

Printing

Phaser 3320DN Phaser 3320DNI WorkCentre 3315 WorkCentre 3325

Copying

WorkCentre 3315 WorkCentre 3325

Standby

Phaser 3320 WorkCentre 3315

WorkCentre 3325

Sleep Back Ground Level Back Ground Level

Average Power Consumption

Operating < 420 W WorkCentre 3315: < 600 W

Standby 37 W or less 37 W or less

Sleep < 8 W < 10 W

Power Off < 0.7 W < 0.7 W

20 to 80% RH

5.1 B

5.2 B

5.3 B

5.4 B

•<2.6 B

• 2.6 B for first 30 pages printing) /

3.0 B (after 30 pages printing)

• 2.6 B (for first 30 pages printing) /

3.0 B (after 30 pages printing)

Phaser 3320 WorkCentre 3315/3325

51dBA 52 dBA 52 dBA 53 dBA

54 dBA 54 dBA

• <26dBA

• 26 dBA (for first 30 pages printing) / 30dBA (after 30 pages printing)

WorkCentre 3325: < 600 W

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Physical Dimensions and Clearances

Phaser 3320DN/I Dimensions

Characteristic Measurement

Height 257 mm (10.1 in.)

Width 366 mm (14.4 in.)

Depth 368 mm (14.5 in.)

Weight (base printer with consumables)

• Phaser 3320DN

• Phaser 3320DNI

WorkCentre 3315 Dimensions

• 11.2 kg (25.79 lbs.)

General Information

Characteristic Measurement

Height 417 mm (16.4 in.)

Height with 250-Sheet Feeder 563 mm (22.1 in.)

Width 424 mm (16.7 in.)

Depth 422 mm (16.6 in.)

Weight (base printer with consumables) 18.2 kg (40.12 lbs.)

WorkCentre 3325 Dimensions

Characteristic Measurement

Height 447 mm (17.6 in.)

Height with 250-Sheet Feeder 593.4 mm (23.4 in.)

Width 469 mm (18.5 in.)

Depth 458 mm (18.0 in.)

Weight (base MFP with consumables) 20.09 kg (44.29 lb.)

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1-41

General Information

10 cm (3.9 in.)

48.3 cm (18.8 in.)

10 cm (3.9 in.)

s3320-122

10 cm

(3.9 in.)

10 cm

(3.9 in.)

10 cm

(3.9 in.)

48.3 cm

(18.8 in.)

10 cm

(3.9 in.)

10 cm

(3.9 in.)

10 cm

(3.9 in.)

s3320-121

76.2 cm (30 in.)

100 cm

(39.4 in.)

62.4 cm

(24.6 in.)

100 cm

(39.4 in.)

62.4 cm

(24.6 in.)

90.9 cm

(35.8 in.)

48.3 cm

(18.8 in.)

Phaser 3320 Minimum Clearances

WorkCentre 3315/3325 Minimum Clearances

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

General Information

Max Tilt

7mm Max

Mounting Surface Specifications

Mounting surface flatness must be within the specified range. The printer must not be tipped or tilted more than 7 mm. Failure to adhere to the mounting specifications void all guarantees of print-quality and/or performance.

Right Hand Side

5mm Max

Max Flex

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Error Troubleshooting

In this chapter...

• Introduction

• Servicing Instructions

• Service Mode

• Phaser 3320 Service Mode

• WorkCentre 3315/3325 Service Mode

• Error Messages and Troubleshooting

• Other Errors

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Error Troubleshooting

Introduction

This chapter describes error messages displayed on the Control Panel or listed on the Error History page. Also discussed are Service Diagnostics used to test system operation and troubleshooting procedures to correct problems. Troubleshooting print quality problems is covered in Chapter 3, Image Quality.

Errors are tracked and reported in a number of ways. The two types of error reporting discussed in this section include:

• Error messages and codes displayed on the Control Panel

• Engine (fatal) and Jam Error logs displayed on the Control Panel or listed on the Error History Report

Monitoring Supplies Life

If you experience frequent paper jams or printing problems, check the number of pages the machine has printed or scanned. Replace the corresponding parts, if necessary.

Accessing Supplies Information on the Phaser 3320

1. On the Control Panel, press Menu > Information.

2. Select the option that you want and press the OK button.

– Demo page: You can print the demo page to check whether your machine is printing properly

or not.

– Configuration: You can print a report on the machine’s overall configuration to show various

SW version and current machine settings status.

– Supplies Information: You can print the supplies’ information page to show consumable unit

life status and toner status.

Accessing Supplies Information on the WorkCentre 3315/3325

1. On the Control Panel, press the Machine Status button, then using the arrow buttons select System Setup > Maintenance > Supplies Life.

Note: If asked for a password, use the keypad to enter the first password character and then press

the Right Arrow button. Repeat this button sequence to enter the password, and then press OK. The default password is 1111.

2. Select the option you want and press the OK button.

Supplies Info: Prints the supply information page.

To ta l: Displays the total number of pages printed.

ADF Scan: Displays the number of pages printed by using the document feeder.

Platen Scan: Displays the number of pages scanned by using scanner glass.

3. Press the Stop/Clear button to return to ready mode.

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Error Troubleshooting

Initial Actions

Some problems are easy to resolve. Use these steps in an attempt to quickly isolate the problem.

1. Turn Off the printer, wait 10 seconds, then turn On the printer. This often solves problems related to power transients, ESD, and software errors.

2. If a message appears on the Control Panel, see “Messages, Codes, and Procedures” on page 3-5 for specific procedures related to error messages.

3. Check the power cord. Is the power cord plugged into the printer and a properly grounded electrical outlet? Is the power cord damaged?

4. Check the electrical outlet is capable of supplying the full power required by the printer. Refer to “Electrical Specifications” on page 1-39 for additional information. Is the outlet turned off by a switch or breaker?

5. Does other electrical equipment plugged into the outlet operate?

Display Problems

If the Control Panel is blank:

1. Turn Off the printer, wait 10 seconds, then turn On the printer.

2. When tests complete, Ready to Print should appear on the display. If not, verify power is available to the Control Panel using the diagrams in Chapter 7 and repair procedures in Chapter 4. If necessary, replace the Control Panel.

Printing Problems

If menu settings entered from the Control Panel have no effect, change or disable print settings from the print driver, the print utilities, or the application.

Note: Settings made in the application, print driver, or print utilities override settings made from

the Control Panel.

If a job did not print correctly or incorrect characters were printed, check the following:

1. Check that the printer is in a “Ready” state before sending a print job.

2. Check the loaded media.

3. Check the print driver.

4. Check the printer connections to Ethernet or USB.

5. Verify that the correct print media size is selected.

6. If using a print spooler, verify that the spooler has not stalled.

7. Check the printer’s interface configuration. Determine the host interface you are using. Print a Configuration page to verify that the current settings are correct.

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Error Troubleshooting

Copy/Scan Problems

If the scanner does not work or operates slowly, check the following:

1. Ensure that you place the document to be scanned face down from the document feeder glass, or face up in the ADF.

2. There may not be enough available memory to hold the document you want to scan. Try lowering the scan resolution rate, or if its a multiple page document, try scanning fewer pages.

3. Check that the USB cable is connected properly.

4. Ensure that the USB cable is not defective. Switch the cable with a known good cable. If necessary, replace the cable.

5. Check that the scanner is configured correctly. Check the application you want to use to make certain that the scanner job is being sent to the correct port.

6. Graphics are scanned more slowly than text when using the Scan to E-mail or Scan to Network feature.

7. Communication speed becomes slow in scan mode because of the large amount of memory required to analyze and reproduce the scanned image.

8. Scanning images at a high resolution takes more time than scanning at a low resolution.

ADF Problems

If document misfeeds or multiple feeds occur in the Automatic Document Feeder (ADF), check and try the following actions.

1. Check whether the ADF roller assembly is installed properly.

2. Ensure the document's paper type meets the specifications for the printer.

3. Check whether the document is properly loaded in the ADF.

4. Ensure that the document guides are adjusted properly.

5. Ensure that the number of document sheets do not exceed the maximum capacity of the ADF.

6. Ensure that the document is not curled.

Fax Problems

If printer does not properly send or receive faxes, check the following:

1. Check your scan glass for marks and clean it.

2. Try connecting an analog phone set and listen for dial tone. Can you break the dial tone?

3. The other fax machine may be turned off, out of paper, or cannot answer incoming calls. Speak with the other machine operator and ask her/him to sort out the problem.

4. The FAX mode should be selected.

5. Ensure that there is paper in the paper tray.

6. Ensure that the document is loaded in the ADF or on the document glass.

7. A noisy phone line can cause line errors.

8. Check your printer by making a copy.

9. The Print Cartridge may be empty. Replace the Print Cartridge.

10. The fax machine sending you the fax may be faulty.

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Error Troubleshooting

Media-Based Problems

Check that the correct type of media is being used; for the correct media types and weights. The customer should be using a quality laser printer paper. The printer may have trouble picking glossy or overly smooth paper.

1. Inspect the paper for bent, torn, or folded corners.

2. Check the media path for obstructions or debris.

3. Ensure that the correct media type is set at the Control Panel.

4. Ensure that the media guides are set correctly.

5. Ensure that the media is a supported type for the tray.

6. Load a fresh ream of paper in the tray.

Multiple-Sheet Pick

1. Check the media. Is the media in good condition and listed as supported media? Quality office laser printer paper works best.

2. Check that the printer is printing within its environmental specifications by printing and review the environmental information on the Information page.

3. Remove the paper, fan, and reload the media. Ensure that the guides are securely against the paper and the tray has not been over filled.

4. Try loading paper from a fresh ream, fan the paper, and then insert into the tray or flip existing paper over.

5. Check the tray’s Retard Roller for damage.

6. Clean the Feed Rollers with a clean, dry, lint-free wipe.

7. Replace the Feed Roller.

Mis-Pick

1. Check that the correct type of media is being used and the media guides are set correctly.

2. Remove, fan, and reload the media. Check that the tray is not over filled.

3. Try loading media from a fresh ream, fan, and then insert the media into the tray or flip existing media over.

4. Clean the Feed and Separator Rollers with a clean, dry, lint-free wipe.

Skewed Image

1. The image area is not parallel, skewed, with the sides of the page but the printer neither jams nor displays an error code.

2. Remove the tray and ensure the paper guides are set correctly.

3. Check that the correct type of media for the tray is being used.

4. Ensure that the tray has not been over filled. (Skewed images are a common defect when the tray is overfilled.)

5. Verify the Feed Roller is installed correctly.

6. Clean the Feed and Retard Rollers with a clean, dry, lint-free wipe.

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2-5

Error Troubleshooting

Damaged Prints

The print exits the printer wrinkled, creased, or torn. The printer neither jams nor displays an error code.

1. Stop the sheet at various points in the media path to determine where the media is damaged.

2. Try using the next heaviest type of paper.

3. Feed paper through the printer from each of the available trays. Is the paper damaged when fed out of one tray but not when fed out of the others? If so, inspect the tray for damage, ensure that the media guides are set correctly and verify that the proper media is being used.

4. If media shows damage from all trays, check the registration rollers.

5. Inspect the tray and media path for debris or broken components.

Wrinkled Envelopes

Envelope wrinkling of varying severity can sometimes occur. In general, envelope wrinkling is considered a technology limitation due to the fusing process which relies on heat and pressure to bond toner to the media. The #10 Commercial envelopes are particularly susceptible to wrinkling.

1. Check the media path for obstructions or debris.

2. Check that the media guides are set correctly.

3. Test envelopes from other manufacturers to find the best result.

Fuser Jams

WARNING: Allow the Fuser to cool before performing this procedure.

1. Check that the Fuser is properly seated, locked, and operates normally.

2. Ensure that the paper is in good condition and is listed as supported media. Try loading new media from a fresh ream.

3. Ensure that only supported transparency film is being used.

4. Ensure that the loaded media matches the Control Panel settings.

5. Visually inspect the Fuser for burrs, roller damage, or scraps of paper.

CAUTION: Do not use metal objects to remove debris from the Fuser.

Exit Jams

1. Check that the correct type of media is being used.

2. Ensure the printer is within its operating environmental specifications.

3. If media is showing excessive curl when exiting, try turning the media over, loading new media, or a different type of media.

4. Ensure that the loaded media matches the Control Panel settings.

5. Is heavy, stiff paper being used for two-sided printing? In so, use lighter paper.

6. If debris is visible, clean the printer with a clean, dry, lint-free wipe.

CAUTION: Do not use metal objects to remove debris from the printer.

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Error Troubleshooting

Servicing Instructions

The service checklist below is an overview of the path a service technician should take when servicing the printer.

Step 1: Identify the Problem

1. Verify the reported problem does exist.

2. Check for any error codes and write them down.

3. Print normal customer prints and service test prints.

4. Make note of any print-quality problems in the test prints.

5. Make note of any mechanical or electrical abnormalities present.

6. Make note of any unusual noise or smell coming from the printer.

7. Verify the AC input power supply is within proper specifications by measuring the voltage at the electric outlet while the printer is running.

Step 2: Inspect and Clean the Printer

1. Turn the printer power Off.

2. Disconnect the AC power cord from the wall outlet.

3. Verify the power cord is free from damage or short circuit and is connected properly.

4. Remove the Print Cartridge.

5. Inspect the printer interior and remove any foreign matter such as paper clips, staples, pieces of paper, dust, or loose toner.

6. Do not use solvents or chemical cleaners to clean the printer interior.

7. Do not use any type of oil or lubricant on printer parts.

8. Use only an approved toner vacuum.

9. Clean all rubber rollers with a lint-free cloth, dampened slightly with cold water and mild detergent.

10. Inspect the interior of the printer for damaged wires, loose connections, toner leakage, and damaged or obviously worn parts.

11. If the Print Cartridge is damaged, replace with new one.

Step 3: Find the Cause of the Problem

1. Use the Error Messages and Codes and troubleshooting procedures to find the cause of the problem.

2. Use Service Diagnostics to check the printer and optional components.

3. Use the Wiring Diagrams and Plug/Jack Locator to locate test points.

4. Take voltage readings as instructed in the appropriate troubleshooting procedure.

Step 4: Correct the Problem

1. Use the Parts List to locate a part number.

2. Use the FRU Disassembly procedures to replace the part.

Step 5: Final Checkout

1. Test the printer to be sure you have corrected the initial problem and there are no additional problems present.

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Error Troubleshooting

Service Mode

The Phaser 3320 and WorkCentre 3315/3325 printers have built-in diagnostics to test electromechanical components, display status, and provide some NVRAM access. Use these tests to diagnose problems and isolate which component or sub assembly part needs replacement.

If you are confronted with an error that requires more than a cursory investigation to clear, or when you are directed by a troubleshooting procedure, use the diagnostic tests to exercise selected sub-assemblies or parts in the vicinity of the reported error. Diagnostic tests are controlled from the Control Panel and are described in detail here.

In Service Mode, menu selections are used to perform various tests to isolate the cause of a malfunction. While in Service Mode, the machine still performs all normal operations. Diagnostic tests are arranged in a menu structure. Use the arrow buttons to scroll through the menus and highlight the desired test. The OK button runs the test.

Button Function

Up Moves or selects an item or parameter.

Down Moves or selects an item or parameter.

Left Moves the cursor to the left.

Right Moves the cursor to the right.

OK Confirms settings or runs the selected test.

Cancel Resets a diagnostic item, cancel, or exit the menu.

For parameters, pressing OK after selecting an item from the menu displays the current value of the item.

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Error Troubleshooting

Phaser 3320 Service Mode

Entering Service Mode

To enter Service Mode, press Menu, Back, Left Arrow, Right Arrow, OK, Cancel, and then Menu in sequence.

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Error Troubleshooting

Phaser 3320 Service Mode Menu Map

3320

Data Setup

Counter Reset

Toner Low Level

Transfer Level

Density Level

Set Machine Serial Number

Clear All Memory

Reports

Conﬁguration

Supplies Info

Event Log

Usage Counter

DC 612 Test Pattern

EDC mode

DC131 NVM Read Write

DC132 NVM Initialize

DC330

Reboot

103-Time

105-Duty

106-Deve

107-Transfer

109-Temp Offset

110-LD Power K

Yes?

0010 Motor

101 Clutch

102 Sensor

105 MHV Bias

Arrows

Back

Stop

040 Pick Int Dely 050 Pick SPL Dely

030-MHV DC K

030-DEV DC K

030-THV K

070 LD Power K

0000 Main BLDC 0010 Main BLDRC 0260 SMPS Fan

0000 Bypass Fe 0010 T1 Pick Up 0020 T2 Pick Up 0050 Registration

000 Ready Temp 010 Print Temp 030 101-185mm Tmp 040 186-216mm Tmp 050 60gsm Temp 060 90gsm Temp 070 Bond Temp 080 Trans Temp 090 Cardstck Tmp 100 Envelps Tmp 110 Labels Tmp

2-10

106 Dev Bias

107 Trans Bias

109 Fuser Heat

110 LSU

Yes/No

0030-K MHV Bia

0030-B Dev Bias

0031-B THV (-) 0070-B THV Rea 0030-B THV Bia

0000-LSU Motr 1R 0060-LSU Motr 1R 0110 LD Power 4

0080 T2 Empty 0280 Bypass Emp 0290 Feed Sens 0300 T2 Feed 0360 Regi Sens 0370 Exit Sens 0010 T1 Empty 0190 Outbin Fu

0000 Temp A 0040 Fuser Fan R 0050 Fuser Bia

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Error Troubleshooting

Service Mode Menu

The Service Mode menu consists of 3 high level menu items: Data Setup, Reports, and EDC Mode. The following tables describe the menu selections under each high level menu item.

Data Setup

Level 2 Description

Counter Reset Resets the counter of the selected component; Fuser, Pick Up Roller, Retard

Roller, or Transfer Roller.

Toner Low Level Sets the amount of toner that activates the Toner Low alarm. Can be set

from 1 to 30%. Default is 10%.

Transfer Level Adjusts the transfer voltage to improve ghosting or blurred images.

Density Level Changes the density of the printed image by adjusting the bias voltage.

Set Machine Serial Number Sets the serial number for the machine.

Clear All Memory When selected all user defined presets and error messages are erased.

Reports

Level 2 Description

Configuration The Configuration Report shows software versions and current machine

settings.

Supplies Info The Supplies Information Report shows print cartridge information such as

toner remaining, and toner capacity.

Event Log The Event Log contains a listing of reported errors.

Usage Counter The Usage Counter Report shows usage page counts since the last service

date. It shows total counts of simplex print and duplex print.

DC 612 Test Pattern This test prints one or all of the test patterns stored in ROM. These are used

to evaluate printer performance and operation.

EDC Mode

Level 2 Level 3 Level 4 Value Description

DC131 NVM Read Write

103-Time 040 Pick Int Dely 0 to 100

msec

050 Pick SPL Dely 0 to 100

msec

Change the time interval for paper pick-up.

105-Duty 030 - MHV DC K 50 to 900 Charger HV Black DC Duty.

106-Deve 030 - DEV DC K 50 to 900 Deve DC Black.

107-Transfer 030-THV K 50 to 900 Transfer1 HV Black Duty.

Xerox Internal Use Only Phaser 3320 and WorkCentre 3315/3325

Service Manual

2-11

Error Troubleshooting

Level 2 Level 3 Level 4 Value Description

109-Temp Offset

000 Ready Temp 0 to 15 Target Temperature during standby

mode.

010 Print Temp 0 to 10 Target Temperature during run mode.

030 101 - 185mm Tmp

040 186-216mm Tmp

050 60gsm Temp 0 to 15 Media type offset for fuser roll

060 90gsm Temp 0 to 10 Media type offset for fuser roll

070 Bond Temp 0 to 10 Media type offset for fuser roll

080 Trans Temp 0 to 10 Media type offset for fuser roll

090 Cardstck Tmp 0 to 10 Media type offset for fuser roll

100 Envelps Tmp 0 to 10 Media type offset for fuser roll

110 Labels Tmp 0 to 10 Media type offset for fuser roll

0 to 15 Offset temperature required on

thermistor B for paper width.

0 to 15 Offset temperature required on

thermistor B for paper width.

temperature.

DC132 NVM Initialize

DC 330 Component Control

110-LD Power

Yes? Initializes the NVM back to Factory

0010 Motor 0000 Main BLDC On[Off] Main BLDC Motor is On/Off.

101 Clutch 0000 Bypass Fe On[Off] Engages drive to pick up a paper from

102 Sensor 0080 T2 Empty High[Low] Detect when paper is in Tray 2.

070 LD Power K 50 to 900 Black LD Power at Normal Speed.

Default.

0010 Main BLDRC High[Low] Detect if Main BLDC Motor runs at

normal speed.

0260 SMPS Fan High[Low] Start/Stop Developer Fan running.

Bypass Tray (MP Tray).

0010 T1 Pick Up On[Off] Engages drive to pick up a paper from

Tray 1.

0020 T2 Pick Up On[Off] Engages drive to pick up a paper from

Tray 2. (Optional)

0050 Registration On[Off] Engages drive to registration rollers.

0280 Bypass Emp High[Low] Detects when paper is in Bypass Tray

(MP Tray).

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Level 2 Level 3 Level 4 Value Description

0290 Feed Sens High[Low] Detects when a paper is at Feed

Sensor.

0300 T2 Feed High[Low] Detect when a paper is at T2 Feed

sensor. (Optional Tray 2)

0360 Regi Sens High[Low] Detect when a paper is at Registration

Sensor.

0370 Exit Sens High[Low] Detect when a paper is at the Exit

Sensor.

0010 T1 Empty High[Low] Detect when paper is in Tray 1.

0190 Outbin Fu High[Low] Detects if paper in the Outbin is

elevated to the sensor.

Error Troubleshooting

105 MHV Bias

106 Dev Bias 0030 - B Dev Bias On[Off] Black Dev bias voltage on at normal

107 Trans Bias

109 Fuser Heat

110 LSU 0000- LSU Motr

0030-K MHV Bia On[Off] Black MHV bias voltage on at normal

drive level.

0031 -B THV (-) On[Off] Black THV bias voltage on at normal

drive level.

0070-B THV Rea Numeric 3

digits

0030-B THV Bia On[Off] Black THV bias voltage on at normal

0000 Temp A Numeric 3

digits

0040 Fuser Fan R On[Off] Fuser Fan Motor On/Off.

0050 Fuser Bia On[Off] Fuser bias voltage on at normal drive

High[Low] Detects if LSU motor 1 runs at normal

0060- LSU Motr 1R

0110 LD Power 4 On[Off] LSU LD4 Power On/Off (black).

On[Off] Turns LSU motor 1 On/Off.

Detect what the THV value is on the THV Roller.

drive level.

Detects what the temperature A is on fuser.

level.

speed.

Reboot [Yes/No] Reboots the printer.

Xerox Internal Use Only Phaser 3320 and WorkCentre 3315/3325

Service Manual

2-13

Error Troubleshooting

WorkCentre 3315/3325 Service Mode

Entering Service Mode

To enter Service Mode, press Menu, #, 1, 9, 3, 4 and then OK in sequence.

WorkCentre 3315/3325 Service Mode Menu Map

The Service Mode menu consists of 3 high level menu items: Data Setup, Machine Test, and Reports. The following tables describe the menu selections under each high level menu item.

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Data Setup

Send Level

DTMF Level

Pause Time

Dial Mode

Modem Speed Dial

Error Rate

Clear All Mem.

Toner Low Level

Clear Counts

Engine Footer

Internal Drive Format

Dial Tone

Transfer Level

Density Level

Set Machine Ser. No.

9 to -15

0 to 15

1 to 9

Tone, Pulse

33.6, 28.8, 14.4, 12.0, 9.6

5% to 10%

1 to 30%

On[Off]

Yes[No]

XXX-xxxxxxx

Level 0 to Level 3

Enter Passcode [????]

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Keypad

Error Troubleshooting

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Service Manual

2-15

Error Troubleshooting

Machine Test

DC305 UI Test

Modem Test

DRAM Test

ROM Test

Network Ping Test

DC612 Test Pattern

Shading Test

EDC Mode

Restart Machine

Reports

DC131 NVM Read Write

DC132 NVM Initialize

DC330 Component Control

All Reports

Protocol

Supplies Info

Conﬁguration

Error Info

Usage Counter

Component Check

Service Support

0030-K MHV Bia

0030-B Dev Bias

0010 Motor

101 Clutch

102 Sensor

105 MHV Bias

106 Dev Bias

107 Trans Bias

109 Fuser Heat

110 LSU

0000 Main BLDC

0010 Main BLDRC

0260 SMPS Fan

0031-B THV (-)

0070-B THV Rea

0030-B THV Bia

0000-LSU Motr 1R

0060-LSU Motr 1R

0110 LD Power 4

0000 Temp A

0040 Fuser Fan R

0050 Fuser Bia

0000 Bypass Fe

0010 T1 Pick Up

0020 T2 Pick Up

0050 Registration

0080 T2 Empty

0280 Bypass Emp

0290 Feed Sens

0300 T2 Feed

0360 Regi Sens

0370 Exit Sens

0010 T1 Empty

0190 Outbin Fu

030-MHV DC K

030-DEV DC K

Press any key to start

LCD Test

Test Pattern 1 to 7, or

Pattern All

IPv4 Address

IPv6 Address

Host Name

Press OK

030-THV K

070 LD Power K

000 Ready Temp

010 Print Temp

030 101-185mm Tmp

040 186-216mm Tmp

050 60gsm Temp

060 90gsm Temp

070 Bond Temp

080 Trans Temp

090 Cardstck Tmp

100 Envelps Tmp

110 Labels Tmp

040 Pick Int Dely

050 Pick SPL Dely

103-Time

105-Duty

106-Deve

107-Transfer

109-Temp Offset

110-LD Power

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Error Troubleshooting

Data Setup

Level 2 Level 3 Description

Send Level 9 to -15 Sets the level of the transmission signal. Typically, the Tx level should

be under -12 dBm.

CAUTION: The Send Level is set at the best condition for the factory

environment. Never change settings arbitrarily.

DTMF Level 0 to 15 This sets the value of the High level tone and low level tone at DTMF

mode. (Not dial mode)

Pause Time 1 to 9 Sets the delay time when a pause is input at auto dial.

Dial Mode Tone, Pulse Sets the dial method: Tone, or Pulse.

Modem Speed Dial

Error Rate 5% to 10% When the error rate is about to exceed the set value, the Baud rate

Clear All Mem. This function resets the system to factory default settings. All the

Toner Low Level 1 to 30% Sets the amount of toner that activates the Toner Low alarm. Can be

Clear Counts Enter Passcode

Engine Footer On[Off] This function is for monitoring the engine status. When On, the engine

Internal Drive Form at

Dial Tone On[Off] Turns audio monitor On/Off.

Transfer Level Level 0, Level 1,

33.6, 28.8, 14.4,

12.0, 9.6

[????]

Yes[No] When Yes is selected, the internal drive is formatted.

Level 2, Level 3

Sets the maximum modem speed. When communicating with a slower modem, the modem speed is automatically set to the lower speed. It is best set 33.6Kbps as default setting.

automatically adjusts to 2400 bps. This ensures that the error rate remains below the set value.

information set by the user is erased.

Note: Always perform a memory clear after replacing the Main Board,

otherwise, the system may not operate properly.

set from 1 to 30%. Default is 10%.

Resets the counter of the selected component: Fuser, Pick Up Roller, Retard Roller, or Transfer Roller.

footer is printed on the bottom of each printed page.

Adjusts the transfer voltage to improve ghosting or blurred images.

Density Level Level 0, Level 1,

Level 2, Level 3

Set Machine Serial Number

XXX-xxxxxx Sets the serial number of the machine.

Changes the density of the printed image by adjusting the bias voltage.

Machine Test

Level 2 Level 3 Description

DC305 UI Test Press any key to

start LCD test

Xerox Internal Use Only Phaser 3320 and WorkCentre 3315/3325

Performs a test on the LCD.

Service Manual

2-17

Error Troubleshooting

Level 2 Level 3 Description

Modem Test Press OK Use this feature to hear various transmission signals to the

telephone line from the modem. If no transmission signal sound is heard, it means the modem part of the mainboard malfunctioned.

Dram Test Performs a check on the DRAM and reports its status.

ROM Test Displays the ROM value.

Network Ping Test IPv4 Address

IPv6 Address Host Name

DC612 Test Pattern Test Pattern 1 to 7,

or Pattern All

Shading Test This test is used to optimize scan quality. If the copy image

EDC Mode DC131 NVM Read

Write DC132 NVM

Initialize DC 330

Component Control

Restart Machine [Yes/No] Reboots the printer.

Use this test to check network connectivity.

Prints the selected test pattern.

quality is poor, perform this test to check the condition of the Scanner Contact Image Sensor. When the scan unit becomes dirty, it can alter the shading value. If copies have black lines or are blurred, adjust the shading setting.

Use these 3 sub menu selections to check the status of the components in the machine. See EDC Mode on page 2-19.

2-18

Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

EDC Mode

Level 3 Level 4 Level 5 Value Description

Error Troubleshooting

DC131 NVM Read Write

103-Time 040 Pick Int Dely 0 to 100

msec

050 Pick SPL Dely 0 to 100

msec

105-Duty 030 - MHV DC K 50 to 900 Charger HV Black DC Duty

106-Deve 030 - DEV DC K 50 to 900 Deve DC Black

107-Transfer 030-THV K 50 to 900 Transfer1 HV Black Duty

109-Temp Offset

000 Ready Temp 0 to 15 Target Temperature during standby

010 Print Temp 0 to 10 Target Temperature during run mode.

030 101 - 185mm Tmp

040 186-216mm Tmp

050 60gsm Temp 0 to 15 Media type offset for fuser roll

060 90gsm Temp 0 to 10 Media type offset for fuser roll

070 Bond Temp 0 to 10 Media type offset for fuser roll

080 Trans Temp 0 to 10 Media type offset for fuser roll

0 to 15 Offset temperature required on

Change the time interval for paper pick-up.

mode.

thermistor B for paper width.

temperature.

DC132 NVM Initialize

DC 330 Component Control

090 Cardstck Tmp 0 to 10 Media type offset for fuser roll

temperature.

100 Envelps Tmp 0 to 10 Media type offset for fuser roll

temperature.

110 Labels Tmp 0 to 10 Media type offset for fuser roll

temperature.

110-LD Power

0010 Motor 0000 Main BLDC On[Off] Main BLDC Motor is On/Off.

101 Clutch 0000 Bypass Fe On[Off] Engages drive to pick up a paper from

070 LD Power K 50 to 900 Black LD Power at Normal Speed.

Initializes the NVM.

0010 Main BLDRC High[Low] Detect if Main BLDC Motor runs at

normal speed.

0260 SMPS Fan High[Low] Start/Stop Developer Fan running.

Bypass Tray (MP Tray).

Xerox Internal Use Only Phaser 3320 and WorkCentre 3315/3325

Service Manual

2-19

Error Troubleshooting

Level 3 Level 4 Level 5 Value Description

0010 T1 Pick Up On[Off] Engages drive to pick up a paper from

Tray 1.

0020 T2 Pick Up On[Off] Engages drive to pick up a paper from

Tray 2. (Optional)

0050 Registration On[Off] Engages drive to registration rollers.

102 Sensor 0080 T2 Empty High[Low] Detect when paper is in Tray 2.

0280 Bypass Emp High[Low] Detects when paper is in Bypass Tray

(MP Tray).

0290 Feed Sens High[Low] Detects when a paper is at Feed

Sensor.

0300 T2 Feed High[Low] Detect when a paper is at T2 Feed

Sensor. (Optional Tray 2)

0360 Regi Sens High[Low] Detect when a paper is at Registration

Sensor.

0370 Exit Sens High[Low] Detect when a paper is at the Exit

Sensor.

0010 T1 Empty High[Low] Detect when paper is in Tray 1.

0190 Outbin Fu High[Low] Detects if paper in the Outbin is

elevated to the sensor.

105 MHV Bias

106 Dev Bias 0030 - B Dev Bias On[Off] Black Dev bias voltage on at normal

107 Transfer Bias

109 Fuser Heat

110 LSU 0000- LSU Motr

0030-K MHV Bia On[Off] Black MHV bias voltage on at normal

drive level.

0031 -B THV (-) On[Off] Black THV bias voltage on at normal

drive level.

0070-B THV Rea Numeric 3

digits

0030-B THV Bia On[Off] Black THV bias voltage on at normal

0000 Temp A Numeric 3

digits

0040 Fuser Fan R On[Off] Fuser Fan Motor On/Off.

0050 Fuser Bia On[Off] Fuser bias voltage on at normal drive

High[Low] Detects if LSU motor 1 runs at normal

0060- LSU Motr 1R

On[Off] Turns LSU motor 1 On/Off.

Detect what the THV value is on the THV Roller.

drive level.

Detects what the temperature A is on fuser.

level.

speed.

2-20

0110 LD Power 4 On[Off] LSU LD4 Power On/Off (black)

Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Error Troubleshooting

Reports

Level 2 Description

All Reports Prints all reports.

Protocol The Protocol Report shows the sequence of the CCITT group 3 T.30 protocol

during the most recent sending or receiving operation. Use this list to check for send and receive errors.

Supplies Info The Supplies Information Report shows print cartridge information such as

toner remaining, and toner capacity.

Configuration The Configuration Report shows the status of the user-selectable options.

You may print this list to confirm your changes after changing settings. This page provides useful information for service.

Error Info The Error Info Report contains a listing of reported errors.

Usage Counter The Usage Counter Report shows usage page counts since the last service

date. It shows total counts of simplex print and duplex print.

Component Check The Component Check Report shows the results of tests performed while in

Service Mode.

Service Support The Customer Assistance Report shows the country setting procedure, F/W

upgrade procedure, and the procedure for printing a Test Pattern page.

Xerox Internal Use Only Phaser 3320 and WorkCentre 3315/3325

Service Manual

2-21

Error Troubleshooting

Error Messages and Troubleshooting

Error Messages

The following table lists possible errors and page references for the corrective procedure.

• The Error column provides the error code associated with the error message.

• The Error Message column provides the message relating to the error.

• The Cause column lists the probable cause of the error.

• The Initial Action column provides the first step to correct the error.

• The Go To column references the page number for the procedure.

Use this table to identify the proper procedure to correct the reported error.

Error Error Message Cause Initial Action Go To

Jam Errors

05-100 Original Paper Jam

Paper jam inside of Doc

Fee der.

05-600 Original Paper Jam

Paper jam inside of Doc

Fee der.

05-900 Original Paper Jam

Paper jam inside of Doc

Fee der.

07-130 Paper Jam in Tray 1 Paper has jammed in the

07-230 Paper Jam in Tray 2 Paper has jammed in the

The lead edge of The document failed to actuate the Scan Sensor within the correct time after actuating the Registration Sensor.

The Scan Sensor does not turn off within the correct time after the Registration Sensor is off.

Occurs when one or more sensors are on when power is on.

Paper in the DADF paper path when at power up.

A jam occurred near the top of the Duplex Assembly.

Tray 1 paper feeding area. Paper is jammed in pick-up

unit.

Tray 2 paper feeding path. The leading edge of media

does not arrive at Registration Sensor from Tray 2 on time.

Open ADF/DADF Cover and remove jammed media.

Open the Rear Door and remove the jammed paper.

Remove the Duplex Unit and check for jammed paper.

Open Tray 1 and remove the jammed paper.

Open Tray 2 and remove the jammed paper.

Power the printer Off and then On.

page 2-28

page 2-30

page 2-31

page 2-32

2-22

Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Error Troubleshooting

Error Error Message Cause Initial Action Go To

07-530 Paper Jam in Bypass Occurs when the machine

detects non-feeding from the Bypass Tray.

08-100 Jam inside machine Paper jam in the Registration

area.

08-500 Jam in exit area Paper jam in the Fuser area. Open the Rear Cover and

08-600 Jam bottom of

duplex

08-610 Jam top of duplex Paper jam near the top of

Tray and Media Errors

01-100 Door is open

Close it

07-110 Tray 1 Empty No paper in Tray 1 Load paper in Tray 1. page 2-37

07-210 Tray 2 Empty No paper in Tray 2 Load paper in Tray 2. page 2-38

07-220 Tray 2 is open. Tray 2 is open. Close Tray 2 until it locks

07-500 Bypass Empty The Bypass Tray is empty. Load the Bypass Tray. page 2-39

08-700 Output Bin full.

Remove Paper

Print Cartridge Errors

09-100 Toner Low Toner is almost empty. Toner

09-350 Replace Print Cart. The Print Cartridge is near

09-450 Replace Print Cart. The Print Cartridge is at end

Paper jam near the bottom of the Duplex Assembly.

the Duplex Assembly.

The Front Cover or Rear Door is open.

The Output Bin Full sensor detected tray is 90% full.

may be low or Toner may be unevenly distributed.

the end of life. Error displayed when the machine encounters the Print Cartridge life based on a set number of printed pages.

of life.

Remove the jam from Bypass Tray.

Cycle printer power.

Open the Front Cover and remove the Print Cartridge to remove the jam.

Cycle printer power.

remove the jam. Open the Fuser Exit door

and remove jam.

Open the Rear Door and remove the jam.

Remove the Duplex Unit and check for a jam.

Open the Rear Door and remove the jam.

Remove the Duplex Unit and check for a jam.

Close an latch the door. page 2-31

into place.

Remove prints from the Output Tray.

Remove the Print Cartridge and roll the cartridge six times to redistribute the toner.

Change the Print Cartridge only when “REPLACE Print Cartridge” is displayed in the LCD.

Replace the Print Cartridge.

page 2-33

page 2-34

page 2-35

page 2-30

page 2-36

page 2-40

page 2-41

page 2-42

Xerox Internal Use Only Phaser 3320 and WorkCentre 3315/3325

Service Manual

2-23

Error Troubleshooting

Error Error Message Cause Initial Action Go To

09-550 Print Cartridge not

installed

Install Print Cart.

09-800

09-820

Fuser Errors

01-110 Rear Door Open The Rear Door is not securely

10-100 10-200

10-300 Over Heat error The Fuser exceeded

Motor Errors

04-500 Motor Error

Laser Unit Errors

06-100 LSU Motor Error The LSU could not reach the

06-200 LSU Hsync Error The laser beam was not

Fax Communication and Configuration Errors

20-100 Fax Comm Error A problem with the facsimile

20-200 No Groups are

20-400 Line Busy The remote FAX did not

Invalid Print Cartridge

Invalid Print Cartridge. Install Xerox Print Cart.

Open Fuser error Low Heat error

Turn off then o n

configured

Print Cartridge is not installed.

The Print Cartridge is not for this printer.

latched.

The Fuser did not reach a Ready temperature during operation.

temperature set points.

Main motor not running. Replace the Main Drive

READY state within the defined time.

detected within the set time.

communications has occurred.

A selection for a group location was made where only a single location number can be used, such as when adding locations for a multi-dial operation.

answer.

Remove and reseat the Print Cartridge.

Ensure the Print Cartridge is the correct part.

Replace with a Genuine Xerox Print Cartridge.

Latch the Rear Door. page 2-45

Plug the printer directly into the wall outlet.

Check the Fuser and Fan vents for debris.

Motor (page 4-51). If fault persists, replace

the Main Board (page 4-55).

Turn the printer on and then off and then check to see if the error persists.

Try resending the fax. page 2-51

Try again, ch eck location for a group.

Try again. page 2-50

page 2-43

page 2-44

page 2-46

page 2-47

page 2-48

page 2-49

page 2-50

2-24

Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Error Troubleshooting

Error Error Message Cause Initial Action Go To

20-410 Line Error There is an error with Fax

data reception. The machine cannot connect

with the remote machine, or has lost contact because of a problem with the phone line.

20-500 Memory Full The memory has become

full.

20-550 Memory Full Available Fax Memory is

getting low.

20-600 No answer. When the machine could not

connect to the remote machine after Completion of redial up to redial counter in system data.

The remote machine did not answer after all the redial attempts.

20-700 No assigned The speed dial location you

tried to use has no number assigned to it.

20-900 Retry Redial The machine is waiting for

the programmed interval to automatically redial.

Try again. If failure persists, wait an hour or so for the line to clear then try again.

Either delete unnecessary documents, or retransmit after more memory becomes available, or split the transmission into more than one operation.

Fax Memory is almost full. Print or remove received fax Job.

Try again. Make sure the remote machine is OK.

Dial the number manually with the keypad, or assign the number.

Press Start to immediately redial, or Stop to cancel the redial operation.

page 2-50

Xerox Internal Use Only Phaser 3320 and WorkCentre 3315/3325

Service Manual

2-25

Error Troubleshooting

Error Error Message Cause Initial Action Go To

Network Configuration Errors

17-100 IP Conflict

Network Problem: IP Conflict

17-200 Network Problem Network cable is not

17-562 17-563

17-700 BOOTP problem BOOPT error and Auto IP is

17-710 BOOTP problem BOOPT error and Auto IP is

17-800 DHCP problem DHCP error and Auto IP is

17-810 DHCP problem DHCP error and Auto IP is

17-900 802.1x

Scan to Email Errors

Errors that occur when scanning to email. page 2-55

System Errors

03-410 Load A4

03-420 Load A4

No LUI message required

Network Error

in Tray 1 or Paper mismatch in

Tray 1

In Tray2

Paper mismatch Tray 2

Two devices are trying to use the same IP address.

connected.

Machine is unable to contact the remote Xerox SMart eSolutions Communication Server.

working.

not working.

working.

not working.

802.1X Authentication fai led.

Paper Color mismatch. Paper Type mismatch. Paper Size mismatch.

Obtain new IP address. page 2-52

Connect network cable. page 2-52

Review SMart eSolutions settings.

Input new static IP address or correct the BOOTP server address.

Input new static IP address or correct the DHCP server address.

Ensure the 802.1X EAP Type, Username and Password for the Machine, Authentication Switch and Authentication Server match.

If printing from PC, ensure print driver and tray guide settings match.

Verify tray guide settings.

If printing from PC, ensure print driver and tray guide settings match.

Verify tray guide settings.

page 2-53

page 2-54

page 2-57

2-26

Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Error Troubleshooting

Error Error Message Cause Initial Action Go To

03-450 Load A4

In Bypass

Paper mismatch Tray 1 Load [A4] [Plain]

03-600 Memory Failure Memory access failure. Cycle printer power.

03-602 Memory Full

Fax memory is full.

03-800 Check Internal Drive An internal drive failure

Scanner Errors

05-920 Scanner door Open DADF Top Cover open. Close the DADF Top Cover. page 2-59

14-100 Scanner Lock Scanner lock error occurred. Replace the Scanner

Paper Color mismatch. Paper Type mismatch. Paper Size mismatch.

Hard Drive/ Internal Drive Failure, not running properly.

occurred.

If printing from PC, ensure print driver and tray guide settings match.

Verify tray guide settings.

Reseat Memory DIMM(s). If necessary, replace the Main Board (page 4-55).

Either delete unnecessary documents, retransmit after more memory becomes available, or split the transmission into more than one operation.

If the error persists, replace the Main Board (page 4-55).

Replace the Main Board (page 4-55).

Contact Image Sensor (page 4-91).

page 2-57

page 2-58

page 2-59

Troubleshooting Jams

Some initial steps to take when evaluating repeated jams:

1. Ask the customer about the paper types being used. If not on the recommended list, determine if this is contributing to the problem. Recycled, multi-purpose or copier paper tends to contaminate the paper path. Constant use of special papers such labels or business cards can also contribute to jamming.

2. Ensure the correct tray loading and setup procedures are followed (securing the guides, selecting the correct paper type, fanning the paper, etc.)

3. Make sure the printer is plugged directly into an electrical outlet. Using extension cords or a power strip is not recommended.

4. Make every attempt to establish a jam rate prior to starting any work. If possible print an Error Information Report and note the page count between jams.

5. Determine if jamming is occurring in one tray but not another. This helps to identify any dirty or defective parts.

6. Clear the paper path of any jams and paper debris.

7. Clean the paper rollers in the paper tray and tray slot using a slightly damp (water only) lint free cloth.

Xerox Internal Use Only Phaser 3320 and WorkCentre 3315/3325

Service Manual

2-27

Error Troubleshooting

DADF Jam

Paper jam occurred in the DADF.

Applicable Errors

• 05-100: Original Paper Jam

• 05-600: Original Paper Jam

Initial Actions

• Open the ADF/DADF Cover and remove the jammed paper.

• Turn the machine on and then off, if the error persists use the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map Reference

• DADF Pick Up Unit, PL8.12.2

• ADF Pick Up Assembly, PL7.1.2

•ADF Paper Path Assembly, PL7.1.3

• DADF Feed Roller, PL8.2.14

• DADF Rubber Unit, PL8.3.2

• DADF Lifting Solenoid. PL8.4.8

• DADF Feed Sensor, PL8.3.24

• DADF Registration Sensor, PL8.2.13

•DADF Drive, PL8.1.5

• ADF Drive, PL7.1.4

• DADF Assembly, PL8.1.0

• ADF Assembly, PL7.1.0

• WorkCentre 3315 System Wiring on page 7-25

• WorkCentre 3315 Scanner on page 7-30

• WorkCentre 3325 System Wiring on page 7-31

• WorkCentre 3325 Scanner and DADF on page 7-36

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1. Is the ADF/DADF Cover completely closed? Does the error persist?

2. Does the error persist? Go to step 3. Complete.

3. Reseat P/J3 on the Main Board. Does the error persist?

Go to step 2. Close the ADF/DADF

Cover and go to step 2.

Go to step 4. Complete.

4. Does the ADF/DADF feed the document? Go to step 5. Go to step 7.

5. Check the media path. Is there debris in the media path?

6. Does the error persist? Go to step 7. Complete.

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Remove the debris and go to Step 6.

Go to step 7.

Step Actions and Questions Yes No

Error Troubleshooting

7. Clean the DADF Feed Roller, or clean the ADF Pick Up Assembly rollers.

Do the rollers rotate smoothly?

8. Does the error persist? Go to step 9. Complete.

9. Replace the DADF Pick Up Unit (page 4-99) or the ADF Paper Path Assembly (page 4-127).

Does the error persist?

10. Replace the DADF Lifting Solenoid (page 4-120).

Does the error persist?

11. Replace the DADF Feed Sensor (page 4-109).

Does the error persist?

12. Does the error persist? Replace the DADF Drive

Go to step 8. Replace the DADF Feed

Roller (page 4-114) or ADF Pick Up Assembly (page 4-126), and go to step 8.

If troubleshooting a WorkCentre 3325, go to step 10. If troubleshooting a WorkCentre 3315, go to step 12.

Replace the DADF Rubber Unit (page 4-123) and go to step 11.

Replace the DADF Registration Sensor (page 4-109) and go to step 12.

Unit (page 4-103) or the ADF Drive and go to step

13.

Complete.

13. Does the error persist? Replace the DADF

Assembly (page 4-97) or the ADF Assembly (page 4-124).

Complete.

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Error Troubleshooting

Duplex Jam

Paper jam occurred in the top of the Duplex section.

Applicable Errors

• 05-900: Original Paper Jam

• 08-600: Jam bottom of duplex

• 08-610: Jam top of duplex

Initial Actions

• Open the Rear Door and remove the jammed paper.

• Remove the Duplex Unit and check for jammed paper.

• Check for paper curl when duplexing.

• Adjust the paper guides correctly.

• Verify printer will print Simplex pages.

• Turn the machine on and then off, if the error persists use the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map Reference

• Duplex Assembly, PL 4.1.0 • Phaser 3320 System Wiring on page 7-20

• WorkCentre 3315 System Wiring on page 7-25

• WorkCentre 3325 System Wiring on page 7-31

Troubleshooting Procedure Table

Step Actions and Questions Yes No

Check that the Duplex Assembly paper

Go to step 2. Complete.

guides are adjusted correctly.

Does the error persist?

2. Replace the Duplex Assembly (page 4-6). Complete.

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Tray 1 Paper Jam

A paper jam was detected in the Tray 1 feeding section.

Applicable Error

• 07-130: Paper Jam in tray 1

Initial Actions

• Clean the Feed Roller.

• Clear the jammed paper.

• Clear the paper path of debris.

• Ensure the loaded paper is supported. Tray printing with different paper.

• Ensure the paper guides are set correctly.

• If problem persists use the following procedure.

Troubleshooting Reference Table

Error Troubleshooting

Applicable Parts Wiring and Plug/Jack Map Reference

• Pick Up Clutch, PL3.1.46

• Pick Up Roller. PL3.1.117

•Feed Drive Assembly, PL3.6.0

• Feed Roller, PL3.1.103

• Retard Roller, PL5.1.23

• Base Plate Pad, PL5.1.21

• Tray 1, PL5.1.0

• Phaser 3320 System Wiring on page 7-20

• Phaser 3320 Drive on page 7-21

• WorkCentre 3315 System Wiring on page 7-25

• WorkCentre 3325 System Wiring on page 7-31

• WorkCentre 3325 Drive on page 7-32

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1. Send a print job to the printer while pushing the Paper Empty Sensor.

Does the Pick Up Roller rotate normally?

2. Replace the Pick Up Clutch (page 4-32). Does the error persist?

3. Does the error persist? Go to step 4. Complete.

Go to step 4. Go to step 2.

Replace the Feed Drive Assembly (page 4-31) and go to step 3.

Complete.

4. Clean and inspect the Pick Up Roller, replace if damaged (page 4-36).

Does the error persist?

5. Clean and inspect the Feed Roller, replace if damaged (page 4-29).

Does the error persist?

Xerox Internal Use Only Phaser 3320 and WorkCentre 3315/3325

Go to step 5. Complete.

Go to step 6. Complete.

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Error Troubleshooting

Step Actions and Questions Yes No

6. Replace the Tray 1 Retard Roller (page 4-23).

Does the error persist?

7. Check the Base Plate Pad. Is the Base Plate Pad installed correctly?

8. Replace Tray 1. Complete.

Go to step 7. Complete.

Go to step 8. Trim or replace the Base

Tray 2 Paper Jam

A jam was detected in the Tray 2 feeding section.

Applicable Error

• 07-230: Paper Jam in tray 2

Initial Actions

• Open Tray 2 and remove the jammed paper.

• Verify the paper is supported

• Clean/Inspect the pick/feed rollers

• Verify tray guides are properly set.

• Cycle printer power.

• If the problem persists continue troubleshooting.

Plate Pad.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map Reference

• Optional Tray Registration Clutch,

PL12.1.18

• Optional Tray Feed Clutch, PL12.1.21

• Optional Tray Drive Assembly, PL12.1.16

Phaser 3320 System Wiring on page 7-20 WorkCentre 3315 System Wiring on page 7-25 WorkCentre 3325 System Wiring on page 7-31

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1. Remove the Optional Tray Registration Clutch (page 4-139).

Does the error persist?

2. Replace the Optional Tray Feed Clutch (page 4-139).

Does the error persist?

Go to step 2. Complete.

Replace the Optional Tray Drive Assemb ly (page 4-137) and go to step 3.

Complete.

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Error Troubleshooting

Step Actions and Questions Yes No

3. Does the error persist? Go to step 4. Complete.

4. Replace the Optional Tray Feeder Board (page 4-142).

Does the error persist?

Replace Optional Tray 2.

Bypass Tray Paper Jam

A paper jam was detected in the Bypass Tray feed section.

Applicable Error

• 07-530: Paper Jam in Bypass

Initial Actions

• Clear the jammed paper.

• Check that the Bypass Tray paper guides are set correctly.

• If problem persists use the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map Reference

• Pick Up Clutch, PL3.1.46

•Feed Drive Assembly, PL3.6.0

• Pick Up Roller. PL3.1.117

• Phaser 3320 System Wiring on page 7-20

• Phaser 3320 Drive on page 7-21

• WorkCentre 3315 System Wiring on page 7-25

• WorkCentre 3315 Drive on page 7-26

• WorkCentre 3325 System Wiring on page 7-31

• WorkCentre 3325 Drive on page 7-32

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1. Clean and inspect the Pick Up Roller and replace if damaged (page 4-36).

Does the error persist?

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Go to step 2. Complete.

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Error Troubleshooting

Step Actions and Questions Yes No

2. Print the Supply Information report and check the life remaining of the Bypass Tray Pick Up Assembly and the Bypass Tray Retard Roller:

Phaser 3320: Menu > Information Supplies Info.

WorkCentre 3315/3325: Machine Status >

System Setup > Maintenance > Supplies Life.

Are either at or near end of life?

3. Send a print job to the printer while pushing the Paper Empty Sensor.

Does the Pick Up Roller rotate normally?

4. Replace the Pick Up Clutch (page 4-32). Does the error persist?

Jam Inside Machine

Paper has jammed in the Registration area.

Applicable Error

• 08-100: Jam inside machine

Replace the appropriate part:

•Bypass Tray Retard Roller (page 4-26)

•Pick Up Assembly (page 4-27).

Complete. Go to step 4.

Replace the Feed Drive Assembly (page 4-31) and go to step 3.

Go to step 3.

Complete.

Initial Actions

• Remove the jammed paper.

• Turn the printer off and then on again.

• If problem persists use the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map Reference

• Feed Sensor, PL3.1.18

• Registration Sensor, PL3.1.18

• Main Drive Assembly, PL3.5.0

• Main Board. PL1.0.11 (Phaser 3320), PL6.1.6 (WorkCentre 3315/3325)

• Phaser 3320 System Wiring on page 7-20

• Phaser 3320 Drive on page 7-21

• WorkCentre 3315 System Wiring on page 7-25

• WorkCentre 3315 Drive on page 7-26

• WorkCentre 3325 System Wiring on page 7-31

• WorkCentre 3325 Drive on page 7-32

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Troubleshooting Procedure Table

Step Actions and Questions Yes No

Error Troubleshooting

1. Check the paper path for debris or

obstructions. Does the error persist?

2. Check if the Feed Sensor and the

Registration Sensor are connected properly or damaged. Replace if damaged (page 4-78).

Does the error persist?

3. Clean the Registration Roller.

Does the error persist?

4. Does the error persist? Replace the Main Board

Go to step 2. Complete.

Go to step 3. Complete.

Replace the Main Drive Assembly (page 4-49) and go to step 4.

(page 4-55).

Jam In Exit

Paper has jammed in the Exit area.

Applicable Error

• 08-500: Jam in exit area

Complete.

Initial Actions

• Open Rear Cover and remove jammed paper.

• Open the Fuser Exit Door and remove jammed paper.

• Turn the printer off and then on again.

• Try printing with different paper.

• If problem persists use the following procedure.

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1. Check exit guides for damage or debris.

Is the exit clean?

2. Test operation of Exit Sensor/flag.

Does the Exit Sensor operate correctly?

3. Inspect Fuser for damage.

The Fuser is undamaged.

Go to Step 2. Clean the exit area of all

Go to step 3. Replace the Exit Sensor

Inspect the Exit Roller and Rear Frame. Replace if necesary.

debris.

(page 4-82).

Replace the Fuser (page 4-39).

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Error Troubleshooting

Tray and Media Errors

Door is Open

The Front Door or Rear Door is open.

Applicable Errors

• 01-100: Door is open

• 07-220: Tray 2 is open

Initial Actions

• Close the door until it locks in to place.

• If problem persists use the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map Reference

•LVPS, PL3.1.5 • Phaser 3320 HVPS, LVPS, Laser, and Fuser on page 7-22

• WorkCentre 3315 HVPS, LVPS, Laser Unit, and Fuser on page 7-27

• WorkCentre 3325 HVPS, LVPS, Laser Unit, and Fuser on page 7-33

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1. Reseat P/J18 on the Main Board and P/J4 on the LVPS.

Does the error persist?

2. Check the cover open switch for damage. Repair if damaged.

Does the error persist?

3. Replace the LVPS (page 4-62). Complete.

Go to step 2. Complete.

Go to step 3. Complete.

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Tray 1 Empty

The paper has run out in Tray 1.

Applicable Error

• 07-110: Tray 1 Empty

Initial Actions

• Load paper in Tray 1.

• If problem persists use the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map Reference

Error Troubleshooting

• Paper Empty Sensor, PL3.1.18

• Main Board, PL1.0.11 (Phaser 3320),

PL6.1.6 (WorkCentre 3315/3325)

• Phaser 3320 System Wiring on page 7-20

• WorkCentre 3315 System Wiring on page 7-25

• WorkCentre 3325 System Wiring on page 7-31

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1. Check that the Paper Empty Sensor (page 4-81) and Paper Empty Actuator are installed correctly.

Does the error persist?

2. Replace the Paper Empty Sensor (page 4-81).

Does the error persist?

3. Replace the Main Board (page 4-55). Complete.

Go to step 2. Complete.

Go to step 3. Complete.

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Error Troubleshooting

Tray 2 Empty

The paper has run out in Tray 2.

Applicable Error

• 07-210: Tray 2 Empty

Initial Actions

• Load paper in Tray 2.

• If problem persists use the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map Reference

• Paper Empty Sensor, PL3.1.18

• Main Board, PL1.0.11 (Phaser 3320),

PL6.1.6 (WorkCentre 3315/3325)

• Phaser 3320 System Wiring on page 7-20

• WorkCentre 3315 System Wiring on page 7-25

• WorkCentre 3325 System Wiring on page 7-31

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1. Check that the Paper Empty Sensor (page 4-81) and Paper Empty Actuator are installed correctly.

Does the error persist?

2. Replace the Paper Empty Sensor (page 4-81).

Does the error persist?

Go to step 2. Complete.

Replace the Main Board (page 4-55).

Complete.

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Bypass Empty

The Bypass Tray is empty.

Applicable Error

• 07-500: Bypass Empty

Initial Actions

• Load originals in the Bypass Tray.

• If problem persists use the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map Reference

Error Troubleshooting

• Paper Empty Sensor, PL3.1.18

• Main Board, PL1.0.11 (Phaser 3320),

PL6.1.6 (WorkCentre 3315/3325)

• Phaser 3320 System Wiring on page 7-20

• WorkCentre 3315 System Wiring on page 7-25

• WorkCentre 3325 System Wiring on page 7-31

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1. Check that the Paper Empty Sensor (page 4-81) and Paper Empty Actuator are installed correctly.

Does the error persist?

2. Does the error persist? Replace the Main Board

Replace the Paper Empty Sensor (page 4-81). and go to step 2.

(page 4-55).

Complete.

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2-39

Error Troubleshooting

Output Bin Full

The Output Bin Full Sensor detected that the tray is 90% full.

Applicable Error

• 08-700: Output Bin full

Initial Actions

• Clear the output bin of paper.

• If problem persists use the following procedure.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map Reference

• Out-bin Full Sensor, PL3.1.18

• Main Board, PL1.0.11 (Phaser 3320,)

PL6.1.6 (WorkCentre 3315/3325)

• Phaser 3320 System Wiring on page 7-20

• WorkCentre 3315 System Wiring on page 7-25

• WorkCentre 3325 System Wiring on page 7-31

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1. Check that the Out-bin Full Sensor is installed correctly.

Does the error persist?

2. Reseat P/J6 on the Main Board. Does the error persist?

3. Replace the Main Board (page 4-55). Complete.

Replace the Out-bin Full Sensor (page 4-77) and go to step 2.

Go to step 3. Complete.

Complete.

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Error Troubleshooting

Print Cartridge Errors

CAUTION: Over exposure to light reduces OPC drum sensitivity. After removal, cover the Print

Cartridge to block light reaching the OPC Drum.

Tone r L ow

The Print Cartridge is almost empty. Toner may be low or be unevenly distributed.

Applicable Error

• 09-100: Toner Low

Initial Actions

• Turn the printer off and then on again.

• If the problem persists continue troubleshooting.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map Reference

• Print Cartridge, PL1.0.12 • Phaser 3320 System Wiring on page 7-20

• WorkCentre 3315 System Wiring on page 7-25

• WorkCentre 3325 System Wiring on page 7-31

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1. Remove the Print Cartridge and roll the cartridge six times to distribute the toner evenly inside the cartridge. Reinstall the Print Cartridge.

Does the error persist?

2. Order a replacement and use the current Print Cartridge until empty.

Go to step 2. Complete.

Complete.

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Error Troubleshooting

Replace Print Cart.

The Print Cartridge is near the end of life. The error is displayed when the machine encounters the Print Cartridge life based on a set number of pages.

Applicable Errors

• 09-100: Replace Print Cart.

• 09-350: Replace Print Cart.

• 09-450: Replace Print Cart.

Initial Actions

• Turn the printer off and then on again.

• If the problem persists continue troubleshooting.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map Reference

• Print Cartridge, PL1.0.12 • Phaser 3320 System Wiring on page 7-20

• WorkCentre 3315 System Wiring on page 7-25

• WorkCentre 3325 System Wiring on page 7-31

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1. Print the Supply Information report and check the life remaining of the Print Cartridge.

If it is at or near end of life, replace the Print Cartridge (page 4-4).

2. Replace the Print Cartridge. Complete.

Go to step 2. Complete.

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Print Cartridge Not Installed

The Print Cartridge is not installed.

Applicable Error

• 09-550: Print Cartridge not installed

Initial Actions

• Turn the printer off and then on again.

• If the problem persists continue troubleshooting.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map Reference

Error Troubleshooting

• Print Cartridge, PL1.0.12

• HVPS, PL3.1.44

• Phaser 3320 HVPS, LVPS, Laser, and Fuser on page 7-22

• WorkCentre 3315 HVPS, LVPS, Laser Unit, and Fuser on page 7-27

• WorkCentre 3325 HVPS, LVPS, Laser Unit, and Fuser on page 7-33

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1. Reseat the Print Cartridge. Does the error persist?

2. Clean the high voltage contacts on the Print Cartridge and frame.

Does the error persist?

3. Replace the Print Cartridge (page 4-4). Does the error persist?

4. Check the high voltage contacts located in the frame behind the HVPS.

Are the contacts installed correctly and is spring tension adequate?

Go to step 2. Complete.

Go to step 3. Complete.

Go to step 4. Complete.

Replace the HVPS (page 4-62).

Repair the contacts.

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Error Troubleshooting

Invalid Print Cartridge

The Print Cartridge is not a genuine Xerox cartridge. Non-Xerox or Third Party Print Cartridges can cause malfunctions, print-quality problems, and jam errors.

Applicable Errors

• 09-800: Invalid Print Cartridge

• 09-820: Invalid Print Cartridge. Install Xerox Print Cart.

Initial Actions

• Ensure the Print Cartridge is valid for this printer.

• Reseat the Print Cartridge.

• Turn the printer off and then on again.

• If the problem persists continue troubleshooting.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map Reference

• Print Cartridge, PL1.0.12 • Phaser 3320 System Wiring on page 7-20

• WorkCentre 3315 System Wiring on page 7-25

• WorkCentre 3325 System Wiring on page 7-31

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1. Reseat the Print Cartridge and cycle the power.

Does the error persist?

2. Clean the HV contacts on the Print Cartridge and frame.

Does the error persist?

3. Replace the Print Cartridge (page 4-4). Does the error persist?

4. Check the HV contacts located in the frame behind the HVPS.

Are the contacts installed correctly and is spring tension adequate?

Replace the Print Cartridge (page 4-4).

Go to step 3. Complete.

Go to step 4. Complete.

Replace the HVPS (page 4-62).

Complete.

Repair the contacts.

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Fuser Errors

Fuser Door Open

The Rear Door is not securely latched.

Applicable Error

• 01-110: Fuser Door Open

Initial Actions

• Close the Rear Door until it locks.

• Turn the printer off and then on again.

• If the problem persists continue troubleshooting.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map Reference

Error Troubleshooting

•LVPS, PL3.1.5 • Phaser 3320 HVPS, LVPS, Laser, and Fuser on page 7-22

• WorkCentre 3315 HVPS, LVPS, Laser Unit, and Fuser on page 7-27

• WorkCentre 3325 HVPS, LVPS, Laser Unit, and Fuser on page 7-33

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1. Reseat P/J18 on the Main Board and P/J4 on the LVPS.

Does the error persist?

2. Check the cover open switch and actuator for damage. Repair if damaged.

Does the error persist?

3. Replace the LVPS (page 4-62). Complete.

Go to step 2. Complete.

Go to step 3. Complete.

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Error Troubleshooting

Open Fuser/Low Heat Error

The temperature control of fuser unit is abnormal.

Applicable Errors

• 10-100: Open Fuser error

• 10-200: Low Heat error

Initial Actions

• Plug the print directly into the wall outlet.

• Turn the printer off and then on again.

• If the problem persists continue troubleshooting.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map Reference

• Thermistor, PL3.3.2

• Fuser, PL3.3.0

• Phaser 3320 HVPS, LVPS, Laser, and Fuser on page 7-22

• WorkCentre 3315 HVPS, LVPS, Laser Unit, and Fuser on page 7-27

• WorkCentre 3325 HVPS, LVPS, Laser Unit, and Fuser on page 7-33

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1. Reinstall Fuser. Does the error persist?

2. If the problem persists, turn the machine off and remove the Fuser.

Check if the Fuser connector is connected properly.

Check if the input voltage is normal. Check if the Thermistor is twisted or

contaminated. Clean or replace the Thermistor (page 4-43).

Does the error persist?

Go to step 2. Complete.

Replace the Fuser (page 4-39).

Complete.

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Phaser 3320 and WorkCentre 3315/3325 Xerox Internal Use Only Service Manual

Over Heat Error

The Fuser exceeded temperature set point.

Applicable Error

• 10-300: Low Heat error

Initial Actions

• Check the Fuser and Fan vents for debris.

• Turn the printer off and then on again.

• If the problem persists continue troubleshooting.

Troubleshooting Reference Table

Applicable Parts Wiring and Plug/Jack Map Reference

Error Troubleshooting

• Thermistor, PL3.3.2

• Fuser, PL3.3.0

• Phaser 3320 System Wiring on page 7-20

• Phaser 3320 HVPS, LVPS, Laser, and Fuser on page 7-22

• WorkCentre 3315 System Wiring on page 7-25

• WorkCentre 3315 HVPS, LVPS, Laser Unit, and Fuser on page 7-27

• WorkCentre 3325 System Wiring on page 7-31

• WorkCentre 3325 HVPS, LVPS, Laser Unit, and Fuser on page 7-33

Troubleshooting Procedure Table

Step Actions and Questions Yes No

1. Reinstall Fuser. Does the error persist?

2. If the problem persists, turn the machine off and remove the Fuser.

Check if the Fuser connector is connected properly.

Check if the input voltage is normal. Check if the Thermistor is twisted or

contaminated. Clean or replace the Thermistor (page 4-43).

Does the error persist?

Go to step 2. Complete.

Replace the Fuser (page 4-39).

Complete.

Xerox Internal Use Only Phaser 3320 and WorkCentre 3315/3325

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Xerox Phaser 3320, WorkCentre 3315, WorkCentre 3325 Service Manual

Specifications and Main Features

Frequently Asked Questions

User Manual

Contents

General Information

About this Service Manual

Manual Terms

Manual Organization

Safety

Power Safety Precautions

Electrostatic Discharge (ESD) Precautions

Service Safety Summary

Health and Safety Incident Reporting

Printer Symbols

Regulatory

Introduction and Overview

Technical Support Information

Parts of the Printer

Phaser 3320 Front View

Phaser 3320 Rear and Side Views

WorkCentre 3315/3320 Front Views

WorkCentre 3315/3320 Rear View

Control Panel

Phaser 3320DN/I Control Panel Button Descriptions

WorkCentre 3315DN Control Panel Button Descriptions

WorkCentre 3325DN/DNI Control Panel Button Descriptions

Understanding the Status LED

Media Path

Feeder

Tray 1

Pick Up / Retard Roller

Registration Roller

Bypass Tray

Tray 2

Duplex Unit

Print Process

Print Cartridge

Fuser

Laser Scanning Unit (LSU)

Drive

Electrical

Sensors

Maintenance Items

Consumables

Specifications

Configurations

Paper Handling

Printing Specifications

Scanning Specifications

Copy Specifications

Fax Specifications

Electrical Specifications

Environmental Specifications

Physical Dimensions and Clearances

Mounting Surface Specifications

Error Troubleshooting

Introduction

Monitoring Supplies Life

Initial Actions

Display Problems

Printing Problems

Copy/Scan Problems

ADF Problems

Fax Problems

Media-Based Problems

Servicing Instructions

Service Mode

Phaser 3320 Service Mode

Entering Service Mode

Phaser 3320 Service Mode Menu Map

Service Mode Menu

WorkCentre 3315/3325 Service Mode

Entering Service Mode

WorkCentre 3315/3325 Service Mode Menu Map

Error Messages and Troubleshooting

Error Messages

Troubleshooting Jams

Tray and Media Errors

Print Cartridge Errors