Xerox Phaser 3052, Phaser 3260 Service Manual

Xerox® Phaser® 3052/3260 Service Manual

702P02830

June 2014

Initial Issue

Xerox® Phaser® 3052/3260 Service Manual

Service Documentation

Xerox® Phaser® 3052/3260 Service Manual

702P02830

June 2014

Prepared by:

Content Development and Language Services - North America

800 Phillips Road - Building 218-01A

Webster, New York 14580-9791

ISO9001 and ISO27001 Certified

Printed in the United States of America.

***Xerox Private Data***

All service documentation is supplied to Xerox external customers for informational purposes only. Xerox service documentation is intended for use by certified, product-trained service personnel only. Xerox does not warrant or represent that it will notify or provide to such customer any future change to this documentation. Customer performed service of equipment, or m odules, components, or parts of such equipment may affect whether Xerox is responsible to fix machine defects under the warranty offered by Xerox with respect to such equipment. You should consult the applicable warranty for its terms regarding customer or third-party provided service.

WARNING

This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the instructions documentation, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to subpart J of part 15 of FCC rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipmen t in a residential area is likely to cause interference in which case the u ser, at his own expense, will be required to correct the interference.

DANGER: Cet équipement génère, utilise et peut émettre des fréquences radio, et, s'il n'est pas installé et utilisé selon les recommandations du manuel d'instructions, peut causer des interférences aux communications radio. Il a été testé et jugé conforme aux limites des systèmes de catégorie A, conformément à la partie 15 de l'alinéa J des règlements FCC, établis pour protéger contre de telles interférences pendant le fonctionnement en milieu commercial. Dans une zone résidentielle, il peut causer des interférences; dans ce cas, l'utilisateur devra corriger le problème à ses propres frais.

While Xerox has tried to make the documentation accurate, Xerox will have no liability arising out of any inaccuracies or omissions.

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Xerox® Phaser® 3052/3260

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Xerox® Phaser® 3052/3260

About This Documentation.............................................................................................. iii

How to Use this Manual .................................................................................................. iv

Service Safety Summary............................................................... .................................. v

Reference Symbology..................................................................................................... vi

Voltage Specifications........................................................... .... .. .. .... .. .. ....... .. .... .. .. .... ..... vii

Health and Safety Incident Reporting ............................................................................. viii

Regulatory Specifications............................................................................... .. .. .... .. .. ..... ix

Translation of Warnings .................................................................................................. x

Tag Usage................................................... ........................................ ............................xi

Phaser® 3052/3260 Overview ...................................................... .... .. ......... .... .... .. .... ..... xii

Introduction

Xerox® Phaser® 3052/3260 Service Manual

June 2014

Introduction

June 2014

Xerox® Phaser® 3052/3260 Service Manual

About This Documentation

Introduction

The Xerox® Phaser® 3052/3260 Service Manual is part of the multinational documentation for the Xerox® Phaser® 3052/3260 Printer. It is structured in standard Xerox service documentation format. This manual is the primary document used for diagnosing, repairing, maintaining, and troubleshooting these systems. The Service Manual is the controlling publication for a service call. Information about using this document is found in the Introduction s ection . To ensure understanding of this product, complete the Xerox Service Training Program for this particular printer.

Organization

The Xerox® Phaser® 3052/3260 Printer Service M anual is organized and defined within the following sections:

Section 1 Service Call Procedures

This section contains procedures that determine what actions are to be taken during a service call on the machine and in what sequence they are to be completed. This is the entry level for all service calls.

Section 2 Status Indicator RAPs

This section contains the diagnostic aids for troubleshooting the Fault Code and non-Fault Code related faults (with the exception of image quality problems).

Section 3 Image Quality Repair Analysis Procedures

This section contains the diagnostic aids for troubleshooting any image quality problems, as well as image quality specifications and image defect samples.

Section 4 Repairs and Adjustments

This section contains the Adjustment and Repair procedures.

Section 5 Parts List

This section consists of a series of illustrations and an associated parts listing. Any part that is spared or any part that must be removed to access a spared part is illustrated. Common hardware is shown as a letter callout.

Section 6 General Procedures and Information

This section contains general information, change tag information, and general procedures.

Section 7 Wiring Data

This section contains Block Schematic Diagrams (BSDs), Plug/Jack locations, Voltage Specifications, and I/O Module locations and information.

Component Names

Names of parts that appear in the procedures may not be exactly the same as the names that appear on the part or listed in the Parts List. For example: a part called the Registration Assembly may appear on the Parts List as Assembly, REGI.

Repairs include procedures for removal and replacement of parts which have the following special conditions:

• When there is a personnel or machine safety issue.

• When removal or replacement cannot be determined from the exploded view of the Parts List.

• When there is a cleaning or a lubricating activity associated with the procedure.

• When the part requires an adjustment after replacement.

• When a special tool is required for removal or replacement.

Use the repair procedures for the correct order of removal and replacement, for warnings, cautions, and notes.

Adjustments include procedures for adjusting the parts that must be within specification for the correct operation of the system.

Use the adjustment procedures for the correct sequence of operation for specifications, warnings, cautions and notes.

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Xerox® Phaser® 3052/3260 Service Manual

Introduction

iii

About This Documentation

How to Use this Manual

Always start with Service Call Procedures, Section 1. Per form Initial Actions and verify the problem, then follow the directions given.

How to Differentiate Between Machine Variants

The machine configuration will be identified in this manual by the configuration identifiers 3052NI, 3260DI, 3260DNI and 3260DN.

The Phaser® 3052/3260 is Blue Angel certified with software configuration for up to 29 ppm capability. Refer to the User Guide, Parts List and Procedures for information specific to printer configuration.

When a procedure, parts list description or other reference is unique amongst different configurations of the machine, the appropriate configuration designator is indicated. Any artwork is also specific.

NOTE: This manual services all configurations of the machine. Ignore references to options not installed on the machine.

Warnings, Cautions and Notes

WARNING

A warning is used whenever an operating or maintena nce procedure, practice, condition or statement, if not strictly observed, could result in personal injury.

A translated version of all warnings is in Translation of Warnings.

CAUTION

A caution is used whenever an operation or maintenance procedure, practice, condition or statement, if not strictly observed, could result in damage to the equipment.

NOTE: A note is used where it is essential to highlight a procedure, practice, condition or statement.

Introduction

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Xerox® Phaser® 3052/3260 Service Manual

Service Safety Summary

General Guidelines

For qualified service personnel only: Refer also to Electrical Safety.

Avoid servicing alone: Do not perform internal service or adjustment of this product unless another person capable of rendering first aid or resuscitation is present.

Use care when servicing with power applied: Dangerous voltages may exist at several points in this product. To avoid personal injury, do not touch exposed connections and components while power is on. Disconnect power before removing the power supply shield or replacing components.

Do not wear jewelry: Remove jewelry prior to servicing. Rings, necklaces and other metallic objects could come into contact with dangerous voltages and currents.

Electrical Safety

• Use the Power Cord supplied with the printer.

• Plug the Power Cord directly into a properly grounded electrical outlet.

• Do not use a ground adapter plug to connect the printer to an electrical outlet that does not have a ground connection terminal.

• Do not use an extension cord or power strip.

• Do not place the system in an area where people might step on the power cord.

• Do not place objects on the power cord.

• Do not block the ventilation openings. These openings are provided to prevent overheat ing of the printer.

• Do not drop paper clips or staples into the printer.

Operational Safety

The printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards.

Pay attention to these safety guidelines to ensure the continued, safe operation of the printer.

• Use the supplies specifically designed for your system. The use of unsuitable materials may cause poor performance and a possible safety hazard.

• Follow all warnings and instructions marked on, or supplied with, the system, options and supplies.

NOTE: The Total Satisfaction Guarantee is available in the United States and Canada. Coverage may vary outside these areas; please contact your local representative for details.

Warning Labels

Read and obey all posted warning labels. Throughout the printer, warning labels are displayed on potentially dangerous components. As you service the printer, check to make certain that all

warning labels remain in place.

Safety Interlocks

Make sure all covers are in place and all interlock s witches are functioning correc tly after you have completed a printer service call. If you bypass an interlock switch during a service call, use extreme caution when working on or around the printer.

Electrostatic Discharge (ESD) Field Service Kit

The purpose of the ESD Protection Program is to preserve the inherent reliability and quality of electronic components that are handled by the Field Service Personnel. This program has been implemented as a direct result of advances in microcircuitry technology, as well as a new acknowledgment of the magnitude of the ESD problem in the electronics industry today.

This program will reduce Field Service costs that are cha rged to PWB failures. Ninety percent of all PWB failures that are ESD related do not occur immediately. Using the ESD Field Service Kit will eliminate these delayed failures and intermittent problems caused by ESD. This will improve product reliability and reduce callbacks.

The ESD Field Service Kit should be used whenever Printed Wiring Boards or ES D sensitive components are being handled. This includes activities like replacing or re-seating of circuit boards or connectors. The kit should also be used in order to prevent additional damage when circuit boards are returned for repair.

The instructions for using the ESD Field Service Kit can be found in GP 7 in the General Procedures section of the Service Documentation.

Product Safety Certification

This product is certified by various NRTLs/NCBs to the safety standards listed below:

UL60950-1/CSA22.2, No. 60950-1 (USA/Canada) IEC60950-1 (CB Scheme)

Maintenance Safety

• Do not attempt any maintenance procedure that is not specifically described in the doc umentation supplied with the printer.

• Do not use aerosol cleaners. The use of supplies that are not approved may cause poor performance and could create a hazardous condition.

• Do not burn any consumables or routine maintenance items. For inform ation on Xerox supplies recycling programs, go to www.xerox.com/gwa.

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Xerox® Phaser® 3052/3260 Service Manual

Introduction

Service Safety Summary

Reference Symbology

Safety Symbols and Terminology

The following are examples of the terminology and symbols that are used in this documentation for an Electrostatic Device Caution, Laser Warning, and general Warnings, Cautions, or Notes.

WARNING

Improper operation ma y result in injury to a person.

CAUTION

Improper operation may result in machine damage.

ESD

Certain components in this product are susceptible to damage from Electrostatic Discharge. Observe all ESD procedures to avoid component damage.

The following reference symbols are used throughout the Xerox® Phaser® 3052/3260 Service Manual.

1. Flag

• This symbol indicates a reference point into a circuit diagram from a RAP.

Laser

Indicates that Laser safety precautions must be used.

Hot Surface

Indicates that a surface can be hot. Use caution when reaching in the machine to avoid touching the hot surface.

Electrical Current

Danger label indicates where electrical currents travel when the machine is closed and operating. Use caution when reaching in the machine.

Introduction

June 2014

2. Note

• This symbol is used to refer to notes that are found on the same page of a circuit dia-

• Hints or other information that may assist the user.

3. Parts List

• This symbol, refers to the Parts List exploded view page where the part can be

4. Adjustment

• This symbol refers to an adjustment procedure in the Repair/Adjustments section.

gram. A note is used whenever it is necessary to highlight an operating or maintenance procedure, a practice, condition, or statement.

found.

Xerox® Phaser® 3052/3260 Service Manual

5. Test Point, Test Hole, Test Stake

• This symbol is used to indicate that a test point, test hole, or test stake is available

for accessing the signal line. The prefix indicates whether the acces s is a test point (TP), test hole (TH), or test stake (TS).

6. Commoning Point

• This symbol is used to refer to a location in the machine wiring where more than two

wires a connected together at a single point.

7. Arrow

• This symbol points to the location to install, gain access to, or to release a compo-

nent.

Voltage Specific ations

AC and DC Voltages

Measurements of DC voltage must be made with reference to the specified DC Common, unless some other point is referenced in a diagnostic procedure. All measurements of AC voltage should be made with respect to the adjacent return or ACN wire (Table 1).

Table 1 Voltage Measurement and Specifications

VOLTAGE SPECIFICATION

110 to120 VAC 60Hz 100 to 132 VAC Neutral to Ground VAC 0 VAC (+/- 5VAC) +5 VDC +5.05 VDC TO +5.25 VDC +12 VDC +11.4 VDC TO +12.6 VDC

-12 VDC -11. 4 VDC TO -12.6 VDC +24 VDC +22.8VDC TO +25.2 VDC +36 VDC +34.2 VDC TO +37.8 VDC

Logic Voltage Levels

Measurements of logic levels must be made with reference to the specified DC Common, unless some other point is referenced in a diagnostic procedure (Table 2)

Table 2 Logic Levels

VOLTAGE H/L SPECIFICATIONS

+5 VDC H= +3.00 TO +5.25 VDC, L=

0.0 TO 0.8 VDC

+24 VDC H= +23.37 TO +27.06 VDC,

L= 0.0 TO 0.8 VDC

Xerox® Phaser® 3052/3260 Service Manual

DC Voltage Measurements in RAPs

The RAPs have been designed so that when it is required to use the DMM to measure a DC voltage, the first test point listed is the location for the red (+) meter lead and the second test point is the location for the black meter lead. For example, the following statement may be found in a RAP:

There is +5 VDC from TP7 to TP68.

In this example, the red meter lead would be placed on TP7 and the black meter lead on TP68.

Another example of a statement found in a RAP might be:

There is -15 VDC from TP21 to TP33.

In this example, the red meter lead would be placed on TP21 and the black meter lead would be placed on TP33.

If a second test point is not given, it is assumed that the black meter lead may be attached to the copier frame.

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Voltage Specifications

Introduction

Health and Safety Incident Reporting

I. Summary

This section defines requirements for notification of health and safety incidents involving Xerox products (equipment and materials) at customer locations.

II. Scope

Xerox Corporation and subsidiaries worldwide.

III. Objective

To enable prompt resolution of health and safety incidents involving Xerox pro ducts and to ensure Xerox regulatory compliance.

IV. Definitions

Incident:

An event or condition occurring in a customer accoun t that has resulted in injury, illness or property damage. Examples of incidents include machine fires, smoke g eneration, physical injury to an operator or service representative. Alleged events and product conditions are included in this definition.

V. Requirements

Initial Report:

1. Xerox organizations shall establish a process for individuals to report product incidents to Xerox Environment Health & Safety within 24 hours of becoming aware of the event.

2. The information to be provided at the time of reporting is contained in Appendix A (Health and Safety Incident Report involving a Xerox product).

3. The initial notification may be made by any of the following methods:

• For incidents in North America and Developing Markets West (Brazil, Mexico, Latin

American North and Latin American South): – Phone* Xerox EH&S at: 1-800-828-6571. – Electronic mail Xerox EH&S at: USA.XEROX.EHS@xerox.com. – Fax Xerox EH&S at: 1-585-216-8817 [intelnet 8*219-68817].

• For incidents in Europe and Developing Markets East (Middle East, Africa, India,

China and Hong Kong): – Phone* Xerox EH&S at: +44 (0) 1707 353434 [intelnet 8*668 3434] – Electronic mail Xerox EH&S at: EH&S-Europe@xerox.com – Fax Xerox EH&S at: +44 (0) 1707 353914 [intelnet 8*668 3914]

*Initial notification made by phone must be followed within 24 hours by a completed incident report and sent to the indicated electronic mail address or fax number.

NOTE: If sending a fax, please also send the original via internal mail.

Responsibilities for resolution:

1. Business Groups/Product Design Teams responsible for the product involved in the incident shall:

a. Manage field bulletins, customer correspondenc e, product recalls, safety retrofits. b. Fund all field retrofits.

2. Field Service Operations shall: a. Preserve the Xerox product involved and the scene of the incident inclusive of any

associated equipment located in the vicinity of the incident.

b. Return any affected equipment/part(s) to the location designated by Xerox EH&S

and/or the Business Division.

c. Implement all safety retrofits.

3. Xerox EH&S shall: a. Manage and report all incident investigation activities. b. Review and approve proposed product corrective actions and retrofits, if necessary. c. Manage all communications and correspondence with government agencies. d. Define actions to correct confirmed incidents.

Introduction

Health and Safety Incident Reporting

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Xerox® Phaser® 3052/3260 Service Manual

Regulatory Specifications

Xerox has tested this product to electromagnetic emission and immunity standards. These standards are designed to mitigate interference caused or received by this product in a typical office environment.

United States (FCC Regulations)

The Xerox® Phaser® 3052/3260 has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a commercial installation. This equipment generates, uses, and can radiate radio frequency e nergy. If it is not installed and used in accordance with these instructions, it may cause harmful interference to radio communications. Operation of Class A equipment in a res idential a rea is likely to cause harmful interference in which case the user will be required to correct the interference at his/her own expense. There is no guarantee that interference will not occur in a particular installation.

If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment Off and On, the user is encouraged to try to c orrect the interference by one or more of the following measures:

• Reorient or relocate the receiver.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/television technician for help.

Any changes or modifications not expressly approved by Xerox could void the user's authority to operate the equipment. To ensure compliance with Part 15 of the FCC rules, use shielded interface cables.

To ensure compliance with European Union regulations, use shielded interface cables.

A signed copy of the Declaration of Conformity for this product can be obtained from Xerox.

Canada (Regulations)

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme

à la norme NMB-003 du Canada.

European Union

CE Mark

The CE mark applied to this product symbolizes Xerox’s declaration of conformity with the following applicable Directives of the European Union as of the dates indicated:

Figure 1 CE Symbol

December 12, 2006: Low Voltage Directive 2006/95/EC December 15, 2004: Electromagnetic Compatibility Directive 2004/108/EC

This product, if used properly in accordance with the user's instructions, is neither dangerous for the consumer nor for the environment.

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Introduction

Regulatory Specifications

Translation of Warnings

WARNING

Switch off the electricity to the machine. Disconn ect the power cord fro m the cu stomer supply while performing tasks that do not need electricity. Electricity can cause death or injury . Moving p arts can cause injury.

DANGER : Mettez la machine hors tension. Déconnectez le cordon d'alimentation de l'alimentation du client lorsque vous réalisez des tâches qui ne nécessitent pas d'électricité. L'électricité peut être à l'origine de blessures, voire d'un accident mortel. Les pièces amovibles peuvent être à l'origine de blessures.

AVVERTENZA: Spegnere la macchina. Scollegare il cavo di alimentazione dall'alimentatore quando si eseguono attività che non richiedono elettricità. L'elettricità può causare morte o lesioni personali. Le parti in movimento possono causare lesioni personali.

VORSICHT: Schalten Sie die Stromversorgung der Maschine ab. Ziehen Sie das Stromkabel ab, wenn Sie Aufgaben ausführen, für die keine Stromversorgung benötigt wird. Stromschläge können Todesfällen oder Verletzungen verursachen. Bewegliche Teile können zu Verletzungen führen.

AVISO: Apague la electricidad de la máquina. Desconecte el cable de alimentación eléctrica de la toma de pared mientras esté realizando tareas que no necesiten corriente. La electricidad puede causar daños o la muerte. Las partes móviles pueden causar daños.

WARNING

Do not work in a confined space. 1 m (39 inches) space is needed for safe working. DANGER : Ne pas travailler dans un espace restreint. 1 mètre d'espace est nécessaire

pour un dépannage en toute sécurité. AVVERTENZA: Non lavorare in uno spazio limitato; è necessario uno spazio di almeno

un metro attorno alla macchina per la sicurezza dell'operatore. VORSICHT: Nur mit ausreichendem Bewegungsspielraum (1 m) arbeiten. AVISO: No trabaje en un espacio reducido. Se necesita 1 metro de espacio para trabajar

con seguridad.

WARNING

Use safe handling procedures when removing the module. Refer to G P 16. The module is heavy.

DANGER: Conformez-vous aux procédures de manipulation de sécurité pour le retrait du module. Reportez-vous à GP 16. Le module est lourd.

AVVERTENZA: Utilizzare procedure di gestione sicure durante la rimozione del modulo. Vedere GP 16. Il modulo è pesante.

VORSICHT: Verwenden Sie sichere Vorgehensweisen zum Entfernen des Moduls. Siehe auch GP 16. Das Modul ist sehr schwer.

AVISO: Utilice los procedimientos de seguridad cuando elimine el módulo. Consulte el GP 16. El módulo es pesado.

WARNING

Follow the service procedure exactly as written. Use of controls or adjustments other than those specified in this manual, may result in an exposure to invisible lase r radiation. During servicing, the invisible laser radiation can cause eye damage if looked at directly.

DANGER : Les procédures de dépannage doivent être suivies à la lettre. Si les réglages ou vérifications ne sont pas effectués suivant les instructions de ce manuel, il peu t y avoir un risque d'exposition dangereuse au faisceau laser. Celui-ci peut provoquer des lésions oculaires s'il est observé directement.

AVVERTENZA: Eseguire le procedure di servizio esattamente come descritto. L'utilizzo di dispositivi di controllo o di registrazione diversi da quelli riportati in questo manuale potrebbe comportare un'esposizione a r a diazioni laser invisibili. Tali radia zioni possono danneggiare gli occhi se si guarda direttamente il fascio laser durante gli interventi di servizio.

VORSICHT: Die Wartungsarbeiten genau den Anweisungen entsprechend durchführen. Der Umgang mit Steuer- oder Bedienelementen, deren Verwendung nicht ausdrücklich in diesem Handbuch angewiesen wurde, kann dazu führen, dass unsichtbare Laserstrahlung frei gesetzt wird. Direkter Blickkontakt mit dem Laserstrahl kann b leibende Augenschäden verursachen.

AVISO: Siga los procedimientos de mantenimiento tal como están descritos. El uso de controles o ajustes no especificados en este manual puede tener como resultado la exposición a radiación láser invisible. Durante las operaciones de mantenimiento, la radiación de láser invisible puede causar daños en los ojos si se mira directamente a ella.

WARNING

USA and Canada. Do not install this machine in a hallway or exit route that does not have 1.12 m (44 inches) of space additional to the normal space requirements in front of the machine. To conform with fire regulations this additional 1.12 m (44 inches) of space is needed in front of the machine in hallway and exit routes.

DANGER : États-Unis et Canada. Si cette machine est installée dans un couloir ou une voie de sortie, 1,12 m (44 pouces) d'espace supplémentaire à l'espace normal doit être disponible devant la machine conformément aux normes de sécurité d'incendie.

AVVERTENZA: N/A VORSICHT: N/A AVISO: Estado s Unidos y Canadá. No instale esta máquina en un corredor o ruta de sal-

ida que no tenga 1.12 m (44 pulgadas) de ancho delante de la máquina, sin incluir el espacio que ocupe la máquina. Este espacio adicional de 1.12 m (44 pulgadas) delante de la máquina en corredores y rutas de salida es necesario para cumplir los requisitos de las normas sobre incendios.

Introduction

Translation of Warnings

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Xerox® Phaser® 3052/3260 Service Manual

WARNING

Use only Xerox materials and components. This product is safety certified using Xerox materials and components. The use of non Xerox materials and components may invalidate the safety certificate.

DANGER : N'utilisez que des matières premières et des composants Xerox. La sécurité du produit est assurée dans le cadre de son utilisation avec des matières premières et des composants Xerox. L'utilisation de matières premières et de composants autres que ceux de Xerox risque d'invalider le certificat de sécurité.

AVVERTENZA: Utilizzare solo materiali e componenti Xerox per avvalersi della certificazione di protezione. L'utilizzo di materiali e componenti non Xerox può rendere nulla la certificazione di protezione.

VORSICHT: Verwenden Sie nur Materialien und Komponenten von Xerox. Dieses Produkt besitzt die Sicherheitszertifizierung bei Verwendung von Xerox-Materialien und

-Komponenten. Die Verwendung von Materialien und Komponenten anderer Hersteller

setzt möglicherweise das Sicherheitszertifikat außer Kraft. AVISO: Utilice solo los materiales y componentes Xerox. Este producto dispone de u n

certificado de seguridad si se utilizan los materiales y componentes Xerox. Este certificado de seguridad no será válido si se utilizan materiales y componentes que no sean de Xerox.

WARNING

Do not touch the fuser while it is hot. DANGER : Ne pas toucher au four pendant qu'il est encore chaud. AVVERTENZA: Non toccare il fonditore quando è caldo. VORSICHT: Fixierbereich erst berühren, wenn dieser abgekühlt ist.

AVISO: No toque el fusor mientras está caliente.

Tag Usage

1 Service Call Procedur es

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Service Call Procedures

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Xerox® Phaser® 3052/3260 Service Manual

Service Call Overview

This section provides an overview of actions a service technician should take when servicing a machine. Refer to the checklist below as a guide f or steps to take when troubleshooting pr oblems with the printer. Follow all precautions listed in the Safety Precautions section.

1. Identify the problem

• Verify that the problem exists.

• Record any error codes.

• Print both customer and test prints.

• Make note of any image quality problems in the test prints.

• Observe if any unusual odors or noises coming from the printer.

• Ensure that the AC input power is within specifications.

• From the Diagnostics Mode, print an Error Information Report.

2. Inspect and clean the printer

• Disconnect and inspect the power cord.

• Inspect the interior of the printer. Remove any debris or contamination.

• Inspect the printer for damaged wires, loose connections toner leakage or any ot her

worn or damaged parts.

3. Find the cause of the problem.

• Use troubleshooting procedures to find the root cause of the problem

• Use diagnostics to check the printer and components

• Use the BSDs and wiring diagrams to locate test points.

• Take voltage readings as instructed in the troubleshooting procedure.

4. Correct the problem

• Use the Parts List to locate part numbers.

• Use the Repair Procedures to replace parts.

5. Final Actions

• Test the printer to verify that the problem has been corrected and that there are no

additional problems.

Safety Precautions

Ensure that all Cautions and Warnings in the service procedures are followed.

Failure to follow the following instructions could cause an electrical shock or fire hazard.

• Only use the Power Cord supplied with this product. Do not allow the Power Cord to become twisted, bent, or damaged.

• Do not allow liquids to spill on or into the machine.

• Do not allow paper clips, pins or other objects to fall into the machine.

• When replacing the SMPS PWB wait 5 minutes after unplugging the Power Cord before removing the PWB. This allows the PWB to discharge, preventing electrical shock.

Laser Safety

• The Laser system is designed so there is never human access to the Laser radiation during normal operation, user maintenance, or service maintenance.

• Do not bypass or disable any laser safety devices or attempt to service the Laser.

Diagnostic Mode

The Xerox® Phaser® 3020 printer has built-in diagnostics to test components, display status and some NVM access. The diagnostic tests are accessed through t he Embedde d Diagnostic Control (EDC) tool. Refer to the Xerox® Phaser® 3020 User Guide for detailed instructions on using the Control Panel buttons and menus. Refer to Section 6 for diagnostic test menus.

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1-3

Service Call Procedures

Service Call Overview,

SCP 01 Introduction to Service Call Procedures

Purpose

Service Call Procedures (SCP) are the guide to performing a service call on the Xerox® Phaser® 3020.

The Operator has been trained in the use of the Customer He lp Information located in the Xerox® Phaser® 3020 User Guide to help analyze the fault. The Problem Solving section directs the Operator in the following:

• Faults indicated by a Status Code or UI message

• Web Registration Module problem solving

• Image quality defect initial actions

• Image quality defect diagnosis

• Image quality fault code problem solving If the Operator is unable to resolve the problem, they initiate a service call by contacting The

Xerox Support Center at: www.xerox.com/support.

For NASG, the Xerox® Phaser® 3020 Printer customer will initiate a service call by contacting The Xerox Support Center at www.xerox.com/support.

For XE, the customer will initiate a service call by contacting the Welcome Centre.

SCP 02 Initial Actions

The purpose of Initial Actions is to gather information and organize the service call. The customer is questioned, and the complaint is verified.

All anticipated service actions are classified as primary or secondary. Primary service actions are those actions that directly relate to the reason for the call.

SCP 03 Corrective Actions

Corrective Actions are the diagnostic and repair activities required to correct the problem that initiated the service call (primary actions), as well as any other problems or secondary actions identified in Initial Actions.

When performing maintenance actions, either scheduled or unscheduled, always consider the customer’s print schedule and whether they are in a highly time-sensitive print run, or in a less time-sensitive print run. The customer’s current mode of operation will determine the service actions on Unscheduled Maintenance (UM) calls. The objective of all service actions is to integrate the Xerox service process with the customer ’s printing process in a manner that maximizes customer equipment up-time and productivity during periods of time-sensitive print runs.

This is one of the tenets of Overall Equipment Effectiveness (OEE).

SCP 02 Initial Actions

Purpose

The purpose of the Initial Actions is to help organize the service call. Customer input, machine observations and print samples are all used to gather information about the condition of the system. Gather a list of symptoms, error codes, or other information concerning the problem that the customer may provide. This information may help identify and correc t intermittent or unusual problems.

During each service call, perform all Primary Maintenance Activities, then decide if Secondary Maintenance Activities are needed.

• Primary Maintenance Activities are actions performed which relate to the customer’s complaint.

• Secondary Maintenance Activities are any activities identified during the service call which are not related to the primary activity, but may lead to a future service call or otherwise negatively affect the customer’s satisfaction.

Before deciding to perform any secondary maintenance, first determine if the customer is in a time-sensitive print run. If so, perform only those actions required to ensure completion of the run, and defer all other actions-- including HFSI’s that are not required to com plete the print run. The objective of any service call during a time-sensitive print run is to return the system to production as soon as possible.

Before performing any secondary maintenance actions, first inform the customer of what secondary actions are indicated and the system down time required. You may want to return on another, mutually agreeable time to perform the secondary maintenance activity/actions.

Likewise, for any secondary maintenance actions deferred during a time-sensitive print run, inform the customer of what remaining secondary actions are indicated and the down time required. Coordinate with the customer’s print schedule to determ ine a mutuallyagreeable time frame to complete these activities.

Procedure

1. Discuss the problem with the customer.

2. If the problem is IQ related, run prints to verify that the problem is present.

3. Determine if there are any bulletins, or Eureka tips relating to the Customer's primary problem. Bulletins are on Eureka and are searchable with SearchLite.

4. When all information has been gathered, and all anticipated service actions have been classified as primary or secondary, proceed to SCP 03 Corrective Actions.

Service Call Procedures

SCP 01, SCP 02

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SCP 03 Corrective Actions

SCP 04 Final Actions

Purpose

The Corrective Actions procedure will direct you to the appropriate section of the service manual to diagnose and repair the primary problem, and provides you with the information required to identify any due HFSI items.

Procedure

1. Review the Customer Log Book, as well as the Service Log Book, to determine if any previously performed activities could be causing the problem.

2. Using the Customer Log Book and the Service Log Book, review the HFSI ’s to identify any due HFSI’s. Clean/replace only components that are due and you think may be contributing to the problem.

System Fault Analysis

1. If the problem is a fault code, determine if the fault code is a Printer fault code or a DFE fault code.

a. If the problem is a Printer fault code:

• Check for associated fault codes that have the same or nearly the same timestamp as the primary fault code

• Troubleshoot fault codes with the lowest chain number first

2. If the problem is IQ related, refer to Section 3 Image Quality Entry RAP.

3. When the primary problem is resolved, proceed to Final Actions.

Purpose

Final Actions verify total operation of the machine, ensures that the HSFI’s are completed, and provides a Machine Site Checklist to complete the call.

Procedure

1. Print a Sample Job and verify with the operator the total operation of the machine. If any problems are identified, return to SCP 03 Corrective Actions.

2. Perform SCP Call Closeout in Diagnostics.

3. Complete the Machine Site Checklist:

• Check the customer consumables.

• Service tools are properly stored and secured.

• Verify the access to the circuit breakers is clear.

• Check that all the doors and panels are in place and interlock cheaters are removed

and secured.

• Verify that all mandatory retrofits have been installed. If required, set a time with the

customer to install any mandatory retrofits.

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Service Call Procedures

SCP 03, SCP 04

HFSI’s

Customer and Service HFSI’s

As with other CSE actions, these actions should be performed according to customer run requirements. Some actions may be deferred to a Xerox Initiated activity, taking into consideration any risks with deferring those actions.

To track HFSI items, a tracking sheet is provided. The tracking sheets are located in a pocket inside the front cover of the:

• Printer Service Log Book (CSE) - tracking sheet Service Maintenance Intervals.

Table 1 Customer/Service HFSI’s

HSFI Item Action Customer Service Reference Interval Notes

Toner Cartridge Replace X N/A 1,000 st andard / 3,000 high

Drum Cartridge (OPC) Replace X N/A 10,000 Transfer Roller Replace X REP 1.16 100,000 Forward Roller Replace X REP 1.15 50,000 Retard Roller Replace X REP 1.12 50,000 Pick-up Roller Replace X REP 1.15 50,000 Fuser Replace X REP 1.24 100,000

• Customer Maintenance Log Book (operator) - tracking sheet Service Maintenance Inter- vals.

If necessary, and if the customer agrees, clean/replace any secondary HFSI’s that are due or may cause a return service call.

Be sure to continually update and review the Printer Service Log and Customer Maintenance Log for all maintenance actions, to avoid any unnecessary actions that increase cus tomer equipment down times, service time, and costs.

Initial toner cartridge yield is approximately 1,500

yield (approx. impressions)

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01-100 Front Cover Open Fault...................................................................................... 2-3

03-410 Paper Mismatch at Tray 1................................................................................... 2-3

03-450 Paper Mismatch at Manual Feed Slot . ................................................................ 2-4

03-900 Main PWB Motor Control Chip Fault................................................................... 2-4

04-500 Main Drive (BLDC) Motor Start Fault.................................................................. 2-5

06-100 / 200 Laser Module (LSU) Motor Fault................................................................ 2-5

07-110 Paper Tray 1 Empty Fault................................................................................... 2-6

07-130 Paper Jam in Tray 1 Fault................................................................................... 2-7

07-500 Manual Feed Slot Paper Empty Fault................................................................. 2-8

07-530 Paper Feed Fault - Manual Feed Slot................................................................. 2-8

08-100 Paper Feed Fault - Tray 1 ................................................................................... 2-9

08-500 Paper Jam in Exit Area Fault.............................................................................. 2-9

08-700 Output Tray Full Fault ..................................................... .. .. .... .. ....... .. .... .. .. .... ..... 2-10

08-600 Paper Jam in Duplex Area Fault......................................................................... 2-10

09-100 Toner Cartridge Near End of Life Fault............................................................... 2-11

09-300 Imaging Unit Near End of Life Fault.................................................................... 2-11

09-350 Toner Cartridge End of Life Fault........................................................................ 2-12

09-400 Imaging Unit End of Life Fault............................................................................. 2-12

09-550 Toner Cartridge Undetected Fault ...................................................................... 2-13

09-800 Incompatible Toner Cartridge Fault .................................................................... 2-13

09-900 Imaging Unit Undetected Fault ........................................................................... 2-14

10-100 Fuser Temperature (Open) Fault........................................................................ 2-14

10-200/ 300 Fuser Under/ Over Temperature Fault........................................................ 2-15

17-100 IP Conflict Error Fault.......................................................................................... 2-15

17-310 Communication Error (Main PWB to Wireless PWB) Fault................................. 2-16

17-700 / 710 BOOTP Error Fault .................................................................................... 2-16

17-800 / 810 DHCP Error Fault....................................................................................... 2-17

17-900 802.1X Network Authentication Error Fault......................................................... 2-17

17-910 Firmware Upgrade Fault ..................................................................................... 2-18

2 Status Indicator RAPs

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Status Indic a tor RAPs

Status Indicator RAPs

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01-100 Front Cover Open Fault

The front cover is open or the cover open switch is defective.

03-410 Paper Mismatch at Tray 1

The size setting for the Paper Tray does not match the paper size loaded in the tray.

BSD-Reference: 1.1 AC/Low Voltage and High Voltage Power/Interlocks

Initial Actions

Ensure that the front cover is completely closed.

Procedure

WARNING

Do not perform repair activities with the power on or electrical power supplied to the machine. The machine could activate and cause serious personal injury when the power is on or electrical power is supplied.

DANGER: Ne pas effectuer de dépannage avec le contact principal activé ou avec l'alimentation électrique appliquée à la machine: celle-ci pourrait démarrer et causer de graves blessures.

AVVERTENZA: Non effettuare alcuna riparazione con la macchina accesa o con l'alimentazione elettrica inserita. La macchina potrebbe avviarsi all'improvviso e causare gravi ferite.

VORSICHT: Es dürfen keine Reparaturarbeiten durchgeführt werden, solange das Gerät eingeschalten oder mit der Stromquelle verbunden ist. Das Gerät kann u.U in den AktivZustand übergehen und somit erhebliche körperliche Schäden verursachen.

AVISO: No realice r ep araciones con la máquina encendida o conect ada a la cor riente. La máquina podría activarse y ocasionar daños personales graves.

Check the Front Cover Open Switch connection to the Main PWB. The connection is good. YN

• Check that there is no contamination present.

• Check for an open or short circuit

• Replace the LVPS/HVPS (REP 1.2), PL 4.1 .

BSD-Reference: 3.1A Communications

Initial Actions

• Check the media size settings for the tray from the Control Panel.

• Adjust the Paper Tray Guides to match the size of the paper that is loaded into the tray.

• Place the correct size paper into the tray for the tray size setting.

Procedure

1. Switch Off the power, then switch On the power.

2. If the problem continuees, replace the Main PWB (REP 1.8), PL 1.1.

Check the connection between the Main PWB and the HVPS. The connection is secure.

• Check that there is no contamination present.

• Check for broken or defective wires or cables.

• Secure the connection between the Main PWB and the HVPS.

Replace the HVPS PWB (REP 1.7), PL 4.1.

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Status Indic a tor RAPs

01-100 , 03-410

03-450 Paper Mismatch at Manual Feed Slot

The size setting for the Manual Feed Slot does not match the paper size loaded.

03-900 Main PWB Motor Control Chip Fault

The Motor Control Chip on the Main PWB is not functioning normally.

BSD-Reference: 3.1A Communications

Initial Actions

• Using Easy Printer Manager, Device Settings, check the media size settings for the tray.

• Adjust the Paper Tray Guides to match the size of the paper that is loaded into the tray.

• Place the correct size paper into the tray for the tray size setting.

Procedure

1. Switch Off the power, then switch On the power.

2. If problem continue, replace the Main PWB (REP 1.8), PL 1.1.

BSD-Reference: 3.1A, 3.1B Communications

Procedure

1. Switch Off th e p o w e r then switch On the power.

2. If problem continues, replace the Main PWB (REP 1.8) , PL 1.1.

Status Indicator RAPs

03-450 , 03-900

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04-500 Main Drive (BLDC) Motor Start Fault

The Main Drive (BLDC) Motor did not start within the specified time after the ready signal was sent.

BSD-Reference: 4.1 Main Drive

Initial Actions

• Switch Off the power, then switch On the power.

Procedure

Enter Diagnostic (EDC) Mode. Using the arrows, scroll to [DC330 Test Routines, 100 Moto] to start the motor. The motor rotates.

Remove the Right Cover REP 1.2 and check the motor connector on the Main PWB. The connector on the Main PWB is securely connected. YN

• Check that there is no contamination present.

• Check for broken and defective wires or cables.

• Securely reconnect the motor connector.

Manually rotate the Main Drive Unit. The Main Drive Motor rotates freely.

Replace the Main Drive Unit (REP 1.10), PL 4.6.

The Main PWB is defective.

• Replace the Main PWB (REP 1.8), PL 1.1.

If the problem persists, replace the Main PWB, (REP 1.8), PL 1.1.

06-100 / 200 Laser Module (LSU) Motor Fault

The machine has detected that the Laser Module Drive Motor is not working correctly.

BSD-Reference: 6.1 LSU (ROS)

Procedure

WARNING

DANGER: Ne pas effectuer de dépannage avec le contact principal activé ou avec l'alimentation électrique appliquée à la machine: celle-ci pourrait démarrer et causer de graves blessures.

AVVERTENZA: Non effettuare alcuna riparazione con la macchina accesa o con l'alimentazione elettrica inserita. La macchina potrebbe avviarsi all'improvviso e causare gravi ferite.

AVISO: No realice rep ar aciones con la máquina encendida o conect ada a la corr iente. La máquina podría activarse y ocasionar daños personales graves.

WARNING

Use eye protection when performing the following procedure. Failure to wear eye protection could result in serious personal injury.

DANGER: Porter des lunettes de sécurité pendant la procédure suivante . À défaut, de graves blessures peuvent se produire.

AVVERTENZA: Indossare occhiali di protezione durante la seguente procedura. In caso contrario, si possono provocare gravi ferite.

VORSICHT: Folgende Verfahren dürfen nicht ohne Schutzbrille angewandt werden. Die Nichteinhaltung dieser Regel kann zu ernsthaften körperlichen Verletzungen führen.

AVISO: Use gafas de protección para realizar el procedimiento siguiente. No proteger los ojos puede ocasionar daños personales graves.

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Status Indic a tor RAPs

04-500, 06-100 / 200

Enter Diagnostic (EDC) Mode. Select: [DC330 Component Control, 110 LSU, LSU Mot1 Run] to test the LSU motor. The motor runs. YN

Check the Main Wire Harness and connectors on the Laser Module. The connections are secure. YN

• Check that there are no broken or defective wires and that no contamination is present

• Disconnect and securely reconnect the harness.

Check the harness for a short circuit or open circuit. The harness is OK.

• Check that there are no broken or defective wires and that no contaminatin is present

• Replace the Harness (REP 1.11), PL 4.1.

Replace the LSU Laser Module (REP 1.11), PL 4.1.

Go to SCP 04 Final Actions.

07-110 Paper Tray 1 Empty Fault

The Tray Empty Sensor failed to detect paper in the tray

BSD-Reference: 7.1 Paper Feed and Registration

Initial Actions

Ensure that paper is loaded in the tray. Clear any jammed sheets. Refer to Section 7: Troubleshooting in the Xerox® Phaser® 3052/3260 User Guide for detailed instructions on clearing paper jams.

Procedure

Check the Paper Tray Empty Sensor Actuator. The actuator moves freely and is undamaged. YN

Replace the Paper Tray Empty Sensor Actuator (REP 1.14), PL 4.5.

Enter Diagnostic (EDC) Mode. Select [DC330 Test Routines, 102 Sensor, Tray 1 Empty] to block and clear the Tray 1 Empty Sensor. The Sensor Signal changes.

Check for 3.3 VDC at the Paper Tray Empty Sensor. Voltage is present at the Paper Tray Empty Sensor. YN

Check for 3.3 VDC at the Main PWB. Voltage is present at the Main PWB. YN

Check that all voltages are present between the HVPS PWB and the Main PWB. The voltages between the HVPS PWB and the Main PWB are

present. YN

• Replace the HVPS PWB (REP 1.7), PL 4.1.

• Replace the Main PWB (REP 1.8), PL 1.1.

Status Indicator RAPs

06-100 / 200 , 07-110

Replace the Paper Tray Empty Sensor PL 4.5.

If the problem is intermittent, check the circuit of the Tray Empty Sensor.

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07-130 Paper Jam in Tray 1 Fault

A paper jam has occurred in Tray 1.

BSD-Reference: 7.1 Paper Feed and Registration

Initial Actions

• Remove jammed paper from Tray 1 area. Refer to Section 7: Troubleshooting, in the Xerox® Phaser® 3052/3260 User Guide for detailed instructions on clearing paper jams.

• Clear the paper path of any debris or obstructions.

• Ensure the loaded paper is within machine specifications. Refer to Section 6 General Procedures for product specifications.

Check all voltages are present between the HVPS PWB and the Main PWB.

The voltages between the HVPS PWB and the Main PWB are present YN

• Replace the HVPS PWB (REP 1.7), PL 4.1.

• Replace the Main PWB (REP 1.8), PL 1.1.

Replace the Feed Sensor PWB (REP 1.14), PL 4.4.

Replace the Feed Clutch (REP 1.13), PL 4.1.

Perform SCP Final Actions.

Procedure

Remove Tray 1 and ensure that guides are set correctly. The paper is loaded correctly in the tray. YN

Align the paper in Tray 1 then reinsert the tray.

Check the position of the jammed sheet. The lead edge reached the Retard Roll.

Enter Diagnostic (EDC) Mode. Se lect: [DC330 Test Routines, 102-Sensor, Feed Sens] to block and clear the Paper Feed Sensor. The sensor is signal changes.

Check for 3.3 VDC on the Feed Sensor PWB. The voltage is present at the connector on the Feed Sensor PWB. YN

Check for 3.3 VDC on the Main PWB. The voltage is present on the Main PWB. YN

Check that all voltages are present between the HVPS PWS and the Main PWB. The voltages between the HVPS PWB and the Main P WB are

present. YN

• Replace the HVPS PWB (REP 1.7), PL 4.1.

• Replace the Main PWB (REP 1.8) , PL 1.1.

Replace the Feed Sensor PWB (REP 1.14), PL 4.4.

Remove any jammed paper. Check the following for wear or damage and replace as required:

• Retard Roller, [REP 1.12], PL 4.5.

• Pick up (Feed) and Forward Roll Assembly, (REP 1.15) , PL 4.5.

Replace the Feed Sensor PWB (REP 1.14), PL 4.4.

In Diagnostics, go to [101-Clutch, Tray 1 Pick up] to energize the clutch. The clutch

engages. YN

Check for 24 VDC on the Paper Feed PWB. The voltage is present at the connector on the Paper Feed PWB.

AAB

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Status Indic a tor RAPs

07-130

07-500 Manual Feed Slot Paper Empty Fault

The Registration Sensor failed to detect paper in the Manual Feed Slot.

07-530 Paper Feed Fault - Manual Feed Slot

The lead edge was not detected by the Paper Feed Sensor.

BSD-Reference: 7.1 Paper Feed and Registration

Initial Actions

Ensure that paper is loaded in the tray. Clear any jammed sheets. Refer to Section 7: Troubleshooting, in the Xerox® Phaser® 3052/3260 User Guide for detailed instructions on clearing paper jams.

Procedure

Check the Registration Sensor actuator. The actuator moves freely and is undamaged. YN

• Check that no contamination is present.

• Replace the Registration Sensor Actuator (REP 1.14), PL 4.4.

Enter Diagnostics (EDC) Mode [DC330 Test Routines, 102-Sensor, Registration Sensor]. to block and clear the Registration Sensor. The sensor signal changes.

Check for 3.3 VDC on the Main PWB. The voltage is present on the Main PWB. YN

• Replace the HVPS PWB (REP 1.7), PL 4.1.

• Replace the Main PWB (REP 1.8), PL 1.1.

Replace the Feed Sensor PWB (REP 1.14), PL 4.4.

Perform SCP Final Actions.

BSD-Reference: 7.1 Paper Feed and Registration

Initial Actions

Clear any jammed sheets. Refer to Section 7: Troubleshooting, in the Xerox® Phaser® 3052/ 3260 User Guide for detailed instructions on clearing paper jams.

Procedure

Check the position of the jammed sheet. The lead edge reached the Retard Roll. YN

Enter Diagnostic (EDC) Mode. Select: [DC330 Test Routines, 102-Sensor, Feed Sens] to block and clear the Paper Feed Sensor. The sensor is OK.

• Check for an open or short circuit.

• Replace the Feed Sensor (REP 1.14), PL 4.4.

In Diagnostic Mode, select: [101-Clutch, Registration] to engage the drive to pick up paper from tray 1. The clutch engages.

• Check for an open or short circuit.

• Replace the Tray 1 Pick up (Feed) Clutch (REP 1.13), PL 4.1.

Perform SCP Final Actions.

Check the Paper Feed actuator. The actuator moves freely and is undamaged.

Replace the Paper Feed actuator, (REP 1.14), PL 4.4.

Inspect the Paper Feed Sensor for damage. The sensor is OK.

• Check for an open or short circuit.

• Replace the Paper Feed Sensor PWB (REP 1.14), PL 4.4.

Status Indicator RAPs

07-500 , 07-530

Check the circuit of the Paper Feed PWB.

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