Xerox Document Centre 230 LP User Guide

CentreWare for Unicenter TNG

User Guide

“Your Autopilot to Productive Printing”

Version 1.0.8

© 1999, 2000 by Xerox Corporation. All rights reserved.

Copyright protection claimed includes all forms and
matters of copyright material and information now
allowed by statutory or judicial law or hereinafter granted,
including without limitation, material generated from the
software programs which are displayed on the screen such
as styles, templates, icons, screen displays, looks, etc.

®

Xerox

, The Document Company®, the digitized X, and
all Xerox products mentioned in this publication are
trademarks of Xerox Corporation

®

. Unicenter TNG® is a
registered trademark of Computer Associates
International, Inc.

®

(CA). Product and trademarks of

other companies are also acknowledged.

Changes are periodically made to this document.
Changes, technical inaccuracies, and typographic errors
will be corrected in subsequent editions. Technical
updates will be included in subsequent editions.

Published in the United States of America

2 ❖ CENTREWARE FOR UNICENTER TNG USER GUIDE

Contents

Contents

Introduction ......................................................................... 4

Key Benefits and Features .................................................. 4

System Requirements ........................................................ 5

Hardware Requirements ................................................. 5

Software Requirements ................................................... 5

Before You Start CentreWare for Unicenter TNG ................. 6

For new printers ............................................................. 6

For existing printers ........................................................ 6

How to use this Document ................................................. 7

For initial installation ...................................................... 7

For day-to-day tasks ....................................................... 7

CenterWare for Unicenter TNG Software Installation ............. 8

Via the CD Navigator ........................................................ 8

Manual Installation from CD ........................................... 10

Web Installation .............................................................. 10

Using CenterWare for Unicenter TNG .................................. 11

Printer Discovery ............................................................. 11

Creation of Xerox Business Process View ........................... 11

Color-Coded Device Status .............................................. 12

The Xerox Agent ............................................................. 13

Xbusiness.exe ............................................................... 13

Xupdate.exe ................................................................. 13

Launch of CentreWare Internet Services ........................... 14

Description of Xerox Agent popup menu .......................... 15

Object View: ................................................................ 15

View Node: .................................................................. 15

View Agent: ................................................................. 15

Integration with Enterprise Managers .............................. 16

Event Management ...................................................... 16

Problem Management .................................................. 17

Integration with Advanced Help desk: .............................. 18

Troubleshooting ................................................................. 19

Appendix – Xerox Agent Installer / Un-Installer .................... 21

Installer ....................................................................... 21

Uninstaller ................................................................... 23

CENTREWARE FOR UNICENTER TNG USER GUIDE ❖ 3

Introduction

Introduction

Xerox CentreWare for Unicenter TNG* provides the added
identification of several different types of Xerox printers
in the general discovery performed by Unicenter TNG.

Once successfully installed you will be able to see all the
discovered Xerox printers under one Unicenter TNG
Business Process View screen. In addition, CentreWare for
Unicenter TNG provides full integration with Event
Management, and the choice to integrate with Problem
Management and Advanced Help Desk.

Key Benefits and

Features

Feature Benefits

Printer Discovery Provides the automatic identification of Xerox printers on your

network and presents them with recognizable icons.

Color-Coded Device Status Automatically changes the color in the printer icon to reflect the

printer status.

Access to the printer embedded web
server, Internet Services

Custom Business View Managing the Xerox printers on your network will be made easier

Full integration with the features of
Unicenter TNG

If your printer contains an embedded web server, you can easily
access it though the icon displayed in the Xerox Agent.

by displaying all the discovered Xerox printers in a single business
view.

Provides full use of Event Management Features, such as Problem
Management and Advanced Help Desk.

* Unicenter TNG and its options are proprietary

software programs belonging to Computer
Associates, Inc. (CA) and / or its licensors.

4 ❖ CENTREWARE FOR UNICENTER TNG USER GUIDE

Introduction

System Requirements

Hardware Requirements

64MB of RAM (128 MB recommended)

2MB of hard disk space

Software Requirements

Following software must be installed on your PC before
installing CentreWare for Unicenter TNG.

• Microsoft Windows NT 4 SP4 or later

• Microsoft SQL server 6.5.

• Microsoft SNMP Service

• TCP/IP Protocol

• CA’s Unicenter TNG 2.2 with agent and event module.

• CA’s Unicenter TNG Problem Management Module, if

you intend to use this feature.

• Advanced Help Desk (AHD) server, if you intend to use

this feature.

• Microsoft Internet Explorer 4.0 or later, if you wish to

access a printer embedded web page.

CENTREWARE FOR UNICENTER TNG USER GUIDE ❖ 5

Introduction

Before You Start

CentreWare for

Unicenter TNG

For new printers

Unpack and set up your printer with all consumables and
optional equipment according to the instructions
provided with your printer.

If the printer did not come with the network card
installed, install it with the instructions included with the
card.

Turn on your printer. If your printer supports it, review
the startup page to verify proper operation.

Connect your printer to an active network with
appropriate cabling.

Ensure the printer has a valid, unique IP address.

For existing printers

If your printer was not previously networked, add the
network card and appropriate cabling.

Ensure the printer has a valid, unique IP address.

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Introduction

How to use this

Document

This document assumes that you have a working
knowledge and familiarity with CA’s Unicenter TNG.
Only procedures that differ from the normally expected
operation of Unicenter TNG are described.

You may print all or part of this document at any time
from your Adobe Acrobat Reader by clicking the File
menu and then selecting Print. You may then select a
single page, a range of pages, or the entire document for
printing.

For initial installation

Read and follow these sections:

CenterWare for Unicenter TNG Software

1

Installation

For day-to-day tasks

Read and follow these sections:

Using CenterWare for Unicenter TNG

1

Troubleshooting

2

CENTREWARE FOR UNICENTER TNG USER GUIDE ❖ 7