Xerox Phaser 2135 Service Quick Reference Guide
®
P H A S E R
2 1 3 5
C O L O R PR I N T E R
Service Quick Reference Guide
PHASER® 2135
COLOR PRINTER
Service Quick Reference Guide
Warning
The following servicing instructions are for
use by qualified service personnel only. To
avoid personal injury, do not perform any
servicing other than that contained in
operating instructions unless you are qualified
to do so.
This printing: January 2001
071-0725-00
Copyright © Xerox Corporation. Unpublished rights reserved under the copyright laws of
the United States. Contents of this publication may not be reproduced in any form without
permission of Xerox Corporation.
Phaser®, PhaserShare®, ColorStix®, the T ekColor® icon, Made For Each Other®, DocuPrint®,
WorkSet®, Ethernet®, the stylized X, and XEROX® are registered trademarks of Xerox
Corporation. PhaserLink™, PhaserPort™, PhaserPrint™, PhaserSym™, PhaserTools™,
InfoSMART™, and the TekColor™ name are trademarks of Xerox Corporation. TekColor
SM
and RealSUPPORTSM are service marks of Xerox Corporation.
Care
®
FTP
Software is a registered trademark of FTP Software, Incorporated.
PCL® and HP-GL
®
are registered trademarks of Hewlett-Packard Corporation.
Novell® and NetWare® are registered trademarks of Novell, Incorporated.
Sun®, Sun Microsystems®, and Sun Microsystems Computer Corporation® are registered
trademarks of Sun Microsystems, Incorporated.Other marks are trademarks or registered
trademarks of the companies with which they are associated.
All trademarks noted herein are either the property of Xerox Corporation, Pantone, Inc., or
their respective companies.
© Pantone, Inc., 1988.
TE/sn
Users safety summary
Terms in
manual:
Power source:
between the supply conductors or between either supply conductor and ground.
Use only the specified power cord and connector. For 220 VAC printers, do not
apply more than 260 volts RMS between the supply conductors or between either
supply conductor and ground. Use only the specified power cord and connector.
Refer to a qualified service technician for changes to the cord or connector.
Operation of product:
technician to replace fuses inside the product. Do not operate without the covers
and panels properly installed. Do not operate in an atmosphere of explosive
gases.
Safety instructions:
product into a power source.
Terms on
product:
Care of product:
Disconnect the power plug if the power cord or plug is frayed or otherwise
damaged, if you spill anything into the case, if product is exposed to any excess
moisture, if product is dropped or damaged, if you suspect that the pr oduct needs
servicing or repair, and whenever you clean the product.
CAUTION Conditions that can result in damage to the product.
WARNING Conditions that can result in personal injury
or loss of life.
For 110 VAC printers, Do not apply more than 140 volts RMS
Avoid electric shock by contacting a qualified service
Read all installation instructions carefully before you plug the
CAUTION A personal injury hazard exists that may not be
apparent. For example, a panel may cover the hazardous area.
Also applies to a hazard to property including the product itself.
DANGER A personal injury hazard exists in the area where
you see the sign.
Disconnect the power plug by pulling the plug, not the cord.
Ground the product:
grounded AC outlets only. If necessary, contact a licensed electrician to install a
properly grounded outlet.
Lifting the printer:
lift the printer.
Plug the three-wire power cord (with grounding prong) into
To avoid injury or damage to the printer, use three people to
Symbols as marked on product:
DANGER high voltage:
Protective ground (earth) terminal:
Use caution. Refer to the manual(s) for information:
!
WARNING:
controls (and other conductive parts) can cause an electrical shock. Electrical
product may be hazardous if misused.
If the product loses the ground connection, usage of knobs and
Service safety summary
For qualified service personnel only:
Summary.
Do not service alone:
product unless another person capable of rendering first aid or resuscitation is
present.
Use care when servicing with power on:
points in this product. To avoid personal injury, do not touch exposed
connections and components while power is on.
Disconnect power before removing the power supply shield, soldering, or
replacing components.
Do not wear jewelry:
other metallic objects could come into contact with dangerous voltages and
currents.
Power source:
not apply more than 120 or 250 volts AC RMS (depending on printer model)
between the supply conductors or between either supply conductor and ground.
A pr otective ground connection by way of the gr ounding conductor in the power
cord is essential for safe operation.
Do not perform internal service or adjustment of this
Remove jewelry prior to servicing. Rings, necklaces, and
This product is intended to operate from a power source that will
Refer also to the preceding Users Safety
Dangerous voltages may exist at several
Contents
General Information 1
The Phaser 2135 Color Printer 2
Printer RAM and printer capabilities 4
CRC life counter behavior 4
Print engine assemblies 5
The image processor board 8
The control panel 9
On Line LED 9
! Fault 9
Rear panel 10
Accessing special operating modes 11
System controller board LEDs 11
Paper tray size sensing 12
Specifications 13
Regulatory specifications 16
Error Codes and Messages 17
Error messages 17
Troubleshooting 29
Fault History Log 29
Power on self-diagnostic test 30
Print engine troubleshooting 31
Testing the print engine controller board 31
Verifying printer operation by using its self-test print 32
Verifying power supply operation 32
Measuring power supply voltages 32
Inspecting the low-voltage power supply fuse 34
Safety interlocks 34
Ensuring the +5 VDC loop is complete 35
Testing for a shorted motor 36
Motor and fuser roller resistances 37
Media jams and the paper path 38
Media-based problems 38
Media problems 38
Multiple-sheet pick 38
The media skews passing through the paper path 39
The paper tray indicates it is empty when it is not 39
Service Guide
v
Jams 40
Wrong media 40
Paper jams at the paper tray 40
Manual bypass feeder feed jams 41
Paper jams at the registration rollers 41
Paper jams at the transfer belt 41
Fuser jams 42
Eject jams 42
Jams in the duplex unit 43
No imaging drum installed 43
Imaging drum up/down error 43
Fan error 44
Fuser unit error 44
Other problems 45
The printer continuously displays “Booting” or “Initializing.” 45
False “No toner cartridge installed” message 45
False “No fuser unit installed” message 45
Right-side door indicated being open when it is closed 46
High temperature error 46
Low temperature error 46
Invalid memory DIMM 46
Printing and print quality problems 47
Light or blurred images 47
Dark, stained background 48
Blank print 49
Black stripe in direction of paper travel 50
White stripe in direction of paper travel 51
Poor fusing, toner offsetting 52
Repeating defect or voids on print 53
Missing characters or voids in print 54
Color misalignments 55
Unexpected colors 56
Image is skewed on the paper 57
Image is not centered on the print 57
The print is wrinkled 57
Macintosh printing problems 58
Image never prints 58
Image is rotated 90 degrees 58
Image prints in black-and-white 58
Printer isn’t in the Chooser 59
Windows printing problems 59
Image never prints 59
vi
Phaser 2135 Color Printer
Service Tests and Adjustments 61
Starting the diagnostics mode 61
Switch scan test 63
Motor and clutch tests 69
Test printing 72
Consumable count initialization 74
Consumable counter display 75
Consumable continuation counter display 76
Adjusting color density and balance 77
Printing a Test Page 77
Interpreting the Color Balance test print 77
What to look for 78
Making adjustments 78
Adjustment recovery 79
Cleaning and Maintenance 81
Service preventive maintenance procedure 81
Recommended tools 82
Periodically replaced parts 82
Cleaning 83
Cleaning the LED bar 83
Cleaning the pickup roller 83
Resetting NVRAM 85
FRU Disassembly 87
About screw colors 87
Cabinet panels 88
Top cover 88
Rear cover 89
Front cover 90
Left-side cover 91
Face-up tray 92
Right door 93
Frame components 94
Electrical card cage cooling fan 94
Front power supply fan 95
Rear power supply fan 96
Rear shield plate 97
Electrical card cage 98
Printer unit chassis 100
Top cover inner frame and front/rear top cover spring assembly 102
Front plate assembly 104
Service Guide
vii
Electronic boards 105
System controller board 105
RAM DIMMs 106
Hard drive 107
Print engine controller board 108
Toner sensor board 109
Entrance sensor board 111
High voltage power supply 112
Low voltage power supply 114
Control panel 115
Paper feed components 116
Tray 1 feed roller and nudger roller 116
Paper-size sensing board 117
Main feeder assembly 118
Paper tray lift motor 118
Multi-sheet bypass feeder components 119
Multi-sheet bypass feeder 119
Drive gear 119
Multi-sheet bypass feeder sensors 119
Temperature/humidity sensor board 119
Paper transport components 121
Tray 1 entrance sensor actuator 121
Belt entrance and multi-sheet bypass feed sensor actuators 122
Duplex solenoid and exit solenoid 123
Transfer belt unit 124
Registration components 125
Registration clutch 125
Registration motor assembly 126
Registration roller assembly A and drive gear 127
Registration roller assembly B 129
Exit assembly and fuser components 130
Duplex guide assembly 130
Fuser latching handle (front) 132
Fuser latching handle (rear) 134
Fuser exit roller 135
Exit sensor assembly 137
Eject guide assembly 138
Stack full sensor 139
viii
Phaser 2135 Color Printer
Drive assembly components 141
Main motor assembly 141
Imaging drum motor 142
Fuser motor and transfer belt drive motor assembly 143
Xerographic components 144
Shutter plate 144
Color registration sensor assembly 145
Color registration solenoid 146
LED assembly 147
Drum contact assembly 148
Toner sensor actuators 149
Duplex unit 151
FRU List 153
Using the parts list 153
Test Prints 173
Wiring Diagram 177
Service Guide
ix
Figures
The Phaser 2135 Color Printer with lower tray assembly and lower tray deck 1
Print engine circuit boards 5
Print engine sensor and switch locations 6
Print engine motors, clutches and solenoids 7
Features of the controller board 8
The control panel 9
The printer rear panel 10
Tray switch sensors and actuators 12
Door safety interlock switches 35
Print problem caused by dirty LED lens 83
Removing the top cover 88
Removing the rear cover 89
Removing the front cover 90
Removing the left-side cover 91
Removing the face-up tray 92
Removing the right door. 93
Removing the electrical card cage cooling fan 94
Removing the front power supply fan 95
Removing the rear power supply fan 96
Removing the rear shield plate 97
Removing the electrical card cage 99
Disconnecting the registration motor in-line connector (HOPFF) 100
Removing the printer unit chassis 101
Removing the top shield plate 103
Removing the left plate assembly 104
Removing the system controller board 105
Removing the RAM DIMMs 106
Removing the hard drive 107
Removing the print engine controller 108
Removing the toner sensor board 110
Removing the entrance sensor board 111
Removing the high voltage power supply 113
Removing the low voltage power supply 114
Removing the control panel 115
Removing the feed rollers and nudger roller 116
Removing the feed roller and nudger roller 117
Removing the main feeder assembly 118
Removing the multi-sheet bypass feeder 120
x
Phaser 2135 Color Printer
Removing the tray 1 entrance sensor actuator 121
Removing the belt entrance sensor actuator 122
Removing the duplex solenoid and the exit solenoid 123
Removing the transfer belt unit 124
Removing the registration clutch 125
Removing the registration motor assembly 126
Removing the registration roller assembly A and drive gear 128
Removing the registration roller assembly B 129
Removing the duplex guide assembly 131
Fuser latching handle (left) 133
Fuser latching handle (left) 134
Removing the fuser exit roller 136
Removing the exit sensor assembly 137
Removing the eject guide assembly 138
Removing the stack full sensor 140
Removing the main motor assembly 142
Removing the fuser motor and transfer belt drive motor assembly 143
Removing the shutter plate 144
Removing the color registration sensor assembly 145
Removing the color registration solenoid 146
Removing an LED assembly 147
Removing the drum contact assembly 148
Removing the toner sensor actuators 150
Removing the duplex unit 151
Cabinet and top cover FRUs 155
Top cover FRUs 157
Printer chassis FRUs (1 of 2) 159
Printer chassis FRUs (2 of 2) 161
Paper tray and paper tray guides FRUs 163
Electrical components FRUs 164
Duplexer unit 165
Lower Tray Assembly FRUs 167
Wiring diagram 177
Wire routing at the engine controller board 178
Details of wiring passthru 179
Wiring under the top shield plate 180
Wiring harnesses route by the imaging drum motors 181
Wire routing by the fuser and transfer belt motor unit. 181
Ribbon cable routing under the toner sensor board 182
Service Guide
xi
Tables
Entering special operating modes 11
Paper size detection 12
Physical dimensions 13
Printer clearances 13
Functional specifications 14
Electrical specifications 15
Environmental specifications 15
Printer fault messages 17
System controller board diagnostic error codes 27
System controller board fatal error codes 28
POWER connector pinout 33
Motor and fuser roller resistances 37
Engine maintenance mode menu 62
Switch scans and the sensor and switches test 64
Motor and clutch test constraints 70
Test Print menu 72
Table 1: Initialization items - consumables 74
Consumable counter menu items 75
Consumable life-cycle counts 76
Periodically replaced parts 82
FRU parts list of the printer cabinet and top cover 154
FRU part list of the top cover inner frame 156
FRU part list of the printer chassis (1 of 2) 158
FRU of the printer chassis (2 of 2) 160
FRU of the paper tray and paper tray guides 162
Electrical components FRUs 164
FRUs of the duplexer unit 165
FRUs of the Lower Tray Assembly 166
Hardware kit 168
Gear kit 168
Harness kit 169
Sensor flag kit 170
Customer supplies and accessories 170
xii
Phaser 2135 Color Printer
General Information
This service guide contains information useful for troubleshooting, repairing,
adjusting, and maintaining the Xerox Phaser
includes troubleshooting guides, adjustment procedures and a field replaceable
units (FRU) list.
Topics such as printer theory of operation and required service tools are located
on the companion
To ensure a complete understanding of the product, Xerox recommends
participation in Phaser 2135 printer service training.
Color Printer Service & Support Resources CD-ROM
®
2135 Color Printer. This manual
.
0725-56
The Phaser 2135 Color Printer with lower tray assembly and lower tray deck
Service Guide
1
The Phaser 2135 Color Printer
The Phaser 2135 Color Printer combines a 4-color, LED-based, tandem-design
Tabloid print engine with an EFI image processing controller board supporting
Adobe’s PostScript Level 3 page description language. The controller features a
bi-directional parallel interface and an Ethernet port for host communication. The
Ethernet port supports EtherTalk 10/100baseT, Novell and TCP/IP. All printer
versions support the color PCL5C printer language.
The printer is available in three configurations:
The
■
Phaser 2135N
Additional 64-, 128- and 256-Mbyte RAM DIMMs can be added with a
maximum usable capacity is 512 Mbytes. The printer contains
136 standard, built-in fonts. The Phaser 2135N prints at a color
resolutions of 600 x 600 dots-per-inch and 600 x 1200 dots-per-inch.
The
■
Phaser 2135DT
192 Mbytes of memory, an auto-duplexer, an internal hard drive and a
lower feeder tray assembly. With the hard drive the 2135DT supports a
print collation mode, a “First Page Preview” mode and a secure print
job “password” mode.
The
■
Phaser 2135DX
Phaser 2135DT printers but includes 256 MBytes of RAM and a
three-tray lower tray deck.
The printer supports the following resolutions:
600 x 600 dpi (Normal)
■
comes standard with 128 Mbytes of RAM.
is the same as the Phaser 2135N except it includes
has all the features and capabilities of the
600 x 1200 dpi (High-quality)
■
The printer also accepts 300 x 300 dpi files from PCL legacy drivers, PCL bit map
fonts, PCL bit map images, although these are imaged at 600 x 600 dpi. The
resolution supported is a function of the PDL used and the feature being selected,
such as Fax Friendly Black and Draft Mode. Both PostScript and PCL allow full
selection of all paper sources, paper sizes, paper types and output trays.
The auto-duplexer unit (optional on the Phaser 2135N) allows the printer to
automatically create two-sided prints.
Print speeds depend on the chosen resolution and selected media. For r esolutions
of 600 x 600 (standard), in color, the printer prints at 21 pages-per-minute (ppm)
on paper. Monochrome printing is at 26 ppm on paper. Transparency film
printing is always 6.5 ppm. For 600 x 1200 dpi (enhanced) color printing, the
printer prints color at the same speeds as standard mode.
The printer support printing on paper sizes such as A-, A4- , Legal-, B-, A3-size
and 12 x 18 in. paper and transparency film from an adjustable tray. The printer
supports up to 5 trays. The printer also features a built-in multi-sheet bypass
feeder from which specialty media, cardstock and envelopes can be fed.
2
Phaser 2135 Color Printer
If the printer is equipped with multiple trays loaded with the same-size paper, the
printer will switch to an alternate tray as a paper source when a tray runs out of
paper.
The printer support these tray combination:
One lower tray assembly
■
Two lower tray assemblies
■
One three-tray lower tray-desk
■
One lower tray assembly and a three-tray lower tray deck
■
After being idle for the selected amount of time the printer switches into its
Energy Star mode where it consumes less than 45 watts of power. It “awakens”
upon receiving data at any of its ports.
Proof Jobs.
A proof job is a specific case of a multiple-copy job. With a proof job,
the customer assigns a password and copy account at the client workstation
before printing. The first set of prints are printed immediately. The original
number of requested sets are printed after the customer enters the matching
password on the printer’s control panel. The customer has the option of printing
the original number of requested sets or deleting the job. Since more than one job
may be associated with the same password, the customer can print all the jobs,
delete all the jobs or select or delete individual jobs. A proof job that has not been
printed is retained on hard disk thr ough power cycles. Pr oof jobs sent to a printer
without the hard disk option are not printed and are discarded.
Secure Jobs.
Secure printing allows the customer to defer printing of a job until a
matching password is entered from the control panel. The customer assigns the
password at the client workstation before printing. The job is stor ed, and printing
is delayed until the password is entered on the printer’s control panel. Since more
than one job can have the same password, all secure jobs with the same password
are printed. A secure job that has not been printed or released is retained on disk
through power cycles. The internal hard drive is required for this function.
TIFF Direct Printing.
TIFF files consist of compressed binary images. The TIFF
format itself has no capability to select printing options such as orientation, paper
size, or duplexing. All TIFF files downloaded to the printer are processed using
the default PostScript parameters stored in the printer. Auto sensing of TIFF files
are included in the emulation sensing and switching logic when the TIFF option is
enabled. TIFF direct printing requires the internal hard drive.
PDF Direct Printing
. The printer supports a native PDF image processing.
Processing PDF files directly requir es a hard disk. PDF printing uses the printer’s
currently defined imaging settings. Auto sensing of PDF files are included in the
emulation sensing and switching logic when the PDF option is installed. PDF
direct printing requires the internal hard drive.
Service Guide
3
Printer RAM and printer capabilities
The printer features three DIMM connectors which accept 64-, 128-, and
256-Mbytes RAM DIMMs. The printer can use off-the-shelf RAM meeting these
specifications:
168-pin DIMM
■
Synchronous DRAM
■
3.3 volt
■
9 nsec speed
■
Valid on-board Serial Presence Detect ROM.
■
The Startup page and the Configuration Page list the amount of RAM installed in
the printer.
If the DIMM does not meets the system controller board’s specifications, then the
printer reports an “Invalid Memory DIMM Configuration” message and stops the
booting process.
If the power-up self-test diagnostics detect a DIMM with defective memory cells
the printer declares “Diagnostics Failed - Press Enter to Continue.” After the
enter key is pressed the boot process continues and the defective RAM DIMM is
ignored. Note that a seriously defective RAM DIMMs (with grounded address
lines, for example) can keep the system controller board from booting up at all.
With more memory the printer gains the capabilities of printing without having
to use image compression (which trades less installed RAM for longer image
processing time) and dual frame buffers for printing one image while processing
a second image (which gives greater printing throughput).
The printer features three slots each of which can contain a 64-, 128-, or
256-Mbytes SDRAM DIMM. Any slot may be used for any size DIMM. DRAM
memory totalling beyond 512 Mbytes will be ignored.
512 Mbytes, 256-Mbyte DRAM DIMMs cannot be mixed with 128-Mbyte RAM
DIMMs.
non-volatile memory (NVRAM), to store all for the necessary values that can be
set on the printer.
The image-processing controller board also contains 16-kbytes of
For a capacity of
CRC life counter behavior
Internal counters track customer replaceable consumable (CRC) life usage and
store the values in NVRAM. The controller monitors these counters in order to
display the near end-of-use and end-of-use messages.
The toner states displayed are OK, Low, and Empty, where the engine senses and
automatically reports the Low and Empty states. When the empty state is
reached for toner, the printer terminates printing at the end of current page and
displays the appropriate message on the control panel. No further jobs are
accepted from any input port. All printer CRCs wait for the current print job to
finish before declaring a Low or Empty state.
4
Phaser 2135 Color Printer
Print engine assemblies
Toner Sensor Board
Control Panel Board
Low Voltage
Power Supply
Board
System Controller Board
Engine Controller Board
High Voltage
Power Supply Board
Print engine circuit boards
Paper Size Sensor Board
Entrance Sensor Board
Service Guide
0725-64
5
Face-up Tray Open Sensor
Stack Full Sensor
Exit Sensor
Color Registration
Sensor Assembly
Temperature/
Humidity
Sensor Board
Belt Entrance
Sensor
Cyan Toner Cartridge Sensor
Magenta Toner Cartridge Sensor
Yellow Toner Cartridge Sensor
Black Toner Cartridge Sensor
MBF Home Position
Sensor
MBFTransparency
Sensor
MPT Empty Sensor
Top Door
Open Switch
Right-side Door
Open Switch
Tray 1 Low Paper Sensor
Tray 1 Paper Out Sensor
Entrance Sensor
Registration Sensor
Print engine sensor and switch locations
6
Phaser 2135 Color Printer
Waste Toner Sensor
0725-63
Duplex Solenoid
Fuser Motor
Exit Solenoid
Color Registration
Shutter Solenoid
Tray Lift Motor
Cyan Imaging Drum Motor
Magenta Imaging Drum Motor
Yellow Imaging Drum Motor
Black Imaging Drum Motor
Transfer Belt Drive Motor
Registration Motor
Registration Clutch
Paper Feed Motor
0725-62
Print engine motors, clutches and solenoids
Service Guide
7
The image processor board
SDRAM
Fan cooled processor
Features of the controller board
ROM DIMM
Hard drive
0728-05
8
Phaser 2135 Color Printer
The control panel
The control panel consists of eight labeled keys. These keys navigate the menu
system for printer operations. Two LEDs on the display indicate On Line and
active faults. The LCD display is two lines by twenty-four characters wide.
Menu up/down
Item up/down
Value up/down
C/
The control panel
Key 0 places the printer off-line or on-line. Key 4 is an Enter key. The pairs of
keys 1 and 5 are used to scroll through the main menu. Keys 2 and 6 navigate the
sub menus, and Keys 3 and 7 scroll sub-menu values. Key 6 cancels print jobs.
On Line LED
Green in color, this LED indicates when the printer is “On Line” and ready to
process data. When transitioning from “On Line” to “Off Line”, the LED flashes
at a rate of two times per second. When data is being received and processed, the
LED flashes at a rate of once per second.
! Fault
Red in color, this LED illuminates whenever operator intervention is required,
such as a paper jam in the printer.
Service Guide
9
Rear panel
The rear panel of the printer features the host interface connectors:
Bi-directional parallel IEEE 1284-B connector.
■
Twisted Pair 10/100baseT Ethernet connector.
■
LEDs
Ethernet port
Parallel port
The printer rear panel
off
The LED LNK is
blinks
while data is transmitted to the host.
The LED SPD is
when the card is set for 16 MBPS.
10
Phaser 2135 Color Printer
when the printer is not installed on an Ethernet network, it
off
when the card is set for 4 megabits-per-second (MBPS), on
0728-03
Accessing special operating modes
The printer can be placed in diagnostics or other operation modes by
simultaneously holding the
Menu Up (1)
the printer.
Entering special operating modes
Key Combination Mode
On Line (0) and
Enter (4)
Menu Up (1) and
Menu Down (5)
Menu Up (1) and
Enter (4)
Enter (4) and
Value Down (7)
This enables the
The Reset Menu is not normally available to the customer, as it contains
the ability to format devices and perform a factory reset of all items.
The control panel displays
To exit, switch the printer power off, then on.
This forces the
The Control Panel will display
Mode
on the second line. This indicates that the printer is ready to be
have its flash firmware updated.
To exit, switch the printer power off, then on.
Forces the printer into the
controller.
The control panel displays
that the printer is ready to enter diagnostics.
To exit, switch the printer power off, then on.
This reinitiates the NVRAM to factory defaults for all values except copy
counts and consumable counts.
The control panel displays
Reset Menu
Software Update Mode
and the
Ready
Engine Diagnostics Mode
Diag Mode 1?
Ready
Enter (4)
to become available at the control panel.
when completed.
Entering...
when complete.
keys as you turn on
on the parallel port.
on the first line
in the first line. This indicates
and Download
, bypassing the
System controller board LEDs
A power LED (PWR), when illuminated, indicates +5V is being supplied to the
system controller board.
The LED HDD, illuminates to flashes to indicate hard drive read/write activity.
LED GIO2 flashes to indicate proper CPU operation.
LED GIO3; off indicates 10baseT connection, on indicates 100baseT.
Service Guide
11
Paper tray size sensing
The position of a multi-slotted plate, at the rear of the paper tray, is set according
to the position of the tray’s paper guides. Upon insertion of the tray in the printer,
the plate’s four rows of slots activate four switches. The combinations of the slot
positions indicate the size of the paper in the tray.
Paper size detection
State of Microswitch Paper Size
SW1
(top)
0000No tray installed
0001B4
0010A4 (landscape)
0011A3-Nobi
0100Legal 13 in.
0101Legal 14 in.
0110A5
0111A6
1000B5 (landscape)
1001A3
1010A/Letter (landscape)
1011B/Tabloid
1100B5 (portrait)
1101Executive
1110A4 (portrait)
1111A/Letter (portrait)
SW2 SW3 SW4
(bottom)
Back of paper tray
Tray switch sensors and actuators
12
Phaser 2135 Color Printer
Paper tray
sensor board
0725-67
Specifications
Physical dimensions
Dimensions Specification
Height: 46.0 cm (18.1 in.)
Width: 66.6 cm (26.2 in.)
Depth: 62.6.0 cm (24.6 in.)
Weight: About 72 kgs (158 lbs.)
Printer clearances
Clearances Specification
Top: 91.5 cm (36 in.)
Left: 30.5 cm (12 in.)
Right: 30.5 cm (12 in.)
Front: Unlimited for removal of consumables
Rear: 15.3 cm (6 in.) for connecting computer cable and power cord
Mounting surface
flatness:
Each additional lower tray adds 12.7 cm (5 ins.)
The lower tray deck adds 48 cm (19 ins.)
Each additional lower tray adds 16.8 kgs (37 lbs.). The lower tray
deck weights 57.7 kbs (127 lbs)
Maximum deviation of 50 mm (2 in.) from horizontal, side-to-side,
with all four feet in contact with the table surface.
Service Guide
13
Functional specifications
Characteristic Specification
Printing process Electro-photographic, four color (CMYK) tandem transfer printing
Color medium Four toner cartridges each contain one of four colors: cyan, magenta,
Addressability Selectable 600 x 600 and 600 x 1200 dpi, text and graphics
Printing speed
pages per minute
(ppm)
yellow or black. The toner is a nonmagnetic, monocomponent
contact medium.
Time from paper-load to paper-eject for continuous printing:
Single-sided
A-size A4 B-size A3
Four-color: 20 21 11 11
Monochrome: 25 26 14.5 14.8
OHP: 6.6 6.4 na na
Cover/specialty: 10 10 6 5.8
Two-sided
Four-color: 10 10 5 5
Monochrome: 12 12 7 7
OHP: na na na na
Cover/specialty: na na na na
Print times do not include image processing time, which can vary
depending on image complexity.
Minimum printing
margins
Usable paper Tray: A-size (Letter), Legal, Executive (7.25 x 10.5 in.),
All sides 5 mm (0.2 in.),
A4-size (metric letter), SRA3, 12 x 18 in. B4, 8 x 13 in, A5
Tabloid (11 x 17 in.), A6, JIS B5, US Folio.
Use only premium bond laser printer or copier paper, transparency
film, card stock and glossy paper in Tray 1
Tray feed paper weight: 60 to 163 g/m2 (16 to 43 lb.)
Minimum paper size: 148 mm x 210 mm (5.83 x 8.27 in.)
Multi-sheet bypass feeder: A-size (Letter), Legal, Executive
(7.25 x 10.5 in.), 8 x 10 in., 12 x 18 in., A 4-size (metric letter),
SRA3, B4,
8 x 13 in, Tabloid (11 x 17 in.), A6, JIS B5, US Folio, A5. SP Folio,
, Statement,
Multi-sheet Bypass Feeder paper weight:
16 lb. to 54 lb. (60g/m2 to 203 g/m2)
Only
Xerox-brand Phaser 35-series A- and A4-size transparency film
is supported.
Automatic two-sided printing: 75 to 120 g/m2 (20 to 32 lb.)
A6 paper, transparency film, heavy card stock, and glossy paper are
not supported by Trays 2 thru 5
A-size A4 B-size A3
14
Phaser 2135 Color Printer
Functional specifications
Characteristic Specification
Paper tray capacity Tray 1: 550 sheets of 20 lb. paper, 250 standard transparencies,
200 premium transparencies.
Tray 2 and Tray 5: 550 sheets of paper.
Multi-sheet Bypass Feeder: single sheet to 100 sheets of standard
paper. Varying number of envelopes and other special stock. The
Multi-sheet Bypass Feeder can use media in the 20 to 203 gm2
range.
Electrical specifications
Characteristic Specification
Primary line voltages 99 to 140 VAC (115 VAC nominal)
Primary voltage frequency
range
Power consumption 150 Watts during standby state, (1300 Watts max)
Primary voltage fusing 110 VAC configuration – 20 Amp
Secondary DC voltages Low Voltage Power Supply High Voltage Power Supply
RF emissions Both 110 and 220 VAC-configured instruments pass these
198 to 264 VAC (220 VAC nominal)
50 (48 to 52) or 60 (58 to 62) Hz
1400 Watts during warm-up
550 Watts operation average reference value
42 Watts during Energy Star state
220 VA C configuration – 15 Amp
+3.3 VDC (CH) -900 to -1.4 kV
+ 5 V (DB) -10 to 400/+300 V
+12 V (SB) -100 to -700 V
+ 32 V (TB) +1k to +7 kV
+3.8 V (FIX) 0 to 7 kV
standards: FCC Part 15 Class B
VDE Class B
EN60555-2 Class A
VCCI (CISPR 22:1997) Class B
Environmental specifications
Characteristic Specification
Temperature
Operating
Non-operating
Storage
Humidity
Operating
Non-operating
10o to 32o C (50oto 90oF)
0o to 32o C (32o to 90o F)
-10o to 43o C (-14 to 109o F) (with supplies)
Media should be acclimated 24 hours before using in the printer.
10 to 80% relative humidity, non-condensing
10 to 90% relative humidity, non-condensing
Media should be acclimated 24 hours before using in the printer.
Service Guide
15
Environmental specifications
Characteristic Specification
Altitude
Operating
Non-operating
Vibration/shock
Operating
Non-Operating (vibration)
Non-operating (shock)
Acoustic Noise (operating) Standby: 45 dBa, Running: 54 dBa, Impulse: 57 dBa
0 to 2500 m (8,000 ft.) at 25oC
0 to 6000 m (20,000 ft.)
May drop any side or corner 50 mm (2 in.) without impairment of
subsequent operation.
On five mutually perpendicular axes: 0.5 g, 25-minute sweep, 5
to 200 to 5 Hz, 100 to 200 sec./sweep cycle. No resonant
frequencies below 50 Hz.
15 g, trapezoidal flared pulse, 20 msec each axis.
Regulatory specifications
The printer is a recognized component in conformance with the following
regulatory standards:
The packaged product meets ASTM D4169-93 and ASTM D4728-91
■
Transportation Standards.
Listed UL 1950 Information Processing and Business Equipment.
■
Certified CSA C22.2 No. 950 Safety of Information Technology
■
Equipment, Including Electrical Business Equipment.
GS licensed IEC 950 (1991) Second Edition; EN60950 Information
■
Processing and Business Equipment.
EN50022 (CISPR 22) Class B
■
EN61000-3-2
EN61000-3-3
VCCI (CISPR 22) Class B
FCC Class B (for 115 VAC equipment) pursuant to Sub-part J of Part 15.
■
ICES 03 Class B
16
Phaser 2135 Color Printer
Error Codes and Messages
Error messages
The front panel displays error codes when it encounters certain system failures.
These error codes are discussed in the next topic. Except for media jams and other
such errors, when an error code first occurs, cycle power on the printer to see if
the error re-occurs.
Printer fault messages
Code Front panel message Service message
A6 Jam Inside Top Cover, Open Cover, See
Labels
1.
Ensure the correct weight and type of paper is loaded in the feeder. Also
ensure the paper is loaded correctly in the feeder.
2.
Clean the bypass feeder’s pick roller.
3.
Test the main feed motor as described in “Motor and clutch tests” on
page 69.
4.
Replace the main feed motor.
5.
Replace the engine controller board.
A7 Jam Inside Top Cover, Open Cover, See
Labels
1.
Ensure the correct weight and type of paper is loaded in the currently used
tray. Also ensure the paper is loaded correctly in the tray.
2.
Clean the duplex unit’s rollers.
3.
Test the duplex motor and clutch as described in “Motor and clutch tests”
on page 69.
4.
Replace the duplex unit.
5.
Replace the engine controller board.
A10 Jam Inside Top Cover, Open Cover, See
Labels
1.
Ensure the correct weight and type of paper is loaded in the currently used
tray. Also ensure the paper is loaded correctly in the tray.
2.
Clean the exit rollers.
3.
Ensure the exit rolls rotate freely when the exit roller gear train is rotated.
4.
At the rear of the printer, inspect the gate which directs the print to the
face-up output bin or the face-down output bin.
5.
Test the fuser motor (which drives the exit gear train) using the test
described in “Motor and clutch tests” on page 69.
6.
Replace the engine controller board.
A6-Bypass Feeder Jam
A7-Duplex Entry Jam
A10-Paper Output Jam
Service Guide
17
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