publication are registered trademarks of Xerox. Other company trademarks are also acknowledged.
NOTICE
While every care has been taken in the preparation of this manual, no liability will be accepted by
Xerox Europe arising out of any inaccuracies or omissions.
All service documentation is supplied to Xerox external customers for informational purposes
only. Xerox service documentation is intended for use by certified, product trained service personnel only. Xerox does not warrant or re present that it will not ify or provide to such c ustomer
any future change to this documentation. Customer performed service of equipment, or modules,
components or parts of such equipment may affect whether Xerox is responsible to fix machine
defects under the warranty offered by Xerox with respect to such equipment. You should consult
the applicable warranty for its terms regarding customer or third-party provided service.
04/08Phaser 3100MFP
Introduction
Introduction
Safety Precautions ..................................................................................................................... iii
Health and Safety Incident Reporting ........................................................................................ viii
In order to prevent accidents and to prevent damage to the equipment, please read the precautions listed below carefully before servicing the machine and follow them closely.
Warnings, Cautions and Notes
WARNING
A warning is used wheneve r an operating or maintena nce procedu re, practice , condition or statement, if not strictly observed, could result in personal injury.
CAUTION
A caution is used whenever an operation or maintena nce procedure, practice, cond ition or statement, if not strictly observed, could result in damage to the equipment.
Note: A note is used where it is essential to highlight a procedure, practice, condition or
statement.
Safety Warning
1. Only to be serviced by appropriately qualified service engineers.
High voltages and l asers insi de this produc t are dange rous. Thi s machi ne shou ld only be ser-
viced by a suitably trained and qualified service engineer.
2. Use only Xerox replacement parts
There are no user serviceable parts inside the machine. Do not make any unauthorized
changes or additions to the machine, these could cause the machine to malfunction and create electric shock or fire hazards.
3. Laser Safety Statement
The machine is certified in the U.S. to conform to the requirements of DHHS 21 CFR, chapter
1 Subchapter J for Class 1(1) laser products, and elsewhere, it is certified as a Class I laser
product conforming to the requirements of IEC 825. Class I laser products are not considered
to be hazardous. The laser system and machine are designed so there is never any human
access to laser radia tion above a Cla ss I le vel d uring norm al op erati on, user ma inten anc e, or
prescribed service condition.
WARNING
Follow the service procedure exactly as written. Use of controls or adjustments other than those
specified in this manual, m ay result in an expo sure to invisible laser radiation. Durin g servicing,
the invisible laser radiation can cause eye damage if looked at directly.
Phaser 3100 MFP04/08iii
Introduction
Materials
1. If the LCD control panel is damaged, it is possible for the liquid inside the display to leak.
Contact with ski n should be avoided, wash any splashes from eyes or skin immediately an d
contact your doctor. If t he liqui d gets into the m outh or is swa llowed see a doctor imme diately.
2. Please keep print cartridges away from children.
Electric Shock and Fire Safety Precautions
Failure to follow the following instructions could cause electric shock or potentially cause a fire.
1. Use only the correct voltage, failure to do so could damage the machine and potentially
cause a fire or electric shock.
2. Use only the p ower cable supplied with the machine. Use of an incorrectly specified cable
could cause the cable to overheat and potentially cause a fire.
3. Do not overload the power socket, this could lead to overheating of the cables inside the wall
and could lead to a fire.
4. Do not allow water or other liquids to spill into the machine, this can cause electric sho ck. Do
not allow paper clip s, pins or other fo reign object s to fall into the machine these cou ld cause a
short circuit leading to an electric shock or fire hazard.
5. Never touch the plugs on either end of the power cable with wet hands, this can cause electric shock. When servicing the machine, remove the power plug from the wall socket.
6. Use caution when inserting or removing the power connector. The power connector must be
inserted completely oth erwise a poor contact cou ld cause overheati ng and possibly leadin g to
a fire. When removing the power connector grip it firmly and pull.
7. Take care of the power cable. Do not allow it to become twis ted, bent sharply round corners
or otherwise damaged. Do not place objects on top of the power cable. If the power cable is
damaged, it could overheat and cause a fire or exposed wires could cause an electric shock.
Replace a damaged power cable immediately, do not reuse or repair the damaged cable.
Some chemicals can corrode the coating on the power cable, weaken the cover or exposing
wires causing fire and shock risks.
8. Ensure that the power sockets and plugs are not cracked or broken in any way. Any such
defects should be repaired immediately. Take care not to cut or damage the power cable or
plugs when moving the machine.
9. Avoid damp or dusty areas, in stall the machine in a clean well vent ilated location. Do not
position the machine near a humidifier. Moisture and dust build up inside the machine can
lead to overheating and cause a fire.
10.Do not position the machine in direct sunlight.
11.Do not insert any metal objects into the machi ne through th e ventila tor fan or othe r part of the
casing, it could m ake co nta ct w i th a h ig h volta ge conductor insi de th e m a chine a nd cause an
electric shock.
Handling Precautions
The following instructions are for your own personal safety, to avoid injury and so as not to damage the machine
1. Ensure th e mac hine is in stal led on a level surface, capable of supporting its weight. Failure to
do so could cause the machine to tip or fall.
iv04/08Phaser 3100 MFP
Introduction
2. The machine contains many rollers, gears and fans. Take great care to ensure that you do
not catch your fingers, hair or clothing in any of these rotating devices.
3. Do not place any small metal objects, containers of water, chemicals or other liquids close to
the machine which if spilled could get into the machine and cause damage or a shock or fire
hazard.
4. Do not install the machin e i n ar e as wit h hi gh dust or moisture levels, beside an o pen window
or close to a humidifier or heater. Damage could be caused to the machine in such areas.
5. Do not place candles, burning cigarettes, etc. on the machine, these could cause a fire.
6. The fuser unit works at a high temperature. Use caution when working on the machine. Wait
for the fuser to cool down before disassembly.
Assembly / Dis assembly Precautions
Replace parts carefully, al ways use Xerox parts. Take care to note the exact location of parts and
also cable routing before disman tlin g any p art o f the ma chine . Ensur e all part s and ca bles are replaced correc tly.
Please carry out t he followi ng procedu res befo re disma ntling th e machine or replaci ng any pa rts.
1. Check the contents of the machine memory and make a note of any user settings. These will
be erased if the mainboard is replaced.
2. Ensure that power is disconnected before servicing or replaci ng any electrical parts.
3. Disconnect printer interfa ce cables and power cables.
4. Be sure to remove the print cartridge before you disassemble any parts.
5. Only use approved spa re p arts. E nsure that pa rt nu mber , pro duct na me, a ny volt age , curren t
or temperature rating are correct.
6. When removing or re-fitting any parts do not use excessive f orc e, especially when fitting
screws into plastic.
7. Take care not to drop any small parts into the machine.
8. Handling of the OPC Dr um
- The OPC Drum can be ir reparably damaged if it exposed to light.
Take care not to expose the OPC Drum either to direct sunlight or to fluorescent or incandes-
cent room lighting. Exposure for as little as 5 minutes can damage the surface’s photoconductive properties and will result in print quality degrad ation. Take extra care when servicing
the machine. Re move the OPC Dru m an d store it in a bla ck bag or other li g htproof conta iner.
Take care when working with the covers (especially the top cover) open as light is admitted to
the OPC area and can damage the OPC Drum.
- Take care not to scratch the green surface of OPC Drum Unit.
If the green surface of the Drum Cartridge is scratched or touched the print quality will be
compromised.
ESD Precautions
Certain semiconducto r devices can be easily damaged by static electric ity. Such components a re
commonly called “Electrostatically Sensitive (ES) Devices”, or ESDs. Examples of typical ESDs
are: integrated circuits, some field effe ct transistors, and semicond uctor “chip” components.
Phaser 3100 MFP04/08v
Introduction
The techniques outlined below should be followed to help redu ce the incidence of component
damage caused by static electricity.
CAUTION
Be sure no power is applied to the chassis or circuit, and observe all other safety precautions.
1. Immediately before handling a semiconductor component or semiconductor-equipped
assembly, drain off any electrostat ic charg e on your body by touching a known ear th ground .
Alternatively, employ a commercially available wrist strap device, which should be removed
for your personal safety reasons prior to applying power to the unit under test.
2. After removing an electrical assembly equipped with ESDs, place the assembly on a conductive surface, such as aluminium or copper foil, or conductive foam, to prevent electrostatic
charge buildup in the vicinity of the assembly.
3. Use only a grounded tip soldering iron to solder or desolder ESDs.
4. Use only an “anti-static” solder removal device. Some solder removal devices not classified
as “anti-static” can generate electrical charges sufficient to damage ESDs.
5. Do not use Freon-prope lled chemi cals. When sprayed, these can genera te electrical charges
sufficient to damage ESDs.
6. Do not remove a replacement ESD from its protective packaging until immediately before
installing it. Most repl ace ment ESDs are packaged with all leads shorted together by conductive foam, aluminium foil, or a comparable conductive material.
7. Immediately before removing t he pro tective shor ting mate rial from the lea ds of a replacem ent
ESD, touch the protect ive material to the chassis or cir cuit assembly into which the de vice will
be installed.
8. Maintain continuous electrical contact between the ESD and the assembly into which it will be
installed, until completely plugged or soldered into the circuit.
9. Minimize bodily motions when h andling unpackaged replacement ESDs. Normal mot ions,
such as the brushing together of clothing fabric and lifting one’s foot from a carpeted floor,
can generate static electric ity sufficient to damage an ESD.
vi04/08Phaser 3100 MFP
Introduction
Health and Safety Incident Reporting
I. Summary
This section defines requirements for notification of health and safety incidents involving Xerox
products (equipment and materials) at customer locati ons.
II. Scope
Xerox Corporation and subsidiaries worldwide.
III. Objective
To enable prompt resolu tion of health and safety incid ents involving Xerox produc ts and to ensure
Xerox regulatory compliance.
IV. Definitions
Incident:
An event or condition occurring in a customer account that has resulted in injury, illness or property damage. Examples of incidents include machine fires, smoke generation, physical injury to
an operator or ser vi ce r e pr ese nta ti ve. Al lege d events and product con di tion s ar e incl ud ed i n t hi s
definition.
V. Requirements
Initial Report:
1. Xerox organisations shall establish a process for individuals to report product incidents to
Xerox Environment Health & Safety within 24 hours of becom i ng aware of the ev ent.
2. The informatio n to be provided at the time of re porting i s contained in Appendix A (H ealth and
Safety Incident Report involving a Xerox product).
3. The initial notification may be made by any of the following methods:
•For incidents in North America and Developing Markets West (Brazil, Mexico, Latin Ame r-
ican North and Latin American South):
- Phone* Xerox EH&S at: 1-800-828-6571.
- Electronic mail Xerox EH&S at: Doris.Bush@usa.xerox.com.
•For incident s in Europe and Deve loping Markets East (Middle East, Africa, India, China
and Hong Kong):
- Phone* Xerox EH&S at: +44 (0) 170 7 353434.
- Electronic mail Xerox EH&S at: Elaine.Grange@GBR.xerox.com.
- Fax Xerox EH&S at: +44 (0) 1707 353914 [intelnet 8*668 3914].
*Initial notification made by phone must be followed within 24 hours by a completed incident
report and sent to the indicated electronic mail address or fax number.
Note: If sending a fax, please also send the original via internal mail.
Phaser 3100 MFP04/08vii
Introduction
Responsibilities for Resolution:
1. Business Groups/Product Design Teams responsible for the product involved in the incident
shall:
a. Manage field bulletins, customer correspondence, product recal ls, safety retrofits.
b. Fund all field retrofits.
2. Field Service Operations shall:
a. Preserve the Xerox product involved and the scene of the incident inclusive of any associ-
ated equipment located in the vicinity of the incident.
b. Return any affected equipment/part(s) to the location designated by Xerox EH&S and/or
the Business Division.
c. Implement all safety retrofits.
3. Xerox EH&S s hall:
a. Manage and re port all incident investigation activities.
b. Review and approve proposed product corrective actions and retrofits, if necessary.
c. Manage all communications and correspondence with government agencies.
d. Define actions to correct confirmed incidents.
VI. Appendices
The Health and Safet y Incident Report in volving a Xerox Pro duct (Form # EH&S- 700) is availabl e
at the end of the manual.
viii04/08Phaser 3100 MFP
Service Call Procedures
1 Service Call Procedures
SCP 1 Service Call Actions........................................................................ ..... ..... .... ................. 1-3
SCP 3 Final Actions.................................................................................................................. 1-7
Phaser 3100 MFP04/081-1
Service Call Procedures
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1-204/08Phaser 3100 MFP
Service Call Procedures
SCP 1 Service Call Actions
Procedure
WARNING
Switch off the electricity to the machine. Disconnect the power cord from the customer supply
while performing tasks that do not need electricity. Electricity can cause death or injury. Moving
parts can cause injury.
1. Take note of symptoms or error messages.
2. Ask the operator to describe or demonstrate the problem.
3. Make sure that:
•The power cord is connected to the wall outlet and to the machine.
•All cables are connected correctly.
•If necessary perform SCP 2 Cleaning
4. If available, check the m achine service log book for any previous acti ons that may be re levant
to the call.
5. Review any defective print or copy samples.
6. Refer to RAP 1 Error Codes for a list of error codes and possible solutions.
.
Phaser 3100 MFP04/081-3
Service Call Procedures
SCP 2 Cleaning
To keep the machine in good working condition, the following operations should be carried out
regularly:
•Cleaning the paper transport rollers of the ADF (3100 MF P/X only).
•Cleaning the paper separator (310 0 MFP/X only).
•Cleaning the CIS window of the scanner.
•Cleaning the control panel keys and the printer covers.
•Cleaning the printer with a soft cloth , never use abrasives or detergents.
Paper Transport Rollers (3100 MFP/X only)
Figure 1
1. Set the On/Off switch to Off (position 0).
2. Open the ADF cover.
3. Clean the roller s of the docu ment feed er and feed sh afts, and al so the two i dler rol lers located
on the mobile part of the scanner, wit h a lint-free cloth moistened in isopropyl alcohol. To
clean them, rotate them in the same direction as during paper transport.
Recommended interval: from 2 to 6 months, depending on utilization.
1-404/08Phaser 3100 MFP
Paper Separator Module (3100 MFP/X only)
Service Call Procedures
Figure 2
1. Set the On/Off switch to Off (position 0).
2. Open the ADF scanner cover.
3. Disassemble the ADF feeder ( REP 4).
4. Wipe the elements of the paper separator module with a lint-free cloth soaked with isopropyl
alcohol. Recommended interval: from 2 to 6 months, depending on utilization.
CIS and Document Glass
1. Set the On/Off switch to Off (position 0).
2. Open the scanner cover.
3. Clean the CIS window with a lint-free cloth moistened with isopropyl alcohol or use antistatic
paper used for cleaning optic glass.
Recommended interval: depending on utilization; it is advisable to make a local copy to check if
the window is clean.
Control Panel Keys and Covers
Cleaning the Control Panel Keys
1. Set the On/off switch to Off (position 0).
2. Clean the top of the control panel and the keys wi th a lint-fr ee clot h mo i stened with isopropyl
alcohol or a spray-on cleaning product.
3. Leave the product on for a few seconds before wiping it off.
Recommended interval: to be defined depending on utilization.
Phaser 3100 MFP04/081-5
Service Call Procedures
Cleaning the Covers
It is advisable to clean all the covers during a maintenance visit.
1. Set the On/Off switch to Off (position 0).
2. Clean the external areas of the covers with a lint-free cloth moistened with isopropy l alcohol
or a spray-on cleaning prod uct.
3. Leave the product on for a few s ec onds before wiping it off.
1-604/08Phaser 3100 MFP
Service Call Procedures
SCP 3 Final Actions
After the machine has been re-assembled, perform the steps that follow:
1. Exercise the machine in all modes.
2. Make a proof copy or print of a customer document.
3. If any of the customers selections were changed, return them to the customers preferred settings.
4. Mark off any hardware/software options and modifications installed and/or enabled in the
Service Log, GP 19.
5. At the first service and at any subsequent service where changes are made or options are
added, print the configuration report and store it with the machine log book. Discard any previous versions of the configuration report.
6. Remove and destroy any copies of test patterns.
7. Complete the machine service log, refer to GP 19
8. Ensure the machine and service area are clean before leaving the customer premises.
RAP 2 Jam Detection ............................................................................................................... 2-6
Phaser 3100 MFP04/082-1
Status Indicator RAPs
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2-204/08Phaser 3100 MFP
Status Indicator RAPs
RAP 1 Error Codes
Scanning and Communication Error Codes
The communication error codes appear in the logs (printed using key sequence 5 4) and in the
transmission reports.
General Codes
The following table presents and details for each error code displayed by the machine its cause
and when required the corrective action to perform.
Table 1:
Code Error Cause Action
01 Engaged or no fax tone This code appears after 6 failed attempts. Restart the transmission
at a later time.
03 Stopped by operator Communication stopped by the operator by
pressing the STOP key.
04 Programmed number invalid Invalid programmed single-key or quick-
dial number (Example: a delayed transmission has been programmed with a single
key and this key has been deleted).
05 Scanning fault An error has occurred at the location of the
document to be transmitted (Example: the
sheet is jammed).
06 Printer not available An error has occurred on the printer
(Example: out of paper, paper jam or cover
open). In the case of a reception, this incident code only appears if the
WITHOUT PAPER
W
ITHOUT PAPER.
07 Disconnect The communication has been cut (bad
connection).
08 Quality The document that you have transmitted
has not been received correctly.
parameter is set to
RECEPTION
Check the validity of the
programmed number
and/or the single-key
associated to the programmed number.
Check the ADF module.
Check the printer.
Check the called number.
Contact your correspondent to check
whether it i s nece ssar y to
retransmit the document:
the interference may
have occurred in an
unimportant area of the
document.
Phaser 3100 MFP04/082-3
Status Indicator RAPs
Table 1:
0A No document to recover You have attempted to recover a document
from a correspondent, but the latter has not
stored the document or the password that
was entered is wrong.
0B Wrong number of pages There is a difference between the number
of pages indicated when the document was
stored for transmission and the number of
pages actually transmitted.
0C Received document faulty. The document is too long to be received in
its entirety.
0D Document transmission fault Document reception error. Ask the correspondent to
13 Memory full The machine memory is full (there are too
many documents that have been received
but not yet printed, or waiting to be transmitted).
Contact your correspondent to check
whether the document to
recover has been stored
or to check the validity of
the password.
Check the number of
pages of the document.
Ask the correspondent to
check/reduce the length
of his document.
retransmit his document.
Print the received documents. Delete or transmit
in immediate mode the
documents waiting to be
transmitted.
14 Memory full Received document memory saturated. Print the received docu-
ments.
16 List number x not retransmitted Failure to retransmit a document via a
remote fax (the requested list of recipients
is not programmed on the remote fax).
19 Stopped by correspondent Communication stopped by your corre-
spondent (Example: a machine attempts to
recover a document from your machine,
and there is no document waiting for this
correspondent).
1A Disconnect Transmission has not started (the phone
line is too noisy).
Check that the list of
recipients is programmed
on the remote fax.
Check the quality of the
phone line or restart the
transmission at a later
time.
2-404/08Phaser 3100 MFP
Status Indicator RAPs
Table 1:
1B Document transmission fault Document transmission error. Transmission: restart the
transmission. Reception:
ask your correspondent
to retransmit the document.
Phaser 3100 MFP04/082-5
Status Indicator RAPs
RAP 2 Jam Detection
Jam 1. Paper jam at the paper cassette
When the registration sensor does not tur n on withi n 2.52 se conds aft er the pap er pick-up clutch
for the paper cassette turns on.
Jam 2. Paper did not pass the registration sensor
When the registration sensor does not turn off within the specif ie d ti me for passi n g each pape r
size (see below) + 3 seconds after the registration sensor turns on.
Table 2:
Paper SizeA4SEFA5SEFA5LEFA6SEFB5SEFB6SEFLetter
SEF
Specified
Time
(msec)
255518071273127322111566240030591643
Legal
SEF
Envelope
(91x191mm)
Jam 3. Paper did not reach the fusing unit
When the paper exit sensor does not turn on within 1.94 seconds after the registration sensor
turns on.
Jam 4. Paper jam in the fusing exit area
When the paper exit sensor does not turn off within 2.99 seconds after the registration sensor
turns off.
Jam 5. Paper no feed jam in the bypass tray
When the registration sensor does not turn on within 1.72 seconds after the main motor starts.
2-604/08Phaser 3100 MFP
Image Quality
3 Image Quality
IQ 1 Checking the quality of Prints and Tuning the Scanner .................................................... 3-3
Phaser 3100 MFP04/083-1
Image Quality
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3-204/08Phaser 3100 MFP
Image Quality
IQ 1 Checking the Quality of Prints and Calibrating the Scanner
To check or improve the qualit y of prints , you should first calibr ate the scann er. Follow thi s procedure:
1. Press enter * then A on the keyboard and confirm with OK. The machine reboots.
2. Start making copies of documen ts on the document gl ass and check the quality of the copies.
If the problem persists and if it is related to the scanner:
•Repeat the calibration procedure (step 1). If the problem persists and if it is related to the
printer (the scanner still provides unsatisfactory results):
1. Press then enter 56 on the keyboard. The machine prints the list of printer parameters.
2. Check the printer’s printing and copying parameters.