Xerox DocuPrint 100, DocuPrint 115, DocuPrint 135, DocuPrint 155, DocuPrint 180 Operators Guide

Xerox DocuPrint 100/115/135/155/180 EPS

Operator Guide

701P21081 Version 3.7 July 2003

Xerox Corporation Xerox Global Knowledge and Language Services 701 S. Aviation Boulevard, ESM1-058 El Segundo, CA 90245

material and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen, such as icons, screen displays, looks, etc.

Printed in the United States of America. Publication number: 701P21081 Xerox® and all Xerox products mentioned in this publication are trademarks

of Xerox Corporation. Products and trademarks of other companies are also acknowledged.

Sun® and Sun Blade

are regist ered tr ademark s of Sun M icrosys tems in t he

US and other countries. All other terms and product names may be trademarks or registered

trademarks of their respective owners, and are hereby acknowledged. Changes are periodically made to this document. Changes, technical

inaccuracies, and typographic errors will be corrected in subsequent editions.

Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Laser safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Ozone information: U. S. only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Operation safety: U. S. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x

Operation safety: Europe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xi

Warning markings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi

Electrical supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Ventilation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Operator accessible areas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xiii

Before cleaning your product . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

CE mark: Europe only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Radio and telecommunications equipment directive (Europe only) . . . .xiv

For further information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xv

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xvii

Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xviii

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .xix

DocuPrint 100/115/135/155/180 EPS documentation . . . . . . . . .xix

Printing the customer documentation . . . . . . . . . . . . . . . . . . . . . . xx

1. Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-1

Functional overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Host connectivity options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Data formats supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Stock specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4

Stock sizes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5

Paper weights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

Special stocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6

General paper characteristics to look for . . . . . . . . . . . . . 1-7

Graphical user interface overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7

Printing process and job flow . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12

Printer overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14

Printer components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-16

Printer control console . . . . . . . . . . . . . . . . . . . . . . . . . . 1-17

Sample tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20

Operator Guide iii

Table of contents

Controller overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32

Tape drives overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-41

Paper sizing and print speed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-43

Attention light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20

Purge tray . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-20

Feeder trays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-21

Stacker bins . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-23

Feeder/stacker modules . . . . . . . . . . . . . . . . . . . . . . . . 1-25

Printer configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-26

Printer options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27

Bypass transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-27

Support and interface with feeders . . . . . . . . . . . . . . . . 1-28

7 by 10 inch enablement kit . . . . . . . . . . . . . . . . . . . . . . 1-29

Paper paths . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29

Printer paper path . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29

Bypass transport paper path . . . . . . . . . . . . . . . . . . . . . 1-31

Controller components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-32

Sun Blade workstation . . . . . . . . . . . . . . . . . . . . . . . . . . 1-33

External components and options . . . . . . . . . . . . . . . . . 1-37

Controller stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38

Online and offline interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38

Moving the controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-38

Long and short edge feeding . . . . . . . . . . . . . . . . . . . . . . . . . . 1-43

Paper width and throughput speed (LCDS printing only) . . . . . 1-44

Paper size and pitch mode minimum and maximum . . . . . . . . 1-46

Feed direction for standard paper sizes . . . . . . . . . . . . . . . . . . 1-48

2. Managing the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Controlling the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Interrupting printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Resuming printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Powering on the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Powering off the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Powering off the printer immediately . . . . . . . . . . . . . . . . . . . . . 2-2

Adjusting the registration transport roll levers for heavy paper . 2-2

Loading paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3

Unloading a stacker bin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9

3. Managing the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Starting, stopping, and rebooting the system . . . . . . . . . . . . . . . . . . . . 3-1

Powering on the controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Powering on the printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Holding queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Releasing queues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2

Rebooting the system (warm boot) . . . . . . . . . . . . . . . . . . . . . . . 3-3

Performing a deferred shutdown and reboot . . . . . . . . . . . . . . . 3-3

iv Operator Guide

Table of conte nts

Performing an immediate shutdown and reboot . . . . . . . . . . . . . 3-4

Restarting the DocuSP software . . . . . . . . . . . . . . . . . . . . . . . . 3-4

Powering off the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5

Performing an emergency power off . . . . . . . . . . . . . . . . 3-6

Powering off the controller . . . . . . . . . . . . . . . . . . . . . . . . 3-6

Powering off the printer . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7

Operating the 18/36 track tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Powering on the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8

Powering off the tape drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Placing the tape drive online . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Loading a tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10

Unloading a tape . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

Guidelines for handling cartridges . . . . . . . . . . . . . . . . . . . . . . 3-12

Setting file protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-14

Printing the online Help documentation . . . . . . . . . . . . . . . . . . . . . . . . 3-15

4. Maintaining the system. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Paper care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Storing paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Conditioning paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Paper curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Using consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Adding fuser agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Replacing the dry ink waste container . . . . . . . . . . . . . . . . . . . 4-10

Replacing the dry ink cartridge . . . . . . . . . . . . . . . . . . . . . . . . . 4-13

Using the custom transfer assist blade . . . . . . . . . . . . . . . . . . . 4-16

Cleaning the system and its components . . . . . . . . . . . . . . . . . . . . . . 4-17

Cleaning the 18/36-track cartridge tape drive . . . . . . . . . . . . . . 4-18

Cleaning the 26-track cartridge tape drive . . . . . . . . . . . . . . . . 4-18

Cleaning the DVD drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19

Cleaning the diskette drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-19

Cleaning the sensors and the reflecting surfaces . . . . . . . . . . . 4-19

Cleaning the Q850 sensor . . . . . . . . . . . . . . . . . . . . . . . 4-20

Cleaning the Q1011 sensor and mirror . . . . . . . . . . . . . 4-22

Cleaning additional sensors . . . . . . . . . . . . . . . . . . . . . . 4-23

Cleaning the Q1106 and Q1166 sensors . . . . . . 4-24

Cleaning the Q1107 sensor . . . . . . . . . . . . . . . . 4-25

Cleaning the Q1164 sensor . . . . . . . . . . . . . . . . 4-26

Cleaning the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-26

Cleaning the exterior surfaces of the system . . . . . . . . . . . . . . 4-27

5. Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Undeclared faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Problem classifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Troubleshooting client problems . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Solving MicroSoft Win do ws pr ob le m s . . . . . . . . . . . . . . . 5-2

Operator Guide v

Table of contents

Crash recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16

Online gateway faults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-20

Clearing paper jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22

Generating a test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-48

Troubleshooting stacker problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-49

Troubleshooting paper curl problems . . . . . . . . . . . . . . . . . . . . . . . . . 5-49

Solving Macintosh problems . . . . . . . . . . . . . . . . . . . . . . 5-3

Solving DigiPath problems . . . . . . . . . . . . . . . . . . . . . . . . 5-3

Troubleshooting Graphical User Interface (GUI) problems . . . . 5-4

Troubleshooting print quality problems . . . . . . . . . . . . . . . . . . . . 5-5

Isolating and resolvin g pr i nt q uali ty pr o blem s on a PostScript

job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5

Isolating and resolvi ng printer-driven print qua lity pr oblems .

5-6

Resolving font problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6

Troubleshooting an inoperable system . . . . . . . . . . . . . . . . . . . . 5-7

Troubleshooting job flow problems . . . . . . . . . . . . . . . . . . . . . . . 5-7

Troubleshooting job integrity problems . . . . . . . . . . . . . . . . . . . 5-10

Troubleshooting PDL problems . . . . . . . . . . . . . . . . . . . . . . . . 5-10

Isolating HP PCL file problems . . . . . . . . . . . . . . . . . . . 5-10

Isolating PostScript file problems . . . . . . . . . . . . . . . . . . 5-11

Isolating TIFF file problems . . . . . . . . . . . . . . . . . . . . . . 5-12

Isolating PDF file problems . . . . . . . . . . . . . . . . . . . . . . 5-13

Troubleshooting process problems . . . . . . . . . . . . . . . . . . . . . 5-14

Troubleshooting productivity and performance problems . . . . . 5-14

Troubleshooting problems with saving jobs . . . . . . . . . . . . . . . 5-15

Streaming mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16

UI recovery messages . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17

Recovery message examples . . . . . . . . . . . . . . . . . . . . 5-17

Spooling mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

Points to note . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18

Clearing online print data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19

Submitting a job from the host . . . . . . . . . . . . . . . . . . . . . . . . . 5-20

Obtaining information about a job . . . . . . . . . . . . . . . . . . . . . . . 5-20

Data type on the Online Manager window . . . . . . . . . . . . . . . . 5-21

Streaming queue release setup . . . . . . . . . . . . . . . . . . . . . . . . 5-21

Incorrect printer state on host . . . . . . . . . . . . . . . . . . . . . . . . . . 5-22

Aids to paper jam clearance . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-24

Clearing paper jams in all printer areas . . . . . . . . . . . . . . . . . . 5-25

Checking job integrity following a paper jam . . . . . . . . . . . . . . 5-26

Clearing paper jams in printer areas 2 through 20 . . . . . . . . . . 5-27

Clearing a paper jam in the bypass transport . . . . . . . . . . . . . . 5-41

Clearing a misfeed (feeder tray fault) . . . . . . . . . . . . . . . . . . . . 5-42

Troubleshooting frequent misfeeds (processor feeder trays) . . 5-44

Incorrect paper size message . . . . . . . . . . . . . . . . . . . . . . . . . 5-47

Checking paper curl . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-49

vi Operator Guide

Table of conte nts

Adjusting the decurler lever . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-52

Troubleshooting the 36-track tape drive . . . . . . . . . . . . . . . . . . . . . . . 5-53

Performing basic recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-53

Troubleshooting initial program load (IPL) failure . . . . . . . . . . . 5-53

Solving other cartridge tape drive problems . . . . . . . . . . . . . . . 5-55

Calling for service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-57

A. UNIX security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .A-1

B. Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-1

Available supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

How to order supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Glossary-1

Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Glossary-33

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Index-1

Operator Guide vii

Table of contents

viii Operator Guide

Laser safety

Safety

WARNING

Adjustments, use of controls, or performance of procedures other than those specified herein may result in hazardous light exposure.

The Xerox DocuPrint printers are certified to comply with the performance stan dards of the U.S. Department of Health, Education, and Welfare for Class 1 laser products. Class 1 laser products do not emit hazardous radiation. The DocuPrint printers do not emit hazardous radiation because the laser beam is completely enclosed during all modes of customer operation.

The laser danger labels on the system are for Xerox service representatives and are on or near panels or shields that must be removed with a tool.

DO NOT REMOVE LABELED PANELS OR PANELS NEAR LABELS. ONLY XEROX SERVICE REPRESENTATIVES HAVE ACCESS TO THESE PANELS.

Operator Guide ix

Safety

Ozone information: U. S. only

This product produces ozone during normal operation. The amount of ozone produced depends on copy volume. Ozone is heavier than air. The environmental parameters specified in the Xerox installation instructions ensure that concentration levels are within safe limits. If you need additional information concerning ozone, call 1-800-828-6571 to request the Xerox publicat ion 600P83222, OZONE.

Operation safety: U. S.

Your Xerox equipment and supplies have been designed and tested to meet strict safety requirements. They have been approved by safety agencies, and they comply with environmental standards. Please observe the following precautions to ensure your continued safety.

WARNING

Improper connection of the equipment grounding conductor may result in risk of electrical shock.

• Always connect equipment to a properly grounded electrical outlet. If in doubt, have the outlet checked by a qualified electrician.

• Never use a g r oun d adapter plug to connect equipment to an electrical outlet that lacks a ground connection terminal.

• Always place equipment on a solid support surface with adequate strength for its weight.

• Always use materials and supplies specifically designed for your Xerox equipment. Use of unsuitable materials may result in poor performance and may create a hazardous situation.

• Never move either the printer or the controller without first contacting Xerox for approval.

• Never attempt any maintenance that is not specifically described in this documentation.

• Never remove any covers or guards that are fastened with screws. Th ere are no oper ator-serviceable areas within these covers.

• Never override electrical or mechanical interlocks.

x Operator Guide

• Never use supplies or cleaning materials for other than their intended purposes. Keep all materials out of the reach of children.

• Never operate the equipment if you notice unusual noises or odors. Disconnect the power cord from the electrical outlet and call service to correct the problem.

If you need any additional safety information concerning the equipment or materials Xerox supplies, call Xerox Product Safety at the following toll-free number in the United States:

1-800-828-6571

For customers outside the United Sta tes, contact your local Xerox representative or operating company.

Operation safety: Eur o pe

This Xerox product and supplies are manufactured, tested and certified to strict safety regulations, electromagnetic regulations and established environmental standards.

Any unauthorised al teration, which may include the addition of new functions or conn ection of external devices, may impact the product certification.

Please contact your Xerox representative for more information.

Warning markings

All warning ins tructions marked on or supplied with the product should be followed.

This WARNING alerts users to areas of the product where there is the possibility of personal damage.

This WARNING alerts users to areas of the product where there are heated surf ace s, which should not be touched.

Operator Guide xi

Safety

Electrical supply

This product shall be operated from the type of electrical supply indicated on the product’s data plate label. If you are not sure that your electrical supply meets the requirements, please consult your local power co mpany for advice.

WARNING

This product must b e connected t o a protectiv e earth circuit. This product is supplied with a plug that has a protective earth pin. This plug will fit only into an earthed electrical outlet. This is a safety f eature . Always co nnect equipment to a properly gr ounded electrical outlet. If in doubt, ha ve the ou tlet check ed b y a qualified electrician.

To disconnect all electrical power to the product, the disconnect device is the power cord. Remove the plug from the electrical outlet.

Ventilation

Slots and ope ning in the enclosure of the product are provided for ventilation. Do not block or cover the ventilation vents, as this could result in the product overheating.

This product should not be placed in a built-in installation unless proper ventilation is provided, please co ntact your Xerox representative for advice.

Never push objects of any kind into the ventilation vents of the product.

Operator accessible areas

This product has been designed to restrict operator access to safe areas only. Operator access to hazardous areas is restricted with covers or guards, which would require a tool to remove. Never remove these covers or guards.

xii Operator Guide

Maintenance

Any operator product maintenance procedures will be described in the user docume ntation supplied with the product. Do n ot carry out any maintenance on the product, which is not described in the customer documentation.

Before cleaning your product

Before cleaning this product, unplug the product from the electrical outlet. Always use materials specifically designated for this product, the use of other materials may result in poor performance and may create a hazardous situation. Do not use aerosol cleaners , they may be flammable under certain circumstances.

CE mark: Europe only

January 1, 1995: Council Directive 73/23/EEC, amended by Council Directive 93/68/EEC, approximation of the laws of the member states related to low voltage equipment.

January 1, 1996: Council Directive 89/336/ EEC, approximation of the laws of the member states rela ted to electrom agnetic compatibility.

March 9, 1999: Council Directive 99/5/EC, on radio equipment and telecommunications terminal equipment and the mutual recognition of their conformity.

A full declaration of conformity, defining the relevant directives and referenced standards, can be obtained from your Xerox representative.

In order to allow this equipment to operate in proximity to Industrial, Scientific and Medical (ISM) equipment, the external radiation for the ISM equipment may have to be limited or special mitigation measures taken.

This is a Class A product. In a domestic environment this product may cause radio frequency interference, in which case the user may be required to take adequate measures.

Shielded interface cables must be used with this product to maintain compliance with Council Directive 89/36/EEC.

Operator Guide xiii

Safety

Radio and telecommunications equipment directive (Europe only)

Certification to 1999/5/EC Radio Equipment and Telecommunications Terminal Equipment Directive:

This Xerox product has been self-certified by Xerox for panEuropean single terminal connection to the analog public switched telephone network (PSTN) in accordance with Directive 1999/5/EC.

The product has been design ed to w ork with the nation al PSTNs and compatible PBXs of th e following countries:

Austria Germany Luxembourg Sweden Belgium Greece Netherlands Switzerland Denmark Iceland Norway United Kingdom Finland Ireland Portugal France Italy Spain

In the event of problems, contact y our local Xe ro x r epres entative in the first instance.

This product has bee n tested to, and is compliant with, TBR2 1, a specification for terminal equipment for use on analog switched telephone networks in the European Economic area.

The product may be configured to be compatible with other country networks. Please contact your Xerox representative if your product needs to be reconnected to a network in another country. This pr oduct has no user-adjustable settings.

NOTE: Although this product can use either loop disconnect (pulse) or DTMF (tone) signaling, it should be set to use DTMF signaling. DTMF signaling provides reliable and faster call setup.

Modification or connection to external control software, or to external control apparatus not authorized by Xerox, invalidates its certification.

xiv Operator Guide

For further information

For more information on Enviro nment, Health an d Safety in relation to this Xerox product and supplies, pl ease contact th e following customer help lines:

Europe:+44 1707 353434 USA:1 800 8286571 Canada:1 800 8286571

Operator Guide xv

Safety

xvi Operator Guide

About this guide

Introduction

This document provides information on how to perform operator tasks for the DocuPrint 100/115/135/155/180 Enterprise Printing System (EPS).

Before using this documentation, become familiar with its contents and conventions.

This guide contains the following:

• Chapter 1, “Overview,” provides a functional overview of the system; describes the controller and p rinter component s; and explains the main screens on the graphi cal user interface, t he printing process, and the job flow.

• Chapter 2, “Managing the printer,” provides information specific to the printer, including management of paper stock and programming of the various trays.

• Chapter 3, “Managing the system,” provides managementrelated information that pertains to the system as a whole, such as starting, stopping, and rebooting the system and operating the tape drives.

• Chapter 4, “Maintaining the system,” provides information on adding and replacing consumable supplies, such as dry ink, and on cleaning the various areas of the system, including the tape drives.

• Chapter 5, “Troubleshooting,” provides information that will assist users in solving problems.

• Appendix A, “UNIX security,” lists the types of accounts defined for the UNIX environment.

Operator Guide xvii

Introduction

Conventions

• Appendix B, “Supplies,” provides a summary of the paper that are used most often and the necessary supplies, their order numbers, and how to order them from Xerox.

• The Glossary defines terms and abbreviations used in this book.

An index is provided at the end of this document.

This guide uses the following conventions:

• Initial capital and angle brackets: Within procedures, the names of keys are shown with an initial capital and within angle brackets (for example, press <Enter>).

• Angle brackets: Variable information, or the position of a specified argument in the com mand synt ax, appear s in angle brackets (for example, List Fonts <pattern>).

• Fixed pitch font: Within procedures, text and numbers that you enter are shown in a bold, fixed pitch (“computer”) font (for example, enter privilege operator).

Messages that appear on the controller screen are shown in the medium weight fixed pitch font (for example, Online Gateway disabled).

• The word “enter” within procedures: The two-step process of keying in data and pressing <Enter> (for example, enter y).

• Italics: Document and library names are shown in italics (for example, the Xerox DocuPrint NPS/IPS Guide to Managing Print Jobs).

Variable elements in a command or director y path are also shown in italics (for example, var/spool/XRXnps/ filename).

• Vertical bars: Alternatives to specifi e d ar gum e nts are separated by vertical bars (for example, Set Time <Time | Remote Host Name | IP Address>).

NOTE: Notes are hints that help you per form a task or understand the text.

xviii Operator Guide

Documentation

DocuPrint 100/115/135/155/180 EPS documentation

CAUTION

Cautions alert you to an action that could damage hardware or software.

WARNING

Warnings alert you to conditions that may affect the safe ty of people.

This section lists rela ted publications and provides infor mation on printing the customer documentation.

The following documents contain information on the Xerox DocuPrint 100/115/135/155/180 EPS:

• Xerox DocuPrint 100/115/135/155/180 EPS Electronic

Customer Documentation CD

• Xerox DocuPrint 100/115/135/155/180 EPS Operator Guide

• Xerox DocuPrint EPS Using LCDS Print Description

Language

• Xerox DocuPrint 100/115/135/155/180 EPS Installation Planning Gu ide

• Xerox DocuPrint 100/115/135/155/180 EPS NPS/IPS Extension Operations Guide

• Xerox DocuPrint EPS Tape Client Job Submission Guide

• Xerox DocuPrint EPS Font Reference Manu al

• Xerox DocuPrint 100/115/135/155/180 EPS Operator Quick

Reference Card

• Xerox DocuPrint 100/115/135/155/180 EPS Customer Information Quick Reference Card

• Xerox DocuPrint 100/115/135/155/180 EPS Job Submission Quick Reference Card

• Xerox DocuPrint 100/115/135/155/180 EPS Addendum to Getting Started for DocuSP 03.07.00

Operator Guide xix

Introduction

Printing the customer documentation

• Xerox DocuPrint 100/115/135/155/180 EPS Operator Training Instructor Guide

• Xerox DocuPrint 100/115/135/155/180 EPS Operator Training Participant Guide

• Xerox DocuPrint 100/115/135/155/180 EPS Programmer/ Administrator Self-Study

To print the latest version of the customer documentation:

1. Create a queue, specifying [ASCII] for input and [Duplex] for output. (Refer to your con troller online He lp for th e proced ure for creating a queue.)

2. Insert the DOC CD into the CD drive.

3. Open a UNIX terminal window on the graphical user interface.

4. Enter:

cd /cdrom/quantumedoc/pdfs

5. To list the names of all documents in PDF format, enter:

ls -l

6. Enter the lpr location:

cd /usr/ucb

7. To print the selected file (document), enter:

lpr -P queuename/cdrom/quantumedoc/pdfs/ filename

where filename is the name of the file to be printed.

xx Operator Guide

1. Overview

This chapter prov ides a fu nctio nal o verview of the entire system , as well as an overview of the controller and the printer portions of the system.

Functional overview

The Xerox DocuPrint 100/115/135/155/180 EPS prints high quality, high resolution monochrome documents in simplex or duplex mode at high production speeds, from LCDS, PostScript, PCL, and other data streams. The system can switch between printing different types of data streams without a need for rebooting or reconfiguring software.

The printer supports:

• Duplex printing

• Media handling of multiple weights, sizes, and types

• Optional modules for enhanced finishing and output to thirdparty finishing devices

• Optional enabling of a third-party roll feeder

• Optional high-capacity feeder/stacker modules, which provide additional feeder trays and output bins

• High resolution of LCDS, PostScript, and PCL data streams (shown in the following table)

Operator Guide 1-1

Overview

Table 1-1. Data stream resolution

Data stream Input resolution Print resolution:

DP155 and DP180

LCDS 300 by 300 dpi 600 x 2400 dpi 600 by 600 dpi PostScript and PCL 300 by 300 dpi or 600

by 600 dpi

IPDS* 240 by 240 dpi* or

300 by 300 dpi or 600 by 600 dpi**

600 x 2400 dpi 600 by 600 dpi

Print resolution: DP100, DP115, and DP135

* Requires additional equipment to enable. ** 600 by 600 dpi input resolution supported for full page IOCA only

Host connectivity options

The Xerox DocuPrint 100/115/135/155/180 EPS can receive data from a host in the following ways:

• Over a channel with bus and tag cable connection

• Through a network interface, using Novell, TCP/IP, or AppleTalk protocols

Your system may have one or both of these configurations.

1-2 Operator Guide

Overview

Figure 1-1. Configurations supported for the Xerox DocuPrint 100/115/135/155/180 EPS

1. Sun UNIX client workstation

2. Apple Macintosh client workstation

3. Network connection

4. Controller

5. PC client workstation

6. Mainframe host computer

7. Bus and tag cables (channel connection)

8. Printer

Operator Guide 1-3

Overview

Data formats supported

The Xerox DocuPrint 100/115/135/155/180 EPS can print the following data formats:

•ASCII

•LCDS

•PCL

•PDF

• PostScript

• TIFF

The system prints LCDS data from a mainframe host computer, emulating an IBM 4245 or 3211 page printer. The printing system can receive data over a channel through bus and tag cables, and through the Socket Gateway or lpr using TCP/IP protocol.

The system also prints PostScript and PCL data submitted over a network (Ethernet or AppleTalk) from a variety of clients:

• PCs (Windo ws and Windows NT)

• Sun workstations (UNIX)

• UNIX command line clients: lpr (including lp) and Xerox Command Line Client (CLC)

• NetWare Q-Server through a Novell print ser ver (bindery mode only)

• Apple Macint osh workstations

Stock specifications

The success of any p rint run depends on proper selection, care, and handling of the paper or other stock that is used. It is very important to select, store, condition, and load print media properly in order to keep your printer running at op timum efficiency.

1-4 Operator Guide

Overview

The printer functions best and produces the best print quality when using stocks that have the correct:

•Size

• Weight

• Type

•Color

For more comprehensive information on paper stocks for Xerox printers, refer to Helpful Facts about Paper.

Stock sizes

The Xerox DocuPrint 100/115/135/155/180 EPS supports the following sizes of stock:

Table 1-2. Stock sizes

Size in

Name of stock Size in inches US Letter 8.5 by 11

inches

US Legal 8.5 by 14

inches

US Ledger US Tabloid

A3 11.69 by 16.54

A4 8.27 by 11.69

B4 (European) 9.84 by 13.89

JIS B4 (Japanese)

–– 7 by 10 inches 178 by 254 mm With 7 by 10 inch

11 by 17 inches 17 by 11 inches

inches

10.12 by 14.33 inches

millimeters

216 by 279 mm

216 by 356 mm

279 by 432 mm 432 by 279 mm

297 by 420 mm

210 by 297 mm

250 by 353 mm

257 by 364 mm

Special requirements

option kit

B5 7.17 by 10.12

inches

182 by 257 mm With 7 by 10 inch

option kit

NOTE: To feed papers smaller than 8 inch es / 203.2 mm in width, a 7 by 10 inch paper option kit must be installed.

Operator Guide 1-5

Overview

Paper weights

The DP 100/115/135/155/180 EPS supports the following range of paper weights:

16–110 pound / 60–200 gsm Other paper weights should not be used.

NOTE: The equivalent grams per square meter of 20 pound paper is actually 75 gsm. However, there is no standard 75 gsm paper. The available stock that is closest in weight to 20 pound paper is 80 gsm.

Special stocks

The following special stocks can be used with the DP 100/115/ 135/155/180 EPS:

• Labels: Must be the type designed for high-speed printers and must meet the specifications described in the section above. Loading instructions are printed on all paper trays.

• Transparencies: Must be the type designed for high-speed printers and must meet the specifications described in the section above. Loading instructions are printed on all paper trays.

• Colored paper: Av ailab le in a va riety of colors, colo red paper has many uses, including calling attention to certain printed material , separating special sections, or dividing chapters of a report.

• Preprinted paper: May be le tterhead, f orms, or logos . (Ref er to Helpful F acts about P aper to v erify that the pr eprinting inks used on your stock are the kind formulated for use in laser printers.)

• Predrilled paper: Has holes for use in binders or binder rings. Before loading predrilled paper, fan it to remove any loose plugs that could cause paper jams.

• Perf orat ed pa per

• Precut or full tabs

• Carbonless paper

1-6 Operator Guide

General paper characteristics to look for

When selecting paper, look for the following:

• Low moisture content (a paper to moisture ratio below 5.7 percent). Paper with higher moisture content may curl and jam.

• Smooth surface

• Moisture res i stant wrapping

• No defects such as bent edges or uneven surfaces

• Grain runs pa rallel with the long side of paper

Graphical user interface overview

The graphical user interface (GUI) on the controller enables you to interact with the printing system. It contains windows, icons, and menus through which you can issue commands and perform operation and system administration tasks.

Overview

When the Sun workstation controller is powered on and booted, the DocuSP Print Services main menu displays on the controller screen.

Operator Guide 1-7

Overview

Figure 1-2. DocuSP Print Services main window

DocuSP Print

Services main

window

Workspace menu Clicking the right mouse button on the workspace area of the

1-8 Operator Guide

The DocuSP Print Services main window is the starting point for all printing related software tasks and most of the system administration activities for the printer. It contains a menu bar with keywords to access three menus and five software module buttons that access windows for major system functions.

screen will display a Workspace pop-up menu, which includes the Tools, Programs, Help, and DocuSP menus.

Overview

NOTE: If the system has the NPS/IPS Extension, a fifth item on this menu is [Boot IPS/NPS]. This item allows you to switch between NPS/IPS and EPS modes. When the system is in NPS/ IPS mode, the last op tion on the menu is {Boot EPS].

• Tools: Allows access to tools such as the Terminal and Terminal Console windows.

• Programs: Allows access to some of the Solaris software functions you may need to use such as File Manager (for storing resource files) or Text Editor (for coding PDL applications).

Operator Guide 1-9

Overview

• Help: Allows access to information on features, functions, and procedures relating to the UNIX software that runs the Sun workstation controller.

• DocuSP: Allows you to restart the system.

• Boot IPS/NPS: (Appears only if NPS/IPS Extension is enabled.) Enables you to switch between EPS and NPS/IPS print modes.

Console window The Console window is a read-onl y text window that displays

system and error messages. It initially appears in the upper-left corner of the screen. The following Conso le windows are available:

• Solaris Console window: This window shows UNIX and operating system messages. Typically, this window should not be used. If you need to enter text, use a Terminal window.

If the Console windo w is clo sed , you can open it by selecting Tools, then Terminal Console from the Workspace pop-up menu. Each time you select Console, an additional Console window displays. Messages and sta tus information are displayed on the Console window most recently opened; messages do not display on all open Console windows.

NOTE: Opening multiple console windows is not recommended, because it is easy to fo rget that you have more than one window open, especially if you have reduced them to icons. You could miss an important system message if it was displayed on an earlier version of Console window.

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