Xerox Document Centre 230 LP User Guide

CentreWare for Unicenter TNG

User Guide

“Your Autopilot to Productive Printing”

Version 1.0.8

© 1999, 2000 by Xerox Corporation. All rights reserved.

Copyright protection claimed includes all forms and matters of copyright material and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc.

Xerox®, The Document Company®, the digitized X, and all Xerox products mentioned in this publication are trademarks of Xerox Corporation®. Unicenter TNG® is a registered trademark of Computer Associates International, Inc.® (CA). Product and trademarks of other companies are also acknowledged.

Changes are periodically made to this document. Changes, technical inaccuracies, and typographic errors will be corrected in subsequent editions. Technical updates will be included in subsequent editions.

Published in the United States of America

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Contents

Contents

Introduction .........................................................................	4
Key Benefits and Features ..................................................	4
System Requirements ........................................................	5
Hardware Requirements .................................................	5
Software Requirements ...................................................	5
Before You Start CentreWare for Unicenter TNG .................	6
For new printers .............................................................	6
For existing printers ........................................................	6
How to use this Document .................................................	7
For initial installation ......................................................	7
For day-to-day tasks .......................................................	7
CenterWare for Unicenter TNG Software Installation .............	8
Via the CD Navigator ........................................................	8
Manual Installation from CD ...........................................	10
Web Installation ..............................................................	10
Using CenterWare for Unicenter TNG ..................................	11
Printer Discovery .............................................................	11
Creation of Xerox Business Process View ...........................	11
Color-Coded Device Status ..............................................	12
The Xerox Agent .............................................................	13
Xbusiness.exe ...............................................................	13
Xupdate.exe .................................................................	13
Launch of CentreWare Internet Services ...........................	14
Description of Xerox Agent popup menu ..........................	15
Object View: ................................................................	15
View Node: ..................................................................	15
View Agent: .................................................................	15
Integration with Enterprise Managers ..............................	16
Event Management ......................................................	16
Problem Management ..................................................	17
Integration with Advanced Help desk: ..............................	18
Troubleshooting .................................................................	19
Appendix – Xerox Agent Installer / Un-Installer ....................	21
Installer .......................................................................	21
Uninstaller ...................................................................	23

CENTREWARE FOR UNICENTER TNG USER GUIDE 3

Introduction

Introduction

	Xerox CentreWare for Unicenter TNG* provides the added
	identification of several different types of Xerox printers
	in the general discovery performed by Unicenter TNG.
	Once successfully installed you will be able to see all the
	discovered Xerox printers under one Unicenter TNG
	Business Process View screen. In addition, CentreWare for
	Unicenter TNG provides full integration with Event
	Management, and the choice to integrate with Problem
	Management and Advanced Help Desk.
Key Benefits and
Features
Feature	Benefits
Printer Discovery	Provides the automatic identification of Xerox printers on your
	network and presents them with recognizable icons.
Color-Coded Device Status	Automatically changes the color in the printer icon to reflect the
	printer status.
Access to the printer embedded web	If your printer contains an embedded web server, you can easily
server, Internet Services	access it though the icon displayed in the Xerox Agent.
Custom Business View	Managing the Xerox printers on your network will be made easier
	by displaying all the discovered Xerox printers in a single business
	view.
Full integration with the features of	Provides full use of Event Management Features, such as Problem
Unicenter TNG	Management and Advanced Help Desk.

* Unicenter TNG and its options are proprietary software programs belonging to Computer Associates, Inc. (CA) and / or its licensors.

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Introduction

System Requirements Hardware Requirements

64MB of RAM (128 MB recommended)

2MB of hard disk space

Software Requirements

Following software must be installed on your PC before installing CentreWare for Unicenter TNG.

•Microsoft Windows NT 4 SP4 or later

•Microsoft SQL server 6.5.

•Microsoft SNMP Service

•TCP/IP Protocol

•CA’s Unicenter TNG 2.2 with agent and event module.

•CA’s Unicenter TNG Problem Management Module, if you intend to use this feature.

•Advanced Help Desk (AHD) server, if you intend to use this feature.

•Microsoft Internet Explorer 4.0 or later, if you wish to access a printer embedded web page.

CENTREWARE FOR UNICENTER TNG USER GUIDE 5

Introduction

Before You Start

CentreWare for

Unicenter TNG

For new printers

Unpack and set up your printer with all consumables and optional equipment according to the instructions provided with your printer.

If the printer did not come with the network card installed, install it with the instructions included with the card.

Turn on your printer. If your printer supports it, review the startup page to verify proper operation.

Connect your printer to an active network with appropriate cabling.

Ensure the printer has a valid, unique IP address.

For existing printers

If your printer was not previously networked, add the network card and appropriate cabling.

Ensure the printer has a valid, unique IP address.

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How to use this Document

Introduction

This document assumes that you have a working knowledge and familiarity with CA’s Unicenter TNG. Only procedures that differ from the normally expected operation of Unicenter TNG are described.

You may print all or part of this document at any time from your Adobe Acrobat Reader by clicking the File menu and then selecting Print. You may then select a single page, a range of pages, or the entire document for printing.

For initial installation

Read and follow these sections:

1 CenterWare for Unicenter TNG Software Installation

For day-to-day tasks

Read and follow these sections:

1 Using CenterWare for Unicenter TNG

2 Troubleshooting

CENTREWARE FOR UNICENTER TNG USER GUIDE 7