Xerox Phaser 2135 Service Quick Reference Guide

P H A S E R

2 1 3 5

C O L O R PR I N T E R

Service Quick Reference Guide

PHASER® 2135 COLOR PRINTER

Service Quick Reference Guide

Warning The following servicing instructions are for use by qualified service personnel only. To avoid personal injury, do not perform any servicing other than that contained in operating instructions unless you are qualified to do so.

This printing: January 2001 071-0725-00

Copyright © Xerox Corporation. Unpublished rights reserved under the copyright laws of the United States. Contents of this publication may not be reproduced in any form without permission of Xerox Corporation. Phaser®, PhaserShare®, ColorStix®, the T ekColor® icon, Made For Each Other®, DocuPrint®, WorkSet®, Ethernet®, the stylized X, and XEROX® are registered trademarks of Xerox Corporation. PhaserLink™, PhaserPort™, PhaserPrint™, PhaserSym™, PhaserTools™, InfoSMART™, and the TekColor™ name are trademarks of Xerox Corporation. TekColor

and RealSUPPORTSM are service marks of Xerox Corporation.

Care

FTP

Software is a registered trademark of FTP Software, Incorporated.

PCL® and HP-GL

are registered trademarks of Hewlett-Packard Corporation. Novell® and NetWare® are registered trademarks of Novell, Incorporated. Sun®, Sun Microsystems®, and Sun Microsystems Computer Corporation® are registered trademarks of Sun Microsystems, Incorporated.Other marks are trademarks or registered trademarks of the companies with which they are associated.

All trademarks noted herein are either the property of Xerox Corporation, Pantone, Inc., or their respective companies. © Pantone, Inc., 1988.

TE/sn

Users safety summary

Terms in manual:

Power source:

between the supply conductors or between either supply conductor and ground. Use only the speciﬁed power cord and connector. For 220 VAC printers, do not apply more than 260 volts RMS between the supply conductors or between either supply conductor and ground. Use only the speciﬁed power cord and connector. Refer to a qualiﬁed service technician for changes to the cord or connector.

Operation of product:

technician to replace fuses inside the product. Do not operate without the covers and panels properly installed. Do not operate in an atmosphere of explosive gases.

Safety instructions:

product into a power source.

Terms on product:

Care of product:

Disconnect the power plug if the power cord or plug is frayed or otherwise damaged, if you spill anything into the case, if product is exposed to any excess moisture, if product is dropped or damaged, if you suspect that the pr oduct needs servicing or repair, and whenever you clean the product.

CAUTION Conditions that can result in damage to the product. WARNING Conditions that can result in personal injury

or loss of life.

For 110 VAC printers, Do not apply more than 140 volts RMS

Avoid electric shock by contacting a qualiﬁed service

Read all installation instructions carefully before you plug the

CAUTION A personal injury hazard exists that may not be

apparent. For example, a panel may cover the hazardous area. Also applies to a hazard to property including the product itself.

DANGER A personal injury hazard exists in the area where

you see the sign.

Disconnect the power plug by pulling the plug, not the cord.

Ground the product:

grounded AC outlets only. If necessary, contact a licensed electrician to install a properly grounded outlet.

Lifting the printer:

lift the printer.

Plug the three-wire power cord (with grounding prong) into

To avoid injury or damage to the printer, use three people to

Symbols as marked on product:

DANGER high voltage:

Protective ground (earth) terminal:

Use caution. Refer to the manual(s) for information:

WARNING:

controls (and other conductive parts) can cause an electrical shock. Electrical product may be hazardous if misused.

If the product loses the ground connection, usage of knobs and

Service safety summary

For qualiﬁed service personnel only:

Summary.

Do not service alone:

product unless another person capable of rendering ﬁrst aid or resuscitation is present.

Use care when servicing with power on:

points in this product. To avoid personal injury, do not touch exposed connections and components while power is on.

Disconnect power before removing the power supply shield, soldering, or replacing components.

Do not wear jewelry:

other metallic objects could come into contact with dangerous voltages and currents.

Power source:

not apply more than 120 or 250 volts AC RMS (depending on printer model) between the supply conductors or between either supply conductor and ground. A pr otective ground connection by way of the gr ounding conductor in the power cord is essential for safe operation.

Do not perform internal service or adjustment of this

Remove jewelry prior to servicing. Rings, necklaces, and

This product is intended to operate from a power source that will

Refer also to the preceding Users Safety

Dangerous voltages may exist at several

General Information 1

The Phaser 2135 Color Printer 2

Printer RAM and printer capabilities 4

CRC life counter behavior 4 Print engine assemblies 5 The image processor board 8

The control panel 9

On Line LED 9 ! Fault 9

Rear panel 10

Accessing special operating modes 11

System controller board LEDs 11

Paper tray size sensing 12 Specifications 13

Regulatory specifications 16

Error Codes and Messages 17

Error messages 17

Troubleshooting 29

Fault History Log 29 Power on self-diagnostic test 30 Print engine troubleshooting 31

Testing the print engine controller board 31

Verifying printer operation by using its self-test print 32

Verifying power supply operation 32

Measuring power supply voltages 32 Inspecting the low-voltage power supply fuse 34 Safety interlocks 34 Ensuring the +5 VDC loop is complete 35 Testing for a shorted motor 36

Motor and fuser roller resistances 37

Media jams and the paper path 38

Media-based problems 38

Media problems 38 Multiple-sheet pick 38 The media skews passing through the paper path 39 The paper tray indicates it is empty when it is not 39

Service Guide

Jams 40

Wrong media 40

Paper jams at the paper tray 40

Manual bypass feeder feed jams 41

Paper jams at the registration rollers 41

Paper jams at the transfer belt 41

Fuser jams 42

Eject jams 42

Jams in the duplex unit 43

No imaging drum installed 43

Imaging drum up/down error 43

Fan error 44

Fuser unit error 44 Other problems 45

The printer continuously displays “Booting” or “Initializing.” 45

False “No toner cartridge installed” message 45

False “No fuser unit installed” message 45

Right-side door indicated being open when it is closed 46

High temperature error 46

Low temperature error 46

Invalid memory DIMM 46

Printing and print quality problems 47

Light or blurred images 47

Dark, stained background 48

Blank print 49

Black stripe in direction of paper travel 50

White stripe in direction of paper travel 51

Poor fusing, toner offsetting 52

Repeating defect or voids on print 53

Missing characters or voids in print 54

Color misalignments 55

Unexpected colors 56

Image is skewed on the paper 57

Image is not centered on the print 57

The print is wrinkled 57

Macintosh printing problems 58

Image never prints 58 Image is rotated 90 degrees 58 Image prints in black-and-white 58 Printer isn’t in the Chooser 59

Windows printing problems 59

Image never prints 59

Phaser 2135 Color Printer

Service Tests and Adjustments 61

Starting the diagnostics mode 61

Switch scan test 63

Motor and clutch tests 69

Test printing 72

Consumable count initialization 74

Consumable counter display 75

Consumable continuation counter display 76

Adjusting color density and balance 77

Printing a Test Page 77 Interpreting the Color Balance test print 77 What to look for 78 Making adjustments 78 Adjustment recovery 79

Cleaning and Maintenance 81

Service preventive maintenance procedure 81 Recommended tools 82 Periodically replaced parts 82

Cleaning 83

Cleaning the LED bar 83

Cleaning the pickup roller 83

Resetting NVRAM 85

FRU Disassembly 87

About screw colors 87 Cabinet panels 88

Top cover 88

Rear cover 89

Front cover 90

Left-side cover 91

Face-up tray 92

Right door 93

Frame components 94

Electrical card cage cooling fan 94

Front power supply fan 95

Rear power supply fan 96

Rear shield plate 97

Electrical card cage 98

Printer unit chassis 100

Top cover inner frame and front/rear top cover spring assembly 102

Front plate assembly 104

Service Guide

vii

Electronic boards 105

System controller board 105 RAM DIMMs 106 Hard drive 107 Print engine controller board 108 Toner sensor board 109 Entrance sensor board 111 High voltage power supply 112 Low voltage power supply 114 Control panel 115

Paper feed components 116

Tray 1 feed roller and nudger roller 116 Paper-size sensing board 117 Main feeder assembly 118

Paper tray lift motor 118

Multi-sheet bypass feeder components 119

Multi-sheet bypass feeder 119

Drive gear 119

Multi-sheet bypass feeder sensors 119

Temperature/humidity sensor board 119

Paper transport components 121

Tray 1 entrance sensor actuator 121 Belt entrance and multi-sheet bypass feed sensor actuators 122 Duplex solenoid and exit solenoid 123 Transfer belt unit 124

Registration components 125

Registration clutch 125 Registration motor assembly 126 Registration roller assembly A and drive gear 127 Registration roller assembly B 129

Exit assembly and fuser components 130

Duplex guide assembly 130 Fuser latching handle (front) 132 Fuser latching handle (rear) 134 Fuser exit roller 135 Exit sensor assembly 137 Eject guide assembly 138 Stack full sensor 139

viii

Phaser 2135 Color Printer

Drive assembly components 141

Main motor assembly 141

Imaging drum motor 142

Fuser motor and transfer belt drive motor assembly 143

Xerographic components 144

Shutter plate 144

Color registration sensor assembly 145

Color registration solenoid 146

LED assembly 147

Drum contact assembly 148

Toner sensor actuators 149

Duplex unit 151

FRU List 153

Using the parts list 153

Test Prints 173

Wiring Diagram 177

Service Guide

Figures

The Phaser 2135 Color Printer with lower tray assembly and lower tray deck 1 Print engine circuit boards 5 Print engine sensor and switch locations 6 Print engine motors, clutches and solenoids 7 Features of the controller board 8 The control panel 9 The printer rear panel 10 Tray switch sensors and actuators 12 Door safety interlock switches 35 Print problem caused by dirty LED lens 83 Removing the top cover 88 Removing the rear cover 89 Removing the front cover 90 Removing the left-side cover 91 Removing the face-up tray 92 Removing the right door. 93 Removing the electrical card cage cooling fan 94 Removing the front power supply fan 95 Removing the rear power supply fan 96 Removing the rear shield plate 97 Removing the electrical card cage 99 Disconnecting the registration motor in-line connector (HOPFF) 100 Removing the printer unit chassis 101 Removing the top shield plate 103 Removing the left plate assembly 104 Removing the system controller board 105 Removing the RAM DIMMs 106 Removing the hard drive 107 Removing the print engine controller 108 Removing the toner sensor board 110 Removing the entrance sensor board 111 Removing the high voltage power supply 113 Removing the low voltage power supply 114 Removing the control panel 115 Removing the feed rollers and nudger roller 116 Removing the feed roller and nudger roller 117 Removing the main feeder assembly 118 Removing the multi-sheet bypass feeder 120

Phaser 2135 Color Printer

Removing the tray 1 entrance sensor actuator 121 Removing the belt entrance sensor actuator 122 Removing the duplex solenoid and the exit solenoid 123 Removing the transfer belt unit 124 Removing the registration clutch 125 Removing the registration motor assembly 126 Removing the registration roller assembly A and drive gear 128 Removing the registration roller assembly B 129 Removing the duplex guide assembly 131 Fuser latching handle (left) 133 Fuser latching handle (left) 134 Removing the fuser exit roller 136 Removing the exit sensor assembly 137 Removing the eject guide assembly 138 Removing the stack full sensor 140 Removing the main motor assembly 142 Removing the fuser motor and transfer belt drive motor assembly 143 Removing the shutter plate 144 Removing the color registration sensor assembly 145 Removing the color registration solenoid 146 Removing an LED assembly 147 Removing the drum contact assembly 148 Removing the toner sensor actuators 150 Removing the duplex unit 151 Cabinet and top cover FRUs 155 Top cover FRUs 157 Printer chassis FRUs (1 of 2) 159 Printer chassis FRUs (2 of 2) 161 Paper tray and paper tray guides FRUs 163 Electrical components FRUs 164 Duplexer unit 165 Lower Tray Assembly FRUs 167 Wiring diagram 177 Wire routing at the engine controller board 178 Details of wiring passthru 179 Wiring under the top shield plate 180 Wiring harnesses route by the imaging drum motors 181 Wire routing by the fuser and transfer belt motor unit. 181 Ribbon cable routing under the toner sensor board 182

Service Guide

Tables

Entering special operating modes 11 Paper size detection 12 Physical dimensions 13 Printer clearances 13 Functional specifications 14 Electrical specifications 15 Environmental specifications 15 Printer fault messages 17 System controller board diagnostic error codes 27 System controller board fatal error codes 28 POWER connector pinout 33 Motor and fuser roller resistances 37 Engine maintenance mode menu 62 Switch scans and the sensor and switches test 64 Motor and clutch test constraints 70 Test Print menu 72 Table 1: Initialization items - consumables 74 Consumable counter menu items 75 Consumable life-cycle counts 76 Periodically replaced parts 82 FRU parts list of the printer cabinet and top cover 154 FRU part list of the top cover inner frame 156 FRU part list of the printer chassis (1 of 2) 158 FRU of the printer chassis (2 of 2) 160 FRU of the paper tray and paper tray guides 162 Electrical components FRUs 164 FRUs of the duplexer unit 165 FRUs of the Lower Tray Assembly 166 Hardware kit 168 Gear kit 168 Harness kit 169 Sensor flag kit 170 Customer supplies and accessories 170

xii

Phaser 2135 Color Printer

General Information

This service guide contains information useful for troubleshooting, repairing, adjusting, and maintaining the Xerox Phaser includes troubleshooting guides, adjustment procedures and a ﬁeld replaceable units (FRU) list.

Topics such as printer theory of operation and required service tools are located on the companion

To ensure a complete understanding of the product, Xerox recommends participation in Phaser 2135 printer service training.

Color Printer Service & Support Resources CD-ROM

2135 Color Printer. This manual

0725-56

The Phaser 2135 Color Printer with lower tray assembly and lower tray deck

Service Guide

The Phaser 2135 Color Printer

The Phaser 2135 Color Printer combines a 4-color, LED-based, tandem-design Tabloid print engine with an EFI image processing controller board supporting Adobe’s PostScript Level 3 page description language. The controller features a bi-directional parallel interface and an Ethernet port for host communication. The Ethernet port supports EtherTalk 10/100baseT, Novell and TCP/IP. All printer versions support the color PCL5C printer language.

The printer is available in three conﬁgurations:

The

■

Phaser 2135N

Additional 64-, 128- and 256-Mbyte RAM DIMMs can be added with a maximum usable capacity is 512 Mbytes. The printer contains 136 standard, built-in fonts. The Phaser 2135N prints at a color resolutions of 600 x 600 dots-per-inch and 600 x 1200 dots-per-inch.

The

■

Phaser 2135DT

192 Mbytes of memory, an auto-duplexer, an internal hard drive and a lower feeder tray assembly. With the hard drive the 2135DT supports a print collation mode, a “First Page Preview” mode and a secure print job “password” mode.

The

■

Phaser 2135DX

Phaser 2135DT printers but includes 256 MBytes of RAM and a three-tray lower tray deck.

The printer supports the following resolutions:

600 x 600 dpi (Normal)

■

comes standard with 128 Mbytes of RAM.

is the same as the Phaser 2135N except it includes

has all the features and capabilities of the

600 x 1200 dpi (High-quality)

■

The printer also accepts 300 x 300 dpi ﬁles from PCL legacy drivers, PCL bit map fonts, PCL bit map images, although these are imaged at 600 x 600 dpi. The resolution supported is a function of the PDL used and the feature being selected, such as Fax Friendly Black and Draft Mode. Both PostScript and PCL allow full selection of all paper sources, paper sizes, paper types and output trays.

The auto-duplexer unit (optional on the Phaser 2135N) allows the printer to automatically create two-sided prints.

Print speeds depend on the chosen resolution and selected media. For r esolutions of 600 x 600 (standard), in color, the printer prints at 21 pages-per-minute (ppm) on paper. Monochrome printing is at 26 ppm on paper. Transparency ﬁlm printing is always 6.5 ppm. For 600 x 1200 dpi (enhanced) color printing, the printer prints color at the same speeds as standard mode.

The printer support printing on paper sizes such as A-, A4- , Legal-, B-, A3-size and 12 x 18 in. paper and transparency ﬁlm from an adjustable tray. The printer supports up to 5 trays. The printer also features a built-in multi-sheet bypass feeder from which specialty media, cardstock and envelopes can be fed.

Phaser 2135 Color Printer

If the printer is equipped with multiple trays loaded with the same-size paper, the printer will switch to an alternate tray as a paper source when a tray runs out of paper.

The printer support these tray combination:

One lower tray assembly

■

Two lower tray assemblies

■

One three-tray lower tray-desk

■

One lower tray assembly and a three-tray lower tray deck

■

After being idle for the selected amount of time the printer switches into its Energy Star mode where it consumes less than 45 watts of power. It “awakens” upon receiving data at any of its ports.

Proof Jobs.

A proof job is a speciﬁc case of a multiple-copy job. With a proof job, the customer assigns a password and copy account at the client workstation before printing. The ﬁrst set of prints are printed immediately. The original number of requested sets are printed after the customer enters the matching password on the printer’s control panel. The customer has the option of printing the original number of requested sets or deleting the job. Since more than one job may be associated with the same password, the customer can print all the jobs, delete all the jobs or select or delete individual jobs. A proof job that has not been printed is retained on hard disk thr ough power cycles. Pr oof jobs sent to a printer without the hard disk option are not printed and are discarded.

Secure Jobs.

Secure printing allows the customer to defer printing of a job until a matching password is entered from the control panel. The customer assigns the password at the client workstation before printing. The job is stor ed, and printing is delayed until the password is entered on the printer’s control panel. Since more than one job can have the same password, all secure jobs with the same password are printed. A secure job that has not been printed or released is retained on disk through power cycles. The internal hard drive is required for this function.

TIFF Direct Printing.

TIFF ﬁles consist of compressed binary images. The TIFF format itself has no capability to select printing options such as orientation, paper size, or duplexing. All TIFF ﬁles downloaded to the printer are processed using the default PostScript parameters stored in the printer. Auto sensing of TIFF ﬁles are included in the emulation sensing and switching logic when the TIFF option is enabled. TIFF direct printing requires the internal hard drive.

PDF Direct Printing

. The printer supports a native PDF image processing. Processing PDF ﬁles directly requir es a hard disk. PDF printing uses the printer’s currently deﬁned imaging settings. Auto sensing of PDF ﬁles are included in the emulation sensing and switching logic when the PDF option is installed. PDF direct printing requires the internal hard drive.

Service Guide

Printer RAM and printer capabilities

The printer features three DIMM connectors which accept 64-, 128-, and 256-Mbytes RAM DIMMs. The printer can use off-the-shelf RAM meeting these speciﬁcations:

168-pin DIMM

■

Synchronous DRAM

■

3.3 volt

■

9 nsec speed

■

Valid on-board Serial Presence Detect ROM.

■

The Startup page and the Conﬁguration Page list the amount of RAM installed in the printer.

If the DIMM does not meets the system controller board’s speciﬁcations, then the printer reports an “Invalid Memory DIMM Conﬁguration” message and stops the booting process.

If the power-up self-test diagnostics detect a DIMM with defective memory cells the printer declares “Diagnostics Failed - Press Enter to Continue.” After the enter key is pressed the boot process continues and the defective RAM DIMM is ignored. Note that a seriously defective RAM DIMMs (with grounded address lines, for example) can keep the system controller board from booting up at all.

With more memory the printer gains the capabilities of printing without having to use image compression (which trades less installed RAM for longer image processing time) and dual frame buffers for printing one image while processing a second image (which gives greater printing throughput).

The printer features three slots each of which can contain a 64-, 128-, or 256-Mbytes SDRAM DIMM. Any slot may be used for any size DIMM. DRAM memory totalling beyond 512 Mbytes will be ignored.

512 Mbytes, 256-Mbyte DRAM DIMMs cannot be mixed with 128-Mbyte RAM DIMMs.

non-volatile memory (NVRAM), to store all for the necessary values that can be set on the printer.

The image-processing controller board also contains 16-kbytes of

For a capacity of

CRC life counter behavior

Internal counters track customer replaceable consumable (CRC) life usage and store the values in NVRAM. The controller monitors these counters in order to display the near end-of-use and end-of-use messages.

The toner states displayed are OK, Low, and Empty, where the engine senses and automatically reports the Low and Empty states. When the empty state is reached for toner, the printer terminates printing at the end of current page and displays the appropriate message on the control panel. No further jobs are accepted from any input port. All printer CRCs wait for the current print job to ﬁnish before declaring a Low or Empty state.

Phaser 2135 Color Printer

Print engine assemblies

Toner Sensor Board

Control Panel Board

Low Voltage Power Supply Board

System Controller Board

Engine Controller Board

High Voltage Power Supply Board

Print engine circuit boards

Paper Size Sensor Board

Entrance Sensor Board

Service Guide

0725-64

Face-up Tray Open Sensor

Stack Full Sensor

Exit Sensor

Color Registration Sensor Assembly

Temperature/ Humidity Sensor Board

Belt Entrance Sensor

Cyan Toner Cartridge Sensor

Magenta Toner Cartridge Sensor

Yellow Toner Cartridge Sensor

Black Toner Cartridge Sensor

MBF Home Position Sensor

MBFTransparency Sensor

MPT Empty Sensor

Top Door Open Switch

Right-side Door Open Switch

Tray 1 Low Paper Sensor

Tray 1 Paper Out Sensor

Entrance Sensor

Registration Sensor

Print engine sensor and switch locations

Phaser 2135 Color Printer

Waste Toner Sensor

0725-63

Duplex Solenoid

Fuser Motor

Exit Solenoid

Color Registration Shutter Solenoid

Tray Lift Motor

Cyan Imaging Drum Motor

Magenta Imaging Drum Motor

Yellow Imaging Drum Motor

Black Imaging Drum Motor

Transfer Belt Drive Motor

Registration Motor

Registration Clutch

Paper Feed Motor

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Print engine motors, clutches and solenoids

Service Guide

The image processor board

SDRAM

Fan cooled processor

Features of the controller board

ROM DIMM

Hard drive

0728-05

Phaser 2135 Color Printer

The control panel

The control panel consists of eight labeled keys. These keys navigate the menu system for printer operations. Two LEDs on the display indicate On Line and active faults. The LCD display is two lines by twenty-four characters wide.

Menu up/down

Item up/down

Value up/down

The control panel

Key 0 places the printer off-line or on-line. Key 4 is an Enter key. The pairs of keys 1 and 5 are used to scroll through the main menu. Keys 2 and 6 navigate the sub menus, and Keys 3 and 7 scroll sub-menu values. Key 6 cancels print jobs.

On Line LED

Green in color, this LED indicates when the printer is “On Line” and ready to process data. When transitioning from “On Line” to “Off Line”, the LED ﬂashes at a rate of two times per second. When data is being received and processed, the LED ﬂashes at a rate of once per second.

! Fault

Red in color, this LED illuminates whenever operator intervention is required, such as a paper jam in the printer.

Service Guide

Rear panel

The rear panel of the printer features the host interface connectors:

Bi-directional parallel IEEE 1284-B connector.

■

Twisted Pair 10/100baseT Ethernet connector.

■

LEDs

Ethernet port

Parallel port

The printer rear panel

off

The LED LNK is

blinks

while data is transmitted to the host.

The LED SPD is when the card is set for 16 MBPS.

Phaser 2135 Color Printer

when the printer is not installed on an Ethernet network, it

off

when the card is set for 4 megabits-per-second (MBPS), on

0728-03

Accessing special operating modes

The printer can be placed in diagnostics or other operation modes by simultaneously holding the

Menu Up (1)

the printer.

Entering special operating modes

Key Combination Mode

On Line (0) and Enter (4)

Menu Up (1) and Menu Down (5)

Menu Up (1) and Enter (4)

Enter (4) and Value Down (7)

This enables the The Reset Menu is not normally available to the customer, as it contains

the ability to format devices and perform a factory reset of all items. The control panel displays To exit, switch the printer power off, then on.

This forces the The Control Panel will display

Mode

on the second line. This indicates that the printer is ready to be

have its ﬂash ﬁrmware updated. To exit, switch the printer power off, then on.

Forces the printer into the controller.

The control panel displays that the printer is ready to enter diagnostics.

To exit, switch the printer power off, then on. This reinitiates the NVRAM to factory defaults for all values except copy

counts and consumable counts. The control panel displays

Reset Menu

Software Update Mode

and the

Ready

Engine Diagnostics Mode

Diag Mode 1?

Ready

Enter (4)

to become available at the control panel.

when completed.

Entering...

when complete.

keys as you turn on

on the parallel port.

on the ﬁrst line

in the ﬁrst line. This indicates

and Download

, bypassing the

System controller board LEDs

A power LED (PWR), when illuminated, indicates +5V is being supplied to the system controller board.

The LED HDD, illuminates to ﬂashes to indicate hard drive read/write activity. LED GIO2 ﬂashes to indicate proper CPU operation. LED GIO3; off indicates 10baseT connection, on indicates 100baseT.

Service Guide

Paper tray size sensing

The position of a multi-slotted plate, at the rear of the paper tray, is set according to the position of the tray’s paper guides. Upon insertion of the tray in the printer, the plate’s four rows of slots activate four switches. The combinations of the slot positions indicate the size of the paper in the tray.

Paper size detection

State of Microswitch Paper Size SW1

(top)

0000No tray installed 0001B4 0010A4 (landscape) 0011A3-Nobi 0100Legal 13 in. 0101Legal 14 in. 0110A5 0111A6 1000B5 (landscape) 1001A3 1010A/Letter (landscape) 1011B/Tabloid 1100B5 (portrait) 1101Executive 1110A4 (portrait) 1111A/Letter (portrait)

SW2 SW3 SW4

(bottom)

Back of paper tray

Tray switch sensors and actuators

Phaser 2135 Color Printer

Paper tray sensor board

0725-67

Speciﬁcations

Physical dimensions

Dimensions Speciﬁcation

Height: 46.0 cm (18.1 in.)

Width: 66.6 cm (26.2 in.) Depth: 62.6.0 cm (24.6 in.) Weight: About 72 kgs (158 lbs.)

Printer clearances

Clearances Speciﬁcation

Top: 91.5 cm (36 in.) Left: 30.5 cm (12 in.) Right: 30.5 cm (12 in.) Front: Unlimited for removal of consumables Rear: 15.3 cm (6 in.) for connecting computer cable and power cord Mounting surface

ﬂatness:

Each additional lower tray adds 12.7 cm (5 ins.) The lower tray deck adds 48 cm (19 ins.)

Each additional lower tray adds 16.8 kgs (37 lbs.). The lower tray deck weights 57.7 kbs (127 lbs)

Maximum deviation of 50 mm (2 in.) from horizontal, side-to-side, with all four feet in contact with the table surface.

Service Guide

Functional speciﬁcations

Characteristic Speciﬁcation

Printing process Electro-photographic, four color (CMYK) tandem transfer printing Color medium Four toner cartridges each contain one of four colors: cyan, magenta,

Addressability Selectable 600 x 600 and 600 x 1200 dpi, text and graphics Printing speed

pages per minute (ppm)

yellow or black. The toner is a nonmagnetic, monocomponent contact medium.

Time from paper-load to paper-eject for continuous printing:

Single-sided

A-size A4 B-size A3

Four-color: 20 21 11 11 Monochrome: 25 26 14.5 14.8 OHP: 6.6 6.4 na na Cover/specialty: 10 10 6 5.8

Two-sided

Four-color: 10 10 5 5 Monochrome: 12 12 7 7 OHP: na na na na Cover/specialty: na na na na

Print times do not include image processing time, which can vary depending on image complexity.

Minimum printing margins

Usable paper Tray: A-size (Letter), Legal, Executive (7.25 x 10.5 in.),

All sides 5 mm (0.2 in.),

A4-size (metric letter), SRA3, 12 x 18 in. B4, 8 x 13 in, A5 Tabloid (11 x 17 in.), A6, JIS B5, US Folio. Use only premium bond laser printer or copier paper, transparency ﬁlm, card stock and glossy paper in Tray 1 Tray feed paper weight: 60 to 163 g/m2 (16 to 43 lb.) Minimum paper size: 148 mm x 210 mm (5.83 x 8.27 in.)

Multi-sheet bypass feeder: A-size (Letter), Legal, Executive (7.25 x 10.5 in.), 8 x 10 in., 12 x 18 in., A 4-size (metric letter), SRA3, B4, 8 x 13 in, Tabloid (11 x 17 in.), A6, JIS B5, US Folio, A5. SP Folio, , Statement, Multi-sheet Bypass Feeder paper weight: 16 lb. to 54 lb. (60g/m2 to 203 g/m2)

Only

Xerox-brand Phaser 35-series A- and A4-size transparency ﬁlm is supported. Automatic two-sided printing: 75 to 120 g/m2 (20 to 32 lb.) A6 paper, transparency ﬁlm, heavy card stock, and glossy paper are not supported by Trays 2 thru 5

A-size A4 B-size A3

Phaser 2135 Color Printer

Functional speciﬁcations

Characteristic Speciﬁcation

Paper tray capacity Tray 1: 550 sheets of 20 lb. paper, 250 standard transparencies,

200 premium transparencies. Tray 2 and Tray 5: 550 sheets of paper. Multi-sheet Bypass Feeder: single sheet to 100 sheets of standard

paper. Varying number of envelopes and other special stock. The Multi-sheet Bypass Feeder can use media in the 20 to 203 gm2 range.

Electrical speciﬁcations

Characteristic Speciﬁcation

Primary line voltages 99 to 140 VAC (115 VAC nominal)

Primary voltage frequency range

Power consumption 150 Watts during standby state, (1300 Watts max)

Primary voltage fusing 110 VAC conﬁguration – 20 Amp

Secondary DC voltages Low Voltage Power Supply High Voltage Power Supply

RF emissions Both 110 and 220 VAC-conﬁgured instruments pass these

198 to 264 VAC (220 VAC nominal) 50 (48 to 52) or 60 (58 to 62) Hz

1400 Watts during warm-up 550 Watts operation average reference value 42 Watts during Energy Star state

220 VA C conﬁguration – 15 Amp

+3.3 VDC (CH) -900 to -1.4 kV + 5 V (DB) -10 to 400/+300 V +12 V (SB) -100 to -700 V + 32 V (TB) +1k to +7 kV +3.8 V (FIX) 0 to 7 kV

standards: FCC Part 15 Class B VDE Class B EN60555-2 Class A VCCI (CISPR 22:1997) Class B

Environmental speciﬁcations

Characteristic Speciﬁcation

Temperature Operating Non-operating Storage

Humidity Operating Non-operating

10o to 32o C (50oto 90oF) 0o to 32o C (32o to 90o F)

-10o to 43o C (-14 to 109o F) (with supplies) Media should be acclimated 24 hours before using in the printer.

10 to 80% relative humidity, non-condensing 10 to 90% relative humidity, non-condensing Media should be acclimated 24 hours before using in the printer.

Service Guide

Environmental speciﬁcations

Characteristic Speciﬁcation

Altitude Operating Non-operating

Vibration/shock Operating

Non-Operating (vibration) Non-operating (shock)

Acoustic Noise (operating) Standby: 45 dBa, Running: 54 dBa, Impulse: 57 dBa

0 to 2500 m (8,000 ft.) at 25oC 0 to 6000 m (20,000 ft.)

May drop any side or corner 50 mm (2 in.) without impairment of subsequent operation. On ﬁve mutually perpendicular axes: 0.5 g, 25-minute sweep, 5 to 200 to 5 Hz, 100 to 200 sec./sweep cycle. No resonant frequencies below 50 Hz. 15 g, trapezoidal ﬂared pulse, 20 msec each axis.

Regulatory speciﬁcations

The printer is a recognized component in conformance with the following regulatory standards:

The packaged product meets ASTM D4169-93 and ASTM D4728-91

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Transportation Standards. Listed UL 1950 Information Processing and Business Equipment.

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Certiﬁed CSA C22.2 No. 950 Safety of Information Technology

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Equipment, Including Electrical Business Equipment. GS licensed IEC 950 (1991) Second Edition; EN60950 Information

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Processing and Business Equipment. EN50022 (CISPR 22) Class B

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EN61000-3-2 EN61000-3-3 VCCI (CISPR 22) Class B

FCC Class B (for 115 VAC equipment) pursuant to Sub-part J of Part 15.

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ICES 03 Class B

Phaser 2135 Color Printer

Error Codes and Messages

Error messages

The front panel displays error codes when it encounters certain system failures. These error codes are discussed in the next topic. Except for media jams and other such errors, when an error code ﬁrst occurs, cycle power on the printer to see if the error re-occurs.

Printer fault messages

Code Front panel message Service message

A6 Jam Inside Top Cover, Open Cover, See

Labels

Ensure the correct weight and type of paper is loaded in the feeder. Also ensure the paper is loaded correctly in the feeder.

Clean the bypass feeder’s pick roller.

Test the main feed motor as described in “Motor and clutch tests” on page 69.

Replace the main feed motor.

Replace the engine controller board.

A7 Jam Inside Top Cover, Open Cover, See

Labels

Ensure the correct weight and type of paper is loaded in the currently used tray. Also ensure the paper is loaded correctly in the tray.

Clean the duplex unit’s rollers.

Test the duplex motor and clutch as described in “Motor and clutch tests” on page 69.

Replace the duplex unit.

Replace the engine controller board.

A10 Jam Inside Top Cover, Open Cover, See

Labels

Ensure the correct weight and type of paper is loaded in the currently used tray. Also ensure the paper is loaded correctly in the tray.

Clean the exit rollers.

Ensure the exit rolls rotate freely when the exit roller gear train is rotated.

At the rear of the printer, inspect the gate which directs the print to the face-up output bin or the face-down output bin.

Test the fuser motor (which drives the exit gear train) using the test described in “Motor and clutch tests” on page 69.

Replace the engine controller board.

A6-Bypass Feeder Jam

A7-Duplex Entry Jam

A10-Paper Output Jam

Service Guide

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